Reviews of Enterprise Car & Van Hire - Oxford. (Car Rental Agency) in Oxford (Oxfordshire).

Enterprise Car & Van Hire - Oxford

254 Reviews

124 Comments

Car rental agency

Car rental agency

53 West Way, Botley, Oxford OX2 0JE, United Kingdom

Description

Information of Enterprise Car & Van Hire - Oxford, Car rental agency in Oxford (Oxfordshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Enterprise Car & Van Hire - Oxford

Reviews of Enterprise Car & Van Hire - Oxford

J. Y.

Easy pick up and return for 24h hire 👌🏽 recommend to get damage/excess waiver for peace of mind :)

c. f.

We recently rented a car from Enterprise for our Cotswolds Holiday. This was not our first time renting in this area. The service we received from Enterprise far surpassed others and was suoerior! The car was what we booked, it was clean and well maintained. The check in and check out process was efficient and customer friendly. Daniel Foord’ s customer service was outstanding! I was able to email him when we were returning and he ordered a taxi for us as requested. I highly recommend this Enterprise location, well done!

M. B.

Excellent car hire service - friendly and thorough. Rory went above and beyond to help us out and ensure we got to our train from Oxford on time after we returned our hire car.

R. S.

Superb service, really helpful, wouldn't hesitate to use again. Excellent vans and prices. Did I mention the excellent service?!

A. M.

This was my first time renting a car. From the beginning until the end I was explained the process and the whole experience was very pleasant. Special thanks to Florin and Alexandra who were very friendly and professional and made my customer experience fantastic. I will definitely rent with you again, loved it!

M. B.

I'm usually too lazy to write reviews, but I had an excellent experience at this Enterprise location. The car was well-maintained and clean. I especially appreciated Saladin, who did a five star job organizing the rental paperwork, walking us through the check-out, and getting us on the road. My only critique would be the car was less than 1/4 tank when I picked it up. I would definitely rent here again when I'm in Oxford. Thanks, Saladin and team.

J. B.

Make sure you tell them in advance that you need a lift after returning a car. Otherwise they say they'll book you a taxi.

I. C.

Great company, I have used them many times over the last few years. Sometimes I've gotten a free upgrade to a better car! Staff are always extremely friendly and professional.

J. B.

I have used Enterprise at Botley often over the past year, because I have chosen not to own a car and they are nearby. I use normal hires not the car club, because this fits my pattern of use. They are straightforward calm and efficient. The various staff have always been helpful and positive. I would not hesitate to use them.

8. s.

Car was booked from my workplace. Arrived and was greeted by a professional and kind person that had only been working at the company for a month I think she said. Overall very pleased especially because i was allowed to park my own car GT86 into their garage over night as I was a little nervous I'd come back to a car without wheels or any other aftermarket parts I had installed. Anyways, all of that was absolutely great though this morning when handing the car back I was greeted by a miserable worker that didn't even want to serve me and waited until another customer came in. Was then served after by another worker. Was pretty annoyed about that as it was so pleasant previously. It's business, play the game.

j. a. p. d.

Booked at last minute, by phone. Staff very accomodating and friendly. Weren't able to refuel car, as no diesel at local pumps, but enterprise were fine about it, agreed to charge us for what we had used at a fair price. Great experience from start to finish. Would definitely use again. Recommend.

N. M.

Due to a claim I had to put through my car insurance I was without a car for 3 weeks. My insurance company directed me to Enterprise for the courtesy car while my car was being repaired. The customer service was excellent. The staff were polite, knowledgeable and customer focused. The repair took longer than expected but during the process I was kept up to date with the situation and they couldn't have been more helpful. The condition of the cars was very good, although one did have a strong smell of cigarettes which was a bit off putting. If I ever need a hire car in future I'll definitely be heading their way.

K. G.

Would definitely use again.....loved my car for the weekend. Very good price too. Rosie was lovely young lady we dealt with

V. S.

Had a very pleasant and smooth experience with Enterprise. Got a nice price for the weekend, the first heck process went fine, returned the car with no problems at all. Also thanks Enterprise for giving a lift back to home. Wishing to return back and try another time!

S. G.

Excellent service. I need a car at 90 minute notice at 3pm, I was off and driving by 430pm.

H. R.

The service had been excellent so far in all my several rentals from them. The cars that I got were always clean and in working condition. The site is a bit off hand but their pickup and drop-off service compensates for that. In addition, there is a petrol station just next door which makes life easy when returning the car.

A. K.

Very competitive pricing. People are also very nice and they are open on Sundays until 4 pm. I only arrived at 5 pm and they still took my car back. Thanks! Only drawback is that there's no key drop off box.

s. c.

Efficient, fast, friendly and easy to use, even when renting a car to someone visiting from the United States. The team at Enterprise provided an excellent carm, valeted perfectly. Then they pre-checked it noting any defects. The team was kind enough to not raise an eye brow at me photographing the vehicle from all possible angles before we took it. None of this was necessary everything went without a hitch. Very professional experience as a customer service journey.

M. B.

Just rented for a van to move home. All week for an amazing price. Had to extend it by a day, called them up and for almost nothing we had it for an extra day. There and then. Amazing. Staff are warm, friendly, polite and knowledgeable. Six stars from us.

R. C.

Absolutely brilliant staff. Helpful and friendly. Have rented 2 vehicles in the past month (needed something bigger than my car to cart around visiting family) and both times the staff was helpful and friendly. No pushy upsell, just what I needed and a ride home to boot. :) Will happily rent here again.

M. D.

Fantastic service. No hidden fees after I paid through the Enterprise website. Diverse staff. Very communicative. I did had trouble getting through once but just tried a different menu option and was connected immediately with the front desk. I will use Enterprise again next time I'm in Oxford!

A. B.

Very helpful and understanding team at the Oxford Botley branch. If the service falls short for whatever reason they have suitably compensated the time after. They have provided service outside hours which they were well within their rights to deny. Quite happy with the quality of their service and cars.

V. K.

Service is great. Cars are nice. Staff is friendly. (Except for the Indian lady who has attitude!) Toyota Yaris was rented for45£ a day which is expensive in my opinion. Will rent again.

D. S.

Excellent and thorough service from Michael and Emma. They picked me up at my hotel and thoroughly explained the use of all car controls and paperwork/ insurance options (very unusual in my experience compared with competition). Car was excellent and would highly recommend this office to other travelers.

I. S.

All was fine with the vehicle. My only small gripe is that I asked for a 10:30 collection from my location, but wasn't actually picked up from my location until 11:15am, so it was after 12:00 noon that I got the car on the first day.

G. W.

Recently hired a small hatchback for approx. 10 days through my insurance company while my car was being repaired. Enterprise Botley kept me informed all the way and were very helpful from start to finish. It would have been helpful if a member of staff had advised before hand how to open the petrol gauge - I found out myself by looking through the manual but that is all really.

a. j.

I booked a car via the AA and thought I was booking a Vauxhall Astra at a great price. I was given a Hyundai i10 which to me is a much smaller, pokey car. The staff called to confirm the order and I think they downgraded me. It was a discount price, but I wasn't expecting a discount car.

S. C.

Staff were extremely helpful and I was very happy to have been given a free upgrade on the vehicle. My car had broken down earlier in the day and I had a long drive to do for the weekend, Enterprise got me out of a real bind!

R. H.

Excellent service. Needed to extend by a day and they had no issues whatsoever. Van was in excellent condition. Only negative I can think of is the carpark at botley branch is small and tricky to navigate onto a busy road.

D. E.

Car was fine and the ladies at reception were very nice. We had agreed beforehand that I would get a ride to/from the dealership. The Enterprise driver was short and rude, dropped me far from my destination

H. V.

Very friendly and professional service

A. A. N.

Affordable car rental with helpful staff that will pick you up and drop you off (provided you let them know you will need picking up). I have never had a problem and have always found them reliable.

D. C.

While very convenient, the location was very crowded with vehicles, and was difficult to navigate in a van, especially a hire one you don't want to damage. But the staff were excellent, the opening hours are good on Sundays and the price is reasonable.

J. j.

I booked a Ford Galaxy, a seven-seater minibus, a Ford Focus Estate, and a Toyota Auris, at various times during a visit from my Australian son and his family. The staff were friendly and helpful, there were no hitches, and the vehicles were very all very "young" and in good condition. I can particularly recommend this branch of Enterprise.

C. H.

As usual Enterprise are a pretty reliable service. They were a bit late picking up this time but upgraded us to an Insignia without needing to ask so pleased in the end.

D. T.

Megan was a delight to deal with excellent, friendly and smooth service. Highly recommended. Will definitely be going back again.

A. R.

Generally very helpful staff, always friendly, but last time had to wait for car

D. R.

Great service but you pay quite highly for any extras of Insurance etc.

H. L.

Wonderful staff, very friendly even gave us a lift home after we dropped the van off. Great service would highly recommend!

R. S.

Booked for pick up at our campsite for between 3.00pm and 3.30pm note Monday Clearly when ordering to ask if they would be on time as the previous 3 hiring as always been late I was assured would be on time but after waiting till 4.30pm I decided to ring Oxford branch to be told I was a walk in ,they then sent a taxi for me.Although I was given a discount I don't think it was enough compensation.

H. S.

Excellent friendly service: first class condition of the cars I have rented. Pick-up service a huge help. Highly recommend: reasonable prices.

J. L.

The staff here were super great. Both at pick up and drop off, they were friendly and quite helpful. While the location is not so central, the pick you up and drop you off which is awesome.

P. C.

Excellent apart from asking about the purpose of the hire - rather an intrusive question. it might be for happy purposes but it could be in order to attend a funeral. More privacy required at check-in, particularly when divulging personal information eg names, addresses etc.

K. C.

This company deserves a 10 ⭐ rating in my experience, superb customer service, really friendly team they've really gone that extra mile in helping us out in a difficult situation.. I would highly recommend using their services

エ.

booked here as the advert said they would pick you up...how are we supposed to know that in a tiny place like Oxford there would be 2 locations and we happened to book with the one that was not allocated for our hotel so they wouldn't pick us up 😕there was also no mention that the car would be a standard - which is fine but it took us about 20-minutes to figure out how to put it in reverse as there was no manual in the glove box and no mark on the gear shift...

M. C.

Excellent customer service, very friendly and extremely helpful Recommended highly

B. G.

I have very good experience with renting cars at Enterprise. I use mainly Botley office but had also a very good experience with Cowley office. Staff is professional and friendly without being overfamiliar.

R.

Aways helpful. Cars clean and great condition, even though these Covid times. Great keep up the good work.

K. T.

Have used the branch at Plympton a couple of times now, very friendly and welcoming staff who explain everything thoroughly. Will definitely use them again.

J. B.

Great cars and very helpful staff. I had booked a car and in 10 minutes of arriving, I was driving out of the carpark

V. M.

Great staff, really helpful and kind. Nice good car, and good price. Thanks a lot!

L. R.

Great customer service. Loved my Corsa. Sad to return it...!

S. G.

Mix up with online booking which set me back about an hour but the staff were very helpful and sorted the problem as soon as they could Would recommend this company for the helpful service and decent car selection.

A. P.

Great experience changing over a vehicle I hired from another branch that had mechanical issues. Very professional.

M. W.

Got a van from Enterprise for £30 a day! Great value and no problems with the vehicle.

S. A.

All very efficient - excellent staff especially Lewis at the Oxford Branch

A. H.

Very friendly staff

U. N.

Pricey compared with other providers. Good service should open more branches on sundays

A. S. W.

Very helpful and knowledgeable about their cars thank you for your help.

A. A.

The best car rental office at the price and the treatment of the staff are very friendly

H. F.

Perfect service! 100% will come back next time I rent a car in Oxford

J. P.

Great service. Social distancing used. Car was ready

A. G.

Never any problems. The staff are always super helpful and there is no pressure on the upsell.

E. C.

Staff are friendly and don't waste time. Great that they pick you up and drop you off.

G.

Spot on excellent service by Dan

E. T.

The booking in and out of the car at the Botley office was easy and with friendly service.

B. J. G.

Enterprise were friendly, professional and have me great customer service.

R. B.

Great service great car great value excellent customer service friendly staff

J. H.

Helpful and very friendly. Took me back to the train station on the return of the car.

A. T.

Very quick and friendly service after car broke down!

J. F.

Really helpful, really organised, really relaxed staff. Overall service was fantastic.

j. m.

The member of staff who served me was very very helpful and friendly.

A.

Perfect couldn't of gone any easier. Thanks to Jack who was straight up with all info needed cheers man

D. G.

Friendly staff , was disappointed I had to take a much larger van than ordered

S. R.

Excellent service by staff - efficient and speedy collection and return.

J. w.

Excellent service good value for money friendly and helpful

R. P.

Great service. Very easy and pleasant.

J. H.

Good service. Well done George

J. S. C.

Everything was good. Nice Staff, and Professional . Thank You

T. M.

Very good service and value for money too!!

P. M.

Great staff, very helpful.

E. O.

Reasonable prices, service was quick and efficient.

Z. Z.

Staff are great, prices are high.

T. G.

Very nice people and helpful ! Quick and easy !

N. S.

Excellent service and clean car

D. M.

Superb service. A great team!

D. D.

Good value and availability. Staff are switched on.

M. t.

It's car rental... can be hit and miss

R. C. D. B.

Always look for for customer, good customer service.

M. M.

Excellent, professional manner from all concerned

R. L. B.

Super friendly and efficient personnel

V. K.

Staff always been very helpful

p. m.

All good .no nonsense . Good experience

M. R.

Staff very friendly,and polite.

M. P.

Very professional but also very friendly.

B. D.

On time and friendly with all conditions explained.

A. M.

Good service and price.

R. N.

Great drop off experience

B. W.

Great service very straightforward

A. G.

Fantastic service and vehicles

S. H.

Great staff always helpful

V. S.

Excellent service excellent staff

M. S.

All ok

S. D.

Best staff and cars

K. S.

They rent cars, that's about it.

E. B.

Swift, easy no hassle

C. L.

Staff very helpful

L. W.

Very efficient.

T. P.

Supberb service

C. N.

Brilliant service

M. L.

Great

A. P.

Positive as always

M. M.

Great

M. J.

Nice and helpful

W. A.

Professional and engaging

H. M.

Budget rental

D. L.

Great service and excellent customer service by Jazmin. Very reliable van and will definitely be using Enterprise again, in the not too distant future 😊

C. y. D.

(Translated) Excellent service. Extremely friendly and understanding staff. There are no hidden fees after paying through the Enterprise website. I would definitely recommend this Enterprise office to rent a car in Oxford. Excellent service. The staff was extremely nice and understanding. No hidden fees after I paid through the Enterprise website. I would highly recommend this office for renting a car in Oxford. (Original) Excelente servicio. Personal extremadamente amable y comprensivo. No hay cargos ocultos después de pagar a través del sitio web de Enterprise. Recomendaría sin ninguna duda esta oficina de Enterprise para alquilar un coche en Oxford. Excellent service. The staff was extremely nice and understanding. No hidden fees after I paid through the Enterprise website. I would highly recommend this office for renting a car in Oxford.

A. A.

(Translated) Friendly and detailed service. Everything went well. (Original) Freundliche und ausführliche Bedienung. Alles hat gut geklappt.

J. O.

👍

X. Z.

(Translated) Car hire is super convenient (Original) 租车真是超级方便

C. R.

(Translated) Excellent (Original) Excelente

B. B.

A. S.

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