Reviews of O2 Shop Hanley. (Cell Phone Store) in Stoke-on-Trent (Staffordshire).

O2 Shop Hanley

224 Reviews

90 Comments

Cell phone store

Mobile Phone Shop

Mobile phone repair shop

Unit 131 Intu Potteries, Hanley ST1 1PS

Description

Information of O2 Shop Hanley, Cell phone store in Stoke-on-Trent (Staffordshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of O2 Shop Hanley

Reviews of O2 Shop Hanley

L. H.

After visiting other local phone shops discussing contract phones, the chap here gave me some solid advise that proved to be very helpful. No pushy sales tactics, no exaggerated claims , just a useful exchange of information. When I am ready to change my phone, I would trust this shop .

M. H.

Decent range of phones and tablets. Prices reasonable but you have to check the prices because they aren't always what's displayed. The excuse is prices are always changing and in most cases that means upwards. Would get another star if they kept the prices to those advertised

M. S.

Really helpful staff who were handling lots of customers in a professional and Covid safe manner. Helped me to get a decent package that suited both my aspirations and my budget.

L. T.

Went in to discuss the upgrade on my girlfriends phone on 2 occasions last week and both times had great service. Felt COVID safe and walked out with exactly what I needed. I recommend seeing these guys when you need a new phone.

J. D.

Went in 02 on Monday upgraded to a a53 Samsung good phone and upgraded my pad aswell thanks to Steve always good at his job

c. m.

I went in to see how much I had left on my existing contract. The lady who served me, Dominique was extremely helping, very very well spoken, explained everything to me and was just a generally really polite and nice person! I would highly recommend going there especially if you're being served by her.

L. H.

Nice tidy store. Busy staff but very helpful and sorted a new contract very quickly. Many thanks guys.

D. P.

Always friendly and helpful staff,nothing is too much trouble highly recommended

P. H.

It's a phone, shop it sells phones ,if you are on O2 or want to be on O2 this is the place to go, very pleasant people to deal with. My wife has found that O2 is the only service that has coverage where she works so O2 it is then.

E. M.

The guys at the O2 store in Hanley are awesome. Shout out to the Store Manager Aaron and also Lewis who helped sort out my handset. I had an issue trying to return a click and collect handset but these guys helped me out and made the process so much easier. Big credit goes to these guys who went above and beyond and exceeded all my expectations. O2 they are a big credit to your company and i hope you look after them as they did with me. Thanks guys!!!

S. G.

Very modern style interior and the staff will assist but also leave you alone to browse if you prefer to just look. Taking out a contract can be completed within 15 minutes with the professional staff. Very well run & managed store.

A. B.

The guys in O2 are amazing, they spent over an hour sorting out a problem between my watch and phone, not once did I feel rushed or talked down to. The patience and expertise they displayed was a revelation and they made sure I did not leave the shop dissapointed, even upgrading the sim in the phone at the same time. Thanks to everyone.

N. B.

Very helpful staff. I had several problems with my phone in the last few weeks and they managed to sort it out for me. Even if it did mean that my SD card was corrupted and nothing could be done to mend it.

C. J.

Fantastic staff very helpful sorted my problem out quickly and professionally

C. S.

Called in with a problem on my phone, staff really helpful with a professional service.

A.

When in to upgrade my dad's Pay as you Go phone. Were very good and actually recommended a cheaper phone as would do all that he needed.

A. L.

They were amazing with me when I started my contract, they gave me the best advice and we're really supportive and helped me pick the phone and the storage that was right for me I would definitely recommend them to my friends and family

M. R.

Staff always pleased to help

K. M.

Good customer service, reduced my monthly bill. Very good when it came adding other numbers to monthly contract explained all details clearly, even saved little money adding.

S. G.

Very friendly & extremely happy to help with & situation. Great team.

D. C.

Needed advice and the staff were super helpful and professional.

M. C.

Absolute gem of a guy helped us out... all staff were so polite, extremely patient, well mannered, nothing was too much trouble in any way....highly recommended o2 in Hanley...customer service is second to none!

N. R.

Me and my wife barely go into our local o2 store . And today was a really big difference for us two . As we were confronted by as they say a newby . And it was so delitefull to be approached by this young lady . I dont know if you can mention her name but how can i put this ? OK go by the name of Vxxxxt . We were her actual 1st customers she had dealt with with the deal we needed and she was really really nice , a pleasure to talk to she never fàulted she had help of course but she came through with flying colours . She is a delight , looking forward to dealing with her again at some timè keep up the good work V tysvm regards Neil ànd Karen

R. E.

Had new phone for my birthday great service from young lady

j. d.

Nice staff and good service bin up today and dave was brill sorted my wifi and iPad out quick and steve is really good aswell and the rest of them are good to

s. b.

Although we did manage to get a good deal I think the young man who served us was desperately in a rush to get back to his conversation with his colleague prior to our arrival

D. W.

Good customer service - new device and reduced monthly bill for more data. Happy Monday!

J. L.

I've been on 02 for years and Hanley branch is best of the bunch the guys in there no their job and always make you feel welcome

R. E.

Went in to upgrade partners contract but they couldn't beat the price EE were offering on the Pixel 3A with any phone/contact combo

J. C.

Very helpful and diligent staff. Helped me upgrade my phone when the contract ended

R. J.

Always helpful, shout out to Steve who served us he was very patient!

S. 1. S.

Really helpful advisers. Very knowledgeable and I came out with twice the data for same amount of money

A. M.

Great customer service, very supportive and helpful thanks.

J.

Why is it so hard for companies, especially those the size of O2, to sort out their customer services? My elderly father had an issue which he has spent several hours on the phone trying to sort out. The amount of time he has been left on hold, sometimes being inexplicably cut off, or speaking to someone who says they have sorted it when they patently haven't, is just not acceptable. When he eventually did speak to someone who seemed to know what they were doing he was told he would still have to visit a store with ID to confirm his identity. So today we have done just that. Many thanks to Bobby in the Hanley branch who was extremely helpful and patient but even HE had to go through the diabolical routine of explaining it at least four times to different people who were passing him from pillar to post. It really isn't a good advert for the company. However, like I said many thanks to Bobby our service advisor who couldn't have been more helpful. The 5 stars are for him and not O2 in general.

T. W.

Very friendly, helpful staff, good technology knowledge. Good all round experience.

T. M. (.

Cusomer friendly but dont answer there phone if you wanted save time from going in

j. s.

Very helpful lady in store

J. B.

Have no problems when goin in the shop they try hard too help you best way possible

F. H.

Very helpful staff.

P. W.

Grandson bought a phone, he was really pleased, staff very helpful.

J. S.

Friendly, knowledgeable and approachable staff who really ken how to help you

A. G.

Very good great guy great deal well impressed

F. H.

Very helpful staff.

C. M. (.

Great service everything explained clearly would recommend

S. R.

Got my daughter a new basic mobile, good customer service and nice airy store.

A. C.

Very good deal on my new phone

D. E. K.

There are very helpful and friendly

A. I.

They sorted out my issue within minutes. Experts.

M. b.

the guru in hanley shopping precinct is GREAT FABULOUS many thanks sir

D. G.

The staff in the shop are so nice and friendly

B. M.

Nice staff ,good service

P. B.

Sorted my fone out.no hassle.as I am neanderthal with modern technology.

L. M.

Very helpful staff

D. W.

Great staff, friendly service.

A. M.

Very helpful and no hard sell

R. “. 1. G.

Went in for a up grade and a new phone.the service we received was first class. The rep. (Steve) went over the top to help us Thank you for all the help you gave us

J. D.

It was a problem I. Got with a phone that's been sent wrongly

S. H.

Staff always friendly and helpfull

c. N.

They have the phone that everyone loves

B. C.

Very good

P. W.

Very helpful staff

G. C.

Fantastic shop with friendly staff

N.

Very helpful friendly shop

K. J.

Excellent service thank you

L. P.

Very helpful and friendly staff

b. t.

Nathan was very helpful!

h. W.

Popped in after a small problem and I presented the staff with a time sensitive challenge. They were fantastic and I couldn't praise them enough 😊

M.

Customer service is good

m. b.

helpful friendly staff

G. C.

Very helpful staff

F. R.

Very helpful staff

P. K.

Very helpful staff

R. C.

Just OK

c. b.

It is nice and cool.

G. C.

Good

T. K.

Great service

S. P.

My favourite O2

N. j.

We went into the Hanley branch very anxious about a bill...Ethan was fantastic..he reassured us and explained everything to us and ensured that the bill was rectified before we left...he is as credit to O2..he deserves five stars..thanks

R. A.

Very helpful

S. E.

Really helpful

M. T.

Good

S. H.

Got what I wanted

B. Q.

Brilliant xx

S. N.

First class

J. E.

Bright

B. P.

K. R.

R. P.

M. C.

Brilliant service: efficient, quick, well professional, and relaxed, which I prefer-Mike has been great and resolved my problem in no time 🤗🤗🤗 Very friendly people in there, highly recommended for all your O2 enquiries 😉

V. E.

Came in today to upgrade and was served by Steve. He was incredibly polite and helpful. A credit to the store.

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