Reviews of Ribble Cycles - Head Office. (Carpenter) in Preston (Lancashire).

Ribble Cycles - Head Office

206 Reviews

119 Comments

Carpenter

Manufacturer

Walton Summit Centre, 363 Leach Pl, Bamber Bridge, Walton Summit Centre, Preston PR5 8AS

Description

Information of Ribble Cycles - Head Office, Carpenter in Preston (Lancashire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Reviews of Ribble Cycles - Head Office

J. S.

Ribble Endurance Ale Was not happy that a 1 month delivery wait time became a 3 month wait but delighted with the bicycle an Endurance ALe. It looks lovely great attention to detail fast comfortable good range no issues. Shortly after ordering the bicycle was given a £200 refund due to price dropping. The assistance is fine on 15% hills giving about 30 miles on 100% assist on a round trip the extender battery giving something like 87%more range. Unable to notice when assistance starts or stops at 15mph as so smooth. Other than hills being easy and a noticeble helping hand when you start moving it feels like an ordinary road bike. Ribble Endurance Ti - Being very satsified with the last bike and Ribble cutomer service, bought a Ribble Endurance Ti. As with the previous bike, long delays before delivery, but very happy with the bike when I finally got it. The bike came with lightweight Mavic Ksyrium SL 25 wheels, Ultegra 12 speed Di2 gears and a carbon fibre Handlebar. The Ribble Endurance Ti feels very light, manouverable and soaks up bumps and road chatter very well. To make the bike even more comfortable, replaced the seatpost with Redshift Pro suspension seatpost and a Brooks titanium B17 leather saddle, the brooks swift saddle ribble offer being too narrow and heavier. The widest tyre ribble offer is 28mm . Put on 32mm gp5000 for comfort and clip on mudguards. In winter using 32mm Marathon Plus tires. The bike has no attachments for a rack but works fine with a tailfin rack along with tailfin panniers and topbag. Changed the settings of the Ultegra Di2 to make gear changing super easy. Both buttons on the left change down a gear, both buttons on the right change up a gear, the chainrings are changed automatically. The recommended frame size is 1 size too big, but fits just right with a 60mm stem and the seat pushed forward as far as it will go. The handlebars were too low for my liking resulting in numb hands so used a stem riser to raise them by a couple of inches, now just right giving a sporty ride without numb hands.

G. T.

Bought a new helmet from them. Well priced, arrived safe, sound and on time. Exactly what you need.

S. D.

Beautiful product delivered as promised.

R. F.

Really miss my Ribble Audax. Great bike - value - service - whole package.

T. S.

Had a delivery go missing, and had to email a couple of times to chase up but they sent a replacement, and when one of the items was no longer available they upgraded to a superior alternative.

g. h.

have lost confidence to make any future purchases due to poor & inconsistent customer service.such a shame after many years of good service.but the little extra value is outweighed by pot luck service.

S. B.

Cannot recommend enough. A++ service throughout. Knowledgable staff whom love their brand and product.

c. m.

Great prices, but slow and unmotivated staff. Minimal shop staff makes for delays, and less stars.

J. L. F.

Great product selection, good prices, and outstanding customer service.

J. G.

Staff are really helpful and willing to go the extra mile!

J. C.

Excellent customer service an incredibly knowledgeable staff.

J. A.

Went to a Ribble shop and got measured for a bike. Think it was Ewan. He was excellent. Ordered my scheme voucher from work which took 8 weeks. In the meantime the cost of the bike went up by �200! So my voucher was too small and I couldn�t add money. Once I got through to a human they quickly said �We�ll honour your original quote.� Bike arrived and is brilliant. Love Ribble.”

A. G.

Great bikes, great guys!

K. S.

Absolutely brilliant service. Highly recommended.

A. H.

Awesome new bike range

B. C.

Excellent service, great value

G. H.

Cracking team, ace bikes!

J. C.

Top service

M. R. (.

👎🕳️

M. B.

A. D.

P.

Spent a good hour in the Clitheroe store being sized for a bike and specifying the build. I had my ideas and we discussed these in detail with Miles the Ribble representative. There was no rushing any questions or clarification I needed was resolved. No buying pressure or commitment was pushed or required After a chew over for a few days I pressed the button and ordered my first Ribble to continue my foray into cycling. A great experience and I�d recommend anybody considering a Ribble to get in store and get a proper fit. We even managed to get a test ride which demonstrated to me what a proper bike rides like compared to my equally priced commuter hybrid I currently slog the lanes on. Highly recommended.”

M. S.

I got my bike a month earlier than my expected delivery date after waiting for 7 month. The bike was worth the wait Ribble made me feel like kid in candy store. The customer service was on point. Special thanks to Tom (after sales account manager) who called a few days after my bike has been delivered to make sure all was good and he also sorted out a few errors for me immediately.

S.

Been looking at Ribble bikes for a while and eventually decided to whip the credit card out and press the button. Bike arrived in less than a week it was well packaged, saddle already in place just the handlebars to straighten and adjust and pedals to go on and quick check just to ensure the wheels will stay in place and there is fluid in the brakes and away I went. Great looking bike which I'm very happy with.” would definitely buy Ribble again.

R. T.

This was the first cycle to work scheme I have done and I have been amazed at how easy it has been. I also have been wanting a Ribble since the first advert I saw ages ago never thought I be getting one the CTWS. The choice was easy for me as it will be mainly used for work and back and holiday trips. I went to the Bristol store and ordered the bike there the very helpful gentleman took me though the whole process ordering some accessories as well. Then I walked away with receipt (electronic) and a wait for the bike to be built. Will do a full review shortly after getting the bike.”

p. m.

My husband ordered a hybrid electric bike, for myself.. The process was really easy, type, size, etc. This a second bicycle purchase from Ribble by my husband. We really can't wait for its delivery, its like being a child waiting for Christmas.. Then once again, we'll be cycling together ❤️.. Ribble have been very informative regards the order, we would always recommend dealing with them..

I. R.

“In April I visited the Nottingham store where I dealt with Euan. He was friendly professional and knowledgeable. With his help and guidance I decided which bike I needed to order. I went home and via the website built the Endurance SL disc that I wanted. I was aware of the delay with delivery of the bike and was prepared to wait until the July delivery date. In early June I received an email informing me my bike was built and ready for dispatch. The bike is excellent great build quality and arrived very well packaged. It was an easy job to build it and am very pleased with my choice and the assistance I received at the Nottingham store and a little later with a minor cycle to work voucher issue which was rapidly resolved by the customer services team.”

S.

Ribble’s service is impeccable, from the very first “click” on the “customize your own bike” icon, to the follow-up phone call I received from England, a couple of days ago while enjoying my morning cappuccino in America, in order to ask if was enjoying my new bike. The answer was an emphatic YES! The bike operates like a dream, and is the envy of my peers. I’m so grateful I purchased my bike from Ribble…after nearly a year of shopping around for the best bike and value to meet my needs. Thank you!

A. L.

Always a great experience. Speedy service and good customer service chat or WhatsApp or video when I need more help. Awesome bikes too, LOVE my Endurance SLr Disc!

M. J.

“Welcomed in a friendly but not pushy manner I was allowed to take time to ponder over the two bikes I had made my mind upon. The opportunity to size me up for frame and handle bar size was welcomed to ensure correct order was submitted. Overall a very pleasurable experience in choosing my retirement bike to myself thank you Ribble I look forward to collecting my bike in the very near future.

j. k.

Picking and customizing my new bicycle was very easy on the Ribble website. I bought a very high end bike with a few modification. I went with Black on Black but it was easy to see all the color combinations. The chat feature also helped and the team was very responsive.

S. C.

I had heard there were real problems with the company being able to supply bikes within a reasonable time frame. However that has certainly not been my experience. I ordered on the 3rd July and was given a date of early September. Knowing how hard it is to source parts at the moment I thought that was not unreasonable. However my bike turned up on the 5th of August. Half an hour later I had set it up and the following day went out for a 40 mile ride. I'm really delighted with the bike.”

W. W.

I took more than a year researching options to purchase a new bike. The overall shopping experience for me was 5 stars - I have probably spoken with most if not all the in-house Ribble associates answering questions ranging from frame materials to seat flex and all things in between. Everyone has been very patient with my many questions - sometimes answering the same question twice in the same call. While order delivery times are very much delayed this is not Ribble's fault given what post-COVID supply chain issues are. To be fair I didn't expect to have a bike ready for delivery right away. All good things come to those who wait. Highly recommend the bike builder and in-house expert video-call service. It's all top notch. 20230528: I have had the bike out on several occasions once the snow had melted here in Ottawa. I couldn't be happier with the overall performance, quality and ride-ability of my new CGR-AL. I started focusing on riding packed gravel packs rather than roads the past few rids, and other than getting to my trailhead, I can't see myself riding roads primarily any longer. I chose to upgrade my wheels to the Mavic All-Road and they are super smooth and tough. Matched with the Schwalbe One G Allround tyres, you get an excellent ride, with just enough feedback to feel the riding surface without loosing confidence. To be fair, I wouldn't ride them in mud, but for packed and loose gravel, they are excellent. All in all a great ordering experience and an excellent product. Thanks Ribble!

R. B.

I’m really happy with my Ribble Ultra SLR. Amazing bike with phenomenal detail and quality. You can’t find this in another brand. Believe me I’ve looked. The others brands are overrated and over priced for example Trek bikes. Keep up the great work and Excellent customer service.Thank you and cheers.” Wow the new Ti gravel bikes look super too!!

S. W.

Purchased my first Ribble bike in 1997... Just ordered an Endurance SLe electric road bike online. Was easy to do applied for credit too no issues. Visited store just to check sizing as I'm in between small/medium - advised to go small along with some subtle customizations. All in all a smooth process with no stress to order my new bike.

S. G.

This is the 3rd bike I have ordered from Ribble and can’t help feel the quality has slipped. The other 2 bikes were perfect straight out of the box but this one had cross threaded bolts in the seat post, incorrectly indexed gears and some other minor issues. Based on my latest experience I will think twice about ordering from Ribble again.

J. D.

Unboxing experience was fantastic the extra free toolkit was well appreciated. One thing I think could be improved as a novice to the whole thing was notification that pedals are not included! I could have added them in my order. It was only till after order I found it wasn’t t included and then ordered them separately :/ Bike is fantastic of course.

P. B.

Delighted with my new Ribble Endurance SLe - 2 months in and 2000 miles on the clock. This is my first full carbon road bike and I am using it for commuting 130km round trip to / from Central London 3 days a week. I chose the "e" model because it gives you "speed-assist" electrically when you pull away from the lights and then seamlessly melts away so you can enjoy a normal ride. The system is a delight - I was worried I'd ruin the bike riding experience by having the electric-assist - however it actually makes me appreciate the pedaling even more!! I just can't praise it enough - designed by geniuses who clearly ride bikes themselves and assembled by dedicated skilled geniuses and sold by geniuses who are also friendly and approachable. The sales process and after-sales; I should have started with this - amazingly good experience! The staff on the phones are friendly super-knowledgeable and honest; for example part of my route goes through a Ford but rather than saying "it will be fine" they said that I should choose another route or another bike - not what I wanted to hear but they gave the correct answer rather than just saying something to get a sale !!! (I chose a different route and am glad I did so). After I bought the bike I was utterly and completely delighted - it exceeded my expectations by so much; I was really surprised because I was already worried that my expectations were too high to start with!! It took my breath away - and during the first ride when it was fresh out of the box I just could not stop smiling - literally could not stop it was so amazing. After 1000 miles or so a rattle developed so I called the super-helpful staff to ask for advice - and to my surprise even way after the sale was done and this is now a "used" bike they were just as friendly and helpful as they were before the sale - these guys are just genuinely nice people and they gave me some good advice. As it happens it was just a creak, and re-greasing the steering head silenced it. The running gear on my bike is 105 and Hydraulic brakes. My previous bike, (which is now my spare), had the "old" 105 - and the difference is really quite striking - immediate gear-shifts and silky-smooth performance. With hindsight I should probably have held my breath over the cost and bought the Di2 shifters because my friend has these and raves about it - however I do not experience noticeable lag in shifting, and it is great. Battery life? I've completed 30 charge cycles, already, and actually the forecast range I am getting is actually very slightly higher than it was out of the box, (around 110km), so no deterioration. The forecast range on the App appears pretty accurate - although hillier routes do soak up more juice from the battery. Lastly - I should talk about the overall "feel" of the bike. It is quite "stealthy" for an electric bike - it just looks like an ordinary bike. The downtube holds the battery - which makes it about 5mm to 1cm wider than a typical downtube - Don't know why, but even with the power off, it feels like it is pushing you along because SO MUCH of your pedaling converts in to forward motion - so maybe the extra stiffness gives it that? Whatever the reason, it feels GREAT. I really love my old bike and almost feel disloyal when I ride this one, however the full carbon frame is amazing - I really agonised over whether to go for the ALe or SLe - and am glad I bit the bullet. I have not ridden the ALe, (and hear that too is amazing), however the SLe is perfect for me and I am really happy with it. You can ride it just like a normal bike and if you are a purist you could pretty easily remove the battery (about 3-4kg) and buy a second back-wheel without the motor in the hub and you'd have a rock hard fabulous Endurance SL bike. I have not investigated removing the battery, but doubt it is too hard to do. For me - when I want to ride without the electric assist I just switch it off!!! As you can see I am delighted with this bike and totally recommend it!!”

M. R.

Unbelievable bike. I must admit the wait was slightly long. But it's here. I really can't believe was a fantastic bike it is. Rides like a dream and looks amazing. Totally worth the wait

j. g.

“This is my second ribble bike and this also does not disappoint. After picking up my endurance sl disc I spotted the al gravel in store and I just had to have one . Took me a while to convince the boss lady as I already had 4 bikes . But after selling 2 I made the order . 4 weeks late got the phone call to say it was ready . I couldn't be happier .I ride it everyday to work and back 15 miles come rain or shine what a bike this is . Ordered with sram as best lead time and this again does not disappoint. Very crisp and precise shifting very impressed always had shimano group sets but have to say I love the sram set up . All in all brilliant bike and brilliant service”

E. B.

My bike arrived well packaged and the quality and assembly was excellent. Delivery was quicker than I had expected and the communication from Ribble Cycles has been very good and kept me updated.

A. S.

“I’ve had the bike around five months now and love it. I went to Nottingham as I wanted to be measured for the frame and wanted advice on some upgrades. The ordering and buying process was really easy as is the bike builder (thanks again Nottingham store). I chose a small frame (I’m 5’7”) and the fit is great 105’s with Ksyrium wheels for the weight and being tubeless ready which I’ve now converted and a carbon seat post. I ordered it in November 2021 with a delivery of May this year so was very surprised when it turned up at the beginning of April. I don’t regret my purchasing decision as it does everything I could possibly want from a bike and sometimes wonder if someone really needs a carbon frame. thanks again Ribble!”

d. r.

“Site easy to navigate and it's also great that you can customise the spec of your bike how you want it to be. The only issue I have is around clarity. On creating my bike spec and placing the order the site states an expected despatch date of August 22 yet looking at the list of components needed one says not available until 30th October 22. Which in all fairness I'm OK with. But other than that having road tested the same bike at the Clitheroe store I will have a great bike at a price I'm happy with.”

K. B.

Easy to navigate website when placing order. Upgrades easy to understand and order as well. Very courteous and responsive staff. Needed to make a few adjustments to my order after it was placed and the staff ensured everything was correct upon receipt. Even received a call from England shortly after my machine arrived checking on set-up and answering any questions. Absolutely LOVE my new Ribble Ultra SL it has been dubbed "The Rocketship" due to its sleek design and the fact I am hammering my buddies on our weekly rides. One of the noticable differences is that I weigh 137 lbs and am known as a climber but my Ribble has increased my descending ability against heavier riders that used to gap me going downhill!!”

S. S.

I recently purchased a CGR SL. The online bike builder and customer service interaction was top notch. I needed to revise my order and the experience was simple and clearly communicated. The absolute best part is the value of the components offered at a reasonable price versus my LBS. I look forward to racing my new Ribble at the Gravel Locos in Hico Texas next year.”

D. I.

“I found the Ribble website helpful before going to the Bristol store. It enabled me to concentrate on the different styles of eBike. I found the staff at the Bristol store knowledgeable & most helpful taking me through the eBikes on display explaining the differences. All round it worked out well for me and I made my decision there and then. Now awaiting delivery - hopefully next month. ”

J. C.

Ribble’s customer service has been good at every stage….. firstly when I started thinking about purchasing a bike, then when I visited the store at Clitheroe, followed by the help when taking delivery, and most recently when resolving a problem caused by my colour blindness which made using the colour-coded ebike controls difficult.A solution was forthcoming, and I feel confident that there is a genuine desire and enthusiasm to help, rather than just sales patter. A great company to deal with, and great bikes!

T. M.

My order on expected time. The bike was well packed with no damage to either bike or packaging. Very easy to set up and running 100%. Thank you Ribble Cycles.

E. F.

“The website was easy to navigate and never got stuck in a corner with no explanation of what was going on. It interacted effectively and quickly and was an easy efficient way to select my bike. I have been on other websites and at times I just give up and go elsewhere.”

S. C.

Excellent service in store and online. Bike arrived ahead of schedule. Six weeks of use and very pleased. Great bike (Gravel Al e Sport) and great service. Thanks.

T. L.

“It was a long wait for my bike but thats the way it is for everything these days. I have spoken to the helpline a couple of times during the wait and they were helpful lovely and professional. Now the bike has come wow it is brilliant love it I'm glad I waited.”

D. S.

I ordered a CGR TI (to Germany) which arrived nearly two month earlier than expected. The bike was very well assembled it rides Smoothie and fast and after 25k km I haven’t had any issue at all!

T. M.

I recently purchased a CGR Ti from Ribble. Delivery time from UK to US was excellent, as the dispatch-to-door time was only a few days. I had waited a couple months for the bike, but my Expected Delivery date was November, so it coming 3months early was fantastic! I had a bit of trouble assembling because i made a simple mistake, but the customer service was super helpful over WhatsApp and email. A week and a half later, I found time to go ride outdoors and I was blown away by how well the bike fit, how it rode, and of course, how it looked. Couldn't be happier with my experience, and I'll be recommending Ribble to anyone who asks about my various bikes.

K. G.

I ordered a bike from Ribble in October 2021 and it arrived early August 2022. It arrived in a very large box packed with protective packaging and in a good condition. Fitting handlebars and saddle went okay following the Ribble guides. Since taking delivery I've done few rides and am getting used to the features.

D. H.

I love my Ribble Ti Endurance. I was lucky in that they were able to fulfil my order in about a month. Certain frames/equipment/paint are taking significantly longer; certain orders are taking a year. Communication with Ribble was always easy.

B. C.

“I live in Spain and decided to buy my ebike from Ribble the information on the website told me all I needed to know apart from a few small details which where answered promptly by the Ribble team. The build time for the bike was made clear from the start and once built delivery to me in Spain in no time at all. Very content with all from Ribble.”

M. F.

Excellent products ( in my case a CGRti) backed by a first rate knowledgeable and helpful sales team. The live video chat is a great chance to talk through any queries you might have as well discuss specification options before placing order. The Ribble store at Cribbs Causeway were also super helpful and went the extra mile when looking at frame size etc.

P. M.

Super friendly Ribble cycle staff, well made bikes and there's a wide range of option for spec. Easy ordering process and useful frame size checking machine”

J. M.

Love my GCR Ti! Ordered it during the peak of the parts shortage and they were really responsive about part lead times. Was easy to assemble and the quality was fantastic. Love the feel and aesthetics.

J. E.

“Very good experience when buying my gravel bike. They honestly said they would deliver by mid August but I received it at the end of June. The bike is just what I was looking for great!”

O. W.

Update July 2022. I've had the bike a few more months and been on a multi day tour with it. Overall I'm much happier, it rides well and is well built. I had to have the gears fixed at a local shop as the front derailleur had not been set up well. Also had to flip the stem upside down which made a big difference to comfort. My one gripe is that the back of my shoes sometimes rub against the frame which I guess is a factor of the wider frame. I'd still think twice before ordering from Ribble as the experience with them wasn't great but at least the bike is decent in the end. Update April 2022. Bike arrived in November, 6 months after promised and 9 months after ordering meaning I missed a whole year of cycling on it. Have taken it out a few times this spring, some elements are good (brakes, frame) but the gears are badly set up, chain is rubbing a lot and can't get bottom gear. Adjustment screws are already at the limits so presume it may have been installed wrong. Will give Ribble a call but frankly don't expect much help from them. The 1 star review feels quite justified right now. Original review: I'm in the same boat as everyone else it seems. Ordered and paid £2,300 for a bike in February 21 with a May delivery date. Pushed back to June, then July, now there is no date at all. Updates from them are getting less and less frequent. Genuinely worried I'm not going to get a bike at all at this point.

d. b.

Just nipped in to the Ribble store in the mailbox in Birmingham to check out the 725 steel disc & get the true colour shade of the custom colours ended up purchasing it there & then .No pressure sales no feeling like I had to but just good honest knowledgeable & friendly staff.”

S. O.

“Love the bike Delivery and assembly easy Support when needed timely and spot on”

J. L.

I found the service at Ribble very good. I bought the Aluminium with 105 road bike, suited my needs and budget. Got the bike in July which was on target with the expected delivery at purchase. I used the online expert at one point and I found them helpful although upon reflection I had no need to contact them if I had stopped to think. The bike arrived on the other side of the world well packed, easy to put together and I was impressed with the small set of tools supplied for the assembly and ongoing maintenance. I ended up very pleased with the purchase.

R. R.

Timely updates from the team at Ribble are very welcome. The delivery date for my new bike can’t come quick enough.

M. G.

Ordered my bike 10th July, was called mid August told there was a delay and I would get £100 extras, and that my bike would be built no later than 23rd oct, ive just been told parts not arrived so should be built week ending 6th November, we'll see, I'm not confident. Update, its now put back until 17th Dec. Update, put back again until 25th Dec not sure I'll get it built that day. My bike has arrived, before my latest build date and it looks very nice, not had chance to try it yet but I'm sure it will be perfect. Just had to put on the handle bars and seat, only gently nipped them up, not set up properly yet. Changed my star rating from 1 to 3 as I'm pleased with the product but not the service.

J.

Was a quick and easy process with plenty of choice to kit out my bike. But the pre-build models were also a help!

A. F.

“Lots of flexibility in bike design great customer service and a very high quality product. What�s not to like?� Did I say I think I am also a little bit quicker now?”

r.

Popped into the Preston branch today and was met by Jaco. A very pleasant man indeed and was totally honest and informative. I had my eye on the sle ultegra however rode the di2 briefly and loved it. Amazing how lightweight it is for an electric bike. Many thanks to your professional staff for trying to get my bike built for me in the time I desired. I’ll be back soon. Well finally returned and collected my new sle di2 ultegra. Many upgrades and extra power pack. Took this out yesterday for my first ride and managed 27 miles without any aches and pains from my knee. This bike is truly a godsend and I cannot thank the staff enough for assisting and guiding me throughout my enquiry, purchase and ultimate collection. Thankyou so much.

J. F.

Long wait for my bike, but fantastic bike when it came. Would have given 5 stars if it's didn't take so long, although this was due to covid

G. 1.

Recently bought a frame and bars from Ribble and needed a special stem spacer for the integrated bar system. Was looking like I'd have to fabricate one myself, but Matt Arkwright dug around and found a spare one for me. Excellent service and fantastic bikes, will be able to get my Endurance SL completed now.

s. r.

There were some complications with my order due to being a ride to work purchase but the customer service team were first class and sorted everything efficiently. Very many thanks to them.

P. H.

Purchased my second Ribble road bike and again very happy with the bike and service before and after. Advice prior to purchase was Informative and not pushy despite this a virtual call. After delivery of the bike I had a issue with the stem size having not been able to try the bike before, this was resolved immediately. The Ribble Endurance disc rides fantastic! Thanks!

L. D.

Most businesses customer service levels dropped during the pandemic but I have found that Ribble have done the opposite. I cannot recommend them any higher, I ordered a bike and was kept updated every step of the way by their staff. It is refreshing to see that their bikes are manufactured in the UK to such a high standard. For quality and customer service, Ribble cannot be beaten.

M. W.

I purchased my Ribble through the the the website and it was extremely quick and simple to do and the estimated delivery date was very accurate. My bike was delivered using a 2 man team ensuring it didn't get damaged the bike arrived partially built just needing the handle bars, seat, lights and reflectors fitting. This was very simple and made easier by using the tool kit provided. Overall I am extremely happy with my purchase and the service I received and would highly recommend

J. C.

Very informative and helpful. I did have a problem with my bike but they sorted it out very quickly with excellent service”

d. b.

“If you want to buy a bike buy a Ribble nobody does it better. I’ve had 2 previously in the last 15 years trust me they’ve got it spot on.”

S. M.

I've had a ribble endurance sle ultegra now for 10 months, well 6 months physically with me. It's been back with ribble now for the 3rd time... 4th if you include the defective back wheel. The speed sensor error 33 has been a consistent fault throughout. First it had a "firmware" update... which I found strange as it was brand new... next it had... well I never got told what it had as they wont tell me. Then the rear motor went. Then it packed up 3rd December with the same fault speed sensor error 33. It's been with them since 10th Dec and took till 21st Dec for them to tell me it had arrived even though I'd sent many messages. I then received one message saying they will be speaking with ebike motion to resolve the issue but didnt tell me what they had been doing with it for 10 days. On the same day I had another email saying parts had been picked to fix it and it will be with a technician shortly to be sent back to me. Then today 29th Dec i receive a message saying eike motion have to log into my bike to find all the error codes. Needless to say itll be with ribble over a month before I get it back. In almost a year... I'll have had it maybe 7 to 8 months... 6 of those when it worked fine wrll on and off. Customer service prior to getting the bike was ok and it was delivered quickly however this was March 2020. The bike is lovely to ride and lovely to look at. It's just the lack of confidence now to go out on any decent rides. I set out on a 40miler... 20 miles from home it packed up. For someone who has bad knees through years of cycling and needs an ebike to keep doing what I love... just dare not go far now. Just feel really let down by the company and just to make things worse... never once have they apologised for the faulty product. It's been returned with a crack to the iwoc button, ripped bar tape and crack to the plastic panel under the BB. These were replaced the 2nd time it went in but I did my own bar tape. The customer service afterwards is terrible though. Think I'm up to 56 emails now... I've had 1 phone call!! They apologise eventually for long wait times for getting back to me but never say sorry you've spent a hell of a lot of money on a bike that doesn't work properly. Ive asked to be put through to a manager or supervisor but wont happen. In a time when we really need to be supporting local business, this just goes against it. Wish they would just be honest really and tell me exactly what the problem is. I have a feeling after reading alot of recent reviews it's down to poor supply chain management. I can appreciate this to a degree but other bike companies arnt struggling, other retailers arnt struggling. Just really really disappointed. Update 6th April 2021. I got the bike back on 7th Jan but they didnt send the charger. Got that 9th Jan. Anyway (touch wood) the bike has been brilliant. Never faulted since. Been using it as much as the terrible weather has allowed. When it works it's an absolutely amazing bike. Comfortable, responsive (for a heavy 11.6kgbike, my old Rose weighed 6.3kg). Assistance on the hills is a blessing nowadays for my knees and because I've had an extended run on it the fitness levels are back and I'm happy to say I'm running around with it on economy mode. I did 38 miles on economy with it on high for a few tricky climbs and still had 68% of the battery left. Brilliant. Hopefully... hopefully the gremlins have gone!

k. &. k. s.

Great bike (R872) delivered 5 months ahead of schedule”

B. W.

I've had a really good experience. Order my bike and picked it up a few days before the original estimated build date. Really good communication and now that I have the bike, I can't fault it. I've read a few negative reviews over the last few months. I can only assume they have had a few issues due to covid but I have no complaints.

R. W.

Very helpful staff. Let me test ride different frame sizes in the car park, made adjustments until I'd found the correct setup. Went ahead and purchased an endurance SL disc. One minor issue at the beginning but customer service bent over backwards to rectify. Absolutely love the bike and have other bike brand owners comment on how nice it is and offer to buy it off me. I would recommend. People need to understand that Ribble bikes are completely customizable and this does delay build times.

C. H.

During lock down, I waited as each day dragged on with no bike or bike build date to follow my order confirmation. So, I sent a polite email, and just one more while waiting nearly week for the reply which expressed sincere apologies and an explanation with the promise of a good will gesture that added considerable extra value to my bike build. Very soon following that, a SMS message to arrange delivery. The bike is very much as expected, as a matter of course, all I had to do was just check tighten the usual. All's well that ends well; I'm very happy with the service I received, considering the pressure they must have been under during this very stressful time and with unprecedented levels of online orders! So far, over the moon with my bike. I would recommend :-)

S. G.

Ordered a new bike form Ribble - It arrived 2 months late which was not a great start then they let me take it home with some parts missing. They did however sort the issues out after I returned it to them. Maybe their QC is a little off, but they sort the issues out. Great bikes for the cost & they are always willing to give advice. I already recommend them to friends.

T. B.

Ordered a Ribble Endurance SL Disc and its headset kept coming loose and I couldn't get the right tension on the bearings. It was either loose and knocking or to tight and impeded motion. After trying many things I took it back to Ribble to be fixed. They said the bung was not installed correctly. This did not fix the issue so I had to go back to Ribble. This time they said the steerer wasn't cut straight. But the headset still had play. The employee I was speaking with acknowledged and said he would get it sorted. I was then told the noise/movement was from the front axel being dry. I was very surprised how over tightening the headset resolved the symptoms but collected my bike. Very quickly the knocking noise and feeling returned. I really wanted a refund at this point but the Customer Service team convinced my to take it back one last time. They said they would try a new fork and if that didn't fix it they would also replace the frame. When I took the bike back I once again showed the man running the shop and he agreed something wasn't right. Customer Service called to let me know they have replaced the headset bearing and the top cap/bung and its all working now. I once again made the trip to collect my bike and steering was even stiffer than before! I just took the bike anyway as hoped the grease in the new bearings would soften and maybe it would finally be fixed but this has not happened yet. I have probably ridden 100km it has not improved. When the headset play is removed, the steering becomes so stiff it really effects the handling of the bike. Rebecca was great, she seamed genuinely interested in getting this resolved. Unfortunately the mechanics could not resolve this issue and kept saying it was fixed when it was not. This is deeply disappointing. If it was not for Rebecca's great customer service I would have given one star but she was fantastic. It is a shame the mechanics are not.

W. A.

Had my Ribble road bike 5 years and noticed structure damage on the seat stay, a hairline crack on each side. Got in touch with Ribble. They collected my bike. Replaced the frame and sent it back within 2 weeks. Great service.

A. P.

Ribble's website makes it so easy to build the right bike for you. Select the components you want for your ideal ride it will even let you know if they aren't compatible. ( a very happy) Endurance AL owner.

K. S.

I bought the 2016 GranFondo 105 online a few weeks ago and the customer service has been exceptional. Ribble are an English online outfit and cut out the intermediary and whilst you might not get the comforts of being able to nip into the shop down the road they more than make up for it through their product competitive pricing overall service and package. All bikes are custom made so remember to order well in advance

J. M.

Please contact me regarding my ebike SLe and error code 33. I have tried and tried to get you to take the bike off me and am more than happy to deliver it myself as I'm just down the road. Why you don't answer correspondence beggars belief when you can clearly see the damage it does to your reputation. PAS sensor. Error code 33. Even send it me and I shall fit it. Mostly disappointed especially after spending 2500.. Ribble did take it and repaired it in a couple of days. Many thanks.

M. R.

I have bought numerous items online from Ribble and am very happy with the low prices, the good quality, and the prompt customer service. I am very happy with the Aero 883 which I have used extensively for club rides, commuting, and now randonnée. I am in California, so it took a bit of faith to buy a high end bike from overseas, but it was worth it. UPDATE: I am now in my second year with the 883 and have close to 8000 miles on it. Still performing well.

M. M.

I have had my R872 for nearly 6 months now and I am delighted with it. I visited the store a couple of times before buying and the service was excellent - this is the model they recommended for my commute and it is bang on! Compared to my (very) old Cannondale, it is like driving a Mercedes-Benz, so quick and nimble - perfect for my 40km round trip commute to and from Heathrow airport... the assembly was very simple after it had been delivered, so no worries there.

P. G.

“Super efficient, very informative. Extremely comfortable buying experience. Highly recommended.”

D. T. F. T.

Ive ordered things via the net and picked up at the store quality gear Only the other day Is to get some parts for a bike and went in ten minutes before the store was due to close. The young chap that sealed with me (and I can be a challenge) did so and had me sorted in no time. Thanks Ribble the parts fit the bikes had a ride out and I'm well suited.

J. M.

Ordered a bike online, called to ask regarding a bike they had on offer and offered great advice so changed my order with no problems, received bike within 10days of placing my order. Packaged extremely well and perfect instructions, thanks Ribble!

P. S.

Service was outstanding. There's a lot of rubbish on the Web about ribble giving poor service absolute nonsense. Handed in my cycle to work voucher on the Friday got an email same day to say there was an issue so the bike wasn't ordered till the Monday (my fault I didn't see the email) was told 10-14 days for build and delivery.it arrived the next Monday. Highly recommend these guys.

P. M.

Absolutely seamless experience, top marks. I built my bike on Bike builder and received said bike 10 days later ! Spent about 1100 quid for the evo pro carbon with 105 and Fulcrum racing quattro and delivery. Bike is absolutely great in size ( M ) but i find it a big medium, i'm 5ft8 and reckon i could have got away with a small. I also like the traditional cable routing and threaded bottom bracket for ease of maintenance later on, I've heard too many expensive bikes with push fits come creaking past me. It just needed a few tweaks when it arrived, brakes were adjusted too tight but gears worked perfect first time. checked over every bolt before riding and nothing needed tightening. My leg warmers were missing from my summer bundle on arrival but landed through my door the following week, probably out of stock at the time. I looked at Planet X bikes and although maybe slightly cheaper for what i wanted they didn't offer the same range of choices. I did all this online and didn't speak to anyone at Ribble or Planet X to try any bartering. Would definatlely recommend Ribble to anyone. I will consider them next time when my commuter bike eventually gives up but my bikes last me around 10 years. Paul Northumberland

J. V.

Awesome bikes at a great price. Communication from Ribble as they prepare the bike and ship it is great. Emails were replied to within a business day. Bike arrived in the U.S. earlier that expected.

R. B.

Website was great. Very easy to purchase my shiny new bike. There was enough detail about the component options without being overwhelming. Frame Measurements and advice on sizing was helpful. The proof of the pudding will be in a few months time when the bike is delivered!”

J. L.

Great service and fantastic bike, very happy customer.

J. G.

Probably the best online store for cycling enthusiasts - no matter where you live! Great product range at great prices especially when the goods are on specials. Had to return a defective crankset from oversea. The whole process was a breeze thanks to friendly and efficient customer service. Correspondence was clear and responsive. Not only did they replace/dispatch the crankset quickly once the returned item had been received, they accommodated my request to have it upgraded - at a discounted price too! A happy camper!

R.

Used the online shop a number of times and always had good servicr but decided to pop in to see the shop. We were greeted by a bloke who seemed to not want to be there when we started asking questions. The bikes all have prices but are not actually the price for the spec... They all have 'from' prices which isn't really helpful. For me I would like to know how much something is without having to keep asking. Shame really as the online service is so good.

A. S.

The bike was delivered a lot quicker then expected. Good communication and good customer service. Ribble is going to be my first choice when it comes to bikes. Thanks to Ribble team for putting together excellent bikes

b. b.

One star reviews, probably all the !#?!house rats that abandoned a real local bike shop to save £5. You've brought it on yourselves!!!!!!! Not many of the good ones left to fix/service and if there are they have a huge wait. Well done!!!!!!!!

M. H.

Excellent product. Excellent customer experience. I had a small issue with my mudguard which the Ribble team sorted asap. Love my bike. Highly recommend.

N. T.

I've bought two bikes from Ribble and on both times I have received them when they said they would be delivered, I have found the staff helpful and knowledgeable and really enthusiastic.

T. P.

Visited on Friday. Great showroom. Staff really helpful and knowledgeable. Had bike fit done to determine exact size. Brill.

D. G.

Great service no waiting friendly helpful and knowledgeable staff

M. E.

Having decided to purchase an electric bike I considered a number of options before opting for a Ribble. The website was informative giving me insight into the different styles of bikes available very useful for someone who hadn’t bought a new bike in 30 years. Having chosen the type of bike I wanted I was given the option of popular configurations with the option to make changes to the standard bike. The impact of each change on my delivery time was clearly indicated so the delivery date of my final selection came as no surprise. The ordering process was simple and I look forward to recent new bike in time for my birthday in September

s.

I am in the USA and I bought a Ribble Ultralite clearance Bike (2016) bike unseen. It was because a member of a bike forum bragged about the quality of his bike. I bought it and the customer service and communication was no different than a of Local Bike Stores. It arrived much faster than expected. They said it would be delivered by Monday of the following week but I got it the Friday week of. Everyone I know is impressed by this FAST starter bike with Tiagra Gear Set.

P. W.

Good experience all round. Long wait but that's the way of the world currently

B. R.

I had a couple of slight hiccups getting there and previously left a poor review, however all problems were sorted and I was really pleased with the frame I bought and the help I received from the guys at Ribble who were really nice. Thanks guys - changed my 1 star to 5. Well done!

A. C.

Bought a lot of goods here including bikes. Staff friendly and informative , prices very competitive, you may wait a whole depending when u go but it is well worth the wait

N. S.

Really helpful staff, had a few issues with availability but the staff pulled a blinder and I got my bike when I was promised. Great value for what you get.

D. A.

Of course the prices are excellent but what set them apart for me was the customer service. I rang the guys and asked for the item to be posted quickly so it arrived before my wife spotted it and they did! Thanks lads!

B. G.

Great service from the team when my bike went wrong, shame it took for the back wheel to fail before they agreed there was an issue i reported a month ago, but we got there in the end, thanks to Andy and Dee in customer services for getting it sorted, its put my faith back in Ribble

C. D.

Fantastic service on my Zipp stem. Great price and arrived immaculately packed. Great job! Thank you.

S. D.

A couple of hiccups mostly down to my own idiocy, but came good in the end and provided a well put together bike. Good stuff.

N. C.

From build to delivery I cannot fault them, beautiful bike and great customer service

C. S.

I recently purchased a Ribble R872 and I was extremely happy with the entire experience. I was going to CA for a couple of weeks to see my parents with my child. I wanted a bicycle to ride while I visited (and also for the future). Given all the supply chain issues I thought this was going to be a futile exercise. Amazingly Ribble though an ad emailed me about bicycles that were ready to be sent. The R872 fit what I was looking for. I called the agent and he gave me an honest assessment that it may take 3 weeks to get the bike to CA but it made it within 2 weeks - a week before I needed it. The assembly process was very easy. And the bike itself performed so well - for the money its an amazing machine. Made my trip to CA so much fun!! Ribble - thank you thank you thank you!!

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