Reviews of Ken Jervis Ltd. (Car Dealer) in Stoke-on-Trent (Staffordshire).

Ken Jervis Ltd

495 Reviews

313 Comments

Car dealer

Used car dealer

Cobridge Rd, Hanley, Stoke-on-Trent ST1 5JU, United Kingdom

Description

Information of Ken Jervis Ltd, Car dealer in Stoke-on-Trent (Staffordshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Ken Jervis Ltd

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Reviews of Ken Jervis Ltd

s. m.

Fantastic experience. Just purchased our car from Ken Jervis and can honestly say what a brilliant service we received from the cobridge branch. We have been dealing with Rich our sales representative and quite honestly what a super star he really is.. he listened to our situation regarding issues we had with our old car and still managed to help us! So pleased with our new Kia. Will definitely be using them again we are so impressed. Rich is a credit to the company and so easy to have dealings with. Thanks for relieving us of our headaches. Much appreciated. Selina and Alan Morris

S. B.

Super efficient kia dealership. Used twice for warranty issues and both sorted within a few days. Nice polite staff. Courtesy car £20 which is a bit steep but for the great service its a small price to pay

t.

Just first class professional service from all in the Service team. Helpful, polite and very efficient service levels. Top class and certainly encourages customer loyalty. A very big thank you ladies and gents!! Impressive.

N. B.

Totally transparent and easy experience to buy a car. Everything was dealt with in a relaxed and friendly way. Nothing was too much trouble and I am now enjoying my new car. Thanks to everyone at Ken Jervis.

J. B.

The staff at Ken Jervis Ltd were good because they were friendly, knowledgeable and genuinely cared. Giving my daughter a bunch of flowers was a really nice touch and made her feel very special when we picked up her Motability car!

J. L.

Great advice from James.Excellent customer service.Would highly recommend.Had a lovely coffee made too.Lovely and clean.Bright & welcoming.Thankyou.

Z. W.

Would recommend 100% the people there are so helpful friendly & go out off there way to assist you with what ever you need. Or any advice. I've had 2 cars from them over 4 years. Absolutely no problems at all. If I have a question even now you just phone and they sort it. The best bit off my visits to kia is the cup off tea. (Ask for Richard to make tea, he makes the best lol )

A. L.

Had a lovely meeting this morning with Garrie. Very helpful indeed. Knowledgeable, polite and very efficient. From arrival to ordering a new Ceed GT line to leaving was about 20 minutes. 3 months can’t come soon enough!! Many Thanks. Highly recommend.

J. S.

I cannot recommend Kia highly enough! The service is second to none, always helpful but not pushy. Mike Buckley who was recommended to me absolutely knows how to deal with customers, he is knowledgeable, professional, and goes that extra mile to ensure you are happy with your car. Trust me my husband does not like parting with his money easily. But we have now got 2 Kia’s a Sorrento which my husband loves and I had a Sportage 2 years ago (I really wanted an Evoke as my mum has one). The Sportage knocks spots of the Evoke so I have just had a new one and it’s amazing. From sales, after sales, service and general availability for advice I must admit Kia are outstanding. All the staff are helpful and very pleasant.

K. H.

My experience at Ken Jervis Ltd was positive because it is like taking my car to be serviced by my family. I can trust them and know that my car is being looked after. This is my second Kia bought from Ken Jervis now. My husband also has one as well as my Mum, sister and brother in law. I wouldn’t recommend my family members to buy a car from Ken Jervis if I didn’t trust them.

K. B.

Just picked up our new Kia, what a delightful, professional and perfect experience. Would recommend them to anyone. Nothing was to much trouble for them.

M. T.

Went along today to test drive the very impressive new kia sportage amazing spec . The sales chap Garrie was very knowledgeable and answered all my questions Professionally while making feel totally relaxed a 10 out of 10 experience. Thanks Garrie and Ken Jarvis.

K. P.

Very very happy with the service received from the team .Brilliant repair under the warranty and passed the MOT. Lovely ladies on the telephone helpful and polite we will be returning when if we decide to upgrade thank you. 😊

b. z.

Mike Buckley is a legend - always been of great service and a credit to the KEN JERVIS - Kia team in STOKE. Thanks for all of you help and guidance - much appreciated.

S. W.

Ever such helpful staff on the service desk. Of course more expensive than normal garage but I just really wanted my Kia having a thorough diagnostics.

R. P.

Big thanks to James Norwood who couldn't do enough to help me. Kept me updated every two weeks and was always on hand to answer any questions I had. Thanks James, credit to the company

L. D.

A very efficient service, every time I have dealt with Ken Jervis, from purchasing the car, to services and MOTs. Excellent customer service too.

D. J.

I'd recommend Ken Jervis Ltd to a friend because I had a very good service and all of the sales team were great, Mike Buckley imparticular as ge was the sales person I dealt with

A. D.

Friendly garage , not just after your money , kia cars are value for money with 7 years warranty and very reliable, im on my 3rd car from Ken Jervis (shortage GT line AWD petrol) love it best car I've ever had 😁👍

S. H.

I recently brought a KIA from Ken Jervis. I was very impressed with the service I and my husband recieved. We needed a new car and were trading in our old one. Richard (sales) was the first person we spoke to when we arrived at the garage and he was very helpful and gave us all the information we needed. from the moment of deciding what car we both liked and talking through the different options we had, we were given a brilliant service and never pushed into a decision. we asked for roof bars to be fitted before pick up and this was never a problem and we were able to pick the car up within the same week, which was amazing. Thank you all for the Brilliant service and for been so helpful.

S. M.

Excellent service from start to finish, the whole team really look after you and a special thanks to Garrie, love my new Kia and was so impressed the other half getting one on Friday too.

T. P.

Ken Jervis Ltd offer first class customer service and make you feel really valued as a customer.

R. A.

I recently bought a new car from Ken Jervis Kia. It was a Kia E- Niro electric vehicle and my purchase experience was a brilliant one. From my first contact with the sales team I had world class treatment all the way through my buying process. Nothing was too much trouble for the team and I was looked after by several different team members during the purchase. My new car arrives on the 1st March and is being delivered to my driveway due to a tactical problem I have with making a collection on that day. Well done Sean and all the team at Ken Jervis Kia …. I can now see why you have won all those awards over the last few years!

R. H.

Garrie sorted us out with everything we needed and wasn’t pushy at all for the sale,very relaxed. I recommend going to Ken Jervis for your new Kia. If you spot a new Kia anywhere else cheaper they will price match it for you

d. B.

I required some informatio regarding electric cars I spoke to Garrie, he told me everything I needed to know the pro's and the con's without the big push at the end. It was very refreshing to talk to somebody who was not just after another sale. Well done Garrie. Dave Boulton

C. F.

Came an chose a Niro for our son. The gentleman who put it through,John Hart was exemplary. Took the trepidation out of choosing a new car. Highly recommended

J. S.

Garrie was a Great chap - very friendly - even told me how to start the car!!! 😄 - never driven a car b4 where you had to put your food on the clutch to start it!!! Got to get used to that!!! Thank you Garrie😉🚂🚂🚂

K. A.

Great service, whole experience from test driving to purchasing and delivery first class. Fantastic car, I couldn’t be happier.

I. G.

Purchased car 5years ago. I always return for servicing and MOT. Staff very friendly, communication before and after work excellent.

S. M.

One of the best Dealerships we've ever dealt with. Great help with test drives, nothing too much trouble.

M. s.

Very courtious and friendly staff, no pressure selling, nice stock of cars.

K. B.

Recently purchased a Kia Sportage. The service was amazing and they couldn't have helped anymore. Car was perfect aswell !

D. M.

Having just finished my shift I got into my Kia Sportage 2016 { which I have owned from new and now 51K miles} and had a problem with the electrics/ steering. I contacted the Service Dept at Ken Jervis Kia and they promptly booked my car in. The following day the Service Department called me and explained the problem and as I needed a vehicle for the day I was able to hire a courtesy car which I really appreciated and at a very modest cost .Next morning I received a text to say my car was ready for collection and best of all the repair was covered by Kia;s 7 year warranty .Thanks to all the staff at Ken Jervis Kia who offer a polite ,friendly service.

D. C.

Been having my cars from Kia for 16 year's & been very happy with all my cars.

R. F.

Garrie has the patience of a saint!! We went not knowing what we wanted. Every video of a car we’ve asked for he’s provided. Test drive booked for the 12th. Thanks Garrie !!

P. H.

Service here is always second to none, I wouldn't go anywhere else for Kia

S. P.

Always good service with cheerful and knwledgeable staff. We had exceptional help when our second car was written off in an accident and we were able to replace it quickly. We now own a third KIA Venga and are very happy with it.

R. L.

A somewhat awkwardly located Kia dealership but one that is seen daily by thousands of motorists as they pass by. The sensible ones, who are interested in purchasing a vehicle, should make it their first port of call! The staff are outstanding 🤗, being very pleasant, welcoming, friendly and knowledgeable. Nothing is too much trouble! During the occasions I visited, the showroom was heaving with people, but the staff remained welcoming and highly professional in describing and presenting both new and pre-owned high quality stock. I would recommend that anyone who is interested in purchasing a vehicle, make this their first 'port of call'. They are unlikely to be disappointed! "Location, location, location" - ne'er a truer word spoken!🚙 17/03/22… I might add that, today, I had cause to take my 15 month old car to be scanned for a minor problem. I had booked a courtesy car, which was essential. By the time I got home, they had diagnosed the issue, ordered the part and were arranging future fitment. Again, their employees were wonderfully polite and thoroughly professional, and it was nice to be greeted using my first name by the excellent sales representative who had sold me my XCeed PHEV, which I can thoroughly recommend. 06/04/22 UPDATE .... 100% satisfied with the company's performance re. vehicles & staff. 26/05/22 UPDATE .... Attended the launch/promotion of the new Niro. Very impressive and well attended presentation with refreshments. Kia's updated range of vehicles continues unabated. They have something for everyone, of all ages and needs. No wonder they are 'wiping the floor' with their competitors.

L. C.

I collected my car on Saturday the 13.02.2021. I sent an enquiry and I received a response first thing the next morning with all my questions answered and a lovely video of the car. I was so pleased with the service I received and the updates on the car with brilliant videos of everything for me. I can’t thank Mike Buckley enough he was an absolute star so helpful and kind and his videos of the car was fantastic. I’m actually from Manchester but I travelled down to collect the car and I think going forward when I’m next looking for a car this place will be my first stop. When I was in the showroom Saturday everyone was so helpful and polite and the showroom is spotless. I’m so glad I have found this dealership. 5 stars for everything with this place it’s been a pleasure. Thank you again and a big thank you to Mike for all his help 😊

C.

Nice polite staff that know what they're talking about. Go above and beyond with customer service. Family recommended it and I'm glad I bought from here.

A. O.

Brilliant got my car fixed really quick.. Less than 24 hours

J.

Recently came into the dealership to look at getting a new car. I was left to myself which was pleasant and then approached after 10-15 mins of looking around by Ben. Lovely chap who introduced me to Rich Easton. Rich was fantastic in arrange my finance deal and was extremely throughough in providing me with the information I needed. Would 100% recommend Kia Hanley to any prospective car buyers. Great car buying experience.

S. B.

Absolutely fantastic every time I’ve been, customer service is spot on and cars that last and last

N. R.

I love my new Kia. Kia have made improvements to the Picanto than make driving this little car a dream. It's just perfect for me. Mike and his team are lovely, always so helpful and friendly 😊

S. H. C.

A variety of vehicles for all tastes and budgets. Very friendly, helpful staff. Reliable vehicles too.

C. H.

Fantastic experience purchasing my Kia Picanto X Line S in July 2021. It was my first time purchasing a car from a dealer and I was very happy with the whole process. Many thanks to Garrie and Mark for all their help. Thanks also to James for the really useful tech talk.

D. H.

Richard Ashton, thank you for the entertaining pleasure, my daughter just brought the x ceed from you and we couldn't of asked for a better person to deal with, you should be commended on the way you deal with customers, truly a genuine nice guy, thank you for your time and I look forward to dealing with you again soon. Well thank you again Richard, our second kia xceed in 3weeks. You have made two ladies in the family very happy. It's a great pleasure to have you as our Port of contact at ken jervis, you do a brilliant job. It's got to be my turn next lol thanks again your a star

A. A.

We had no intention of buying a Kia Sportage, in fact we were going to the VW dealership at Stoke football ground but as we were passing we stopped to have a look. On arrival the salesman Richard Ashton (no relation) acknowledged us but left us to have a wonder around. When we started to ask him questions about the stock of cars you had in he soon pointed us in the right direction as we need an automatic car due to my husband’s knee problems. His quote to us was “this car has your name all over it” and how ture he was. I have never driven an automatic before so was a bit wary but my husband drives an automatic at work (Tesco dotcom driver) so he was fine but after Richard arranged for us to take it for a test drive I was ok just have to remember to leave the gear stick alone. After I grilled Richard over the Kia approved warranty, all the serving packages and the options which he explained to my satisfaction as i do know something about this with working in the motorhome side of the industry he left us alone to make up our minds. Not at any time we were pressured to make a decision, he was there if I had a question but was not hovering over us. This made him the perfect salesman for us and we were very comfortable to buy from him and we would give him 10/10 for his professionalism. We have taken out the service package which was explained by a member of your servicing team, this has given us the peace of mind that the car is covered for the next 3 years. We would highly recommend Ken Jervis if you want a high standard of service with no pressure to buy. Many thanks again Paul and Ann Ashton (no relation)

B. G. H.

Visited today, not really knowing what I wanted and was greeted by a lovely, charismatic gent called Rich. He was able to point me in the dorection of a model to suit my needs. Unlike other garages I have visited in the past week, Rich was able to answer all of my questions on the spot. He arranged a test drive for me during my visit and again showed his broad knowledge of the vehicle. The other staff were very pleasant also and it was by far the best customer service after having visited other local dealerships. I can't thank him enough for finding me a perfect car!

M. R.

Very good my brother has a new car on order 👍.

R. B.

Salesman Mike Buckley was excellent - very courteous and spent time explaining any queries we had. We were more than satisfied with Ken Jervis Ltd as a company, and having had the car for just 2 days, we are extremely pleased with it.

D. D.

I have to say that the guys that work here are brilliant and really friendly to talk to. Having purchased a car from here a few days ago, Garrie handled everything professionally and allowed me to go through everything at my own pace. The team that work there have obviously gone through every effort to make sure that all measures are in place in terms of covid and I really do appreciate that. The service all in all was friendly and top tier from everyone especially Garrie who was dealing with me. I will most certainly be coming back in the future.

T. S.

Fantastic customer service from start to finish. Purchased during tight covid restrictions, no delays and the team worked so well with social distancing and ensuring all measures were in place and adhered too. I felt safe and reassured and we are absolutely delighted with the car. Thanks Ben Park at Ken Jervis Kia

D. S.

Good service. Nice people. Very knowledgeable.

N. L.

Absolutely superb service. We had to go as a family to look at a car as no childcare but the staff were accommodating and everything felt safe. The test drive was arranged quickly and the paperwork completed efficiently. Garrie was helpful and not pushy at all. When the third? lockdown happened I couldn't go to collect my new car but Garrie rang me straight away to arrange delivery of the vehicle. All emails were dealt with promptly and pleasantly and I felt confident that all would proceed well. We chose Ken Jervis because of the excellent customer service and we were not disappointed.

m. s.

Friendly, knowledgeable and professional from start to finish, from Ben sending a video of the car, to dealing with Ian, through to the really helpful handover. The car was prepped to a very high standard and The flowers were a lovely touch too, would not hesitate to recommend

S. B.

I have just purchased a Kia Picanto Gt-Line and oh my god I bloody love it. it's my second car as I only passed my test 3 years ago and it's such an upgrade from my first car. The service I received was absolutely amazing, I can't fault any of it. The sales executive Mike was so friendly and welcoming, not pushy at all which I love. I hate feeling pushed into a sale. Everywhere was clean and everyone followed social distancing guidelines and there was hand sanitizer available. It was so quick and easy to buy from them and they have a budget maintenance package so I don't have to worry about paying for my service and MOT all in one go. 10 out of 10 for everything, thank you so much. I can't wait until everything is over so I can take her for a real spin!!!! Mike is a total credit to your company and I hope that he will still be there when I buy my new car in 4 years time.

J. A.

Brilliant sales and after sales service highly recommended. We have bought two cars from them and had 5* service at all times.

j.

Brought my car off Ben Park today. Service was perfect. Ben was really helpful and guided me through purchase every step of the was. Flowers at the end was a lovely touch.

A. B.

Prompt, professional, efficient Customer service . A massive thank you to Ben Park for making my mobility car change over stress free and for his excellent customer service.

R. S.

We have just taken ownership of our Kia Niro 2 self charging hybrid; our transaction was handled very professionally and with the personal touch by Mike Buckley. This is our first hybrid but our not first car from Ken Jarvis. The whole buying experience is very customer focussed without any pressure to buy to meet sales figures. We received a general customer email advertising the Niro and decided to have a look as the deal at the time suited our needs perfectly. This is early days in the Niro experience and we’re getting the hang of the different driving and the excellent standard features. Around town locally today we have returned a mpg figure of 67.6; this is amazing. We look forward to many happy motoring miles that will keep more money in our pocket and less time on the petrol station forecourt. Many thanks to the Ken Jarvis dealership especially the personal touch handled by Mike Buckley.

L. W.

I bought my Kia from Ian Clewes a year ago and I was very well looked after. I took it for its first service today and I was warmly welcomed by the gentleman washing the cars who asked if I needed help and then by the lady at the service desk and also by Ian who had contacted me prior to my service. I'm major impressed! Keep doing what you're doing, it's brilliant - thank you all.

L. M.

Spent a couple of hours with Garrie looking at options on a new Sportage. Couldn’t ask for a nicer guy to buy from! Open and honest no pushy hard sell, just a straightforward easy chat! Yes we purchased a new car and yes it’s a beauty! The whole team are welcoming and will look after you for sure! Thanks Garrie and the Stoke team, highly recommended. Roll on the new arrival! Second Kia we have purchased now! First class! 👍

D. N.

Excellent Service from Garrie, genuine advice without intimidating pressure selling prior to purchase. Video very informative & personalised. Post sale customer service continued with personalised attention to detail and a genuine appreciation of ensuring our understanding of the financial agreements & car functionality were fully understood.

D. M.

Really friendly no hard sell staff!!! Very helpful 👌 ☺️

V. M.

On the plus side they managed to fit me in before my warranty had ended, however they failed to pick up on the issue i took it in for which was flagged in my MOT done 1 month later.

M. C.

We would like to thank Garrie KenJervis sales for all the help he gave us on choosing our used car wonderful service and also James the tech man for going through all the information for us thanks again John Brodie and Margaret Colclough

J. H.

After months of trying to find a decent Kia Sorento for the right price, we finally came across one at Ken Jervis. I rang during lockdown on a Saturday and spoke to Mark. After sharing some negative experiences of what we had previously seen in other garages, Mark promised that we would not have a similar experience and that the car we would be buying will be the best it could be. Living in Stockport and buying from Stoke On Trent without physically viewing the car was going to be a gamble. However we put our trust in Mark and the team and they certainly did not disappoint. We had constant communication from start to finish. We received a video of the car, due to not travelling to see it. Looked amazing. When we picked it up, what else could I say but amazing. The car is outstanding. Mark, Richard and Ian were simply amazing to deal with. Nothing pushy about any part of the sale. Simply outstanding service. The Towbar was missing a key. No problem, Mark contacted the previous owner and has posted them out to us. That really is going above and beyond. When we were ready to leave Richard gave us a lovely bunch of flowers. Such a nice touch. I have a Kia garage 3 miles from the house, however i’ll Be back to see the gents who have looked after us so we’ll. Thinking of buying from here but live far away. Don’t hesitate, everything they promised was delivered and more. Thank you. Mr & Mrs Hartley.

J. M.

Brilliant service from my initial call with Garrie to receiving my brand new Rio 2 auto last week 😊. Due to COVID everything was done via video, phone calls & emails and handled in a professional manner throughout. I was kept informed of updates at all times and thoroughly impressed from start to finish. I love my new car it’s a dream compared to my little C1 and has lots of added features which are great 👍 I would not hesitate in recommending Garrie & Ken Jervis Ltd to family & friends.

M. B.

Fantastic staff. unbeatable service. Great deals too. I can't praise them enough 👌

M. L.

I've had the pleasure of buying a car from Ken Jervis today, I've never used them before. Garrie couldn't of been more accommodating. Its a big deal purchasing a car at the moment, we live over an hour away so we couldn't visit the showroom but Garrie made it an absolute breeze. Nothing has been too much trouble, the customer service/care I've received has been second to none. The video Garrie recorded for me was fantastic and answered any questions I may of had about the car. My new car is being delivered next week and I can't wait. I won't hesitate in buying a car from them again. Thank you!

N. G.

My Daughter recently bought her first new picanto from Ken Jervis. When we first went to show room, we were met by Ben one of the sales team. Ben was fantastic with us she was given a very good deal. Ben went above and beyond for her. On the day we picked her new car up Ben even had a bouquet of flowers for her which was the icing on the cake. A VERY BIG THANKS TO BEN.

K. M.

I recently purchased a 18 plate Kia Rio and I can not thank Mike and the team enough. The service and care I received was absolutely amazing, 5*s!!!! Mike was a pleasure to deal with and I can not recommend him enough! The car is fantastic, I shall be definitely using Mike and the Kia range in the future!!! 😊😊😊

D. B.

Had some dealing today with the Parts department found Mark and his colleague really parts knowledgeable, informative plus really very helpful, a pleasure to deal with.

N. T.

Prompt, professional, efficient Customer service as always. A mark of great Customer Service is consistency and my view has not changed in 10 years of business.

B. L.

We had a 'waiting' appointment for attention to our Ceed's brakes. Very efficient & friendly reception staff. When we arrived, the car's paperwork was to hand & we were soon in the seated area complete with coffee, biscuits & a choice of magazines. The job took just over an hour & Neil from the Service Department, went through what work had been carried out. Prices compare very favourably with other garages we have used in the past. Very impressed with Ken Jervis. The staff, regardless of whether or not they are having a good day, are always friendly, helpful and professional. Having mobility problems, I appreciated Neil bringing the car up to the showroom door, especially as it was pouring with rain. Nothing seems to be too much trouble. Well done & thank you.

N. T.

Excellent service today given at Ken Jervis. We were made to feel welcome from start to finish especially by Zak and Mark, we felt comfortable and didn't feel pressured to buy like we have experienced in the past with other dealerships, it makes a big difference. Thanks for the coffee and mince pies and look forward to collecting my car shortly.

P. L.

First visit to Ken Jarvis and came away with my first Kia purchase. Very friendly and helpful staff, especially the cheeky chappy with the big smile. Nothing was too much trouble. Thanks Richard your a star 😁 I am extremely pleased with my new car. Neat and tidy showroom that I highly recommend a visit.

c. s.

Picked our new kia sportage up on thursday 30th september the customer service is impecable at ken jervis the motability representitive garrie went abovd and beyond i would highly recommemd

G. C.

My wife and I have had our Kia cars serviced at Ken Jervis for over ten years and have always found them to be exceptional in every aspect of what they do but today when we went to collect my wife's Picanto following a service found the battery flat and the car boxed in by other parked cars. They soon managed to jump start the vehicle and we only suffered a 30 minute delay. They were most apologetic and embarrassed.

P. A.

It all started with a leaflet advertising the new 21 registration vehicles and the fact that the wife didn't feel comfortable driving my Kia Sportage (which we brought from Ken Jervis 4 months ago) she picked up a chip on the windscreen when driving it for only the 2nd time and i wouldn't let her change any of the settings only the radio station lol. Ann has to travel a 30 miles round trip each working day so we needed something better than the 07 Punto she was driving. We rang Richard Ashton with only 2 requirements, we didn't care what model or colour or how old it was but it had to be an automatic and have a cup holder for Ann's morning cup of tea. Richard then us a link to a Rio 68 plate he had in stock which we viewed a few times and after 2 phone calls and one video she said yes to the Rio. Richard dropped off the Rio today and we said goodbye to the Punto. It was the first time we had seen the Rio as when we dropped in to sign the paperwork it was having Diamondbite put on(free gift from the leaflet). Everything that Richard said about the car in his video was correct and he has done it again and found the perfect car for our needs and has had to worked around a very trying and worrying situation and has kept us as safe as possible. We really like the short video introduction to your servicing department as we have taken out the service plan on both cars and it is nice to put a face to a name. Thank you once again Richard Ashton (still no relation) our perfect salesman. Paul and Ann Ashton

A. C.

Having had a fleet vehicle supplied to me by my employer for years and now switching to car allowance, buying a new car was something new to me. Lots of questions I needed to ask and the team, particularly Rich Ashton, were top class. Great guys who arent up their own backends like you get with some showroom salesmen. Real down to earth team who are so easy to get along with. I did a lot of umming and arhing as I needed to get things right and Rich showed patience and a desire to educate and assist at all time. There is no hard sell feel to the place. Yes it's their job to sell and I was made aware of all add ons but not once did any of the team make me feel harassed in obliging to anything. Rich even bought me a bunch of flowers for making my purchase so I gave them to the Mrs and told her I bought them.....shes done my sandwiches for work for the first time in years! As with any recent purchase, the proof will be in the pudding on the vehicle itself, which I only collected today. But having read the reviews for Ken Jervis and having dealt with this team first hand, I'm confident I have been looked after well. All being well, I could see myself dealing with these guys for the rest of my life!

D.

Absolute Amazing service from Ken Jervis Ltd, Garrie was really helpful and even contacted me after i had bought the Stinger to see how i was getting on with it, Stunning Car, Thanks again!

P. D.

This garage goes the extra mile.... And then more miles! Nothing is too much trouble. You are welcomed and appreciated as a customer. I would really recommend. This place is light year's ahead of other garages!!

S. B.

We'd like to thank all the sales team for excellent service. You went above and beyond to help us with purchase of our new car. We'll definitely come back and recommend you

P. H.

Absolutely amazing had a problem with my car took it to one Kia garage near where I live and they quoted me a new engine so thought to take it to another Kia garage so glad I did found the problem and fixed it . amazing service and will definitely be going back keep it up guys .

D. A.

Since the Stonic was released I have wanted one, today my dream has come true. Richard has been aware this was the car I wanted for some time and has kept me updated with what's due in. Last week Richard informed me there was a Stonic due in I'd like and it was available for a test drive last weekend, which I took. After the test drive there was no pressure to purchase the car, but it was just what I wanted. Service was excellent, everything was sorted there and then. Service plan was also explained by a lovely young lady. I now have the car I've wanted. Please don't take my word for it, go to Ken Jervis Kia yourself, you won't be disappointed.

D. S.

We've not long had our first Kia experience. WOW whot can I say 10/10 . Firstly there was no pressure whot so ever in purchasing the vehicle just take it for a test drive and make your own mind up. Our sales assistant was Ben Parks ,whot a great guy, he told us anything and everything we wanted to know about the vehicle . Such a quick smooth operation from test drive to purchase. Will definitely recommend Ben and the Kia brand. Oh , the lovely bouquet of flowers to celebrate our Anniversary was a lovely touch also.

P. R.

Very happy with the service and vehicle

K. S.

Great experience, Ben was a super guy, very informative and friendly👍 look forward to many hours/years with our new car😊 the flowers did it for the misses💐

J. B.

Just collected my new RIO I am very pleased with the whole experience. Ben was excellent throughout thorough, knowledgeable and friendly. No hard sale just explained my opinions and let us decide. Will definitely recommend to friends. 😁

k. b.

The friendly local garage nothing is too much trouble and they greet you by your first name. The staff are so friendly, when you walk into the showroom your called by your first name. You get quality cars and good after sale service.

S. G.

Can't fault these people. Nice friendly staff, who actually drove me back to work after I dropped off my car for it's service. They actually rang me and apologised because I didn't moan about a seat belt issue I'd had haha.. That's service. Also when you fill in them (how did we do cards) they actually read them because they rang to discuss my opinion. AAA+ customer service & great cars.

D. B.

Went for my 3rd service lovely staff clean car after service

n. H.

We have had our kia for 5 years now and have always gone to this dealership for all mots etc, great place, you can wait whilst they do the mot's and they give you a cuppa and a biscuit-not ordinary biscuits but a posh shortbread biscuit, awesome magazine selection and a business corner with free WiFi if, like my husband your company isn't aware you are using work time to get your car fixed!! All staff are very friendly and welcoming, I also had a great chat with one of the sale guys about dogs and which car and rubber mats are best!! They are car sales without being those annoying car sales, if you know what I mean!!!!

D. J.

Brilliant experience. Very friendly and honest about what you're getting. Thank you to Garrie for the quality service. Top bloke and I shall definitely recommend to anybody looking for their next motor. Well done. 👏

C. K.

First off I'd like to thank everyone that has taken the time to share their experiences. I chose Ken Jervis based on these ratings, which I can say is well deserved. I dealt with Garrie Moore and the whole sales experience was faultless and at no point did I feel pressured. There was no hard sell. The car was ready on time, very well turned out and had all of the relevant paperwork; the flowers were a nice touch too. I received a courtesy call a few days after the purchase to check everything was ok and was offered assistance with the wealth of tech the car packs. Since purchasing the car I have contacted Garrie a number of times and the service dept and they both responded promptly to my follow-up questions. I've raised a couple of minor points with Garrie and he has been very efficient and accommodating resolving them. I would highly recommend this dealer.

L. H.

Great Kia garage. Helpful staff. Brought my car from here, will probably get my wife's new car from here too. Good facilities on site, garage/servicing and sales. Customer toilets. Seating area and toys for kids. Good selection of cars to sit in/test drive. Good customer parking too.

M. D.

I collected a white Kia Venga today from Phil. The service was amazing compared with other dealerships I have used. The car was immaculately presented with all the correct paper work in the vehicle. A lovely gentleman explained the controls and set up my mobile phone. The service was so efficient and made purchasing the car a pleasure. I am highly delighted with the effort Ken Jarvis put into their customer service. The flowers were lovely Phil. A big thank you to all the people involved in the sale. This must be the best car dealership I have purchased a used car from in many years. Thank you. Mark Dale.

G. J.

MOT this morning, lovely cup of coffee and biscuits while waiting, friendly chatty staff - wouldn’t go anywhere else 👍 Picked up my new Kia Sorento on Wednesday. Both Richard and Zak couldn’t have been more helpful, Zak for explaining the features of the car, and Richard for making the whole purchasing experience smooth and painless. My previous car was purchased and serviced by Ken Jervis and I have always found all the staff to be professional and friendly! It’s the Ken Jervis ethos that keeps me returning year after year despite the 200+ mile journey from my home near Bristol.... five stars seems inadequate 🌟🌟🌟🌟🌟🌟 so I give them six!

C. J.

Back to Ken jervis for our 2nd kia. Many thanks to Garrie for the excellent service he gives nothing is too much trouble to him👏. They are the most friendliest, curtious and helpful staff at Ken Jervis Motor's. I would certainly recommend them without hesitation, nothing was too much trouble and felt comfortable from the moment we walked into the showroom. Full credit to you all.👏⭐

d. o.

Other kia dealers had issued a 16 week waiting time. Spent an hour with Phil and the car we wanted was ready the next week.

K. P.

Fantastic garage, was served by Ben who went above and beyond to get me my car on finance after being declined, amazing service!!!! Would highly recommend!!

G. S.

Very helpful staff can't remember his name young man working Sunday 5/12

d. s.

Firstly we apologise for taking 2 weeks too leave a review it's taken me that long to tell our friends and family how amazing Ken jervis are .....I rang super man mike Buckley to arrange an appointment on arrival we were met at the door by a lovely lady ( she did introduce her self but I forgotten her name so sorry ) covid restrictions were adhered too at the highest level.we had a appointment with mike I told mike the model I was interested in which was the kia stonic which I had looked at on the website I did have some specifications that I needed looking into I.e enough boot space for my dads wheelchair also easy access too getting in and out of the vehicle so then with Mike's expertise advise we started too look at other models the Rio was a nice model but not for me and we ruled out the stonic also we then turned our attention too the kia soul throughout the visit mike was very very patient understanding and helpful in every aspect off our needs after a few hours we decided the soul was for us ge gave me a good price for part exchange on my vehicle on the day off collection the car was presented in the highest of standards cleaned polished mike explained all the features of the car and took time too explain.he at this point I want too just say how fantastic mike Buckley is i know it's his job but mike is different he's more like a friend because he is that genuine in his approach he does treat you like family and you can tell he genuinely cares about your purchase. He goes above and beyond too help in every way he can he is a great asset too your company and at no point did we feel pressured throughout our search.we did take out the service plan which was explained by joss this is our second car within the last 6 months so we would certainly recommend you too friends and family and will no doubt be upgrading our cars with you again hopefully many thanks rob and donna proud owners off the kia venga and Kia soul.....

C. S.

I have just come back from having my car serviced, and what a wonderful team they ALL are from the service desk team, to the guys that carry out the service. I would highly recommend using this Kia Garage. I will never go anywhere other than this garage now ... thank you very much indeed. A message to the M.D. - your staff are a credit to you & your company. Well done.

M. G.

Brilliant service and very friendly staff. I've been a customer for 14 years and wouldn't go anywhere else.

R. G.

Wow oh wow what can I say have nothing but praise for these guys following the purchase of my kia venga from when we showed an interest in the car we were looked after private video was sent too us we arranged a test drive and again were looked after as we hadn't drove an automatic vehicle before Mike Buckley is a credit too your company ( makes a lovely brew ) he is a very professional guy extremely helpful and very caring from start too finish would definitely recommend kia many thanks rob.

L. C.

Fantastic service received as always. Following an accident, they took in the car, carried out all of the repairs needed to the highest of standards, dealt with our insurance company and we didn't have to stress about a thing! Cannot thank the Team enough. So glad to have our amazing Kia Ceed back on the road and home.

L. E.

Lovely car, fantastic service. Thoroughly impressed by how the whole process felt personalised, tailored to my needs. Also enjoyed a hot brew on each visit! Thanks for a great experience.

H. C.

Staff so helpful and polite. Thank you Mike Buckley for your assistance. I am so happy with my new car.

D. M.

From the moment I pick the car i wanted the service and Garries help and top notch approach was second to none. I will have no problem recomending Ken Jervis to others.

d. D.

I would certainly recommend kia, and the dealership. Great communication and very helpful. Fantastic team. 5 star staff.

R. H.

Personal message for MD David Norwood: I bought a new Sportage KX3 in 11/2015 and while the car is excellent this is surpassed by the absolutely top quality after-sales service which I have received by all in Hanley. The attitude especially in the Service Department from Andy through to the front desk staff is 2nd to none, and all have gone the extra miles to provide an exceptional personal service above and beyond the call of duty. Consequently I have been able to refer a large number of my friends and colleagues down to your showroom and I believe that at least 3 have now purchased from yourselves. You have restored my faith in the car industry and I sincerely look forward to my next year trade in and purchase. Merry Christmas and Happy New Year to all at Ken Jervis Hanley. Thanks.

N. C.

On arrival i was met by Ian he made me so welcome no hassle what so ever. He was what i call a Gentleman. He shown me the car i was looking for on the Internet. And i was amazed when i saw it. It was exactly what i wanted so i wasn't disappointed. The interior was emacalate. Just got test drive it now so will be seeing you on Thursday Ian. 👍😀😀👌.

A. H.

My second car from Ken Jervis Ltd. Service is exceptional, friendly and efficient. A particular thank you to Phil Bagshaw who again made that extra effort to look after us.

A. P.

We are so happy with the service we received on Monday from Ben he looked after us kept us informed on everything and he sorted us out with a brand new car he answered any questions we had and made us feel at ease when buying the car... We are very pleased with the car and service we recieved and appreciate the time ben spent with us. Thankyou

K. V.

Must be the best garage in stoke . Had a major service and m.o.t. They cleaned the car inside and out and cleaned the engine great service guys .I will use them again.

J. W.

We came to Ken Jervis's this afternoon to see if our Sportage car radio could be fixed, as it had never seemed to work properly. At first we spoke to a young man who was really helpful, but was unable to help. We thought that was it, and just before we drove off the young salesman came back to the car with an older man, who was an absolute whizz with our radio! Both of your salesmen where fantastic, and both my husband and myself want to say a big thank you. They both went far and above what we expected. They both deserve a pat on the back. Thank you again. Judith and Robert Williams

S. H.

A very very professional car garage with exceptional quality of staff from the receptionist and the car sales staff as well as the Mechanics

D. R.

Been going for the last 9 years or so and will keep going. Bought another Kia car and was looked after by Phil who was really helpful. Great customer service and never had a thing go wrong with any Kia I've had. Would definitely recommend.

i. e. i.

Having bought a Kia Sportage I needed some small items sorting I got in touch with Ken Jervis this being the first time I have used them.all I can say is the service from the front desk to completion is fantastic 11 out of 10 Thanks

E. B.

Fabulous service in every way. Met Mike one Sunday and I couldn't get the exact car I wanted. Mike agreed to keep searching for me and rang me on Tuesday to advise he'd found a car that might suit me. I agreed to go and look on Thursday. In the interim I went to some other dealerships to check out other Kias but the service from both Available Cars and Evans Halshaw were appalling. Went back to Ken jervis on Thursday and took the car. Sometimes customer service makes all the difference. I would never have bought a car from the others. Love my new Sportage and my gorgeous flowers. THANK YOU SO MUCH MILE BUCKLEY AND ALL THE TEAM!

W. R.

My sincere thanks and appreciation to Mike Buckley for the courtesy extended to me when purchasing my Kia Venga. .Mike is a credit to the dealership, an d his dedication ensures a ten out of ten score for complete customer satisfaction.

L.

I got Kia pro_ceed GT line S from them 3 weeks ago. I really enjoyed the whole purchase process as the staff made it very easy and smooth. This place have the best customer service I've ever encountered. Staff was extremely friendly and caring. I know i will definitely be coming back there once I need another car and will be highly reccomending this place to everybody

P. H.

Excellent service, good reception with offer of beverage and biscuits with the whilst you wait option. Quick repair and plenty of current magazines and books to help pass the time away.

S. P.

Fantastic staff, Garrie especially was very friendly and helpful. Made getting the car a breeze. Thank You.

C. P.

Helpful and informative staff. Good range of cars to suit all points of view

e. d.

recently had our mini clubman car repaired at ken jervis body shop in burslem staff all very friendly explained what had been done and showed us the areas they had repaired .the job was completed on time .

M. M.

Super experience great service 10/10 for the sales team especially Ben who sold the car, can't thank him enough.

r. t.

Fantastic dealership,very friendly and helpful, have bought 3 cars from them so far, Sales executive Mike very helpful. Highly recommended.

K. M.

Painless experience, Phil was able to answer all the questions i asked. Would recommend to anyone looking for a new or used KIA, just look around if you want GAP insurance.

K. T.

Great work carried out on our 2nd hand Sportage which was acquired from Evans Halshaw. No problems with carrying out work which fell under the 7 year Kia warranty.

P. B.

This dealership is brilliant the service team are excellent at their job and the service counter is second to none

E. G.

Really like to thank Ben and the team for sorting out my new car and going above and beyond to ensure everything go the highest standard, thank you again!

A. R.

Sorry I meant to hit 5 stars not 4, unfortunately I was unable to purchase due to moving with work but the salesman was great and the proceed gt deal you offered was amazing I'll be purchasing with you when the time comes.

C. K.

I have nothing but praise for ken Jervis I arrived there and by the time I got the coffee and biscuits the oferd the problem on the car was done and ready to go

S. N.

Great customer service. Rich took the time to call me the night before to double check what I was looking for. They were happy to do test drives to suit.

i. i. a. s. i.

very good

G. T.

ORDERED A NEW SPORTAGE GT LINE, HAVE BOUGHT SEVERAL KIA CARS FROM KEN JERVIS ALAWAY THROUGH MIKE BUCKLEY, MIKE IS ALWAY A PLEASURE TO DEAL WITH, 1ST CALSS COMMS, ALWAYS KEEPS ME UPDATED WITH MY ORDER, ALL THE STAFF ARE NICE TO DEAL WITH, OVERALL A GOOD HONEST FRIENDLY SERVICE, WOULD RECOMMEND.

B. D.

Andy the service manager is extremely professional and makes you feel like a valued customer. Highly reccomend ken jervis 👍

D. D.

Very professional and friendly always very helpful nothing seems to much trouble would definitely recommend when looking to buy a car

M. G.

Fantastic customer service and fantastic sales people. I would recommend Ken Jervis KIA to anyone. I have been going there for over 8 years and never had to complain.

M. T.

Brilliant, friendly and professional atmosphere. I would highly recommend this place to anyone looking for a new car.

k. r.

Smooth purchase and all of our requirements were dealt with professionally. Friendly service... Would recommend.

S. G.

Excellent staff & great selection of vehicles. Can't really fault these people.

K.

Absolutely love my car, and the warranty makes it even better. Helpful staff

G. H.

Just had MOT and some warranty work done. Fantastic service as always from the whole team. Thanx

P. M.

Highly recommend purchasing a vehicle from this garage! Staff are friendly and knowledgable. We kp returning to them. After Sales is also v.good.

T. O.

Excellent service with really professional and friendly staff. A pleasure to deal with. Well worth buying a Kia just to get this level of service.

K. M.

I can not recommend this garage highly enough all of the service staff are very helpful and efficient. Nothing is too much trouble for them.

P. B.

I was enquiring about electric cars and a salesman I spoke to was very helpful and he’s going to give me a test drive once this COVID-19 is over

G. W.

My experience over five years has always been one of efficient services delivered by a courteous and personable staff team.

c. t.

Lovely patient guy named ben served us still thinking about it but great service not too pushy

S. N.

Great service, very attentive staff. Good price for servicing

R. B.

Had 6 KIA cars from here over a 18 year period - from first Rio, Cerato, 2 cee'd and 2 Venga - all been excellent

B. S.

First kia I have ever bought and from this dealership but would not want to buy a kia from anywhere else the sales service and aftercare is second to none recommend you buy your kia from here

S. B.

Thanks very much for your patience and assistance over the last couple of days, it was much appreciated.

P. A.

Great help and New information About the new ev 6 electric car.thanks Ben

M. M.

Staff very competent and very helpful.

B. R.

Friendly but not pushy

P. H.

Excellent dealership with friendly staff and good aftersales. Expect to pay a bit more for expert service.

A. J.

We have reached an agreement. Therefore I am now fully satisfied.

g. G.

Excellent , really helpful, chap was perfect (Ian)I wasn't too impressed with the others on lhs on way in , but ian made up for lack of interest by those people.

J. S.

Staff excellent. Professional ,knowledgeable about products sold there and always having a friendly manner.

J. C.

Good place, good staff - they take the time to do it right

R. B.

Always polite and helpful when dealing with queries and problems with my car. The staff and service are a credit to the Kia brand!

C. C.

Very helpful staff, Garrie answered our query and was polite and knowledgeable. Went the extra mile, nothing was too much trouble.🚘

D. P.

Great garage, great service. Their service has ensured I'm going to stay with Kia for my next car.

S. 8.

staff were amazning Car is awsome would defo recommend to anyone

J. O.

I bought my car from here.

S. 1.

Brilliant customer service would highly recommend

P. C.

Friendly, helpful staff. Work done efficiently and car cleaned after a service.

F. W.

The customer service here is amazing! Andy Southwick, credit to Ken Jervis.

P. S.

I cannot fault the service and the staff are excellent helpful and know what they are talking about. For me it's got to be 10/10.

M. S.

Friendly garage and great customer service

T. M.

Great company selling and servicing cars.

C. J.

Called in to look at new Kia Sorento , not only lovely car but staff couldn't have been more helpful.

o. h.

Brilliant experience by a very professional staff.

H. d.

Bought a new car from here,took the 3 year service plan out had 1 service decided to get rid,still 2years left on service plan do you get any rebait for the 2years left, NO

M. S.

I cannot rate this business highly enough they are quite simply the best car dealer that I have ever dealt with and I will soon be collecting my third car from them.

M. H.

Love my Kia and love the service and friendly atmosphere

k. p.

First class service and professional standard

M. W.

First time I have used Ken jervis, brilliant will certainly return.

D. R.

Best place for buying new or secondhand car. Super helpful and friendly staff

g. b.

Richard Ashton was very helpful in live chat for some information I asked for.

P. C.

Always the same 5* service.

M. G.

Very reliable and customer service is excellent, also polite members of the team

i. a.

By far the best Kia garage for miles

A. W.

Had my new car and also a lovely bunch of flowers off Ian

N. C.

Nice friendly staff who don't jump on you as soon as you walk through the door.

D. T.

Good Customer Service. With courtesy Car for Customers who service there Kia.

R. f.

Superb garage with superb staff. Service is outstanding

D. P.

Excellent experience staff are very helpful and cater to individual needs.

a. p.

OK. Staff didn't know much about their new plug in hybrid but were pleasant enough.

A. S.

Great customer service when purchasing a nearly new car.

H. C.

Excellent service .Managed to buy a new car

A. N.

Very friendly, fair and knowledgeable. Recommend. Thanks Garrie

A. S.

Staff are all great. Ian helped us so much. Thank you.

J. R.

Staff excellent couldn't do anymore than they did

A. E.

Good value new cars staff very helpful

E. R.

Very professional and friendly exceptionally service

P. B.

Only complaint is the customer parking, otherwise very good.

S. G.

Very professional

p. b.

Good stuff. Recommend totally

P. M.

Needed a part. Mark and team were great!

G. C.

Great experience. Very friendly and knowledge staff.

A.

Good service and able to complete all required work the same day.

I. P.

Great place to buy a car great service

S. E.

Excellent good for disable people looking for mobility cars

D. P.

Had Kia cars for years great cars amazing staff

W. W.

Fantastic GarageBand wonderful service!!!!

C. G.

Allways buy my cars here get looked after well.

I. D.

Great service and fantastic service to my car

M. P.

Very good Kia dealer with an excellent reputation.

C. M.

Very Customer Service Friendly - Parking not so great!!!

k. b.

Great guys very well informed

R. M.

Best car dealers I have ever used!

p. c.

Staff and service are first class 5 star's all the time

S. E.

Very good and the staff are brilliant

D. H.

Great staff and a great service. Thanks Mark Vyse

G. P.

We go here for the service you get

j. S.

This place is let down by the attitude of the Service Manager. Will not be buying from here again

S. P.

Nice friendly staff nothing to much trouble

S. H.

Excellent service from very knowledgeable staff

P. R.

Always had great service here.

J. B.

Very helpful

D. D.

Helpful staff, not pestered until I asked, thumbs up

K. H.

Brilliant customer service Richard top man

G. H.

Excellent customer service.no complaints at all👍😃

L.

Great sales staff

P. L.

Disappointed with the 7 years warranty on Kia cars

J. C.

Friendly , helpful , professional staff Excellent service

U. C.

Good service

m. r.

Excellent customer service, staff are superb

W. W.

Great service. Service with a smile😄😄

A. O.

Excellent friendly helpful staff and very informative visit

J. L.

Great staff and services plus nice coffee

l. s.

Always have our car from here .

D. A. J.

Good cars and dealership

P. D.

Bought first kia this year excellent setvice

A. B.

Great to see my old chums!

C. D.

Very professional very friendly,

P. L.

Always very friendly and helpful.

N. Q.

Good and quick service

P. R.

Great deals to be had

M. L.

Excellent service A1

M. S.

The staff he are just lovely.

A. H.

Very nice place enjoyed the coffee

M. M. R. A.

Brilliant service as normal

P. M.

Good service very helpful and knowledgeable

B. T.

Very pleasant and helpful staff..

K. B.

Lovely friendly staff and knowledgeable

s. l.

Very friendly and helpful staff.

G. K.

Excellent service.

R. A.

Best dealership EVER!

D. L.

Excellent level of Customer Service.

c. g.

Fantastic in every way xx

S. B.

Very good well informed and polite

J. F.

Always excellent and prompt service

W. P.

Very good service

N. T.

Consistently good customer service

L. W.

Very good no hard sell

G. H.

Very helpful staff.

R. S.

Brilliant place nice people.

I. H.

Great service Rich was great

G. V.

Top service every time.

d. d.

Prompt service and friendly staff

J. S.

Excellent service all round

K. F.

After sales service 2nd to none

M. D.

Got some nice cars

N. U.

Very friendly & very helpful

T. S.

Very good

P. H.

Very good

c. h.

Good car dealers

G. W.

Great salesman Ian.

L. O.

Excellent service from everyone!

R. H.

Great car dealership

s. h.

Very good customer support

I. A.

Excellent service with a smile

d. g.

Best kia dealer polite

D. R.

Super place to buy once car from and to take it to be serviced. A place which cares about you and looks after you and your car. Highly recommended by me

J. C.

Very good service

P. B.

Pleasant curtious staff.

N. A.

First class as is always 😁

M. S.

Extremely polite and helpful

R. M.

good sevice helpful staff

J. F.

Been out and brought car

J. C.

Good friendly service

a. h.

No pressure good salesman

J. W.

Very helpful staff

E. S.

Good service

K. F.

Great service

S. M.

Good very helpful

t. d.

Just a superb dealer

D. M.

Excellent as usual

M. H.

Nice people!

n. m.

Ok

N. F.

Good efficient service

B. B.

Excellent service

P. M.

Good service.

R. A.

Excellent Service

G. M.

Like

R. B.

Good service

G. W.

Good service

B. C.

Very helpful

N. W.

Faultless service

A. S.

Service team exceptionally helpful and forthcoming. Always a pleasent experiance.

i. d.

I took my car in for a service at Ken jervis Kia today it was an ok ish experience. When i turned up for my service It didn’t feel very welcoming the service lady didn’t smile and It took 1hr 40 mins to be offered a drink as I was waiting at the dealership for my car So the customer service was not very good in that aspect. I’ve been to few different main dealerships over the years and your greeted with a friendly smile and always offered refreshments some even go as far as haveing a daily newspaper to read while your waiting.

D. P.

Super

M. M.

D. T.

A. S.

Contact

Photos