Reviews of Jardine Land Rover Reading. (Car Dealer) in Reading (Berkshire).

Jardine Land Rover Reading

428 Reviews

259 Comments

Car dealer

Land Rover dealer

Bennet Rd, Reading RG2 0QX, United Kingdom

Description

Information of Jardine Land Rover Reading, Car dealer in Reading (Berkshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Jardine Land Rover Reading

Popular times

Reviews of Jardine Land Rover Reading

m. d.

I interacted with Richard and how professionally I was dealt with is certainly worth a mention...not only were test drives adequately organised but Richard was always courteous and worked around my requirements and configured the vehicle I wanted. It was made very clear that I could opt out anytime and my deposit would be refunded back...I eventually could not buy the vehicle as the wait was far too long but the team were very nice and supportive and immediately arranged a refund...no questions asked...in fact I felt bad pulling out of the deal inspite of all the effort Richard had made...next time for sure!!

R. D.

Service with a smile from a very knowledgeable team. Spoke with Ashley from the sales team and his knowledge & ability to answer my questions were spot on. Will certainly be going back when it's time to upgrade.

A. B.

A very positive experience, which is why we keep coming back. It is one thing to have luxury products to sell, but to look after clients in right way, with honesty, charm and warmth is what sets Land Rover Reading apart from its competitors.

C. H.

Car was in for a service, this week. Gentleman called Rob was my advisor, overall fantastic kept me updated throughout the day!

E. C.

Stuart, Chloe and the team were super attentive and understanding to my needs. They ensured the car matched the finance plan I was looking for and accommodated all my requests. Their customer service was exceptional and friendly, whilst maintaining a professional and outstanding manner. I would and have already recommended them to my client base who seem to be pretty taken with the new purchase!

M. O.

Great service and the manager Mike and service coordinators were fantastic the only fiy in the ointment was the attitude of receptionist Ashley who was so rude on the phone lack of professional attitude toward customers. Other than that fantastic service 👏

M. H.

Would i go out of my way to tell people on the street to buy their next car from Jardine LR Reading? No. If asked would i recommend them? Yes. Personally, i will use them again so this is why they would get a recommendation if asked - you can't 'not' recommend a service if you're prepared to use it again yourself!

S. T. m. M. G.

Great people, value for money, safe in their hands, money is safe, quality car, the Evoque is a great car, Chloe and her Manager was the best you can get, everything Chloe said she would do, she did, car was on time ready to pick up on time. Why would you go anywhere else. We tried other Landrover Dealers, not a spot on these. They also can take you old car in P/X if you would like. Happy Motoring. Trevor

S. S.

Our land Rover needed to go in for a recall , from the phone call and taking it to them it was all sorted within a couple of days, the staff very friendly and helpful

C. C.

Arrived first thing and was great by amazing staff. Very attentive and professional. Very slick service process. All the team are on hand to help and kept me informed of my vehicle progress. Best dealership in the county! 👌🏻

G. P.

Through every step of my used car purchase, the staff at Lancaster Land Rover Reading made the entire process a pleasurable experience. The idea of purchasing a high value vehicle without having been able to try it out was creating some anxiety I have to admit, but I could not be happier with my choice. The subsequent follow up calls the week following handover were a new experience and greatly appreciated.

P. W.

Cannot fault the level of service i received kindest regards Paul Westwood

r. b.

Great service and went the extra mile to provide a world class experience. The General Sales Manager is a great ambassador for the business

P. T.

Excellent customer service

D. C.

The Sales Lead we dealt with, Ashley, was outstanding. Knowledgeable & engaging with us.

A. I.

quick and professionally handled

A. M.

Welcoming stuff, excellent customer service.

J. K.

Ashley was super helpful from booking me in to arranging for my service ahead of time. She kept me informed of any extra work needed to make sure I knew of the costs and more importantly that I was happy to give them the green light on this.

T. L.

Whilst I did not purchase the Discovery from Lancaster Land Rover Reading because they were slightly high on price, the quality of service I received last year from where I purchased it was extremely poor. So for this year I tried Lancaster Land Rover Reading and was delighted with the quality of service provided especially in these very extraodinary times. From arriving at their premises, through to service reception you could not have wished for more. The whole team were extremely courteous and could not have been more obliging. With hindsight, and we can all be wise with hindsight, I made a big mistake in not purchasing the Discovery from Lancaster Land Rover Reading, a mistake I will not make a second time when it comes to replacing the Discovery.

V. L. (.

I recently purchased a car with the help of Danny Garbutt and Rob McEwan. They were both helpful, honest and informative sales people. There were no pushy tactics which I experienced elsewhere. This was a positive experience. The showroom is large so everything was available to view. Please ask for Rob / Danny if you are visiting. I hope other showrooms learn from these guys! FYI - They were fully compliant with social distancing, hygiene etc! UPDATE I had an issue with the car. Nothing major but considering I am an hour away from Reading, not so easy to pop in. I called Danny Garbutt who dealt with it professionally with the help of the sales manager, James Grimes. There was none of this, please speak to the service department or I am too busy etc (this what I had at Audi!). The dealt with it there and then and even sent someone to my house to install what was required - SAME DAY. I could have gone to five other dealers which are closer but I am glad I ended up with the team at Reading. If you are thinking of buying a Land Rover - just go here. Don't bother going anywhere else.

L. B.

Over the years I have visited many car dealerships and this is the first dealership where I have been made to feel so welcome and comfortable by everyone. I found the whole experience to be very enjoyable. Rory Staunton was the gentleman who looked after me and he was great. Rory listened to what I wanted, and didn’t want, he had all the answers to my questions and went out of his way to help me. I never felt like there was pressure to close a sale. It took me three visits before I finally put down a deposit on a vehicle and Rory was so helpful and understanding despite all my foibles. The whole experience was a real pleasure and culminated in me purchasing a car I really love. The day after I drove off in my new car Rory called to check everything was okay and whether he could help with everything. All in all, very impressive customer service leading to one very happy customer.

A. W.

Staff were very helpful & friendly, went out of their way to help resolve the issues found during the service. Car was clean & shinny on collection, with all COVID measures in place, will definitely be using them for all future service work. Good job

P. H.

Lancaster Reading were absolutely amazing and went above and beyond our expectations. All of the staff we met during our visit looking at and the purchasing of our vehicle were friendly, polite and had genuine smiles on their faces. They were not pushy in trying to get you to buy a car and gave us our own space to make up our own minds. Rory, who we dealt with mostly was very professional and knowledgeable and nothing was too much trouble. The whole process was done with ease and stress free. Even though it was a used car we were purchasing, the treatment we received was no different to someone purchasing one of the brand new cars. Then came the jaw dropping moment when we went to see the car for the first time after it had been fully prepped, it was in a glass room within their show room on a revolving floor, STUNNING. Thank you Lancaster and thank you Rory - I would definitely recommend the Lancaster Reading experience.

a. d.

general atmosphere at the garage was that of relaxed professionalism. The salesperson I was given, respectfully guided me to the vehicle he thought met my requirements and he was right. followup appointments were kept and everything ran smoothly, Excellent.

G. S.

From the moment I stepped in the door all the staff at Lancaster Reading couldn't do enough to help. James took all the time I needed to make an informed decision about my new car, answering all questions clearly and honestly. He made the whole process a delight from start to finish. Paperwork was completed efficiently but with time allowed to discuss relevant points. The whole experience felt personal and never like I was "just another customer". The car was supplied absolutely spotless, and James spent a long time making sure I was familiar with the car before I drove off. I would highly recommend Lancaster Reading to anyone.

E. R.

My sales consultant was professional and helpful throughout. The facilities, test drive and the engagement was without fault.Very helpful, well informed and knowledgeable. All my queries and requests were dealt with promptly and my sales consultant really went above and beyond to support my needs.

B. G.

I received a warm welcome from Gareth when I came to the Reading Lancaster dealership. Danny was thoughtful considerate and genuinely caring , interested in helping me decide out of the various models, knowledgeable on the test drive, I was with him for four hours. Once I made my mind up on the all new discovery, then Nathan Piper has provided outstanding customer service and worked through all the specification options, finance options, he moved cars around to help me visually see the differences between models and colours! Nathan guided me through all aspects of the purchase, sent a pre delivery video to make this a memorable experience. On collection, Gareth and Nathan were both there to greet us. It was an enjoyable memory for me. I have brought my sister to Lancaster Reading and she too felt time was given to help her decide and has ordered new E Pace Jaguar. I shall continue to recommend friends and family to come to Lancaster reading.

A. B.

As soon as we walk that entrance door, the warmth smile and hospitality is felt!! The receptionist are very welcoming, Gareth, The sales manager is accomodating ( thank you for the present) and the rest of the staff made us feel relax.. Jess Hunt, made our decision easy!! I came just to look yet I left buying one!! She's very helpful and informative. Nathan in the Finance department finished the deal with assurance and peace of mind! Thank you all for making us once again a part of your LandRover family..

r. a.

Jess was absolutely amazing from start to finish, nothing was ever too much to ask and we never felt “pushed” into anything. It always felt she had our best interests at heart. Service throughout the whole purchase was absolutely amazing, we are now Lancaster reading customers for life! Would highly recommend

A. A.

The only dealership out of the four or five that we visited that demonstrated a willingness and desire to do business with us. Very happy with our choice of dealership and car. Top marks to Rob McEwan; a true professional.

R. H.

A really great dealership with a friendly fully focused customer driven spirit. Dealing with Zaman, James and Andrew in the sales team is brilliant nothing is too much trouble and they work very hard to ensure the experience is the best of the best. Zaman especially absolutely smashed every expectation I could ever have in regards to customer service and making sure I got the best car and the best deal. He is a real credit to your company and the reason I keep coming back to you from the Peak District in Derbyshire rather than going to local dealers.

J. H.

I have been a customer for over two years and have purchase two new cars in that time. I have nothing but praise for the outstanding customer service from all the departments I have had contact with. Of particular note is the outstanding service provided by the senior sales executive for whom nothing is too much trouble

B. M.

From the first telephone call through to buying a discovery sport was flawless. The initial contact was with Julie Burton and she was the salesperson that dealt with it from start to finish. No pushy sales talk just straight forward. This dealership is out of my area but if I am after another car my first call will be to Julie and Lancaster Landrover. Keep up the fantastic service

C. H.

I like doing business with a company that does what it says it will do. I put my Land Rover Discovery Sport in for a service, some roof rails were fitted. The car was delivered back to me. All no fuss. Excellent service. This dealership would make my decision to buy Land Rover again an easy one to make. Looking forward to seeing the new Defender...

J. D.

Service was fantastic from Zaman Bux a very good sales person and in-depth knowledge of the Land Rover Product. Would recommend him to my friends with out question.

V. B.

Vic the service representative I believe went the 'extra mile' - in fact his attention to detail in ensuring everything I needed was exceptional. I was dropped off at home and picked up again later to collect my car - this facility is really valued and appreciated. Extra work was needed, namely the rear brake pads; all the costs and times were explained, no bulls**t. Vic must be commended and recognised for his care and attention - I do hope the senior management at Lancaster take the time to pass on a commendation to this helpful member of staff.

G. M.

As a major high-end car dealership, Lancaster delivers what you expect. There's a huge, brand new showroom and a well-designed service area. Everyone I've dealt with from sales to service has always been helpful and professional. Obviously you only go here if you want a Land Rover or a Jaguar, but within that constraint it's never disappointed me.

S. T.

I can't imagine purchasing a vehicle from anyone else. My experience was wonderful. No stone was left unturned. Rory was exceptional. Collection day was certainly one to remember!! Thank you Land Rover, not only for my beautiful car but for making me feel important and special.

D. B.

My wife and I found we where looked after at every stage during our purchase of the approved used discovery sport. 10/10 for your salesman Lloyd harries very professional attitude. Took the time to go through each detail and explain each step throughout.

R. Y.

My experience from start to finish at Lancaster Land Rover Reading was excellent. I dealt with Julie Burton in Sales and she was clearly motivated to get me into a Range Rover Velar. At the time I was considering staying with Aston Martin or moving to a Maserati Levante. With many things regarding the vehicles being equal, the difference was the attentiveness and empathy that Julie showed. She listened very well to all requests and followed-up promptly and politely. It was great to feel like a valued customer. Julie also set realistic delivery dates, didn't over-promise on anything and in the end was able to bring the dates forward which was much appreciated. Based on this experience I would definitely recommend Lancaster Land Rover Reading.

I. B.

Certainly very welcoming from the minute we walked into the showroom. We had many questions from vehicle specification to finance options that would be available if we chose, staff were helpful through to the purchase and hand over. Thanks.

R. C.

very efficient and easy, good price, good service, no issues

I. p.

excellent experience received as a customer. car was ready on time, Alastair has been most helpful, attending to the individual queries, so did make me feel special. one of the best moments in my life, making me feel very proud to own a Land Rover.

I. L.

Very easy experience to buy Range Rover and staff were friendly and really knowledgeable about their vehicles and features. Would definitely recommend going to talk to them and I love the new car as well! They managed to get my car in at short notice and pulled out all the stops to get me on holiday in my new Range Rover. 😀😀👍

c.

Just bought a preowned RR from Lancaster Reading. It was a great experience throughout. Top class facilities, wide choice of vehicles. Great service from Paul in particular, with a very good test drive and friendly and open discussion on the deal. I am delighted with my purchase and would recommend the Lancaster Reading team to anyone looking for a Land Rover vehicle.

r. b.

Great service and went the extra mile to provide a world class experience. The General Sales Manager is a great ambassador for the business

C. G.

Despite it being a large dealership they make you feel very comfortable and welcome, no high pressure sales. You can tell a good culture when multiple staff ask if you are ok and being looked after.

P. P.

Simply fantastic service and support from Land Rover Reading especially Julie Burton (5 Star and 100%). All promises were kept and initiated. It was a great purchase experience when spending such a vast amount.

S. D.

Not only is it during the pandemic but my first appointment i needed to reschedule due to the snow on a Sunday and it was seamless. The whole experience was professional.

P. M.

The customer service, enthusiasm, care and attention and untlimately the car we purchased far exceeded expectations. We have had 2 new cars with Lancaster (Land Rover) before but this took it to a whole new level. We are so happy with our new Velar.

L. J.

Didn’t have the parts needed then and there . Still haven’t received a call back to rebook

B. P.

Your Alastair Peacock was extremely patient, responsive and professional in his dealings with me over the 18 months or so it took me to make up my mind about the purchase. Both he, and the support staff that fielded calls from me, were efficient and courteous. The conduct of Mr Peacock and your staff is a testament to the quality of your organisation.

U. S.

Paul Kilding was a true Gentleman. Having had a loyalty to Mercedes I was really impressed with the attention to detail Paul provided. On collection of the car he made my wife and my 2 small children feel very welcome and comfortable and the whole experience of buying our first Land Rover product a memorable one.

P. O.

Paul Kilding who we dealt with, our salesman, was amazing from start to finish, both professionally and personally. Buying a car isn't always the most fun or pleasurable experience, however my wife commented that between the garage, staff, and car, she felt at home. A pretty good testament I'd say!

P. H.

The car was booked in but then I received a phone call to confirm a different day. I turned up to find I wasn’t expected (even though the concierge chap had me on his list). I really had to push the issue to get a loan car there and then. When the work was being done, I was kept informed (although it appeared to take a long time). When my car came back, the work had been done which was great but the car has only partially been washed. The roof and windscreen had been missed and the roof was covered in bird poo. That’s acidic and wrecks the paint. So overall, a very mixed experience.

G. P.

Lancasters took all the stress out of buying my new car, James new the vehicle & how everything worked which was reassuring. Nothing was to much trouble. I felt like a VIP when I collected the car & would definitely buy another car from them in the future.

L. H.

Rory has been amazing, he not only sold me a car he sold an entire experience going above and beyond his role I'm sure. Fantastic service.

L. O.

I would highly recommend Lancaster Reading. They accommodated my last minute request and took great care of my car. Even more so, they were available and ready for business. No messing about or wasting time. Thank you - great team!

B. B.

Sales staff very knowledgeable about the vehicles and keen to help. The only difficulty is contacting them during the day. Email was the best form of communication which is fine but not when you actually wanted to have a conversation.

D. C.

The Sales Lead we dealt with, Ashley, was outstanding. Knowledgeable & engaging with us.

T. D.

The only issue I have is that the Spare Tyre Low Pressure Indicator is coming up as though the Spare Tyre needs more Air. This wasn't a problem when I took the Car in to be Serviced.

s. c.

Just like to say an absolutely huge thanks to all at Lancaster Land Rover who helped me and my family carry on our journey to the Christmas markets in Germany. Unbelievably helpful service for some sad yuletide tourists who broke down on route from Bristol to the Eurotunnel. Thanks again.

M. A.

From the minute I walked into Lancaster Land Rover (Reading), I was impressed by their appearance, and taken aback by their service. I was asking for a pretty much impossible turn around, of collection from order of 7 days. Yes, they achieved this and more.

S. J.

We were extremely happy with the sales staff over the sale of our car especially Gareth Jones and Alastair Peacock. Barry Collins was very understanding over our issues we had with the car.

r. a.

The sales rep Rory was very professional even coming in on his day off to hand the vehicle over , you have a very good salesman there well done

D. W.

I thought the salesman (Rory Staunton) was on the ball from my first enquiry, he kept me updated from start to finish. On delivery day it was a nice touch how they presented the car. Only complaint was with the finance department, I was told it was paid off then another payment was taken from my account, on phoning Landrover finance I was told I had two cars on finance, waiting to hear the outcome, Rory is on the case.

K. D.

Nathan was our salesman and gave us a full 5 * service also the business manager Andrew also gave us 5* treatment when buying our new sport thank you both . WE both love it even though it was Jon's 40th birthday present to himself ! 😍

N. P.

Buying a new car is always a daunting event. Bruno and the team at Lancaster Reading put me at ease and helped with making the big decision. One of the reasons I went with Lan Reading was that the customer service was better than the other dealers in the area.

k.

I was very impressed and happy with my whole experience of Lancaster Land Rover Reading, they go the extra mile for customers and I have no hesitation in recommending you to everyone I know. Thank you very kindly a truly genuine and friendly professional service. Antony Carey Reading Berkshire

R. h.

When the car was returned to my home there was a visual health check in an envelope and it revealed that one of my vehicles tyres needed urgent replacement with a nail in the tread. No one told me about this and I think the Office should have telephoned me and offered to replace the tyre without returning the car. I have had to arrange locally for the tyre to be replaced as it would have been dangerous to have driven the car in the state it was.

G. O.

These comments are aimed at the team I dealt with this time. Seun, (Mike?? test drive companion) and the finance person. All brilliant and accommodating to fit in with my tough diary. In the past, this has not been the case where i was promised calls that never came. This time Seun nailed it. Great guy to deal with.

J. D.

My only comment is the same one I have made numerous times. The telephone answering is woeful. You simply cannot get hold of people and it takes forever for the phone to be picked up. I regularly experience 10-12 minutes of ringing befores somebody answers. The excuse given is that they are constructing a new showroom. That DOES NOT restict telephone operative numbers, lines or client care. A shame because the servicing is good. Too long to wait for appointments, often over a month, but thats the popularity of the brand

U. K.

Repairs took a week but excellent communication and updates throughout from Chris Nowne. Expensive for brakes pads and discs!

m. w.

The deal has been done and the car delivered.. A few supplementary queries have been dealt with by John and Akeel with no fuss. Highly recommend the Dealership if you are looking to the brand.

S. T.

After visiting 3 Other main dealers Seun & Rob showed how it should be done. Very helpful very easy to deal with and more important done everything he said he would. Many thanks Seun& Rob for the excellent service.

A. R.

We would definitely recommend Nathan Piper at your Reading branch he is so helpful and gets you exactly what you need. This is the fourth time we have used you and on this occasion bought 2 vehicles. We will definitely be back.

D. A.

As always James Burton-Stewart was on the ball contacting me when my car was due for change and getting a deal agreed that worked for me. Car great and a Happy Customer.

I. B.

Although we live in Derby the used vehicle search lead me to look and eventually buy was from the Jardine Dealership in Reading. The staff were most helpful throughout the purchasing process and the car not previously seen prior to collecting from Birmingham was as described.

D. J.

Lovely show room very swish. Friendly staff, tea n coffee. Just double check appointment on the day as my chap wasnt there on the day as agreed day before. Very odd.

s. e.

Julie is a huge asset to the team and was great in helping me with my new car.

M. K.

Rory was Incredibly professional, very helpful. Kept us informed throughout the process- very accommodating. Excellent costumer services!!!!! Highly recommended!!!!!!

N. F.

Great team all round at Lancaster Reading. Stand out person is Rory in Sales. Find Rory for excellent service, great comms and most importantly a fantastic deal!

N. G.

My car was picked up from my home serviced and mot'd then brought back clean. No waiting around or lose of a days work for me, I can't fault the service in anyway. Totally happy

C. B.

Our Land Rover broke down and following an AA callout needed an immediate repair. Our local dealership could not help that day and offered help 24/48 hours later - which would have left us without a car. Lancaster Land Rover Reading fitted us in for a waiting repair the same afternoon. Thank you!

J. A.

Fantastic experience from Lancaster, from the minute I walked in, to driving off in the car, I was looked after every step of the way. Nothing was too much trouble for them and the whole experience has been a pleasure.

J. D.

I personally found Jemma Bissell an outstanding young lady who knew all about the vehicles. Her knowledge was unfounded. An extremely helpful sales executive, who wasn't pushy, just charming in every aspect

C. C.

Paul looked after me very well, as an older guy you need someone to understand you at your age. Due to Paul being of an age similar to me he was well in a position to assist in my needs. Many thanks.

M. R.

Super helpful and patient with my vehicle and fairly unique issue. Manage to get everything resolved and even washed my old Defender.

T. D.

The whole experience of selecting, purchasing and taking delivery of the vehicle was very good. Everyone we met looked after us well and the service standard and customer care was very high.

P. W.

Cannot fault the level of service i received kindest regards …

A. B.

The car I purchased was in perfect conditions and arrived on time. Very happy!

S. W.

Paul Kilding, and the rest of the team were very helpful during our purchase of a Discovery Sport. Even during their move to the new showroom. Will buy again from them.

A. M.

The Team at Lancaster were exceptional in all aspects of what you'd expect when buying a quality vehicle such as Land Rover, many thanks to Robert and his team. A Mckeown

B. P.

They were very good at understanding what it was I wanted even though I wasn't sure myself. At no point did I feel rushed to make a decision and I always felt like I could ask any questions I had.

M. S.

Yes staff were very friendly and helpful, vehicles examining and video feedback was excellent, verbal feed was also excellent they new what they were talking about which makes you feel money well spent

C. S.

Every single employee oooozes class and commitment. Customer focus is inbred and each engagement from security guard to GM was friendly and genuine. First class operation.

G. O.

My complaint was resolved quickly. I am very impressed with the level interest and commitment shown by both CSM and General Sales Manager.

J. H.

Not my first purchase from Lancaster and I've always been treated well by the staff.

F. P.

David at Lancaster Land Rover Reading was very helpful, friendly and very enthusiastic. Helped and guided us to choose the best car suited for our growing family. From Atinuke/Owoyemi Fowosire

J. B.

Great welcome, great service, very good product knowledge and demo.

E. L.

The service level and individual customer attention given by the whole team in Land Rover Reading was exceptional, I would recommend them without any questions.

M. O.

A big thank you to Matthew for assisting with my extended warranty repairs very grateful Your customer service is a credit to the Landrover Approved Promise

K. K.

Very good service on time sales person Emily was extremely polite and very helpful

j. p. D.

Having previously owned two Range Rover Sport supercharged Petrol Engine vehicles and now a Range Rover Evoque (petrol Engine) vehicle, my chosen Land Rover agent is Lancaster of Reading, this is not due to the location of the service depot to my home but due to the service that has always been received from Lancaster of Reading.. From the onset of relocation from Tunbridge Wells Kent to Sonning Berks I have always dealt with Mr Roland Payne of the Service Reception, this Gentleman has always shown the highest level of professionalism, enthusiasm plus a 100% attentiveness to any problems that I may have had with my vehicles, Mr Payne actually takes ownership of his customers and does everything in his power to make service periods flow smoothly. It would be only just to say that Roland Payne is an asset to Lancaster Rover of Reading.

C. N.

I can not fault Ashley Duck in the service area she really went above to help me But I am starting to loose faith in Landrover vehicles as this is our second car and both seem to have re occurring issues!!

h. C.

I was treated very well all the staff were very friendly and helpful. The sales person Zamin Bux was extremely helpful.

P. F.

loved the video messaged to me with full vehicle diagnosis , and great check in procedure . I do however thing precautions for Covid are excessive

R. L.

Please have someone available to answer the phone! I've been stuck with it ringing waiting for someone to answer every time I call! I've even had someone pick up the phone and cut me off, I then had to call back and wait ages for someone to answer. This is my biggest moan about the garage, surely you can afford a receptionist?

k. p.

Very pleased with the assistance given by Seun Caulcrick, who when i had an enquiry, always rung me back & talked me through everything,& who did such an excellent job on the well presented handover.

A. C.

You demonstrated total commitment to the client in a tricky situation. The friendly approach helped.

G. N.

My car was gleaming when I collected her. Delighted, many thanks

j. m.

Chloe made the purchase of my dream car easy and quick.

E. E.

The salesman that dealt with us Sam was great in every way thank you very much I'll definitely come back for another one

D. S.

Easy and straightforward to book my MOT and service. Always a pleasure to deal with the staff. Thanks.

L. B.

Staff(charlotte and Roland were excellent...(as they always are).They both did everything they could to solve my issues and were very professional and knowledgeable.

C. B.

I have bought 17 cars from James Burton-Stewart, He is excellent in all regards.

A. I.

quick and professionally handled

D. M. P.

Faultless service and response from the service rep Mathew and the rest of the team at Lancaster Land Rover Reading. Highly recommended.

R. H.

Fantastic dealership and great service! James and Rory were excellent, definitely recommend to others!

H. P.

I mentioned a few problems and you found a few problems and managed to fix them all which I am very happy about especially a problem with my brakes.

B. H.

Fantastic service from James Grimes, can’t fault it from start to finish.

P. R.

Had some problems with getting the parts to me which caused me time effort and money but all was settled satisfactorily in the end

A. R.

Excellent service from start to finish. Was kept upto date on the status of my car.

L. T.

always polite, easy to book and car sorted promptly and professionally.

P. T.

Excellent customer service

C. P.

Roland was very helpful, friendly and looked after me well. I would specifically go back to him.

j. l.

The best experience possible, and we tried other dealers, needless to say they didn't deliver...we had a warm and friendly service that it took its time to go the extra mile for us

L. S.

Great customer service throughout from start to finish. Roland was particularly helpful.

S. C.

Rory was really helpful and made it a great experience for the entire family. Would highly recommend.

N. S.

not very happy with staff behaviour and response to queries. It felt they were not happy to sell car or not friendly.

S. E.

Every thing went very smoothly

D. A.

As always James Burton-Stewart was on the ball contacting me when my car was due for change and getting a deal agreed that worked for me. Car great and a Happy Customer.

D. W.

I thought the salesman (Rory Staunton) was on the ball from my first enquiry, he kept me updated from start to finish. On delivery day it was a nice touch how they presented the car. Only complaint was with the finance department, I was …

S. S.

I always receive a warm and friendly greeting and the staff show a genuine desire to help.

R. S.

Very knowledge staff from sales to service.

J. M.

very efficient service as always

E. L.

The service level and individual customer attention given by the whole team in Land Rover Reading was exceptional, I would recommend them without any questions.

L. B.

Staff(charlotte and Roland were excellent...(as they always are).They both did everything they could to solve my issues and were very professional and knowledgeable.

P. H.

The car was booked in but then I received a phone call to confirm a different day. I turned up to find I wasn’t expected (even though the concierge chap had me on his list). I really had to push the issue to get a loan car there and then. …

S. T.

Zaman has been simply brilliant from start to finish absolute credit to your company

R. G.

Used for service, all staff helpful, friendly and service was excellent, lovely seating area with refreshment a plenty.

S. H.

Seun and Andrew were very helpful and attentive throughout the purchase. Highly recommend

P. D.

Excellent. Helpful and pleasant. Safe environment.

R. H.

Fabulous service, friendly helpful, and professional.

J. C.

Shame the first sales guy left with no handover but after that it was all smooth with Gareth

P. B.

Well organised dealership with good staff friendly knowledgeable and not pushy

r.

Paul Duncan was excellent. We’re very happy with the Discovery Sport

R. B.

Excellent experience, very relaxed no sales pressure at all, excellent product knowledge.

s. d.

Very pleased with the outcome, I have no reservations in recommending Lancaster Land Rover

N. F.

Excellent customer service by Seun. Prefessional, courteous and very helpful.

J. K.

Everyone I dealt with from Seun to Angela to Andrew was friendly and helpful.

S. S.

Great service. Clive looked after me, he was great!

A. M.

Welcoming stuff, excellent customer service.

A. W.

Done servicing my Range Rover. As always, efficient, professionals.

A. S. g. B.

Snow ❄️🌨️

D. B.

Jess was brilliant and really helpful from start to finish; thank you.

S. W.

excellent support from Mo, kept us up to date constantly and proactively.

A. W.

The only issue was that booking was made via app which did not communicate with dealer so booking was not on the system

M. M.

Excellent Service. All the staff very friendly and helpful

A. C.

Charlotte was amazing, great customer service and awesome shoes

S. T.

Zaman has been simply brilliant from start to finish absolute credit to your company

B. W.

Friendly and very efficient approach during these covid-aware times.

M. W.

First class throughout the process. Individual and pleasant attention from Roland.

N. B.

Extremely good advice and service - wouldn't hesitate to recommend. Very professional.

D. A.

Excellent service and surroundings - made me feel very pampered and special. Thank you.

P. B.

Very professional and courteous for services work undertaken.

R. O.

Friendly, professional and attentive service from Paul and his colleagues.

C. H.

A perfect service despite Covid working restrictions

A. S. R.

It was good experience on my recent visit for MOT.

J. D.

Always friendly and helpful. Excellent customer service.

C. A.

Vehicle not properly prepared for collection! Overall a good experience though.

D. W.

Great service, amazing sales people.

A. P.

Top guys here and good price all extras thrown in too

R. Y.

We soooo love the Evoque. We're saving

S. S.

Always a pleasure using Lancaster Reading

R. B.

Staff are competent, friendly and helpful.

J. S.

Emily was outstanding, thank you!

D. S.

Excellent service; very proactive and good communication

A. M.

Great personalised service and listened to my needs

K. W.

The experience at Land Rover Reading has been fantastic.

I. M.

don't buy a car very often, found it hard to get all information required

S. C.

The service given was thorough and very professional.

S. T.

Took jaguar in for a service. Outstanding customer service and workmanship

S. H.

Very professional

N. W.

One call and everything was arranged .

N. B.

Excellent friendly professional service would thoroughly recommend

D. D.

Nice place plenty of new and used vehicles

T. A.

Best garage ever...marvellous service team.

J. S.

Very impressed with everything. Would use them again

R. G.

Good

R. S.

Very knowledge staff from sales to service.

A. A.

Very well looked after today

P. P.

Great place to co to.Friendly nad professional Staff

M. B.

everything was caried out to my satisfaction Thank you

T. M.

every interaction so far has been extremely positive

D. I.

Very professional and welcoming dealership.

k. b.

Both Roland and Vic in your service department are Stars!!!!!!

H. D.

For serviced support I couldn't fault them

P. D.

Outstanding service all round

M.

Good service, helpful.

J. W.

Very slow to deal with me.

B. C.

Dealership quite poor answering the phone, when you try ringing this branch.

D. F.

Great service and amazing motors.

S. R.

Had a very good experience and very friendly team

A. F.

Car Service is fully satisfied.

S. E.

Every thing went very smoothly

A. L.

very nice people, good atmosphere

J. M.

very efficient service as always

c. v.

first class service from salesman from start to finish

S. J.

Really great service as usual

M. S.

Professional level of service as always.

S. H.

Very relaxed and appropriate sell and experience

S. L.

Good experience overall

C. a. J.

Love the showroom helpful staff

J. C.

Very good service and overall experience

M. Z.

Nice people. Nice car. Nice place

T. S.

Even better when the building work is completed.

V. C.

Brilliant service from Zaman Bux

D. B.

Rory Staunton is a pleasure to deal with.

C. S.

Staff were courteous and professional

M. B.

Staff extremely friendly, helpful & knowledgeable

b. h.

Well organised and safe

C. T.

Charlotte was fantastic, friendly, helpful

A. K.

Danny Garbutt was amazing.

A. T.

Excellent Service from start to finish

N. H.

Very helpful, positive and communicative

S. P.

Julie was very helpful and efficient

M. B.

All very good, many thanks

A. W.

Positive experience from attentive staff

T. P.

A very good experience.

m.

Roland is a credit to the dealership.

A. M.

Great service

A. A. C.

Great customer services

J. C.

Great drinks and snacks!

C. L.

Very friendly and professional

H. Y. N.

Good service

D. H.

Good coffee and biscuits

K. S.

Good service👍

H. F.

Very helpful staff

R. L.

As good as usual

A.

ok

M. E.

Truly excellent!!

M. H.

Excellent Service.

T. P.

Excellent service -

W. B.

great team

J. D.

Excellent service

G. S.

Very helpful

A. A.

Helpful people

B. S.

Amazing cars

V. Q.

professional service

J. P.

Absolutely perfect from start to finish. My family and I were made to feel so welcome by everyone at the dealership. The attention to detail is second to none, Chloe and the sales team even gave me a cake and a card to help me celebrate my 50th birthday. PURE CLASS!

B. R.

M.

L. W.

P. W.

P. B.

B. A.

J. S.

P. F.

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