Reviews of Mercedes of Norwich. (Car Dealer) in Norwich (Norfolk).

Mercedes of Norwich

812 Reviews

290 Comments

Car dealer

Mercedes-Benz dealer

Barker St, Norwich NR2 4TN, United Kingdom

Description

Information of Mercedes of Norwich, Car dealer in Norwich (Norfolk)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Mercedes of Norwich

Popular times

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Reviews of Mercedes of Norwich

G. D.

Tracy in the service department provided me with the best hospitality and service during my visit. Very professional, polite and friendly with very good people skills resulting in my best experience so far with Mercedes of Norwich. I hope you get to see this Tracy as it was a pleasure to meet you!

S. C.

We went for a test drive. Booking by phone was straight forward. The show room was immaculate, staff polite and helpful. We didn't buy after being shown around the car and given the keys for an unlimited, unaccompanied drive around the city.

R. H.

Walked into the showroom, lovely greeting from Tracy. Very approachable and knowledgeable too. Sebastian sold us a car, very polite, no pushy sales tactics, catered to our needs as a family, even though we were there as a couple. Brilliant service. Thank you. Now September and we have just got thr car thanks to Sebastian as there have been various supply issues. I could not attend due to a back issue however my husband was thrilled with the service once again. All the way through great correspondence and communication provided by Sebastian. Would totally recommend this dealer! Thank you Sebastian!

C. B.

First class service from Sebastian in sales. We didn't buy but nothing was a problem for him. Thanks for your attentive service.

S. M.

Swift and pleasant experience. The staff were very attentive and served with a smile. I felt valued. I was offered a different waiting area to cater for the gadgets I was using whilst I waited. Although the hot drinks dispenser could not give me hot water for me to prepare my filtered coffee from home, non the less I was able to get hot milk. Overall experience and service was very good. I was even presented with a video of my car assessment sent to my mobile phone. Welldone Mercedes Benz Norwich branch. The gentleman on the forecourt was so lovely. Great job. 😊👍👏🙏

C. B.

The online service booking in was simple and straight forward. Once at the dealership the arrival process, the key handover and the introduction to your personal contact was seamless. I got a call the minute my car was ready and the collection process was just as easy as the drop off. Everyone was helpful and at no time did I feel rushed.

L. P.

Very helpful staff at the Norwich Showroom from the start. Explaining in great detail what service my car was due, parts that would need renewing and price. The video clip which was sent of my car on the ramp having an underside inspection was very informative. Servicing price is incredibly competitive also being offered a courtesy car was beneficial. I have now signed up to Mercedes servicing plan.

L. A.

Excellent customer service great rest area with hot drinks whilst waiting for work to be done good dealership

K. L.

I broke down while on holiday, reception was really great, very busy but did everything they could to help me. A couple of hours later they had diagnosed the problem and arranged a full solution. Great customer service and would recommend this dealership anytime.

K. P.

I requested an urgent service for my car. As I had to travel The dealership went out of their way and serviced the car next day. Staff was extremely polite and professional. Very happy with work carried out. My dealing was with Jason. Very happy with the dealership and work carried out. For me the experience was rating 5 star.

C. H.

My car was collected and returned which was much appreciated as I am self isolating. It was serviced f.o.c. under the terms of my purchase agreement. It was also washed but not as well as I would have expected with dirt marks on some parts of the interior, mud under the sills and dirty windscreen and rear window.

M. B.

Really helpful and pleasant group of people. Service department are top notch and can't do enough to help.

J. W.

Such a professional service. From the parking to the first greeting, then to checking in and the friendly chat. All as expected and we’ll delivered.

T. M.

My original service date did not go ahead as the ‘self-checkin system’ failed (I feel this system needs adjusting! I waited 4 hrs until it came to light nobody knew I had even arrived!). I was then offered an alternative date with collection & delivery service which I accepted. The staff members who came to my home were smart, professional & polite & followed COVID safety procedures. Regarding my service, the wipers were changed as requested & a ticked check list for the service.

S. A.

Staff on the day were polite and friendly as always. The price, while still expensive, came in slightly under the quote I was given online which was welcome. Courtesy clean of the car however wasn't very good but as this is a minor thing I've given 4 stars overall. To get 5 stars the price would have to be cheaper and don't charge me extra to wait while the work is being done !

P. M.

I’ve always received excellent service from Mercedes-Benz of Norwich as you would expect from such a desirable brand ... Just had a Health Check and a few items fixed (parts on order) that are covered by the comprehensive Approved MB Warranty ... My most recent Service Advisor was Connor who was polite, knowledgeable, understanding, professional and the work was completed on time, as promised ... MB Norwich are very thorough and all areas of the business appear to exceed the COVID-19 guidelines (including my car) which is reassuring during these difficult times of a Pandemic. 5 Stars from me!

T. R.

Excellent service as always. Arrived earlier than expected, no problem. Courtesy car provided. Contacted later that day to advise me that my ML was ready. No waiting, no fuss. Smooth process from start to finish, just like my Mercedes.

P. S.

I just purchased a car from this dealership. I have to say the whole experience has been a breath of fresh air. I dealt with Shanez and I would recommend that if you are purchasing a vehicle you ask for him. He made the process easy and just what you want from a car sales person.

c. m.

First of all my Name isn’t Sarah Mower it’s Craig Mower so Mercedes have got that wrong to start with and on the service forms as well that should have been picked up when I went back to collect my car. I couldn’t fault the service on my GLC though so all good from that point.

d.

I got my A class serviced here for the first time. It was easy to get an appointment. When reached, I was promptly served. The service took longer than expected but then I was told there were some unexpected updates due on my car. I’m glad I didn’t wait there for service to finish although the centre offers a nice waiting lounge. Staff was welcoming and cordial. The services are very over priced but hoping that extra money I’m spending, will keep my car health good in long run.

N. N.

Loan cars never have fuel in, always dirty inside and out, recently the service I’ve received is poor compared to the usual standard I used to get and expect. I asked for various things to be addressed. Some have been ignored, it’s very disappointing considering I’m a good loyal customer.

a. h.

The service at Mercedes was very efficient with polite staff. But my car Is only 8 months old so it’s a little disappointing that it needed work at all. Good news though, all covered under the 3 year warranty.

h. b.

Great service from Steve booked my car in for auto theft To be deactivated he was accommodating, informative and my car was fixed in a few hours. Additionally another member of staff very kindly located a Mercedes expert who set up my phone and music. Super service from every member of staff I spoke to they all couldn’t do enough. Thank you

A. M.

Fantastic customer service from all the team! I had a service and M O T which was completed swiftly which was a god send as I was waiting! I dealt with Lucy who was very friendly and professional! I would like to add they also cleaned my car which was an absolute state having been neglect for the past 3 months.

T. P.

All the staff at Mercedes Norwich have gone way above the level expected to arrange and implement the service and MOT for my vehicle. At all stages, i have been kept informed clearly of what was happening and what action was required. A friendly and professional service that was much appreciated.

P. X.

... Called in without an appointment because my Tyre Pressure warning light came on. Lots of reassuring Covid19 safety measures in place, plenty of sanitation facilities and social distance markings. All staff masked, all desk areas screened and cars locked for safety reasons ... I was seen immediately on arrival by Lesley and within 30 minutes my car was in the workshop. Unfortunately there was a bolt in the tyre which meant it couldn’t be repaired but, fortunately they had the correct tyre in stock! Nice waiting area with coffee facilities - I also purchased some nice lifestyle accessories from the parts department whilst I was waiting! My car was returned “sanitised” in a timely manner considering that i didn’t have an appointment too! 5 Stars from me!

J. H.

Service booking was easy, once onsite it was an efficient process. Vehicle health report and video of car tyre and brake Health sent over, and further work required (warranty) booked in on a day that worked for me. All staff polite and everything fully COVID compliant so you felt safe.

P. M.

Checked my car in for Service A at 9.40am and received a video health check by 10.30 am telling me and showing the condition of the car underneath including tyres, brakes, exhaust and suspension- all good. Car was ready for collection at 2.20pm and I was given the option of waiting up to an hour for car to be washed. The cleaners were not available for some reason, so I declined. The checking in of the car was very well organised and all coronavirus safety measures were in place throughout including the wiping down of all touch points in the car. A positive experience overall in these difficult times. Thank you

B. S.

Good service provided by Mercedes of Norwich. Used the service lounge whilst waiting for the car to be serviced, Plenty of space in the seating area, hot drinks are provided, cold drinks you have to ask for. Excellent social distancing. Thanks to the team.

R. A.

All servicing issues carried out satisfactorily. Warranty issue over MB door sill guards which had fallen off was "eventually" resolved only after my subsequent complaint was brought to the attention of the Service Manager. Issue is ongoing until the defective guards are replaced.

M. F.

Swift and efficient service, always go that little bit further with a couple of small jobs and not charged for it. Thank you. Special mention to Cam, who was very helpful and professional - thanks Cam!

D. H.

Disappointed with Mercedes. I started to lease a nearly new 2017 Mercedes A Class eight months ago. The car had done about 17,500 miles when I drove it away. I assumed being less than two years old and purchased from Mercedes that the parts on the car would have been checked over and replaced if wear and tear was found. How wrong was I! The car has just had a B1 service which was going to cost £463. The service has to be completed by Mercedes for reasons to do with the lease. Whilst waiting for the lease to be completed the sales person comes out and informed me that two of the tyres were illegal, the brake discs and pads needed replacing as they were lipped, there was a problem with the back windscreen wiper and a few other things. My £463 service had now turned into a £1080 repair bill. Shocked I asked how that much wear and tear could happen in less than a year and that I had only driven just under 5500 miles in the car most of which was stop/start in the City. I was then told that when a used car is sold if the parts are higher than 70% worn nothing is replaced. By my reckoning either the parts required to be replaced during my service we’re right on the limit when I brought it or Mercedes cars are made using inferior parts. Moral of this story, if leasing or buying a used nearly new Mercedes from Mercedes Benz of Norwich make sure you get the vehicle independently checked and any parts identified as worn to an extent the car would nearly be illegal to drive make sure Mercedes repair them before buying the car and driving off otherwise be prepared for a large bill when it goes in for a service.

G. S.

Very pleasantly surprised with the good service and attention to detail when my S Class was in this week for a service. Complimentary car was and Hoover 👌🏻👌🏻 Highly recommended 5*

M. R.

I rang the Service Department at 8.00am because I had damaged my driver's side mirror on my E Class cabriolet and I was seen at 10.00am. The work was carried out very quickly and efficiently. I really thought I would need a new mirror but it was put back together and works perfectly. I was received by Elisabeth (I assume that is right because she raised the invoice for the job) who checked with me what needed to be done and then Elisabeth and one of your technicians explained what had been done when it had been put back together. Excellent service from very nice people. Thank you very much

L. S.

Staff are always warm and helpful. Reply to any phone calls immediately. Service is always welcoming and warm. The facilities are beautifully presented and clean. Selection of Cars on display are vast and beautifully presented. Actually look forward to visiting. Will be choosing a new car this October and can not wait to place our order.

M. J.

This was my first experience of Mercedes in Norwich and the experience was first class. The staff were friendly and professional and kept me fully informed throughout my visit to get my vehicle repaired. I would like to personally thank Cameron ( who fitted my me adaptor) and Lucy Austin who was my personal contact. The complimentary visual inspection of my vehicle supported with a clear video was excellently done. The service engineer/s who analysed then repaired my vehicle kept to the cost and timescale of the estimate. So I’m summary this was a very positive experience from a very nice group of people. Thank you Mercedes Norwich.

C. S.

Bought my last 3 cars here, good service even when I've had issues with a car

K. P.

Collection and delivery service great and worked on car in time frame given. Only negatives are that I felt it was pricey for a Service A and whilst the website says the car will be thoroughly cleaned to a high standard it was washed outside but inside the car was left untidy. For the price paid I feel this should be included as standard and a thorough clean should have been carried out.

j. a. B.

Extremely efficient service and MOT today. Met at the entrance and was directed where to go. Really lovely, confident young man was dealing with me. He processed the paper work quickly and explained what was happening. Very happy with the whole experience.

J. P.

I took my Mercedes-Benz CLA in for a service yesterday everything was done to a very high standard and with all Covid procedures in place for a safe experience. My only concern is not with the Norwich dealership but with the Mercedes-Benz make. This is the second brand new car I have had and the first one had a problem and now this one has two problems it’s only a year old and done less than 5000 miles. The dealership are going to get them sorted and the sales person who sold me the car was very apologetic.

M. J.

Excellent service! My car was collected at the door promptly and the staff were very polite and efficient, the work was done as described and l was very happy with the service.

D. k.

Really happy with the service I received today , they didn’t charge me full price for brake pad change as wheel etc all ready off for new shock being done under warranty. Also replaced fob batteries for free and washed car.

L. P.

Took my car in for a service which I was told would be an hour 1 hour 45 minutes later of sitting around dying of boredom, car finished - no apology from Connor who behaved as though his sleep had just been interrupted. They had not bothered to wash the car!. This was apparently going to take another hour. I’m guessing that if my car had gone in with a man in tow, the service would have been better???. Oh and £210 for the privilege. Will be cancelling the service plan and going elsewhere. Staff attitude is unacceptable.

J. W.

I cannot thank the Norwich branch enough for their prompt action to my car. The staff particularly Lesley were very polite and professional. Although this branch is not my local branch I would not hesitate to take my vehicle there again. Thankyou

M. S.

I was apprehensive about using Mercedes Norwich after a bad experience last year with rude and dismissive staff. What a change! Lesley greeted me with a smile, she was knowledgeable and showed the customer service you would expect from a premium brand. She sorted out an alternative (appropriate) courtesy car, asked and listened to the concerns I had about the car and importantly liaised with her colleagues and got them sorted. She called to clarify my concerns whilst in the workshop and updated me during the day. Thank you for providing a smooth hassle free experience.

D. M.

The representative I spoke to was pleasant and courteous. However two points my car went in to check were not solved, with flat denials from Mercedes technicians, even with photographic evidence to support my claims. Very disappointed.

J. M.

Mercedes main dealer. Service booked online. I had a service done on my 6 year old CLS and all went to plan. As I have a service plan there was nothing to pay. I waited for my car using their waiting area where there is tea available and a place to sit/work. My car was returned lovely and clean too 😀

T. E.

Excellent service from Robinson’s Mercedes Norwich yesterday. Collected / delivered my car to home, serviced and MOT with excellent communication throughout to explain what had been done - returned washed and hoovered. Very happy customer.

C. F.

Thank you to James Cooling for great service! We live 5 hours from the dealership and seen the car in the internet. We requested a video of the car which was sent within half an hour. The video was in great detail. Obviously committing to buy a car that we had not seen was a risk. However, the service was great. Communication was brilliant, they alway returned calls. We placed a deposit on the car on Monday and we picked it up today. The car was just as described. Beautifully valeted, all service books up to date. James even picked us up from the train station which was a great relief after 5 hours on a train. Thank you to James and the team for a quick , hassle free turn around on a beautiful car. I highly recommend Mercedes Norwich. Especially if your a long distance purchaser, they exceeded expectations and we will be willing to do business with them in the future! Thank you again Ian and Cheryl Goldthorpe

C. W.

Very good service in every sense and under very difficult circumstances. Robert welcomed me and explained the process, and dealt very well with returning the car and hygiene processes. Really appreciated the video of the MOT and explanation of what was needed in between.

M. R.

I have an excellent SLK 200 which we’ve had from new 2005. It’s in excellent condition but it’s been off road in our garage for the last 2 years. To get it started I had to put a new battery on it and it started first time. The only thing preventing it going through the MOT was a washer pump and that was it. Mercedes-Benz of Norwich were extremely helpful and professional and the car runs beautifully. Thanks Steve you polyester and helpful attitude made paying the bill a little less stressful. Michael R.

J. F.

Great customer service, Lucy in the service department was very courteous and helpful. From the time we were greeted in the drop off bay until we collected, it went as smooth as possible. Thank you John & Julie Fleming

S. R.

After sales service.. both members of staff sat glued to the computer screen making no acknowledgement of customers presence. When booking in over the phone I was informed to take my vehicle in at 8am and that the services dept would be shut at 1pm and to make sure I was back in time to pick my car up. The member if staff it was booked in with in shop hadn't told me any different or that they would ring when complete so returned at 12.45 expecting to pick up my car only to he informed it hasn't gone into the garage yet and as I had been given a courtesy car mine wasn't priority. Service was completed no problems and I had to call 3 hrs later to see if it was ready to be picked up. Really bad after sales service from staff.

B. W.

Great service from beginning to end. Car booked in for a service when it was convenient for me. Gave me a courtesy car and returned my car having been cleaned inside and out. Certainly tell the difference in my car after the service. Great experience!

H. T.

Could do with training to help you feel like a valued customer and not speak in such a sharp way to customers. Often slow to communicate and lack of understanding of how awkward it is to "just pop back in" when your nearest Mercedes dealer is 30 miles away However, we usually get there in the end

r. b.

Very polite sale personal however they strayed away from what my requirements . My first words to sales manager was I do not intend to spend £20000 but something around £12000 first car shown to me was £25000 ? I suggested they try again to try to get near my £12000 mark this was making hard work of buying a car .Every effort was to persuade me to lease hire again £25000 sorry but had to leave without a deal

D. S.

Have to say, not to impressed, took in my 20 month old car, had a fault with the roof partially opening then stopping and the same with closing. Called Mercedes and I have to say they got the car in on the day I requested so all good there, looked after well and left the car with them. Went back to collect the car to be told...”opening the roof is a big drain on the battery so we suggest you take the car away and start the car and let it run for a few minutes before trying to open the roof, give the battery time to charge,see how you get on”!...to which I answered NO, I’m not going to be told that my car should need to run before taking the roof down to which the girl said “well, there are a couple of switches I can order as one is only working at 70% and the other at 17%....why oh why not just say it’s faulty and we’ll repair it as still under warranty......anyway, booked it in, job done and works as it should again, just really wish they hadn’t tried to fob me off!!!

M. P.

Very welcomed plus a prompt service and MOT whilst I waited. The car was cleaned and the whole process took about 2.5 hours so I was more than happy he sent why I have given the dealership 5 stars. However, as for MB, I am not sure why they feel that they need to charge £20.00 for the use of their lounge though. Elitist and greedy, and surely the profits within the service charge should swallow this cost up? Note this charge is, I am told, set by MB and not the dealership. There is a solution, as in the end I opted for the service plan for which the deal is that you can have a free cup of tea whilst you wait! Am I tight, absolutely not but I do get offended if I feel that I am being taken advantage of! Maybe I will have to swap brands to find out whether Audi or BMW charge to have a cuppa whilst you wait?

M.

Took my car in for the 2nd time for the same faults. Noisey brakes and steamed up headlights. Nothing done so looks like im going to have to live with it. I guess they come out of the factory like it so its standard problems. Also found out my rear tyres are low on the inside edge. Only purchased car from dealer on the 21st November. Still not got my log book. Its been a month. Car never came with the wallet with manuals to operate the media etc. Not a good experience so far im afraid. I doubt if i will be buying another Mercedes.

M. S.

Staff are friendly and helpful, greeting with "good morning "and a smile. Steve came to see me within 5 minutes, we agreed arrangements for letting me know when my car would be ready and a driver was arranged to take me home and collect me. Steve called as promised to let me know the car was ready and a driver was on his way. Much much better than last year when I had to wait all day for a service to be completed. So overall a fantastic improvement on last year. 10 out of 10 all round. Thanks Team .

S. A.

Headlight needed a minor adjustment that was all sorted under warranty. However I had to remind them that it was under warranty because otherwise I was going to be charged. The gentleman I was dealing with said he had just started working with Mercedes; so that probably explains it.

D. C.

I have recently got an A class, was my first ever Mercedes and automatic car. The staff are friendly. I couldn't ask for more in regards to a car hand over. Being my first automatic and Mercedes they went into fine detail about my car, also took me out for a little drive before I drove it home. The receptionist are friendly and welcoming.

D. L.

I have just purchased my fourth car from Martin Cooke at Robinsons Mercedes Benz Norwich and as always I am totally delighted with my vehicle. The service I receive from Martin is nothing short of exceptional and the aftercare is equally superb. I received a fantastic deal on a new vehicle and I am so incredibly pleased with it. Thank you Martin for an incredible service. Deborah Leonard

S. H.

Things were decidedly shakey in the aftermath of the F1 takeover from Robinson's. However I'm pleased to report that the dust has settled and the excellent standards of service one expects of the Mercedes mark have returned.

S. F.

Warranty recall booked 10 days in advance, took in only to be told an hour later they did not have the parts for one of the recalls and need it two days instead as parts coming next morning. 4.30pm next day got another call to say not had time to clean it and just noticed needed a new tyre so could i pick up the next morning. Rang at 9.30 to be told not ready till 11.30. So unorganised i wont buy another mercedes as cant be done with the hassles.

S. C.

I have received very professional service here. All the staff are so friendly and extra efficient, I would certainly be using them again. Nothing was too much trouble. Excellent

P. J.

It was a quite pleasant experience. The staff are very polite and the work they do is quality. Overall I would recommend buying and then getting your car serviced by Mercedes

E. S.

Super service. Arranged online with ease, called around a week before to confirm still all okay our end and the day before as well. On the morning a very polite and well dressed man collected it and returned later that day. He explained every detail of the paperwork and showed me where he had parked on our street. The car was also sparkling clean, I was very pleased.

C. W.

My Dad asked me to leave a review after visiting Norwich with his Mercedes. The car park was extremely busy but luckily for him was offered help from a chap taking pictures of cars. He couldn’t have been more helpful and found a space for my Dad to park and then connected his new phone to the car which is why he was there. We don’t have his name but please pass on our sincere thanks. Great service Mercedes.

J. B.

Conner Doughty. Thankyou for making my first visit to Mercedes for a service such a nice experience. Explained where customer services were as I missed it!. Got my paperwork done, found me a nice spot in waiting area and was just a great example of customer experience at its best

S. C.

All of the staff are always very friendly and helpful. Everyone is vety professional and knowledgeable. Only criticism is that despite my requests, communications are still being sent out in my late husbands name but to my phone...insensitive.

D. T.

There was no record of my service appointment. Although they managed to fit the service in at the end of the day there was no time left to check why I wax losing windscreen washer fluid (which was also prebooked) or change the brake discs and pads.

R. C.

We brought the car in with a yellow warning light for engine management. The fault was in a NOx sensor, which was replaced in good time. Connor dealt with us and was excellent, very impressive. Many thanks to him.

H. A.

Just got my new A Class very pleasant expierence just as it was the last time as I’m sure it will be the future. Both sales have been handled by Seb, would definitely recommend him, very friendly and always there to help. The whole process was wrapped up very quickly, some would say rushed but I disagree, as soon as I’d chosen my car I thought it was great I was driving away within a matter of days!

P. H.

Always well organised and very helpful. Lift to and from the city centre so we can kill time while the service is done. Knowing we were just killing time they completed the service quickly and called to let us know we could collect the car.

M. c.

Sales staff do not return calls ,they informed me vehicle will be at dealership around April.several calls to sales ,I was given the usual response of, not available, very busy but they would be informed that I called. sales finally contacted me to tell me no diesel vehicles were being made, despite the sales manager and salesperson informing my that it might be June delivery , but I could have the same specification but petrol, I agreed to petrol vehicle. several days later sales person informed me that the petrol vehicle was now not available but they would refund my deposit. Result no sale,unhappy customer, disappointed wife ,who is in hospital currently with heart problems, altogether a shambles from a premier dealership representing Mercedes Benz. never again !!!!!!

I. a. b.

I have been to Robinson Mercedes a couple of times with warranty issues with my year old c class, solved them no problem with a smile. Has a service recently which was fine although inevitably overpriced but couldnt do anything with another warranty issue I had just telling me " they all do that " with more excuses. Also the young lady needs to learn to smile who dealt with me.

D. W.

We recently purchased our second new car from Mercedes Norwich who are always a pleasure to deal with, I’d like to thank Martin Lambert and Mark Allman for there expertise and advise with helping us select our new c class. Extremely pleased with the car. Also a big thank you to ladies who greet you as they are always helpful and friendly and also to the service team. Thanks guys.

C. T.

I recently had my car MOT done at Robinson, I received excellent service, my car was collected by Neil, one of the Service Advisors, who was extremely helpful and knowledgeable. After passing the MOT my car was returned to me lovely and clean. Perfect service from start to finish. Highly recommended.

D. C.

i put my car in to have the Apple CarPlay sorted out as it wasn’t working, and the dealership’s service department were wonderful! They sorted the problem and even cleaned my filthy car for me! A very happy customer was I.

G. W.

Looking to buy another Mercedes. Martin Cooke always a pleasure to deal with and always very patient with us as we never know what we want!!!!! First time ever we noticed a number of the cars on the forecourt had been used as target practice from the local seagulls and the poop had not been cleaned off.

P. F.

Service at its very best. On Friday 1st December I travelled up to Norwich from Kent to pick up my elderly and fragile mother to take her back down to Kent. Just as I was approaching Norwich a warning light came on and I drove straight to Mercedes of Norwich. There I met a Service Team Manager, Luke Rymill. I explained my predicament. Despite it being 0930 and thus a busy time for them starting the day, Luke immediately arranged for my car, the new E class, to be looked at whilst I had a coffee. Luke then informed me that the problem could be resolved but would take some time. He arranged for a taxi, paid for by Mercedes, to take me to my mothers house and then for a hire car so that I could return to Kent. Later that evening Luke contacted me to check we had arrived safely and to update me on my car. Luke then kept me updated until a low-loader delivered my car to my house in Kent. Service at its very best and why I have had Mercedes for years. Thank you Luke and Mercedes. Kind regards Peter Foley.

D. T.

I use the collect and deliver service. I was told to expect collection between 09.00 and 11.00 and I would be notified just before collection. The day before I was told collection would be between 10.00 and 10.30. On the day he turned up out of the blue at 08.45! What’s the point?

M. B.

Car was ready when I called back to collect it. It had been cleaned inside and out, and most impressively the bill was LESS than initially quoted. 👍👍

G. G.

Excellent service, very courteous & professional. Would have been nice to have a hot drink whilst waiting, and the car to be washed, but understand the circumstances. Regards Greg Gosling

L. B.

We recently had a problem with a judder on our new car and mercedes Norwich booked us in straight away and fixed the problem for us. Even provided a courtesy car. Very pleased with the service provided

b. p.

Thoroughly recommended for responding to owners of older Mercedes. My 2006 C Class needed major engine repair and I received the most impressive care and attention I could have expected had I bought a new car. They did everything to keep the price down, even referring to Mercedes to confirm no additional work was necessary. Luke Rymil, Service Manager was exceptional , keeping in touch all the way through with updates which was very reassuring, and the Technician, Tony Clarke went through it all with me as to what had been done. Lovely attention and service all round. Car beautiful to drive now. Mercedes Norwich will look after you brilliantly. Chris Postle Norwich

V. C.

My husband and I have just purchased an E 220 amg line estate with the premium plus package. Martin Cooke made the experience an absolute pleasure, from start to finish nothing was to much trouble in fact he made it seem like a pleasure to be of help. His expertise is immense, the welcome genuine and sincere, not just another sale. We felt privileged to buy the car, and believe me we are. If I could give 10 stars I would. Thank you Martin Cooke. Thank you Mercedes.

J. M.

Having visited Mercedes Norwich on three occasions just recently we would throughly recommend them their level of service and attention to detail was excellent though out the whole experience. We dealt through a sales executive called Gianluca he couldn't have been more helpful and professional if he had tried. One tip it pays to book an appointment they do get busy. Thanks to all concerned.

D. R.

Bought my first Mercedes last December (GLC250 amg) and have loved every minute of owning it, backed up with the great support and friendly service of my local dealership, would highly recommend to anyone.

I. W.

To many people assisting not enough doing, takes an eternity to book in and collect vehicle. To many customer operatives, and they all have to be paid, hence high hourly rates. Once booked in it was quickly sorted out by technician.

G. S.

I go to Mercedes for the customer service, on my last visit they failed. Went to collect my car and they forgot about me. Left me waiting 2.5 hours when my car was ready. Was told "you should have come to find me"! No, it's your job to look after the customer!

A. A.

It's all a bit rushed and factory like. Everyone waa perfectly pleasant, but ypu kind of feel rushed through. I realise that they do the same things every day and have a lot of customers so its easy to go on to auto pilot, but for me this is my first experience with Mercedes for a year.

M. R.

Just bought my 2nd Mercedes from Robinsons Mercedes, two years after the first. Can, hand on heart, say that I've received nothing but the best customer service throughout those two years. From the original purchase when changing from Land Rover Discovery to ML and now trading in my ML to a new GLE. Very happy to recommend and will be very happy to keep going back.

S. P.

Cannot speak highly enough of Gianluca Antonietti. Just purchased my first Mercedes via him, and throughout the whole transaction was an absolute pleasure. Very polite, knowledgeable and focus's on working out the best solution for you. Will be sure to be back in 3 years, and will be heading straight for Luca!

D. e.

I picked up my new Cla Mercedes today 20/7/16. After having issues with Cooper Bmw, the staff not knowing the specifications of the cars they sell amongst other problems I decided to go to Robinsons Mercedes, the service I recieved from James was second to none, professional, on the ball, knew the vehicles he was selling very well and he had a great sense of humour. The whole process was a joy and I cant thank him enough tor the help he gave me throught the time I spent with him going through vehicle specs etc, the whole process was smooth and pain free, I would go so far to say he is a credit to the company.

E. Y.

I have purchased 3 cars from Norwich Mercedes so far. The experience has always been a pleasure. Helpful staff who know their cars and follow everything up on a personal level. I will continue to buy mercedes from norwich and cannot fault the sales or after sales team. 5 star service all round

L. C.

I work for a prestige car dealer in North Yorkshire and we sold a Mercedes which had a slight hiccough not long after the customer had purchased it from us. I dealt with Luke Rymill who was absolutely phenomenal from the beginning and right up to the very end. As a dealer of used high-end vehicles, I deal with many, many establishments across the United Kingdom and I have to say that I was blown away with the customer service that I received, as was our mutual customer. I cannot recommend Mercedes Norwich and Luke highly enough!

D. G.

Service was good supported with an explanatory video. Car was 30mins late being finished and the valet carried out was so poor it need to be re-washed once I got home.

P. D. S.

Received excellent customer service from start to finish, they really do have the friendly and professional customer service I would expect from Mercedes of Norwich.

A. R.

Second new car purchased from MB of Norwich this weekend, with lots of services on different/used models in between and nothing less than outstanding customer service for both sales and servicing. Personable staff and a business that understands the value of old-fashioned customer service.

J. B. (.

Had a test drive today and cannot praise the sales team enough for their professionalism and friendliness and no pressure to buy! EDIT: I bought a new car a few days later and received the most excellent customer service and am very pleased with my new Smart ForTwo!

P. C.

Polite, friendly and efficient staff. Time estimates all met, and excellent communication by phone to keep me updated. Extra items all quickly priced and agreed by phone before starting work. Unreservedly recommended.

J. W.

First service 12000 miles on my GLA. Professional, efficient, kept up to date by The Excellent George, good coffee, access to the TV remote control, what's not to love about that. Brilliant.

P. A.

This dealership is always polite, helpful and I feel like a valued customer. However, on this occasion they were unable to solve the problem with my Mercedes Benz.

S. D.

Paul (service advisor) was fantastic. The issue with the car was sorted which was great but the way Paul dealt with everything was brilliant. A credit to the company!

C. W.

A recent "A" service on my Mercedes SLC 250 AMG line was provided by Robinsons Mercedes.From start to finish I was treated with courtesy and respect.A smart C200 loan car was provided for the day. The service was totally comprehensive. I have the satisfaction of genuine Mercedes parts being expertly fitted ..I can now enjoy a trouble free SLC experience. Chris Watt. ( The care plan is a great option)

m. 4.

The service to the transmission on the SL500 has really made a great difference to the driving pleasure. Great job thanks, guys. I would have to give you 5 stars but the car wash was poor (Must be the seagulls)

M. F.

I would like to thank Stephen Buxton for his help and his persistence in finding out the trouble with my CLS 63. I found him very helpful and very courteous many thanks to Mercedes Benz and there staff. Regards Marcus D Flute

L. D.

Absolute superb service . Staff are very polite and friendly. One person in particular deserves a mention is Martin Cook I have recently purchased another car Martin has time and patience and is approachable in his manner well done Martin. Lynne D

L. K.

Very impressed with Mercedes Service, we even received a video of the checks completed within the annual service. A very satisfied customer!

D. B.

Very good service, Lucy was very helpful and everything was sorted. My car was cleaned and everything went smoothly. Would recommend to anyone that needs a service!

P. W.

Great service from Mercedes Benz in Norwich , car went in for mot and came out cleaner than it went in with a free wash

k. s.

Friendly and efficient service. If only Mercedes Benz service plan at head office were as efficient it would have been a 10/10 experience.

W. R.

The service at Mercedes-Benz Norwich was very efficient by all the staff. Everyone was very helpful and friendly. Excellent experience.

S. b.

I recently bought my new Mercedes eclass convertible form the Norwich branch and I'm extremely happy with the car and the way the sales team helped with all the processes throughout the purchase of my car, a very knowledgable and friendly team. I will be returning to them for my next Mercedes. Thank you to all at Mercedes of Norwich.

T. T. G.

I resently purchased a CLS 250 from Norwich, it's an awesome car. Would just like to thank David, Mathew and Lloyd for making the service, quick, thorough and professional. Would defiantly use this garage again! Thanks again!

S. F.

Taken my cla in for service with a heater problem, was then told it would be done under warranty had to go back for part to arrive loan car provided FOC thanks mercedes Norwich

R. C.

Great service, I turned up with no booking to see about a vibration from engine cover, new clips obtained from stock and fitted within 30 minutes. Thank you

K. O.

Showroom, ambient and everything were in order. Staff couldn't be more helpful than they were. I'd recommend Mercedes of Norwich anytime.

J. A.

Simply sublime service - A big thanks to George in the service department who went above and beyond to keep me in the loop regarding the progress of my car, as well as finding out some additional information for me promptly and without issue. Top stuff!!

r. l.

Very good Customer Service. Robert couldn’t have been more helpful, carrying shopping and assisting with baby seats/pushchairs and even holding the baby while we fitted the seat!

T. C.

Good experience booked by phone Arrived and shown to waiting area and George saw me after 5 minutes Agreed time for job Received call to say delayed couple of hours Received phone call to collect George took payment on Card and showed me where to collect car Opinion - satisfactory and efficient job done for Air Con service Tony C

k. c.

Great Service and good quality vehicles

A. L.

Excellent service from Dale at Mercedes of Norwich, covered all what i needed, set me up on a service plan saving me money too. Its my first experience of Merecedes servicing and im suitably impressed.

c. l.

Susan and I had popped in to get information on the A Class vehicle. We were lucky enough to have Gianluca Antonietti advising us. All our questions, from performance to finance, were answered in a way two old fogies could understand with ease, and Susan took delivery of her new A180 on Friday. At no time did we feel we were being pressurised and found the whole experience an enjoyable one. A first class service from start to finish, and the flowers at the handover were a very pleasant gesture. A big thank-you from both of us.

S. C.

my car was due for a service. It was all booked in. One of the service team came to my work to pick my car up. Before I finished work they bought it back. Hassle free. Excellent service.

S. S.

I was Highly Satisfied with the Service I Received from Lesley at Norwich Mercedes.. My car had been Serviced To their Usual High Standard.... I Almost didn’t Recognise My Own Car On Arriving at the Dealership To Collect.It had been Valeted to a Very High Standard... Also Removing a Stain in the Boot.. I had Previously Used Other Valeting Companies, & had Been Advised that the Stain could Not be Cleaned... I Must Highly Recommend Mercedes Norwich.. Many Thanks

G. F.

I dealt with Robinson's of Norwich for many years prior to moving to Portugal in 2007, my last purchase being an SLK200 for my wife in 2006. Over the years, my ownership of Mercedes covered most of the range and the quality of service and expertise is something | sorely miss. Sadly, it is in stark contrast to that which I have experienced from my Portuguese Mercedes dealership

S. P.

After having an incident with a pot hole! The Mercedes operation stepped in - amazing service, customer service and prompt and efficient return of car - nothing was too much bother -

S. W.

Many thanks Martin Cooke for all your help in guiding us through the various options & services, & being on hand to answer the myriad of questions that arose when we got the thing home. Extremely pleased with the car obviously!

G. B.

Booking in and out together with provision of a loan car done efficiently by Lesley. The included “valet” was obviously a very quick affair and not at all thorough.

J. P.

Very efficient service. All went as expected. I have used this firm for many years and recommend them.

G. F.

Went the other day ordered products , arrived today(2 days to delivery). Kept me waiting 35 mins on wed and 40 mins or more before being served today. Slow and only a man would wait that long to be served.

B. A.

1st service carried out. All good, great video highlighting a safety issue with a Tyre bulge that needed attention. Easy throughout.

J. N.

The staff and service was friendly and efficient. Felt very safe and would definitely use them again.

W. I.

We have just bought 2 cars in August, an A class and a GLA AMG 45. The salesman Seb Fisher was highly recommended to us by a friend, he done a great job and therefore got 2 sales.

r. c.

My used (2012) Slk has been back to Robinsons about 4 times with various faults all been sorted without any fuss, service have been exceptional especially from Neil one of the service team always pleasant and polite and a credit to Robinsons.

I. W.

Great service but once my car was returned, I was expecting the garage to call and explain what the issue had been.

m.

Had my first service , George looked after me explained exactly what would be happening kept me updated throughout and offered to clean my car after service , first class

R. K.

After taking my A Class to Mercedes Norwich for a recall my wife and I enquired on trade in and had the pleasure meeting Mr Mathew Radmore and found Mathew very helpfull and very impressed with the new A Class we were shown and we are still discussing the upgrade thanks to Mathews presentation nothing to much he went out of his way to make us feel comfortable than you Mathew

J. R.

We had a very gòod experience at mercedes norwich, it was an easy choice, as our sales person , Mathew, was well informed, pleasant and patient, nothing was too much trouble for him.

R. H.

Very professional service given to both my car and to me by the staff.

M. S.

Excellent service, felt COVID secure, missed the car wash but understand why in the circumstances

J. O.

Although the service was good , information provided before the actual service stated one thing eg price, time etc the actual outcome experience came rather as a shock eg one prefers an overall price “ what we say is what you get” not “ well this is the price - oh by the way the extras are etc etc “ In real life that amounts to sharp practice - which begs the question would I go there again ! 🧐

P. H.

Good meet and greet. Service and MOT completed on time and car cleaned. Small piece of extra work done. Nothing to fault this time around.

M. G.

Went in to have some services changed as a result of changing vehicles, and staff were polite and helpful as always. Great endorsement of the site for prospective and existing customers.

D. R.

Picked up my new GLE, Lovely car and excellent customer service from start to finish. Special thanks to Sean Lott who couldn't have done any more to help.

P. F.

Recently spoken to the sales staff at Robinson Norwich. As you would expect fantastic customer service ,always looked after us whatever the circumstance. As good a s it gets from our experiences.

A. F.

Hi great service staff very helpful and welcoming and fixed my car where my local garage could not

J. F.

Mercedes were first class in their service and customer assistance ... we did however get a car from Europcar who were borderline rude and actually disinterested and unhelpful . Mercedes dealership Robinson’s in Norwich were a pleasure to deal with .

n. l.

Very unhappy at the poor service I have received by the service team, been waiting for a new set of tyres to replace Hankooks fitted to the car since mid August, this hopefully will solve the excessive interior noise that I have experienced in my new CLA 230 since it was first reistered in July this year, score service MINUS 0" stars

T. G.

Great Service by Connor at Mercedes garage. Went out of his way to be friendly and helpful.

S. B.

Excellent first class friendly service as usual and my car had been nicely cleaned on collection, thank you

H. R.

Amazingly friendly very prompt and professional service.. I was looked after very well by Dale and the newest member of the team Richard. Thank you .. can’t recommend you enough.

V. V.

Service done with all minor issues solved. Free use of courtesy car and a complimentary valet. Great job.

C. C.

Good selection of cars well presented. The sales staff are very friendly, non pushy and exceptionally knowledgeable. Highly recommended.

K. B.

Efficient service, well looked after whilst waiting in the showroom. Shame the car was not washed or valeted as usual.

C. K.

The problem I had with my car was dealt with immediately a first class service through out the gentleman called Dale wad really helpful highly recommend

S. C.

Very friendly, and my service was done quicker than other mot ability garages

C. M.

Great service but a little concerned that I noticed today that I had a virtually illegal tyre which wasn’t mentioned when the brakes were repaired on Tuesday

C. B.

Nice quality used cars, good service better than a Swedish car garage which comes to mind.

J. W.

Car had a minor issue last week, popped into the branch on Barker street. Very impressed with how promptly the work was completed, professional service all round

K. B.

All good when I booked my car in for a minor repair, courtesy car to city centre and return, all done very efficiently thanks Mercedes Norwich

C. A.

Took my car in for a safety recall. Considering the nature of this visit, is it too much to expect them to clean the car before handing it back?

N. D.

I bought a Mercedes A class last Friday from Leona and have to say how great she was and how fast smooth buying the car was 👍👍

s. w.

Prompt and efficient service everything was sorted out that day including repair to my vehicle.

N. C.

Very efficient and friendly service. All actions fully explained. Car returned spotless.

P. G.

Very good services, they know what they are doing! Peace of mind for gearbox oil change

T. K.

Had a winter health check done today. Had a issue with my b class. Problem solved very quickly. Excellent customer service!!! One happy customer! Thank you

R. C.

Expert knowledgeable Attentive. Polite welcoming staff. Pleasant waiting area to pass time by while car is serviced.

I. F.

Sorted the issue was fast and friendly. Happy with the service and they cleaned my car.

A. E.

Excellent service all round with complimentary car wash.

A. A.

Friendly staff attending to the work required in a professional, and Covid safe manner with the work completed on time .

R. C.

After the initial hiccup, Jason provided a superb service which left me on a high note. A huge thank you to Jason and Robinsons Mercedes!

A. M.

Great service from Luca Antonietta. Always responded promptly and made the car buying experience a pleasure. Much appreciated.

A. F.

The service from Mercedes Norwich is with out fault .Thanks you First time I've used mobility service and it works perfectly.

m. s.

Took car for service ,very helpful excellent staff good system for booking in car .best service of a car I have had

M. H.

The service that I revived from team at Robinsons Mercedes was absolutely Brilliant Thank you all For fitting us in at what was an entirely devastating time for us

J. B.

Excellent service kept me informed every step of service and delivered my car back to me on the same day

B. B.

all went well. good service, friendly staff and somewhere to wait while service was carried out.

n. n.

First-rate service from Sean Lott. Friendly, professional and knowledgable. Very pleased with my new car. Thanks Robinsons!

J. S.

Great selection of beautiful cars, nice show room, friendly staff that are not pushy

A. F.

The service from Mercedes Norwich is with out fault .Thanks you First time I've used mobility service and it works perfectly.

J. P.

Impressed with the professionalism of the sales team including Michael ling

D. C.

Very quick and efficient, friendly staff, Best of all no high pressure sales talk, you get the service you want /need. 👍👍

J. C.

Absolutely faultless. Thank you.

M.

Took my car in for the 2nd time for the same faults. Noisey brakes and steamed up headlights. Nothing done so looks like im going to have to live with it. I guess they come out of the factory like it so its standard problems. Also found …

D. S.

Professional friendly service and did a great job getting my car spotlessly clean too

M. M.

Fantastic experience. Great staff and extremely helpful .

J. B.

All work carried out to a good standard and in a good time car return very clean good as the day i pick it up Thank you John

A. C.

Fantastic service done here on our C class! Looked after brilliantly! Won't choose anywhere else! Thank you Mercedes

M. D.

MOT appointment was friendly, efficient and fast, as usual.

D. C.

Very quick and efficient, friendly staff, Best of all no high pressure sales talk, you get the service you want /need. 👍👍

J. H.

Excellent service as always. Thank you Robert for your help and for keeping me up to date with everything I needed to know.

J. B.

All work carried out to a good standard and in a good time car return very clean good as the day i pick it up Thank you John

K. H.

Service work carried out as requested and in the time frame agreed A lift into and back from the city provided Happy customer

L. P.

Excellent service and friendly staff

A. D.

Pleasant and easy process. Car was ready earlier than expected even in these difficult times.

R. C.

Absolute pleasure dealing with Martin and Shanez, great customer service, beautiful car, highly recommended, thanks guys.

D. S.

Professional friendly service and did a great job getting my car spotlessly clean too

S. O.

Excellent customer service. Can't fault it

P. Z.

Efficient, courteous and well looked after.

D. T.

There was no record of my service appointment. Although they managed to fit the service in at the end of the day there was no time left to check why I wax losing windscreen washer fluid (which was also prebooked) or change the brake discs and pads.

J. W.

Always a polite, helpful, and informative visit by all members of the team.

C. M.

Great service but a little concerned that I noticed today that I had a virtually illegal tyre which wasn’t mentioned when the brakes were repaired on Tuesday

R. T.

Service and MOT excellent service it's all improvement well done

s. c.

Very good service and very helpful people

C. T. (.

Fast and perfect service! Very helpful and friendly approach! Thank you very much, Jason!

J. D.

Great service, clean showroom and efficient staff

A. B.

Absolutely 1st class service would highly recommend

A. S.

First class service as expected. Smooth and easy service. Thank you

p. h.

Excellent service with great communication with all covid19 precautions in place, Thanks Leslie

A. 1.

Excellent customer service even with all the social distancing measures in place.

S. M.

A brilliant service! Prompt and great customer service! Can not fault.

D. H.

Very nice people and great to look at the cars on offer

R. B.

Polite service.Efficient and prompt. Bit disappointed that car was not washed.

A. D.

Friendly staff. Social distancing maintained. Quick service.

C. S.

Very good service many thanks we allways use you as you get what you pay for

R. W.

Hi Great service at this unusual time very professional Thanks

F. J.

Great dealership. Occasional problems with staff if not absolutely clear.

R. W.

Service AAA Nice people and surrounding area

G. S.

Very friendly and helpful staff went out of their way to rectify the problem with an issue we had regarding some merchandise

P. K.

Excellent B service. Great customer experience. Would fully recommend the service plan😉

K. M.

Great bunch of guys. Taking all kind of precautions because of C-19. Thank you.

D. M.

Brilliant service from the Parts Department. Very polite and knowledgeable advisor.

J. v.

Alex from the parts department was very helpful couldn't ask for a better service

C. F.

Good service and good curtesy car

M. B.

Not good as usual

J. B.

Fast, efficient and personal customer service. Really well organised.

L. R.

Turned up left car in the entrance, received call an hour later to say work was done ✔

M. L.

Mercedes are always very helpful and obliging

I. B.

Overall efficient but not enough power points in the customer area

m. r.

Very good experience even within lockdown.

R. S.

Very pleased with their first class service

N. L.

Gr8! Try it yourself. Friendly, helpful staff. Coffee and biscuits while you are attended to.

D. S.

Fab prices and excellent selection of models.

P. A.

Day 11 This month i went with my car to Mercedes norwich to the healthy check and I was sad they delivered my car without being washed

D. A.

Excellent and speedy service, with sensible Covid precautions in place

j. h.

All good had car collected serviced and returned

L. J.

Didn't help much very nice lady but I needed someone with more knowledge no p e available

S. R.

Excellent service from all the staff involved

M. H.

Great and friendly service as always! Thank you!

S. H.

Very well looked after and the usual efficient service, many thanks

C. C.

Great reception and super choice of top end Mercs.

D. T.

Good environment and place to service Benz

T. A.

service could not be faulted . personel in direct contact were excellant

Z. A.

Only 3 stars as disappointed my car wasn’t washed which was a key selling point for me taking it in for its winter check

T. F.

Fantastic, professional service. Can't thank Mark and his team enough.

J. P.

Impressed with the professionalism of the sales team including Michael ling

T. H.

Excellent service, even arrange taxi for local transfer.

J. W.

Always a polite, helpful, and informative visit by all members of the team.

A. S.

Very good service received. Good communication and reassurance received.

M. S.

Excellent Covid 19 secure efficient and timely

K. S.

Quick and immediate response. Offer of service offered immediately or for another day.

R. T.

Service and MOT excellent service it's all improvement well done

A. S.

Staff very polite and helpful. Waiting area very comfortable 👍

S. D.

Cool car dealership where you can look inside all the cars.

k. s.

wife had first issue but dealt with very professionally thanks

R. L.

Recent recall done within time specified no problems

C. K.

Buying a car has never been so easy. Thank you James Cooling

S. P.

Nice cars

P. A.

Very pleasant garage. And good service Matthew.

M. M.

Fantastic experience. Great staff and extremely helpful .

M. D.

Very friendly staff, can't do enough for you.

N. N.

Good service but pricey

S. O.

Excellent customer service. Can't fault it

L. G.

Great, knowledgable sales staff when thinking about buying an A-Class

M.

Martin, thank you. Fantastic service and attention to detail.

B. C.

The people were all very helpful but the problem with start stop not working has not been resolved

C. H.

Thank you I got exactly what I required on time and all good

H. W.

Excellent service Thank you very much

B. C.

Went for a test drive

Y. K.

Excellent stock very helpful staff and cheapest prices

S. J.

Very smooth and easy, thank you

P. M.

Quick efficient booking in and finished on time.

J. D.

Sorted an appointment in a couple of hours

D. C.

Excellent service with complete professionalism.

E. C.

Master customer service yesterday, thanks to Steve and Martin

I. P.

Good level of service and staff always helpful

D. B.

Everything spot on. Staff excellent. Very helpful.

R. S.

Love Barry, great professional service

N. B.

Fantastic job very happy as always!

P. Z.

Efficient, courteous and well looked after.

S. C.

Friendly and helpful if a little chaotic

N. G.

Excellent helpful and friendly service as always.

W. M.

Large showroom staff friendly and efficient

R. F.

Smooth as clockwork and did more than was asked

A. L.

Really helpful staff. Can't fault them.

m. s.

Very efficient, no problems

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