Reviews of Mercedes-Benz of Warrington. (Car Dealer) in Warrington (Cheshire).

Mercedes-Benz of Warrington

0 Reviews

250 Comments

Car dealer

Mercedes-Benz dealer

Juniper Ln, Woolston, Warrington WA3 6DP, United Kingdom

Description

Information of Mercedes-Benz of Warrington, Car dealer in Warrington (Cheshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

We don’t have any review or comment on this place.

Map

Open hours of Mercedes-Benz of Warrington

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Reviews of Mercedes-Benz of Warrington

J. H.

Really happy with the service overall. Particularly pleasant surprise to find the car valeted on my return. One possible area for improvement would be to allow for an early quick drop off. I managed to hand my keys to someone from the garage at 0800 as the main doors were still closed, but would have preferred to be able to drop off at 7:30.

S. W.

Really pleased that you managed to fit my car in for an urgent MOT with less than 24 hours notice. I was greeted in an efficient and friendly manner on arrival and allocated a named contact who kept me informed and up to date throughout the day. Collection process was also handled very well. Overall excellent service received. Thank you.

A. S.

Great experience with confidence. Trouble free. Arrange a pickup and arrived earlier than expected. Kept me fully informed. Even cleaned my car which was a bonus. Will definitely use Mercedes Warrington again.

D. W.

A huge thanks to Darren Lancashire and the whole team for the exceptional service we recently received. Buying a car can sometimes be a difficult experience but this was made so easy by his approach, an approach based on Customer Service rather than trying to make a quick buck! We’ll be back to buy another from you soon.

C. J.

Excellent service from Lee Broadie! The whole experience of purchasing my new car was calm and pressure free with clear and regular updates throughout. Lee provide good, honest advice and options which helped to make the right choices.

L. C.

Bough a car from Gemma who was lovely and really friendly. She really went out of her way to do me the best deal for my car and made everything perfectly!. No faults would recommend if your looking for a new car.

S. B.

As always MB Warrington have provided an excellent service relating to my annual car service and MOT. The staff are always friendly and helpful, and whilst I had to wait a few weeks for the booking (because they are busy combined with school holidays!) I was happy to do so given my previous excellent experiences using them. Thank you MB Warrington

J. C.

Unfortunately my car broke down this morning while on my way down the M6. Pulled into the site and was greeted by chris belch who asked service if they could help get me back on the way. Unfortunately there was nobody free and the diary was full. Chris then helped me contact Mercedes’ breakdown and offered me refreshments in the air conditioned showroom. 45 minutes later my car was repaired and I was able to get to the match on time. Thank you 👍🏻

M. F.

I took delivery of my new car on 23rd of May. 2022.Hand over was smooth and was pleasant experience. Martyna my sales consultant was very good and knowledgeable. Neil Stafford ( sales manager) was also responsive.

N. A.

Really great. Tom handled the query as soon as I rang in. The car was at another dealership put a deposit down brought over booked in for viewing and purchased the vehicle. Nice one Tom I got a life time salesman at Warrington Mercedes’

W. W.

The first response send by email is very quickly, and the sales representative Ms Lisa gave nice and professional service. Clear and detailed video shows the car situation helped me to make decision.

n. w.

Had 4 x outstanding safety recalls completed and asked for a regas on the air con as it wasn't working. Service from arriving to picking the car back up was excellent. Curtesy car ready when I arrived. When I paid online for the air con I had only been charged 19.99 when I was expecting 59.99 when I enquired upon picking my car up I was informed it just needed a refresh. Was very impressed that I could have been charged 59.99 and been non the wiser. Excellent service throughout thank you

G.

Brilliant, friendly and extremely helpful staff at mercedes Warrington. Would highly recommend their services. Very professional. Gemma was superb. Knows her stuff and was very honest and went above and beyond to make us comfortable with choosing and buying our new car.

J. M.

Having just bought a new car today, the process was nothing but stress free and relaxing. Gavin Berry was a pleasure to deal with and defiantly bucks the negative stereotype of a "car salesmen". Syed Shah, Gavin's colleague, was enthusiastic, warm and friendly to deal with. Never once did they try the "hard sell" with me and I never once felt pressured. The only impression I got was that both Gavin and Syed were genuinely interested in getting me into the best car for me. I would wholeheartedly recommend buying a car from Mercedes-Benz of Warrington and I know I will be returning to from buy from them again.

A. V.

Undoubtedly the smartest decision to buy your car from Mercedes Warrington. David and Asha made our experience fantastic, from the high end level of customer service to the fact that they give us the right support and guidance that we needed to make the best decision.Although we live in London, I would like to highlight that the hours that we drove to get there were 100% worth it! Thanks David and Asha!

T.

customer service was great, turned around the B service and washed the car in an hour and a half, chap i dealt in the showroom with was spot on. only gripe is the cost of the services, they are out of line with other manufacturers. £445 for essentially an oil change and brake fluid is extortionate.

B. G.

Rather disappointed that the rear light cluster wasn't covered by the extended warranty I bought, £308 seems expensive for a light cluster. Having said that Paul was very helpful and thorough and I came away feeling that the service he provided was very good.

P.

The sale of the used vehicle went through as anticipated. However, I felt pressured to purchase the vehicle prior to the end of the month / quarter; when what I really wanted to do, was pay a deposit to hold the car and then pay for the car in full; cash. Instead, I was sold a HP / PCP in an effort to ensure the car was purchased prior to the end of the month / quarter - presumably to hit 'sales figures'. I also requested that the car was subject to the full 'Guardex' treatment prior to collection. This was agreed, however, I was then told that, the Guardex had been applied but I could not have the guarantee; instead they placed a Guardex sticker in the windscreen. When I got the car home, It was evident that the interior, nor the convertible roof had received any form of repellent treatment. The vehicle was received with a full tank of fuel and some paint blemishes / squeaky seat bet were rectified, although there were stone chips still visible (These had been agreed to be rectified) - I am awaiting a touch-up pen for the car so that I now will have to do them myself. On the plus side, Oliver in parts was extremely customer focused and very friendly; wanting to go the extra mile for the customer. As a result of his interaction, I ended up purchasing a lot more accessories from Warrington than I first intended; I was planning to go to a competitor (LSH Auto, Whitefield) but I was impressed and so purchased them from Oliver. In summary, the sale did not feel like previous sales I had experience of with other car dealerships; I did not feel like I had got the deal / service I was expecting - not met at least half way and this was disappointing to be fair.

P. L.

Great service from Lee, thank you. I had a EQC for a test drive, great car, its a shame it isn't large enough for my needs. The electric Mercs are far superior to the Teslas and a quick test drive is the best was to demonstrate their products to the potential customers. I will be back when there is a larger electric SUV available. Thank you again for the great service and at short notice 👍

S. H.

A lot better than Bolton. Cheaper faster. Best experience in a dealership yet. The staff are amazing, thanks Richard for all your help.

N. T.

I have just bought a new car from here and found my whole experience was brilliant all the staff were friendly and helpful nothing was to much trouble. Big thank you to adam the sales bloke he made the experience of buying a new car easy enough and went through all the details nothing was to much trouble and everything was completed in good time. SO thank you to all the staff and i highly recommend people go to merc warrington if your looking for a new vehicle From Nathan

K. W.

Just wanted to write a review regarding a member of your staff Lisa Brabin, she always goes out of her way to help me when bringing my car in, is always polite and nothing is too much trouble. Thank you Lisa.

P. W.

My car was in again today for its annual service. It's a very relaxed, clean and comfortable waiting area here. You can help yourself to coffee from the machine, which is good quality (I've never tried the tea). There are also biscuits, but you have to like Lotus Biscoff! I've given it a rating of four because of one particularly bad experience I had two years ago, which was only resolved after more than six months.

J. J.

Fantastic service, absolutely brilliant response times to every query I had. Callum and Asha were an absolute pleasure. I could not have asked for a more pleasant experience purchasing a car! :-)

C. T.

Recently took my car in for an airbag recall, and can only say the service exceeded expectations (and my expectations were high as it's a Mercedes dealership) the receptionist was very courteous and professional, I was told the work would take about 2 hrs 15 mins, but was completed 35mins quicker, very happy and will return.

H. T. (.

Mercedes-Benz Warrington has always delivered a great customer service, I bought a GLE for myself 2 yrs ago and this time I got my beautiful wife a GLB. Lisa Brabin has delivered a wonderful 5 stars customer from the 1st day, tank you to the whole team at Inchcape Mercedes-Benz of Warrington. Thank you Lisa, we'll be back...

G. L.

Fantastic service. Car was in for a recall, booked in quickly at a time that suited. Great customer service.

E. M.

Gavin is the best! He was excellent at finding a car perfectly suited to me and did his very best to get me a great deal, so that I could be driving the car within days helped me with every query I had and made the experience special massive thank you to gavin :)

A. F.

All good, polite and helpful receptionist, down side was that I got a phone call later in the afternoon to say my car wouldn`t be ready until the next day

C. W. P.

I booked 2 cars for tied, but finally cannot find the car went I get there. but after service is good, so rating can be higher a little bit.

C. D.

Absolutely brilliant service from Paul Robinson. Felt really looked after by all the team we interacted with but Paul wasn't pushy at all and really helped us get a great deal. We had been to Audi in Warrington previous and the level of service was like night and day. Your loss Audi! Definite Mercedes convert now and the car is great

P. P.

My wife and I recently visited the Warrington Dealership and we thoroughly enjoyed it the whole experience. The reception staff were very friendly and professional. On the day we were greeted by Sam as Paul Robinson was on leave who had initially arranged our test drive. Sam was very friendly and helpful as he answered all my questions. I enjoyed driving the car so much that we ended buying the vehicle. There was no hard sell and the whole sales process was effortless, very efficient and an enjoyable experience. I must say Paul was brilliant, he was very helpful throughout the whole process even though I hadn't met him (as our conversations were over the phone and by email) until the day I went to pickup our car. Both Paul and Sam were great. Thanks Mr Patel

A. D.

Recently purchased one of the Mercedes’ a class’s Whilst my sales person (Adam) done everything he could, the delivery of the vehicle was delayed multiple times. Adam was kind enough to offer fair compensation, however this was still frustrating. Vehicle is perfect except I cannot connect to the Mercedes’ me app due to it being linked to another, it’s now been a week since I’ve asked it to be reset yet still hasn’t been. Apart from that everything else has been smooth

M. D.

We visited the delearship not really knowing what we wanted, Sam helped us understand the differences between cars and what was good value for money for our budget. Felt no pressure and everything was left up to us to decide. Really easy process when sorting the finance and part exchange. All questions we’re answered fully that we had. Overall the visit to the dealership was really good, definitely will be returning once we look to change cars again.

K. B.

I was dealt with by Chris B and he was nothing but professional and helpful throughout the experience. He answered all my questions fully and made the transaction very easy.

K. F.

Distance sale with Callum and Tom. All dealt with via telephone including part exchange and car delivered within 2 days. Made transaction simple, but as a repeat Mercedes customer we knew the process. Thrilled with the car! Many thanks to Tom and will return to speak to him when the deal on our A class expires.

P. S.

I recently bought a car from the dealership. I was very impressed by David who showed me the car and tailored a very attractive deal. Following this Adam showed me the car in detail I had excellent service from both. They were very friendly and knowledgable. In fact the whole experience was very enjoyable. There was no pressure from anyone. The deal was too good an opportunity to miss. Thank you Mercedes Warrington.

J. H.

Right from the start my experience was fantastic at the dealership I went just to look as I already had a Mercedes and was looking for something a little bigger and had been left feeling very underwhelmed at other different dealerships for my price range. I was met by Paul Robinson who was fantastic very knowledgeable and he just knew exactly what I wanted and showed me straight away to the car I ended up buying! He had great customer service and went above and beyond to check I was satisfied and answered any questions. It was actually a really enjoyable sale as he wasn’t pushy or creepy like I’ve felt with other car salesmen. I would gladly return and hopefully see Paul again in the future when buying my next car. He’s a great asset to your team at Mercedes-Benz Warrington :)

J. E.

Originally called and had an appointment on 17-9-21 to replace my airbag under the recall. When I arrived I was advised that the airbag was not available and that they had called me to cancel the appointment. I never received any calls as such and they just told me one lie after another. They than advised that they would order the airbag, contact me when it arrived, which they never did, and send a driver out to pick up my car for the required service. On 15-11-21 at 8am, a person knocked on my door and asked me for the keys to the car and said he would be taking it away for the airbag replacement. He had nothing with him to identify who he was, an order to pick up the car, uniform, etc. I refused to give him the keys not knowing who he was, and not having been notified prior that they would be coming to pickup the car. I tried calling the dealership 5 times that day and was just left on hold with the service department. I finally called and asked to speak to someone about a new Mercedes purchase and the phone was answered straight away! So much for customer service. Shows where there priorities are. I was given a date on 29-11-21 to bring the car in for the air bag replacement which was done within an hour which was good. The mechanic must have disconnected the battery in order to replace the airbag which caused the setting on the dash board to not be correct including the time on the clock, which the mechanic could have easily reset and did not. The service and customer service was not what I would expect from a Mercedes dealership.

S. D.

Had a great experience today at Mercedes’ Benz in Warrington , from stepping through the door to leaving it was a very pleasant experience , helpful staff and great service. Thank you , S Dawson.

K. W.

I bought my new car from Mercedes Warrington. I had a great experience, Lisa helped me with a test drive and then discussed the different models/spec options and helped me decide which would suit me best. I am really grateful that she was so friendly and kept me up to date via email regularly re estimated delivery date etc. Mercedes have exceeded my expectations and I love my new car and I am really satisfied with the service I received from Mercedes-Benz Warrington. Thank you

T. M.

My vehicle was booked in for a service and MOT on the same day. I received an update on the service via a video sent to my phone, and also I received a text from the person who was looking after my car for the day. The experience was at a very high level professional manner from the front of house, the technician and on receipt of my vehicle

M. P.

I was impressed by the whole process from beginning to end. Daniel Kerr had just the right balance of friendliness and professionalism. It made buying a car for my wife both straightforward and a pleasure. I would definitely recommend Inchcape Warrington and especially Daniel.

D. H.

Average rating owing to waiting six months for part although I suspect that warranty work is low on MB priority list. Not enough staff to give good customer care, but individuals were professional and caring. Need to attend to customers quickly, even if just sitting them down to wait, especially important as I have an invisible disability. Problems fixed but no explanation as to what or why, only a piece of paper with estimated costs for non warranty work. I know times are hard but MB just doesn’t have the X factor that other prestigious car dealerships have. Having said that, my car is fixed and safe and running well once again.

S. L.

After a bad experience at another branch, I arrived at Mercedes Warrington and with the help of Martyna I bought and received my very first Mercedes yesterday. The service was absolutely first class and Martyna went above and beyond to really make this an amazing experience. Thank you so much!

A. M.

The car was in as a result of a recall for airbags. They also provided an informative video of the underside of the car pointing out a couple of issues. Very helpful and pleasant to deal with.

T. H.

The staff were lovely and cant fault the set up or how your delt with ect...but the outcome on the report saying i needed new wiper blades was wrong. My suspensions were confirmed with a trip to my local halfords were they said theres absolutely nothing wrong with them 🤷‍♀️ saving me over £50

d.

Every thing went well. The staff were plesent and sorted out my car. I'd love to take my car here to be serviced and other jobs , just a shame its so expencive to have work done with dealers.

V. G.

It was very exciting because the staff was very friendly. I sat in the lobby and while drinking my coffee I got a link with a video of a check of my car. This is amazing I’m happy for you .

B. C.

I booked my car in very easily and Sam who I felt with on the day was very helpful and informative, she also kept me informed through out the day of any updates with my car. Top Marks

J. W.

Lee Broadie looked after us very well, our requirements were listened to and the best options were given to us. Our order delivery status was spot on with regular updates.

A. Y.

Superb service friendly informative and professional..Chris is a credit to your company and a pleasure to deal with. The handover with Gavin who stepped in at the last minute all went smoothly too,a great experience all round.

A. N.

No problem at all, met at reception, shown the area where I could work while my car was serviced, car very well cleaned at the end, all staff very professional and courteous.

S. B.

Andrea was brilliant ,sorted out courtesy car quickly and rectified the fault with my car.

G. J.

Additional visit to complete 1 service item due to no stock at the time of service. I waited in the comfortable waiting area whilst work was completed within the time as stated when booking.

A. B.

I've just purchased a new C250D and was very pleased with the whole experience. Martin in sales was very helpful and not pushy and ultimately I came out with a great car and a great deal which was tailored to my needs. I've since had to go in to have a faulty 12V socket looked at where I just turned up and it was fixed within 15 minutes. I know that some have flagged a lesser experience however I think this could be down to timing as to date my own experience has been 100% positive.

R. J.

Car repairs undertaken very quickly. Communication brilliant from Andrea, kept up to date at all times.

D. W.

This is my third recall visit and each time staff very friendly and efficient nothing to much trouble first class work carried out by mechanics excellent service every time.

H. F.

Very pleased with the way Mercedes-Benz Warrington dealt with the issue on my car Paul Moore is a excellent service manager he kept me up to date at all times very friendly and helpful

R. S.

A friendly and informative sales team in Warrington. They made the visit to exchange my car an easy process.

j. W.

Welcoming, polite and efficient from the moment I walked in. A refreshing change from the experience I have had in the past. Keep it up Mercedes. The best or nothing is what we want.

L. C.

Very good customer service. The recall work was done fast and a check-up included in the service.

G. S.

Very professional and friendly service. Darren certainly knew his stuff and answered every question I had. Thankyou again. Will definitely be back!!

S.

Very nice Mercedes dealership. Friendly staff. Received a fast and easy purchase and trade in..thanks to Chris G.

C. N.

Great service from start to finish from Lisa. She sent me several videos of potential vehicles. Explained the features of the car and answered any questions. On handover day both Lisa and Ashley were extremely friendly. Great car and great service. Thanks

S. D.

Daniel Kerr could not have been more helpful. He spent time with me fully explaining the vehicle and checking my understanding of what he was saying. Again, extremely helpful with documentation and the handover. Being in customer service myself, I promote this attitude amongst all of our staff. In my opinion, Daniel is the perfect representative for your Company and I will definitely come back to Mercedes Warrington for my next car.

J. M.

Excellent, efficient service from start to finish.My car was recalled for a safety feature. I was absolutely thrilled with the service I received and my car was returned all new , shiny and clean.

S. S.

I dealt with David Rubin, Paul Robinson abs Sam Yaffe on the phone .. stated dialogue at about 1.00pm on the 29/12/2021 and the car arrived on the 30/12/2021. Literally 24 hours the car was bought finance in place and delivered! Unbelievable service considering all done over the phone! Also would like to add all staff knowledgeable, all questions answered and nothing was an issue. Amazing service all round, would used these guys again at a drop of a hat and would recommend to anyone!

W. J.

MB Warrington were great this time. Easy drop off easy pick up. Only issue was an incorrect part being delivered for a repair (despite being in the right box) so just a picking error outside of the site. Paul was great with his communication

T. L.

I recently purchased an approved used Mercedes A-Class and the treatment I received has been fantastic. Ben Davenport went the extra mile and personally ensured that the car was in a supreme condition before being released from the garage. I'm really impressed with the quality of the car, the great deal and the customer service. All in all a fantastic experience!

d. s.

Both Martina and Ash are exemplary professionals that helped to ease the deal over the line. I've been a customer at the dealership for almost a decade now and there service related to my most recent vehicle purchase was the best I have received to date.

W. T.

Gemma and Tom extremely helpful. Will return when I am ready to purchase another Mercedes. 10/10

J.

very efficient service, good updates from the team thank you. If my loan car had been cleaned inside before I was to use it , I would have given 5 stars. I have had similar loan car issues previously, it would not take very long to hoover them prior to a new customer taking the car

G. M.

Replace two front tyres and wiper blades. Staff extremely friendly, informative, polite and efficient. Work as always undertaken to a very high and acceptable standard. Dealership contributed to the price of the work undertaken as a good will gesture which went above and beyond their duty of care. Their level of after care in my opinion remains exceptional. Thanks a million

K. D.

Service was carried out on time & finished when stayed, everything explained well. Overall I was very happy.

P. K.

Purchased a new A200 from them. Whilst happy with sales staff am less than happy that 6 days later still not received any sales documentation. Also (although not down to the sales staff) I got all the Mercedes Me full functionality and again six days later (despite calls and emails) most of them are still not functioning

K. W.

The customer service was excellent. Ruth was great at helping us choose a car to suit our family and guiding us throughout the process. We were kept updated and felt like no question was too much hassle. From enquiry to handover of my car, Ruth was excellent and went over and above to make sure we had a good experience. I would gladly recommend Warrington to anyone looking for their next car.

A. W.

Lisa was an excellent sales rep, she made buying a car really easy, when we picked it up she made it such a special experience

G. A.

I've had my car serviced here from new and always get a good service. However this time I have reservations. When picking up the car I found that the drivers seat had been dropped to its lowest setting (I have it high) and raked right back, the radio set to a pop station and the driving mode set to Sport+. This Sport+ mode is really for track driving only and I have never had the car in this mode. A more cynical person than I would conclude that its been for an impromtu burn up. I can't prove any of this of course but it might be wise to advise your mechanics that if they are to 'go for a spin' then at least have the courtesy to return the car to its owners settings

n. s.

I was very pleased with the service i received on my visit to you dealership on Saturday all the staff i spoke to where very helpful and plesent Regards Nigel Stanley

S. N.

Great experience from start to finish at Mercedes Benz in Warrington. My very big thanks to Callum who made the process complete hassle free considering the current climate in the UK. Couldn't recommend highly enough. Thanks again!

A. J.

Excellent service as always. Staff extremely welcoming & helpful.

M. W.

Wanted to test drive a car, very quickly got a phonecall back booked it for next day. On the day it was fab service, just what we wanted. Quick, pleasant and no fuss.

A. H.

Chris was really good at listening to what I wanted and made buying a new car effortless. He didn’t waste any time as he knew my preferences and remembered details and delivered everything with amazing customer service. Not spending a whole day in the showroom and being able to sign documents online is so good for busy people and makes the whole process more convenient. Everything was perfect and I couldn’t of asked for a better service, 100% will be coming back to this dealership! I’m so pleased with the car it is perfect.

J. W.

Had a great experience buying from Tom Smith - delivered on all promises and a quick and easy transaction.

M. C.

We were dealt with by Daniel of Mercedes Warrington. Being a customer from 200 miles away in Hertfordshire and having to deal with Daniel over telephone calls and emails, from the very start Daniel was amazing! He gave us the best possible customer service possible given the distance. He ensured all paperwork and issues were dealt with very promptly during the week ready for a very smooth and quick collection. He called many times to check on our progress and dealt with things accordingly. He has a brilliant attention to detail, really is on the customers side and it has been a pleasure being dealt with by him. His after-sales service has been brilliant too, a great asset to Mercedes Warrington! Abdul

F. M.

Despite checking in online 2 days before my appointment I still had to wait about 20 minutes.

D. K.

We recently bought a car from Mercedes. Our dealer Sam was extremely helpful, courteous and thorough. We explained what we would like and he found us the perfect car almost immediately. The sale went through very quickly and Sam even stayed behind after hours to allow us to collect. Will definitely be back when it is time for a new car.

J. R.

Mr D.K was fantastic to deal with from start to finish. The most stress-free car purchasing experience to date for us. Great service, excellent communication along the way and the vehicle was as described after making the journey up to Warrington from London. He did not disappoint at all. Lovely dealership buying experience.

j. j.

I would just like to thank Martyna for all her help in sorting out my new A class. I ordered it in June and collected it on the 3rd December, there was a bit of a delay due to a shortage of parts. But to be fair this wasn’t anyones fault. Martyna always kept me updated by emails or even calling me. So when I got a call at the end of November to say my car was in the country that was great news. The day before my collection Martyna had to isolate and wasn’t able to hand me the keys to my car. Lisa managed to find me a slot so I could collect my car as I was going to Birmingham on the Saturday. The Warrington team have been fantastic from start to finish and I have only prise for all the staff I dealt with. Regards John Jackson.

E. B.

Big thank you to Danny at Mercedes Benz Warrington. Danny kept me updated throughout the whole process of purchasing my new car. Danny you have great communication skills and were extremely helpful. The whole process was quick and delivery was even free. Overall I'm extremely pleased with the service and my new car. Thank you Danny!!! Emma Browne

T. P.

Always a good experience at Mercedes very helpful nice atmosphere calum whet above and beyond sorting my new car this is my 2nd car from Mercedes will deffo get a third from you if there are any free winter mats going for my model put my name down 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

J. W.

Absolutely amazing !! The help I received before and after getting my new car was spot on and I couldn’t of asked for any more (Chris Belch). Sorted me out with all the information and updated I needed regarding my car. I would highly recommend.

S. P.

Hi i recently took my son's car to Mercedes warrington for a recall the satff were excellent well organised in fact i was so impressed i shall be taking my own car there in the future

B. S.

Bought my mercedes this week and the service at Warrington from Ben Davenport was excellent! He understood exactly what I was looking for and managed to source the right car straight away. The trade in service was quick and easy and Ben made the whole process enjoyable and stress free. The handover was superb and Ben made sure the used car I bought was up to scratch just like a brand new car. Thank you so much! Couldn't recommend enough!

M. O.

Gemma and David were excellent in responding to all enquiries and their guidance was really good.

P. D.

Had a brilliant experience buying a used approved ex demo GLA. Sam Yaffe was extremely helpful and efficient and went above and beyond to ensure that I received the car at a time that was convenient for me, even coming in on his day off to do so. Good communication throughout. Was a very smooth, straightforward and pleasant experience buying with them. I absolutely love the car! Thank you Sam!

S. W.

My husband and I went to look for a used car and we had a part ex. Sam Yaffe made us feel really comfortable straight away. He found us one which we liked and arranged for us to test drive one very similar and then arranged for it to be brought to Warrington. After a test drive we decided to buy it and after a very easy change over drove away very happy customers. Sam is such a likeable, smart, professional and helpful young man and is an asset to Inchcape.

C. T.

Great customer service today from Eb (manager)and Liam👍both of them treated us with respect..and went over and above... to accommodate us... nothing was too much for them... .I finally got the car I wanted🤗GLC coupe..I will recommend this dealership. thanks again guys...🙂picked my car up today👍once again great customer service from Liam and Eb👍👍👍⭐️⭐️⭐️⭐️they both went out of their way... AGAIN...to make the handover of my new car special..🤗thanks again...⭐️⭐️

R. S.

I had the first service of my car at Mercedes-Benz of Warrington, and I received high quality professional customer service. My car was taken care of by Peter who provided me with an in-depth breakdown of the work carried out. The garage was unable to wash my car, but I have been given a voucher to have a free full valet, which I wasn’t expecting. I would highly recommend Mercedes-Benz of Warrington.

R. O.

Big thanks to Martyna and Ashley for working with us to find the perfect car for us at an ideal cost. Second car we have bought from the dealership and I am sure there will be many more over the years as it is always a pleasure. They moved quickly to ensure we got the best deal and we are enjoying our new car. Thanks again.

C. D.

Excellent service provided by Inchcape. After choosing the used car I wanted, everything was agreed and car was ready to pick up in three days. The sales team (Sam), answered all my questions and everything went smoothly.

L. B.

I didn't find the experience with regard to the return of my car to be very helpful or pleasant. I was pestered unreasonably to come in and collect my repaired vehicle after they had it for 2 weeks. It had a failed turbo after 5,000 miles from new. They called me to tell me the hire car insurance would expire on a Saturday evening, after they had closed meaning I guess I had no way to collect my car other than ignore that risk. The car is great, the fix was fine. The service around it shoddy. I owuldn't mind but I called the dealership 7 times to dicuss and the phone always rang out.

G. W.

when Getting a Car you should be told about the £10.00 charge before you agree to the car and I know this is not mandatory to pay the £10.00 but it's a no brainer with 1000 to 50 excess difference, I booked online and said no to a car and then was told on the phone it was free with the Service plan, so I canceled a lift then to be told when I dropped my car of about the charge for the insurance, I would of kept my lift if I had known this, other than this service itself was good

S. R.

My experience at Mercedes Benz was well informed, quick and easy. Christopher Belch was more than helpful and provided us with clear videos and any information we requested. Not only did we buy from Mercedes, but Christopher rang us post buying the car to make sure everything was going well and we didn't need any more assistance. I would say his customer service was brilliant.

C. F.

Dealt with Peter, couldn't have been more helpful. Peter sorted out the issues i had making the process stress free. The courtesy car was waiting as arranged and all work carried out as discussed. Called early afternoon to inform me my car was ready to collect. An excellent and friendly service. Thanks

D. C.

Cancelled my first appointment despite the web booking site saying there was availablity. Tried to rebook it without discussing with me first. No offer of a courtesy car making booking even more difficult. Better than last time when I was left to stand outside the showroom in the cold whilst recall was completed with no warning that this would be the case. Given how expensive it was not great

D. F.

Visit was fine but having to wait an hour on the phone to book a service is completely unacceptable. The ringback service did not happen, poor show for a prestige brand...

H. B.

The used car sales man went above and beyond. I was interested in how the cla amg 45 drove and we went for a test drive that sold me on the car. Unfortunately I did not end up getting the car through them but he is the reason I have one now.

D. D.

Excellent customer service from Inchcape, particularly Grace Foy, who handled the entire sales process, from quote to delivery, perfectly. This is the second vehicle I've bought from Inchcape and I recommend them highly.

A. H.

Chris was amazing!!!! First class service, helped me through the whole process start to finish. Nothing was too much trouble and answered any questions I had. Recommended to family and friends !!

j. g.

David and Samuel provided an professional and enjoyable car buying experience. Well done chaps. 👏

S. S.

Great experience buying my first Mercedes, Danny Kerr helped me through the whole process and was great from start to finish couldn’t be more helpful, his manager Calum also kept me informed in Danny’s absence. Highly recommend. Showroom is gorgeous. Thanks guys.

M. A. (. N. W.

Whilst we are dealing with the current pandemic, the whole experience was quite seamless. The personalised video made by Chris Belch the sales advisor practically sold us the car with the detail he went into and the clarity was second to none. Also good to speak to Ashley the sales manager who we dealt with on our previous vehicle. We feel we got a good deal and fair price for the existing car to get a top quality car.

S. Y.

We found salesman Ben Davenport very helpful very courteous also very knowledgable. He made the experience of buying a new car extra special, because of the service he gave we would definitely return to Mercedes Warrington

S. H.

Car returned with AdBlue poured all down the rear wing, as happened last time the car was serviced. If the technician can't fill the AdBlue without spilling it everywhere, it questions the competence of the technician to do other parts of the service which are obviously more important. Car was washed, but wheels only part cleaned and various patches of the paint work not cleaned. Pretty poor overall.

H. M.

Danny Kerr - thank you for leading me through the process at distance for my amazing new Mercedes! Top Salesman. Thanks for making the effort to deliver so quickly. Never heard my daughter call shotgun so quickly for the ride home! Best of British to you.

D. B.

We was made to feel very welcome in every way possible, from the girl on the reception to the fella in finance and Ben our salesman nothing was too much trouble . We will definitely be back in the future to purchase another car .

L. H.

Very impressed. Very COVID safe and fast check in. Quick decision about if my repair was warranty or not. Very good communication from the service department. Can’t comment on the quality of workmanship yet as the vehicle is not repaired yet. 13.09.2021. Workmanship was spot on. Highly recommend.

Y. K. L.

Edited 7 Sep 2020: After posting about my problem, I just had a call from the dealer to apologize. They aim to process the refund today. Credit to Inchcape feedback department for helping with this, and I have increased the star rating here from one star to three stars. Very poor experience with this dealer. Best avoided. Late on a Sunday night, I put down a £99 reservation fee on their website for a Mercedes Approved Used car. I received a receipt and notification that the dealer would ring me back during working hours to take forward the purchase. No one called back, and when I rang at 5 pm on Tuesday, no one answered the phone. I subsequently sent an email and a sales person rung back. He said that the car I reserved had been sold to someone else. I asked for the £99 to be refunded but he denied ever receiving my reservation fee. The next day I sent the manager a copy of the email receipt as proof that I had paid them £99, and I asked again for the refund. But it has been three working days since, and no response, nor any sign of a refund. Beware. They will take your money, let you down on the car, and not give you the money back.

p. j.

Fantastic place with fantastic staff, Lisa was a pleasure to deal with.

s. a.

I would like to take this opportunity and thank- Brandon for the customer service he offered to me. I bought my E-class from this dealership and Brandon went above and beyond and made the whole process very easy for me and my dad. The people in the dealership are honest, courteous and professional- Just what I would expect from Mercedes! overall I am happy with purchase.

W. G.

Lovely place to visit. The two ladies on reception were very helpful as was the young man who delt with my car collection. A pleasure to deal with. Thank you BCA driver.

M. B.

I would like to thank Samual Yaffe and his colleagues for the excellent service that I received when I purchased my new vehicle recently. It was a pleasure doing business with Mercedes-Benz Warrington. All the staff were helpful and very friendly. Thank you.

C. K.

Callum & Tom were fantastic from start to finish. There wasn’t any pressure sales as you would find at a usual dealership. This is my 5th car from Mercedes Warrington in 2 years and I have complete confidence in them.

S. S.

We would have liked top have got our MoT done on our car at the same time. Overall. excellent service. We now have to arrange for further work on the chassis as requested; we believe this as a goodwill from Mercedes-Benz. Perhaps we could arrange for an MoT at the same time. Kindest regards Som Soni

k. o.

Ordered new car on mobility from Inchcape Mercedes-Benz of Warrington, Juniper Ln, Warrington WA3 6DP, so simple great communication from start to finish Lisa Brabin always available to help. Could not of been easier class service and a class car

D. H.

I booked my car in over two weeks ago because it had developed a fault and I requested a loan car because I was advised that the technicians may need all day to work on my car. My appointment was for 08:30 and I reported to reception at 08:15. The receptionist couldn't initially find my appointment and was shocked that I was expecting a loan car. I was then asked to wait in the waiting area. I had to remind the receptionist that I was still waiting to be seen at 08:55. I was finally spoken to by an assistant at 09:10, who explained that they hadn't got a loan car for me, but, she had arranged a sales car. The excuses ranged from covid 19 to insufficient loan cars and a shortage of staff, all of which may be valid but should not be of concern to a customer. Mercedes Warrington really do need to put the customer first and if they have loan car and staff issues, in these difficult times, then maybe scheduling fewer jobs per day, honouring appointment times and devoting a little more time to each customer, may make the customer feel a little more valued. On the whole not a very good experience. On a positive note the technicians did work their magic and resolved the issue with my car, for which I'm really grateful.

P. L.

The service I receive from the staff is, as always, excellent, the wait for the car was very disappointing, but I was most impressed with the efforts put in by the staff to get the car ready. My wife and I were also overcome by the welcome and presentation when we picked the car up.

D. P.

Liberty was very attentive and kept me informed all the way through the service. I feel confident that I will have my car returned in the best possible condition

B. D.

Despite booking a courtesy car I was assured the work wouldn’t take long. So I waited. 30 mins later my car was returned to me.

S. J.

The staff were pleasant and helpful but unfortunately a warranty item has not been completed to my satisfaction. I have sought advice from Mercedes UK and 5 other Mercedes franchised dealers. Each of the other dealers disagree with your own assessment of the problem and feel that an unresolved issue exists with the electric tailgate of my vehicle. I would appreciate further discussion. Steve Jamson

B.

I didn't visit in person due to being unable to and Covid, but the service i have had over the phone/email with Gavin and the team thee was excellent, they have sorted pretty much nearly everything out with efficiently, top class customer service and made it stress free in buying the car i wanted. Thanks very much for the help in me buying my first new car.

S. E.

When I arrived social distancing measures were in place keeping everyone safe. Checking in my car for mot and service was easy and the courtesy car was ready immediately. I received a text to collect car and the collection process again was safe and easy. Its always a pleasure to go to Warrington Mercedes Benz and the staff are courteous and professional.

R. D.

Excellent service as always, repairs made all covered by extended warranty and I didn’t even need to make a call. Inchcape Dealt with from start to finish and received my car back absolutely gleaming two days later. A* service as always.

M. W.

Dealt with Daniel Kerr from start to finish, Danny gave excellent service and communication through out the purchase. Any criticism would be that Mercedes as a brand offer no give in their pricing which I think is pretty poor given their stature as one of the leading luxury brands for motor vehicles in the world. Any crop with the dealership would be that having to travel from Scotland to Warrington, I only received a minimal amount of fuel, I think given the price of the vehicle a gesture of a full tank of fuel for the 3.5 hour drive home would’ve been a decent thing. I did ask Daniel if there were any Mercedes merchandising and was told that given the pandemic, they were not allowed to order any and there was practically none in the dealership which was quite poor too. Overall the car is amazing and I only have those small gripes. Miles Wilson

G. B.

I recently experienced problems with my Mercedes C-class car which indicated a sensor fault. This was duly rectified with a prompt efficient repair by this dealership, with special praise going to service manager Paul Antrobus who I would like to personally thank for providing excellent assistance. I would highly recommend Mercedes Warrington to anyone looking for an outstanding service and it will be my first port of call if future needs arise. A very happy customer Gillian Bonner

M. J.

Recently had an appointment booked to view a new car at the dealership. I wish to say what a fabulous member of the team we dealt with. We had our daughter who has Autism and high anxiety. She wasn’t coping very well with the day but Martyna was amazing, rather than an episode of meltdown she spoke to Lauren on her level and explained what was going to happen and just took her time. They provided us with a quiet room where we could discuss the options. Really pleased with the overall service we received that day...

W. M.

Bought a used CLA today, Ben was great in sorting everything out for me in such short notice and was happy to wait for me to finish work. Great car and customer service was a different class.

B. W.

Had hinges done on door was very happy with work performed.

H. M.

I called in on the off chance that someone could look at my Motability car. The car was saying i needed a battery change in my key. Also part of the protective covering underneath had come undone. Most likely from going over speed bumps. Even though your cautious some of them are lethal to your car. I was seen by a young lady from service who was fantastic with me. We had a wait which you would expect. Considering what we are going through as a country. The garage was spotless as usual and everything was clearly marked out for the customer. My car was sorted out and left clean with a protective cover over the steering wheel the seat and foot well. 🙂

B. C.

Took 69 plate B Class in for an oil leak, under warranty I was greeted with courtesy. Vehicle was ready at the appointed time and a complementary health check had also been carried out

H. E.

Overall I had a very nice experience but must stress, when Mercedes is sending me an e-mail the day before telling me I must wear a mask when entering the showroom and when I arrive, nobody, very few did wear a mask.

S. R.

I specifically asked for my key battery to be replaced and this was written on the paperwork but according to the dashboard display, I still need a new battery! This is annoying because I will now have to find out how to change it.

H. M.

I always get treated with polite and efficient service on arrival at Mercedes-Benz of Warrington. I'm a wheelchair user the staff are so friendly it's always a very warm welcome it's a pleasure to go there !

L. H.

Great communications and great service given it was all remote. Car in condition as described and all documentation received in a timely and accurate manner. Thanks to Danny Kerr and the team at Inchcape for making this so easy. Even easier than before covid!

M. “. G.

Great team of parts specialists especialy Dave Cartwright.

P. T.

Pre-visit arrangements were good - registration etc. Reception good. The experience was fine, except that a 15-minute wait on the phone to check whether my vehicle was ready was unnecessary and infuriating.

V. T.

We bought a car for my partner a few months ago. We had a pleasant experience and more recently we decided to purchase a car for myself. Chris dealt with us on both occasions and has been great. He is dealing with some minor issues (scuffed alloys and loose door handle) and we have confidence that it will be sorted.

o. b.

This is the first time I’ve purchased a car from a main dealership and I was happy overall with the experience. Chris was the salesman I dealt with and he made me feel like nothing was too much trouble, no hard sale or pressure at any point. His knowledge of the car was very good and was able to answer all my questions with confidence. The deal we arrived at which included a trade in was fair and I was very pleased with car that I bought. It was nicely presented on collection. Unfortunately the car has a minor fault which I discovered after the sale but it’s booked in for repair and a loan car will be provided. Nevertheless a great experience and I would definitely return in the future.

V. G.

Appointment made without issue, although had to wait a couple of weeks from phoning to an appointment being available. No issue with the visit on the day, well looked after by staff at Mercedes Benz Warrington, work on the car done within the timescales originally given. Didn't have to wait for staff to attend to me, all good customer service. Only issue with this garage is how difficult it is to find a parking space, even when bringing a car in for a service. Cars had been left in the driving area blocking in some cars presumably by drivers who had given up trying to find a space. This isn't the first time I've struggled to find a space and driving around the area five times waiting to see if anyone is freeing up a space is not my idea of fun when bringing a car into a garage.

T. S.

Purchased my new car from Inchcape Warrington. I received excellent advise from Rick Gunby which enabled me to understand longterm advantages of buying a hybrid car. Whilst waiting for my car to arrive Lisa Brabin kept me updated with the progress on delivery. I felt that during lockdown keeping contact with the customer is important. Handover was smooth and on agreed date. I found both Lisa and Rick to be helpful, friendly and professional executives. Please note my daughter had similar excellent experience when she purchased her car from this branch

M. W.

I was booked in for a service on my C63 - initial problem with the booking not being registered but I have to say Rebecca GM went out of her way to sort the issue and had me in a loan car immediately she was made aware. my booking was then managed by Jennifer who kept me advised on progress on the work every step of the way. The car was fully valeted and as new when I collected it. Well done and Thank you! I would recommend this garage if you want the personal touch.

S. S.

I have bought a new Mercedes car for the first time. My experience with the Warrington Showroom was flawless from start to finish. The customer service from everyone working there is truly exceptional. I would like to highlight Tony, who sold the car to me. He was helpful, patient and professional at all times. I would not hesitate to recommend him and the Showroom staff to all.

K. D.

We were looked after by very efficient & friendly staff . The showroom had everything that we wanted to see & there was no pressure put upon us. When we decided what we wanted to buy, we had all aspects of the car & purchase options explained clearly & concisely . After a test drive we commenced with the necessary paper work & returned a few days later to complete it . The car was ready, as promised on March 1st at 8am. Martin Tickle was extremely helpful & professional throughout , explaining every aspect of the transaction in plain terms. Jade talked us through the Service Plan , which we took out & is an excellent deal. We received a courtesy phone call from Martin 2days later , he gave us assurance that if we have any problems or queries, he is always available by phone , or at Inchcape . We are looking forward to many years of happy motoring in our new car , & an equally happy relationship with Inchcape & Martin Tickle.

W. T.

Callum from Inchcape Mercedes Benz (warrington) could not have been happier with his service went in with an open mind and came out with an A class !!! Could not be happier, would definitely recommend

N. F.

On the whole the experience was OK. I feel the time it takes arriving at the dealership to leaving with the courtesy car is unacceptable. I was served 4th after arriving at 8am and being the 2nd to arrive. This coupled with the additional checks on driving licenses despite having had courtesy cars there before seems to take too long. I left the dealership at 8:40 which I don't feel is acceptable. Also the communication wasn't great on this visit I didn't receive any updates on the vehicle on the first day so didn't know whether I'd bee needing to collect my car or not the same day. Then when I did ring up to check the person I was speaking to hung up on me.

M. G.

Despite these unprecedented times Ben and Graham provided a professional and unbeatable service managing to make a used car look like it had driven from the showroom. I consider myself extremely fussy when it come to cars but Ben and Graham wernt phased at all. Thanks guys really recommend.

I. S.

Took my car for its service here and the guys were brilliant. From checking the car in to getting updates on how the progress was going. The waiting area is pretty large, plenty of seating and tea and coffee machine all right there. Once the car was ready, I got a little text taking me to a page online showing me what had been done and what needed to be fixed (thankfully nothing this trip!) Great all round service from the team.

L. C.

Friendly staff, smart premises and my service was well organised although you pay accordingly compared to a specialist. I am awaiting a call from Jen about a repair that is needed but no call as yet.

T. S.

Friendly, professional service that you come to expect from Mercedes-Benz

P. W.

Nice friendly welcoming showroom. We came here for an advertised car meeting. Fantastic turnout, with 'Super Cars' in attendance. Unfortunately due to the high attendance and amount of cars, it became a traffic obstruction and it became necessary for the Police to attend, to finish the event early. It all seemed to be good natured though. Hopefully the popping and banging brigade,who did seem to make more noise after the Police had arrived, don't cause the Police to refuse permission for future car meatings

S. Q.

I am so impressed with the the way Tony Kelly has helped me throughout the journey of purchasing a brand new car. He couldn’t have done any better. He has done an amazing job and has been cooperative throughout and kept me updated with everything. I didn’t know anything about cars, he made me feel comfortable and explained everything thoroughly and sorted out a great deal for me. He is such a lovely and friendly man to speak to and makes things so simple to understand. The fact that he was excited to hand over my car more than me, you very hardly get that nowadays and I really do appreciate all this effort that he has put in. The day I went to collect my car Tony spent the time making sure I fully understand everything and showed me everything in the car how everything works, I wasn’t just left with a car and not know anything about it. He also set everything up for me beforehand. I’m someone who doesn’t really leave reviews and writing this much the most I would do is rate the service whenever I get survey emails, but Tony really deserves it. Overall, I would highly recommend Mercedes Warrington as they provide great service. And ask for Tony Kelly 😁

M. L.

Every member of staff polite, car service done efficiently and the lady in service team who dealt with me personally for checking the car in, loan car and collection was exceptional, nothing was too much trouble - credit to the company.

S. B.

Helpfull team, very attentive and not pushy. Thanks for your help

M. H.

We visited to the showroom to look at a specific car, my husband called on the day to request if it was available for viewing. However, unless we were able to leave a deposit to secure the car (over the phone - really?? Who leaves a deposit on a car they haven't even seen in the flesh) he would not commit to us even being able to see. So my husband called at the showroom on his way home to see the car anyway, however after wandering around the showroom for half an hour, having not been approached by anyone, he left. A month later we visited another dealership in Manchester and purchased 2 cars at the same time. So they lost the sales. However, we have since revisited this time for a service and have to say that the service we received was great. I really liked the health check video that was sent through and Mike in service was very attentive and listened to everything we said.

P. P.

We visited the dealership to test drive a car and ended up buying it! No hard sell or pushy salesman, the sales team were brilliant!

P. G.

Reception staff very polite. Over-ran the estimated time required to fix the air-bag safety issue by 75%. Car left with clock needing re-setting.

d. w.

Met When Dropping Off My Car And Given courtesy Car. Very Fast Turn Around For Service, Mot And A Little Fault Finding. Very Good Quick Efficient Service.

J. H.

Great service. Bought an approved used high spec E Class and it’s been fantastic. I have an Executive Taxi business and Brandon the salesman new exactly what I wanted straightaway. He used no patronising sales speak or exaggerated talk about the car. All in all I got a proper Mercedes car which has been a great addition to my business. I would highly recommend Mercedes Warrington to anyone.

S. W.

I've just bought a used (1 year old) C200 Mercedes Sport Auto from MB Warrington and was absolutely delighted with how I was looked after! From the moment I walked into the Dealership and was warmly greeted by Sylvia on reception from the moment I drove my new purchase away the service was friendly, customer-focused and efficient. At the heart of this was Eb who quickly understood what I was looking for, and in spite of me throwing him a few "curve-balls" (most notably wanting a car sitting at a different MD Dealership!) he was able to deliver a great car for me, at a fantastic price!

J. W.

My ML Service A due but decided to have Service B instead personally. As I believe it worth the extra cost and maintaining the car better. And I can feel both front break pads need to replace. Not very happy with the other MB service centre before, so decided go extra 2 miles to try MB Warrington. 1. Busy Friday morning but warm welcome. Keep updating by reception who/when will come to serve. Offered a drink as well. Look around when waiting people from service department, both cold hot drink and complimentary simple breakfast you can choose. It seems all customers were happy with their service, I can see some smile faces. 2. Service staff came with all paper works, double checked with me to have service B and the brake pads need to be replaced. Explained all service I have. 3. Loan car. Had a C class instead of Smart as I have a 2 years old daughter and lots to move. Take the loan car next to me to make the swap easier. 4. I had a miss call from the centre, message left car will be ready at 4pm. 5. Offered drink again when waiting for collection. No surprise bill. 6. The only drawback. The complimentary car wash. Not very clean, but acceptable as it's free. Here's the only thing I can see big gap to improve if they wish. "The best or nothing", it's on their wall to show how they will work. I think. May be I asked too much. 7. My car is 3 years old, it drives much much better after the services. I can tell the differences after 20 miles heading back to Manchester. It's my first google review as I think it worth to do it. I'm sorry that my first language is not English. Finally, thanks for people take care of me and my care while servicing.

M.

I didn't visit you collected my car from my office at 9.15 am and I was promised when I made the booking my car would be back at 12 noon. Even though I had the car your representative came in to use I didn't get my own car back until 6 o'clock delivered to my house. I appreciate circumstances strange with Covid etc but first time I have been disappointed with Merceeds M6 overall service.

A. W.

I took my C220 in for a routine A service after booking a convenient time on the Monday morning. The car was returned after about 1 1/4 hours wait serviced and valeted. The staff were friendly and helpful and the service department explained the service and what had been done to my satisfaction. No problems and I'm happy with the overall service provided.

C. Y.

I used the pickup service for the annual service. Everything went well and the car was returned on time, nicely cleaned.

V. L.

I have just purchased a new Mercedes from Inchcape Warrington and the whole experience was fantastic. No doubt the entire team at Warrington will have played their part but I have to pay particular praise to the sales executive Mr Miah. From our initial dealership visit to taking the car home last Friday he was amazing every step of the way. Without fail he has dropped me an email every Monday letting me know about the expected delivery date. He answered every question or query asked promptly. The car is for my wife and, when it was her birthday, he sent her a best wishes email (having checked with me first to see if that would be appreciated). He found a number plate with her initials in it. I could go on. Having bought a many cars over many years this is the first time I have written to the dealership afterwards…he was that good.

G. B.

Booking, handover and pickup brilliant considering Covid restrictions. Only suggestion is the interior wasn't cleaned very well. Lots of black particles on the dashboard, seats and boot not hoovered.

K. a. t. e.

My husband just purchased an E63s from here. The service from Sean Hughes was faultless throughout. How refreshing it was to deal with somebody so genuinely nice. Their were no pushy, cheesy salesman tactics - which push us away immediately. Sean really was a top man to deal with. He knew the car inside out and answered on the spot any questions my husband had. His knowledge was spot on! Thanks again Sean, for all of your time, advice and patience. Mr and Mrs Amin

P. T.

Vehicle was booked for collection but was not collected with no explanation or apology. I had to call the dealership who I had called the day before to confirm to find out what had happened, having taken a day off work. Vehicle eventually collected 2 weeks later, still with no explanation or apology. We had to chase to make sure our licenses were on the courtesy car left, given no updates on the progress of repairs. We were told the vehicle was ready by text message only with no information about what had been done. Very, very poor communication.

B. C.

Recall visit for airbag issue - appointment at short notice was cancelled due to lack of parts despite being booked in for a considerable amount of time Clock was out of sync when car was returned - I'm still awaiting a call back from the technician !!! Finally sorted it myself but should have been checked prior to returning car to me

P. F.

For many years I have enjoyed outstanding service from MB Warrington and especially from Paul Antrobus who is now the Aftercare Manager. I very much appreciated the personal attention to detail from Paul and he has been a brilliant ambassador for the dealership. On my recent visits I have been well cared for and the overall servicing and agreed costs have been excellent - but I have been attended to by different service personnel on each occasion and this caused some confusion. I am probably old fashioned but I prefer to get to know who will be dealing with me and be able to build up a good working relationship - something I have come to appreciate over the years - and perhaps something MB Warrington will try and replicate in the future for all their customers. The dealership is becoming incredibly busy - but every customer should be made to feel special, and hopefully seeing the same person each time could help with this.

J. B.

The receptionist was polite and efficient. The service of the car took place quickly. I was happy with the overall service.

D. H.

One star on one occasion as per below. Booked specific time for MOT while I waited - told the wait would be between 1 to 1 1/2 hours. 2 hours 40 minutes later it was completed!!. Passed MOT and no extra work needed. Glad I had no other appointment that afternoon!! Hence the rating given. 5 star - on visit for MOT two years later. All done within two hours as promised!!

H. C.

Brandon was a pleasure to deal with in purchasing my new car. He dealt with all of my questions and asks in a friendly and timely manner and ultimately was able to turn around the purchase and collection process in a short time frame given commitments I had that would not have allowed me to follow the normal 72 hour process. The reason for going to Warrington and Brandon was due to an absolute lack of customer service from Cheshire Oaks at Ellesmere Port. I will not go there again after what I went through. They were not interested in selling me the car hence why I went to Warrington to get the car that way.

T. D.

Really really happy with recent transaction. I used to have Mercedes cars ten plus years ago. When I retired I bought a more economical car, but I had been unhappy with the service at the Mercedes dealership. In my opinion they were arrogant and had a “take it or leave it” attitude. Recently spent a week looking for a new car, and decided on a BMW one series about one year old. I was unhappy with the trade in figure on my car, it was the lowest figure I had been offered all week. My wife persuaded me too look at Mercedes. I felt it a waste of time as they would be too expensive and they would not be interested in my relatively low budget. How wrong I was. We entered the showroom and were introduced to Chris B. What a breath of fresh air after previous pushy salesmen we had met that week. After he had chatted for a while about our likes and dislikes and we outlined our budget, he showed us a list of cars that fitted our specification. We then discussed various extras, finance, and a trade in figure for our old car. All very satisfactory. The car we decided to look at first, was the one we bought. The car itself is wonderful in every way. Chris arranged delivery in two days. On the day of handover the weather was dreadful, so he located an inside bay to go through all the gadgets on the car. The car is everything we wanted and more. I highly recommend a visit to Mercedes and if Chris is available talk to him and I am certain you will be delighted.

R. S.

Absolutely brilliant service - would defiantly recommend paying them a visit. I've spent time with Ashley over the last few weeks and they guy is a star. The service I've received was second to none, he took the time to get to know me to make sure I was picking the right model. I could tell her wanted me to love the car I bought. (I've visited a few other dealerships over the past few weeks and they could learn a lot from this guy.) This sale would have been my very first Mercedes (normally an Audi man) Ash has searched the entire county to find me the car I wanted for the budget I had but unfortunately (though very close) we didn't quite make the deal. I guess it wasn't meant to be at this moment in time but I will be keeping in touch and plan on getting a new car from this guy in the near future. Thanks for all your hard work Ash :-)

j. w.

I purchased my first ever Mercedes from the guys at Warrington last week! The whole experience from start to finish was amazing! Looked after by Mustakim who I must say was the best by far, went above and beyond with everything and was always at the other end of the phone when I needed anything! Also managed to get me a reg with my initials, he really did deliver me the best experience and my dream car! so massive shout out!

C. F.

Fantastic customer service from our Sales advisor Grant. When an issue was found with the original vehicle we were going to have delivered, Grant quickly found us a replacement that ended up being the next model up and upgraded for free. Thank you to the team at Mercedes Warrington for all their help. Love our new car!

S. T.

Definitely would recommend Mercedes Benz Warrington. As soon as I visited I was greeted and straight away was able to have more of a browse and discuss more of the options. As a first time buyer of a Mercedes, I only went in to the store with basic knowledge, however, after talking with one of the Sales Executives, Ash Alli, I was informed with more information which definitely helped. Ash really helped guide me in what would be the best deal and choice, without the help I wouldn’t of known where to start. All the staff are excellent and friendly and kept in contact along the way when waiting for my car. The Sales Manager Iain came out to introduce himself if I ever need any help, as well as the Sales Manager Ash too. Excellent experience with the staff and would definitely recommend.

C. D.

I want to say a big thank you to Brandon for making my transition to a new car very simple and easy! But thank you to all the team at Mercedes Warrington for your courteous an efficient service, especially during the current circumstances.

C. D.

Just wanted to personally show my appreciation and experience for this dealership. My son rang the dealership and booked an appointment with Callum to view a diesel A-Class on Saturday. Callum advised us to leave a deposit to reserve the vehicle as we didn’t want to miss out on the opportunity. The vehicle had only just come in and hadn’t been cleaned to which Callum made the car as presentable as possible by cleaning it himself with such short notice. From agreeing the sale and collecting the vehicle we couldn’t ask for more, we were treated like royalty even though the vehicle was at the cheaper end of the dealership. Only slight hag was the parking in the dealership but the experience and attention we received was second to none. All the best.

P. P.

Mercedes Warrington from 2013 - March 2018 have been absolutely fantastic in many ways and they have undertaken signiciant work on a number of my AMG cars. Over the last 5 years I have been extremely impressed with a number of the staff from this dealership: Carl Brookfield (ex salesman) Lee Brodie (salesman) Jenna Gill (Aftersales/Service dept) Mike Steele (Parts/Workshop Controller) Robert Woodruff (ex Parts) Neil Stafford (ex Business Manager) Beverley, Sylvie, Shelby (Reception) However, since March 2018 things have gone from bad to worse and then unbelievably even worse than that. Earlier in the year my car went in for a set of new front tyres and it was returned without the tyres fitted even though I’d paid for them and damage to the rear bumper. The tyres were fitted and the bumper damage repaired with a free service included in the compensation package but surely that is not the point and thus should not happen when entrusted with your car. Recently they also had my car for a total of 42 days over the period of 3 visits and where unable to fix my car even though they said that they had on email and the telephone and then returned the car to me with an added fault: a leaking tyre valve which failed within 400 yards of leaving the dealership. It was disappointing that I was offered a new tyre at reduced rates on email even though the tyres was good and it was the valve that was faulty as it hadn’t been refitted correctly after the wheels were refurbished due to flaking lacquer. I was advised by Mercedes U.K. and the AMG team based in Holland to send my car to another dealership to see if they could rectify the problem. I chose Mercedes Stockport as my Mum has recently bought a new car from them and that was awaiting delivery and that experience had been very good. My car was fixed within 10 days and is now perfect and they also repaired the valve. What was very impressive was the technician at MB Stockport took the time to call me 3 times personally to ask about the specific problems and give me clear updates: well done Umesh and thank you for finally mending my car. I’ve been disappointed to understand some of the practices that have been employed or not employed by MB Warrington and the complete lack of accountability by their senior management onsite and from a regional perspective. Up until March this year, I would have happily given this dealership 5 stars out of 5, but now it has to be a 3.5 and after the problems of this year I feel I am being kind. However it is only fair to give an unbiased review and if you pick your individual contact correctly at this dealership your customer service experience will be fantastic, but my advice is tread very carefully and keep careful records of all conversations. My only thought: Would it not be better to work on less cars daily, allowing the work that is undertaken to be done to a higher standard and more consistently or enlarge the site to accommodate a higher volume of cars as everything seems very rushed and it’s only a number of brilliant staff that keep the site going. Does compensating your service technicians for finishing work within or quicker than an allotted time slot for bonus ensure consistent quality of work? My time with Mercedes is now coming to an end and over the next 2 months I will be moving away from the brand and going to Stuttgart after loosing confidence in the product and the local support structure.

D. O.

The young lady on reception With the long blonde hair. I can't remember her name. Sorry. She was very helpful and very professional at her work dealing with the customers.

H. W.

From start to finish I couldn’t ask for a pleasurable experience. Came in with an open mind not planning on changing my car however Calum gave me a deal I couldn’t turn down. I would also like to thank Graham the manager for his transition in the sale. Great work. Mr Williams

D. H.

Excellent service from this dealership. Recently traded in my C-Class for a CLA and luckily the very specification I required was parked in the showroom. Jonathan took my wife and I through the sales process. He is a credit to Inchcape, courteous, efficient and a genuinely “sound” chap who made the whole experience a pleasure. I have no issues (other than the difficulty in finding a parking spot due to the huge numbers of vehicles at the site) and will happily return for vehicle servicing and future purchases.

D. I. P.

Excellent service at a time of need. I required parts for my E class during the lock down as I had key worker responsibilities. Mark Aldred Parts Manager was very prompt in providing advice and assistance to enable me to get my vehicle repaired. Thanks vm Mark for the excellent service provided.

N. B.

my vehicle was picked up on time, the repairs carried out as scheduled and returned having been cleaned outside and in.

C. J.

I decided I needed my first ever new car and I test drove Merc, BMW, Audi and Land Rover. I didn’t know what I wanted. The service from the first minute by Ash Etchells was second to none. Not pushy in any way, just great service and a genuine interest from a really likeable guy. Streets ahead of all the others. (One waited a week to call me and the other two still haven’t called c. 3 weeks later). After I’d tested all cars, I knew Ash deserved my business. The Mercedes was my favourite car but this was influenced by the whole process. I picked my car up today and Ash was superb from beginning to end, spending considerable time and effort with me to ensure all the little things were done to send me on my way a happy customer. Great service is rare so it was a refreshing change to experience this. Thanks Ash.

J. F. A.

Service is always excellent - that is why we keep buying Mercedes. Just one blip - we have bought several cars there, but last time we were virtually dismissed as time wasters, so we went to Mercedes, Manchester and got what we wanted pronto!

p. g.

Due to being unable to drop my car off Mr Mark Aldred kindly collected it and returned it to me I was kept informed throughout the day about any problems and my concerns about the recalls on the vehicle which were completely rectified The health check was very informative Although we could use a dealership a lot nearer home we prefer to travel to Warrington as all our previous vehicles have been so well looked after if any problems have been encountered

H. P.

Exceptional service from Ben. Hands down better than most other Mercedes dealerships I contacted. They did what they said, and got back to me quickly on all questions. Travelled well out of my way to use them, would do so again.

R. B.

I bought an Approved Used vehicle from a dealership in Scotland. For various reasons, the vehicle wasn't prepared as agreed, and so when I collected the vehicle it still had software issues and surface scratches to the paintwork. These were addressed without fuss by M-B Warrington: while the supplying dealer wasn't convinced that I even had software issues, Warrington knew exactly what needed sorting; and, as far as polishing out the scratches goes, their valet service was truly outstanding. Many thanks to Paul and to all staff who dealt with my car, I won't hesitate to use you again

C. H.

Friendly staff, good service, nice waiting area with free drinks

P. J.

Very friendly and very helpful staff, especially Lee Broadie and his manager Ashley (excuse me if I've spelt it wrong :)) I can't recommend this Mercedes dealership enough to anyone wanting a pleasant and professional experience.

I. P.

Many thanks to Grant for the excellent work with my car purchase. It all went well and as expected.

D. G.

From entering the dealership for the first time last week to leaving today with a car, all of the staff at Warrington have been great from the initial greating at reception to closing the deal with Chris. Chris went the extra mile to make sure I was comfortable and confident with the purchase and followed up on every detail to make sure I was happy with the agreement and the car before handing over the keys.

B.

I had a problem with my car at the end of last year, the eco stop start had stopped working. I took it in to this Mercedes main dealer who diagnosed the issue as being with the supplementary battery which 'powers' the stop start functionality. A couple of months ago, the car appeared to develop the same fault, i.e. the eco stop start stopped working. I rang the dealer and made an appointment to take the car in. When i arrived i received a call from them while i was in service reception asking me if i was on site. They came and explained that they did not have a courtesy car for me as arranged. Which meant I had travelled a 40 mile round trip for nothing. I arranged an alternative date with them, which was this morning On arrival today i was told my appointment was for Thursday. I explained that I had diarised it specifically for today as it was the only day i had free this week. The service clerk went away and came back saying they could squeeze my car in... Which would be great if I had gor the day wrong, which I hadn't. But they had! Anyway, I explained that I needed the car back today as I would be travelling to another part of the country this evening, not returning until Froday night. Around lunchtime I recieved a service report accompanied by a video which showed them.having performed a vehicle check. Rhey showed me the tread depth of each tire and so on which is good, except of course that wasnt the purpose of leaving the car with them. Then I got s call to say the car was ready, they had replaced the battery (again). I explained that it was a brand new unit they replaced in December, there must be an underlying cause for this failure and I didn't want to be back there in a few months asking for yet another battery. They said the had checked theneiring and everything was fine, it must have been a faulty battery. Personally, I'm not so sure, I feel there must be an underlying cause for this and am concerned that I will be faced with a stiff bill whe the vehicle isnour of warranty. It's also possible they rely too much on the vehicles own self diagnostics and the mechanics dont really understand much of what makes them work except for swapping out of components.

p. a.

I deal with lots of salesmen, sorry to say so, but 99% of them are muppets. Just bought a car from Daniel Kerr. Dan did everything right from the getgo, professional, prompt and efficient communications, he’s the Ronseal of Mercedes Warrington, does what it says on the tin!! A1 service Dan, you should be a business manager!

K. B.

Good prompt service. I booked an afternoon slot & waited for my car. The service took just over an hour and you could help yourself to free coffee & biscuits in the waiting area. Will definitely use again.

s. k.

Today we bought a brand new Mercedes from an amazing Sales Team. Rick and Graham were extremely helpful and we couldn't have asked for a better Sales Team to have dealt with us. We had a child with us and they made it very comfortable for them also. Would recommend anyone who is looking to purchase a Mercedes to visit this Showroom as it was a very enjoyable experience

s. f.

Great service from start to finish. Good communication from Paul who went out of his way to make sure my car was repaired and back on the road as quick as possible.

P. S.

My E350 was in for it's first service last week and I opted for the drop off and loan car. Excellent customer care again, lots of lovely cars in stock to drool over and even managed a quick word with the General Manager Andrew Connor. Again, the whole experience was fantastic and the Inchcape Team were amazing! #advocate

B. G.

I first opted to go to Inchcape (they're not my nearest Merc dealer) after they quoted me £100 less than the other local dealers for my major service, including pick-up and drop-off from/to my office. Since then I've only used them, as the service I've received when changing and servicing my car has been fantastic. To be honest, it's probably how all dealers should be, but clearly some of the others haven't received that memo.

W. L.

My visit to your Warrington branch was First Class. I had a rough idea what car I was looking for but your Sales Executive Martyna was introduced to me and she just new every answer to all the questions that I had. I am now the proud owner of a GLE350d. Fab!

K. J.

Fantastic staff, level of service, customer service and fantastic after care. Brandon couldn’t do enough to make the purchase a great experience. Wonderful service from start to finish and a really good priced car into the bargain. Would definitely recommend this garage.

T. I.

Fantastic and warming experience at this dealership. I had previously been appointed with Cheshire oaks but wasn’t totally convinced by the sales person there, they didn’t seem to want my business. I arrived at Warrington and was professionally greeted by Joanne who was fantastic and courteous, she sat me down and made me a coffee explaining a used member would be with me. Within two minutes I was greeted by a small chap called Callum, he welcomed me to Mercedes with a big smile to which I explained my experience with Cheshire Oaks. I then began to state what vehicle I was after (C-Class Estate) Calum very excitingly found me a vehicle within a few moments and brought it round for me to view. The vehicle was perfect to which we agreed the sale. I just wanted to show my appreciation to Callum and Joanne. Thank you for restoring my faith within the brand. All the best for the new year.

a. s.

I had a problem with my exhaust due to bolt corrosion which caused the back exhaust to fall off and get damaged. Jennifer who works in the service department dealt with this issue in a very professional and efficient way. Although my car was out of warranty the parts and labour were carried out free of charge as a good will gesture from Warrington Mercedes. It was greatly appreciated

P. A.

Took my car for a simple service and was given a courtesy car to use for the day. Everything from booking the service to drop off and collection went like clockwork. It makes planning my busy work schedule around car servicing much easier when I can rely on the provider to be accurate and prompt with timings.

D. R.

I have just picked up my very first Mercedes the salesman Graham O' Connor was very professional throughout, nothing seemed to be too much trouble for Graham, I drove around the car park guided by Grahams instructions, I then felt at ease going onto the main road , I have never owned an automatic before and Graham found me the perfect car. I would like to say many thanks to Graham and the Mercedes team, for all the help and asssistance during the time spent at Mercedes Thanks again Denise

D. J.

I don’t really take the time to fill these surveys out however I was wowed on my first purchase with Mercedes Warrington. Calum dunbar assisted me from day one through every step of the way from when I first came into the dealership until I collected my car. I’ve never owned a Mercedes so was quite reluctant and nervous to visit the showroom, until I met Calum who was such a nice and honest guy. Since then my family has bought another Mercedes from Calum. Within 8 days I had a auxiliary battery warning light that appeared however this was rectified the same day. Brilliant managed dealership however could improve on the parking.

M. S.

One of the best dealerships I have ever visited! Writing review on behalf of my elderly mother Jean who has no access to the internet. From the initial welcome to the handover Callum was excellent! He was very patient with my mother and nothing was too much to ask for. He was professional, listened, and cared what my mothers criteria was. Absolute credit to the dealership.

C. C.

Excellent Service. Chris the salesman understood my requirements and sourced the right car for me. Not "Push" No "Hard Sell", providing an unbiased view of the various specifications of the various models. He explained everything clearly from the financing to the handover process. Service plan explained simply and set up quick and easy by Jenna. A "well oiled process" on the whole. The only point I would make is that for aPremium brand - it is not always easy to contact the centre by telephone - granted it's a busy place but could perhaps do with more staff to take calls. Hence 4 stars

J. W.

Worrying noise traced to a faulty steering rack. The whole assembly was replaced free of charge, under warranty, without any questions being asked. Waiting for parts took longer than expected but a courtesy car was provided for the duration which was welcomed.

J. B.

A very good buying experience, Craig was able to assist and ensure that we were able to get what we wanted. The service and attention to detail which we we given has been excellent. The new model A Class A200 is fantastic with all the gizmos and gadgets anyone could wish for. An excellent drive too!

G. R.

Fantastic service, so attentive and met my needs. The new sales mercedes colleague that i dealt with was amazing, and a credit to your company, thanks so much Jonathon 😁. He went the extra mile for me even to me driving off the forecourt yesterday in my new car.

A. T.

From the very start my wife and I were made to feel very welcome. Excellent service throughout the whole business of buying a new vehicle. Sales Executive Joanne Wood has good product knowledge and was very helpful and professional in her approach to the sale. With the support of Rick Gunby the whole purchase experience was excellent. By the way the new Mercedes C-Class Coupe is brilliant

C. H.

1st class service from start to finish thanks 👍🙏💯

P. B.

Fantastic service received from Paul Service managerand his Team, Paul the service manager is an amazing asset to the company and inchcape brand. Very professional and goes the extra mile. Really pleased with the service. We don’t usually write reviews. But on this occasion it was most definitely needed. Well done Paul and keep up the good work. All the best to the Inchcape team!

D. R.

Many thanks to Mercedes at Warrington .All though very busy they fixed the alarm problem with my car .EXCELENT service .

T. J.

In the past few months we have bought two vehicles from Mercedes in Warrington. Special mention to Callum who was a extremely helpful with excellent communication and arranging two vehicles for us to view from off site. No hard sell and we would have no hesitation in buying again and recommending him.

C. C.

They’ve got a huge selection of Mercedes there, we were incredibly excited to have picked up our new family car today. We were served by Grant Pilling who was absolutely amazing, he was very patient and helpful with us. Over the course of a few days he took us through the details of the car, explained to us financing options and helped us understand all the paperwork and processes. We weren’t a big customer but Grant really went out of his way and made our purchase experience really pleasant and easy. We would definitely highly recommend asking for him. We had initially thought it would be far more expensive to buy directly from Mercedes but it turns out their prices are very reasonable, and their extended warranty made it very worthwhile to buy from them. Their huge garage and posh showroom looked like they are really pricy, but that’s not the case. Real value for money!

S. A.

Just like to say thank you for all your help with the car – now it’s not really enough to call it just a car is it! Surely ‘a masterpiece of engineering wrapped in a piece of art’ would be more accurate. Lisa really went the extra mile and provided some excellent service ensuring Ben, which is what my daughter has christened it, was available for collection on time easily exceeding my expectations. Lisa was able to make me feel completely comfortable and never once did I feel rushed or pressed into a decision. The rest of the staff at Inchcape where also very friendly and professional making sure I was looked after all the time I spent with them. I’ll have no hesitation in going back next time and would encourage anyone to pay a visit for themselves.

A. L.

Inchcape Mercedes Warrington dealt with my Service in the most professional you could expect from the initial phone call to book the service to driving my car away. staff most helpful and friendly nothing to much trouble. i was kept informed of each point of the visit and explained of the service process at all points. A big Thank you .

A. M.

Called in to look at a demonstrator GLC and an hour later shook hands with Gavin Berry as we decided to buy the car we had just driven. We were so impressed with the car and this dealership. They gave us a very fair deal on the car and on our trade in vehicle. I picked it up four days later and we are delighted with it. If you are in the market for a Mercedes, I can highly recommend a vist to Mercedes Benz of Warrington.

G. A.

Regardless if i will buy a new A class or not most definitely Jonathan is the best sales person i ever came across... Ready to go. The extra mile and nothing is to much trouble. Look no further if you are looking to purchase a Mercedes benz... Simply the best..

v. c.

A busy showroom but sales chap took plenty of time to let me test-drive and decide on the best package that suited me. Sale made! Nice to have a follow-up call to check everything was OK. Have always been happy with the service team as well.

A. F.

From the off this dealership were helpful and professional which is more than can be said for two other competitors which I won't name. Whereas Mercedes-Benz Warrington - a total contrast meaning I actually left the building in a good mood. I found Calum Dunbar straightforward and pleasant throughout the process, he generated a quick turnaround which exceeded my expectations. I thank him for providing me with a premium service, the fact he possesses a good sense of humour was an added bonus! Best Wishes, A

A. C.

Hi Guys i just wanted to email you both to pass my praise on for the sales rep Calum. I had some issues regarding receiving my money for my part ex which didnt go to plan but all sorted now. I felt like i needed to message as put this to one side my experience from walking into the showroom to driving home in the car was fantastic with full credit to Calum. He didnt try to push a deal on me he was on my level i suppose recognising his audience and that worked for me. I am a Yorkshire man and like a deal and he certainly did that for me. Even my father in law commented on his knowledge and professionalism which i can assure you he is hard to please. Its not very often i take the time out to write this kind of thing but i felt credit where credit due. Thanks Alex

J.

Recently had my annual service, followed shortly afterwards by a safety recall. On both occasions I was made to feel welcome, dealt with in a courteous and professional manner. The necessary work was carried out in a timely fashion, which makes me want to return for my next service. I highly recommend Warrington Mercedes.

D. W.

Arrival at the dealership was dreadful. There was no where to park our car and the whole area was full of randomly parked vehicles so once in the area it was very difficult just to drive round and get out. Once a sales person came out and took the car away it was then fine.

j. h.

Fab, veryvpleased I bought my car here. Jason is a top guy no pressure sales at all, really friendly and relaxed, thrilled with my new car would highly recommend this showroom if you are looking to buy a Mercedes. All tge staff were very nice the manager introduced himself, asked about our experience thanks

J. J.

Lisa and Ashley were amazing, really informative and helpful to what I needed. When I do need another car I'll be going back to them again.

M. M.

When I arrived at the showroom I spoke to a lady at reception who was very helpful, I was offered a drink and asked to wait for a man called Martin. While I waited for my car to be sorted (which was around 30 mins) i noticed that everyone who worked there had the same mannerisms smiling happy and helpful couldn't fault my visit at all

T.

I would like to say what a pleasant experience the purchase of my new Mercedes car was with Calum Dunbar, nothing was too much trouble for him to explain the car finance process, his knowledge of the motor trade was extensive and he went that extra mile to ensure that all our requirements were met. He was really helpful, funny and hard working to ensure that the vehicle was immaculate for collection as requested, such a good bloke. Keep up the good work!! Best regards Micky Dowling

R. P.

From start to finish my experience with Mercedes-Benz Warrington was exceptional. I originally rang Callum regarding a smart car I had seen on the website to which we made an appointment, Callum notified me the parking may be bad due to it being the busiest month. This concluded by him waiting me for to drive into the dealership and find me a space. I loved the car and left a deposit to purchase. Since then I have recommended my son to Warrington regarding a C-Class, the only downside was that they wouldn’t discount the vehicle ( not bought a car in 10 years). All the best to Callum and Mercedes-Benz Warrington. 11/10

M. T.

A really nice easy experience. With no pressure at all to buy.you can just browse the cars on your own or ask for a salesman to help you. Or Make an opponentment to see some one and have the chat about what you are thinking of getting. And the coffee is really nice and lots of it. All the paperwork is done for you. just sit back and drink coffee if you don't like the first car ask to test drive another one as I did until you find your new best friend.and believe me you will find it. And the before and after service is as you would think from the best car brand in the world imho.can I recommend this place.you bet I can.%100.

S. M. (.

As always, great service. A job well done, within the time quoted! Thank you

S. E.

Jade was very helpful throughout the process of getting the car serviced and a new MOT. While arranging the service the call centre were asked on three separate occasions to quote for tyre insurance and did not call back so I bought two new tyres elsewhere. They reflect poorly on an otherwise excellent dealership.

V. N.

From the first contact to getting videos of my car it was an exceptional customer experience from Chris here. Thank you... Car is awesome and beyond my expectations.

D. B.

Calum the sales person from Warrington was very helpful and informative. However, on the way back to Surrey, the engine management light came on. On reporting this to Calum, he informed me to contact my local Mercedes dealer. This I did, the car was booked in for Tuesday the next week. On calling Mercedes, I was also informed that the car was due a Service Recall, so should not have left the dealership. Bit disappointing, so lets hope there are no further problems!

Contact

Photos