Reviews of Europcar Edinburgh Airport. (Car Rental Agency) in Edinburgh (Edinburgh).

Europcar Edinburgh Airport

919 Reviews

210 Comments

Car rental agency

Car rental agency

176 Jubilee Rd, Edinburgh, Ingliston EH12 9FS, United Kingdom

Description

Information of Europcar Edinburgh Airport, Car rental agency in Edinburgh (Edinburgh)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

Sometimes there are places with not the best rate, this is this case but this doesn’t mean that they are giving a bad service to their customers, sometimes in the internet the people only post reviews when they are not happy with the service, so sure you’ll find a good service here too.

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Open hours of Europcar Edinburgh Airport

Popular times

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Reviews of Europcar Edinburgh Airport

L. B.

The check in process was straight forward and the price paid for the hire car via our Easyjet booking was reasonable. Booked a Fiat 500 which was perfect for what we needed and the vehicle was clean and in good condition. Return process was also straight forward. Would book again.

J. S.

Loads of staff, fast, nice cars.

P. W.

I appreciated the chance to upgrade the car to a diesel version with GPS at a reasonable rate. The people I dealt with at both end of my rental were pleasant and professional.

P. H.

I just tried to find a contact means for Europcar Edinburgh on the web, but wasn't able to. So let's check if anyone ever reads these reviews: I forgot in a silver Kia Sportage (I don't have the plate number here at hand) that I rented until yesterday, Sunday, the 27th of September, my mountainbike cap and a mountaineer bonnet, both of which I am very much attached to. Would it be possible to send the both of them by mail to my home? That is Kruisstraat 84, 3070 Kortenberg, Belgium. Of course, I am willing to pay for the postal charges. Thank you very much, Patrick Hoskens

R. S.

Excellent customer service! Val was a delight to work with, and was filled with suggestions of places to see in our area. Processing in and out was quick. The vehicle performed well, and was quite comfortable.

M. L.

Friendly service from the large team at Edinburgh Airport. Tip - Get a detailed map of how to get onto the highway/motorway from the airport, it is very confusing due to the small signs, overgrowth of the trees (Summer). I'd use them again

J. S. P. N.

Great experience and good service. They did not give us the car we had chosen due to availability but advised us when choosing another one and was great! Thanks!

C. G.

These guys are great! Excellent prices and service!

A. S.

Have used this company before on a few occasions that I need to hire a car and I find them friendly, helpful and ready to assist with any questions. A really good experience hiring a car through Europcar.

A. B.

Great experience counter help very courteous

A. M.

Slight confusion over hire cost and terms but we all kept our heads and it was sorted out in a professional manner and we ended up with a better package thanks to Jordi and Hammy. Delighted.

J. S.

We got good Service there from Afrouz. She was very competent and Even gave us an extra Update. :) Besides this all went Fine - from picking up of the car to the return.

J. R.

All flights into Edinburgh were arriving late and and 400 cars were booked to go out.Well done Euro Car Rental for planning ahead and having staff willing to miss breaks to ensure that not only did i receive the normal quick service but also all others going to the Fringe events or on-wards to tour Scotland could only be impressed by the first class service given .Fifteen minuets from desk to car now that's good service at peak time.

J. D.

Gave away my car and I needed to upgrade to have a car to use--even though I had prepaid.

A. S.

Stayed open past midnight for us as our flight was delayed by over an hour. Quick to deal with all the paperwork etc. Will be using again.

N. G.

All good. 3 blokes & a fiat 500 was interesting! Good job we only had hand luggage & only needed to drive an hour away!

P. E.

"Nicola at Edinburgh Airport was absolutely fabulous and deserves to get an award as "Employee of the Month" - she sorted everything out, changed my car, changed my timings, chatted away to me about all sorts of things with a big smile and was just generally lovely. Please say thank you for me and I look forward to maybe seeing her again some day."

D. A.

Manager stayed 1.5h late to help out, was very nice and gave me an amazing deal. 10/10

M.

They didn't have any of the cars they said is included in the standard class on the website. Got a smaller car in the same class than expected. Otherwise fair play

N. M.

Such an amazing experience! Roddy was fantastic, very professional and helpful. Reasonable prices, convenient airport location, and nonpushy service were very much appreciated.

X. E.

The attendant was really understanding and happy helping about any enquires would I have. The deposit money came back in full to my account with no extra charges Totally recommend

M.

Company itself was great along with the hire car. Was very tricky however to drop off person who was to collect the car.

T. M.

Customer service good at pickup though they const try to up sell everything. Car was good and clean and nice to drive around all of Scotland but radio did not work out side of main towns and we realised near end of hire that radio arial was missing. Also on second last day car stated that it needed to be serviced. After returning the car were the problems. With a 5.30am return the office was closed and no one was at the drop off point despite it there being multiple cars being returned. As soon as we had put the keys in the return box we realised that we had left a phone in the car. Fair enough our mistake. But if some one was there they could have opened the car for us to get it. Upon landing at our destination approx 3 hours later we called the phone and it was answered by a man who said yes he had found the phone and would hand it into the office and we should call them. We called a few hours later and they stated no phone had been found, we also sent an email and again they stated no phone had been found. After me contacting them several times over 1 and a half weeks they finally found the phone and said they would what could be done to send it back. I have now spent nearly 2 months org a courier since Europcar state that they do return items. I told them I was happy to have the return charges added to my credit card that you use as a security for the rental. They said that this could not be done but when I asked why they did not answer. Also why did they not contact us in any way upon finding the phone via the contact phone number we gave upon hiring the car or via email. My complaint really is that a large hirecar company must have a system for returning found property and they only found the phone after a week and a half despite a staff member having answered the phone. Also messages about the radio not working were never answered. Poor poor after care service.

O. L.

Gabriel (member of staff at Edinburgh Airuport) was extremely helpful attentive and polite answered all the questions and made the process very easy. Will definitely come back next time.

K. S.

Had to wait nearly an hour, but was very busy. Returning the car was much easier.

a. b.

Excellent service and a first class vehicle ensured our 3day visit to the highlands will be a very special memory always. Will be back in the future thank you.

A. G.

Really excellent service, I had to change cars part way through the hire period and there was no fuss, no drama, very impressed

A. M.

Excellent service from them, from my arrival date to my day of departure. Friendly staff and went out of their way to ensure everything went smoothly.

J. R.

Excellent service, great price, full to full fuel policy and brand new car. What more could you want from a car hire company?

K. B.

Great service. Very helpful for my first time driving on the wrong side of the road! Upgrade to include GPS. Well worth it.

B. M.

Great and helpful staff. Easy and stress free pickup and drop off of rental car. We will be back for sure.

T. B.

• "I very much appreciated the advise I was given at the desk in relation to upgrading vehicle to Automatic The agent was most helpful. Return quite straight forward"

S. T.

Couldn't of been easier to hire the car. Holly at Europcar was extremely helpful and ensured we understood everything before we took the car

M. A.

We had an issue with our reservation that Europcar corporate was unable (unwilling) to help with. I called direct to the location we were renting from and Darren went above and beyond to help resolve the problem. We had a great trip as a result and can't thank Darren enough for his excellent customer service.

m. t.

Had a bit of a wait to get the car not so good, but then the car we had exceeded our expectations really good.

R. M.

Thanks for making my car collection and Return very easy ,Well done the staff at Edinburgh Airport, Will see you again next year Thanks..

J. M.

"Good team there At Edinburgh Airport, just think the whole Rental Hub thing is a bit sticky, waited there around 20mins. And it wasn't busy and about 3.45pm, just never adequately staffed."

A. B.

Friendly, quick, great vehicle, easy drop off. Super modern pick up. What’s not to like?

S. A.

My 1st experience and i ended up hiring cars from them again n again...excelllent staff, the cars are perfect

D. D.

Pick up and delivery were very efficient and trouble free. The service at the check in counter was super friendly and helpful.

I. F.

All staff at Edinburgh Airport were very helpful, friendly and efficient. What a great, enjoyable and painless experience

F. D.

A bit aggressive on the "over classing" (for a fee) and selling insurances that cost you a leg. Other than that, very good service and prices.

M. W.

Customer service does not answer the phone. I rented a car and had to pay for international calling for 10 minutes before giving up and hanging up.

S. B.

Very good service at the desk, especially as I did not have DVLA code with me and it was obtained for me by the service agent"

M.

A good place for car rental, all is close by. The Europcar agent tried to sell an upgrade - and forgot my included second driver. Apart from that all was good, uncomplicated, particularly the car and the car return.

J. D.

Apart from the fact the the guy on the desk was trying to give us the car we had a month before all was good.

R. W.

No delays getting hold of the car. No problems handing it back. Something your competitors should think about.

B. D.

Special thanks to Carol who made the experience enjoyable. Quick friendly service and perfect vehicle.

K. J.

Nice car, good service, little difficult to find your way back in but overall went without a hitch

S. L.

very good for taking rental cars.All new cars r their.little queue or waiting time in busy hours.

J. E.

Excellent service throughout. Friendly and helpful people particularly Allan. Fast at pick up and return. Thank you

B. B.

No probs, juste make sure that the problem is not you. And thx to the best, my new mate Roddy. :)

R. M.

Excellent service, Hired a car from Edinburgh to Liverpool one way, Had no issues.

K. T.

Friendly staff, prompt attention given to customer. Like the fact that they have multiple counters instead of just one!

b. A. b. E. r.

Collected car in minutes even got upgrade returned in minutes first class Edinburgh airport

O. D.

I would like to thank Gerry and the staff at Europcar at Edinburgh Airport for being so kind and helpful to us on our arrival to Edinburgh a few weeks ago. They helped us out of a situation & wouldn’t accept anything for it. These people were professionals and anyone looking to hire a car at Edinburgh airport please go with Europecar you won’t be disappointed and will be looked after. Thanks, Orla

C. H.

Fab! Great service, lovely clean car, very helpful staff

Z. N.

Specially we were served by Alex who was great and very helpful .

J. F.

The pricing of the vehicle was high but all else was excellent.

D. L.

Always great cars, and policy in regard to hiring in the UK.

S. h.

Very helpful. Told us where to get fuel. Polite & friendly.

D. T.

Staff is very kind and helpful, the place us clean and inviting.

c. r.

Nice and efficient, not trying to oversell. Thx good experience

R. v. d. P.

We had a great high tea. Good food and drinks

J. G.

Very fast and efficient, would definitely use them again,

J. O.

Iain was exceptional. Very helpful and cooperative. Extremely helpful. Thank You Iain!!

M. D.

Rental centre and flight arrival need to be synchronised, had to spend the night at an airport motel as the rental centre closed before flight arrived and no one was willing to stay on late. As a result rental actually cost about £100 more than it should have when considering hotel and taxi fares.

f. p.

Open late but we had tout wait a long time. Nice team

T. R.

Very nice and quick staff, great card and deals.

R. F.

Staff could not have done more to help

P. H.

Good service overall. Just a little bit busy in the checking.

H. W.

Very good service. Top car, top people

M.

Good and nice stuff. With fast and easy service

S. C.

Good car. Good company. Good staff.

C. D.

Great customer service

C. S.

The guy who looked after me here was an absolute gent. Top Man..!!

R. 8.

Great staff with decent price on rentals

L. F.

It was quick, easy, the staff were friendly and helpful and the car was brand new. Just make sure you have breakdown cover otherwise that is another addition to the cost, otherwise the whole experience was fantastic.

S. C.

fast and nice staff! really new cars

M. T.

Helpful staff, no issues. Would use again

D. F.

First class

E. m.

Nice helpful and friendly people

P. D.

Good selection of cars at good prices

J. V.

"Nice combination for direct booking via easyjet"

D. S.

The best service and car rental in Edinburgh

G. D. W.

The staff are amazing! So helpful.

E. B.

Excellent service

J. M.

Great really nice service.

S. T.

Very easy to book, pick up and return a vehicle. Staff friendly and knowledgeable. Vehicle good price.

S. M.

Lovely people and quick service

A. H.

All good

H. P.

It was perfect! Kind people!

J. P.

Quick and e as y drop off

J. W.

Bit overpriced targeted at tourists

j. d.

No issues here

V. M.

Slow...

R.

Service minded personel

P. S.

Good quick service.

M. J.

Great drop off

I. B.

Friendly, clean facilities. Wonderful car return experience. Got a super hard upsell just trying to pick up a car, with a blatant lie about pricing - was told one thing and paperwork said something else. This is the best Europcar experience I've had, which isn't saying much. Be prepared to read every word they ask you to sign and to argue for basic things like credit card damage coverage.

M. N.

Good

S. B.

The service is GREAT!

P. W.

Excellent

t. ..

Great service!

A. G.

Good price.

C. J.

Good service

F. L.

Great service !

B. J.

Hard to find the location.

N. K.

Very polite

D. S.

Quite stressful

M. L.

The woman who helped us at pick up was so helpful and personable. We got a great car - an automatic transmission Mercedes. We are from the US and driving on the “wrong” side of the road in Scotland with manual transmission would have been a challenge. The roads in Scotland are so narrow and winding. Great personnel on both ends. Thank you Europcar!

D. R.

Overall the experience was positive. Nikolas in particular, at the Edinburgh airport was extremely helpful. He went above and beyond his role. Can’t say the same for the call center: we had a problem with our key and they weren’t able to help. Also, I suggest no extra price if the car is returned not full when there clearly is a pump on the premises

Y. G.

Good service

G.

Nothing special.

R. A.

Long queue

N. R. (.

(Translated) Although the service is not the fastest, in my case everything was quite easy and direct. I had no problems getting the car out or returning it. The only bad thing and something I don't understand is the fact that being under 25 you have to pay an extra fee (which is not cheap). I understand that there is the conception that young people are more dangerous at the wheel. But if I return the perfect car, shouldn't that amount be refunded? It doesn't make much sense but I can't complain either, I've had much worse experiences with other companies. (Original) Si bien el servicio no es el más rápido en mi caso fue todo bastante fácil y directo. No me pusieron problemas ni para sacar el coche ni para devolverlo. Lo único malo y algo que no entiendo, es el hecho de que por ser menor de 25 tenga que pagar una tasa extra (que no es barata). Entiendo que se tenga la concepción de que la gente joven es más peligrosa al volante. ¿Pero si devuelvo el coche perfecto no se me debería de reingresar esa cantidad? No tiene mucho sentido pero bueno tampoco me puedo quejar, he tenido experiencias mucho peores con otras compañías.

n. m.

(Translated) The main negative point which does not prevent us from giving a better rating and which could have greatly reduced our satisfaction if the rest had not been up to par is the fact that the seller, although particularly nice and gave us good advice, took us for stupid tourists. Let me explain, we were coming out of a very bad experience the same day with a less expensive brand, so we were a little dejected and the salesman did the classic trick of "I have a 2000-pound car, but I gives you the professional rate at 1100 pounds, however insurance is mandatory (200 and some pounds). But I absolutely did not need insurance since I have a payment card that offers this service. Fortunately for the seller, he stayed within the prices of the competitors of the day and was particularly friendly so we closed our eyes and signed the paper. This is a dubious practice for a brand like Europcar but let it be, the rest was very professional so let's move on this time. (Original) Le principal point négatif qui n'empêche de mettre une meilleure note et qui aurait pu faire baisser grandement notre satisfaction si le reste n'avait pas été à la hauteur est le fait que le vendeur bien que particulièrement gentil et de bons conseils nous a pris pour des touristes débiles. Je m'explique, nous sortions d'une très mauvaise expérience le jour même avec une marque moins chère, nous étions donc un peu abattu et le vendeur nous à fait le coup classique du " j'ai une voiture à 2000 livres, mais je vous fait le tarif professionnel à 1100 livres par contre les assurances sont obligatoires (200 et quelques livres). Or je n'avais absolument pas besoin des assurances puisque j'ai une carte de payement qui offre ce service. Fort heureusement pour le vendeur, il restait dans les prix des concurrents du jour et était particulièrement sympathique. Nous avons donc fermé les yeux et signé le papier. Il s'agit d'une pratique douteuse pour une marque comme Europcar mais soit, le reste était très professionnel donc passons pour cette fois.

S. K.

(Translated) The attention from Edinburgh airport was excellent, the car was fantastic, although in Sheffield if you arrive after hours you cannot even leave the keys or the car because they do not have a box to leave the keys like in other branches, this caused irreparable damage in my trip forced me to stay one more day and have to go to the Europcar office in Sheffield with the expense that this entailed. On the other hand the car was fantastic. (Original) La atención desde el aeropuerto de Edimburgo fue excelente, el coche fantástico aunque en Sheffield si llegas fuera de hora no puedes ni dejar las llaves o el coche porque no tienen ninguna caja para poder dejar las llaves como en otras sucursales esto ocasionó un daño irreparable en mi viaje me emplazó a estar un día más y tener que trasladarme a la oficina de Europcar en Sheffield con el gasto que eso me supuso. Por otro lado el coche fue fantástico.

L. Z.

(Translated) Helpfulness, willingness, trouble-free pick-up and return. Due to the larger luggage, we were recommended a Toyota Corolla with a more spacious trunk, hybrid drive and automatic transmission when taking over compared to our original reservation. Although a skeptic about automatics, in the end I was grateful for it after more than 850 miles in left-hand traffic. After a week of traveling without the slightest complications, Norman and Al greeted us back in Edinburgh with the words "Good day", so we almost felt at home when we returned. So much so that I left my wallet in the car, luckily it's really close to the airport, so it was no problem to get back quickly for her.Thanks again. (Original) Vstřícnost, ochota, bezproblémové vyzvednutí i vrácení. Kvůli většímu zavazadlu nám byla při převzetí oproti naší původní rezervaci doporučena Toyota Corolla s prostornějším kufrem, hybridním pohonem a automatickou převodovkou. Ač skeptik ohledně automatů, nakonec jsem za ní po více jak 850 mílích v levém provozu byla vděčná. Po týdnu cestování bez nejmenších komplikacích nás zpátky v Edinburghu přivítali Norman s Alem slovy ,,Dobrý den", takže jsme si při vrácení připadali skoro doma. A to až tak, že jsem v autě nechala peněženku, naštěstí je to z letiště opravdu kousek, takže nebyl problém se pro ni rychle vrátit. Ještě jednou díky.

s. p.

Ich hatte überhaupt keine Probleme am Flughafen von Edinburgh. Nikolas war sehr freundlich und hilfsbereit. Es wurde auch nicht versucht mir zusätzlich irgend etwas anzudrehen. Ich war es, die das Auto upgraden wollte. Für einen Navi und einen Automatik Wagen bekam ich einen guten Preis für drei Tage geboten. Auch die Zeit der Rückgabe war noch ohne Probleme zu verlängern. Unser Auto sollte ohne Schäden sein, aber Nikolas sagte wir sollen es trotzdem vorher einmal komplett fotografieren. Dabei haben wir auch ein paar kleine Schäden entdeckt, aber es wurde uns später nichts in Rechnung gestellt. Die Rückgabe des Autos bei geschlossenem Schalter funktionierte auch ohne Probleme. Innerhalb weniger Tage war die Kaution wieder auf meinem Konto. Ich persönlich kann Europcar am Flughafen Edinburgh nur empfehlen. (Translated) I had no problems at all at Edinburgh Airport. Nikolas was very friendly and helpful. There was also no attempt to turn me into anything else. It was me who wanted to upgrade the car. I was offered a good price for three days for a GPS and an automatic car. The return time could also be extended without any problems. Our car shouldn't be damaged, but Nikolas said we should still take a complete picture of it first. We also discovered a few small damages, but we were not charged later. The return of the car with the counter closed worked without any problems. The deposit was back in my account within a few days. I personally can only recommend Europcar at Edinburgh Airport.

N. F.

Ich habe hier einige Rezensionen gelesen und muss dann auch mal über unsere äußerst gute Erfahrung berichten. Kurze Wartezeit am Schalter und wir haben viele Späße mit den sehr freundlichen Mitarbeitern (ich glaube Josh/ meine Freundin glaubt George) gemacht. Einige Tipps gab es dazu. Natürlich wurden uns auch weitere Zusatzversicherungen angeboten aber wo gibt es das nicht? Sofort als wir gesagt haben dass kein Interesse besteht war auch gut mit dem Thema. Trotzdem wurde uns ein erhebliches Upgrade an Fahrzeug gegeben. Anstelle des 2 Türer manuelle Schaltung bekamen wir einen nagelneuen 4 Türer Polo mit Automatik was unsere Rundfahrt erheblich erleichterte. Und das völlig ohne Aufpreis. Fahrzeugrückgabe verlief ebenfalls ohne Probleme. Wir sind auf ein kurzes Gespräch sogar nochmal zu den Schaltermitarbeitern gegangen um uns zu bedanken. Danke Europcar Team von Edinburgh :) (Translated) I have read some reviews here and then I have to report on our extremely good experience. Short wait at the counter and we had a lot of fun with the very friendly staff (I think Josh/ my girlfriend thinks George). There were a few tips. Of course, we were also offered additional insurance, but where is it not available? As soon as we said that we weren't interested, we were fine with the topic. Despite this, we were given a significant upgrade to vehicle. Instead of the 2-door manual transmission, we got a brand new 4-door Polo with automatic transmission, which made our tour considerably easier. And all without any extra charge. Vehicle return was also without problems. We even went back to the counter staff for a short chat to say thank you. Thank you Europcar team from Edinburgh :)

M. C.

Wartezeit bei Abholung über 30 min obwohl nur zwei Kunden vor mir dran waren. Zu wenig Personal am Desk. Personal selbst sehr freundlich. Abgabe sehr unkompliziert. Fahrzeug (Vauxhall, Kompaktklasse) TOP. Rechnung unklar (Umrechnung Pfund/Euro, Kosten für Tankauffüllung nicht in Rechnung) (Translated) Waiting time when picking up more than 30 minutes even though only two customers were there before me. Too few staff at the desk. Staff themselves very friendly. Delivery very easy. Vehicle (Vauxhall, compact class) TOP. Invoice unclear (pound/euro conversion, costs for filling the tank not included)

K. A.

Very positive experience. It was very busy, and I did have to wait a bit, but the representative provided accurate expectations and accommodated all my requirements, overall a very positive experience and I’d gladly use Europecar again as an “American” 😎 tourist.

E. M.

Great service, quick expedition...even though it wasn't the car I wanted initially, it was ok. Really not happy about the lane assist electronics!!! ..makes driving very difficult in Scotland when you use laybys in the Highlands

K.

I had a positive experience with Europecar rental. I was lucky to be served by Jerry, he was a great guy. Explained everything and gave me a clear instructions to get out from the airport. Thank you Jerry.

K. M.

We worked with Gerry at the Edinburgh airport. He was a major relief after our horrific flights. We left Europcar ahead of our reservation time with a new outlook on life, all thanks to Gerry. We will be renting strictly from Europcar due to this amazing employee.

M. Z.

Great experience as always, good car and really convenient fare. Staff was really kind and polite (we talked with Alex, really nice and professional employee). Highly reccomended!!!

K. W.

Mr.Pawel served us very professionally. He presented a comprehensive offer, explained the rules of the road in England, everything ran smoothly and in a pleasant atmosphere

G. R.

Great customer service from Carol.I was running late due to check in failure with the airline, and had to register a death 15 miles away, within 30 minutes.Good people are hard to,find in any organisation,try to keep a hold of this one and the others, which in turn will help you keep your paying customers !

D. M.

This was my second time renting a car with Europcar at Edinburgh Airport Car Rental Centre. Both times my experience with Europcar was amazing. The staff was very friendly, helpful and seemed very invested in trying to put together the best deal for me. Both times they provided me excellent premium cars at very fair rates (unlimited milage and excellent coverage). Staff, cars and prices are top and I can wholeheartedly recommend Europcar Edinburgh Airport. I will definitely rent a car there again since it made the holiday all the more beautiful. Thank you!

N. M.

Great service from pick up to drop off. No issue with car. Was first time using a rental car. Will definitely be doing it again in the future.

R. B.

It was a easy to book online, very professional, paper work and arranging the car hire was great at the desk, nice and new car Peugeot 108, less than 4,000 miles. All checked out well at the return, no hidden coat. Very happy.

D.

Europcar is quick and efficient, the car was perfect the issue (so not 5 stars) is related to the lack of transparency when the upgrade has been offered, without explicating that the additional value per day was not the only fee to be paid up to the price already fixed in the web reservation. then I found the surprise in paying more than expected and shown by the employee because I had to add taxes ... my bad in not checking and being faithful in the employee numbers. Next time I'll use Europcar? probably Yes, but upgrading the car at the desk? probably never more.

D. N.

Arrived from the USA on Thursday 18th August and want to send a big Thank you once again to Rebecca she gave outstanding service after there was a mistake to our booking which was our fault and along with the Manger who I think was Linsday (if I have this wrong I am sorry lol ).Rebecca sorted our booking and payment for us and gave fantastic serve and this is why I always book Europcar at Edinburgh airport,once again Rebecca thank you so much for all you did to get us on our way

A. A.

Brilliant service overall. Easy and efficient. Will absolutely rent within Europcar again

C. M.

I booked a hire car online and when I went to collect it I was told they didn't have that size of car available, so they upgraded me to something else at no cost. The car came with a full tank of petrol, so no worries about trying to get to the nearest petrol station like some hire cars I've had in the past. Handing the car back at the end of the rental period was exceptionally easy and very quick and the staff couldn't have been more helpful.

A. P.

Josh the agent who helped me with my car hire yesterday was a delight to deal with. I don't usually leave reviews but I'm inclinded to when service goes above and beyond. I'm glad his team Rangers went through to the Europa Final last night! Congratulations dude

A. K.

Got a great car (Volvo V90) in good condition for a fair price! Service by Mrs. Afrouz was great and drop off was fast and efficient. Only pick up needed around 40 min of waiting and should be more efficient.

S. B.

Had to wait 30 min to pick up the car. Then got told the horror stories to try to get us to purchase additional insurance. Why this is not included in the hire package, I'll never know. I was also given the wrong size car, smaller from that that I booked. On a positive note, the new employee who dealt with me was polite, curious and rectified the wrong car issue instantly. Perhaps the local management at EUROPCAR need to get a grip on these issues. Returning of the car was straightforward and easy.

M. S.

Process driven rather than people centred. Did everything they were supposed to and pretty efficient (especially trying to upsell me) but not the most understanding of travellers who didn't fit their boxes.

J. A.

I will first start by saying I have a terrible review to the Inverness EuropCar for various reasons. Luckily the friendly staff at Edinburg Airport made me feel a little better about the turn-in process.

Z. M.

Pick-up was a great experience, hassle free and well greeted by Alex, I would highly recommend Europcar as I had a wonderful experience with them, if you managed to deal with Alex he is one of the best, keep up the good work, hopefully to deal with him again in the near future. Thanks again Alex and thank you Europcar Edinburgh Airport.

D. S.

By far the easiest rental company to deal with and always met by friendly and enthusiastic staff.

S. C.

Great experience! The guy at the counter was very helpful. The cost was very reasonable for a 10 day rental. They did everything they promised. I'd give 5 stars but my car was pretty dirty. After my awful experience with hertz, a dirty car wasn't a big deal. Very good experience.

D. S.

Very trusted company and very welcome people, they have good cars as well

T. K.

The agent at checking was extremely helpful in getting us the car we needed for our trip around Scotland! Made the trip!

d. c.

poor as wrong car an d MG too big and wallowed not told of button for handbrake an d phone to technical did not know an d department too busy to talk at least this time no attempt to say there was damage when there was not

M. V.

Good deal very professional.Ten points for Gerry very helpful rental agent.

A. Z.

It'll tell you more about it in July. But making the reservation over Europcar's App on my phone was very easy and fast.

A. M.

Have rented from here multiple times now, and never had an issue with the service of the staff. However, I have also used the model choice option every time so far, and never got the car I requested. I know it is not 100% guaranteed, but the most recent time I went they also said there was nothing available in the band of car I requested, so had to pay extra on the day for a higher tier car! PS. The airport does not do delivery and collection, for that book from Leith branch.

j. B.

Wasn’t alloted the car i booked & then had to shell out 20 pounds per day extra for the car they had which was quite a bit as i had rented it for 18 days besides that all was good

R. A.

The registration at the airport was excellent. The lady that mended the counter at the airport was excellent! Bravo to her.

K. G.

All went very smoothly, there was no issue, the staff was very helpful and lovely. Recommend

H. M.

Simple and easy to book, pick up and return the car. The staff at Endinburg airport were kind support me all the time.

P. S.

Staff at check-in and drop-off was very nice and friendly. Return was quick and seamless. However, I picked the car up early (~60 min) which came at an extra charge and didn't make sense to me since tons of cars seemed to be available. Also I was being charged extra for being a "first-time Europcar customer" (it's not even true...) which absolutely doesn't make sense (.. if anything, shouldn't first time customers earn a bonus?) While the associate at check-in was so nice to give me a "discount" on the extra charges, I don't think they should have been any extra charges in the first place. Not great!

D. J.

Very friendly, quick and efficient service. Would definitely recommend to others.

R. R.

Easy and straight forward friendly staff 👌 😌

C. Z.

Great experience from pick—up to return @ Edinburgh airport.

C. G.

Europcar, Edinburgh Airport branch, rented us a car in July 2016 for 22 days. The condition of the car was excellent, the car was cost efficient using minimal gas. It had navigation and an automatic transmission. Picking up the car was an efficient experience, with one hitch. The agent failed to adequately explain certain costs. My bill was larger than expected. When I disputed the charge, the company carefully reviewed the facts and settled in my favor. I cant express how surprised and pleased I am with this company! The ethical treatment that I received was a "breath of fresh air" in a climate where consumer satisfaction is often disregarded. Dropping off the car was a breeze, the receiving agent was very professional. I would highly recommend Europcar and will use their services in the future.

A. C.

The organisation to picking up and returning the car was excellent. Walking from the airport to the car rental hall, we were met by a member of staff who assisted and explained how we picked up the car, simply taking a number and waiting for our turn. The member of staff at the desk very quickly processed all the paperwork and we were off with the keys. The car was parked in the bay that he had told us, we were even more happier to find that we had an upgrade. Having looked around the car and noticed a couple of more scratches, which I reported to the member of staff in the car park, we were on our way. On return we pulled up and met immediately by a member of staff who booked the car back in. All in all it worked smoothly thanks to the staff.

J. T.

Very pleased with Europcar. They are not the cheapest to begin with, but you know exactly what you are getting, very straight forward and no hidden costs. I had a vehicle for 54 days, originally only for 30 but had to extend my rent twice. Customer service on phone was very efficient and quick. When I delivered the vehicle back, Jarek who checked my car was very customer oriented. Some other companies are looking for ways how to charge you more and the costs are often much higher in the end as originally booked. With Europcar you know exactly what you are buying and the full cost even before you pick up the car. Very proffessional, would never go to different provider.

L. D.

Amazing service, Europcar EDI airport is willing to go the extra mile. Forget about Michelin guides; Europcar EDI has got you covered for splendid food recommendations. Have never tasted such delicacies at a car rental in my life. A-MA-ZING! How one can transform a regular vitamin bomb into a national treasure super-food by simply dipping it in batter and frying it for 4 minutes blowed my mind. Def recommend 11/11. Attached you will find some photos to include yourself in our experience.

S.

Incredible service given by Alejandro , he explained us the best roads to get to the north of Scothland and also recommended the best places to visit. Thanks Alejandro

S. M.

The pick up was easy and the rep was very helpful and friendly

D. W.

Prebooked a car for 1pm and were there in time. Due to technical issues I had to wait almost an hour until I came to a clerk. Sure computer problems may happen, but there were less information to customers what to do and how it works now. Several people arrived after me and were first at the desk. Most of the staff made a complete confused impression to me, scurry around like ants not knowing what to do. Meanwhile the staff behind the desk were such "relaxed" chatting with customers and waste a lot of time unimpressed by the anger showing on the faces of waiting people. Finally got it to the desk the clerk tried to sell me unnecessary things (ALL options were pre-booked) and on top tried to change me to another bigger car. Mind that the bigger car has much more equipment the other have not. After I rejected and got my car I minded that my car has all the things he mentioned only for the "bigger" one. The price would be a "great offer" from roundabout 1200€ to only 350€ never mind that would almost double my original price. At last he "forgot" to change the return time to 2 pm (because I first GOT the car at this time) never mind I asked him for that. Luckily I made it for the right time back. With this experience I should give you only 1 or 2 stars but because the car itself was very good and well equiped (what is the most important to me) and there were fast and straight work at returnal I decided to give you 3.

S. B.

FINAL UPDATE - The situation was resolved and we were able to continue with our original booking without paying anything extra. I really appreciate all of the help from Europcar. UPDATE - I am now in contact with someone from Europcar who has been incredibly helpful and seems to have come up with a solution that will work for us. I’m so grateful to have finally reached someone who cares about my situation. Things are still in the works, but I am hoping that my situation will be resolved and we’ll have confirmation that we can still rent the car for the same price soon. I’ll adjust the stars on my review and update this review once everything confirmed. They want to charge me appx $3000 just to change the name of the main driver. Our main driver had to change his travel plans and can’t meet us until the 3rd. The car needs to be picked up on the 1st and we planned to have our second driver pick it up. Europcar says they can’t make that change without cancelling the entire reservation. So then I asked if we can just keep everything the same but pick up the car on the 3rd instead of the 1st (also said we’d happily pay for the 1st to 3rd still) and I got the same answer. This is clearly just a money grab and such poor customer service. It doesn’t cost them anything to either change the main driver or have us pick up the car two days later (while still paying for all the days!). I’ve never dealt with so inflexible a company. Most companies are more than happy to do what they can to ensure their customers have a good experience.

A. M.

I booked easyJet car hire with flight. Email said service provided "by Keddy, by Eur....." and it took me a while to figure out it was at Europcar. Then service was quick and efficient. I got a slight free upgrade.

M. H.

I am from New Zealand and this was my first time using Europcar and I booked them to get a good choice of an automatic transmission car, which always seem a bit scarce in UK, but why you would want to drive anything else in congested cities I don't know. Picking up the keys at the counter was quick and easy and the car ready and waiting outside. The car was near new and presented well. The controls of the car were so different to what I am used to particularly the electronics, so I would have appreciated the brief 'how to' instructions for the car being placed in view and not for me to find hidden behind the sunvisor once I'd laboriously figured out how to adjust the seat, steering wheel, mirrors and get the car actually moving. and then have the instructions fall down when I needed to put the visor down some kilometres down the road. All went well with the rental after that initial start and the car was good to drive. The return process also went very smoothly and quickly. I would recommend Europcar Edinburgh to anyone based on my experience.

T. 5.

As far as hire car company goes they are not too bad overall. The Edinburgh branch staff are very pleasant and make it an easy process. The desks and car park are well set out and kept tidy. Facilities are OK too. Late evening and night time access can be an issue but make sure you make prior arrangements if required.

M. C.

Bit stressing, lady on the counter was as cold as the weather outside, was ready to send me away , the card I used for the booking wasn't working on their machine and she "could only" accept the the same card. Had to insist she tried again. I've used Europcar in quite a few countries so far and this wasn't the worst but was far from the best experience with them.

C. C.

Best rental car company experience we have ever had. We checked in at the corporate rental station. The lady who worked with us was outstanding! Helped us get the right vehicle for our golf group and all the luggage. Cannot say enough good things about her.

G. A.

I had phoned them at a given general number and asked for a specific car. In Edinburgh the staff did not know that and the car that I asked for they never had in their fleet. However, the staff was very nice and helped me to find another car for a little higher price. Good staff at Edinburgh airport.

C.

The people working for Europcar at the agency in Edinburgh Airport were really great, friendly, and everything was dealt with very quickly. The car was clean and almost new. The only negative aspect was that it was not very powerful, but the Europcar agent gave us the choice between three cars (another plus for them), so we just made a wrong choice ;-) apart from that, everything was perfect, easy and fast !

B. &. T. F.

Fantastic service, I think by Gerry. Had to wait a bit to be served, but all the staff members were so friendly and helpful. They upgraded us to a better, more economic car, no charge. After dealing with some poor car rental companies, I highly recommend renting from here.

M. H.

Very fast pick up, very fast return, car, who i wanted.. super

W. B.

Used this branch for many years staff are always friendly and helpful. The office is currently going through a revamp but the service is still excellent. Picked up my latest hire last Sunday early morning 0645 besides a computer problem and having to change from a Grandland to a Tuscon at the last minute all handled with good humour.

V. S.

Although we had to wait quite a long time for a pre booked car, when we did get to the check in desk we had a great experience with Nickolas! Very friendly, efficient, and gave us a fabulous car :-) returning was easy too. Would use again but would factor in a long wait time!

L. K. V. @. A.

I was extremely lucky there was no queue and i came without a reservation. Thanks to my flight with EasyJet, i had further discount for my Vauxhall Astra. Met a wonderful Europcar rep named Saif, and the registration process was smooth. I wonder why the rental car companies still can't automate the registration like those in the States.. most of the time, the car rental centre is packed with travellers, very frustrating flying long hours and got stuck for hours in the car rental.

B. K.

When we arrived at the desk we were served by Hollie who throughout was friendly, chatty and very helpful. During our chat she learned that it was our Silver Wedding and arranged an upgrade for a small fee. After an initial issue with the first car we were given we went back to see her and after apologising she and another member of staff sorted us another rental straight away. Returning the car was as simple as you'd want and I'm more than happy to use Europcar on my next visit to Edinburgh.

A. S.

As always a very pleasant experience with Europcar. The service was excellent; picking up the keys at the counter was quite quick and easy, and the returning was easy and excellent. (And we had a brand new car, which was perfect). I would recommand Europcar to anyone

M. B.

Update: issue was solved with customer service. Original: I've paid in advance for my car. When I arrived they told me the car isn't there but I can get an upgrade. Told me it will cost 10£ per day with extra insurance, no other extra cost. Later I found out that I paid +-40£ per day.

P. A.

I lost my Gopro last week. I tried Edinburgh airport, BA, Heathrow airport and Europcar to see if they had found it. Everyone came up blank, but Europcar said they would check again when the car came back from a new rental. Next day they phoned to say they had got it. 2 days later I have it back, sent beautifully packaged. Great customer service!

W. S.

Hired a car for the weekend, all went really smoothly and was happy with the car and the company. Unfortunately when came to drop car off, the car valet's were tearing around like it was some sort of track day, honking loudly and revving aggressively, so added a lot of stress to our departure. Not Europcar's fault as believe these guys are for all the car hires, but no where to put in feed back about these guys.

L. B.

Very professional staff which made things easy

R.

Friendly staff and easy to use service; cheaper than Hertz. Hertz is off my list as they claimed we had caused damage to a car we rented. I have started to use these guys and so far so good.

J. H.

Easy enough experience. There was a wait to get a car, a wait to check the car back in. They push very hard for their insurance and make you sign some 'scary' forms if you decline- I didn't fall for it. Every person I dealt with was very friendly though. They even allowed me to switch my vehicle for another after I had checked in.

F.

We had a very helpful guy at Edinburgh airport who was super friendly and informative..after having a little laugh we worked out an upgrade to a premium car which was lovely! Service was 10/10 and car collection was straight forward and easy to do.

C. P.

I cannot recommend the Edinburgh Europcar team highly enough. The rental experience was seamless. Gerry who assisted us, was knowledgeable and very personable. Great kick-off to our Scottish vacation. The car was spotless & well maintained.

R.

Arrived 15 mins before collection of vehicle.Original booking on phone gave wrong information for I.D to bring.Worker at desk couldn't of been kinder to sort out. Our difficulty with not being understood by phone booking agent.I had no transport ,, late in evening .Europcar must not let these agents away with the mess, we as the paying public are left in. By wrongfully given information about the I.D to be required for c hire.Thankyou again for all the help at Europcar ,phone usage,mobile charge up and paper pen.Thanks you know who you are !!! as we had a French couple using a phone charger at the same time.

G. C.

It's never been quieter, but it is by appointment only. Don't miss your appointment. If you do, there might not be anyone at the help desk. Wait until someone comes back. At Hertz phones are not being answered not sure about Europcar.

A. G.

Car had a lot of damage and I was offered no alternative

J. N.

As always a very pleasant experience in Edinburgh. I arrived several hours early and they gave me a car within 5 min of arrival. I was offered an upgrade but refused it due to the single track roads in the highlands. However the offer was appreciated.

J. K.

Ordered a standard small 4 door car. Efficient reception (Paul). Lady who received the car on return delayed us by trying to examine it, even though we had paid for full insurance. Therefore 4 stars not 5.

A. M.

Just want to say hired a car from Europcar Edinburgh airport. Service waiting time all 1st class all in all a stress free hire. Thanks a million guys. My next hire 22nd June hope the experience is the same watch this space. Ah readers flight from London delayed hour and half plus arrived Edinburgh stressed feed up pissed off etc., Good old Europcar 15 minutes to process get me plus daughter on our way to Dollar PDQ thanks to all the staff especially Lorraine Margaret as her mother would call her. Return efficent and welcoming getting to know the staff all good. Glasgow next on the 5th 0f August Central station or is it George square never mind will post the next update is East Scotland more welcoming than the West honest Al will keep you informed.

L. A.

No issues, got a nice car to use during our time in Scotland. Be prepared for the up sale by the desk staff, know your insurance policy regarding hired vehicles.

S. F.

Very happy with my Europcar experience

P. K.

My flight was delayed and the car rental I had booked had closed (not Europcar). Europcar staff were waiting for their customers who were late and were very friendly and helpful in trying to arrange transport for me at 1am in the morning.. Special thanks to the man in the Christmas jumper.

A. R.

Great service, quick and easy.

R. G.

The car and the experience were very good. I just suggest that the staff spend time slowly showing customers how all of the computer stuff and everything else works and to take their time doing this. They just handed me the keys and sent me off to find the car.

H. B.

Magda , who dealt with us , deserves an 11/10!! She was friendly, helpful and efficient. We couldn't have asked or expected any more from her customer service . Make sure you keep her Europcar !!

f. a.

I got to pay almost twice the price than I expected according to my booking info!!

J. B.

Great quality and customer service. However they are over priced

C. V.

Good experience car hire was quickly dealt with and got the car that I actually booked car was clean and exactly what I needed for the weekend hire that I had booked. Returning the car was very straight forward and only took a few minutes to process.

V. E.

Everything was perfect with them. Nice staff, they explained us everything very well. We rented a small car, and they gave us a very new one, just 25.000 km. I will rent with them again.

B. N.

Great service; very friendly and helpful. There was a very short wait to be seen and I got out to my within minutes. The drop-off was just as smooth with a friendly welcome and quick 'once-over' of the vehicle before I left.

K. L.

Extremely friendly and accommodating service provided. Our car was clean, comfortable and AUTOMATIC! Such an easy and affordable way to explore the beautiful landscape of Scotland with my family.

C. B.

We were caught short at Edinburgh Airport and a lovely girl at Europcar helped us find a suitable car (E350) and even checked our third party insurance was suitable. Would definately recommend.

R. H.

The car was exactly what I had asked for. The customer service people were efficient and helpful. The only downside was the wait to get to the customer service, to get to the car. The return process was very easy.

K. L.

Counter staff member Alex was most helpful.

A. W.

The pick up and drop off staff members were very competent and courteous. However, the 2020 BMW M 1 series car I was provided was very abused by previous rentals. Everything from the worn down wiper blades (terrible in rainy Scotland) to the malfunctioning parking and cruise control sensors made driving an irritation. They did not have any alternate automatic transmission cars so I was stuck with the car they gave me. That said, the mediocre car did get me safely from Edinburgh to the Outer Hebrides and back so there is that.

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