Reviews of Mercedes-Benz and smart of Nottingham. (Car Dealer) in Nottingham (Nottinghamshire).

Mercedes-Benz and smart of Nottingham

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Car dealer

Mercedes-Benz dealer

NG2 Business Park, Enterprise Way, Nottingham NG2 1EN, United Kingdom

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Information of Mercedes-Benz and smart of Nottingham, Car dealer in Nottingham (Nottinghamshire)

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Reviews of Mercedes-Benz and smart of Nottingham

5.

Excellent service, I received fantastic experience buying my second new car with Philip. He’s the right person in the right place. I trust him 100%. I don’t need to worry about anything, Philip sorted everything out very fast and professionally from the beginning to the end and the car was ready to go in two days. I would highly recommend buying a new car from the Mercedes-Benz dealership of Nottingham. Many thanks to Philip and the sales manager Craig for the best service we received from you guys because now I’m the proud owner of the amazing GLE COUPE. 👍🏻

L. F.

Just purchased my A35 amg from Mercedes-Benz of Nottingham. Would highly recommend, great customer service from Matt and Stefan. Looked after me all the way through the process. Overall very professional and efficient. Had the car delivered to my house as i live 3/4 hours from the dealership. Delivery was hassle free and efficient. Couldn’t recommend enough. Matt went out of his way to ensure everything was sorted for me on time. Many thanks, Levi

A. D.

Great Experience!! I bought a GLA from Mercedes-Benz of Nottingham and the service from viewing the car to collecting it was super easy and professional. Harriet was extremely helpful from initially making me a personal video of the car and answered all queries I had, no pressure on purchasing it. It was my birthday on Friday and Harriet ensured that the car would be ready on my birthday, she even went above and beyond to decorate the car with a birthday banner and a lovely message in the car. Everything was so simple from start to finish and it’s such great service. Thank you so much to Harriet and the team at Mercedes-Benz of Nottingham.

O. B.

Very pleased with my recent experience with Mike from start to finish. Quick to respond to my initial enquiry and get a test drive booked. Responded swiftly to any questions I had. Flexible at the time of collecting the car, which arrived 2 1/2 weeks earlier than expected. Couldn't have asked for any more and a great first impression of buying a car with Mercedes. Thank you.

S. J.

Found my vehicles on the Mercedes Website. Quickly had contact from Brad and arranged to visit and test drive and agreed a purchase. Great service from everyone in the dealership. Really happy with my new wheels! Thanks Brad your a credit to Mercedes. Perfect experience.

M. M.

Purchased an a35 from the dealership. Kelvin, was very helpful and brilliant in getting me the best deal. He was willing to call/email back and forth and arrange everything after hunting for a while and we got there in the end! I am very pleased with the branch. I would also like to thank Stefan for showing great hospitality.

S. D.

My experience of buying a used Mercedes from Will in Nottingham was superb. From start to finish nothing was too much trouble for Will. He kept me informed and addressed all my queries honestly and promptly. Buying a used car remotely and part exchanging as well can be a complicated process but this was all dealt with professionally by Will. Everything that had been promised was delivered and after sales follow-up was also exceptional. I would highly recommend buying a used car from the Mercedes-Benz dealership of Nottingham.

A. M.

I picked up my new car last weekend and I had a great experience with Harriet. She was really helpful throughout and ensured i was fully informed and updated at all times. On the day I picked up the car, Harriet left no stone unturned and I drove away knowing every detail about the car, brilliant 🌟 thanks again!!

A. M.

Amazing customer service. Friendly helpful staff. The while atmosphere was completely different to any other dealership I've been to. We will be customers for life. Highly recommend. Brad and Matt were exceptional.

J. B.

We were hosted by Helen, who was friendly and approachable. She ensured we had a loan car and insurance and notified us in a timely manner when the car was ready for collection. The car required the Nox sensor replacing and this appeared to be completed with no mess or problems. The car was valeted before handover. Therefore, I am unable to fault the service provided by Helen and her team. Thank you.

J. H.

Booked in my GLC for its MOT and it passed that’s always good news. The service I received was as always excellent and the coffee was also good. Offer of a new car with a good price for mine. Except for a bag of chips what more could I ask for. 10/10 all the staff at Mercedes Nottingham.

Y.

My mum picked up her car today and the process of her buying her new car was smooth. Harriet answered all of our questions and she was lovely and professional. The handover was done quickly and professionally as she understood we were in a slight rush. Definitely will come back in the future and recommend Harriet & this dealership. :)

K. S.

Receptionists were really polite, friendly and real The gentlemen in service Tom was great. The first courtesy car I had smelt of weed so he gave me another one and did not hesitate to swap me over Service kept me up to date about my car Overall great service

M. C.

Had to wait 2 weeks to book my car in for a diagnostic check following a succession of warning lights, therefore unable to use car during the waiting time. Unable to get a loan car for the day which is very inconvient when living 12 miles away from garage Service by Ellen in the service department was excellent and she did everything to help me. I have been a loyal customer for 25 years and have gradually seen a decline in customer service

L. O.

My last visit was great l. The gentleman who dealt with me was excellent. The time before was a but of a joke - I dropped my car for a safety recall and warranty repair at 9am in the morning. No one even looked at my car until 3.30pm (I can see in my merc app when someone unlocked my car) and I was told when I went in to collect my car that the parts for the job were not available - even though it was booked in approx one month in advance. Plenty of time to get the parts. I was then advised the incorrect day to return for the works to be completed. So all in all its cost me about £35-£40 in fuel going to and from the showroom/garage to get the safety recall and warranty repair sorted. Which I'm not impressed with.

D. A.

The whole process was extremely well organised. The young man who looked after was a true credit to your company. He explained the everything extremely clearly and ensured my experience was positive. His customer care skill were truly excellent, he deserves to be commend.

P. D.

The panoramic sunroof on my A Class 200 AMG Line Premium Plus failed to operate. As the vehicle was still under manufacturer's warranty, an appointment was made for a full diagnostic check and the fault on the sunroof was detected as being a faulty motor. The part was ordered, sent overnight to Inchcape and the problem resolved. It was not a problem being without the vehicle for 24 hours. Louise (McKinley (??)), as the service team negotiator, was absolutely superb in the way she kept us informed on what was happening and, as well, with her friendly open approach both in person and over the phone. Thank you.

C. H.

Phil Litchfield at Mercedes Nottingham provided us with a great service. He identified our needs straight away and we didn’t feel like he was trying to sell us anything we didn’t need or want. He answered all our questions honestly and we trusted him explicitly to get us a car perfect for us - which he did! Would highly recommend Phil to family and friends. Thanks Phil!

O. G.

I was really happy with the service I received, Shaz was very professional in the way he treated us, nothing was too much trouble for him. He always answered the phone and sorted out whatever we needed, very helpful and this made the process of buying a new car very pleasurable.

E. S.

Car went in for a recall and nit only weee the tires changed but the nox sensor too. Car is out of warranty but they dud it as a good will gesture Thank Mercedes’ you have restored my faith in the brand after a terrible time buying from Mercedes’ kings Lynn. Staff are friendly and helpful and a clean car to boot. 👍👍👍

S. z.

Overall very positive experience, staff are accommodating and very responsive. Kelvin has been extremely helpful, knowledgeable, and nice to speak to. Took a lot of time to show me how the car works when I picked it up. And he was very prompt responding to emails throughout, several times even on his days off and out of hours. Thank you Kelvin!! One area where there’s room for improvement is in the car inspection from the service/maintenance side: they didn’t check all USBC ports and one is jammed… I only realised the day after I picked up the car when I tried to plug something in that port…

A. C.

No video analysis available on the day to understand the findings on my vehicle - I understand this. So I requested a copy of the paper version of the service report so that I could appreciate what was found - never received. Thanks for sorting my Service Contract renewal though.

N. T.

Service was prompt, fast and efficient. The lady in service reception was excellent. I am disabled. She bought me coffee and biscuit. She is a great face for your MB dealership.

A. T.

Philip Litchfield was the sales employee who looked after my wife Sue and I. He was so patient and kind to us. you will appreciate that some of these cars are a bit hi tech and need some training on. He helped us enormously to figure out a lot of the Tech and was so patient and kind. Nothing was too much for him and he even advised us to come back if we were unsure about some of the many feature on our beautiful GLC 43amg Premium +. Great Sales Man / lovely person.

S. P.

Phil always makes sure he’s aware of all my requirements from a car and does his utmost to make sure these are met. He is knowledgeable and charming to deal with. I would happily buy from Phil again.

C. M.

Good service, goof communication and I was happy with the prices. Happy with the online payment setup and electronic receipt. My only gripe is that I was kept waiting in the service department without being seen for about 15 minutes, but thats a small issue.

H. h.

Car booked in for safety check, everything went as planned plus fixing an unscheduled problem with a window control at short notice. My Service Advisor, Peter Ward was efficient, helpful and friendly. I couldn’t as for more

R. W.

Welcomed in a professional manner, and dealt with equally as professional. I base the car I drive on the quality of service I receive after care. So it is a great advert for Mercedes

a. r.

I made a written and verbal request for my offside wing mirror to be inspected as it is not fitted properly.I was assured that a visual inspection would be carried out as this was a normal procedure. It has not been done or noticed on collection and delivery

G. B.

I have always been a BMW man and decided to look at Mercedes’. I live in Torbay and while looking on Google I found a GLC coupe AMG at Nottingham Mercedes. I called and spoke to Matt the manager . Nothing was to much trouble and he was very helpful and not pushy at all . I am now the proud owner of this amazing SUV . I love the car and think I’m a Mercedes convert. Thanks Matt for everything . When I’m looking for my next car I’ll certainly give Matt a call .

A. c. b.

Excellent service..Excellent experience.. Our point of contact Vaz was extremely knowledgeable and helpful without being pushy..we only came to look with a view of buying a Mercedes but purchased a new Mercedes there and then..Thank you Vas.

S. T.

Thomas Hale made the whole purchase so easy I didn't realise I am buying a car. I just send one enquiry to MB Nottingham, that's it, I have a new dream car. During the whole process, I was rightly and correctly assured about the purchase and made me so comfortable and confident. Super happy. Being a software consultant, I worked with some amazing people in the Inchcape Head office and I had the same great experience while buying my new car. Very smooth!! That's 6 hours of drive was well worth it. Thanks a lot, Tom!! You are a Star!!!

M. P. (.

Shaz is a very welcoming and nice person to deal with, he always has a smile and tries to help. He is very professional and solved all our problems in a flash. I would definalty would deal with him again when it comes to purchase a new car.

V. A.

Excellent customer service from Philip Litchfield. Went above and beyond to ensure I found a car to meet my motability needs.

A. M.

Everyone who I spoke was excellent. Same as my last 3 service visits. Keep up the good work.

J. T.

Harriet was great! She helped me find a really nice car and really put in the effort to accommodate my busy schedule. The used car was immaculate at handover and I felt looked after. Fab buying experience! I also had my previous car serviced here a little while ago. Emily demonstrated excellent customer service. Everything was clear and done efficiently.

A.

When I recently purchased a nearly new car, there were a couple of issues with the car on delivery. The thing which makes a dealer great is the way that issues are rectified. I’ve had this tested and I’m very pleased with how I’ve been treated. I’ve been supported throughout by the salesman Stefan. Who has been available and approachable at all times. Everyone I’ve spoken to has made it clear that they will provide excellent customer service. They have. Knowing how good the dealer has dealt with issues gives me confidence to use them again without question.

S. B.

About to receive my lovely new car and I’m so excited! Just want to thank Alex for his professionalism, always returned my calls, answered all of my questions promptly and was generally a great person to deal with. Will definitely recommend friends and family. Thank you so much 🤗

A. M.

May I take his opportunity to compliment on the way Vas handled the sale. He is an asset to Mercedes Benz - always professional and friendly. Despite the issues experienced initially (which was a central issue and no fault of his or the Nottingham dealership), he has restored our faith in Mercedes. When we buy more Mercedes and Smart Cars in the future, Vas will be our point of contact

C. H.

This was my first experience at Mercedes, I brought my car in for a software update and Emily Poxon in the service department explained everything to me in detail, she kept me updated throughout the day and even brought the technician Daniel Walton out to explain the issue I was having. I would definitely recommend going here and will be using them again, great customer service 👍

K. H.

I think the recall work was all done [airbag replaced ] but there was no reference to it only the free health check which was okay

B. T.

I think that my service was done well, although it's difficult to say as I didn't exactly get a whole host of communication from Mercedes about it. I was told on the video that I had a red warning for my front windscreen wiper and that someone would be in touch to discuss this, and two amber warnings on my back tyres. I was fully expecting to ask Mercedes to go ahead and sort these for me while they had the car, but the next I heard was the man turning up at my door bringing my car back. So as usual from the service department, I had absolutely no communication at all really, so you've lost out on that work as I'll take it somewhere else to have it sorted. I honestly think that the service department at Mercedes is by a mile the worst I have ever had from any dealership and I would never take a service plan with yourselves again in the future.

I. C.

my vehicle was waiting for parts that weren’t in stock and wouldn’t be available till the next day. Even tho I had not asked for one originally, I was given a courtesy car so I could get my kids to school in the morning. Perfect customer service.

B. P.

First class service from meeting Philip Litchfield to picking up my new car. Phil was extremely knowledgeable about the car I liked and took time to show me all the controls on collection

S. W.

I recently purchased my new A-Class from Phil & Matt in New Car Sales. Fantastic and faultless service from start to finish with a very quick turnaround. They made the buying process very easy and convenient and I would highly recommend Mercedes-Benz of Nottingham.

m. l.

Excellent service from Harriet Smith in Sales. I secured the car I wanted and received a very fair deal on my part exchange. A very professional service throughout. I would recommend anyone looking to buy a mercedes to use Inchacape and speak to harriet smith

K. K.

I phoned on a Thursday to ask about a car I'd seen. I spoke with Harriet Smith who was extremely helpful and reserved the car for me ( with a refundable deposit ) until I visited on the Saturday and after a short test drive and price discussion I agrreed to buy the car with a trade in. There were a few issues which Harriet dealt with smoothly and efficiently. .The car was delivered to me the following Thursday and my trade in collected.. I have a long history of buying and selling cars for my personal use. I think I have only once once given a 5 star rating for a car sales person . I hope the managers know what a star she is and treat her accordingly.

A. H.

Harriet has been really helpful in my search for a Mercedes GLE, we were unable to find anything available at this moment in time, but that was not due to lack of trying. The advice and knowledge that Harriet provided to help me sell my old car was superb. Hopefully we will be able to do some business in the future.

N. B.

This was my first time buying a used car from Mercedes and the service was exceptional! I dealt with Matt and the whole experience from start to finish was fantastic - all of my wants/needs were met down to the finest details and communication from Matt was super efficient, thorough and friendly - I was kept in the loop at all times. I couldn’t have asked for anything more - I drove away in a car I absolutely love and the service received was next to none. Would recommend to anyone - thank you Matt!

R. A.

Visited Mercedes in Nottingham to view the new Mercedes GLE SUV. We were looked after by Phil Lichfield who went above and beyond to help us and show us all of the features on this new car. We cannot thank him enough for his knowledge and unpushy approach to car sales, it really is a refreshing change and can not recommend him enough.

D. E.

the service and practical things were fine. We had a hire car which was not prepared covered in snow and a mal function signalled on the dashboard there was barely sufficient fuel to get to the nearest fuel station.

m. W.

Thomas Rhodes was fantastic, very polite and knowledgeable. The service was carried out within the given timescale and I was kept informed.

S. A.

Phill was really helpful and answered all my questions. He arranged exactly what I wanted within my price range. Was really great service overall and would 100% recommend

W. D.

Sales person Vas was very knowledgeable and kept me informed of any updates throughout the process of buying a new car. Great Mercedes Benz dealership

S. C.

Top class for efficiency and customer service. From booking my E Class in for investigation to collection everything was professionally managed.

K. W.

Harriet was very understanding and met all of our needs when buying a Used Car from Mercedes Nottingham, she has an eye for bodywork and was very honest and reliable. She was easy to talk to and was professional In her approach. Thanks again Harriet I have the best car I have ever driven and am very satisfied with the warranty. Extra care has been give even after purchase which is an added bonus. We have been Mercedes customers now for a few years and have always had the best customer care from Mercedes branches.

C. B.

Vas was friendly and informative throughout our purchase. He wasn't pushy and listened to us. Thank you

J. D.

Peter Ward dealt with me and was excellent all day, the level of customer service and attention detail was extremely good, made the whole experience enjoyable.

A. M.

All the staff were helpful, friendly and competent. I was kept appraised on the situation with my car repair.

D. M.

Took my car in for its MOT on the drop and go basis. This worked really well. The vehicle health check video was very informative and I understood what work would need to be carried out and why. The suggested timescales were also really helpful. The staff who looked after me were professional, polite and very welcoming and I felt well looked after! First-class service all round, as always.

B. W.

We were served & dealt with by a lady named Harriet. Not only was she very professional & informative, she was very patient with both me and my husband. She has contacted us already after the purchase of our new car to check in and ensure everything is OK. We have a few minor issues with the car ( as expected when you buy a used car) and within a matter of a phone call a few hours the car has been booked in. We are exceptional happy with the service we have received.

M. P.

It was a pleasure having checked the car online and Louise Mickinley in the service dept was very professional and helpful thank you louise

S. A.

From the second walking in the lady at reception was polite and made us feel welcomed even though we didn't have an appointment booked. We met with a chap called vas who was accommodating from start to finish and truly believe you buy from the person not so much the product and in this instance that was the case. Will be coming back when this vehicle is due to be changed for sure.

L. S.

I recently got a car from here and had such a great experience. It was a friendly and welcoming environment. Matt Barnes was attentive and helpful in finding me the right car at the right price and the after sales care was great too. He was professional, knowledgeable and always on hand to help with any questions and made the whole process enjoyable. I would definitely recommend using Inchcape to anyone. Thank you!

L. m.

Staff very polite and helpful very easy handover . Lady apologised that the car had not been valeted but visibly sanitised the dash and console in front of me. Car seemed very clean inside anyway. Got detailed report through and was able to make online payment which was simple to follow. Again easy and efficient handover procedure.

P. M.

The overall experience provided by Mercedes (in particular Thomas Hale) has been OUTSTANDING. Despite the extended and delayed lead time for my vehicle (took around 7 months to arrive), the customer service, communications and updates provided by Thomas have been absolutely first class. I cannot express my thanks enough for the outstanding customer service Thomas has provided over the last 9 months.

R. P.

Very well looked after and work was carried out with a health report thrown in as well, the lady was very pleasant.

P. W.

Harriet was really helpful and efficient in finding me my dream car. I was very happy with how well I was looked after and was well cared for during the entire purchasing process.

C. F.

The customer service was impeccable as always. My needs, convenience and comfort was not only taken into consideration, but also made a priority. I came away from my experience a happy customer. I can't speak highly enough.

J. H.

A wonderfully professional set up. Tom was absolutely fantastic from the first personalised message as an appointment reminder, to taking us through all the details on the day and arranging our test drive. Would highly recommend due to the excellent customer service displayed by Tom.

j. a.

From the initial welcome from the reception desk to the discussions with Bilal I thought the process was handled in a very friendly but professional manner. Negotiation was tough but the explanation for this was accepted and an amicable deal concluded. The paperwork was transacted efficiently and the handover and vehicle presentation was first class.

A. R.

Louise and the service team excellent. Unfortunately I don’t have any positive feedback regarding the smart repairs. I have an ongoing issue that has not been resolved, Kelvin in sales was helping but not followed anything through to fruition. Louise has now offered to help. Kelvin’s assurances have not been fulfilled. I remain totally frustrated and on reflection now know that I should not have accepted handover of the vehicle on collection day. I took Kelvin at his word on that day. I do hope the smart repairs can be sorted as a priority as the remain outstanding from May. On this part I feel very let down.

L. S.

Sensational. I can't praise these guys enough to be honest. My CLS class was diagnosed with a fault by my local garage who suggested I contacted Mercedes Benz directly to repair the problem after attempting to rectify themselves and subsequently failing. All I could see were £ signs. I contacted Mercedes Benz in Lincoln who couldn't have been any more unhelpful (if you're local to them I suggest you take your car literally anywhere else). For a second opinion, I contacted the Nottingham branch who went the extra mile from the off. The chap I spoke to initially asked for my registration first and immediately advised me that my car had been recalled due to a known fault with it's NOx sensors, the same fault that my local garage had diagnosed and attempted to fix. He booked me in for the following week but couldn't promise that the recall would resolve the problem, understandably. I took my car in for repair on the day and six hours later I received a call to say the work had been carried out and the car was ready to collect. When I arrived, the lady on reception was very helpful and within seconds, Louise came beaming a huge smile and presented me the not just the news that my car had been fixed and the fault had been cleared, but they'd also carried out a health check on my brakes and tyres and all was fine, but had also washed and vacuumed the car as part of the service. I haven't paid a penny to Mercedes Benz for their work, outstanding service and exemplary valeting skills. It feels like new, drives like new and I want to treat it like its new. The lesson here is never be afraid to take your car to a main dealership, because they're not all there to take as much money off you as they can. Lincoln MB might be, but certainly not Nottingham. Looking forwards to returning to MB Nottingham to purchase my next car. Thanks again guys, Luke Sheppard CLS

K. N.

I had my MOT done at MB of Nottingham and it was an effortlessly experience throughout. I dropped the car off in the morning and also arranged to test drive a C Class with Stefan Clay who was very professional and knowledgeable of the Mercedes-Benz brand. Would highly recommend their services.

C. N.

Recently purchased an approved used car from Mercedes. Visited on a Sunday without an appointment, picked the car up on Thursday. Great service and support from Harriet. Highly recommended!

Y. G.

Recall for new airbag. Fast, friendly service. Easy to book car in online prior to dropping off, prompt call when car ready for collection.

E. A.

Not good , I have not being called after my car been tested for MOT , I received text message with link ( video) about other faults in the car need to be repair , I replied to the message , when I call Mercedes Benz they are saying that they repair only tow things related to MOT , after I received my car I found that the GBS is not working as before and need to be review and repair , I have been informed that the person who is dealing with my car is not there on Saturday and I need to come back on Monday while I'm working a way from Nottingham .

O. O.

Excellent service. Dealt with Alex who is very welcoming and professional. Grate guy.

D. W.

Had a great buying experience with my girlfriend from Matt - great customer service, nothing was too much trouble and even came in on his day off just for us. It was very pleasant to feel like a valued customer and we'd be very happy to buy from Matt and Inchcape Mercedes again in the future! 10/10

G. H.

Really great experience dealing with Harriet & Matt. My PCP was coming to an end and there didn’t seem to be many good options given the microchip shortage, but they sorted me out with a really strong refinance deal on my existing car.

t. B.

was very impressed with the waiting area and was kept informed 3 times on the progress of the work being done over a period of 2 hours, excellent service and the staff very friendly and helpful

K. D.

Excellent service. A pleasure to do business. Curtisey car was like a magic carpet ride. The whole experience was top of the shop!!! Kevin Davies

M. P.

Just bought a C300, dealt with Harriet. Professional, friendly service and nothing was too much trouble for her. Harriet went above and beyond to make sure my experience was second to none. This is the second car I’ve had from this dealership now and would definitely return and recommended their service.

J. H.

Excellent experience with Mercedes-Benz Nottingham when purchasing my new car. Harriet has been brilliant, nothing was too much trouble. Excellent communication skills, very friendly. Highly recommend.

M. P.

This is third car we have purchased from Mercedes Benz Nottingham and the third car we have bought from Phil Litchfield. Each time we have dealt with Phil he has gone above and beyond with the service he provides, he is always available night and day and even when in hospital post surgery. He is always very welcoming and has a smile on his face, nothing is too much trouble. This time he pulled out all the stops to get us in our dream car AMG A45s Plus. No doubt we will be back in the future.

i. L.

Purchase of approved C350e, good condition and fair price. Excellent service from Alex, professional, prompt response!

J. A.

Had an amazing service from Bilal - Was on hand every step of the way from initial enquiry to post sale - explaining every detail and answering any questions I had! Was such an easy process from my point of view - even had the car sooner than expected! Great service - would definitely use him and Mercedes-Benz @ Nottingham again!

S. I.

Very responsive management. I didn't like the fact that after being offered £500 towards the charger installation it was withdrawn.

P. C.

I would like to say thank you so much for your brilliant customer service and all your help towards get the car I really please with the car thank you

G. B.

Very well looked after by Kelvin, he ensured everything in the process went smoothly and the car was in pristine condition for me. Explained all the basic functions and and answered all my queries and concerns in a friendly manner. The car is absolutely lovely and a pleasure to drive.

K. L.

VERY CLEAN AND WELL MAINTAINED FOR THE CUSTOMERS, Very good for Services staff very attentions to customers needs I'm very impressed Well done EVERYONE KLangley

S. L.

Good communication prior to service. Extra item requested at check in was done. Loan car provided. Staff courteous and helpful (Emily). Car washed. What's not to like, thank you.

N. M.

Had a great experience with Harriet at MB Nottingham. The buying experience was virtual, due to COVID, but Harriet was so personable and very detailed in her approach. Didn’t purchase the car in the end as I found another which gave it the slight edge but would come back here in the future when shopping for next car!

R. K.

I bought my beautiful car form Mercedes Benz of Nottingham. Harriet was kind, informative and helpful throughout the whole process of buying on line and having the car delivered to Brighton. I highly recommend this car dealership.

A. M.

Harriet Smith. This is my first experience of buying from Mercedes. I have always dreamed of owning a beautiful cabriolet and yesterday that dream came true. Harriet is by far the best salesperson I have ever dealt with when buying a car. Prior to collecting the car Harriet kept me up to date at every stage with calls and emails. As I have never owned a Mercedes before Harriet took extra care during handover, making sure I fully understood the workings of the car and answered any questions I had with absolute clarity. Thanks to Harriet and Tim I will buy from Mercedes again so I will wait for Harriet to call me in a few years and in the meantime I am going to have some fun!! Harriet thank you for sharing that special moment with me it will never be forgotten.

J. H.

We have just purchased a lovely, nearly new GLA Sport. Difficult to find at the present time but our salesperson - Harriet Smith didn't give up and found us just what we were looking for and delivered right on time. She is friendly but professional and really went over and above for us. Thank you Harriet. JH

P. H.

Good customer service. kept up to date on te work being carried out. Tom was extremely helpful

W. A.

Very pleasant experience. The staff were very helpful, and clear in their explanations. Finance packages and purchase options were clearly discussed. Demonstrations were good. Purchasing and handover was seamless.

T. T.

Brilliant service. I was buying from a distance as I live in Newcastle and whilst I had seen the video of the car I had not seen it in person and so I was a bit apprehensive. I dealt with Matt Barnes. He was brilliant from start to finish. Can not fault his customer service. He made me feel at ease with everything, reassured me and nothing was a problem to him! Would definitely recommend to anyone. Thank you

j. l.

Have been a regular customer of Harriet's for a while now. We trust her implicitly and she takes all the stress out of buying a car. Understands what you want and delivers it. With great knowledge and a smile. We have reccomended her to a few friends who have all had the same experience. We wouldn't buy a car from anyone else

L. T.

Very good efficient service from Mercedes everything went smoothly and enjoyed the comfort while I waited

T. R.

Rob was brilliant nothing was to much trouble for Rob from arranging to view a car to the final collection. Helps you get motoring shows and sets up car for you to just drive away. Would definitely ask for Rob when you visiting Great service Happy customer

N. K.

I had the best experience. Phill was very welcoming and helpful from the start and made the whole process easy and enjoyable. I had been to a few other car dealerships and his customer service definitely helped towards getting the car as I felt he was trustworthy and that was important to me. I’m very happy with the service I got and he went through everything with me and didn’t make me feel he was in a rush. Will be highly recommending Mercedes to my family and friends and to ask for phill as he was great!!.

K. D.

Harriett was excellent to deal with she made the buying experience easy. Harriett was very knowledgeable and was able to explain to me the difference between various models. Harriet went above and beyond I would buy another car from Harriett and would definitely recommend her.

B. M.

Thomas, looked into update which he hadn’t heard of for my car, sorted it out and had it installed, it’s called freshup3 for dash cam installation in Mercedes Me. Thanks

S. N.

Great customer service. Harriet was so helpful, friendly and professional. Even moved appointments around to fit us in on a busy day. Would highly recommend. Thanks Harriet.

C. P.

I recently purchased my used Mercedes GLA from Nottingham Mercedes. I could not have received better service and assistance with picking my new car in difficult times (covid restrictions presently in force). However, Harriet Smith was wonderful and could not have been more patient and helpful in helping make the right choice. I am throughly happy with the service given by Harriet and her team and will definately be returning there for my next vehicle. Excellent customer service would recommend to anyone. Many thanks.

G. H.

I purchased a car just over a week ago from Mercedes Nottingham and I am very happy with my experience. I dealt with Marcin. He was simply great from start to finish. From my initial call he was friendly and polite. At the viewing and test drive he was not pushy at all and gave me the time I needed to make sure I was happy. He was extremely responsive to my calls. A credit to Mercedes Nottingham.

J. M.

I have just bought my second car in the space of a year from Bilal and will definitely be back when I’m ready to change again. This guy has forgotten more about customer service than most will ever know, Nothing was too much hassle for him including changing the registration of the car on the day I was suppose to collect it! I was listened to and most of all he really took the time to go through every possible option. I was given the best deal possible on a brand new car and Couldn’t have asked for a better service, extremely friendly and welcoming staff that are all happy to help from the moment you walk through the door, You would be foolish to go anywhere else!! (Ask for Bilal)

S. B.

I bought my first Mercedes through Inchcape Mercedes in Nottingham. Tom, our sales advisor was amazing, he cared for everything and the experience I had was second to none. Even after I collected the car Tom was still there if I had any questions. Overall a truly wonderful experience.

G. E.

Ordered my wife an A45 AGM and was really happy with service. A big test of how good a vendor is, is how they deal with questions, concerns and issues. Harriet worked hard to make sure we were pleased with our purchase and we are more that happy with our new AMG.

V. H.

End to end fantastic and 'covid safe' customer experience. Once again Tom surpassed my expectations on a simple annual service and made my day - my car is like brand new - and clean! And scratches removed too that I thought were going to be a real pain. Nothing is too much trouble. These guys pride themselves on delivering a quality service everytime. Also - Really liked the self check-in online the day before too. See you next time!

K.

Absolutely outstanding customer service. Went above and beyond and I couldn’t be happier. I will be back for sure. Thanks again!

I. C.

Harriet smith is the most pleasant, patient and professional salesperson and is a absolute credit to inchcape mercedes. She made the process of spending a considerable amount of my money almost a joy!!!! Seriously, very,very good. I only went to get a valuation on my 2017 gle and walked out with a fantastic 20 plate. Very thorough and efficient. Thank you harriet. You're a star.

z.

Harriet was brilliant with me again. I've now had 3 cars off her and will always go back. Everything was quick and easy and I got my new car ASAP, will always pick up the phone whenever I needed help with the documents or anything i didn't understand. Thanks Harriet

P. B.

The sale man was polite,took his time to explain choices and options

m. s.

Recently purchased a car from Mercedes Nottingham branch. I dealt with Harriet Smith from the sales team and I have to say she was very professional & helpful throughout the process. It was a pleasure doing business. Just want to say thank you to Mercedes Nottingham & Harriet smith. Great job

J. H.

Great experience at Mercedes-Benz Nottingham, friendly and very welcoming. Harriet at Mercedes-Benz was super helpful and the process of purchasing the car was great and constantly keeping me posted with the purchase of the car all the way till the handover. Highly recommend

P. T.

Only problem was checking in on line. Got a message to say I hadn’t, but system had logged it ok Staff were very good and helpful

T. T.

Brilliant Customer Service - Bought this car from another area and I dealt with Matt Barnes, who made me feel at ease and confident in what I was buying, despite not having actually seen the car in person. Would definitely recommend, he kept constantly in touch all along the way that was important to me.

J. C.

Harriet was fantastic to deal with from enquiry to handover, making the daunting task of car buying easy and enjoyable. Harriet kept me up to date from the start and went the extra mile for all the little things. No hard sell, no force- just help to find what I wanted and what suited. Thanks Harriet!

M.

I had a great experience with Matt Barnes from Mercedes Nottingham, who delivered the perfect service throughout my involvement with him. It was clear that he knew a great deal about my chosen car, and he was more than happy to provide me with all the information to ensure that I chose the car that is perfect for me, and well within my budget. Matt was very friendly and approachable and made me feel involved in the process from when I first viewed the car, right up until I was able to drive my car home. I truly feel that Matt went above and beyond in order to make my experience with Mercedes run smoothly. I look forward to any future involvements that I have with him and Mercedes.

P. T.

The visit was fine and the staff were doing their best throughout but the defect presented itself in November 2021 and 5 months waiting for a replacement part is unacceptable for any company (but for Mercedes it is appalling).

C. H.

Today I collected my (new to me) Mercedes C200 Reg KW65HYL from your showroom. Not only am I delighted with the car and its presentation, I was most impressed by your Sales Executive Harriet Smith. Harriet was most professional, very polite and charming and was a credit to your dealership. Harriet dealt with all my queries and registration procedures most efficiently and she was a delight to deal with. As a very satisfied customer I would be very pleased to recommend your dealership to anyone. Yours faithfully, Christopher Hendy

t. d.

I was dealt with by Shaz who went above and beyond in getting my new car ready for me within my timescales, due to personal circumstances. Despite bombarding him with many messages and questions, he was always prompt with responses and kept me fully informed the entire time. I would definitely recommend family and friends and will definitely be coming back for another Mercedes when I trade my car in next.

D. T.

superb service from Vas our salesman, he was very thorough with every detail regarding my purchase of which i am highly delighted with. Communication was dealt with quickly and efficiently and he deserves the five star plus rating as he made my ideal car available when he said it would be thankyou Vas

G. 5.

Just purchased a car and can’t thank Harriet enough for everything she did, professional, efficient and lovely, no pressure to buy but really helpful and knows her stuff! She definitely helped me choose the right car, I love it! Thank you

J. P.

We bought a new A class from Nottingham Mercedes, sales rep was Nathan Moffatt from memory. Nice chap, I would definitely recommend. We've had to take the car back today for a fault thats popped up on the dash but they talked us through what the fault is and isn't anything serious. After sales is great compared to other garages we've used to before *****

S. A.

Louise and Ellen always take care of me whenever I need any assistance with my vehicle. They got me into the dealership with such short notice, got my vehicle back on the road for me and advised me of the exact work that needed carrying out on my vehicle. Louise and Ellen always look after me, keep me updated and provide me with excellent customer service, a very very happy customer. Thank you.

D. S.

Great service from start to finish. Emily who dealt with me was very helpful and made the new process feel safe and controlled, whilst remaining friendly and professional. Having used other dealerships who have failed to meet my expectations of Mercedes in the past, this one exceeded them

t. s.

Picked up my new car today and couldn't be more impressed. Mark Rushen was my dealer and went out of his way to help me. Not only did he source me a vehicle, get it transported and arrived quickly in the current climate, he went out of his way to come in on his day off, sort all the paperwork all the time with a smile on his face. I found Mark to be down to earth, very professional, hard working and a great listener. He never badgered me before my car arrived, but when it did he showed me all around the vehicle explaining everything. Thanks Mark for your time and work regarding this, 5 stars from me.

R. W.

Vas was very welcoming and friendly from the offset. He was also very helpful in explaining the options and specification of models. Vas made the experience very enjoyable, and the best car buying experience we've had. He even followed up the day after collecting our car to make sure everything was okay. We would highly recommend Vas and Mercedes Nottingham.

J. K.

As per usual, it was quick and easy to book my service over the phone, dropped it off, went shopping, then picked it up a couple of hours later, all sorted, washed and ‘vacced’ by friendly professional staff - a good job well done. What’s not to like?

G. L.

My son brought his C300 Coupe from Harriet and due to Covid everything was done online prior to him collecting his car. Harriet kept us up to date throughout the whole process including videos. My son couldn't be any happier when he finally collected his car yesterday. I would gladly by a car from Harriet and this dealership again. Thank you

A. G.

I was very impressed by how i was treated at Mercedes. Kind helpful and knowledgeable staff as soon as you walk through the door and i would highly recommend the sales person who looked after me buying a new Mercedes A class.

R. M.

Went to look at a particular car colour, emerald green. The car with this colour wasn't there but the staff were very friendly, helpful and informative.

k. w.

Always been well looked after by this dealership keep up the good work

S. B.

Superb personal service. We cannot thank Kelvin enough. He was always an email or a phone call away & he made that clear that he’d help anytime.. which he most certainly did. Buying a car over the internet & living in Scotland so far away from Nottingham was a little worrying.. we didn’t need to be! “Thank you Kelvin”

D. P.

Easy online check in, courteous reception, on collection received by Tom (I believe Thomas) who talked through Health Check and service very well. Treated with care. Good experience.

P. C.

We did not end up buying anything but that is due to our specific circumstances but our whole experience with MB of Nottingham was excellent. I was going to by a Marco Polo Camper, never been in one and could see them going very quickly having done my research. Enquired about one but a deposit was already taken on it. The prospective customer’s circumstances had changed. Kelvin phoned me two days later and invited me up to take a look. I and my son went up, he showed us around with all the many features – all socially distanced – and then I was going to take it for a test drive. Kelvin in the meantime had a call from the original interested party who now wanted to buy it. I was obviously disappointed but Kelvin let me test drive a similar vehicle and said he would get me another in stock by the end of the week. Sure enough he did. I paid a deposit of £1000. I then saw another one over the weekend (private sale) with an awning and heater and went for that. Phoned MB on the Monday and they had no problem refunding my deposit. To think I never ended up buying anything but the whole MB experience at Nottingham was definitely a positive experience. Thanks Paul.

M. B.

I collected my GLC 43 two days ago from Nathan Moffatt. The experience, knowledge and support I received was truly amazing. Nathan went out of his way to make me feel comfortable and confident in purchasing the car without physically seeing it due to the current situation. I did not feel pressured at all and felt completely safe. Even after purchasing the car, Nathan has kept in touch to make sure that I'm happy and have no issues or further questions. Before buying this car I was enquiring with another Mercedes branch in London and the customer service received by Nathan did not compare. I am also recommending my friend over to Nathan directly. Thank you!!!!

S. Z.

I come to garage for MB air bag recall. They finished job on time and did safety check. They found break pipe leak and told me how urgent I should deal with this problem.

J.

Very good experience buying a car from Nathan here! Went the extra mile and made the whole experience very easy and positive. Would highly recommend if your wanting to buy a Mercedes and definitely ask to speak to Nathan!

M. D.

Went in for a driver's airbag recall, first class and friendly service

G. R. J.

Good service from Harriet, very responsonsive with in-depth videos of the car sent via email and the car delivered to my door within a couple of days of purchase. She has also been helping to get set up on the Smart EQ Control app that has been proving problematic!

J. W. K.

Was buying a car for the first time with them, had little clue what to do. Despite that, the two staff members, Marcin and James, who helped me out were amazingly accommodating with my requests and helpful in answering the many questions that I had. Would highly recommend this place as they do brilliant work, going above and beyond, in an efficient and timely fashion.

D. W.

I brought my car in for an MOT. From the booking, checking in, the wait and the completed job, my experience was great. The customer service was excellent.

J. D.

My car was in for its first service. We were greeted on arrival and only waited a short time for a colleague to attend to us. We were kept upto date with what was happening with a video and phone call. Collecting the car was also straight forward and quick. Thanks for a very good first impression of your service department

D. R.

Harriet has been absolutely brilliant from start to finish. Living over 200 miles away Harriet kept me informed with everything that was going on and promptly answered any questions that I had. Upon arriving at the Dealership I was politely greeted and all the paperwork was detailed to me step by step. The car was exactly as described over the telephone so there was so surprises when coming to collect it. Brilliant service and would recommend to anyone.

S. Z.

Excellent service and experience..as always well looked after thanks.

G. M.

Mark Rushen, who dealt with our initial enquiry and then purchase was very helpful, communicative and accommodating. He kept us informed all the way through the process up to collection.

t. j.

Harriet is a star who has just sold me an SL63 and truthfully I bought this £70k plus car because of the way in which I was treated. She is a credit to Inchcape Mercedes and the dealership She deserves a promotion!!!!!! Her after sales service was also superb; a good experience in buying a car.

J. H.

As a 7 times Mercedes owner since 1970 I have to say that buying a car from Mercedes of Nottingham was a very agreeable experience. Your sales Executive Mr. Shahzad Majeed was first class, he was very polite and attentive without being obsequious. He answered all my questions and made me feel special. T.John Harris

A. A.

Tom Service consultant I believe dealt with me quickly & efficiently, kept me informed Extremely impressed car was sorted 3 hours new part and also washed He deserves recognition for excellent service & would recommend him Many Thanks Mr Alam

R. S.

My husband and I recently bought our new car from Mercedes-Benz Nottingham. We made an appointment with Harriet Smith after a family member recommendation. Harriet was a pleasure to deal with from start to finish, very knowledgeable and professional. Great service, we collected the car a few days later. There was one issue which Harriet sorted out quickly with no hassle. Thank you for making it a enjoyable experience, hope to see you in a couple of years!

K. S.

I had a great experience at MB. the Sales team were very helpful and Thomas Hale in particular was exceptional. the process was very easy and Tom was very accommodating. thank you for an Excellent service

M.

Purchased a SL from Matt. His manner and professionalism were a credit to your branch. Nothing was too much trouble and he communicated well with me throughout. Will be back to see Matt again later in the year to upgrade our other vehicle to a 4x4. Look after Matt, he is one of your best assets. Please pass on my thanks to him for a job well done.

M. S.

When purchasing my car I was looked after by Harriet Smith She was extremely helpful and above all a good listener, which is often so rare in sales these days. She helped make the experience a positive one. The overall service I received from the dealership was good and would certainly be a return customer.

C. H.

Great experience as always with everyone at Mercedes Benz Inchcape Nottingham, massive shoutout to Joe Collins from the paintwork department for sorting me out big time lately, when it comes to car paintwork he’s the best, with helping me maintain that new car feeling and keeping my paintwork looking sharp, also gave me some brilliant advice helping reassure me with regards to protecting and looking after my car for months and years to come, advising me on what products he recommended along with techniques/cleaning methods best for me to keep my car looking great, absolute pleasure thanks so much mate and to everyone else responsible for a top experience. It’s this level of aftersales experience that sets you apart from the rest.

B. L.

I was looked after by Louise Mckinley initially it looked very difficult to solve the problem satisfactorily but she listened and got to understand the situation and under pressure found a solution. I was very disappointed with what had happened with a seat problem on such a quality car and the initial offer of a solution. I have been using Mercedes vehicles for 18 years now Initially I was thinking well I need to look elsewhere now. Louise to her credit got a solution which was agreed on both sides. She impressed me with her attitude and determination. I can see she is still learning about her job role but she does seem a good one to promote and let her blossom further. She will serve you well I give her 10 out of ten She does know she is still learning and she is doing well getting on with it. I have had experience working in a business to business environment at a high level. Thanks for the opportunity to give some feedback. It was nice to be impressed. My Regards to Louise and the whole team.at Nottingham Keep up the good work. Kind Regards Bryan Love

D. P.

Both occasions we’ve been to Mercedes Nottingham (in 2018 and again May 2021), Bilal has made the whole experience completely stress free and seamless. One thing which really stands out about Bilal’s service is the honesty and integrity throughout. We never feel as though he is trying to hide costs or small details, instead he simply tells us all possible alternatives and their relative costs and let’s us make the decision that suits us best, whether that be part exchanging vs selling privately or deciding whether or not to upgrade our car before the finance had ended. Rather than feel as though he is trying to force a sale and get us to spend more money, he really considers what is best for us and our current position; no pushy sales techniques. On both occasions we’ve taken out a finance car with Bilal we’ve walked away knowing we’ve got a good deal, rather than regretting being forced into going for something we can’t afford. Bilal really goes the extra mile, is always polite and goes above and beyond to build rapport. If it wasn’t for Bilal we probably would have gone for another manufacturer second time round but the whole sales experience with Bilal has kept us sticking with Mercedes for a second time. Would definitely recommend to friends and family interested in getting a new car.

D. B.

Once again, excellent customer service from my booking to my actual service. A great team from service to technicain. A health was also provided. This is a great way of sharing view what the technicain see underneath your car via a video which mercedes forward to you via email. Special thanks to Anthony ( Service Technicain) who service my CLA. And a thank you to Adam Clarke (Service Department)

S. R.

My visit to Mercedes Benz Nottingham was very successful with the help of Harriet smith in sales she found me the perfect car with all the spec i asked for and made the paperwork and handover day a pleasure thanks again Harriet

A. K.

This was my first time purchasing a Mercedes and absolute fantastic service especially thanks to Matt made the purchase of my car very easy and relaxed no pushy salesman tactics! Matt was there every time I needed a question answering he defiantly goes the extra mile to provide excellent service also really quick turn around to collect the car which worked around my shift patterns and a fabulous car 😃

m. r.

Helen was good from start to finish,fantastic service and experience 100% service

R. D.

Brilliant, as usual. I have maintained my loyalty to this branch for years now and they never fail. Claire (not sure of surname) was awesome, constant updates and very approachable. Great service and faultless work. Look forward to coming back when we change car soon. Thanks to all involved, especially the mechanics who are often hidden away with little recognition.

t. g.

I had the best experience here! Harriet was my saleswoman and she was brilliant. There was no delay in this whole process. I got my favourite car within a week! I am so happy and will definitely recommend Mercedes Nottingham! Thank you so much guys for the brilliant experience. My car is 3 years old but it surely does look brand new! 😃

a. b.

Mark has always been very helpful to me and my mum when we have been to get a mobility car. Always friendly and helpful Will definitely come back to him when ready to

m. a.

Fantastic service from start to finish, picked up my Dream Mercedes Benz GTR yesterday. Must Thank...Matt Barnes he made this all happen would update me on a regular basis on the process of my finance. If I couldn’t get to my phone he would send a text. He put in good effort and also offered me a Mercedes GT keyring which suits. Shall be back in the future

J. P.

Excellent friendly service. I am very happy to be a Mercedes-Benz owner and customer. Dr John Pohl

H. C.

The lad I dealt with Jake, provided a brilliant service from the start. Very knowledgeable, sorted me out with the best deal and I had the car within a week. Absolutely no faults and would recommend to anyone.

J. B.

Being in sales myself i always have an appreciation for being able to watch other peoples work. Harriet Smith qualified my call correctly, understood my requirements asked closing questions and I am confident had she had the model i wanted I would have purchased.

M. P.

We collected our new A class car on Friday and are over the moon. We dealt with Matt Barnes and would highly recommend him and the company. Fantastic service from Matt. Thank you

S. S.

Great service received from Tom and the Team, it was immediately clear, in light of the Covid-19 pandemic where to go as there were suitable markings on the floor and direction provided from the Reception Team. The one-way system in conjunction with visible sanitization methods taking place meant I felt safe at all times.. Tom dealt with me quickly and efficiently in a professional manner. He kept me up to date whilst my vehicle was with you. He kindly escorted me to my car upon pick up which was much appreciated.

M. D.

I recently bought a car here, and I must say that it is hands down the best dealership I've ever dealt with. The reception staff are extremely friendly and helpful, and our salesman, Bilal, was beyond belief. He was so knowledgeable about the car, and explained everything brilliantly. There was nothing that was too much effort, and he did his absolute best to get us exactly what we were looking for. I've never had such an outstanding salesman before, and I would very much hesitate to go to any other car dealerships from here due to this. I can't recommend Mercedes Nottingham highly enough!

S. C.

Absolutely love coming to see Harriet at Merc, sorted me out twice now with the perfect family car, I couldn't ask for a nicer person to help me on my journey, I think ill stay with her forever haha.

d. t.

I can honestly say the whole experience was amazing. I was looked after by Phil Litchfield the sales advisor and he ensured that I got exactly what I wanted, even during the current covid climate Phil spent time with me on the phone and over emails answering all of my questions, and helping me to select the perfect car. I would have no hesitation in recommending and using inchcape mercedes and Phil in the future. Amazing service from all, thankyou for everything.

C. A.

Shaz is a wonderful sales Pearson. He treated us with respect, explained well every step of the buying process and helped me find the best deal. I'll definitely be returning to him for my next purchase. Shaz keep putting smiles on the face of ur clients. Great job... and btw I love the car too

L. T. (.

Vas is a wonderful guy thank you for your great custom x

W. W.

Harriet was friendly, professional and very efficient and ensured everything was completed as quickly as possible to enable me to drive my new purchase home the same day. The only bit that was problematic was having to hold the line for 30mins to sort the free 7 day insurance cover...which then turned out not to have gone through.

C. D.

Thomas sorted me out straight away, always polite, frendly and helpful

S. P.

I would just like to thank Mr Robert Wilson for addressing some of the points that I had raised in my review. It's never pleasant to write something negative about an experience that you've had with a dealership when it should have been a happy one. And it certainly wasn't to make a gain by any means, but just to highlight the importance of good communications before and after sales, and showing common courtesy. It's been very reassuring that reviews are taken seriously and addressed when need. Many thanks again.

M. P.

Fast and efficient service. Clear and accurate information. Would recommend

M. W.

Superb support from Emily Poxon in the service department today. Her prompt, thoughtful action to help me was just right. Emily truly understands customer service and is a credit to the Mercedes brand. Thank you.

S. W.

Good Covid-19 precautions in place. Super service from all staff encountered. My car was dealt with in a timely manner and returned to me very promptly. Unexpected car health checks carried out and video supplied. Thanks for the good service provided.

J. S.

We just bought a used Smart car from Mercedes Benz Nottingham. Any dealership is only as good as the representative you deal with and in our case this was Harriet. Harriet spent time with us reviewing our needs so we chose the right car. She had an encyclopedic knowledge of the stock the dealership held and what features each had. She was a pleasure to deal with at every stage of the transaction and was a credit to Mercedes and herself. We'll definitely be back next time we need a new car. Thanks Harriet

J. F.

Recently purchased a Mercedes A Class A200 Exclusive Edition and was very happy with the service received. Phil Litchfield treated us with upmost care and attention and provided us with numerous informative updates (phone / email and videos) and as a result would highly recommend using Inchape to friends and family in the future. Thank you! .

L. M.

Just brought a Mercedes EQC from Nottingham. As much as the car was far superior in build and feel to other manufacturers the overall efficiency and attentive service I received from Bilal was first class. Probably the deciding factor at the end. Other dealers please note to self.

N. W.

I recently returned to Mercedes Nottingham with a friend to look into buying a used car,I called my now friend Harriet Smith to see if she could help us,she did just that and sorted out a beautiful car.her service was great as when I bought my car .we have become good friends and hope to remain so,I will be back when it’s time for me to change my car…thanks so much for your great service..

L. W.

The customer service received from Harriet Smith was outstanding. It was a smooth and good experience when purchasing the car from start to finish. Harriet went above and beyond to ensure I got the best deal. Overall great experience. Only thing I would say is the valet team aren't the best. Thanks from Lisa

J. H.

First time I have dealt with MB direct and have to say it has been a very positive experience from first contact to picking up the car. Harriet and Lawrence were excellent. It was month end and i was wanting to take vehicle same day they were under considerable pressure but they remained professional throughout. Thank you to you both.

S. L.

Outstanding first class service from Harriett at Mercedes, pleasure to do business with from start to finish!

N. W.

My first experience of buying a car from this dealership but it definitely won’t be my last - I have been so impressed with Tom who guided us through the process and was completely focussed on making sure it was a great experience from the initial contact right the way through to the really special handover of the car today - nothing was too much trouble, he was always on-hand to answer our questions and we never felt rushed. Thank you Tom for making this a stress-free, really enjoyable process - exactly what buying a new car should be.

j. p.

I dealt with Kelvin Nkonda when buying my used Smart. He was very knowledgeable, patient, efficient and helpful. I've been going to Mercedes in Nottingham for a few years now and I'm always happy to return.

B. H.

Great service by Harriet Smith and a great car - thank you very much for the time and effort you put in to making this a lovely experience

T. H.

Quality service from Matt in sales. Did an absolutely brilliant job looking after me during my purchase. I felt very comfortable and in safe hands and would certainly be buying from this retailer and Matt again. A fantastic job done.

C. P.

Recently bought a car from Mercedes in Nottingham, i am really happy with the level of service provided. Lauren the sales woman was really really helpful and full of enthusiasm with lots of knowledge on the car i bought. Lauren always helped me and catered towards my needs from the initial conversation on the phone right the way through til I drove the car away. Really really impressed!! Thanks Christos

s. m.

I have bought a car from Mercedes Nottingham. I dealt with Nathan Moffat and I have to say, he was absolutely amazing to deal with. He explained everything to me very well and went out of his way with pretty much everything to include the best specifically for myself which I am immensely thankful for. I went to BMW, Range Rover and Audi as well to compare and contrast but Mercedes were clearly the best in every aspect from car searching, service deals and customer care. Thank you Mercedes Nottingham and Nathan!

D. N.

Shahzad Majeed is very helpful, I could buy my ideal car.

R. B.

We just bought our new car from Mercedes at Nottingham, Shabir was our salesmen and I must say he went the extra mile to ensure the car was perfect for us, I highly recommended this guy if your purchasing from this dealership top service received from start to finish. Thank you very much again 👍

R. K.

Great service from entering the showroom. Greeted and treated well. Test drove the car with ease. Completed deal. Had car in stock. Philip from sales was great. We picked up car today and overall communication from phil was great throughout. Thanks phil.. also anyone looking to buy a mercedes I would highly recommend you speak to Phil and If you find any savings from carwow or any others.. please see and speak to phil and go to this showroom.

L. M.

Fantastic buying experience from start to finish! Matt is a credit to the dealership and handled all queries professionally and promptly whilst accommodating some quite specific requirements. Kept in touch throughout the whole process giving me complete confidence. Would absolutely recommend Inchcape Nottingham and won’t hesitate to use them again in future!

G. B.

Outstanding Service! I would like to thank to Josh Stone of Mercedes-Benz Nottingham for such an amazing car buying experience! He did a fantastic job! He was very professional and knowledgeable. The whole process was very smooth and quick! Excellent customer service, always willing to go the extra mile. Very pleasant experience. I will recommend Josh to anyone i know wanting to buy a car. I love my new A-class. I will be back! I look forward to doing more business in the future. Gav Bancroft

J. C.

Excellent service from Devin Rogers and Ian Dring during the initial purchase of a new C Class and when collecting the car on the 1 Sept. I changed the car specification after the initial agreement and they were fantastic at adapting to the additional requirements with absolutely no fuss whatsoever. There were a few small delays with getting answers from the dealership before the car was ready for collection but these were not major issues and were quickly resolved. I have to say that when I did mention the communication delays the dealership were exceptional with how they handled my comments...certainly putting in that extra mile to ensure I was completely satisfied with the outcome and to me that is the sign of excellent customer service. I would not hesitate to purchase another car from this dealership in the future.

P. C.

Fantastic customer service while you wait area.

S. W.

Wonderful team at Nottingham, particularly Yolanda in the Service & Repair teams. Really informative, tried their best to achieve the best invoice cost for the repair, and were quick and effective. Will happily deal with Mercedes of Nottingham again in the future.

S. G.

Kelvin was my dealer executive Superb service Well laid Easy collection Very impressed

O. C.

Harriet was fabulous and found me the perfect new car! So friendly and patient throughout the whole process and always contactable for when I had many questions. Brilliant service, thank you!

D. M.

Had a great experience at Mercedes Nottingham. I was travelling from Ireland to collect the car and Laurence met and collected me. The purchase process was quick and professional. Delighted with the car and was exactly, if not better, than described. Could not fault Laurence or his team. Thanks for the great experience. David

L. H.

I had the best experience with Harriet at Mercedes-Benz Nottingham. Every question/querry I had she got back to me straight away. Everything was so quick and easy! Couldn't recommend enough!

l. t.

GREAT SERVICE ALL ROUND, ESPECIALLY FROM HARRIET SMITH AND MATT BARNES . THANK YOU XXX

c. w. h.

Purchased my used approved c class from this branch yesterday and I must say I have been smiling from start to finish due to the friendly professionalism of all team members I encountered. I have to travel further than a local Mercedes branch which treated me poorly, however I can honestly state this branch has put trust back into Mercedes I will buy again if the right vehicle is in stock from here. James thank you for your assistance and picking me up from the train station, you made the process stress free and buying with confidence. 5*+++ I never write reviews.

J. A.

Excellent service, have been bringing my car here for five years now. The last couple of years yolanta has been overseeing the service of my car. Yolanta is very efficient in the servicing team, very willing and helpful. Sometimes the personal touch means so much. My car is always ready on time, been cleaned and I receive a video of what is right and what is wrong. I'm never forced into spending money... and always feel I have been treated well. Will continue to bring my car here for a while yet.

J. M. W.

We purchased our used approved A Class from this branch on Monday with collection on Friday. From start to finish the service was excellent, our Sales Contact Harriet Smith was lovely, Friendly, Professional and such a delight to deal with, she made the experience for us. It was like you had known her for years. Harriet went above and beyond to ensure everything went smoothly for us, 100% she answered all our questions, and we walked away happy, not sure she had come across anyone like us before though. Ha ha. I would highly recommend Harriet to anyone looking to buy from this dealership. Thanks The Jeffs.

a. a.

we have just bought a car from Mercedes Benz in Nottingham. Harriet was the member of staff we dealt with. She was absolutely amazing. She took time to explain everything to us in detail, listened to us, answered all our questions (which were numerous) patiently and looked after us incredibly well. I have thoroughly enjoyed dealing with Mercedes Nottingham and in particular Harriet and will definitely be recommending them to my family and friends.

S. S.

did not visit your dealership, you came for my car which was excellent

P. C.

Harriet was absolutely excellent from beginning to end. I've now had the car around 2 weeks & have no issues. Harriet also arranged the delivery from Nottingham to London without any issues. Great service. Would highly recommend. Thanks again, Paul.

R. S.

Jess and the service team were very good. Vehicle was serviced, hoovered, washed and inspected. I was called and told about rear tyres needing replacement. I was also sent a link to a video which showed state of vehicle in particular highlighting the issue with the rear tyre.

J. R.

Home visit for recall on time efficient and professional.

S. A.

Very professional experience, members of staff all very helpful and courteous.

U. D.

My whole experience with Mercedes Nottingham has been delightful. Phillip Litchfield has the upmost professionalisms as a part of the sales team. He surpassed my expectations with his attention to details in acquiring a car suitable to my needs. Despite this pandemic which caused delays he maintained regular contact to update me in all the stages of the order. Handover, was a smooth transition in which he followed strict COVID guidelines which made me feel safe and secure. Outstanding and impeccable service received that I would highly recommend..

K. D.

Matt at Mercedes is an absolute legend. I was constantly asking him questions on WhatsApp and he replied with all the answers. Helped me pick my perfect car and was very understanding. I would 100% recommend asking for Matt in Nottingham 👍

d.

I collected my Used Approved car on Tuesday and the service from start to finish was second to none. I was looked after by John, who was extremely knowledgeable of the product and also provided a great sales service. He even rearranged his planned day to accommodate an early collection to avoid bad whether conditions. I recommend to all.

D. C.

Overall Average/Good. Rated 3 stars. However, not perfect. After collection my car had issues. Now having to book into local dealership to correct these. Car not up to Mercedes Used standards. Car needs mechanical repairs, really disappointing :-( Also, just had to purchase new floor mats as ones supplied were non-geniune, really poor quality, didn't even fit, and I did mention my desire for proper mats on the car. Was told that Mercedes only allow £15 of fuel on a used car, thought that was rather poor. Having spent over £100,000+ with Mercedes over the last 10 years, I feel rather un-valued as a customer. Is Mercedes slipping in terms of customer service?

B. C.

Review courtesy of James Scargill. Jules was the sales person who looked after me and from start to finish provided an excellent service. I had been in the market for a new car for a number of weeks and had been through countless negotiations - Jules was the most open and pragmatic of them all, which played a big part in ultimately securing my business. Jules also took the time to personally deliver the car to my home address, which completed what was a great customer experience. Thanks Jules!

S. T. D. C. C.

Picked up a used Smart Car from here and i had no issues at all. Jason in sales did everything pefectly including returning calls & emails promptly which is a refreshing change these days! Also at no point was any pressure applied to buy extras, they were offered but my answer was listened too. I would happily return here in the future 👍

P. D.

Had our c classs mot’d & tyres replaced yesterday. As usual brilliant service for the team & felt very safe in these unusual times. Our service manager Emily was brilliant as ever. Never met such an dedication young lady.... no praise is high enough. Always very professional, keeps you updated. A real asset to the company Many thanks for your service Helen & Paul.

P. M.

Excellent service! Very friendly and polite. Looked after us very well and took the time and had the patience to find the right vehicle for me. Everything was explained well and it seem like nothing was to much for them to do. Would highly recommend. Thanks Harriet.

S. J.

I have always found everyone at Nottingham to be courteous, helpful & knowledgeable. On this last visit (when I bought yet another new car) I found that Matt Barnes exceeded above and beyond. He just couldn't do enough for me at the point of sale and afterwards. He deserves a pat on the back from the manager. 'Well done Matt'.

H. B.

Brilliant service even after car purchase. Harriet looked after me throughout the whole process of part exchange/buying my smart car, I was dubious about using a well down car dealer as I thought they would be over priced and arrogant, however, I was pleasantly surprised. Of course I was offered deals and finance options and encouraged in this direction, however I was never pushed into signing up to anything. Harriet's approach was just right in not doing the '''hard sell" which can put people off but understanding the individual customer. Even weeks after the purchase I received a call asking if the car was running ok and an offer to remove some scratches that were noticed at time of purchase (which i had not noticed) at no charge at all. I will definitely be using this company for all my future car purchases

T. M.

Great service. Friendly staff.Good location.I would recommend them for all matters to do with Mercades Benz.Sales Service and spares Dr Tony Morozak

D. S. (.

What a fantastic service we were provided with from Lawrence. He made as feel as if we had been purchasing a brand new vehicle. From start to finish he made sure we knew exactly what we were buying and the whole experience has left us with no doubt that we would return.

j.

Bought a Mercedes A Class from here and it is fair to say that my experience was of finest quality. The staff was extremely helpful. Especially Pete, the salesman who sold me the amazing car. He made it his priority to make sure I was a very satisfied customer, even though he was always rushed off his feet. There was one minor issue with the vehicle which he rectified straight away no questions asked. We love the car and we couldn’t have asked for better service. 5 STAR.

J. M.

Very straightforward process, as a serious buyer, I was very keen to deal with a selling function who were equally straightforward. Whole deal was done in less than 5 minutes. Peter Ward was very pleasant and addressed a couple of questions for me promptly and thoroughly. Excellent experience overall, and of course the deal was very satisfactory

e. g.

General experience was good (as usual) and happy they followed strict COVID guidelines, from entry to collection of my car the following day. Took longer than expected as the wrong tyres had been sent even though they had been ordered a couple of weeks prior. Daniel (I think)did manage to find some - but he had to drive to collect. Only reason I didn't give 5 * was because the invoice wasn't clearly explained on collection and was more than I was ecpecting. When I tried to work out the breakdown of costs myself, it is not clear at all...I think I was told some work would be carried out FOC (because of the tyre issue) but I think I've been charged. However I cannot be sure as not sure how the costs are all worked out. very confusing.

S. V.

A pleasant and professional experience of buying a car here. The salesman I dealt with, Jim, was amiable and made me feel assured during the sales process including the test drive and going through the paperwork. Enjoying the car so far :-)

f. w.

I did business at Mercedes Nottingham and had a very smooth transaction. My sales rep Harriet was pleasant to deal with and professional in her manner with no sales or pressure tactics. She was thorough during the whole process and made it a hassle free experience.

C. M.

Collected my approved used car on Saturday, John who I dealt with was very informative, friendly and answered everything I asked him. Not pressured into to buying and aftercare service is brilliant. Would recommend speaking to him if your looking to buy a new car.

K. K.

When first walking in to the showroom, all staff were very friendly and welcoming. We found the whole experience very relaxing. The sales executive who dealt with our enquiries was a very nice man, very patient and explained everything fully , which clearly made our decision a lot easier. We are extremely delighted with our New Car, and would recommend Nottingham Mercedes-Benz .

W. B.

I have used this dealership since buying my Mercedes from another less local dealer 8 years ago. Service has been consistently good. I was given a discount on my MOT today without prompting and charged very fairly for new wiper blades (which was all I needed on my near 11 year old Mercedes). I will keep coming back as the value for money I get while maintaining a full MB service history is really very good.

T. D.

I’ve had BMW and Audi cars and this is my first Merc experience and I’ve got to say they’ve set themselves apart. I met Peter Ward who was friendly and knowledgeable and keen to help. The car was washed after being in with them today (sadly Sytner didn’t wash the outside of the BMW as said it was COVID related??). The whole process was seamless with no long waits. Nice one Inchcape, let’s hope there’s more Peter Wards working for you.

M. S.

I recently bought a car here and I had a very good experience. I was helped by Marcin who answered all my questions and followed-up any queries afterwards. He also went out of his way to get me a number of quotes so that I could choose the option best suited to me.

J. L.

Before I purchased my most recent car I spoke with many different dealerships both Mercedes and other manufacturers but what made the difference was Harriet. I initially spoke with Harriet a good few months before making a purchase and unlike many other dealerships I spoke with I didn’t feel like I was being sold to, which is something that I hate being in sales myself. I wanted an interaction like those that I provide myself where I work in partnership with my customers and that is exactly what I experienced by working with Harriet. As for the dealership everyone I have spoken to to date has been friendly and professional making me feel at ease which is an important part of the buying experience. Overall, forget the other dealerships within Inchcape and pick up the phone to Harriet!

m. b.

Yesterday (8/3/18) I dropped my a-class off for its first year service as I walked into the dealership i was very welcomed by the team, I was pointed in the right direction and swiftly delt with. The service advisor understood and listened to what I wanted doing on my car, we agreed an appropriate time for me to collect the car and that I would be notified once the car had been completed. I couldn’t of asked for a better service. Thank you Mercedes Nottingham

I. S.

I stopped using Nottingham Mercedes several years ago due to poor service, what a change the service from them this time was excellent, the person we dealt with Thomas Hale could not have been more helpful and knowledgeable on Mercedes products, my faith and trust in Nottingham Mercedes has been restored

N. Z.

Just bought a beautiful SLC convertible from Mercedes Nottingham. Harriet Smith did the sales and I'm really grateful to her for getting the deal through. I've never bought a car from a main dealer before and it was a great experience, really quick and within a few hours I am driving my fab new car! LOVE IT! Thank you to a great team.

R. M.

Great place, very helpful staff. Harriet who sold me car gave extremely great service; very informative and thorough, made the whole process very easy and comfortable. Her business manager too was also very reliable and helpful. Just want to say Thank you for helping me drive away my dream car xxx

M. R.

Fantastic place to deal with. Especially Harriet Smith in Sales. Thinking about buying a new car speak to these. No hassle straight forward. Car delivered Covid free and on time

J. R.

My service was booked quickly with Yolanta and was informed that Adam would be looking after me on the day which he did. I had mentioned some issues with my phone connection with Yolanta and Adam knew all about it on my arrival but took his time to fully understand the problem so he could pass it onto the mechanic everything was sorted on the day and i was advised on a couple of points which i have dealt with because of the advisory. Excellent professional service from Yolanta and Adam.

P. D.

Bought the car remote working with Harriet, really helpful and really easy. Car stunning

J. L.

Good communication from the start and was allowed to reserve the car for over a week. Marcin the salesman was very helpful throughout the process. Some issues with the paperwork being incorrect several times however Marcin got it sorted in the end. I was given wrong details about the coat of tax by another salesman which nearly stopped the deal however again Marcin sorted it. Collection was smooth apart from valet was of a poor standard. Overall very please with the car it is excellent Thank you

M. R.

100% would recommend Robert. He was amazing! I had a bad experience with Mercedes Coventry and Robert ensured everything was done smoothly and stayed in contact with everything!

G. D.

I was promptly dealt with, I was on a tight timescale and needed my vehicle back promptly, they duly obliged and cleaned the vehicle too, usual excellent service.

W. M.

I have bought a car from Mercedes Nottingham few weeks ago. Katie was my sales rep and she was brilliant through out the sales process. She answered all my questions patiently and at no point pressurised me to buy from them. There were a couple of issues with the car which were resolved with the help of Katie promptly.

S. H.

Great service and business. If you’re considering a Mercedes then ask for Harriet. She’s very professional, reliable and honest. From the initial sales enquiry through to delivery and after sales support Harriet has been extremely professional and the dealership kept all of its promises. Thank you.

A. T.

Picked up my new car from Mercedes Nottingham,I can’t express how amazing the service was,Harriet looked after the part exchange and purchase of the new car,she made sure we got the best part exchange deal,she kept us well informed constantly throughout the transaction,always happy to deal will anything we needed to know in a very professional friendly way,more than a 5 star service,I can certainly recommend Mercedes Nottingham if your looking for a Mercedes,thank you Harriet.

s. s.

Thanks to Dyisek - amazingly helpful . I have been calling all around London Mercedes dealerships trades parts dept . and got no help. can't even get through on the phone He answered my question and helped . great service

c. b.

Had a fantastic experience at MB Nottingham. Harriet found us our perfect car and made it very easy in these challenging times. Thanks

J. “. G.

My husband and I have just bought a new car from Inchcape Mercedes Nottingham. The service, care and attention we received was exceptional. Laurence and Nathan were incredibly patient with us, we were never rushed or pressured and the whole experience was very good. Laurence and Nathan are a great team but all the staff were friendly and the service from start to finish has been very professional.

D. D.

I wanted a Mercedes A - class, and Shaz was exceptional in his thorough knowledge, superb handling of the car sale and ultra professional attitude. I would instantly recommend any potential customer to use him.

B. S.

Harriet Smith my salesperson was extremely helpful and knowledgeable. Harriet was honest and very relaxing to deal with. No pressure when I was browsing the cars, all in all, a very pleasant experience. The various buying options were explained clearly and in detail and I knew exactly the best way to buy the car to suit my circumstances. I would certainly recommend her in particular, and Inchcape in general.

H. E.

My first experience of booking in my plug in hybrid car for a new car key to be coded with the car, and wanted a few other bits and pieces to be looked at .From the first phone call i was made to feel very welcome and was pleased with the service i recieved. On the day of taking the car to Nottingham i found the service excellent, nothing was any trouble and i was very surprised to be offered a health check of the car to check things over. I was even asked if i would like the car cleaned and valeted, i declined as i had recently cleaned the car. Everything went to time and i recieved a phone call ahead of collection to be informed everything was fine with the health check. I recieved first class service and would recommend to anyone thinking of booking their Mercedes in at this centre. Only gave 4 starts out of 5 due to the centre wasn't able to code my key to the car, i now have to take it to Leicester. happy overall though Thank you great first experience

H. K.

I dealt with Jason Bacon (Used Car Sales Executive). I believe Jason provided a 5 star experience for me. he provided adequate advice, and followed up with me via phone after sale too. All round I recommend Mercedes cars to anyone from this dealership based on my experience.

M. G.

Called into the showroom to look at A class and GLA class, spoke with Tom Hale who was brilliant. Three weeks later I'm driving around in my brand new GLA AMG series edition plus, absolutely love the car and can't fault the service that I received.

J. D.

Pete Ward at Smart (Mercedes) of Nottingham was phenomenal to deal with - probably one of the best and believe me, I've bought a fair few cars in my time! He was extremely courteous, friendly and went above and beyond to secure my business. Do not hesitate, give him an opportunity to secure your business; you won't be disappointed. UPDATE: Whilst the above still stands and whilst Peter Ward was brilliant as mentioned, I have since been incredibly let down with regards to the amount of time if has taken Smart of Nottingham to process my refund of many thousands of pounds. Unfortunately, it took 11 days for them to refund my money and I had to constantly chase them for a resolution. This is a pity as in my opinion, if the dealer won't let you take your new car until the finance funds have cleared with them, the same should apply with any part-exchange refund due to the customer.

J. T.

I dealt with Harriet Smith who provided a first rate service. She was very knowledgeable about the vehicle, dealt with me in an extremely open and frank manner, and made sure that even the small details were right. I would highly recommend Harriet to anyone looking to buy from this dealership.

K.

Missleding information about collecting car. Leady picking keys didn't have our appointment and as well she was not informed about possibility of delivery car after service and was trying convince us its not possible and eventually it was.

R. J.

I Recently picked up my approved used car last week at Mercedes Benz Nottingham which was my first time going to main dealership and I must say I was very happy with the service, I dealt with Laurence and he looked after me very well he was friendly and answered all questions I had for him. The main reason why I am leaving this review is because of the after sales experience I've had. He has contacted me to make sure everything with the car is ok and made sure I was satisfied, when I got home I found out the car was missing a part,keyless go function which he ordered in to the garage and posted the item down to my address in London Thanks again Laurence for the service and your help I'll be back :)

P. H.

Tom was very honest and helpful when it came to diagnosing two intermittent issues with my vehicle, and Dan the technician who I went on a road test with was also very helpful and knowledgable. Ultimately one issue remains, but I agreed it was best to leave and see if the problem continues or gets worse rather than a potentially costly investigation.

L. A.

What a breath of fresh air! After having been to many dealers over the last few weeks, whilst deciding what car to replace my Mercedes GLC350 with, I came across Harriet (sales consultant) & subsequently Tim (Business Manager) at Nottingham Inchcape Mercedes. Nothing was too much trouble at all, from the time I stepped into the dealership to discuss what car to have, the two test drives I had in one day, discussing my part exchange and then the advice of the finance options available. It was such a pleasant and refreshing 'Non Sales person' approach from Harriet and I still cannot believe how I felt like I was Harriet's only customer! THANK YOU VERY MUCH. It's been an absolute pleasure to have dealt with you and as you are my local dealership, as well as having looked after my friend, brother and niece recently, you will be on top of my list not only to buy from again, but for recommending you to my friends and family.

K. A.

My purchase of a new vehicle from Mercedes Nottingham was all done with ease electronically & collection was dealt with full covid guidance, yet still able to make it feel like a personal experience to the point of driving away in my new a250e

S. S.

Overall good experience. Car is superb and Harriet's pre and post sales interaction was very good. She even picked me up from the train station. Only negatives were on test drive we had to wait a while for the BD to show and on picking up the car had to wait as valet hadn't been done. Would recommend however.

P. J.

The cars are presented brilliantly! So easy to access and have good look round them ! No one bothers you ! If you need help ...help is at hand !! The lounge is lovely cosy clean and warm !! The coffee and tea facility is plentiful ...All round nice place to visit

M. W.

Excellent service when buying a used plug in hybrid Mercedes. Lawrence travelled to local dealer on the same day to collect the car. Personal service and helpful tips delivered in relaxed but informed manner. Would definitely recommend.

A. C.

Recently purchased an S Class and it was very nice to not have a pushy salesman. Jim Battrick was very good, and created a very relaxing environment. Delighted with the deal and the car is superb. This is the second vehicle my company has purchased from here in the space of 12 months and we will certainly see Jim again for the next one.

K. G.

I have had Mercedes before but this tome my experience can not be put in words the gentleman whom I dealt with was courteous caring polite attentive meticulous and certainly did nothing let me worry about anything gold medal to him

J. B.

If you go to Mercedes Benz Nottingham I’d suggest to go through Harriet. She was brilliant in every way and catered to all my needs. I had to travel a few hours to get to Nottingham and she kept me updated also organised to get my car delivered as it’s a few hours away. She made everything easy and was a pleasure to talk to. Thank you Harriet, was a massive help.

J. B.

The best part was Emily's communication and sorting everything in a timely fashion. Inchcape's customer service is very good. It is a shame that modern Mercedes cars don't live up to the legendary Mercedes reputation of quality. To be fair other brands are not much better either.

h. t.

recently bought a Mercedes E300 through the dealership, Shabir was extemely helpful and assisted me by doing a personalised video of the car, whole process was faultless from start to finish, would highly recommend both him and the dealership!

R. B.

Where can I start!! Excellent service from the man himself Shaz!! He’s gone above & beyond for me and made a customer for life. I appreciate everything Shaz has done. Couldn’t have asked for a better salesmen. 10/10 from you mate.

P. W.

Great customer service from Matt Barnes. I was kept informed throughout the whole process. Very professional. I can thoroughly recommend purchasing a car using Matt's services.

J. S.

Robert Bryan in used car sales is fantastic! he listened to what i wanted and went to work to find it for the best possible price. Superb! I will recommend anyone to go see him for a the best deal on a Mercedes.

L. E.

I have just purchased my A Class from here with the help of Roger Ball, Roger was brilliant from the minute we walked into Mercedes and made sure i had everything i needed and ensured that i was purchasing the best car on the best plan to suit my budget. Highly Recommended! I have had my car for 5 days now and love it!

K. H.

I recently bought a used Mercedes the sales rep was Harriet very professional and knowledgeable at all times answered every question I asked and went the extra mile to help me nothing was to much trouble kept me informed and made me feel totally relaxed .If anyone is looking for a car I would definitely recommend HARRIET AND THIS DEALER thank you so much Harriet for everything I know where to come for my next one it’s very much appreciated for all your help Thank you Keith

B.

I could have given 4 star's but there is the issue of parking! I understand that space is always an issue with a busy business, but why is there not allocated service bay only parking. Not completely sure if I understood correctly but when I booked my service online, it indicated that I would have a given parking space!? The other little thing with my online booking was I was informed that someone from Mercedes Nottingham would contact me closer to my date to confirm arrangements but I had to check with the service department the same day to make sure my car was actually booked in!!

C. A.

This is my first time buying a car from UK. Kelvin Nkonda was doing everything for me he make me feel like i was there by answering all my question sending me videos and be very patience with me. Car was in amazing condition. We have an amazing communication and i trully believe i make a new friend in Nottingham, very professional and helpful! if you will be there ask for Kelvin and you will not regret it!

C. R.

I always have a great experience at Mercades Nottingham. Having purchased a few vehicles from this dealership I have found they go above and beyond. All departments are both friendly and professional and from what I have seen have great relationships with their customers. Laurence bullock has continued with the great service since collecting my new car . Would highly recommend.

L. T.

Staff member Philip Litchfield was very professional. He found the car we wanted within a excellent time scale even in these precedented times. Couldn’t of asked for more. Brilliant service

C. W.

Just wanted to say a massive Thankyou to Marcin in the used car sales department, me and jake are so thrilled with our car! He is so professional and we will definitely only be dealing with him in the future. Thankyou Marcin for your help with our new car you have been extremely helpful in all areas! :)

A. R.

Recently bought an E class estate from Jim at Mercedes Nottingham. Jim answered all queries promptly and organised a swift delivery after the sale was made. The car was as promised with a couple of minor things we’d spotted on the test drive having been taken care off. Overall, buying the car was a straight forward, hassle free process. No pressure to buy extras, although they were offered and explained. Only had the car a day or so but so far am very pleased with it....

R.

Getting your car serviced with great Service! Thanks Tom! always get the best experience when using Nottingham MB. will be going down to see Bilal in sales department soon for the exceptional service he offers in the Sales Department, looking forward to see you guys soon!

C. P.

I initially enquired about a car at Mercedes Inchcape Nottingham via Autotrader. I heard promptly from Harriet Smith at Inchcape, who then managed our requirements throughout the whole process. Harriet has been fantastic! Friendly, informative and professional. She provided an impeccable service and was always so reliable and quick to respond to questions about the vehicle we had our eyes on. Her knowledge of the car, the process, the on line video provided at the outset through to explaining the additional products and the handover process yesterday. We’re delighted with our choice and would personally recommend Harriet if you’d like to ensure a smooth, efficient and enjoyable experience!

S. G.

Received absolutely fantastic service from Laurence Bullock at Mercedes Benz Nottingham - I visited the showroom with a specific specification of car I wanted ( I was a nightmare) Laurence had the patience of a saint. After a few weeks of searching he came up trumps and got the car I wanted. I couldn't have been more pleased. I would definitely recommend Mercedes Benz Nottingham and especially Laurence to family and friends for 100% customer service on every level.

H. M.

I recently bought a Mercedes A Class from Mercedes Nottingham. The car is a quality vehicle and a pleasure to drive. However, the transaction was made so much easier by a knowledgeable and very helpful salesman (Jules). Highly recommended.

J. J.

We recently acquired a GLC. The representative was Harriet Smith. We found Harriet to be very professional and competent and there were no hiccups or delays. Also her after service care was exceptional. We would have no hesitation in recommending her to others interested in acquiring a Mercedes. Ian Williams

P. E.

Very good service. Was met by Adam who explained everything to me. Was kept informed throughout work completed within stated time frame

E. S.

Lovely service and very thorough. You get your money's worth. I was also given a replacement car while my car was being sorted.😊😊

S. N.

Lovely showroom with friendly staff. Good selection of vehicles for sale. Excellent level of service from the sales representative ( Shahzad Majeed ) in terms :- Mannerism Friendliness Felt personal level of service Non pushy salesmanship Good product knowledge Keep it up.

P. M.

Picked up my new Mercedes today! Shaz couldn't have been more helpful and updated me throughout the whole process, from placing my order to recieving my car. He truly made the experience of buying a mercedes a pleasure. I am very happy with my car and reccomend speaking to Shaz if you are looking to purchase a Mercedes.

K. P.

Great communication with Matt before visiting, car was prepared and ready to go once we got there. Overall extremely positive experience.

C. W.

Brilliant Service from start to finish! Thank you Matt

F. J.

Highly recommended 👌 Mark went through everything and was so efficient and made it so smooth. Explained everything so simply. 10 out 10 for his attitude and dedication 👏. Thank you Mercedes

S. W.

A man named phil Litchfield dealt with me at the show room; Mercedes-Benz and smart of Nottingham. I couldn't of asked for better service. I went in there unsure of what I wanted. Im now proud to say I have a Mercedes A200 sport saloon, and im very happy with my choice, best car iv drive yet. Phil took his time to go through each individual car, making it alot easier to decide. I really appreciate his patience and time as I'm a very indecisive person, Couldn't of asked for a quick and easier handover. 5*

D. B.

This week we have purchased a used smart forfour from the Mercedes garage. Our saleswoman Leonni was so helpful in understanding what we wanted and also didn't hard sell to make us uncomfortable. We were impressed about all the details about the car given to us, and also that Leonni ensured she followed up our requests of buffing out a small scratch. We are really pleased with the car- thank you.

R. W.

Fantastic process from start to finish when purchasing my Wife's new car. Everything dealt with efficiently in the professional manner you would expect from buying a Mercedes-Benz. Vernon couldn't have been more helpful had he tried and to top it off he even delivered the car to my home address! Keep up the good work Vernon. Ravinder.

c.

Probably one of the best car buying experiences I've had! (and I've bought a lot of cars over the years). Loads of choice and the sales team (Lawrence looked after me) walked me through each of the models to find me the right one. Spent all afternoon with them and enjoyed every minute! Thank you :)

M. P.

Thank You to the team at Mercedes Benz Nottingham, especially Phillip Litchfield, who has pulled out all the stops to ensure my journey upon receiving my vehicle has been smooth and informative. The service I have received even after picking up my vehicle has been outstanding, I couldn't have asked for more. Mercedes are very lucky to have such a valuable team member, who makes the customer feel very comfortable and not seen as just a "sale". Phils' services has been second to none in every aspect. I look forward to doing business with Mercedes Benz Nottingham in the future and would recommend them to anyone. Including those who work behind the scenes in the valeting team, who performed an in depth job on the car and spared no efforts. I am unsure of who the team member was that did this for me, but extra special recognition to him for carrying out such an amazing job. So Thank You once again, Mariah Parker.

N. E.

Five star service all the way. My first Mercedes A35 AMG cracking car love it but more importantly the service I got is second to none. Cannot recommend Lauren Snarey enough. A very impressive young sales lady answered every technical question asked not once did she say not sure will have to check on that for you etc. Even the test drive she was very accomodating to make sure I was entirely happy with the car before making my purchase no pressure what so ever. Thank you so much Lauren for making my purchase such an easy and pleasant first experience with Mercedes. Look forward to dealing with you again.

T. C.

Quick to get through to the correct department.. Harriet Smith in sales was very precise and helpful without being pushy. Following the test drive she explained the purchasing options over a coffee and we went ahead. Very very pleased with the C43 AMG. Thank you

L. M.

Excellent service from Phil at Mercedes Nottingham who made sure my new car purchase went as smooth as possible. Would defiantly recommend Phil and the team to anyone who wants to have the Mercedes experience. Thanks for the quality care and class from one very happy lady 😁

S. H.

Extremely helpful staff, happy to buy my new car from there. Would definitely go back, staff very polite and cannot do enough for you, purchased a second hand car and no issues.

B. M.

Upon my first visit to Mercedes Nottingham, I was greeted by a pleasant young lady on the front desk who informed me that someone would see me shrotly. I was then greeted by Pete, who is a used car salesman. I knew what car I wanted to look at and we had a chat on the way. I quickly established that Pete was an approachable, polite and genuine guy. We exchanged details and arranged a test drive. Pete was very accommodating with this as my working hours are often awkward. I arrived for the test drive and was quickly greeted by Pete after a short wait at the front desk. The car was fuelled up and ready to go. The drive was awesome and Pete answered any and every question I threw at him. If there was anything he wasn’t 100% sure on, he was certain to find out before answering me. When we arrived back at the dealership, we searched for a car and eventually, after some digging around in the system, we found one that had just arrived on site. I viewed it and although I wasn’t sure on the colour at first, but the specification was spot on and it was meant to be. I put a deposit down there and then, just to mull it overnight. I soon decided that it was definitely the one I wanted. I emailed Pete and he was quick to reply to get the ball rolling to complete the purchase. Pete informed me of an issue with a tyre on the car a day or so later and he was apologetic but it delayed the process by a couple of days. Collection day. I walked in and I was early by about 25 minutes, I had a drink in the lounge and waited for my allocated time and then Pete appeared, looking professional as always with all the relevant paperwork. We had a good chat and was offered all the extra cover and protections offered by Mercedes, during this time, Pete wasn’t pushy, although he highly recommended the products and added in his own experience using some of them, he didn’t push me into anything. We completed and went out to the car, where Pete explained all the features of the car and made sure I was comfortable before leaving the dealership. Throughout the whole process at Mercedes-Benz Nottingham, I had mainly dealt with Pete, other than the ladies on the front desk, Nathan and Adam from the service department. Pete never failed to answer a question fully and give a more than satisfactory answer. Pete was very thorough in everything he did from the details about the cost of road funding, to quadruple checking the amounts he entered for the sale to the explanation of the features on the car. I fully recommend Pete for anyone wanting to purchase an approved used Mercedes-Benz from Nottingham. An open and honest guy with a the right approach to selling cars. All the best, Ben McGeachie Mercedes-Benz E-Class Estate 2017 Owner

P. S.

My experience with purchasing a car was excellent. However, I find that getting hold of personnel is sometimes very frustrating, particularly around 4pm when invariably the calls seems to go onto hold and information is thrown at you as to what to do, but always ends with the calls being abruptly terminated, not by the operator but by the automated system - very aggravating

Y. P.

I had to Google synonyms for "outstanding", "perfect" and "superb" before writing up this review. The whole experience was something unreal, in a good way! Starting from the initial enquiry all the way to a follow-up call, spot on! Lauren is the best sale person ever and definitely deserves a payrise (I hope her bosses are reading this!) She had managed to get the car I was buying serviced, Guardx protected and ready for a pickup in just a day. Lauren also was so kind to pick me up from the train station; I was coming from Kent. Paperwork done as if she had a magic wand! Lauren the Fairy of Mercedes Nottingham, that's official. Excellent manners, top service from anyone I spoke to. I simply cannot recommend them highly enough. Thank you!!!

B. H.

Purchased a Mercedes A200 AMG from this dealership.The Salesman Laurence Bullock was fantastic and could not have been more helpful. It was almost a pleasure spending more than I originally intended but I feel I have a quality car at a good price. I would definitely recommend Laurence and Mercedes Benz Nottingham to family and friends.

k. b.

I was very happy with service at Mercedes-Benz Idealership I received when I took the car. No compalints.

P. E.

A lovely set of people to deal with . Mutual terms and conditions ironed out . They went out of there way to make sure I got the deal I wanted at a price I was happy with.

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