Reviews of O2 Shop Norwich. (Cell Phone Store) in Norwich (Norfolk).

O2 Shop Norwich

225 Reviews

110 Comments

Cell phone store

Intu Chapelfield, St Stephens Arcade, Unit Lg29, Norwich NR2 1SB, United Kingdom

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Description Map Open Hours Reviews Contact Photos

Description

Information of O2 Shop Norwich, Cell phone store in Norwich (Norfolk)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of O2 Shop Norwich

Sunday

10am–4pm

Monday

9am–5:30pm

Tuesday

9am–5:30pm

Wednesday

9am–5:30pm

Thursday

9am–5:30pm

Friday

9am–5:30pm

Saturday

9am–5:30pm

Popular times

Sunday

9
10
11
12
13
14
15
16
17

Monday

9
10
11
12
13
14
15
16
17

Tuesday

9
10
11
12
13
14
15
16
17

Wednesday

9
10
11
12
13
14
15
16
17

Thursday

9
10
11
12
13
14
15
16
17

Friday

9
10
11
12
13
14
15
16
17

Saturday

10
11
12
13
14
15

Reviews of O2 Shop Norwich

The best way to get your phone sorted. I was sat down 20mins and they had sorted me and my 2daughters phones and contracts out. Something customers services couldn't do over the phone 🙄 so glad I went in. Everyone was so helpful and weren't pushy at all. So happy 10/10

S. B.

I’ve had problems with a replacement device that was shipped out to me by O2 insurance and have had to seek assistance in this store twice this week. On. It’s occasions the staff here have been absolutely first class and I hope O2 recognise them for the great team and brand ambassadors they are.

A. D.

I would just like to say a massive thank you to the staff in this store. I can't remember the ladies name who helped me but she went above and beyond. My new sim card kicked in about 4pm. Thank you so much for your patience.

S. B.

Very helpful after loossing phone helping me with all my data tranfer To new phone

L. P.

I was very stressed with fraudsters having hacked my account, and waiting for ages to hear back from O2 fraud team. The team in the store reassured me and immediately set up a new account in my name. Particular thanks to Shelby, who took me under her wing and took care of everything.

M. R.

Went in today to upgrade phone as old one dodgy. Short wait despite it being a very busy Sat. Super helpful and friendly staff, very happy with new phone and deal. They were able to get everything sorted for me quite quickly as I couldn't come back another day or stay long in Norwich. Sorted out all my queries and hiccups. Thank you O2 and staff.👍👍👍

S. F.

Not been in a phone shop for years but just changed network to O2. Following a few teething issues the staff here could not of been better. Was going to leave O2 following the teething issues but their levels of customer service and professionalism convinced me to stay and I am glad I did

L. E.

Been with o2 for years. The best customer service everytime. Couldn't want any better.

M. O.

Awesome service on my switch from another provider explained all the options and got me a great deal

C. K.

I went into the Norwich store today to get a new phone for myself and my wife and can wholeheartedly recommend them. I was served by Rwanda, who was so helpful and made the whole process so well informed and easy. Thank you Rwanda for your wonderful customer service.

C. M.

Very helpful store. Would rather deal with them than GT Yarmouth outlet.

y. a.

spent almost 1 hour in shop problem still not solved was promised a copy of the transcript taken during visit was told it would come to my e-mail address still waiting needed it for reference when calling customer service who could not solve the problem either

W. N.

Very good service from very polite staff

H. C.

My wife has had problems with her network coverage,the staff were very helpful and friendly,if the network was as good as the staff, wouldn't be complaining.

V. S.

Very good service. Need to connect my watch 4 classic to my number on phone, easily done. 🙂👍

n. h.

Excellent customer service

R. R.

Great staff and know there stuff

M. K.

Very helpful, friendly staff.

R. S.

Social distancing measures are in place so they only allow a limited number of customers in the shop at once (one per sales rep). Other need to queue outside. Hand sanitizer is available upon entering the shop. The staff were polite and apologetic about the wait (which I didn't mind, as there's good reason). Whilst queueing outside, a member of staff will take your name and reason for visit to speed things along, when it's your turn to enter.

J. G.

Great service from the O2 Guru Daniel, had several things that needed sorting out with a replacement phone. Not very tech Savy and took time to sort issues and explain things in ways I understood. Left with all issues sorted, thanks again for great service

S. F.

Great customer service and let me charge my phone yesterday. I love going into store to get professional advice. Many thanks, Steven

Sales advisor was very helpful and got me a better deal. I can’t remember her name, but in the interest of her getting some recognition, she has red hair

J. H.

Refreshing to see a local number for O2's shop. I have dealt with the other providers and independents in the past but nothing can touch the service of O2 either in the call centres or speaking to the shop assistants. Always helpful and polite and give you the time to ask questions. You get what you pay for and if you have an extremely cheap airtime deals then the only area other providers can make cuts are accounts and customer service. Top notch, I hope O2 keep it up as this is surely the best service of any of the main airtime providers. If customer service is important to you then I would recommend O2 every time.

T. C. b.

Not the quickest service, so I would recommend if need sorting stuff, go to toilet first :) that being said, I have harrased these guys a lot over the past years and they are brilliant. O2 is still at the top of my list, and from my life experience the best Customer Service I have ever encountered consistently both in person or on the phone!

A. C.

Super saleslady Rwanda. Explained everything that I needed to know. I've just got to navigate the new phone now and personalise it. 🤓

D. N.

Very helpful staff

C. M.

Excellent service from Louis, all options discussed, not pushed into making a decision.

H. K.

My partner needed to sort his iPhone out and a guy called Daniel helped him out was very friendly and helpful also lightened the mood I would recommend going to this store and speaking to him would definitely go back again .

D. c. D.

Excellent Service and Lovely staff to help pick my sons Tablet for his Birthday

J. B.

Nice friendly staff

R. V.

Always friendly and helpful

C. A.

Woman was helpful but you can tell they really don't want to be there from their body language and general dimena, also I spent a long time looking on the map for this shop and it's not on there for some reason?

c. c.

Staff very friendly, offered to clean out all the ports and speakers of my phone, were very helpful!

M. B.

Our query was dealt with by George, it took nearly an hour and a half of phoning O2 customer service and speaking to several people but he got it all sorted out. Would def recommend .

M. M.

The best O2 shop for help with our phones, (our opinion) the Ghuro at this shop we have found (for us not so Savy phone user's) is only to pleased to sort out any problems we may have.

C. P.

Didn't have what I wanted but the young lady assistant was very helpful and did a very good job of promoting your other services.

M. C.

Helpful, polite and effective...

P. D.

Friendly and knowledgeable service.

A. G.

Popped into O2 to sort out a few things..we were looked after by James,top chap Very helpful!!

R. M.

Very helpful staff

A. P.

Great mobile provider woukd highly recommend o2 its a great place

T. B.

Resolved an issue i had for 3 weeks in 30 mins. Shop better than online services.

S. W.

The best 02 shop in Norwich city because they don't ask to see your passport every time you want help with your phone.

A. G.

Amazing place. Staff is super friendly, always happy to help and amazing customer service.

K. B.

Very good, nice place and lots of stuff

B. T.

So helpful. Gave much appreciated advice without pressure to buy (but we did anyway!).

The staff is very friendly and they don't try to sell something that you don't want or need.

S. B. N. L. F. V.

Fantastic patience and service. Great Covid-19 restrictions in place

M. J. C. P.

Great shop with very helpful staff that really listen to what I wanted and needed

t. l.

Brilliant,couldn't be more helpful. Problem solved,5 star.

S. S.

I found the staff very polite and, dating and they sorted out my phone problems thank you

J. S.

Very helpful members of staff

D. D.

Sorted problem with my phone promptly great thanks.

D. D.

My girlfriend who is in her 80s went here for an upgrade and the girl who dealt with her was terrific. Highly recommended.

K. H.

Really good friendly service.

W. W.

Brandon was very helpful and knowledgeable

N. I.

Friendly staff, actually honest

A. W.

Found staff very helpful problem solved 👍

S. M.

Home of O2 guru. He is wonderful and so helpful makes the seemingly unfathonable fathonable!

A. L.

A welcome reception and Gareth gave an efficient and friendly service.

C. V. A. G.

Very good customer service and helpful advice.

M. M.

Great shop and very nice people who work there

C. W.

Very helpful and knowledgeable staff.

R. F.

In and out with new phone in minutes

R. H.

Very helpful very competitive Recommended. Gby

J. N.

FANTASTIC SERVICE - PROBLEMS SOLVED - CHEERFUL AND HAPPY EXPERIENCE

T. W.

Great service. Cannot fault.

s. c. (.

Good service and nice to be phone with and tablets

s. h.

Very good for me and my friend

V. M.

Long waiting times but friendly staff!

C. W.

Staff are very helpful and friendly

K. M.

Staff very knowledgeable and helpful

c. t.

O2 good for all mobile devices.

A. J.

Good service on my phone

S. S.

Very nice cool 😎 place inside!

N. N. G.

Helpful staff

A. B.

Very pleasant staff,

p. B.

Excellent service from Brandon

C. D.

Fantastic Staff

E. O.

Always very helpful.

J. “. O.

Friendly and helpful staff

C. F.

Always helpful and knowledgeable

P. W.

Not bad

Very helpful staff

J. L.

Very approachable and very helpful

C. C.

Very helpful.

Great service

P. T.

Topup every month🌹

D. W.

Excellent service

A. A.

Excellent service

G. L.

Good

D. D. S. &. G. S.

Very helpful 👍

K. S.

😊📱

E. R.

Great shop

C. O.

Excellent

M. C.

Very helpful

L. B.

Friendly staff

N. J. G. A.

(Translated) Very nice place, organized, the stores are very varied and very original. (Original) Local muito bonito, organizado, as lojas sao bem variadas e muito originais.