Reviews of Marshall Mercedes-Benz of Southampton (Cars). (Car Dealer) in Southampton (Hampshire).

Marshall Mercedes-Benz of Southampton (Cars)

568 Reviews

315 Comments

Car dealer

Mercedes-Benz dealer

Southampton Airport, George Curl Way, Southampton SO18 2RZ, United Kingdom

Description

Information of Marshall Mercedes-Benz of Southampton (Cars), Car dealer in Southampton (Hampshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Marshall Mercedes-Benz of Southampton (Cars)

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Reviews of Marshall Mercedes-Benz of Southampton (Cars)

J. R.

Great experience buying from Marshall Southampton, buying an expensive vehicle from a distance without viewing personally can be somewhat of a worry but the whole experience was made easy thanks to the great communication and service from Grace. Nothing was to much trouble and any queries were answered quickly. Finally met Grace in person when collecting my new Mercedes and her customer service was fantastic, and really surprised when i got a courtesy call 2 weeks after collection to make sure everything was ok and if i needed any help with anything. First class service thank you

C. P.

After a slight stumble initially I can not fault the customer service Darren and his after sales team at Marshalls provided to me. My issue was listened too and dealt with professionally and efficiently. My car was booked in for the remedial work required at a time convenient to me and when I arrived at the dealership the service I was given was to a high standard. The only negative I have is that by demonstrating great customer service it has encouraged me to buy a new motor sooner than I intended! Thanks Darren and your team

O. A.

We’ve just purchased a new vehicle from Mercedes Southampton, the customer service offered by Wade, Chris and Gemma has been impeccable. Wade was extremely helpful throughout the whole process. Chris was also very helpful showing and explaining all the features of the car to us. Great experience from start to finish, definitely recommend!

D. M.

First main dealer experience, would definitely recommend. Came down from Leeds to pick up the car, was exactly as described and dealing with Wade was a pleasure. A small issue subsequently arose with the car which wasn't covered by the warranty, Wade arranged to rectified at no cost to myself in my local area. Great service, excellent salesperson, happy customer.

B. P.

Incredible customer service delivered by Charley. I was a bit spectacle about purchasing a brand new car, however, Charley's knowledge and ability to showcase every option possible was very reassuring. Im now a chuffed owner of 22 plate which i couldn't be happier with. Even got some complimentary cupcakes! Top tier, highly recommend.

E. B.

Exceptional experience with Wade at Mercedes. He stood out a mile from other salesmen in competitor dealerships. Making my decision between brands was easy with Wade providing answers and solutions days sooner than others I was speaking to. From what was a stressful and rocky process with another brand at the start of the year, to picking up my beautiful new Mercedes within 3 weeks of first speaking to Wade. First class service, first class handover and an absolute gent. Couldn’t recommend him more and I am sure I will be back to him in a few years for my next Mercedes!

S. B.

Great experience purchasing a car from Mercedes Southampton. Grace was really helpful throughout the whole process and was always quick to respond to any queries. The handover on the day was an enjoyable experience, the cupcakes helped! Would highly recommend

J. C.

Good customer service is easy when things are going well. But I think a company comes into its own when things do not go so well. We’d had a couple of niggles, but the way this was handled by Gemma from the sales team was above and beyond our expectations. The service department is always helpful too. I would happily recommend them to anyone looking for a Mercedes.

R. B.

I have over the last fifty years purchased many cars and quite often found it very difficult dealing with some members of the motor trade. However dealing with Charley Dobson during the recent purchase of a C-Class Cabriolet was an absolute pleasure, she is a credit to Mercedes Benz.

M. W.

I’ve been with Mercedes Benz of Southampton for a number of years now and always had a good experience. However, after purchasing a new car from Holly at Mercedes Benz of Southampton I have to say the service was exceptional. Holly was great from start to finish. I was kept up to date pretty much week to week on the build process of the new car, right up to delivery at the showroom. She really is great at what she does and is a credit to Mercedes Benz of Southampton. If you’re looking for a new car, go and see Holly!

S. P.

I recently purchased a car from Josh, he was really helpful and ensured I achieved a fair sale and aftercare package. I also have to mention the lovely young lady on reception she went above and beyond to help me view the C class cabriolet car on a busy Saturday afternoon even though it was still in the workshop being prepared. I have been a customer at Marshalls for many years and will continue.

K. R.

Carried out a service, MOT and extended warranty repair on my C class air suspension. Took the time to ensure it was wholly successful after initial continued slow leakage and also replaced windscreen after existing chip extended in their custody. Great customer service, Dave in particular.

J. B.

My experience with Mercedes Southampton was excellent - my contact Wade Turnbull was especially good with excellent customer skills. He made it a very pleasant experience and made the process of part exchanging a car very easy. Wade is to be congratulated. He is an asset to the company

V. J.

I purchased a new beautiful Mercedes and wanted to thank Grace so much for the extremely smooth transaction nothing was to much trouble for her, and she explained everything I needed to know, I was always made to feel welcome, Thank you so much I love the car

S. S.

I was very happy with the service I received from Grace at Marshalls Mercedes Southampton recently. Deciding to choose an EQA fully electric car was a big leap to take. Together with Grace and Chris, he provided a brilliant video explaining the controls for me, I am enjoying driving the car very much. Grace has rung me a few time to see how I am getting on, which is very good.

s. G.

Just purchased a new vehicle from Marshall Group, Southampton. Whist i have been familiar with the level of service provided over the years from their service and repairs team which has been excellent.I must commend The sales team on my recent experience. Holly Guy was my point of contact throughout the whole process. She and her colleagues were superb from the enquiry to delivery process and journey. Well done and thank you

R. S.

Great experience with getting a new vehicle from here. The staff were very proffesional and it felt like there was a genuine interest in getting the right vehicle for my needs without any feeling of being pushed to make a snap decision. I would recommend them to anyone looking for new car.

R. P.

We were in a quandary as to what car to get in succession to a twelve year old R class that had done sterling service but had seen better days. There was no obvious successor that appealed to us. We effectively left the problem with Wade Turnbull at Marshall’s Southampton who went away, did research and proposed a car that precisely met our needs - A GLE Diesel Electric hybrid. Although the electric range is around 35 miles ( our experience against the quoted figures of 48 or so) it suits our everyday needs and has meant we still haven’t used much of the fuel put in the diesel tank at the end of March. We are happy with this and with both the pre and post sales support. We are satisfied customers - again.

S. K.

Superb customer service from the team at Marshall Mercedes. Car booked in a timely manner and issue resolved within a day. Loved the software upgrade and complementary car wash! Highly recommended team, thank you!!!

J. H.

Was looking to change cars, I thought it would be really complicated but the whole experience was made really easy for me and they helped me throughout the entire process. Couldn’t of asked anything else from the salesperson Holly and the manager Lee and even got a chance to chat to Chris about the set up of the app and service plan. Was always kept well updated by Holly which I really appreciated as not everyone does it. Fell in love with the car after the test drive and never got forced into anything. The whole experience was amazing and I couldn’t of asked for anything better. Would highly recommend going to Southampton Mercedes’ if you want to get yourself a new car.

B. F.

Simply superb service, well deserved 5 star review. I was buying a premium car remotely, they made the whole process smooth, dependable and the attention to detail from Wade Turnbull the Marshall sales exec was exceptional in every aspect

C. S.

Stunning attention to detail and impeccable customer service from the minute I enquired about the car I finally purchased. Howard Russell was a star and kept me updated all the way through to the handover. Highly recommended.

P. O.

A pleasurable experience buying a beautiful car at a fair price from Marshall MB, Southampton. Josh Wilmott and Chris Walker were patient and professional, even selling me a good 'service plan' deal which I am normally sceptical about. It was well worthwhile for me to travel down from London to do business here.

S. H.

Fantastic Service from Holly Guy @ MB Southampton I had been looking for a MB Cabriolet and discovered this car with them after Intial contact Holly made the whole transaction Seamless, and also introduced me to her service team during hand over, and was made to feel valued customer. would I buy again from them. Yes I would.

S. I.

I needed to get the Mercedes Me app reset as the car was still associated with the previous owner. Chris called back within hours of my request, fixed the problem after his workday had finished, and even sent a personaliaed video to show me how to complete the process. Amazing service. Thanks very much!

C. H.

Absolutely excellent service provided. Bought a second hand car elsewhere, and as my local Merc garage they couldn't have been more helpful considering I've not yet sent a penny their way. Credit especially to Chris Walker, thanks for all your help.

N. B.

I have just purchased a Mercedes from Holly at Mercedes southampton. Holly kept me informed throughout the process, and made it a seamless, stressfree, experience, nothing was too much trouble, and the car is amazing. I would highly recommend this dealership. Thank you so much

G. K.

Excellent service from the first moment to the point of leaving with my new car. I was offered the best possible vehicle as soon as I explained my needs. Great communication.

K. F.

Excellent service, called up as was looking a a second hand car. Scott Bowers did an amazing job in understanding my needs and then suggesting a new C class estate. His service was excellent and ultimately i have ended up with a brand new car for the same price i was going to spend on a second hand one.

R. C.

Absolute amazing experience from the beginning to the end. I would like to specifically say a massive thank you to Taha for going above and beyond to offer me the best experience. Helped me with every question I had and made every part of the journey nice and smooth. Rares

T. D.

This was potentially a difficult purchase given the distance of myself and the dealership, however, I have to congratulate my contact for doing what it said on the tin and coming up with the vehicle and making it happen. The experience was, as explained, a journey, only marred by technology failures, i.e. wifi issues, but did not overall effect the end result and I drove away in the knowledge that I would recommend others to find their journey here to.

m. t.

Nice and easy process to buy a new Mercedes from Marshall, great polite friendly staff, understood my requirements, part exchange taken care of and drove off happy with a new vehicle. Thanks to all at Marshall.

g.

Josh Willmott was absolutely superb, from start to finish his professionalism was second to none, absolutely love my new C200 AMG Line Premium, was a very enjoyable drive home indeed, again thank you Josh you are a star !!!!

M. K.

I just bought the new baby last week. Scott was amazingly helpful and quick in preparing the video tour, and remote paperwork. Still exploring the car and technology, but overall it is an excellent drive. You can't go wrong with Mercedes :-).

E.

First class buying service as expected from a Merc dealership. The sales process was professionally & efficiently handled by Charley from first enquiry to handover.

b. l.

Marshalls mercedes once again going over and above to keep customers happy. Darren (aftersales) your professional approach to getting my car back working and keeping me happy was nothing short of incredible and at no cost to me. Also wade for driving 70 miles to drop my car back was also over and above. Thanks you Marshalls

F. I.

The definition of impeccable is: in accordance with the highest standards; faultless! Richard was IMPECCABLE. I saw the car online, called up, spoke to Richard who asked some very simple straight forward questions. I drove down to Southampton and saw the car, coffee, test drive and then negotiations. 25 mins later we agreed and the deposit was paid. 3 days later the car wad ready to be collected as promised. Richard did not push me or rush me to buy the car, Richard encouraged me to think things through and reassured me that he could get the job done. What amazing service. Richard really did a great job and personally ensured that my car was ready to the standard we agreed. The process was so easy and hassle free. I will definitely be going back. I would highly recommend this place!!!

D. O.

Thank you Grace for your 1st class service in my purchase of the approved C Class. Nothing was too much trouble for you and I was able to collect my Mercedes within a matter of days. Nice touch driving the vehicle out of your fine showroom! I will recommend you to family and friends.

K. K.

Update Jan 20th Darren at Marshals has taken the lead on sorting out the problems with our car, which we are very grateful, Although he is unable to complelety reslove the problems directly , Darren is doing everything he can to ensure the problems get rectified. Have now given Marshallls 4 star. Update on previous review posted in October '21 Zero stars unfortunately Boxing Day 2021 Mercedes GLC. This car has caused my family so much stress. Just got back from a family day out, round trip circ. 140 miles. The car has done 24, 200 miles and has been in the garage more times in one year than our family Hyundai Sante Fe did in the 12 years we had it. Emergency light showing, waiting in for Mercedes resecue. Looks like a 6th visit to the garge for this car. Not impressed and now coming to the conclusion that we must have been sold a faulty car. Update Dec 21 Our Mercedes GLC has come back from its 5th visit to the garage. Thank you Marshalls for helping with this visit. However, on return we now have another problem with the automatic start /stop button, so have booked the car in for a 6th time in only 10 months of having it. Driving a Mercedes is meant to be a pleasure, unfortunatley driving this one is not. Really helpful staff at Marshalls. They provided yet another loan car for the time my vehicle was off the road. An expert mechanic examined the car and a replacement part has been fitted. I have moved the review to 3 stars as the customer service has been very good, but too early to say whether the car is actually working properly. I will move the rating up even further once the car has not shown any faults in 3 /4 months' time. I still do not have confidence in the vehicle on long journeys and we dread the error message 'ad blue- car won't start in 497 miles'! PS - Mercedes customer service absolutely a waste of time. We puchased a car from Marshalls in February this year. The car is going into the gargae for the fourth time!. It seems they are doing everything to resolve the problem with ad blue tank, but every few months we get a messgae saying the car won't start after 497 miles. The chaps are being nice about the issue but at the end of the day I am the one with the faulty car!. I will keep updating the post and social media of the progress.

A. S.

Abbey was an excellent help to me in April when I purchased my Mercedes! Particularly when I could not complete a test drive of this&was at the opposite end of the country meaning I had to place complete faith in Mercedes Southampton. Her communication was quick&efficient, maintaining a professional&approachable manner during our interactions. She contacted me to ensure everything was still going well a few weeks after having the car which has been one of the best purchases I have made, I still love it! Thank you again, Jill Lewis

R. M.

Excellent service from Marshall Mercedes in Southampton. Spotted a 2021 GLC that met my spec and phoned. Picked up on the first ring by Josh Chidgey. Quickly agreed a part ex and a pick up date. Friendly, courteous, knowledgeable right through the process. Very impressed. Thanks Josh. Compliments to his colleague Chris who demonstrated the tacky functions of the car in a clear understanding way. A most pleasant experience, worth the 200 mile drive.

J. D.

Good and fast service. I liked the video explanation of any issues, you don't have to take their word for it, they show you what's wrong! Their prices, while not the cheapest, are fair and they give your car a thorough clean while it's with them as well.

J. D.

Recently purchased a C Class and was provided with excellent service from Josh Chidgey right from the start, and right through to picking the car up. I liked the presales video introduction from Josh, a nice personal touch, and then the further video of the car. It made me feel like I knew who I was dealing with from the start before I'd even visited the showroom to test drive the car. Nothing was too much trouble for Josh, he talked me through all the options and everything I wanted to know. A throughly enjoyable experience. Thanks Josh.

T. M.

Car number 5 purchased from Howard Russell, this is not my local Mercedes dealer anymore however I make the trip to deal specifically with him. Always sources the car I’m after, a really professional and friendly service and goes the extra mile. I wouldn’t buy a Mercedes from anywhere else.

J. P.

We have had a Mercedes vehicle for the last 6 years and would never go anywhere else. Grace was excellent and very helpful throughout the purchase of our new car. They make the handover a very special occasion.

R.

I was miles away from Home on business and long story short due to an unexpected detour my Merc ran between services. I needed a quick turn around to get back home or be stuck with getting a Hotel, having to take a day off work etc etc and as my motor has only ever been serviced and maintained at main dealer always on schedule I didnt want to go elsewhere. Simon from the servicing team moved some things around and managed to get me back on the road the same day. Cannot thank him and his team enough!

P. E.

As we are soon to be in the local area, we decided to visit the Marshall Mercedes dealership in Southampton (at the Southampton Airport location). We have recently acquired a C-Class estate and wanted to meet the Service Manager and become acquainted with our "local" Mercedes Service and Sales Centre. We had the good fortune to meet David Allen, the Service Manager, himself! The fact that we weren't yet a customer seemed to have no bearing on the level of help, positive attitude and manner which David Allen brought to the conversation. He went out of his way to address all our questions and enquiries; and he dealt professionally with specifics related to our vehicle. He also proferred very helpful advice and suggestions. The overall atmosphere at Marshall's is superb and the Receptionist was friendly, helpful and charming. The service and care which Marshall's exude has made us re-evaluate our attitude regarding our next car. Better to have a professional, caring, main dealership behind you where one has the confidence that there is no hidden agenda and their vehicles and aftercare are what they say. Their coffee is excellent, as well!!! Thanks for your time, David. You're a credit to Marshall's - they are lucky to have you! Jon Willis

K. T.

Having dealt with the dealership through telephone and email and directly with Grace Turner , I have been kept up to speed with the delivery of my GLC which has been affected by micro processor issues from.Germany and am more than happy with the service I have received from Marshalls

A. H.

The cars speak for themselves, but the process of getting one was made so much easier by Ivor Mitchell who was my guide throughout . Ivor was professional & friendly, & went above and beyond with his help and advice. He organised every aspect of my purchase, answering every question, & providing paper work & email back up when required. Having a voice impediment at that time, communication was not easy for me, but I found Ivor and other staff members, including Chris Walker, very patient, understanding & kind. Very pleased in every respect !

N.

Enquired about a car online and received a response within 24 hours. I would like to say a big thankyou to Taha Lasebai for helping me throughout the whole process. He gave me all the information I needed through email, always picked up my phonecalls/emails & was very friendly and easy to communicate with at the handover. He also went out of his way on many occasions to get the best deal possible. Thankyou for helping me purchase this vehicle.

C. B.

Just purchased an A Class AMG line at Southampton Mercedes and I have to say what a top class service from start to finish. Scott Bowers dealt with my Mercedes experience and nothing was too much trouble. From initial sale, to the process and finally collecting the vehicle was a fantastic and enjoyable experience. A slick and very professional service from Scott and delivering a luxurious machine to a very happy customer. Top Job Scott Bowers and Mercedes Southampton. Fully recommended.

R. C.

Great customer service, really wanted to help you to make sure you get the right car for you. extremely happy with the team and my car.

j. m.

Collected my new car after paying the deposit over the phone. All information sent by email in advance so plenty of time to read at home. i digitally signed the order form and emailed all back to him. Scott Bowers was a great person to deal with - answered all my questions before and during purchase and nothing was too much trouble during the handover process. click and collect was seamless. arrived at dealership, Scott gave me the keys and we sat in our new car whilst all admin was done over the phone with Scott in the dealership. final payment and paperwork handover was done socially distanced outside. Altogether a great way to purchase a car. Scott followed up our purchase with a phone call next day and couldn't have been more helpful, polite and courteous.

A. T.

Just bought a car from a non Mercedes dealership and wanted to update the car systems. As Marshall’s Southampton was the closest dealership to me I went in to see if they could help. As soon as we arrived we were helped by Chris and the team. He resolved all the issues I had updating and even contacted the Netherlands Mercedes Me hub to assist me in the updating of the cars system. Fantastic!! Looking forward to dealing with them in the future and will be the first choice for trading in on our next car. Can’t recommend the highly enough!

W. B.

I recently purchased my Mercedes Benz through the Southampton branch. I dealt with Howard, who was extremely knowledgable and took the time to understand my requirements before sharing several options. I was impressed with the efforts the team went to on delivering an exceptional customer service during this time. From sending tailored vehicle videos, to then dropping the vehicle off at my front door. Fast and efficient service, and I look forward to dealing with them again in the future.

G. B.

Just bought a used Mercedes C class estate from Marshall’s, trading in my E350 I had previously bought from them. Great service and experience. My sales guy (Scott Bowers) was great. He was thorough and attentive in making sure everything was perfect. The whole experience was seamless and easy. They went above and beyond to ensure everything was clean, sanitised and “Covid safe”. I’m sure when the time comes to change in the future I will return to Marshall’s again. I’d happily recommend Marshall’s to anyone looking to buy a Mercedes.

J. A.

We have just bought a Mercedes GLA 200 from Marshall Southampton and exchanged a C Class. We want to thank Scott for his comprehensive, expert and friendly service in covering the cars features at the handover, despite the current difficulties. A very satisfying experience.

K. G.

This was our first time purchasing a Mercedes, Wade was our sales executive ,who we would like to thank for his perseverance and patience in finding us our perfect car. He was always very friendly, and professional making the whole process very pleasurable. Also thanks to Chris for explaining and helping us understand all the technical features on the car . The whole experience was great from start to finish .We are very happy and enjoying the new car .

E. K.

I just bought an E220d. I am very satisfied with this transaction. Special thanks to Matthew Cresswell.He was careful and patient in answering everything and helping me solve problems. Mercedes has such outstanding employees is simply a blessing to our customers.

V. W.

Absolutely fantastic experience purchasing my new car. I dealt with Howard and he was truly amazing. He assisted with all my queries swiftly and kept me updated at every stage. He went above and beyond to get me the best deal possible and I have ended up with a much better car than I have paid for. He also ensured that I was able to pick my car up at an earlier date than expected and stayed later in the day to ensure it was a time that suited me. I would also like to say a massive thank you to Jermaine who showed me how all the new technology works in my car! I can honestly say it was a great experience and reinforces that my decision to remain a customer with Mercedes was the right one. If you are thinking about buying a car from Mercedes, definitely book with Howard!

C. R.

First time ever dealing with a Mercedes dealership as my vehicle was in dire need of a repair due to corrosion of a vital part. MOT and Service team did a stellar job off fixing my issue and fulfilling all of my other requests. The part they replaced was done under GOODWILL so a big thank you to the team for getting me back on the road for Christmas! Maybe someday I could meet the Sales team for a future purchase 🤔

M. S.

Having recently purchased a vehicle from Marshall Southampton I must say that the service is impeccable. Wade, the sales executive handling my deal, provided a seamless and professional service throughout. Since purchase I have had regular correspondence with the dealership which has made a real difference to the whole experience. I would highly recommend.

S. M.

Updated from previous 5 star review - Oct 2020 - I have been using this dealership for the last 15+ years with numerous Mercedes cars I have owned. The after sales service is superb and recently I purchased a pre-owned GLE. The whole process was very smooth and professional and communications where good. I got a good price for my vehicle I was part exchanging and I was driving my new vehicle within 24 hrs of the test drive. First Class service and I would thoroughly recommend. Special Thanks to Holly for a quick and hassle free purchase and part exchange and to David and his team in the service dept who went above and beyond with my previous vehicle when I had a small issue. I have no connections with this company other than a satisfied customer.

N. R.

I cannot praise the staff enough at Marshall Mercedes-Benz of Southampton, they are always Polite, professional and friendly, they alone have earned my loyalty to the Mercedes brand. My last two Mercedes cars I purchased from here, it’s way you are treated by the staff that keeps me coming back - Sara on Reception is the face of Mercedes-Benz, she is always polite and friendly making you feel at ease and special, Chris the Technician and James the workshop manager always look after any warranty issues, they keep me informed of progress and always find time to personally explain the steps taken to remedy any issues I have reported. I recommend Marshall Mercedes-Benz of Southampton to everyone who wants to enjoy the experience of owning a Mercedes-Benz, from the initial purchase of the car to the amazing service provided by the Service team, be it routine servicing, warranty issues or just providing advice. This dealership makes owning a Mercedes-Benz a pleasure. Thank you, Nicholas Rayner.

S. M.

Absolutely brilliant customer service! I cannot thank Ivor enough for making my experience such an easy one. He took the time to find the perfect car for me and was on hand for any questions I had. There was a minor issue with my car, which was sorted quickly and without hesitation.

L. B.

Having spending a few months trying to find the perfect new car, I couldn't help but travel 150 miles to Marshall Mercedes Southampton. On arrival the car was as described by the sales assistant via contact over the phone. I would highly recommend Charley Dobson in the sales team to handle you during your stay, excellent customer service and answered every question asked, the team go above and beyond to make sure your visit is as good and smooth as possible. Highly recommended.

S. D.

I’ve just taken delivery of a new car from this dealership. From my initial approach, right through to the final handover I’ve received world class service from this dealer. Thank you all. Wade Turnbull (sales) has been great at communication, helping me through the decision making process (without being pushy) and he came up with an excellent financial package. He was a pleasure to deal with and has introduced me to the service care team. My new car was immaculately presented and the bottomless coffee helped ease completion of the purchase paperwork. On the basis of service alone I will discuss my next purchase with this dealership.

A. A.

Grace has been an absolute pleasure to deal with and has made the journey of finding a new car a pleasure. I would recommend Grace and Marshalls at Southampton to anyone.

R. W.

Popped into the showroom on the way home from work looking at possibly purchasing a new A class hatchback. I was greeted by Howard who brought one round for me to see and ran through all the specifications on the vehicle. On walking back into the showroom I notice a C Class amg line that I took a shine to. Howard had no issues with trying to work out a solution to put me in that car. I am now proud to say that I am the owner of that vehicle. A massive thankyou to Howard and the team at Marshall Mercedes for making the transaction so pleasurable.

M. B.

After receiving excellent follow-up to my enquiry at Marshall of Southampton I purchased a new Mercedes in August. The car was the first of a brand new model and despite a great purchase and handover experience, unfortunately there were a few minor issues that surfaced during the first few weeks - all factory related. At all times, Marhsall's sales and after care team were responsive and diligent. They took ownership of the problems, drove for speedy resolution and kept me informed with regular status updates. They kept downtime to a minimum and made sure I had a suitable alternative car whilst mine was being fixed. Whilst it would have been nice to have no problems at all, it's important to know that you will be properly taken care of should something go wrong. I was left in no doubt that the Marshall team wanted my purchase and ownership experience to be first class and they went out of their way to recover the situation. It worked; When I had an opportunity to buy another car in December, I didn't look anywhere else. Again the sales team did an excellent job and the car is just fantastic. I don't expect any issues but I am confident that the team will take care of anything that should arise. Based upon my experience, I recommend Marshall of Southampton without reservation.

G. B.

On my fourth Vito and my first from Marshalls Southampton. I dealt with Steve initially and then Ryan who normally works out of the Poole showroom. I was really impressed with Ryan who I found to be helpful and not at all pushy. He ended up delivering my new vehicle personally right at the end of his working day and would of had a lengthy commute back home. I've been underwhelmed over the Years using various dealerships but rate my experience at Marshall's highly. As for the vehicle itself Mercedes have taken the Vito up a notch since my 61 plate. This is way more refined and much more like a modern car than a van.

J. G.

Taha gave us excellent service and kept us informed throughout the process of buying our new car. 5 stars for Mercedes and Taha

K. C.

Great service, Steve and Rob had a courtesy car ready for me while the car was in for servicing. The servicing was completed and the vehicle ready for pickup just after lunch. Everything was explained and I was on my way in minutes. A video of the car's "health check" was sent to me by email. If you wish to wait while your car is being serviced, repaired, MoT'ed, etc. there is complimentary coffee and snacks available in a comfortable waiting area with a great view of the workshop to see the mechanics work on your car. A very pleasant experience.

T. D.

Recently purchased a new E-Class and have been really impressed with the friendliness and service of the team. I dealt with James and Howard in the sales team and Chris in the tech team. What I liked was that the sale was about pairing me with the car that was best for me and I wasn't rushed at any stage. On handover, the enthusiasm from Howard was great and we talked about a number of other cars too!

D. M.

I walked into the Show room in February not sure what to expect, I didn't think I would be taken seriously. I had needn't worry, the service I received from Howard in these months (COVID related delays) was nothing short of excellent. He listened to everything I was looking for and put me in my dream car. His communication was knowledgeable, prompt and full of passion for the product he is representing. In addition to that it was a relaxed and personal experience throughout. I look forward to speaking to Howard again in the future when I look for my next car. Due to the service I recieved they now have a customer for life. Oh, not to forget, the car is incredible. Many thanks Howard and all the lovely staff at Marshall Mercedes.

c. c.

What do you look for in a Mercedes dealership when looking to buy a new car? Responsiveness, knowledge of the products, service and generally a pleasant experience. If you can’t obtain it locally, I would highly recommend Howard Russell, Sales and AMG specialist. I tried endless local dealerships and was happy to drive 60 miles to Southampton to buy my car. I’m now on my 6th Mercedes and it’s a great product, but good service can be hard to find. Well done Howard, proper job! and also thank you to Chris Walker from an after sales perspective

B. D.

I have just purchased an E53 AMG and was delighted with the high level of service and advice. I dealt with Howard throughout the transaction and was impressed with his knowledge of the product and the advice he offered on the range of cars we discussed. It took very little time to complete and a follow up meeting over coffee is arranged to make sure all is satisfactory. Old fashioned customer care!

R. P.

My experience from start to finish was absolutely 10/10! I traded in my old car and purchased a Mercedes C Class, most of the sorting was done over the phone as I was coming from a London but when I arrived the staff were friendly, helpful and had all the paper work ready and made my whole experience as smooth as possible! They then went through all the perks and packages of the new car and made me feel very comfortable!

m. r.

I did not feel under any pressure during the sales process. The test drive went very well, considering that I had never driven an automatic car before. He did not forget about me after the sale and invited me back for another test drive, so that i could gain further insight into the features of the car. Considering that the owner's manual for a Mercedes-Benz C class coupe runs to almost 600 pages; I found this to be very useful.

a. m.

This was our first time purchasing a new car and I have to say that we were absolutely blown away by the customer service. The whole experience was so much fun and we went away feeling that everything we needed to know was explained fully. Abbey who dealt with us was absolutely brilliant and friendly, you'd almost forget it was her job to sell us a car.

D. T.

I took my car into the garage this morning, without an appointment, to have my tyre pressure valve changed as it had snapped off. The gentleman who sorts the tyres out at the dealership was fantastic! He worked on my car for over 45 minutes as it proved to be more complicated than first thought. I cannot praise him enough. Also the young lady who greeted me as I entered the dealership was very professional and friendly - a very good combination. Thank you very much for such great customer care.

J. H.

I bought an Approved Used Mercedes C220 from this dealer over the Christmas period. Ivor was the salesperson. He was friendly and professional. I got a great car for a fair price and I'm very happy with my purchase. I also got a fair price for my part exchange and they were able to accommodate the fact that I would have to post them the service book and V5 without any fuss. Overall you get the sense that they're professionals who know what they're doing and don't mess you about. I would definitely recommend this dealership. My only criticism (and given I'm happy with my purchase it's not that important really...) is that there was a lot of waiting around. Even during the quiet period between Christmas the New Year, Ivor had to run off for 10 minutes every time there was something to do (fetching the keys for a test drive, putting my details into their computer system etc.) To be fair to them, they did tell me before I arrived that their appointments are 2 hours long and I didn't believe them. Lesson learned - bring some reading material next time :)

P. J.

I have had two experience with this dealer and I have been fairly impressed with the staff, they have been more helpful than the dealer I brought my V250 SPORT from. I have promised, I will be going back there. When my vehicle needs servicing

N. Y. (. C.

Emission recall for software update. Good BOOKING PROCEDURE with friendly telephone manner. Upon CAR DROP-OFF - Impressed with COVID SAFETY PROCEDURE. I didn't expect an offer of a FREE CAR WASH/CLEAN or FREE HEALTH CHECK WITH VIDEO but gratefully accepted. Note made by the staff member. Phone call later that day for collection but was told that the BRAKE FLUID NEEDED CHANGING. I declined as I have used another service garage for many years. HAND-OVER- as drop-off but the car had NOT BEEN CLEANED as was in the same condition as drop-off. NO HEALTH CHECK VIDEO even though my email address was checked. My concern is that the car may not have been Covid sanitised for collection. I noticed forecourt sales cars with COVID SAFE STICKERS across doors. A good idea which should also be used for customer cars. My recommended service station advised me that the BRAKE FLUID CHANGE WOULD BE £60-70 and had been checked 3 months ago during service and did not need changing. Does this experience make me change my service garage? UPDATE: A quick response to my Google Review resulted in a phone call from the Service Manager who offered a full and honest explanation whereby each issue was acknowledged. I am impressed with how my complaint was handled and that Mercedes Southampton is customer focused. I appreciated a subsequent email which documented the Service manager's response and offer to 'put things right.'

A. G.

I purchased a new C200 estate from Marshall of Southampton in June. After 5 months it has proved a smashing car to drive, with a really comfortable and sure-footed ride. The EQ boost system and 9G auto box work seamlessly together providing very relaxed performance with plenty of power and acceleration when required. The car has been much admired by our family and friends, in particular the lush interior finish and also the sheer practicality of the estate. Many thanks to Jack in sales who sourced the car from group stock. He was helpful and efficient throughout the process, but never pushy. Also to Chris who set up the tech and Mercedes Me app. Both the car and the dealership get 5 stars from me.

S. N.

Last week purchased a Mercedes Benz from Charley at Mercedes Southampton. She was extremely friendly and professional throughout the whole process, promptly answering any and all questions I had about finding the right car for me. She went above and beyond to make the process as smooth as possible. I would definitely look to buy from her in the future

K. G.

This was our first time purchasing a Mercedes, Wade was our sales executive ,who we would like to thank for his perseverance and patience in finding us our perfect car. He was always very friendly, and professional making the whole …

P. R. M.

A perfect Service, from my initial online search to finally purchasing my new Vehicle. All my questions were answered in professional and friendly manner. Just what I Look for from a car dealership. Well done Marshall MB of Southampton.

J. R.

Although I was noot the one getting the new car... the service and friendliness was very evident. The staff were professional and the process was very smooth. Thank you all.

R. A.

Purchased used vehicle after researching. Returned to Merc after flirtation with vehicles from the East. Excellent service - made to feel valued customer without any patronising. Scott and colleagues have been very responsive to queries and helpful. Highly recommended

R. W.

Popped into the showroom on the way home from work looking at possibly purchasing a new A class hatchback. I was greeted by Howard who brought one round for me to see and ran through all the specifications on the vehicle. …

J. H.

Fast friendly service in these difficult times. Clean and clinical protection for their staff and clientele. Recommended Mercedes sales and service provider.

m. w.

Great support provided despite the pandemic. Sales were really helpful, knowledgable and efficient. Really pleased with the car and all of the cover and warrantries -feels safe and assured.

t. h.

10/10 would recommend!!! The service I received from Ivor Mitchell was absolutely outstanding. I got the car I wanted for an amazing price and I even got it within a week of enquiring! If you need a new car, Ivor is your guy!!

J. W.

Fantastic customer service from Rob Singh throughout my purchase of a Mercedes-Benz Used Approved car - from arranging home delivery due to an unexpected period of covid self-isolation to helping me transfer my personalised plates on to the car. No pressure sales style, very professional and helpful. Overall, really pleased with my purchase!

R. L.

Second vehicle purchased in 4 years. Customer Service, Support and Knowledge is second to none. As a returning customer I felt welcome and the process was straight forward! Car parking should be addressed in future, when visiting the dealership there were a lot of cars which made the forecourt look untidy - a lot of stock vehicles in customer parking spaces and struggled to find a space, but it wouldn’t stop me coming back for my next vehicle! Many Thanks to Howard and Dan

S. D.

My first Mercedes Benz buying experience (AMG A45S Plus) and I've been really impressed with the level of service and communication throughout. Howard, (clearly an enthusiastic and knowledgeable 'petrolhead'), looked after me from the off, the order process was one of the most straightforward ever, no hard-sell was attempted for extras I didn't want and he was very quick to answer all my questions throughout the two month wait for delivery. Collection and handover likewise was a breeze, I didn't feel rushed and a great deal was covered off in detail. It was also made clear that should I have any questions or issues whatsoever to get in touch or simply arrange to pop in. I certainly received a really personal service but one that wasn't over the top in any way. The car is epic as well! Highly recommended.

T. K.

Parts department are super helpful! Always worth checking their price first as you might be surprised. Unfortunately it all went downhill when I set foot in the main show room; stood around being ignored by people who actively avoided eye contact. I wasn't expecting people to fall over offering me free drinks, but an acknowledgment that I was there would have been nice.

B. K.

Great experience from first contact to after-sales . Wanted a specific used car that they didn't have . Matthew then spent a month patiently sourcing the right car . Giving us options along the way . Matthew then on holiday but seamless handover to Nathan who finalised a great preparation of the car . The masterclass from Chris in understanding the operation of the car and the Mercedes Me app was also superb . Thanks to the whole team

R. A.

Purchased used vehicle after researching. Returned to Merc after flirtation with vehicles from the East. Excellent service - made to feel valued customer without any patronising. Scott and colleagues have been very responsive to queries and helpful. Highly recommended

M. D.

I’m on the go all the time, then the service light pops on. Don’t this just make you hate life. I made a call to this garage and within 2 days it was squared. Simon had arranged a car for me to continue my day today routine. I dropped off and pick up at my own convenience. Car was presented as if I was picking it up when I bought it new, clean and powerful. Very keen, positive and professional staff. Best thing ever no hidden cost the quote on the phone is what I payed!!!!

P. M.

Dealt with Josh Willmott. knowledgeable, friendly, nothing too much. Very helpful.

I.

Wonderful customer service from Ivor in the sales department, nothing was to much trouble and the car purchases process was faultless. Considering we are based at the other end of the country he made the experience very satisfying using accurate descriptions with videos and arranged delivery to the Lake District within a very short period of time, Brian the delivery driver is a absolute gentleman and again a credit to the company. Our daughter Rebecca is very pleased with her new car and I would highly recommend Ivor and Southampton Mercedes.

J. M.

This is my first Mercedes and my experience at so far at Marshalls has been faultless. I just took my car for its second service and compared to other dealerships I am so happy to be a customer here. Steve was friendly professional and polite and my video health check came through quickly. The technician John did a great video explaining everything clearly in a way I could easily understand. Thank you to all the staff including the reception girls who made me feel a valued customer.

R. L.

Fantastic communication and customer service. Adam was brilliant from initial discussion to the slick handover of the vehicle. Nothing too much effort! Chloe was equally efficient dealing with service plan transfer etc. Customer service I know is expected, but now very rarely this good. Well done all and thank you.

M.

Not usually one for taking the time to leave such posts, but felt compelled as both my wife and I had expectations well and truly exceeded. The level of professionalism by the whole team is to be admired, a true asset to the Marshall Group. Product knowledge and delivery of information makes the entire process enjoyable rather than a task... Regularly dealt with Adam who has firmly made us loyal to the Mercedes Benz brand with his impeccable service, combined with the brands ethos we won’t be shopping anywhere else for a vehicle purchase. Highly recommend is an understatement...

K. C.

I had a fantastic experience when purchasing from Marshall Mercedes Southampton, I opted to drive further to use this garage based on recommendations from others. I have continued to visit the garage for services etc as they provide outstanding customer service and follow up support. I purchased my car through Craig, he was very helpful and knowledgable within his role at Mercedes.

S. V.

Taha provided great service and was willing to provide the best deal possible!

R. L.

Upon purchasing a car from Marshall Southampton, I was treated with the utmost care and attention by the sales consultant Malcolm Wickens. He was professional and went above and beyond expected customer service, which I very much appreciate. I would highly recommend him and the garage to anyone.

J. S.

Had a really good experience buying a new car at Mercedes. Ivor Mitchell helped answer all my questions and always responded really quickly. He made the whole experience really easy.

E. G.

Very pleased with the service I received at Mercedes Southampton. The whole team were polite, friendly and helpful. Special mention to Matthew Cresswell who patiently took me through the process of purchasing a car from start to finish. Seamless, professional service. Matthew is a credit to the team and made the whole process as fun and exciting as it should be! Thank you.

G. C.

I bought a c43 amg from this dealership as you can imagine expensive car .first of all I rang them to book test drive all was really nice helpful from howard (what this guy doesn't know about amg not worth knowing) was greated buy howard on day of test drive car was waiting for me amazing experience so helpful .put a deposit on the car to be picked up 3 weeks later Howard keeped me in the loop all through the process with emails and phone calls day of purchase was amazingly smooth exactly what I was expecting from a main dealer and more so thankyou marshalls of southampton and a massive thankyou to howard I will defanatly be putting customers your way . Once again thankyou

A. M.

Just picked my new car from Mercedes !!! MARTIN RENDALL was fantastic! Detailed, honest and professional... We walked in on Sunday and without hesitation Martin was quick to help and we agreed the purchase there and then. We have come to Mercedes over the last few years and will continue to do so with the great level of service we receive every time ... I highly recommend them as a company and branch... particularly if you are looking to buy. Martin is your man !!! ⭐⭐⭐⭐⭐

J. P.

When we entered the showroom we were greeted by Wade who was an absolute “ breath of fresh air “. Friendly, efficient, and knowledgeable, he guided us towards the right choice. Most importantly when we had a small problem to sort out after our purchase he was there to offer us immediate help, we were not left without support. To anyone wishing to find a garage who offers first class service we offer our highest recommendation; ask for Wade and you can’t go wrong.

J. H.

Once again a great experience in picking up our new car. The Sales team did a great job in finding the suitable car for my wife needs, plus the process of collecting our new car was smooth, efficient and done with a smile. Keep up the good work!!

S. H.

I couldn’t have asked for a more efficient and helpful service from Malcolm Wickens - from start to finish he was fantastic. Malcolm listened and understood what I was looking for and provided me with exactly what I wanted, the communication was good and prompt and he was always really informative. A faultless service from him which has made me want to continue to purchase cars through Marshall’s in the future. The car is a dream to drive, the handover provided was extensive and concise and Malcolm answered all the questions I had. Nothing was too much trouble and he’s an absolute asset to the Mercedes team. Would strongly recommend Malcolm to anyone looking at buying a Mercedes.. even if it’s just a query!

g. s.

Great customer experience. Howard Russell helped us work through some options and test drive a couple of cars so we could make the right choice. After the purchase he followed up to make sure all was well. The showroom was well organised and made us feel completely covid-safe.

D.

Having purchased 2 cars recently through Matthew at Mercedes-Benz of Southampton I can only give a great recommendation! No pushy sales tactics, incredibly helpful and easy to talk to as well as friendly and inviting. Definitely the best dealership experience I’ve had to date

N. H.

I recently brought a GLE from Mercedes Southampton. We dealt with Martin and have done for many years now but as always his service was amazing. Nothing is to much trouble, very helpful and answered all the silly questions I had. Plus he didn't laugh when I wanted to film the big reveal when I picked up my car. As always we will be returning sometime in the future. Thanks again Martin.

C. G.

Finalised HP on my Smart ForFour today, at Marshall Mercedes-Benz of Southampton. The sales exec, Ivor Mitchell, was friendly and professional throughout the process, nothing was too much trouble, even in the current lockdown. He clearly explained all the options available to me, making the whole experience straightforward and stress free. Already considering my next car, Marshall of Southampton will be my first port of call.

A.

I had the pleasure of doing business with Abbey this week regarding purchasing a new A-class via telephone. As I live over one hour away Abbey took the time to take a video of an ex demo that I was originally interested in and was very efficient in sending over spec and answered all questions I had regarding the vehicle. In the end I decided to go for a brand new one and Abbey and the managers worked effortlessly to ensure I could achieve a car to my spec at a price that I was happy to pay for in such a short space of time (ex showroom that was unregistered but ready for pick up the next day). Handover at the dealership was smooth and Abbey and Chris took the time to show me all around the new vehicle and had explained how to use all the new technology inside. Two days later I received an email from Chris with a personal video attached showing more information and details about the technology which was a nice touch. Although this garage is double the distance to my local dealership I would most definitely recommend and hope to be back for future purchases. Thank you!

J. K.

I recently purchased a Mercedes A200 from Abbey at Southampton Mercedes and could not be more impressed with the service I received, both before and after the sale. Abbey was helpful and professional throughout and her communication was excellent. This is not the service we have received at other garages in area and would definitely lead us to look at Southampton Mercedes ahead of any other dealerships for any future purchases.

C. o.

Bought my car a year ago (extremely happy with my purchase-best car ever 😃) and last week it went in for first service. I have to say I was incredibly impressed with the level of service and care from everyone in Marshall Southampton. I especially liked the video received while waiting for car to be finished aid mechanic checking underneath car. Would 100% recommend this garage!!

B. S.

Recently my wife and I purchased an E220d from Marshall Mercedes. This is the most expensive car we have ever considered so we expected special attention and that is exactly what we got from the whole team. In particular we would like to thank Matthew Cresswell for his patience, assistance, knowledge and the way he did not "talk down" to my wife (as many male salesmen do) when discussing technical aspects of the car. Highly recommended. Barry and Jenny

B. S.

I have always had fantastic customer service at Marshall’s Southampton. I recently dealt with Jack who was personable and attentive; helping me to sort out my previous SLC (which had been written off) as well as quickly finding me a new car! Great end to end customer experience and after sales! Thank you!

D. M.

Just purchased a C350e through Howard Russell at the Southampton Marshall Mercedes dealership - Howard was great and made the whole transaction very straight forward and we picked up the car in a matter of days. Would highly recommend them for courtesy and efficiency. Thanks Howard!

T. P.

Recently picked up a new car from Marshall’s and the service has been brilliant. Matt Gorton arranged a test drive within 24 hours of visiting and I had a quote within minutes. No pushy tactics, would recommend Marshall’s, especially Matt to anyone thinking of buying a Mercedes. Car is also fantastic.

P. B.

Visited on Saturday a few weeks ago. Took a C43 out for a test drive. No pressure to buy just got to experience the car. Ended up purchasing on the same day. Quick turn around and a few minor cosmetic issues were repaired prior to pick up. Everything was handled by Wade who completed everything. Cant fault my experience and would happily return/recommend.

a. s.

Just would like to say that we received 5 star treatment by Mervin Mitchell when we recently purchased a car from your dealership. The help and advice received during the sale and the after sales support and care from Mervin was above and beyond. I have been buying cars from Mercedes Benz for 15 years but recently had a bad experience and was ready to look at alternative car makes but Mervin has restored my trust and faith in Mercedes Benz and I have ended up buying another car from you once again. Thank you Mervin! 😊

B. G.

Recently purchased a lovely vehicle through Marshall Mercedes-Benz of Southampton and it was a fantastic experience. I bought a manufacturer approved used car which was in fantastic shape. In addition the sales staff and process were exemplary. High recommend it if you are in the market for a car!!

D. B.

Came in 2 weeks ago to purchase a car and What a pleasant experience it was , I spoke to wade who is faultless at his job. He guided me through the process and and was very informative and excellent from the first meet to the hand over of the car , I will definitely be visiting again for my next car. Amazing service !

P. C.

I've had my cars serviced here for over 10 years and always had excellent service. Their engineers seem to really care about your car and no problem is too much. They are genuinely conscious not driven by some customer management system. If you own a Mercedes its the best place to take it to.

N. S.

From the moment i enquired about a car on the Marshall website, Abbey responded very quickly, made the effort to call and sent me a personalised video of the car i was interested in. All was good so i visited the Southampton showroom and traded-in my old car for the new. No hassle, no pushy sales techniques, a fair negotiation and all was good to go. Thanks Abbey for your assistance and thanks also to the sales manager (sorry, i have forgotten your name!) who also took the time to thank me for my custom; it made me feel as though i was a valued customer.

G. H.

Great service, the salesman (Wade) was fantastic answered all my questions straight away really knew the Mercedes range. No high pressure sales, was willing to come to a deal that suited both of us. Very happy and enjoying the new car.

G. A.

Travelled from Hertfordshire to purchase a E class 350d having initially spoken to a sales person Craig Kneller in advance. Once at Marshalls we were met by Craig who was courteous, very professional and knowledgeable. We took the vehicle for a test drive and the deal was subsequently done with little fuss. Post the purchase, Craig continued to provide great follow up customer service with regular calls about delivery information etc prior to the delivery of the vehicle that took place about a week later. The vehicle duly arrived driven by "ray" who was really nice and helpful. Personally I can't fault my Mercedes experience, I am perfectly happy with the whole experience so far. Many thanks to Craig (and Ray!) for all their help.

P. R. M.

A perfect Service, from my initial online search to finally purchasing my new Vehicle. All my questions were answered in professional and friendly manner. …

E. G.

Highly recommend dealing with Howard Russell!! Called up first thing in the morning inquiring about an E class they had available, within 1 hour I had a personalised video and 2/3 quotes on the car, the finance application was quick and I travelled down from the Midlands to collect the car that day! Outstanding service!

G. C.

Recently had to have a wheel replaced after hitting a pothole and after taking some time to get a price from the central Mercedes call centre which I found unhelpful, I contacted the only person I knew at Merc Southampton and that was Craig, (whom I actually bought my car through) he was super helpful and kept me updated constantly for which I was really grateful. Cannot thank Craig for his help enough. Highly recommend and also for vehicle purchase too!

D. P.

Several weeks after purchasing a Mercedes from Marshall we had a small issue. We returned to the Dealership and asked to speak to Wade Turnbull who had sold us the vehicle, Wade took full ownership of the problem he liaised with the parts and service department on our behalf. Everything was resolved why we drank coffee, We can not praise Wade highly enough we received excellent customer service.

J. G.

I recently purchased a used car from Marshalls Mercedes and it turned out to be very pleasant experience . Unlike previous car purchases with other dealerships, the sale was not pushy and nothing was to much trouble. Holly the sales representative was very pleasant from start to finish and when asked a question that she was unsure of, she made sure that she contacted the right person and came back with an answer. On the whole an enjoyable experience and I would not hesitate in buying a used car from Marshalls Mercedes again.

R. B.

My C220 AMG was recently submitted for Service B at Mercedes Benz of Southampton. The service was excellent. The vehicle was collected from my home promptly. I received communication regarding the service whilst it was being undertaken and I was able to take decisions on replacement parts. I was also provided with a video of the service. Of particular note was the professionalism and product knowledge of the Service Team Manager Steve Kennelly regarding a service package and compatibility of replacement tyres for the vehicle. Being able to discuss these issues at the time of service was most appropriate so that an informed decision could be taken. The vehicle was returned later the same day having been cleaned and valeted. This was customer service of the highest quality and I would have no hesitation in recommending Mercedes Benz of Southampton.

M. G.

I’ve had an amazing experience with Wade at Mercedes Southampton. He’s been so helpful with my new car and I couldn’t thank him enough. He even printed me new plates for my private reg and put them on for me ready for when I collect after my holiday! Couldn’t have asked for a better salesmen. Thanks again Wade ☺️

W. A.

Having placed a deposit and travelled 250 miles to collect my Mercedes E220 AMG, i can honestly say the car was prepared above my expectations. I dealt with Howard from Sales, who was very accurate in the vehicle description and meticulous with the preparation of the vehicle. He met my requirements and exceeded my expectation. Highly recommended. You can also view my video on youtube of the vehicle i purchased. Just search Mercedes Southampton. Thanks once again Howard.

P. B.

Received excellent customer service from Malcolm Wickens from test drive right through to completion . Was given a decent length test drive and loads of time to ask questions about the car . Malcolm took time to show equivalent models on site and dealt with every query . The sales process and discussions on price were informative and at no time did I feel pressured . Conversely Malcolm was patient and helpful with all the information I requested. From order to completion Malcolm kept me informed and was flexible to late requests from me . The handover was carried out patiently and again with full explanation of the car functions and information systems on the car . Would certainly recommend the dealership .

J. F.

I recently bought my Mercedes Benz GLA at the Southampton branch, it has now been 2 weeks and I can not fault the 5 star service they have given. I arrived at the dealership and Maddie Minty showed me around 3 GLA's that were available, she printed out all of the specifications of each vehicle and advised which one had more value for money. Maddie was amazing and I purchased the car that day, she has arranged everything even sorting the transfer of my private plate, when I arrived to pick up the car everything was ready and the car was immaculate. 1 week later I had a couple of questions reference the car and Maddie replied immediately. fantastic after sales experience.

K. B.

I don't usually write reviews but thought the professonal service I received from the team while purchasing a new car warranted this one off. The service was informative and a worry free experience from the whole team and a special thank you to Malcolm who dealt with our purchase from start to finish. If you are looking at purchasing a quality Mercedes vehicle Marshall Mercedes-Benz of Southampton is the place to visit first.

P. C.

My experience with Southampton Mercedes has been very good. Matt Gorton has dealt with me from start to finish and went above and beyond to get me into my next car as soon as possible. All staff were lovely every time we came in and were very helpful in everyway they could be. Top notch service all around. Thank you guys! :)

L. D.

My experience with Mercedes Southampton through Ivor Mitchell was excellent. His professional manner, amicable style and focus on myself as the customer was exemplary. It is a diffcult decision to make, to choose the right car and Ivor’s patience and keen listening skills ensured I chose something that met my needs. It’s a great car and I’m throughly enjoying my driving experience.

W. G.

So I bought myself a very nice Mercedes 220d auto tiptronic from Mercedes by Southampton Airport and I must say I have had a great experience. I actually took a leap of faith and chose the vehicle on line and I saw it for the first time just b4 I finalised the purchase. I had fabulous service from Wade Turnbull who made buying the car so very easy. A great experience so far. I would recommend Mercedes Southampton if you r looking for something nice, go on treat yourself 👍

A. N.

What a pleasure it was to purchase a car at Marshalls. I wanted to replace my old C Class estate with a newer model and the sales exec Martin Rendall was extremely helpful and professional in his approach. I saw the car I wanted on their website, booked a test drive and then Martin gave me the trade-in value of my old car and the balance I would need to pay. After gaining approval from my wife (with another test drive) and a little bit of negotiation, we concluded the deal in under 24 hours. A great experience all round.

T. W.

We have known Young Martin Rendall almost since he joined Mercedes and have dealt with him a couple of times over the years. Seeing as I only went in for a service it was a shock to find a few hours later I had contracted for a new model car that had only been in the show room a couple of days. Martin helped tremendously by explaining the details of the car and knowing my needs explained what he thought was the best options for, by now us to consider. (My wife had joined us) There was a few problems to over come as we were going on holiday in a few days. Nothing seemed too much trouble for Martin, we worked around the problems and within a couple of days all were sorted. look forward to picking up the ne car on our return. Thank you Martin and Mercedes!!

E. R.

I’ve had a great experience dealing with Howard Russell at Mercedes in Southampton. I was interested in purchasing an A Class but was unsure whether my income would cover it, Howard assured me that something could be sorted out and I walked out with a year old A Class. Very impressed with the service and will definitely be back! Thanks guys!

C. S.

Always received great customer service with my previous Mercedes & therefore the decision to buy a new GLC was simple, however the decision was made even easier by the great customer service received by Laura & team. Never pushy and couldn't do any more for me! Will certainly return for my next car in a few years.

C. G.

Great customer service - car was in for a service a few months ago & they highlighted an an issue with a cut tyre & agreeing to Mercedes to change the tyre. They provided me with a courtesy car (a new e class cab) for a week until all issues were resolved. The service team kept me informed at all times - exceptional can’t fault this garage.

T. W.

I always feel the car is only as good as the dealer and the support they give you, well the A200 I have just bought is 1st class as is Wade who worked hard to obtain the car and spec I wanted. I found Wade very enthusiastic he clearly loves his job and always as helpful as possible, I am very pleased to have had his support during and remaining after the buying process knowing any questions he can confidently answer giving me peace of mind. Could not ask for any more really.

A. R.

I purchased my vehicle from the branch in Southampton and all communication was via email and telephone as I am based in Manchester. All of my queries were handled by Laura promptly and her enthusiasm, attention to detail and professionalism was second to none. This made the process of purchasing my vehicle a seamless and pleasurable one.

G. T.

Can't fault the service team. Always supportive, communicative, helpful and technically 'on the ball.' Over the years the support from Marshalls has been excellent. Fast, thorough repairs and great to get a clean, fully valeted vehicle back after the work is done. I don't write many Google reviews, sadly, because I usually don't have reason to. But Marshalls have been the exception. I could mention individual team members but they know who they are. Keep up the good work! GT.

J. C.

I’ve brought all my Mercedes to this dealer and have to say I’m impressed with the value and professionalism I consistently get here. Rob Bacon in servicing gives me 100% confidence in the work being done. As a result I have ordered my new vehicle here (credit to Holly who thankfully is the opposite of the car sales cliche).

A. M.

After being confused for months which model Mercedes to buy, whether it should be new/used, a visit to the Southampton showroom and a professional and knowledgeable Wade Turnbull helped me successfully navigate the dilemma. Wade patiently explained the financial choices to enable me to successfully purchase my GLC SUV - the go anywhere, do anything comfort machine. I never felt pressured, and Wade helped me make the right personal choices for me. The preparation and presentation of the car by Wade and the tech support from Jermaine were excellent. The reception team were approachable and friendly. I'd highly recommend the team who represented the brand of mercedes to the highest of standards.

M. M.

What a fantastic costumer service, I did have my car with them for a service and MOT today. Everyone in the showroom is friendly and really helpful. I will definitely buy my next car from this dealer. Thank you very much for the brilliant service!

R. L.

We purchased a used Smart Car from Ivor Mitchell at Marshall's for my wife. He was a breath of fresh air to deal with, straight forward, honest and delivered on what he said. We look forward to buying form him again in the future. Thanks Ivor.

R. F.

Craig did a great job all the way through from the first discussion to the handover of the car. Responses were always quick and informative. Couldn't fault the service Craig provided. 5 stars. Would definitely recommend!

J. B.

Met with Fabion Kaatz today to order our new CLA. Wow, he was absolutely brilliant! After spending 2.5 hours with an indecisive Welshman and his more decisive son, he sourced and reserved a vehicle en-route to the UK with the spec. and colour we were both happy with. Definitely not an easy task with two people 30 years apart in age who plan to share the car! I can’t thank Fabion enough for the excellent, professional and empathetic way he dealt with us and our predicament! Will definitely be purchasing from here again and Fabion met and well exceeded our expectations. A real asset to the Marshall Mercedes team! We look forward to later in the month when we take delivery. Two very happy customers 😃

l. b.

Looking at other reviews it seems as though I am reviewing a different company. I took my car in for a minor fault where I was treated courteously by reception staff and a member of the service team where the fault was dealt with efficiently and kept me informed me of progress (they also loaned me a fab car!). During my visit I thought I might upgrade my car and arranged a test drive later in the day. The salesperson, Martin Rendall, was extremely helpful and patient and spent a lot of time with us. Obviously he wanted to sell the car to me but at no time did I feel pressurised. Unfortunately I did not follow through and, although Martin must have been disappointed, at no time did he express his disappointment. I would definitely recommend this company and Martin.

C. P.

Although I eventually renewed my car with yet another audi I wanted to give Mercedes a chance to provide an alternative option. Jack Skinner was amazing in sourcing a test car and did all he could to guide me into the specific options that could match the performance and sportbsack functionality I wanted. It was only that Mercedes couldn't quite match the body styles of the audi RS5 that I didn't do a deal with Jack. He even followed up to wish me well with my new car and hopefully when I come to change again Mercedes with have further models available and I will let Jack have a chance of the business again. An all round good experience.

A. R.

We had great experience buying my E class at Mercedes Southampton, I dealt with Howard Russell he really knew his product, and is very passionate about it. We were so impressed with the brand and service we went back a week later and my daughter bought an A class 10 out of 10 service we will be back, thanks Howard. Alan Ruddam Southampton

R. G.

After years of poor Mercedes sales experiences, I have been delighted by Marshalls’ Southampton Team. They were the only garage to respond to a web enquiry ... they then excelled from the warm welcome at reception, Adam helping before and during my visit, Fabion leading the sale even in days off, and Richard and Chris handing over on time a perfect new-to-me car. A first rate experience - even the coffee was good!

D. T.

I have purchased 2 cars from Southampton Marsgalls and today i was looking at a C Class and Howard organised a test drive and despite not being what we wanted he went to effort of trying to find an alternative and supplying all the details we needed. Although we didnt buy on this occasion, I would 100 % recommend this Branch and Howard. What a lovely professional sales person who couldn't do enough and was not pushy at all .

P. M.

Fantastic service, both customer and mechanically. Mercedes went over and beyond, by dropping us off at the cruise terminal whilst our car was undergoing repairs, then picked us up from the cruise terminal The drivers were very professional and the staff at Southampton couldn’t do enough Thank you We will definitely be back and would recommend your garage to everyone.

J. G.

After having broken my shoulder, I was looking for a car which was easier to get in and out of than my present VW, and visited the local Mercedes dealership at Southampton. I was particularly impressed with the way I was shown the various models without being in any way hurried or feeling any pressure to buy. I returned a week later and had a test drive in a model B but again there was no pressure at all. Following that I returned during their special "VIP" sales event in September. By then I had settled on a particular B class model. The salesman, Martin Rendall, offered me a good discount and fair part exchange price but as it was a factory order it would be about 3 months before it could have been delivered. Martin made the effort to search through other national dealerships and found a more expensive model which was offered at the same price but readily available, which I was very pleased to accept. Through the next couple of weeks while the car was obtained and prepared, Martin kept me fully informed. On the day of delivery, I was given a thorough introduction to the car by Martin and Simon Poynter and no trouble was spared in explaining all the extra technology that I had no previous experience of. Both Martin and Simon answered my queries over the next few weeks with great patience and made it clear I could come back at any time if I had any issues. I feel this is exceptional service, always delivered with genuine courtesy, which is why I took the time to write this review.

R. Y.

Great experience from Marshall Mercedes-Benz Southampton. They went the extra mile to get our car all the way down from Cumbria! Very professional, very friendly and full of advice - made it all so straight forward. Many thanks to Holly & the team. (we love the car by-the-way!)

m. w.

Great support provided despite the pandemic. Sales were really helpful, knowledgable and efficient. Really pleased with the car and all of the cover and warrantries -feels safe and assured.

L. E.

I have received an amazing service from Southampton Mercedes, and Malcolm Wickens who was simply brilliant. Gavin Jones was also very helpful too. I previously, the week before went into Mercedes Portsmouth and the service was appalling! I went in early the sales team were in a meeting, I was kept waiting for 20 mins and then the salesman was not helpful and made me feel like I was wasting his time. I walked out and nearly didn’t buy a Mercedes. My friend had come here and recommended southampton. Malcom was so pleasant, polite helpful and not pushy at all, he was genuinely interested in helping me and was great with his knowledge of everything I needed to know. Thank you for an amazing service I really appreciated your help.

A. F.

We had a great experience at Mercedes. The process was smooth and efficient. When I accidently forgot something in our old car our sales associate kindly mailed the item. Thanks again we love our new car!!

D. B.

Recently had the pleasure to deal with Ivor Mitchell who has been exceptional in helping me with my purchase. I originally enquired months ago and Ivor has been patient, extremely helpful and attentive throughout the process. Now I've taken delivery of the vehicle I couldn’t be happier, fantastic and would thoroughly recommend. 10 out of 10

D. P.

We attended the Marshall Mercedes Southampton VIP event. We were introduced to Wade who identified our requirements and sourced the perfect car for us, the whole process of buying a new car was made very easy by Wade’s knowledge and enthusiasm. We would recommend any one visiting Marshalls Southampton to buy a new car to speak to Wade.

K. S.

Had a good experience today. Ivor Mitchell did a great job of talking me through all my options. I bought a great car which I wasn’t expecting to do!!! Very happy and hopefully collecting my latest purchase on Sunday. Thanks Karen Slowen

C. r.

Buying a cars is rarely straight forward there are so many variables: type, brand, specifications dealership, purchasing options and and and..... Personally I waxed and waned on a split decision between BMW530 MSport and a MB E400d Cabriolet? Each consideration came in wave after wave of dilemma to fine tune the decision. ( you know that phase of the car buying process when customers become an absolute pain in the derrière) Throughout this whole process, through the indecision and during the prolonged period when MB could not confirm the delivery date, despite the improving offers from BMW; the steadfast professionalism, commitment to customer focus, and resilience of Wade Turnbull kept this deal alive, Wade stayed close, answers 100’s of my questions, dealt professionally with my emotional reactions and gave up his personal time to keep a demanding customer happy and ultimately to keep this deal alive. As a result, I now have my new E400d Cab and I am delighted with it, I would absolutely recommend this dealership, but above all, I need to share just how much I have been impressed with Wade Turnbull. Thank you Wade, you are a credit to your profession. Campbell.

J. A.

I only have the highest of praise for Mercedes Southampton. I frequently take cars here to be serviced and Steve Kennelly is an asset to their business. I appreciate the way he consists keeps me informed of the progress and status of my vehicles. He always gives detailed and thorough explanations of the repairers that are needed. The service department in general is clean, tidy and well organised. They are extremely attentive to any waiting customer. This is the reason I rate this Mercedes Benz as 5 star. It is a world class service department.

B. L.

When I bought my Mercedes in December 2018 I dealt with Craig Kneller who was an absolute pleasure. I will admit that my view of salesmen was not great but was proved wrong my Craig; he was extremely helpful and polite with a very smart appearance. If I return in the future I will be asking for Craig personally.

J. M.

Malcolm has been looking after me following a few problems caused by an ex employee. Malcolm has been extremely helpful and very patient, giving me as much time as I need and ensuring that all my questions are answered and that I am 100% happy with my next choice of car. I have never felt rushed or pressured and feel valued as a customer. Decent guy who takes pride in his work.

S. M.

Was interested in a used car. Phoned the day before. Very pleasant experience good show around and test drive. Adam was polite and attentively pleasant at all times. Especially compared to some other dealers I foind he was more than happy to get out the service history and answered all my questions rather than evading them. I didn't end up muying a Merc in the end. But if I had I would have bought it from this guy! Cheers to all there. Keep it up.

R. B.

I had brilliant service from Ivor Mitchell, helping me to source a used Mercedes Benz C class coupe. He went above and beyond a service that I would normally have expected, very knowledgeable and thought 'outside the box' for me.

L. M.

Fast, efficient and great service. Popped in to have a look and there was lots of options with regards Smart cars - fortwo. We didn't have to wait long until we met Wade (Salesman) who made the whole process very easy and not intimidating. Thanks and we shall see you again.

D. M.

I purchased a new Mercedes C class from Mercedes Southampton. The salesman Craig Kneller was very helpful and knowledgeable. Following a test drive and subsequent purchase of the car. Craig made the process very smooth by calling me to update the progress of the car purchase. The after sales service through Craig is first class. I will certainly look to purchase a car through Craig and Mercedes Southampton again in the future. Many thanks. Mr D Mason

E. O.

Pleasant and friendly staff at the dealership. Good location and great showroom. As a used car buying experience it was first class. Excellent service from initial contact through to handover from Craig Kneller. Definitely recommend.

E. M.

I was in the Mercedes Benz Southampton dealership yesterday looking to buy my first car and I can honestly say it was one of the best experiences I have ever had. The Salesman who was looking after me was Malcolm Wickens, he was so professional and nice. I had previously been in the Mercedes Benz dealership in Portsmouth and that experience was absolutely horrible it almost made me not want to buy a Mercedes Benz and that was because of the saleman (Lewis Draper) in the Portsmouth dealership. The Southampton dealership is absolutely fantastic from the reception staff to the sales team. I would highly recommend the Mercedes Benz dealership in Southampton because of Malcolm Wicken and his colleges, they were honestly brilliant at their job and helped me so much in securing my dream first car.

A.

We cannot fault the service we received from Matt at the Southampton deadlership. Our expectations and budget were kept in mind throughout and the information we received was detailed and thorough. Matt was so helpful and professional and made our overall experience at Mercedes Benz. We can’t thank him enough!

d. m.

Great experience from this dealership. Ended up buying two cars. Howard dealt with both our purchases in a professional and friendly manner which made the process a pleasure. Recommend with out question.

A. P.

Abbey at Marshall’s Southampton looked after my new E400 purchase and did a really good job. Slightly let down with the handover, previous Mercedes purchase from Sandown Salisbury was much better. Instead of sending me a video of the car Sandown had the car covered with a cover and once the paperwork was complete the car was unveiled, much more exciting. Guess the lack of the free cleaning packs which were previously supplied have been cut due to Mercedes cut backs. Not sure the car was as clean as it could have been, interior glass was grubby and screen had a greasy film on it. Boot shuts had not been cleaned and were full of dirt and dust.

T. A.

Thank you so much Mitch for the excellent customer service rendered during the transaction of the GLE 350D vehicle. Considering my husband had never seen the car, he was confortable with over the phone purchase omly because you ensured all questions were answered and you gave him so much confidence. Mitch's attention to details was next level..The Video he recorded answered all questions at the first view. Husband is happy with the purchase and I am happy with my car and we are grateful to Mitch for the experience!

M. M.

I have been thinking of changing my car a Audi for a few months now and was at the airport killing sometime collecting a friend from a flight So I visited your showroom . I have to say a huge thank you to your Jermaine Sabatelie the star expert he totally has a wealth of knowledge of Mercedes, I was blown away by how the car is in tune with technology and my phone , call me old fashioned but I never new ? Jermaine has been a inspiration and I shall definitely be buying a new Mercedes in the New Year , bye bye Audi . My only disappointment was he was not the sales man , as it would have been a done deal if he was .

M. G.

Excellent customer experience at this dealership, on everything from initial purchase through to product support and servicing. Abbey was excellent as the sales advisor. Thank you.

P. C.

Realised that my MOT had expired and phoned Mercedes at Southampton Airport To see if they could squeeze me in at short notice. They were extremely helpful and booked me in for their first appointment the next morning. Very efficient and friendly staff - highly recommended. 5 stars plus!!! 😁

A. M. C.

Excellent experience purchasing my new car, Daniel Blackburn did an excellent job at arranging a great deal and Adam Rendall provided an exceptional customer service from start to finish. Happy customer.

G. M.

I had a puncture and was taken to Marshalls in Southampton. I'd used Mercedes rescue and was impressed. Because I had taken out tyre insurance they sorted it out with the insurance company, gave me a lift to work. They were supposed to drop my services at work however they drove it home. After a quick call I got some taxi all the way home and was able to claim back the money very quickly. I've always had such great service and always get a friendly welcome

R. M.

Got a fairly decent deal on a very nice A45. The one I was told I was test driving was unexplainably unavailable. But that didn't matter as the one I ended up test driving was the one I wanted anyway. Wasn't to pressured during the sales process, I was made to feel very relaxed on the test drive and could drive it how I wanted, though the theatrics of disappearing to talk to a manager a few times was a bit of a time waste. Car was delivered on the date promised and perfect condition. The car has since been back for warranty work and it was handled very professionally by the in-house team, the work appears to be a very high standard and gave me confidence to sign up for a service plan with them - however the initial request through the phone/internet chat/email was difficult, had to try each method to get an appointment and was poorly scheduled by the first point of contact. Bit of a mixed bag and seems very much luck of who you get on the day. If the admin was as consistent as the sales/service guys I dealt directly with in-store, it would be a 5 Star review

W. H.

We recently bought a new GLA from Mercedes Southampton. Very pleased to say that we received a first class service from Wade Turnbull our sales executive. Deadlines were adhered to, a fair px exchange value was given for our "trade in" and we were treated as valued customers. Nothing was too much trouble. On our experience we are very happy to recommend Mercedes Southampton. Wim Hart

K. W.

Booked car in very efficiently, good welcome on arrival, I explained I needed the car back in time to collect my grandchild from school and the staff, Steve Kennelly and Rob Bacon worked together to achieve a return of my car 1 hour ahead of schedule and having had a great free valet inside and out. A very professional job all round.

J. B.

Took e.class in for a service on 21/3/2019 and could not fault the service and friendliness of Steve Kennelly and Rob Bacon. Turned up early and was immediately offered a drink and the courtesy car was quick in arriving. Speedy service and back on the road by lunchtime. Highly recommended. Many Thanks Jerry

W. P.

My name is tony mcdonald and I wish to place on record my satisfaction in relation to the incredibly high standard that I have received from Martin Rendall during the entire period that I have been visiting the Soton dealership. He has been immensely helpful, considerate and most trustworthy in all his dealings. I have purchased 4 cars during this period and the service provided by Martin has been excellent. He is always very helpful and thorough when I am considering making a change and will make every effort to ensure that the vehicle he makes available is as close to my requirements as possible which must be difficult for him at times but he has never failed to achieve this end . I consider Martin to be a highly professional member of your staff and therefore I put his name forward as a recommendation at all times. Tony mcdonald.

S. S.

Exceptional customer service from Marshall Southampton with our E Class purchase. Aside from the car itself being absolutely stunning, I was more impressed by the down-to-earth and committed approach we recieved from our sales person who, without any hesitation, strived to ensure our car met the high standards they clearly work from. Both my wife and I would reccomend Marshalls without hesitation. Many thanks Malcolm and you will be seeing us again before too long.

V. B.

Alex was a true star, quickly sorting a new part and loaning us a car whilst ours was repaired ,so our trip to see our grandson was not ruined. We were particularly impressed by the speed of the repair especially since the part had to be obtained from Milton Keynes and an added bonus was a sparklingly clean car

J. R.

I have used this dealership for a number of years. Recently I purchased an E220 and a new GLE. We were well taken care of by Craig Kneller for both purchases and continue to keep in touch. The Sales Co-ordinater David Allen has also always looked after us for any problems we might have. Nothing being too much problem for these two excellent people. Would highly recommend - always good service. They always do the best they can!! .

P. H.

Great sales team (specially Wade Turnbull, Daniel Blackburn & Chris Walker). Excellent service, very professional and very knowledgable about the vehicles and how a customer can get the mst out of them. Wade, Daniel & Chris all went out of theri way to make our purchase as smooth & as enjoyable as possible.

J. P.

I have just bought my 4th Mercedes, a fabulous GLE 63 AMG sport. All of the staff were really helpful but special thanks to Craig Kneller for finding me the perfect car. Can’t recommend Southampton Mercedes highly enough.

R. S.

Highly recommend buying a car from here. My salesperson Malcolm was very professional through the whole process. He helped me find the perfect car and was very informative about all extra products and services available too. Easily 5* service

J. P.

Great team and main dealer. Had issues with my car that another main dealer couldn’t resolve. Southampton sorted it within a day. One of the best main MB dealers I’ve dealt with, specifically the service team. Thannks

A. F. E.

Howard Russell provided great customer service when purchasing my New Car. Jermaine also provided great service and supported with all the technical features on my new Car. Thank you both for the great experience!

L. R.

I had a fantastic experience buying my car. Laura completely went the extra mile for me in order to keep me happy including having my car picked up and a courtesy car left while they sorted some paintwork I wanted done. Truly an exceptional service and I would recommend to all. Thanks Laura for all your help!!

N. C.

I would just like to thank Mercedes-Benz of Southampton for the excellent service that I received during my last visit. In particular I would like to thank Steve Kennelly, Service Team Manager, for going the extra mile and ensuring that my very high standards were met to my full satisfaction. I have no hesitation in awarding them the maximum 5 stars for customer satisfaction. A big thank you to all the team.

J. B.

Having dealt with 5 different Mercedes dealerships in the last 7 years, I would like to complement Fabion Kaatz at the Southampton dealership for his professionalism and vast product knowledge. He kept us informed at every stage of the production of our new car and delivery to Southampton. I would thoroughly recommend this dealership when buying a new car. Thank you Fabian ....John and Jan

A. O.

What a fantastic experience it was to be so well looked after by Georgie Thompson from their sales department. She is an absolute credit to this dealership and looked after me with utmost professionalism and friendliness. Nothing was too much trouble and made the whole buying experience a pleasurable one. Thanks again Georgie.

S. O.

An excellent service. They are not actually my closest dealer but, when I tried my nearest, I couldn't get through to a person. When I phoned Marshall MB, I was through to a real person really quickly. I will definitely be back.

D. F.

Car booked in for 2nd service. Courtesy car arranged and ready with service completed as planned. Steve K extremely helpful giving feedback on the service. Overall another positive experience with this dealership, would only use here in the future and highly recommend their 5 star support.

M. A.

Caught with a windscreen wiper in Southampton this morning,went to local Mercedes’ showroom and without fixing the problem completely got me back on the road …… thank you Service team for your excellent help

J. S.

Squeezed my car in for a service on really short notice. There was a small issue with the service, but the important thing for me was that it was rectified very quickly at a time that suited me. Steve Kennelly was very helpful throughout the whole process.

M. D.

We have been buying our cars from this garage for at least the last 10 years. We’re always treated with total respect and feel like valued customers. A special thank you to Abbey and Dan.

G. S.

Wow! I was quite simply blown away by the customer service. I Spoke with Holly and Dan and they held my hand through the process from start to finish even going beyond to make the journey seemless. I can not fault my Mercedes, the whole experience makes me want to find any excuse to get in and drive. Thanks you Mercedes Marshall Southampton.

R. H.

I recently had a problem fixed under warranty and was very well looked after by Steve Kennelly & Rob Bacon who sorted a loan car and kept me informed daily as to when the part would come from Germany. The car was returned looking clean and pristine.

K. B.

I purchased an ex demo SL500 (2,800miles) from Marshalls Mercedes Benz, Southampton, a great car and just what I was looking for, from my home 150 miles away. I negotiated a fair deal with a trade-in of an earlier SL500 with a very good salesperson. Unfortunately from there on things went downhill. After driving the car home I discovered that several things were missing, no owners manual, no first aid kit and only one key. This was in February, and following endless emails and telephone calls it is now early April and I have just received the items, the key having been sent to my local Mercedes dealer for programming to my vehicle today. Obviously the distance between myself and the dealer made the situation more difficult, as I believe a face to face confrontation would have speeded things up somewhat. This dealership, in my opinion, needs to ensure that this situation doesn't happen to others. It's very frustrating!!

S. W.

Just got my new marco polo horizon. What a great experience dealing with these guys super knowledgeable really helpful super patient no pressure can't recommend enough . So different from my last campervan experience (the other German campervan manufacturer) this van feels like a luxury car in comparison and feels so well built not van like at all . Again thanks to the guys (Dave , Jack and Fabion) who made it so easy

F. J.

I had an extremely good experience when purchasing my 4th MB from MB Southampton and this time had the honour to deal with Wade Turnbull. A refreshing professional and a true asset to Marshals. Thank you very much for such a great service, once again.

M. G.

Met at reception by a friendly, efficient and most effective member of staff who quickly booked me in and allowed my to be on my way. The service team members, Simon and Mike, kept me informed and facilitated my collection of car in a friendly manner.

C. S.

My partner went here for help and advice on her car. Staff were polite & friendly and they were offered refreshments while they waited. She was really pleased with the customer service she received from Mike (service dept) who went out of his way to help. Thank you.

J. H.

Just bought a new Mercedes and dealt with Tom Boyle, what an asset to your dealership, he is so polite and very knowledgable. Very good sales person to deal with and prompt when responding to telephone calls.

J. S.

The car is amazing as was the service from Grace, very easy transaction and a great, detailed handover.

P. P.

Just purchased a used S350. Wade Turnbull was our advisor and he made the purchase a very stress free experience. Overall could highly recommend this dealership.

K. M.

Hi, Once again, I had an occasion to ring and subsequently go into the dealership of Marshall Southampton, Mercedes Benz dealership. I was looking at a potential Part exchange. I received nothing but a first class service from all my contact points, but i have to single out Martin Rendall for once again restoring my faith in car salespeople..... he certainly goes the extra mile... even though on this occasion, I didn't purchase a car I will definitely be back next year to look again and Martin will be my main POC.....

L. S.

Recently purchased the new A Class at Southampton, want to say a huge thank you to Craig Kneller for sorting me out. From the initial enquiry through to after sales, Craig has been professional, knowledgable and always a pleasure when speaking/ meeting him. I will continue to come to Craig for anything as I’ve finally found a sales person who I trust and gives a 5* customer experience. Thank you for everything!!! One very happy client ☺️

S. C.

Good communication. No issues with them so far. Not the cheapest but not likely to be either, they're a Mercedes Main dealer.

a. h.

Came into Marshall Mercedes and my first point of contact was with a Mr Adam Rendall, who is one of their sales executives. A professional, courteous and knowledgeable credit to the company. He has just recommended the new GLE. Fantastic service.

S. s.

Very comfortable showroom experience. Ivor Mitchell, our sales representative, was professional and really went the extra mile for us. Our baby was also content in the playroom during our visit. Would recommend.

J. W.

A first class service! Malcolm was great throughout our visit with friendly and expert advice during the discussions and configurations of the car. We will certainly return in the future, thank you very much.

I. S.

I recently purchased a car from this dealership, although there were a couple of niggling issues on delivery, I have to say that the salesman Wade was just superb, he dealt with everything and avoided nothing. So often sales people run a mile from problems but not Wade, he was a breath of fresh air.

L. H.

Picked up my new mercedes this afternoon from Mercedes Benz Southampton. Really grateful to Craig Kneller for a brilliant service start to finish. Appreciate your time and patience Craig in helping me pick my perfect car!

C. B. C.

Thank you so much. From start to finish every call, transaction and conversation has been professional and genuine. I brought my first car a year ago and just had its first service and I have nothing but good to say about every aspect. Thank you.

S. G.

I recently visited the Southampton branch and would like to express high praise for Laura. She was extremely helpful, very pleasant and not pushy at all. Since that visit she has gone out of her way to find alternate options for me and I must say she has made my overall experience of dealing with Marshall’s in Southampton very pleasant. Thanks Laura!

I. W.

I recently had occasion to acquire a part for My Mercedes at this Dealership as my Isle of Wight one informed me the part was no longer available???? Karen in the Spares dept quickly acquired one for me Amazing 5 Star to this Lady thank you oh posted to me 24hrs later.

K. H.

Two recent visits with my C Class have proven to be excellent. The receptionist was absolutely lovely and made a great cuppa, and the service department were so very helpful, very friendly and worked quickly to complete the work. I will always go here in the future.

P. T.

Excellent service all the members of the team I dealt with were thoroughly professional, helpful and willing to go the extra mile. I would strongly recommend this dealership if you are looking for a Mercedes-Benz

M. M.

I have been a customer for 3 years and my experience has always been one of a professional, knowledgeable, friendly team . I would not hesitate to recommend Marshall Mercedes Benz to any of my family and friends . Thanks to Gemma , Leeroy and the rest of the team .

D. C.

Will admit I was sceptical about coming back to Marshall after not very good service at another branch, but had great honest service from Abbey and Fabian who listened to what I wanted and the budget. Walked away with a new car which I am over the moon with.

M. P.

Service and MOT today. Booking easy and convenient, communication excellent as always, Nice talk with Simon Dumper afterwards about the service findings and options for future service plans. Car returned nice and clean - All excellent

H. F.

Amazing and courteous staff. Highly knowledgeable and determined to find the right car for us. Delighted and happy customers, happy to have driven from London for their service. Huge thanks to Fabion Kaatz and the team

H. Z.

Bought my car with sales executive Ivor Mitchell. Great experiences. Ivor is friendly and professional. Five stars puls a big thumbs up!

B. M.

Craig Kneller of Southampton Mercedes was very helpful through the process of buying a new E Class. I would thoroughly recommend them and will be returning again when I need another car.

R. K.

I just want to say a big thank you to Martin Rendall at Mercedes of Southampton. Martin was in regular communication with updates on my new car and provided excellent customer service throughout the whole time. Thanks.

J. R.

Although I was noot the one getting the new car... the service and friendliness was very evident. The staff were professional and the process was very smooth. Thank you all.

P. W.

Been a customer for over 13 years. Sales have always been extremely knowledgeable and helpful and the Service department cater for my every need. Mike Pemberton is especially helpful and a credit to the organisation.

G. H.

Bought a new Mercedes C220 from Ridgeway Mercedes Southampton a few months back. Fantastic car, great service. Couldn't find a fault with any of the car buying experience. Will be back in a few years for another one!

J. S.

We received great service at Mercedez Benz Southampton, we recently purchased an A class through Craig, he was very friendly and made everything easy and hassle free. We would use Mercedes Benz Southampton again.

J. H.

Excellent service from the sales representative Richard Anderson. I could not have asked for better member of staff. I had high expectations and these were met with high levels of service and great communication. Keep up the good work.

J. H.

Fast friendly service in these difficult times. Clean and clinical protection for their staff and clientele. Recommended Mercedes sales and service provider.

d. w.

Excellent customer service from Simon and his colleagues, the fees were very reasonable and not only was my car fixed, it was fully updated and cleaned and an umbrella thrown in as well............brilliant, in fact we will be using Marshalls for any further service to our mercedez.....thankyou

G. L.

Brilliant service from Scott Bowers throughout the whole process, everyone was fantastic and helped me find a car I’d love. I would highly recommend looking for your new car here.

n. b.

Met by Steve Kennelly who ran through what was being done to my car. Work carried out in a timely manner plus car cleaned. Good experience all round.

T. A.

Thank you so much Mitch for the excellent customer service rendered during the transaction of the GLE 350D vehicle. Considering my husband had never seen the car, he was confortable with over the phone purchase omly because you ensured all …

J. A.

Iv never brought a Mercedes before so I was anxious about making the wrong decision, but when I walked in to Mercedes-Benz of Southampton I was put at ease and had great customer service, I was helped by Adam Rendall, his knowledge was 5* itself, because of Adam I am now completely converted to Mercedes, i wouldn’t buy another car anywhere else or with anyone else.

J. B.

Fantastic service from Wade Turnbull at the Eastleigh branch. Really happy with my new car. Would highly recommend.

J. H.

Recently purchased Merc E-53 through Howard - was a really quick, efficient sales process and at a good price. Would fully recommend Howard

L. H.

Picked up my new mercedes this afternoon from Mercedes Benz Southampton. Really grateful to Craig Kneller for a brilliant service start to finish. Appreciate your time and patience Craig in helping me pick my perfect car!

F. J.

I had an extremely good experience when purchasing my 4th MB from MB Southampton and this time had the honour to deal with Wade Turnbull. A refreshing professional and a true asset to Marshals. Thank you very much for such a great service, once again.

T. W.

We have known Young Martin Rendall almost since he joined Mercedes and have dealt with him a couple of times over the years. Seeing as I only went in for a service it was a shock to find a few hours later I had contracted for a new model …

D. F.

Called the service team for advice on a possible problem. Call handled quickly and arranged a service call whilst providing a courtesy car. Completely hassle free, great service and would highly recommend.

A. B.

Excellent service at all times - helpful team ensure that your fully updated on all aspects of the care and support of your vehicle - worth the journey from Bournemouth ( although they do collect !) Would not go anywhere else !

G. C.

Purchased an E22od through Howard Russell on the 31-12-2019, the service i received from Howard and the team was exceptional, i am really enjoying my new and first Mercedes

A. L.

Great buying experience. I was only buying a Smart but the service was top class from first phone call to hand over. Will look to use this dealership in the future.

A. W.

Having recently bought a new car I had great communication and service from Steve Swash at Marshall's Eastleigh, kept me fully in the picture and more than happy with my purchase. Jason Wise.

T. 4.

From coming to view the A35 for the first time right through to placing my order Craig was externally helpful and answered all my questions and even sped through the handover for me as I was running late to a birthday celebration. 5* all round for Craig and Mercedes Benz of southampton !

S. D.

Just picked up my new car. What a fantastic experience. The car reveal was an extra special treat. Thanks to Martin Rendall for delivering a great service.

L. R.

Great service from Craig from when I first went to showroom to the collection of my new car. Craig kept me up to date with progress and also stayed late at the showroom so that I could collect car at time suitable for me.

C. G.

I recently purchased my new Mercedes with the help of Jack who made the process very easy and helped explain everything clearly to me, also was very quick to reply to emails, the help from the other members of the team was also very professional and appreciated. Thanks

D. D. B.

Darren the after sales manager helped me out of a sticky situation with a broken locking wheel nut. I'd recommend him anyday to help customers who are getting no where with the standard service staff.

L. L.

Been using Mercedes Southampton for over 10 years now to look after and service my cars.Thoroughly recommend them. Quick, efficient and very friendly

S. G.

Marshall’s Mercedes service desk was exceptionally professional and efficient, made even better by the warm welcome by Mike & Simon. A fabulous experience all round.

R. G.

Good Customer service, Holly has been helpful throughout the entire process. If the experience with after sales are as good as pre-sale i will be looking to buy from here again!

R. W.

Jermaine did a very good job explaining and demonstrating many of the features of the very sophisticated B Class Premium Plus. He was clear, knowledgeable, patient and showed genuine enthusiasm.

J. M.

Fantastic service from Taha, Chris & the team. Delighted with my new car!

G. P.

The whole dealership but especially Malcolm Wickens proved to be professional, knowledgeable and friendly whilst not being over bearing or pushy... the whole experience of acquiring a new car was made fabulous from the first enquiry through to collection... I thoroughly recommend this establishment.....

L. W.

Bought my car with Sean Alexander at Marshall and had a very warm welcome. Sean couldn't do enough for me, he was very helpful during and after the sale.

R. B.

Great experience, Charley was very helpful.

D. C.

I have called the branch a few times and had no luck in my enquiry. I called again and was put through to Holly, she has been amazing, she has got me all relivant information needed, emailed and called back to discuss other option. HOLLY HAS BEEN AMAZING AND WOULD RECOMMEND ASKING TO SPEAK TO HER.

Z. A.

Excellent customer service from Nathan at Marshall-Mercedes Southampton. I would highly recommend. I would definitely purchase a car again from this dealership.

T. D.

Great service but unfortunately don't have the car for me at this time. Richard was very helpful, providing quotes and following up a number of times. I will bear in mind for the future.

p. m.

Whole experience with Mercedes Benz excellent as always. Craig Kneller was very professional and helped us get the deal that was right for us. Thank you Craig!

J. L.

Craig Kneller provided a great efficient service. No hard selling of the car. Appreciated what I was looking for and why I was interested in the car. Would definitely recommend

A. S.

A first class service when we purchased the Car from Marshall Mercedes-Benz of Southampton, Holly Guy has been outstanding with her Customer Service from buying the Car to Customer after care when i contacted her always polite and understanding really putting the Customer first excellent experience in every way many thanks Mr Stevens

J. A.

Iv never brought a Mercedes before so I was anxious about making the wrong decision, but when I walked in to Mercedes-Benz of Southampton I was put at ease and had great customer service, I was helped by Adam Rendall, his knowledge was 5* …

W. S.

Great service, Simon and Mike in service department keep customer well informed on the vehicle progress and very pleasant. Courtesy drivers very smart and always pleasant too.

S. S.

Adam was brilliant from start to finish! I have no complaints at all. He is an asset to the company and I would recommend him any day of the week.

J. D.

I had fantastic experience at Marshal Mercedes Benz showroom Southampton especially with Martin Rendell who is sales excutive there, He is the person who has all qualities to be in that position.He gave us enough time to decide on our buying which helped us to make wise decision.I would proudly say that he is not at all a pushy salesman.He explained everything crystal clear and it was comprehensible.He was down to earth person to us with charming personality.All our requests were met by him.All the very best for him.Thank you all .

J. H.

Recently purchased Merc E-53 through Howard - was a really quick, efficient sales process and at a good price. Would fully recommend Howard

I. P.

I have had a number of Vehicles serviced by this branch and the service was excellent, I would not hesitate to recommend to any Mercedes owner, all the staff are extremely nice people to deal with.

U. R.

Great service, Abbey. Thank you for your help and assistance in helping us buy our next new car. A very pleasant experience.

C. W.

Laura was great. She kept us informed and gave a thorough handover when we picked the car up. Would recommend.

P. C.

Jack was very helpful and informative, not pushy

S.

I felt comfortable and not pressurised at all, I asked loads of questions and had loads of great info and help without any hassles. I would totally recommend (especially Jack, who was super helpful and lovely!) :)

L. R.

I was really well looked after by Wade (Sales) and Chris (Technical). Very enjoyable experience, no pressure, and very happy with first Mercedes! Thanks guys!

M. R.

Not very good customer relations, never got back to me regarding different car options, however, the tech guy was really good with regards to my queries about the Mercedes me app, thanks very much !

A. A.

Amazing service, answered all my questions, nothing was too much and my car is perfect! Highly recommended and will be returning!

C. A.

Excellent service as always. Cheerful friendly professional from all staff encountered. Steve kennelly excellent, great gave clear information and very helpful. Thanks you Mercedes Southampton .

S. J.

Really happy with the friendly, helpful service from Marshall MB Southampton, we were looked after very well and will certainly use them again even though they are not the MB dealer closest to where we live.

L. S.

Great customer service and grace is the girl you need

D. L.

Excellent communication and service throughout the purchase. Steve was first class, well worth the long drive. Thank you

n. b.

Met by Steve Kennelly who ran through what was being done to my car. Work carried out in a timely manner plus car cleaned. Good experience all round.

B. L.

We've used this dealership for a number of years and have recently dealt with Martin Rendall. Martin has been very accommodating and an absolute pleasure to deal with.

R. H.

I have bought two cars here, sales people are not pushy, very polite and to be honest I found the whole experience to be excellent. Can't recommend them enough.

j. s.

Nice cars nice place especially abbey and wade they know their jobs tell you what you need to know and before you know it youve bought a new car what else can i say nice people nice car

R. G.

Many thanks to Shardaye for another hassle free experience. Great service and a lovely car. Great service and a great car!

S. S.

We was booked in to look at a AMG with Howard Russell today 5* service cant thank him enough he really did know his stuff.

r. a.

Cant fault the service I received Staff were very helpful Steve Kennelly & Rob Bacon were a credit to the showroom at Southampton would recommend this branch Thank you

W. W.

All very good at the parts department polite man ans very helpful wiv me parts i bought ans good price realy thanxs William

m. w.

Charley Dobson was extremely helpful, great customer service and an all round good experience in buying my new car.

A. G.

Excellent service from Abbey Lyndon. Great aftercare. Loving my new GLA! Thanks. Jane Ogden.

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