Reviews of O2 Shop London - 120 Oxford Street. (Cell Phone Store) in London (London).

O2 Shop London - 120 Oxford Street

210 Reviews

98 Comments

Cell phone store

120 Oxford St, London W1D 1LT, United Kingdom

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Description Map Open Hours Reviews Contact Photos

Description

Information of O2 Shop London - 120 Oxford Street, Cell phone store in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of O2 Shop London - 120 Oxford Street

Sunday

11am–5pm

Monday

9am–8pm

Tuesday

9am–8pm

Wednesday

9am–8pm

Thursday

9am–8pm

Friday

9am–8pm

Saturday

9am–7pm

Popular times

Sunday

9
10
11
12
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15
16
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18
19

Monday

9
10
11
12
13
14
15
16
17
18
19

Tuesday

9
10
11
12
13
14
15
16
17
18
19

Wednesday

9
10
11
12
13
14
15
16
17
18
19

Thursday

9
10
11
12
13
14
15
16
17
18
19

Friday

9
10
11
12
13
14
15
16
17
18

Saturday

11
12
13
14
15
16

Reviews of O2 Shop London - 120 Oxford Street

d. a.

I have been this morning at the O2 oxford street store to update my plan as the contract was terminated. I was assisted by Amanda. I cannot remember last time i have such an incredible customer service. She was kind, fully acknowledged about news and products and gave me tailored suggestions about the best plans/products. Congratulations for hiring such talents.

L. C.

Entered the store with my request (minor misunderstanding due to mask-wearing), but once understood I was in and out in 5 minutes. The lady who dealt with my request was friendly and polite, and had a much better experience here than the other o2 store at the other end of Oxford Street

This O2 shop is one of the larger ones in central London. Great customer service and lots of staff available to advise on products. This means there is expertise for products and services that you may not find in one of the smaller branches. In my personal experience the staff were friendly, patient, and helped me to find the plans and products that were most suitable. They also helped me transfer my data and get started with my upgrades. Highly recommended.

M. I.

Much better than the store down in Bond Street, they have no clue what the F they're doing compared to Oxford St branch

Today I went to central London and my phone had ran out of battery and I was alone, I was nervous and panicked and came to the shop in distress (may not seem like a big deal but I have anxiety!) and asked to borrow a charger.. it was a long shot as most shops don’t do that but a kind gentleman who worked there saw that I was panicking and worried and allowed me to use a charging port for free. I would like to thank the staff for being so kind and understanding as I had to call my dad and let him know.

T. T. D. I.

So glad I visited the O2 shop and got a phone chip that was good in both france &the U.K. the price was reasonable (and much cheaper than in France) the service was excellent. The staff were patient, explained everything and made sure I had the most cost effective and right product for my needs .

J. I.

I was ready to leave o2 given my experience trying to purchase a phone using my pay&go rewards. Leroy (Store Manager) changed all that today. I was greeted upon entering store which makes all the difference. Friendly, eager to accommodate and just went out of the way to assist. Gave me loads of advice and if I need another phone or guru advice in the future I'll go straight back to this store. Thank you so much! #restoredmyfaith

T. H.

After having several issues with another provider, we visited the o2 store in Oxford St. Our visit was successful thanks to the very generous, friendly and welcoming member of staff, Rahim. He was very well spoken, explained everything thoroughly to us and had offered us a great and honest deal. Just wanted to say thank you to Rahim for outstanding service and for putting a big smile on our face after all our troubles! :)

R. C.

Mohammed was an absolute life saver, had my phone stolen the day before, he went out of his way to assist me, I left the store with a fantastic new upgraded contract and a replacement phone, he was a massive help, couldn’t speak of him higher.

S. A.

Not the best and not the worst service - could really focus of the attention of 1 customer at a time to make it more efficient instead of keeping all waiting around

S. B.

Went in for some help after my phone got stolen, the lovely staff there especially Adam hooked me up with an insanely good deal and made my experience with getting a new phone so easy with explaining everything. Can’t recommend enough thank you Adam!!

F. S.

Being a O2 customer for some time, this store is great. Looking lovely after refurbishment. Recently came with quite unusual request, doubting I would be succesful, but staff did the most to help me. Store supervisor Leeroy was amazing and solved my problem easily. Can't thank them enough.

M. L.

Great staff and great shop.

C. V. S.

Perfect attention!!! Very kind and helpful. Had all the info on the product that samsung itself didnt give me. And they gave me a free charger for Christmas! Loved it

G. O.

Amazing service. Fast efficient and personal. The employee seemed to care for me and not just the company. I was given advise that saved me money and potentially lost O2 some.

G. B.

If you have an issue with your O2 things, just go there - this store is one of the few branches where staff are competent, helpful and friendly. They helped me out more than once! I guess, we all have made our mixed experience with telecom companies. Dealing with support lines etc. was for me often a source of frustration and I try to avoid it. As it happened, I replaced my iPad with a brand new iPad Air. Unfortunately, Apple had decided to change the size of the SIM card, so I could not just continue using my existing SIM I bought at the Apple Store about two years ago with a tariff specifically for the iPad. After the online support chat was not too helpful, I walked into the O2 shop on Putney High Street. I should have known better. Once again, the customer service was appalling - they went so far to say that what I was asking for was not possible. And asking the customer to do the registration of the new Nano SIM on their own mobile phone, that does not even support Nano SIMs, is not really a clever move. Because I had similar experiences at the Fulham Broadway and the Putney High Street branches before, I decided to give O2 a last chance and the next Saturday, I walked down to the O2 shop at 134 Oxford Street. In the past, they were always friendly and competent. And once again, the customer service at this particular O2 branch was great. The guy was very friendly and efficient, he knew what he was doing, he was explaining the options and sorted everything out for me. Thanks only to him, I continue to use my O2 SIM with the iPad Air. It is really surprising, that mobile phone companies make it more difficult for customers to stay, than to change...

C. J. C.

My OP5 phone crashed & would not recover. A lady spent time sorting it out into working condition & didn't charge me. Thank you, much appreciated

M. D.

I wasn't happy with the service here. Felt like the mugged me off. Spoke to customer service and that sorted my problem out over the phone. Unhappy customer

S. M.

Helpful staff, comfortable sofas, decent music - much less crappy than you imagine a mobile phone store on Oxford Street might be.

S. M.

George was amazingly helpful and Michael helped put a screen protector onto my new phone perfectly :)

P. D.

Friendly and efficient service. More staff during peak times would be recommendable.

O. M.

Shop is ok...staff in the shop . but I am very annoyed with 02 we have a poor signal in Hampshire. Call centre lies all the time. We are directed to South Africa!!! Worst customer service O2.

Popped in with some questions about my O2, staff were really helpful and knowledgeable.

A. P.

Nice friendly staff they responded to my query and help me get my phone and my data working

J. S.

Great staff and nice and quick experience. I’d highly recommend this store. Jamal was great.

Kindly staff. They helped me and offered me what I needed for my stay in UK for 2 weeks.

A. B.

Great help from the staff. Good customer service

I. H.

Nice and helpful staff and a fair place to grab a SIM card.

R. B.

I had only popped in to enquire about something and received great service.

J. R. L.

Amazing customer service provided by Michael. OnePlus5 ambassador.

K. K.

Great and helpful staff. Got my OP5T there.

H. J.

Got the best deal. Very helpful staff. Thanks

Z. W.

Super customer service. Polite. Generous and informative.

G. M.

Don't like the host system. End up explaining the same thing twice

O. A.

Excelent sercive Gunsan help us very much

V. B.

Very friendly and efficient staff!

R. M.

Very kind, professional and helpful stuff.

A. P.

Friendly staff that fixed our international roaming problem with little fuss. Thank you!

J. K.

Nice big shop with friendly Staff

S. R.

Great shop with very helpful staff

N. k.

Great experience. Great staff

J. H.

Good store, just low on popular stock

D. B. T.

Could improve their customer service.

Nice and fantastic customer service experience

C. J.

Good service. Got what I needed

C. W.

Thanks layla for helping me with all my questions

M. E.

Good and effective customer service

A. K.

Very helpful and friendly stuff

Best network, friendly staff

A. C.

Excelent costumer service.

V. c.

Very professional and helpful

R. B. B. W. B.

It's ok

M. H.

Best O₂ shop in London!

G. A.

The people here are very friendly

R. N.

Absolutely AMAZING service

D. J.

Very helpful guru.

N. M.

Great customer service

M. A.

Staff are very friendly

D. S.

Great service.

A. G.

Good customer service

M. R. S.

Customer service is 10

Not busy

c. k.

It's just alright

C. N.

Great service!!!

C. V.

Jess is amazing.

S. V.

Fast & friendly

B. E.

Yash

M. G.

Helpful staff.

T. L.

Good phones

N. R.

Good service

I. F.

Great .the best.

Good service

j. c.

Great, helpful

Helpful staff.

Good service

A. V.

Staff are helpful

A. &. l.

Like it

J. T.

decent

E. B. S.

Busy place.

E. S.

Helpful staff

R. E. S.

Prompt

Very friendly customer assistance and well to help with everything regarding phone

A. P.

(Translated) The store is the O2 brand that Telefónica has on Oxford Street, the main shopping street in Greater London. Here I bought a prepaid SIM for the 4G internet connection for my stay in the UK. (Original) Es la tienda la marca O2 que Telefónica tiene en la calle Oxford Street, la principal calle comercial de Gran Londres. Aquí compré una SIM de prepago para la conexión a internet 4G para mi estadía en el Reino Unido.