Reviews of Hendy Nissan Southampton. (Car Dealer) in Southampton (Hampshire).

Hendy Nissan Southampton

298 Reviews

161 Comments

Car dealer

Nissan dealer

The Causeway, Southampton SO15 0NP, United Kingdom

Description

Information of Hendy Nissan Southampton, Car dealer in Southampton (Hampshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Hendy Nissan Southampton

Popular times

Sunday

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Reviews of Hendy Nissan Southampton

N.

Kai in the parts department provided an over & above excellent service on an error that I personally made , I'am extremely grateful for his calm & assured manner on sorting it all out, that got the work completed on the car well ahead of it's original schedule. Simply brilliant. Thanks again

S. J.

Popped in this morning to have some mudflaps add to the car couldn't fault the service first time I have been here since buying the car 🚗

D. G. S.

Amazing and excellent service by the team at West Way Southampton! The sales executive Nad was very friendly and professional. Very well equipped with knowledge on the brand and processes to put our minds at rest. From start to finish nothing was to much to make us feel valued and welcome. The dealer principle Terry was very welcoming, professional and courteous. Such a pleasure. Again making us both feel that we were comfortable and well informed with our deal on the new car. Very refreshing to have this experience in this day and age. We now trust and feel loyal to the the dealership and the brand. Love the new car and thank you. 😊

G. A. S.

Sales Team were great. But, getting the registration and insurance sorted out was a nightmare, as the vehicle could only be registered when we arrived to collect and insurance organised before we could take home. The systems were slow and the insurer's could not find the correct spec. Thank goodness for the Sales Team.

R. H.

Great place to buy a car. Terry was brilliant, I live on the Isle of Wight so everything was done online with his guidance and the handover was on time and trouble free enabling me to catch the ferry home on time.

J. M.

After my alloy wheel was damaged by a pot hole while visiting family in the South just before Christmas, Westway managed to get a new wheel ordered and fitted in time for me to get home for Christmas. Faultless service, they prioritised my car so I could get home to Manchester in time and even cleaned the car as well!

D. K.

Looking for my 4th motorbility car. The quasqui could be the one. Lovely friendly staff. Never used Nissan before but will do again.

B. M.

Zak and the sales team at Westway have been completely brilliant in the process of purchasing a new Leaf. It has taken an age to come through and even though that was hard, the team at Westway kept me informed and empowered throughout. The pick up and trade in process was so well orchestrated. THANK YOU. The team even took a good length of time to teach me about my new EV. They were very patient and professional. There's a lot to learn with an EV. I commend them to you.

D. S. W.

My experience at West Way Nissan Southampton has been positive as far as the staff were concerned. However, the vehicle I purchased went wrong at the end of its first journey. I don't believe this is the fault of any of the staff - just one of those things. The car has now been with them for 9 days and counting. I have been told it could be a week or two more, because it has needed to be sent to the specialist EV depot in Swindon. Despite this, I have been supplied a very nice loan car at no cost, so my inconvenience has been kept to an absolute minimum.

M. M.

Fantastic service! I was welcomed nicely by Nadim and was even made a coffee. The service was fast and answered any requests I had. I got a new car within hours and was even made a special video of it to show off to my family. The car runs great and is in mint condition. Great dealership, 5*, definitely recommend.

V. M.

I was happy with the service at West Way Nissan Southampton because the sales people Joshua and his manager Stuart were kind and more professional in all aspects and I thoroughly happy with their customer service. I will definitely recommend Nissan Vehicle to my friends. Please keep the momentum going!!! Overall, I'm very happy for the value of the money and service.

J. W.

Recently purchased a car remotely through West Way Southampton. Everything was done online and via email and was very convenient. Kennedy in sales was easy to work with, not pushy at all! The process was very smooth! I had a few cosmetic issues with the car when it came but credit to the dealership and to Kennedy in sales, she sorted everything and came back to me quickly with a solution. Credit to Kennedy and the business, they did everything they could to keep me happy and give me a deal on the vehicle I was happy with. Would give 5 stars if the vehicle wasn't a little more bruised than I anticipated prior to them repairing it!

J. W.

Really good first experience of a service with West Way Nissan. I was able to check my car on the day before, doing relevant paperwork online, I was kept up to date during the day and was able to authorise a small additional payment for work needed on my phone. Pick up was organised to my timetable and the car was returned to me having been washed. The drive was much better after the service. Thanks Nissan West End. Great job. I'll be back!

L. G.

My wife and I were dealt with by your salesman Nad. He is a very knowledgeable man about Nissan cars and we felt very comfortable with the way he dealt with us. A very good salesman. This is the first time that we have owned a Nissan car and will not hesitate to buy another from you.

M. B.

Exceptional customer service received from Kai in the service department. I would highly recommend this dealership.

M. A.

We bought our first Nissan Qashqai from Westway Southampton. We were buying remotely and although there were some delays due getting a part to resolve a recall they were patient and kept me updated. Big thanks to Josh for helping us along the way and being very helpful on the day we collected the car.

J. W.

Right from the very beginning of seeing the car I required all was very easy to accomplish everything. Kennedy in the sales office was so helpful no matter what was asked of her. The car was delivered to my home and it certainly did not disappoint. Even though not able to do a test drive this was no problem as having Nissan cars in the past it did not disappoint. The service received was great 😊.

J. W.

Brand new Nissan Hybrid Qashqai, recently got from West Way Nissan. Excellent service throughout my experience, now on our 5th one. Many thanks to all the people we have had dealings with throughout, special thanks to Josh who went out of his way to assist us, especially with our limited tech no how. Again many thanks,

H.

Received great service from the guys at Nissan. They also sent me a video on advisories. Cleaned my car for me which I wasn't expecting. Highly recommended and very friendly.

P. A.

The service provided by West Way Nissan Southampton was excellent. The salesman Josh Chidgey arranged for a test drive of the type of car we were looking for which was all ready and waiting for us when we arrived. He explained in detail all the options open to us and following lengthy discussions identified cars within the group which met our requirements. Within the week the car we had chosen was delivered to the branch, fully valeted and was ready and waiting when we arrived. We are extremely satisfied with all aspects of our experience and delighted with the car which was also very competitively priced. I have no hesitation in recommending West Way Nissan Southampton to anyone wishing to purchase a new or used car.

J. B.

Brilliant customer service, very slick with the work carried out and within the time frame given and the car was washed and hoovered out, very impressed, thanks to all staff involved

t. l.

Great showroom and service department. Very helpfull staff and a great service

E. O.

3RD NISSAN very comfortable, holds road well, and my blue silver colour beautiful. Sales team answered all my questions, and very polite, first class service, thanks.

M. O.

Went for an interview with a third party resource that West Way Nissan uses. The showroom was well layed out, very Covid aware. The Staff that were helpful, polite & pleasant. A large number of car are available across the Nissan range. Oh as for the the outsourced job vacancy. I didn't expect it due to the traveling distance... This is no reflection on the dealership.

N. T.

Contacted Westway as had to source a locking wheel nut key. From initial telephone call to site visit I received professional service. Guy from parts was great. Sourced the correct key in no time, ordered it and called to advise was available to collect within 24 hours of my initial visit. He was polite and answered all my questions. While waiting in my car another member of staff checked I was ok and being looked after. All in all it was a simple process with no dramas. Thanks for making it a stress free transaction

m. u.

They have best sales executive in the UK he’s name is Bolu. Thank you so much for everything I have great nissan qashqai because of him.

I. G.

Excellent company. 1s class from initial contact with Ryan till receiving the car.

L. K.

Buying a car during lockdown was worrying, but Nissan made it easy. The video they sent of the car was the best I had received, and they were prompt to answer any questions and queries. Great service.

P. L.

I purchased my car on the 27th January 2021 On mobility, myself and my partner were very pleased With the excellent service we received from start to finish, especially the professionalism of salesman JOHN HUSSEY, what a lovely person, he couldn't do more than enough for us, I would recommend west way nissan Southampton to anyone excellent service by all . Thankyou Peter Lumby.

C. H.

Absolutely 10 star performance by Zak. He solved all our initial problems with ease. Entirely recommend him and Westway. Will use again

M. C.

Westway Southampton has exceeded my expectations in every way. They were swift in responding to my questions regarding the Nissan Leaf. They also allowed me to spend time with the car to ensure it would work for my life, and meet my requirements. When the car was ready the team let me park my hire car at the dealership until Enterprise could collect it back (48 hours). There was one small issue in that my car had a small scratch on the boot, and this has been sorted quickly to my satisfaction with no fuss at all. I could name individuals like Zak, Paul and Craig but to be completely honest the whole team in Southampton made my leap into electric car ownership a totally stress free experience.

J. M.

Brilliant experience, Kennedy was so helpful and knowledgeable throughout the whole process and I didn’t feel under pressure to make decisions unlike other car dealers I have dealt with. I am so pleased with my car and will be recommending West Way Nissan to anyone looking to buy a new car.

G. C.

I have recently (2 weeks ago) been in to have some work done on my car. It wasn't until i had a near miss this evening I went to check my Dash Cam footage and find that its disconnected - this happens every time I take it into your garage. If your engineers are that camera shy or what’s more concerning are, they doing something they shouldn’t and feel the need to disconnect customers cameras. And while on that point If they don’t feel comfortable connecting it again after should they do wrong at least tell the service reception staff what you have done. Better Still put this on the handover check sheet “Your dashcam may have been disconnected as part of your service” and make the customer aware before there is incident that relies on Dash Cam Footage

J. H.

Had a few issues with my car and Nissan Southampton team really went out of their way to help me. Really helpful, understanding and in the end have earned my respect and loyalty. I would highly recommend this dealer, and I will be buying from them in the future.

H. P.

Me and my family have always got our cars from here! Great customer service and a friendly approach. Non pressurising staff and a realistic time frames given in relation to picking up your new car and servicing too

p. e.

Very helpful staff went over and above to get us back on the road when we broke down during the bad weather. A big thank you to you all especially in reception.

r. j.

Great customer service for John and the team . He was pleasant and not pushy . He arranged a great deal for us and when it was sealed Bob called to help us set the new service plan up . I would highly recommend West Way Nissan .

D. M.

Excellent service from Terry, Zak and all of the team. Easy parking, very friendly and professional. Highly recommended!

W. L.

I'd suggest West Way Nissan Southampton to a friend. However saleman made too many mistakes. I had no tyre repair kit, one kicking plate was missing. Saleman during handover told me to contact service department... Also during handover I spotted crack on the windscreen which wasn't when I test drove the car. Saleman asked me if I'm happy to replace it via my insurance... I refused. Very bad communication with the saleman after handover.

J. H.

Great place to get electric cars from the staff are friendly and knowledgeable. Martin in commercial vehicles could not be more helpful. If you are looking to make the change then pop in and borrow a car for a weekend. Nissan is the biggest seller if electric vehicles and this is a great place to get them from.

M. P.

Disliked is strong. Its a small dealership stuck on the rim of a major roundabout off the M275. If you miss the exit into their forecourt youve a long detour. That aside, i waited almost 2hrs to have a key programmed. Having spoke to several service people, by email and phone, non seemed to have a accurate understanding of the job it was booked in for. I normally have the nissan serviced elsewhere, nothing i saw at Westway is likely to change my plans.

T. &. F.

Thanks for the great service in purchasing my E Class. Bradley was always available to answer my questions and help out, so thanks for making it a pleasant experience. Many thanks and keep safe. James Fulton

J. S.

Big thank you to Josh and Jon for a hassle free purchase of my Qashqai. Excellent service and very helpful. I wouldn't hesitate to recommend West Way, Southampton.

O. S.

In short... Excellent! Jo (from the parts department) was an absolute delight to deal with. Knowledgeable, competent, extremely professional and very helpful. Part identified, ordered and delivered in no time. Overall, it was a pleasure. For the best results visit the place (could be a bit tricky to get things done over the phone, hence 🌟 deducted). Still, in terms of the service (and possibly tyre prices if you are gearing up for the winter) country miles ahead of many, many known competitors.

L. C.

Past experiences with Westway (approx 12 months ago): You just want a quick price or have a couple of questions about a deal and before you know it the sales person pretends to be your best friend whilst offering you a deal which is borderline disgraceful until it's time to scuttle off to a faceless manager with a better deal which is still rubbish yet they can't see what the problem is. 2 hours plus of your life you will never get back, kids kicking off, wife bored and just wants a car, a particular car in a particular color. Present experience with Westway (last month): So it turns out, Westway have had a shake up of staff and service and what a great shake up it has been. Current car finance was up and thought I would give it one last chance to see what they could do and I dealt with Craig Pullinger. Absolute top bloke, firstly for getting the brunt of my frustrations, apologising (although he didn't need to) and dealing with me as a person, not a target. I gave him what I felt was a straight forward ask: I'd like this car in this color, I'd like your best price and I only want one price. The first price you give I will look at, if it's good enough we have a deal, if it's not, I walk away and go somewhere else. Craig was a legend on how he dealt with it, he understood what I wanted, sat down, worked some magic and said this is the best he could offer and if I want it he can get the car on xx date, if I don't, no worries, there is nothing more he can do. All wrapped up in 20 minutes. Subsequent communications around car delivery dates and extras were all dealt with effortlessly, quick call or email from either Craig or Kennedy. I had to pop back in a couple of times as he also arranged and booked an MOT for me directly to save me the effort. I then met Kennedy who was also awesome, really friendly, helpful and just like Craig, was happy to help with no hidden agenda of trying to get more money. The car arrived when they said it would and Kennedy even offered to stay a bit later for me to pick it up as I was working, it's the small things like that which make you realise they are genuine nice people. Each time I did pop in for one thing or another, Craig or Kennedy or both would pop over for a friendly chat. On the day of collection, they were both there and I was also introduced to the manager (Terry I think?). He wanted to get some feedback to how the experience had been and I obviously gave credit where it was due. He was also a nice guy and said that his door is always open if ever I was unhappy about something and it wasn't getting resolved. Top marks for this team ! Will definitely be back ! Thanks to Craig and Kennedy for a painless experience with the added benefit of dealing with great genuine people.

B. M.

From the point of deciding to look at a new car, through the test drive and exploring options, the sales and financing all the way to collecting the car, WestWay were brilliant. I am looking forward to after sales and servicing after this great experience.

B. D.

Service and MOT on my 11 year old Nissan Micra today at Southampton. Cannot fault from start to finish and thanks to Bob for making the experience so much better than my previous 2 experiences at another Nissan Westway dealership. I will definitely be back and can highly recommend!

P. N.

I have had 2 recent dealings with both the Service and Parts Departments at Westway Nissan Southampton. Firstly I had a warranty issue with my recently purchased X-Trail (17 plate) and Alan Rawe in the service Department could not have been more helpful. I was kept fully informed of the cars progress throughout and I could not have been more pleased with the level of service I received from him and the two technicians involved. Secondly, I dealt with Jo Lassetter in the Parts Department who really 'went the extra mile' to get me a mislaid set of fitting instructions for some accessory side steps that had been removed by the previous owner. The fitting kit was complex and Jo managed to get a set of instructions from Nissan UK and emailed them over to me on a PDF file. All in all a great experience and I won't hesitate to use either the Parts or Service Departments in the future. Sincere thanks to both Alan and Jo..... great ambassadors for their Company

M. P.

My Closest Nissan Dealer. Always laugh and joke with staff. Very fast and efficient. My only complaint is Nissan need Their Computer System Updated . Not able to access my car details from other sites in the UK if I service away from home.

R. B.

New Car, and I never even left my Desk .......... Bradley made the whole thing easy & simple - Picked the Car - picked the spec - he sorted everything and it was delivered to my door.

S. D.

I visited West Way Nissan to have a fault fixed on my Cabstar and an Mot. The staff were friendly and helpful and kept me well informed through the process. There is a comfy waiting area with free WiFi, Tv and a free hot drink machine so the time went quickly.

A. G.

Friendly staff and attentive. Happy to help get our Nissan Leaf charged. The charger here charges at 40kwh do good choice for rapid charging just of the motorway M3/M27.

J. D.

Pleasure to buy from, from the minute we walked in we were greeted with happy salesman and Craig the manager came and said hello as well which was a nice touch. Really happy with our purchase and glad the new team at WestWay Southampton has the customer first. A********

D. S.

Good, but about to change hands and move shortly!

A. W.

Great service very very helpful staff, was a really good experience from choosing the right car (another Qashqai) to driving it away Very happy customer Thank you

c. c.

Had an amazing experience purchasing my first mobility car. Kennedy was so nice and extremely helpful. Definitely recommend Nissan in Redbridge.

C. P.

Fast service/MOT. Fantastic communicant throughout. Great experience all round. Will definitely be coming back again.

K. W.

Sales man was very polite and helpful

P. H.

Just a short note to thank Bart at West Way, Nissan for his customer service. Although we didn’t end up buying from the dealership, I would strongly encourage those thinking of doing so, to ask for Bart, you probably won’t finder a nicer sales executive...all I can say really....

J. M.

I’m a very busy carpenter who was looking out for a van when I say busy I needed the van there and then, finance and paperwork takes time. Karol sorted me out with a courtesy van for the day, these guys went above and beyond for me the Manager was working with Karol and also got involved in working he’s magic, I will be picking up my van tommorrow morning and I can-not wait, what a fantastic job to the guys. Lots of mixed emotions on the reviews, mine was good! No hard sale and very relaxed with a lovely cuppa! Hopefully the after sales and warranties run as smooth. Great job guys! Jermaine Miglietti Perfectfits

k. H.

My husband has just bought a new car from West Way Southampton. Brilliant service ,very professional,stress free process

E. F.

Great experience with Kennedy from the sales team! She made my options totally clear and helped me to get a great deal on a new car! Would recommend!!

P.

Great to see Nissan back open again! Really well thought out sanitising procedures, customer waiting areas and socially distanced talks with staff. Well done guys and girls!

G. B.

We test drove the leaf this morning and can't wait for the new model in February . I might add peter and his sales team were vertical friendly and knowledgeable. Can't wait to wave goodbye to opec cartel..😃

R. S. W.

Went there to top up my nissan leaf on there fast charger. But somebody had got there first and pushed the emergency botton by misstake so in stead of it only taking about 15 minutes we were there for almost 3 hours. and in all that time we were treated to copious amonts of coffee and apologies while they went out of there way to get me on the road back to Oxford. Good work lads. Take control of the fast charger next time though .

A. C.

Mike was very helpful when we bought our leaf last year saved us a bunch and it's fun to drive! Cheaper to own and run than a 10 year old petrol car.

S. W.

Sympathetic customer care from Darren, in Service Reception. My Juke has just been diagnosed with CVT failure, at 18,000 miles and just 3 months outside the warranty period. We're hoping for a goodwill gesture from Nissan GB!

K. H.

Second new car with West Way. As always customer service excellent!

D.

It's a Nissan dealership so expect the usual. Staff are nice, sales staff are friendly and not pushy, but not all of them know 100% of their stuff so use some interesting sale tactics hence 4 stars and not 5.

J. L.

People working here are amazingly kind and go above and beyond to help, I can not thank them enough for the help they offered us. Highly recommended!

L. P.

Great customer service, I took my Nissan Quashqai back for a service. I arrived early to pick my car up, it wasn't an issue was treated lovely and got to drink some nice coffee.

R. H.

Good range of cars, but found the staff unhelpful and difficult to engage. It was near the end of the day on a Sunday, so I can kind of understand, but we’d driven there especially and you’re either open or you’re not...

N. R.

Very friendly, efficient servicing and competitive pricing.

M. C.

Great Vehicles but Services/Repairs are not likely to bend over to help their customers. Quote for repairs was up to 175% more than quotes from other commercial garages.

B. E.

Great customer service had my Nissan almera repaired after faulty air bag light came on they booked me in quick kept me up to date and even cleaned the car.

J. S.

Absolutely recommend Nissan Jon is amazing and goes above and behind expectations Kept me updated throughout the process 10/10 all round service

P. “. B.

Went here to collect my motability car. Great service, they were kind enough to pick us up from the RedJet Dock too! Thank you. 😁

J. P.

I would give westway Nissan 200% they are all very helpful Jake handled everything with ease I would recommend them to anyone excellent service

T. B.

Very happy with the part exchange deal, the service and the car

K. B.

We received great service from our salesman, Jon, who was very efficient and made the whole experience stress free!

M. B.

Great experience and excellent service, they are an amazing team

R. E.

Brilliant price for service and mot plus 2 tyres. Weldone to Tom and the team at westway. So pleased thank you

I. J.

Great service and people there. Very knowledgeable on electric vehicles as I upgraded my Leaf. Would buy from there again.

M.

Friendly staff and great showroom. "24 hour test drive" sign for the nissan leaf was a little bit misleading though.

P. S.

Took our Leaf for a service. They were very helpful and efficient and there was a comfortable place to sit and work with WiFi while I waited.

D. H.

Very courteous & friendly staff. Went out of the way to make sure we were happy with our purchase.

C. M.

Fantastic experience. Staff friendly. Had service and MOT for my car. Car washed which was an added bonus.

m. f.

Fabulously stocked small store, very popular with a regular throughput of customers.

D. C.

Fantastic customer service. Incredibly helpful, the guy that we dealt with was Mr s philips and he was very informative answered all out questions and couldn't of been more helpful

M. N.

Very friendly staff, always willing to help in any way. The people at the service desk deserve a special mention.

J. K.

The staff are friendly and the sales staff are not too pushy. The changes for the Covid restrictions are well thought through.

L. W.

Good service, efficient. And my filthy car was beautifully valeted!

L. P.

Graet services from the starff clean & tyed garage starff no wot thay are talking about price that wos given to ove the phone wos the price I paid I will use them a gen

M. H.

Great happy and friendly customer service. Just needed a quick charge of my env200. Many thanks Mark

P. L.

Lovely people great service

C. W.

Very good sevice when buying a new car, Also when getting my car serviced.

K. C.

Very good customer service very helpful went the extra mile

J. M.

Very helpful, popped in to charge my Nussan Leaf EV before dribmving back to Bristol

j. v.

Always helpful and accommodating. First-class service department

R. D.

Keeping up good social distancing practices here. The staff were helpful and friendly too

S. D.

Delt with this company for 8yrs always had good service from them.

l. b.

Great service as usual. Highly recommend and have customer at heart

A. D.

Excellent customer service, work completed as agreed and good service prices

S. B.

Vlad was great in the purchase of my new Juke

M. F.

. Bought a car very poory arr Promises of phone calls an email an no contact

L. H.

Great team, very helpful

S. P.

Got MoT done, pity they failed it for the wrong reason

D. A.

Great customer service, friendly staff!

C. D.

Very friendly service

S. G.

Good dealership for Nissan. Friendly staff.

G. R.

Very thorough and helpful staff. Excellent customer care.

B. B.

Good service 👍 would recommend to others.

P. T.

Very good prices good for work done staff polite and helpfull

H. G.

Good selection of cars and vans

J. C.

Very helpful staff and great cars

D. C.

Excellent customer service, friendly from start to finish.

K. B.

Friendly, super helpful and great aftercare.

C. E.

Went there as well yesterday looking for a car very helpful

J. P.

An excellent experience, very pleasant and welcoming environment

P. E.

Very helpful parts and service staff.

B. H.

Very professional! Would defently recommend

N. S.

I do like the service. It is worth visiting.

P. J.

Recall airbag change. Efficient and quick. Thank you

T. H.

Serviced the car,

G. B.

Your well looked after at this garage

C. P.

Always get great friendly service here.

N. D.

Overall a good customer service.

C. L.

Paul Garland, after sales, is the man, problem sorted, and with a smile Thanks WW

H. T.

Great service . Paul was brillant

j. 2.

There was no gtr's to look at

E. C.

Good service and friendly personnel!

N. R.

Parts team are the best around.

P. t.

Really good staff friendly

M. B.

Excellent place to charge up

G. “.

Always been good for me.

a. R.

A very good customer service.

T. C.

Very helpful and great service.

L. M.

Very expert in there work and friedly

P. C.

Brilliant service thank you...

J. H.

As always,helpful and prompt

M. T.

Very helpful with my enquiry.

K. S.

Friendly and helpful staff

S. H.

Excellent customer service

S. M.

very helpful staff

D. P.

Excellent as always.

d. g.

Great customer service

M. M.

Nice people.

K. P.

Excellent as always.

I. J.

Good

D. B.

Friendly and helpful

M. W. (.

Good service

K. B.

Wow

S. L.

Very helpful.

s. b.

Very friendly

s. w.

Nice people

P. D.

The home of Nissans

S. M.

Good service

D. E.

Good service

b. m.

P. T.

A. S.

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