Reviews of Ray Chapman Motors York - Volvo Cars. (Car Dealer) in York (North Yorkshire).

Ray Chapman Motors York - Volvo Cars

209 Reviews

131 Comments

Car dealer

Volvo dealer

York Business Park, White Rose Cl, York YO26 6RL, United Kingdom

Description

Information of Ray Chapman Motors York - Volvo Cars, Car dealer in York (North Yorkshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Ray Chapman Motors York - Volvo Cars

Popular times

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Reviews of Ray Chapman Motors York - Volvo Cars

N. M.

I recently bought a Volvo XC60 from Ray Chapman's of York and I can honestly say that it was a great experience. I felt valued as a customer and everything was so professional when I arrived. I made the journey from Chesterfield to York and I am so glad that I did. I got a cracking deal on my old Volvo as part exchange. When I picked the car up it was immaculate inside and out, my personalised plates were fitted along with other accessories I had ordered. Mike Paton was brilliant throughout the procedure as was Tom Griffiths. I would not hesitate to recommend this dealership to anyone, first class service throughout my dealings.

j. t.

I should like to place on record the excellent service I received from Barrie, Nigel & Andy who were instrumental in negotiating with Volvo UK to have a major component replaced on my XC40 Inscription Volvo free of charge even though the warranty had expired. When people complain about garage services , I have nothing but praise for Ray Chapman Motors who sorted out this problem to my entire satisfaction and even valeted my car. It does not get any better. Absolutely Brilliant.

J. B. S.

Not my local Volvo Dealer, but I personally believe it's the best anywhere near me. They collected my XC40 from Leeds 14, serviced it, valeted it and brought it back. A great service by a family dealership. Oh and the icing on the cake ? They left a small tin of Mints in the car as a thank you for using them 😁👍😁👍

G. M.

We have just bought a Volvo XC 90, the salesman was Mr Tony Wright. Tonys service to us was 100%. He was friendly, helpful, & patient. He answered all our questions thoroughly . Well Done Tony & Many Thanks. Paul & Glenys Mellor.

B.

I like others have been more than impressed with Ray Chapman York.I recently had to cancel my delayed order of a pure electric xc40 BUT Ray Chapman came to my rescue and found me and even better option a nearly new Full spec XC60 T8 Hybrid.The staff at this site especially including James Sutcliffe ,Nigel Biesty and Mike Paton were fantastic throughtout the purchase.Thankyou Ray Chapman York...

Z. B.

Great service, I bought an XC60 from the dealership last year and recently lost my wedding ring in the centre console, Nigel was a life saver and sorted it for me quickly and with little fuss despite my panic! Thanks for your help!

A. E.

Amazing experience, especially since this was our first "online" purchase/lease without even meeting the salesperson on the other side or seeing the vehicle...initial contact was with Mrs Flint and she was super helpful and responsive even in COVID19 setup. She was the only one (and I've been shopping around for some time) who really tried to find the best option for us as we were looking for a stock vehicle with the most of our desired extras included...she was really super flexible and helpful and that's what made the sale!! I have to mention also her colleagues who took over in between, Mrs. Heselwood and Mrs. Firth who did a splendid job in making sure we were fully up to date with all the info needed and were answering all our questions. The vehicle (XC60) has been prepared on the date and was handed over by Mrs. Flint with full introduction and extremely helpful advice. Overall a very positive experience and a very personal touch to the car sales from everyone involved. Would definitely recommend them for your vehicle purchase and will definitely return for our next vehicle!

S. B.

Bought a Kia Sportage from them , absolutely fantastic service from all aspects .Graham the salesman is very helpful and kept me very well updated.

K. H.

I recently purchased a vehicle from Ray Chapman motors and I can say this is by far the best service I have received from a dealer to date. The service I received from Richard is second to none, he has left no stone unturned and dealt with every query I had. From my experience here you can really tell Ray Chapman motors is family run as all the staff are warm and welcoming. They also make a crackin’ cappuccino. Thank you so much and I hope to return back to you in the not so distant future.

D. C.

John in parts was extremely helpful and sorted me a spare key in next to no time! thanks for being super efficient.

M. S. M.

I am so pleased I bought my car here! I have never had such an easy efficient experience at a garage. I bought my car online and had it delivered. James A was fantastic in providing me details of the car and dealing with the purchase which was quick and easy. Peter was excellent and delivered the car and explained everything to me. Friendly customer service, transparent about the car and very reasonable price. A fantastic experience from start to finish; I would recommend Ray Chapman Motors to anyone. I have always bought my cars locally from Bristol Street Motors and I am so glad I changed and went here; a much better experience overall and better cars! I will be returning in the future when I need another car. I cannot recommend this garage enough; thank you for my car, I love it!

I. F.

Service is paramount at Ray Chapman Motors. Tim needs a gold medal for all the help and simple, honest advice he provided through the whole process. I am now bimbling around in a brand new XC60 so cheers!!! Will definitely buy from them again.

G. M.

Fantastic staff and great with kids. They provided very clear honest advice. Were the opposite of pushy sales people. Highly recommend them.

O. H.

Ray Chapman Motors get 5 stars from me. Quality customer service from start to finish from all the team and especially Ben. I enquired about a competitively priced Mercedes E-Class, I was immediately introduce to Ben who gave me a really good personalised video walk through of the Car. I was really impressed and decided to proceed with purchasing the vehicle. Ben went to extra lengths to ensure my car was delivered on-time! I will be recommending to my friends.

P. E.

Recently bought a used Vauxhall Corsa Automatic and we are delighted with the car and the treatment we received at Ray Chapman. As we had never driven an automatic before Dan took us for a test drive/driving lesson and was very calm and patient, which helped to make the experience less daunting. Dan was very easy going and friendly and we felt no pressure at all. Would recommend this dealership (and the coffee"s good too.)

W. H.

Super useful chap. Steve, was so helpful we test drove a plug in hybrid xc40 and loved it but it was just a tad too big for what we needed. Steve didn't pressure us at all, he said if it's not right it's not right and that was OK. He was so relaxed about the whole thing which was refreshing and I may be going back again to get my own new car nevermindthe missus. Couldn't rate Steve high enough, brilliant.

A. R.

Been coming here for years. Dropped car in for service and the service personnel were excellent. Focused, professional and attentive. My only concern here, which personally made me somewhat uncomfortable was that it was like COVID isn't around, rather than at its highest rates. Granted there was the odd bottle of sanitiser around but I only saw one member of staff with a mask and hardly any customer had one. This was in stark contrast to another York dealership I visited recently where precautions to protect people were more focused. If scoring this separately I would give COVID awareness one star and service of the car 5 stars. At the end of the day the idea of mask wearing is to stop you giving the virus to other people, rather than protect yourself so from a customer service perspective they should take every step to protect customers. In my eyes anyway.

A. F.

I bought a used Audi from Ray Chapman Volvo York a few weeks ago . I liked the car because of the low mileage , high spec and attractive price . I felt comfortable with Toms manner and the way my enquiry was handled . After I brought the car home , I initially had some issues With it ,So I rang the dealership and I raised my concerns and they quickly promised to fix the issues. We agreed a solution to get the car repaired and they were kind enough to assist me in a replacement car whilst mine was in for repair(which was essential for work and the kids). I can honestly say that everything that was agreed was done , they went the extra mile to help me out and I would go back to them in a heartbeat for another car in the future. Cars are complex things , and things do happen , but it’s how you handle the problem that makes all the difference. Thanks a lot Tom , James , Rob and the big man himself Mr Chapman .Well done chaps A*****

M. W.

Excellent customer service from Ray Chapman York, Working in the industry I tend to have high a high expectation when it comes to dealing with retailers. Not only were all expectation met, Mike and James's efficiency in answering my questions quickly means they went above. I would recommend to anyone looking to purchase a new or used Volvo to consider them first. even in these difficult times we are going through they still delivered a memorable experience for my partner. Great job everyone involved, Keep it up.

P. M.

First time I have ever bought a car over the internet. Mike Paton picked up my initial contact and aided me most professionally through the process. There were a couple of short delays but they were actually in my best interests as they had uncovered a couple of repairs that needed done. I was kept totally up to date with the whole process. Delivery was made to my home in Fife by a very professional delivery driver who will also get 10/10. I cannot recommend Ray Chapman Motors highly enough and in particular Mike Paton fir his total professionalism.

G. F.

The team at Ray Chapman are absolutely fantastic. We’ve not long had our second XC90 since 2016, and the service we receive from Ray Chapman is a good enough reason within itself to stay with the brand. A big up to Nigel, Barry and all the team in service for looking after us so well. A traditional family run business, with all the qualities that brings and with bang up-to-date facilities.

G.

Bought an XC 60 but had to return immediately because of battery issues, which I had pointed out at initial viewing. However I did ask that they check the battery's condition before and after charging, which they did, discovering as I thought that a new battery was required, which RC did without any haggling. I have to say it was a real pleasure to deal with James in particular, a man whose manners and manner are reminiscent of a more gracious age.Ray Chapman are indeed fortunate to have him. Looking forward to finally enjoying this very handsome car.

D. L.

I did something silly, I overfilled my 2010 XC60 with too much oil. (oil level sense service required.) We was 250 miles away from home and was due to drive back the next day. Rang these guys up and they was absolutely brilliant. I explained the situation and they didn't make me feel stupid. Carried out a mini service on my beloved volvo (oil and filter change, software update etc) They had no slots left for the workshop for the day but said drop it off and they would attended to it as soon as possible. Even dropped me of the local park and ride. Got a phone call to say the car was ready a few hours after it was dropped off. Went to pick it up and was pleasantly surprised to see they was washing it and hoovering it. Car was sanitised fully too. price was cheaper than first quoted. This was excellent customer service, they went above and beyond in my opinion. They wasn't aware of this at the time, but we have a child with a serious heart defect that can not use public transport, especially in these current times. (been shielding since March and this was our first family get way since restrictions was lifted) so we desperately needed the car to be right for our return journey to Brighton. The thought of breaking down on route (due to my stupid mistake) coursed a little anixity. As I said, these guys was brilliant. Main dealers tend to get a lot of negative feedback, especially regarding servicing. Ray Chapman volvo, thank you. We got home safely and the car is running smoothly. Highly recommended.

S. P.

James provided was fantastic and super helpful throughout the process. Can't thank him enough for the customer service he gave me and would highly recommend him to anyone. Many thanks, Zak Toomassi

K.

Visited after seeing an online add. Unfortunately the vehicle wasn't present but Bradley from Sales couldn't have been more friendly, helpful and accommodating. Very nice experience and would definitely return in the future, to see what they have when looking to change cars again 😊

J. S.

Was able to take my car for service at short notice, could not be more happy with the welcome and politeness of the staff. I won't hesitate to recommend the dealer.

B. G.

I put my volvo in for service and I was met by a very pleasant man called Barry. He was friendly and went the extra mile and nothening was to much for the guy. I also requested a certain car as a courtesy car and I got it. Outstanding service from Barry and the service team thanks alot.

N. B.

Just wanted to say a huge thank to Mike who we've dealt with at Ray Chapman motors. By far he has been the most professional, friendly, genuine & none cliche car salesman we've met whilst looking at new cars. He spent hours with us explaining the car & options, fitted us in for a test drive without a booking & was also supportive e.g. didn't put any pressure on us whilst we went away to research other car options. I dealt with other dealerships such as Audi (couldn't care less about a none PCP car buyer) & BMW. Ultimately we made the right decision & came back to Volvo for their amazing XC40 & we're so excited to pick up our new car. Mike has been extremely helpful & it's been a pleasure doing business with him specifically & this garage overall is lovely, as is James the manager. Would highly recommend this dealership - what a great experience from genuinely nice people who are passionate about their brand.

I. M.

I have just picked up my XC40 from Chapmans York following its first service.This was after I had received a text with video message and an e mail to confirm that the service was complete and all was well. The car was washed and cleaned and ready to be collected. Both communications confirmed what had been checked , any work done and advises if any work is needed or may be in the near future. So you know exactly what to expect when you arrive at the superb facilities Chapmans have at their York Business Park Showroom and Workshops. They are a credit to the company. They ooze with quality and that sets the 5 star standard in all the areas of their business . The service you receive from the staff lives up to that 5 star rating and that,s one reason why I have bought Volvos from Chapmans for over 20 years. Also Volvo cars just get better and better and the XC40 is no exception its a great vehicle and the best acquisition i have made particularly as it was in the middle of the pandemic. Thanks By the way the XC40 is a superb motor t

I. B.

Very good dealership and excellent service from start to finish. Sales staff highly informed regarding models and the many different features included on the vehicle. The whole process of buying a new car was handled efficiently and with ease. Graham and Becky most helpful. Highly recommended.

N. F.

Purchased a car from the dealership last month we liaised with Barrie who was amazing from start to finish and we are very impressed with the aftercare too! We travelled 100 miles to view the car and Barrie was always available to discuss any questions we had and send over videos so we could view the car. Unfortunately we never got to meet Barrie face to face but we dealt with another lovely sales man; Dan on the day we came up. Thank you to everyone at Ray Chapman motors for such an easy and smooth transaction!

W. N.

Picked up my Volvo XC40 R Design Pro this morning. I ordered this in October and have to say this was worth the wait. It’s out of this world and has so many features I never even thought it would have. Graham the salesman was friendly and had a really good knowledge of his products. He sent me a few videos of the car going through the different stages of getting it ready for collection (nice little touch). This morning when I came in to collect the car with my partner Jill on reception was stood with the biggest smile I’ve ever seen, she knew who I was before I even mentioned my name. After taking us to Graham she brought over Coffee and cake and even spent 10 minutes having a chat about our home town of Hull. I think this approach with a customer shows why a family business like this is worth its weight in gold. The new showroom is spacious, light, open and accessible. This is a modern showroom that reflects the new modern image of Volvo. Graham introduced us to the service manager so we knew who we would be dealing with when we do have the car serviced. The hand over with Graham was very in-depth, he started by doing all the paperwork explaining what he was doing at all stages. Graham then set up my Volvo on call app and explaining how it worked and what I could do with the app and car, then going through the settings of the car. Before we left we were given a rather nice surprise from James one of the managers I had chatted with a couple of times. I had mentioned we were going to Scotland for a week and to our surprise we unwrapped a jigsaw to do while we are in Scotland. This really was just the cherry on the cake for us and cemented our discussion to go to York and see Ray Chapman Volvo and not a local dealer. Ray Chapman Volvo put so much on their being a family run dealership. I think this is what makes them who they are. We did have one little hiccup along the way but this was dealt with and the fact they are a family run dealership I think made them sort the hiccup out better then most would. They value the business people give them much more than a big dealer would so I think they go that extra mile for the customer. Thank you everyone for today and the amazing service given. If I was to rate you out of 10 it would be 20 out of 10. Mark & Kim

S. F.

Absolutely brilliant company so attentive to your needs no matter how small an issue. James the Manager is a great asset to your company he leads from the front not surprised, with that attention to detail the rest of the colleagies follow on ensuring a great team and atmosphere.

R. G.

Excellent service even in these difficult covid times from everyone involved. We were even given coffee and home made cake. Our XC90 is also brilliant as I knew it would be... I'm on my 6th Volvo since 2003.

S. D.

Friendly, reliable and best of all - good service! I completely appreciate that 'you pay more at a dealership' however Ray Chapmans actually find and fix problems with your Volvo rather than sticking a code reader under your steering wheel and blindly following that. Worth every penny.

A.

A big thanks to the recent invaluable help given to us by James Sutcliffe and David Kellett , we have always been given superb customer service by the team in the past and even though we are now living in the West Highlands of Scotland, Ray Chapman Motors continues to be second to none.

M. T.

The sales team at York have been very good. Duncan has a depth of knowledge and has been very supportive throughout the process, and was refreshingly honest. Everyone we encountered was professional and courteous. I am also very impressed with the car a V40 cross country.

A. W.

Very courteous staff. Always do what they can to help and deliver what they say they will. I have a polestar and the faults with that are nothing to do with this Dealer.

R.

We’ve just taken delivery of our brand new XC60. The previous Volvo dealer that we purchased our old car from couldn’t touch the deal Chapmans offered us. Really enjoyed dealing with Barrie in sales who organised everything for us. Thank you to James also well who nailed down the finance for us. I would describe the service as relaxed but professional which is the best way to be in my opinion. Love the car its a real step up from the previous version. Thank you once again we will certainly be recommending you to family and friends. Best regards Richard and Nia

D. B.

Today we picked my sons Xc40 motability car. What a wonderful warm welcome from the Volvo team in their impressive new showroom. A massive thank you to Graham Parnaby for the kindness you showed myself and William. It’s lovely to see how easily you understand and deal with disabilities. We had a smooth hand over of our new car. We are looking forward to getting out and about and enjoying our car. Thank you once again, Debbie

R. P.

Excellent service throughout! This has to be the best dealership that I have ever dealt with! A special thanks to Debbie and Emma in Fleet Sales. Local dealers need take a lesson from this dealership! Well done.

D. P.

I've recently bought a v40 from Ray Chapmans and the customer service I received from Dan was exceptional and he is a credit to the company. From start to finish all my questions were answered. Thank you. Dave.

G. H.

Purchase my car back in April. Excellent customer service & a big thank you to the team for all your help & assistance when I needed it.

P. C.

Car MOT'D very efficiently; lovely new showroom with helpful staff and very nice coffee! Also fitted in a test drive, so all in all, it was a very productive visit!

J. C.

Staff put you at ease and give the impression that you are important to them.

R. B.

I cannot fault the impeccable service and professionalism shown by Ray Chapmans York Volvo dealership. I guess it helps that they provide a superb product, Volvo's are renowned for their quality and reliability. I bought my first XC60 from them in 2010, it was so good I kept it for over 5 years and maintained its warranty policies. I have just part ex'd it for yet another XC60 of the same spec (when I say same, the tech in it has advanced a lot, I'm still getting to grips with all it's new functionality). I very highly recommend this dealership to both you and my friends.

R. H.

5 Star service from a 5 star dealership. Came to Volvo on the back of some rather questionable service from another franchise!! Felt wanted from the moment I started to talk business. More importantly the end product is rather good also. Thank you to Barry and the team in York

N. S.

Top Volvo Dealership, New showroom & works, with plenty of customer parking available. Customer focused with a friendly knowledgeable sales team led by the Principal Mr D Chapman. If Volvo's are your vehicle of choice then Chapmans is the place to be.

K. S.

Experienced first class knowledge and service with my car. Very pleased when informed repairs were completed two hours earlier.

J. K.

Good long test drive with no dramas. This is in sharp contrast to some other garages who appear totally disinterested in selling a new vehicle for around £30k!🤬

D. P.

I went to get Volvo to get the seat belts put Wright. It was very pleasant I was given a coffee and told to take a seat after a while he came to me and took me to my car all done.

U. A.

Very friendly and helpful staff. Keep it up.

D. F.

Graham was very knowledgeable both about the vehicle but also motability scheme. Test drive was short but enough as a taster. On the whole a very smooth and comfortable exercise.

P. H.

Always a great place, knowledgeable friendly staff & nothing is too much trouble for them. I'm a 9 year repeat customer & have just signed up for my 4th car with them.

J. D.

Father in-law just bought a used Merc through James there over the moon with it and say was great to deal from start to finish 👍

G. B.

First time using , 5 star , excellent customer service , very happy with the service I received & covid secure . Thank you , we will be back

C. C.

Great dealership. Sales Representative was extremely helpful and knowledgeable. Clean and tidy as you'd expect from a main dealership.

i. l.

Iam in the car trade and went to pick up a trade car which they took in as a px, and I was treated like I was a customer very helpful the lady on reception was great and nice to chat too.

I. Y.

Relaxed environment, with helpful staff. With cracking cars! (But only if you like Volvos 🤣)

r. j.

Superb experience from start to finish on purchasing my xc60, unbelievably courteous, knowledgeable, patient, and friendly, big thanks to Ian, your a credit to the team😁👍

C. M. (.

Fantastic customer service. These guys really know what they're doing. Fantastic facility too and a nice bunch of guys. We'll done guys.

A. F.

Very helpful, friendly staff. Dealt with me very quickly...

M. G.

Usual slick environment/service from a dealer tied to a manufacturer. Of course you pay for this and my experience is that they charge 50-100% more for repairs/service than a non-tied garage.

D. S.

Safety aspect outstanding, kept checking everything was OK and even offered a hot drink while we waited, x

J. C.

Excellent service from start to finish from sales person, duncan mccrea. No pressure. Friendly and relaxed. Patient. Great car too. Thanks

B. M.

Great Company, may be the best in Yorkshire

S. D.

Had an excellent service from Andy Barker. It was exactly how I wanted to be treated as a customer. Mercedes may learn from Volvo.

D. W.

Was really looked after staff were very helpful James who looked after us was excellent providing us with all the information we needed well pleased

I. R.

Very friendly place everyone is so nice so polite and can't do enough for you.

I. H.

Got a very good deal on a lease car a few months ago. Staff friendly and informative

J. W.

Excellent on droping car for service and a loan car frist time been to this dealer will be back

Z.

Very welcoming, staff here are knowledgeable, friendly and accommodating.

J. K.

Excellent customer service received from Tim which really set Ray Chapman Motors apart from the competition.

N. T.

Excellent staff and service really helpful

A. S.

Purchased a lovely car from this dealer. Excellent Customer Service

s. b.

Excellent experience overall, first class service. Thank you

S. R.

Tony Wright was very helpful and knowledgeable honestl And friendly would recommend

J. T.

Very friendly very helpful would recommend to pay a visit p s free coffee

d. w.

First class service which is only to be expected from Chapman's and Volvo.

D. N.

Absolutely great volvo dealership. Nothing is too much trouble for them.

P. H.

Really friendly staff and very very helpful. Thank you!

S. R.

Fantastic staff, very polite, helpful and efficient. Don't think you could find better anywhere.

I. a. l.

Very Good Sales & service, especially Mike Lloyd very good and prompt Sales Consultant

M. S.

Excellent service at main dealer prices

M. L.

Excellent great costumer service Jonathan couldn't be more helpful !

C. N.

Good deals to be had on quality used Volvos.

n. m.

Purchased an XC40 , Great service from Tim

B. S.

Good service and excellent, smart dealership

D. C.

Fantastic service. Honest friendly and not at all pushy.

C. C.

It's Volvo and I love volvos go give it a go plenty to look at

L. B.

Friendly, helpful and informative have used them for years.

j.

Fast, friendly service .

s. b.

Great selection of cars & fantastic staff

J. B.

Great service could do with putting the heating up tho

B. D.

Best Volvo dealership by far 👌

W. I.

Swift efficient service completed on time

P. B.

They sell cars and do a reasonable job

C. H.

Brilliant service..lovely people

G. H.

great dealer , sorted out my issue

J. H.

Great service with great staff as usual.

R. B.

Good service but not.cheap

L. S.

Great service, nothing is too much trouble

J. C.

Good layout. Friendly knowledgeable staff.

A. K.

Good honest service from lan summer. Thank you.

S. L.

Very Good customer service !!! Very happy

T. H.

Easy to find, and very helpful.

R. L.

Very helpful and friendly

N. A.

Really helpful and plesent experience.

B. M.

Yet again well looked after

D. H.

More than excellent service! 👌

R. W.

Good volvo dealers

j. P.

Good job done

R. P.

Great service always

K. G.

Always great service

G. P.

Friendly and helpful staff.

L. T.

Great service very helpful

F. D.

Excellent service as always.

D. P.

Great, honest staff.

P. W.

Excellent service by Andy

s. r.

Excellent Service

S. R.

Ok

P. c.

Good as always

M. R.

Very helpful .

p. e.

Top dealership.

J. H.

Nice people

M. H.

Great Place!!!

m. S.

(Translated) Super service. Vahap and Mark Sener (Original) Süper service. Vahap and Mark Sener

R. E.

A. D.

N. K.

A. B.

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