Reviews of Mercedes-Benz of Stoke. (Car Dealer) in Stoke-on-Trent (Staffordshire).

Mercedes-Benz of Stoke

569 Reviews

325 Comments

Car dealer

Mercedes-Benz dealer

Cobridge Rd, Hanley, Stoke-on-Trent ST1 5JP, United Kingdom

Description

Information of Mercedes-Benz of Stoke, Car dealer in Stoke-on-Trent (Staffordshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Mercedes-Benz of Stoke

Popular times

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Reviews of Mercedes-Benz of Stoke

S.

Thank you to Karen Kelsall for helping me and Sarah find our new car last week . We loved the service we received from Karen from start to finish, very professional and helpful. We love the new car and would recommend Mercedes’ Benz of stoke over the other car makers as it’s a totally different experience and service 11/10 . Thank you to Adam also very helpful! Thanks again

J. W.

I associate the Mercedes brand with excellent customer service and exceptional product quality. Graham at Mercedes of Stoke delivered on both, and then some. I bought a car remotely, from quite a distance and was quite nervous about the process. Graham ensured the car was exactly as expected, the process was simple and the car arrived quite literally to the minute I needed it. Thank you for your hard work Graham, it was truly appreciated.

J. A.

It's the first time I've been to Mercedes to have my car fixed. I use my local garage and am very happy with them BUT this time the problem was something they'd not dealt with before so suggested I went direct to Mercedes. The team at Mercedes could not have communicated better or done a better job to make me a very satisfied customer. I highly recommend them.

D.

Big thank you to Mark, Adam, Phil and Graham. Had an upgrade to my older car. What i like about this place is that all team players i spoke where genuine and I felt comfortable. Sense of entrustment was high. I definitely recommend this place. Genuine people make the difference.

N. S.

Most amazing service ever seen, great customer service from the dealership staff themselves and also my technician Jordan barker was very professional sending me video updates and explaining to me every issue and providing me with a great insight of my car, he was very knowledgeable and did a A class job! Thank you to the whole Mercedes for the finest quality service as always!!

A. S.

Karen Kelsall was truly amazing from start to finish, very professional, very technical, very understanding and just full of enthusiasm. She made us feel so special and welcomed. She is a huge asset to your firm, and will recommend her always, unlike the grumpy other salesmen on the shop floor (that needs addressing). Please contact me for more details. Karen if you are allowed to read this, you are amazing and both Helen and I thank you for your time and effort shown towards us both.

J.

I would like to thank Jeff Ridgway Sales Executive. He was kind and helpful. As a new car buyer he explained everything in detailed was a great support. He really looked after me and I want to say MASSIVE THANK YOU. I have already Recommended Jeff to my family members. IF YOU visit the branch request for JEFF.

J. S.

Just wanted to say a personal thanks to the Mercedes’ team in Stoke for helping me with the purchase of my new vehicle. In particular, I would like to thank Karen for all of her help and making the transaction as smooth as possible. She’s been absolutely fantastic, helping me with not only the sale, but with all the additional little bits along the way. I have been well looked after Throughout the entire process. Thank you so much Karen!

P. C.

Had the absolute pleasure of dealing with Liam in the parts department to get my locking wheel nut. He really went the extra mile to double check I had purchased the correct part and even conferred with his colleague to ensure it was right. Nothing was too much hassle for him and was a breath of fresh air to deal with someone competent and friendly. He is surely an asset to the team and I hope his efforts do not go unrecognised.

L. B.

The service staff at Mercedes Stoke were very helpful and reassuring during the time my car was with them. John Hancock was particularly helpful. I will return when my next service is due.

a. j. q.

My only problem is I would prefer to have a courtesy car rather than collection and return! Collection and return ties my day up at home which is not ideal. My wife's VW car does not have this problem as VW still offer courtesy cars. I assume this is Lookers policy as under the previous ownership this was always offered.

J. T.

Our Salesman was very knowledgeable and we instantly too a liking to him. Not overly pushy and very approachable. He instantly led us to trust him.

J. R.

I cannot thank Graham enough. He was extremely helpful, knowledgable, thoughtful and accommodating. I will definitely be going back up to Stoke for future purchases and will be recommending freinds and family use Mercedes of Stoke. Thanks again Graham.

P. N.

I was served by Steve and Adam and they were brilliant from the moment I made the enquiry to the end, -I was delivered my car and everything went very well. -It is a place I would recommend many. -Very satisficed with the services

C. I.

Very friendly service from Graham today Thankyou very much. Easy and hassle free test drive also. :)

A. G.

The best service we have ever has when buying a car. Graham was amazing and treated us so well

C. O.

Karen Kelsall and Adam Sherwin are so wonderful. Buying my Mercedes-Benz E class from Lookers Mercedes-Benz Stoke was the best decision. I will definitely refer family and friends to this dealership. Everything was on point and all went smoothly. Best dealership I have even visited. I am 100% happy with everything.

E. S.

Dealt with Graham Simm. Very responsive, informative and helpful. Can’t fault the bloke. Was also patient with my basic questions. Pleasure to deal with and thanks again the car has been excellent so far.

Y. B.

Well what can we say…… Such a professional team. Just taken delivery 1/9/21, of our new GLC 300 de AMG. Must have now had 10+ cars from this dealership along with a similar amount of cars for our daughter too. Nothing is too much trouble for these guys. They treat you professionally whilst making you feel almost like familiar friends/family. Harry Shaw (H) yet again serves you well along with the expertise of the General Manager Paul. What an A star team. Always at the end of a phone or email along the buying process. Keep up the good work guys 👏✅🤩

h. f.

Harry Shaw was excellent and went above and beyond in the speed and communication for buying our new vehicle. I wasn't even in the market for a new car and Harry is definitely the reason we always get our 3 cars when they are due from Stoke

S. S.

All communication from Mercedes has been excellent. From booking the appointment to the lady at the reception in Hanley to the service person that called to inform me my car was ready.

D. R.

Bought my new car last week it was fantastic car! Harry was brilliant looked after us all the way.

g. m.

Service Manager John was excellent very satisfied with the whole experience thank you I'll be back!!

D. R.

Very pleased with the level of customer care and service I have received. Happy to recommend you to friends ect.

S. K.

Graham was a fantastic sales rep. I found a car I loved online and within 3 days it was here. Buying online without viewing the car first was daunting however Graham made the whole process easy. Every step of the process was swift and transparent. Car is amazing, looks lovely and as described. Thanks again Graham, I'll certainly be back x

j. w.

Great communication. Had a problem with the brakes on my A200d and it was solved in just over 24 hours. Excellent service and staff.

C. S.

Excellent assistance from Jeff Ridgway, not pushy or patronising just great sales. Would definitely recommend

K. R.

Harry went over and above for us. I had sold my car (based on the delivery date provided at the time of ordering). Unfortunately this delivery date was extended by over 2 months due to a semi-conductor issue. However Harry arranged for a loan car for us which we were grateful for. So we’ll done Harry! Really appreciated his thoughtfulness. Very happy to do business with. I hadn’t had the same experience two years ago when I brought my previous Mercedes from a different dealership! Will definitely be using Mercedes Stoke again. Thank you. K

D. W.

Geoff and Adam were amazing at Mercedes today and were really honest and helpful!! Not pushy like some other dealers! Fab guys!!

A. W.

Great service from the dealership and particularly from Sam on service who was excellent and kept me in touch from start to finish regarding the work required to successfully remedy an issue on my vehicle. Also all the other staff I spoke with were invariably very friendly, attentive and always professional. I would thoroughly recommend this particular dealership based upon my personal experience which was also my first visit to this location. Best customer service I have received from a main dealer in many a year. Great work from all the team at Mercedes Stoke and many thanks again for a job really well done. Andy W

P. M.

Hi, this complete transaction was done over a few phone calls due to geography. That said, Harry Shaw, whom I dealt with. Still made the whole process very smooth and a worthwhile experience.

C. Y.

Very happy with then car . Jeff was excellent. Very good communication with emails ,would recommend to anyone

T. O.

Arrived without booking last week with an error on my software effecting the screen and navigation. Got me booked in quickly and efficiently. Car went in this morning and was all fixed by 12pm. He explained what had happened in full detail (didn’t catch the guys name who handed my key back, but really informative) They also topped up my AdBlue and screen wash when they noticed it was low! Much appreciated!

D. F.

Once navigated and queued through the telephone system ... always friendly and supportive.

G. R.

I went to look at the car on a Wednesday and picked it up on the following Friday after having part exchanged my previous vehicle and agreed to purchase the car. It was beautifully prepared when I collected the car and I am really enjoying my nearly new C200 AMG Line Estate. Thanks to Jeff who dealt with me throughout, making the whole deal very pleasurable.

K. C.

Many thanks to Graham for excellent service he made the whole experience easy with plenty of advice along the way.

A. S.

I have been a driving Mercedes for over 20 years, and I have dealt with many dealerships across the UK. By far, Mercedes of Stoke is one of the best, from the initial point of contact to arranging delivery of the vehicle, after-sales call to ensure everything was ok, the customer service was exceptional. All the team were accommodating, especially Karen, who ensured everything went as scheduled and kept me informed of the progress from finance being accepted to delivery of the vehicle. The best customer experience by far. If you are looking for a Mercedes, I would highly recommend contacting Mercedes of Stoke for your next car. Thank you

t. l.

Made to feel very welcome, Customer service Great , service department Brilliant. Thank you.

S. P.

This is the second year that after my service I have not rreceived a video. I complained to you last year and got no reply so I'm guessing this is a waste of time

C. S.

I have a longstanding service plan which I intend to continue for as long as possible, always carried out at Mercedes of Stoke. I have found this system to be very satisfactory throughout the last 21 years from when I had my first Mercedes. I consider the plan to be good value for money; it works efficiently and gives me peace of mind knowing that all is well.

T. M.

Have used this dealership for many years and they have always given excellent service.

N. W.

Purchased a vehicle at the end of last year. They purchased my car off me (for a generous and honest price) without me needing to do a thing. They got me on the road in less than 24 hours in a fantastic car that I love to drive. Everything was so smooth and whenever a hiccup did occur, they were quick and swift in trying to rectify it. Brilliant company and brilliant car. Dealt with Graham during my purchase journey and he has been brilliant from start to finish. Highly recommend to use.

t. c. m.

I was pleasantly surprised by the attitude of the staff, the promptness of the team, the impeccable service

T. G.

Service carried out promptly and professionally. Staff were polite.

M. L.

Mark and Adam are amazing. They were very welcoming and made me feel at ease when I was considering my purchase. I liked that it was a safe environment to ask any questions and that they made me feel in control.

J. B.

My vehicle was booked in for a safety recall, the receptionist was very welcoming and efficient. The work was completed well under the estimated two hour time span and the vehicle was returned to me in a clean condition. Thanks to all the team, Inwas really pleased with the excellent service all round.

L. W.

The Sales executive Mark England was very good and even called me a few days after to see if all was OK and I was still happy with the car. Excellent service from start to finish, even after.

S. o. D.

It's always a pleasure to visit Mercedes-Benz of Stoke. Reception team always seem genuinely happy to see you and the service personnel always provide precise on concise analysis of work undertaken. All in all very reassuring to know your pride and joy is in safe hands.

T. S.

Harry Shaw was super nice and friendly. Made sure I was happy with the car and even checked if I travel back safely. Amazing customer service skill and great man all round.

S. B.

I think if all vehicles were mini valeted and cleaned as part of the service practice, you then add to the experience and make a lasting impression on the customer that signifies quality. In terms of the actual service of the vehicle, it is fair to say there was definitely a noticeable difference in a very positive way as soon as I drove the car off, which is reassuring. However, there could have been a more informed collection process, where the customer receives a mini debrief as opposed to your car is out on the front Sir and here is the key? All in all a pleasurable and efficient service that could maybe fine tuned with a view to enhancing and developing market strength.

J. M.

This is my 3rd car from Mercedes Stoke and apart from the obvious quality of the cars, its the top quality customer service that keeps me coming back. I have dealt with Graham in my most recent purchase but have also dealt with Mark previously. Throughout the sales process I was kept well informed, my needs were well catered for and I never at any point felt pressured into something I wasn't comfortable or happy with. The process has always been fast & efficient and everyone there deserves a lot of credit. More and more of my family are looking to trade their cars in and go this dealership because of their customer service...well done and thank you!

R. A.

Picked up my new Mercedes last week and all I can say is WOW!!!! The car is absolutely fab and Karen was just the best. So helpful from start to finish.

K. R.

Excellent knowledgable service, always prompt with supplying information I required and very courteous. Thanks Steve Mac! I didn't receive any info about the gardx - vey happy that it was applied but I don't have any info, unless its in the bag, which I haven't looked at yet! Overall great service and wouldnt hesitate in recommending or using Mercedes Stoke again!

Z. W.

What an amazing team, absolutely brilliant service. Paul and Karen have gone above and beyond with the care they have given me. Very highly recommend. If I could give more stars I would. Thankyou.

R. B.

I've just taken delivery of a 2015 Mercedes C200 Sport Auto. This was bought 'at a distance' as Mercedes Stoke is some 130 miles from me. The Sales Executive was Graham Simms. The service and customer care from Graham and the team has quite simply been absolutely outstanding. At various stages in the vehicles prep for delivery I was provided with a good quality video to be shown around the car. Even though this was a Mercedes dealer, particularly as I couldn't visit the dealership personally, and in view of the vehicle cost I thought it was still prudent to have a full RAC Advanced inspection. This was no problem whatsoever, requiring a modest £99 deposit to 'hold the car'. The RAC had complete co-operation and the vehicle passed with flying colours. Some nitty bitty things were spotted including some key areas where touch-ups were recommended, and replacing the out of date first-aid kit, but otherwise the feedback confirmed this was a very nice clean car that looked great & drove beautifully. As there had been a break in Mercedes Service History a full B Class Mercedes service and an auto gearbox service and oil change were all undertaken with absolutely no fuss or debate, and the minor 'nitty bitty' things spotted by the RAC were all sorted with minor touch-ups done to a high standard. Bearing in mind this is a proper Mercedes dealer, the vehicle price was entirely realistic and MB Stoke were also able to include a 2yr platinum warranty for peace of mind. Throughout, Graham was very friendly, personable, patient and understanding, fully appreciating this was my first Mercedes and the most I had ever spent on a car and he was just completely professional and supportive throughout. He made the distance buying experience a really pleasant comfortable 'journey', and at no time did I ever feel I was being placed under any undue pressure. On the contrary, Graham's goal was to deliver a top class customer experience and he wanted to ensure I was happy at every stage, which he absolutely achieved. Communications throughout the transaction were excellent and any queries I had were answered immediately or the next day. The car was personally delivered to me on the day and time advised and looked and drove every bit as good as it looked in the videos and as conveyed by both Graham and the RAC. Vehicle preparation and valeting were all to a very high standard, and Graham even 'final checked' the vehicle over personally and took it for an 8 mile trip at higher speed prior to delivery (as traffic on the RAC inspection day restricted speed to 40mph). Upon delivery and via telephone, Graham seamlessly arranged the change of owner and the road tax. Even after delivery, Graham remained wholly approachable and was more than happy to answer/respond to any queries I had re controls etc. On several occasions I was thanked for my business which was 'valued' and I thought that was a nice touch. I cannot recommend Graham and the team at Mercedes Stoke strongly enough and they thoroughly deserve my 5 star rating. I simply can't imagine I'd have had anything approaching the level of quality customer service even possibly from some more local Mercedes dealers to me, let alone a non-Mercedes dealer. I'm absolutely delighted with the car with the full confidence that I've bought a quality, genuine car from a top quality Mercedes dealership. Thanks again Graham for all your help throughout - you're a superstar sir!

D. B.

one very happy customer , who will be a returning customer , once informed of the fault with my used car , the dealership lived up to what you would expect ( but may have found lacking ) from a Mercedes main dealer, and more , i was quite blown away with their commitment to resolving the situation so its 10/10 , service above and beyond , an excellent team with excellent leadership and huge commitment to the mark and to providing top quality service . i'd thoroughly recommend this dealership.

F. S.

I have owned a 10 year old Merc for the last 6 years. I bought it and have had it serviced and Mercedes Stoke and my experience has always been good. Well done Mercedes Stoke.

S. G.

Mine was a brief visit for recall on airbag, was quick 20 min visit, but staff polite and very efficient

V. L.

Great customer service this week when I took my Mercedes in to have a new part fitted - nothing was too much trouble. A great team who always go the extra mile. Thank you Mercedes Benz Stoke 👍🏼

A. J. M.

All the staff were very helpful and friendly, I was very impressed with my first visit to this dealership!

A. a.

Very satisfied I do have a couple of issues with the car but Adam has been brilliant in sorting them out and the car is in tomorrow. The only thing I could complain about was the fact I couldn't get a couple of items of merchandise with the deal (just being cheeky) 10/10 so far

V. P.

Just like to say a massive thank u to Harry Shaw at Mercedes Stoke - accommodated all of my requests for test drives and information- never pushy or felt pressured to committing to anything. Great customer service and really professional.

D. M.

Everything was good on the day but I am uncertain about recommending Lookers because for everyday servicing, your charges are excessive

A. S.

The service was an excellent service and the technicians have identified problems which have never been sorted before by other workshops. A problem that has been going on for years has been rectified by your technicians and I’m very satisfied with everything they have done for my car. My overall experience was fabulous.

K. S.

Found a vehicle I was interested in Via the website. Flawless service from start to finish Dale and his manager were both a great help and have managed to find me a perfect vehicle. I have been car shopping for the past 6 months to multiple Mercedes dealerships and this was honestly by far the best. I am very pleased and excited to getting my new vehicle thanks to Dale. Outstanding service!

A. K.

Big up Jeff Ridgeway at Mercedes Stoke, a very helpful sales executive from start to finish 💯.

R. B.

My new car is excellent.aas was the service.

K. W.

Very helpful nice people to deal with.

K. O.

Very impressed with the covid measures when having vehicle serviced. Seat cover, steering wheel cover and gear knob cover all in place when collecting vehicle. Only criticism is that I received my video 2 days after servicing completed

B. M.

The young man who explained everything to me was very helpful and polite. The only downside is that my vehicle didn’t get a quick windscreen clean or top up of washer fluid, which I would expect with new wipers.

S. W.

Excellent friendly customer service from the onset. If I lived closer to Stoke I would definitely be returning for all services. Special thanks to Mark England. What a super guy

P. H.

Great service, my car was safe and in assured hands with the people involved. Everyone was courteous and professional, while being friendly. Extra measures were taken to ensure the top level of service was still given during these difficult times.

P. D.

The only negatives were that my vehicle does not have live tracking or Mercedes talk feature, I just hope this doesn’t take too long to rectify, extremely annoying, apart from that good.

C. W.

Dale made the whole experience incredibly easy despite the CV restrictions, he was courteous and had a nice relaxed manner. Everything was on time exactly as he planned and the car was presented very well. Sales administration strangely used an out of date, defunked email on merecedes me account which I had to can to get modified, can't remember the lady who arranged it but it was instant and updated straight away on the cars information system, amazing. Great performance, looking forward to the merc experience with the car

R. M. P.

Was looking at a part ex option to upgrade to a Mercedes e-class amg line. After sending a valuation request I was contacted by Graham who managed to organise a good deal for me especially as my existing car was in negative equity. Buying a car remotely was a bit of a weird experience but Graham provided a round the car video tour and I was happy to proceed. The car was delivered to me about a week after agreeing the deal and was lovely. Only slight issue was the windscreen had a large chip in it but after contacting Graham a complete windscreen replacement was paid for. Can't complain, Good service and down to earth.

P. Z.

Amazing overall experience with Graham. Purchased a car and was walked through the process step by step with patience and care. Answered all my questions and dealt with any issues I had along the way. Solid 10/10.

Z. H.

Great experience from start to finish. From the greeting at reception to dealing with service team. Super fast and efficient

C. J.

A good service overall but slightly let down by an overly rude receptionist, but good overall

a. P.

Great communication from this dealership. We deal with many mercedes branches and I really like working with this one they have a great team

M. B.

I usually receive a courtesy car when I've been to the Macclesfield dealership,but stoke told me they weren't offering any because of covid.i had one from Macclesfield last year even tho the virus was more widespread then.i had to use a taxi to bring my car in and to collect it later.also no video was sent to me,I've had one before telling me about tyre pressure and tread,I would prefer to see them changing the oil and oil filter as I have no proof that it has been done.i would also suggest an itemised bill showing the price for each job carried out and the labour charge as almost 400.00 pounds is a lot of money on service A which is a very basic service with the oil and oil filter being the only items that have to be bought.the hourly labour charge must be incredibly high but as it's not shown I have no idea what it is.

S. L.

I’ve Just bought a car from Mercedes Benz of Stoke. What an absolutely fantastic service and great experience, hassle and pressure free, as well as getting a fair deal. Dale Goodwin looked after us so well throughout the process, from the first enquiry to handover. If only all sales people and dealerships were this good. This great service was delivered with the backdrop and complexity that COVID brings.

t.

Friendly, knowledgeable staff, great place to have your MB serviced - couldn't fault them and will definitely be returning here for any further work. Maxine (parts manager) was especially helpful 👍

M. T.

Question 3 was not applicable in this instance. The Customer service I have always received from the team at Lookers has always been first class, friendly, courteous and efficient. I could not ask for more.

p. q.

Only that in all the services and communications that I’ve had over the years, I was really impressed. Sam was brilliant, helping me with my concerns over the recent MOT. I just felt really well looked after tbh.

M. H.

I had a problem connecting my phone to the car. I spoke to Stephen at Stoke and he tried to sort it over the phone, but couldn’t. So on his way home that evening he came to my house and sorted the problem. That’s what I call excellent service!!!

P. S.

As usual car returned clean and polished. Staff very pleasant and helpful. Pleased with service plan. Thank you.

A. J.

First class outfit. Recently purchased a used vehicle and the process was faultless. Being an approved Mercedes dealer I would expect good service, and I wasn’t disappointed. The sales team are approachable, not too pushy and genuinely seem keen to help where possible. This is the first Mercedes I've ever owned and I don't normally bother with authorised dealers in general. However, will be more than happy to continue using Mercedes Benz Stoke from now on.

G. B.

Great service - picked up the car from my house. Told me when the job was completed and paid over the phone. Car returned as promised and had been washed.

a. s.

Unbelievable service from Graham Simm this week. Nothing was too much trouble as he went above and beyond to sort my new car. Thanks again mate 👍🏼 Second car I’ve bought from this dealership and I’m sure I’ll be back for my third. 5* service!

T. B.

We had a 5 star experience from start to finish with Graham Simm. Graham just did what you'd expect, sound advice, straightforward explanation and basically delivered the end result, seamlessly. Thanks Graham, we are well happy customers.

T. S.

Car was booked in within a week and issues I raised were sorted without any compromise. Service and Management of Mercedes Stoke are second to none.

M. T.

Sam in the Service Team did a great job of addressing all of the problems with my car. Great customer service, thank you!

M. B.

Mercedes always deliver, I have experience of trying to get things fixed elsewhere which does not always end successfully, I now only use the dealership as when you fix things, they stay fixed and that is far better value

B. S.

Best customer service from a car dealership that I've ever experienced. Very polite. Extremely efficient tasty drinks and biscuits on arrival. Kept upto date with any questions. I would highly recommend Mercedes to my friends and family.

L. Y.

Dealt with Adam, found him to very helpful and professional, Knowing that I lived a long Distance away he sent me a video to save unnecessary travel, On the day of the hand over he was well organised, he took me through The controls and checked that I was comfortable with them before leaving I would have no hesitation. In travelling this distance to buy a call from him

G. B.

Poped in for a new map's SD card for my A class. Showroom looked very clean and smart, all the staff were wearing face masks and observing social distancing. Some very beautiful car's for sale, don't linger to long you'll be buying a car you probably don't want....or need, but what the hell treat yourself. Just been in for a recall on my car 10/05/21 and I must say how very disappointed I was. The amount of staff AND customers not wearing face coverings was unexceptable. There was a sign when you walked in about wearing a face mask, hand sanitizer and more importantly not to shake hands, and what were some staff members doing?shaking hands with customers!!! This was not how to promote a safe, working environment or a safe environment for customer's, sorry Mercedes Benz but you fell short this trip in my opinion.

R. D.

Fantastic service from Paul, Harry and the team. Car was on time, presented beautifully and with a really informative handover. Well done Stoke.

R. C.

I was impressed as usual by the helpful attitude of John Handcock and all the staff and, on this visit, by the thoroughness of the Covid-19 arrangements. I felt safe waiting in the well spaced seating area in the emptied showroom.

S. S.

Brilliant atmosphere was vibrant staff wonderful ask if I need a drink showed me where I can relax , staff approach was 10* to all the staff thank you it make me enjoy my day, I'm a transport company as my client experience was wonderful thank you

e. s.

After car I was interested in was sold , Jeff found a better speced car at a great price. Vehicle was delivered as requested at arranged time , flawless service and car was exactly as described , first class service , thanks.

D. D.

Absolutely superb dealership and a great credit to Lookers, and to the Mercedes franchise. I have nothing but praise for both the Sales & Aftersales teams, who have gone beyond the call of duty to ensure that I am happy with my new car. A special mention to Paul and Steve who made the buying experience so easy and enjoyable. And to Simon, Sam and Malcolm who are making the ownership experience such a pleasure. Such service is seldom seen. This is the first Mercedes I have owned but it definitely won’t be the last.......as long as I can deal with Mercedes-Benz, Stoke. Thanks again to everyone mentioned; and not forgetting the rest of the team, who together look after me so royally.

P. a. K. m.

After having dealt with Philip Jones and having our A Class 200 amg line for a few weeks now we just wanted to say a huge thanks to Phil for showing us what Mercedes is all about. True customer care and service combined with an outstanding product. A massive thank you Phil and we have already decided that in 3 yrs time a mercedes from Stoke Mercedes is the only way to go. Keep up the amazing work. Kate and Paul

D. H.

we run a family business and wanted a merc part and rung Derby and they said stock av got one went and the staff really friendly and helpful

B. S.

Very professional and helpful reception and all staff very helpful. The service parts division does not open on Sundays we were told, but good friendly personnel on the showroom

m. w.

Loved the non pressurised style.

M. L.

The young lady who saw me was really friendly and helpful, offering me tea and biccys. Unfortunately, I was sent there for a routine repair estimate from the MB call centre. The young lady there, then told me the service manager said I should have gone the repair centre, not there, the other end of town. But she phoned the other centre for me and sorted out a visit there for me. Would have been nice if the service manager had seen me instead of sending the young lady. Still, no doubt he will say hi when my cars due for its second £500 service.

P. J.

Great day out and variety of food

N. M.

A great, local, and pleasant Mercedes-Benz in the heart of Stoke. Showroom was clean and tidy, the staff were smart, and really helpful far better than the Stockport branch, I can see myself doing a deal here. As I got very poor customer service in Stockport.

S. J.

Went to test drive the EQC. Had some excellent information about the car given to me by Adam one of the sales team, really helpful, friendly and had a good knowledge about the car. Would highly recommend coming here if you’re looking for a Mercedes they are a great bunch 👍🏾

P. B.

Very nice showroom with friendly team. The lady on reception asked how they could help and I was asked to take a seat of which there was plenty and if I would like a drink whilst she let the person know who I needed to see. There is plenty of Mercedes to look at while you wait or a large TV to keep you occupied.

g.

Brilliant Dealership, we didn’t get pounced upon as soon as we arrived, we looked around, a rep approached us (Adam Forrester) he was really helpful and not too pushy, we purchased a car from him and would most certainly do so in the future. Couldn’t recommend this dealership enough.

A. D.

Jeff was excellent extremely helpful with anything that I needed and very friendly. Couldn't have asked for better.

C. W.

Great service, salesman Mark was very helpful and arranged for me to test drive 2 cars to compare them. This was no trouble for him to do. Very impressed with the service. There was no pressure to buy at any time. Still undecided though.

L. B.

Excellent customer service that goes the extra mile to ensuring you're looked after; exactly what one would expect from Mercedes. Naturally you pay dealer tax on servicing and parts, but that's all part of the experience. On a budget, go to Bosch/KwikFit. Enjoy the finer things in life, the dealer it is 🙂. Top job.

P. H.

It was very helpful to have the opportunity to talk to the person (Sam) who actually would and did repair the car beforehand and afterwards. All was explained and went well. That is as good as it can be.

T. S.

The Sales Man was excellent could not have met a nicer man he did ever thing we want to see he could not have done any more the price was good it was the car roof that put us of it was like it was off a transit van .

j. s.

I just wanted to say I came in for the VIP event, I was given a warm welcome on arrival by a receptionist by the name of Bismah. She was really helpful, served us drinks while we waited to be seen by someone. Thanks for making this experience a good one! Be back to visit again soon!!

A. R.

Clive and Laurie absolutely legends! Thanks so much for your help!

R. H.

I have to say i was very pleased with my visit here, very friendly sales Man Just purchased a used approved E Class, drove away same day sorted all the paperwork no problems ,i think a fair price for my px im a happy chap.

S. T.

Great service, fast and kept me up to date.. little pricey but what you would expect from that sort of place. Staff are friendly and helpful.. recommend!

C. M. D.

I visited Mercedes with my Husband & Daughter who has recently passed her driving test. We have visited a few different car dealerships around Staffordshire but were very impressed with Mercedes. Staff went above and beyond throughout our whole purchasing journey, making the whole process smooth. I now have one very happy Daughter who is over the moon with her new Mercedes A Class.

L. K.

Karen was lovely and made the buying process even easier, thank you.

A. L.

Just purchased my car.. Excellent customer service from start to finish by Harry Shaw

D. C.

I have never felt so valued as a customer as I do when I am dealing with you. I am made to feel like the most important person in the world and I hope you keep it up

T. W.

Completely satisfied with my first experience. Very friendly professional and quick.

A. H.

The people are great you should be proud of them I would ask that when you make repair under warranty i do believe you should cover that repair for one year as you are Lookers and Mercedes Benz

G. N.

No, just to say it was seamless, in very difficult circumstances. I travel from Manchester to get my car serviced at Stoke, so that tells you everything you need to know!

N. T.

Exemplary Service as per usual from Sam and the guys at Stoke Merc Service Dept! Would recommend them without hesitation to anyone who has a Merc and expects service to be how it should be especially during these most trying times

m. r.

I had the pleasure of purchasing a brand new mercedes benz from mercedes benz of stoke i must say the service i received from them was faultless i had the pleasure of dealing with Adam Sherwin for which nothing was too much trouble for him to do for us, i would definitely recommend mercedes benz of stoke to all, also the coffee and biscuits were lovely as well, thank you all from Mrs & Mr Rowlands

A. S.

By far one of the best parts department I've come across. Full of knowledge and ready to advise and help you. Would recommend the parts department of this place. If the other departments are as good as the parts department then this dealership is top stars.

D. E.

Little disappointed with the valet it was very shoddy and is going back in to be done properly.....felt very rushed..... few minor things need to be sorted but a return visit to the dealership and all good ..... but a return visit shouldn't have been necessary

E. K.

Probably one of the friendliest most professional Mercedes dealers in the U.K. When you Vist you are not harassed or bullied by sales staff but left to feel comfortable and welcoming in every way. Relax and enjoy a wonderful coffee and enjoy the experience because these people are experts at making a car sale happy & fun. No hard sell just fun. If you are looking to buy a Mercedes make this your no 1 stop they are amazing !

K. T.

Was pleased with work done at the service centre, but not with the booking process. Not very helpful and didn't seem too interested.

S.

Harry was excellent always returned my phone calls and emails

a. m.

All the staff were extremely helpful and knowledgeable and very friendly.

J. S.

Harry, was brilliant, a great salesman and a good sense of humour, thanks for all of your support and knowledge, a great experience

P. R.

Excellent service. All communications good. Staff are 101% could not fault them.

D. E.

Purchase was straight forward from start to end with Steve. I'll be back again when I want another Mercedes!

R. D.

Pleasant experience and the staff were very helpful.

j. f.

Ignore any negative reviews, we had superb service when we purchased our GLC AMG. Special thanks to Steve Mc Nicholson, in fact all the sales / reception staff were excellent !

J. B.

Wonderful cars and solution.

J. H.

Excellent service from Stoke but disappointed with Canterbury Lookers has I have still not received the spare key they were supposed to send me.

D. W.

Great to see a business still display high levels of COVID awareness whilst still cheerfully looking after customers

P. K.

Giorgios Nicolaou looked after us when we bought a new GLC Feb 2019. Great customer service and hospitality. The big reveal was awesome thanks.

P. B.

Very efficient and COVID Safe area to wait in. Highly recommended. The whole team were very helpful.

G. H.

Collected a car for delivery . They were super helpful on the phone and in person. Made it a real pleasure. Thank you to Adam , Claire and Sharon. Superb!!

A. B.

Very good service Collection of car from home greatly appreciated Sales and service staff are very helpful I have purchased five New Mercedes from them over the years for myself and my family. Very well trained staff.

J. (.

Purchased Smart from here and just had first service done. Great service car done in 2 hours including valet plus tin of sweets!

J. D.

Good & helpful staff got my car sorted quickly

A. B.

Graham was brilliant from start to finish always keeping me updated. Graham is an asset to your company

D. B.

I have a rather old Mercedes-Benz and sometimes pop in for and oil filter or other parts. I am always made to feel like I just purchased a new 60 grand car. Incredible service and smashing staff

T. W.

Overall good experience buying a car online and Graham was very helpful.

A. C.

Collected new car yesterday, Mercedes Stoke were fantastic much as expected. Why can't all car dealers be like this?

R. E.

Excellent communication & felt like a valued customer. Collection was seamless & effortless.

E. B.

Very professional and super friendly. They do great work at a reasonable price. Oh yes the coffee us good as well

P. T.

A very well organised dealership. Customers come first. No messing about. Great experience.

l. n.

Usually your car is washed and cleaned properly after service but this this time nothing was done at all it came back dirty I wasn't happy with that

S. H. C.

Great service! Just a tad expensive, as you would expect if you have a Mercedes. On a plus side ... The coffee is good whilst you wait!

L. M.

After visiting Landrover Stoke recently (awfully, meaning I purchased from Stafford Landrover) and Audi stoke today, this is without question the best dealership in the city - phenomenal with our young daughter and excellent experience

M. P.

Great service from the after sales team and I didn't even have to get wet walking inside as customer parking is under cover.

C. S. (.

Very pleasant and helpful and a great cup of chocolate .

T. T.

Always a positive experience, all the staff are friendly and welcoming

p. t.

Superb service fully informed about service. And no big shock when paying for service work price was exactly as quoted. Definitely will be back for next service

d. h.

Very pleasant experience. Staff were friendly and the issues were resolved .

G. C.

Great service and happy to help. Would recommend

S. O.

Fantastic service, which is what you would expect, great after sales and service department which is refreshing

S. D.

Always a friendly service! Motability is a very well run department here, I would recommend them highly

J. S.

So easy to deal with your service department.

d. g.

Great service and great deal. All in all a great experience.

L. S.

Very good, efficient and car fixed can't ask for any more

P. V.

Great servis exellent customer servis thx number 1 to me

s. o.

Diagnosed my problem and sorted it! Thank you

K. T.

Sam, your service manager, excellent as always, came up with a suitable solution to my problem.

M.

Down to earth honest people to deal with... No BS, refreshing. They actually ask 'can I help you' instead of 'are you alright'

D. M.

A very professional service and pleasant staff. The waiting area is relaxing and has plenty of refreshments.

R. W.

Prompt and courteous collection and delivery post service. Thank you

D. G.

Dale was great. Perfect and stress free way to buy a lovely car. Thanks a lot. 😊

A. E.

Excellent service and handover from Steve when collecting new A Class very relaxed and informative.

B. F.

Brilliant first time everytime. 1st class service.

J. Y.

Covid may have played its part in the inability to get the car picked-up from my workplace.

l. d.

Great, friendly service. Highly recommended.

A. D.

Lovely people, service and attention to detail. Terrible parking and mb dealership prices

p. b.

Excellent place, friendly helpful staff, always made to feel welcome, really can't recommend enough

J. B.

What a great dealership fantastic staff and great customer care would purchase from here again special thanks to Della for a great service

p. h.

Had to wait outside a few minutes to pick up keys on collection.

M. E.

Only used the parts department but i have to say the staff are very helpful indeed. 👍

N. S.

Great service and very knowledgeable workshop team

S. L.

Staff are helpful and courteous. Whole experience of buying a Merc is like no other

S.

Great customer service when picking up a part for my dad's car.

A. B.

Great experience as always Customer service absolutely brilliant

I. W.

Excellent customer service 👏

G. L.

Polite and most staff professional. Service engineers very good.

B. D.

Fabulous friendly service as always.

J. R.

Highly efficient and organised, COVID safe service.

D. T.

Communication is brill

A. A.

great fast service, Andy and Malcolm from service department exceptionally good.

H. M.

Always polite and they do a first class job on my car

R. W.

Very efficient and helpful staff very clean and well presented business.

G. M.

It’s reassurance that your vehicle is in good hands

H. K.

Excellent service, polite and well experienced staff.

S. T.

1st class service and 100% Covid safe.

G.

Good deals, very friendly salesman, I would recommend always.

M. R.

Phil Jones was very helpful and a gentleman

P. C.

Always helpful and great service

A. D.

Can't fault the people. Quick, polite, efficient. Parking can be difficult.

M. B.

Great Dealership everything went so well; thanks!

S. B.

Excellent , efficient , friendly and professional service .

G. P.

Nice to meet up with colleagues & friends even if this was a business visit.

M. G.

All staff helpful and polite. *****

P. M.

Cannot fault the Stoke Service

F. P.

Excellent service and the very best of staff always there to help

P. M.

No all good & very Covid secure

R. M.

Lovely staff. Never any problems when I visit.

W. H.

The staff and service were very good.

w.

Parts department friendly very helpful staff.

S. O.

Thanks for the helpful and professional service.

C. J.

Do like the staff on parts ,and Matthew is always helpful

j. m.

Best experience ever surely happy

C.

Nothing very good service thank you

a. b.

Fantastic customer service from start to finish

P. M.

Pleased with the personal guidance etc;

R. D.

Very busy people Found a very informative person to deal with my query Thanks

D. H. C. S. o. T.

Great friendly service. Knowledgeable staff.

D. W.

First class service great staff 😁😁😁

S. G.

Great service and good quality work 😎

K. B.

Always a great place to take car for service

a. h.

Great friendly staff and excellent service

J.

Lovely staff, very freindly and helpful.

J. C.

Fast efficient service

C. F.

professioanl, quality servuces

D. S.

Very nice friendly staff a pleasure to visit

G. T.

Excellent customer service from the service department.

K. B.

Nice staff Good selection of vehicles

b. s.

Great service Steve

C. O.

Great place all friendly

P. S.

Great Service With No Complaints.

A. P.

Reliable cars, first class service ❗🏎️🚗🚘

K. C.

Emma was very polite and helpful.

D. G.

Steve Mac very helpful could not be more helpfull

S. W.

Service that I received exceeded my expectations

L. O.

Fantastic place to buy a car Uesd&New.

i. a.

Very comfortable surroundings and very friendly staff

W. W.

Welcoming place to visit with very friendly staff.

b. r.

Very clean and the staff are very courteous

A. C.

Great place. Everybody so professional

N. M.

always first class at this dealership

j. j.

Usual top draw service

M. H.

One of the best show room ;-)

S. J.

Very efficient service

I. W.

Well I came out with a brand new Merc........

M. H.

Great Service and free tea and coffee

T. K.

Quality products but very expensive

D. D.

Friendly staff and superb service.

S. H.

Very helpful in the parts department.

A. J.

Its a car dealership not alot to say really

J. A.

Helpful and printed a diagram to locate the part

D. C.

Great service at all visits

J. G.

Sales experience was exceptional

S. M.

5 star lovely staff

J. C.

Lots of seconds hand car but info not very clear

K. M.

1st class dealer . 5***** service.

T. B.

Very good service

J. H.

Excellent customer service.

P. W.

🙂

c. m.

The Best

W.

Good range and helpful staff

D. M.

Courteous and helpful service.

H. L.

Professional service from a quality company.

N. W.

Always good courteous service

M. F.

Very good, nice and polite

A. H.

Nice motors.

m. B.

Brilent 5 star r m.

I. L.

Truly excellant service.

I. P.

Great choice of Mercedes cars.

B.

Really friendly and helpful

G. D.

Fantastic customer service

J. C.

Brilliant service from Emma

P. K.

Great group of people

A. H.

Best car

C.

None

m. t.

Great helpful with a smile

Y. B.

Top notch

J. M.

Nothing to improve on.

E. M.

Attended for the directors event.

M. N.

Very Good

E. D.

Very good

S. F.

Friendly sales staff

m. b.

Brilliant 5star ringo99.

A. B.

Good customer service

C.

Very Helpful

B. M.

Suitable car for me

B. L.

Very nice expensive cars

e. o.

Great service

E. A.

Excellent

M. B.

Brilliant 5star r.m.

A. P. “. K. A.

Great service.

P. D. C.

Always welcoming.

G. H.

Excellent service :-)

c. h.

Good show room

p. l.

Absolutely 1st Class

B. G.

First class service

P. T.

Brilliant service

D. H.

Excellent service.

R. M.

Excellent service

R. T.

Excellent service

M. G.

Great dealership

S. T.

Great coffee

I. P.

Nds

D. L.

Go that extra mile

S. E.

Great experience

b.

Very helpful

C. B.

Excellent

t. p.

Exceptional service

R. W.

always helpful

p. h.

Very helpful

D. A.

Brill

D. W.

Good service

m. m.

Like a Hotel.

L. R.

smart cars

E. D.

I've recently taken delivery of my Approved Used C Class coupe from MB Stoke and couldn't be happier. Not only was the car beautifully presented upon collection, ( any issues flagged up on the test drive had been put right as promised ), but the whole experience, from registering an initial interest in the vehicle through to final purchase, was unlike anything I'd experienced before and this is my third experience of dealing with Mercedes Benz dealerships. This is by far the best. This is all because I was fortunate enough to deal with Karen Kelsall. From initial contact to meeting in person, Karen was genuinely friendly and easy to deal with without being in any way ' pushy ' or trying to sell products that I may or may not need just to earn a commision, yet was courteous, knowledgeable and professional throughout. I think that Karen really wants one to find the car that they want and to drive away happy, as I did. (As someone else has said, she really is an asset to your business ). Although this may be a smaller dealership compared to some, I'd happily trust my car with them if possible compared to my local dealership whom I'm compelled to deal with due to geographical location ( different county ), and who I've dealt with for years as a ' loyal cusomer ' yet still receive an impersonal service. Again, thank you Karen and thank you Mercedes Stoke. Look forward to dealing with you again, and as I've taken out a Service Plan, we may meet again

R. W.

Recently purchased a Mercedes Benz SLC and received great service from Harry Shaw. The hole process was seamless, with Harry providing quick responses to questions raised. The car was presented in excellent condition, having been subject to a full valet prior to handover. Highly recommended.

D. R.

Excellent service, all members of staff and management very professional. Thank you

G. G.

(Translated) Gbai 2 (Original) Gbai 2

G. Z.

(Translated) Is beautiful (Original) E frumos

K. D.

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