Reviews of Enterprise Car Hire - Edinburgh Waverley Station. (Car Rental Agency) in Edinburgh (East Lothian).

Enterprise Car Hire - Edinburgh Waverley Station

263 Reviews

122 Comments

Car rental agency

Car rental agency

Waverley Station, Car Park, New St, Edinburgh EH8 8BH, United Kingdom

Description

Information of Enterprise Car Hire - Edinburgh Waverley Station, Car rental agency in Edinburgh (East Lothian)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Enterprise Car Hire - Edinburgh Waverley Station

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Reviews of Enterprise Car Hire - Edinburgh Waverley Station

J. M. P.

I returned the car and for now everything went smoothly except for the pickup of the car. I had to wait 2 hours and a half in a small coffee shop to get it. I'm still giving 5 stars because the guy really made an effort. He gave a me a discount for the wait and the inconvenience. Also he sort of upgraded me to a better car for no extra fee. Really good service! I'll update my review if anything goes wrong with the refund of my 200£ deposit. Thank you

P. D.

There was some confusion about my rental and an issue with a nail in a tire but....these guys drove me all over to several different offices and found me an amazing vehicle to start my trip. Thank you so much! I will use these guys again for sure

K. K.

George gave us excellent service! We had to wait for 45 min due to the car not being ready but he was nice to take care of all of that. We were upgraded to an automatic even though our booking through Costco was manual. Costco was a way to go since it includes the 2nd driver for free. We were also able to use CDW insurance through our credit card. They refunded the deposit and everything was okay. The rental office is in the garage of Waverley station off New St. They will email you the directions but give yourself enough time to get there.

K. W.

We had the greatest service upon our arrival at the rental facility. We were late for our reservation due to a delayed train and Enterprise had already closed. I saw James in the parking lot and he accommodated us cheerfully. I am SO grateful. I’m a Platinum Enterprise member so even got a small upgrade. The car was perfect. James made sure we had all the info we needed and got us swiftly on our way to St. Andrews. James, thank you for going above and beyond for your customers!

L. S.

Hired a car for 10 days here last week. The staff were not overly friendly or professional at pick up, all seemed very young and inexperienced with poor customer service. However at drop off we had a much more professional member of staff who was very nice to deal with. No issues with the car and everything went smoothly.

R. A. F.

First time I have rented from this location in a long while. Emma & Ravi were super helpful, courteous and professional, which made the pick up and drop off really painless. Ravi took the time to break down additional insurance's and the costs, but left it with me to ultimately decided. Emma was really helpful to tell me about the options this company has for their Car Club, which I will definitely look into. I've rented from pretty much most, if not all, the car and van rental company's while living in Edinburgh. They are roughly all the same when it comes to the returns policy about damage, but this one was really up front about it, from the start and the options to mitigate it, which I thought was really good. I would only recommend a few Rental company's in Edinburgh and based on my experience this is one of them. Thanks Emma & Ravi.

T. M.

Fantastic experience renting for the first time here. Ravi was very helpful and also upgraded us due to a bit of a wait for our vehicle. The car was comfortable and easy to drive. The whole process was really easy.

H. T.

We had some trouble with our car boot space upon leaving and had to return to swap out for another car. Service was absolutely ace, Matthew was infinitely helpful! He made the whole process easy and smooth for us. Give this man a raise!!

V.

Enterprise as always they never surprise me to deliver a smooth, friendly customer service experience. The cars they give me is always in a top notch condition. Though, the location of this center can be a bit tricky for the first time.

A. L.

If I could give this branch 0 stars I would. Their business practices are questionable at best and probably fraudulent. We rent cars 2/3 times per year and have lots of experience with car rentals. This was our first experience renting in the UK. Here is the short version of what happened. Picking up the car: we made a reservation, showed up about 30 min before our reservation, they had a loooong line and instructed us to return in 30 min, we returned and the line didn't move, in fact we were behind another person. We waited an hour to pick up a car. They did not give us any paperwork and told us there was no charge for the second driver (we asked and we were charged 91 pounds for the extra driver we didn't need). They told us there would be a discount for the wait (they didn't give us any discount). They took pictures of the car and had the contract on a tablet. We didn't get to review the contract or get a paper copy of it, which we thought was odd at the time. Returning the car: They told us they would have to replace a tire because there was a tiny nick in the sidewall. They kept 200 pounds for the repair. That is an awful lot for one tire. We disputed these charges and ultimately enterprise did not work with us. I called several times. Enterprise corporate did not help us because it was international. They referred us to the branch. The branch never reached out to deal with our complaints that we filed with enterprise corporate. So, don't believe the response when they say "email us an we will work with you". They are just trying to manage their image. TLDR: charged us for an extra driver when we would have declined a second driver and charged us a large sum of money for a tire that wasn't really damaged. Beware. If you must rent from here: take pictures, ask for a printed contract, video any promises that make to you. Protect yourself. Edit: typo; I sent an email to care@enterprise. I will update my review if there is any action. Edit2: Edinburgh did eventually call me back. They refunded our money for the second driver. I did not push back on the 200 pounds to repair the tire because I already got reimbursed from my credit card CDW. At least they wanted to do the right thing eventually. I am raising my rating, but I still suggest that you read the contract before you sign and document everything at this branch.

J. M.

Seriously the nicest car rental staff in any rental place I’ve ever used, worldwide, hands down. Absolute gems. Also, car was spotless and in great condition/felt like new. This staff really cares about your rental experience. Will always use this location and recommend it most highly. Thanks guys!

B. L.

It was very busy when we went to pick up, however the staff were friendly and attentive. Drop off was a breeze and didn’t experience any issues.

K. A.

Have never written a review of a car hire agency before, but I feel compelled to after such a positive experience here! Aidan and Phil were both incredibly friendly, knowledgeable, and helpful. They worked with us on a few changes that needed to be made to our reservation without complaint and were just very positive throughout the whole experience, from pickup to drop off. Will only hire from this location in the future.

D. R.

It was the first time I was renting a car and I couldn't have chosen better. The main reason I have decided to pick Enterprise was the possibility to use a debit card. After the booking process, I have received an email from the Waverly Station branch with the confirmation and a couple of useful tips. I have called the branch to make sure about my payment method and further additional checks that may be run as it was a debit card. I was said that the card I used for booking - Revolut - can't be used later on arrival to make the deposit, but I can use any other card with my name, issued in my country. The card was checked during the call by the first 6 digits and I was assured that it can be used as well. On arrival I was asked for my driving license, ID card and the debit card for the deposit. It took no more than a few minutes and we were inside the card. We were quickly instructed about the car damages and the policies and we were ready to go. Hyundai Ioniq we rented did the job. We returned the car in the branch working hours. It was checked faster than we were able to collect our things from it. No additional fees were charged. I would definitely recommend Enterprise for everyone!

s. j.

Hassel free service, was easy to find the location. Has collection of nice well maintained cars and the staff is very helpful.. this was my first time renting a car in other than home country and it was a pleasurable experience... The carges for insurance and roadside assistance seemed a little high, but i guess it depends on the country...

C. H.

Hard to find as hidden away in car park at station but fine once you found them. Exiting tricky S not clearly signposted.

G. Y.

Felt I had to write a review, as the treatment and experience I had lately was fantastic. Went to pick up an MPV the other day and as we have an infant, had also reserved a car seat. Unfortunately, when I picked up the van the staff hadn't yet put the car seat inside. And I, like a numpty, totally forgot we needed that until I got home. I realised the error as we were hurriedly throwing bags in the car (had a looong drive ahead of us and had to hit the road quickly). Long story short, I called them up and they quickly sent someone out with TWO car seats just so that my wife could have a look and make sure we used the right one. Granted, the staff's mistake to begin with (and a bit mine), but still, their positive attitude and quick action to sort the situation definitely deserves recognition! Oh, and also .. this is one of those rare instances we ACTUALLY got the car type we reserved... Not that deal where you show up to get a car and they don't have what you reserved available. So either we just got lucky or this location is much better at supply chain management/planning. In summary, would recommend this location to anyone looking to hire a car in Edinburgh!

J. N. W.

Superb service from Jimmy! We originally reserved a manual car but since i was rusty from not having driven for many years, we opted for a last minute switch to an auto. Jimmy exhausted every option, calling every other outlets to check if they could swap one for us. Eventually he found a VW Sharan for us and it’s been a really comfortable ride since. Kudos to him for making our roadie in Scotland a better one!

D. Z. H.

Thank you Carine (I hope I spelt that right) at Edinburgh Waverley on 23/07/2022 - you were truly amazing and very helpful! You are a real asset to Enterprise! Thanks!

G. T. E.

Great service provided by Matthew for some golf clients I had from Canada in August, 2022.

C. L. T.

The staff is great guiding me to start the engine, engaging with me with topics. Respectful and nice. Overall good rental experience with Enterprise.

A. M.

This was probably the best car rental experience we have had. No queue. Professional and friendly service from Ravi Singh. Upgraded car which was fantastic in the snow. Easy check out and return. I particularly appreciated your flexible approach to what is considered as ' damage' to body work and alloys ( although not needed) as well as to returning car with tank full or petrol - or not - as customer decides. Other companies should follow your example.

C. R. G.

Very happy with the whole process from the pickup to the delivery. Alix greeted us and explained in detail what was covered and what was not. Even though I bought private insurance, she explained what I needed to do in case of an accident or claim. She didn't try and oblige me to buy any expensive extras. She then spent about 15 minutes with me inspecting the vehicle (including the tyres) to make sure we were both in agreement about the state of the car. Loved the fact that she used a little torch (CSI: Edinburgh in the making perhaps?) to make sure everything was in order. On the return, Scott greeted me and again, like Alix, was very professional but also friendly (which makes all the difference to me). He revised the car with me to make sure everything OK (and it was). What impressed me was the transparency of the company policy, explained very adeptly by the staff. I knew from the start what was covered and what was not so there were no surprises at the end of the rental. As for the car itself, it was very clean, both inside and out, and was a great ride. Thanks team! I will definitely be using them again on my next car hire in the city.

R. B.

The staff are friendly and helpful. The car was pretty good. The insurance CDW and excess reduction are a real rip-off, but this is unfortunately standard across the industry. The on-site manager really seemed to care about making the customers feel valued, which I appreciated. She even remembered me when I came back to return the car.

T. P.

We had a great experience with this company. Everything went smoothly, from pickup till drop off. The price was great and the car was perfect for us. Don't know where the bad reviews come from. I dropped the car off around the agreed time and after a quick inspection of the car the deposit was returned. I recommend this place!!

B. S.

Friendly and efficient service. Paid for a Corsa and ended up upgrading to a Gold estate. Difficult to see scratches in the dark but the man helping us had a torch that we could use. Car had a minor fault that was quickly rectified. Overall very happy.

J. L.

I had the best experience with the team in this office! I was in Edinburgh for New Years and days prior decided to chance an auto car on the day. There were none available when we arrived but the manager Tina tried calling around to the other branches to help us find one. By pure luck within 5 mins of us being there someone cancelled their booking (thank you storm Frank). I had pre-booked another car for after New Years and again had a great experience! THANK YOU! Will definitely use them again when next in Edinburgh!

N. S.

Saved us from being stranded in Edinburgh after Europcar wanted to increase our car rental fee by £280 even after we advised them that our flight was delayed and we needed to pick up a car later than arranged. Enterprise Staff were efficient, friendly and although arranged at late notice, the rate was very competitive.

S. J.

Probably the only rental place for new drivers (licence holder less than two years). Good service, I got a call before pick up with a reminder of what documents are required and info about deposit, which was a nice touch. Would definitely use again.

D. K. C.

Nice and friendly staff , straight forward booking ,pick up and drop off. However, I was very disappointed that even though I had booked for a child seat before, at our arrival it turned out that we cannot have a child seat because their seats were not safety checked at their due time. They told us we should buy one from a shop , which was very inconvenient. They could have made it ready or at least have informed us in advance as they had enough time after our booking, Not good enough !!!! And very serious matter for families with children !!!

D. V. H.

Nice people to deal with and very convenient location. Beware of one very important thing that you might not consider prior to using this branch and this company. The car will be delivered in a poorly lit garage. It will be difficult to assess the condition of the bodywork. Additionally you must be very attentive to the condition of the tires. When we returned our car to the Heathrow location we were told that there was damage to one of the tires. I saw a scratch 5 mm long by 1 mm deep. I was told that I would be charged up to 200 GBP to replace the tire. I called the branch in Edinburgh and they said that the tire needed changing by law. I seriously doubt that this minimal damage would be of any consequence. I appealed to Tina the branch manager and I was told that there was nothing that could be done and my appeal was denied. Ultimately I was charge $55 in GBP. Beware of one other issue: You may believe that you can decline the damage waiver provision at the desk. You cannot, even if you have a letter of coverage form a US insurer (generally through a credit card) and this will affect the final cost of the rental.

I. M.

Good experience with both the staff and the car. The prices are lower than other car rentals and didn't have any problems at all from the beginning until the end of our journey.

S. M.

We hired a car for 24 hours on 25th April 2016. Service was excellent, the young lady that served us had just relocated from their airport branch and she was incredibly professional and friendly. The whole process was really easy and I would recommend Enterprise

J. Q.

Customer service and vehicle were excellent. Location is a bit of a nightmare if you are unfamiliar with Edinburgh and Waverley station. Leave plenty of time when returning the car as traffic in Edinburgh can be very slow and moving through the station with luggage, and navigating multiple lifts, takes a lot longer than anticipated

S.

Very friendly and efficient staff. Stuart, Nicola and Sarah were extremely helpful when collecting the car and David was fantastic when returning. Great customer service, will definitely be recommending!

J. L.

Picked up brand new Nissan qashqai. Quick and easy at reception and the woman at the desk was helpful . Not brought the car back yet so not sure what that end of the service is like.

A. B.

Service was ok, quickly set up and seen off on a business hire. Car was adequate, clean and in good order. Let down by location in the bowels of a scruffy, cramped multistory that makes life difficult and pick up oppressive.

K. W.

Reserved and prepaid the rental on their site on the internet. The pick up went smooth and quickly. Got a short instruction about the car before leaving. The return was also very unproblematic. Very friendly staff.

M. M.

I frequently rent cars for work and this is by far the best branch I have visited. All the staff were super friendly and incredibly professional. Fast service, thank you.

j. k.

At 8 am opening was in and out in ten minutes. Beth was highly professional thorough and answered all questions with a smile. Great car, easy airport return.

M. C.

Friendly, helpful staff. Compliments especially to Sarah, who's charming and efficient and works well even when faced with a queue - she calmly deals with it. Whatever they pay her is unlikely to be enough.

G.

Everything perfect. Very fast in giving me the car (more light needed to inspect it!) very fast to give them back. No problem at all and very cheap rent. I recommend it.

R. H.

The office is not easy to find, the queue was long 30 minutes. The staff were under pressure. Not a good experience. The car was VG. Nice to drive.

I. H.

Excellent! Service was extreme fast, polite and professional. The first impression seeing the staff dressed very professional was very good, and the all around rental experience was perfect!

a. m.

I rented a car last year from here and I was treated with the upmost kindness as my sister who was travelling with me had an accident on our way to pick our car up and she had a really bad fall and suffered an injury to her head ,the guy who dealt with us was most caring and respectful he brought a chair and a glass of water for my sister and told us there was no rush as we kind of panicked thinking they just wanted to get car to us and deal with other customers as it was very busy,but he served other customers after making sure my sister and I were okay, and the service was amazing ,I am booking another car this year again ,wouldn't go anywhere else .

V. M.

Very nice helpful and available staff. Car bigger than expected. Dont make reservation through the internet, just go to the office, all is easier. Very good experience.

m. d.

Quite difficult to find the office. Drop off problematic because of the Festival. Would have been less stressful to be able to drop it at a city centre address that did not involve crosssing Princes St

b. s.

Couldn't have been better. Have rented all over the uk and internationally, can honestly say these guys were the best. Was served by Divyesh Nathan, He was so friendly and attentatobe. A joy to deal with.

D. P.

Very helpful and friendly staff who explained everything clearly. My experience both when collecting and returning my vehicle was very positive.

S. V.

Good value for money! Better prize compared to airport. Excellent service both on pick up and return. Everything was smooth and quick.

N. K.

Very good service, hassle free. Bit tricky to find though and difficult to get in/out of cark park due to lack of space but that has nothing to do with Enterprise.

A. J. S.

Very good, excelente service and everything very well explained. But this office is inside the train station in a underground garage, it’s not easy to find it, it’s just a big hassle to rent in another location.

K. T.

Took us a while to find it and we encountered some bureaucracy issues on the spot. However, the manager Willy Francis (shoutout for him!) sorted our problems and made our day - we really owed your service that day!

A. I.

The location is a bit difficult to . Best way to find it is tohead down the train station and follow signs for rental car. Agents are friendly and provide swift check out and return.

B. M.

Excellent staff and service, free upgrade to a brand new car, higher spec, which was nice! Couldn't fault it!

S. S.

Easy to navigate, lots of signage, quick service, easiest time I've ever had returning a car.

A. D.

Very difficult to find, (-2 floor under the Waverley station car park, easiest to walk through garages from New street) but perfect service and cars.

R. N.

A bit busy but that's understandable considering it's location. Fast service and good car options.

J. D.

No pickup, tried to change to a different branch. Edinburgh central wanted to charge us £90 and sighthill wanted us to wait for four hours

T. G.

Fast and friendly car rental. After returning the car even a call that everything is alright

A. J.

Very friendly staff and we got our desired car. Easily accessible from Waverley station.

Y. M. G.

The staff are very helpful, everything was great. They need to add some signs indicating exactly where they are in the parking lot

H. R.

Friendly, helpful and professional. Competitive pricing and good range of vehicles.

M. F.

Quick and good service. All you can ask from a car hire company

M. C.

The staff were great, trying to meet my needs and working as quickly as they could.

t. s.

Excellent staff 👏

N. K.

Great team and service. Easy streamlined process at both collection and return

J. B.

Great service and communication. Easy pick-up and drop-off.

G. A.

Good enough car rental not two exspensive

J. H.

The staff was friendly, efficient and helpful. Definitely will patronize this location in the future

I. H.

Very friendly staff and excellent car condition.

R. V.

Nice and helpful staff. The car was perfect.

D. F.

Great people. Easy to get the car really helped.

S. H.

Staff very efficient but signage to locate office extremely poor from entering via Princes Street.

P. S.

Very friendly staff, however not a fan of the parking and dimly lit entrance.

J. B.

I am going to check this place on the map but it was wrong a bit thank you Costa to advice me to the correct place

K. M.

Well known company, service as per expectation

T. B.

Friendly staff and fast service... ridiculously hard to find.

J. T.

Helpful and friendly staff. Very efficient service.

P. D.

Excellent service. Very friendly and accomidating

S. C.

The staff was very friendly, quick and informative.

S. P.

Good staff and value for money deal ...

W. K.

Very, very busy place. Took an hour to get processed.

D. L.

Friendly staff, efficient service, new cars!

P. G.

Excellent service! Staff polite and professional.

S. K.

Book a car in advance to avoid last minute confusion...

E. G.

Excellent

S. P. K.

The staff was so friendly and helpful

S. V.

Extremely courteous staff and quick service

A. J.

Thank you for having everything organized

R. O.

Very friendly and helpful.

b.

A very satisfactory experience.

C. V.

Professional and fast service

S. C.

Very helpful staff

G. H.

Astonishingly helpful staff!!!!!!8

D. B.

Enterprise always good

M. S.

Friendly reception staff

H. P.

Quick turn around

B. D.

Fantastic service

R. R.

Fast and efficient

C. M.

Perfection!

n. p.

Friendly staff

R. A.

(Translated) Small place, arrive on time because there are only 2 people working and you have to wait a long time to receive your rented car. It is a slow process, so two people do little. (Original) Lugar pequeño, llegar con tiempo porque hay solo 2 personas trabajando y toca esperar un buen rato para poder recibir tu auto arrendado. Es un proceso lento, por lo que dos personas se hace poco.

N.

Anmietung problemlos, kleineres Auto wurde ins nach Wunsch und kurzer Wartezeit zu Verfügung gestellt. Selbstabgabe hat funktioniert, ist aber nicht so gut beschrieben. (Translated) Easy to rent, a smaller car was made available upon request and a short waiting time. Self-delivery worked, but is not described that well.

J. L.

(Translated) I am Spanish and my experience with this company has been good. What worried me the most was the return of the deposit and they have complied with what it says on their website, which is 5 business days. Perhaps the only drawback is that the office is somewhat hidden. Everything else has gone very well. To enjoy!! (Original) Soy español y mi experiencia con esta empresa ha sido buena. Lo que más me preocupaba era la devolución de la fianza y han cumplido con lo que pone en su página web, que son 5 días hábiles. Quizás la única pega es que la oficina esta algo escondida. Todo lo demás ha ido muy bien. A disfrutar!!

S. H.

(Translated) If the model car is not available, other models will be upgraded for free. (Original) 訂那型號車沒有，會免費upgrade其他型號車款。

A. S. M.

(Translated) I had a misunderstanding, they charged me for something that I had not asked for, but they resolved it without a problem, they were very attentive and understandable, everything else was perfect. (Original) Tuve un mal entendido, me cobraron algo que no había pedido, pero me lo resolvieron sin problema, fueron muy atentos y comprensibles, todo lo demás fue perfecto.

I. P.

(Translated) The staff here is very pleasant, we were in line right away and had the car rented in no time. The prices are very good. If you want peace of mind, pay extra for full insurance (for people who are not used to driving on the left, this is an advantage, but you will get used to driving quickly). (Original) Personál je zde velice příjemný, byli jsme hned na řadě a auto jsme měli za chvilku půjčené. Ceny jsou velice dobré. Pokud chcete mít klid v duši, připlaťte si plné pojištění (pro lidi, kteří nejsou zvyklí řídit vlevo je to výhoda, avšak na řízení si zvyknete rychle).

M. H.

(Translated) The correct service. In Edinburgh, in Waverley, there would be a lack of instructions on the place of return of the vehicles (Original) El servicio correcto. En Edimburgo, en Waverley, faltarían instrucciones sobre el lugar de devolución de lis vehículos

M. E.

(Translated) They insist a lot on you to take out additional insurance. Very annoying. rest ok (Original) Te insisten mucho para que contratws seguros adicionales. Muy molestos. Resto ok

M. M.

Gute Erfahrung, kann die "Horrorstories" der anderen Rezensenten nicht nachvollziehen (Translated) Good experience, can't understand the "horror stories" of the other reviewers

P. A.

(Translated) Nice service with car in very good condition (Original) Service sympa avec voiture en très bon état

M. B.

(Translated) Friendly, good prices and fast for paperwork (Original) Amables, buenos precios y rápido para el papeleo

B. O. H.

(Translated) Fast and everything perfect, be careful with franchises (Original) Rápido y todo perfecto, cuidadín con las franquicias

A. F.

(Translated) Super nice staff, simple and flexible and central (Original) Supertrevlig personal, enkelt och smidigt och centralt

K. P.

(Translated) Fast service. Polite personnel (Original) Γρηγορη εξυπηρέτηση. Ευγενικο προσωπικό

F. R.

(Translated) Well structured car rental. (Original) Autonoleggio ben strutturato .

E. M.

(Translated) Fast service (Original) Szybka obsluga

R. R.

J. H.

D. D.

E. C.

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