Reviews of Specialist Vehicle Rental. (Car Rental Agency) in Birmingham (West Midlands).

Specialist Vehicle Rental

46 Reviews

34 Comments

Car rental agency

Kudhail House, 238 Birmingham Rd, Birmingham B43 7AH, United Kingdom

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Description Map Open Hours Reviews Contact

Description

Information of Specialist Vehicle Rental, Car rental agency in Birmingham (West Midlands)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Specialist Vehicle Rental

Sunday

Closed

Monday

8:30am–5:30pm

Tuesday

8:30am–5:30pm

Wednesday

8:30am–5:30pm

Thursday

8:30am–5:30pm

Friday

8:30am–5:30pm

Saturday

9am–12pm

Popular times

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Tuesday

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Wednesday

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Thursday

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Reviews of Specialist Vehicle Rental

M. S.

Had a great experience dealing with SVR and Mark Newman. I have drove for nearly 2 years and they have helped and supported me a lot throughout. I will definitely recommend them to anyone who is in need of a hire vehicle. They have great customer service skills and do everything they can to help. No issues dealing with them.

L. O.

A bit of a mixed bag. We had to hire a WAV at short notice and this company were very helpful and delivered a great vehicle on time. Courteous delivery driver explained all of the details of using the equipment. We were very happy with the car for the 3 day hire. The problems lay with the company's record keeping. The car was not collected until 5 days after end of hire as my phone number had not been recorded correctly and when the driver came out to get it, he was sent to the wrong address as postcode had been recorded incorrectly. I had to call 4 times before it was taken away. Then I had to call again the following week as my damage deposit of £250 had not been returned. At all times on the phone the staff were very courteous and helpful and I cannot fault them on customer service. The vehicle was spotlessly clean and of excellent quality. Pre- and post-hire checks were thorough. So, on balance a positive experience because we got the car and were able to use it to get my mother to Dad's funeral as planned, but I found it just too much hassle in the aftermath to merit giving a higher rating.

Absolutely amazing people, specifically Abbie & Chrissie. This was the only place i could find after phoning round for 4+ hours that actually had an adapted vehicle i could drive from in my wheelchair. They were genuinely caring, empathic, helpful, friendly people that willingly gave their time to help me. I was able to rent a vw caddy at short notice. Vehicle was lovely. I was given thorough instruction on how the vehicle worked. First class service, in fact even better than that!. Highly and extremely recommended 5 ☆.

K. B.

I have dealt with SVR for three and a half years and their level of service is excellent. Help is always on hand in the event of a problem. Mark, the fleet manager is reliable and helpful and goes above and beyond to help out. Thank you Mark, Krisi, Lori and the rest of the team!! All the best for the future 🙂

M. K.

We have rented a small WAV twice from these professional people. Very easy to arrange even though we live in Canada . Had the van delivered and picked up both times and everything went without a hitch. As soon as we can travel back to England we will use their services again. Thanks to all the staff.

A. C.

Great Service & Choice For Uber Vehicles. Mark & His Team are very professional, answered all of my questions. I can definitely recommend SVR for Uber Vehicle, my new XL, a 2020 Ford Tourneo is perfect. Definitely the best experience for Accessible Taxi in London.

T. @. Y. P. T.

The best rental experience i've ever had. I rented an adapted car for the first time since becoming disabled. They talked me through all the options and the team with very sensitive and compassionate. Since then I've never gone anywhere else. Best selection of Cars in 100 miles!

R. E.

If you have a family member who has difficulty with getting about and you want to take them out for a few days hire one of the cars from here.A wheelchair accessible vehicle is the answer no hassle and the folk here are really helpful try em

G. H.

We would like to offer our thanks and grateful appreciation for the fantastic service we received from Mark and staff at the company after our car was damaged leaving me totally housebound as we awaited the usual insurance companies repair hold ups. We would highly recommend this company to any wheelchair bound person requiring a WAV.

R. W.

My own adapted car got pranged in the rear, within 24hrs they delivered to my door an equivalent SUV with the adaptation I needed. Without the service they provided I'd be stuck at home or getting taxis everywhere. The 2 stars of this company I had the pleasure in dealing with were Abbey (customer services) and Brett (Delivery driver). Both were very professional and seemed to enjoy their work, the benefit being, I am 1 happy customer *****

A. R.

Krisi and her team at Specialist Vehicle Rental are nothing less that super stars, in my opinion! Krisi has constantly gone above and beyond to help ensure that everything is running smoothly and like clockwork and makes you feel at ease and that nothing is too much trouble. She is always quick to respond with queries and in helping me plan ahead with my future vehicle plans. I have no reason to use any other company than Specialist Vehicle Rental. Thank you!

A. W.

Abbey was most helpful from start to finish. Excellent service in hiring a WAV and wouldn't hesitate to use again, thank you!

J. J. B.

My adapted vehicle broke down suddenly and needed a new gear box which was going to take quite a long time to deal with. I contacted Specialist Vehicle Rental by telephone and was put through immediately to a very helpful lady called Krisi who dealt with my query in a polite and efficient manner. She explained everything I would need to do in terms of getting insurance for the hire vehicle and arranged for a vehicle to be delivered to my house a few days later. The vehicle was in excellent condition and the young man who delivered it to me explained clearly all the controls on the vehicle and made sure I was satisfied with everything before he left. My car repairs took longer than anticipated and I was able to renew the booking with ease. I cannot recommend your company more highly. Everyone I spoke to was helpful, clear and organised. I would certainly come back to you immediately if I need to rent another adapted car. Many thanks

S. S.

My experience with them was amazing. I found them honest in the deal. Operational Manager remained very helpful and cooperative and was up to her commitment. I wish them success in their neat and clean business.

s. f.

Had a vehicle of this company for 1 year for business use. I'm an Uber driver & used the vehicle everyday. Specialist were very responsive to me to resolve any issues I had from the maintenance of the vehicle or for general advice on any matters regarding the vehicle lease. As a private hire driver the vehicle needs to be licenced every year both times they come to me put vehicle through it's licence but informed me to make arrangements 2 weeks prior without me having to book it in mysself. I can only say for me leasing a vehicle from this company has been a very pleasant experience. I would highly recommend the service especially to my fellow Uber drivers who are looking for a leased vehicle. This company is professional efficient & friendly who work with you to help in every way possible. Kris & Lori have contacted me outside of regular office hours or during leave to follow up a query I've had during my lease period. Once again thank you for all your support Krisi Lori Jennie & everyone at specialist. Take care Stephen Forsyth 😀👏

k. b.

I'd like to express my sincere thanks to Mark and all of the team at SVR for the financial assistance given to me as a hirer of a private hire wheelchair accessible vehicle. Throughout the pandemic SVR have been ready to assist through the difficult times. Thank you one and all!!

M. H.

I can't thank Specialist Vehicle Rental enough....they continue to find me adapted vehicles at short notice, every vehicle I have received I have thoroughly enjoyed . The girls in the office can't do enough to help me, thank you :)

S. E.

My experience with these people was great . Good friendly people cars in very good condition many ways to pay and most of all love driving my new vehicle . Thankyou all

P. M.

I can't speak highly enough of this company, and particularly the lady who helped us out - Kay. We'd got a holiday planned for the Friday, and our car developed a fault that couldn't be fixed in time on the Wednesday afternoon. I emailed in an enquiry at about 16.55 on the Wedneday and got a phone call back at 17.00. A wheelchair accessible Fiat Qubo was delivered at 2 pm on the Thursday, and the holiday was back on! They picked the car up too, and provided an excellent service all round. I'm grateful to them for enabling us to go ahead with our holiday plans.

B. D.

We are in North Wales and we hired a mini bus with wheelchair access to take disabled gentleman to his brothers funeral in Bournemouth, Hants. The vehicle was delivered and collected on the exact times arranged by their driver and the overall service provided was second to none. Many Thanks Abby and SVR for making a sad occasion go smoothly.