Reviews of Vertu Mazda York. (Car Dealer) in York (North Yorkshire).

Vertu Mazda York

446 Reviews

164 Comments

Car dealer

Mazda dealer

Used car dealer

17-27 Layerthorpe, Heworth, York YO31 7UZ

Description

Information of Vertu Mazda York, Car dealer in York (North Yorkshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Vertu Mazda York

Reviews of Vertu Mazda York

D. S.

Fantastic service when we went to see about a new car, able to test drive the model we were after, no pushy salesman just a very helpful sales team.Came away with all the info we needed and didn't feel pressured into making an on the spot decision.

T. R.

Just bought my second car from turnbulls of York once again great service made to feel very welcome no hard sales banter. David Smith who dealt with our purchase couldnt of been more helpfull many thanks .

m. b.

Cant say anything about the showroom however you can only take people on their actions.My car broke down outside this dealer at 3.30 pm yesterday.i had three young children with my me an initially we sat on the wall waiting for the AA which unbelivably took around 4 hours to get us on our way ..Point being that the staff and managers at the Turnbulls showroom took my young kids in gave them hot chocolate,toilet facilities and could not have done more for us in a difficult cold situation.Even when they closed at 6pm they gave me a personal number to contact if we need them..Restored my faith in human nature and kindness...the kids insist that i should but a car from there now although unfortunately i am skint[especially after my extortion from the AA] and only deal in bangers!.....IF you want to buy a car off decent ,good,honest people this place i can recommend.

D. W.

Very helpful. Lovely clean place. Very professional. Lovely cars. Free coffee and toilets.

J. D.

Recently purchased a new Mazda 3 to replace the one l had for six trouble free years - attended to by Graham Keller who was very friendly, helpful and efficient - the site is in a town centre location which is a bonus if travelling from a distance and fancy a few hours enjoying the delights of York - well worth a journey if considering a Mazda

L. T.

Very friendly and professional service . No hard sell which is VERY welcome. We are very pleased with the car for which we paid a fair price. Thanks to you all.

D. F.

Never been to this garage, but do own a Mazda mx5 Mark 2 best car I have ever owned and just wanted to post it publicly

J. W.

Excellent experience. Staff extremely knowledgeable & courteous without being pushy (wouldn't have worked anyway). Needless to say, because of all this, they secured a sale!

D. H.

Just purchased our 3rd Mazda from here as they are a family run business the service is second to none very professional and great staff who will find what you are looking for. 😃

H. W.

Excellent as always! In for a service! Very COVID compliant. Great team! Free coffee 😋😋

S. K.

Absolutely fantastic service yet again from chris at turnbulls. No other garage comes near the service you get from these guys. Top notch from start to finish :)

K. B.

Excellent organisational attributes, polite, respectful and great with customers, never had a problem with my Mazda vehicles purchased here. Always have carried out an excellent service.

S. B.

Customer Service unlike any other!! The guys at Turnballs have gone above and beyond to help me get a car that was right for me. Thank you again guys!

J. T.

Excellent friendly service

Z. B.

Incredible service, all of staff are nice and very easy to understand. Would recommend it. From Vladimir.

G. B.

Very helpful, very professional and really nice people. Also really happy with my purchase. 😁👍🏻

P.

Great service from the whole of the staff good quality cars and easy to deal with

M. H.

Excellent service and half an hour to get a nice car after my old one was written off.

J. S.

First class. Nothing too much trouble Nice friendly staff members. Highly recommend.

S. V.

Prompt, polite and friendly service. Coffee offered. Job done very efficiently.

N. B.

Polite and courteous staff. The work was carried out quickly and efficiently. Recommended.

G. G.

All the staff at Turnbulls are very friendly and helpful. I would recommend them 100%

W. L.

I have to say this dealership has it's customer's interest at heart as well as the Mazda brand....from those on the service desk to the aftersales manager David Smith .On 2 occasions I have had issues which have fallen out with the time period for warranty cover.....David has taken a pragmatic view and resolved the issues with Mazda resulting in me being a satisfied customer and having trust in the Mazda brand. This an excellent family dealership.

I. H.

Very helpful. Covid restrictions in place but managed to make it work.

A. F.

Very helpful, gave me a great deal

J. M. (. H. &. B.

Helpful staff not pushy I had to seek them out. Maybe book appointment if you're wanting help

J. D.

Very pleasant staff in sales and service, nice airy showroom and waiting area

d. s.

Just a quick look prior to a return visit. Courteous, helpful and no pressure to buy.

L. S.

Just bought car and was delighted with the service and professionalism

J. N.

Amazing mazda dealership, very helpfull staff

L. G.

5th Mazda we've had from Turnbulls - nuff said

D. S.

Great local Mazda dealer, highly recommended!

B. A.

Very friendly staff and a great location

J. A.

We’ve just had a Turbo problem with our Mazda CX-5. David at Burrows York quickly identified the issue & rectified. We’ve had many Mazda’s down the years & always had them serviced at Mazda York- fantastic customer service & in our opinion it always pays off to use your main dealership . Would definitely recommend.

D. B.

Nice team and good selection of new cars

K. M.

Just dealt with recall excellent service

M. T.

Great efficient service . Helpful staff .

J. G.

Overall excellent experience.

a.

Extremely helpful service. Extremely good value. Highlyrecommended.

P. H. C.

Excellent service. Friendly attentive staff.

D. M.

Most efficient company , very friendly .

d. a.

Treats customers with respect and professional to the end

A. M.

Certainly the best of the local Mazda dealers

A. L.

Always helpful, no matter how small the query is....

A. C.

Highly recommend Turnbulls. Exceptionally high quality customer service from all the team and the after care continues after sale. David Smith was particularly helpful and nothing is too much trouble. Friendly and efficient - a winning combination. My Mazda 2 Sport is brilliant too - an absolute joy to drive.

D. H.

Great service no pushy salesman.

M. N.

Very helpful staff brilliant service

N. L.

Always good service. Not the cheapest.

J. W.

Great place really helpful staff

M. N.

Great place good customer service

D. W.

Great service and very efficient

R. M.

Could not be more helpful, will use again.

M. H.

Excellent service!

p. s.

Efficient

F.

Excellent service.

C. P. W.

I have received excellent after sales service from this car dealership. They are professional and efficient and they seem to go the extra mile to help. David Smith has been particularly helpful and his level of customer service should be used as an example to other after sales teams. My experience at Turnbulls has been noticeably better than at other car dealerships and Mazda should congratulate this particular team for providing such excellent care to their customers.

K. M.

Good service and on time.

D. T.

Excellent in every respect

n. j.

Highly recommended!

D. S.

Very good service !!!!!

N. D.

Good service

G. M.

Looked after me.

l. E.

Very helpful

N. C.

Customer service

J. M.

Ordered and received a new vehicle in a timely manner, every question I had regarding the new car was treated with professionalism and if it was never a problem. Third vehicle purchased from the team in York wouldn’t hesitate to recommend

k. h.

A. C.

Simon and Graham provided a fantastic and efficient service. I would highly recommend this dealership and their sales team to anyone and the Mazda brand is fantastic.

I. M.

(Translated) Professional! (Original) Profesaional!

N. L.

Always good service. Not the cheapest.

P. E.

S. F.

I.

Recently purchased a second hand Mazda 3 Sport , due to personal circumstances I had not physically been able to see the vehicle prior to collection , but all the dealings with the team at York were smooth and everything I had been told about the car proved to be accurate when I arrived. Very happy with the vehicle and all the process of purchase, thanks particularly to Chris , and although I have only had the car a week I would have no hesitation dealing with Turnbulls again, and recommending them to others . I will be using them for any service work required (despite a 140 mile round trip from home) ) and am sure this will also be problem free based on recent dealings.

N. K.

I love my Mazda 6 and regularly take my vehicle to this dealership. It means a lot to have piece of mind being able to take the car to a dealership where problems will be sorted professionally. Dealing with the service team at Burrows Mazda York was the perfect experience. Thanks again guys.

J. A.

My husband David & I have had first class service from Turnbulls York over the past five years. We’ve just had a great deal on a new Mazda 6 & look forward to more years of great customer service from David Smith & his staff. We have no hesitation recommending family or friends to Turnbulls York.

P. E.

I recently purchased an ex demo CX5 from Turnbulls in York. This was my first experience of Mazda and of this dealership. I must say how impressed I am with the car and level of comfort and technology. The purchasing experience was made particularly enjoyable by Chris Sawyer who had a good knowledge of the vehicle / brand. The whole process was conducted expediently and professionally and I look forward to dealing with them in coming years. The handover process was particularly good by Chris. Time was taken by Graham the Sales Manager to introduce himself and welcome me as a new owner. Can thoroughly recommend these guys.

H. c.

Just purchased a new 19 plate Mazda CX5 really nice car Thanks to Simon for all his help. I have bought 4 Mazdas in total and have always been completely satisfied with the service, and the after sales team

R. L.

We have been customers of Turnbulls for around 15 years and their service has been exemplary. From servicing to used and new cars, we could not have hoped for a more knowledgeable or friendly customer experience. The firm and its staff have looked after us properly and I am happy to recommend it.

M. M.

I have been a customer of Turnbulls for many years. This small family firm really value customer relations and the staff always go the extra mile to ensure a high quality service is provided. Anne-Marie and Chris Sawyer on the sales side are friendly,polite and professional. They never put on high pressure to make a sale. I believe that I get an honest and trustworthy service from these staff. I recently purchased a new Mazda MX5 and received the same professional service as with previous purchases from Anne-Marie and Chris. The car was ready and prepared at the date and time agreed. This is why I go back to Turnbulls. The service team at deserve a mention. Mark and the rest of the back room team always explain the work carried out and ensure that the customer is clear about the service so there are no hidden costs. Well done Turnbulls.

B. W.

Recently purchased a CX5 GT from Turnbulls of York. The car is fabulous. It was a pleasure to deal with them and the service and help throughout was the best we have ever had from a dealership. In particular the sales executive Simon was brilliant, nothing was too much trouble. Also Rosie from admin. was a great help. Well recommended. Brian & Helen Willey

J. G.

Excellent personal service throughout the process from my initial enquiry to final delivery of my new car. I would highly recommend this dealership. Excellent service and fabulous car (MX-5 2.0 Sport Tech)

A. T.

I bought my first car from Turnbulls over 3 years ago and I have nothing but praise for the team there. They are extremely friendly, helpful and genuine in their approach to both sales and after sales care. I've primarily been looked after by Chris who has been brilliant but each of the people I've dealt with have been equally as helpful. I wouldn't hesitate to recommend these guys to anybody looking for a new car.

E. G.

I recently bought a 2013 Mazda 6 Tourer and can honestly say that from start to finish, everyone I have dealt with have been very friendly, professional, helpful and a pleasure to deal with. They were fair with the price of the car I part exchanged and have been very helpful sorting out a couple little niggles after I collected the car. Their customer service has been the best I have know since I have been buying cars, many years ago and would highly recommend them to any potential buyer. Thank you to everyone I dealt with at Turnbulls.

P. T.

We recently purchased a Mazda2 at Turnbulls, following a recommendation from a neighbour. A month on, and we're really happy with our choice. The car is exactly what we'd wanted, following some advice from the staff about matching our needs with the right version. We didn't have to wait long for delivery, and the garage offered us a fair price in part exchange. Would definitely buy from Turnbulls again.

R. P.

Bought my Mazda 2 and my Mazda 3 here and this Monday just past had my 1 year service on the 3. As always the service was carried out within the time frame given, and yet again the cost came well below what was originally quoted as it has on every service i have had done here (4 in total). My car was washed and valeted, and Turnbulls followed up with a call the next day to check the car was OK. Both the customer service and the aftercare provided by Turnbulls is fantastic, I will be a customer here for many years to come.

R. R.

This has been the best car buying experience ever! The staff were all incredibly helpful and couldn't do enough for me - I felt really looked after. When I picked my new car up they spent a lot of time going through everything on the vehicle which was brilliant. The car (Mazda 2) is a joy to drive and when it comes to changing my car in the future I'll definitely go back to Turnbulls -fantastic service all round.

A. M.

We recently purchased a Mazda 2. A wonderful experience from start to finish. Special thanks to David Dolby who was so friendly, helpful and patient. The car is lovely to drive. We will always use Turnbull's in the future.

S. W.

Friendly & helpful, a pleasure to deal with. I had a great experience choosing my Mazda. I would definitely recommend Burrows to anyone looking to purchase a Mazda/new car.

C. K.

Absolutely Amazing Service!! Got sold a dodgy RX8 from Facebook, took it to this garage and Dave (the Service Manager), had the unfortunate job of telling me it was a complete write off. Really went out of his way to help me out and explain everything (and endured my crying over the phone). Lovely man, really professional, and would definitely recommend. Thanks again Dave :)

j.

fantastic! I've just purchased a new Mazda MX 5 RF from this dealership and sold my vehicle to them as a part exchange, the price we agreed was very good and the process of buying my new vehicle was easy and enjoyable. The service throughout was 5 star and it very easy to see why this Mazda dealership is rated one of the top in the UK! In my experience, if you like Mazda's and want a brilliant service from the minute you're offered a lovely free coffee, right through to the driving out of the showroom in your new vehicle... Turnball's York is definitely the one!

N. L.

After a couple of decades of having my cars serviced by dealerships I can honestly say that Turnbulls Mazda at York is at the very top of delivering an excellent customer experience. I would particularly like to thank David Smith for his professional approach and dedication to ensuring that I was kept up to date with the status of my engine rebuild and service. David and the rest of the service team have an exemplary focus on customer satisfaction and I would certainly recommend this dealership to friends, family and colleagues.

B. M.

I took my Mazda RX8 in for some recall work and I can not fault the customer service at all. From the call when I booked it in from picking the car up when it was finished was great. I received a text confirmation also which is nice. The man on the front desk drove the car out to me and printed the recall work that had been carrid out for me also as I asked, aswell as making a note when I dropped the car off to ask them the car warm up before turning it off. Unfortunately this will probably be my only Mazda as i only bought this car to sell once the work was completed, but i would certainly return if i had or do get another.

P. S.

Had a problem with my CX5 and Dave and the service team were excellent. They looked at the car the next day kept me up to date with the investigation, sorted me out with a loan car and fixed the problem using my Mazda warranty. Car was returned clean and running perfectly . First class customer service and highly recommended .

L. A.

Have this month bought a Mazda 2 Sport and can honestly say it was the best and happiest car buying experience of my life. This Dealership gave total customer service throughout and the car is absolute perfection. Huge thank you to everyone involved for your professional caring service.

J. W.

We bought our MX5 new four years ago having gone to buy a second hand vehicle. There was no hard sell and the experience was as it should be, easy and stress free. We have just returned home from having the car serviced and tested and were saying how the personal attention was the same four years up the road. Dave Smith sold us the car and now sees to the servicing of it with the same personable attitude and care, cannot fault the attention to detail . Dave and his staff are fantastic and we always recommend the dealership to friends on the strength of our experience.

R. K.

If you need Mazda stuff this is the place. They do an excellent job but they can be a bit vague on times when you book a service. And I left my MOT certificate on the counter when I left - OK, my fault but you'd think the reception guy would have noticed!

V. T.

Above and beyond service! We have just relocated back home to the UK from Australia and needed to get a new family car as soon as possible, with as much help as possible and with the least amount of hassle - thank goodness we chose Turnbull’s Mazda! David and his team, particularly Simon, looked after us exceptionally well, far better than we could have hoped for really. Their expert advice, professionalism, communication and most of all friendliness exceeded all expectations. Thank you!

A. m.

Turned up just after 10 in the morning with no expectations to buy a car, when for a test drive.offered PX on our car, even had chance for some shopping, dinner while waiting for the car checks and software updates to be carried out.left at 3pm with a new to us used Mazda 3, in time to get home to do the school collections. Amazing turn around helpful staff, even booked my service/MOT for the following year.Thanks Chris and service team for the turn around. Highly recommended garage.

S. A.

Very satisfied with the service and found the sales assistant david very friendly and helpful without being pressured into a sale happy to even arrange a second test drive of the car I wanted to buy . Just awaiting delivery\collection of my new car. Still the exact same Service in 2022 all staff any helpful and not pushy to sell extras

M. L.

A great experience from start to finish! From the warm and professional welcome from Simon all the way to picking up the car, the service I have received from Turnbull Mazda has been 1st class. I would recommend this garage without hesitation to all my friends and family.

K. “. S.

This is probably the best Mazda dealer ever. I've been a proud Mazda owner for a while, but their customer service is beyond belief. You can get your car serviced here, or buy a new one/second hand, depending on your choice. Staff is extremely helpfull and efficient. Variety of cars is amazing, they've got everything. Highly recommended to anybody really! You won't be disappointed.

P. J.

My family and I have purchased Mazdas for the last 10 years and have always had an excellent service from Turnbulls Mazda. The staff are friendly, helpful and if there has been an occasional issue with the car they have assisted straight away. I recently drove away with the new Mazda 3 and the car is excellent. I can certainly recommend Turnbulls Mazda.

J. C.

After dreadful customer service from two local Mazda dealerships,we decided to look further afield. When we found the car we wanted online, Turnbull's could not have done any more for us. After a few hiccups with paperwork - on our side - we eventually drove to York last week to pick up our new car. Delighted to have met Simon in person and also David who we had spoken to in Simon's absence I could not rate this dealership any higher; knowledgable, professional, honest and not at all pushy. We were also delighted to give our business to a family-run organisation. Thank you for your excellent service. Highly recommended,

C. S.

Recently had an excellent experience here. Called up earlier in the day to check they still had the car I had seen online (second hand polo) and when we arrived about an hour later it was in the forecourt ready and waiting, unlocked so we could have a nosy round without having to bother any of the staff. The member of staff who had organised this (David Smith) was great - friendly, approachable, not too pushy and really informative about the car, as a first time buyer of a car I had lots of queries, which David thoroughly answered. After having a test drive in the car I knew it was the one for me, and the buying process was also smooth. Overall the experience was great and hassle free. Having looked at cars elsewhere before coming to Turnbulls Mazda, I wish I had discovered this place earlier - excellent staff, clean and well laid out show room and an easy purchasing process.

D. B.

Yesterday 26 June, we bought a Mazda 3 SEL Nav 2017 model which we had test driven 10 days previously. The staff at Turnbulls were not pushy in any way and were understanding when told that we would be test driving other cars and would need time to deliberate our decision. The purchase of the Mazda was very straight forward with a very reasonable offer being made for our current car. The handover was very comprehensive and one of the best we have ever had with all questions being dealt with very clearly. The staff at Turnbulls York are friendly and professional and we would be very happy to deal with them in the future. David & Ann Brown Market Weighton Yorkshire

C. M.

I have purchased 3 new Mazda 3's from Turnbulls over the last few years so was already hugely impressed by their quality of customer service, which is second to none. Last week I had an accident on the M1 and after being stuck in a "call menu loop" phoned Turnbulls in the hope they could help. Even though it was nearly 6 pm "Dave", who I now know is the most senior manager, answered my call, got Mazda Roadside Assistance to call me and offered to help further if I still couldn't get support. He followed up with numerous texts of support and information over the next few days. This is the kind of aftercare you get from Turnbulls, they always go above and beyond. As a senior manager myself and someone in my mid 50's with years of experience of buying cars / engaging with dealerships I can honestly say they are a glowing example of how a business / customer service should be run, in an industry which sadly often falls far short. If you're looking to buy a Mazda in the North East I would wholeheartedly recommend then to you. Turnbulls are fantastic.

M. D.

Good service. No surprises when coming to pay. Very happy. Thanks

D. B.

Driving to York for a meeting and the engine warning light came on - diesel in the oil tank!! My Mazda dealership sent me warranty info, but couldn't guarantee getting me home. David Smith of Turnbull's came to the rescue - the team at Turnbull's managed to squeeze my car in to fix the problem and ensure I got home to the West Midlands safely. David, Mike and Charlie were polite, professional and kind. They ensured I felt well cared for and most importantly made my car drivable again. The Mazda owners of York are really lucky to have such a professional team on hand. Thank you for helping me.

N. A.

I recently purchased a Mazda 2 from Turnbulls Mazda which was a great experience to say the least .Chris was not only helpful and professional but he went through each and every detail until i was sure about everything . Even though I was initially nervous ,Chris reassured me about everything . Honestly the experience was great and the help and services provided were just outstanding . I would definitely recommend Turnbulls Mazda , you can buy a car from anywhere but excellent service like the one I experienced with Turnbulls mazda is rare .

N. B.

From browsing to buying, the whole process was handled very professionally and without pressure. Delighted with my purchase and the service provided by Simon Acaster. The pick up and part exchange were also efficient and seamless too. Top experience all round.

D. P.

I recently purchased my second car from Turnbulls Mazda, the first being a Mazda 6 and the latest purchase a CX-5. I'm really pleased with the CX-5 a great car to drive, and very comfortable. The best thing about the purchase though, I have to say, was the staff at Turnbulls. A more friendly and helpful bunch you couldn't hope to find. I was so impressed with the service we had when we bought our first car from them, that they are the first car dealership to get repeat custom from me, and I would definitely go back again. All the staff are helpful, knowledgeable and the whole buying experience was totally unpressured. I also have to say that the aftersales service I have received here has been excellent, and both cars I have owned have never missed a beat. If you're thinking of buying a Mazda then I would heartily recommend this dealership.

R. P.

Bought my Mazda 2 and my Mazda 3 here and this Monday just past had my 1 year service on the 3. As always the service was carried out within the time frame given, and yet again the cost came well below what was originally quoted as it has on every service i have had done here (4 in total). My car was washed and valeted, and Turnbulls followed up with a call the next day to check the car was OK. Both the customer service and the aftercare provided by Turnbulls is fantastic, I will be a customer here for many years to come.

J. M.

Our experience at Turnbull's can only be described as fantastic! We'd been round a couple of dealerships looking for the right car for us with some pretty poor experiences. Simon greeted us really nicely, opened up a few cars for us and left us to look around for ourselves. He took us through a multitude of finance options and described all the features of a the different models and specs he didn't even mind that we came back several times (including for a couple of test drives) before making up our mind. We then chatted with David and got an absolutely fantastic deal that has left us dumbfounded. We haven't stopped smiling since we picked up the car! Thanks guys we highly recommend you to anyone!

M. B.

Have been dealing with Turnbull Mazda for the past 5+ years across 3 Mazda's. Have just purchased the new Mazda 3. All staff are helpful and knowledgeable. No pressure to buy just to build a deal that suits. Chris Sawyer has been a big help with my Mazda 6 Tourer and the most recent 3. Understanding the customer is the key to what they do and the after sales is spot on.

A. R.

Exceptional service - we are not particularly local to this dealership and they have literally bent over backwards for us to sort out a problem with our used Mazda. We purchased the car from this dealership and can honestly not fault them. Good service is getting rarer, and it's very reassuring to find it here. We will be returning again and again.

S. G.

Agreed to purchase a used car over the phone! Travelled 100+ miles on the appointed day, collected my new car and left mine in part ex. 24 hours later my new shows a dreadful fault (probably as result of the VW emissions 'fix'). Without any issues all repairs were arranged to be done locally by Turnbulls as was a hire car. This lot cost them £2000 and they took it in their stride! That in my book is amazing service, just doing the right thing for the customer with the minimum of aggravation!

S. C.

This is the first time, as a family, we have had a Turnbull experience. We were looking for a small used car for my daughter and although we selected a Ford and not a Mazda we were given a 'Rolls Royce' treatment. Nothing was too much trouble and no the car was not a lemon they needed shot of. If I was in the market for another car, Turnbulls Mazda would be the first place I would look but don't take my word for it go into the showroom and meet them. Make your own mind up. I will be very surprised if you come away disappointed. If only all dealerships operated to the same standards!

S. H.

Picked up our new CX 3 as agreed, on time and ready. Dealt with Simon and the process was very smooth and easy. No pressure to buy or to add extras if not required, I was given a decent price on my trade in against the CX 3 which was already competitively priced (pre registered.) So my experience was excellent from my first enquiry and would recommend them highly. Hope to have many trouble free years as I did with my Mazda 6.

s. N.

Just a quick message to say a big Thankyou to Turnbulls Mazda and especially Dave Smith for helping us out whilst travelling on our holidays in the York area. Our vehicle developed a fault and even though they were very busy they managed to find us a slot and get the car back on the road to enable us to continue on with our holiday. Very friendly and gave some great advice about the car. Cheers Steve & Pat.

K. W.

In January 2016 (4 months ago) I bought a new Mazda 6 Estate. Love the car. Drives great; powerful and very comfortable for driver and passengers. Very spacious (comfortably fit adult bikes in with rear seats down). Ideal family car. Lots of technical features. The car was sold to us by David Dalby in the Layerthorpe showroom. He was very knowledgeable, courteous and very pleasant to deal with both at the time of sale and in his after-sales service. Cannot fault Turnbulls Mazda.

J. M.

Just picked up our MX5 today and highly delighted with car & customer service. Simon & David both were absolutely superb and we would have no hesitation in recommending Turnbulls Mazda York.

D. N.

Very pleased with the car I recently bought from Turnbulls York. The car was exactly as described and presented immaculately. The service from all the staff and particularly Mr D.D was first class. Very happy customer. Well done to all at Turnbulls.

C. H.

My husband collected 4 year old MX5 from dealership yesterday. Travelled from Kent coast to buy unseen, which can be a cause of anxiety. Any concerns were misplaced. Car had been very accurately described on the phone and was immaculate. Beautifully presented and promises made were fulfilled. Dealt with David Dalby who was very straightforward and pleasant to deal with. Car ran perfectly on 270 mile return trip. Excellent buying experience all round and Dealership is highly recommended.

U. P.

Just purchased a used car from these guys travelled from London to collect. Also gave me a 1 warranty and rac cover which wasn't advertise with the vehicle. The salesman David dolby was very helpful and the boss graham also came to shake my hand to say thank you for the purchase. Overall good experience of financing my first car.

S. B.

After several disappointing and expensive experiences with car dealers in York I am proud to say that I have found one that has not only an outstanding attitude towards customer service and a stunning range of cars, but a company that makes it a pleasure to do business with. No pressure selling and the customer’s needs put firmly First! Every aspect of the company is first rate, informative friendly honest staff who are a credit to the company. I will continue to highly recommend this first class business.

G. C.

I love my new car! Relaxed sale with zero pressure from Chris! Great aftercare with a years warrantee & breakdown cover! Very fair prices! Friendly yet professional service, would definitely recommend!

C. B.

I found what appeared to be a lovely second hand car advertised online. It looked to be in nearly immaculate condition, and was priced very competitively, so we drove 2.5 hours to Turnbulls Mazda in York to test drive the car. We were greeted very warmly and professionally, by David Dalby. Turnbull's are a Mazda dealership, but sell other cars second hand. When we took the car for a test drive (a BMW), David knew everything about the car. The car was beautiful and we bought the car. They did a thorough check up of the car and repainted a door for us. I decided to take the train to pick up the car, and David came and collected me from the station! If you are concerned about driving long distances to buy a car, go see them at Turnbull's. You won't be disappointed. The next time I need a new car, I may very well travel up to York to give them my business again I am so impressed.

M. F.

The whole experience was excellent, no high pressure sales tactics, really helpful advice both before purchasing and upon collection. A joy to deal with an honest and reliable company

S. F.

Well it was worth travelling 250 miles to get the Mazda MX5 Soul Red with cream leather seats plus the polished salesmen Simon & Graham who also made it a great fun experience. It is a family dealership which was obviously to how they treated you & wanted you to have the correct car for you ............no pressure sales!! I would highly recommend them.

P. K.

We have used Turnbulls Mazda on and off for nearly 10 years now. After a break of quite a few years it was so pleasing to find our recent business with them showed that their cherished family reputation model is still very much alive and active. The 'business' involved firstly helping our son purchase a most beautiful, almost new, Mazda 6 Sport 2.2 SportNav saloon. Secondly, it involved us enquiring about the availability of an older Mazda 2 as a second car for ourselves. The offer of a very attractive Mazda 2 later presented itself and we duly purchased that car a week or so after our son purchased his. Impressive too, was the competitive value of the three year service plan for the Mazda 6 and the free MOT for life offer on both cars. For both pieces of business we dealt with salesperson Chris Sawyer.This is a car salesperson I would thoroughly recommend to anyone. In addition to having a very personable and non-pushy style he was incredibly helpful and constructive. What we liked as well was that with both purchases Martin Turnbull spoke with us all and as well as personally thanking us for our business, assured us in a very believable way that if there ever was a future concern we needed to discuss, that we would receive first class attention. In these days where so much car business can be conducted in pressurised and sanitised environments it is good to know that here is a firm who still obviously want your money and business, but who exhibit values and practices that show they really genuinely care about you as a consumer and as an individual.

M. B.

What a great experience it was buying a mazda 6 sel auto from Turnbulls mazda. Simon was very patient as I could not decide between 2 cars I was interested in and went out 3 times for a test drive to decide which one suited my needs. I got there at 9.30am traded in my car and drove away in my mazda 6 in just over 5 hours later. No pressure sales which was very welcome. If you are looking for a mazda go to turnballs. Although it was a 80ml drive it was well worth it. ☺

T. S.

Incredible experience. I have bought used and new cars from several sellers including dealerships. The people at Burrows were the most helpful and professional I have dealt with. Lots of support. No pressure selling. The car was spot on. I'm 150 miles away but I'll be on their website the next time I need a car. You should too. Thanks Graham and Simon.

C. M.

Recently bought a used car from Turnbulls. Living 140 miles from York and only seeing the advert on the Web I was relying on the description from Chris about the car, however I needn't have worried, it was as good as he said it would be. Thanks again Turnbulls of York and especially Chris, would definitely recommend to anyone.

S. K.

I have collected my 63 plate mazda cx-5 from turnbull mazda York on last Saturday. I have seen the car online and inquired. From the first call to the moment I drove away with courtesy fill of diesel for the return journey by turnbull the whole experience was a fantastic one. I drove 200 miles from Oxford to see the car with the hope of purchasing it and I wasn't disappointed at all. The car was presented superbly. Thank you Simon and Graham for your professional but friendly approach. As for the car, it drives superbly and very clean. It is still too early to comment on the performance but I have done enough research to know that I made the right choice. I recommend mazda turnbull to anyone even if you are travelling from the distance. Also if you looking to buy a used cx-5 I advice that you put a deposit down and reserve the car if that is what you looking for. They sell fast and there aren't that many cars around .

A. R.

Very good service, be it sales or service departments. Great COVID procedures to help keep people safe. Excellent range of cars.

T. R.

The BEST Mazda Dealership in Yorkshire. They do exactly what they say and don't mess about. Great team. Wouldn't take the car anywhere else.

s. p.

We were looking for a used car for my wife and saw a Mazda on auto trader in York. When we arrived the staff were very friendly ,helpful and there was no feeling of being pressured .We test drove the car which was immaculate and the deal was done , no fuss , no pressure and without lots of extra add ons like some garages.... just nice and straight forward .The customer service is spot on and I would definitely recommend Turnbull Mazda .

G. S.

In late June I achieved a long held ambition to own an iconic MX5, when I bought a Z Sport special edition from Turnbulls Mazda in York, where I received the most attentive and courteous service from Simon Acaster. Being a born and bred Yorkshireman parting with money can be a traumatic experience, but Simon made this shopping experience fun and enjoyable. Whilst my MX5 is almost 9 years old it was prepared so it looked like new. So after over three weeks of ownership am I pleased?....Absolutely the car is a total joy to own, great to drive and great to admire even when stationary. The post sales follow up by Simon and the rest of Martin Turnbull's team has been first class too.

F. A.

I called at Turnbulls looking for a replacement small car, my existing car did not meet my requirements. I was met at reception by Mr Chris Barnes. We discused my requirements in detail, and he recommended a test drive in the new Mazda2. What a pleasure it was to drive, the finish both internal and external was of a very high standard. The extra power from the 1.5 cc engine was impressive. The Skyactive Technology was something new to me but has proved to be a very useful aid. I purchased the SE-L version with automatic transmission and SATNAV which adds a lot of extras over the SE model. In addition to the 7 inch colour touch screen controlled by the Multimedia Commander DAB radio is an additional radio station. I could go on describing the benefits but feel the only way to find out as I did have a TEST DRIVE and see for yourself, you won't be disappointed.

B. H.

It is always a enjoyable to buy a new car and on this occasion it was made all the more enjoyable by the excellent service received from Turnbulls Mazda York, Special thanks to David Dalby for his friendly efficiency. I would not hesitate to recommend Turnbulls York Bill Holden

J. H.

Very well played out garage selling Subaru's as well as Mazda's. The limited range of cars on show was slightly disappointing, as Mazda stock mainly consisted of the 3rd and 4th generation MX5's and a Mazda 3 although the showroom was well stocked up on brochures for all the models of both Subaru and Mazda. Staff were very helpful and even offered some warm beverages.

J. c.

Great experience when buy new car from them.

P. I.

Brilliant customer service once again. My car had a brush with another car in a car park. Slight mark on the front with which a good machine polish ,I thought would sort. Made the call to Burrows asking if they could help. Indeed they could. Car was booked in, sorted. Cannot fault them. They also never charged me for the job😃Happy days. An absolute pleasure. Thank you

L. R.

Fantastic experience at Turnbulls York, great knowledge and customer support, very helpful and I wouldn't hesitate to recommend this dealership to anyone. Thanks in particular to Dave, who was more than happy to help and advise me.

S. S.

Fantastic Service. The staff were so helpful in providing all information about the the new car, order process, part exchange offer and the timely delivery of the new car 200 miles away. Very pleased.

A. C.

Just had my MX-5 serviced. Car came back cleaned, team knew what they were doing and the communication on the work done was clear and straightforward, even to the point of offering 3rd party parts where they made the job cheaper.

M. C.

Brilliant Service, Chris and the team were very helpful throughout the sales process. Everything went so smooth including delivery down to the south west of England! Would use again without hesitation.

C. l. B.

My car was booked in this afternoon. Just wanted to say I had excellent, professional service from Dave Smith, what a top fella, kind, thoughtful and friendly.

D. B.

Had the car 4 years always helpful when I have to go back cannot fault them I am pleased with the service they provide

a. g.

Bought a new Subaru Outback from Turnbull's in June after a lifetime of quite prestigious company cars, fantastic car from a fantastic dealership could not give a higher commendation for the product and service received. Thanks to David, Graham and Martyn Turnbull

i. h.

Very satisfied with the service and found the sales assistant friendly and helpful without being pressured into a sale. I am happy with my purchase and the speed in which it was ready for me to collect the following day. Thank you. Ian

R. T.

Very friendly and personal service with no hard sell. You really get the impression they just want to ensure you buy the right car for your needs, not the vehicle they are going to make the most money on.

L. C.

I recently purchased a used car from Turnbulls Mazda and I would like to compliment Simon Acaster the salesman that dealt with me .I found him to be extremely polite and helpful and I can thoroughly reccomend him for a five star rating.Many thanks Simon it was a pleasure to deal with you..

S. H.

I had a paint issue on my 3 month old Mazda 6 and the supplying dealer advised they could not help as they did not have a paint shop. Burrows was recommended to me by a friend so I spoke to David Smith. What a contrast to the other Mazda dealership, David could not do enough to help and with his support Mazda UK funded a partial respray which looked outstanding (Mazda approved paint shop FR Pulleyn are superb as well) when completed. I have just had the car serviced by Burrows as well even though it is out of my way with a 50 mile round trip, but in my dealings with them earlier in the year I got the overriding impression that they look after their customer. If somebody does a good job I vote with my wallet. The service price was reasonable compared to an independent workshop as well. Recommended.

F. S.

Recently I bought a car from Turnbulls Mazda, York. The staff members are courteous and professional. Customer service is great. I certainly recommend.

C. H. P.

Always great to visit. Brilliant selection of new and used cars and very knowledgeable. Showroom is newly refurbished tea and coffee area very comfortable if you need to wait. Highly recommended A*

j. h.

First class service from Graham and the team in sales. From my initial inquiry on a new MX5 to driving off the forecourt, nothing was too much trouble. Would highly recommend.

A. H.

I bought my Mazda 3 this year which I received good sales experience and I bought a FL22 coolant here at a reasonable price. I'll definitely come again.

C. D.

just bought my third mazda 3 from turnbulls of York.Chris Sawyer the salesman at Turnbulls is very helpful and informative on the product.there was no pressure to make a decision straight away.the running of the new mazda 3 is beautiful and the fuel consumption is vastly improved.

P. M.

Very professional and quick service on my Mazda, and the cost was less than quoted. Will definitely travel from Hull again as my local mazda dealer are not trustworthy.

G.

The guy in the parts department is amazing couldn't be more helpful!! The others could do with a lesson in customer service, it doesn't hurt to have a chat with somebody waiting, they may be a potential customer after all!!

J. P.

Would 10/10 reccoment to anybody, really friendly and informative staff who don't pressure you. Even got a great deal part exchanging and old Honda. Will definitely be using these guys again.

L. R.

Very impressed with David Dalby; professional, helpful and informative at all times throughout dealing with us.

O. M.

Great service, quick and friendly

E. B.

Since buying my car 18 months ago, I have received exceptional service, from buying the car, to allowing me to work in the garage whilst the car had a service. Just before Christmas my car was hit by another driver and I turned up at the garage in shock. The team looked after me and reassured me everything would be OK, which they didnt have to do. And as promised, everything was OK. Today I'm in the garage having a software upgrade and even through COVID, the excellent service hasnt stop. Huge thank you to Dave and Mike, who always come to my rescue.

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