Reviews of Enterprise Car & Van Hire - Inverness Airport. (Car Rental Agency) in Glasgow (Glasgow).

Enterprise Car & Van Hire - Inverness Airport

149 Reviews

91 Comments

Car rental agency

Car rental agency

Unit 1 Site 6, Dalcross Ind Estates, Inverness IV2 7XB, United Kingdom

Description

Information of Enterprise Car & Van Hire - Inverness Airport, Car rental agency in Glasgow (Glasgow)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Enterprise Car & Van Hire - Inverness Airport

Popular times

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Reviews of Enterprise Car & Van Hire - Inverness Airport

R. V. S.

We had an amazing renting experience with Enterprise recently. We ended up with a flat tyre on the very 1st day of our rental at Inverness. We called up the roadside assistance but they were severely delayed owing to the busy summer season. David, the branch manager was super helpful to quickly help arrange an on-call garage who put us back on the road within an hour. To top up our experience, David understood the time we lost and refunded part of our journey too. That was super sweet of them to go out of their way to ensure our experience was good. Would highly recommend this car rental! PS - Do insure your car while in Inverness.

B. A.

I thought the customer service here was the best I’ve received so far from a car hire company. They phoned me a few days before the booking to check everything and then on arrival the process was very smooth and easy. After some recent issues with other car hire companies abroad it was a very nice change!! It is a bit of a pain that the car hire is not on site and you have to wait for the shuttle bus but it’s not too bad in reality. It was a 5 min walk to the drop off point, 10 min wait for the bus and a 2 min shuttle to the car hire place. It is walkable in 5 mins too from the airport but didn’t know that; they tell you for the walk back if you drop the car off out of hours.

C. D.

Picked up by shuttle at the airport and taken to the hire place few minutes down the road. Pleasant helpful staff.

S. D.

Best car hire experience Ive ever had. Sharon was a particular highlight. Great, friendly customer service and I particularly appreciated the shuttle back and from airport. Thanks all. Hope to be back again soon!

P. h.

Great service from pick up to drop off. Minibus was perfect for the trip and was impeccably clean. Great price. Just wish Enterprise would become more competitive with their excess cover so we could have a one stop shop and greater piece of mind instead of having to use a third party insurer to cover the excess at a quarter of the price.

K. C.

Last month we rented an intermediate SUV at the Inverness location. After picking up the car and driving it around the block to meet others in our party (at a different rental car company) I quickly learned the difficulty and risk for an American to drive in the UK! When we met the others in our party, we learned they were able to secure a larger vehicle that our entire group could fit in AND that driver had experience with driving in the UK. With that information we immediately returned to the rental location to drop the car. I am very satisfied on how they handled the return issue.

A. P.

Smooth pickup for the off Airport Car Hire. All went smoothly on pickup and return.

D. P.

Sharon and her staff were great! Helped us get an appropriate vehicle, made coffee for us after our long flight. The whole group was so friendly and helpful.

J. B.

excellent service, friendly efficient staff, from the guy who picks you up at the airport , and the office staff will be using them again

L. R.

Good cars for a great price. Very friendly service

C. G.

I strongly encourage everyone looking for not only a good car, but also excellent service, come here. The staff was phenomenal from the sign at security, to pick up and delivery to the agency, to the return of the car and delivery back to the airport. Each person truly cares about you having a fantastic experience in their country. Further the deposit is beyond reasonable, the prices to rent very fair, and the process easy and paperless. I will use this Enterprise office from this point forward. Very grateful. Thank you so much!

T. B.

Super friendly staff. Loads of really clean kids seats. Would use again. I was swapped to a fully electric car due to a supply problem. This was totally fine and actually worked out really well. When I dropped the car off, they offered to drive me back to the airport. I walked as it is only 200m and there is a cut through into the car park. We arrived in Inverness by train and left by plane. Enterprise is 15 minutes and £21 from the down centre using inverness taxis (ring up and book)

N. L.

Very close to the airport, very kind staff, good and quick rides to the airport.

T. A.

Exceptional service from the lady that picked us up at the hotel and then gave us our car. Thank you

G. S.

Thanks to Zachary, Ryan and the team, great customer service and a good car!! Will book again

T. D. (.

Great service and a very good price for unlimited mileage. £1000 excess regardless of fault seemed high but it was a cheap rental and i could have paid more for better cover but decided to risk it. No squabble on return. Would happily use again. Thanks Enterprise

I. D. M.

When you rent a car with enterprise you can’t go wrong and the Inverness branch didn’t disappoint. Helpful staff and friendly atmosphere. The car was almost new and perfectly cleaned inside. What really surprised me was that a member of staff took me directly to the airport car parking when I returned the car, which is absolutely fantastic! Thanks again!

F. J.

Very effeicient and friendly (at least at Inverness Airport). I got upgraded from a Fiesta to a Qashqai with no extra charge due to there being no other manual cars available (have never driven an automatic). They will also rent to drivers who have held their licence for less than a year (me). They're one of the only companies I could find that would do so. Very happy.

p. m.

Helpful friendly staff and vehicle was trouble free

k.

I use this branch 7/8 times a year on business, nothings ever too much trouble. Zaki and the team are always friendly and efficient. A rare case of an operation that adheres to all basic best customer care practices.

P. H.

Shuttle to the booth was a bit slow, but everything else was great. Alan checked us into the car and met us when we came back, easily the best rental we’ve had and will be back next year!

M. J. K.

The guys at the branch were both friendly and helpful My only complaint would be if on collecting the car is if could give you a quick demo of what each of the paddles / buttons did Otherwise thank you

c. p.

A lovely lady was waiting for me at the courtyard hotel and whisked me off just round the corner to the enterprise site. I had hired a mini/compact car, there were none available and I got the most amazing Peugeot 3008 SUV which was a total delight to drive. I think I got extra brownie points because I pronounced Aisling‘s name right the first time 😂😂 On return David was delightful and we swapped a story or two. He asked what my experience with enterprise was, and I said ten out of five, so would I recommend them…🤷‍♀️ What do you think 😹 Extremely pleasant people, and really do their best to please. Thank you 🙏 Then back to the airport a short way away, helped me with my bags and couldn’t be nicer…

N. O.

Regular car rental firm. Gave 3 stars because the guys here are quite practical but not special in anyway....everyone is nice and wants your money! Depending on how you book remember you might need to pay for insurance above minimum. I got stung for £116. Fenced off from airport so is actually a short drive away.

E. H.

Fantastic customer experience from Sharon and her team. I even kerbed and alloy and they did not charge me. I could not recommend more highly, will definitely be back. Thank you

S. D.

Good service very swift check in and out Kirsty was very helpful . Will definitely use enterprise car again .

R. H.

Good service, met out side arrivals, process was efficient, staff very friendly and car clean.

A. B.

Good customer service. All details explained clearly. Fairly prompt service at check-in and drop off, and shuttle to/from the airport building. Helpful and polite staff.

B. D.

Really quick processing. They are outside of the airport - allow time for shuttle service to / from terminal. Shuttle runs every 10 min (approximately) and ride to airport is 3 min.

m. g.

Good check in service. Changed drivers name with no issue. Easy when arrived back and quickly shuttled to the airport door. Friendly guys.

S. L.

Good service and not overly restrictive or petty like the other major renters. New fleet of midrange for summer 18 is Nissan .

F. B.

Good price for a reasonable car; speedy customer service; pick-up from terminal; will definitely consider to rent from this location again

J. E.

Really friendly team - very helpful, shuttle bus from airport didn't require much waiting around for, all in all an excellent experience. Plus we got an upgrade.

I. S.

Excellent experience with the Staff at Enterprise - Inverness Airport. They were friendly, understanding, and very professional. Their manager, Henry, listened to an issue we had with the vehicle and how it impacted our trip. Even though the problem stemmed from another branch, he came up with a solution on the spot, followed up on it, and made sure we were satisfied before catching our flight. Very grateful to him and the staff. Highly recommend renting a vehicle from this branch while in Inverness.

K. Y.

Nice services, but the location is Google map is wrong. It's outside the airport that needs 5mins walk. Be careful if you're returning your car.

C. R.

Very friendly, no solicitation for extras or add-ons, provided a very nice, new car with free upgrades. Could not have asked for a better experience.

M. L.

Amazing staff, Sharon super helpful and friendly, shuttle service too

M. J.

Our car was delayed by a couple of hours as the previous renter didn’t return in time.. staff extremely pleasant to deal with..

F. E.

Great service, friendly staff, quick turnaround. Good choice of vehicles, clean and reliable.

J. H.

Great service and I would recommend them. My experience was positive🤟🤟🤟☝

D. C.

The guys and girls at Inverness go the extra mile to provide a superb service. I have no hesitation in recommending them every time.

L. P. F.

Great service, throughout! Delt with everything with professionalism and empathy.

M. T.

Collection was fine but when returning the place was overrun. Had to just toss the key onto the counter and walk to the terminal

N. S.

Really great service, have used other rental services at Inverness Airport and these guys have been the best!

R. R.

One of the best and most helpful car hire company. Also, the people are super cool. They pick you up from the airport and also drop you off at the end of your hire. Collection of cars are also nice. Tips: try to get a bigger (engine & size) car if you are travelling around.. worth it if you have to pay extra...😉😆🤩

M. S.

Staff very friendly, and the car they gave us was absolutely amazing.

I. F.

First rental, everything was perfect, even received an upgrade, Was an Avis Preferred, now Prefer Enterprise

L. C.

Sharon was lovely very very helpful and nothing was to much hassel highly recommend this place

D. B.

Having had a warning light appear it was very quickly sorted with no fuss 😃👍

A. U.

Brilliant, very friendly and helpful staff. Happy new year to you all

M. W.

Zake is a great employee of yours - efficient, knowledgable, informative, quick, accurate, personable, engaging

S. M.

Friendly helpful staff, you will be picked from (and taken back to) the terminal building by minibus.

P. H.

Everything went very well but I would suggest a clearer invoice statement.

D. P.

Good parking easy to find good service

T. B.

Very professional and friendly. Driving in Scotland? Buy the insurance.

D.

Very friendly staff and really good quality car provided. Simple pick up and return of our car. They are slightly away from the airport terminal but provide a handy and very quick transfer in a minibus to their office.

A. C.

Helpful, prompt and very well organised.

M. T.

Minibus to off airport very helping good quality cars

I. H.

Great little friendly airport. Stress free.

k. t.

Fantastic service and very accommodating when last minute changes are needed.

G. B.

Very prompt good service would recommend

G. R.

A lovely little airport with good facilities

M. C.

Good service and fair pricing.

U. G.

Great staff, really helpful and friendly

R. M.

Very friendly and quick process ...

F. W.

Very helpful staff

S.

edit 25.07.2022: After I contacted the email address provided by Chris, my problem was resolved within a few days. Thanks very much! Increased from 1 to 4 stars. Picked up the rental car in Inverness 4 weeks ago. Were about 1 hour earlier than planned at the pick-up station. Our vehicle was ready to be picked up. I have specifically asked whether this one hour does not incur any additional costs. The employee said it wasn't a problem at all. But we were charged an extra day upon return at Edinburgh Airport. Nobody said anything about this. I only became aware of this through the message from my credit card app. In Edinburgh we were turned away. I was told to report to Inverness. I have done this. However, neither my request nor my reminder was answered. Also no response to my request via Enterprise Homepage. Basically, I've always been happy with Enterprise. Another rental company would have been about €100 cheaper, but I decided on Enterprise because of the good experience. From now on, another provider will definitely be preferred.

D. A.

Very helpful service

S. S.

Efficient, quick, friendly

M. G.

Great service

T. S.

Great Service

M. G.

Very effecient

J. K.

Proffesionals

D.

(Translated) Excellent welcome from the manager David. The vehicle is clean and available. David is patient because our English is very bad! The explanations provided are sound. The return of the vehicle is carried out according to the same methods. The vehicle must be returned with the same level of fuel and clean unless you have taken the cleaning option. The company is not in the airport. When you leave the airport turn left and head towards the only hotel about fifty meters away. In the parking lot, you will find a van with the Enterprise logo. The driver will take you to the local located 5 minutes away. (Original) Excellent accueil de la part du manager David. Le véhicule est propre et à disposition. David fait preuve de patience car notre anglais est très mauvais ! Les explications fournies sont judicieuses. Le retour du véhicule s'effectue selon les mêmes modalités. Le véhicule doit être rendu avec le même niveau de carburant et propre sauf si vous avez pris l'option nettoyage. L'entreprise n'est pas dans l'aéroport. Lorsque vous sortez de l'aéroport prendre à gauche et dirigez vous vers l'unique hôtel distant d'une cinquantaine de mètres. Sur le parking, vous y trouverez un fourgon au logo Enterprise. Le chauffeur vous emmènera au local situé à 5 minutes.

R. B.

(Translated) Great service, we hired a car to get to the Isle of Skye. We have taken out the insurance offered by the rental agency. Luckily we took it. We damaged the rim in a pothole on the Isle of Skye. Normally we should have been repatriated to Inverness and therefore missed our stay on the island. David did everything to find us a replacement vehicle and he had a taxi come for us. All with impeccable courtesy and patience. I can only recommend this agency. (Original) Super service, nous avons loué une voiture afin de nous rendre sur l'île de Skye. Nous avons souscrit à l'assurance qui est proposée par l'agence de location. Heureusement que nous l'avons prise. Nous avons abimé la jante dans un nid de poule sur l'île de Skye. Normalement nous aurions dû être rapatriés sur Inverness et donc manquer notre séjour sur l'île. David a tout fait pour nous trouver un véhicule de remplacement et il nous a fait venir un taxi. Le tout avec une courtoisie et un patience impeccable. Je ne peux que recommander cette agence.

M. M.

Zwar nicht den Wagen bekommen wie bestellt, aber kostenloses Upgrade war ganz ok. Freundliches Personal. (Translated) Didn't get the car as ordered, but the free upgrade was ok. Friendly staff.

M. B.

Schnell, korrekt, einfach und ohne Tricks! Die beste Erfahrung, die ich mit einer Autovermietung gemacht habe. (Translated) Fast, correct, easy and without tricks! The best experience I've had with a car rental.

J. C.

So basically, to get to this place from airport, you need to walk to Courtyard hotel and wait in front of their entry door for a shuttle from Enterprise to pick you up. It comes every 15 minutes. When we arrived the places the process is relatively swift and the car appears to be okay so far (2nd day into our journey), hopefully would be working fine for the rest of the journey.

W. P.

Sehr guter Vermieter mit sehr freundlichem Personal. Wir wurden pünktlich von einem sehr freundlichen Mitarbeiter vom Flughafen abgeholt und zur Vermietungsstation gebracht. Die Übergabe unseres Vauxhall Astra lief professionell und schnell. Das Auto erwies sich als sehr zuverlässig und sparsam. Nach 900 Meilen auf der Isle of Skye hatte wir einen leichten Reifen und Felgenschaden, bei der Rückgabe, die wieder sehr schnell und professionell ablief, wurde uns der Reifen, aber nicht die Felge berechnet. Den Schaden bezahlt meine Versicherung, also kein Problem. Beim der nächsten Anmietung werden wir sicherlich wieder versuchen, bei Enterprise zu mieten. (Translated) Very good landlord with very friendly staff. We were picked up punctually by a very friendly employee from the airport and brought to the rental station. The handover of our Vauxhall Astra went quickly and professionally. The car turned out to be very reliable and economical. After 900 miles on the Isle of Skye, we had a slight tire and rim damage, on the return, which was again very quickly and professionally, we were charged for the tire but not the rim. My insurance pays for the damage, so no problem. The next time we rent we will certainly try to rent from Enterprise again.

J. v. d. W.

(Translated) Friendly staff with a smooth handling. Reserved a small car but got a larger one for the same money. (Original) Vriendelijk personeel met een soepele afhandeling. Kleine auto gereserveerd maar een grotere gekregen voor het zelfde geld.

s. s.

(Translated) Friendly and efficient (Original) Sympathique et efficace

K. W.

K. F.

M. A.

A. B.

M. H.

R. N.

E. B.

N. M.

Yes, a little off site but in 10 mins you can walk to the industrial estate n get your vehicle. Enthusiastic staff, clean cars n a good range to choose from.

D. S.

J. D.

Booked a car for a Sunday evening arrival and wasn’t sure what to expect as the branch was closed on arrival. My wife and I were planning on a very early start to Monday in order to keep our itinerary. Sharon reached out and let us know they’d be waiting for us near the Marriott upon arrival despite the after hours pick up. Sure enough, her colleague Laura was there. The pick up was smooth, efficient, and car seems great. Best of all they were flexible in helping us keep our itinerary! Thanks!

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