Reviews of Reading Audi. (Car Dealer) in Reading (Berkshire).

Reading Audi

740 Reviews

286 Comments

Car dealer

Audi dealer

Worton Dr, Reading RG2 0TG, United Kingdom

Description

Information of Reading Audi, Car dealer in Reading (Berkshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Reading Audi

Popular times

Reviews of Reading Audi

C. J.

Excellent Customer Service provided by Waqar. Sometimes you get what you pay for. Would highly recommend

A. P.

We went to buy Q5 and the sales man - Lee was brilliant at customer service and understanding our needs and handover surprise was just icing on cake

R. C.

I have been dealing with Leah from abroad. She has been superb:patient, helpful, responsive and professional. Has been a pleasure engaging with her.

D.

Excellent customer service from Reading Audi with credit due to Lee Krafft. He kept me informed throughout the whole process and made sure the car was ready for the handover.

M. W.

Must say a massive thank you to Dan Clostre who dealt with my first enquiry about an S3. Amazing customer service throughout, very kind and informative. Was not pushy at all throughout the sale and was always understanding. Same goes for Jack who was involved with all the figures!. And a massive thank you to Haydn who was very helpful during the week of signing documents and making sure the transaction was as smooth as possible. Couldn’t be happier with the car and couldn’t recommend a better dealership. What a great team! Thank you all

L. B.

So happy with my new car. Matt Stanworth was helpful, patient and accommodating. I really enjoyed my visits to the showroom and never felt rushed. I’d recommend Reading Audi to anyone looking for help and advice in choosing a new car, especially in what is now a confusing electric/hybrid market. Thanks Matt, five stars to you!

L. G.

Recently bought my 2017 VW Golf R from here, Luigi was very helpful in getting the sale done. Got back to me very quickly after I enquired about the vehicle. Was very helpful with the process answering any questions I had. Would definitely recommend to anyone and buy here again for my next car.

N. C.

Great customer service from the sales team with a huge special mention to Lewis Tang my sales representative. He always kept me informed and was truly honest and transparent. The handover experience was brilliant, the vehicle was undercover and in one of the handover bays, he even got our children to help to reveal it. Thank you to Reading Audi and the sales team.

D. P.

Really impressed with the drop off and collection process. Asked for like for like courtesy car, and they arranged for one on the day I was dropping my car. Really good service from Jo. Only downside was the complimentary Wash seemed to be rushed and disappointed that as a policy, they don't Vac the car.

S. D.

Giuseppe was very helpful when I bought my second hand car from Audi Reading. He was very patient as the bank put a fraud prevention block on the payment so we were a lot longer sorting the purchase than expected.

t.

Had my car in for a service and was looked after by Reo Streak who was brilliant! I had a few queries about various things in the car which she kindly noted down and got sorted. Reo kept me informed of when my car would be ready to pick up and made the whole process stress and hassle free.

A. A.

Amazing service received! Left my car for service , is not even where i bought the car, and the person that dealt with me Laura Heath was great throughout , kept me up todate with everything. For sure when the time comes for me to change cars im coming to this dealer. Thanks guys and keep up the good work, believe me other audi dealerships could learn from you :)

T. G. C.

We went to Audi reading with our 18 yr old TT MK1 we received best attention and service for our little car. We had been to lots of different Garages even Audi Newbury and have never been happy with the attention to detail. But theses guys worked well with us and understand what we are looking for Waqar Hussain listened and kept us informed with emails and telephone calls. After the service we’ve received elsewhere we are over the moon well done all your on our Christmas card list 💥

S. H.

Had my wife's Q2 in for service at Reading Audi, from start to finish the level of service was fantastic. Special mention to Waqar Hussain who was the Service Advisor looking after me, extremely helpful and nothing was too much trouble. They even washed the Q2 which was a nice touch. Thank you Reading Audi.

A. B.

Called in with an issue with the battery on our TT key. Dash said it needed replacing , couldn't open key to change battery. Abbas came out to deal with the issue, identified the problem and it was sorted in a minute, very helpful;, great service.

A. B.

So on Wednesday last week had a low coolant warning come up hot home moments later topped it up and thought problem was solved no in the morning found a nice puddle under my car had the RAC tow it in for me and had a call from Reo Streak to say that had it and what was going happen and costs of fault finding. I was surprised as how quick they were getting on to it after being told they couldn’t get to look at it for almost two weeks later from another college of Reo ( admittedly she did tell me she was a trainee and was very new in the service dept) Reo called me again in the Monday to tell me they had it in the workshop problem found and parts ordered and should have my car back by Tuesday possibly Wednesday. Well today had another call from Reo to say my car would be ready for collection Tuesday evening including MOT and break fluid change plus new radiator fitted not including the weekend car was with them 3 days total cost is the only sore point but cars aren’t cheap to run and upkeep anymore

R. C.

I have been dealing with Leah from abroad. She has been superb:patient, helpful, responsive and professional. Has been a pleasure engaging with her.

P. F.

Recently purchased a Audi Approved A5 Sportback from Simon Burns at Reading Audi,excellence service from initial meet and greet to test drive,financing my vehicle options and then the handover.Very pleased with the Car its build quality and performance,would throughly recommend the dealership to friends and family.Thank you Reading Audi

J. K.

A much better experience, and am optimistic for the future! I’d had a quite poor experience with Reading Audi 2 years ago, and have only just returned the other day. Everything was immeasurably better than my last visit - Waqar was very helpful and polite, the guy who carried out the health check whilst the car was in for the service was very knowledgeable, and they were very accommodating when I got caught in traffic on the way to pick my car up. Really pleased with the level of service this time round :)

A. P.

We went to buy Q5 and the sales man - Lee was brilliant at customer service and understanding our needs and handover surprise was just icing on cake

C. J.

Excellent Customer Service provided by Waqar. Sometimes you get what you pay for. Would highly recommend

Y. w. C. B.

Today, I had a fabulous car buying experience with Lee Krafft at Reading Audi. He really listened to my requirements intently and was extremely helpful in answering all my questions. I wanted to buy a car that was smaller than my current drive and that was better for the planet. Audi have some amazing new electric and hybrid options all of which Lee described in great detail. Thank you for a excellent service one again Audi.

K. B.

Brilliant customer service by the parts team! They were very helpful finding the right part for my Q7 V12 TDI which is extremely difficult as it is a very rare car. Especially Abbas and Sam (Technician) were very patient and thorough making sure that I can have the correct parts. Definitely recommend them if you need someone who will go to the extra mile to make sure you are happy!

R. D.

A pleasure to deal with Reading Audi. We were kept updated by Matt Stanworth throughout the whole order process and were in constant communication as the delivery approached. Handover was superb and professional and we absolutely love our new A4. Would certainly deal with them again.

G. R.

Really good customer service for MOT/servicing, Reo Streak in particular was helpful, engaging and came across like she was genuinely interested in you as a person rather than seeing you as just one of many people coming in. She provided regular updates and the whole process was smooth and efficient.

R. E.

I can truly say that I have never experienced customer service from a car dealership like our experience at Reading Audi. We didn't feel rushed or pressured- you don't get that typical sales vibe. Lewis Tang was an absolute pleasure to work with, he took time to get to know us and what our needs were. He kept us up to date throughout the process and was so approachable- no question was too silly. We also met with Jack Wilson and again he was professional, taking time to speak with us about different options available. It was obvious that those working for Audi are passionate about what they do and deliver a high quality service.

L. H.

Reading audi have great staff there. Bought a second hand a6 1.8 black edition. Even though we had a few hitches along the way with paper work Luigi and Hayden sorted me out very quick always putting the time aside to talk to me answering any questions and concerns I had but they put all that to rest. Once I went down to pick up the car I wasn't waiting around too long got a coffee from Costa with luigi can't thank him enough for sorting this out quickly enjoying every second in my new car.

A. W.

I have been using Reading Audi now for the past 2 Audis (2 years :)) and what can I say, the service and experience has been amazing throughout. both times I have been made to feel welcome and not feel like Im wasting their time. Ive dealt with Henry Flynn both times and both appointments so far have had the perfect outcome as I've walked out buying the car that I wanted however long its taken to find the right deal for me. Recently whilst picking up a new RS3 I was greeted by Dan Piper, I mentioned to Dan that my ultimate drivers car would be the new Audi R8 V10 Plus they had sitting in the showroom, To my surprise Dan mentioned that I could borrow it for a couple of days when I wanted.. I thought this was a joke at first but I called them and took him up on his offer and borrowed the £150,000 R8 V10 and took my wife to a SPA for her birthday in style. Customer Service like this is very hard to come by and is rarely experienced when buying cars nowadays.. Good customer experience and care definitely appears to be one of their focuses and the sole reason I will return.. Thanks again Henry and Dan.. ill be back for that R8 in the future..

C. J.

Excellent customer service from Giuseppe. Very knowledgeable, listened to want we wanted and arranged a second test drive of a different model whilst we were there which was great. He wasn't at all pushy and I would highly recommend him.

P. A.

Car service and customer care of their usual high-standard. I was happy to pick my car up the next day, as then I could cycle to collect it (much better weather, and I could avoid using a taxi😷). I will be glad when this covid is gone, and they will valet the inside (as well as the outside). Regarding Parts Departments, I see they follow industry-standard for Saturday opening: morning-only, and looked down at by some staff. I'll be glad when they've fixed their P.D. door, and I don't have to choose a suit to collect a simple order.🙂

A. K.

I received amazing service from Dan at Reading Audi. He was so polite & friendly, very helpful and explained everything in very good detail about a particular car I was interested in. My partner purchased an Audi through Dan too and had brilliant service again. Dan has been so helpful throughout the whole process. Even after buying the car Dan has checked in with us making sure everything was going okay.

D. M.

Great experience buying from Reading Audi! The team (special mention to Andy Akers) looked after us from the beginning. Even though there were a couple of bumps along the ordering process, Andy and the team resolved these quickly. Their communication and response to queries was great and I'd definitely go back! And of course... LOVE the new car!!

S. A.

I went along with a friend of mine to the Reading Audi, as we had a few questions. My friend and I dealt with a staff member called Cat, who was able to answer questions in a polite manner, she was very friendly and easy to talk to. She made my friend and I feel very comfortable. Would highly recommend the service department.

K. C.

My Service manager - Poppy is very nice and respond quickly to all my query. Also, she proactively explain what service I am going to have and other services that I needed For the service from Reading Audi, I don't have anything to complain. The technician gave me detail inspection result and suggestion via Audi Cam. It is one of the services I like most.

K. H.

Fantastic customer service and absolutely no pressure. I would highly recommend Reading Audi if you are thinking of changing or buying a new or used car. I am dealing with Lee who has just been fantastic so would absolutely recommend him. Will be returning and sending people his way.

G. F.

Recently visited the dealership to test drive an Audi A5 and was looked after exceptionally well by Giuseppe , I was very impressed in the way the car was presented , whilst out on the test drive ,Giuseppe gave a very comprehensive overview of the car & spec , I found Giuseppe extremely knowledgable and a pleasure to deal with I had earlier visited both BMW & Mercedes for test drives , whilst unfortunately the A5 wasn’t the car for me , the customer service I received at Audi Reading was far superior , personable than I found at the closest competition. If you are in the market for an Audi I would highly recommend visiting the Audi Reading team

F. I.

Excellent service from all staff - Especially Waqar Hussain - Was brilliant from booking in, kept me informed throughout the day, got the car ready for me well before collection time and the car also got a free wash! Will defo be asking for Waqar to be my advisor next time! Also big thanks to Alex Klikenny for the video and ensuring topping up the necessary fluids.

C. A.

Beautiful premises. Great cars. Service at at £220/hr is very expensive compared to a local Audi specialist at £75/hr where you are not paying for the flash premises. Also recently had a bad experience where Audi failed to diagnose a thermostat issue as the cause of my overheating which the specialist did correctly and fixed the problem!.. Audi recommended a new expansion tank for £203 which would have been a waste of money. Thermostat was obvious as the problem!

T. M.

We would like to express our heartfelt appreciation to Poppy Cleall, Service Manager, for the excellent conciliation skills she showed in responding to a difficulty that arose with our car. We feel that she genuinely listened to our perspective and made us feel valued as longstanding Audi customers. She did her utmost to negotiate a solution to our issue with her senior colleagues and was ultimately able to deliver a satisfactory outcome. We cannot thank her enough for the attention and care she gave us, and all of the efforts she made on our behalf. With warmest regards, Mr and Mrs McKenzie

H. C.

I am very happy with my first Audi car. Both Glen Fletcher and Haydn Carris are really helpful in whole purchasing process. Glen provided detailed description on the cars, and explained in depth about the insurance. And Haydn helped me all the way through getting the car, walked through all the functionalities and answered my questions regarding taking care of the car. Excellent services.

t. a.

Service advisors are excellent I flew in to London specifically to get my vehicle serviced still have another couple of hours to go but the place is excellent plus got my MOT done here which was very convenient.

T. H.

A botched software upgrade, spotted whilst driving away after collecting my car at the end of the day, led to 4 days of trying to call the service department. I finally got through, explained the problem and the issues with unanswered calls only to be put on hold for 30 minutes before being offered an unsatisfactory booking. Angry and frustrated, I drove to Reading Audi to complain about the issues they’d caused, the awful phone system and poor service. Gareth, business manager, offered to help as the service managers were busy. Proud of myself for remaining calm, Gareth listened, apologised and promised to resolve the issue the following day, as it was too late that day. Poppy called me the following morning, we agreed a time for me to take the car in; Poppy met me as I pulled up, a technician (clearly senior) joined us, the car was fixed while I waited and both the technician and Poppy handed the car back to me. My 4 stars are for Gareth, Poppy and the technician - I had to deduct 1 for the phone system! The software issue was disappointing, but we all make mistakes. The phone system appears to be out-sourced - they really do need to sort it out! The team I finally met with, and who resolved the issue were superb... thank you, you’ve restored my faith in your company.

M. D.

Slightly disappointed with customer service. Dropped off the car for break fluid change. No courtesy car available. I was offered, and gladly accepted, a free car wash, however when I came to collect the car, the car hadn't been washed. Nobody even mentioned why they couldn't wash it. Is it too much to remember what was agreed with a customer?

S. W.

We recently brought our first Audi Q7 after having X5 for the last 6 years and the service and care taken by Matt Furlonger was fantastic. Very accommodating, friendly and quick in getting it all turned round. Thank you very much and would highly recommend Matt and Reading Audi.

E. D.

I cannot thank Matt Stanworth & the rest of the team at Audi for all of their help. Matt helped me from start to finish through my journey looking for a new car and at no time did I feel under pressure or uncomfortable; everything was handled at my pace and in my time. Matt was glad to help with any questions or queries I had and kept me well informed when my new car would be arriving and what would be needed on the day when going to collect it. I’m so happy with the service I’ve received and of course my new car!!! Thank you Matt :)

M. S.

Extremely happy with my new car and the service from Matt Stanworth was nothing less than fantastic from start to finish. This is the 2nd car I've purchased from Matt in the past 18 months, and off the back of my experience(s) I couldn't commend Reading Audi and specifically Matt highly enough. Nothings too much trouble, always felt relaxed and always had a smile on his face!

E. S. D.

The staff were ok. I could see at the end of my visit that they were desperate to go home and wanted me to leave. When I bought my car they damaged the wheel and tried to put me off collection for another few days. Some of the staffs Audi knowledge is lacking for example the android car play system. When I arrived I noticed damage that for some reason couldn't be resolved that day and I was told to do it my self and bill the dealer after which I wasn't happy about. My sales man was called Matt. He was very nice and patient with all of our questions. I would not want to buy from there again and would recommend avoiding this dealership.

W. B.

Friendly staff. Unfortunately the global chip supply crisis left me looking at a choice of 6 new vehicles across the whole of Audi UK, as apposed to hundreds.

C. G.

This dealership came recommended from a friend and the team didn't dissapoint! Awesome customer service from all involved the technician undertook a thorough inspection and the Audi Cam was a great added bonus too. Thank you for your service and keep up the great work

L.

Took my A1 in for a general service and issue with the central locking system. The team were very friendly and accommodating, couldn’t fault the experience. Plus my central locking is now all fixed thanks to the mechanics. Bravo Reading Audi.

E. L.

Domonic King - Top Top man!!! I can’t thank you enough for what you’ve done to me! I sold my BMW to Sytner Group so easy and so smoothly. Very nice company and my next car will be definitely from there. Highly recommend it!!!

E. L.

We purchased a particular Audi as part of a distance sale due to COVID restrictions, the service and communication was good, however on collection and over the weekend we decided the car didn't meet our family needs. Reading Audi were fantastic with understanding the position and providing excellent service through to resolution. Many Thanks

D. C.

Excellent stock of cars on a nice site, good, nice polite staff, would definitely purchase from them again

S. L.

Had my car serviced there this week on a 'while you wait basis'. A bit scary in these odd times but the way that Khataina Dragovich managed the booking in, the on site car and billing arrangement was excellent. The waiting space was well spaced, the wifi worked and the coffee and loos were all available. I have been to a number of Audi dealers in the past, and will never return to the one i bought my car from but this was a welcomed and possitive experience and i will return. Thanks Khatania and team

I. V.

Great service every time!!! James Skates was looking after me already 4 times and every time fantastic communication all issues resolved quickly! Audi should be proud to have him in team!

S. H.

Great service, friendly and helpful staff.. especially Reece, Natalie & Poppy! Thanks so much

K. R.

Excellent service by the Reading Audi team. Special mention to technician Chris.

d. w.

I was satisfied with the service with the salesman. Lewis Tang . I was, however disappointed with the service from his so called manager, Jack Wilson. He never called me, on the two occasions that he promised to update me. It was left to Lewis to pick up the pieces , if it wasn’t for him, you would NEVER get a recommendation from me

A. W.

Delighted with our experience at Reading Audi, helpful, professional and friendly from start to finish. Couldn’t fault them. Even down to getting the balloons and bow on the new car! Thank you so much especially to Andy & Aliaster

D. C.

I found Reading Audi to be a wonderful dealership. Not only does it look super cool, but they have a great selection of cars on display and in stock. The staff were knowledgable and helpful. Plus they have me a cracking Panini for lunch while we were doing the paperwork (this was pre-Covid).

J. S.

We were looked after by the amazing Andy Akers. He was fantastic and got the car ready for us in a very short space of time to accommodate our needs. It is the 4th time my family have got a car from Reading Audi and certainly won’t be the last. Thank you Andy and thank you Audi

J. H.

Really good services from the team there especially Reo in the service department that goes above and beyond. i drive an hour to get there past 2 other dealerships but they don't reach the standard given from Reading.

V. S.

My latest experience on the 18th of September 2020 was an exemplary organization of the front pads’ replacement on our A6 (purchased from Reading Audi in 2016). Considering the current circumstances, I felt 100% safe in the Reading Audi environment when waiting for completion of this work. It started and finished on time and with addition of a minor item, which was fixed free of charge. We are very pleased!

O. H.

Andy Akers at Audi Reading was extremely patient, helpful & his tenacity to get me into my perfect car was brilliant. So pleased with everything & exciting to be dealing with Audi Reading for all aftercare.

L. F.

Very professional, good for MOT and Audi complementary video service, where they take a video of under you car and show you all the parts and describe what is wrong with them. However the quotes they gave were ridiculously expensive so chose to get the work done elsewhere as a lot of it was just them trying to push expensive things as "essential". They had good COVID measures in place, disinfecting the car before giving it back to you.

M. E.

Reading Audi was a pleasure to deal with. From the moment I made contact with the team to secure a vehicle for me, to the hand over of the car, they provided me with a professional service at all times.

M. S.

I was interested in purchasing a car so went to the new showroom in Worton Drive. It was a breath of fresh air compared to the old showroom. It is very modern with first rate facilities and a great selection of models to look at. The staff are welcoming, attentive when you need them, but not in your face. I shortlisted a car and then after a lot of research I arranged to test drive it. After that I negotiated what I considered to be a good deal and I placed my order. The only negative in the whole process was that the factory order took longer than expected. I am now delighted with my new car and hope that service side of the dealership matches the experience I had with the sales side. All told a positive experience and thanks to Lee Walsh who diligently handled my purchase throughout.

S. M.

I had a problem with my driver side window not rolling down. While the start of my experience was not great (took close to 7 weeks to fix due to Christmas, lack of parts and my appointment preponed without updating me and when i turn up, I am not on the list), the end was really good. My service advisor Thomas Clark was fantastic. He got everything sorted on time, arranged me a courtesy car when the car had to be kept in the garage overnight and kept me updated throughout. Thomas, hoping that you can continue the high expectation level you have set now.

M. R.

Yesterday I collected my car, purchased via the Audi ‘Selekt’ used car scheme. Having visited numerous dealerships, it was an absolute pleasure to enjoy the customer service delivered by Matt Furlonger. Kind, courteous and attentive to our needs, our purchase was made with ease and as smooth as could be given the current COVID situation. I would have no hesitation in using services of Matt at this dealership. Thank you.

k. s.

Fantastic customer service! The lady that booked my appointment was extremely helpful. I needed the courtesy car day earlier as I start work way before Audi opens. She spoken to the manager and sorted it out for me. All work has been done, they updated me through the day via phone and mail about the costs... I didn’t felt being pushed in to anything. Also well done to the person who washed my car! I use it on the farms mainly... Top customer service.

J. H.

Thanks to all at Reading Audi for their professional advice and work, helping us in finding, choosing and buying our A6. Lewis Tim and Dave were first class throughout the process. If you're buying an Audi I highly recommend these guys.

J. S.

Henry Flynn & Ben Cooper I couldn’t have asked for more exceptional service especially in these “uncertain times” the level of customer service has made my first time buying from Audi pleasurable. And both very easy and accommodating

I. V.

The guys from the Parts department are just amazing, professional and helpful, you can see they are passionate about their work. Impressed!

A. C.

Amazing service from the team James, Poppy, Laura, Reece and Waqar :)

M. W.

My experience with Matt Furlonger as a sales executive and Reading Audi in general was nothing short of exceptional. Immense gratitude to Matt, Alister and the hospitable reception staff.

P. C.

A well designed Audi dealership with welcoming staff, but the cost of parts and service seems extortionate. In a highly cimpetitive market, such charges can never be justifiable.

J. F.

Definitely, would and have recommended Reading Audi to friends and family. Super modern showroom with many cars on show. Both Connor and Will helped me get my new car in less that 6 days from enquiry! The car was is TOP condition, with treatment done to the interior and exterior it still smells brand new today. So happy with my new motor!

B. R.

My salesman Matt Furlonger, made the impossible, possible. He managed to get me a fantastic deal for my new Q7 I bought. From start to finish the whole process was so professional. It was without a doubt the best car buying experience I have ever encountered. Matt is an asset to the sales team at Reading Audi and he deserves serious recognition.

A. G.

Extremely helpful sales team when delivering here last week

A. A.

My car was in for a major service, only when I got the car back the turbo wasn't working. The folks at Reading Audi went beyond what was expected to make sure I wouldn't be stranded considering I had a journey to Leeds planned that weekend. A loan car was arranged for me and my car would be sorted when I got back. This was all arranged at 6pm on a Friday!! This is what customer service is about. Good job, keep it consistent! I'm impressed, just hoping their sales team is as good when I go back to buy a new car. 😃

K.

Audi Reading have to be one of the best dealerships to go to! professional and understanding. They have gone above and beyond to help me with my car and have managed to fix issues on my car that i thought were never going to get fixed! It's safe to say that Reading Audi have restored my faith in the brand. Massive thanks to Rob and all the others who worked on my car.

L. P.

Fantastic Service when I brought my Audi A3 sline. The way you get treated is incredible, you are made to feel at home from the minute you step through the doors. It’s been the easiest purchase I have ever done when buying a car brought on a Saturday picked up on the Monday. Highly recommend Wayne Jenkins his service and knowledge is outstanding.

A. d.

Have always taken my car to Audi Camberley for servicing etc as the car was originally bought there. As I live in Reading I thought I'd try Audi Reading for a service as it's much more convenient. It turned out to be a excellent experience, very efficient and I was always kept up to date with progress either by phone or text. Great customer service by everyone I was in contact with. Even our puppy was given a bowl of water 😊😊😊. Will be continuing to use them going forward.

P. S.

Reading Audi is a stunningly beautiful dealership with a very large selection of Audi certified used cars and a large showroom with one of most every model on display. Depending on the time of day/year you can usually get a test drive completed on the spot, though because of their size they usually are always busy and you may need to make an appointment. I am quite please with the service I have received thus far, and if I indeed do purchase an Audi I will be coming to this dealership.

D. E.

The whole team at Reading Audi were fantastic throughout our recent purchase. From reception team to after sales, special mention to Alister and Andy who combined were very knowledgeable and flexible whilst finding us our new vehicle, all members we engaged with were professional and accommodating resulting in our experience being nothing but positive.

D. H.

I never used to like main dealers, Reading Audi changed my mind, that said I will only use Reading Audi even though I live out of town. I have found my experiences with them to be exceptional, every member of staff is helpful, friendly and informative. I have been in for recalls, servicing and health checks, everytime I have been told about the work they are doing, the cost of any extra work beforehand and never felt pressured into parting with my hard earned cash if I didn't want too! Overall Reading Audi are excellent, I like the way they work, I like the dealership and I don't mind crossing the M4 to get there. I definitely recommend them over any other dealer.

D. W.

Me and my boyfriend had booked a test drive of an A1 and an A3 on Saturday last week after previously coming in and speaking to your colleague Mark to get some information about different Audi's, when I was very early in the process of looking at a new car to replace my Toyota Yaris. When we booked for the test drives, we were paired with Paul and he was great from the start. We arrived about an hour and half earlier than planned but Paul recommended two differents cars to test drive based on my requirements and price range. After going through two different cars, and Paul showing me how to use an automatic car for the first time, we noticed the Audi Q2 and Paul didn't hesitate to get the keys and go for another test drive in this. We must have been there for almost 3 hours. Paul was helpful, friendly and an asset to the team. After our interactions and finding a suitable PCP plan, which it was my first time doing, I have collected my Audi Q2 today and I couldn't be happier with it. Collection and part exchange of the old vehicle was very smooth. What I liked was that I never felt rushed or pressured into anything at any time, and Paul took his time to make sure things were right. He explained the PCP deal and how it worked, what it included and had the patience of a saint with all of my questions I had. He is a great asset to the team and I couldn't have asked for better, consistent, fun service at Audi Reading, especially after some poor service we received at other non-Audi competitors. Thank you once again Paul, Alister, Mark and the Reading Audi team. I'm sure I'll see you when it's time to look at a new car in a few years... :)

M. S.

Staff was good and responsive best servicr as the car itself is.

J. K.

I've had my car for just over a month now and I'm delighted with it. I initially queried about a car I found online and narrowly missed it but the Salesman I dealt with at Reading - Henry Flynn - quickly found me another (a better one at that too!). Henry was most helpful during the process, being polite, patient and professional. All in all, a very personable experience and I didn't once feel there was a 'hard sell'. Fantastic showroom too and my (used) car was immaculate when handed over.

R. A.

Recently purchased a new car at Reading Audi. The standard of service is superb right from the initial welcome from the receptionists down to the professionalism of the sales team. The team at Reading Audi were always helpful and friendly throughout. Was looked after by Andy Akers who did an excellent job throughout in helping me select the right car for me and in ensuring that I was kept up-to-date throughout both the sale and the delivery of the vehicle. Andy managed the process with thorough professionalism and was always on hand to offer advice and guidance. Highly recommended in terms of professionalism and is a step above the local dealer in Basingstoke who just didn't seem to be interested in our business.

B. W.

Fantastic Customer Service, especially as I didnt originally purchase the vehicle from Audi. My car unfortunately had to go in for work a few times in quick succession and Katie in Service was fantastic. Continued to keep me updated and nothing was ever a problem 10/10!

P. W.

I recently purchased a new S5 which was the show room car. The whole experience was outstanding. The sales person, Lee, was knowledgeable, extremely attentive, and very responsive. He was supported by Ben who helped sort out very attractive finance options and trade in value for my old vehicle. Again he made this so easy. This is the 3rd new vehicle I have bought from Reading Audi and I would highly recommend them to anyone....And the new car is absolutely fab !!! Thanks to all at Reading Audi

S. S.

Our experience was exemplary, we came to Audi Reading to look at models and ended up buying a car! I cannot thank Dave Taylor enough, his professionalism and knowledge enabled us to feel confident and relaxed. No hard sale, patient with our constant questions (my husband has always been adverse at buying a car from a showroom) and informative. I found the whole experience refreshing and stress free. We are very pleased with our purchase and thank you Dave for phoning my husband yesterday to make sure he was happy!

D. C.

Fantastic service throughout the whole process of purchasing a new car. The team really made it a hassle free experience and worked hard to meet my personal requirements. Phil Giles was our main point of contact throughout the sale and really couldn't have been more helpful even phoning a few days after we picked up the car to ensure that every thing was OK. Massive thank you to the whole team ! (Take a visit even if you aren't looking to buy a new car, the new facility is absolutely stunning and the cars really blow you away) Thanks again !

J. F.

Great service and experience throughout buying my new S3. The dealership matched a more competitive quote from another dealer which made my life much easier given Reading was more local to me. Lee Walsh was particularly impressive given he offered to come in on a Sunday morning, which happened to be his day off that week, to do the handover as I was struggling with other dates. Lee has even offered to have me back in to talk me through some of the more advanced features of the new technology on the car – all in all they seemed to want to go the extra mile which was really appreciated.

D. P.

Seriously professional staff.

J. F.

Great service and experience throughout buying my new S3. The dealership matched a more competitive quote from another dealer which made my life much easier given Reading was more local to me. Lee Walsh was particularly impressive given he …

J. D.

took my Q7 in today to sort inspection service message and received excellent customer service from Advisor Tom. many thanks

A. A.

Thank You for a Great Service So happy with Mathew assistance in purchasing my New Audi RS3.

M. S.

Super place. Super customer service

S. M.

Stuart Laurie was brilliant! The whole process was easy and extremely friendly. I feel well looked after and I love my new car!

J. C.

Audi Assist Outstanding! Directed to Audi Assist when Customer Service was closed on a Saturday afternoon Absolutely outstanding. Fixed the issue over the phone. Couldn't do enough to help. And you get three years free with a new car, even better.

F. C.

Abbas and Jack from the parts department thanks for all your help and assistance from the phone call to the collection 💯. Audi Reading is 35 miles from me just because of the very very poor service from Audi Oxford on so many occasions I've decided to move on to a dealership who value all of their customers including trade.

A. M.

We purchased our car from Newbury Audi but ended up taking it to Reading for it's first oil change, & were delighted that we did! The service we received there was excellent & the guys honestly couldn't have done more for us. Kris & Sadie in particular were just amazing & because of them we'll definitely be going back there when it's time to change our car!

M. P.

Bought a used 3 year old A4 at the reading branch from Mark Deadfield. An absolute breeze to buy and whilst it may have taken a week longer to get (it was driven down from another showroom and then buffed and polished etc) it looks like new. Mark wasn't pushy with the sale, and looked through the full list of cars with me asking what was wanted. Coffee at the showroom is great and the biscuits are good too - always a plus if you're waiting for paperwork to get sorted. Will happily go back to Reading Audi for my next car.

J. C.

Audi Assist Outstanding! Directed to Audi Assist when Customer Service was closed on a Saturday afternoon …

R. B.

Recently used Reading Audi for my new car and have to say it has to be one of the best experiences when buying a car I have had. From start to finish I was superbly looked after, never felt pressured and Lee Walsh and Matthew Stanworth made sure all my needs were fully addressed. When the day of collection came, both my wife and myself felt like real VIPs. Hoping we will continue to receive the same when we visit for our first service.

M.

Buying a car is your own choice, on what make you choose and price budget you have. Regardless of your decision, it’s all about Customer Service and making sure the customer is dealt with, in the right way to make the customers feel happy and privileged. When I bought my Audi, I had a BMW and had looked around at other cars that suited me and my budget. In the process of me making my decisions, some sales guys were either desperate or not willing to go that extra mile to help me and didn’t care less, as they saw me as a number. Now, I never do reviews or rarely compliment which I have to on this occasion. I received amazing customer service from Neil Lines who had gone out of his way, to make sure the service I received was 100%. Neil is definitely a people’s person who was Exceptional and I can’t fault his tenacity and passion on helping my needs and a car that suits me, as well as the team he has working around him. Congratulations, on a fantastic service and helpfulness from Audi Reading

A. O.

I am delighted with my new Audi, my first experience of dealing with Audi and it was a pleasure, thanks to Henry Flynn,very polite, and responsive to my many questions,nothing was a bother.No pressure, listened to what I was looking for and made the process quite enjoyable. I have bought a number of new cars and always dreaded the thought of the hard sell and the endless negotiations - not with Henry, he was brilliant.

C. T.

Khat looked after me very well, explained everything thoroughly and as a bonus, was able to clean the outside of the car. Highly recommend their sales and service team

Q. K.

Bought Audi S4 used from here, the car has had few minor issues however all resolved under warranty they always kept me in a top of range courtesy cars when car in for repair. Some of the staff is great and very helpful others not too bothered, however the service manager Terry I dealt last time is a great guy who really look after me 5 stars to him. Overall good experience so far.

M. S.

I recently visited Audi Reading and met with Henry who was extremely helpful. He listened to what I was looking for and helped me choose the best model to suit my requirements. He explained all the expected costs for the car and arranged a very competitive trade in for my old car. He was very polite and I couldn't recommend Henry, or Audi Reading highly enough.

g. b.

Had my Q3 recently serviced at Reading Audi. I can honestly say it's by far the best level of service, professionalism and attention given than any other main dealers brands that I have experienced. The service department are always helpful and knowledgeable and go that extra mile. Jamie Medford service adviser you are a real credit to Reading Audi. Thank you

D. M.

Appreciation to Lee Walsh for a hassle free experience, from ordering my new Q3 to collecting and leaving my previous Audi for fleet collection. A pleasant dealership experience for my son too who came along. Patience in showing the new features was much appreciated, and thank you for contacting afterwards to ensure all was well with my new purchase. Efficient follow-up no doubt produces desired results, hence ending up with you rather than the closest dealership to me. Keep up the good work. Kind regards

D. F.

I am.rating this place due to the service I received from Abbas (think that's his name ) in parts.. very knowledgeable and friendly. I would have given it five stars but I feel the arrogant attitude of the service side of team, really is annoying... Yes, we know you work at Audi.. but need to relax with the overly 'I know it all' attitude Abbas - keep up the good work lad.. hopefully the others take a leaf out of your book 😊

J. J.

Recently bought a car from Reading Audi and was very happy with their service. Very helpful and friendly staff, and a great set up they at their showroom. The salesman, David, was excellent, kept me updated on developments with the delivery of the vehicle etc and helped me find the car I wanted.

S. G.

I have been to other Audi centre's and Reading is by far the best. The sales team are polite and don't in anyway make you feel obliged to drive out in a new/used car. I spent the good part of a year looking at various different makes and models of cars and finally settled on an Audi Q2. During the experience of purchasing my new car Audi always called and provided updates on the delivery when they said they would. When it came to picking up my car they made the experience enjoyable, special and also provided me with a full handover to help me on my way. The customer service also continues when you leave with your new car. The Audi app is great as it allows you to continue the amazing experience of Audi.

M. T.

Bought a Used 2017 Audi S5 from Steve and the service was OUTSTANDING!! No drama, Car was perfect and ready to go! The business manager, Matt, was also helpful and lovely throughout. I would recommend to anyone!

B. B.

Fantastic service from Audi Reading when purchasing my car. I couldn't thank Stuart Laurie enough, he answered all my concerns and I was not judged the moment I walked through the door (unlike some BMW and Mercedes dealers in Cardiff). Stuart has a nice professional approach with his customers whilst having a sense of humor, which is quiet rare now a days. All of the Audi's located at the branch are in top condition, so i would highly recommend anyone to use this dealership. Please note I don't normally leave reviews for anyone, however this review needed to be posted.

J. W.

There is a lot to like about Reading Audi including an excellent environment, very polite, helpful and professional staff. But I also experienced two negative points: 1. While waiting for my car to be finished one very unhappy customer was telling anyone who would listen that he felt that he had been significantly overcharged and that Reading Audi do not participate in all of the Audi fixed price services. 2. I was disappointed that after driving away I noticed that the dash cam was unplugged from the power outlet. When I was able to stop to fix this I then realised it was also unplugged at the camera end. Fortunately, no incident occurred but had it of done the lack of true evidence could have been critical. Having been involved in an accident in my wife car two years ago (and only just resolved!) where dash cam footage was able to prove that the other party were lying I know how important a working dash cam can be. However, I was even more disappointed when I later read a Google review by Alan Collis, 5 months ago, when he had exactly the same experience at Reading Audi. An investigation was promised but obviously nothing has changed. I would have expected the company’s policy on Dash cams to be made clear and if that was for disconnection during the car’s service then I should have been told that I would need to reconnect the dash cam before I left.

O. I.

Booked a "sit and wait" appointment to get my gearknob repaired on my Audi. Poppy took good care of me while I waited for the work to be complete and I was out within a couple of hours. The 'new' Reading Audi showroom is very nice to wonder around and wait in, far better than the previous site.

C. A.

Well, we should all be rich!

O. W.

Lee Jones and all the team at Reading Audi were superb. Best customer service I have received for a long time and head and shoulders above their competitor brands! Highly recommended

T. T. R.

Friendly and welcoming staff, made me feel comfortable whilst I waited. Would like to give 5stars but my original bill of works. was wrong, which only I noticed and had to bring to my attendants attention, otherwise I would have paid the wrong price (it was actually lower than it should have been, I guess I'm too honest for my own good!).

S. M.

Incredible customer service by Dave Beech. Great guy who spent a lot of time with us going through every possible aspect of the car. Lot of time and effort on his behalf, definitely recommend getting Dave as your sales guy when you go to Audi! Bought my first Audi with Reading Audi and couldn't be more grateful to Dave for working his hardest to make this happen. Love the car and will definitely be telling people of the awesome customer service received at Reading Audi! Thanks Dave, Wiji and Reading Audi!

R. P.

Absolutely awesome sales service. (March 2018) I put a deposit on a car and due to some cross-wires somewhere, the car was sold to someone else without my sales guy knowing (car came from another dealer). Not an issue, as another car was sourced for me. As luck would have it, same thing happened again. To compensate, they went out of their way to find me a similar car. Instead, i received one a year younger, with less millage and a larger engine. As an apology for the inconvenience, they knocked the price down to what i would have paid on the older model. To be fair, this was pretty significant discount and i got the car a few £'k below market. Thanks Connor and the team. You were under no obligation to do this, but you went the extra mile and make a customer for life.

M. S.

Picked up my new S3 on Friday from Connor. He's been incredibly helpful and informative throughout the process, and I'm delighted with the new car. He kept me up to date on progress as arrival time got closer. Awesome facilities and friendly team. Would recommend

s. m.

My car is amazing. Dave Taylor was fantastic from my initial enquiry through to my collecting the car. He was friendly, caring and very professional. Thank you Dave. I would also add that the guys prepping the cars were great, the car looks brand new. Thank you Audi

K. H.

My mother was looking for a secondhand hybrid & liked the idea of the etron. There was one for sale in one of the group’s showrooms but not locally. The Reading branch salesman Stuart Laurie arranged for the car to be delivered to the local branch & was hugely helpful, spending lots of time with us to make sure that this was exactly the right choice for my mother. There was no hard sell, no pushing to go for a newer or more expensive alternative. Buying a car is always a big decision and we both felt the advice & support we got was excellent. My mother is now the proud owner of an etron & loves it!

M. W.

Fantastic dealership and staff, the staff are very friendly and helpful, you are looked after the minute you walk through the door. Great

K. F.

Fantastic service again at Audi Reading. 2nd purchase in 5 months. My wife and I first visited Audi in Reading back in January after a previous and shambolic visit to Camberley Audi which is best described as a mixture of very poor sales service and jack the lad sales techniques. Safe to say the customer service and sales expertise at Reading was the polar opposite. As my Audi Camberley review states, we were there initially to PX and purchase a car for myself. The current Audi building in Reading is not that flash and being honest parking is a nightmare. But on the flip side, its well worth the perseverance in finding somewhere to park. We were initially met by Robert Cooper, and he was the salesman throughout the sales process. He was the consummate professional, very knowledge in terms of the brand, model specifics etc. Also very witty and easy to deal with. As my other review states we purchased the new A6 as a result. We started looking for a car for my wife and popped in at the beginning of April. We were shown many different options and narrowed the vehicle to an A1. Again Rob was extremely helpful and patient showing us a variety of cars, options etc. So last week, beginning of May it was time to visit Robert & the tem at Reading Audi once again, this time for a car for my wife. We went up on the Thursday afternoon and were shown many cars by Rob and a colleague who were again, as helpful as ever. We had a limited window to purchase the car as my wife’s car had sold. They ran us though more options and we settled on a new car that was in the compound which matched the specs and requirements. I have to add that this was after closing time, and team was in no hurry to show us out until we were happy and done. We picked up the car the following Thursday am, gleaming and polished, and again such wonderful service from Reading Audi. My wife was shown every aspect of the car, its features etc. She was presented with flowers and a flash key ring, all these little touches made it a very special day indeed. In short, the service here, and from Rob in particular has made it a very pleasant experience and we will certainly be back. I and wouldn't hesitate to recommend them to anyone. Do yourself a favour, until they move to the new building, persevere with the parking and go in and see these guys!

M. L. B.

I purchased an s3 last week from reading audi. I cannot express how happy I am with the service I have received from Connor. From the moment I got into contact he helped me narrow it down to exactly what I wanted. Superb customer service and an incredible car. Couldn't be happier. Will definetly be buying another car from him in the future. Cheers!

I. R.

Yesterday I picked up my Audi Q2 from Reading Audi. I must compliment them on a five star experience from start to finish of the car buying process. Yesterday we were made to feel special, the car was prepared perfectly and Lee was thorough in his explanations making me very comfortable driving away in my new car. Well done Reading Audi. As a final lovely touch we had mentioned at the handover that it was our Ruby wedding the day before and in the evening a beautiful bouquet of flowers arrived, a great end to a great experience.

J. D.

Great service received today from Jamie in the servicing department. Brought my recently purchased used Q7 in for a free Audi health check just to check things over and know all is in order with the car. Very helpful service throughout, from booking online to collecting the car health checked, washed and vacuumed. Jamie was even able to provide details of previous work undertaken on the car through another Audi main dealer so i now have full history of the cars past. Fantastic new facilities at the new Reading Audi...

A. P.

Extremely happy with the dealership. The site is beautiful and the staff complimented this with a wonderful service from start to finish. They really couldn’t do enough to help. The salesmen (Lee) is a credit to Audi, articulate, honest and attentive.

K. F.

I bought my A3 from Staffordshire Audi in June 2016. A few weeks ago the Sat Nav stopped working and would not recognise the fact that the car had moved from Shrewsbury to Reading. I called Audi Stafford and we went through the soft boot but couldn’t get it fixed, it was going to have to be looked at by an engineer. Explaining that I worked all week in Reading so couldn’t get into them, they told me it could be done on warranty by Audi Reading. After about ten phone calls attempting to get the car booked in with various excuses there was a huge rise in my blood pressure. I had had enough and asked for the name of the service manager. This seemed to do the trick as I was put on to Neal. I have to say that from this moment, I could not fault the service. Neal booked the car in for me. Kept me informed on progress, organised taxis to and from Reading and as a gesture of goodwill put some Petrol in the car to road test it properly. He explained that they were having issues with some new trainees that had not yet managed to understand the service booking system, hence my booking being rejected on about three occasions. He will hate me for this, but give him a call. He really is very good and I am certain will be able to help. Thank You Audi Reading. Keith Ford

s. r.

Thanks for a great experience. Car is great. David and Dan very friendly and helpful. Great service from the service team and Chief Techs (Ray and Phil?) on my wife's car too. New showroom is so much better than the old one.

S. M.

We recently bought a new A5 from Reading Audi. The original plan was to buy a BMW, before a quick visit on a Sunday to Reading Audi where we met one of the sales guys Patrick Clifford–Tarry. Compared to almost all car sales people I have dealt with over the years Patrick was a breath of fresh air! Polite, interested, efficient, friendly, knowledgeable, a genuine car guy which was brilliant. There is no doubt that if we hadn't met Patrick that Sunday afternoon we would have bought the BMW we had test driven 2 hours earlier. Well done Patrick and the team at Reading, thank you for your help - My wife loves her new A5 Cabriolet.

H. D.

I originally went in thinking i wanted an A5 however after meeting Phil and browsing the range we decided I'd be best to go with the A3 Saloon S-Line and I'm so happy we went with that! Phil was great, very upfront about things & didn't push for a sale which made me feel very comfortable throughout the whole process. He took me out on two test-drives, one in the A5 I originally thought I wanted and then a second in the A3. He allowed me time to think over my options and decide on the best one for me, whilst always being in contact via text, phone and email when I needed too ask questions etc. When I had decided on the car we placed the order for it to be built. Phil kept me up to date with the build via text and phone, all very easy and clear. I collected the car a few days ago and could not be happier. Overall great customer service.

m. t.

I don't do reviews normally, but have to say from the moment we pulled up, to the moment we drove away, we were treated like Royalty. Never thought that buying a car would be such an exceptional experience and would fully recommend Reading Audi to all friends and family.

M. H. E. A.

The salesman I worked with at Reading Audi was Henry Flynn who was excellent , I was very impressed with his extensive product knowledge, friendly and thorough approach and the patience shown towards me . I will not hesitate in contacting Henry and the rest of the team when I next upgrade my Audi . I love my new Audi Q3 sline black edition which drives like a dream .

B. H.

Amazing amazing experience at Reading Audi by Lee Jones!! He really went the extra mile & made me feel comfortable when making decisions about purchasing my new car! Can't wait to pick it up, and experience the first class service Lee provides again! Massive five stars from me to all at Reading Audi!

D. K.

Having had poor aftersales from a small independent dealer on my previous car (Audi TTR) I hoped to receive better service from Reading Audi on an S3, Reading Audi have more than met my expectations, I’ve had the car a year and did require aftersales service but it was always a very positive experience. I have restored faith in owning an Audi 😎

E. V.

Thanks to Reading Audi, my first car-buying experience in 11 years was a top-notch one. Henry Flynn looked after us, and he made the whole process personal and enjoyable. He worked hard to ensure we found the right vehicle, set expectations and communicated really clearly; and went above-and-beyond to make my family and I feel special when the car arrived. We are thrilled with our Q2, the manner it was handled and presented, and would highly recommend these guys if you're after a great Audi.

D. K.

I recently bought an Audi A3 S line from this dealership and experienced an unprecedented level of customer service. The sales executive that sold me the car, Lee Jones, was extremely helpful and willing to go the extra mile. This was evident when he stayed an hour later than he was supposed to just to help me understand how a finance deal would work and what type of product I could afford. He even offered to give me a lift home as my family was carless, however with a little one and no car seat I declined. Ben joined Lee when it came to the final purchase of the car and he too was extremely polite and helpful. I was given a car to tide me over until mine was ready to drive as I would be going without one. Cannot think of a single complaint with my experience and would absolutely recommend this dealership to anyone. There are complaints on here about lack of parking, however that was the old dealership as they've now moved and have a humongous car park. Overall 10/10.

p.

Very pleased with both the professionalism of Ben and the quality of the car purchased, could not ask for a better experience. Would recommend to other people.

I. L.

Good overall, usual generally high standard. Garage was initially unaware of the previously agreed additional work and cost, which was a minor irritant, and the audicam inspection sent was recorded too fast to properly see the underside of the vehicle (and was diffficult to hear).

D. W.

Had a fantastic experience from Reading Audi. A star for customer service, Robert in particular, but the whole team were very helpful, I expected the best service because of the brand but they have exceeded my expectations. I love my new Audi and don't think I will ever buy anything other than an Audi in the future. Would even go back to Reading Audi even though I have one closer to where I live.

D. B.

Just bought my first Audi from this dealership - and i can firmly recommend Sytner Audi Reading! I received a great service from all, especially Lee Jones within the Sales Team & Matthew Stanworth within the Business Team .

T. D.

Nice interior but cool & drafty sitting in the service reception for 2 hours. But at least they replaced a large part that had been left off the underside of the car since the last service! - might have told me it was missing before they took it off the ramp. Still have some way to go to earn 5 stars - all that glitters isn't gold.

N. B.

Brilliant customer service from reading audi. Mark was extremely helpful throughout my purchase and made everything run semelessly. He even had the decency to wait an hour past when he was supposed to finish to allow me to collect my car at 7pm as I was running late. Great customer service, would highly recommend mark and reading audi.

A. F.

The range is ok but not sufficient examples in the showroom

J. M.

Although I went in for an A1 and came out with a TT, I cannot fault the process. Phil was a super salesman, not hard, but very genuine and upfront about everything we discussed. He took me for a test-drive on a route that demonstrated how the car dealt with some of the things I was concerned about and allowed me time to think and upraise the options. I am thrilled with my new car.... as are the rest of my family.

J. H.

I can’t recommend Reading Audi enough. Having bought cars from Guildford and Basingstoke I have to say that the Sales and Servicing team in Reading are first class and an absolute credit to the Audi brand. Special mention to Wayne who is an absolute superstar and always goes above and beyond. The buying experience in Reading is fantastic and I wouldn’t go anywhere else in future!

D. E.

I have recently brought a new A3 Cab from Dave Beech at Reading Audi and the whole experience was great. Dave was knowledgeable, attentive and did his absolute best to make sure I got the deal I wanted on the car that I wanted too. Would highly recommend.

T. P.

All good except where i get a video telling me the rear discs and pads are 80% worn and it'll be £570 to replace them. Having consulted a local trusted garage it turns out they're about 50% worn.

m. h.

What a change from the other car dealerships I have been using for many years. This was my first Audi service and it was impeccable, polite, efficient, informative and good value compared with other makes. Excellent.

M. B.

Great service provided by the Audi reading team- friendly and professional!

D. B.

July Update: Good follow up from garage so have to give them the benefit of the doubt and change from 2 to 4 star. Only customer in the building and largely ignored for 10 minutes until I gave up. Makes it very difficult to work out what rating to give them but it ain't no 5-star!

S. P.

Recently went here for some maintenance work and the garage was fantastic. It's fairly new I believe and the service was very attentive. I was provided a brand new car as a loan which was great.

A. P.

Just bought an Audi Approved used car from here. Fantastic service, friendly staff and very helpful. I felt like a valued customer. Definitely recommend coming here if you're looking for an Audi.

W. N.

My sales man Dave taylor has just sold us our 3rd car, he has made it easier every time we’ve come back, His professionalism is second to none! Dave continuously updated me on the progress of my purchase and made sure everything ran smoothly! 5 star service!! Thankyou Dave Taylor.

H. S.

Required MOT information regarding a second hand car and was assisted by Poppy Cleall.She is a polite understanding and very helpful assistant that I could not fault. She solved my problem and is a credit to your company

D. T.

Just like on previous visits, quick and friendly service from Poppy and service team - on this occasion fixing a problem which another main dealer couldn't manage to fix

T. M.

Professonal staff. Sales team engaging at all times. The mangement team took full responsibility with a communication issue engaging in a professional manner. Thank you Reading Audi.

L. D.

Stuart Laurie was extremely helpful in organising a test drive and sourcing a nearly new vehicle at a realistic price in these difficult times of short supply

J. G.

Excellent showroom and easy to get to and park. From my original visit to order the car up to collection I was kept up to date each week by my salesman Dave Beech who was very friendly and always available to answer any questions I had. I would definitely recommend this dealership.

s. m.

I was very impressed and over wormed by the outstanding customer service was provided by a very professional Audi accredited parts advisor Phil who gave me an honest advise on the issues I was having with my vehicle and order the correct part after long journey been thru different Audi dealers !! finally now got it sorted thanks to Phil at reading Audi parts department and hope he gets some kind of a recognition to appreciate his knowledgeable skills

S. H.

Lee Walsh was outstanding - only reason for not 5 star was when I drove off the car literally had 20 miles in the tank despite being told it would be 'sorted' for petrol. Clearly my version of sorted is different. Lee is amazing

A.

After some not so great service at a different audi dealer I decided to give reading a try I can say It was definitely worth the extra travel. Brilliant service and very polite staff especially Laura who I was dealing with during my visit.

n. b.

Booked my car in for a MOT early on a Saturday morning. I was greeted by friendly and helpful staff and the MOT was done within the allocated time given. I have recommended them to family and friends.

J. H.

Although I live 70 miles from Reading Audi I had seen a TT I was interested in on the Audi website and so I phoned and spoke to Dave Taylor to arrange a test drive. Dave was genuinely interested in my enquiry and it was refreshing not being grilled on the phone about the older TT which I would be looking to part exchange. The test drive and negotiations on the figures went well and I am a very satisfied owner of another TT. Thanks Dave.

D. P.

Very attentive service. Despite only having an old Audi A3 I was treated as well as if I had bought a top of the range vehicle. Will consider them when I replace my main car.

D. G.

Went into Reading Audi and bought the most amazing Q5 Black Edition. Lee Jones the sales executive was extremely professional and I would certainly give him a 5 star rating.

C. H.

Excellent experience. Brilliant customer service by James Owens made this whole experience really positive. Although not my local dealership, I would definitely look to them again in the future.

E. H.

Just purchased our second car at Reading Audi. Once again we have received excellent service throughout the buying process and would highly recommend them to anyone!

E. V.

Really appreciate the quick turnaround - Andy Akers, thank you very much for making the Audi buying experience so smooth!

T. G.

@ David Drew- I was sold this car by ureself. The service book had been stamped in September 2013 about a 2 days before I collected the car. Yes it had problems with the oil consumption which you have failed to notice when doing a service which I must say was carried out by a friend of yours?! .. it has been no fault to audi's they provided me with great reassurance to help me to solve the issues after no help of your own.. Great customer service would defiantly not buy from DREWS again and come directly to audi as so helpful throughout a very stressful situation. NO FAULT TO AUDI

C. D.

A very positive and professional experience, great staff and a friendly community! A big thanks to Andy Akers who got me a great deal and a fantastic car. I would recommend this dealership to anyone.

M. H.

I recently entered into a new lease arrangement with Reading Audi. The Sales Executive who managed the process was Lee Walsh. Lee is an exceptional professional - courteous, and an effective communicator, he delivered an exemplar service. He demonstrated a high level of engagement throughout, and I would describe him as proud of his work, open, self-aware, committed and engaged. Lee is clearly an employee who buys into the Audi brand, and it was a pleasure doing business with him!

S. M.

Stuart Laurie was brilliant! The whole process was easy and extremely friendly. I feel well looked after and I love my new car!

M. W.

Bought a 2017 Audi A4 Avant black edition Love this car. Great service from everybody from the staff at the coffee bar to the sales executive Stuart who made the buying experience a pleasure.

D. T.

I had a slight problem with my phone google music working in my brilliant Audi Q3, one contact with Ray ay Audi Reading...bring it in and Daryl will check it for you..Which l did on the same day and Daryl was very understanding fixed it straight away..Just brilliant service and with a fantastic manner very professional no problem is too small...Would highly recommend the Reading Audi dealer and their staff DT

E. W.

Just had my Audi fixed by the great team at Reading Audi. Kept informed, professional job and always a pleasure to deal with. Would not hesitate to use them again in the future. Thanks guys!

W. A.

Good guys. Fixed my Audi after Simon and his team from NVS (National Vehicle Servicing) all but ruined it. Thank you so much, this cost me more in the long run but I would never go back to those sharks at NVS!!!

J. S.

Recently brought a car from the Audi and absolutely love it also the staff where very helpful Scott was able to to sort out a day to view test drive and organise time with the bigness manager Jamie who was able to suggest a range of purchase options that suited me the best absolutely would suggest seeing this two as they made me feel very welcome and both where out to make sure the process was as smooth as possible

h. k.

i was very happy from the service that i received from the young man jack from the parts department who helped me to identify the part i needed for my car and directed me to the service department who then looked after me to fit the part to my car , outstanding customer service @ Audi reading ,thank you .

N.

The new garage is really top notch. Drive thru service was very well run. Staff were ententive, drop off was smooth and collection was just as great. I can’t believe how much this dealership has improved.

G. H.

I recently bought my Audi A5 from Reading Audi which i am thrilled with. The service that i received from Lee Walsh the Sales Executive and all of the staff that i came into contact with was very friendly and professional.

R. B.

Ordered a new car, quoted for a repair when someone drove into it and had my car serviced here. Parking is a nightmare and leaping into an unfamiliar double parked courtesy car and hastily having to get out of the way and work out how to drive it is a bit stressful but staff have always been courteous and helpful.

K. S.

Really impressed with the Reading Audi dealership and the team based there. Very friendly and helpful. Would thoroughly recommend. Particular thanks to Phil and Lee for looking after me throughout the process.

E. M.

Great welcome and customer service. Overall, a very good experience. Would recommend.

L. A.

Very good service and communication. Dealt with Waqar who was very accommodating and went above and beyond what we expected.

M. B.

Fantastic customer service from Ellis fox at audi reading who helped me with my parts quirey on the phone then looked after me when I came to the parts department bought key battery and Ellis helped to change it for me :) well deserved 5 Starr if I can do more than 5 tar I will :)

B. F.

Great service from Callum F in the parts department yesterday. He went above and beyond to investigate and then solve my roof bar problems. Helpful and patient. Thanks!

H. D.

Excellent service, had an issue with a locking wheel nut that would not budge and despite turning up without an appointment their tyre fitter managed to remove the stud and fit a new one - 10 out of 10

S. G.

I would like to say the service that l got at Audi Reading was great,reception staff were warm & friendly ,l has a problem with my car I broke the back light,phoned Mr Andy Ackers who sorted out the problem the car was repaired the following day,great employee;all the staff we met yesterday were brilliant,keep up the good work.from Mr Steve Gowing 😀

J. D.

took my Q7 in today to sort inspection service message and received excellent customer service from Advisor Tom. many thanks

N. K. g.

Thank you so much to Lee Jones for his amazing service today purchasing our Audi Q5. Very professional and attention to detail. Really pleased with our service

J. H.

Bought a car from Andy at Reading Audi and i can only thank you for the service received. I would highly recommend and will be buying another car in the future. Thanks Andy

J. C.

Audi - well done, ! a.specific part was replaced at no added expense. IMPORTANTLY they deliver a good service. My appology for my initial rant. ☆°

L. G.

Excellent service experience: phone answered promptly, appointment scheduled within ten days, friendly welcome, job done, lifts organised to my work. Great. Huge contrast to Hatfield!

B. D.

Always a pleasure visiting Reading Audi. The Afterales team at so helpful, and nothing is too much trouble

B. D.

Great service received with the purchase of my new A5. Thrilled with it. Thanks to Goran for a professional and easy transaction. Recommended.

L. M.

I came here to have a look at Audis and I have to say I wasn't entirely impressed. It took a while for us to be seen, and the showroom seemed to be geared entirely to selling their newest model that had just come out. The person who helped me seemed a little indifferent.

A. w. S.

An outstanding customer service provided by Ellis fox @reading audi who help to change a new key battery for my wife's car in matters of couple of minutes while waiting so thank you .

s. g.

Its was a very good experience. The team at Audi are very helpful. Best experience yet.

A. A.

Brilliant customer service at reading Audi, every time I bring my car in for repair I receive an outstanding customer service from all staff ,we have 4 audi cars in the family and thinking about the 5th one too excellent stuff and advised everyone who need help with audi cars to bring to reading Audi wether buying , selling ,repair or parts /body repair :)

D. S.

The service staff are very helpful and the technicians are very thorough and professional - exactly what you would expect from a main dealer.

O. B.

One of the best customer services experiences ever i was looked after from the time of the booking to bring my vehicle in for servicing very good drive thru system I was given another vehicle to use while my vehicle getting serviced then collected my vehicle on time that I was promised I am getting my daughter a surprise gift for her 18th birthday another brand new audi in the family I would strongly recommend everyone to buy/service your audi with reading audi garage top service always with a smile too

D. R.

Cannot complain at all with the service received at Reading Audi - from the time I arrived and spoke to Lee Fenton about a different car to the hand over from Scott Mudge - excellent service

K.

I was very well looked after during my time at Audi Reading, my car was cleaned and looked after. The staff were very friendly and helpful towards me.

J. H.

Had my car serviced recently, and how I was dealt with was second to none. Kept me up to speed with things and was a very satisfying experience. Premium service all round.

s. b.

I was very happy and very impressed from the gentle man who served me in parts department ( Philip ) who was expert and very knowledgeable at his job and very professional who took care of me and directed me to the service department then I was looked after by Ethan to book my vehicle in

L. R.

These guys were great, solid customer service and cleaned my car after recall. Very nice chap that dealt with me, and would defo recommend them.

A. B.

After a strange experience at another branch we went here and couldn't be happier

A. A.

Thank You for a Great Service So happy with Mathew assistance in purchasing my New Audi RS3.

S. H.

The best Audi Sytner customer service experience. Always helpful Service & Technical Team. Highly recommended Dealership.

G. C.

Brilliant customer service at reading Audi the show room is fantastic the host is great the coffee is very nice and tasty the service I received so far from reading Audi is the best so far and outstanding performance from all the team

D. H.

Large and modern showroom. Good customer service, and pleasant sales person. Didn't find the car I was looking for but would happily return.

d. c.

I Had John codesido work on my car today Very professional Thank you very much

M. S.

Really good Centre to do business with and get on going support, take the extra time to make you feel like a valued customer. new location is great and everyone is really helpful.

R. G.

Always nice to see a "real" quattro!

D. W.

Came twice to have a look around and enquire about a new vehicle. Very low stock and fewer staff members. Pointless journey

L. M.

Will Mitchell at Audi has been brilliant every time my uncle has needed his assistance, he’s always happy to help and never had any trouble when things needed loooking at, great service!

J. M.

Excellent attention from staff - not forceful or pushy at all but make themselves known to you from the moment you walk in. All friendly and offered a drink each time. The feeling of being in safe hands.

w. s. r.

I purchased mats for my SQ7 lovely people from parts department ( andy and peter ) helped me to fit them in my car .

w. l.

i would like to thank peter green from parts department at reading Audi who helped me to find the parts for my car and made the whole process so easy and simple very outstanding customer service experience thanks again peter

R. C.

first time i have used this dealership and what a great decision it was, terrific location, amazing polite staff, and a great deal too i will be back thanks to all at Reading Audi

B. W.

Can't thank Lee Jones at Reading Audi enough for his help on choosing our new car. Great service

M. M.

Scott blister and Jared great people to deal with and very helpful

R. H.

Went in unannounced to get a problem with a car key sorted. Good welcome, quick response and key fixed in 15 mins.

S. M.

I'd like to thank you for having such a lovely team at reading Audi Phil from parts department was extremely helpful and provided an outstanding customer experience and fantastic attitude

I. M.

Great place to do some work whilst your car is getting looked at. Super friendly staff, and plenty of eye candy on 4 wheels!

S. D.

Lee Walsh was incredibly helpful throughout the entire process of purchasing my new car. Thanks again Lee.

c.

great new facilities :) staff friendly and professional. Neil Lewis is always so lovely and attentive to my ever needs

S. D.

The staff are very helpful and very accommodating when asking questions. If you are looking for a new / second hand car I would recommend a visit.

N. S.

Easy access to good quality cars if you're interested to buy ;)

S. G.

Very professional people at reading Audi and brilliant attitude if you have any issues with your audi this is the place and the real people Who can really help

R. W.

Got my car service here, very quick and helpful staff.

n. e.

Had my car recovered to reading audi , they fixed it first time on the day the kept me updated well deserved 5 stars .

C. T.

Fantastic service for our first visit to this garage, very knowledgeable helpful staff, great experience from start to finish.

K. G.

Good service, and it has some of the newer cars.

J. G.

Very good customer service from young lady Ellis from the part department who looked after me and directed me to the service department to get my car fixed thank you

[. A. H.

Great customer service and were extremely polite and helpful when I came in to make a purchase on finance and helped tailor it to me and my needs.

R. R.

Fantastic facility and beautiful cars Sales and after sales under one solid roof An outstanding memorable customer experience from all staff

A. J.

Excellent while you wait service. I was out in under half an hour with the issue fixed (plus a nice free coffee!)

J. D.

Bought a used A4 Cabriolet August 2017. Extremely happy with the service from start to finish.

t. s.

outstanding customer service by Chloe , Edd in service and Abbas in parts who waited for me till 2 pm on Saturday for me to collect my parts

S. R.

Sweets and a perfect cuppa while I waited for my car to be checked. They even cleaned it for me! Amazing.

J. A.

Thank you for a fabulous service. Adrian went above and beyond to get the car I wanted in difficult circumstances.

M. J.

Excellent customer service, didn’t feel any pressure at all. Excellent communication from Sales team.

h. w.

My car was serviced ,fixed,repaired and cleaned very well @reading audi , looks like a new born car :) .

P. G.

Very helpful service received from Jerett and Goran - no detail was too much trouble. Thank you Audi Reading!!

s. j.

outstanding service from the reception staff Alex & Beth and very tasty coffee too the sales team were excellent and very helpful thank you

Y. V.

Fantastic service on my Q3. Friendly and really helpful staff

S. A.

Great service. Jack was very helpful thanks again 😀

L. S.

I visited Audi reading last week , I was served by very helpful Ellis in the parts department who was very polite and very professional

M. O.

Great Service from the aftersales department as always even in these trying times.

B. B.

I enjoyed my last visit to Audi reading , fantastic showroom and outstanding customer service (( lovely coffee too ))

J. F.

The sale man was very helpful And informed me the difference between all the cars I was interested in

W.

Friendly enough salesman, but would not listen to what we wanted. If we wanted a used car we would have asked for one.

k. c.

Dropped my car for service to be done I had a brilliant experience and fantastic result my car feels as good as new

P.

Excellent Customer Service! Can't recommend Reading Audi enough!

L. T.

Great service and quality. Patrick is great worth chatting with him about future purchases as goes above and beyond

H.

It was a nice place to visit for a party it was very clean with beautiful cars and had kids section for kids to play it was a very nice experience.

D. T.

Always well looked after by Poppy and colleagues when my cars are in for service

s. g.

Such a great and friendly team, super helpful,

N. W.

brilliant and very outstanding service from Ellis in parts department helped me to locate the parts that i needed

C. G.

Amazing service from Business Manager Jamie Mallott. Everything was very clearly explained, I would highly recommend

C. F.

Despite the problems trying to book an MOT online/phone the management at the Reading branch responded in a way a loyal customer could expect.

m. s.

outstanding customer service from all reading Audi staff , brilliant for business .

M. M.

Bought a new car here (Q7) and the service is fantastic

C. K.

Great new facilities and friendly staff, will defiantly be buying future Audis with them

Z.

Great customer service. Had a good experience. Thank you

J. R.

Great customer service although I had to wait for a while

H. S.

Very outstanding service from Philip in parts department who was very helpful and very experienced :)

R. W.

Brilliant and outstanding customer service from all reading Audi staff

D. P.

Seriously professional staff.

D. *.

New Location, lots of Parking , Beautiful, new building , very Modern, excellent service throughout....Huge step up! love it!

S. R.

Excellent service, good advice, complementary cleanup my car.

S. L.

Couldnt fault. Efficient and customer service was 2nd to none. Special thanks to Ali and Matthew

P. M.

Took a car there for a service today, nice staff can't do enough for you

A. V.

Great new Audi centre, clean, spacious, with attentive service.

s. t.

Just called to pick up a used car

J. I.

Complete professionalism by Phil Giles and Craig Coe from initial meeting to receiving keys! Thank You!

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