Reviews of Mercedes-Benz of Truro (Retail Showroom). (Car Dealer) in Truro (Cornwall).

Mercedes-Benz of Truro (Retail Showroom)

355 Reviews

228 Comments

Car dealer

Mercedes-Benz dealer

Probus, Truro TR2 4HX, United Kingdom

Description

Information of Mercedes-Benz of Truro (Retail Showroom), Car dealer in Truro (Cornwall)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Mercedes-Benz of Truro (Retail Showroom)

Popular times

Sunday

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Saturday

Reviews of Mercedes-Benz of Truro (Retail Showroom)

B. C.

Bought a pre-owned C220d Cabriolet from Southwest Mercedes Truro. I dealt with Louise and Jake and and we managed to get to a mutually acceptable deal quite quickly without the need for arm wrestling! One or two minor cosmetic defects with the car were addressed and it was good to go. Communication with Louise re a small issue which arose was swiftly and graciously remedied. Communication with Jake was great probably the best I have experience and I have bought a lot of cars in my time such pleasant young man too. I must say I dealt with this dealership last year and I find them genuine and dare I say homely. Well done guys and I hope to see you again a few miles further down the road.

P. L.

We bought a new car here. Ross and Chris were fab. Very helpful, friendly and know their stuff. The help and advice we received regarding the financial side of things was second to non. Highly recommend

j. i.

I have always found Mercedes of Truro an excellent garage to deal with and I had no hesitation in going back there for my new car. Unfortunately we were dealt with by a salesman who was only interested in selling the car and not giving a service re the other questions I asked. He did not return phone calls or phone at promised times and I had to constantly chase him. I know I only bought a car from the lower end of the range but it was brand new and to us cost a lot. The impression was that I did not warrant a decent service by not buying a really expensive model. I still await the price of mudflaps which I enquired about 3 days ago. In addition, on completion of the transaction he said we had to pay another £250 for a deposit re the old vo5 form. I can understand the reasoning but I had to rearrange finances to cover this unexpected demand. We should have been told the whole picture from the start, not after we had bought the car.

C. M.

Absolutely fantastic service helped us out so much when our thermostat went on our A35 whilst on holiday from Jersey. Extremely helpful staff and excellent all round service. Thank you

D. H.

I bought my car remotely and the process of putting down the deposit was very simple. However, communication after this wasn't very good and numerous email and telephone calls went unanswered. The car arrived on the agreed date but wasn't very clean (something I was warned about shortly prior to the car's arrival). I cleaned the inside of the car and Mercedes have arrange for a valet company to clean the exterior. Ultimately, I am very happy with the car but it wasn't a particularly gratifying process.

F. D.

Perfect - really helpful and friendly. The team are very knowledgeable and happy to help. Very smooth sales process by Matt and Beth. Definitely recommend! Cannot fault them

E. M.

Christopher Hodson was great! Helpful and informative and always goes the extra mile in customer care. this is the second car purchased from Mercedes Tresillian and the service has always been excellent.

M. M.

Chris and Ross were both brilliant throughout the whole process - I can highly recommend Mercedes Truro and their whole team…..the whole package was amazing😁😁😁😁

D. W.

I had a small repair that needed fixing that day, the problem was diagnosed over the phone and fixed while I waited. Excellent service from this dealership

s. m.

Special thanks to Chris from sales team, he was really helpful and kind. Highly recommend this branch good cars and unbeatable prices 👍🏻

S. S.

I was recommended by my neighbour to come to see the team here as he owns a number of Mercedes and I have to say I wasn't disappointed. I met with the EV specialist at the time, Tom Horton, who was knowledgeable, helpful and attentive and worked very hard to get the right deal for me. It is true there was an issue in the order and delivery process and Peter, Nick and the team swung into action to get the situation resolved very quickly and professionally. As an ardent fan of another German car brand involving 4 rings, I have been very impressed with the significantly higher level of service and customer care I have received here compared to there. Yes, I would recommend Tom and Nick and the team at Mercedes-Benz of Truro.

R. S.

My first visit to Mercedes Southwest went very smoothly and efficiently. My second visit, a few days later to have an ordered part fitted was again, handled speedily and efficiently. All the staff I met were welcoming, polite and helpful. Plus the coffee is good !

B. T.

Arranged collection of my Boot Cover and it was waiting for me when I arrived Great service by all involved.

I. L.

First class service as usual all personal contacts from arrival to collection pleasant and efficient. Loan car much appreciated. Very satisfied thanks to all concerned including technicians job wee done.

W. B.

Very pleasant purchase. Definitely recommend Jonathan from Mercedes Benz of Truro and other ppl who I spoke with. Way better experience than with my previous purchase from different mercedes dealer. Thank you for nice and extremely fast purchase :):)

N. M.

Took my car in for an MOT today. Again great service (excuse the pun!). Thank MB Truro.

U. K.

Yesterday 28th July I completed the purchase of a used C250d Estate from Mercedes-Benz Truro. The whole experience was made special by the exceptional treatment from the Sales Executive Jake Mottershead who did everything he possibly could to enhance the complete procedure. Everything was handled very professionally with confirmation of questionable requests from me being resolved again very professionally by Jake and his transaction Manager Louise Hall. The final handover paperwork was done by both Jake and Louise who went out of their way to help complete the Road Tax and by answering any questions I had regarding the vehicle as well as committing themselves to completely polish the car once a month (just kidding). Massive Thank You to Louise and Jake for making this experience painless and very swift I love the car, its a dream come true. Mr Khan and Family x p.s Louise I want to them sunglasses when I come to buy my 2nd Mercedes from you guys.

A. A. (. G.

Matthew Lambert was so helpful. He helped with all the paperwork for our motability vehicle, gave us all the information we needed and supported us through each stage. It was a quick and painless experience. Thankyou.

y. 6. f.

Those guys went above and beyond for me and my Family when I lost my keys at Cornwall on a park Dean resort we were staying at I’ve got my keys within two days for me and lent me a new Mercedes to enjoy the rest of holiday with can not thank them enough Suzanna lifton

j. h.

my husband had a service done at merceds benze probus and was full sattisfied with their service and how they looked after him whilst he was there. very profesional and well presented as a company.

S. H.

Excellent service from the Truro branch - Leon Harrison looked after us very well and was very helpful and friendly. He made everything very easy from the minute we arrived to a walk later when we drove out with the new car. Would definitely recommend them for their customer service.

I. H.

Great customer service nice friendly and pleasant staff, free coffee and wi-fi..clean tidy reception and waiting area..they keep you well informed ..car came out cleaned definitely recommend

S. B.

My C Class has been in a couple of times recently, original it had ABS error lights on the dashboard. Needed 2 ABS Sensors, which were replaced under warranty at no charge. Also had a free loan car which made all the difference to my day. Took advantage of their offer on a Climate sanitisation and regards while it was in for £100, not as cheap as other places but needed in the heatwave. Daniel dealt with my car and kept me updated during the day, really impressed, great service from him and Mercedes. More than happy with my visit to Mercedes, I just hope it continues if I need to return in the future? Update...Had a recall last week and they found multiple issues with my car, two of which I know weren't urgent as I had been under the car on a lift 2 days prior!!! I hope this isn't the beginning of the typical 'main dealer behaviour'...I spoke to them about my concerns and was assured things would be sorted as I wished. Had the front roll over bars replaced under warranty, but had to pay for repair to a split fuel line as it was 'rubber'. Safety dictated that I got it repaired immediately. I was again supplied with a loan car which was great 👍

G. P.

Jake the salesman was spot on, explained everything clearly and made sure we were happy with the handover. Would deffo recommend this dealer again and deffo ask for Jake

B. V.

Excellent service. I could not be more satisfied. They dealt with the maintenance work on my car perfectly well. I really appreciated the contact halfway through the service, with a video showing me the issues found on the car and explaining what could be done, plus the quote for all of it, to the very penny. Mr JT was very helpful and friendly, as were all the staff in general. As for the recall work, I was impressed I was offered to have my car picked up to and from my driveway by one of your team members (I do not live that close either). Best customer service I've ever got in 33 years of owning cars.

C. F.

Outstanding service from start to finish from Paul Quinney. I The whole experience of buying a new car from Mercedes in Truro was a pleasurable experience. Paul took the time to answer all questions and went through the handover in impressive detail. The whole team were friendly and professional, fantastic customer service. Would not go anywhere else now. A 5* service.

G. B.

Bought my A35 remotely from over 200 miles away and couldn't be happier with the whole experience. I am very fussy when it comes to my cars and the overall condition so to buy remotely was I thought a massive gamble however the communication I received from Louise and Leon was first class. Every little detail was photographed and videoed and they even had a roof wrap removed for me. I decided to collect my car in person and myself and family were made to feel very welcome. The hand over was first class from Leon and to see my new to me car in the showroom under cover enhanced the whole experience. Thanks again hope to see you again in the future.

L. B.

Very good attentive e service as we have come to expect from the staff at Mercedes Truro

D. Q.

Just superb, helpful, knowledgeable. Great to deal with.

M. J.

We were helped today by Joshua Nicholas at the Truro branch and he was an absolute pleasure to deal with. We were buying our daughters first car and it couldn’t have gone smoother. Joshua was lovely to us all, very respectful and extremely professional. There was no stress and we were so relaxed in his care. First impressions…..very impressed. Will definitely return to Mercedes in Truro if this is the calibre of staff they employ. What a pleasure.

N. A.

It's a well run franchised dealer. I got what I needed with good service.

D. T.

Unfortunately the air bag recall that was going to be done same time as service:parts were not available so another 30 mile round trip when in.

P. L.

Recently had my SLK serviced at Mercedes-Benz of Truro, following a period of very low use 1200 miles in two years. The service team was more than happy to go through what service items and measures were needed to put the car back in line with its service history and importantly reduce the overall cost of the service. The helpful attitude and friendly service was excellent, coupled with the AMG courtesy car amazing !!! could not ask for a better experience.

m. j.

I had my C Class serviced here recently. It was a first class experience, as ever. This is an excellent dealership. I bought the car here and it has been regularly serviced here too. Prices are reasonable for a main dealer and the service is always friendly and reliable, with a courtesy car and regular updates for any issues that might arise. Highly recommended.

R. H.

Took my car in for its first service. Lady who dealt with me was very friendly and helpful but could of been more knowledgeable about products and services. The handover and payment process was drawn out and too much paperwork. I had expected my to car to have been properly valeted but it looked like someone had just chucked a bucket of water over it! For a prestigious brand I would expect a better customer experience.

H. F.

I just bought a new Mercedes A-Class A200d AMG Line. Is very good car, with huge technology. Comfortable and very solid on the road. I recommend in relation to other brands for the same price you get much less

j. m.

very helpful had my car serviced,car was hovered and washed as part of service.

A. S.

Excellent care and service, made me feel special

R. W.

I recently required to get my Mercedes Hybrid its MoT. I had marked it in my schedule for the month before the due date and MBSW contacted me direct to get the car booked in. This was a Thursday and my car was in for its MoT on the Saturday morning. Seamless efficient service, no issues whatsoever confirming what I have been a customer since 2004. Exceptional service as always.

K. A.

MOT done very efficiently and the car passed. However, needed one of the two lamp holders over the rear number plate replaced and the quote was for £136! I didn't get it done at Mercedes but went to a local garage specialising in Mercedes and got the job done for less than half the price. Mercedes servicing is very expensive in my opinion.

T. H. S.

A very efficient main dealers, always happy to help and always seem to do things on schedule which I believe is important. Staff are all friendly and seem happy too which is a good sign. As an ex Jaguar owner for many years I have to say that My last 4 years as a MB owner have been made so much sweeter by the way the staff, ALL staff at MB, treat You with respect. My ML63 is in safe hands!

R. A.

Excellent experience this week with both the sales department and service department at Mercedes Truro. Friendly professional and most helpful staff especially Tom in sales and Jordan in servicing. We would highly recommend this dealership. Many thanks Keith & Tracey

R. B.

We saw a car we liked and put a deposit down. They held the car for a week until we could come down and view it. The communication we had by phone, email and in person with Graham, Tom and Leon was first class. Leon saw to it that we had everything we needed on the day of sale and Tom was very helpful with pre and post sale queries. We would heartily recommend this garage and its staff.

M. W.

Excellent service. Staff polite and helpful

J. S.

These guys are brilliant and really honest and friendly which is a breath of fresh air. Had my work van brought to them a couple or times, 1 mistakenly towed there after adblue in the diesel tank 🤦‍♂️. Couldn't look after their customers better or be more attentive- just generally really nice poeple. Siane for commercials is a top bloke, really understanding and friendly and bigup Paul the engineers aswell- really good guys

S. R.

5* service, Jake and Louise were awesome! Thank you

C. C.

Excellent standards of service from all departments at Mercedes-Benz of Truro. I have had dealings with Tom in Sales and Josh in the Service department and they have been friendly and helpful on every occasion. Highly recommended.

N. B.

Bought and sold a car remotely with this dealer. Easy process, very professional, delivery and collection although across hundreds of mile was straightforward. I would certainly recommend them to others.

k. l.

Love the the car BUT administration/customer service needs attention

P. S.

Lucy was really helpful and knowledgeable. Service over all was welcoming and friendly would definitely recommend going here if your looking for help with a new car.

l. b.

dropped in to get repair done on our smart car. was shown to a seat to wait. Sadly (even after over an hour) no offer of coffee etc or where to go to get one..... service otherwise is ecxcellent.

D. W.

I recently bought a 2019 E Class from Mercedes at Truro, we did hit a couple of bumps, but they were quick to resolve any issues and remained professional, courteous and very helpful. The car was outstanding and very well presented, I would highly recommend them to anyone looking for a quality car with exceptional customer service.

A. G.

The service I recently received from the team at Mercedes Benz of Truro was outstanding. I cannot praise them enough and would highly recommend them. If you are looking for friendly first class service look no further, you will not be disappointed!

P. T.

Very helpful, had the part we needed on the shelf.

s. h.

Very good parts store and cheaper than non genuine

a. c.

Annual service was arranged conveniently, loan car was available when I arrived, staff welcoming and efficient and the car was ready for collection at the appointed time. What more can one ask for, well done Mercedes (Probus)

P. M.

Ben in service department, a very helpful and efficient service

S. T.

A good shopping experience! Efficient, helpful staff.

C. P.

I purchased an A250 from Mercedes Truro. Chris and Ross who helped us through the process, were impeccable throughout. They both guided us through the paperwork painlessly and quickly. I would definitely recommend Mercedes to friends and family.

C. B.

My car developed a fault while I was on holiday…the dealer was able to fit me in quickly and the work was completed while I waited. All in all excellent customer service.

h. r.

Absolutely incredible and efficient service from everybody at Mercedes Benz of Truro. All were very courteous and polite, which made the experience all the more pleasant. Keep doing a great job guys and stay safe during these strange and trying times.

D. S.

Vito minibus went into limp mode while on holiday. Nightmare until this team managed to slot me in within 24 hours of calling them. Discovered Mot also due but again Sorted out by Truro Mercedes. Special thanks to Wendy, Jordan and Tim. Holiday back on track and amazing service. Thank You.

P. S.

Very helpful & had a good software allowing us to compare dimensions of our present car with an option we were looking at. They had a few real bargains but sadly not the model we're looking for. Got timed out by lock down but will be back for more details.

P. D.

I have received outstanding customer service from this dealer for over 4 years. They always make you feel very welcome, and their attention to detail is second to none. It is a real pleasure to purchase beautifully engineered cars from a team of people who are both genuinely passionate about their products, and who put their customers first. An exceptional and memorable experience!

M. R.

Fantastic customer service throughout the purchase of my partners Smart car. It feels like it doesn't matter whether you're buying a £5,000 car or a £50,000 car, the staff will make you feel special. They even send you a little video of your car before you pick it up! Will definitely be talking to them next time we fancy a change of wheels.

c. C.

I was a disappointed in the actual procedure when selling a car back to Mercedes of Truro. Also after deciding not to purchase another vehicle I felt there was a lot of applied pressure to get me to change my mind.

M. p.

Bought a new car recently from this Mercedes garage great people to deal with bent over backwards to ensure that we was happy with our purchase the salesman who dealt with us was Jay and his transaction manager Sam between them they managed to get everything we asked for. They was very friendly and seemed to work great as a team and bounced off each other very well what one didn’t think of the other one did.

P. W.

Excellent customer support as usual from the team at Truro Mercedes, special thanks to the service team headed by Simon Minter.

C. B.

In these days of such poor service at so many businesses but that was not the experience with Truo Mercedes. Tom Horton one of the sales team made our purchase an enjoyable experience, with his professional and informative friendly approach. We are very happy with our purchase and would recommend this dealer.They even made our large noisy wet dog very welcome.

N. N.

Very friendly sales team and professional experience Many thanks

K. w.

Fantastic service. Jamie was absolutely brilliant. Full of info, wasn't pushy at all a real nice guy. All the other members of staff were really nice too. All in all it was a really good time. Thank you so much.

L. B.

Whilst on holiday our car developed a problem. The staff were extremely helpful and diagnosed the issues quickly. The car needed to be fixed and we were stranded. The team went above and beyond. They drove us back to our rental cottage and picked dropped the car off the next day. The service was excellent and wouldn't hesitate using them. Thank you to all the team.

s.

Polite and efficient team. Visited for an MOT and happy at every stage of the process. Will 100% use again.

S. L.

I called into the Truro dealership today without a prior appointment as I had damaged my numberplate. They were so kind and helpful, brilliant customer service for someone on holiday and not a regular customer. Many thanks.

g. r.

Not a pretentious as we first thought.sales guys were very friendly and helpful.fixed us up with exactly what we were looking for.very impressed.

W. W.

Dropped in unannounced to the commercial team with some totally stuck doors in the back of my rented Vito two days before Christmas. I was helped WAY above and beyond normal service and they sent me on my way happy and sorted about an hour later. Lifesavers and hero’s to a man. Never owned a Mercedes, but am actually considering it now......

P. L.

The service I received from Mercedes Benz of Truro was outstanding. The greeting at the front desk was warm and all the guys in service explained fully and did an excellent job on my E Class. I used to use a private garage but from now on will be taking all of our cars to Truro. Well done to all.

M. k.

Lots of stock on site, most appeared to be presented well. The big problem with this site is parking. This was my third visit today, the previous visits I wasn’t even able to get out of the car. There are so few customer parking spaces the cars end up double and triple parked. Not sure if management expect car shoppers to arrive by bicycle? How many customers must they be losing because of it?

C. R.

Excellent service. Sam the service manager does a great job of looking after customers cars. No hesitation in recommending this dealership.

O. H.

5-star service from all the team at Truro, especially Tom, who looked after me with the purchase of my new E-Class coupe. I couldn't be happier with it! Many thanks.

K. P.

Very easy to deal with, sales staff knowledgeable and professional. Delivery drivers very pleasant and car in very good condition.

S. B.

Brilliant service and efficiently carried out my service and MOT

P. H.

I'm not lucky enough to be able to buy a new car and I have a 2001 A class A170CDi, I have had to go to the guys at Truro to get some parts that are not available anywhere but Mercedes, not only have they been really helpful in helping me line up all the parts I needed from them but surprisingly the prices haven't been so bad. I am grateful to the guys in the parts department and the pleasant greeting I get each time I have been over from the young ladies at the front desk.

G. S.

I cannot praise them enough, "Nothing is to much trouble for them" After care is out of this world compared to other model dealerships. I wish to especially to point out that the Disability Rep, Paul who has made getting new cars trouble free, and he is there to answer any questions and smooth away any problems.That is why I keep coming back to Mercedes Mainly because of Paul but also because after care from customer service is out of this world, Customers are treated as kings

P. F.

Great customer service from all the team, especially Katherine on reception, the sales team Chris, Ross and Katy

E. H.

We have had excellent service from the first look around to the point of picking the car up today. Geoff & Graham are friendly yet professional through the whole process.

C. H.

Fixed the issue with my wipers while I've been on holiday in Cornwall, mercedes sorted out the hire car while the part and work was being carried. This is why I'm a Mercedes driver, they take the strain when problems occur. Thank You 😁👍

J. T.

Very efficient - new car discussions on a Monday, lots of options, prices and helpful dialogue. Chosen car moved from Exeter for viewing Tuesday, ordered and ready for collection Thursday. And the tech spec is amazing. Good follow up as well, post purchase call to debrief sale from Head Office - keen to have happy customers. Coped with Coronavirus interruptions to trade more efficiently than many.

M. F.

Not cheap, but then we knew that anyway, but not expensive either when you experience this level of service. My third visit and still impressed, rare from a big dealership. Honest, diligent and attentive.

D. H.

We have owned Mercedes Benz cars now for over twenty years and every Mercedes garage we have used the service has been first class, the customer care and attention to detail in my opinion is far superior to any other.

D. S.

Fantastic service On holiday in Cornwall Had a flat tyre on our ML350 Fitter was out to us within the hour. Needed two tyres which were subsequently fitted that Saturday morning As I say fantastic service That's why all our cars are Mercedes Well done Mercedes Benz of Truro!!

A. P.

Great service from Samantha the SDM. Not a local customer but she dealt effectively with the problem and had us on our way within 2 hours.even organising a driver to take us to and from Truro.

t. t.

These guys are great, I'm on holiday 400 miles from home and had a water hose blow on my merc, I work in the motor trade and these guys helped me out massively, so thanks again guys 👍

R. S.

I ordered some carpets for my car they were there next day parts department were helpful

A. D.

The service I received from Mercedes of Truro was excellent I would also like to thank The service reception mansger Andrew Kent for all the help he gave me Thank you Alan Damerell

I. M.

Very helpful dealership both when purchasing a new vehicle and previously when in need of help for vehicle related problems. Had previously had a less than happy experience with a West Midlands based dealership so was more than pleased to find that this local site does try to help.

a. d.

Friendly and efficient service as always. Liked the personal touch of a quick video of the technician talking the way around the car saying about breaks and tyres etc.

D. M.

Excellent service. Wasn't there to buy anything, rather to collect a freebee MB offer. However I was made to feel as if I was. Very pleased with attention and service

m. t.

Awesome service at Mercedes of Truro, I purchased my 1st new car recently, many thanks to Jaime and Calum for making it an epic experience.

C. M.

Long wait for mot/ service but worth it, please as said you would send me a video of what work that was carried out Regards Carol Massey

T. P.

Attentive, reliable customer care all round. Really got me out of a fix! Thanks MB Truro

I. H.

Hello. Mercedes. I would like to praise the good and helpfulness we have received from Mr Paul Quinney of your Truro branch. As what I call the “Motability King” he has helped my wife and I many times in the past years. We have only moved from Mercedes this time because my wife loved driving the old “A”Class, but since the new model has been introduced it no good to her. I have heard others making the same complaint. We have looked around to other garages and their “Motability King” have been totally uninterested in the disabled person. Going back to Paul he has the time to deal with the disabled person correctly and politely and nothing is too much for him, and he is a big credit to the firm and to Truro branch. Once again in repeating myself. Mercedes I think has made a big mistake introducing the new low slung model, I believe it’s looking after the youngsters and forgetting the older and persons with disabled mobility problems. I hope you will pass these comments on to the manager of Truro branch so he/she can recognise all his efforts. Kind regards Ian & Val Hewson

R.

Girls on desk very helpful. Each individual part of the work was shown to me and price agreed. This is a friendly and professional place.

T. B.

Good selection of cars but overpriced in my opinion. Second time I have visited and no one approached me either time.

T. T.

Excellent, polite and efficient customer service and task completed quickly. Very easy to find. Highly recommended.

C. T.

Brilliant service can't speak highly enough about everyone from reception to call out engineers .thank you .

G. P.

Friendly staff and good facilities for a main dealer. Good range of vehicles for sale.

C. H.

Professional staff and quality service every time . Thankyou

S. C.

Another place I go to thro work and except for access to rear car park never have a problem and the reception staff are always friendly and efficient.

D. K.

Brilliant service. Helpful, friendly and professional. Definitely recommend.

N. B.

Great customer service, couldn’t fault anything.

B. W.

Really lovely welcoming staff, recommend Paul Reed on sales lovely lad who couldn't do enough for me, very happy with my car purchase. A*

T. M.

Many thanks again to Paul Quinney for his helpfulness and assistance in purchasing my new car, his follow ups and generally keeping in contact is the reason I keep coming back.

C. W.

The staff are lovely, willing to help and aren't the slightest bit pushy. The cars they have for show are gorgeous too!

S. G.

Staff very good

V. D.

Serviced and MOT’d my wife’s 2003 SLK. Great service as always.

G. V.

Mercedes Benz has always been a high class marque. This specific branch and the cheerful staff maintains this standard above and beyond.

C. R.

Great experience with the service department. Simon was very friendly and helpful.

K. B.

One salesman trying desperately to sell diesel cars to unsuspecting buyers. Wonder why they have so many for sale maybe because people don't want polluting vehicles anymore .

D. H.

Very good customer service and car service. Always drive away confident that the car is in tip top shape.

j.

Best service we have ever received from a manufacturer agency we are on our fifth new car and we are due to buy an other this month from sales to service 5 Star . John @ chipahoy

S. H.

Always have a good experience in which means alot being a motability customer many thanks

K. B.

Absolutely fantastic care ! Couldn’t be better 10/10

D. W.

Excellent prompt service Jim from servicing excellant explained everything in depth

S. B.

Straightforward , polite ,Reliable and fuss free what more can you ask for.

C. F.

The best all round Mercedes service centre by far. Staff were brilliant, genuinely friendly and helpful

W. S.

Great service, coffee waiting and they washed and valeted car while we were there

R. F.

Always had first class service, both on sales & service "Keep it up"

J. S.

Superb service and customer services. Thanks to all the team.

T. H.

Great service very helpful

K. H.

Excellent service. Friendly efficient staff. Well looked after

R. G.

Probably the best best customer service of any of the local dealerships, one of the main reasons for owning a Mercedes.

C. F.

Problem with lacquer on door peeling. Going to be rectified under warranty. No problem. Great service. Thank you.

T. C.

Great service, felt safe and well looked after

T. S.

From the friendly meet and greet at the reception to the excellent and professional car maintenance team this a quality organisation.

F. J.

As I only pass this garage to arrive at the club which is situated behind the garage so I can park my car while at the club

T. P.

Great customer service from kevin in the disability motability sector of Mercedes-Benz

A. G.

Excellent communication and service once again from Mercedes-Benz Truro

M. E.

Very helpful.

D. R.

Always helpful and the staff go the extra mile to make you feel a valued customer.

A. H.

Couldn't of been happier with the service received from the salesman and knowledge from the Mercedes driver. Went above and beyond my expectation.

P. H.

Lovely people to deal with an always greet with smile

N. K.

Very good friendly staff ,I had to deal with Jamie helped me as much he could ,thank you.

D. H.

The staff are fantastic so helpful and polite brilliant.

E. W.

Warm welcome - very helpful - listened to my requirements - no hard sell tactics

A. N.

Not the level of customer care one expects from Mercedes and it annoys me.

T. S.

Only ever dealt with the parts department but always knowledgeable and happy to help

D. S.

Mercedes continue to give you good but expensive service

M. A.

Best place to have your car service and a good price

J. M.

Friendly Staff would have been better if the sold Vans i was looking for

T. R.

Flawless service, excellent care & attention to detail.

J.

Came to collect a part for my slk, left with an overwhelming desire to buy a new mercedes, regardless of my financial situation....

J. H.

Great staff but damned expensive... but we kinda expect this, don't we :)

D. P.

Good team. Professional and polite. Good coffee while you wait too

A. G.

Good very pleasant staff showroom was cold to sit in though

I. M.

excellent service from everyone couldn't do enough for us totally recommend...

K. W.

Always customer centred, highly recommended.

I. M.

Excellent service and very friendly staff always willing to help...

F. T.

Friendly staff, good stock levels. Nothing is too much trouble

P. S.

Plenty of used cars for sale, plenty of room for customer parking.

A. M.

Very helpful local dealership for Mercedes cars and commercials.

N. P.

Friendly staff with a wealth of knowledge on all things Mercedes.

F. S.

Very helpful and pleasant experience.

J. D.

Extremely helpful and relaxing environment.

M. W.

Exceeded expectations.

c. g.

Fantastic garage, very friendly and professional

S. P.

Very helpful staff, lovely range on show.

P. h.

fantastic service yet again by Mercedes-Benz staff

S. C. P.

Great for children from 9 to 18 yrs

L. F.

Excellent service and staff are very friendly and helpful

k. p.

Fantastic customer service especially Paul Quinney

O. M.

Friendly efficient service. Nothing was too much trouble.

C. M.

Excellent friendly service. Good coffee and biscuits

C. B.

Great service and support! Will be back in the future.

S. M.

All the staff are really friendly and super helpfull

T. A.

Very efficient and friendly staff.

T. W.

Nice friendly service, job well done,

s. c.

Always helpful never have any problems

S. B.

Staff quite slow with regards sorting out the paperwork

L. B.

Always helpful and polite, thank you.

R. H.

Good parts service with helpful and knowledgeable staff

J. H.

Very efficient. Good coffee.

R. L.

The staff were very helpful. Thank you.

M. M.

Very clean and good customer service

I. S.

All good but expensive.

F. S. D. S. C.

The best service I ever use.

S. D.

One guy really helpful other guy rude when asked about technology.

H. T.

Very friendly staff excellent service

D. R.

All good , no complaints

P. G. P.

Great customer service by Tom and Sam

D. H.

Always been friendly and helpful

N. C.

Great service great cars

R. A. A.

Much improved main dealership.

W. B.

Salesman paul quinny good ....

D. S.

Great Service highly recommend

S. J.

Very safe

D. S.

Excellent quality and service

K. P.

Very friendly and helpful

j. d.

Very helpful staff

R. P.

Excellent friendly service.

P. L.

Friendly helpful staff

K. N.

Friendly helpful staff.

J. S.

Staff are lovely

J. S.

Excellent. Thanks

D. p.

Great customer service

N. D.

Excellent service

a. p.

Great service

M. d.

Excellent very friendly

J. H. S.

The Best quality

J. J.

Excellent service

A. O.

Nice shows of nice cars

B. A.

The best

T. K.

Excellent service

A. F.

Excellent service.

J. T.

Perfect service.

C. M.

Helpful

G. B.

Great service

D. B.

Very helpful .

C.

Excellent service

M. S.

TOP Service!

M. W.

Nice people

A. C.

(Translated) The best as a Mercedes brand stand. (Original) O melhor como stand da marca Mercedes.

A. G.

W. H.

N. C.

A. K.

J. H.

K. V.

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