Reviews of Mercedes of Peterborough. (Car Dealer) in Peterborough (Cambridgeshire).

Mercedes of Peterborough

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325 Comments

Car dealer

Mercedes-Benz dealer

Cygnet Park, Club Way, Hampton, Peterborough PE7 8JA, United Kingdom

Description

Information of Mercedes of Peterborough, Car dealer in Peterborough (Cambridgeshire)

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Reviews of Mercedes of Peterborough

R. P.

Absolutely brilliant service from point of initial contact, to actual booking and on the day, always a warm welcome from the Reception Team (Jane in particular). The service and MOT carried in a timely, professional manner and the car was ready and washed, ready to drive away in just under 3 hours. I have always had brilliant support and service from the team as a whole, just cannot fault them over the last 10 years or so

G. J.

My service provider Micheal Shea went above and beyond to ensure I had a great experience. He made a detailed video explaining the issues wrong with my vehicle and thoroughly explained them in person as well. Moreover, after I determined I was not ready to pursue additional service work he gave me several alternatives to get my vehicle taken care of outside of Mercedes. His consideration for my needs and keen attention to detail make me more than happy to recommend him and his team assistance going forward.

S. M.

Exceptional service at every stage. Very easy booking and online check in. Automated drop off made it really quick and didn’t delay me getting to work. Special mention for Sarah who I spoke to about any work being offered - always reliable for the very best customer care! Car returned quickly and in excellent condition.

J. B.

When I got there I was told it could take 5 hours to sort my car. I had not been told that before so was potentially left a long time to kill- with no car to go anywhere! When I got back having been told the car was ready, waited about 20 minutes, without explanation, before getting sorted. Other than that, pleasant, helpful staff and a nice environment. Wasn't offered coffee while we waited though!

A. N.

Professional atmosphere, great customer care and service. I was attended to by Michael, his level of engagement to what he was doing was just excellent, Michael is such an approachable person, his customers service skills just makes you forget the steep cost of the service. Thank you Michael for the magnificent customer service, keep up with the good work.

L. C.

Took car for service and mot. Really impressed how helpful staff are. Had to take my 5 month old with me and was quite daunted by having to switch his car seat (and the other millions of bags you carry around with a baby) into the loan car, Mercedes couldn’t have been more helpful with this. They were also flexible around the time dropping off my car and picking it up. Everything was quick and the car was ready early.

i.

Very professional business at the Peterborough branch! Today on our visit, we received a warm welcome even though we were late, we were met with understanding and politeness. We also were a party of 2 adults and 3 children and due to us having been late for our appointment, would need to wait a bit longer as we missed our original appointment, we wanted to go into the Town of Peterborough to do some shopping and eat whilst we waited but had no second car and was thinking that we may need to take the bus which we have never done before and was so pleasantly surprised when we were offered a driver to take us into town and also pick us back up and bring us back to the dealership when our own car was ready!!! Omg we felt very special 😊😁 Will definitely be back to this location year after year as we never received this kind of splendid customer service before, at any other Dealership and our vehicle was properly checked and serviced in addition to being washed and cleaned which was extra cherry on top! Many, many thanks 😊 👍 1000🌟s

U. A.

Louise is an angel. If you are ever buying a car, find Mercedes Peterborough and ask for Louise. She will handle your purchase with ease. She's brilliant. She sent a car to pick me up from the train station, and took me through the whole process. Next car purchase, I am going to use Mercedes Benz dealership in Peterborough because of the level of customer service I got from Louise. I even got £25 diesel added to car on day of collection. The experience was excellent. I highly recommend. The only downside is the valet. Other than that, everything else was excellent

A. M.

Excellent service always at Peterborough Mercedes. Tea and coffee offered upon arrival, My S class went in for a service and I was kept Upto date, detailed health check video sent, engine cover which must have been broken or worn out was replaced on the house as loyalty matter more…. Overall excellent and highly recommended.

G. G.

The check in and meet & greet service were first class. My questions were answered fully & clearly. My car was returned very clean and with a video of the points raised. Thank you to all staff at Mercedes Peterborough.

G. M.

This was my first time using Peterborough Mercedes. On arrival I wasn’t sure where to go and a man on another desk (to the right of reception) kindly showed me where to go and also where the auto checkin was. On pick up the receptionist was super helpful as well. Fantastic service thank you!

G. B.

Overall a disappointing experience following my first visit to this particular dealership for a service and MOT. Whilst the checking in on the day was great, the check out was awful. Another customer and I were placed in a waiting area and ignored. When it came to pay, they had not carried out the air con service on the car, but I was offered to have it completed on the day - but would have to wait even longer.... erm no. Very poor service from a brand with a great reputation. Update - contacted by the manager who apologised and offered to sort out the missing service element with free pick up from my home.

n. k.

friendly staff fast processing of the documents to get your car❤Mercedes ❤

D. G.

Just a pleasant experience, staff were polite from the start, went above and beyond to accommodate an MOT I forgot to book when I booked the service. Felt very looked after and informed from start to finish

S. A.

Vehicle recovered back to dealership following rear right puncture on a Friday early evening. MB connect activated in car to request recovery as Sealant did not work. Vehicle made it back to the dealership before service closed. Aleks and the team very accommodating. Tire replaced by 12 pm Sat. Replacement sealant and touch up stick will be provided and delivered to home address by local technician. Cost of tyre quite pricey compared to where I’d normally go but discount was given prior to payment. Extra cost of the tire was outweighed by the politeness, professionalism and top level customer service experience. Very accommodating. Main reason for sticking with the dealership👍👍👏👏

S. G.

Car went In for a recall on the Air bag and so treated her to a service at the same time, exceptional customer service through out the whole experience from start to finish, they even cleaned the car which I wasn't expecting. Thank you , I will be a returning customer

J. N. R.

I took my car in for service and MOT and was charged £304 for two tyres Contisportcontact 5. I looked around and could have changed three tyres (£95/tyre, incl fitting and balancing) for even less money. It is just not fair

J. S.

Excellent checkin procedure On pickup I feel that the extended breakdown service could have been explained more Plus I was supposed to receive a health check video which never arrived in my email Also on the check sheet it states that I should have had a brake fuel change on the fourth service but it had a cross against this on the service documents which I checked when I got home which suggests that this was not carried out

A. B.

Great service experience as usual from Mercedes Peterborough. Alex Munteanu was super helpful with a pleasant attitude, offering an excellent customer service. Thank you Mercedes Benz Peterborough!

P. C.

Absolutely fantastic dealership with really helpful staff, especially Wayne Fisher who was extremely helpful and was constantly going the extra mile for us and an all around great individual who shows care for his customers.

V. M.

Where do I start? What a lovely, helpful, caring bunch of people these guys are at Mercedes Peterborough. Managed to fit my car in for a health check quite last minute as I was worried and completely put my mind at ease. Even the girls I have spoken to on the phone and in person on reception are so attentive. They call you straight back when promised, they are informative. Nothing is too much trouble and they actually go out of their way as they genuinely want to help you. Haven’t had a better service anywhere else. The whole atmosphere felt amazing, won’t use another dealer for work now! Thank you guys x

S. H.

Staff were exceptional as usual, given due to covid I hadn’t seen them for a year as I don’t do the miles. Call outs to Service, Dave, Head of Sales and his team Sarah and Alex Nigel, Head of Sales, who took a lot of time out yesterday to check I was well looked after

a. s.

Excellent service from start to finish.Kept fully informed by Alex and every one in this dealership I have dealt with have been very helpful. Top marks to you all for your Customer service.

E. R. -. M.

I had cause to use this dealership as I was working away and a warning sign had come up on my mercedes. I spoke with Alex Munteanu a service advisor who was incedibly helpful. The next day I left my car with the team to resolve the issue. Exceptional customer service from Alex and eveyone with whom I came into contact with at there. Thanks for taking care of me while away from home. Good job team.

P. K.

Excellent communication, car booked in promptly, great auto check in feature speeds up the drop off, all issues dealt with and friendly helpful team. Could not ask for more.

M. N.

Everything was good service from reception and they communicate with you before they carry out any work on your car giving all the details and breakdown of charges...Everything was awesome..

C. W.

Can't fault Mercedes, they always treat me right; always obliging and helpful. One of these days I will buy another Merc. (Update!) Since then I have and my first service consisted of polite, helpful and informative staff. They just got on with the job. I like that! Well done Mercedes.

G. V.

Always a pleasant experience visiting Mercedes of Peterborough warm welcoming staff make you feel welcome good selection of beverages while waiting for service to be completed can not ask for better

S. R.

Very expensive and a little sneaky. My car was in for a recall. Can't fault the system for that but then they went fishing for revenue. Brake pipe replacement over 850 quid! Er no ta.

A. T.

Happy and satisfied with Customer service and overall Service experience at Peterborough MERCEDES BENZ.

C. F.

In my opinion the BEST Mercedes dealership I have encountered, the whole place has a really friendly feel, nothing is too much bother for them and I have never had any problems with their work. Worth mentioning, I Travel just under 50 miles to take my car to them, local dealer is less than 5 miles away!

H. H.

Sarah in servicing has been an absolute star. Helped repatriate my car right before Christmas and kept me informed the whole way. Would definitely recommend her, and the garage have fixed my car (without it costing the earth) so they can’t be bad either.

j. p.

Timely call to book in the service. Even though there was some issues with the timing of service booked at their end against the email confirmation I had received but MB Peterborough staff managed to check with the technician and carried out a very good Service Plan A including a full clean-up of the car and alloys. Thank you for the professional and friendly service!!

A. M.

Excellent staff service and communication before, during and after completion of car service.

K. P.

Brilliant service over and above my expectation from Nigel George.

t. b.

Car booked in brilliant service from staff, and very happy with video of under car an area which I would think a lot of car owners would like to see. For feed back, one thing that really winds me up, is when you call to speak to servicing, reception transfers the call , and they don't pick up I finish up calling again, it is really annoying and time wasting for both this happens a lot, enough for me to mention it.

K.

Just cannot fault it, you arrive and there is 2 lovely receptionist that come to you straight away, help you with your query, then everything is done very quickly after that, they even brought my courtesy car in front of the entrance to make it easier for me with a baby. Same when they gave me my car back. No hassle, no time wasted, just very efficient and quick to serve their customers. I was just really pleased with the whole process. Well done Mercedes Hampton Peterborough

R. A.

Having used this dealership under a different ownership a few years ago which was just the worse experience ever, I thought I would try again now under new ownership. Wow! The change is instantly noticeable, from initial phone call, even the staff seem happier. Everyone I’ve had dealings with has been great. Friendly, Efficient and follows through with tasks. Very good experience and so glad I gave them a go now under new ownership. (Not sure when they were take over but it may be a couple of years since I used them previously.

T. J.

Great experience as always, have had my MOT done here yearly, and the staff + service have always been fantastic.

k. w.

Smooth and easy pricess for drop off and collection for car's service. Very freindly and helpful staff.

L. R.

My first Mercedes experience. Impressive service . Especially like the video from Engneer. Highly recommended. Thank you

G. S.

Good selection of cars and helpful staff my only gripe is with the service department. No concerns over the service but the booking in. You are asked to book time to bring car in but this bears no relevance to when car will be worked on,it seems if you want to wait you will get car done first. So why bother booking having a booking in service.

s.

The Service Team at Mercedes Peterborough are absolutely brilliant and I can’t recommend this dealership more highly … simple as that … 👍⭐️⭐️⭐️⭐️⭐️👍

P. M.

I visited the garage just to see what was available, and was made very welcome. Chris, the sales executive was very helpful in showing and discussing options, and giving his professional opinion and advice. Sadly in the end nothing was suitable and I left empty handed, but would always go back in future.

P. M.

Very professional, good customer service from Car services department. Provided with full service report that includes video so you can see what is what.

J. B.

3 words: Brilliant Customer Service! I purchased a car through Mike Birch and cannot recommend him more highly. I came to view one car after saying yes, changed my mind when I saw another car in the showroom, and it was no trouble for him to provide a new quote, amend the paperwork and get the new car prepped for collection a week later. Mike never moaned once at the extra work and still gave a great customer service. He listened to my criteria through the whole process and gave me suitable advice based on that. I am now in receipt of a car I love and still receiving great after sales customer service. I cannot recommend Mike or the Peterborough Showroom enough - you will be looked after through the whole process.

D. C.

As always, outstanding customer service and attention to detail with my Mercedes 200d. As you walk in the showroom, you are met by a smile by reception and the service staff ( Michael in my case) are very thorough. Great brand, great dealership with great people. Keep up the good work!

k. n.

Very friendly staff, checked their job after service and its all good, i honestly do recomend this garage. Krzysztof Ptak

P. R.

GLC in for service & first MOT plus Sat nav update and unreliable Stop/Start battery. Faulty suspension strut found on MOT & replaced under warranty together with Stop/Start battery. Everything completed to total satisfaction apart from the sat nav update - again! To me it makes sense to get the sat nav updated while the car is in for service but, once again, it wasn’t done. Now I lose the car for another day to get the update done plus 3 hrs driving to and fro. Not sure why it’s so difficult - I can do my other car & motorbike myself in under an hour. However, updates apart, great service.

R. B.

Good service. For the first time I took advantage of their car collection and return service which only cost £20 more than using a loan car. Saved time, which I very much appreciated and the guy was friendly.

R. o. C.

Booking in process and h/over of the car for service was excellent. Loan vehicle was superb. Customer care representatives Michael Shea and Ashley Dobson, were as always excellent. Fantastic customer service. The car was serviced, cleaned and returned back to me to in the highest standards. I would recommend Mercedes Peterborough. I have been using them over 10 years now, and would say they truly provide exceptional service.

P. E.

If this review can go straight to Mike Birch it would be appreciated. I just wanted to say that after a very last minute decision to commute from London to Peterborough to see a car and dealing with Mike, the experience has been nothing but exceptional. I am so happy I decided not to proceed with the other car I saw at another main dealer. Mike was extremely attentive and answered all questions I had (even with the payment issues I had at the time (my fault - I wasn't intending to buy the car on that day and didn't have my card reader to clear me to proceed, sorry about that!) The service from Mike and Mercedes Benz of Peterborough has been faultless. From being picked up from the station and final handover and aftercare service has been great. I will be in touch with Mike towards the end of the year when a few of our company cars reach the end of their leases. Fantastic service, thank you for your assistance! Nic Antoniou (PRG)

E. M.

My service has been done efficiently and whatever was needed flagged up. I did my MOT too. Very happy with the service.

D. Z.

Everyone was polite and friendly. Had service on car, just a pity mercedes are not competitive for extras needing attention. Tried to talk to the servicing guy but he was not interested that I would be taking my business elsewhere, shame as would be easier to have it all done at the same time. Mercedes quoted £72 for new wiper blades, come on Mercedes you have the customer in your hands rethink your pricing strategy!!

G. J.

Staff extremely helpful with warm hospitality and very professional all staff members made us very welcome and comfortable taken personal pride in taking care of my car. After completing servicing and MOT i given full understanding of the job carried out before the handover. Show room extremely clean with very high standard all around everyone was very happy with positive energy truly enjoyed my stay while waiting in lounge 😊 were offered lovely cups of coffee every 15 minutes overall they exceeded my expectations scored 5 stars 🌟 in all areas looking very much forward to seeing the team again so once again thanking you all for kindness and for support 😀

P. F.

Major service undertaken. Staff very polite, efficient and respectful at all times. Covid safety adhered to. Very informative and very efficient undertaking the service. Clear about any remedial work required and costs….no nasty surprises. Top marks. Highly recommend. Staff are wonderful.

B. E.

Excellent service. Informed of software upgrade that was completed at same visit as service. Also advised me on issue I had raised and after checking confirmed it was normal and not a problem.

P. J.

Dad had service. They cleaned/washed his car too. Was nice surprise. Great customer service.

G. B.

I came to search for an ideal car, and it was there. A black car containing all the legendary facilities I could imagine... there was nothing I could argue with! Fabulous place to go especially if you want some free drinks. 😋

W. T.

Bought a brand new car from Wayne, with some input from Tom. Both were absolutely spot on throughout the whole process. I am more than happy with the way the sale went, including the deal I got. I would definitely use again and recommend to family and friends.

A. F.

Took my car in for my routine service and as always came away happy with everything... Michael is very helpful and talked me through the completed works in great detail. Top customer service and very personable too. Fantastic Mercedes dealership

m. s.

Can't fault service dept,checked my car over found prob and gave me an estimate in good time.Staff were fantastic csnt do enough for you,will definitely be using them again.

D. L.

Brought a vehicle from Mercedes of Peterborough which happened to have a number of faults some of which were complicated and time consuming. This said, the team did everything to ensure the car was correctly fixed, keeping mobile while they had my car, keeping me informed regularly and going out of their way to ensure this had as little impact on my time as possible. Very professional management team who turned a negative experience into a very positive one.

J.

Highly attentative reception and easy to use on line login with key drop box. Essential to specify work or servicing with clarity as this sets the user requirement, although opportunity to add ‘last minute ‘ comments and explanations. Very pleasant waiting area and opportunity to wander if desired in nearby shops complex. Good review of work post maintenance. Highly professional.

J. S.

Professional, friendly and reliable service. Pick up and drop back when they say they will and always polite and helpful. Would highly recommend (Peterborough) for service and sales.

S. S.

Efficient punctual polite good all-round service thank you

A. W.

Excellent speedy service, however I have been trying for months to get a satnav update and this was promised with the service. However when I queried the omission I was told it had been included free of charge. This was not the case!

L. M.

We had our car serviced but sadly after authorising for work to be carried out on the car… we received notification to collect our car but when we arrived we were informed the work hadn’t been carried out. Our time schedule meant we couldn’t wait so now we have another 50 mile round trip… which isn’t ideal :( The staff were courteous.

W. B.

Very friendly efficient service with a good clear video on condition of suspension brakes exhaust and wheels. I was extremely happy with the service I received.

J. C.

Excellent service, thorough and meticulous workmanship, attention to detail...... what more could you want?

E. P.

Quick, efficient and highly professional. Car ready at the time I was told following its MOT and recall. Advised to change front tyres and booked in this already. Great to have a video to show the condition of brakes, suspension and tyres.

P. P. P.

First class service, all the staff were extremely helpful. Many thanks and well done.

A. E.

First class service from the moment we walked in the door. Mercedes really know what great customer service is! Thank you

C. C.

Great electronic check in system and although only in to have new wipers fitted they did a full free video healthcheck too. Very good customer service

J. M.

My car was booked in and was picked up/dropped off at my house on the date/time booked. A video was provided of what they did with advice on what needs sorting out soon. No issues with car this time round. Car came back clean and vacuumed out. Very happy overall.

T. “. G.

First time I’ve used Mercedes Peterborough. Helpful and informative but after a major service I was expecting my car to be cleaned. It wasn’t. It has been at other dealerships. Am I expecting to much ?

A. C.

Efficient service. On time and all social distancing rules were adhered to. Perfectly safe at Mercedes Peterborough. Service on my car was carried out in the time stated and I received a video whilst I was there showing my car being inspected. A professional and polite experience. Well done guys.

B. C.

Great experience at Mercedes - I booked my car in for an MOT and service and everything was delivered as expected. The staff kept in contact with me throughout the day to provide updates about my car. I also received an informative video explaining my car health, which was great. First class experience once again! Thank you.

j. p.

Generally ok, but service levels have dropped off. Now charge £20 to wait for your car. Just money making, suppose they’ll say it’s down to COVID.

A. J.

First class customer service. We had the misfortune of a puncture en route to our holiday. Luckily we had Mercedes care package & after bit of a delay with recovery (RAC not Merc) we were taken to Mercedes in Peterborough. We arrived at 2 minutes to 6pm on a very wet friday evening. The team kicked straight into action and far exceeded our expectations. Although the service dept was already closed, the team still onsite worked with the RAC & got the tyre changed quickly & we were able to continue our journey. They really could not have done more for us. They were friendly, professional, helpful & just a great bunch of people. Thank you!!

D. K.

The service was very good in terms of the welcome and the comfortable waiting area with good coffee. Unfortunately due to a servicing error I have to take the car back tomorrow. Otherwise it would have been 5 stars. I did get an apology.

g. p.

This being the first time having my vehicle serviced since buying it,l didn't want the full service as we dont use that vehicle alot,oil filter etc changed and vehicle check which l thought quite reasonable,my booking in was done on a screen at the rear of the building which l had to type out myself very straightforward,always someone about to help you and polite,left the building to the rear as a one way system was being operated had no problem with collection as l,d paid my invoice over the phone,collected my key and receipt,my car had been cleaned outside and was ready to go,as simply as that!l was advised about the types etc pads and disc would require checking next time all given on the receipt,Yes! I would recommend this dealer again and yes l will go back again for my service

D. C.

Used the self service system for the 2nd time and thought it was really easy to use. Staff were as always very professional and make you feel like your custom is most valued. The Service team were excellent, car was checked over and made available in a timely manner.

L. B.

Great and fast service. Lovely customer service too. It was pleasure to have my car serviced at the Peterborough branch. See you next year! Thank you

T. H.

Warm welcome, and good service, many thanks.

J. j.

Excellent service, completed early, good social distancing, only annoying thing is my emails and review requested being addressed to my husband! He also has a Mercedes but I have my own, have my own account with ME, pay my own bills so I object to everything starting dear G, can’t be hard to address things to the right person.

P. C.

I took my car for a service here and was impressed by the friendly, efficient service. I had decided to wait for the car to be ready and was shown to a comfortable, quiet waiting area with excellent coffee and free fast wifi. All was completed in a couple of hours and the car was immaculate on collection. Would definitely recommend. Thank you

a. l.

Was very friendly and nice and very welcoming polite professional to

S. G.

Great service. Walked in, was taken to a touch screen display to check in for my service. A key box opened once I’d checked in for me to leave my keys. Once my service was complete, I had a phone call to let me know. My keys were handed back. My car was left sparkling too. Thank you very much.

S. P.

In my opinion the BEST Mercedes dealership I have encountered, the whole place has a really friendly feel, nothing is too much bother for them and I have never had any problems with their work. Worth mentioning, I Travel just under 100 miles to take my car to them, local dealer is less than 5 miles away!

A. A.

Excellent service at Mercedes of Peterborough, helpful friendly staff

E. M.

Attended a VIP event, was greeted and shown where to take a seat. Was then greeted by Chris who was very helpful and reassuring. He shown me a few cars and then was offered to take a test drive in the one I chose, it was fantastic. We then did the paper work and I was told when to collect my car. It was a very quick turn around and I was informed of everything that was going on. He even stayed behind so I could come after work, thank you! Very pleased with everything he has done so thank you so much!! 100% recommend Mercedes Peterborough 😊

P. T.

Great service, as usual. I received a video summary of my car (from underneath) which was reassuring. I’ve used this dealer for many years (for service) and always found them to be reliable.

D.

Fantastic service from the brilliant team at Mercedes-Benz of Peterborough again 5 Star service

J. C.

Arranging pick up and drop off of car for recent service was easy. The gentleman conducting this was polite and professional. Overall, a smooth process all round and as expected from Mercedes!

S. A.

Apologies for not submitting comments previously! Very very pleased with the service provided at Mercedes right from booking car in to collection. Very efficient safe service especially during this terrible time with covid. Receptionist staff (Jane) very welcoming an helpful explaining the safety procedures you have in place, and again very helpful on collection. Plus I really appreciated the little informational video I received from Ashley Dobson, thank you to all staff involved. 😀

B. M.

A welcoming experience and the staff polite and attentive. Vehicle serviced in good time and was valetid which was a bonus. Thankyou

j. g.

I have been using mercedes in Peterborough for several years,The service I continue to recieve from the guys at peterborough is fantastic. My car has been ready for me at the time I requested. The staff are always friendly and welcoming. Even got a video health check of my car which provided great transparency, if they advised me I needed any remedial work I could see exactly what they were referring to. This in itself has installed a level of trust in them and their quality of work.

P. M.

Took my car in for new break pads and wheel balancing. New break pads and plates were fitted and all appears well. I am glad it’s done ready for winter. The wheel balancing machine was broken so it was not done. No offer was made to do the wheel balancing when the machine is back in use.

C. N.

Great service by front of house staff, always polite and helpful. Never had any problems with the service done and always pleased that car is returned in a very clean condition. Only one small issue, I can never book my service online. I get so far and it tells me of an error, every time. So then have to phone which can take a couple of calls in the past but this time I did get through first time to a very helpful lady.

H. L.

Greeted on arrival and asked to take a seat while service department were informed of arrival then just left to sit for 20 minutes, another receptionist came back from break and immediately greeted us and made us a drink (much better). Actual work done quickly and efficiently. Most recent service work carried out efficiently and on time, car collected by driver just after 9am and returned to me at 5pm after work completed. A good service which helped as I am still shielding.

S. B.

Staff very courteous as usual. Service arranged promptly and carried out in good time. Courtesy car offered me. Impressed with video link showing inspection of underside of car. Was slightly puzzled that brake pad wear was shown on print out as being less than previous year and wrong tyre make was stated. However overall very pleased and will use again.

K. t.

I recently had my car serviced at Mercedes-Benz Peterborough. I cannot fault the service I received from Michael. He was an absolute pleasure, professional yet personable. I will definitely continue to use Mercedes-Benz peterborough.

P. S.

This was my first service with Mercedes Peterborough and the experience was satisfying from start to finish. All staff make sure you are being looked after when walking past you in the customer lounge. The video clip I received explaining where my vehicle was at regarding wear and tear was a novel way of communicating the state of play. The vehicle was cleaned and ready on time. Can't ask for more than than. Thanks

R. B.

Visited dealership very helpful.

n. m.

We had both cars serviced recently and the service team did a really excellent job. Professional, helpful and everyone went the extra mile to deliver great customer service. Michael was, as always, very professional and did everything to ensure that I was completely satisfied on the major service for the GLA. Great job. Thank you.

R. B.

ROCK SOLID SERVICE. ROCK SOLID FRIENDLINESS. I WILL NOT GO TO ANY OTHER DEALERSHIP THAN PETERBOROUGH MERCEDES. NO OTHER DEALERSHIP COMPARES. I EAGERLY AWAIT MY NEW E53 ORDER. HAPPY HOLIDAYS.

a. g.

MB Peterborough team is simply brilliant, they had been fantastic and went extra mile to support me for MOT test by offering a free pick and drop service for my car while I was unable to take time off due to work. At the end it was no surprise cost as they did not charge a single penny outside agreed standard MOT test fee. Thank you.

E. R.

Amazing service as always and really informative staff!

C. E.

Regular service completed to the standard you'd expect from Mercedes. Asked if the car wanted a wash at the end I said no as it had not long since been fully washed and polished by myself, but they did it anyway. Looks great! A few advisories looming but will be dealt with. Great team at Peterborough Mercedes. Thank you all.

C. G.

Car went in for service. Video sent was detailed and informative. Staff were courteous and efficient. Car came back like new. All safety measures that should have been taken in these times were all taken.

s. M.

Excellent customer service as always and the precautions in place against Covid-19 are superb. Video received of a summery of the inspection of the underneath of my vehicle was also excellent. Collected my car looking like brand new. Superb service as always at Mercedes of Peterborough

D.

Great branch. Very professional staff. Always looking after their customers. Special thanks to Mikey & Sarah from the service team, absolute pleasure to be assisted by such professional and caring people. These the type of people this industry needs. Spot on.

L. D. (.

Excellent staff, extremely nice and welcoming. Alex dealt with our car service extremely quick and was on the ball .

A. S.

Had a fantastic experience. Dropped my car for MOT and Servicing, the contactless checkin was seemless and Michael was very helpful and professional in telling what has been done.

K. M.

Car was collected and serviced to satisfaction. All staff professional and polite. Easy to get hold of via phone for any queries. No issues with this transaction, very good.

R. B.

Great service, professional and friendly staff. Nice surroundings and complimentary coffee. Expert advice, cannot fault anything.

R. R.

As always, the best service I receive in the UK is from Mercedes in Peterborough. From initial phone call, to pick up, drop off, and collection of my vehicle, the service is unmatched in the UK. Mercedes in Peterborough knows how to treat its customers. Two words for the Staff... Well done.

d. m.

We have used Mercedes Peterborough since returning from Germany in 1986. They have provided us once again with an excellent service, the staff are always friendly, efficient and helpful and we will have no hesitation in returning to the company for all future servicing requirements and vehicle replacements.

K. G.

My E class was booked for service on Saturday morning I dropped it off for 8am and was greeted by Michael he was very pleasant and explained what would be happening with my car , within an hour I also received a video from the technician running through the safety checks while the vehicle was up . I received a call from Michael around 11am to say my car was ready for collection, it had also been cleaned inside and out and looked great when I collected it ... many thanks Michael and team we will definitely use you again .

D. B.

I took my car in for a service on 29 June. I was concerned about going to the garage during this pandemic but needn't have worried as they had taken all the necessary precautions - hand sanitiser, masks, clear signage for one way system, etc. All the staff were pleasant and efficient, especially the lovely Jane who has looked after me during my ownership of the four cars I have purchased from Mercedes Peterborough.

R. H.

Good service and a very pleasant experience as usual.

J. B.

Incredibly well organised, excellent communication and great service all round. I wouldn’t want to use the self-check in once Covid is all over as I prefer dealing with people, but under the circumstances it was just phenomenal. Well done MB Pboro..

J. S.

Top Tier Professionals. I had a very pleasant experience with this outfit. I have read a negative review and can't help thinking that it's either a different garage or the review itself is disingenuous and personal. From the start I found all the staff to be thoroughly respectful and attentive . They must be good as I came away owning a new car ! Take my word for it, I am not easily pleased but these guys managed to do precisely that. I cannot vouch for the service side of the business as the car is not due a service yet but when it is , then I will post again. Well done fellas, I will be back.

L. T.

If I could give more than 5 Stars, I would! After a horrific experience at another Mercedes Main Dealer, I contacted Ged at Mercedes Peterborough for help sourcing a car for my partner. We had an exact figure in mind, and Ged and his colleague Tom went above and beyond to cater to our needs, and sorted an incredible deal for her new car. I can't express how happy she is with her new car, and the total contrast in service from the other main dealer! The car is superb, and in fantastic condition for a used car, and the hanover was fully COVID safe and compliant which put us at ease. I cannot recommend this Mercedes Dealership enough, and whilst not our local dealer will be first port of call for any future purchases we make. Thanks again Ged and Tom!

R. B.

Good service and great choice. Always helpful and pleasant to deal with.

K. Ł.

Driver not paying attention to details (arrived late, knocked to wrong doors, didn’t want to leave the replacement car which were paid for) expected more from the brand like Merc. Wash of the car could’ve been done better. Over the phone very helpful and polite staff. Invoice not provided with the price of each thing completed (paid by direct debit, monthly plan) only report.

N. H.

Very polite and helpful staff all i would of expected from Mercedes Benz dealership. Sorted the trouble with my car no problems. Was very impressed and how covid safe they were as well.

A. V.

Went in to get a quote for a new A35, spoke to a member of sales called Tim. Tim was very helpful and although we had been offered a better price elsewhere and we’re going to go with that, he still allowed us to test drive and ask any questions about the vehicle. Brilliant customer service considering we weren’t going to be purchasing from them!

K. D.

Although I have had issues with this dealership in the past, the customer service I received this week was of the top level. From the welcome at reception (was even given a coffee this time which is a rare event) to the excellent professional attention given by Michael whilst carrying out the pre/after service admin work. I haven't seen Michael before but his customer service work was spot on, he listens to the customers needs and is always willing to assist whenever practically possible. Well done to Mercedes and all of the front desk team. KD

R. A.

Fantastic service. Very friendly, easy to deal with and the car is lovely. Shame someone ran into the back of it on the way home!

B. N.

Great experience, amazing staff, very helpful and friendly with all the information for a new buyer. Mercedes-Benz the best? Probably...

J. S.

My car went in for a service this week. Alex and the team couldn't have been any more helpful after a mishap on my part. The Covid measures are also really efficient. Very happy with the service.

A. B.

Disappointed this time, this is the first time I feel a little let down. Eco start stop start wasn't working even though it had ample chance to charge. Explained this to Mercedes and yet all they did was charge the battery. They seemed to concentrate on a recall for the airbag. I'm pretty sure they didn't even look at the performance issue I mentioned either. It's not easy for me to get in and see them yet I feel this was a wasted effort, eco stop start still not working. Previous visits to this dealer have always been excellent

Y. Y.

Provided Very good services always, will not consider go to other dealers when my vehicle need a service, highly recommended

J. S.

No problems , booked car in using the self booking screen . Key collected on time from security box . Service completed on time . Happy customer !!

G. S.

Helpful, knowledgeable and informative. Transparent pricing and updated with progress. Well done Sarah, you have excelled again.

S. W.

Excellent customer care...genuinely helpful. Car was completed earlier than expected 🙌 👌

R. G.

Expensive - as expected! However I cannot fault the service, I had a problem and they sorted a technician to come out and help diagnose the fault immediately upon arrival, they then fixed the problem and I was on my way in less than an hour. Thank you! So many garages I have used in the past leave you without help or a car for days on end, when you need your car everyday for work this was such a great help.

T. R.

Massive improvements have been made at Mercedes Peterborough Service department. Got the diagnosis of my problem right first time and saved several hundred pounds when compared to an independent Mercedes specialists bill. Based on this they will be my first port of call in future. If they can keep this up they have won my business back. As always, the front of counter staff were excellent.

J. P.

Great service, the express checkout and contactless booking in and out system is a great idea, easy to use and user friendly. I was impressed with the video that was sent to my phone with a Walk round of my car. Thank you.

m. w.

Vehicle booked in as a result of engine management light showing, this is the second time in 4 months it has come on and it turns out both were nox sensors in and out this was dealt with pretty quickly and I was advised it was a known Mercedes fault, completed under warranty with minimum fuss and in good time.

p. h.

Everything you would expect from a premier dealership. My SLK had a leaking roof seal which the a certain well known Ford dealership in Spalding n failed to notice, not really surprising as they didn't supply me with a vehicle Health Check prior to me purchasing the car in early Feb 2020. The seals are not covered under any warranty which is understandable, but at the very least I would have expected those said parts to have been properly inspected. Mercedes on the other hand rectified the problem and provided a health check of all the major safety parts. Very professional process in keeping me informed. Courteous and knowledgeable. No hesitation whatsoever in recommending them and would happily purchase a used vehicle with absolute confidence. Peter Hawker

A. T.

Not good experience, a lady working there doesn't know what she is talking about, tried to charge for 2 hours work instead of half an hour work, booked mot and service and it was only one of them done! If you want to book an mot, make sure you book at least a month before! Ridiculous! I had to go to this place one more time and this time my experience was much better. Martin was very helpfull and fixed all our problems.

P.

Nice to go to a dealership that just does what you came in for - without trying to convince you that you need something else - time after time...!!

F. O.

The service I received from Mercedes Benz Peterborough was very good all the staff I came in contact with where very polite and helpful. The covid system was well operated all staff where wearing ppe and I felt safe in there environment.

C. L.

Went here for service and mot after using another dealership and was really pleased with the result. Michael is the service dept is a credit to the dealership and you can tell he is a Mercedes enthusiast and knows what he is talking about. When we change our car this will be our first port of call. ****Update**** We've just had our second service and MOT with this dealership and am happy to report the standards have not changed and would happily recommend to anyone.

S. L.

My car had its first service and I was very impressed by the service level given to me. A huge thank you to Sarah who was so helpful and professional and provided that extra bit that shows I'm dealing with a great company.

J. H.

Good service, complimentary refreshments when you arrive! And if you wait! Sparkling clean and stylish showroom and ample parking. Sales staff snobbish, I was informed that a DAB wasn’t included in “cheaper models”. I felt slapped in the face having just picked up my new £30k B Class!!

B. H.

Michael and Sarah were amazing at dealing with my car when it was in for its service. Very professional, friendly and helpful!

s. c.

Brilliant customer service, everyone are very friendly and always willing to help. Just had my car serviced there and it now runs like a dream.

L. N.

I would highly recommend Mercedes-Benz Peterborough. Their customer service is second to none and far superior to other Mercedes dealerships I have used. They have a comfortable waiting area and the service team in particular are very knowledgeable and extremely helpful. Five stars all the way!

s. j.

Bought a GLE400d from salesman Robert Clegg - so unbelievably simple and efficient and, most importantly, no hard sell, just gave me all information and let me make my own mind up without any uncomfortable push or stress whatsoever. Even came in on his holiday to do my handover - which was super-efficient and professional. Once sold and commission is in, salesmen are usually not interested in further communications with a buyer. I phoned almost a week later with a whole load of things i didnt understand about the car and Robert spent an hour on the phone removing my frustrations without it feeling tiresome and with him actually sounding caring and attentive throughout the call. He answered every point. Very impressive, especially as i enquired from, and dealt with, other mercedes dealers elsewhere in the country who were pushy, minimum in help and totally commission focused not customer focused and made me nervous about buying. I will buy from Robert again when i need my next Mercedes. Five stars well deserved.

D. T.

Regularly chased this as never seemed to receive correspondence/responses about my repair and one particular incident includes the receptionist being rude and not putting me on mute/hold. Oops. The saviour of this rating has to be the lift service with David (I believe to be his name). He was the kindest gentleman I have had the pleasure meeting. Definitely needs recognising for his contributions to Mercedes Peterborough.

R. A.

Absolutely seamless from beginning until end. GLE was in for a service, booked in and courtesy car issued in 10 mins. Upon collection at the end of the day it had been valeted to a good standard and a video made of the main service areas! Staff exceptionally friendly and professional! Will recommend and definitely will use again!!

T. V. S.

Very good service from this branch. Everything was explained well. Our Salesman Edgars was very helpful, polite, informative and professional. They also arranged to pick us up from the train station when we came to collect the car. Mercedes Benz quality service. Keep up the good work. Thank you

j. a.

Easy, pleasant and safe. I’ve used this garage for 2 years now and they are always friendly and efficient. No complaints from me, keep up the good work!

K. P.

Booked B1 service and MoT. All seems to be in order. Car drop off felt very safe and warmly welcomed by service staff, behind a Perspex screen and wearing a mask. Inspection was videoed and sent to me whilst service taking place which gave confidence that service was being followed through professionally. Parted with a lot of money but it was a major service, including brake fluid change and MoT, but do get the extra 12 months Merc breakdown cover. Am happy.

C. R.

Great dealership never had any issues so far

D. J.

All spot on, from entering the reception area to drop off car. Excellent Covid19 precautions in place and felt very safe. Service plan paid for everything, with no extras. Overall highly recommended excellent service.

N. S.

My car picked up from home at a given time followed the whole procedure of service online & received the car in perfect clean back home within 6 hours Thank you Mercedes

W. B.

The service is very good, however to charge £110 per hour labour to change break pads and discs when the car is already in for a service I think is quite expensive. They should offer a discounted rate if you have the work done at the time of service.

S. B.

Very polite and professional. Even provided a courtesy car last minute when my circumstances changed. Excellent service will definitely use again.

D. P.

Two vehicles in with them over two days. Excellent service received compared to when Robinson's were involved. If you've been disappointed before try them again as a much better service now in place from all the team. Thank you for looking after us, The Beast & Dez.

P. R.

Had to write a review as a lot of negative reviews online, I nearly didn't go there. My experience was first class, all staff were friendly and polite and I was not pressured to buy. I was allowed to have a decent test drive of my chosen car, not just round the block as some dealers allow.

N. H.

Mikey, Sarah and Ashleigh are always so helpful and explain things really clearly to us. We love using the Mercedes Peterborough servicing team, the welcome from Jane at front of house is always so lovely.

N. R.

As per my previous experiences with Mercedes service and support the staff were friendly, helpful, professional and extremely helpful. It’s actually a very relaxing experience as the Mercedes Peterborough staff take care of everything you need. I can’t recommend them highly enough

J. H.

Loan Car was ready when I arrived. The repairs and service carried out as instructed and managed by Sarah who could not have done more to facilitate the whole process. Highly recommend her for her efforts.

M. D.

I have been a customer of Peterborough Mercedes for more than 20 years . I have always been very impressed by the courtesy and professional attitude of the Mercedes fraternity , the service department and centre, the receptionists who welcome you with a smile. There's a total professional ambience environment. My congratulations to Peterborough Mercedes😎

P. C.

A slow start. Having seen receptionist I then saw two other members of staff before I saw Miles. He was extremely helpful and went out of his way to help. He has ordered part to be available tomorrow. Fingers crossed.

M. C.

First time I have used Mercedes Peterborough, great service & contacts from them (Michael Shea) Sat Nav now upto date on M Class

B. T.

As always, you are looked after very well at Mercedes of Peterborough. You get your own liaison person who talks you through what needs to be done and collects you keys. Within half an hour I was able to watch a video of a mechanic inspecting the underside of the car, including wheels, breaks etc. On collection you can help yourself to a hot drink whilst you wait or the work to be completed. The same liaison person takes you through the work done and the report, plus an additional work that may be required. on collection the car has been valeted. The only downside is that they are not afraid to charge for all of this. But you do get peace of mind, all genuine parts and experts on hand should anything out of the ordinary be required.

S. B.

Mercedes make things easy when servicing your vehicle by offering a pre-booked option whereby you can choose to sit within the seated customer area, have full access to Wi-Fi and work in the same way as if working from home. Mercedes make you feel very welcome and the facilities are excellent.

A. S.

Took car in for service and MoT. Looked after by Sarah, who, as always, was first class. Car was ready for pick-up spot on the agreed time, despite unforeseen additional work being done. Thanks to James, the engineer, for this. Great customer care from Mercedes of Peterborough.

A. C.

Its a garage...what do you expect??!! You are a 'walking wallet'..arn't they all?? Their staff are basically very good though!! Since my last review they have noticeably upped their game. Credit where credit is due👍 **Perhaps their other regional locations should take note/follow suit & work to simple guide-lines for how THEY too might like to operate**.

I. T.

Excellent service, friendly and very helpful. I would highly recommend buying a car from them.

A. H.

Thank you Matt for your patience and kindness. I love my new car and had an amazing experience whilst buying it. Matt went the extra mile to help me. The team were lovely. I will absolutely return to Mercedes-Benz Peterborough!

P. C.

It’s a Mercedes dealership don’t get excited. The one point of frustration is appointment times mean nothing in the vortex of Mercedes Peterborough, whether you are buying a car or having it serviced get strapped in for at least an additional 30-60 unplanned minutes of waiting. Time keeping and efficiency so often attributed to German industry did not run off on the operations here.

S. O.

Only went to look brought a great A class , Josh was a brilliant salesman all the best from Wales

S. C.

Lovely range of cars but one observation was the sales man was just a bit too slow. I want to shop for a car, I have a toddler with me, I could do with a quicker service. A little to Jack The Lad also. Other than that a nice experience

C. L.

Had a 7 year old SLK serviced at Mercedes Peterborough. Fantastic experience. I was given a lift and collected from work as I forgot my licence. Speak to Dave in service - very professional and a really nice guy. Even better as my car is 7 years old it qualifies for the 7+ Value Service. Same parts and oil but at a fraction of the cost. "A" (minor) service £139.00! They even used a head cam and recorded a video underneath my car pointing out the condition of the exhaust, tyres and breaks.

I. T.

Excellent service carried out, and given a very nice Mercedes to get me back home, only criticism was the two adversaries on my mot , and was told not to worry about this as it's not necessary at the moment so why was it put on the mot ?

M. D.

Excellent service and support from the whole team but a special mention to Michael in service, a real can-do attitude and a credit to MB P’boro.

S. D.

Very helpful and friendly but unfortunately they didn't have what I wanted. Manual and petrol vehicle

S. A.

From booking the car in for a service, to the staff on reception and in the service department I cannot praise Mercedes more highly. First rate.

T. J.

Well looked after good courtesy car. Service finished on time. I like the video inspection report which showed a problem with a tire that I hadn’t seen. Car drives ok I’ll go again.

j. f.

Good prompt service from friendly efficient staff. Nice to have a quiet desk work area to use whilst waiting. Overall a timely effective service which is all that is wanted.

G. H.

Very helpful in parts department, obtained light unit next day and fitted on the spot. All people were very helpful and welcoming.

n. g.

Very friendly and efficient staff, Ladies on reception were lovely and very helpful

B. T.

As always, you are greeted as a valued customer, taken through what’s going to happen, offered a hot drink, WiFi and a car valet. The work is carried out promptly to a high standard and if necessary you’re kept informed through the repairs.

N. G.

Excellent service purchased A Sclass. Initially I did not get the vehicle I initially enquired as that was still on Demo for another 6 weeks Sales representative Saarj went out his way to find me the perfect one. My car was delayed a few days so he got me a vehicle dropped till mines came and I was only 120 miles away 🙈. Will be back for some more Thanks

D. C.

Once again I was greeted by friendly staff and experienced an excellent service during my visit for the annual service to my mercedes car. Thank you and well done.

J. A.

Good showroom and staff are very friendly. However, I'm not very impressed that I was refused a test drive on a A45 as their insurance doesnt cover people under the age of 25 on the AMG range. This could be enough to stop me buying a Mercedes. Why should people in there 20s not be able to drive a certain car yet my 80 year old grandad could walk in and it'd be fine?

S. C.

Quite simply, they just get it right everytime: excellent customer service and efficient.

N. R.

Purchased my first Mercedes from here this week. Salesman Peter has been excellent through the whole ordering process. Thoroughly recommend this dealership

h. m.

Another car purchased from Mercedes Benz of Peterborough! Wouldn’t go anywhere else. Great team, great service. Greg Smith and Tom Noone the current managers are fantastic to deal with and a pleasure to know.

C. R.

Great service as always at Mercedes

A. T.

Price was good, staff were nice, work was carried out as requested. Just a shame the car had adblue all down the bumper when I picked It up.

J. H.

Fantastic experience with Mercedes-Benz Peterborough especially Michael in the service department for doing such a fantastic job

I. Y.

Great service, friendly and attentive staff, nice reception area. Video of car was detailed. Communication good and car was ready on time and was lovely and clean.

I. I.

Sold my car to this dealer and found Tom to be very professional, polite and courteous. Highly recommended!

A. H.

Booking was very efficient and helpful when costs queried. Service on the day was excellent, from online book in through to collection. All very Covid safe.

J. P.

Very polite, friendly, and professional. High quality service. Excellent COVID-19 controls, while at the same time using common sense.

R. B.

First service with Mercedes; everyone was very friendly and welcoming. The service was completed in the time projected and feedback was excellent. Very efficient and the epitome of customer service.

A. H.

Always a good experience, an enjoyable afternoon out catching up with everyone, drinking tea and talking cars

O.

Fab service from Michael Shea and the Service Team, as always! Thanks to Nigel and the team for a friendly, efficient job every time.

H. T.

10/10 service from the sales team, always very friendly - was looking to upgrade from the A class to the E class and they were nothing but helpful :)

A. M.

Excellent service, Mike B was amazing salesman, helped with everything and was professional and very helpful

A. Q.

I have owned 13 Mercedes over the last 15 years and have moved 10 cities over the last decade. I have yet to see a dealership that provides a better customer service. I currently own three mercs one of these is a 33 year old classic, R107. All my cars are looked after by these guys. Infact my father in laws S class is also driven up from London to be maintained by the team here. Sarah in servicing department is a 5 star person and she has been consistently brilliant over the years. She accepts her limitation and will have no hesitation in getting the boys from workshop to answer my questions. Matt the boss of the workshop is always there to answer my questions. This is one of the best dealerships with a superb team that I have ever been to and believe me I have been to atleast 11 dealerships over the last 15 years. On Saturday when i went to collect my car I drove off and drove back in as the airmatic light had come on and Greg from the showroom without any hesitation, immediately provided me with a used car from the forecourt to help out. No questions asked and that is what i call customer service and to top it all when i collected the car today the bill was picked up by the dealership.

a. d.

Extremely helpful a bit expensive but you get what you pay for I will definitely take my c63s back there in the future

D.

Lots of very nice cars on display. Customer focused, very helpful staff and management. Can be very busy on weekends, so making an appointment during these times is essential

N. H.

First class service. Offered an office to work in whilst car was serviced. When unfortunately car wouldn’t be ready they then offered a car Kept me informed through and all wearing PPE Thank you

D. T.

The service team could not have been more helpful

A. W.

Very good service, helpful, sorted out a couple of other bits while doing the service and cleaned the car before I collected. Worth the extra money

I. A.

The service they provide is absolutely amazing . Problems with my car and they sorted it out as well as a free complimentary car wash. Top notch service every time.

R. B.

Excellent service again from Mercedes Peterborough and the car looking like new following the complimentary wash was much appreciated.

S. E.

Recently purchased a new car, the service from start to finish was superb! The dealership and sales person Bianca went above and beyond to deliver a first class service.

E. B.

Great customer service. Professional people doing a great job well.

c. h.

Dropped off car for DAB fault - staff very friendly and professional. Great service - no hesitation about booking for future services etc. Can only rate my experience as 10 out of 10.

C. W.

Realty lovely service and took the time to explain things to me.

C. V.

Alex in service is always Friendly Helpful and Professional- always provides a great customer experience

A. S.

Hi thank you very much for your help Michael shea. You was so helpful when my car had a service. He knows what he is doing. You have got very good relationships with the Costumer service

P. C.

Excellent and timely service with useful under car video shared. Very covid sensitive as well.

A. O.

Brilliant friendly service.

C. W.

Wife bought a car disappointed someone has already setup the Mercedes Me on the car and now waiting for it to be removed from the dealerships account before adding to ours. Also surprised wife didn't get flowers or a gift as she did with her previous mercedes... Times must be tough...

S. S.

Sorry Mercedes, I'm not sure why Google mixed up my reviews??? Great service - always well treated, excellent customer service, car is like new after the service. Many Thanks.

M. H.

Brilliant service love the new key drop machine and even received a video update on how the tech was getting on very impressive

J. S.

I always use Mercedes benz at Peterborough for my Mot and servicing. All the staff that I have had the pleasure to meet have all been very nice and professional. With a good service and very helpful.

A. S.

Quick & easy to get my car booked in & sorted. Service is always great whether you wait or leave it with them

S. R.

The customer service I experienced was excellent as always. It to hard to see how this could be improved any further!

S. C.

I purchased an E class from here and Ged Woolford, sales executive was very helpful, polite and informative. He was not pushy at all and made my wife and myself very comfortable. Would strongly recommend him and definitely go back to him when I want to buy my next car, I would definitely recommend them to my friends. Suresh Chauhan

C. O.

Exceptional experience from sales, parts,service and reception. Everything is explained and the whole experience is made to feel very personal and special........and Jack loves the biscuits.....Highly recommend without hesitation.

P. B.

Great Customer Service . Car was in worked on and washed in great time. Staff were helpful and friendly.

S. S.

Excellent service as always from Sarah and Matt the service manager. Only in for a safety recall but they happily sorted a warranty issue for me whilst I was there.

B. R.

Mercedes in Peterborough was very helpful and friendly in helping me sort my car out and booking appointments. Highly recommend.

p. p.

Excellent service from Mercedes Peterborough today, very friendly and helpful staff

C. G.

Super quick service.

S. M.

Best service best customer and after care brilliant team. Live visiting this branch even just to say hello. Nice people well done guys!

G. C.

The service I received from Mercedes Benz dealership was first class. The salesman was very friendly, helpful and efficient.

c. a.

Wow..from the front desk to being helped with fix my problem,accommodated with old fashioned friendly, helpful service delivered with patience, a smile and nothing’s too much trouble. Kind of restores your faith in humanity

S. R.

Excellent service, nice people, easy automated check-in. The service went without a hitch.

J. D.

Had my vehicle serviced and an issue fixed, staff was super friend and kind offering me coffee while I wait, really had a great experience.

P. D.

Extremely pleased. Excellent service. Keep you in the picture, very polite and helpful. Show interest in the customer. They care.

A. W.

Good attentive staff. Everything explained clearly. Only negative was the 1 hour express service took over 2 hours.

M. D.

Always superb service!

M. H.

Perfect from start to finish. There was nothing they could have done better in my opinion.

D. O.

Asked for rear brakes to be looked at during service to stop noise, not done and still making noise.

n. C.

Brilliant service by Charlie Oakman. We highly recommend him for his enthusiastic, passionate, dedicated salesmanship. He goes above and beyond for you and is very witty 😁

R. M.

Excellent service and customer care as you expect from Mercedes. Quick, efficient and finished earlier than expected. Very happy.

M. N.

Back in May 17th then I had a puncture in my Mercedes, I call for a breakdown Service and took my car to Mercedes of Peterborough where they were great and lent me a courtesy car to continue to the show, I would like to say a big thank you to everyone for there help.

k. d.

The moment I walked in I was greeted by a friendly smile, the service was really good,

I. S.

Brilliant dealer ship Gead looked after us. Thanks

R. S.

Just had the first service done on my car very promptly in and out cleaned no bother thanks to the service department

p. n.

Good customer care , took the car for servicing , was very easy and quick process , good service . Very happy .

M. J.

They did not check that the Electronic Service Sheet was filled in correctly. Page 2 item boot expiratory dates. The STM signature should have picked up on this item. Suggest paper audit trail be tightened up.

S. K.

08/03/2016 on 28th Feb I discovered there was water ingression in the boot of car and reported it to the dealership who have organised mercedes benz of Sunderland to look at it. Garage resolved my issues in a very amicable manner in a very quick time scale as well. Andrew Swaine (Used Cars Manager) and Lawson Nicholson (Sales Person) have both been helpful through out in resolving the matter amicably and in a timely manner 27/02/2016 Lawson Nicholson is extremely helpful and understanding sales person. The garage overall is a very nice one to deal with. I noted a couple of isues on the front passenger door whilst collection that garage had missed to spot. It was not too much of problem they just agreed to meet the costs of repair at my local Mercedes garage. Hard to find such helpful garages these days. Lawson you are Credit to your firm.

S. A.

Very helpful and friendly staff. Great experience all round. Will be taking my car there again.

T. C.

Very helpful and polite , Work done on time. Kindly only charged time taken not standard charge time.

M. S.

Top job

R. N.

As always Very efficient fom start to finish cannot be faulted. All covid protocol very good.

L. M.

The service we receive is excellent and particularly the service we get from your salesman Tom Hale who is an asset to your company for the way he conducts his business and is extremely polite and helpful

s. j.

Always welcoming staff. Thing sorted while you wait.

R. B.

Excellent service always

S. S.

Always a pleasure dealing with Mercedes Peterborough. Michael the service manager is a gent!

G. H.

I have been using Mercedes Peterborough for a number of years now, the service is excellent, very friendly and always helpful with an eye on the detail and customer satisfaction.

l. p.

Having dealt with Mercedes Harrogate previously which wasn't a pleasant experience , I found Mercedes Peterborough to be a breath of fresh air. Thanks Matt and I will see you on Saturday.

C. H.

Always great service I had the same service advisor as last time he is always nice and helpful and efficient.

G. A.

Very smooth process from booking, drop off and collection.

C. D.

Great exceptional service which to be fair you should expect , but where they went the extra mile ( pun included ) was the complimentary valet , it was raining on the day so they offered it to me another day :)

m. f.

Superb, friendly, professional people

M. C.

Having your car serviced at Mercedes Peterborough is a pleasure with all the staff being so friendly and attentive best customer service I’ve ever received

E. A.

Always courteous and helpful, good service all round both in purchasing and servicing

L. R.

Good dealership. Very friendly staff who will take the time. You don't feel rushed or pushed to buy.

T. B.

Superb service dealership. All service work faultless with professional and friendly staff. Cannot fault or recommend highly enough.

j. p.

Bought some stuff from the spares dept. Extremely helpful staff. A credit to the dealership and a lesson to other brands on how to conduct business.

S. R.

Very simple booking in. Friendly and welcoming. Would definitely recommend.

A. M.

Excellent service as always, many thanks

I. D.

Great customer service and carried out the work that was quoted.

J. E.

Spoke to a Sales Executive Tom Hale He help us spec a Mercedes C Class and gave us great advice as to models and options Should you visit this dealership we recommend you ask for him.

a. p.

Absolutely fabulous customer service, their very patience and passionate about their customers no hard sale or pressure at all, Joe was great followed by Lewis and Ian, great place to buy from.

D. B.

Excellent service, excellent staff have been going there for about 4 years reasonable priced for a main dealer.

m. t.

No problems great job

i. s.

Car all done on time and came home very clean. What else can you ask for very professional service.

C. F.

Fantastic service David and Matt are a credit to the dealership After two years of suffering with my BMW and their terrible Aftersales it was an absolute pleasure dealing with Mercedes Peterborough nothing was too much trouble Absolutely 5 stars 🌟

G. H.

In general the service I have received is excellent. A small matter occurred but it has been satisfactorily resolved.

G. B.

Excellent service very safe and car returned sparkling clean bang on time

P. F.

Excellent service - impressed with the video review of my car they sent me

S. Y.

Fantastic service as always at Mercedes Peterborough. The new check in system is amazing !

C. L.

Very busy service department never call me back

S. S.

Pleasant, and very warm welcome, shame the offered complimentary car wash was forgotten.

M. T.

Excellent friendly professional service delivered with a smile 👍

P. G.

Easy availability of time slots for servicing, excellent service and customer relations. I would certainly recommend MB Peterborough

A. M.

Excellent communication, professional and well mannered staff that make the experience pleasurable. Thank you.

J. N.

Fast Online Bookings, very efficient meet and greet with assistance to book my Car in for Serviceing!

r. g.

Very helpful Showing concern with my issues, More than could be said for the northampton dealer

T. A.

Excellent service from picking my car up from home to returning the car all cleaned inside and out

t. e.

Always a great, friendly service from the team at Hampton.

D. T.

Excellent service and new check in worked well

s. s.

They are very nice , but my problem of my car its still there .

E. B.

Great job thanks to all concerned, kept me informed ,sorted out issues well done all

N. I.

Excellent service. I’m glad to have a Mercedes.

a. r.

Very pleased with the service team especially michael, knowledgeable, helpful and basically a nice fella. A+A+A+

L. S.

The best garage locally for your Mercedes- attentive staff and sort problems quickly. I'd go here instead of Cambridge any day.

K. P.

Quick and efficient service, really friendly staff. What you expect with a premium brand vehicle.

G. H.

Efficient, courteous service very very well look after VERY good👍😊

K. D.

Excellent service, very professional and a happy result, with the MOT passing first time

S. Z.

No fault has been found in the remote control. Now I have an extra battery for a remote control and I hope I will not stop on the street sometimes. But thank you enyway for a help

D. D.

Great service (literally) from Peterborough Mercedes - I can't fault them at all.

G. S.

As always, first class service and the highest professionalism. They go out of their way to put the customer first.

S. A.

Great Atmosphere, Happy Helpful Staff Would definitely buy from there again

L. B.

Bought 2 cars from this showroom and will continue in the future. Polite, friendly, professional and competitively priced

T. B.

Sadly most of the items I booked my car in to have done. Didn’t get sorted out! Very disappointing.

M. P.

Quick and efficient, would have been 5 star had they washed my car !

A. H.

Fantastic experience! Customer service was on point. Would recommend to anyone 👍🏾🙂

G. G.

Hard work for them to answer the phone and they don't except cash, annoying

J. W.

Brilliantly customer service, extremely accommodating and helpful

R. P.

Excellent service and first class valet on my car

f. p.

Lovely staff and very efficient and always go that extra mile for customers.Plus the coffee is to die for!!!!

B. O.

Great company to deal with. Friendly helpful staff and great service. Highly reccomend.👍

S. C.

Very friendly and helpful staff, made me very welcome,

D. M.

Extra measures in place for covid, a 1 way system, screens on staff desks, hand sanitizer at the entrance

A. G.

The on-line check-in and ability to leave notes is excellent.

S. T.

Not pushy. Just friendly staff. Cars speak for themselves. Good service garage

A. W.

Great place, Sarah and Ashley are lovely people, extremely bubbly and always willing to help

S. T.

Very efficient and professional, job well done and on time. Perfect.

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