Reviews of Group 1 Reading MINI. (Car Dealer) in Reading (Berkshire).

Group 1 Reading MINI

406 Reviews

205 Comments

Car dealer

MINI dealer

Car dealer

Used car dealer

Drake Way, Reading RG2 0GH

Description

Information of Group 1 Reading MINI, Car dealer in Reading (Berkshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Group 1 Reading MINI

Reviews of Group 1 Reading MINI

K. M.

Love our little Mini! Simon was amazing, he really helped us to find something to suit our needs (which wasn't easy). He went above and beyond to get it all ready for us ASAP and even helped afterwards with a tire issue and lots of questions. Wonderful experience, thanks Simon and Mini Cooper!

D. M.

The staff here are brilliant. They were very helpful with the purchase of my new car.

G. M.

Whenever I contact Cooper Reading mini I always receive five star treatment having purchased my mini from them and onward going service . Well done couldn’t be more helpful.

S. C.

Excellent ! The staff , Ian and Stephanie were friendly and professional. The experience was hassle free, unlike my past experience with BMW in Preston.

P. V.

Ian was brilliant!! He got the new car to us asap- very very efficient and helpful!

G. L.

Ian was incredibly helpful and I had a great experience. Very pleased with my purchase!

c. W.

Always very polite, sympathetic to all requests,made to feel at ease despite the Covid 19 restrictions ,in total a most pleasant and exciting experience .

B. G.

Great service, quick and seamless. Great staff. Full attention for a small job. Very good.

M. J.

Fantastic service, cannot fault, perfect transaction from start to finish. So pleased with the new car!!!!!!!!

M. M.

I experienced great service and communication when my car was being serviced and MOT'd. The vehicle was collected from my place of work, washed, MOT'd serviced and brought back to me.

S. B.

Your staff are a credit to your organisation - well trained in both product & customer care.

K. M.

Ian was fantastic, took his time to understand what I wanted - both likes & dislikes to find the right car for me and he succeeded!! Just love my new mini - thank you

K. P.

Made a special effort to fit me in early in the month which was appreciated then dealt with the problem on the first visit with good updates on progress. Friendly and knowledgeable staff too.

d. l.

Had a great experience at Cooper mini, thank you Luca for all your help and support in finding me the perfect little Mini Cooper s I love it, your service was the best, would deffinately recommend. Nikki Lewendon

j. n.

The whole team at Reading MINI were amazing. I will recommend them to all of my friends. Fantastic service all round !

G. C.

Had a Mini for 48 hours and it is a lovely car. A real joy to drive. The customer service is excellent.

S.

The whole experience of buying the car was ;professionally done. More than happy with the car. Having said that it's only been a week.

I. N.

Great team @Mini Reading. Have always received great customer service for warranty work with the car, would recommend.

M. P.

Completely satisfied with the result. A little bit more pricey than before.The only negative, that it took almost 6 hours for a normal annual service and MOT.

T. C.

I am so happy with the service from mini yesterday from start to finish. George who spoke to me on the phone when the mini was ready and the man that collected that delivered the mini after where brilliant.

A. G.

The servicing team George and Tom were friendly diligent and helpful I would like to take this opportunity to thank them well done keep the good work up

I. C.

Waited while service carried out. Kept to time. Good clean service.

B. G.

Great team at Inchcape Reading MINI. Special thanks to Marie and Emma who helped me with the purchase of my new MINI.

N. S.

I am once again delighted with the way my Mini service was conducted from start to finish! Very efficient with polite service.

V. F.

Great as always, very good communication via George re oil change/tyres check

r. p.

Found the whole process worked fine. Sales person was great.

J.

This is a great garage, very helpful, very friendly. Great service. I have had my cars serviced here for years and I highly recommend it.

S. S.

I have no complaints about my experience at Cooper Mini. Ian was very helpful!

G. W.

Marie was very good however we were expecting the car to be serviced as the service light was on

m. a.

Excellent Friendly service from Tamara at this dealership and the driver who delivered it was great to, all calls taken, all questions answered, and all very HAPPY ....would highly recommend.

m. t. c.

The people there are very helpful and friendly. They try to answer my questions immediately and are always willing to help.

C. G.

Picked up my new mini. Signed some forms smiled and left happy

A.

Emma was first class it's a shame there were no loan cars available.

A. N.

I brought a Fiat 500 a few months ago from Simon at Mini Reading. Simon is the loveliest, friendliest sales person I’ve ever dealt with in the car sales environment. He was so friendly and made the experience so easy for me, being a young female I don’t have great knowledge of cars and always feel apprehensive and anxious about being exploited. However Simon explained things easy for me, didn’t push me and didn’t make me feel like I had to purchase there and then. Overall it was a really lovely experience and I actually enjoyed travelling the hour I needed to, as when I was there it was like being around friends! All the staff were welcoming and friendly and really made the effort to build a relationship with me which I really appreciated. I even got a call from Simon a few days after I had purchased the car just to check up on me and see how I’m getting on with it which I thought was a really lovely touch! 10/10 experience. Lovely staff. Would definitely buy a car from them again and have recommended to friends and family despite living an hour away!

N. G.

Excellent service. I was very pleased with the efficient and professional manner in which I was treated particularly by George in the Service Team. Very good, overall service. Highly recommended.

A. A.

This is my third Mini purchased from Kameran. Extremely happy with the service provided from start to finish. Very professional!

M. O.

Excellent service. I have no fault to find. Those representing the Company are always polite and helpful. maureen Fox Swallowfield.

A. A.

Work all caried out well.

C. F.

Love my new Mini. Elliot at Cooper Reading was friendly and provided a highly professional service. Thank you very much

J. B.

Excellent customer service, as always, very happy, thank you.

G. S.

2 year service handled very professionally. especially so under the new restrictions thanks!

g. w.

Receptionist at the top . Service manager very professional ,and kind . Very sufficient .quick repair . Garage improuving .

N. A.

Excellent customer service. Especially George a he is always friendly and professional, a star employee.

M. P.

Fantastic service. The most enjoyable transaction I've ever had regarding cars.

N. R.

Overall really great. Timings kept changing on delivery of the car and when it got closer to a date showing on the system this seemed to be a bit misleading. No one knew where the car was in transit but when it did arrive they accommodated collection really well and during an event.

B. N.

Great showrooms with big selection, service was poor - 1 person asked if we are alright while passing quickly and disappearing

J. L. (.

George and the gang at Cooper Reading MINI rock! The service is legit and they keep it simple and honest.

S. W.

Great Service & MOT visit went to plan.

G. A.

First class service and really competitive price... If you look for a BMW look no further

D. J.

An absolute pleasure doing business with Ian Kelly - a seamless purchase and we were "tricky" customers !!!

M. C.

First class service from Zsolt. Thanks for a great car

L. G.

It was a great time, specially with Ian, very precise, clear and helpful. Very pleased!

A. L.

Very helpful and friendly sales staff. Best place to buy a Mini by miles

K. H.

Very helpful, happy & friendly staff, Dani made my collection day a very special one that I will never forget. Thank you Cooper Reading

S. P.

Great service, always well looked after but car and customer!

N. R.

I bought my first Mini Cooper with Simon's help. He is very friendly, helpful and efficient. Wouldn't hesitate to recommend him and Mini

c. c.

Excellent customer with lovely staff. Get the impression that nothing is too much trouble.

C. F.

Excellent customer service. Tam and George were particularly helpful on the occasions I’ve been.

S. S.

Had a great experience through out. Luca and Stephanie were great :)

P. A.

It’s pleasure to meet Laura Thornton, Very professional service,thank you for your hard work !!!!!!

S. B.

Excellent service, knowledgeable and attentive... couldn't ask for more!

D. N.

George in the service team was great very happy with everything

A. F.

Excellent - seamless and all was fine

P.

VERY FRIENDLY, VERY KIND SERVICE, NICE STAFF. WILL CHOOSE AGAIN AND RECOMMEND TO MY FRIEND.

A. B.

Great customer experience

D. A.

Great service, car very clean when returned

S. L.

Buying my new car with Inchcape MINI was fantastic and easy and enjoyable. The two members of staff that helped me made it a very pleasurable experience and I would recommend to anyone.

H. D. S.

Love

S. a.

Marie was very helpful and great customer service and a pleasure to deal with

K. M.

Brilliant service, helpful and patient with lovely customer service. Luca was great!

S. F.

Top marks, kudos to George and the service team, efficient and friendly, recommended .

N. K.

Very good service and customer service from the Service Team. Would recommend their service every day.

H. B.

Great service from start to finish, couldn't really fault them tbh

K. M.

Very helpful and attentive. Friendly staff. Excellent service so far....

M. W.

Fantastic customer service, thank you

C. R.

An excellent service provided by Edwin, thoughtful, helpful and professional

Z. S.

Helpful staff, lovely place. Good cars.

M. W.

My dealings with the Sales Department were over the phone and by email but could not fault their customer service. We are pleased with our purchase which was delivered promptly.

I. L.

Staff are soo friendly and love the Mini's

N. B. S.

Excellent service very quick and helpful thanks Ian

R. T.

Excellent service, very professional & friendly, would definitely recommend

M. P.

Little mess but good service and friendly staff

R. G.

I CHOSE WHILE YOU WAIT. COMPLETED JOB IN ESTIMATED TIME

a. m.

Nice place to get ur mini service done..

C. D.

Excellent service thanks to George at Cooper Reading.

S. R.

Friendly staff, coffee but no Mini countryman to look at.

A. L.

Very happy with service. no probs

B. N.

Very pleased with the collect and deliver service provided

R. B.

I initially met Edwin a few months ago. He was extremeley informative, and very personable. I picked up my new car yesterday and could not be happier. Great service, quick process, nothing was too much trouble, and really made me feel like I was important to them as a customer. I can highly recommend if you are looking to buy a Mini!! Thanks for everything so far!

C. P.

Excellent service, and very helpful staff.

J. C.

Good efficient prompt service. Very helpful employees

R. d. O.

Always polite and professional. And good value for month

s. w.

Excellent service from start to finish

A. D.

Best dealership I have visited

D. E.

Very good service, very professional service:)

o. p.

great place to buy a car!

R. L. G.

Brand new show room, friendly staff

C. S.

It a great service from the staff.

S. J.

Perfect service. Thank you

D. B.

Collected my new Mini. Anna (Dembicka) was polite, efficient and a delight to deal with. She's a credit to the dealership.

L. L.

Expensive for secondhand.

H. F.

Great customer service

K. K.

Friendly, efficient and easy

G. V.

friendly helpful staff

G. E.

Every helpful staff

S. K.

Great service

K. L.

Lots of cars!

M. A.

Free biscoff

M. T.

Brilliant!

P. C. B.

(Translated) I bought a used Mini from this dealer a few years ago. I returned to do the MOT after two years. Professional service and extremely helpful staff. They have also solved some minor problems dating back to the time of purchase, demonstrating that they have also improved the managerial part! Really satisfied with the service offered! (Original) Ho comprato presso questo dealer, alcuni anni fa, una Mini usata. Sono tornato per effettuare la MOT dopo due anni. Servizio professionale e personale disponibilissimo. Hanno risolto anche alcune problematiche minori risalenti al momento dell’acquisto, dimostrando di aver migliorato anche la parte manageriale! Veramente soddisfatto dal servio offerto!

S. R.

Excellent service and delivered exactly what is written on the tin. We live very close to another dealer, who disappointed us with customer care. Inch cape Reading have provided first rate service and we highly rate our experience

M. S.

My car was booked in for a service with Mini, the receptionist with the newly pink hair seemed more interested in discussing her new hair colour with other members of staff than actually dealing with myself. The service manager George was fantastic, friendly, enthusiastic and came across interested in my vehicle. I look after my car quiet well, so when it came back after the service having been washed with watermarks over it I wasn’t too impressed as it had only just been waxed the day before. When I picked up my vehicle the receptionist didn’t even acknowledge me initially, it was after about 10 minutes of me sitting waiting that she asked me if I was ok, by this time I had already acknowledged George and he was having my car brought round. Overall I’m not that impressed, George is the one positive to come from my experience.

V. K.

M. M.

m.

E. P.

a. m.

Q. Z.

Brilliant Service from Ian Kelly, weekly order update has been well received and surprised with video format. Great Job! we have recommended our friends who want to buy a MINI to Inchcape Reading and good luck!

S. C.

George (as usual) recognised me before I had even entered the branch. He knew what was required and the drop off of my vehicle took just a few minutes. Perfect.

s. e.

It was straight forward and a good timely manner process and friendly customer service.

S. C.

Arrived asking for advice from the service dept about a mini we didn't buy from them or have serviced by them. They made me a coffee whilst waiting for someone to be available who then was very helpful. Couldn't have asked for more - very pleasantly surprised with the service given.

J.

My visit to Cooper Mini Reading was quick, easy, and painless. Ian was there to greet us straight away (socially distanced), he was helpful and ran through everything in as much detail as possible, and I drove off with my new car. Overall, the customer service was excellent, and I have no complaints about my experience.

I. E.

Was a little dissatisfied that the car wasn’t cleaned as offered and the battery I reported faulty wasn’t replaced but instead I was told to charge it despite already doing that several times.

A. K.

I recently went to the dealership to purchase a new mini, after an issue with the old one. The staff were extremely friendly and helpful, and the whole process was smooth and sorted out quickly. I'm really grateful for all the help, and I love the new car.

M. P.

Excellent service and attention from Simon Allan, from initial inquiry to sale. With Simon you can enjoy a well balanced, honest and informative conversation towards your specific circumstances and needs. Top marks!

F. P.

On the collection day for my Clubman the vehicle wasn't ready the allotted time I was given. Had to wait about half an hour while the cleaning was completed. The hand over was ok but could have been better for a new vehicle costing upwards of £40K. A run through of the basics would have been nice and not having to ask, esp as not owning an automatic before. Was dissappointing to have to call a few days later once I noticed the rear facing dash cam wasn't fitted only to be told it could not be fitted due to the doors-surely this should have been pointed out at the point of ordering the car.A few extras I ordered to be put on once the car had been delivered to Cooper Reading had not been ordered despite this request made in November resulting in hand over being delayed by a few days. surely the parts could have been ordered a lot earlier once they knew the vehicle was on the production line. Dealing with Emma was always pleasant and was kept informed.

R. I.

Went to check if the electric mini might be my next car. It won't be as it's just not practical for my needs. I know that now because the helpful staff got me access to one within minutes of arriving at the garage and answered all my questions. It's a lovely car sold by a great team; just not for me.

L. D.

My visit was to pick up my new MINI Electric. Ian has been outstanding through the whole process - including good communication during the months I was waiting, and a detailed handover explaining and highlighting features, especially those new to an electric car driver.

R. N.

The Reading Mini sale team was very helpful, very good customer service, friendly and well informed throughout the whole purchase, You can tell that they are trying to help you find a better car with a better deal... Specially Emma and Luca. Compare to North Oxford Mini the sale girl Katie 'Lied' to me that my deposit was refundable if I changed my mind tomorrow, we are not nasty! End up I lost £1000 deposit because I trusted her word.

M. M.

I went this week for the first time since I brought my Clubman which was being recalled for a particular safety check. I asked them to service it at the same time as it was due a service. I was met by George. What a lovely, helpful, smiley face of the company he is. They had my car in for 24 hours in the end, during which time I had a lovely courtesy car provided, George was exceptional from the moment I dropped my car off until I collected it. He called me when he said he would, got the car ready for when we had agreed, discussed work that needed to be done without every pressurising me, everything was done to my convenience and the work carried out seamlessly. He is an exceptional asset to Mini Reading...every company needs a George.

N. E.

Ellie was brilliant - literally one of the best sales experiences I have had. Really clear communication the whole time - especially whilst I was waiting for my new car to arrive.

A. N.

Excellent service from the Reading branch. Tom was very friendly and explained everything so that I understood. He also took the time to show me the workings of my courtesy car. I had a new wing mirror fitted but when I picked my car up a check had also been carried out on the oil, tyres, etc. Very impressed.

J. O.

Excellent service. Ian Kelly was very professional and helpful.

U.

My recent visit was very good. The advisor informed me of what they were going to do with the vehicle, and kept on touch with me. I have one question, that since my visit the vehicle is saying service,but I have had a service.

L. A.

I had outstanding service and great experience all the way thru the process of buying our new car. Ian helped us to understand what is the best car for us, based on our needs, and we were kept informed regularly after ordering the car. The handover process was smooth, informative and very efficient - very happy with the overall experience.

D. R.

Overall really dissapointing service. They wasted my day and couldn't do the service on the day due to damaged parts (don't you think you'd check before the customer has dropped off the car!?), the receptionist was clueless, not very forthcoming and I had to ask her to go and get the answers I needed, and the original quote price was wrong but I had been quoted by two different people and they only called me up about this after my car was with them. In the end my service was done 2 days later than planned and it was only half cleaned. I won't be returning unfortunately.

?.

Emma was a great help when buying the mini gp3, Even more so when I know I'm Difficult to deal with as being in the motor trade myself. The other staff also checking if I needed help when visiting is always good when I have been to other dealers and not getting spoken to.

E. T.

We collected our new mini cooper electric yesterday. Ian Kelly is an absolute star the handover was seamless from the start to finish nothing was to much trouble ,we never felt pressured at any time. And if Ian ever comes up for adoption we would gladly have him. Superb salesman, Liz and Ian Taylor.

R. S.

I can't thank you enough Simon Allan's professionalism. We had a long chat during my first visit, Simon made sure he understand my needs and what type of car is suitable for me. He is patience with wealth of knowledge. There was a severe delay because of lack of parts but I needed a car for work, Simon ran extra miles so that I could have a new car for that I am truly grateful.

A. G.

Completed service ahead of time to my full satisfaction while I was waiting (as per my request, while I was waiting suited me better than dropping off)

L. B.

It was such an easy and enjoyable experience. Ian made buying my new car a simple decision - fell in love with it at first site when I gave him (a very VERY vague) idea of what I was after. Thank you so much!

P. B.

Anna was excellent. Can't recommend her enough.

L. B.

Had a really good experience with the team at Mini Reading. Emma Loane provided me with all the information that I needed before purchasing my Mini, and made the whole process stress free and as smooth as possible despite the difficult circumstances. Emma is a real asset to her team and she made the whole experience 10x better.

J. G.

Marie was incredibly helpful and readily available for questions and support throughout our Mini choosing and buying experience.

C. G.

Picked up my new mini. Signed some forms smiled and left happy

A. K.

I recently went to the dealership to purchase a new mini, after an issue with the old one. The staff were extremely friendly and helpful, and the whole process was smooth and sorted out quickly. I'm really grateful for all the help, and I love the new car.

G. L.

Ian was incredibly helpful and I had a great experience. Very pleased with my purchase!

E. T.

We collected our new mini cooper electric yesterday. Ian Kelly is an absolute star the handover was seamless from the start to finish nothing was to much trouble ,we never felt pressured at any time. And if Ian ever comes up for adoption we would gladly have him. Superb salesman, Liz and Ian Taylor.

S. W.

Great Service & MOT visit went to plan.

J. C.

Ian Kelly was a pleasure to work with. He was helpful and took a lot of trouble to make sure we understood the car and that it was what we wanted. We are delighted with the car and are enjoying driving it. An excellent service.

m. t. c.

The people there are very helpful and friendly. They try to answer my questions immediately and are always willing to help.

J. B.

Excellent customer service, as always, very happy, thank you.

R. N.

The Reading Mini sale team was very helpful, very good customer service, friendly and well informed throughout the whole purchase, You can tell that they are trying to help you find a better car with a better deal... Specially Emma and Luca. Compare to North Oxford Mini the sale girl Katie 'Lied' to me that my deposit was refundable if I changed my mind tomorrow, we are not nasty! End up I lost £1000 deposit because I trusted her word.

S. K.

Service is good overall, staff are friendly and helpful, good deals are offered, minimum bureaucracy and unnecessary paperwork, vehicle handed to buyer in good condition. However, deadlines are not always observed, phone calls are not always returned. Hence 4 stars instead of 5.

A.

Staff was very helpful Work done at the vehicle was good. Video was shared about the health check of the vehicle Pickup of the car was as expected

J. T.

Having test drove a second hand car at Cooper Reading, I left a deposit based on a couple of bits of work being done. The work was done promptly to an extremely high standard but unfortunately due to change in personal circumstances I couldn't proceed with the sale. Not only were Cooper Reading understanding but they refunded my deposit as well! At all times, Michael and colleagues worked hard to meet my needs and left me feeling like a valued customer. Great attitude from a dealership and excellent customer service.

M. A.

Bought my mini here, I have never bought a newer car before and the thought of hard sell salesmen terrified me. Luckily the salesman I got was Ian Kelly - he was absolutely brilliant, patient, no hard sell and hilarious to boot; made it a pleasurable experience! Would recommend Ian Kelly at Cooper Reading Mini :-)

R. J.

I took my wife's mini in for it's 2 year service. I waited while it was done. Reception lady was very friendly and very hospitable (couple of cups of coffee made for me) and had fun manner. The service manager was also very helpful and gave me all the info I needed. Overall the environment was was warm and friendly. The car was serviced and cleaned (well) in the 1.5 hour estimate and there were no additional items added to the bill. Wifi was good and seats comfy. Happy to recommend,

L. F.

Picked up a new car yesterday! i must say it is the best car i have ever drove and very enjoyable. I am very thankful to Garry the manager and Jason for helping me on my journey of finding something new. I would recommend if your looking for a new car this is the place to go!! Customer service was very quick as when i found out about the car it was ready the same day for me.

A. C.

Went to this garage to get my Mini’s first service done, and was so impressed with the standard of work I received. I was originally quoted £307 on the phone but this was reduced to £260 by Tom without me even asking. They were also able to find a fault with my AC and fix this under warranty. Service was quick and painless, and Tom was knowledgable and helpful. Extra perk - car was cleaned inside and out, saving me another job! Cheapest service that I was quoted with excellent service from the team. Thank you!

S. E.

Ian was excellent. He kept me informed every couple of weeks,even if I'd forgotten to call him back. He advised me on the delivery date,and when it became closer,informed me of what documentation I would need when collecting the car.

M. E.

My husband and I recently visited Cooper Mini, In Reading Berkshire, to collect our Motability New Car 🚗 which we ordered. Ian Kelly as usual, made us feel welcome as he guided us through the whole process of ordering and collecting our New car. We were even told, if we needed to know anything, call Ian himself. Such a pleasant person, 👍🏻👍🏻👍🏻👍🏻👍🏻 & ⭐️⭐️⭐️⭐️⭐️ once again to Ian Kelly.

P. M.

We had a seamless experience, especially given the social distancing requirements. Cooper Mini Reading have set themselves up professionally to comply with current requirements, and Stephanie couldn't have been more helpful. We came away with a super new car!

C. H.

Right from first contact to book a test drive of a Used Car that they were selling , through the test drive, to actually (eventually) buying the car I have nothing but praise for the customer service I have received , particularly from my sales person Danielle. And now a week after picking up the car an issue has arisen and that has , so far, been dealt with both professionally and enthusiastically by her and the team. An issue that I could have imagined lesser dealers actually not even bothering to resolve. Leaves me with a confidence that the issue WILL eventually be resolved to my exacting standards. Cannot recommend this dealership more!

L. W.

Edwin and Luca have been fantastic from start to finish, noticed a small blemish on the paintwork and they have asked me to drop it off and will deal with it. Will definitely only use this branch again and will recommend to anyone who’s interested in a Mini. A fantastic experience from start to finish

L. M.

Ian made buying a mini easy and exciting. I was kept informed and up to date and I'm thrilled with my new mini!

J. G.

I'd already decided I was going to be buying a new mini. It was about getting the best deal for me. They were very patient with me and found something suitable for me. I'm not yet convinced the fuel consumption on my new Mini Cooper is any better than the Cooper S I traded in (as they said it would be) - it's not looking like it so far.. Overall the service was very good.

R. f. S.

I purchased a brand new car from Gina Lark at MINI in Reading. She was clear, direct, transparent and patient. She helped me to get exactly what I wanted and gave me confidence about making a big purchase, taking time to explain various elements of the car spec to me. I didn't buy from my local dealership, choosing instead to travel quite some distance to purchase the car from Gina at Reading which speaks volumes. The paperwork/admin and the actual handover went smoothly, and she and her Business Manager were accommodating and flexible throughout.

K. F.

Took my wife's Mini (bought from Cooper Reading 11 months ago) in for service. Would have been 5 star except for one customer service failure. Greeted warmly and efficiently by both front desk and the service department reception, loan car immediately available with minimal paperwork, work completed by the designated time including rectifying a fault on the horn and again all paperwork/payment ready and easily completed. However I had also complained about the leather driver seat wearing badly despite this car being only two years old with less than 2,700 miles on the clock. The message I was given from the people who had inspected it was curt and dismissive - there's nothing wrong with it. There obviously is and I am now following up, this was disrespectful of a good customer who has bought other cars from the same dealership in the past.

R. H.

Just received car back after having a major bit of work done.. over £3k which proves mini parts are eye wateringly expensive. When we picked the car up there were two big dents in the car which were not there when we dropped it off. Mini were great though and agreed to get the dents fixed which were probably another customer being careless when opening their doors. So overall quite pleased with service, comma etc..

T. P.

Great experience! Plesent staff attitude. Lorenzo was more than helpful and supported in every possible way. Not to forget, he answered a tremendous amount of questions, accommodated delayed collection. I hope the after sales support will be good as well.

G. P.

I brought my 1 series BMW in for a valuation. The price offered was fair so I purchased a MiniCooper S Sport which was also at a good price.Ian Kelly was the sales person and he was helpful in all areas and could not do enough, especially with guidance to remove a private plate of the sold car to the new car. It was a pleasure to do business with him.

S. C.

Whilst on holiday with my Son I had a small problem with my mini. The staff were very helpful and asked one of the service engineers to look at it. He made the car safe for me to drive home 80 miles. I have a heart condition and was without my tablets so I could not wait for them to fix the whole problem. They refused payment and even gave us cups of tea and a biscuit while we waited. I could not ask for better, more courteous service. Thanks all of you

W. A.

Just bought a Mini Cooper S from here and I'm so glad I did. Luca was friendly, helpful and professional at every stage, and he was a pleasure to deal with. Felt instantly at ease as soon as I walked in to chat to someone about a test drive last week. Highly recommended.

R. R.

Marie was very straight forward and answered all my questions. They gave a really good deal and was accommodating. I saw able to see the car I wanted and able to receive it quickly.

V. R.

Excellent experience with Mini Reading. Luca was a fantastic advisor. He was helpful throughout and worked hard to find exactly the car and the deal we wanted. So happy with my new mini and will definitely be back when I'm looking again in the future.

K. H.

I was booked in for a while you wait MOT and it took nearly 2 hours of waiting for this to be done. I didn't even wait for the valeting in the end as I had been waiting for so long. Not great service and won't do that again.

B. T.

My Mini Countryman had to have a new clutch and flywheel fitted recently although the car had only done 42,000 miles. The staff at Cooper BWM Reading were excellent especially George. It would have been helpful however if they had taken up the case with BMW to get some compensation for failing parts, as I feel that it could not have been caused by wear and tear.

J. C.

My Mini was serviced at Cooper Mini Reading on 14/02/18. As always great service and communication from George, advising of any changes required to the car service. Will definitely continue to use Cooper Mini Reading. Lovely clean car when collected too!

d. c.

James and Marie went out of their way to add quality to our Mini purchase experience! (again)

S. D.

What an experience I’ve had....the salesman Edwin Hill, what an amazing young man.. his knowledge and skill in helping was outstanding. For someone so young with his knowledge of the cars, was first class. I know this as I’m from a car trade family. He is warm and friendly to the extent that he could sell you grass and you would buy it. You’ll go along way Edwin.There’s nothing hidden, everything is honest. Then there’s Luca Scalzo, another amazing person. He also gave a first class service.This is my 4th mini from the same dealers. I very highly recommend them. Thank you Mr D and Mrs E Keating

E. W.

Many thanks for the welcome and hospitality afforded to my wife and me yesterday, to the engineer who carried out the health safety checks and the video, the wash and vac and the USB map update. My only disappointment with the day was that you had no one available to give me the Mini connected demo and set up which means that I am still unable to access and use this resource. It would be greatly appreciated if this could be arranged sometime soon in the future, either back at Cooper Reading or you would be most welcome to carry it out at our home address when we could reciprocate the hospitality given yesterday.

M. F.

Dealt with the dealership in a virtual capacity over the phone purchasing the Mini Clubman. All of the team were helpful and responsive to my vehicle requirements and anything additionally added. Great service and would definately use again.

M. C.

Lorenzo Caltabellotta was wonderful, very helpful and kept me informed at all time. I felt he gave me a good service and got me the deal and price I was able to go to. I highly recommend this garage and Lorenzo. Thank you, love my new Mini.

P. J.

Full credit to George the Service advisor who looked after me on the day. Welcoming and professional and could not ask for better service...

F. D.

Thank you to all at Mini Reading you are wonderful and service was great. I had my Mini Countryman serviced and MOT and was so pleased to know that it had passed. All i had to pay for was the MOT fee due to free servecing because i paid for TLC when i first brought the car. Which i will be doing again when i buy my next Mini Countryman ( the New Model) in Febuary 2017 I would like to thank Ian Kelly for his excellent help in this matter as i can always trust his advice as my husband Mr Ian Daley can as this will be are Eight mini that we have purchased from him. I would also like to thank George in service department for his continue support with us both as nothing is too much trouble and we feel that everything will be done to the highest of standards. When i went to pick my car up from its Mot and Service its was brillant the car was ready when they said it would be and was perfectly clean (so much better than any Car Wash) I felt so good driving it home. ( But a little tear in my eye as i knew this would be its last servicw due to the fact that i had Ordered a NEW COUNTRYMAN.for relase in February 2017 im so happy thank you MINI READING you are Brillant

M. S.

Made an enquiry on a Sunday afternoon and had a prompt reply from Kameran. Deposit was taken Monday morning and car collected on Saturday. Kameran was very helpful, answering all questions thrown at him. When arriving at Reading all those I encountered were friendly and helpful. Would recommend to others.

s. m.

Had a very positive experience when purchasing my new Mini, Luca was very helpful and kept me updated at all stages. The car was delivered within the stated timeframe and I am very happy with it!

M. S.

Excellent buying experience. The new car was well prepared, fairly priced and a decent trade-in offered. Dealer was very efficient and the whole transaction was a pleasure.

S. V.

Happy with the work that was done, however one element I had asked to get done (alloy refurb) as part of the same job was missed off the job sheet (despite requesting it during the phone conversation to get booked in) so I've had to make another appointment to get the alloy refurb done.

J. G.

Marie was incredibly helpful and readily available for questions and support throughout our Mini choosing and buying experience.

H. E.

Now open again the Inchcape Mini Reading garage....back to being able to go into the showroom and meet up one on one with a sales representative🙂had a very good morning with a excellent sales representative who talked me through everything about buying a new car...

M. M.

Had to wait 25 minutes to book in the car and 20 minutes to get it back. That's a bit too long IMHO. The service was on a Saturday so took place at the BMW unit rather than MINI itself.

B. S.

I dealt with Emma whilst looking for my new mini convertible, unfortunately I couldn’t find the exact spec I was after but she was so helpful sending me lots of options. Great sales exec and highly recommend enquiring with her for your new car!

S. T.

Our overall experience with Cooper Reading MINI has been excellent. We were dissapointed with the delay in the delivery of our new JCW, deatils of actual dates became sketchy but understand this was not the direct fault of the team at Coopers. Talking of team, everyone we dealt with and met were very polite and helpfull. We were well looked after by Luca and he was further supported by Michael, Gary and Lewis...

J. G.

We had a wonderful experience of trading in and buying a new Mini Cooper assisted by Jason Martin who was patient and considerate throughout the transfer. Would highly recommend them to anyone looking for a Mini ... and who isn't!

N. S.

Excellent Sales Service from Luca. He really helped me narrow down my requirements and tried hard to find me the right vehicle but in the end I purchased from another dealer who had the vehicle with the right spec.. Would definitely use him again and recommend him.

P. M.

Experience was outstanding! I did send a separate email to express my thanks for Michael Rawcliffe's exceptional service and advice. A thanks also to Garry and other members of the team that made the experience a lot less daunting than I had feared!! I did send a previous email thanking everyone So hope it was received ok!

j. t.

Excellent service and very pleasant staff . One point though I was under the impression that the Value service prices included VAT not the case for my visit

W. d. J.

It is a good company, but I have to say that getting hold of them to try book in a service is a nightmare. I was disconnected repeatedly and internal call transfers don't work. When I finally spoke to someone, there were three of us on the same call. It would be funny if I hadn't been on hold for a while already.

S. A.

Great service from George and Tony.

b. e.

Excellent, Laura was friendly professional and very helpful. No hard selling and a credit to the company. If you are looking for an approved used mini, I recommend you start here.

I. S.

Whilst the service and the whole experience is very good after having £300 worth of work done I did not expect my car to be returned dirtier than when I left it with them.

H. L.

I received excellent service when I took my car in to correct a couple of minor problems and my car was beautifully clean when I picked it up. Thank you.

L. F.

Marie was a pleasure to deal with, her clear level of experience gave me confidence in purchasing the car I wanted. The sale wasn’t pushy as you experience so often in these environments.

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