Reviews of Waylands - Volvo Cars Reading. (Car Dealer) in Reading (Berkshire).

Waylands - Volvo Cars Reading

323 Reviews

220 Comments

Car dealer

Volvo dealer

Imperial Way, Reading RG2 0BF, United Kingdom

Description

Information of Waylands - Volvo Cars Reading, Car dealer in Reading (Berkshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Waylands - Volvo Cars Reading

Popular times

Reviews of Waylands - Volvo Cars Reading

G. W.

I’d highly recommend Waylands Reading. I’ve been dealing with them for years and always had a great experience. Bought my first Volvo (XC90) four years ago, with excellent advice and service from Joe Suttner. More recently my wife and I went back to buy a second Volvo, the XC40 i8 electric through Joe again. Can’t fault the sales, cars or after sales service. Seamless effort from the team.

T. Y.

The staff at Waylands Reading are very friendly and professional from the receptionist to the sales representative and the sales manager. Jed has been very helpful showing us the cars and explains the functions. Jed and his manager James stayed late after the working hours on Saturday in order to complete the purchase. The service we received is exceptional! Many thanks!

B. A.

Volvo buying experiences are usually good but Waylands Reading was exceptional. From my initial phone call all the way through to home delivery everything was done promptly and with great communication. Thanks Jed! I'll certainly use Reading Waylands Volvo again.

C. L.

My car buying experience at Waylands Reading was exceptional. Thanks to the help of Joe Suttner, the process was so streamlined and efficient. I would thoroughly recommend this dealership for their commitment to quality customer service and very knowledgeable and dedicated staff like Joe. Thanks so much to Joe and the entire Volvo team.

N. P.

Having recently taken delivery of a vehicle I can absolutely recommend their professional approach to customer service. Chloe Sutherland is a professional, meticulous and intelligent customer service person. Keep up the good work Waylands.

P. P.

Waylands Reading were really helpful and I'd recommend them because since the very beginning Jed Lisiecki was great, I approached him over the phone and he was able to answer all of my questions. Also asked him for a personalised video of the car and he managed to do a very detailed video, so I was confident I wanted the car. He explained all the options to purchase the car and I finally did a part exchange which was really straightforward. The day we met we went for a test drive and the car was superb and ended up buying it on the day. Jed was great and made the process really easy and pleasant, I would definitely recommend him. The car is great and Jed contacted me to find out if I needed something or if I had any questions. All great, lovely car and lovely attention from Jed, thank you!

A. W.

Brilliant support & service from Jon Hill from my first visit to delivery & after sales. Loving the new car & the Volvo Care customer service also. Great experience Volvo, would absolutely recommend.

P.

Waylands is the the kind of dealership you have in your minds eye as what you would wish for. A car purchase is stressful these days full of complexity stress and worries, are you doing the right thing making the right choices. Buying and running car should be none of these it should be stress free confident and in many respects a joy. Well in Waylands Reading that’s what you get. Friendly knowledgeable helpful people with a support structure that is seamless in the back ground and sure footed. That’s why I’ve just bought my third Volvo from them and as far as I’m concerned they cannot be beaten for customer service support and making that car ownership experience exactly what we all would want it to be. And of course after all that you have a beautifully designed constructed and delivered Volvo. Absolutely no hesitation in fully recommending James and his team. On this last purchase Ollie was the model of the kind of car sales person everyone would want knowledgeable personable but in no way pushy.

D. J.

We were very impressed with the level of service we received from Jon Hill, one of the Sales team at Waylands in Reading, From the initial visit to the dealership through to the after sales comms, Jon was unerringly professional. He was very knowledgeable, he followed up after our first visit and brought the car we were interested in buying to our house because we couldn't make it to the dealership. People buy people and Jon's sales technique helped him secure the sale. Thank you.

R. M.

Never bought a Volvo from a dealer before. On a long journey my wife and I were contemplating buying a fully electric car. Found the XC40 - looked for a local dealer and found Wayland. During the course of the journey chatted on line with Alannah, who had obviously seen us looking at the website, and by the time we reached our destination we had an appointment for a test drive. One more meeting with Ashley a week later to discuss detail, and a hand over the next week. We were lucky - the lead time for a new car was a year and Wayland Newbury had the care in stock that would have been our first choice. All very easy and satisfactory. We’ve had follow up communication from both Alannah and Ashley. RobinnMellows

P. S.

I was very impressed with the service I received in purchasing my first Volvo, a V40. Alannah and Mitch are a credit to Volvo and couldn't help me enough. I highly recommend this dealership to anyone who wishes to purchase a Volvo.

S. R.

Ollie Webb sold me a car today and he was fantastic. Friendly, funny, knowledgeable and absolutely not pushy at all. Very engaging and genuine.

G. C.

"I'd recommend Waylands Reading to a friend because of the first class service I received. The salesman, Jon Hill kept me up to date throughout the whole process via telephone, text and email. He made the whole experience stress free and was very knowledgable about his products and nothing was too much trouble. Thank you Jon!"

K. D.

We had amazing experience with Volvo Reading, this was our second time buying Volvo car from them. Jon especially was very helpful and friendly, could not be any more impressed.

B. Z. P.

very neat, shiny and nice dealership. Joe, Sales Controller was approachable, knowlegeable and nice, suit exactly what I've needed, offtered me all services but did not push things I did not want/needed. Overall very positive expeirence,.

S. C.

Excellent service from start to finish. Very happy with the care and attention given by Ollie who made the whole car purchasing process simple and straight forward.

M. K.

Friendly staff, great communication and top-notch work. Comes at a price, but everything is communicated up front. So no complaints. Personally my favourite part is their follow up video of the car being examined. They use it to explain what's wrong and any things to be mindful of.

A. U.

Great service and a great deal. Joe Suttner made the whole process of buying a car and trading in mine so effortless. Really good customer experience , thanks Joe.

O. S.

Absolutely fair and fast service. I just bought a XC40 and all process were so smooth. Joe Suttner was so helpful not only before sales but also after sales too.

L. S.

We had a great experience purchasing an XC90 from Waylands Reading. Everyone that we had dealings with was incredibly friendly and helpful but none more than Joe. Not only did Joe ensure that the process ran smoothly and that everything was fully explained to us, he went above and beyond to ensure that we got the best deal on our part exchange and that we could collect the new car within just a few days. Joe also gave us a fantastic demonstration of how all of the key features of the car worked, before we drove away. Thanks so much Joe!

B. D.

Book my car for a battery replacement, was dealt with on time and to quote. Customer service was great - I was able to wait in comfortable COVID secure surroundings with all the space I need to open my laptop and get on with some work. Was also treated to a free coffee while I waited.

e. s.

This is our second car from Waylands Reading. The service again has been wonderful. Sonia at reception is so friendly and accommodating. We dealt with James Cox and Scott Williams in sales who went above and beyond to cater for our needs and find us the right car for our needs. After a bad car accident its lovely to have our confidence back behind the wheel knowing our kids are safe in our nice new car! All three are a credit to the team

v. h.

They gave great service from the first trip to have a look around. They were busy and still found time to talk to us. We arranged a test drive for a few days later and were able to take the car on a long drive. Delivery of our car was very simple as the paperwork was all sent to us in advance to sign. We are loving our new car, Thank you for all your help Joe Suttner.

D. U.

The support and service provided by Joe Suttner and Waylands team in the purchase of our new car was exceptional. From the start of exploring which vehicle was right through to purchasing and taking ownership was great. I was impressed that Joe also agreed to come in before the dealership opened so we could spend more time going through paperwork and having a thorough handover.

D. B.

Absolutely delighted with our purchase. Very helpful advice from Paul Lambert and James Cox. Mitch Taylor was extremely helpful too in talking us through the various finance options and the spec that we wanted. He actually sourced an even better one! John O’Hanlon , the owner of Waylands was utterly charming and friendly with his infectious enthusiasm which made it a no brainer in dealing with Waylands and choosing our XC90. We would have no hesitation in recommending the dealership in the future. David and Deborah Carr

S. M.

Waylands Reading, great team, superb management, when confronted with customer issue, the response was over and above to resolve it immediately, recommend to anyone looking for the best cars on the market. XC60 T5 owner, which I have to say is the best car ever, will be a shame to see the end of the combustion engine on the evidence of this engine. Waylands & Volvo 5 out of 5 Update on Waylands Dave Clark and the service team are superb another 5 out of 5 for Volvo.

G. D.

Just picked up our new S60 from the Garage. The whole process with Joe was extremely smooth and he was also a great help in picking the perfect car, which we are very happy with. I would highly recommend the garage and Joe S to anyone looking to buy a car.

S. L.

I have been a long-term customer of Volvo with the new XC60 being our 4th Volvo. Waylands Reading’s service department has looked after my previous XC90 without fail. So, when I was planning to replace the XC90 with a new XC60, Waylands Reading was the logical choice. Joe Suttner in new car sales, looked after us superbly from placing the order to taking delivery. Many thanks to Joe and to Waylands Reading.

L. L.

I recently purchased a new car from Waylands Volvo in Reading. I am really impressed by the professional yet individual customer service provided by the staff. Ashley Debell helped me from configuring the car, right through to the collection stage. Even after the sales were done, Ashley still provided high quality service in answering questions and other inquiries. The car is lovely and impressive. Thank you Wayland Volvo and Ashley. Highly recommended.

A. G.

Great service from Scott at Waylands Reading. We visited 3 different dealers on one Saturday to look at a range of cars and the best experience was with Volvo. Scott was extremely knowledgeable, never pushy and really knew the product range which wasn’t the case with the two other dealers. We spent quite a few hours looking at a range of XC60s and 90 and never felt we were being rushed. Following a second visit on the Sunday we purchased the car and the whole process was very quick and easy. Scott was then able to get the car ready with a tow bar fitted by the next weekend. Very impressed and look forward to dealing with them in the future.

M. J.

Aaron has guided us through the sale process brilliantly and we picked up a brand new XC90 today which we love. Without a doubt Aaron made the whole process run smoothly, was professional, knowledgable, and well mannered. Thanks Aaron, until soon, Martin

S. A.

Very good - genuine service from Joe, very helpful, quick and efficient. Happy to recommend and will be returning for my ongoing servicing needs.

L. P.

I wasn't going to leave 5 stars, but I will because they redeemed themselves. It took at least 7 attempts over 3 days to get through to the department I needed. Ryan, I appreciate all your help and sorting out my parts for me, also, Colin their driver is a lovely man and I have to give thanks to him for delivering me a part to Basingstoke! These two are absolute gems. Thanks guys!

L. H.

Had my V60 serviced here for last 4 years. Always professional, friendly and helpful. Just upgraded to a new V60 with the help of Joe who made the whole process smooth and enjoyable. Very easy to communicate with. Can't wait to collect. Highly recommend.

K. T.

"I had a great experience at Waylands Reading because The Staff are great, knowledgeable , friendly great team."

J. G.

Wayland's Reading have got to be the best car dealership for customer service. We have an XC60 which we bought from them and they service/fix for us. Nothing is too much trouble for any of the staff, they always go the extra mile and keep you informed about any work they're doing. Very happy to recommend to anybody.

B. C.

James, at Volvo Cars Reading provided an exceptional car buying experience. We also had the privilege of communicating with his colleague Scott. I had dealt with several dealerships prior to purchasing a V60 from Volvo Reading and this was definitely our favourite. It is a lovely space with great customer service and was competitively priced – well worth the drive from London.

S. C.

I have just purchased a new XC40 from Waylands and was so impressed I thought I would share it! Even as I arrived at the showroom the first time you feel the professionalism, but with a relaxed atmosphere. Everything is well laid out and of course covid secure and I was made to feel welcome straight away. Mitch helped me through the purchase process to find the car that was right for me, answering my myriad of questions that were thrown at him daily :). He was extremely helpful and ultimately sold me a car which I couldn't be happier with. Massively impressed with the Volvo brand.

L. M.

Great customer service from Waylands as I was well looked after by Scott Williams. Scott provided me with a first class service , the handover of my new Volvo was done with a lot of courtesy, enthusiasm and professionalism. It really was a pleasure to deal with Scott who took charge of preparing the delivery of my car at very short notice. Many thanks

R. H.

We purchased an XC90 from Waylands around two months ago and we are over the moon with it. Joe was a real pleasure to deal with and went above and beyond expectations, ensuring the process was as seamless as possible. His after-sales service was exemplary. Max then drove it all the way up to Edinburgh for us and still arrived with a big smile on his face. Highly recommended!

W. M.

Exceptional experience purchasing a Selekt Volvo in February 2021. The process of part exchanging and purchasing through Joe over the phone and via e-mail was very simple and quick and was then followed up with timely and courteous delivery by Mac to South East London. The time taken to demonstrate the car features and setup some of the advanced features before delivery was brilliant. Thoroughly recommend Waylands.

A. M.

I've just purchased a 2019 XC90 R Design from Waylands Reading and this was a first class experience from start to finish. I'm over the moon right now. I first went there to test drive a XC90. It's a great modern show room, well organised with regards to COVID so I felt safe while still feeling the premium welcome you'd expect from Volvo. I met Jon who explained everything about the car and paid great attention to my needs after the drive. I wanted a used car but there was nothing available at the time with the very specific extras I wanted. I'll be honest, at the time, I wanted to spend a bit less and buy an older model from an independent retailer. Well the quality of the cars (scratched inside and some outside despite "great condition" posts) and the service at independent used car retailers made me rethink that quickly. Jon called me back with a car that had everything I could dream of. It was slightly above my budget but much newer, very low mileage and with over 2 years Volvo Guarantee left. Jon’s detailed knowledge and advice convinced me, without him being pushy at all. The process to trade in my old car, buy the new one, tax it etc, was very smooth. Jon also explained all the main settings I should know of from minute one. He also made sure I was leaving with a full tank of diesel which was a nice surprise for a used car. I left very happy with the experience and the car and also confident I got a good deal and value for money. Thanks a lot Jon, I’m already in love with the car. If you’re after a Volvo, new or used, I can’t recommend Waylands Reading enough, you won’t be disappointed!

S. D.

From start to finish our journey with Waylands has been without fault. We first made acquaintance with Scott Williams when looking to buy a new plug-in hybrid car. Scott was extremely helpful throughout, very knowledgeable and friendly, and we appreciated his expertise and experience when choosing add-on specifications. We went on to purchase an XC40 plug-in hybrid back before covid-19. Despite lockdown, Scott and Waylands have regularly been in contact to ensure we were kept informed on delivery expectations. Then last week we were able to drive away in our new XC40. Thank you to Scott and all at Waylands for your time and assistance throughout.

P. S.

I have recently purchased a car from Waylands Volvo Reading, I can say, even during these strange times, that it was a very pleasant experience. Jon Hill who looked after me made the process pleasurable, Jon was very knowledgeable on all aspects relating to my new vehicle. His friendly and professional approach made this the best car buying experience I’ve had. I would strongly recommend Waylands Reading to anyone considering buying a new vehicle.

B. M.

Ashley Debell was a fantastic help when looking at new and pre-owned Volvo's. He is really knowledgeable and goes above and beyond to help his customers. Would really recommend asking for Ashley when visiting Volvo Reading.

E. W.

I can’t fault the service we received from the team at Waylands Reading: From the first visit, test drive, order process and picking up the car, I would thoroughly recommend them to anyone looking to buy a car. Joe Suttner provided an excellent service throughout, providing detailed updates at every opportunity, making sure that all of our questions were answered. Having never driven an automatic before he took the time to make sure I felt safe and secure, whilst at all times following covid-secure procedures in place.

A. “. F.

Great experience with Waylands Volvo. The dealership expertly and efficiently managed a warranty fix on one of my cars wheels - no more or less than I'd expect from a Volvo dealer. However, a 5 star review is due because of the help Dave Clark gave me to fix a kerbed alloy wheel. He didn't have to agree to arrange to send the other wheel to the repair shop whilst the vehicle was in the dealership, but I'm so pleased he did. It was a pleasurable experience dealing with Dave for the wheel - even when he had to give me the news that the damage was more extensive than originally thought. I now have 2 perfect front wheels!

J. H.

Recently collected our new car, to the schedule promised when we ordered, from Waylands Reading, switching after many years with Audi. Visited many dealers in the process, found Waylands had a warm welcome and were considerably sharper than some dealers for other brands, a couple still haven't been in touch and one keeps trying to arrange our first visit again and again via a new contact each time ! We were looked after by Joe Suttner, who helped through all stages of the buying process and is excellent; knowledge, friendly and polite. All this was managed well and safely, in these difficult Covid times, for a process this is about contact, looking, feeling and testing options and then collecting your selection. Cannot recommend highly enough.

E. A.

Nice staff just didn't have a car in stock for me understandable considering the world shortage of micro chips but really helpful staff

H. C.

Excellent friendly staff Sonia on reception is great and the sales team were to

N.

Very professional and pleasant experience from the sales team at Waylands Reading. Ashley was very patient and helped answer our questions to make sure we chose the right car for us, and the receptionist was always welcoming. You can tell the team work hard to ensure great customer service.

J. T.

A consummate professional, Joe Suttner led our experience with Waylands Volvo with exceptional care and professionalism - with an understanding and resourceful approach - I would highly recommend.

B. S.

Great garage - everyone I dealt with was friendly and helpful without being pushy. Took the time to answer all my questions (there were a lot). Communication and collection of the car was also fantastic. Would highly recommend.

N. K.

Update: 28/07. I was called by Simon, service manager, and car booked in for a service for next day. They picked it up and delivered back same day. Positive experience and was offered a discount. Positive experience. This might be a unfair review but after trying to book a service for my xc90 for 4 weeks am disappointed with the comms. Firstly, filled the online form. No response. Secondly, went there and as service was closed my number was taken and I did get a missed call on the following Monday, no voicemail left. I then returned the call was told the folks were busy and they took my number. No call back. I again called and left my details no reply. Now back from a 2 week holiday I might try further afield - Newbury/Maindenhead. I am sure they are a delightful bunch of people but this has left doubts in my head.....

R.

I never thought that I would buy a brand new car on line, but I’ve just picked up my XC60 from Waylands Reading! From start to finish the staff at Reading where unbelievably professional and helpful. Special thanks to Elaine Day who helped me throughout my many inquiries, incredibly patient with my change of mind on model and specification, often working till very late at night, responding past 9pm to my many queries. I am delighted with my XC60. Additional thanks to James Cox for supporting Elaine and helping in completion of paperwork and spending over an hour patiently explaining all the cars fantastic features. I would highly recommend anyone to buy Volvos at Waylands Reading with confidence that they will receive the best customer experience for the best price! Thanks again for five star service and a stress free transaction.

I. P.

This has been the most pleasurable and stress free car buying experience ever. Ashley is a non-pushy, knowledgeable and helpful salesperson who did everything in his power to enhance the whole transaction. The personal videos of the car and follow up emails and calls went a long way to making the deal so enjoyable.

K. E.

Friendly and well run team at Waylands Reading. Received a first class service from Mitchell Taylor, attentive throughout and prompt responses to every query. Made the sale of existing and purchase of new car a quick and easy process.

M. L.

We decided to go from two cars to one and found a Volvo V90 online at Waylands that suited our requirements. From the moment we spoke to Joe Suttner on the phone, we knew we wanted to use Waylands. He was helpful, courteous and knowledgable, we really felt we mattered as customers and it was a pleasure to interact with him. Thank you.

c. w.

Experience was excellent and the service was excellent Mr Clark was delightful to deal with very knowledgeable

T. H.

We decided to purchase a car in October from Waylands, after test driving with them them over a year ago. After some negotiating and great service from Elaine we went ahead. Elaine kept us fully informed until delivery, which included a comprehensive hand over from James. We are really pleased with the car, and would definitely recommend Waylands Reading. Thanks!

E. C.

I had my Volvo booked in at Waylands Reading for a brake check and faulty air conditioning . This was a few weeks ago when the garage had just recently reopened. Simon Gosden look after me and my car with his usual friendly efficiency. I was very reassured to the many measures that the company have put in place to protect us and the staff.The car was returned repaired by Alex Fernandez-Page who always goes the extra mile to explain as to what the problem was and how it was put right. Thank you to the Waylands team.

M. H.

We received fantastic service from Ashley. He took the time to answer all of our questions and show us around the car in detail. Given the Lockdown restrictions, the video that he took of the car for us was extremely helpful. I was also very pleased that Waylands found a Covid-Safe way of continuing with the purchase, despite Lockdown - such as bringing the car to us for a test drive. Great service from start to finish. Miranda

V. H.

From the first day I walked into this dealership to collecting my lovely new car was a sheer delight. The customer service was second to none. I felt I was a valued customer and nothing was too much trouble. Because I was very unsure which car I really wanted I was guided through all options with no hard sales just lots of good information. Buying a new car can be quite daunting but my salesman Mitch Taylor soon put me at ease and was so very helpful.

M. N.

My wife and I have just taken delivery of a car from Waylands Volvo Reading. We were very well looked after by Elaine Day and Scott Williams, both of whom were a pleasure to deal with. We were unsure how the handover process would go given Tier 4 restrictions, but were pleased that the dealership was well organised and everything went smoothly.

M. T.

I can't recommend Waylands Reading more. Their service is quite simply outstanding. From negotiating with Volvo to gain good faith discounts on parts (for brand loyalty), to the quality of their work and the extra effort they go too, to make sure you feel valued. Thank you David Clark and Chloe, genuinely happy with everything you and the team have done.

J. D.

The team at Waylands, in particular Scott, have been fantastic to deal with. What’s even more outstanding is the aftercare. Scott didn’t just sell us a car and move on, he followed up to check that we were happy & comfortable with the car, then months later when we had an issue (no fault of the car, user error) Scott went above and beyond to help us out on a Sunday. I would highly recommend.

R. M.

I’m so glad to return to a Volvo car, my V60 T5 is a dream to drive. I had a very intermittent problem with the heads up display but Mark was able to sort it out. Dave on service reception has been so understanding and everyone at Waylands has been a pleasure to deal with. Full marks Waylands for giving good old fashioned customer service. 😊

T. R.

Ordered a car remotely via their website on Tuesday, it was delivered to my door on Friday. Couldn’t ask for any more.

G. C.

I'm updating this review because of the truly spectacular service provided by Waylands - especially Dave and Mark - this week. Lockdown hasn't been kind to cars, and I had a battery fault. While they were diagnosing it, Dave found me a loan car at short notice which enabled me to complete a planned trip taking my baby grandniece to meet her great grandmother for the first time.

S. T.

Even during the Covid-19 pandemic it was obvious how well thought out, professional and customer centric the Waylands team are. Delighted with the service I recieved, and despite the difficult conditions they took great care to make sure my purchase was spot on. Couldn't fault them and would reccomend to anyone thinking of a Volvo.

M. F.

Great experience purchasing our XC40 at Waylands Reading. Big thanks to Ashley Debell for answering all our questions and ensuring the whole process proceeded smoothly! Would highly recommend!

N. C.

Had a great experience at Waylands Reading when buying my new XC60. Mitchell Taylor helped guide me through the process from start to finish, keeping me updated and always answering my questions promptly. Would recommend both Waylands Reading and Mitchell to anyone looking for a new Volvo.

T. S.

The whole experience at Waylands Reading has been excellent . We were made to feel welcome from when we walked in the door and offered a drink by reception staff , while we waited briefly for the sales executive Kallum Andrew . He was very pleasant to deal with , helpful and located the right car for us .We were then given a thorough demonstration by Ollie Webb , and concluded the sale with James . Thanks to all and we hope to deal with you again..

V. M.

Nightmare when you try to call them, takes ages to get through then the right person is never available and when you leave a message it takes forever for them to call you back. When you do get through to the person you need they are very good, but am already in a bad mood by then due to the initial frustration.

J. T.

No hard sale, no time constraint, no pressure. Nothing was ever too much hassle. Scott was amazing with listening to my needs of a car and helped me with various options and processes. Highly recommend the team they were fab! Jennifer

G. H.

Friendly and very efficient. We were allowed a good long test drive taking in different roads and conditions with all the “bells and whistles” activated. A very pleasant experience without being rushed, made us feel valued. Elaine definitely knew her cars, answered every question and knew her way around the in-car display. No hesitation in recommending the dealership.

M. Y.

Just bought a XC40 hybrid Volvo very pleased with it and had excellent service from Jeff and the staff at Waylands Volvo in Bristol Cribbs

S. M.

It was a pleasure dealing with Waylands Reading. I could not actually be physically there because of work commitments and Elaine made the car buying process very easy for me via phone. There was no pressure selling and she even offered to travel to London to make sure all the paperwork was in place, in the end we managed to get everything done via email and phone and the car was promptly delivered to my workplace. Thank you for your help! it was an absolute pleasure. Ashkan

B. H.

Really nice dealership. Went in to test drive an XC40. The dealership is bright and modern with plenty of parking. As I arrived I was greeted at the front desk and offered coffee and biscuits this was very nicely presented. The sales assistant Elaine then showed me over the vehicle and went through the options. She was very knowledgeable and was able to answer all of my questions and made me feel very comfortable at no point did I feel pressured or rushed. Highly recommended.

S. S.

Lovely experience! I dealt with three members of Waylands Volvo Reading (Mitch, James & Joe). They were all very professional, knew their products, were very patient and helpful! After test driving a couple of cars I decided on the beautiful V60. Very pleased and happy to be a Volvo owner/customer.

M. D.

I've just collected my new V40 from Volvo Reading. Absolutely fantastic service from the moment I walked in off the street and spoke to James, through the entire sales process with Elaine and every member of the team in both the showrooms. Very happy with my choice of car and the entire Volvo Reading experience. Highly recommended.

K. R.

Highly recommended. Ashley was extremely helpful and communicative from start to finish. Was impressed that he contacted me post delivery to find out whether he could be of any further assistance. 1st class service in every way

P. B.

We have just purchased an XC60 from Waylands Reading and the whole process of purchase to collection was seamless. Jon Hill, who sold us the car was outstanding to deal with and even dropped off a demonstrator to our house for us to test. I can’t recommend Jon or Waylands enough it has genuinely been a first-class experience from start to finish.

M. W.

I just wanted to feedback on my recent purchase from Waylands. Having not purchased a new car for 10 years, I had no idea what to buy; make, model, petrol or diesel etc... The Waylands team could not have been more helpful (or tolerant) and i am over the moon with my new Thunder Grey XC40. They've been on hand post sale too to help with any questions and I will definitely buy another Volvo from this dealership again, one very happy customer!

H. C.

Wonderful customer service at Waylands Volvo. We were helped by Mitch who was friendly, professional and answered all our questions. He was not at all ‘salesy’ or ‘pushy’ and let us take our time. Quite the opposite of the expected car sales experience you sometimes expect. Well that’s not what you get at Volvo. Hurrah! All in all a very pleasurable experience and we absolutely love our Volvo. Certainly recommend!!

C. H.

We visited 5 car dealerships before this one and our experiences could not have been more different. This was the first place we had visited that someone actually bothered to speak to us! We were greeted at the door by Jade who was very friendly and helpful. James showed us around the XC40 and was very helpful and enthusiastic. When we decided to go ahead with the sale Elaine took over and was very helpful with filling in forms etc. All in all a very pleasant experience and I would highly recommend James and his team.

g. c.

Decided to visit Waylands Reading after a disappointing visit to another Volvo dealership and were very pleasantly surprised by the whole experience. From the building layout and plentiful car parking, to the professionalism of the staff, in particular Kallum Andrew. We picked our new XC40 a week ago. We are very pleased with our purchase. Highly recommend them.

A. A.

Easy to deal with, great staff and prompt delivery.

D. C.

5* service from Scott Williams at Waylands Volvo Reading, great communication and understanding with regards to online purchase of my new Volvo XC40 PHEV R-Design. Excellent managed and well thought out process in these current times, great work/excellent customer service. Thank you Scott.

R. B.

First class service received whilst buying a near new XC90. Having decided that what stock was available was out of reach, we were met by Scott who assured us that he might still be able to help. 10 minutes later we were viewing a vehicle that had literally just come into stock. A week later we were delighted to drive it away, with every single feature on our wish list included. I would whole-heartedly recommend Waylands and will come here first (from Scotland) when we come to replacing my wife's car in due course. A thoroughly professional service and a genuine pleasure to do business with Scott as well as his colleagues James and Joe. I could not be happier with my new car!

G. K.

Great cars and great service. Very quick at getting back to you and professional, especially Elaine and James. I have just brought a XC40 and I am very happy :) Thank you.

J. R.

Elaine Day was very helpful and attentive throughout the buying process. She made sure all our questions were answered and that we were fully satisfied at every stage. After purchasing the car she kept me informed of the car's progress before it was ready to collect - this was invaluable to me and much appreciated. Elaine made us feel like valued customers and was very helpful and professional throughout.

J. B.

From start to finish the staff at Reading where 5*. Special thanks to Ian Parsons for his help and assistance in the purchase of our XC60 R Design Pro. Additional thanks to Alexander for his technical help and James for being a good ambassador for the company. Zero complaint, highly recommend everyone at Reading. Thank you.

B. C.

My partner is over the moon with her Volvo Selekt car. The staff are excellent. No pressure from the sales team only help and advice. Special thanks to Jon and Joe for all of their help and in making our purchase as smooth as possible.

V. H.

We bought a Volvo XC40 from Volvo Cars Reading and couldn't be more pleased with the whole experience. Elaine who helped us with the order from start to delivery and even handled our questions once we had a chance to get acquainted with the car has been nothing short of fantastic. Thank you Elaine!

B. S.

Purchased an XC40 of Waylands during the pandemic. Very happy with the car and the service so far. Joe was especially helpful. Cheers

I. W.

This was my first purchase with Volvo and it was an genuinely enjoyable experience. Having bought various German brands over the years with buying experiences ranging from poor to average, dealing with Elaine Day at Volvo Reading far exceeded my expectations. Elaine was not pushy, was knowledgeable and had belief in her products, had great communication and overall gave me the sense she really wanted to ensure I bought the car I wanted, which I did.

P. W.

Over the past couple of months we've visited Scott at Waylands Volvo Reading several times in our search for the right car. Whilst we loved the XC40 we concluded it wasn't going to be quite right for us at this time. However we received fantastic service from Scott - none of the usual sales pressure, just patience, plenty of information and good honest answers to our questions. We hope to revisit the XC40 in a few years and will have no hesitation in returning to Waylands and Scott.

C. M.

Writing on behalf of my Grandad, Iain Stapley. 'I recently needed a replacement glass wing mirror at Waylands, Reading. I would like to say that the service I received from Ronny Gill was exemplary and he is, in my opinion, a credit to your company.'

L. B.

Went on our quest for a new small SUV to replace are rather ageing and tired one. Tried Audi, VW and others before settling on the award winning XC40, ticked all boxes and more. Our experience at Waylands Reading was a pleasure. Very efficient and personable service with a special thanks to Jim and James for their professionalism and patience. Would not hesitate to recommend family and friends to the Volvo family at Waylands.

A. R.

Collected my new car today and have been very impressed with the service received from Mitchell Taylor. From first test drive to handover he has been extremely helpful. Thank you Mitchell

Z. B.

Great experience, recommended these guys to my father and Adnan was instantly on the ball to find a car for him. Found the perfect car, one week later, handed over. Very smooth indeed even though they’re working from a small temporary site.

A. M.

Delighted with our new Volvo V60 T5 Inscription! James and Elaine were fantastic: after only visiting the showroom to have ‘a look’ at the vehicles on offer, we were so impressed we signed there and then. Super friendly, efficient service and they clearly have complete confidence in their cars. Superb! #NiceVolvoAlan!

G. P.

Having recently taken quite a few test drives across different companies, I have to say the test drive from Elaine Day at Volvo Cars Reading was easily the best. As others have noted she made sure to incorporate different roads and that all the features, modes and functionality were all tried and tested (am still recovering from the self-parking function!!). I could genuinely have copied Mr. Haigh's review below and meant every word as had the same experience and couldn't agree more - Elaine knew her stuff, showed us the features and gave us the time and opportunity to use them. Highly recommended.

A. F.

Fantastic sales man Shiraz qureshi, made the purchase of my Volvo XC90 effortless. Would 100% use again thanks Volvo Swindon

J. B.

Just had car serviced. COVID Systems and procedures were really robust. Customer service was excellent as usual. Special mention for James and Katie who were brilliant.

B. Y.

Wonderful experience with Paul Lambert and Ashley Debell. Extremely happy with the car and after a few teething problems, the after care service has been exceptional. Would recommended to all!

A. D.

Met with Elaine today and test drive the xc90, fantastic car and was able to have an extended drive to see how the family would fit in the car. Unfortunately it wasn't right for us as our kids still need 3 booster seats, but the car is fantastic and the service was very warm and friendly. I will be returning in a few years when the kids out of their seats.

S. L.

Fantastic service from Gulnawaz in the parts department, identified the correct parts for the Volvo V70 from my general description, ordered the parts and was able to picked up same day. Kept me informed throughout, absolute please to deal with. Thanks!

M. T.

Very straightforward and easy to deal with. Elaine and Kadir both did a great job, both initially and throughout the whole experience. ________________________________________________ A few years on and Waylands Reading are still providing a top class service. MOT and Service completed quickly - very organised with social distancing and anti-Covid-19 measures. Service picked up a minor oil leak that was fixed a few days later, no issue with Warranty despite it expiring before parts were delivered and work complete. Dave Clark and the team do a fantastic job and will encourage me to lease a Volvo in 12 months time thanks to the care and attention you get throughout.

C. H.

We rate Waylands Reading as 5* for service, professionalism and knowledge. We are thoroughly enjoying our new car and want to personally thank Ashley Debell for all his help and patience.

D.

Paul, Joe, Kallum & Ollie all made me feel very welcome. I had no idea what I wanted and Kallum was very patient with me discussing all the options and helped me find my new car. Top employees who seemed fo have genuine care for my needs.

M. B. O.

Really superb service and support, with an especial mention of Elaine. Always there, totally knowledgeable and professional (and the car is also amazing). A car dealer that adds value and helps, rather than trying to profit from our ignorance. Really was a pleasure.

K. C.

Great new showroom with friendly, knowledgeable staff. We had a prompt answer to our initial call, our test drive details were confirmed by email, and we were well looked after by Scott on our visit. A great experience overall.

J. E.

Visited Volvo in Reading three times recently while trying to decide which car to buy. We were assisted by Kallum who helped in the most courteous, quiet and knowledgeable manner. In the end we decided to go elsewhere but that was by no means a reflection on the service we received, and I felt genuinely sorry that we were unable to give Kallum the sale on this occasion.

P. G.

Recently taken delivery of my new driving school car; a V40 D3 Inscription. The attentive service given by Kallum has been exemplary. Nothing has been too much trouble. Having bought over 15 car's over the last 26 year's as a driving instructor, this is without doubt the best experience I have had. All the staff at Waylands have been great so many thanks to Kallum and his colleagues.

a. e.

Fantastic service when we bought our new XC60 - really recommend this dealership. Mitch was super helpful and responsive. Many thanks!

C. J.

Would recommend them - very knowledgeable staff, nice new location, with easy parking for visitors. Elaine was great to deal with and answered every question I had with ease and confidence in her product knowledge. real pleasure to deal with - and the car is great too!

C. T.

If ever you've had doubts about dealerships, the daunting thought of visiting one is something else, cos as we all know some can be very pushy or not really care, but weather it be to look at a new car, servicing or general enquiries I'm amazed at this place. All I can really say is wow. The service we received from "Waylands", well let's just say second to none.. We arrived for an appointment just before our allotted time they immediately took our car gave us an estimated finish time to check a fault, gave us the option to chill out there with beverages and pastries and I must say "Nice choice of Pastries", or head out and they'd call. Well they called well before time, gave us a full run down of anything that had been done in a simple straight forward none jargon manner. " Mr D. Clark " you know your stuff and are a credit to the company. Thank you so much for your help, knowledge and advice. Also would like to say thank you to the receptionist who loved our chiwauwa.. Definitely an "A" rated place with a great customer service . we will be visiting them on a permanent basis if needed. Thanks again Mr C.Tayler & Miss L. Perry

C. C.

Thorough recommend Waylands Volvo Reading. Just picked up an XC90 and the whole process was flawless and simple from deal to collection. Kallum Andrews did a great job throughout and gave just the right information on how to use the car. Lovely modern showroom too.

b. k.

Daryl is a true Gentleman.He gave me very personalised service.i look forward buying my car from them

j. g.

Waylands Volvo were brilliant, I travelled from Southampton as the local Volvo dealers were not as helpful or accommodating. Elaine was brilliant from start to finish and I could not be happier. Thank you Elaine and Waylands.

J. O.

We arrived at your site after a very disappointing visit to another Volvo dealer who were very slow to show us a scruffy XC60 which was supposed to be "Volvo Selekt" so our visit to your site was really just an afterthought. On arrival we looked at the vehicle we had come to see and were very pleased at first sight. We then went into the sales area and asked if a sales person was available , the receptionist said she would get the next available to help. We went back out to the car and to have another look and within a few minutes someone came and unlocked the car so we could look inside while we waited. The car ,an XC60 was as perfect inside as it was outside. We had already decided to buy it when the salesperson arrived and he ( Mitchell Taylor ) was very helpful in taking us through the whole process.

R. “. S.

Had a software issue on my new Volvo and was driving to Bristol, stopped in on the way down completely unannounced and without an appointment on the off chance they could help. Not long later they had resolved the issue and had me on my way! Fantastic service!

D. 1.

Just heard Waylands Volvo Reading have a difibrillator in their Reading showroom and all their showrooms. Other local business and residents are welcome to use it aswell. Nice to see a big business helping the community and not worried about lining their own pockets. I can see the other main dealers jumping on the band wagon soon. Well done Waylands Volvo.

J. H.

Had a recall on my XC60, the staff on reception & Dave in Service Dept were superb. Customer service is still alive and kicking. Thanks for restoring my belief in customer service.

A. S.

Great newly established independent dealership. Very accommodating customer service and a contrast to the group owned main dealers. Look forward to the opening of their new showroom which is expected to be one of the biggest in the country.

M. S.

I bought an XC40 Xenium Inscription D4 demo (500 miles on the clock) from Waylands Reading, exchanging my V40 in the process. Kallum Andrew couldn’t have been more helpful at every stage of the process. I’m more than happy with my new car and Kallum and Waylands deserve the five star rating I’ve given them.

D. C.

Great service throughout the sales process from start to finish. The communication and knowledge of the team was excellent - thank you Jonathan Hill. I would highly recommend Waylands.

E. “.

Great service. Very efficient and polite.

R. A.

Waylands Reading were great because everyone I met was friendly and helpful. The salesman understood my requirements and ensured the sale and trade-in went smoothly.

B. S.

Brilliantly looked after by the combination of James and Elaine. Consistent follow-up to initial enquiry. Impeccable service in spite of being seen at a v busy time, great knowledge of their product and a genuine concern for what the customer wanted. Overall exemplary professionalism in spite of slightly trying (for them) temporary accomodation.

P. W.

Very happy with my choice of car and the service down at Volvo Reading. Friendly and approachable people with some good advice and no pressure etc. Will be using them in the future.

D. W.

Outstanding parts and service department, much better than BMW Coopers and Mercedes-Benz of Reading. Where the latter took 45mins to change a wiper blade on a hire car... on a quiet day.

M. W.

Amazing customer service, a professional and dedicated team. Elaine was great, always happy to help, support and assist, nothing was too much trouble and a Beautiful car to boot.

p. m.

Good service nice cars had mot and service done today all with in 2 hours so i could be at work on time could not ask for more

a. r.

Just sold my XC40 to Waylands. Made me a decent offer and dealt swiftly and professionally. Pleasure doing business.

C. H.

I always find the level of service and support to be the very best, no question is too small and the team are always willing to help and go above and beyond the standards of others to make you feel that you don't just own a product but are part of the genre that is Volvo

S. M.

I had placed a deposit on a Volvo however the Insurance was somewhat prohibitive after I had my last car written off, so I had to cancel the order. I would like to thank you for the prompt return Many thanks

J. W.

Thank you Jon (and Chloe) for going above and beyond from Day 1!

G. M.

This was my first visit to this dealership. Was told on arrival that I did not have a booking. !!!! Somewhat put out but thanks to the very professional staff the situation was sorted out and the problem solved. This garage is currently operates out of somewhat restricted premises pending their new premises opening in December after which I am sure they will warrant 5 stars.

L. P.

Excellent customer service, everyone very helpful and thanks especially to Scott for sorting out my car. This was my first visit to Waylands and was a really positive experience.

S. D.

Waylands provided me a great service in choosing the right car, right finance option and also provided excellent support and service after sales and delivery of the car.

P. M.

Bought an XC40 through Volvo, Reading and had first class service from Mitch all the way through the process. looking forward to many years of happy volvo driving as a result.

H. W.

Elaine Day was very prompt to reply to our questions during the purchase and delivery process and we are very pleased with the car we received!

L. M.

Really pleased with the service we received at Waylands, Jon was knowledgeable and friendly but not pushy, was a great experience to buy a car from Waylands.

S. J.

Good one

M. M.

Have used this garage on 2 occasions and have found the staff and service to be professional despite being in temporary premises that are very cramped. I am sure that when they move into their new premises later this month they will get 5 stars from us.

c. c.

Mitch Taylor gives impeccable service from start to finish! Keeping you informed with what is going on and going above and beyond for you! Highly recommend and would like more stars if I could!

S. D.

Brilliant customer service brilliant Cannock gave me all the time in the world just to have a look and give me a diagnostic on my car without them I don't know what I would have done thank you very much Volvo you're brilliant

J. R.

Dealt with Mitch and he was extremely helpful and professional from start to finish. A true asset to the team at Reading! Thanks Mitch.

S. G.

Great place to buy a volvo staff are fantastic manager is awesome so is jonny and ollie x

J. S.

Amazing service from the after sales team today. Can’t recommend them enough. Speedy, polite and professional service.

S. S.

Went there not knowing much about what I was looking for, but they were very helpful in discussing all the available options. Fantastic service and I'm extremely pleased with my new V90.

c. T.

At the point where we were going to sign the finance document there was a problem with the system. Khadir, the sales manager. went out of his way to smooth the problem. The salesman, Mitch, also played his part.

J. D.

Just traded in our Volvo for a Volvo from Joe @ Waylands Reading - he makes it all easy and is super friendly. We’ll be back!

D. D.

Great service, lovely people. Best of all they've got gummy bears with the coffee machine! A very happy customer.

D. I.

Helpful team, pleasure to deal with. Top customer service, enquiries are handled with high level professionalism.

J. A. S.

Hi Mitchell Taylor It has been a pleasure writing review for Mitchell Taylor.He is very helpful,approachable and nice person, accommodative person. Thanks again for your help.I really appreciate your help. Jaffar

I. B.

Excellent service. Very patient and we are delighted with our new car. Thank you Mitch.

C.

Really pleased with the V40 and with the excellent service Elaine provided on purchase. A great dealership to deal with.

T. P.

Very professional and efficient. Mitch helped me get my hands on my new car in a matter of weeks.

S. C.

Great options and really helpful staff. Service centre is also one of the best I've seen who highly recommend a visit.

H. C.

Lovely people, very helpful and great cars..

J. K.

Fantastic staff don't worry about the showroom it's temporary. Super customer service compared to 2 local Mercedes showrooms.

S. O.

Such a welcoming site, very friendly staff and nothing is too much bother. The whole team are doing a cracking job and are putting the customer first.

c. c.

Have a fantastic experience on purchasing V40 car. I had a test drive and was treated very friendly.

T. N.

Really good services, Joe Suttner was a great help. Highly recommend!

J. P.

Joy to deal with. Many thanks Scott for your help and advice. Long test drive and no pressure. James

S. L.

Short of space but moving to a new site very soon. Very friendly and helpful staff. Seems like a nice place to do business

S. J.

David was very helpful and offered great customer service.

H.

Dropped in a Saturday for yearly service. On time, efficient and competitive pricing. Can't complain!!!

B. S.

Nice personal touch with all services. Skilled staff and very fast service. And most important, it's Volvo.

R. H.

Very helpful staff, Elaine Day was able to answer all my questions. Love the car. Thanks for all your help.

J. D.

Friendly and knowledgeable sales assistant made my visit a pleasure

J. C.

The staff were all friendly and I was well looked after on my visits to the dealership

A. W.

Mitch Taylor exhibited great sales skills required, he listened, came up with options, was patient, and problem solving.

x. L.

Great service and dedication from Elaine and James Superb showroom and environment. Xavier

O. B.

Superb customer service from start to finish. Big thanks to Elaine and James for all their help.

K. R.

Good service and polite staff but they keep on moving their dealership.

M. P.

Easy parking. Modern showroom. Nice helpful people.

S. W.

Friendly staff. No pressure-selling which is a lovely change to some car dealerships.

S. G.

Great service, would definitely deal with them again.

S.

Good service when I brought my car in for its scheduled maintenance.

N. M.

There was an issue that was resolved promptly and with a very satisfying result. Thank you

A. T.

Temporary accommodation so can't give an accurate review.

J. G.

Really helpful staff especially the parts team

P. C.

Mitch & Kadir were great. The previous team was rubbish.

T. H.

The service was excellent, very happy and I will be returning.

N. F.

Very helpful, good range of cars

B. B.

Very friendly helpful staff

A.

Excellent service, quick and efficient with video update!

N. S.

Great Easy Effortless Good lot of people Highly recommend

S. P. T.

Great service got us back on the road fast.

S. M.

Excellent after sales service. Thanks

R. B.

Very helpful staff although parking very limited

S. D.

Very courteous and efficient service, cannot fault it.

D. L.

Changed location and owner, but same courtesy and A1 service.

J. M.

Perfect Car Servicing, Advice and Assistance

A. G.

A friendly team and couldn't more helpful with the questions we had.

R. Y.

Great showroom and selection of vehicles

I. B.

Awesome service. Thanks Mitch.

M. C.

Friendly helpful staff

C. H.

First class service and assistance.

R. L.

Very professional and friendly service.

J. S.

Very helpful and courteous

I. P.

The whole process was very good

J. P.

Outstanding service from beginning to end.

J. V.

Good service.

K. W.

Good service

s. a. k.

Good staff

J. H.

Very helpgul

V. T.

Extremely Happy

K. S.

Just purchased new xc90 thanks to Jed from sales team for his superb assitnace and time spend on finding the best deal for us. Thank you Jed ;) Kinga & Michal

R. B.

S. B.

C. H.

p. y.

N. C.

M. S.

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