Reviews of Alamo Rent A Car - Edinburgh Waverley Train Station. (Car Rental Agency) in Edinburgh (Edinburgh).

Alamo Rent A Car - Edinburgh Waverley Train Station

60 Reviews

22 Comments

Car rental agency

Car rental agency

Waverley Station Level, Car Park, 2 New St, Edinburgh EH8 8BH, United Kingdom

Description

Information of Alamo Rent A Car - Edinburgh Waverley Train Station, Car rental agency in Edinburgh (Edinburgh)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

Sometimes there are places with not the best rate, this is this case but this doesn’t mean that they are giving a bad service to their customers, sometimes in the internet the people only post reviews when they are not happy with the service, so sure you’ll find a good service here too.

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Open hours of Alamo Rent A Car - Edinburgh Waverley Train Station

Popular times

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Reviews of Alamo Rent A Car - Edinburgh Waverley Train Station

W. C.

Malaysian visitor here. My experience with Alamo/enterprise was great. As with most online reviews it’s usually the negative ones that would get written so while I can not say for what happened to the others, I had a great time renting a car here. To note, It’s not my first time hiring a car with enterprise, pretty consistent in terms of service. Wide smiles and professional, especially Abby. I shall return!

j.

very happy with the experience in this office. We come from Spain and without mastering the English thanks to the staff that is very professional attentive they helped us in everything possible. If we go back to Edinburgh we will repeat with this company.

I. A.

Super friendly stuff. Fast useful and any problems Thank you guys!

R. E.

Great service, very polite and helpful

H. H.

Fantastic and very efficient service!

R. E.

Good service

M. W.

There was a long queue when picking up the car. Picking up the car with all the accompanying papers and explanations took no less than 1 hour. The service itself was very good, but they were clearly understaffed. Returning the car went very smoothly.

a. d. a.

I waited for over an hour for the vehicle. Even after that wait, the AdBlue had not been checked. I called and they told me to buy it. The vehicle was well equipped.

p. l.

Car delivered half an hour later than scheduled. At the moment. Everything is fine.

M. T. (.

Incredibly difficult to find. Without signage in the basement of a parking garage. Instead of the car we ordered, we got a much larger and wider one. A stressful affair for inexperienced left-hand drivers on narrow roads. The pick-up and drop-off process was very time-consuming.

R. W.

Very friendly staff. Excellent service and above all we think along with you. Only the entrance and exit is very tight. You really have to pay close attention here to avoid causing damage straight away. Prices very competitive. It is nice that all kinds of young people from all over Europe work there.

M. F.

Had a great experience renting from Enterprise. The check-in counter is for Alamo Budget and Enterprise combined. Check in with super simple, I did a quick walk around of the car with clear instruction on what to call out for damage. There was minimal damage on the car and was given to me in very clean condition with a full tank. The gal that checked me in was very friendly and professional, and got me on my way quickly. I drove out to Loch Ness and then back to St Andrews returning to Edinburgh after that, and the car handled great with no issues. Returning the car was super easy, and the manager that helped me was very very friendly, solid customer service. I was very impressed with the overall experience and would happily return there again..

M. R.

Kind and helpful

P. H.

S. B.

Although initially concerned by the reviews I read on here, I was actually very pleased with Alamo. The car I hired was checked out by a nice man and checked back in by a lovely lady both who were friendly and helpful. My deposit was returned with no issues. Based on my experience I’d recommend Alamo Edinburgh Waverley.

P.

Worked out great for me and my family. Good price, nice car. The staff that helped us was very friendly.

M. D.

Absolutely ok, service was nice and good. Car was in great state and we had no complaints what so ever. Enjoyed the rental and service.

Z.

Had a pretty fast and great service. Car was clean and with latest features (Vauxhall Corsa).

T. M.

variety of cars, good rental prices, helpful and polite staff

J. M.

First things first- you need to understand where this is located! It’s poorly signposted and will be a struggle to find. You need to head towards the car park and then down to -2. The rental car desks are located just outside the lift. If you wander around (like we did) to the exit to the car park, head inside and find the lifts towards the back and down. Car was good and service fine. Loss of a star for the unexpectedly high cost of £1700 per incident when not taking insurance. This is highway robbery and it’s difficult to believe this practice continues in the UK of all markets. Insurance costs £22 per day for our vehicle. We were covered by our own insurance, but just a good one to be aware of when hiring.

M. H.

I booked with Alamo, New Street, Edinburgh via a comparison site, having used the site on a few occasions. Have to say Alamo came out with flying colours. Beautiful car and an upgrade from what I'd booked. Bronwyn served me and what a delightful person she is. Very thorough, professional and helpful. Saw her as well when I returned the car and despite being under a bit of pressure as they were very busy, she was pleasant and remembered where I had been going! Would defo use them again.

Y. D.

Office was closed due to Covid as of Aug 17. Not the easiest place to find. The office is located in the Waverley Court garage, 2 levels below street level. You won't see any signs for Alamo from the outside. The Google Maps directions will take you to the garage entrance for returning vehicles. You can still walk in from there, just find the elevator/stairs and go down to find the office.

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