Reviews of Sytner Oldbury BMW. (Car Dealer) in Oldbury (West Midlands).

Sytner Oldbury BMW

999 Reviews

101 Comments

Car dealer

BMW dealer

819 Wolverhampton Rd, Birmingham, Oldbury B68 8DA, United Kingdom

Description

Information of Sytner Oldbury BMW, Car dealer in Oldbury (West Midlands)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Sytner Oldbury BMW

Popular times

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Reviews of Sytner Oldbury BMW

A. M.

I recently purchased a Porsche Macan GTS from Sytner Oldbury and had the great pleasure to be looked after by Peter Martin. Without hesitation Pete's customer service is the best I have experienced when buying a car! Honest, keeps his word and always delivers on time.

T. P.

What a fantastic experience! I found one of their used cars listed on Autotrader on a Friday night and by the following Friday I was driving my new car away! Peter Martin made the whole process easy and painless. He was always helpful with answering all of my questions and concerns, and kept me topped up with freshly made coffee. I would definitely recommend working with Peter and Sytner Oldbury anyday!

N. B.

It’s never great when you have to send your car to body shop after accident. I had to bring in my car for repair. I’ve had a great experience. I was given an appointment to bring in the car and was given a nice like for like make car inn great condition. Andy wright And Charlotte baker have been very helpful. I was usually updated in the status of repair. I got at the end which was cleaned. I’m still waiting on a part which is kn back order. Hope it’s as easy as my first experience.

J. S.

So happy with the customer service provided by Sytner, in particular Reg at their Oldbury branch! Having quite a specific car in mind, Reg has gone above and beyond helping me source the perfect car within the Sytner group. Although the car I was interested in was sold before I could pay a deposit, Reg has continued to keep me updated with any cars I may be interested in, as well as providing general advice around the car/spec I was looking for! Thank you for your continued help, it really is appreciated!

S. C.

I have just purchased a lovely BMW 335d X-Drive from Syntner Oldbury and I can honestly say this was the best experience of buying a car I have known. I have bought many cars over the years from dealers but if there was a sixth star Oldbury would get it. I was dealing with Peter Martin and from the initial conversation nothing was too much trouble and any questions I asked were dealt with immediately with 100% satisfaction. My car was available on the day specified with all the additional requirements met. A very smooth handover and Peter made sure I was completely happy before I drove off. A excellent experience from a dealership in which I would not hesitate in returning to or recommend highly to other buyers. Customers who are worried about buying from dealership need not have any reservations in using Peter and BMW Oldbury. Keep up the good work and thank you gain.

S. S.

Great dealership travelled from Durham to buy an Audi a4 Gary Matthews was very helpful as so we're other members of staff explained everything and made the whole buying experience very easy thankyou 😀 👍

R. R.

Lovely experience at sytner Oldbury, required some information about a vehicle I purchased from Sheffield. The service advisor was vet helpful to provide me with the service history. Had to show my V5 to obtain. Pleasure to deal with them. .

S. S.

Fantastic service from Luke after an initial booking mishap. Recall work completed same day, very happy with the service so far

R. M. J. M.

I had my car in for a couple of recalls and a complimentary VHC. it was okay for what it was however there were a few things i would have liked to have seen dealt with better. Firstly the welcome could have been a lot warmer. The receptionist was a tad cold and robotic which was a shame. When i was waiting for my car to be completed, she asked other people if they wanted a cuppa but ignored me. I was the only person of colour in that setting so it was a little uncomfortable. I didnt ask for the drink as felt a bit uncomfortable after this. Although im sure i wouldve been served without any issues if i had asked. Nevertheless it would have been nice if i had been asked like the others around me. I initiated the goodbye also - again a nice touch would have been thank you for visiting mr so and so. Just leaves a personable impression on someone and something ive always had at previous dealerships of this ilk i.e. Mercedes, Audi, Toyota etc Now one of the parts being replaced apparently arrived broken so i have had to rebook an appointment to have it done again, the service chap was kind enough to offer to call a taxi to take me home, however i declined as this would be additional cost on something which essentially BMW needed to correct i.e. a Recall. He also confirmed the other recall had been done and the health check completed. All very pleasant and he was very well mannered and polite i must add. Awesome, but the time taken to get the car keys after this was quite long, i was a bit agitated and after seeing this i was tended to and given paperwork and keys. Again the service individual was great but not sure what the hold up was - this wasnt explained but an apology offered. The service guy Oliver was also very helpful in obtaining some original details about my car which i was very thankful for. Thanks Oliver. Whilst i was there i also used the Parts department who were quite robotic and timid at first but they did open up as the conversation progressed and all parts were looked into with decent speed and efficiency. No bother ordering the parts and generally a decent experience. A service with a smile is the only thing left to be desired. Booked in again so will see how this goes. It would be nice if BMW offered me a courtesy car for the inconvenience of having to go in again, or atleast offer to collect and drop off the car as other dealers do. I understand the covid situation, but do feel a valet and wash is not out of the question with these kind of works and i did hear another customer having had the car valeted which kind of makes it seem as though they are trying to cut corners on their recall works. With covid in mind, they do have stringent measures in place which is good to see. However whilst i was waiting i did notice on a couple of occasions the tables were not wiped down and sanitised for the next customers. Somethings cant be helped however vigilant we are though!! All in all, an ok experience but not one that had me jumping for joy or eager to pass my pride and joy for a service. Its a shame as i was quite excited to try the BMW main dealer service being as its a premium brand and its my first BMW. I have had much better service at Mercedes Audi and Toyota unfortunately.

D. 7.

Excellent customer service and prices. This is the mean reason why other car companies can't compare with BMW.

K. V.

New Review - January 2023: Outstanding Service again from Sytner Oldbury Parts Dept! I left a great review for Sytner Oldbury parts team last year (below), but felt the need to leave another one after receiving excellent service again, from the Sytner Oldbury Parts department and Mr Matt Ayres. Mid December, I broke down one evening where the diagnosis by Recovery services was a worn water pump bearing (an original part that failed after 20 years as my car is a 2002 plate E46). So without hesitation, I contacted Matt in parts on the 19/12/22 for a quote on a new water pump and a couple of drive belts as only BMW genuine parts will do for me. Within half an hour I had a reply in my inbox with a competitive quote, so I ordered the parts and paid same day as they were required ASAP to give to my garage before the Xmas closure. I knew the parts would have been sent out via Royal Mail, so was a little apprehensive due to the strikes and delays. Matt told me to leave this to him, where next day (20/12/22), he informed me that due to my urgency, he would get the parts delivered to me the same day via their Sytner parts delivery service. And without fail, by approx. 1:00pm the parts arrived at my door all perfect. That is proper contingency planning and excellent service for you from Matt and the Sytner Oldbury team, whom I can’t thank enough. My car is fully repaired now and drives like a dream. Thanks again Matt and team. I cannot recommend you all enough, based on my positive experiences. Original Review last year: Superb customer experience from Sytner Oldbury BMW Parts Dept. - 5 Stars!! I felt that this review and praise was a must, having received not good or great but Excellent service from the Sytner Oldbury BMW Parts Dept. Being a BMW enthusiast (E30, E36 and E46 era) and a BMW UK club member, I have to insist on using only genuine BMW parts, for my E46 BMW. Since purchasing the car nearly a year and half ago as a restoration project, I have found myself coming back to Sytner Oldbury where I have been dealing with one member of the parts department – Mr Matt Ayres. I am certain that the whole team would go out of their way to help any customer, but it has mainly been Matt who has been my parts advisor. From dealing with 3 different oil leaks, Matt has been the person who has really looked after me – through sourcing quotes for parts right through to advice, due to the E46 variant differences. My recent experience has been outstanding, as Matt advised on the correct parts/fluid for my car following a recent power steering pump failure. Parts were ordered and sent out using a priority postal system/courier as my car was already at the garage for the work to be done, therefore nothing was ever any trouble for Sytner Oldbury. Incorrect parts I ordered were accepted back once the right parts had been established, especially with my despair on whether my E46 used ATF fluid or CHF-11S, as there is a bit of a debate on this on the E46 forums. Matt confirmed the correct fluid and had it sent out for next day delivery after I ordered the CHF-11S, plus sending out the correct ATF reservoir tank. Nothing was ever a bother or problem for Matt. He just provides the goods at a great price and when needed – no questions asked where he deserves recognition and kudos for his outstanding customer care and services. I therefore would not hesitate to recommend the parts department at Sytner Oldbury. In fact, I would be willing to travel to the Dealership for work to be done from where I live (Coventry), as there is quite a difference in customer care at Oldbury, compared to my local Dealership - Sytner Coventry, as I have experienced not so great service when I initially booked my car in for an airbag recall. So Oldbury is my go to branch as long as I am looked after, which I do feel with them, so a big thank you to Matt and the Sytner Oldbury team in general. Keep up the excellent work!!

c. p.

I have been in contact with Daniel Morris one of the service advisors and must say he is very knowledgeable at his job and also very pleasant on the phone, thanks for all your help mate and hope you get that pay rise 💷💷💷💷💷👊🏼

B. G.

Purchased a used car from Sytner Oldbury and from start to finish Hannah Melding was very helpful, friendly and professional. All emails were replied to quickly and all questions answered. Extremely happy with my car and the service too!

J. N.

Steve in service was fantastic. My car had an engine management light on for a leaking EGR cooler and my local dealership couldnt assess for over two weeks. Steve was able to get my car booked in and sorted within a few days and kept me fully informed through the process. Massive thank you to him and all the Sytner team for getting me safely back on the road so quickly

c. a. b.

Excellent staff, very supportive and can help you with what you need. Great selection of cars too! More photos on my instagram! - charlie bennett photography

A. J.

Brought a Skoda here with Peter Martin can’t recommend him enough he made the whole process so quick and painless

C. J.

I had the best experience ever with this dealership, with buying and selling. When buying my car from them through covid, it was so quick and easy. Put my order in March 21 for my new 21 plate on the Saturday 27th and collected it on the Wednesday 31st, so quick! When it came to selling this week (Feb 22), Alex Plant was fantastic and made the process of selling my car to them so so easy, very quick and stress free! Not like any other dealership I've dealt with in the past. Would definitely recommend anyone who is looking to sell their car for a good price with an outstanding service, to speak to Alex! Definitely wouldn’t hesitate to return 😊👍

B. R.

In December 2020 I purchased a low miles Z4 blind based on verbal and written assurances. Gary Cooper was most helpful and professional at all times with no pressure applied. What with a new MOT, service, BMW full breakdown cover and BMW warranty for 12 months the purchase came with peace of mind. This is a 3rd car for summer days out only. Had major issues getting service history updated for a service done at the dealership. Mails and other contact just ignored and had to complain to BMW UK in the end.

D. H.

At the very start, my overall experience with Sytner Oldbury BMW was quite a poor one, however not from the technicians team, because the work on my 5 Series has always been top notch. It was more down to the experience I've had with a certain Service Advisor that he didn't even bother to give me at least a single call in a whole day, to update me on the status of my vehicle. Good news is that at the moment, I've not seen him around the servicing desks, so I guess ''the powers that be'' at Sytner Oldury do pay attention to customer feedback, which is always an important aspect in any business. As a person that deals with customers as well on a daily basis, I do have quite a strong message for the management at Sytner Oldbury BMW: Mr. Reece Maynard.... he is simply out of this world when it comes to his job, an absolute gem, which he definitely neeeds to be on your radar for any promotions/payrises/etc. His dedication to the job, his energy, his level of professionalism that has shown on both occasions with me are top notch. This is how a Service Advisor should be when dealing with any BMW customer(s), so please pass on my sincere appreciation for his professionalism that he showed while dealing with me and definitely look after him, he is and should be an example for all your service team. Thank you.

K. P.

Good place, amazing coffee and friendly staff. Sam and Anthony were speaking with us about the sale and they were patient, helpful and accommodating.

F. T.

Terrible service. I am surprised to see there are any good reviews. Long answering time for them to answer the phone. 9 times out of 10 you get cut off. Usually even reception cannot get the service department to answer the phone. Yesterday even your rescue service could not get through. This has been my experience for some months now. This branch needs sorting out to put it mildly. Based on my experience at Sytner Oldbury I shall never buy a BMW again despite having been a customer for some years now So I am delighted to report that Luke the business manager has this morning stepped in big time & every aspect of my review (see above) has been investigated thoroughly & the issues either have been or are being resolved. I am deeply grateful to you Luke for everything you have done & extremely impressed by how promptly & how efficiently you have dealt with any negative aspects & moreover discussed sensitively the 'fall-out' with your staff. The good reputation of BMW has been salvaged & I will now happily remain a loyal customer! My X1 is repaired & delivered back safely to my home. The only remaining problem is that I have rather fallen in love with the BMW series 3 saloon hire car enjoyed whilst mine was off the road...Thank you Luke - all is forgiven.

K. R.

Matt was very professional and kept me updated regarding my new car.

H. S.

**UPDATE** Have increased from 1 star to 3 star based on the company follow up and rectification of the issue. - Booked a very straightforward brake fluid service for my car, the next day two different warning lights came on relating to the braking system. Upon calling the service team, I was told it would be very unlikely it was anything to do with the brake fluid service. I found this quite strange because the car is fairly new and I have had zero issues with it during my ownership. The warning light was a brake system issue, following a brake service - To me I was fairly sure it was related as this seemed logical. I had to take time off work to go back in. To their credit they offered to diagnose it for free. During my drive back, worryingly the brake pedal had an issue and wasn't braking as normal requiring a lot more pressure. As I result I was almost involved in an collision. I was disappointed when dropping the car off because no one apologised for the inconvenience. I asked to speak to the manager who also stated he didn't think it was related to the brake fluid change. He too did not offer any apology despite me telling him of my near miss on the way in. Not surprisingly for me, following their diagnostic, they confirmed the issue was related to a fault as a result of their work during the brake fluid change. Upon collecting the car, again no apology was offered, neither any offer to refund me for the inconvenience. All in all, not the customer experience I would expect from a premium brand such as BMW. Having an M car, I always use the main dealer service to ensure quality care, but clearly this is not the case at this BMW Sytner Oldbury branch. Overall a very disappointing experience due to a lack of work quality, resulting in me driving a dangerous car with brake failure. Furthermore, the lack of apology or appreciation of the inconvenience caused rounded off a very poor customer experience.

v. j.

Very friendly and professional staff.Explained all the car details and listened to what spec I was looking for.No pushy sales pitch,took time to listen.my second time buying from sytner mini. Salesman Richard sold me my previous mini and the one i brought today..Great cars,good value,great service..

m. k.

The start of my visit was not the best at all given the circumstances. However the issue was resolved quickly and promptly. Andrew the part's manager was very nice and helped me from the start. Jason the service manager very professional and courteous also and helpful too. Matt also took control of issues and situations well and was pro-active in thinking ahead in assisting. Cannot thank all three of the guys who restored my faith and went above and beyond. Highly appreciated. Thank you

s. g.

A massive thank you to Daniel Morris in the parts department. He is full of knowledge and has helped me throughly. My bmw 730d M sport has been involved in a non fault rta. The insurance company cannot value my BMW properly as they cannot find one on the current market for sale with the same spec. Daniel kindly provided me with the current spec! I am grateful that his quick and efficient service got my queries sorted! thank you

N. C.

Really impressed with Gary and his customer service, little things like dropping the car off the next day due to the fuel crisis really go the extra mile. As for BMW the work they put into the used cars and the conditions they make sure they are in is excellent.

D. D.

After my disappointing visit to Wolverhampton BMW, Oldbury BMW was a totally different experience. Excellent service from beginning to end they actually came out to inspect the issues and tried to fix it on the spot but unfortunately it couldn't be done at that time so they booked me in and completed the job at almost half the price I was quoted at Wolverhampton without the inspection. Highly recommended I'm very happy with the outcome.

T. T.

I bought a Range Rover from Peter Martin in the sytner select department and unfortunately the engine filter light came on within a month of purchase . I called Peter immediately panicking and he reassured me and told me to take it to my local Land Rover. Peter arranged everything directly with them and had my car back up and running in less than 2 days. He paid for everything. Even offered to pay on his own card and recoup it back from BMW so I had no delays. Wow!!! Amazing customer service. Thank you Peter Martin 🙏 Highly Recommended.

A. W.

Very satisfied with my experience purchasing a used car from Sytner Select. Thanks again to Peter Martin - his speedy responses to my requests and friendly customer service, meant the purchase of my first car was seamless. Would definitely recommend him and the wider Group.

A. B.

Jake gave me the best experience I’ve had since my search for the perfect car, not only was his customer service immaculate but he found a great car for me that I couldn’t say no to, he didn’t even have to do as I was going to change the type of car I was looking for but he stayed determined to help me. For that, I’m ever so grateful Jake! Seriously I’m really happy with the car Jake! If you see this, thank you so much! If you didn’t go for that extra mile for me I wouldn’t have found this car. A great asset to Sytner.

D. S.

Quickly served and comfortable waiting while she gets smoother

A. T.

Yesterday I picked up my beautiful brand new 1 series and I couldn’t have done it without the help of Stuart Allsop and Chris Cutler from Sytner in Oldbury! I had a Vauxhall Adam before and I knew I wanted something a little bigger and a bit more fancy due to just finishing uni and wanting to treat myself, I spoke to Stuart from the very beginning and he’s been nothing but helpful and making sure I got the car suitable for me and in my price range! Chris was great in explaining the finance to me and explaining my options, including showing me around the car on the day and answering all my questions! I couldn’t recommend Sytner enough, the staff are fab and I’m so so happy with my new purchase! Thank you all once again! 😁

D. P.

After my recent purchase from Sytners Oldbury I must say what an exceptionally polite and helpful young man Reece Wheeler was. Reece went above and beyond and was a mind of information answering any questions I had and passing on to me lots of information regarding the car I was purchasing. I felt completely at ease and under no pressure at all(as I have done elsewhere).Reece is an absolute credit to Sytners.

O. P.

I bought a car from BMW Oldbury a few weeks ago. Specifically Peter Martin looked after me and he couldn't do enough to make sure everything was sorted and the car was exactly how I wanted it. Overall so happy with the car and the overall service and experience. I would defiantly go back here in the future and recommend to anyone.

P. A.

I recently purchased a new BMW 420d from Sytner Oldbury. I dealt with Claire, Mark & Dan. It was a perfect experience. My new car is delightful, my part exchange was handled quickly and fairly and the service I received was just great. I took delivery of my new car within 2 days of agreeing the sale and the support I got was fab. While us girls got on with the serious car stuff, you even let my better half consume all your coffee and eat your biscuits! Strongly recommend your dealership. Pauline - March 2016.

R. P.

I must say the experience at Sytner Oldbury was excellent. We were treated extremely well and Phil Cooper did everything he possibly could to ensure that the sale went through without any hitches. I would recommend the dealership to anyone looking for a quality BMW and ask for Phil, he will certainly look after you!!

L. M.

I purchased an 09 plate BMW 5Series 3 weeks ago from auto trader and when I checked with BMW abt any recalls needed they explained there was one due in relation to the wiring In the boot. The car was booked in and I was offered a free health check by Suneel as part of their service. I was concerned due to its age that the timing chain may need replacing but the technician advised it was the tensioner and pulley not the timing chain. They sent me a video of the health check on the car and even delivered a complimentary car wash when they had finished doing the work. The service they offered for a customer with a 12 year old vehicle tells me that there high end customer service is not just for customers who can afford the higher end of the market, but also the ones who have purchased a vehicle in the second hand car market. Sytner get a huge thumbs up from and I would like to thank Suneel who advised me from start to finish what they would be doing with my car. A+ experience.

M. C.

Just bought a used car from Sytner, Oldbury. Really excellent service from start to finish. Fast, efficient, painless and friendly. Sales contact Peter Martin was extremely helpful, especially as I bought the car remotely. Could not think of anything that could have improved the experience. Much recommended!

D. s.

Looking for a particular car,spec, colour etc . Found it at sytner old bury.spoke to Hannah , and then to Peter . Both very professional and easy to talk to . Did the deal over the phone , all buttoned up with in a couple of days and took delivery of my new Porsche macan the following week . Very pleased with the service and will recommend to anyone that’s looking for a car . Nice honest professional people to do business with 10/10.

D. M.

As always I’m a delighted customer and very happy with my new car. I cannot fault BMW in anyway, the service is amazing and I’ve never had this at any other dealership. Thanking Chris Pugh and Shelly Connolly for all their help when choosing and financing the car I wanted. A big thanks to all the BMW family at Sytner Oldbury for making it such a pleasurable experience, the atmosphere is amazing. Won’t be going anywhere else but the Oldbury site in the future for another new car. See you very soon and thanks again. Sarah, Des and Family 😃

N.

Great service from start to finish. Really happy with my new car and from the service recieved from Chris Pugh. The attention to detail and helpfulness from Chris certainly made purchasing and financing my car a smooth change over from my old car. Couldn't fault the dealership for finding a great car for me and ensuring there staff are always providing a quality and efficient service for customers. Thanks again !

M. G.

A couple of weeks ago I purchased the cheapest 6 series on the lot. What I didn't expect was the same courtesy and experience offered to new car buyers but that's exactly what I received. The sales exec was Chris Pugh. A very likable character, honest and trustworthy from the start. Answered all my questions and requests for additional data. My only criticism was that after I made a cash offer on the car I was contacted by 2 other salesman that I hadn't spoken to or dealt with in what appeared to be a competition to win the sale. Just so you know, it was Chris that won the sale! cheers.

C. S.

Peter Martin & Hannah Melding from Sytner Select were superb. Reassuring at all times together with superb customer service. The purchase of my Porsche Cayenne has been a great experience. I will highly recommend.

A. H.

I recently purchased a used car from this dealership and I couldn't praise Tim Holmes enough for his excellent customer service. He went above and beyond to ensure my purchase was painless. I wouldn't hesitate to recommend Sytner Oldbury, and although not my local BMW dealership, I would travel here again for the outstanding service.

G.

Really excellent experience dealing with BMW Oldbury. Salesman Peter Martin was excellent and because I was a distance buyer gave me enough confidence to book a ferry from NI and travel for 8hours to get my new car. I was not disappointed. Brilliant, hassle free service!!! I hope to use again.

C. F.

I would like to thank Sytner Oldbury for my recent service/repair. Had an intermittent drive fault on my 420d, dropped off, diagnosed, part replaced under manufacturers warranty, confirmed and Picked back up within 24 hours. Easy, efficient and completely changed my thoughts on car dealerships! Thank you all involved, will certainly be returning for my next upgrade.

T. A.

Traded in my BMW 435 convertible for a nearly new BMW 630D GT. As I live 407 miles away near Aberdeen, I discussed the car a lot with the Sales Executive Richard Taylor. He was so helpful from the start & I was confident of the information he was giving me ref the car & my trade in, bearing in mind I would not see the car until after a 407 mile drive. Drove down the day before & booked into a Premier Inn only 2 miles from the garage. Duly arrived at the garage the next day & was impressed from the moment I entered the forecourt. Well presented & laid out. Saw my car straight away & it was looking absolutely fantastic. It was well presented indeed. I was even more impressed when I entered the showroom. It is so well laid out & they do their cars proud. Met Richard for the 1st time after having many a phone conversation with him. He was first class, had all the paperwork ready & gave me a detailed tour of the car. I must say that this was one of the best experiences I have had in a grage & cannot praise Sytner Oldbury enough. Richard Taylor made it an extremely enjoyable experience. As the Proclaimers say "I would walk 500 miles", well I would definitley consider driving the 407 miles to Sytner Oldbury when looking to purchase another car.

D. M.

Excellent service from Peter Martin at Sytner Oldbury BMW. Made the process of purchasing a lovely Ford Mondeo painless. He even provided hot drinks and somewhere warm to sit for me and my girlfriend whilst sorting the insurance. I wouldn’t hesitate to buy from here again.

I. H.

Just bought my new 8 series and it was a pleasure from start to finish. Simon Warr looked after me from my initial phone enquiry to picking the car up today. Everything was explained well and I got myself a hell of a car! Thanks Simon. Oh and thanks to Simon from finance too. A great experience.

P. P.

Great service and speedy with great knowledge from staff member Cameron Barnett! Keep up the great work thanks again Cameron.

A. H.

Gary was very helpful throughout the process of my purchase. Answered all my questions and ensured any issues I had were resolved as promised. Excellent service.

l. c.

A very enjoyable experience from choosing to collecting my new car. The treatment is exceptional from being welcomed at Reception, being guided through the showroom and being assisted with expert knowledge of the vehicles by the sales team. I would highly recommend Sytner Oldbury for your next car purchase.

B. N.

Went in to purchase a car. Great customer service and prices too

L. K.

All the staff we spoke to were friendly and knowledgeable . Clean, large showroom , showcasing all BMW models. We purchased a new X1 2L MSport, so pleased with it, Thankyou Dan, Chris & Simon for all your help,

A. Z.

Bought a 3 Series with a nice spec. Travelled from Scotland as cheapest with lowest miles. Staff are really helpful and professional. Car was immaculate on collection. Highly recommended dealership.

A. V.

The service received from the sales team Jim, Mark Taylor and Dan Booth has been second to none. Following my clutch going on the motor way and my car having to be recovered, they sourced and prepared a new used car for me, matching my model and colour preference, enabling me to collect my new car within 48 hours of my initial call and drive to Heathrow and catch my flight.They even recovered my old car from the garage where the recovery truck had left it for me. Thanks guys for your fantastic team work and premiere customer service.

I. M.

We brought our 2nd car from Sytner Oldbury. Very good customer service, very friend and co operative. We are very happy with the service we got from our 1 and only top sales man Tim Holmers. And the car is just what we wanted just perfect. We definitely won’t be going anywhere else for a car. We really appreciate the service we got from all the team at Sytner Oldbury. Thank you soo much and hope our next car will even be better and bigger

H. S.

Addam Sattar was a pleasure to do business with throughout the buying process, from finding the car to aftersales support. He was really welcoming and he did his best to ensure the best possible deal on our chosen car. After taking delivery, we encountered a few small problems but Addam was happy to help on the phone and he helped me book an appointment to have the issues resolved. Overall, I would recommend him to anybody looking to buy a new car.

n. r.

Stood there like a knob Monday, Tuesday and Wednesday this week to discuss changing my car but to no avail. going to try tomorrow,if no joy then they'll have an extra car added to their forecourt.

E. R.

Exceptional service as always from BMW Oldbury. Thank you to Phil and Chris in sales who went above and beyond to find me my perfect car. Couldn’t be more happier thank you so much. Would highly recommend

A. R.

I ordered some winter tyres and wheels from Park Lane on a Thursday and spoke to Matthew Ayres at Oldbury to tell him to expect them on Saturday. Early on Friday he had e-mailed me to say not only were they in but he had booked a space for me to have them fitted. This was much appreciated and he deserves a lot of credit for his help in concluding this matter.

M. H.

Paid the deposit for my car ... was VERY professional and polite. Way better than wolverhampton one by far so any enquires this is the best BMW to go. Fast and supporting staff.

N. S.

Firstly, the front of house team was very professional, warm, welcoming and a credit to BMW. I would like to thank, Dan McGillen, Simon Tonks and Chris Cutler for all their help and work in making the experience of owning a new BMW a pleasant and rewarding experience. Professional, helpful and a credit to BMW Oldbury. Shelley Connolly deserves a special individual mention. Shelley has been an absolute rock to me throughout the whole experience. From start to continues support forever, she has been professional, friendly, supportive helpful and always made it clear that her support and commitment is for life with her at BMW Oldbury. I would like to send Shelley a big hug and kiss of thanks.

S. D.

Fantastic customer service, made buying a car a pleasant experience instead of the usual harassment from pushy salesman, we got what we wanted and more fantastic car and would strongly recommend Sytner Oldbury. We dealt with sales executive Phil Cooper who made the purchase even easier for us, top man Thank you BMW

M. A.

Grace, the Trade & Interdealer Sales Administrator has been spot on with her communications. She’s quick to reply to my emails, knows what she’s doing and has been really helpful in sorting issues out. I don’t usually write reviews, however Grace does deserve to be praised and her salary raised! Honestly though, you've been a pleasure to deal with, many thanks for your help, Grace.

S. T.

Alway get excellent service from Sytner Oldbury big thank you to Duncan and Simon for all your help truly grateful. Our New X3 is amazing!!! Thank also to Adam McCreedy for his continued guidance. We have had several BMW’s now no other car comes close to the quality.

s. j.

Five star review for this Sytner Group in Oldbury thanks to Philip Cooper. We contacted Philip about buying a used BMW. Finding a completely honest used car salesman can be a bit of a challenge nowadays, but he is a credit to the profession! Would highly recommend him if you are looking for a used car.

T. W. R.

Always use this branch. We highly recommend Sunil Bhutta here. Everything is always done to perfection. We never have any worries when we come here either and will continue to return for all maintenance that we require. Thanks all.

b. K. (. K.

Good customer care and must pay a visit before you finalise your next brand of car.

D. S.

Anthony Dealey made the whole sales process of ease right from the beginning until the end. I have dealt with other dealers and sales individuals it going forward I will always return to Sytner and especially Anthony.

T. M.

Okey, they done health check and made a video of the actual Check. Very informative video. You could see everything that was under the car as if you had a session at the mechanics.properly explained what was good and what had to be done.

R. S.

Wonderful experience. Took my X1 to have advanced eye cameras fitted which was done very well and neat. They also conducted a health check with video recording. They treat you with great care.

r.

Car was due a major service I had jade one of the service representatives there and she was really helpful with a querie I had Nice to see new faces in that branch that know what they are talking about and are more helpful than the last bunch the year before Thanks to jade and the other lady that helped out next to her (didn't catch her name) Thanks for the great service 😀

A. P.

Excellent service and very friendly and professional staff

T. M.

Brilliant service. Peter and the team answered all my questions and made the process quick and hassel free. Peter in particular had a genuine approach which put my mind at ease. Thank you so much! I will be going back in the near future Very professional and overall made the whole process a pleasant one.

D. J.

I was very impressed with Daniel Griffiths and Simon Tonks. Both walked me through the vehicle and the finance packages ensuring I totally understood and was happy. I would recommend these guys to all my friends

D. W.

Im seeking advice - I wish to find the kerb weight for the "BMW 2 SERIES GRAN COUPE 218I SPORT 4DR", And the braked and unbraked towing capabilities. An additional costings to supply and fit atow bar to this vehicle would also help. looking for a new model. Thank you.

n. c.

Friendly staff. Had to wait a long time to be seen. But once we got service it was worth the wait. Left with the car we wanted. We were not pressured into buying anything we was not happy with.

D. O.

Lovely staff great service just one gripe. My husband was sat there sometime and was never offered a drink. It may seem petty but little things like that would make a difference

K. A.

Went into Sytner Oldbury for the first time after Birmingham was closed to use there parts department, I'm very glad to see both Ken and Ben working there, I couldn't fault them! Also a very nice dealership everybody was friendly and very helpful

D. P.

Addam and Simon couldn’t have helped more to ensure my purchase went as planned even after it was transferred from another dealer. Very impressed. Highly recommended.

M. T.

Really impressed with this dealership - especial Dan Morris in the PARTS department - gave amazing service - went above and beyond to help find a part - 5 * experience - Will use this dealership for all our BMW needs. 👍

D. K.

Fantastic service from Sytner Oldbury! Richard Taylor was great and went above and beyond to help me find my first car! Thank you so much very happy with my BMW

A. S.

Stephen Worton was very helpful, dealt with my enquiry efficiently. Very happy with the service from him.

C. B.

Building a Kitcar with the E32 M70 V12 engine with no answers to what is the vehicle reg I only have the chassis number. They went over and above to help.

N. V.

Very good service provided. Friendly and took the time to discuss policies. Matt, Stuart and Shelly were very helpful and informative . Thank you.

d. w.

Just picked up my new Range Rover from Peter Martin, great experience, all the fun of buying a new car with 0% stress, absolutely ecstatic thank you Peter 😁👍🏼

R. M.

I found Sytner Oldbury BMW to be very helpful and informative, I would recommend them at this time,it is Very early days with new car . I feel confident that they be just as helpful in the future. Ray Mccall

J. T.

I had my car booked in for a service today and I just want to say a thank you to April Lilly for the way I have been looked after and the technician that worked on my car great job all-round thnks.

D. P.

Very impressed with attention and interest shown in both car and customer alike....polite and professional. MOT completed to my satisfaction and timetable. Thank you Liz and Luke.

A. A.

Excellent communication and as always will be booking again when next service is due

R. L.

Fantastic service from Dan Thompson @ bmw Oldbury very friendly well presented really helpful no trouble when ordering our car would highly recommended

P. K.

Excellent service Salesman - Peter Martin The service Peter provided was excellent his knowledge in cars.And passion is on display. Definitely recommend all round excellent experience.

D. C.

First Class Service great Staff and u are made to feel welcome

S. L.

Outstanding service from start to finish, friendly knowledgeable sales guys, not your typical car dealer salesmen! Smooth purchase and very happy with car, thankyou

P.

Staff are polite and professional. Obviously everything is pricey.

S. O.

Exceptional service from Chris Pugh darren and myself have purchased our BMW car from Sytner Oldbury we highly recommend this team. Thank you from Sharon & Darren

D. W.

Very pleased... swapped my winter tyres for summer ones plus washed and vacuumed

M. P.

First time dealing with with synter oldbury and gotta say I was pretty impressed, April on the service department was very friendly and professional, the service video that was emailed to me was very helpful, very friendly staff, looking forward to dealing with them again

R. P.

Matt was very helpful

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