Reviews of Hendy Land Rover Southampton. (Car Dealer) in Southampton (Hampshire).

Hendy Land Rover Southampton

374 Reviews

215 Comments

Car dealer

Land Rover dealer

Wide Ln, Southampton SO18 2HJ, United Kingdom

Description

Information of Hendy Land Rover Southampton, Car dealer in Southampton (Hampshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Hendy Land Rover Southampton

Popular times

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Reviews of Hendy Land Rover Southampton

S. H. M. &. G.

Just collected my Range Rover Sport SVR! Excellent service and guidance from Jordan Surry!! Great handover by the team. The sales manager Dan Parsons went above and beyond & ensured we were happy with the car before we drove it away. Top service you would expect from a top brand. Thank you, Hendy!

C. J.

5 Stars……….Purchase of a Range Rover Sport. For years, I always wanted to own a Range Rover. I had driven a few models over the years and this only strengthened my resolve to own one these great vehicles one day. My partner and I attended the Hendy Land Rover, Southampton showroom in mid’ February 2022. We were introduced to a sales executive, Mr Jack De Bray, who showed us different models and then arranged for a test drive at a later date. After deciding on the model & type, Jack arranged a test drive and the car was a joy to drive. No further deliberation was needed. After signing on the dotted line, Jack, Kevin Freemantle and Ben (apologies I couldn’t remember his surname) provided a smooth transition of the sale. I cannot say enough about the level of personal service provided by Jack, and all of the Hendy Range Rover staff, who I had the pleasure to meet. Thank you for your great service. If I could have given you 10 stars, I would have done so. C. Jackson

K. D.

Best Land Rover dealer in the uk. Jim has been absolutely brilliant dealing with the purchase of a new Land Rover, keeping us updated throughout the process which has been hit with the typical bottlenecks facing so many industries at the moment. The wait has been worth it with a great handover, hamper flowers and even a full tank of fuel. Special the thanks to sales manager Jeremy who stepped in when Jim was unavailable. First class.

L. T.

UPDATE: To be fair, when I finally got the car booked in they were extremely pleasant and fixed the car free of charge, so have to up the rating a bit. I am just really concerned by the terrible layer 1 support and being captive if something major comes up, no courtesy cars etc and I am sure it would be a miserable experience. Sales experience was great, but literally everything after has been so bad. Wish I had read the reviews and the copy-paste/bot replies with <insert name> for this dealership before I went with them because my experience mirrors the flurry of 1 star reviews. I've done about 100 miles in my velar, engine light has been on since Thursday 6 days ago, and after 5 (!) phonecalls to try to get it booked in, each of which was a 'what do you want' style call, 'we will look at it but might charge you', etc. After my 5th phonecall I was quoted 1 month to get it booked in if I needed another car, which HLR seem to be using as some sort of lever, absurd wait times so that they don't have to provide you with a courtesy car. Presumably they rely on you not taking them up on this, because nobody can drive for a month with a check engine light on, due to the warranty liability. Expensive car, not one apology from anyone, takes all the enjoyment out of owning a lovely car that I bought in good faith. Don't bother with any of the extras if you do buy one, Hendy won't come good on it, because even the most basic aftercare can't be provided.

G. N.

A big thank you to George Cousens, made the whole process start to finish seamless, great customer service at every aspect. Actually quite fun too. Wouldn't hesitiate in recommending, very pleased. Also thanks to the others involved in making this possible behind the scenes.

G. G.

One of the best, not just for JLR. Steve Keates was very good, as were the rest of the staff throughout the garage. From reception to service engineers, who dealt with a faulty O2 sensor there and then. Thanks for everything.

A. M.

I recently purchased a Defender 110 X-Dynamic HSE from this dealership, and had the pleasure of dealing with Jack De Bray. The car itself is amazing, however I must stress how refreshing it was to deal Jack. He went above and beyond at all times, from the point of enquiry, up until now where he’s checked in with me to see how I’m getting on with my new purchase. I am a repeat customer of the JLR brand, and I must say that this experience was by far the best. So if you are in the market for a Land Rover/Range Rover, Jack is your guy!

T. P.

Impressive new showroom and workshops. Amazing Jaguar and Land Rover cars inside together with a customer friendly area with free drinks and snacks. Helpful and efficient staff but of course you're paying big prices. Went for parts which are expensive especially for my older Jaguar S-type R. Love the glass partition so you can see the workshop and the drive through service area.

H. F.

I deal with the Parts Store - Great, helpful and accurate. Unfortunately, with a premium product there is a premium price tag. I also get spare parts from Craddocks…. You get what you pay for - and I give Hendy’s al lot more stars than Craddocks !!

R. W.

I was a little disappointed that I had to phone up to chase parts after a week of hearing nothing, to be told they were always available on a next day delivery basis! I also had to almost beg for another bottle of water after an hour and a half of waiting for my repair to be carried out. The only plus was that my car was washed and vacuumed.

B. P.

3 stars is kind, based on today I would only give 1 star. Called this morning in a panic as we are going on holiday on Saturday and need the car fixed, earliest date available for diagnostics is over 2 weeks away. Was told I would get a call back to try and bring forward the date, no call. When I called again I was rudely told to wait even though I had explained the urgency. Luckily for me Auto Assistance in Chandlers Ford came to my rescue and repaired at an extremely good value price today. Range Rover have just lost a very loyal customer.

G. R.

The attention and service as a visitor was so good we bought a fabulously presented Range Rover Evoque and evolved from visitor to customer.

M. P.

I had a great experience purchasing my used car from the main dealership. The service was excellent and the salesman (James) really listened to my requirements. He was very knowledgable about the specs of the vehicles and bent over backwards to get me the vehicle I wanted. Just want to personally thank Charles and James for a great experience all the way through the purchase. I’ve ended up with a great deal and a car I know the family will enjoy. Would highly recommend purchasing a vehicle from here. Thanks again. Mark Puleo (Southampton)

R. S.

Very professional in taking in my Range Rover,supplying a suitable loan car and general efficiency of service.Well done the Hendy Group.Richard

K. T.

Amazing service from the team. Very happy with our Discovery. Special thanks to Kevin and George for their patience!

S. K.

Had an issue with my car and dropped it to Inchape Land Rover. I received a warm welcome from reception and was directed to one of the Ladies in the service team who immediately put the wheels in motion to having my car problem rectified. Shortly afterwards i had a call from Mr Sukh Takhar in the Service department making me aware of what the problem was and assuring me that he would be in touch ASAP. Sure enough true to his word he called me to tell me my car was all done and ready for collection. Its quite refreshing walking into a busy dealership and receiving a "More than Satisfactory" customer service, Thank you Mr Takhar your assistance was very much appreciated.

A.

Everyone here was really friendly and very attentive without being too intrusive. COVID protocol was followed very well but they still managed to make you feel like a valued customer and had the personal touch. I was very impressed by the knowledge of Peter the salesman and how passionate he was about the brand! Overall a very pleasant experience!

D. V.

Great dealership, friendly professional and go that extra mile to help where they can. Harry was a pleasure dealing with, thanks!

C. T.

I recently purchased a Defender from the Southampton branch and what a wonderful experience. A real pleasure to deal with Alice and Nick, who really made the experience 1st class. From the online interaction and video, telecommunication and through to the visit to the branch to pick up the car. A genuine and pleasurable experience of buying a car through a new medium and difficult times. I would happily recommend them in the future and very likely to purchase from them again. Thanks so much Christian

M. T.

No issues with recent service, latest Covid distancing worked well and staff were very friendly and helpful. Our only issue was planning the service as the dealership hadn’t registered our vehicle for free service (as agreed as part of finance agreement when purchased). Once sorted system worked fine.

A. A.

Great Service. The salesperson was great, though it was his last day at work. The finance lady was also great. I also got my tyres replaced by maintenance guy without any hassle. I live in Reading but I may just go to Southampton for my service. :)

S. W.

Once you get past the booking team the service from the team at Land Rover Southampton was excellent. From the welcome in the drive in lane, Gaby’s friendly and efficient booking in, the informative video describing the issue with my SVR and then the prompt repair it was hard to fault, I was kept informed throughout by Gaby. I’ve given a 5 star rating as I think that is fair for the staff on site but come on Inchcape - get the booking process a bit more “personal” (listen to what is important to the customer) and you’ll be head and shoulders above the local competition.

L. S.

Charles and James were extremely helpful whilst also being mindful of COVID restrictions, making sure we were able to view the cars we wanted to in a safe manner. They are very knowledgeable about the cars and made purchasing so easy we decided to change both cars instead of only mine! Thank you.....

S. K.

Great experience in Land Rover. Thanks to our sales assistant Howard, very knowledgeable, polite, professional and friendly. We bought our new Evoque from him, love it and would definitely recommend this dealer.

A. T.

I'm extremely happy with the level of customer service I recieved when purchasing my Range Rover Sport. Jordan was awesome! She responded to my emails and telephone calls in a timely fashion and nothing was too much trouble. She picked me up from the local train station and showed me around my new vehicle. The whole process was very professional but also enjoyable. I would recommend Inchcape, Southampton to friends and colleagues. The only small criticism I would have is that the vehicle could have been valeted a little better. The windscreen was dirty on the inside and the binnacle and infotainment screens looked like they had been cleaned with a dirty cloth. This is a small criticism as the rest of the vehicle was very clean and presentable. Thank you Inchcape. I hope we can do business again in the future.

E. C.

All good offered coffee and biscuits while i waited for the service to carried out Staff kept me updated on progress

A. S.

Massive thank you to service people at Inchcape Land Rover for a friendly, professional and reliable work. They are always efficient and get the job done to perfection.I travel from Bournemouth despite a dealer next to my house. Very highly recommended. Once more, much appreciate it.

P. C.

car booked in for me to wait whilst the service was completed - it became obvious that the job would take longer than expected and I would have to wait more than the 2 hours I had scheduled - Alan then arranged for my car to be collected and once the car was finished he arranged for it to be delivered back.... all at no time aggravation to me which is a really valuable service - the chap that delivered the car was terrific, what a lovely man. I can't thank Alan and the team enough for doing the job well and not disturbing my schedule for the day which they did at great aggravation to themselves - Thanks Alan

L. S.

Thank you to the friendly and welcoming staff for the great customer service at Land Rover Southampton! They are very covid safe also and everything was extremely clean and tidy and well organised! Thank you so much for the great experience and I will definitely be back.

M. D.

Great service from the team that I dealt with. It was the first time that I had used Hunters after appalling service from Westover LR. It was easy to book the service, and I was contacted prior to the service to confirm all was OK. The guys undertook a detailed inspection of the car which was recorded and forwarded to me by text. The large service was undertaken without fault, and the car was returned to me perfectly clean. I was looked after for the couple of hours that I waited with coffee served regularly by the friendly service/reception team. Will I be using them again?, without doubt, the service was faultless!

M. B.

My car was brought in with a steering column fault. No-one contacted me to keep me informed on the cars diagnosis or solution ...I repeatedly had to call to get an update. The was brought in on the Monday but the car was not fixed until the Thurs. I was informed that the car would be ready by 1000hrs but the reality was 1145hrs. In fairness, when I dropped the car off they did say it was unlikely that anyone would be able to look at it the same day but was told someone would contact me on the Tue. It took until Thurs for someone to call and a few phone calls from me to get even that.

A. r. S.

Bought a car recently from them and I found them very friendly, professional and accommodating. All my questions were answered quickly and helpfully even post sale and the sales person,Jordon, was fantastic. Highly recommended.

J. T.

Great level of customer service and professionalism from Richard Knight regardless if I was purchasing a £10,000 vehicle or a £50,000 vehicle. Would highly recommend to everyone, when enquiring, to ask for Richard. Thanks again

D. S.

The dealership and showroom looks fantastic. We were given a warm welcome and Shaun our sales person looked after us extremely well. Based on the customer service and the availability of the car we were looking for we decided to purchase and we are over the moon with it. Thank you to Shaun and the team for providing an excellent experience.

K. P.

Our sales person was excellent and very efficient but my only concern was that my car was not properly cleaned there were biscuit/crisps in the isofix fittings on the back seat! ! And I felt that the keys should have been wiped before they were handed to me during this covid pandemic!!

G. M.

Inchape Southampton has the potential to be a great dealership but unfortunately poor customer service, poor internal communication, internal politics none of which should the customer experience. Buying a new car is a luxury, especially during a pandemic, so why was this such a horrible experience. Very disappointed.

m. d.

The customer service at Hunters Land Rover was outstanding. All the staff were very polite and professional and looked after all our needs. Especially Dan, (sales) who was very helpful, helping us choose the right vehicle. The handover was superb. Would like to say a big thank you to all, and we are enjoying our new car.

m.

On both occasions the service guys didnt know what was to be done on my car. As a result my invoice was wrong, plus i had to sit around waiting for this to be corrected. Not a big issue, but one you should maybe address to ensure everyone knows what work should be done on customers cars.

V. I.

These guys are real professionals. From the moment you make the first phone call, they show how much they value your business and somehow manage to achieve this without making the customer feel unduly pressured. There's also a really nice selection of cars to choose from. Stephen and Richard in the Sales department were amazing. Even when things didn't always go as planned, they did their best to ensure that the sale still went through smoothly, with my car delivered to my door. Thanks guys! I am really pleased with my brand new Range Rover and I cannot fault the after-sales service. Here is one happy customer!

B. G.

Had 3rd annual service on my Discovery 4 yesterday. Booked it early; new loan car made available for me (Jag Sport Estate) but still prefer my Disco. Excellent service by reception, Josy, video report on car and best of all nothing to pay thanks to my Service Pack which is well worth taking with any car let alone a LR. Thanks Inchcape, see you next year.

A. M.

Bought second hand range rover sport from non franchise dealer. Had two weeks then had small accident causing body damage. Took to Inchcape for Smart Body Repair. Extremely happy with repair, not visible which I was concerned about. Friendly staff. Only negative point, car not cleaned as promised and no health check done as BMW do on all cars.

V. T. A.

I had our Range Rover Evoque serviced yesterday and I have to say it was a great experience, for the moment I pull into the service area. The waiting area was great, I was able to work while I waited, which for me was brilliant. The staff were all excellent and I really liked the new premises Well done.

t. l.

My visit was for 2 tyres to be fitted, due to Covid, it had been cancelled a few times, but as LR had kept me up-todate throughout the crisis I felt I wanted to wait for them to open and not go elsewhere. So organised, one way systems in place, although there was reception and a greeter, the whole team made sure each person entering was met and talked through the processes, so impressed... well done Land Rover 👏🏼👏🏼

A. S.

Great service, very friendly and helpful, decent courtesy car. I put £20.00 of fuel in the car they gave me and the service manager kindly knocked it off my invoice. Lovely gesture. Also depsite my car being filthy and full of rubbish from my young family it came spotlessly clean inside and out. Great job, many thanks indeed

R. G.

Unfortunately they were unable to resolve the issue I had with my new Evoque on this occasion however every effort was made by the staff to do so. I did have a very efficient collection / delivery service and my car was returned in a very clean condition. I also received a follow up call from Inchcape.

B. P.

I can't imagine what the overheads might be at this place... all of which will be passed on to the customer. Thank goodness I'm not a customer.

P. B.

From initial contact, through the test drive in October to collecting the vehicle some 2-3 weeks earlier than forecast, my wife and I enjoyed an outstanding level of service from Hunters and Stuart Mason in particular. Attention to detail was excellent, even going so far as to make our Golden Retriever Monty welcome when we took him to the dealership to try the Discovery Sport on for boot size! Dog bowl, biscuits and doggy welcome mat we're waiting when we arrived - impressed! Stuart spent hours with my wife and I during the test drive day and also in scoping the vehicle spec and during our collection just the other day. Stuart pulled out the stops to get the vehicle to us before Xmas and even exceeded our delivery expectation by pulling forward from estimated 30 Dec to actual 12 Dec - great job. We are all, Monty included, now enjoying our new vehicle thanks to Hunters and to Stuart - well done indeed. It will now take the next 6 months to get to know all the features of the vehicle - we are looking forward to that. Excellent service - outstanding performance.

B. A.

They provided a great service in terms of the work they carried out. Being a dealership specialist their hourly rate was £100 more per hour than just a specialist. All in all I was happy with the work carried out they gave a guarantee which if needed I hope they fulfill.

p.

Not the best of starts after purchasing from this dealer, but we have some progress and my initial problems are now being reviewed and assessed. UPDATE..... I have just this minute returned from Hunters and have to say my initial issues and problems have all been resolved. I met with Adam Wise and after a short discussion on what I was unhappy about he made a decision that both parties were happy with. Adam allowed me the use of a courtesy car whilst my car was being sorted. With this kind of after sales service I really have to upgrade my experience with Hunters to 5 Stars. I am now a very happy and satisfied customer.

T. P.

We were very pleased to be dealing with James, who made the whole process very swift and pleasant. James has been quite knowledgable on the car's capabilities and always offered to explain more if needed. We would definitely recommend their service.

P. E.

Purchased new Defender in June, excellent sales and after sales service from all the team, including Nick in Sales, Tom in parts and many others, not least the very welcoming reception team. Excellent customer service, thank you.

J. F.

Adrian Hart was very polite, helpful and informative. After being basically ignored in a local Ford dealership my husband and I walked around the Inchcape Land Rover dealership, we were met by a friendly reception who introduced us to Adrian who made us feel valued and respected our budget. Less than an hour later we were the excited owners of a Land Rover Discovery Sport!

G. L.

We had a great experience when purchasing an approved used Land Rover Discovery Sport, from Howard at Hunters Southampton. Nothing was too much trouble. We test drove one car, but decided we wanted a different one, which Howard found straight away. No pressure sell, although all the options were explained. We didn't feel like second class citizens, even though we purchased the vehicle without credit and extras! Thank you Howard.

B. R.

Adrian Hart was a super star sales person - he helped us become proud new owners of a Landrover. Nothing was too much trouble for him - car demo, hot drinks and lots of patience. We had appalling service from another car garage so this was a complete contrasting experience. Cant wait to pick car up this week!

D. M.

Although the new location and building is very impressive. The staff were very pleasant and attentive. The whole experience is ruined by the complete overpricing by Jaguar Land Rover for what should be standard priced parts. Namely £450 to change the battery which is three years and seven months old. After working in materials handling for o over forty years involved all kinds of starter and traction batteries on fork lift trucks I find this a totally unacceptable pricing strategy. Which would make me consider the make of my next vehicle. However it has furnished me with a story to tell my customers! "well you think we are expensive try getting a battery fitted to a 3 1/2 year old Discovery Sport"!!!

P. W.

Very professionally service, James very helpful without being pushy, options explained clearly and my son and daughter inlaw loved the TLC during handover. My last 3 vehicles have been Honda's and haven't owned a range rover for 15 years but must say very impressed

T. T.

Tom was faultless. He had excellent knowledge of the cars. Used a very effective selling strategy. Tom made the whole experience even more enjoyable than what it already was. Fantastic salesmen and a credit to the company!

B. C.

We purchased a new Range Rover Sport from you and the salesman (Nicholas Green) was excellent. Very helpful and a pleasure to do business with. He has also helped get an F-Type for a weekend to test out.

S. C.

Hunters gives a warm welcome from the minute you go into the showroom, which is a comfortable modern area which shows off the cars perfectly. The receptionists offer a selection of refreshments and the team of staff are very helpful and obliging. We would definitely recommend Hunters for their special care and attention to detail. Nothing was too much trouble and they found us the perfect car.

E. M.

Great, knowledgeable and friendly staff. They really know their stuff and are so helpful! Had a wonderful experience here from start to finish! Even after sales communications and care has been wonderful. Recommend this dealership!

S. J.

We recently visited Inchcape Land Rover Southampton on a Saturday and had a brilliant customer experience from start to finish. This was down to Eleanor who took care of us and went above and beyond to be helpful. She is a credit to the business and the Land Rover/ Jaguar brands.

L. V.

Having been recommended to Hunters by friends who use them, I took delivery of my new Range Rover Sport this week from Phil Haygreen. What a pleasure to deal with Hunters. From initial contact with Nick, demo car for the day and Land Rover forward thinking technologies explained and a good deal. I was tempted away from German competitor whom I had used for many years. Phil’s valued advice when selecting colour, trim and extras to make this car all things to me, workhorse, versatile, luxury travel with off road capabilities for my rural area. Kept informed by Phil & Sales Manager ‘Kam’ during build and delivery process. Even a short video clip emailed on the morning of delivery giving a glimpse of the car. A really nice touch. Handover a truly memorable experience. Member of staff parked our car as we arrived, Leila served coffee and delicious muffins and Phil did the most thorough handover I’ve ever experienced, no rushing and everything setup and explained. Even the smart keys with Land Rover key rings presented in an attractive box. The 135 mile round trip well worth it for this kind of service. Thanks to Kam, Phil, Nick, Leila and workshop/valet team. 25th Feb This past week I took my 6 week old Range Rover Sport back to get a minor issue, with the infotainment system sorted. The fault partially my fault. Outstanding service from Service Department from booking the appointment to collection. Phone call the previous evening checking the appointment was still convenient and on schedule from Hunters side. Sukh on reception already knew about the problem from the technician and Phil who had taken a look at it when I was passing a couple of weeks previously. Loan car, all cleaned ready and waiting for me after being served coffee and muffin by the ever helpful reception/hospitality staff. Confirmation the following day, all sorted and Sukh arranged for himself and the technician to explain and demonstrate the solution. Not like some dealers giving you a number box to plonk on top of the car and no explanation of work on completion. My car had been valeted and it brought back memories of that first drive home. Overall, delighted in every respect, even the combined mpg figures are achievable and I have exceeded them at times. The Winter Hibernot event also demonstrated Hunters commitment to extending ownership for customers. Everyone just works as a team. A dealership for JLR to be proud of.

L. P.

Excellent service. Richard went out of his way to ensure we were looked after during our visit. When we collected our new car my husband and I felt that our custom was valued. Thank you.

K. M.

I really have to say how impressed I was with my overall experience of purchasing my new car from Inchcape. From my very first enquiry until the day of handover the staff were all fantastic. I have to mention Andy Porter who was a real pleasure to deal with and clearly understands and demonstrates quality customer relations. The personalised video of the car my wife and I was looking at was a cracking touch, especially as we had to travel a fair distance. I wouldn't hesitate recommending Inchcape to anyone thinking of buying a Landrover. Thanks guys👍👍

R. T.

Professional "as I would expect" service. We bought our Freelander 2 from Hunters in March of this year and the purchase all went smoothly. However, when it came to the first service for our car - I have driven 12000 miles since then - I was a little put off by the three negative reviews on google and wondered whether things had gone down hill since then. Nevertheless, I thought I would give them the benefit of the doubt. I booked the car in for a service this past Monday morning and was given a service date of today (Thursday). I dropped off the car - five spare spaces I counted - and was met at reception by the same service that is normal at breakfast in hotels - by a person standing inside the door with the list of expected clients and the fluorescent pen to mark them off as they arrive. The coffee and tv area with free newspapers we are used to and that was fine. Somewhere to hang my coat and umbrella would be good because it was raining later in the afternoon when I came to collect the car. I was kept waiting for only a few minutes by Steve Pratley. Steve listened to what I thought needed doing and amended the job sheet that had been developed based on my phone call on the Monday, which included work outside of the standard service. Steve indicated a finish time of five o'clock but I pressed for four o'clock. He amended the work sheet to 16:00 hours. After the customary phone calls that go back and forth to discuss minor points of work which were relevant to my MOT, I received a text message at 15:52 to say that my (washed and hoovered) car was ready for collection. Do I have any complaints about the service I received today? None at all. My only complaint is that the Hunters Landrover business cards are so hard to read.

J. J.

We bought a car from Southampton Land Rover recently and the service was excellent. They were good at keeping in contact and the car was present in excellent condition with a full tank of fuel when we collected it.

N. G.

Highly professional and a very friendly dealership.

m. s.

i contacted Hunters as I had purchased n old Freelander 2 which needed a new electronic key and some other parts. The Parts department set things up fr me to be dealt with the following day. although it was busy, they were able to supply and programme a new key for me as I waited. Friendly, professional service and it's great to be a Land Rover customer again

D. W.

Welcome the new premises coming on line soon. Parking is not always easy and can be frustrating in this location. Visit to resolve key issue is now sorted. Husband enjoyed the video information, great for understanding the process undertaken. The friendly welcome and helpful team made collection enjoyable 'Thank you All'

K. S.

I arranged an interim service for my D4. The home pick up and collection service was much appreciated. As part of the vehicle service you did a check over the vehicle and reported thereon. Apart from some minor oil leaks from certain (intake) seals and (sump) gaskets you red flagged an advisory that the n/s rear tyre was at 2mm. The other 3 road tyres were all at 4.5-5mm. The spare was at 5mm. You did not offer to swap the spare over for the worn tyre loosing the 5th star and gaining the marginal 4th star. I swapped the tyres over myself at home on the drive. When I checked the pressure of the spare it was 22 PSI so clearly you did not check the tyre pressure and inflate it accordingly. When you collected the car I had previously cleaned the exterior. You also washed the car at Inchcape however you did not dry it properly so there were wash marks/smears. So there are a number of things you can do to improve the customer experience and achieve the highest rating.

J. B.

Firstly I would like to thank Kam and Richard for being so helpful when I was purchasing my 3rd car from this garage. Everyone is so friendly and helpful, and you really do feel special and nothing is a problem for them. They both did go above and beyond to sort out finding me the car of my dreams as there was a hiccup but was sorted out very quickly. Thank you once again! Definitely recommend this garage my family and friends. Great coffee and muffins too!

P. H.

It was ok, as the car was late coming thought I would have got a gift for being late like an Umbrella, or something, have not been told about the after service yet ? Also will I get the Landrover day out at some point ?, although the car is very special, I didn't get made to feel special....

J. N.

Recently brought Range Rover in for repair and found the team professional, helpful and courteous and especially Gabrielle and we were impressed at the service level and the guidelines introduced with the current circumstance of COVID-19, and the measures to adhere to.

S. S.

Changing your vehicle can be a pain at the best of times, however after a recent visit to Hunters Southampton my perception of car sales has somewhat changed. My partner and I were treated with the utmost curtesy professionalism and help. The dealership did absolutely everything for us. A big thank you to Eva , Kam and Paula.

C. J.

Eva is fabulous, from initial meeting to the hand over and even when trying to bargain with her on the screen price - the experience was great. I found Kam very helpful and pleasant too. I was grateful to have been transferred to Eva as the original salespeople I had dealt prior to this purchase weren't as gleeful!

M. A.

I have just bought by second Range Rover from Hunters Southampton. Although this is not my nearest dealership, I choose to drive past another and go to Hunters because their customer service is second to none. They have made the buying experience extremely pleasurable and have gone out of their way to assist in finding me the best deals. They carry excellent stock and are flexible on purchase options. If you go there, ask for Kam Rana, Shaun Heaton or Eva Piotrowska who I have personally dealt with and who have been excellent. I will certainly be going back again at renewal time.

D. H.

I have just changed my previous car for a used Discovery Sport. Probably the best car buying experience I have had, primarily due to the integrity and professionalism of Jon, the sales guy. I would certainly recommend Hunters, based on my dealings with them.

R. D.

No issues with the service, maybe just covid limitations, but Hunters had the edge. No other choice locally for dealership land rover servicing, so will use again.

M. P.

They are ok, they provide good service and they gave me a brand new electric jag as a courtesy car to service my rangie

a. a.

Excellent service and attention from Gabrielle, my service advisor, and the other showroom staff. The new facilities at Wide lane are wonderful and, despite my car taking longer than originally anticipated, I was kept informed throughout.

N. W.

Nice helpful staff, and knowledgeable - shame about current stock levels. Hasn't put me off looking for the right car , just makes it harder 😊

D. S.

Fantastic purchasing experience. The team here know what they are doing. No hard sell, very helpful and very consultative. After sales support is excellent also, would recommend this dealership to anyone (and regularly have).

W. L.

The help, advice and support that I got from Nick Green from the very start when deciding which Model Range Rover Sport to go for was invaluable! I had my Mercedes GLE AMG for just over four years, so the move over to LR was a big step...So far, the SVR surpasses all my expectations!!

P. G.

All pretty good. My issue was not fully resolved when i picked up my car. However, someone quickly took another look and resolved the issue.

D. M.

I spoke to the parts department regarding a towing electrics kit for a RR Sport, very nice bunch of people and very helpful on the phone

N. D.

Fabulous showroom, wonderful staff and great coffee! Tom Dowty was an absolute pleasure to work with, professional, personable and made the whole experience stress free and enjoyable. Thanks to all at Inchcape Southampton.

C. D.

Had my Range rover sport serviced this week, the dealership is amazing. I delt with Louisa Eaton who was fanatic and kept me updated. Thank you for a great service. I will be back.

N. C.

Alan was incredibly helpful with this booking as always. They collected and delivered our vehicle back efficiently and kept us informed of developments throughout the process

a. t.

The staff were very welcoming and our sales person Martha was very good who gave us the best of advise without any pressure to buy. We did buy and are very pleased with our Evoque

C. F.

my car was servised last week it was noted that the cam belt is due for change i asked if that was right as i thought my vouge was chain driven. iwas told someone would cal me back so far had no reply. colin fitzpatrick.

R. S.

Fantastic new facility and very professional & friendly team. Very happy with the overall experience and service.

J. J.

We bought a car from Southampton Land Rover recently and the service was excellent. They were good at keeping in contact and the car was present in excellent condition with a full tank of fuel when we collected it.

R. A.

Polite and welcoming staff. Have a good choice of approved used and new land rovers.

D. Y.

Helpful staff and impressive showrooms. Impressed with the theatre they give you when they hand over a new car

B. R.

Adrian Hart was a super star sales person - he helped us become proud new owners of a Landrover. Nothing was too much trouble for him - car demo, hot drinks and lots of patience. We had appalling service from another car garage so this was a complete contrasting experience. Cant wait to pick car up this week!

t. l.

My visit was for 2 tyres to be fitted, due to Covid, it had been cancelled a few times, but as LR had kept me up-todate throughout the crisis I felt I wanted to wait for them to open and not go elsewhere. …

c. c.

Nice place kindly people

D. N.

Outstanding service from the movement I drove in to leaving. Although we did not buy a car, when we do, we most certainly will return. Well done to Cam and his team.

i. K.

I collected my new Evoque last week from Hunters. From placing the order to collecting the vehicle everything went like clockwork. The salesman Richard, helped me through all the options available with no pressure at any time. The vehicle was everything I expected and more, even down to the bouquet of flowers for my wife. This is the third vehicle I have purchased from Richard and it won't be the last, well done to all at Hunters.

H. L.

I have been searching for a new car, Met lots of salesmen. Went here dealt with Stuart he was excellent. Would highly recommend the service provided. Love my new car.

D. A.

Excellent and quick service from staff. I am from the Isle of wight. They did the job within 30 minutes so I could travel on to my destination further up country.

N. t. N.

Wonderful service, just how it should be ✔done

p. b.

Nick was amazing at talking us through the various options and being very pragmatic about what was most valuable. He gave us quality time to test drive and make the purchasing decisions.

K. M.

Sales Adviser Dan Perkis was very helpful, knowledgeable and efficient when helping us purchase our Land Rover. We're very happy with our dealings with Hunters Southampton.

M. L.

All good, slightly confusing with Covid in/out procedure but that's minor feedback. A new world for us all. Very pleased with work on the car - thank you.

T. B.

It was lovely visiting the new showroom of Land Rover in Southampton. The showroom looks very appealing and the staff are also very friendly.

S. C.

Very pleasant staff. Only there to get some accessories but very helpful.

J. B.

Service was good- the design area is great, the ordering process was easy and we kept suitably informed about the progress of our new Discovery.

E. B.

Daniel was a fantastic salesman all the way through, helped me spec the car perfectly & went through everything when the car arrived so I knew exactly how it all worked

M. H.

I went to Inchcape for a service they gave me a video call and showed me around the car, and informed me of a slight problem which was corrected on completion of works. Very informative ten out of ten for service.

G. B.

Very pleasant experience visiting the new site of Inchcape. Keeping you updated of what's going on with your vehicle whilst waiting in lounge area.

K. A.

The employees of Inchcape Land Rover are brilliant. To the receptionists who greet you as you enter to the sales team such as Peter and Nick.

P. G.

Richard knight and Stewart Mason were Fantastic from the day we walked into the showroom to driving our discovery away.

T. J.

Outstanding service, attention to detail and the car is now good as new - I couldn’t be happier and Louisa is truly exceptional!

M. L.

Very professional, Simon was very helpful and talked me through the whole process. I felt like he had an honest approach and I would recommend the company to anyone

J. A.

Staff are very friendly and helpful very happy to deal with them highly recommended.

B. P.

As with all my previous visits, all staff are courteous and helpful. The engineers reports are useful and informative. Overall a very good experience.

B. B.

This time, very satisfied. 100% improvement over my previous visits here. Louisa was very helpful and even recovered my lost sunglasses for me. Thank you.

T.

Never going to be cheap so don't expect it. However, staff lovely, service fantastic. Loved the video of the car health check.

C. P.

Martha the representative who worked with me on the sale and was always professional & helpful in all dealings. A big thank you to her.

T. F.

Excellent customer service as always from Hunters Land Rover Southampton! Always very welcoming & kept informed at all times... Keep up the good work.

R. Y.

Tom in sales was an absolute gentleman and made our visit an enjoyable experience and well worth the trip all the way from the north of Scotland.

D. B.

Excellent service as I have become accustomed to. Car returned sparkling. Staff polite and efficient.

n. d.

Alice was friendly, knowledgeable & helpful without being too pushy-the perfect combination.

P.

Staff are very friendly and helpful. They give you tea and coffee and don't try to rip you off.

J. M.

Very happy with the service I received when booking the car in for an MOT

M. H.

It was a quick pit stop to fill up my Ad blue... I barely had time to finish my coffee and cookie before my car was ready :)

D. Y.

Helpful staff and impressive showrooms. Impressed with the theatre they give you when they hand over a new car

L. H.

Friendly, efficient and the best land rover service garage in our area

L. S.

good service, but very annoying that they do not trust regular customers to pay on receipt of invoice and hold the vehicle until payment is made, which is inconvenient.

D. T.

ALways a big decision but made very easy with support advice and help (c/o James H!)

m. l. m.

Great place and experience, collected car and dropped back clean, thankyou Hendy

K. W.

Excellent service. Prompt attention. Covid precautions in place . Good price

M. A.

Friendly and helpful staff in Gaby and Martin (who dropped us to our desired destination whilst we had no car)

R. D.

It has been developed into a very modern car showroom and service facility with excellent and knowledgeable staff

R. A.

Polite and welcoming staff. Have a good choice of approved used and new land rovers.

R. T.

Great and very helpfull staff , fantastic service

P. J.

Brilliant Service and the best thing was that the "salesman" wasn't selling to me which is perfect for my needs.

D. S.

VERY GOOD, EXCELLENT SERVICE, TO THE MAN WITH GLASSES, AND LOUISA.DAVID STOCKTON-CHALK

L. W.

From booking to collection first class service from all staff, many thanks Lee

T. D.

Thank you Kate Edwards for your fantastic customer service whilst my car was in the dealership. Top job!! :)

Т. Ф.

First Class, Well organised and professional. I felt like a customer.

M.

Car collected on time and was well informed by knowledgeable staff about the progress of my car’s progress

S. H.

Peter was really excellent throughout the process of buying our new Velar and the handover process .

R. S.

Fantastic new facility and very professional & friendly team. Very happy with the overall experience and service.

C. D.

Jobs done, car is clean, very courteous people. Happy customer.

I. V. D.

Nice cars Land Rover 🙂🚙

H. R.

Thank you for a seamless sale and handover, made our trip from Pembrokeshire very worthwhile.

M. B.

Purchased Range from them Phillip dealt with all our queries very efficiently Excellent customer service

C. H.

My first visit went like clockwork. Very happy. See you again some time.

B. W.

Good service but frustrating to have problems with a brand new car

J. P.

The service was completed well, I did not get a call to collect vehicle, so I was late!

M. R. o. H. J. C.

Could not get what I needed for my car which is a land rover and couldn't tell where I could get the part

W. D.

It's nice not the best for parking but the cars a kept clean and the staff are nice

M. K.

Good sale's rep, delivered the vehicle ahead of schedule at a great distance!

E. F. U.

All my mobility issue have been handled here since 2004!

S. M.

Very helpful and friendly staff, also very easy to deal with. Would recommend to anyone.

D. R. H. t. k. c. o. t. r.

Very clean .very helpful staff

J. L. P.

An extremely good all-round experience. Would definitely recommend to others.

G. P.

Still waiting for a phone call as promised last Friday with carla

P. B.

First class service from Joe during a difficult time due to social distancing rules.

D. Y.

Great service, reasonable price and nice people

P. W.

Prompt, courteous and very efficient service. Would highly recommend.

N. B.

Very professional and friendly service. I was very impressed.

M. V.

Great showroom and sales process was very straightforward

R. S.

Nice selection of cars and wery friendly staff.

M. B.

Everything done quickly and efficiently. Friendly and helpful staff

S. C.

Polite and welcoming

M. B.

The service received was very efficient and customer focussed.

S. C.

Excellent service, if you are not sure of something always ask

D. D.

Great service from James, it couldn't of been better service.

D. D.

Good service and appreciated the video update of the work

l. f.

Wonderful service and customer experience

B. W.

Good as always

A. C.

Nothing was too much trouble and great communication

G. A.

Very helpful, eager to please, and efficient.

s. g.

A very good service as always Thank you

R. C.

Friendly staff and helpful

P. B.

Great facility - top class service

R. J.

Excellent service

P. W.

first class service from start to finish

C. H.

Great Service , very efficient.

C.

Good at what they do

P. M.

Helpful, informed and non-pushy staff

s. c.

What a place ! All round pleasant experience

T. B.

Charles and Jordan were perfect

C. A.

Very pleasant, all as expected.

W. C.

James Hitchiner really looked after me well thank you

J. Y.

All good

Z. H.

Excellent service by excellent people

c. c.

Nice place kindly people

G. A.

All good

S. G.

No issues

C. A.

Excellent service from a great team

S. F.

Could not fault a thing

M. M.

Wayne was excellent to deal with

B. B.

Great service

R. P.

Very friendly and helpful

S. J.

Great service thanks

P. R.

Cannot fault excellent throughout

D. M.

Good personal service

L. B.

Very vrry helpful

K. W.

Very good service

K. S.

Excellent service.

M. M.

Great service

A. T.

Fantastic service

T. B.

Great service

R. M.

To purchase a car

D. N.

Great cars

W. H.

Excellent service

M. B.

Friendly staff

A. W.

Disappointing

J. H.

Absolutely amazing team, especially Jack and Kevin. Thank you for all your help and I’m so happy with my new car.

A. P.

(Translated) Reliable company (Original) Solidna firma

P. B.

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