Reviews of Preston Audi. (Car Dealer) in Preston (Lancashire).

Preston Audi

497 Reviews

228 Comments

Car dealer

Car dealer

Riversway Motor Park, Nelson Way, Preston PR2 2JZ, United Kingdom

Description

Information of Preston Audi, Car dealer in Preston (Lancashire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Preston Audi

Popular times

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Reviews of Preston Audi

J. C.

We came for a browse and ended up getting our perfect car last month. We were greeted by Sam W, he was super friendly and helpful. This was a totally different experience compared to a few months ago when no one greeted us and staff were just chatting to each other. Glad we got to meet Sam this time. He politely greeted us and provided us info of the cars that were on site. He went through details with us and kept us informed throughout the process. Great customer service. I would really recommend Sam when choosing a car at Preston Audi.

A. N.

My family have had 3 cars from Preston audi over the past 3 years. Fantastic service. Always get a lovely welcome into the show room. We have dealt with Peter every time, always impressed with his customer service. Excellent communication, Peter did his best to get the best deals and the after care was great. Highly recommend. Will be getting another car from the dealership in the future!

A. N.

I've had a new car every 2/3 years from Preston Audi since 2015 and I cannot recommend them highly enough! From order, to delivery, the entire process is always seamless, and five Stars genuinely doesn’t reflect the level of professionalism displayed by Shirley Johnston during every interaction. Shirley is efficient to a fault and keeps in regular contact regarding the progress of your order. Then, upon delivery, you can expect the same warm and friendly service during your in-depth and informative handover! Shirley is an utter pleasure to deal with, and as mentioned, Five Stars just isn’t enough. Thank you again... and P.S. LOVE the car!

A. A.

Fantastic service from start to finish! I can’t thank all the staff at Preston Audi enough for making my car buying experience so smooth and enjoyable. Nothing was too much trouble. A special mention to Gemma, for all her help with paperwork and the handover of my car on the day of collection. I was made to feel like a valued customer and not just a number. My car is absolutely perfect - thank you so much for everything.

A. M.

Booked a car in for service, MOT and a fault to be fixed. Audi Preston went above and beyond with their service and customer interaction. From my initial enquiry, the car was booked in the following week. Service carried out, MOT done, fault temporarily fixed until parts arrive and they even fixed the issue with the key not folding properly AND all done within the day. Car was washed and looked great when it was collected, we were also talked through everything that was done and given all paperwork that was relevant. Top class service from top class people, the car won't be going anywhere else from now on.

D. W.

For weeks I was searching for a the right car at the right price and had some silly prices along with finance prices to match from other dealers, I really wanted an A3 Vorsprung however I couldn't really justify the price offered by other garages so I had actually given up on the idea until I phoned Preston Audi and spoke with Raj Pattani and Gemma Forshaw they managed to find me the perfect car with all the spec I wanted at a price that was justifiable for the jump from a black edition, They made the process quick and simple and listened to my needs to collect the car as soon as possible due to my previous car being wrote off. they called me to say I could collect the car 2 days sooner which made a big difference to me as I have a busy work schedule, The Car was presented in perfect condition as expected from a main dealer and I absolutely love the car, it’s so much better than I expected, Audi you have moved on from your previous cars and continue to innovate. Well done RAJ and GEMMA I will be back for my Audi S6 when we have moved house.

A. C.

Absolutely fantastic experience from the moment I walked in to the moment I drove off with my new car. Was kept informed at all times of when my car was due to be ready to be collected. Massive thank you to Paul Rawlinson who sorted everything out and got me the car I wanted. Nothing was ever too much trouble and was always there to answer any questions I had. If you’re looking for your next car Paul is your man ! 5 stars ! Thank you again.

J. W.

Fantastic service received when initially buying my partner a new car, dealt with Damien Murphy who was professional and helpful making sure we got the car we wanted. Nothing was too much went above and beyond so much so i have recently returned and bought a car for myself from Damien. We will always return and always deal with Damien. Ask for him when you go he will take great care of you.

S. F.

Have dealt with Raj over the last 6 years. Excellent knowledge and works hard to find the car you want. Great communication, looks after you from start to finish, nothing too much trouble. Also thanks to Gemma for all her help on collection day. Can highly recommend

K. B.

Would highly recommend Preston Audi. The sales executive Peter Horne was fantastic ! He was very professional, polite and informative. Couldn’t have asked for a nicer person. Thank you so much Peter and Audi. Love my new car !!!

A. L.

Thank you so much for arranging our new car. Peter Horne was extremely professional, kept us well informed and was knowledgeable about the cars and associated products. A very positive experience (and the coffee is good! :D )

C. H.

My partner Holly bought a car from you this month and could not be more satisfied with the process. She was looked after from start to finish, and was treated professionally and with the utmost care by Raj and Les. Thank you both. We will be back when it's time for an upgrade to the Q3!

E. P.

Amazing service when getting my first Audi car, Raj was amazing from start to finish, he went through everything with me in a professional and patient manor, very attentive and made my experience smooth and comfortable! I feel Raj is always there if I need him and I can’t wait for more Audi cars in the future, highly recommend! Thanks Raj Emma

M. A.

I would like to say a huge thank you to Raj & Gemma @ Preston Audi, helping me find my new car, excellent customer service at all stages, delivering on promises and making sure my experience went smoothly from start to finish. To say I am over the moon with my new Q3 would be an understatement , but what made it even better was the excellent service and professionalism from start to finish from Raj. Thank you very much for helping me find the perfect car . Would very highly recommend Preston Audi. Thanks Raj & Gemma, you’ve got a very very happy customer.

J. M.

Fantastic service from the moment i walked onto the forecourt. Raj came out to greet me and I walked away with a very Nearly New Car. Raj made me comfortable and wasn't pushy at all. He knew what i wanted and sorted my purchase from start to finish. Gemma took over for the paperwork and explained everything clearly and got everything completed on o time at all! She was extremely helpful and was always so happy and smiley! :) fantastic service by these two and i would highly recommend. sounds cheesy, but i'm glad to be part of the Preston Audi Family now!

D. J.

I’ve had all my cars from here since 2006, an A3, A4, A5,A6 and now a Q5 the service I have received has always been excellent - I’d like to call out Jo who has sold me most of my cars and been there to help out on the rare occasion I had a problem too… a real partner But I have to give a special mention today to Lee the workshop manager! I’m not at all mechanically minded and when a warning light came up I was close to Preston Audi and decided to pop in and ask if it was ok. Lee came out, explained the fault, told me what I could do to fix it, checked the vin to make sure I was buying the right part and gave me a practical demonstration how to replace it. Problem solved! He explained that if I continued to drive on it the cost of repair would have been significant. The fault has cleared, the brakes work perfectly and I am one very happy customer. Thank you to all Preston Audi for your continued excellent service and you’ve got a customer for life.

s.

Bought an SQ8 from Damian, what a superb experience from start to finish. The process was seamless, everything promised was delivered. We will definitely be coming back to you when it's time to change! Thank you.

S. A.

We purchased a Q5 in March and couldn’t have been happier with the service we received. Gemma and Ifan were so helpful from beginning to end keeping us up to date with delivery (which was really fast) and their attention to detail and quality was second to none. We purchased a used car and it had small scratches on the interior, which they pointed out, rectified quickly and gave us a courtesy car whilst it was replaced. At no point in buying process did it feel ‘salesy’ or pressurised. Would definitely recommend and buy again from them.

S. H.

Excellent car buying experience. This is the 2nd car I've bought from Raj and I would go back to him in the future- so helpful and friendly. Gemma was also very helpful when it came to arranging the handover of my old car and collection of my new car.

M. H.

A great service as always by Audi Preston. Raj Pattani has been a fantastic guy since my first Audi car by him in 2018, as he has always so professional and incredibly keen to provide the best car deals and set up the highest standards of customer service . Also, Gemma Forshaw has made sure that I have got my new car in the time scale which I was promised maintaining her pretty smile at all times.

S. S.

The staff at Audi Preston were excellent especially Shirley Johnson who went out of her way to help us. We would recommend Audi Preston to any body Many thanks From Stephen and Linda Smith

I. M.

Friendly welcoming staff, efficient service, great experience from a main dealership. Have used numerous different garage/dealerships and recommend Preston Audi.

C. M.

Ifan and Gemma are great. Good customer service and they are always willing to help. I would certainly recommend this car dealership.

h. c.

Brilliant place!! Bought two cars from here and my latest one, which is a S3 Saloon is unbelievable. Joanne found us our dream car within hours of us telling her what we want. This lady is a magician!! Not only did we get a great deal but a great service, we will not buy from anywhere else. If they don't have the car you want there, believe me they will find it! After a few days Joanne even phoned us to ask us how we are finding our new car, which is good customer service. If we could give more then five stars then we would. Audi should be proud of this place and we will always recommend them. Thanks Joanne! We will see you in the future!

D. G.

Couldn’t recommend them more. 5 ⭐️ service. Friendly staff. Big shout out too Callum who took care of us through the whole process. Found the fault, fixed it and we got the car back within the hour! (The hour they started on the car) Two garages couldn’t find the fault with the air suspension on our Audi Q7 ‘07. Thank you Audi. We will definitely use you again.

R. I.

Absolutely fantastic service from start of my enquiry until walked away with my new car which I'm delighted with. Damien was polite, friendly, helpful in every way and would recommend to anyone. Thanks for everything.

L. A.

Fantastic service throughout, special thanks to Darren who helped me find the right car, I’m so pleased with it. Thank you

J. B.

Brilliant experience with Raj and Gemma! Couldn’t recommend them enough! Really helpful, friendly and helped me find a car I really love! Big thanks to both!

J. T.

Great service, Darren was so helpful from start to finish. Especially as I had to travel some distance to collect my car he was so helpful!

Z. A.

EDIT after reading my complaint Dean car sales manager has gone above and beyond to rectify this situation. I'm now happy with my car and most importantly how this has been dealt with. Thankyou Dean. Be warned, buy at your own peril from this dealership! Where do I start? I have owned many audis over the years from different dealers. This has to have been truly the most aweful, unprofessional and couldn't care-less-dealership I have ever come across. After being interested in a 47k used approved vehicle I went in to a centre where no one made eye contact and everyone sat on the desks alone looking busy. A young trainee attended us. After Discussing finance options I considered a pcp deal. At 5pm and while viewing the contract the lights were switched off with us sat there still so I was unable to view the contract. I asked if certain extras were included and was assured they were. I asked to see terms and conditions of the contract and was told by the manager this was not possible unless I reserved the car there and then. Its a good job I didn't as when I checked the contract at home the extras had not been Included and a wishy-washy email response from the trainee said ' yes but no' in the end I decided to purchase the car in cash. On collection day the vehicle was absolutely filthy dirty tyres and dirt on the paintwork and also a scratch on the rear bumper appeared. This was not there when I viewed and paid for the vehicle and now it had been.. Even though the 149-point check and vehicle inspection report had no mention of this. I was very unhappy and asked to speak to the manager who I was told was in a Meeting and was busy. After saying I would write to HO he suddenly appeared a few minutes later, Jamie (used car manager) he was exremely rude, Standoffish and annoyed (probably due to the fact that an unhappy customer asked to speak to him) and told me he wouldn't repair the scratch, Wouldn't compensate for my wasted day, And said just take a refund Instead! He even suggested that I was lying about when the scratch appeared! Why would I do that after I made 2, 80mile round trips and taken 2 days off self-employed work and gone through all The paperwork over a scratch? And just take a refund? There was no sympathy, no empathy and he continued to speak over me. So now I have a vehicle that was filthy, polished badly, with a scratch on the bumper while In their care and a rude Manager to deal with. What an aweful customer experience this was! The aftersales experience was a nightmare To anyone looking to purchase, my advice would be read all the 1 star reviews they are all The same. Rude staff. No customer service skills and extremely bad after sales service. I'm happy for HO to contact me directly if they choose to discuss this further.

d. w.

Ordered my 5th new Audi since 2009 from Preston Audi yesterday. This time it was a Q8, but every time it's bought from Darren Moon. A welcoming, friendly dealership, with exceptional service from Darren - as per usual 👍

U. K.

Ifanio is a great chap to buy from. He made buying my Etron Gt, easy and enjoyable. Great service! Very knowledgeable and helpful. Thank you

R. W.

Just picked up my new car from Raj and Gemma. Excellent service throughout. Would highly recommend Preston Audi.

A. S.

I highly recommend Preston Audi- Gemma Forshaw. Smooth sale and handover. Friendly service and really pleased with the process from start to finish.

B. R.

Pretty much faultless service from these guys. From the very start of our new car journey Raj and Stuart were fantastic at recommending the best car for our needs. Nothing was too much trouble. The car is spot on, and we even got a bunch of flowers and an Audi teddy. Best car buying purchase I've had to date.

K. G.

Excellent experience from ordering to handover. Kept in the loop with the order at every stage. Would certainly purchase from this garage again. Thank you

J. D.

Very helpful staff who sorted my query. We all now know how to store the parcel shelf of a Q4 underneath the boot floor.

R. M.

Excellent service at Preston Audi, particularly from Callum in Service. A polite, friendly and knowledgeable young man. Also had conversation with Service Manager who allayed our fears over warranty. And the young man who helped with the Audi Connect app. Ladies on reception are always helpful and polite and provide the much appreciated cup of coffee. All a credit to Preston Audi. Thank you.

M. J.

Great business. Very friendly staff. Excellent range of both new and used cars.

S. L.

An absolutely amazing dealership my Audi Q2 recently went in for an oil change can't fault anything there customer service is exceptional. I've been a customer now for 5yrs and the service I have received within that time I have dealt with Preston Audi has been first class.

l. h.

Having dealt with numerous dealerships in the past, with varied success, I didn't know what to expect from Audi Preston. However, I couldn't speak any higher of the service department. Callum has been professional, approachable and efficient throughout every visit that I have made. Unfortunately as I'm currently in a dispute over a matter relating to my vehicle. I'll update this review pending the outcome and as a result have changed the star rating to 3 at present. Update: I have now revised this to 4 stars, based upon my experience. They lost a star due to failures in communicating and the unfortunate poor quality of workmanship for reassembling my car - rubber seals not put back correctly, parts simply chucked in the boot for me to refit.

T. V.

Very efficient and helpful at the Service Department. Kept me informed and gave clear information about my car. My only criticism is that the interior cleaning of the car did not meet my expectations.

B. W.

Damien was fantastic and ensured we found the right car at the right price. Great service 👍🏼👍🏼

O. W.

Excellent service. Would definitely recommend. Very friendly and polite staff.

B. M.

Very friendly staff. Very good experience. We came from North of Aberdeen to buy our car and wouldn,t hesitate doing it again.

K. D.

I was booked in for a fairly major service and, on booking, had elected to leave the car with the service centre for the day. However, on the day events conspired to make leaving the car very inconvenient. Although having no commitment to do so, the Audi service team found a way to juggle their tasks for the day and completed my service in less than three hours, for which I was extremely grateful. Not only that, I was also offered a tremendous deal covering both the cost of this service and the next one, this was a very unexpected cherry on the cake. Well done Preston Audi for a job done above and beyond expectations. Particular praise must go to Tom Boyles who was central to making the day go smoothly.

L. S.

Excellent service from Audi! My car went in for MoT and a few other little jobs. My brake pads needed replacing and I was notified via Audi cam, I approved the work and it was all completed. We got a call to collect the car which had been washed and vacuumed. A mention must go to Iona who I dealt with booking my car in and collecting after the work was done. She was very professional and very pleasant, I felt I’d known her for years and she was lovely to deal with .

A. B.

Very helpful sales as I'm looking to buying a new 2nd hand car

E. W.

Amazing customer service, couldn’t do enough for me and went through everything to make sure I was happy with the deal I was getting!

M. S.

MOT & service Audi A4 (07/12/2021) Preston. MOT & service Audi A4 on 07/12/2021 at Preston Audi. Friendly, helpful staff nothing appeared to be too much trouble (special mention - Iona) I waited on site for work to be completed and was kept informed on the progress. Would recommend and will use this service again, would like other companies and service’s to be of the same standard! Staff are a credit to their employers - Iona, Adam and Ryan.

J. C.

Had the pleasure of dealing with Callum Green and I couldn’t recommend him highly enough. He sold me an All In One service plan (a cracking deal might I add) and he made the whole process effortless. He answered all my questions and just seemed a very nice chap, will definitely be returning and when I do, I’ll be sure to ask for Mr Green.

S. W.

Car was booked in for recall/warranty work, Preston Audi handled everything in a professional and courteous manner. Slight problem with getting the car back on the day as work could not be completed within the day so Iona rang me to advise some parts needed to be ordered in order to complete the work. Overall another positive experience from Preston Audi. Thank you, good job.

D. B.

Just bought a lovely used A3 and dealt with Ifan. Lovely guy, very easy to deal with, not pushy, happy to chat. Described the car as immaculate and for once someone was telling the truth when using that word. Only planned on keeping the car a few months until new one is ready but might keep it for longer based on the service.

J. J.

I returned to Audi Preston because my first experience was so good. I have yet again received superb service. It was a poor day and because of the "fuel crisis" my day out with friends was cancelled. I travelled from Liverpool and they made every effort to have my car ready as fast as they could - and they did. The care and attention was second to none. Like chalk and cheese compared to my local Audi.

I. C.

Great car. Great service from Damien Murphy at Preston Audi.

P. W.

Good dealership sadly let down by poor service from Audi who don't seem to be able to make a sat nav system that doesn't break down !!!!!

E. L.

Given the difficulties they were faced with they did their best and Caroline was lovely

J. L.

The car went in for a service and mot all good even had the car hoovered and washed. Thanks.

S. R.

Great service received. Big thanks to Sam Worden who went above and beyond during the sales process. Regular updates and nothing was too much to ask of him. 👍

E. A.

Always top quality service. Used twice over the past 2 years. I have taken out a payment plan also which is a good option. Car got an external clean aswell on the last service which was to a high standard. Also the video links showing defects are a great option.

L. M.

Took my car for a service the other day. From the off my experience with Preston Audi went smoothly. I dealt with Callum and throughout and kept e updated throughout the process - was very polite and helpful.

L. S.

Damien was very good and helpful. His enthusiasm helped me purchase the car. Thanks Damien.

b. w.

From the initial booking phone call through to collecting the car, I was treated politely, professionally and helpfully. The work to be done and all associated costs were explained clearly. I booked and had use of a courtesy car and was delighted with the model provided. The work was competed when promised and the final bill was very happily a bit under the estimate. Thank you especially to Kellie Pickering and also to Aaron Keating.

D. B.

One of the best customer services experiences I have had with Audi. Tom was extremely helpful, knowledgeable and patient in explaining the changes to service plans as a result of new EU environmental impact regulations. Thanks Tom very much appreciated :)

G. V.

Raj Pattani... an asset to any company and a an absolute gentleman to deal with. Couldn't do enough and delivered without effort. If you're in the market for a new car, visit Preston Audi and ask for Raj. Many thanks once again and look forward to coming back and buying more.

A. B.

Excellent professional and friendly service. Lovely clean and tidy showroom. Free customer parking with disabled access and toilets available. The knowledgeable staff serviced my vehicle and valeted it very quickly and efficiently, thanks to all concerned.

J. W.

Got a very good deal on a used A3 and the 12 month warranty provided with the vehicle is the reassurance and peace of mind you want with a used Audi. A few more extras thrown in with the deal would have been nice. Would recommend this dealership and would be happy to come back again.

M. S.

Faultless. Had my car serviced here today and could not have been more pleased with the service I received. From the booking in procedure to the texts updating me and the politeness and courtesy of Sally on the service desk. This is my first Audi and my first experience of an Audi main dealer service and to be honest was a little apprehensive about what would happen as having had 3 BMW's previously and having them serviced at a very local and very reasonably priced independent garage I have had no problems. Would they find hundreds of pounds of work that needed doing? Would they charge me a fortune for simple work? Would I have to argue over the final bill? My fears were completely unfounded. They told me the price in advance and that was the price I paid on the day. Simple as that. Sally kept me informed of the progress and even though I was late picking the car up was still there to finish off. It was serviced, washed, cleaned inside and waiting for me. I will definately be returning. I know this is how it is supposed to be and what you pay a premium for but it's nice when it all works like it should.

S. F.

We bought a car from Audi Preston recently (Q7) ! We were recommended by a friend to speak with Raj Pattini,(Who has had a number of cars bought from here and sold by Raj).. I could not recommend Raj’s service enough!!! He was so professional and made our car search so easy and worked with us and our budget! He found our perfect car within our budget, on our first visit !!! We will definitely be back to buy another car when we need, and we will be asking for Raj to look after us again!! I would recommend his services & I have recommended Raj to a number of friends who have all commented on our beautiful car! We felt in safe hands with his knowledge and professionalism! I feel the need to write this review as I have seen a really negative review about Raj which in my experience can’t be further away from the truth!! He is a great guy who looked after us well!!! Thankyou!!!!

P. L.

I bought an Audi A1 from here today 20/04/22 Darren Moon was my salesman and he is very helpful. Nothing is toomuch trouble for himI would recommend him to anyone I only ever buy my cars from him. He is a great asset to Audi. Thank you Darren

D. R.

My wife and I visited Preston Audi just to have a look at the A1 models on show. We had no intention of buying a car but ended up having a test drive in one and followed that up with a purchase. Salesman Jason was very helpful, informative and patient throughout our visit and test drive and we left delighted with our purchase. The collection of the car within lockdown regulations was very efficiently handled. All we need now is a retuen to 'normal' so that we can start to enjoy our new car! From our experience we would have no hesitation in recommending Preston Audi.

f. 3.

Bought a car from a dealership. Had several problems which the dealership could not diagnose. I took it to audi preston to diagnose the issues i was having. In less than 24 hours they had a list of every problem with the vehicle. They took care of the issues and i got the car back in no time! Massive thank you to iona and callum off the desk, and the technician luke. Absolutely brilliant service. I know where ill be coming next time!

S. H.

Experienced staff,everything carried out efficiently

R. T.

I think this will be the fifth time I have had my vehicle in for service and the provision at Preston Audi is second to none. From the moment you are greeted, to your car being returned to you, as well as the follow up the day after, they are the model of professionalism. Had I been carrying cash on the day I would have definately tipped the person (Nicki I think) looking after me.

j. p.

Booked my S5 and A8 in for Warranty work, Tom was brilliant from start to finish, all staff are friendly, polite and helpful, would highly recommend to anyone looking for after sales and sales

M. L.

We dealt with Callum regarding the service of both my husband's and my vehicles. He was very professional, friendly and caring towards us. It was a pleasure to deal with him. Certainly an asset to your team.

A. G.

We've been a customer of Raj at Preston Audi for many years. Raj has always gone out of his way to make sure we're looked after and get the best deal. Really friendly, knowledgeable bloke - highly recommend.

Z. O.

Very happy with the service I received from Preston Audi. Professional and treat with respect - top service. Car went in to investigate a noise coming from the back of the engine bay. The advisor Pagie was really welcoming and helpful sorted me out with a hire car and explained everything that would happen and provided me with regular updates. Couldn’t ask for more really and when it came time to pick my car up I asked if I could speak to the technician that investigated my issues just to address my concerns and steps with the issue. I Spoke with them at length and was happy with the explanation and the technical details. Couldn’t recommend Preston Audi enough, I was left feeling at ease and comfortable. I will definitely not hesitate to use them again in the future.

K. M. (.

Amazing staff , great service

G. D.

I had an issue with undue wear and tear on a critical part that failed my vehicle's first MOT. I contacted both Audi UK and Swansway (Blackburn / Preston Audi) airing my displeasure and Swansway replaced the part in goodwill and I was not charged anything. I was very pleased with their response and service.

A. D.

Got a used approved Audi A3 and not had any problems, when I picked the car up it looked brand new and had been prepared for collection at the highest quality. Couldn't have been happier with the service.

D. F.

Car booked in for its annual MOT and service. I dropped the vehicle off at 8.30am. and within 3 hours I had received a video by email showing the vehicles health check which was followed shortly afterwards by a telephone call from Callum indicating it had passed the MOT and that I would be able to collect the car when the service - brake fluid and Haldex oil change had been completed. That turned out to be earlier than he had originally indicated to me and by 3.30pm I was on my way home all done. The garage has an excellent covid risk assessment in place and both times I had a temperature check when entering the building - a clear 1 way system is in place as are social distancing rules - Callum did a good job. He explained things clearly and well - he was polite and is a good ambassador for Preston Audi.

J. C.

Had car serviced today. Excellent service from customer rep and have done good job on car safety inspection, service and S-tronic gearbox oil change. The only negative is the fact they no longer offer a free taxi service to your destination whilst they service your car and charge for using a loan car.

A. A.

Thank you to Raj, Stuart and Leanne! I absolutely love my new car and the customer service I received was second to none. All three know their product inside and out and were friendly, making the whole process simple and enjoyable! This is the first luxury car I’ve bought, previously I’ve driven sheds, so I was a little nervous but the team made me feel very relaxed and confident, thank you again!

D. B.

Just a few words to say that on my recent visit to Preston Audi service Dept. I was delighted by the professionalism and friendliness of the staff. I have had several Audi vehicles and would not hesitate to use Preston Audi again.

A.

Bright and clean - as expected from an Audi Dealership Very welcoming- coffee offered on arrival. Very expensive WRT repairs - quoted over £220 to fit new brake pads and £131 to diagnose a brake issue (pads recently changed at National Tyre but no pad wear sensor fitted hence causing issues) Car given basic valet prior to collection Was not forced into having work done on vehicle - just recommended to have done.

R. E.

Great Service by the Audi Service Team. Felt well looked after whilst I waited on site... Only grip was that there was no courtesy cars so had to remain on site.

D. M.

I only use the Service department, but Tom and Callum are Amazing, really knowledgable and great customer service for MOT's, Warranty Repairs and Servicing.

M. L.

Been to Preston Audi today to get a value on my current car and buy a new one, i have had many audi's and always from this garage and its always been great! Today imparticular was brilliant, the salesman was fantastic, he wasn't pushy at all and was very helpful! I ended up getting a new car today and I couldn't be happier with the service I received. I agree with the steep price of servicing and parts but its the same everywhere, not just Audi, every car company will charge extortionate price's.

M. U.

Went to buy an oil filler cap which seemed to be a rare item for my A4. The techy was able to locate one at a very good price. One happy customer. A typical Audi environment - clean, well staffed, no one waiting.

P. W.

Great prices on nearly new. Helpful salesman, friendly not pushy, gave all information that we needed. Took the time to find out what we wanted. Hadn't definitely decided to buy Audi before meeting him, but his input and assistance made the difference.

J. X.

Got my green Audi RS5 from here. Joanna was great generally, helpful with questions and things. No discredit to her as she was fantastic during the purchase and helped with everything I needed. I was dissapointed with after care from the dealer generally... when I picked my car up, my keys were badly scuffed. I showed them this on day 1 and they told me to bring them back one day. I did. I was told it would cost £350 for a new key... I didn't scuff the key. I was also never told that my car needed a tracker for it to even be insured! So insurance companies refused my car until I forked another £700 out on a tracker. Audi didn't help. I wanted some custom plates added to the car. They couldn't do that. I wanted my car washed when I collected it one day, they couldn't do that. As a customer who is spending £80,000 on a luxury vehicle, I would expect a little more service than this. Oh well. Lesson learned. I'll buy my custom brand new R8 elsewhere :)

S. M.

I have had nothing but praise for the team and the level of service I have received during the many years as an Audi customer. indeed my car is currently in for a service as I write this review. Unfortunately I now find that I need to complain, the vehicle purchased Sept 18 was never registered in my in my name due to an administrative error. As a consequence I never received a sorn reminder from DVLA nor did Audi contact me when they received the sorn during Spt 19. Thankfully I have now resolved it but this required an urgent trip to the Post Office and for me to take time out of an already busy schedule to do so. it could be argued that I should have been more vigilant but having rang to complain I have yet to receive the call back that I was promised or an apology. Come on Audi you can do better, you have done better.

K. D.

We always have the best experience. The whole team always look after us really well. Ifan Inegbu have always been great and you can't go wrong with Ifan. There has always been seamless bond between us and audi because of Ifan. Thank you once again for look after us Preston Audi

R. A.

Bought a car from here recently. Sam the salesman was superb. Received great service whilst buying and when collecting the car. Was made to feel a valued customer. Would definitely recommend and will buy from again in the future.

Z. A.

Visited Preston Audi after being contacted by Josh at Swansway Garages for Major service and given a quote by himself. Good service from Josh I must say. When arrived at Audi Preston- Service Assistant Callum refused to do all of the work quoted from Josh from Swansway Garages and said that the Quote he had given was wrong( Quote included changing of Airfilter, Pollen Filter and Fuel Filter). Initially agreed to do the Fuel Filter for the quote mentioned then blatantly disagreed basing the reason on my car’s mileage- although I was contacted by Audi themselves that above need changing knowing my cars mileage. Anyways. Had to ring Josh Again at Swansway garages and he stated that the quote was correct and had no idea why Audi Preston is refusing to do the job. Meanwhile callum came and said yes they are willing to do it for the price agreed. I believe Swansway garages owns Audi Preston- clearly no communication between the two. 3 stars given because work was done but after quite alot of convincing which shouldnt have been the case. Not happy with this experience at all

M. F.

Pleasant, not pushy & got a great deal

K. B.

Friendly staff, good documentation and paperwork for your MOT, but the test is kind of pricey to say their wifi doesn't work and the 'complimentary' car wash is lame. However the free hot drinks machine is great.

P. H.

Excellent professional service in all areas of their business, COVID compliance in all areas. Definitely using this company again. Well done AUDI 🚘 👏

N. W.

Great dealership, Callum was really helpful when dealing with my issues, definitely would return to buy and use there services

J. C.

Brilliant customer service excellent deals better than most Audi Dealerships i looked at. Ifan and Gemma were a massive help to us and found us exactly what car we was looking for. Would definitely go back to them again. Thank you

R. E.

I was welcomed by Danielle who, as always was polite and efficient. I cannot praise Preston Audi enough for the welcoming atmosphere. I will look forward to my next visit.

S. A.

Really helpful. Tom was very accommodating and made sure everything was ok, I really appreciated all the advice and help given. Thank you!

G. G.

Bought a car 12 months ago from Preston Audi. Darren Moon sales was brilliant and vowed to come back. Mainly due to Darren Moon's professional thorough and patient demeanour. Bought second car today as A1 to small for unexpected growing family. Would recommend Preston Audi over again. Thank you Darren.

A. A.

Callum was very helpful throughout, felt a little let down after prearranging a recall with a courtesy car, only to be told when I rang up that no automatic or large car (Leg injury and needed a large boot for a wheelchair) would be available even though it was booked over a month ago. I had to settle for a Hybrid A3 which thankfully they got me an automatic as they said "we got half of it". But had to rearrange my mother's hospital appointment. Apart from that I would say it ran pretty smooth.

J. H.

Great service as usual despite all the restrictions. Callum was really helpful and friendly and kept us up to date throughout the day as we were hanging around waiting in Preston

j. k.

we rang the garage for some information with regards a car that was for sale,and were put in touch with Darren Moon. we received all the relevant answers to our questions without any fuss or hard sell. That was enough for us to make the journey to Preston the following day. We met Darren and felt at ease with him from the off, great knowledge of the product and nothing was too much trouble. Would recommend a visit to Preston Audi without hesitation, thanks again to Darren for looking after us and quick mention to leanne for making the handover so painless. perry & jackie.

D. C.

Good evening Audi Preston, Could we thank Clare for being so kind and helping us with what must be the finest personal hand over of a new car we have ever come across In many many years. Clare explains with a relaxed manor and has full product knowledge so we could understand all aspects of our new A1 car. The process of buying a new Audi on a PCP plan was very simple and at a competitive price. My wife and I shall be recommending Audi Preston to all our friends, family and business contacts. Once again many thanks Clare and wish you a well deserved Happy Birthday 🎉 ( just can't be 50)🎂 Best wishes, David and Judith Carr

S. B.

Kept me up to date with progress of the works and offered refreshments on a number of occasions. Excellent servcie.

P. M.

Excellent service is hard to come by. Today Holly was extremely helpful and assisted with my issue. Thanks Holly👍

B. N.

These are difficult times but it is possible to see cars outside the showroom. I went to look at an audi a8 with a big discount shown..not one sales person left their desk.Customer attention non existant

C. L.

It's a really clean and well presented showroom, staff are very good.

M. P.

If you are buying a car from here ask for Ifan, best car salesman at this branch. The rest were more interested in watching football when i wanted to spend over £50k. Apart from Ifan i would not really recommend this place, but he did such a good deal and was so friendly, polite and professional that i have to give it 5 stars, but this is only due to Ifan.

J. O.

Friendly, helpful staff excellent service from them. I highly recommend this dealership.

P. L.

I've always found Callum in service to be most helpful with the problems encountered with my vehicle and he has continued today to sort out my concerns over my service contract which is very much appreciated.

R. D.

I did give this place 5 stars when I wrote my review severlaonths ago, the sales man was great , the car is excellent and untill today i have been very happy but when you book your car in the fix a fault get a text to confirm your appointment then turn up to find the parts aren't there it's a waste of a morning which means I've taken the morning off for nothing when text or call would have been so helpful

J. B.

Clean tidy switched on .. they listen and understand prior to comment or lectures

L.

Very professional, friendly and helpful. Thanks to the service advisor Luke for looking after me!

D. C.

Great customer service from Raj and Gemma

C. C.

Staff were friendly and helpful

j. s.

Just ordered my new car Q2 S line and can’t wait to get it. Staff very helpful and friendly an welcoming during this difficult time

C. S.

Very calming experience! Debbie was absolutely fantastic in regarda to talking us through our mobility process. Highly recommended. Thanks

g. r.

Service dept 0 out of 10 communication skills work they had to carry out took car in twice still not right requested front sensors told on arrival at 0830 in morning told it would be ready at teatime that day ,they had car for 5 days OMG Tsay they have 5 star rating they live in LA LA land

P. G.

Great Service, very professional and dedicated to their customers. First Class. Thank you.

D. F.

All work was carried out as requested and I was kept fully informed at all times.

S. M.

We purchased our Audi Q7 from here just under a year ago. Fantastic customer service provided by Raj in Sales.

J. E.

Just ordered my new A1 for September delivery. The service was fantastic - best dealership I have been to - can't wait for new car!!

M. B.

Fantastic service , friendly staff , prompt courteous and efficient even ordered me a taxi and paid for it my next car needs to be another Audi

M. M.

Excellent service most friendly staff who would go that 1mile extra for their valued customers. Thanks

B. C.

2 occasions in the past 2 weeks with starting problems with my A3.Problem solved by excellent workshop staff.Front office staff were Very efficient and helpful.Cannot fault the service .Thank you

E. P.

If your want a good deal on a car large or small go to Audi the will not let you down you get what you pay for ,i always have my car serviced at Audi all the staff are very friendly and very helpful.

C. S.

Just picked up my 4th Audi from Preston Audi and great service as usual!

P.

Average customer service, 45 mins to book a the car in 🤷‍♂️

j. P.

Very happy with the work done and the service was excellent

J. H.

Good service, flash show room, lots of cars. Music choice a bit singularly 'youth' oriented being my only criticism at this stage

A. N.

Very good service, was shown what I wanted and given good in-depth information about the cars I was interested in

A.

Just picked up a new A3 and had a great level of service. Got a good deal on the car too

K. F.

Sam Worden was very polite and helpful when we went in too buy an audi a3 nothing too much trouble

I. L.

Great Service, Great Interaction, Great coffee and biscuits

S. M.

Excellent service and really friendly people. Would highly recommend.

G. D.

Excellent service. Thank you Audi and Mike Sykes for our professional, efficient and friendly service.

C. B.

Always friendly, efficient and keep you fully informed.

N. M.

Great service. Good range of Audi cars. Very helpful services.

D. D.

Excellent service ..Very friendly staff would recommend if your bying a car from them

G. S.

Really pleased my wife is one happy lady .I would like to say a special thank you to all Audi staff

L. H.

Went with daughter looking for a used A1 but she was not impressed with the sales guy who seemed to be itching to get home she finally got a car from Warrington Audi

S. F.

Excellent cars with friendly people. Happy to let you look round the cars unhindered.

j.

This was a mistake as I only came with the actual car buyer & I thought the hospitality & service you gave is worthy of 5 stars

K. O.

Great service and drop off and pick up spot on!

P. P.

Good experience and service, but pushy to sell the used cars which made me go elsewhere in the end.

L. M. A.

Good selection of vehicles, site a bit cramped. Staff helpful but went with BMW in the end.

C. B.

Excellent 👍 just collected my new car, they couldn't have been more helpful

M. H.

Just dropped my son off to pick up his car lovely place and lovely cars.

D. B.

Excellent and thorough service - Thank you

A. D.

Great service. Emma was very helpful as were all the staff. 👍👍👍

S. S.

Absolutely first class service. Helpful and funny. Highly recommended.

N. K.

Spoke to Transactions Manager Mr Keech. Excellent Service.

R. D.

Bought and happy

J. R.

Very helpful, turned my problem around in 24 hours

A. G.

Great place to buy an Audi, great staff, nice and friendly atmosphere.

H. J.

Really nice people and a great place to buy your next car👍

s. P.

Really friendly and attentive staff.

L. S.

Very good service, we were so pleased.

T. G.

Great service, friendly and knowledgeable staff - Stuart and Raj are the best! 👍

C. M.

Nice site with good selection of Audi new and used cars

d. d.

Just got my new a6 sline stronic black edition thanks to sharen

C. C.

Great service as usual 10/10

S. P.

Good experience excellent service

J. N.

Always a pleasure to deal with Raj.

D. E.

Really good dealer. Staff brilliant!

P. L.

Good customer service. Deal promptly with queries.

B. B.

Great service fast and efficient

A. N.

Outstanding staff and variety of cars.

T. H.

Very friendly atmosphere Paul Williams 100%

M. H.

Very busy but reasonable service

n. s.

Excellent customer service, as always

M. K.

Very good service and professional salesman.

R. S.

Ifan, Sales Executive, was highly professional.

M. H. n.

Thanks Raj

D. F.

Great staff, great cars!

M. B.

Ifan top guy. Thank you for your service

S. F.

Saleswoman Jo very helpful and informative.

C.

Arrogance isn't part of being a salesman!

R. C.

Nice,friendly service. Professional job

C. D.

good swift service

A. L.

Brilliant customer service

F.

Excellent staff and service at Preston Audi.

D. H.

Excellent service as always from Audi.

D. L.

Polite, professional and informative.

C. B.

A very good experience very good 👍🏾

S. M.

Very helpful staff and very efficient

C. U. R.

Because Audi are the best cars.

R. G.

Had to wear facemask to let me in.

m. s.

Friendly staff cannot do enough to help

M. S.

good work and covid response

S. J.

Great service

L. B.

Nice cars

D. W.

Top car

B. V.

Very helpful and friendly

T. H.

Good service and attention.

R. W.

Excellect service.

C. K.

Very honest dealership

L. A.

Very helpful

T. B.

Excellent service from the team

M. R.

Pleasant people to deal with

B.

Great display of cars.

A. B.

Excellent service here

C. G.

Polite efficient sevice

M. L.

Great service.

L.

Great dealership

P. D.

Nice

C. F. 1.

Absolutely great

t. r.

Great service

S. S.

Good showroom

I. T.

Just excellent

S. B.

Great service

D. K.

Nice dealership

C. K.

Good service

k. b.

Friendly staff

M. G.

(Translated) Not a professional approach to the client ... 20 minutes I was walking around the square before anyone became interested (Original) Mało profesjonalne podejście do klijenta... 20min kręciłem się po placu zanim ktoś się zainyteresowal

K. T.

⭐⭐⭐⭐⭐ 👍

N. S.

S. D.

B. H.

p. e.

S. L. C. H.

S. C.

C. B.

Contact

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