Reviews of Enterprise Car & Van Hire - Leicester City Centre. (Car Rental Agency) in Leicester (Leicestershire).
Enterprise Car & Van Hire - Leicester City Centre
248 Loughborough Rd, Belgrave, Leicester LE4 5LG, United Kingdom
Description
Information of Enterprise Car & Van Hire - Leicester City Centre, Car rental agency in Leicester (Leicestershire)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
Map
Open hours of Enterprise Car & Van Hire - Leicester City Centre
Sunday
10am–1pm
Monday
8am–5pm
Tuesday
8am–5pm
Wednesday
8am–5pm
Thursday
8am–5pm
Friday
8am–5pm
Saturday
9am–4pm
Popular times
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Reviews of Enterprise Car & Van Hire - Leicester City Centre
My 1st time experience of renting the car from the Loughborough road branch. It was a brilliant experience from start to finish. Very professional and efficient staff. I rented a Nissan car and enjoyed the drive. I was so impressed that I booked another car for an entire week in summer. They are way ahead of their competitors.
Great staff who were on hand to assist with the swift handover of the vehicle. Transparent with the vehicle condition and explained all things clearly.
We rented a van a few weeks ago, but had to reschedule as the date for moving furniture had changed. One short call and they moved the rental fate and we even got money back. What a great service.
On the day before, they called to remind us to make sure all is still ok. Then, in the morning of the rental day, they called to say that there might be half an hour delay because they had to get a van from another location. After a view words we agreed that we could have a bigger van that was available for the same price. Again great service. Kudos to Raj.
All in all, a great experience, even with the almost painful overpowering American customer service. It's well intended, but for British standards, it's a little too much. You just have to go with it and try not to laugh.
Excellent customer service and car availability. I have used them several times to rent out a small car and on one occasion, I returned a car early after initially renting it for a week and they refunded me the day I hadn't used.
The cars themselves are new and are clean, just be aware that the tyres seem to be inflated to the maximum level as they're assuming you'll be loading it right up. If you're just using it for yourself or not fully loading it, lowering the tyre pressures to make the ride a lot more comfortable.
Getting access to the forecourt can be tricky during rush hour as it's based on a busy road so try to get in in the morning or evening.
Enterprise car rental Leicester
Loughbrough road branch!
They have all been great from start to finish have used these guys a lot in the past and it’s the only rental company i would use! The staff are really polite and helpful and will go out there way to provide top quality customer service branch manager jack , Katie , raj piers and all the others! have all been massive helps when i needed a car sorting and collecting while I was ill! Can’t thank them enough!
Cheers guys
Louis
Had a hire car for only 3 days however the service was really good with very friendly staff.
The option to drive you back home or to the office if you delivered the car back to enterprise depot was an added bonus. I needed to be dropped back to the garage so I could pick up my car..this too was not an issue. So all in all a very good service
Good cars, good customer service and better rate compared to other car rentals..
First time I used these whilst my car went to a garage. Brilliant service despite only having the rental car less time than I expected as my vehicle came back early . From start to finish what brilliant service so friendly and down to earth. The handover was quick and on return too and the best of all they pick you up and drop you back . Thank you all definitely recommend.
Great Service, wonderful van, very polite, friendly and professional staff. Apologies if I've got any names wrong, but have dealt with several staff (Dan, Don, Sophie & Jack) and they have all been brilliant, even when I had problems and had to cancel first time. Sophie took time to show me the workings of the van & their policies & was very helpful. They also are very fair. 10/10
Great service, provided myself with virtually the same car I was having repaired. Very friendly service. No problems with customer service. Would definitely recommend.
A very good experience with my dealing with Enterprise car & van hire..
Staff were great very knowledgeable and helpful and friendly.
A great help, hire a van for the day.
21 plate transit.
Very quick and painless. And cheap hire, but top notch service.
Thanks to the team..
Best service I've ever recieved at a rent-a-car place. All the staff have been very friendly, courteous and efficient the several times I've rented from this place.
I think they have handled the crisis very well, they seem organized and all on the same page.
I really can't stress how impressed I am with the service; Cassie was particularly efficient on the last pick up I did (and I was in a rush which made it extra helpful) and Raj was exceptional on the drop off.
Thank you all! Looking forward to a long relationship!
Great service, communication and the vehicle provided has been of a good spec and overall good condition. Genuinely felt like they were doing all they could to help. I use rentals alot for work purposes and so far these have been a big improvement over other services used previously. Thanks all! :-)
I’m not one to post reviews but it’s the least I could do for the service I received. From the initial phone call made until the end of the hire, the service was faultless. Sophie and Jack, you are what made me the hire an enjoyable one. Nothing short of celebrity style service offered. NOTHING was too much trouble. Should I need a personal hire, I know where I’ll be going. I’ve never had service like this before. People like yourselves will go far in your career’s. I would definitely recommend them 100%. Thank you for making this such a smooth experience for me and my family. Best wishes to you all.
Had a great experience hiring a car from the Loughborough Rd branch. Originally booked to hire a Ford Focus but when I went to pick it up I was upgraded to a Mitsubishi Eclipse for free. Deposit taken at time of collection was reasonably priced and Emily/ Emma (sorry not sure which one) showed me around the car and helped me set up the hands free. When dropping it back Dan made sure I was happy with everything and even went out his way to drop me back home even though I hadn’t asked for that service at collection. Very happy customer and will highly recommend Enterprise.
What was also exceptional was the service I received from the staff. I booked online and received a call within literally seconds to personally confirm the booking. I was picked up to collect the car by someone extremely chatty and personable. The staff at the depot are like one huge happy family. They are all full of banter and the whole team acknowledges you and enters into conversation. You are made to feel so welcome - not like a customer making a purchase but as a much appreciated client.
Overall the service was outstanding.
This is my second car in the last 3 months and I will continue to use Enterprise and recommend them without hesitation
Beautiful car rented for weekend away, excellent service, definitely go back again
Evening was done before my arrival. Smooth handover and on the road within 10 minutes. Great service.
I’m not one to post reviews but it’s the least I could do for the service I received. From the initial phone call made until the end of the hire, the service was faultless. Sophie and Jack, you are what made me the hire an enjoyable one. …
Great Service, wonderful van, very polite, friendly and professional staff. Apologies if I've got any names wrong, but have dealt with several staff (Dan, Don, Sophie & Jack) and they have all been brilliant, even when I had problems and …
Great service, communication and the vehicle provided has been of a good spec and overall good condition. Genuinely felt like they were doing all they could to help. I use rentals alot for work purposes and so far these have been a big improvement over other services used previously. Thanks all! :-)
Had a great experience hiring a car from the Loughborough Rd branch. Originally booked to hire a Ford Focus but when I went to pick it up I was upgraded to a Mitsubishi Eclipse for free. Deposit taken at time of collection was reasonably …
Normally very reasonable prices but my last hire was over the Bank Holiday so the prices were higher hence 3 stars instead of 4. Easy to use and generally a quick change over for picking up and dropping off. Recommended.
Car rental very convenient with s good selection of cars and vans
Best service I've ever recieved at a rent-a-car place. All the staff have been very friendly, courteous and efficient the several times I've rented from this place. …
Very helpfully and friendly
Very helpful staff and nice cars
Good choice of vehicles often with premium specs. Very competitive prices - you get unlimited mileage. Most impressed by their very fair post rental damage policy!!!!
The Best Car Hire Shop and Company in Leicestershire and Birmingham County.
I have never met such a friendly group in the car Hire business in my over 30 years of car hiring!
Very, very professional. I think practically everyone did look at me in a friendly way and not suspicious like in some car hires.
The car I wanted was special, a bit big and they went that extra Mile, actually two extras to make sure I got the befitting car to my needs. Communication with an international number was an issue since they do not call international numbers but I found later an email from Mr.
Suleiman Nassor, trying to reach me so as to collect me. That was so kind. Thank you Mr. Nassor. Just that I was not online on email.
I was served directly by Sabaah Bhojani, she picked me up from Highcross shopping area and she was extremely patient to wait due to poor communication. Nevertheless, she was still very happy to see me and showed no signs of fatigue at 5:45 pm to pick me up, and go through the whole of the gallery walk of 1. checking for any scratches from major points to small details, explaining with a very friendly happy tone that allowed two way communication so it was easy for me to commend or ask a question. 2 She was then sitting with me in the car and explaining from lights to seats, breaks, diesel and all those features you are happy to know on a new car before you drive off late in the evening and in a strange city and being the 1st time there.
Sabaah understood my need for the 7 sitter car I needed and she talked with her superiors and I was promised to get a larger car the next day that was pronto there and just perfect.
I honestly do not know how to thank Sabaah as a person because when I came to Enterprise Car rental in Leicester I was very low. I had left another car rental where I was discriminated because if my race, demoralised and felt so frightened and threatened. Sabaah made me feel welcomed, respected, liked and Yes, I felt the welcomed customer. Her Customer Care services goes beyond measure. If there are points to give, she is 10/10.
At Enterprise Leicester City, I was met at the door with a smile by one of them (Maybe Team leader). He did not stand behind the counter and wait for me. I was thrown back by the friendliness and I smiled too. They listened to my wish carefully and though the car I wanted was not there, they quickly looked for it.
To the Enterprise team in Leicester City Centre, a huge grand, thank you very very much.
The return was also smooth and clean and the Man there was kind too.
Thank you Enterprise Birmingham Airport! All went well and I returned the car in perfect order too.
This is Magda on Rental Agreement 8JXP9V.
Called today and spoke to Sophie - I wanted to confirm a booking I have for Enfield through work on Monday but missed the branch's opening times - between her and her manager they managed to find and condirm my booking thank you very much - very helpful and put my mind at rest :)
Im extremely pleased with Raj services he’s been such a big help. Always given us the best vehicle his friendly his knowledge on car is great. Tremendous staff at the base every car i have received has been spot on hygiene is great car are always clean.
Fantastic service provided by Dilraj! He came to pick me up and took me to the branch to get my car that was waiting on arrival. When at the branch, he kept me updated and gave me a breakdown how to use it. I would highly recommend Enterprise because of their friendly staff.
I have been a corporate customer for 5 years with Enterprise with many dealings of different offices and staff.
Jordan, based at the Leicester branch has always given me an exceptional service, where other depot's couldn't perform.
If you need a specific car or requirement with your rental, don't hesitate to ask for him.
Thank you Jordan!
Evening was done before my arrival. Smooth handover and on the road within 10 minutes. Great service.
Been here a couple of times. Cars have been fine. Staff have been ok - one was a bit tetchy when i wanted to film around the car on my phone before I took it - but have heard that they try and make you pay a large excesess for a tiny mark which they cannot prove you did, i wanted a full recording of what I was getting before i signed and there was a lot of tutting. But I did it. Im not taking out extra insurance - which cost more than the hire price - so made sure i wasnt ripped off.
Twice I have had the opportunity of using Enterprise while my car was off the road, and twice they amazed me with their professionalism and customer service. My thanks go to Dan, Suleiman and Sabaah for making the whole experience so stress-free.
Exceptional service all round. From the moment I put in a claim to my insurance company, they rang me to find out when I needed the hire car, until the moment I returned it, they were faultless. Staff were all really friendly. I was collected from home to go to office by Shyam Popat,
who was on industrial placement from university, ,he was extremely polite and very professional.
The car (a Yaris, ) was ultra clean, and very easy to drive.As I already have a Yaris, he did not really need to explain the controls, but Shyam went through all other details. This
I returned the car yesterday, and was given a lift home by a lovely girl (sorry, I can't remember her name).
Would t
Really quick and friendly service after dropping off a vehicle from another location. Thanks for all your help - and especially for offering me a lift home. Thank you also for turning round to come and pick me up!
Highly recommend this branch!
The customer service was poor. I was told on arrival i couldn't have the vehicle as there was a fault with it, i would have to take a smaller van. This would not have been suitable. I also asked why i was not called to be advised, the receptionist wasn't sure why and did apologize. After waiting around, while he mumbled something and disappeared through the back, i was then told the van wasn't faulty and it required cleaning, then i could have it. In all i hung around for around 45 minutes. Not a great customer experience.
We always rent a car from here. The service from the staff is always exceptional and the value of the cars us great. At least once a year we have a great a long way from home and we take an executive car deal. We have had some great cars,always clean and ready to go.
Harvey was excellent. In spite of trying circumstances he did everything he could to get me what I needed and get me on my way. Would definitely recommend to anyone. You've gotta be a bit patient because the office seems to be understaffed at times, but aside from that excellent customer service.
I would highly recommend the staff at loughborough road they were friendly, helpful and couldn't improve their service especially Emma and Jason. Nothing was too much trouble even changing the car halfway through the hire was done immediately with no fuss
Excellent service. Their pick up and drop off facility is brilliant, it really takes out then hassle of having to find a lift to get there. At the time prices were unbeatable. They do not trouble you with asking you to bring documents as long you have a card to pay by and ID. Definitely recommend them.
We always rent a car from here. The service from the staff is always exceptional and the value of the cars us great. At least once a year we have a great a long way from home and we take an executive car deal. We have had some great cars,always clean and ready to go.
My family only use this enterprise
Always serve better, everytime. Very easy to pick and drop off a car.
Im extremely pleased with Raj services he’s been such a big help. Always given us the best vehicle his friendly his knowledge on car is great. Tremendous staff at the base every car i have received has been spot on hygiene is great car are always clean.
Excellent service. Their pick up and drop off facility is brilliant, it really takes out then hassle of having to find a lift to get there. At the time prices were unbeatable. They do not trouble you with asking you to bring documents as long you have a card to pay by and ID. Definitely recommend them.
I would highly recommend the staff at loughborough road they were friendly, helpful and couldn't improve their service especially Emma and Jason. Nothing was too much trouble even changing the car halfway through the hire was done immediately with no fuss
Fabulous+very helpful. I would use again if i needed too.
I certainly recommend their services. Easy transaction.
After having a car hired to me through car insurance a like for like, the overall experience was very good took the car and was given a lift back home. The staffs were very friendly and polite and helpful.
I'm writing to you to give you some feedback on the customer service, I received at your branch.
I rented a car to pick my family up form Heathrow London Airport who were traveling back to London from Saudi Arabia (pilgrimage).
The reason for renting a car was that the luggage would not be able to fit in my car.
When I reserved the car I was given zafira mini MVP. Upon booking a to hire this car I came across to a very nice, helpful & professional representative called UZAYRI SHEIKH who helped me to book something suitable.
He enquired about the reason for the hire, asking relevant questions to find out which vehicle would be suitable for the luggage. He used his past knowledge and advised me to go for 'SEAT large MVP instead of zafira mini MVP(which I had initially booked over the phone)'.
He upgraded the booking without extra charge, which I am content about.
I am happy with the service provide at the branch by UZAYRI and happily rate him with 🌟🌟🌟🌟🌟(5 stars)
Thanks
The service I have received has been better than 5* from the Leicester branch. Bilal was so friendly and accommodating. He deserves a pay rise and a bonus. He has gone above and beyond his role and I am so impressed. Raj who drove me back home after dropping my courtesy car off was pleasant and a very good driver. It has been a pleasure meeting both Raj and Bilaal. Would definitely recommend speaking to Bilaal! Thank you!
I've been renting cars from Enterprise these past few months and Bilal Salaudin has always been their to make sure I am taken care of, always ensuring that I reach home ok after dropping the car off. He is the prime example of exceptional customer service polite, friendly and always has a smile on his face making me feel welcome each time I go and helpful in every way.
Earl Rookwood
Helped me out at this branch but east mids branch were rubbish but here staff were nice and helpful
Rented a medium size van over the bank holiday weekend... Was served by Francis P who was amazing. Looked aftered me very well by talking me through various options and price ranges. Did not try to force me to go for an expensive option or anything like that. Very clearly explained all the clauses and consequences. Would deffo hire again. 5 Stars
Exelent service just before Christmas. Went in and drove car away within thirty mins.Dom Wallen was very helpful and polite. Well recommend and I got sweets.
I swore, several years ago, I would not use this hire company again. However, it is so refreshing to see that things have changed greatly. Many thanks to Sukharan for all his help. I will definitely use them again
Very good service couldn't do enough to help even picked car back up thanks
Staff are unhelpful when you have complex question about pricing model. They have van sitting on their forecourt but wouldn't rent it at normal price. Here is an example, I have been trying to get hold of Luton Van normally it cost £80 but based on the booking demand price can go as high as £199. If they simply say VAN is not avaliable so I can try other banches rather than simple hike up the prices and if you are new you may fall for it.
Here is the Tip: Their pricing model works based on demand and based on area. So if you see higher prices in LE area just go to CV are for example because all LE would be same.
Go to FREEWAY, they have fixed prices.
An excellent service, drove from stansted (which also has fantastic staff), left it in Leicester and thay offered me a lift to a train station. That's very professional and kind. Would give 6 stars if I could
Thank you Raj, Richard & George for outstanding customer service when I had an issue with a Van from another branch these guys swapped it over with no issues. Keep up the good work guys!
The service was extremely good the vehicle had not been returned on time so was given a different van straight away, which I thought was excellent,
Very good and quick service, would definitely recommend to all,
Superb condition vehicle, and no force for extra add on like insurance and all stuff, they just guide you,
Over all BEST then all of others in town
Good customer service 👍
Great customer service from the team from pick up and drop off and my customer service advisor Miss Sabaah Bhojani was very helpful and has been much appreciated
Exremly helpful the staff make their job excellent and even beyond. Good prices and good choice of cars. I would definitely advised to anybody. Good job guys
Fantabulous. The car was brand new and clean except for the slight smell of smoke from a previous driver that made it very difficult for my wife to jump in right away. Overall it was gooooooood.
His name was Richard Ronan Arnfield. At the time, my life was a rollercoaster, but Sticky Ricky (as the office chaps called him) welcomed me in with open arms. You can tell he is used to greeting people enthusiastically, but this time he said it best, when he said nothing at all. I originally enquired about renting a van asap and he said he could get me one tomorrow. What happens if tomorrow never comes? He replied, "No matter what they tell you, no matter what they say, you will get a van either way." I was really impressed with how he looked after me, and I will always return, knowing that when the going gets tough, he will love me for a reason. It's only words, but words are all I have.
Excellent service , highly recommended.. specially I have to mention the great support received from DAN ..five stars
Initially offered what I would not class a premium vehicle. Explained we were going to a wedding and they scourced the vehicle from another office. Really helpful.
Absolutely outstanding customer service! The staff could not have been more friendly or helpful. Will always come here first form now on.
I have hired from Enterprise Leicester (Belgrave) a number of times in the past year. They are friendly and helpful. I will continue to use them. Recommended.
Amazing friendly staff. Was driving fiesta for 2 weeks great car. So happy with service Maria
Friendly team. Great customer service. Pick up & drop off included. Variety of new cars in their fleet.
Brilliant comunication, so helpful used them before and will again
fantastic staff always willing to help any problems that arise are dealt with extremely well would never use another rental company not for just cost but the outstanding customer service and experience I have received Loughborough road branch
Staff very friendly and happy with their
services as managed to get me a car at avery short notice .
Excellent service and the best prices by far. Very friendly and helpful staff. They make everything easy.
Lovely and helpful staff . If you need a car (like me only for weekend) only from Enterprise ;) ! Quick and easy with all this "paperwork".
Really good service! Outstanding price of cars! Would use again and recommend to all!
I have rented with this enterprise branch on numerous occasions and their service is exceptional. The staff are really friendly and helpful.
Good branch, have used many times before for company use and this time service was excellent as they honoured the price when a discount code that wasn't for personal use (not intentional) was used which they didn't have to.
Leicester was fine. Enterprise in Edinburgh was VERY difficult to locate. I was very lucky to look for this office the day before pick-up date.
The people who work here we're very kind to us and helped us. I would definitely rent a car from them again when in the area.
Very helpful and friendly staff ...all cars available you may need to pre-book certain vehicles
Very helpfully and friendly
Using my wife's email I want to say a big thank you to Francis who yesterday sorted out my car rental and got me to Steer's in time for me to pick up my repaired car.
Owen Bentley
I recently hired a car from Enterprise. The service was great and everything went smoothly. Thanks to Bilal, Raj and Zara.
Car rental very convenient with s good selection of cars and vans
Car hire service ok, but when offered a lift into town, it was revolked, as none of the available staff could drive!!! So much for the tv ad!!!
Rented 4 or 5 times now always helpfull friendly and professional this time delt with Dan and Emma at loughboro rd Leicester who were great .
I would like to thank Sabaah Bhojani for her advice and help when I hired a car from you. Mr R Dunlop
Always serve better, everytime. Very easy to pick and drop off a car.
Difficulty in understanding customer's needs for proper paperwork. Too much computer says no training amidst staff.
Thanks Enterprise as Europcar disappointed mega time and to everyone out there do not rent from Europcar as they know how to ruin a family holiday 2 days before
My family only use this enterprise
Always good service. Have used them for years, usually very well priced too.
First time I had hired from this location and service was just as good as the other branch I've used in the past.
Sorted me out nice and quick at short notice with friendly attitude. Parking area tight and awkward though.
Renting is so easy.. With a wide variety of cars. The staff is also very polite and helpful.
Brilliant customer service and very competitive prices. Very happy, thank you!
I always get a good deal from them it's just down the road from me and the staff are good and friendly
Car/van hire company with a personal touch. Will pick you and drop you off if required
Very good service, Francis porter very proffessional went beyond his call of duty to please.
Very friendly and helpful and the hire car was clean and fresh
Alex was a fav of mine, always assures & makes sures the service is tip top
Very good service from everyone I dealt with. Helpful from start to finish.
Excellent service nothing was to much trouble and an lift home at the end was fab
I certainly recommend their services. Easy transaction.
Great experience fast service and served by Jonathen very polite and helpful thankyou
Great place to rent a car from. Very friendly service.
Fabulous+very helpful. I would use again if i needed too.
Lovely staff sorted me out with a perfect car with no notice.
Hired a ford custom great service 👌
Very polite and professional. Just a pain to get there.
Great customer service. Rosh Lakha was very helpful and professional
The best place to rent a car. Always disappointed whenever I go somewhere else
Been seen by Jack and outstanding customer service 👏 keep it up
Brilliant service good pick up nice staff.
Brilliant!. Shaym was fantastic. Thanks to all at Loughborough Road branch in Leicester.
This branch is really amazing and staff was very friendly and helpful
Walked in and picked up the van, with no problems.
Very good on time pickup and very courteous very happy with them
Welcoming friendly staff! Very helpful! 100% recommend!
A very quick efficient service ..helpful friendly staff..
Nice staff and fast but a little high on price
Customer service is great 👍🏼.
Definitely will be going back. Great customer service
Great service, quick turn around, great price
Very helpful , and speedy process collecti g ar and dropping it back
The stagf were veryy help full and extremely friendly.
Always the best 100% and all the staff very helpful
Friendly, helpful staff and good service
Although service was excellent building could do with being fresher
Rented a Peugeot 3008, good price and good drive!
Great customer service really helpful staff
Great service well specked car
Friendly staff. 5 Stars customer service.
Always full of helpful smiling people.
Awesome customer service as always! Thanks guys
Great staff, very helpful and responsive to needs
As above, arrogant 'computer says no' attitude to customer needs.
Easy renting, polite staff, no problems
I found the staff to be efficient and helpfull and friendly
Friendly staff, great service.
Great service polite and courteous staff
Good service and the guy in there are good.
Always getting cars from them. Friendly staff and new cars
Car rental service... need a car or mini van go here.
Helpful staff great van.
Amazing service and great staff
Service from Loughborough Road branch is excellent
Great I love these smiley guys.
V Good service 10 out Of 10
Very courteous and helpful team.
Excellent customer service 👏
Excellent friendly and professional
Great customer service.
Modern cars and great service
Leicester branch , staffs are good, friendly.
Great staff and great service!
Great friendly service.
All v g.
Great customer service
Very good
Always great service
Very good
Loved it.... brilliant team
Great customer service....
Great staff great experience
Excellent car rental
Excellent service as usual
Staff couldn't be more helpful.
Lovely helpful staff.
Loughborough Road staff was amazing
Vary fast and efficient service
Quickly arranged a hire car
Very good
Very good
All good
Very good
Very pleased with the service
Nice car
Its good.
J no
Nice
Great service
Helpful and friendly.
Excellent service
Great
Hire from here regularly
Great service
Coalville
Great Service
Great prices
Good experience. ..
Brilliant service
Good quality
Lovely staff
Good service
Ok service.
Good service
Top service
Incredible service
10/10 service
All said above
I don't have enough words as to how much I absolutely love enterprise. All the branches I have used in UK and abroad I have received the best service ever. Super helpful! I would always use this company and no other. 100/100.