Reviews of Lexus Nottingham. (Car Dealer) in Nottingham (Nottinghamshire).

Lexus Nottingham

379 Reviews

281 Comments

Car dealer

Lexus dealer

408 Derby Rd, Lenton, Nottingham NG7 2GQ, United Kingdom

Description

Information of Lexus Nottingham, Car dealer in Nottingham (Nottinghamshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Lexus Nottingham

Popular times

Reviews of Lexus Nottingham

J. J.

Absolutely stunning selection of new and used vehicles to choose from! Brilliant service and always kept in the loop every step of the way! I have been a long time customer with MB Nottingham (over 20 years). I have not switched car brands in such a long time due to never having any real problems with Mercedes however recently I had been trying to arrange a test drive of one of their newer vehicles with the new 'Mercedes Me' interior (20 plate and newer) but after being messed around a few times over the phone whilst trying to arrange a viewing/test drive I was recommended to a friend of a friend over at Lexus Nottingham. Scarlet was a delight throughout the whole process of part-exchanging my older mercedes in for a newer Lexus and the whole process was over and completed within around 3-4 weeks (This was slightly longer due to issues with experian returning my credit report so I cant really fault lexus for this.) Upon arrival I was greeted and offered a hot beverage whilst I took a look at some of their vehicles. If finances and the Mrs had allowed; their would be no doubt that I would have requested her to source me an LFA but alas I decided to go for the much more sensible option of a UX250 Hybrid model with sport styling. I am quite an unpatient person so rather than putting myself down on the wait list for the 72 plate model I decided to go for an already available model which was down at anotjer lexus branch. Scarlet was brilliant throughout the whole process and kept me in the loop whenever the keys for the car had moved one step closer to being in my hands. Her knowledge of the vehicles astounded me as she was very well informed about the vehicles they sold.... which was absolutely wonderful as in the past whenever I have dealt with younger sales staff they tend to have to go back and forth between managers to get information but with this purchase, this was not the case. Keep up the good work Nottingham Lexus and once again... a special mention to Scarlet, for making the whole process a smooth one. P.s. i have added a few pictures of my new car and will definitely be back again soon for my daughters first car ❤️

M. B.

Friendly and professional staff. Made to feel as though I was in the first class seats - constant updates and communication. Several suggestions to keep my Lexus in excellent condition. No pressure to have the work done.Video of health check forwarded to my mobile. Courtesy car provided so no problems dropping off or collecting. Absolutely delighted with the service I received.

c. o.

Great service from the sales team. Scarlet in particular made part exchanging my Honda Civic really easy and I’m really happy with my new car. Will definitely be coming back in three years to get an upgrade from scarlet.

M. R.

The problem was dealt with efficiently by Angie Round and I was kept informed of the progress and the arrival of the part required to effect the repair which had to be approved by Lexus because of the cost. My only quibble is that since the workshop / showroom have moved from the old premises to the new premises parking is an absolute joke Inchcape are trying to get a gallon into a half pint pot and no doubt at some point cars are going to get damaged with all the shunting around that has to be done to find a parking space. I feel sure that Lexus would not approve of this issue as it would fall short of their expectation / experience when visiting the dealership.

J. Y.

Opted for Click & Collect for car to be serviced. No hassles. Car collected and dropped off in good time, earlier than expected. Video of checks was helpful. Happy customer.

S. W.

Very happy with all aspects of my order from placing it in Nov 21 to taking delivery last Sunday and follow up after delivery. Dalius was excellent in helping me make a purchasing decision and keeping me updated on delivery schedules and making sure everything was 100%. Very happy with the service and the car.

S. B.

The whole experience purchasing our brand new Lexus ES F Sport was amazing ! Nathan, Hadeel and Dalius were very proffessional and hands on throughout the journey. We have bought cars from Mercedes and BMW showrooms but Lexus Nottingham just took it to another level with the service and deal/journey so I will now stick with Lexus Nottingham for buying cars. Nathan and Hadeel (Management) had alot of interaction with us which as other car dealers the management never get invovled and this shows they like to look after their clients. Dalius was excellent 10/10 thank you Lexus Nottingham!

J. O.

I finally got my car today. Through the process I had a lovely guy, Ryan helping me and advising. I fee reassured that I will continue to receive care and support from his team

C. O.

Great experience. Sales were polite and professional. Would definitely recommend. Spoke to multiple gentlemen and a young lady from the sales team and they were all very helpful and informative.

D. F.

We had fantastic service from Yugesh regarding our purchase of a used Yaris for our daughter. I contacted the dealership out of hours using their website and received a call from Yugesh the next morning and arranged a test drive for the following day. We arrived later than agreed (sorry) but Yugesh juggled his day to still give us sufficient time to test drive the car, check it over and hear from him about its features, service history, warranty and Toyota service. No hard sell, just good and honest information. Although Yugesh was away from work over the next few days we keep in touch by text and email to buy the car and get the paperwork in order for when we picked it up. Yugesh came in on his day off when we picked up the car to make sure everything went smoothly and we were happy.

J. C.

Extremely friendly staff, especially Scarlet who really took the time to help me out. The showroom was exemplary, I'd definitely recommend them for the honest and professional service.

P. C.

I bought a top spec 2 year old RX450h through Zahir Jakhara from Lexus Nottingham after searching extensively on the Lexus website. Zahir was always quick to respond, informative and honest.

S. E.

Great experience at Lexus Nottingham from initial enquiry to collection. Andrew Walsh the sales executive was excellent throughout.

S. B.

Angie was so helpful in arranging my service plan, she took a long time to get me the best way for me to pay. She always keeps me informed during the servicing of my vehicle etc. A+

K. R.

Very good service from arrival to completion. car wash and vacuum very nice gesture. Lift Into Nottingham centre and return really appreciated. Would really like to thank lady on service reception desk. Very polite, knowledgeable and helpful a credit to your company.

H. S.

Excellent as always! New battery fitted within hours of problem. Also it’s the first time the car had not started in 7 and a half years! Brilliant- so good so reliable!

N. &. M. B.

My husband and I arrived at Lexus Nottingham and was greeted with the most professional and friendly staff. We was looking for a good vehicle for our family. We had a meeting with Zihar. He is a dynamic salesman that knows what he is doing and answered all questions we had without hesitation.

J. C.

In 50 years of purchasing New Cars I have just been fortunate enough to have experienced the Service and Hospitality from two of the most Professional and Genuine Guys that I have come across in the Motor Trade. Thank you Nick (Sales Specialist) and Raj (Manager) for your Excellent Service.

M. R.

We made two visits and on each occasion were very favourably impressed by the quality of the staff. The initial salesman Nick Simey was extremely well informed, Angie Round (who I had met before) looked after our coffee needs and made us feel very welcome. When we picked up our new car Ryan Roberts looked after everything and was simply wonderful - he answered all our questions, even the ones we had not thought of. I would score them 10 out of 10!

C. G.

I would recommend Lexus Nottingham after my 2 visits and purchase of a used vehicle. The receptionist was polite, friendly and helpful from the initial phone enquiry to actually walking in showroom. My sales contact Ryan Roberts again was polite informative and helpful. As I was only buying a used car he made me feel just as important as if I was buying top of the range Lexus. All in all a very easy stress less purchase.

I. S.

Interim Service for FE21 DXZ ES 300h. Customer care was first rate, and I welcomed the video report.

A. S.

Everything regarding the purchase of my car was dealt with in a very efficiently. Zahir was very helpful & conscientious all through the transaction; it was probably my best & easiest experience of buying a car ever! Many thanks.

D.

Definitely one of my best car buying experiences, despite me being admittedly quite indecisive. But I'd recommend this dealership over any others I've been to for a used car. Ryan Roberts made the whole process easy and was genuinely a pleasure to deal with. Spot on service all round.

S. G.

Scarlet was very helpful made buying the car easy . And her coffee wasn't bad either 😂

M. R.

Excellent service from the salesman, Dalius. From first contact regarding the potential purchase of UX250h to driving the car away less than a week later, I was impressed with his thoroughness throughout the process. So good to be back in a Lexus again and absolutely loving the car.

D. I.

They were very professional, courteous and explained all what they’ve worked on the car, They finished the service on time as they promised. All in all excellent service.

B. K.

Took my vehicle for a health check regarding an issue with my key and was expecting to pay £90+ but was only charged a fiver! Excellent service from Angie at Lexus Nottingham.

D. M.

Arranged for my car to be picked up which is a great service as I live away from Nottingham. Great to get the video recording and talk through with Angie

R. Y.

Just one word, Excellent. Bought an approved used Lexus NX300h from Lexus Nottingham recently, unfortunately there is little problem with wheel alignment, contacted them and got a next day time slot for checking. They shown their professionalism not only on fixing the problem but also on treating the client, it makes me feel like home. I am also surprise on the car cleaning and vac service, which is out of my expectation. Great after sales service makes me confidence to stick with Lexus. Big thank to Nathan, Zahir, Angie, the receptionist and all the staffs there, keep up your good work.

L. A.

I visited the Lexus dealership after visiting the local BMW, JAGUAR LR & Mercedes dealerships. I went into the showroom & was impressed with the UX model on display. I was introduced to the Salesman Sonny who was both knowledgeable about the model & he quickly arranged a test drive & gave me all the information I requested. I have been very impressed by the quality of the service I have so far received from Lexus Nottingham, long may this continue.

m. m.

I recently purchased a Lexus UX for my wife’s retirement and chose the car and colour on line. My initial enquiry was dealt with by a consummate professional called Dalius . Throughout the purchase he kept me informed of how things were progressing and also having new number plates made for my wife’s cherished registration number . My wife and myself flew into East Midlands Airport and were collected by Dalius and brought to the dealership. The car was as described and my wife is thoroughly loving it haven driven Mercedes Benz cars for the last 25 years, she loves the quality and spec of the car . The dealership should be extremely proud of Dalius and all the back room staff that prepared the car to a very high standard. Just hoping the wife buys me new car for my retirement lol. Pleased to verify the dealership .

J. R.

In some places service is good or even very good , Lexus Nottingham is well above all of these . I quickly realised I had made a mistake with the car I purchased . I contacted Sonny ,explained the problem and instantly we managed to resolve the situation, no drama, no fuss just very professional management . Nothing was too much trouble ,delivery excellent, paperwork clear and easy to check . Sonny’s knowledge of the UX was perfect ,in fact I would congratulate ALL of the team , you are a credit to Lexus and Inchcape. Very well done ,from a very happy customer , if there was 6 stars I’d happily add it . Regards John Rest Norfolk

G. M.

My experience was of the highest standard, there was a small issue with the courtesy car that we planned for the same day as my MOT and service but Nathan the manager explained in detail what had happened, he is a wonderful person with integrity and honesty and such a fine example of what Lexus stands for, what a great ambassador for a fantastic brand Lexus. Also the lady who was on service was of the highest standard extremely informative and helpful and explained the issue with regards to my car and the repair it needed for its MOT was in detail. I am so looking forward to see the 2022 RX450h and if all goes well to part exchange. 10 out of 10.

S. S.

I purchased a used car and part exchanged my old car. I dealt with Zahir who was brilliant from start to finish really helpful and professional. I got a brilliant price for my part exchange and I am very happy with my purchase. The one year warranty that is also included when purchasing a used car is an added bonus. Would recommend. Thank you!! Michelle Johnstone.

R. M.

I'd just like to say thank you for a wholly pleasurable experience from start to finish in buying a car for my Daughter. Sonny and Qasir were both extremely helpful and obliging (absolutely nothing was too much trouble). I set them both very high standards and they delivered in every aspect. If ever there was a benchmark in how to do business and provide a customer experience, this was it. Thank you so much and well done Lexus Nottingham! Well they say you never get the true measure of customer service until you experience a problem, well I did...a mechanical issue that couldn't have been predicted (No fault of Lexus). I have to say that the excellent customer service continued throughout and again, nothing was too much trouble. A huge thanks to Paul Whittle (Workshop Controller), you have been amazing and worked so hard with us to ensure everything was sorted and we were kept happy and indeed we are! I will definitely be back in the future and will recommend you to everyone looking for a fantastic car and first class service! Many thanks indeed

S.

My partner and I first went into Lexus showroom just to have a look. I had always been a German car driver, I never thought I would change. When we were first greeted by the team, the first thing we noticed was how welcoming, relaxed and friendly they were. Qasir, from sales, took his time explaining things to us, he was not pushy at all, although we made it clear we were just having a look. Taking the car for a test drive was a delight; it was like nothing I had ever driven before, pure luxury and class. The whole process and dealing with various other members of the team, Hadeel and Nathan especially, they all went above and beyond to accommodate and help to the best of their ability. The whole process of choosing the specifications to collecting the car was smooth and very organised. There was not a single thing I could fault or change. They have thought of everything, even flowers on the day of collection. The only thing is, they have now spoiled me to this level of service, they won't get rid of me. It was an honour and pleasure to meet them all. They are assets to Lexus, and I hope they are appreciated for their hard work.

s. k.

40000 miles service @ Lexus Nottingham Service as usual was outstanding, especially from Angie. Polite, friendly, and courteous and above all so helpful.

R.

From start to finish everything was smooth, made me feel welcome. Thoroughly ran through details of my car service . But most of all very professional. Thank you again Lexus Nottingham

U. S.

Our experience of part exchanging for a pre-owned Lexus car was fantastically handled by Sonny. He communicated and coordinated with 3 different people over the phone, via emails and in person, all which was clear and efficient. The handover was smooth and well prepared. Sonny was very understanding and explained everything in detailed, answering all questions and concerns with patience. Well done to Sonny and his team at Lexus. Thank u very much

Y. R.

From the manager Nathan to my sales rep Dalius it was a remarkable experience. The Lexus Nottingham branch are simply the best. Knowledgeable about the NX explained everything. Great professionalism. I felt like a princess when the car was handed over with a bouquet of flowers. I highly recommend this company.

C. O.

I would like to send appreciation and gratitude to a fantastic sales executive (Dalius) at Nottingham Lexus. He was fantastic from start to finish. Very informed and helpful. Always responsive and understanding. He got me the best possible deal and showed me all the features and benefits of the Lexus UX on handover. I came all the way from London to see Dalius even though I saw cheaper vehicles near me. Astar service

M. F. G.

Dalius was extremely helpful even though I was purchasing cash (obviously not of most benefit to car salespeople that make their money on finance agreements). I was disappointed with the Smart Repair product but that was out of Dalius and Lexus's hands. A refund was issued without any disagreements and the car is perfect. Will likely come here again should the car I need be here.

T. S.

Friendly, professional and knowledge staff with superb standards of cleanliness!

L. B.

From our initial inquiry Dalius couldn’t of been more helpful. He shared lots of information about different Lexus models which helped us to choose the right car to met are needs. We were extremely pleased with the service we received and would definitely recommend Lexus Nottingham.

A. B.

*UPDATED AND EDITED* Initial two star review now four stars. After having dealt with a number of people at Lexus, I have now had my problem sorted. Although it took a little longer than anticipated, things have now been resolved to both parties' satisfaction. *ORIGINAL REVIEW* Disappointed, to say the least. Expected a lot from Lexus, and I have been left with a bad taste in my mouth. Between broken promises, and a poor car-retrieval process, I'm disappointed to have experienced such dire service, when I've heard so many good things about Lexus. I really wanted things to go well, but it just didn't. I'm in the process of complaining officially, and I will hopefully see if things can be turned around.

I.

Initially I had some delays getting my deposit refunded but their sales manager still made the effort to reach to me outside his working time schedule just to help me return my money. He definitely cares about both customers and the reputation of Lexus Nottingham

S. M.

We bought CT200h yesterday, genuinely the service we have received, from initial co-ordination to purchase period was excellent and outstanding. Very good COVID rules and staff are so helpful and polite, especially Sonny Bhaker. I have no hesitation in recommending Lexus as an excellent car to drive and all the staff at Lexus Nottingham for their professional, friendly and helpful service. Thank you Lexus. Keep rocking!

M. W.

Visit was to pick up new vehicle, Dalius’s was excellent took my wife and I through all the features, set up phones, radio etc. car looked fantastic, this is our 3rd Lexus and all have been amazing. Would definitely use both Lexus Nottingham and Dalius again.

T. W.

Very good service from the staff Nicole and Malcolm Very pleasant great attitude. Good job again Nottingham Thank you

R. M.

Recently purchased a nearly new NX300. Professional and personal service. The car was presented in immaculate condition, and nothing was too much trouble at the handover and after sales follow-up to check everything was ok. Highly recommend. Great car, great service.

r. S.

I received an invitation of the loyalty event and visit Lexus Nottingham. Zahir jakhara serving us on that day. As he got a customer came early but he let us test the UX rather than waiting him. He had explained well about UX , knows what we need and we were happy about the discount. We were satisfied Lexus service and always thank Lexus is the best.

S.

Very warm welcome, explained everything clearly. Pleasant environment to sit and wait whilst car was being checked.

S. G.

Nick was lovely, but unfortunately the car took 2 weeks to be ready after we paid the deposit, so we were stuck waiting for the car and in a tough situation. One should refund the deposit if after a deal is made and the deposit taken the customer is then made to wait 2 weeks so that they could explore other quicker options if needed. Furthermore, there was inadequate communication informing us of when the car would be ready, and we had to keep chasing on our side. The other issue is the initial deal was made and finance documents sent with Add on's included and charged for, which was implied to be "thrown in" for free during the initial call. Had we not noticed and signed the sales order we wouldn't have realised we were paying for it. I've bought 9 cars in the last 15 years and have always been offered some of these additional products free and some at a price and it has always been made very clear to me. Using words like "thrown in" "offer you as part of the deal" is a little deceptive and when I respond with "Oh wow that's brilliant, thanks!" One should realise I think I'm getting it for free and correct me by informing me that I'm being charged for it.

A. B.

Very good service. And a good deal on new used car. Thank you Ryan

M. P.

I bought my 1st Lexus nx300h from this dealership. Great experience, quick and hassle free transaction. Sonny prepared all the paperwork in advance and helped with car settings. Highly recommended.

Y. S.

Zahir who dealt with my new replacement car, was professional, helpful, he was conscious that I was an older woman who did not understand fully the technology of the sat nav and had this explained in full. He made my experience of purchasing a new car an enjoyable and exciting one.

M. M.

Everything was good, Dalius the sales person did a good job, car was ready on time and he explained the vehicle to me, taxing and temporary Lexus insurance was no problem. He explained the service plan and I signed up for it. I extended the Lexus warranty and got a additional 1 year for free ! A 3 year factory warranty on a 8 year old car tells me Lexus back their product ! If this had been BMW or Mercedes I doubt they would have done that ! All in all a pleasant stress free experience and I would recommend the product and your dealership to anyone ! I met Dalius 2.5 years ago, so this has to be the longest car selling cycle in history ! Persistence in sales is a great attribute and it paid off this time. Dalius well done Lad !

M. H.

not quite the same (Coronavirus) with no coffee etc, but still very good. Zahir was very good and sorted out all admin etc. One quibble, though, I think when a person spends almost £22k on a "new car" it should automatically include NEW CAR MATS - this applies to all manufacturers, not just Lexus! Why don't you also NOT include radio, for example, and tell the customer to purchase this separately if they wish?

N. H.

I didn't buy in the end but the sales enquiries I made were handled by Dalius really well. He went the extra mile for in terms of various pricing and I was offered an above average valuation of my PX. Dalius also provided lots of good information about the history of the car and even did things like take measurements for me as it was a distance sale.

O. A.

Angie was great. She dealt with my issue and made me comfortable while i waited

R. R.

Excellent support in the car buying process by Sonny, and when needed Hadeel. They were calm, patient, flexible and most importantly struck the right balance between "selling" and giving us the right amount of space to not be pressurised, as our experience with car salesmen in the past has not been good!!

K. T.

I was looking to upgrade my Lexus for different model and submitted an enquiry via Lexis Nottingham Lexus website. I had a response within a hour, this too was outside of normal business hours which is phenomenal! I was contacted by and dealt with Zahir from the sales team who was nothing but professional, prompt, courteous and technically astute. There was no hard sell tactics at all. Excellent service and look forward to purchasing again in the future, definitely be a Lexus and it will be through Zahir at this Dealership.

A. W.

We were initially delighted with our experience of purchasing a used Skoda from Inchcape Lexus. In particular the customer service provided by Sonny Bhaker was excellent, keeping us informed throughout the process and providing all the assistance we required less a small issue with the insurance over which was easily resolved

D. S.

Thanks to Angie Round it was a good visit for annual mot and new tyres.

C. W.

We arrived at the showroom to view a used vehicle and Dean was there to meet us and answer all our queries over a coffee.A test drive soon followed and as we mentioned we where concerned about the car fitting in the garage,without hesitation Dean suggested extending the test drive to take the car home and try it in the garage which all went to plan. All the paperwork went smoothly and we collected our car the following week without any problems. The whole experience was very professional and Dean in particular was very accommodating and followed up with a courtesy call to check everything was ok.

D. T.

Really efficient and nice people to deal with. I wasn't sure what I wanted for my next car so made an appointment to see Dalius. Dalius is a credit to Lexus, he's a genuinely nice salesman to deal with, honest, knowledgeable and not pushy. I let him know what I wanted my used NX to have and he called me straight away when my ideal vehicle came onto site (and before it went up for sale). Although the vehicle still required preparation to bring it upto Lexus standards, he was very upfront and clear about what would done and the condition I could expect to receive it in. We were allowed to take it for a long test drive and there was no issue when it came to the purchasing part, he was very clear about what the optional extras could offer us, but there was no pressure to make us buy them. It was a very pleasant experience and one I would definitely recommend.

T. G.

Very pleased with the excellent service received from Lexus Nottingham on our long distance purchase. Qasir was very helpful throughout and gave me a part exchange valuation on my car over the phone which the dealership honoured with no issues. I was a bit concerned about the part exchange valuation given the 3 hour drive to the dealership but needn't have worried. There was an issue with the air-conditioning of the car and the dealership let me take it to my local Lexus centre rather than needing to drive back to Nottingham and Lexus Nottingham paid for the re-gassing direct to my local dealership. All in all excellent customer service and I would highly recommend this dealership.

A.

Lexus's customer service is as smooth as their rides. Given the whole pandemic situation I'd have thought it'd be more of a hassle with the process but that's definitely not the case, lexus are well equipped and go above and beyond to ensure total customer satisfaction. A big thank you to Zahir Jakhara and the entire lexus team for a smooth buying experience that saw me drive away with the car of my dreams in what seemed like a matter of minutes. Overall, an extremely pleasant and positive buying experience and customer service. To top it all off, the brand itself which represents uniqueness, luxury, premium, sport and eco friendly, all equipped under one engine makes me question how I've been driving anything else before this. Lexus not only win at fine engineering and technology, they win hearts too!

J. B.

Once again everyone was knowledgeable, helpful & friendly. I was more than happy with the outcome & my problem was resolved quickly & efficiently. Thank you again for looking after me & my car. Jenny.

G. O.

Have just purchased a Lexus RCF from Lexus Nottingham. Sonny Bhakur made the process smooth and easy to complete. Sonny did an impressive and detailed video presentation of the car and this helped a great deal as I could not go to the showroom as live in the South East. The communication and customer service is at an exceptional level and they are a credit to the Lexus Brand. My RCF was delivered today and am extremely happy. It only took 5 days for Sonny to complete the whole process for me. This is why I stick to the Lexus brand as the customer service and the cars are the best!! Thankyou Sonny and Lexus Notting ham

W. C.

Amazing Sale Manager Sonny from Lexus Nottingham provided excellent service and great deal. They provided good part exchange value for my old car. Highly recommended to those who are looking for family car.

l. D.

After having an awful experience with another dealership, i was looking for a new car and quick! The service i received from Damion and Nathan put me at ease straight away. The customer service was professional, quick and exceeded expectations- even going as far as picking me up when i had no transport to get me to the dealership to purchase my new car. Would definitely recommend! Will be returning in the future.

V. F.

Great experience of dealing with Sonny, Zelda and Zahir on my new RX450L. Everything starting from partial exchange, financing was very well organized. Pleasure to deal with.

M. K.

Good visit however to corporate for me but did the business with them Really bad getting in and out of the place with traffic. Good none pushy sales people Sales manager knows how to get the best out of the staff really nice guy. however they do try to corporate up sell on everything. If they had the right car for me i would deal again with them. One thing i did witness was a woman in the dealership and was well impressed with the way the guys dealt with her no patronising asking all the right questions.

F. W.

Picked up my Lexus RC 200t fSport from Inchcape, after travelling up from Plymouth. Had very positive contact with Sonny Bhaker over a few weeks, followed by a very efficient handover and friendly and professional service from start to finish. Many thanks, Sonny. I am loving the car!

J. B.

I have recently collected my new Lexus UX300e from Nottingham Lexus and from making the initial enquiry through to collection of my car, my sales representative Zahir Jakara was extremely helpful, informative and always got back to me in a timely manner. Thanks again Lexus Nottingham and particularly to Zahir Jakara. I’m sure I’ll be back for my next purchase! Joanne Brady

D. K.

I dealt with Lexus Nottingham to buy a used car during the pandemic and lockdowns.... Throughout the process they have been professional and meticulous. It's been a very easy undertaking and I would recommend them to anyone wanting to engage with Lexus. Sonny Bhaker was the sales executive I dealt with and he was always helpful and informative - and we ended a win/win deal on very friendly terms. Thanks.

K. F.

A huge thankyou to everyone at Inchcape Lexus Nottingham. Despite all of the issues caused by the Covid pandemic and the huge upheaval of their recent showroom move, Nathan and his team have remained extremely helpful, friendly, genuine and professional when we called up or visited them recently for two services, two MOTs and the purchase of our new Lexus NX. From a service point of view Angie has been fantastic (as usual), always positive, up beat and extremely helpful! I would also like to especially thank Dalius for all of his help and support during the search and purchase of our new Lexus. I know we're not the easiest of customers to deal at times, but as always he remained extremely professional and provided us with excellent customer service, two of the many reasons why we keep coming back to Inchcape Lexus Nottingham! Nothing is too much trouble! Thank you all!

M. M.

My second purchase with Lexus Nottingham. Fantastic service received again from Zahir It’s always a pleasure highly recommended. Looking forward to my next upgrade thanks again.

M.

Came to look at an BMW X5 we found on autotrader. Ryan handled the sale really well from start to finish. All paperwork sent by email for me to sign was spot on.

W. A.

Subject to the limitations I was made to feel very welcome as I would expect from any Lexus dealership. I partlcularly appreciated the paperwork being sent for review and signature via DocuSign which gave me the time to look over the paperwork and also saved time at the showroom. Shame I am not local to Nottingham as I am sure I would be very happy to return for service visits.

W. P.

Great customer service and quality of workmanship, overall a very nice experience

C. M.

Wonderful customer service, it's what keeps us coming back!

G. B.

Andy was helpful throughout. Had to make two journeys to Nottingham due to confusion around replacement of a part at final service.. but not the end of the world. Overall good experience. Dealership was well set up in terms of covid compliance

M. T.

Just want to say thank you to Chris and the team at lexus Nottingham, the whole experience from test drive to buying the vechile was second to none. Any questions I had answered promptly, had a couple of little things that needed doing, which wasn't a problem the car was immaculate would definitely recommend

M. D.

The garage wasn't able to allow me to test drive the car even though I was over 21 and I confirmed this before my viewing. They didn't have any clue about the car and were very optimistic about the price to begin with. I went ahead with the car purely because of the security of the one years warranty and the car was a good example.

S. B.

Great service from Andrew from start to finish. We got the feeling that he wasn't just there to sell cars but also to look after us if we needed anything. He has been in contact with us a few times to make sure everything was going well, before we collected the car and after collection. When we had a few questions about the car after we had picked it up, he did his upmost to give us the correct answers and called us back the next day to make sure the issue was resolved. We are very happy with the car and would recommend this dealer to family and friends.

M. K.

My experience with Lexus Nottingham was excellent, especially Dalius from sales team was very helpful and professional from the beginning to the end when finaly I picked up my Lexus UX250h.Thank you for your great service. Michael

L. M.

This was by far my best experience when buying a car. The greeting at reception was great and the process of buying the car with Dalius was fantastic who was very helpful from day one and went out of his way to make sure I was happy with everything. And the car is top notch.

L. S.

What an experience! I left my Lexus LC500h for an annual service. I had an update with a short video straight away. But the best part was a courtesy car I received. A top of the range 4x4 beast to drive around. What a treat. What a welcome from the reception staff. I didn’t expected that! I went shopping all the way to Manchester and as I was coming back I stuck at traffic. The office staff were very polite and told me not to worry about. They told me I can come back any time next day as I don’t live locally. I have to travel about 50 miles each way. But they haven’t left without me. Came back the same day. I am happy taking my car there and it’s not the last time I do so. There is a new “best place to visit” in my list now. Thank you for such a welcome. See you soon!

D. T.

The service was excellent, the work was carried out in a timely, efficient and satisfactory manor.

A. C.

Purchased a Lexus NX and Dean couldn’t have been more of a pleasure to work with. Extremely helpful, detailed and friendly. The whole purchasing process was smooth and efficient. The car was in pristine condition and was delivered to London on time. Overall very satisfied and would recommend.

A. H.

My husband and I recently bought a Lexus NX from the Lexus Nottingham dealership. We were extremely impressed by the professional service from all members of staff whom we came into contact with. The experience was very enjoyable and superior to the care received in other luxury showrooms such as the Mercedes Benz dealership. Paperwork and aftercare was clearly explained, but dealt with efficiently. We even drove away with flowers and other complimentary gifts on collection. The car itself has been a delight and we would highly recommend the model to others. An example of excellent customer service that's worthy of an online review. Many thanks to Tom Pollard and his team!

A. A.

The Lexus experience is always good relative to their peers, but there are some inconsistencies that need to be ironed out in order for this branch to meet the brand promise. The staff are reliable and seem to go some way to make sure they own every experience from beginning to end, but the after-sales service is sometimes uneven. For example, if you have a service, you might get a courtesy wash and vac, which is awesome, but only if the guy they paid to do it was diligent and didn't scratch your paintwork, scratch precious SatNav screens in the car and leave water marks all over. Maybe a nominal (i mean nominal!) charge to the customer would assure he had enough time to attend to each car? Sometimes requests for callback go unanswered even in sales(!) which is clearly not good business. Lexus appears to be much loved by its customers, but for Lexus Nottingham, the pressure of sales targets appears to seep through the tidy exterior from time to time.

j. I.

First time visiting Lexus Nottingham yesterday for a recall on my car; was greeted in a warm and polite manner by all staff and even offered a hot drink despite the small amount of time I was there. Courtesy car was quite the treat and certainly one of the nicest cars I've been in; again, presented very well and clean inside and out. Got my car back later in the afternoon and the member of staff I was dealing with had regretfully informed me of a slight incident in the workshop regarding my car, but said she "would rather be honest and up-front about it". Lexus Nottingham then said they would pay to have the car rectified and get it booked in again next week when another courtesy car is available for me... Much better experience than years of other dealers in one visit! Overall very happy with service and decorum, plus my car was also given a wash and had some fuel put in as a good will gesture, so top points from me!👍🏻😁

S. Q.

Very nice experience at the Lexus dealership in Nottingham. Dean Jones was extremely professional and helpful in the sales department. Other members of the staff were also very friendly and patient. Shall strongly recommend this wonderful team.

M. A.

I know everyone is giving feedback on their product recalls recently. So, I can't say how impressive Nottingham Lexus were yesterday, had a ct200 as a courtesy car, and if I'm honest, I loved it. Went back to my car cleaned inside and out, and considerably more fuel. Not so much that , but the service was impressive too , video sent to my phone of the health check and I'm pretty sure that they've taken my handbrake up. Well impressed to say the least

T. W.

I bought a used car from here. Dean was fantastic. He sorted out a minor repair after sale and has called me several times since to check how the car is. Highly recommended. Posh coffee and biscuits too!

s. p.

I recently purchased a used CT200h from Lexus Nottingham and the whole team there were so friendly and helpful. I visited the site a few times and every time I went in they were very professional, offered me coffee and biscuits and after my second visit they knew my name. I would recommend them to deal with as nothing was too much trouble for them. The car I've purchased is 3 years old which looks and also drives like a brand new car and the best part of it is I'm paying no tax because its a hybrid and achieving 68mpg. Happy days!

j. b.

Very happy with my experience at Lexus. I was looked after very well from the moment I walked into the showroom on my first visit to the moment I drove away in my brand new NX. Dean Jones was extremely professional, helpful and knowledgeable, going above and beyond to ensure my whole experience with Lexus was a great one. All the staff were most friendly and courteous. I would definitely recommended Lexus Nottingham

L. M.

Great experience! Our sales rep Andrew was brilliant and explained everything to us clearly and so we knew how much everything would be. We've had to come back twice due to a tyre pressure sensor issue (first time they just reset and second time they did a full free health check which found the issue) but to be honest they were quick, helpful and fixed it within 3 days of us raising it. It's not the issues it's how you respond to them and these guys are top notch, exactly what you're paying for.

M. L.

Having had my first buying experience with Lexus Nottingham, I can say without a doubt that this is the start of a long lasting relationship. Lexus have created a brilliant first impression with a professional and friendly feel from start to finish. Not only are the cars amazing but the staff are too. I have been well looked after and have truly enjoyed my buying experience with Lexus!

T. M.

Just collected my new Lexus UX. Great service in difficult conditions. Zahir did everything within his power to make it as easy as possible. Great service all round.

C. H. G.

Thank you Lexus for my beautiful flowers, given to me when I picked my new car up! What an brilliant experience! Amazing customer service! Never been treated so well! Such professional service! Zelda was absolutely fabulous! Would definitely recommend and would definitely buy another car from you!

S. B.

We had the pleasure of being taken care of by the sales specialist DEAN JONES. Dean was highly Professional, Knowledgeable and gave us a great customer service from start to finish. The thing that stood out the most was the attention to detail and the willingness to accommodate us. Dean was super patient and extra efficient. Our thanks to Dean Jones and all the team at Lexus Nottingham.

C. D.

Excellent very pleased with our U X.Ryan explained the ins and outs of the vehicle so after a test drive we were sold on it.The quality and the build of Lexus says it all really. Thanks 👌

r. c.

Waiting appointment- car ready on time and given complimentary wash and vacuum. Waiting area pleasant and covid safe.

R. S.

Took car for a service. Show room was clean. Staff were friendly. Plenty of notice was given about COVID-19 restrictions. The courtesy car provided was clean. The actual work done to the car was done in good time, I received a video afterwards showing the condition of the car, and the report provided was thorough.

M. P.

Visiting the Nottingham Lexus dealership is truly an experience not to be missed. From stepping inside you are politely welcomed by the friendly staff. On my initial visit to test drive the new UX I was introduced to sales Specialist Dean Jones and we ventured out for a test drive. It was such an amazing relaxing experience and I had such an informative time with Dean taking the time to explain any detail to any level from inception through to the manufacturing process and ultimately ending with the exquisite driving experience. We finalised the visit by relaxing over coffee and biscuits where Dean and I chatted over vehicle requirements I was perhaps considering for the future. I didn't feel pressured in any way whatsoever as I have done by some German dealerships. Such a pleasant time without having the need to ask questions as I had been given all the answers I wanted. Such an open and honest young gentleman. Dean Jones is such a credit to the Lexus Nottingham business.

K. Y.

Amazing service from start to finish especially our sales specialist Matthew which is willing to go that extra mile just to make our purchase experience better. Very pleased with our new car, now I know why Lexus dealership service always comes out top in surveys compare to other premium brands.

J. P.

Very excited to be collecting my IS300h from Sonny and Zelda, having been previous employee always loved the product, just want to thank the both of them for my purchase experience and all the effort they made with the vehicle, looks stunning, very happy!

C. B.

Been dealing with Nick. Very down to earth and treats people as an individual. Listened to my needs of use of vehicle and made a great recommendation. Got a car at a great price. Not pushy for sale and takes time with people. Sales manager also very helpful. Highly recommended

G. S.

Very nice staff, spotlessly clean showroom and cars. Maintenance guys are very knowledgeable and polite. Had Next base camera fitted, fantastic service and ample coffee and biscuits during the wait. Would highly recommend if you are looking for a quality petrol hybrid car.

D. D.

From arrival, to leaving I could not of been treated any better, the team could not of been more helpful from offering tea, coffee asking if i needed anything

A. K.

Josh Coley supported me in the purchase, he was very informative and helpful providing quotes for the options I required. Dallius ( not sure of the spelling) helped me thereafter as Josh needed to self isolate, he ran through the car controls, syncing my phone and setting up the radio which was really helpful. An excellent experience thank you

N. S.

From start to finish the gents at Lexus Nottingham provided a master class in customer service. This goes for everyone that I dealt with and with particular thanks to Qasir, Hadeel and Andy. The whole process was seamless and informative throughout. A refreshing change from experiences at other brand showrooms. I thoroughly recommend Lexus Nottingham.. great cars, great staff!

A. R.

Team Lexus Nottingham top notch experience, second car from them as always brilliant service . New N X bought last week .Have been to two other rival dealers before staying with Lexus both were to say the least poor. Troy then Matthew ,his boss and other,s at team Lexus at the centre are all to be commended for their customer service. Its like a family rather going to corporate business. Bye the way the car is brilliant and was handed over in way that is bettered by none suppose that,s why Lexus are top rated Thanks to all at Lexus Nottingham

v. m.

Really pleased with my purchase of a Mercedes C180 AMG Sport. Fantastic service - honest and professional people work at this dealership. Cars are priced very competitively. Dean Jones went over and above to ensure that my purchase met all requirements. Nothing was forceful and the whole process was very supportive. Free fuel was put in for me to get back home which was 53miles away. The car was well cleaned and over £472 pounds comprehensive service was done. An early MOT to ensure that the car is ready for me to use immediately. Also new tyres, disks and brakes. To make it even better they included a sat nav module for me as it was something that was advertised but not in the car - a very honest approach to business. Finally the alloys were refurbed together with a full valet. So the 2012 plate car looked brand new when I drove off. I felt absolutely no need to haggle with the price as so much was done to the car already. Thank you Dean and I hope you get some sort of recognition as you are doing a fantastic job. Thank you also to the manager for politely meeting me at the end for an evaluation of the day. Top place to buy a new or used car of any make.

G. B.

Amazing service! Seamless throughout and always at the end of the phoneThanks so much Zahir, I love the car. Next time, the bigger one! Thanks again. 100% service.

j. d.

highly recommended service from the sales team, particularly Dalius Meskauskis. Dalius is friendly, easy to deal with, and extremely knowledgeable on the cars. will definitely return

R. K.

Initially very impressed with the speed of response from the Franchise about a Lexus RCF. Was sent a comprehensive video including a look underneath the car. Decided to run a check on the car on the DVLA site and also Glass's guide, immediately noticed that there was a significant discrepancy between the mileage and the recorded mileage on the DVLA/DVSA site. OU64EPA shows 29k on DVLA but dealer shows 18k, this was explained as the two previous MOTs were completed in Republic of Ireland. According to agent in DVSA 1st MOT was a ROI number and in KM, but 2nd appeared to be a UK number and he would have thought Miles, but he wasn't sure - the one at 29k. Further told by DVLA that V5C number was not current number for the registration. Too many loose ends causing me concern, tried to explain this to the salesperson at Lexus in the hope that he would take the initiative, call DVLA (mentioned 3 times he would be able to get more information than me because of GDPR) and get this sorted but alas was too busy telling me how many people were interested in the car and suggesting if i didn't get a move on I would miss the bus. I have dealt with Lexus (other locations and they have been truly amazing) before and was really disappointed that the salesperson didn't grab the bull by the horns, tell me to leave it with him, fix my concerns and get it resolved. Came off the phone having wasted a portion of my day feeling frustrated, disappointed and angry. When you enquire about a car the dealership should be focused on making you feel special and managing the customer experience from start to finish and not talking constantly about how other customers are after this car and you had better get a move on. Really poor experience and will remain an avid detractor for Lexus Nottingham and Inchcape. Truly one of the poorest experiences I have had in recent years, I genuinely though that car dealerships had moved on significantly from thinly veiled threats and leveraging the "law of scarcity". One star, for seller, dealer and franchise, just because they don't allow me to place none.... UPDATE........................................................................................................ Following my email to the dealer, similar in nature to the above. I was called by the Lexus Business Manager Nathan, who had taken the time to look into the background of the car and talked me through what had happened and why there was a confusion with the documentation. He apologised for the way I had been treated and also offered to hold the car so that I could at least come and see it and make my decision after that. He allocated another salesperson to me, Nick, who was superb, prompt and focused on me as a customer, I also had the opportunity to meet with Hadeel the Sales Manager who also took the time out to address my concerns. What was going to be a quick look at the car turned into a situation where I became very comfortable with the team and Lexus Nottingham, and I gained a greater understanding of the leadership culture at the franchise. Suffice to say following this discussion I placed a deposit on the car and I picked it up on Sunday, the process was slick and Nathan, Nick and Hadeel made the whole process of buying the car an absolute pleasure, so with that in mind I will be changing my rating. As someone who has spent many years in sales, it is a complex psychologically driven process, the bonds of trust can be easily broken at a very early stage and it takes a special kind of human to rebuild what had been broken by others. Not only to the extent it gets back to neutral, but goes beyond that to a real deep positive regard. I am incredibly impressed with the leadership of Lexus Nottingham (Nathan, Hadeel) and the customer service delivery of Nick. Roses to them all....

N. S.

Me and my son came here today to get new tyres fitted and the staff was amazing. Attention was not only to me but to my son as well. He got hot chocolate, his favourite TV show on, some biscuits and pictures to colour while waiting. You can't expect anything better. Definitely top class service.

J. P.

As someone who doesn’t know much about cars, having to approach different dealerships was a daunting experience for me, but Lexus Nottingham put me completely at ease and looked after me really well from start to finish. They were incredibly friendly and patient, and if at any point tired of my constant questions they never showed it! Instead they really took the time to fully explain everything to me- and without me feeling at all pressured into making any decision. A few months on and I am still thrilled with my new Lexus, and I would wholly recommend the team at Lexus Nottingham to any friends, family or colleagues.

A. M.

Recently purchased a new car from lexus nottingham. Ryan at lexus was particularly helpful since day one and was ready to help with any queries and showed great flexibility according to our needs.

M. E.

I had quite excellent support from the salesman who dealt with me. He was knowledgable responsive and very helpful- 5/5! He was Dalius Meskaulis.

S. A.

Myself husband and dad went over to look at a Ford Focus which was based at the Lexus garage and the team was very nice not too pushy and very helpful! We agreed to have the car and dealt with dean jones he’s a lovely man and we felt very comfortable and he gave us all the information we needed with all the Lexus perks 👍🏻 We drove off very happy with our new car! Thanks dean the tea and biscuits went down a treat too 😊🚗

P. D.

I was extremely impressed with the level of service I received from Lexus Nottingham. From the get go I was greeted by welcoming staff. I had purchased my first hybrid from Troy Byfield, who was an absolute pleasure to deal with and I never felt pressurised. Reliable brand and staff who go the extra mile 10/10.

b. b.

A great set of guys ( Nathan and Damien ) quality service with no hassle, felt comfortable thru the whole deal. Most praise the coffee which is good but for use the staff were the real stars. Every thing explained clearly and the deal was done in the day no going back which was a bonus, as for the car its a pleasure to drive, ride feels good and power when needed. Nathan and Damien cheers guys you really were a pleasure to deal with,

R. W.

Very impressed with the way Andrew has looked after both myself and my dad over the last few months helping us both purchase a new car each! Nothings a problem and definitely gone above and beyond, first class from start to finish! Will definitely be back! Again thanks a lot Andrew and Raj a credit to the Lexus name!

A.

I've been a Lexus Nottingham customer for over 15 years and throughout all my dealings and experience of their customer service, they've never once failed to impress me. From the friendly and highly professional sales team through to the care, honesty and expertise shown by Julie and the members of the service and after sales department; quite simply, you won't find a better dealership to deal with! Their manner and attitude instils great confidence and no matter what your level of ownership, you're made to feel part of something special. Never high pressure sales; always there to help (thanks Richard & Steph!), I'm proud to consider myself part of the Lexus Nottingham family.

N. M.

We just purchased our third Lexus vehicle but this time was first time purchase for my wife, a CT200h. My wife is now another Lexus customer for life not just because she’s delighted with the car but also the exceptional Lexus customer service. Matthew took great care of us during the sales process but also aftersales as well. Matthew is a credit to Lexus due to his professionalism, friendly and very helpful approach. Our thanks to all the team at Lexus Nottingham.

M. L.

I have to say that Dean Jones is an examplary trustworthy genuine guy from Lexus Incchape Nottingham. For first time in my life( and I’m 43 years old- not so young :)), I had bought different sort of cars in different countries where I lived, and because of him I bought the Lexus NX300 2016 about which I’m very pleased without viewing it in person. I bought it only after he showed it to me on a very professional informative and well presented video that he produced and sent to me by email post my enquiry on auto trader. It felt as if I was there and I didn’t need to travel from London to Nottingham. More Over, the PCP finance was smooth thanks to his professionalism and support along with his colleague Raj. He also arranged a driver to drive the car to me in London after finalising the whole process then there was a tiny unintentional mistake that the car was advertsied with SAT NAV while the vehicle didn’t have it- when I called him to check, guess what ? Without any sort of trouble, he went out of his way (didn’t direct me to an after sales service and manage the incident with few paint work in my nearest convenient Lexus Incchape to be done for free). He just made it right for me without pushing back. TBH, what can anyone want more than this? Dean provides me with the best in class service for which I will always buy/upgrade my cars through him (my trust was in the right place). This whole review is about my extraordinary experience thanks to him. As for the Vehicle, I’m very pleased with my purchase, it’s a pleasant comfortable car to drive around, a hybrid car does good for you and the environment. Happy customer thanks to Mr Dean Jones and help throughout.

m. n.

I bought a part exchange vehicle from Lexus Nottingham and they really went above and beyond the call of duty to make sure I was a happy customer regardless of the fact that I was actually buying another brand. Just before they were about to sell me the car they did a final inspection and noticed a small fluid leak and a cigarette burn in the front seat. They told me that they wanted the car to be perfect for me and had the seat re-upholstered and the small leak turned out to be a AYC pump which needed replacing at a total cost of £3600 which they paid for without batting an eyelid! After taking delivery of the car, a service warning light came on which turned out to be a broken rear diff with a replacement cost of £2600. Once again, Lexus arranged for my car to be collected from London and left me with a beautiful Lexus RC 300h F Sport courtesy car and paid for all the repairs. Amazing service - and lovely people, especially Tom Pollard, General Manager

H. D.

Just excellent service on all counts, each and every single point raised in the 'drop down' box, completed to the highest standard. Well done to the Derby Road, Nottingham branch! Cannot praise the staff enough, good humoured, reliable over many years, just great. You are always treated with the utmost courtesy and respect, refreshing in today's climate. Highly recommend....Thank you 'Team Lexus'!!

J. O.

Excellent and trustworthy service when buying a Lexus 200h model from Andrew Cartlidge. He stayed in contact with us after we brought the Car and helped us with any queries we had . Highly Recommend Andrew at Nottingham Lexus .

A. M.

I had a minor problem that was resolved promptly by the Lexus Nottingham team. The team went above and beyond. First class team and offering a first class service. 👏🏿

T. W.

The most pleasant experience with buying a car so far. Matthew was very helpful from day one and provided all the information I requested in a timely fashion and since I was virtually buying the car off the web he went to the n-th degree to make sure I was happy with everything. The car itself was fully serviced and valeted before I collected it. All the paper work was in place with only the invoice bearing wrong address which was quickly amended and emailed to me the next day. I dealt with 4 or 5 different salesmen on this occasion and all cars were essentially the same. Matthew's approach was really what made the difference. Simple as and so 5 stars for the overall experience. Hope to come back for Nx or Rx in the future.

P. M.

Just purchased a Lexus NX 220t F Sport. From the second my wife and I walked through the door we were made to feel very welcome. The person we dealt with, Zelda was the perfect salesperson to deal with. No hard sell, extremely helpful and could not do enough for us when we were choosing the car. All our questions were answered fully and everything totally explained to enable us to make our decision. Normally we would always compare prices with another dealer, but this time, for the first time ever (and over the years we have purchased several cars) we did not feel the need to do this. Everything about this dealership was of the highest standard and fully professional together with adding the very important personal touch. The after sales service is second to none. We could not recommend Inchape Lexus Nottingham more highly.

C. P.

Visited Lexus Nottingham to purchase a used car. The salesman Matthew could not have been more helpful. While the car wasn't quite right for me the service received was excellent throughout. The dealership's new showroom is also extremely impressive.

s. s.

I bought a Lexus NX 300h from Lexus Nottingham today from Sonny. Very nice sale person very informative too. I drove the car back to Solihull today and enjoyed the smooth ride

A. C.

I couldn't ask for a better Lexus experience! Dean was very helpful,the team is very friendly! Had a couple of phone call before we met with Dean and everything was prepared for our arrival! Follow up phone call just received which was also much appreciated! Thank you! ☺️

C. D.

I purchased a Lexus in 2006 and after 3 years decided to upgrade to a Mercedes C Class. This was probably the biggest mistake I ever made as everything about Mercedes lacked the quality of Lexus not only in terms of the vehicle but more importantly the service from the Nottingham dealer. At the end of my term with Mercedes I didn't hesitate in going back to Lexus and had it confirmed that customer care is at the heart of everything Inchcape Lexus do. I have nothing by praise for this dealership and will not make the same mistake again in future. Top marks for Tom and the team and i'll be back next year to upgrade. 10/10

d. s.

All covid rules followed. Made more pleasant due to the really efficient staff, namely Angie. A special thank you to her.

R. B.

Just had my first Lexus . What a pleasure dealing with Nottingham Lexus. Tom and Zelda handled the whole business smoothly and with zero hassle.Nice change from my previous (premium) dealer. Would also add that my GS F is simply fabulous. I look forward to a continuing relationship.

S. B.

Top class service is what you get from Lexus Nottingham. Very professional and not pushy, which is the perfect mix for me. As a long time Lexus owner you come to expect great service and the guys at Nottingham do not disappoint. Thanks again.

R. H.

Excellent,i had a recall on my IS 220D,for an airbag replacement.From the moment i spoke to the lady on the phone in the Service Department,to taking my car in to Lexus on Derby Road,Nottingham.The service i received from your staff was brilliant.They are a credit to your Conpany. Regard's Richard Hollingsworth Vehicle Registration WV 57 XDE

T. l.

I have been a Lexus customer for 16 years and have always been impressed by the genuine customer service provided by my local garage in Norwich, I have always been treated with respect and they have gone out of their way to help me, no pushy sales or BS just good old customer service hence me buying one second hand RX450H a brand new IS 200 and a brand new IS 250. I have been looking for an ISF and came across Lexus Nottingham which had exactly what I wanted. Once again Lexus sales staff have not disappointed I was dealt with by Matthew Lole who from the start to finish was professional, helpful and with the right sense of humour dealt with me perfectly, unlike Mercedes, BMW and Audi who are pushy Matt was down to earth and went out of his way to get me the best deal, hence my purchase from them of an ISF. Can't wait for delivery and thank you for your excellent customer service. Lexus Nottingham is highly recommended. Tim Love Cromer Norfolk

t. f.

I visited the notts site today as I wanted to see what it would be like to drive the IS300h. I was particularly interested to gauge the performance of the cvt auto gearbox against the dsg gearbox my Audi A3 Sportback has as most motoring mag reviews are less than flattering. I was also interested in the hybrid system. due to short staffing I had to wait quite a while but was provided with a sandwich from Tom Pollard the general manager which I think was his own. after the wait I was taken out for a test drive and it was worth the wait. the car felt very grown up and comfortable and I must say I was more than happy with the cvt gearbox. at no time was I put under pressure and found the staff that were there very friendly and helpful. I left very satisfied that I had found out what I needed to know and will now review my options. the experience even with the wait lived up to the lexus high standards.

J. A.

The car wasn’t for me as I’m too tall but Ryan was great, making sure I tried the right model but even he couldn’t give the car more headroom.

J. B.

Everyone I dealt with was friendly,helpful and efficient. A gentleman called Zahir Zakhara went out of his way to answer all our queries even if he had to seek further advice and come back with the answer which was always prompt.

F. H. J.

Excellent customer service. Wonderful hospitality. Our sales specialist Dalius was very polite, respectful, helpful, attentive and highly professional. Thank you Dalius on a great deal.

R. 9.

I recently purchased an approved 'used' car from Inchcape Nottingham a couple of weeks ago. Although our budget could not extend to a brand new vehicle, the way we were treated was exemplary. A manner in which is often only customary when spending an excessive amount of money. We dealt with a wonderful lady called Zelda and it was clear from the beginning she was knowledgeable and encouraging without being overzealous. Zelda eliminated all of our concerns and filled us with confidence in the vehicle we had chosen to purchase. Her commitment and drive has continued post sales and she has been just as attentive in dealing with any outstanding issues. In the time we spent with Zelda at the showroom, it was clear that she has acquired many friendships with the client base whilst also maintaining a high level of professionalism. I have no hesitation in recommending Zelda and her dedicated team at Inchcape Nottingham to all my friends and family and look forward to continuing a good relationship with them all.

N. R. S.

My experience was better than my previous visit to Nottingham Lexis garage. Following my last visit, I did say I would never use the service again, however, I was pleasantly surprised and would use you again if the experience mirrored this visit.

N. I.

Whent in there for a brake and airbag recall which I booked 3 weeks ago as they had to order the parts in. I was told it'sa all day job so was given a courtesy car. After collection I aksed for the job they did and was told they sorted the airbag.. So when I asked them about the master brake cylinder the guy stuttered and said the part isn't available. So basically they made me wait 3 weeks and told me that the job was completed when clearly it isn't. So now i'm waiting on the parts so I could book another appointment. I almost walked out thinking thay they sorted the brakes out. A bit sly I would say!

B. M.

We've purchased a used car - the service has been really excellent and friendly - from Zahir Jakhara in particular. Thank you - Brian, Sue and Jess Murby

L. P.

Smooth and efficient process of buying a car this week with help from Sonny Bhaker. Knowledgable and accommodating staff, would recommend, thank you.

N. T.

Fantastic Service!!! Just received delivery of my Lexus UX Sport which I absolutely love :) Professional, efficient and very helpful dealership, cannot praise enough.....thank you !

K. S.

bought my new car after having mine written off. Zahir helped me find a car that was suitable for me and was really friendly and helpful. love the car, thanks for all you help

J. S.

Consistently great service, Angie and the rest of the team continue to be superb with both prompt and efficient resolutions to any issues.

N. A.

Great service and lovely people to deal with. They actually fitted two tyres cheaper than anyone else and fixed a puncture in a rear tyre. I was told its not possible to repair by a well known tyre company in Nottingham, who shall remain nameless.

S. N.

Zahir is an exceptional salesman at this dealership. His aftersale care is second to none. Thanks mate.

J. L.

First class staff, knowledge and product,my sales executive was a great asset to your company in every way possible. I just love my new UX it's fabulous thanks

N. W.

Sonny Bhaker looked after us really well from the first email inquiring about buying a new car to handing it over

r. m.

Great Customer service from Dalius.He answered all my queries with regards to my prospective car purchase.Nothing is too much trouble.

P. O.

I had a very good deal from Dean Jones, he's quite an excellent salesman, got a very good rate for the car finance. Overall, I'm happy with lexus Nottingham.

M. O.

2nd Lexus, and the service was as excellent as the cars. One minor issue, that was sorted very quickly. Thanks Zahir.

K. v.

Excellent and exceptional service offered by Nathan Sawbridge and Dalius from start to finish I used to be a merc lover but Lexus has scored every brownie point on customer service At every point Nathan has been very responsive and extremely caring I am happy with the Lexus NX300H and will definitely look to change when the time comes to an upgrade Go for Lexus blindfold Thank you Nathan and Dalius for quality customer service

M. H.

Very good customer service from Nick . Loved the whole experience. Top man ! Will recommend other family friends to him. Well done.

D. C.

A first class service, my car was in for a recall, they completed comprehensive checks, cleaned and added 25£ fuel for free, courtesy car was excellent. A great customer experience

p. c.

Superb customer service throughout the process of buying a new car. Dalius the sales executive was first rate.

G. C.

PURCHASED A 2017 NISSAN QASHQAI TODAY ,GUY CALLED DEAN JONES ,WAS ALL THAT A SALESMAN SHOULD BE ,,FROM THE FIRST PHONE CALL ,TO THE VIEWING ,AGREEING A PART EXCHANGE VALUE ON MY CAR .HE WAS VERY POLITE ,NOT PUSHY ,WELL PRESENTABLE ,ANSWERED ALL QUESTIONS,ASKING IF WE WERE HAPPY WITH ALL THAT WAS DISCUSSED ,WENT FOR TEST DRIVE ,ALL OK .BACK TO SHOWROOM HAD A LOVELY COFFEE ,ANOTHER AT EASE DISCUSSION OVER ALL THE PAPER WORK,PAID IN FULL, HANDSHAKE AND DEAL DONE .WELL OVER THE MOON WITH THE CAR ,DRIVES WELL ,AND SHALL RECOMMEND LEXUS NOTTINGHAM AND DEAN TO ANYONE WISHING TO PURCHASE A CAR .

H.

Nottingham sales guys were great - especially Hadeel, Sonny and Nathan. So happy that we purchased 2 Lexus RX

A. Z.

Very professional and friendly, I deal with Ryan who was great and made the who experience feel simple and straightforward, he was very easy to get on with.

C. O.

The sales specialist Dalius was extremely helpful and took time to explain how everything worked. Nathan also was very helpful in assisting me.

P. H.

Great service from Tom and the team at lexus. It was a pleasure dealing with them throughout the buying process and we are very very please with the new car. Would definitely recommend a visit.

R. H.

I was made welcome on arrival! And well looked after by Nick , one of your Sales Team !

K. C.

Friendly staff, efficient, on time, nothing too much trouble. A great customer experience.

C. S.

Excellent service and happy with the costs.

s. h.

My thanks and appreciation to Josh Perez Bedford and Rocco Farrabella at Lexus Nottingham, for the first class customer care that I recieved on the recent Yearly Service/MOT carried out on my Lexus IS-F.

R. B.

Excellent service, every customer was treated the same. I had the pleasure of being looked after by Dean Jones. He was very knowledgeable and cared about his customer. Would recommend to anyone

L. A.

Recently came into Lexus Nottingham for a service was greeted by the receptionist and looked after thought by the after sales team. Would recommend to anyone.

d. j.

went in for product recall and had a few other issues after that, Josh was super helpful including providing a courtesy car and helping to resolve all the issues would recommend there service Just been back to Lexus and was pleased to see there was the same great level of service and professionalism will be going back to buy a car tomorrow a good deal to upgrade

A. C.

Very pleasant & helpful reception staff with an excellent car clean thrown in

G. B.

Very good service from Zahir. Highly recommend- looked after us by keeping in touch from start to finish

T. M.

Great service ,very pleased with car i bought and Sonny Bhaker was polite and very helpful through out and a credit to Lexus

C. R.

Very smooth. Efficient and friendly handover of vehicles. New car detail explained in full.

B. S.

Great service and excellent cars, just trialed the RCF, I currently have an IS 300h no comparison.. What a car..!! Thanks Lexus Nottingham see you soon once the wife says yes!

F. M.

Very helpful staff, five star service, trustable team, you got a best deal with they professional trustworthy advice, also very good customer service, very welcoming all the time Go for it and be sure you get the best advice and deals possible. Thanks to Ian Andy Andrew raj .... who make the process get in the best way possible with the great service provided Try and see Fred

J. T.

Arrived at 4:30 PM on Saturday but they were really helpful despite I arrived late. Very nice showroom as well. Lots of parking places is a bonus.

K. H.

Absolutely brilliant customer service from the sales team - way ahead of any other car dealership / franchise. I would recommend Lexus Nottingham to any one thinking of purchasing a car.

J. F.

My wife and I went to see an RX 450H that we had seen listed on Auto Trader. We were happy with the car and the way that Nick Simey dealt with us

m. l.

Video of work done a good feature . Admin / reception as pleasant and professional as always

M. D.

Recent purchase of pre-owned NX completed satisfactorily. However, completion of all the subsequent satisfaction surveys is still a work in progress.

K. H.

Car was collected on time. Great care taken over sanitizing pen, keys etc.Same process on delivery back home.

M. H.

Very pleasant experience at lexus Nottingham. Nathan, Dalius and team has been absolutely brilliant.

K. M.

Very welcoming staff in a very pleasant atmosphere. Nice coffee and biscuits. Service also excellent thankyou Nick simey.

G. H.

Efficient and friendly service as always

B. K.

Purchased new car. Staff helpful and cooperative. Sales staff excellent.

A. T.

Amazing customer service provided by Nick Simey, very helpful with any questions, queries and information I asked and was spot on with everything, very professional.

T. B.

Paperwork was done in advance, meaning collecting the car was easy, very friendly staff who were very helpful

D. S.

1st year service carried out quickly and efficiently and with a very good valet.

J. G.

Amazing car we went to test drive Amazing star Good service

R. M.

Excellent service from the team as ever… Hard to ever be able to provide any improvement areas… Thanks especially to Ange

C. B.

Well pleased with the experience 👍

p. b.

Change from Infiniti to Lexus. Great to deal with professionals who know their product and who cant do enough for you. Many thanks Matthew and Alex

K. T.

Excellent service start to finish

M. J.

Very professional in every aspect off handover and Dalius the salesman was 5 stars

z.

Great service. None of the antics from the sales staff I have been subjected to at other car dealers!

V. E.

Nothing too much trouble, very friendly and knowledgeable staff, all in all a good experience even during the COVID situation.

B. D.

The salesmen and staff were professional, friendly and knowledgeable. they had a very high level of customer service.

C. L.

Excellent service as usual

P. H.

Excellent customer service from Angie and very pleased with the Covid protocols that were in place, Regards Paul Hooton

a. m.

Top product. Very well looked after by Zelda during buying and testing and who was very capable of explaining all about the car 10/10.

C. h.

The most reliable car provided by the most wonderful staff that make you feel relaxed and important.

R. M.

Angie was completely on the ball ... as usual! No change to the best service ever... thanks!

R. W.

Fantastic staff as always, looked after me every step of the way

G. D.

Excellent customer service

J. H.

Picked up my new car which went very well

c. p.

Nice place to be, More over Brilliant customer service..!! looking forward to be with Lexus years to come

M. s. M.

Very professional and friendly service

A. G.

Great service from Matt listened carefully to my requirements and ensured all completed. Very professional would highly recommend 👍

S. B.

Very pleasant and very helpfull, informative, Andrew and the Manager were lovely

S. M.

Visit to the showroom was not made, it was all carried out by telephone.

m. b.

Excellent service from Dallius--could not wish for anything more!

A. R.

10 out 10 as always better than a friends awful experience at a competitor s supposed premium car service dept

P.

Very helpful, had plenty of time for us and a nice long test drive.

F. J.

Ask for Dalius he's the best salesman without doubt.

J. B.

Fantastic customer service, laura was a star! Top notch from start to finish

N. P.

Little pushy but great place to visit with a amazing selection of cars to view

P. B.

First class service as ever from the team at Nottingham Lexus.

H. B.

Staff were still adapting to Covid 19 restrictions

B. M. D.

Great service and attention,Nick was so efficient and helpful...thank you

J. H.

Only a phone call but very polite and helpful staff.

J. H.

Great knowledge and very professional. Thank to all in sales for all your help.

P. B.

You cannot get better service than they provide on either the sales or service front.

N. D.

Looked at Lexus RX450h today guys at Lexus where very helpful.

D. R.

Dean provided great customer care throughout.

m. S.

Very good no problems thanks toJosh in service reception. Mike spencer

A. K.

Very kind stuff

s. s.

Great service all round

D. F.

Doing the best they can due to the current circumstances

F. F.

Excellent customer service and staffs...Also very clean

A. K.

Cars are fabulous staff are friendly and helpful

S. C.

Excellent Service Provided Once Again - Thank You.

M. L.

Recommended for service

P. B.

Efficient and friendly service.

K. H.

Excellent service could not have been better

n. s.

great place for excellent service from sales, service and parts

N. T.

Recent MoT. Once again absolutely spot on Service. Thank you

H. C.

Fast, efficient and friendly service as always

K. G.

Great experience, friendly attendants

H. R.

Excellent hospitality and service second to none

K. L.

The service was excellent and Zelda was charming!

B. H.

First class service 5 star +

A. B.

Excellent as usual.

N. B.

Nice car

I. W.

Great service as always

M. C.

Great staff very helpful

A. W.

Collection of used car purchase

A. O.

Excellent customer service

B. L.

Having been a Lexus customer for over 15yrs I can honestly say its not only are the cars that are 5 star, so is the Lexus Centre service and staff in Nottingham. if you want to be valued and appreciated as a customer and experience the total car deal then visit Lexus Nottingham. Bill Landa

D. P.

A standard one would expect for this marque.

D. A.

Excellent Service & Price

D. C.

Efficient and welcoming clientele

M. B.

Not at a service level that it used to be

s. h.

First class service........

D. G.

Good service

e. M.

Customer service excellence

F. G.

Nice people to deal with...

j. s.

Nice showroom.

M. S.

Always helpful.

G. W.

Excellent service.

D. L.

👍👍👍👍

F. G.

Nice service

D. R.

Recently purchased a Lexus UX from Ryan, he provided a great service, very helpful and the service was very efficient. Car was a great price and £800 cheaper than the next similar model nationally.

S. M.

(Translated) cool (Original) Super

M. s.

D. K.

C. S.

R. F.

G. C.

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