Reviews of THE FONE SHOP. (Cell Phone Store) in Stoke-on-Trent (Staffordshire).

THE FONE SHOP

124 Reviews

77 Comments

Cell phone store

60 The Strand, Longton, Stoke-on-Trent ST3 2NR, United Kingdom

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Description Map Open Hours Reviews Contact Photos

Description

Information of THE FONE SHOP, Cell phone store in Stoke-on-Trent (Staffordshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of THE FONE SHOP

Sunday

10am–5pm

Monday

9:30am–7pm

Tuesday

9:30am–7pm

Wednesday

9:30am–7pm

Thursday

9:30am–7pm

Friday

9:30am–7pm

Saturday

9:30am–7pm

Popular times

Sunday

9
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Monday

9
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Tuesday

9
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11
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17
18

Wednesday

9
10
11
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18

Thursday

9
10
11
12
13
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Friday

9
10
11
12
13
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Saturday

10
11
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16

Reviews of THE FONE SHOP

L. G. R.

Absolutely fantastic service , a really pleasant and friendly guy , I had a problem with a recent phone purchase from market place, where the phone was factory reset but wasn't excepting my Google account details another store said it couldn't be done with my type of phone , but this place sorted it out whilst I was there , he knows is stuff , I won't go anywhere else from now on

B. R.

Great and efficient service when replacing my ipad screen, all fixed within an hour, would definitely recommend and use again.

D. S.

Perfect gentleman kind helpful Repaired my phone in the time he said Highly recommended Many thanks Denise

F. H.

I have been here purely because I was walking past from, well, somewhere else. I think the protective case for my treasured Nokia N95 and the advice I was given over the benefits of Apple and Android over museum grade Symbian were very good. Even though geographically it is unlikely I will be buying anything else from them. I found their advice a lot more patient and straightforward than some national chains. Highly Recommended in my opinion

M. B.

Repair to my samsung s7 screen was excellent . Good price nice people. I will use again.

K. P.

My phone was completely smashed and shattered to pieces after a fall...these lads bought it back to life within 45 mins. Fantastic service and highly recommend..Do not go anywhere else for a repair. Thankyou Guys.

P. R.

I wandered into this place two days ago to get my phone fixed. The staff member was fresh faced with a welcoming smile.One staff member was cleaning and spraying disinfectant to do with covid. Another one was in the back with soldering materials and looked diligent and busy. Needless to say my phone was fixed and is very healthy. A thoroughly professional outfit who do their best to repair our ailing phones. Reasonably priced too.

J. W.

Pleasant Staff. Gave estimate for phone problem & returned later. Very satisfied. Highly recommended

l. w.

Used these guys numerous times now and will not go anywhere else. Very reasonable prices and EXCELLENT customer service! On one occasion, we took my phone in as I believed it needed a new charging port as it wouldn't charge. It intact just needed a clean out, anywhere else would have said yes it needs the new port and charged us for it, but these guys were honest with us and saved me a fortune!

j. h.

Rash has always been really helpful to me when I have taken my phones and tablets in for repair. To date I have had 3 phone screen replaced, 2 charging ports on different phones and most recently a charging port on my tablet replaced. I wouldn't go anywhere else, I trust this shop and know I am going to get a good service. Also never had to return an item that has been fixed here as repairs always been fab!

A. G.

Excellent service from these Guys, quoted over the phone, I agreed to the cost, handed over my phone, collected it in 1 hour, to be told my price was incorrect, it was £15:00 cheaper. The Chaps were honest, reliable & the customer experience was excellent. 10/10

S. B.

Absolutely no need for the bad reviews. My mom had her phone fixed here “Melanie” same last name. Even though they didn’t do as she asked, she never once complained because what they did do was not a bad job. I have been here in the past, fab workers!

L. .. V.

Great shopping experience, very helpful staff that were friendly and knew what they were talking about. Will definitely be going there again as there are great prices too!!

j. b.

Ipad screen replaced quickly (40 minutes) with amazing quality! I would definitely recommend! 👍🏻

D. T.

Fantastic service, Common fault on iPhone 7 where speaker/mic is greyed out due to Audio IC component failure. Usually look to fix issues with phones myself but when watching youtube this looked very skilled and tricky job involving micro soldering. Price was £25-30 cheaper than anywhere else in Stoke and fixed within 24 hours. Called as advised when the device was ready to collect. I will DEFO use these again, anyone put off by 1 star reviews just take a look at their grammar to know what they are like - No need to say anymore! Thank you, daughter is over the moon that she can call school friends again during the holiday.

C. O.

Rang a few places to get a quote for a screen replacement and these guys was the cheapest!!!....... Very fast service, had my screen done in about 10 mins. Also got a variety of phone cases, so thought I would treat my phone to 1. Definitely recommend them to anyone who need phone repairs ect. Thanks again guys!!!..

S. F.

I have taken many phones in this shop to be repaired or reset. I have never once had a problem with any phone after it has been fixed here. The staff are very helpful and very friendly. Wouldn't use anywhere else for my phone repairs

D. c.

New screen on in an hour .fine . but within 2 days it cracked the glass 2 days not 2 months of wear or even 2 weeks . exactly cracked from the left side button ..faulty item. which should be replaced under sales of goods act not dropped and been wrapped in cotton wool after paying £250. went back . 25 mile round trip young lad wasn't bothered. said it was my fault and implied I was lying and dropped it . messages back n forth nothing sorted was told is genuine Samsung replacement but I'm not sure now . £250 and I'm still looking at a cracked screen nothing resolved so posting in here

R. S.

Took my daughter's iPhone 7 in today with a smashed up screen. 45 minutes later & for the the reasonable price of £50, phone back, working great & also glass screen protector put on it. Massive thank you guys!!!. Will be recommending you to others & would definitely use you again. Cheers!!

F. S.

Brilliant shop, very helpful and efficient, they are always happy to help, never had issue with any of guys there. Keep up the hard work, don’t let people pull you down with there bad comments keep your chin up. Let them hate

H. H.

Very good - I took my phone in for repair (broken screen and software problem) after the EE shop had proven useless. All sorted within 24hrs for very reasonable price. Would definitely recommend.

J. D.

My samsung phone completely crashed and died midday on Sunday. I needed my phone for work on Monday morning. I couldnt believe Amaan at the Fone shop was working on Sunday afternoon, he also advised me on a new phone and amazingly recovered everything off my broken phone to the new one within an hour. Amazing service and its the only place I would use from now on. Highly recommended. Thanks again, James Dean

G. T.

Fantastic service and a super quick repair of my phone screen. Amaan was so kind, patient and helpful and he was incredibly knowledgeable about tech (which l am not) l will be using The Phone Shop again and would recommend them to everyone.....and they are open on Sundays. Thank you guys you saved me from having a total melt down. Amaan and the Phone Fixer my heros.

Y. B.

Took my daughters phone in today as it was dead. Left it one hour they had cleaned it all and it was up and working lovely. Would recommend them to everyone also they give you a mask and antibacterial hand sanitizer free with every repair what lovely pepple

S. N.

Very good service and not bad priced new screen and phone back in my hand with in the hour and even give me a new phone case 👍

M. B.

I would definitely recommend these guys to everyone. They're very friendly, reliable, trustworthy and welcoming. Took my sons phone yesterday for repair and it was done within an hour.

J. P.

Ive used these guys services many times.. they offer an amazing service for great value they buy phones and other devices for fair and honest prices.. they also sell devices at fair and competitive prices... NOT TO MENTION THE CARITY WORK THEY HAVE DONE AMAZING

B. C.

Brilliant Price and Very Quick Repair. Normally I have been to the shops in bigger store and same repairs cost almost the double. Been to them and Phone was repaired in 48 Hours and I was borrowed a Phone for Free(a Basic Handset). Very Happy with the Service

S. J.

Great people! Brilliant Service had my screen fixed within 1 hours provided me a glass protector for free!👍🏼

A. B.

Really polite staff that offer great customer service always, get the job well done and very reasonably priced, can not go wrong with them, 10/10 recommend xxx

M. P.

Having left my phone with another store for a week to be repaired which they failed to do. I visited the fone shop they repaired my phone in twenty minutes for half the price quoted at the other shop. Also, after weeks of issues with O2 to get my phone unlocked, I again visited the fone shop they sorted my problem free of charge. The staff are very pleasant and polite.

L. S.

Fab service, really friendly staff and helpful, had a great deal on 2 phones, would defo deal again. I have also just dealt with them again as yas picked up my phone and sorted it out and bought it back to me free of charge, very good service and really fab guys and defo recommend and deal again 🙂

G. F.

Smashed the back on my P20 Huawei phone. Friendly staff who know what they are talking about. Great service and quick repair. Highly recommended

C. a.

Brilliant shop brilliant service staff are amazing nothing is ever to much trouble would not recommended anywhere else to take your phone to get sorted take it here they will sort it

F. S.

Highly recommended best phone shop in stoke always brought and had my phones from here

T. W.

i bought an iphone 12 from here. very good condition, service was amazing and they any questions about the phone. would definately reccommend

K. W.

Very helpful and got my phone 📱 repaired very quickly after Tesco told me I would need a new one

D. W.

Brought a phone from here quick, simple, easy very friendly staff , still waiting for my case though but all round great little shop.

Z. K.

Guys in this store very kind and helpful always go out their way to help me out with any issues i have with my phone cant thank them enough for their continous help and support

J. L.

Had two phones fixed today both needing new screens first phone done in half hour second waiting for screen delivery but hey for £140 quid who's quidding great job yas cheers bud definitely worth every penny I know where I'm going when I need my phone repairs done 10/10

E. L.

Absolutely amazing! Went to get my phone fixed today! Quite cheep! Very well spoke highly recommend this shop to anyone!

Z. B.

Fantastic Shop. Zed a life saver, replaced my Samsung galaxy s8 plus screen within a hour. Defo recommend. Good price x

P. m.

Purchased a phone here a few year ago and never had a problem a great phone .it was my daughter’s birthday and she wanted a phone so I went down to the fone shop in longton and they gave a good deal on an iPhone XR the phone was exactly as they described great condition I felt comfortable purchasing from there as I had previously purchased a fone of them a few year ago .and never had a problem I would definitely give them a five star review for there sales and customer service will definitely recommend THE FONE Shop.

N. B.

Fantastic service, great guy, good prices and never any issues... Highly recommended

Took my sons phone in today for a screen replacement , staff polite and very prompt on repairing the mobile phone, I'd use there service again. Thank you.

M. G.

Great customer service. Phone fixed quickly! Would definatly recommend!

S. J.

Very helpful sorted my phone out and he just shook my hand Good set of gents

J. W.

Great service! 5 Star! Courtesy phone and free new case when I got my phone back!

B. G.

Excellent job on the glass and LCD, i have a small problem though... after i had my phone back the headphone jack wasn't working... I'll take it back at a later date but beware it's a 1 week guarentee

I. V.

Amazing customer service, great prices highly recommend⭐️

j. d.

i recently used this company because i couldn`t get upates on my samsung s3, they updated it to the latest firmware very quickly and a good price. recomend this shop