Reviews of Mercedes-Benz of York. (Car Dealer) in York (North Yorkshire).

Mercedes-Benz of York

634 Reviews

9 Comments

Car dealer

Mercedes-Benz dealer

Centurion Park, Clifton Moor Gate, York YO30 4WW, United Kingdom

Description

Information of Mercedes-Benz of York, Car dealer in York (North Yorkshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Mercedes-Benz of York

Popular times

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Reviews of Mercedes-Benz of York

H. A.

Smooth transaction and very helpful staff made my car buying experience easy. They are all friendly, professional and gave me a great deal, excellent customer service and attention-to-detail. I highly recommend this dealership. Thanks again for the great help!

S. M.

Came in without an appointment this morning over an unexpected problem. Was met by Marc from the workshop who happened to be on the shop floor. He was very quick to assist and get my car into the workshop. I was then helped by Alex who was also very quick with the paperwork. Both extremely helpful guys and an asset to Mercedes York . I was on my way within the hour.

P. M.

Superb service all round today 👍✅. Service reception were helpful and cheerful shout out to Alan and his team for sorting out by car to be booked in to have the amber warning light sorted next week. Thank you. Also a massive thank you to the mechanic (sorry I can't remember his name!) Who when I went back panicking that my car was making the most horrendous squealing noise!! 😱 instantly took it out diagnosed the problem and fixed it all in less than 20 minutes. So, so grateful for his help, he saved me so much angst.

r. w.

Excellent knowledge of the product and helpful throughout the purchase process. Good atmosphere in the dealership. Easy to do business with the Company. Delivery was on time and really pleased with the handover process. Car is a delight to drive!

C. H.

Service manager tried to suggest that there was wear on the tyres despite them all having been fitted only 3 days previously. Not a "tactic" we appreciated. Other than that, usual Mercedes service, a little pricey but a good job done.

C. H.

We came here on the 14th of May 2022 after the light on our car came up saying we needed some more add blue. We call them in advance to check if they had it and they did they even held it to one side for us so that we didn’t have a wasted journey. The staff were very helpful and friendly and the engineer even gave us a little bit of information when we were filling up the ad blew into the car so that we didn’t overfill it. A wonderful place to go should you come unstuck like we did when we were caravanning in the nearby area.

K. W.

Always very polite and helpful. Reduced parts and labour costs for older vehicles which is a brilliant idea and makes them slightly cheaper than our usual indipendant so it's a no brainer using MB York from now on. Coffee ☕ is great as well, bonus!!

G. D.

AMENDED - Last week my car developed a fault where the dashboard completely failed. I contacted Mercedes Me as it is still within warranty. They were amazingly helpful and sent out an RAC technician within a few hours. He was able to rectify the problem for the time being, but advised I should to take it into the dealership for a full diagnosis, as numerous other faults were showing. After 4 phone calls to get through to the service department and being on hold for quite a long time, (I do appreciate they can be busy), I finally got through and explained the problem. I had to explain the issue several times which was a little bit frustrating but nonetheless the car was booked in for yesterday at 8.45am. I am a Motability customer and the usual procedure is for for the dealership to pick it up, if I request that, or for me to drop it off and have a courtesy car due to my limited mobility. The person who I spoke to in the service department said they are unable to collect it or drive it due to the fault! I tried to explain that the dashboard is now working and safe to drive but he would not listen. Fortunately my partner does work close by sometimes, so he arranged to go into the office especially to do this. The car was dropped off at 8:45am. I know from the Mercedes app that the car has been opened early morning but then no other activity. When booked in, I was advised I would be regularly updated and could monitor the progress through the app. I had not heard anything from them or seen any activity on the app, so called them around 2.45pm for a progress report. Again I was on hold for a long time and had to ring three times just to get through to speak to somebody. I spoke to a man who put me on a brief hold and then a woman came back to me. I explained the situation that my partner will be coming shortly and needed to leave before 3:30/4 pm as I live 30 miles away and needed the vehicle to collect the children as I had no other automatic vehicle to drive. She said it’s not going to be ready before 5 pm. I explained that it he been with them since early morning she just said “we’re snowed under really busy”. I politely asked again if there is any way and she just point blank refuse to help any further and was borderline rude. I relayed this information over to my partner and he went over to the dealership around 4:35 pm. He also got a feeling they were dis interested and couldn’t be bothered to help him. Eventually the car was ready at 5.30pm. In the meantime I had to get a taxi to collect the children at a cost of £28 and I was late collecting them as I could not get a taxi immediately. When I purchased the car, Adrian was fantastic and couldn’t help enough. This is the worst experience that I’ve had as a Motability customer in over 10 years with a service department. I appreciate and understand places can be understaffed and extremely busy but surely customer service needs to be at the forefront in regular communications and updates. If I had known this by way of a simple courtesy call I would have arranged something earlier in the afternoon. I am going to be contacting Motability about this as well I just feel really frustrated and let down. And judging from the other reviews and the generic responses generated by James, this seems to be a long-standing issue that needs serious attention. MONDAY AFTER -Great call from James who apologised and listened to my concerns and has spoken with the teams involved with their handling of this. Feel reassured it will be actioned and also my taxi costs will be refunded. Also advised to use him as a point of contact if needs be in the future, thanks.

P. S.

Adrian was brilliant. After a bad experience with another brand/manufacturer, Adrian was understanding and approachable and made the who experience of buying my first Mercedes a smooth and pleasant one.

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