Reviews of Group 1 Jaguar Preston. (Car Dealer) in Preston (Lancashire).

Group 1 Jaguar Preston

535 Reviews

306 Comments

Car dealer

Jaguar dealer

Car dealer

Used car dealer

Bluebell Way, Fulwood, Preston PR2 5PZ

Description

Information of Group 1 Jaguar Preston, Car dealer in Preston (Lancashire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Group 1 Jaguar Preston

Reviews of Group 1 Jaguar Preston

J. B.

I booked a service for my Jaguar I Pace online which was very quick and simple. Arrived and I used the automatic door for the drive in service as it was raining heavy. The signage for the drive in could have been better as I had to drive into a lane that had a red X above the door which seemed counter intuitive. That aside once inside I was soon greeted by a member of staff who sat me down in the waiting area and kept me informed throughout the service. I was offered a hot drink whilst I waited and was able to connect my laptop to the wifi very easily so I could work whilst my car was serviced. Despite the minor issue on signage for getting into the drive in area the service was excellent and I would happily recommend.

S. S.

Having been a previous customer my wife and I were treated like friends, the negotiations or the deal was very pleasant and easy all made possible by the excellent sales executive Katie. Many thanks for making the purchase very easy..

S. B.

Fantastic service from walking through the door not knowing exactly what I wanted through to picking up the keys. Everyone is clearly out to make your car buying experience a great one. Special thanks to Paul Raynor who helped me find the perfect car and made sure the whole process was smooth and efficient!

g. F.

Emily, lynchpin of the service department, was absolutely brilliant. Taking a car for a service is an expensive , boring and time consuming task, particularly when taking your elderly father, recovering from a stroke, had forgotten to reserve to book a 'service while you wait' appointment. Confronted with a 4 to 5 hour wait Emily understood the anxiety of my father and without any prompting stepped in to save the day, fast tracking his service and had the presence of mind to have the car washed and hoovered whilst a service bay became available. She was on hand to help him with a couple of coffees, explained the bill in full and just went beyond and above what is normally expected from a garage service department very often reviews are far rom complimentary but Emily was absolutely fabulous and Jaguar would do well to take note as she really made a difference. If only there were more Emily's around .

D. R.

I booked in for an mot and to check the stop/start system that hadn't been working. Although I was told the mot would be about an hour, after nearly 2 hours no-one updated me on what was happening. I had to ask and was told, it was in for a mini valet. The stop/start battery was fine and they had reset the system. The car passed the mot but the mileage on the certificate was significantly overstated and I was told a new one would be emailed to me. That was Thursday morning and I am still waiting. I know it was Bank Holiday Monday today, but an email on Thursday or Friday shouldn't take over 2 days to get to me. Overall I was a little disappointed as communication could have a little better

O. D.

We recently purchased a Jaguar XE. We initially booked a test drive through Alan Wood in Preston. The whole experience we received from Alan was second to none. No selling pressure and went out of his way to show us all our options. Highly recommended. Thanks Steve and Clare

F. R.

If they got my address right, it would be a good start. All documents are going to my neighbour. They have been informed. Rang yesterday and was assured that someone will look into the matter and call be back, unfortunately, still waiting. Still waiting for the car registration from the DVLA with the correct address. It's not the service prior to buying the car that counts but the level of customer care after buying the car that matter..

S. M.

We came prior to lockdown and would like to give a special mention to Joe for giving us a great customer experience and being patient with us while we talked through our options. We have never had a Jaguar before and his expert knowledge was second to none and reassured us we were making the right choice. Thank you Joe, we will be returning soon.

b. w.

I took my my car for first year service, the staffs are very nice and friendly, I should give one more star on their service, but I drove my car home and re-started in the other day morning, some noisy sound had came from the engine, I opened the bonnet and found out one of the cap adapter of the plastic cover did not properly mount back and cause one end cover keep vibrating with the engine, I had to take the cover off and adjust the plastic cap to put back, it seems ok now, but I found the cap had been worn out a bit because of not being properly fixed. overall is ok, only the careless technician.

N. B.

Just collected my new F type. Amazing service from Martin start to finish making the collection day extra special with a few nice added touches . This is the second car I have bought from the garage and I can’t recommend them highly enough . Thanks again, will need to have that handshake !

A. M.

Picked up my new car a few days ago, absolutely chuffed with the amazing customer service I received off Alan, he was really lovely and helpful. Definitely recommend as it was an amazing experience and the car is beautiful! 5* :D

P. A.

Upon my arrival I was greeted by Steven Martin, who confirmed my details and the work I had requested to be undertaken. I had arranged a while you wait service and was advised of the on site facilities available to me and the expected time frame for completion of the work I chose to take a walk in the local area and was directed to nearby amenities. Upon completion of the work, I was contacted by Steven within the advised time frame and returned to the site where he fully briefed me on both the work carried out and the findings of the complementary health check. The vehicle was returned to me in excellent condition having been washed and vacuumed, the experience exceeded my expectations and would happily recommend to others, many thanks Best Regards Phil Abbott

T. M.

Often with great big fancy showrooms (and they are great and big and fancy) the building and the gadgets outweigh the personalities, so it's nice to see somewhere where the people, from being greeted at reception to then dealing with Louis Cookson and Craig Moorhouse who helped me acquire the car I was looking for, have the professionalism, warmth and personality to outdo their wonderful showroom. I had previously bought my last 2 cars from another dealership, some miles from home, for that very reason and was hoping to buy from them again this time - but they had lost what they once had and my next port of call was Inchcape Preston. I now have a new car. Thanks especially to Louis for his help and whilst I was away.

T. M.

We visited the saleroom at Preston to explore the possibility of changing our Jaguar before the PCP period expired. The sales person |Ryan Allan was extremely helpful in explaining all our options both about PCP and the offers available. In the end we decided to trade in our XE for an E-pace and were very pleased with the service provided throughout our negotiations. We couldn't have been more pleased.

P. S.

Just bought my first jaguar from Inchcape in Preston massive thanks to Katie who made me and my family feel welcome and made the whole experience of buying a new car a happy one. I would highly recommend this dealership for the quality of customer service I have received and was not made to feel like I was made to feel when buying from the last dealership I purchased a new car from. The service and not much so difference is price I wouldnt look back. Highly recommended and great car throughout. Thank you very much. Paul Smallwood

P. H.

John Taylor and Craig Moorhouse couldn’t have been more helpful. The service was second to none. We would have no hesitation in recommending anyone to them when changing their car. John even came in on his day off to personally take care of our collection. “True 5 star Customer Service”

J. O.

We have recently purchased our Range Rover Velar from Inchcape Jaguar Preston and could not be more delighted with the personal service we received. Louis Cookson provided an exceptional service and even continues to after the car has been delivered. We have a Range Rover dealership much closer to our home, but their customer service is nothing like this dealership. Absolutely worth travelling to if you're used to getting poor service from RR dealers in your area.

S. M.

I came to Inchcape Preston just to have a look around, however Remy was so helpful and found me exactly wanted and I just couldn’t say no. I was coming to the end of a PCP contract with Mercedes and I was unsure of what my options were, Remy was extremely knowledgeable about this and helped me come to a decision which would take all of the stress of dealing with Mercedes away and I incorporated my part exchange into my deal. I came in and briefly described what car (Range Rover Evoque) I was looking for and my budget and Remy immediately had a car in mind we had a look around it it was lovely however I couldn’t help but think I wanted a couple more features. He went back and within minutes had a solution which turned out to be the car I purchased that day but was at another branch he then suggested I test drove the one at Preston to get a feel for this, as this was the same car just a few cosmetic changes and I was sold when I drove it. Remy was extremely professional at all times although I had him back and forward as I had many questions and requests he was always able to answer confidently and professionally. He even was able to sort the day of collection for my birthday which was within a week. He is a credit to inchcape Land Rover and jaguar, I can’t fault him he was friendly, professional and extremely helpful and I felt completely comfortable to ask him questions and not feel pressurised into anything from start to finish a pleasant stress free experience. Thank you so much Remy, I really appreciate everything and I couldn’t be happier with the car.

M. C.

We have recently picked up our new Jaguar from Inchcape at Preston. We have to say that it is possibly the best customer service we have ever had. We started back in February looking for a new vehicle and after going around several dealerships in the area we weren’t impressed with the welcome we received. We then went to Jaguar and met Ryan who was very knowledgable about the product and answered any questions we had. Following that we placed an order for our new vehicle and was given weekly updates as to where the vehicle was upto in production. When the vehicle arrived we were invited down to the dealership to have a ‘sneak preview’. When the big day came for collection Ryan welcomed us into the dealership and made us feel very special indeed. We are extremely happy with the customer service at Inchcape and I would t hesitate in recommending them to anyone.

P. M.

Excellent Land Rover dealer, efficient friendly service, comfortable waiting area.

I. S.

Always an exceptional level of service at H. A. FOX. All the staff are friendly and explain everything they are going to do before commencing on your car. I have no hesitation at all in recommending this company. This review was from over 2 years ago, since then they have moved to new premises the other side of Preston and unfortunately when they moved they forgot to take with them there customer care and almost everything else that made HA Fox a nice place to visit. I would now give it a 1 star rating.

K.

I recently give a 5 star review for my purchase... However, I can’t seem to find it amongst the list of reviews.. it’s been over a week since the purchase and I’m still over the moon with my recent purchase. All the previous finance has been settled and I was kept in the loop with the progress.. Thank you to Skye for keeping me calm and settled.... 10/10 showstopper... probably see you in a few years for an upgrade. Regards. Kosta

n. A.

Remy looked after me in looking for a 3 year old Jaguar at Incchape Preston, he was professional, and good to chat to. I came from Liverpool and the young fella did his job excellently. Made the whole buying experience easy and fun. I'll see you again in 3 years pal. Thank You.

D. P.

I would recommend this dealership to anyone wishing to buy a jaguar new or used. My experience was a complete pleasure and nothing was to much trouble, from the moment I contacted jaguar Preston to the day I collected my car. And a special thanks to Skye for her professional manner and knowledge. A complete pleasure to deal with. 10 out of 10 Skye and all the team. Dave Price

T. B.

The service I received on buying my first Jaguar was very pleasing with all the staff at the Preston Branch ensuring that I was fully happy with my choice of vehicle. Having now driven it for two weeks I can say that the car is living up to the expectations I was hoping for in a renowned car. If I had one small quibble it would be not on the part of the staff at Preston but on the Jaguar manufacture itself and that is I could not get an outlet installed in the boot of the car I purchased for use with a cooler box. I was told the unit had been discontinued and on making enquiries at an auto electrical firm I was told they could easily install one. Not yet completed this as unsure if it would invalidate my warranty. Apart from this small hiccup I am extremely pleased with both the car and the service I received.

L. B.

We had a thoroughly enjoyable experience when we recently purchased our first Jaguar. Everybody we met during the process we found to be extremely helpful. Thanks in particular to Camryn who looked after us and made the process easy and enjoyable. We are very excited to fully explore our amazing car! Thank you!

N. F.

Great for parts, was not happy with the only time tried to use service. Despite insisting when I booked that I wanted to observe my wheel alignment I was told it was not possible due to 'health and safety'. Booked a week in advance and was told this the afternoon before my 09:00 appointment. The manager did agree to compensate for lost earnings as the call was recorded and I had made my condition clear when I booked.

R. G.

Had my old car serviced on 26th November. There was a problem but it was sorted by Hannah in service, no courtesy car. I was loaned an I-pace and purchased one on the day. Picked it up on Friday and Matt was very professional. So far so good this is the 7th Jaguar I have bought from you.

C. A.

It is almost inevitable that you will get problems with your car and those problems can range from small teething ones to more fundamental issues. A company and more importantly its people are defined by how they deal with those problems ranging from denial, protection and deflection to a warm, reassuring client first attitude. I can honestly say that the Jaguar dealership at Preston provided a first class, proactive service and an unreservedly client first attitude to me today and I want to show my appreciation and recognise them for it. Thank you all.

C. C.

Recent visit to Fox Jaguar to have some work undertaken on my XF. Great service, cheaper than another Jaguar dealership I’ve used (although I shouldn’t probably say that) with the car returned on time and nicely cleaned. Nothing was too much trouble for the service department, even taking time out to show me how to clear messages on the touch screen - we’ll done everyone

M. J.

Considering the pandemic we are all in and the difficulties we all face, my experience at jaguar Jane rover was a very good one. I felt safe and confident venturing out during these trying times. The young lady that dealt with me, her name escapes me was very pleasant and courteous, and attentive to my needs. She is an asset to you company.

C. L.

Joe was the ultimate professional from start to finish. He was considerate and unpushy when it came to the sale and wonderfully comprehensive when it came to the handover. He immediately tuned into our my sense of humour so buying a car has never been so pleasant.

S. H.

Long way to travel for me but worth it as the new car is just what I wanted. lovely people. Lovely Car.( I- teething issue with Sat Nav.) Drives lovely. HA Fox, Always been good for me. I am sure they wont disappoint. give them a try.

S. S.

Bought an 11 month old XF from Camryn at Inchcape Jaguar Preston. From start to finish the services was attentive, pleasant, relaxing and thoroughly professional. They even held on to my car for a week as I had to go to France with work and didn't want to leave my new car at the airport. Can't recommend them enough. Oustanding customer service.

S. W.

Had a very easy and pleasant experience dealing with Jaguar Preston. From my initial email requesting a test drive to completion and hand over was all seamless and straightforward. My sales executive was Skye Sandiford, she has been very informative and thorough throughout the last 2 days, any questions/information were answered with confidence and assurity without any push to sell ! I would highly recommend both Skye and Inchcape Jaguar Land Rover Preston. Many Thanks

B. R.

A delightful experience, which was entirely satisfactory. Ryan was as helpful as possible, and ensured that my experience was smooth, and that I drove away very happy. Top drawer customer service, from start to finish.

D. D.

I had my car (lex lease vehicle) collected for a service, however this took three attempts to sort out between Lex and yourselves, each party blamed each other but it was me that was left inconvenienced. When it was finally collected I was very happy with the service provided, sadly only 4 stars on this occasion.

D. w.

Picked up my first ever Jag yesterday, a brand new E-pace - what a car and what a day!! Louis Cookson made it really special - what a great guy! He knew how much it meant to me - basically I've wanted a Jag my entire life and the E-Pace is definitely THE jag to own today. So Louis went the whole hog, from the slow reveal with the cloth pulled back to reveal the car with my personalised number plates, to the keys with Jag key-rings in a presentation box! A brilliant day! Louis is so far from the caricature salesman, you can tell he really cares. And as for the car - wow! How can a car that size handle like a baby sportscar?!? A fantastic drive. I love it!!

A. F. A.

I very much doubt that Lemony Snicket could have encountered a more unfortunate series of events. Had it not been for the patient, personable and courteous attention of Katie Needham, I would have withdrawn from the sale contract on changeover day and would most probably have exercised the 1000 mile return guarantee. My enjoyment of the vehicle will be tarnished by the experiences I encountered before, during and after the transaction and I truly feel sorry for Katie who has had to cover for the incompetence of her colleagues.

S. S.

Great experience..I had lost my wheel locking nuts key, After calling numerous tyre garages and local car workshops, I had been quoted in excess of £40 one of the local garages quoted £85 all of them had said there would probably be damage to the wheels. At this point I contacted H.A.Fox, after a 2 minute phone call I was on my way to Preston. Locking nuts removed free of charge when I purchased 4 new wheel nuts.The staff and the apprentice could not do enough. 5star service.

G. L.

Everything perfect and just as it should be - Except - surely a main Jaguar dealer should be able to update the inbuilt Jaguar Sat Nav? They say they are not allowed to??? I'm directed to a web site, which I've already tried to use several times and so far haven't been able to do it. I just don't understand why this isn't part of the service - or I would even pay for it separately. Apart from that it would have been 5 stars.

P.

Very variable in what your experience will be, sometimes great other times not so.

d. g.

very good service, Remy was friendly and efficient. very good experience and my new car was presented in excellent condition. I am very pleased with all my interactions with Inchcape.

L.

Promptly met upon my arrival at Inchcape Jaguar service by very attentive staff member called Megan, courtesy car was waiting for me. I received a call advising that my was ready for collection and was currently being washed and vacuumed ready for my arrival. I also received a follow up call from Inchcape inquiring if I was happy with my experience, which of course I was. Well.done Inchcape Jaguar Preston.

h. z.

I went in yesterday as my adblue needed refilling on my Jaguar XJ and I had 0 miles left so the car wouldn't restart had I switched it off. I left the car running in the car park and spoke to the lady on reception who was very polite and friendly and asked me to drive the car into the service area and she would notify them. My car was taken by a member of the service team and the adblue was refilled without any issues. The drivers seat, steering wheel and floor mat was all protected when I was given the car back and I asked how much I owe for the refill and I was told that it was complimentary and me and my daughter went on out way. Overall I was very impressed with the service I received and I will not hesitate to return to Jaguar Preston in the future.

P. K.

Recently took position of my new SVR range rover from Preston and what a car. Drives like a limousine, looks like a work of art and if let loose go like a train. I had the pleasure of dealing with Martin who was very professional and took me through each stage in finding the right car for me. Great show room and set up at the Preston site.

D. K.

Can't thank Martin enough for all his help with the purchase of our new Jaguar. Nothing was to much trouble . And all questions were answered promptly. Will definitely seek out Martin again when our other car is ready to change.

F. G.

We thoroughly enjoyed our experience during the purchase of our Range Rover Velar from the Preston Jaguar Land Rover Dealership and would like to mention that the customer service throughout shown by salesperson Alan Wood was first class, we would also like to thank all of the team from sales to valeters and also reception who always offer a warm welcome and thankyou Alan for the supply of carrots for our horses that you promised ! Will definately recommend this dealership to family and friends.

J. S.

I first visited Inchcape JLR in December 2019, looking to treat myself to a Range Rover, I was greeted by Salesman Joe Pender. Who asked me all the right questions and totally understood what I was looking for. I came back later in December for which I decided on an SV Autobiography, Joe found me a beautiful car with the spec I was looking for, so I was delighted to accept the deal. I would also like to say since buying the car Joe has been nothing but helpful showing fantastic professionalism and aftercare, to a point ive already recommended Inchcape JLR and Joe Pender to one of my friends..Thank you to all at JLR for a great service

J. F.

some real ups and downs with my purchase if Boris largely due to the dvla issues. Even so Martin kept me informed and kept chasing them. I am now switching my land rover allegiance from Farnell in Colne to Inchcape in Preston.

P. H.

Just purchased a jaguar xe r-dynamic se,had the the pleasure of dealing with Martin Collins,we weren't able to view the vehicle in person as lived to far away so Martin did us a full video review of the vehicle and described the car in great detail, any queries i had he always sorted Martin arranged delivery and as promised arrived the day we agreed,very happy with the service we experienced, would highly recommend Martin Collins.regards paul

I. S.

I could not fault the visit at all, I recieved an E-mail with a recording of the initial survey showing the warn brake pads and tyres with the information covering the depth of tred and stating what was required to make right with the associated cost definetly a good idea and very informative. The service and replacement of brake pads was completed on time with all staff being very attentive and polite, so overall a very good experience

t. w.

Pleasant helpful staff, explained everything fully and left me with no doubts that i had chosen the right dealership. David Procter was a big influence on my final choice as were all staff i met during my visits,would give the highest of recommendations to any one thinking of purchasing a Jaguar.

c. c.

We’ve been buying Jaguars for many years and my hubby had a specific model with all the bells and whistles on it in mind, Skye searched and found us everything we asked for, the car the customer service from inchcape and subsequent dealings have been great. We’ll keep coming back! Next time though Skye I do want my flowers as you don’t want to be out done by your North Easten colleagues do you. Lol.

N. F.

Everytime i visited the showroom, whilst deciding which (and brand) i wanted next, nothing was too much trouble, the coffee was free flowing and ryan was happy to help everytime. Ryan has shockingly good product knowledge, which i think is rare in car dealers these days, having been to a few, so this is refreshing...id recommend these guys if you are in the market for a premium car.

M. P.

This was our first jaguar buy and a bit nervous about it....no need to worry the staff and showroom are really welcoming... Everything from start to finish was made very easy ...Scott the salesman was spot on...and driving our jag away within the week was brilliant

P. B.

Initially the problem wasn’t sorted - after we pushed the technician / service dept agreed and the car was fixed

T. D.

Having bought quite a few vehicles in my 50 year of driving I found the Jaguar experience at H A Fox somewhat different. The salesman Carl Corry was friendly, as I would expect him to be, but also more interested in understanding my requirements with regards to the vehicle rather than just wanting to make a sale. He made the experience of parting with over £20,000 as pleasant as possible and at no time exerted any pressure to hurry the sale. If he represents to ethos of the company I will, if the occasion arises, look to H A Fox for my next vehicle.

D. J.

Bought brand new XE last week. Great customer service and product knowledge. Everything explained clearly. Couldn’t do enough for the customer. Joe is a credit to the dealership.

A. K.

Fantastic service from Katie Needham she has provided me with an exceptional customer experience from start to finish like never before. Thank you for making my purchase seamless and very easy. Thank you once again.

S. T.

I cannot fault the whole process of buying the F-pace. Mr. McHugh explained the car and the procedure if I decided on it. The test drive was seamless. He kept my updated on delivery dates. On delivery though the forms were somewhat tedious to the point that I lost count. After purchase was completed Mr. McHugh sat in the vehicle with me and gave me enough to allow me to drive it safely away but not too much for information overload

F. J.

Very efficient service. Sorry I can't remember the name of the gent helping, I think Mike or Dave. Very pleasant and organised. Superb service.

r. o.

I recently bought an Approved Used Jaguar from Inchcape Preston. Louis Cookson made the Covid secure process a pleasure at every stage and was helpful, knowledgeable, patient and professional. Thank you.

P. Q.

Scott was very Friendly and very experienced with good knowledge of the vehicle. Scott did not push the sale on me and was very accommodating and helpful throughout. Great job

R. B.

I purchased an Xe Prestige this week,with the help of Martin,who was so helpful & understanding it made the purchase a "joy" rather than an "ordeal"Overall a pleasant experience.Would recommend Inchcape team & Martin. Ron Bartlett

l. p.

told the first update to my car would be 30 mins and the second one would take a bit longer, I arrived at 10 30 am and was still sat in your showroom at 2 30 pm, if i'd have known i would have had a courtesy car, or got someone to drop me off.

P. G.

I had a query regarding a potential issue on my Jaguar XE ECU. Even though It was the very end of the day, I found a helpful Service team, who were able to help me out. Thanks!

S. S.

Had an issue with the In control app, spoke to Martin who was extremely helpful and sorted the issue , he was very polite and professional whilst talking me through the process and even called me back to make sure everything was ok , would definitely recommend Inchcape at Preston

K. P.

Great staff. Specially the sales person Remy Walker. He’s best. He looked after us very well to find the suitable car and deal. And the coffee there is always good 😄

I. M.

What a fantastic dealership this is and I love the drive in system you have for service customers , and many thanks to Mark Gratton my service advisor for looking after me once again, all round service second to none

J. P.

We called in off speck to view the Ipace, fortunately there was one in the showroom, we were lucky to be able to test drive the Ipace at short notice. Katie took me out on the test drive, her knowledge of the Ipace was impressive. We were impressed with the Ipace overall and started the process of buying the showroom model. Katie organised the purchase for us and we were able to collect the Ipace two days later, great service all round.

K. S.

I recently purchased a Jaguar F Type from Skye Sandiford at Inchcape. The process was smooth throughout, I was always kept well informed regarding the progress of vehicle delivery and Skye was approachable, professional and helpful throughout!

D. B.

My E Pace was booked in for a software update. I'm new to Jaguar and Inchcape, the staff were friendly and professional. I worked through the upgrade, there are laptop charging facilities and free WIFI. I would highly recommend a visit. Thank you Inchcape. Deserving of five stars.

k. w.

Absolutely exceptional in customer service from start to finish. All aspects of the pre inspection of my vehicle was videoed and sent direct to my phone. The staff at H.A.FOX go the extra mile , well done.

j. p.

Service, , MOT and diagnostics on window / door problems Excellent serivice and kept well informed by Jag Preston

E. M.

The best buying experience i have encountered in many years of car purchases Ryan smith who dealt with my car dealings was excellent and will certainly have my recommendations.Nothing was too much trouble Very nice people to deal with. Ernie Millington

L. M.

Excellent service from Dominic who accommodated my request to drop car off day before and explained the reasons behind all the work that needed doing on car during MOT

P. F.

This is the third Jaguar that we have purchased from Inchcape Preston and I wouldn't consider anywhere else. The service is excellent, the salesman Louis Cookson is excellent, and you are made to feel special no matter how much or little that you may be spending. Louis is the epitome of everything that is good about Inchcape Preston and I would not hesitate to recommend them.

A. G.

I had my F-Pace serviced 3 weeks ago and I was impressed by Caroline and her attempt to get my bluetooth connectivity working for my android phone. This was a success and I have been enjoying playing music from my phone ever since.

J. A.

Remy made my visit for my Jaguar a very easy and relaxed day. He was very well mannered and was very knowledgeable about the car. It was a , pleasure to deal with Remy and I would return to Inchcape again. Thankyou Jaguar and Remy.

M. H.

I called into Fox Jaguar with an A/C problem. Even though I had no appointment, they fixed the problem quickly and I was on my way in a cool car. Excellent friendly service.

J.

Great Customer service from Lee Dwayre. Fast and efficient. Will defiantly recommend and use again.

N. K.

Excellent. A fantastic experience purchacing an E PACE. David was fantastic, very good manner and nowledgable and professional but not at all pushy. A very customer centered experience (rare these days). Well done and thank you!

M. R.

The staff from start to finish were excellent, the service you offer was exemplary and even as a company car owner i was amazed by the service and standard of the staff.

M. Y.

Very good and attentive service from Ryan Smith , nothing was too much trouble . He took time to make the buying experience of my Jaguar a pleasure , he is an asset to your Company ...Many thanks.

M. H.

I can only say what a change it was to be treated well in a car showroom the professional service was on parr with Bentley Newcastle , Skye not only sold me a very nice Jaguar F pace but made the whole experience seem special , even a chocolate bar saying happy birthday 10/10

D. H.

Superb service from Emily Ridehalgh in the service department

K. B.

Fantastic Service by Emily Ridehalgh in the Service team, its brilliant to see young people giving the best customer service in the industry - Well Done Emily keep up the great work

O. R.

I can't thank Inchcape Jaguar Preston enough for the fantastic customer service that they provided. A very special thank you goes to Martin who goes above and beyond for his customers, he is the reason as to why I keep going back to this dealership. He is a true asset to your dealership. If I could give more than 5 stars I would do. Thank you again.

C. B.

Excellent service from Skye who arranged delivery of a F-pace from Southampton.Picked it up today and I’m absolutely delighted with both the car and the service I received.Strongly recommend them. Thanks again Skye

M. K.

Remy was great made the car and experience perfect. Would definitely recommend Inchcape Preston.

D. B.

Rectification of a rear door fault on F-Pace. Replacement parts were not in stock but were delivered and fitted the following day.

P. S.

Bought a Jaguar XE from Ryan, the car is perfect. The attention received from all the staff at HA Fox was brilliant. Very nice place, excellent cars and excellent staff.

i. r.

The MoT went well with a slight hiccup with downloading the software but was soon sorted. Very pleased with the service and health check video.

p. o.

Excellent sales staff. Any issues I had were dealt with by Ryan Smith whom I could not fault. I would not hesitate to recommend this dealership

m. h.

My visits were easy and the experience was very pleasant Remy was very attentive and helpful -he up-sold me a new car instead of the used one I was originally interested in, he was very knowledgeable and answered all my questions without hesitation - As a sales manager myself, I was very impressed with his attitude, drive and professionalism.

c. d.

Colin Dockery, Just bought a jaguar f pace from Scott at inchcape jaguar Preston, the service was very good Scott was brilliant couldn't of asked for anything better. Thankyou for all your help too all the team plus the cakes and coffee.

E. R.

Purchased an approved used car last week. Dealt with Martin throughout, who made the full process run smoothly could not recommend more.

R. G.

Great service as usual, and a clean car afterwards! Thank you

D. P.

Review from Mrs. J. Potts. I would like to thank most sincerely Brad and Emily in the Service Department. They both went above and beyond to arrange and sort out the issues I had with my vehicle. Brad was so kind and understanding. Thank you all so much.

L. H.

We had a lovely lady called Skye to take us for a test drive, she was so helpful and friendly ,she was chatty and made me feel feel very comfortable with her there was no pressure from her and she answered all our questions .such a pleasant person .

J. L.

Dennis looked after us and couldn’t be happier with the service he provided.

S. B.

1st class experience buying my first Jaguar. Alan Wood was a pleasure to do business with, definitely recommend and I look forward to my next visit.

l. d.

If anyone’s looking for a used jag or a Range Rover go and see Scott Wilson at Inchcape Preston. What an absolute star this man was and a pleasure to deal with. Would definitely buy again from him 5*****

K. R.

Brilliant experience from start to finish. Took my Jaguar in due to a possible fault and it was repaired, valeted & health checked all in the same day. Nice place too! 😁

T.

Great service. Service has stepped up from last visit by my bosses now 5 star instead of 1 star. Well done.

S. M.

Under the difficult COVID related circumstances the visit was everything it could be. The staff are friendly and they gave me confidence with distancing observed etc.

C. C.

Purchased a New Jaguar XE from Jaguar Preston , Miss Katie Needham the sales executive was fantastic from start to finish , a pleasure to deal with , explained everything perfectly, talked us through the whole process , kept in touch with progress of the vehicle , and on handover went though everything, cant fault the service 10/10 , would recommend jaguar preston , and Katie to anyone !

c. s.

Purchased a F-Pace from the dealership, great communication & service from Paul, even going as faras to fit new personilised number plates to my car at home, service above & beyond..! many thanks.

C. C.

Very friendly staff very helpful and very generous thanks to Hannah and dave who looked after me 😃 . highly recommend taking your vehicle here with confidence .

A. I.

I had a very positive experience with my recent visit. The car has eventually been sorted and it was resolved under warranty. The fact it took 2 years plus is disappointing but that had nothing to do with Preston. Overall it was a good outcome. Customer service brilliant.

T. A.

Dealt with Gary Seed who was helpful, professional and courteous throughout; a number of relatively minor warranty issues have come to light in my first week of owning my approved used Jaguar. However Gary has been very helpful in trying to arrange for matters to be resolved. Thank you.

H. E.

Really helpful staff and a great test drive! This is a fabulous showroom if you want to see the best Jaguar Landrover has to offer.

C. P.

Required work on air con system. Excellent service and communication from staff. Very satisfied with work done

p. b.

Very efficient set up to deal with the trying times we face with covid, felt very safe and well looked after service was good and informative will return for my next service

d. w.

Just upgraded my Range Rover great service and attention to detail from Louis, thank you for all you assistance / help

S. T.

Emily kept me upto date with repairs that were required during service Thanks to the service team car fantastic runs like a dream😁😁😁

S. L. B.

Had a great experience dealing with Alan at Inchcape Preston buying a ex demonstrator F pace. Few niggles but all dealt with by Alan in a proffesional manor.

C. S.

Excellent service from start to finish. Ryan Smith matched my requirements and then exceeded them. I'm very pleased, again.

I. D.

Emily day was fantastic from start to picking my new car she was very knowledgeable answered all questions I had fantastic customer services

T. K.

Top of their game here at Jaguar. COVID safe the showroom is closed, however they will do everything they can for you.

P. M.

Took an F-Pace in for service. Generally everything went well and crucially the cost was less than first quoted. The only downside was some apparent confusion among the staff: people with clipboards wandering about and customers getting frustrated not getting answers to their questions.

P. S.

I have to say we were thoroughly impressed by the quick and efficient service provided by Lindsay Silverstone (cool surname!) when we were looking to order 4 x i-Pace models through our business. She organised a great day of test driving for us, and provided prompt and competitive figures for us to help in reaching our decision. Thanks to Lindsay and her Team. :-)

L. B.

Thanks to Kate and Chris for all their help in my purchase of my new fpace. Met all my needs and made the experience of visiting inchcape Preston a very enjoyable experience .lee

S. M.

Fantastic from the phone call that Ryan took and then going down to the dealership a nice feeling on entry no nonsense not pushy good job done

P. a. U. B.

I just bought my first Jaguar The service I received was first rate with special thanks to Neil Mc Hughes for making the sale an enjoyable experience

J. W.

Very good from booking in to collecting my car Penny dealt with the whole thing in a professional and friendly manor

M. H.

Had a chat with Lizzy in parts ,great help very knowledgeable and resolved issues very quickly

C. M.

Extremely helpful and I wasn't buying a car at that time. I will definitely be coming back as the service is 5 Star.

J. A.

I found the whole experience of looking, talking about, and ultimately buying a car. Alan was incredibly helpful, highly recommended!!

A. P.

Very efficient staff and very happy with my new car. Big thank you to Skye for all your help.

D. G.

Very happy with my October Jaguar purchase at Inchcape Preston, Louis and team were very helpful and informative and answered all my questions, Dan G.

S. P.

great service louis went through everything from start to finish smooth sailing all the way through

S. H.

Found the service and communication to be excellent throughout the purchase. From the initial enquiry to collection, everything has been very smooth and professional. Dealt with Dennis throughout the process and would certainly recommend.

A. M.

David was excellent, he was very helpful and friendly and made the whole experience easy and enjoyable

B. G.

Excellent friendly staff, from the young lady who greeted us and Skye who dealt with us . Well done

K. B.

Used car purchase and trade in of my old car. Good service and friendly sales team.

S. R.

Good location, massive amount of vehicles. Thanks to Skye for all her help and patience.

L. C.

Excellent service at a price we felt very happy with, would recommend this Dealership to friends & family

J. H.

Fantastic . No probs i could not get back same day. Let me keep courtesy car..

G. M.

Pleasant helpful staff, elegant relaxing surroundings and good coffee - oh and the cars are pretty good too!!

P. W.

excellent service,very happy.

D. C.

I found Hanah really helpful and a brilliant ambassador for inchcape

D. H.

A great service with helpful staff the person that dealt with me Mr Alan Wood was vey efficient and gave a service he should be proud off .

D. H.

Went to disable old phone from my Jaguar. Martin was very helpful and quick to serve me. Very pleased with the service.

S. D.

Remy at JLR Preston is a top lad.

E.

It was a pleasant ad stress-free experience. Thank you.

B. C.

Most jobs were done as promised BUT 1 item still outstanding.

J. M.

Excellent service throughout

S. H.

Although communication during the service and MoT could have been better, Inchcape's communication post service was excellent.

S. R.

Excellent service from all staff , very pleasant experience all round 👍

c. k.

Dealt with by Martin Collins - Great service, no hassle at all. Thanks Martin

M. R.

I was very impressed with the service I received from all the staff on the day. Thank you.

J. W.

Wow so professional picked my car up and thought it was a new one all so clean and shining ,

R. V.

First class advice and service at a competitive price.

S. R.

A pleasent experience all round. Starting with the sales executive, Alan Wood - nice guy to talk to, very helpful with no pressure. Even after the purchase - Alan continued to follow up on any questions I had. I would definately recommend Alan and Jaguar Inchcape.

J. L.

Add blue =500 to1000 miles per litre. First tank 25000 miles second tank 5000 miles third tank 14 litres = 14000 miles at 1000 miles per litre. ??????????????

P. W.

Clean, smart dealership with friendly staff.

S. P.

Spoke with David from sales and a very pleasant receptionist! Very friendly and professional!

d. T.

Very organised and professional very friendly staff Thanks you

N. S.

Im very happy with the work undertaken. I will always go direct now.

T. M.

Guided by Emily in an efficient, confidence giving way. Exactly as stated

M. S.

Very helpful and lots of social distancing measures.

m. m.

Very happy with the service provided.

A. M.

Very dissatisfied with service offering and communication.

k. c.

Nothing is too much of a problem 110% for service

n. p.

We attended the dealership without an appointment. This was no trouble. A sales person was found who was very professional polite kind and courteous and also listened to our needs. He found is a approved vehicle and a short time later the deal was done. We can’t thank you enough.

B. D.

Nice cars, friendly staff.. Clean & fresh

M. O.

Great friendly staff and service, excellent coffee!

C. P.

Just driven away in my XF, thanks for all your help especially Ryan and Skye.

j. w.

FIRST CLASS SERVICE FROM ALL,HIGHLY RECOMENDED.THANK YOU..JOHN W

C. S.

Found the staff and sales people very helpful and welcoming would recommend

A. A.

Very good.

A. F.

Great customer service and more they go that little bit further

N. T.

Pleasing visit with all aspects of Service and Personnel on top form.

B. H.

A.very pleasant experience. Good people to deal with.

L. K.

Everything ran smoothly, David was clear with information

S. H.

My vehicle was booked in for a DRL replacement. We were given a brand new loan car. The work was completed on schedule and without fuss. The level of customer service from Mike was exemplary.

C.

Modern, efficient, excellent staff and technicians. Well recomended.

A. L.

Just had my first service here. Very impressed

M. H.

Best ever treatment on buying a car .staff the best

I. M.

Great customer service

A. M.

Handled nice and professionally - thanks Skye Sandiford

G. S.

Well looked after on collecting my new car.

C. W.

Excellent buying experience!

C.

Great place good service friendly staff

B. C.

Friendly helpful staff and good service

A. J.

Very informative and great service

S. D.

A short notice MoT which rolled into a first Service and tyre change which extended the visit from half a day to 3 mainly due to issues with the wrong tyres being delivered. However, customer Services kept me fully informed including the short notice use of a Curtesy car and then delivered my car to my house. All round a good interaction and a happy customer at the end.

P. W.

Great service - Ash was brilliant

N. T.

Great experience, friendly efficient staff.

S. C.

Very Happy with the service I received ..

B. W.

Very good and very friendly staff

P. R.

Good experience friendly staff

S. K.

routine 2 year service and air con service.

G. C.

Very friendly Good service

p. s.

Great service from Jaguar Preston ☆☆☆☆☆

S. B.

Great & friendly service

A. B.

very poor second hand xf choices

m. m.

It was car service and engine work. Great experience both time. Courteous and efficient staff. All work completed in time

A. L.

The process was to expectations.

P. B.

Nice experience from start to finish

S. G.

Pleasant staff and experience.

t. d.

Great service as always

S. P.

Nice place.

Z. X.

Nice place.

J. C.

Nice place.

G. J.

Nice place.

s. m.

They are brilliant!!

C. F.

Spectacular new showroom

B. B.

Our recent Velar purchase was wonderful and easy experience from start to finish. Louis from sales was extremely helpful, couldn't wish for a better customer service and the car is amazing!

C. T.

Great customer service

L. C.

Good friendly services

S. H.

To Dear

R. H.

Excellent

d. p.

Efficient and friendly

L. F.

Perfect

J. p.

Lost the personal touch

E. R.

Excellent service

L. B.

Excellent mechanics

D. S.

Great service

W. M.

Went into the showroom already serious about a purchase. The showroom and surrounding waiting areas are stunning and have a very laid back atmosphere. When I needed assistance I was greeted by Remy, who I agreed a deal with after he got me a fantastic price on a brand new XE. Remy kept me in the loop at all stages of delivery after agreeing to purchase the car. He also supported me in sorting out very minor issues after the purchase. The overall service is very good and everyone is happy to help (including Karen in the admin department!). I'd highly recommend this place if you want a new Jag / Land rover.

C. A.

Shame the paperwork was not ready the first i visited and had to be completed when i collected my new car . Also you valet company put marks all over my new car which will need fixing by a detailer so i would say that was the biggest let down. The staff excellent and friendly though

A. S.

Badly organized.

P. g.

Car service

T. J. J.

Quite the setup

M. E. M.

S. W.

P. M.

J. O.

A wonderful experience dealing with Louis Cookson, very professional and nothing was too much trouble. He listened and I felt very at ease in discussing what I wanted from my new car. The car was on order for about 10 months and I got frequent updates with progress of the build (or not because of Covid)

H. J.

Picked up my new F Pace Chequered Flag last week The whole process from start to finish was well managed by Kelly Gaze very good overall service.

C. B.

I have been looking for a Range Rover Velar for many months now. After a number of bad experiences with Farnell Bolton I decided to drop into Inchcape in Preston. I was introduced to Martin Collins who was very welcoming and attentive from the very beginning. I have had some negative experiences with car salesman in the past so I was a little wary. Martin is a very genuine chap who puts the customer first. He is the only car salesman that I have dealt with in 20 years that actually returns phone call and messages in a timely manner. We all know how buying a new car is a big deal and some salesman treat it like you are buying a bag of sweets. Martin in different he treats you like a human being and understands the emotions around buying such a big ticket item. After we agreed the deal he kept in close contact throughout and even after I had taken delivery returned my calls and messages. Normally you don’t see car salesman for dust after you have drive out of the showroom. Overall my experience has been very positive but that is down to Martin rather than the dealership.

G. B.

Staff were friendly, polite and very helpful. I felt I was a very important customer, even though I was not buying a new car. To me, what was obvious and important, was the amount of money I was spending was not relevant. I was a customer and valued as such. I am very pleased with my car too!

T. C.

Had my Range Rover Evoque serviced today. First time I've used Jaguar Preston, but will definitely recommend. First class service from the minute I booked in online to the collection and drive away. Updated regularly on the status of the service, greeted by friendly and helpful staff. I wish all customer service was like this!

J. H.

Overall a positive experience. The car wasn't ready on arrival and although advised it would be 10-15mins, the car wasn't ready until 40mins after my collection time. It would have been helpful to have been kept updated on the delay/expected waiting time. This was then made worse by needing to return to the dealership 10mins later to get an issue resolved which although understandable, could have been easily avoided. The salesman (Brad) was friendly and polite.

D. H.

I maintain the air conditioning here having installed it during the construction of the showroom. Very modern and high class car dealership.

K. N.

In all the years I have been purchasing cars, Jaguar Preston have certainly made every effort to impress. Sales person Skye :) what a valuable member of the team and made me feel so welcome on every visit, even put up with my mini rant over something (Skye - the perfume comments will never stop). Paul and Craig have gone that extra mile to ensure all issues were resolved in a prompt and timely manner. Finally, I must mention the meet and great staff - what such pleasant, polite and very friendly staff. Made me feel so welcome and could not do enough, always smiling and keep you well fed and watered. Like all companies, there are issues, but it’s how these issues are dealt with make the company and the staff they employ professional. Could not fault the sales aftercare and put up with me moaning. Highly recommend this dealership over many others I have been to. Look forward to my next coffee, cake and a chat.......

C. F.

Everything from start to finish was amazing! Rayno was really great, really helpful and Helen was also very helpful as well, nothing was too much trouble. The customer service from Rayno and Inchcape was excellent.

R. S.

Feels like the Jaguar side is still building up but this is clearly a high quality dealership that looks after their customers. Visited a couple of times and staff have been very helpful. Felt looked after even though I am considering leasing a vehicle rather than buying through them. Knowledgeable staff. Visited a few local dealers recently and Jag and Mercedes in pole position. Updating this from a 4 to a 5, 1 year on after a year with the car and my first service. Ability to work in a pleasant environment whilst waiting for service was excellent. Provided with plenty of coffee. Service and wash was reasonably priced, prompt and efficient. Opportunity for me to ask a few technical questions. Met Remy who sold me the car. Came straight over to say hi. Great when you are dealing with a like minded car enthusiast. Big thumbs up from me so far.

M. B.

Brilliant service. Best jaguar dealership by far. These guys go the extra mile for their customers. Very happy. Will definitely use again.

J. T.

I have recently been in to have a look at a Jag as I’ve always dreamed of one. Me and my wife would like to thank Joe personally, his customer service and knowledge of the cars in the showroom is incredible every question we had was answered with great description. He has kept in touch to make sure all is well with the car and about other cars I queried about. I have and will be recommending this dealership to my family and friends because of the excellent experience we had. Thank you again Joe.

B. D.

Salesperson: Scott Professional, friendly whilst listening to what you want and giving best advise. He knowledge was second to none and actually made it a very pleasant experience. I am not the easiest customer to deal with so this experience was totally refreshing. All the staff we friendly, showroom was wonderful which just added to the experience. Having experienced my local dealership in Bolton (I would never go there again) and found them the complete opposite. I would just like to say a big "Thank You" for my five-star service and that I will be recommending you to all my friends and family. Kind regards Barry Dunn

K. R.

Firstly let me say I have worked in a service industry for many years both at floor level and at a very senior level . My experience with Preston Jaguar was exceptional and made so by my meeting with Scott who went out of his way to be courteous and professional with nothing being to much trouble . He spent time showed me the vehicle took the test drive and answered all my questions . When I did have a problem when I went to pick the car up he ensured it was sorted to the best of his ability This guy is a credit to you and to your brand , treat him well customer service at this level is very rare in my experience. I also met with Craig the business manager who again went out of his way to help me and make the transfer of vehicle easy . So thank you to you both. Ken Roberts

j. h.

Recently picked up my new F-Pace, from initial test drive to picking up my car was a dream, I never knew buying a car could be this easy. Special thanks to my sales professional Louis, he dealt with my every need, his knowledge, professionalism and friendly attitude was top class. Would highly recommend this business Jon

J. P.

From the moment we walked into the showroom at the Preston Inchcape site, the service we received was excellent. We would like to highlight Skye she was polite, friendly and very professional her knowledge on the range of cars available on site was amazing. She made our experience of buying a car very special.

M. C.

I went to the Preston garage looking to change my XE early as I hadn't really gelled with the car. I wasn't expecting much as my previous experience at the old HA Fox garage wasn't great. I was very pleasantly surprised. Especially since i only had a very rough idea what I was after. I spoke to Martin (Collins) who very patiently took me through a variety of options and arranged for me to drive 4 cars. I finally settled on an F-Pace. The communication and customer service has been excellent and buying this car has been a breeze. Thank you Martin.

d. m.

Everything went smoothly. Emily was charming and efficient. The unveiling of our new F-type was a nice touch. Emily even went to the trouble to set the car radio to our preferred station and played Ella Fitzgerald, music from my era.

A. B.

Bought an F-Pace a few weeks ago despite having had a bad experience there two years ago with my previous car. I am please to say this time was a much better experience thanks to Martin who did a great job. Had a couple of minor teething problems which Martin sorted out very quickly and kept me on the road. The car speaks for itself and had no issues since. Great job!

J. E.

Now my 4th car in a row from this dealership and every time I’ve been more than looked after. Wanting a more practical vehicle and a lower monthly outgoing, coupled with some lose criteria of ‘must haves’, Martin managed to find exactly the car I needed within minutes. Right car, right price and right timing. All sorted within a week. Regular contact, did everything I needed and that’s why I keep going back. Great service. Happy repeat customer once again.

L. R.

Excellent service from Hannah in Aftersales . Organised for repair under warranty and let me keep courtesy car for an extra day while the repair was done next day to customer request. The valet was also excellent inside and out so hats off to that team. Great work, Thank you and Well done!

I. S.

In love with my new range rover sport thanks to the absolutely fantastic service from David (again!). Cannot recommend this guy enough! Exactly what you want from a salesman when buying a premium car. I built the car I wanted and sent it over to him. He pulled some strings - beat all other quotes from other dealers in the country. Within 7 days I got the car I wanted. All the finance was arranged via email so I didn't need to keep coming in. Pick up was seamless! David went through all the tips and tricks to getting my range rover customised. Even getting the app and data services connected before I entered the showroom! Do not hesitate to contact David if you want to deal with someone who's not pushy, reliable and knows what he's talking about. Look forward to doing more business again in the future!

J. B.

I usually detest buying cars, but Skye at Inchcape Preston was smashing and made our purchase a pleasant, stress-free experience. She promised she would find our dream car and went over and above to make sure we did. Her manner during the process through to the phenomenal aftersales support has been without fault. I would highly recommend.

J. W.

Picked my F Pace up today! The service from Remy from start to finish has been amazing, he really looked after us and made the whole experience enjoyable. He constantly updated us, looked after us and was amazing to deal with throughout. I also would like to add that Craig was fabulous too. Would highly recommended this dealership as everyone we interacted with was polite, helpful and really great all round

A. W.

I have just collected my Jaguar XF from Scott at Inchcape. The whole experience from start to finish was excellent. I have not received this level of service from any other dealer. Despite current lockdown conditions the process was smooth and easy. Scott stayed in contact throughout and was ready to help with any questions I had. Will definitely use them again.

R. H.

We recently bought a new Jaguar FPace through Dave at Inchscape. We really appreciated his help and how he looked after us! Was really lovely to meet a salesman who sold us a car based on what we had discussed and it had everything just like he said ! We are so pleased with it! He wasn’t pushy at all, service was second to none and he kept us up to date throughout! I’ve already been recommending him to family and friends!

S. B.

Another disappointing visit. Bought my brand new F-type Jaguar last year and the experience was end-to-end shocking but quickly recovered when I submitted a written complaint. However, when being contacted to be told that my car had to be serviced @ 12 months (even though it has < 3800 miles on the clock), the promise of a full valet helped so I reluctantly took it in. On collection, there was no valet, a very rushed vacuum job and, yet again, I feel very let down. The only (and big) plus was Dominic who looked after us when we dropped it off and picked it up. He was extremely conscientious about all aspects of the experience and couldn't do enough. He's the only reason this isn't a one star review.

D. H.

Picked up my Jaguar XE today, the only one of it's type/spec in the UK. The car is immense, however I have to state Martin Collins from Inchcape Jaguar went above and beyond to get this car, his customer service was impeccable and the overall experience was outstanding. Jaguar now has a life long customer and this is thanks to Martin. Thank you so much

C. C.

Bought a Jaguar F Pace February this year, the process and service was great slick and professional. Alan Wood was friendly, knowledgeable and professional. The car was turned around very quickly. Car is fantastic albeit their are some software issues and bits needing sorted, which Alan has booked into he looked at. Given my experience to date at point of sale and aftersales, I would have no hesitation in recommending.

G. H.

Delighted with the service I received from David Proctor. Buying a new car can be a daunting process. From the initial welcome I advised what I was looking for, David found me a car that ticked all my boxes and offered to take me for a demonstration. He advised me of finance options available with a no pressure approach. A few days after collecting my car there was a couple of things I was unsure of. I called and asked if I could book an appointment to run through the controls again. Nothing was too much trouble and I was looked after

L. S.

Scott Wilson the gentleman we dealt with was very knowledgeable about the product he was selling and made our first experience of buying a Jaguar enjoyable. He answered ant questions we had, replied promptly to any emails I sent and we would highly recommend.

A. M. B.

We took our Jag for its service and a couple of minor issues to be dealt with. We were welcomed with an excellent cup of coffee and a delicious piece of chocolate cake. We were told the car would be ready approx 5:00pm. We had a good walk and arrived back at the showroom a little early. I got a phone call as we were approaching the building to say the car would be a little longer so we had a look round the cars outside and in the showroom. We will be back next week to collect our new car!!!! Lovely staff. Thank you all.

A. D.

Hello everyone, this is the second time I am asking for help from, Inchcape Jaguar Preston, A positive team, competent professionals in their field. Special thanks to Ryan !!! Today I asked about the service to remove the previous owner from in-control live, to which they answered me, of course no problem (free) For example, Hatfields Jaguar Liverpool asked me 80 pounds for the same question ... / Inchcape Jaguar Preston !! this is the best garage I've ever visited. Wish you all the best and career growth

J. W.

Last week I bought a Jaguar E Pace from Jaguar Preston. Skye - the sales lady - was so helpful and made sure that I was given every opportunity to experience the superb drive capabilities of this car. I knew nothing about the E Pace but Skye soon showed me all the benefits that the car can offer me. Skye was superb and made me feel so welcome. Buying a car from here made me feel special! I thoroughly recommend the buying experience - thanks Skye

A. Y.

Had my car serviced today, Inchcape have really upped their game. Everyone I dealt with was extremely courteous and COVID protection measures spot on. The valet included as part of the service was excellent and the car looked like new. Good work!

L. C.

We purchased an approved Used car and the service we received was fantastic. Remy Walker sales executive, maintained excellent communication throughout as we live 1hour 30 min away and made the unveiling of my car out of this world. Very special touch, thank you jaguar team for the treatment we received. We will certainly recommend you. Thank you

R. G.

Great overall experience, love the showroom and how it showcases the brands perfectly. Slight disappointment on our first visit as there was nobody on reception, a staff member was sat in the seating area and left us waiting around 15 mins after seeing us before letting someone know we were there and we had an appointment. Other than this we were pleased with our experience and Remy was polite and helpful.

O. R.

I recently purchased a used Jaguar XF from Inchcape and the customer service I received from Martin was absolutely fantastic, could not fault it. He is a real credit to Inchcape and you are so lucky to have him working for you. Thank you so much!!!!!! Also I would like to mention how great Lorna is, the customer service she provided was brilliant, thank you. I will defiantly be back to purchase another car from them in the future and would definitely recommend them. Thank you again.

I. M.

Recently visited on the off chance of finding a used F-type in their listings, didn't have an appointment. Happy to say I had an excellent stress free experience mainly down to the fantastic enthusiasm and efforts of Alan, one of the used car staff. He knew exactly what I was looking for and had a detailed knowledge of the model. Was provided with a test drive on the day without any prior notice and within a week was the proud owner of said F-type that looked brand new when I picked it up.

J. C.

After a recent disappointing experience at a rival dealership, I was blown away by Skye’s initial friendly approach and then by her product knowledge and total professionalism. Buying my evoque was down to her and I believe she’s an asset to your company - I’ve already recommended her to a colleague. Her patience on handover was greatly appreciated.

A. T.

We called into Inchcape one day just to look. We were lucky that Skye became free and was able to talk to us about our choices. We booked a test drive to compare the models. Skye found a gorgeous car that had everything we wanted and had it brought up from Surrey. The pick up day went well because she had kept in touch and planned well. Skye had made a pact with our daughter that if we didn’t go for a model with heated rear seats then she’d make sure there was a hot water bottle in the back - which there was and it even filled!! What a sweet touch. The handover was extremely comprehensive, couldn’t have asked for more. We’re looking forward to many happy miles of motoring.

D. P.

I called in to Inchcape Jaguar recently looking to downsize from a 3.0 TDS to a smaller engine size. Very quickly, I was introduced to Kelly Gaze and from that moment on the afternoon went well for me, but I had certain 'musts' on a new car and other 'strong wishes' which ensured that Kelly's afternoon wasn't going to be plain sailing. Kelly made notes of everything and told me she may be a short while as she looked for a car that covered as many of these details as possible. This wasn't an easy task but Kelly kept me informed regularly as to her progress and eventually found three cars that, although none of them had everything, had most of my wish list. I then decided which was the one that had the strongest items off my list and Kelly began the paper trail to create my purchase, arranged for me to collect the car by the weekend, a very thoughtful idea, and followed this up over the next few days with videos, registration details and other things promised. Kelly also very professionally responded to a couple of queries I had prior to collection day. On pickup day the exchange was done promptly and I was seen by Ryan Allan to do the 'financial' part of the transaction. As with Kelly, Ryan was very pleasant and professional, making the process much easier. Both Kelly and Ryan were a credit to Inchcape Jaguar and made my purchase an absolute pleasure.

L. B.

I went to view a Jaguar XE advertised on AutoTrader but this was not found to be right for me. My partner then saw a ‘black edition’ close by which we took a look at. We were approached by a salesman (Scott Wilson) who and we considered this car. I then mentioned a more suitable car for me would be one held at Inchcape Guildford and Scott said you would be happy to bring this to Preston. This was arranged and I subsequently purchased this vehicle. Scott processed this perfectly, including the transferred of my private plate. I could not fault his manner and efficiency. Everybody should buy a car from Inchcape (and Scott) at least once in their life!

R. F.

Remy the sales rep it was a delight to deal with him no hard sales techniques. Minor issue with vehicle when I got it home I was unable to charge it and the Jaguar technicians had to call to rectify problem

J. G.

I recently bought a new Jaguar F Type, the whole experience has been excellent from the minute we walked in the showroom and met Louis. He made the whole process easy and exciting from design to delivery. Definitely never experienced this level of customer service from any other dealership. Would have no hesitation in buying from them again and recommending them to anyone.

f. b.

Purchased a car from Jaguar 30.11.18. I must say that we were well looked after by the wonderful staff there. I would recommend them to all, great service, great customer service, nothing a problem. We were looked after by Remy Walker a very polite well mannered young man, he made us very welcome and relaxed, if you decide to go here I recommend you ask for the services of Remy. Other staff welcoming as well. Massive thanks go for Remy and Neil. Regards Anthony and Pam

J. L.

Having contacted our local dealership from which we had previously purchased 3 Jaguars and being told that they couldn’t source a car with the spec we wanted my wife called Inchcape. She was fortunate enough to be put through to Katie Needham with whom she immediately established a lovely rapport. Within a couple of hours Katie had found us a car which was in production. The couple of options it didn’t have Katie arranged to be fitted retrospectively. The deal was done and the car ordered over the phone but when we did visit the dealership to view the car and complete paperwork etc. the hospitality shown by staff was amazing. Good work Katie.

D. H.

The salesman David Proctor who delt with my enquiry was extremely professional, polite and knowledgeable. The dealership at Preston is far superior to the branch at Chester. I would recommend any thinking about visiting the Preston branch to make an appointment with this salesman. Amazing person

J. S.

I think Ryan would have went above and beyond, but he can barely see over the steering wheel. Don't be coy my oi oi saveloy toy boy. His last name should be Stubbs because of his lacking limbs. Lo0o0o0oL. I'd smash his backdoors in though, smells like pure Lynx Africa. Bet his ween is like a cocktail sausage. Lo0oL. Go here and ask for Ryan "The Saveloy" Allan. I used to go to him back in the Vantage days too. Good times, good stuff.

W. E.

Great experience and excellent personal service. We couldn't be happier with our new ride. Thank you Inchcape Preston for your perfect service.

G. A.

Overall realy happy with the sale and car. Ryan the salesman did everything I ask and it would of been 5* but didn't give it that because of the covid restrictions meaning not able to test drive or a more hands on sale.

P. M.

Brilliant.Just pop in, everyone's very welcoming and the f types, fantastic. To quote Keats, "A thing of beauty is a joy forever".

J. G.

Our Jaguar failed its MOT on a faulty headlight washer... Stephen went above a beyond to get this fault fixed, as a result the car passed its MOT and we were able to drive it home.

D. D.

My husband Ian and I have just purchased our first Jaguar from inchcape with the help of Emily the sales lady, She was absolutely fabulous,very knowledgeable,very helpful and extremely pleasant. The whole process was very speedy we viewed the car on Sunday and picked it up tonight. Emily kept us informed every step of the way making the whole experience second to none. We would very highly recommend inchcape for your next car Ian and Dee Dalzell

M. L.

Brilliant service! My F Type was recalled for an update.The staff explained what was happening and why my car had been recalled! Even washed and vacumed the car before handing my keys back!

D. J.

Two X types, one S Type, three XF saloons, two XF Sport Brakes and now a F Pace since 2004 and all from same main dealer albeit now on the third name for owner and a new location. Always enjoyed first class service with sales team and after sales second to none, hence I never hesitated in going back last year when I purchased my F Pace. My F Pace, now 18 months old, is the best Jaguar to date without doubt. However, I had noticed what looked like tiny rust bubbles at the extreme end of one of the roof rails. I took it into the brand new showrooms and once examined there was no hesitation in stating that a new part would be ordered and I would get a phone call when it was in stock. So far so good. I was still a happy customer. The very next day I got a phone call to say part was in stock but as they couldn't say how long a job it would be I asked for a car rather than wait whilst job completed as is my usual way. A car was only available some weeks later so I duly booked my car in for Thursday the 4th October. On arrival that date my name was taken and eventually I was told that my car was not booked in on the computer. However a car had been booked for me and I could take that and someone would ring me and let me know when my car would be available for collection. Still 'so far so good'. The staff I dealt with on the day were excellent so I had no concerns that, as I knew the part was in stock, I would have my car in time for our weekend in Scotland. I waited until 2pm Friday. No phone call. At 2.15pm I rang to be told that someone would ring me back. They didn't. At 4.15pm I was starting to get anxious so rang again. This time I was told that the work on my car could not be undertaken because the part was not in stock. When I pointed out that I had been told the part was in stock some three weeks ago I was told that parts were sent back if in stock for over three weeks because it was assumed the customer didn't want them!!! At that point I ceased being a happy customer!! I pointed out that had I been given that information the day before I may not have been pleased but I would have postponed the work and booked another date so we could have our weekend away in a car that would accommodate our dogs and our luggage. So, as the car I had been loaned was a saloon and as we have two large dogs (hence my change first to Sportbrakes then to F Pace) we could not take them to Scotland for the weekend. The young lady was very apologetic but clearly there was nothing she could do. However, she did say that she was not working Saturday but would ask her colleague to ring me with an update in the morning. I was not really surprised when that colleague didn't ring, but I was disappointed. Hence this review. What has happened to the excellent service and support I have enjoyed for the past fourteen years? I will be very interested to see what Monday brings. UPDATE. Monday came and I got a phone call to say can't complete work on my car - it needs a part!! It appears the main agent for Jaguar, having re-ordered the part they had sent back, had not realised that a couple of clips would also be required to compete this job. Completion promised for Tuesday. Tuesday I received a phone call. Car now ready to collect and this is where things improved and as a result I have increased stars from one to three. When I arrived I was expected, the repair had been completed, the car had been washed and looked immaculate, and the actual handover of my car was handled in a very professional manner - which did a lot to restore my faith in Inchcape. So thank-you Emma, Emily and Paul (Blunt) Visited again Nov 2018 just for a look around. What a difference. Teething problems have been well and truly addressed and the increase in 'front of office' staff ensured I was made to feel welcome as soon as I entered the building. I was taken through to a lounge where I was served coffee and cake by very attentive staff then left to browse. I will return.

K. M.

Just purchased a used Jaguar from Inchcape in Preston. From start to finish the experience was fantastic. Think we got a great deal and the best bit was when we came to collect the vehicle. We were taken to a private booth where the car had been brought indoors so we could check it over out of the rain. The car had been made over and looked amazing and also had a brand new set of tyres. Big thanks to Sarah who sorted everything out and called back after a few days to check we were happy with everything. Can't recommend this place enough.

G. M. U.

This was a Business Purchase. We were looked after by Lindsay Silverstone - she was excellent in her manner and professionalism and went above and beyond for us! Very Impressed & Well Done!

C. B.

I bought a fantastic car from Inchcape, Preston last week. My sales person was Alan Wood. I honestly can't fault the whole end to end transaction. The sale was completely unpressurised and Alan went out of his way to ensure the experience was pleasant, even to the point of kindly offering to come into work on his day off, just to try and accommodate a proposed collection date (we managed to reschedule to one of his working days in the end). We were so impressed with Alan that my partner is now in contact with Inchcape to see if Alan can help him find his next car.

S. C.

Went to have a look at buying a new Jaguar and we bought one on the day with Katie Needham as she was so easy to deal with. She gave us exactly what we wanted and very friendly with her service. Collected our car car today with a rather big unveiling which I'm not use to with a video to save the experience. A very friendly experience thanks to Katie 😊.

A. R.

My first contact over the telephone inquiring about service arrangements for my newly acquired Jaguar XF was handled extremely well. The gentleman was knowledgeable and seemed keen to have my business, which is always a good start! As a consequence of this call I dropped in to the dealership to follow up my discussion. My first impression of the Dealership's physical presence was one of a modern and efficient operation; although it was a bit of a hike from the spacious car park to the front door! Upon entering the impressive showroom and reception area I was greeted by the receptionist in a most friendly manner and made to feel like a long standing and important Customer; the coffee and cake was most welcome after a bit of a drag all the way from Southport. At this point I was introduced to Sharon Milnes, who I have to say is a fantastic ambassador for the Inchape Group. The service and support I received from Sharon was exemplary. Arrangements were made for my car to be serviced the following week and a courtesy car was made available. I received a couple of welcome reminders as the service date approached. Upon checking the car in, I particularly welcomed the "drive in" service reception, the excellent service continued from check in through to the collection of my car fully serviced. Sharon was a delight to deal with and her bubbly enthusiasm was constant throughout my dealings with her. Furthermore, the courtesy car was first class in all respects. In summary I am most impressed with the service I have received from Inchape in Preston and on that basis I would highly recommend them. Of course the real test will be if this can be maintained continuously at a high level; I have hopes that it will and as long as it does, you will have my custom. Finally, it would be nice if Sharon and the other members of your team could receive some form of recognition for treating me so well. Andrew S. Ratcliff

T. S.

Even though I arrived late they provided my pre-arranged courtesy car and the post service/MOT hand-over was clear and understandable. One thing of note was that I got a phone call the day before to remind me of the appointment and to make sure I knew to take a mask but on the day, non of the staff were wearing them. Should they have been?

I. M.

I recently bought a LandRover from Mashalls Oxford LandRover. I was bitterly disappointed with the service that was provided by them and had a few issues to sort out on the car after taking delivery. I visited Inchcape Preston and spoke to Nick Grady. I was exceptionally taken back from the warm welcome I had received from a senior manager in the dealership, who truly understood the concerns I had with my car and provided me with a personal service taking into consideration my time and convenience. This dealership is special. My Business has now bought 3 additional cars from the dealer due to the service received. Totally recommended to buy from.

K. A.

Fantastic service. I was dealing with Alan Wood and nothing was too much trouble. Huge dealership, lots of stock, Alan was happy to stay late to ensure we were able to test drive the car I was interested in and it was ready for collection at a time that suited us. Highly recommended.

J. H.

Great place to visit as its very modern and with a massive stock you can look at the car you're considering. Bought a new XF for my wife through Matt Robertson. Great guy to deal with, very knowledgeable and responsive to calls and emails. A very good buying experience with him as he know what he was talking about and kept you updated at all times. His colleague Ryan Allan also helped out massively when it was Matt's day off. Delivery first class also as Matt took the time to explain everything fully. Highly recommend the garage and highly recommend Matt (& Ryan.)

D. P.

Excellent service from all the staff we met. Remy in particular was friendly, professional and very courteous throughout the sales process.

C. T.

Just bought a Used Range Rover Sport from Inchcape Preston, the customer service is second to none, I dealt with Martin Collins who could not have been more helpful from start to finish. This is the second vehicle I have bought from Inchcape since they moved to there fantastic new facilities. Again i dealt with Martin Collins when we purchased a Used Discover Sport and he made everything as simple and easy as possible. Aftercare service is great and I would recommend anyone to buy from Inchcape Preston and ask for Martin.

L. B.

I am delighted with my new I-pace and appreciated Mathew coming in on his day off. He was however in a hurry to leave. I did miss out on some vital information on the IPace that would have helped my journey home which should have been stress free but actually ended up taking me 6 hours. I have had a tutorial in my local jaguar garage and there is a lot that Matthew didn’t know about the car so I feel he needs more training on this car. He didn’t know that the plug socket had 2 parts (bottom part comes off) this we found and was vital for fast DC charging which he didn’t know! My car should have been put into eco mode for the motorway drive as the charge dropped fast and I had to stop multiple times. By car was only 80% charged.....jaguar in Glasgow always give the car at 100% and this would have made my journey a lot smoother travelling back home. I do love my car and am enjoying driving it, but was really not given enough information when I was given the car to drive away. I think your team need a lot more training if they are to hand over electric cars. Poor handover but excellent car.

h. s.

I purchased my used Range Rover Evoque this week from yourselves. Skye Sandiford was our sales person and what a breath of fresh air she is!!! All sales people could take a leaf out of her book!! From start to finish, Skye’s amazing infectious personality made you feel at ease. It can be quite daunting going into a Range Rover garage but she was amazing and straight away we felt comfortable. She asked all the right questions and found me the exact car I wanted at the exact price!! Skye looked after us and went beyond our expectations!!! Amazing!!!! Skye made the whole process so easy and enjoyable, I have already pointed 2 friends in her direction for their cars. I will definitely recommend going to your showroom to everyone I know but more importantly I will make sure they deal with Skye Sandiford!! Don’t ever change your sales technique Skye and thank you for everything!!!

A. S.

Car Warranty Work Jaguar F Pace 2.0 R Sport AWD. 09th/10th/11th December 2020. On the 9th my Jaguar car went into Inchcape Jaguar Preston, The car was booked in on the 9th for 2 days to do some warranty work. I dropped off the car and was greeted by Emily Ridehalgh a very professional lady who made the whole experience easy and very smooth from start to finish, her attitude is very professional and she is great to deal with explaining any issues that you need answering. I was contacted on the 10th explaining re the warranty work by Emily and she asked could I keep the Courtesy car as the parts required had been identified and would be in on the morning of the 11th and would be fitted. I agreed and that was it so I would pick up the car on the 11th. Early on the 11th I received a video from Inchcape of the works that were identified showing the parts to be fitted by Dennis the Technician. Dennis is a fantastic Technician and has done work a lot over the years on my vehicles, he is professional and his attitude is second to none and always goes that extra mile. Thank you kindly Dennis and keep up the great work I always like you to work on my vehicle. Also I dealt with Penelope in the dealership she is also excellent and her good attitude towards customers was first class also and when I came to pick the car up along with Emily she was helpful and professional in her/there manner. Thank you Emily and Penelope keep up the fantastic work. You deserve a massive thank you from your respective managers and I do hope you get the thanks you deserve! Id also like to say a big thank you to Mark on service Richard the after sales Manager and Matt the Service manager for there interaction whilst my car was in being dealt with making the whole experience a pleasure. Also the valet team a big thank you as you presented my car back immaculately. The Brand New Jaguar E Pace that was lent to me was nice and i enjoyed the experience of trying the baby Jag. All in all another great experience from the team at Inchcape Jaguar/Land Rover of Preston. Thank you all and keep up the excellent work and all of you Stay Safe and best wishes for Christmas and best wishes for the new year. Kind regards Adrian ........................................................................................................... First Class Dealership First Class Staff especially Nick Grady 30 November 2018 Moving on to the purchase of my New Jaguar F Pace 2.0 R Sport AWD I'm so please with the 5 star 🌟 service from Chris Brindle and Matthew Robertson who dealt with the Deal. Absolutely 5 star service Fantastic from start to the finish the process of changing my Car. I'd recommend Inchcape Jaguar Landrover Blue Bell way Preston Excellent position off the motorway To get to. The support staff all did a fantastic job looking after me throughout my deal. Thank you kindly for your attention at all times Chris Brindle and Matthew Robertson. I'd recommend them absolutely to deal with. 5 Stars ✨ Inchcape Jaguar Land rover Preston Lancashire

T. C.

Recently bought and collected a used vehicle. Fantastic service and a special mention to Skye who is a real asset to the team. Lovely to deal with and extremely helpful whilst having the knowledge to answer any questions we had. Made it a very pleasant and easy experience.

D. B.

The Service Dept is excellent, good comms from Sarah and Brad, although my problem with Pivi Pro has returned, I will be in touch. Sales Dept comms are non existent, messages are not returned, I do not feel that I'm a valued customer.

B. P.

My enquiry started with a phone call to Jaguar Preston for full details on a XJ6. This was handled by Ryan Allen who then provided me full details and video of the car. I was most impressed with the efficiency and speed in handling my enquiry.

t. w.

Really good customer service and very pleased overall, l did have to wait 10 - 15 minutes when l came to collect so that was a pain, would definitely use again.

s. h.

Brilliant service, did most of correspondence over email, came down to trade in car and pick up new one, couple of hours and was done. Thanks to Kelly who was very patient with everything and got it all sorted. Would use again. Thoroughly recommended.

G. T.

I am going to be the owner of a Jaguar XJ from tomorrow, but would like to pass on my personal thanks in terms of my experience. I have dealt with Scott Wilson - and would like to add - he has been superb in dealing and liaising with me. He is, in my view, a credit to yourselves, and I am looking forward to taking ownership tomorrow.

C. B.

I went in today for a new key fob, excellent and very professional staff, I'm well impressed

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