Reviews of House of Fraser. (Clothing Store) in Maidstone (Kent).
House of Fraser
44 Fremlin Walk, Maidstone ME14 1QP, United Kingdom
Description
Information of House of Fraser, Clothing store in Maidstone (Kent)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
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Map
Open hours of House of Fraser
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Reviews of House of Fraser
Some staff are really nice other staff have no people skills. The shop itself has lots of named brands and some very good quality products. Always smells nice because of the perfume counters. Bit pricey but you expect that before you even walk through the door.
The store has a reasonable amount of I threshing stock but the store itself was VERY hot! They really need to do something about the toilets too, a store with such a prestigious reputation should at least have decent (clean) toilets!
I think that this store could use better signage. Please view it through the eyes of visiting customers. It was difficult for us to find what we came in for. After walking around aimlessly despite asking for help, we finally found (by pure chance), the items we came into the shop for. Nothing special here I don't think, unless you come with the intention of a specific purchase.
Nice place to shop for some of the big brands. Staff aren't very proactive though.
Still a great shop considering the inclusion of SportsDirect clothing. BOSS, Armani, Paul Smith, Ted Baker and other tops brands are still available with plenty of lines/sizes.
Exactly what I'd expect from a big superstore. A little let down by the posters up saying check out our new Lego range so went up to see the Lego as my boy loves the stuff to find about 2 shelves of it.
If your going to advertise something as a big thing have some of it there, wasn't even empty spaces where it was sold just hardly any.
Other than that clean tidy and no complaints
Sorry that they feel that people can afford their prices hence why the store is very empty most times
My son and I we bought a few products from Guerlain counter on a Saturday, the lady was verynice and helpful.
Salima
I love walking around this place tagging all the stuff I would buy if I had the money. So far I've chosen a new dinner service, new kitchen gadgets, clothes and a new very smart TV with all the bells and whistles! 😎
However this is all a little out of my price range at the moment and I will have to put up with what I have. The assistants have never made me feel that I should leave and have in the past been very helpful when I needed to choose a wedding present.
Good shop for clothing, make up, shoes, bags etc for men and women. Also household goods.
Toilets need renovated. One completely out of use. No toilet paper in the others. Paper on the floor. Can't have been checked regularly by staff. Cafe had a problem. Only paper cups which would be ok however most tables were covered in used wrappers and cups. It wasn't even busy. Have they forgotten the pandemic !! Very disappointed as I have been a customer for years.
Really good customer service very helpful and polite believe he was called Harrison thank you
Great range of items from designer to home and a lovely coffee shop.
Honestly. This place is big. Which is good, means lots of different departments and variety and a good choice and selection of things. I feel the makeup section at the doors is possibly dated and a bit too close to the doors, always feel like I'm going to be bombarded when I enter. There are hardly any pay points any more. The cafe is always too busy. For the size of the building it needs to be bigger or there needs to be two.
Always pop in for the cafe Nero .. friendly staff and good coffee and croissants
After struggling with grief and severe anxiety since pre lockdown, myself and my husband come to this outlet through gritted teeth. We was treated with the highest of respect, after the loss of our daughter we went to the “menswear” department to purchase my husbands suit (we have never purchased from House of Fraser before) - having explained our circumstances to the department manager Jack, he was attentive and nothing was to much hard work for him and his staff, we purchased the BOSS suit which was retailed price at £279 on the sale, I was blown away by his politeness and general ability of caring for his customers and definitely for his staff. While we was on this department everyone looked so happy to be working under Jack and we can see why! He is a credit to his family and to the outlet.
Thank you for the best wishes Jack!
Surprisingly classy for a Mike Ashley store!
What a fabulous store. They not only have a wide range of products but also very up to the moment fashion. An added bonus is you can get coffee and cake. Whats not to love
Lots to choose from just a shame you can only return items for a credit note.
Wish i had a money tree, so many lovely clothes
The lovely kind lady who served me was really helpful she kindly gave me a few samples , which ended up in a sale. I got a really good deal on Amani code Perfume. Will return for more perfume purchase in the future.
Very good products.can be a bit pricey but everything you buy is always good
Basically you pays for what you gets
Good selection of merchandise. Friendly staff. Very clean and tidy.
The last of a great past, when one could walk round the old well established stores with absolute pristine counters, clean floors, pleasent staff. After the long distructive epoch of, Masks, hand sanitizers, labels pointing ways as if we were taking part in live snakes and ladders games,haunted faces full of fear by New s papers selling copy until the next tabloid breakthrough odf disasters. It was lovely to enjoy this store again.
Good to see department stores still open however not as good since sports direct took over and selling there chavy sports toot like umbro, firetrap jeans with the tacky "mega sale" tags on etc. One part of the store resembles a jumbe sale.
Nice merch but a bit pricey
Not many department stores left and this is one of the good ones. Girls on the YSL makeup counter who know what they are doing. Good range of women and mens ware.
Nice department store although a bit out of my price range. But it's good to see it still trading and I enjoyed looking around.
Never enough staff but nice cafe.
Ok, nothing really special, not many good quality shops left in Maidstone, so i suppose this was better than nothing 😔
Good food, friendly staff. The armchairs where very comfortable. Its good for a snack 😋
Great shop. A bit expensive.
I moved to the UK a few months ago, I was (and am) used to US brands because of sizes. The British market is a different one so it's understandable that sometimes you won't find what you're looking for (what you expected to find in the States). However, I found many of the American apparel brands in this place. Don't expect prices are cheap, but this has nothing to do with the place. It's obvious these are imported brands here. Very good selection of brands, huge fitting rooms. Service is friendly. If you don't see your size on the shelves, ask them and they'll get it for you right away. No more waiting.
Staff always happy to help you with what ever you need 😊
Quiet because of the football.
First time here in nearly 2 years. Didn't do a shop, just returned an online order. Staff available didnt know how to put refund through. Pretty poor.
Decleor franchise no longer there.
Bright, fresh store. Covid reminders and hand sanitiser everywhere. Nice, but I'll stick to online.
If you want loads of different stuff , it's only got loads of different stuff bruv 😁
Lovely store, love the coffee shop
Good deals for men's clothes.
The service was good although under covid restrictions the shopping experience falls short although this is nobody's fault. H of Fraser remains one of the best shopping locations in Maidstone. I wish them well
I went for bra fitting. The young lady was fantasic. Very helpful. I was a little apprehensive but she put me at ease and found me a bra that fitted perfectly.
Needed a jacket and trousers only place in Maidstone it seemed with enough selection and sizes to suit all, also great advice
Outstanding shop, beautifully designed and laid out with a huge amount of choice in some of the highest quality merchandise you could hope to find anywhere in the world. I don't understand why some reviewers would find the experience intimidating in any way. Having temporarily mislaid my credit card at the bathroom section checkout, I was grateful for and relieved by the prompt, sympathetic and thoroughly professional treatment received by two absolutely charming members of staff. I would not hesitate to make this place my first port of call when I next need to enhance my new home.
A mid range department store
The store is looking a little less stocked at present and more bargain sale items so I very much hope this is not a prelude to the store being closed. Perhaps it's simply a market place repositioning to help improve long term viability or perhaps nothing more than the normal winter sales.
Beautiful shop, lots designer items , nice choice. Parking , coffe , etc very near.
Very helpful "store collection" desk. I placed a online order to be delivered to store. Item had not delivered after 5 days. Because there's no customer service to call, I turned to collection desk in Maidstone store for help. They tried their best and offered advice, also very apologetic (not their fault).
Still no sight of my order however I'm grateful about the help from them.
All the best to Maidstone store.
Good luck to Sports Direct , as you will need it
Went in for a suit for a wedding. Roy the tailor was very helpful and knew my sizes by looking at me. Felt free to browse and pick a suit to my taste and came out with a perfectly fitted suit within 10 minutes. Amzxing service for a Bank Holiday Monday :) I say that because several other shops on the day couldn't give me time.
Usually have a good sale on menswear when I visit. Some of the layout is pretty old hat compared to other department stores but apart from that is pretty nice to shop.
Staff always helpful and friendly, not a cheap shop so if you are looking for a bargain tkmax is over the river
Had what I wanted but oh dear stocks very low 😞 and no Chanel 😭
Wow great service from Peter on furniture . Bought a westbury sofa and a carpet then got even more discount on my carpet. Great knowledge a pleasure to shop. And got a 5 year cover for my furniture and 24 months to pay. So helpful thank you Peter
Always a nice experience.
No atmosphere but nice coffee, air conditioning obviously not working it was too hot in the cafe
Lovely store, very expensive
I like it
Love this shop for good quality clothes and homeware. Watch out for their sales as there are usually some excellent bargains to be had. Also, nice café serving good coffee and snacks.
Nice brands and prices. More staff would be good too!
Since the take over this shop has gone down hill. I used to love visiting but it now seems dirty disjointed and the product choices are poorly laid out within the shop. Ted Baker next to Lee Cooper jeans just seemed odd to me.
Very nice cafe and helpful staff . It was my first time there and I wi be going again!@
Not what it was before takeover but still the odd bargain to be found
Staff are amazing lots of clothes make up and other bits to look at clothing staff couldn't do enough for me if I needed a different size and the girl on make up matched a red lipstick and liner perfectly to a new skirt I just purchased lovely shopping experience.
Had a great experience here looking for an outfit for a special occasion. Managed to find just what I wanted as there was so much choice. Went for a cup of tea in the restaurant afterwards.
Very quiet in store but still a great selection of brands available
Visited the Urban Decay department for the 2nd time, amazing customer service again. Big thank you to Jenny for making us feel so welcome. Looking forward to visiting again soon.
Now only seems to stock designer clothes which are not popular judging by the lack of customers.
First time been here I would recommend 👌 staffs are helpful.
Good range of items for a large range of stores. Perfect if you want to find a lovely gift or are looking to buy something a bit more upmarket.
Visit every Christmas when I'm in town, lots of choice and nice products
Nice big store that my wife always makes a b line for. Good selection of ladies clothes and accessories.
Restaurant is nice, but does get very busy.
Good and nice place for shop quality product dress. June 2021 this month 50% offer
Clean fresh and friendly
Excellent Department store. Very good selection of fashion ranges, shoes, handbags and cosmetics. Also furniture, carpets and household items. In store Cafe.
Always stocked well, with great quality. Good sales to be found
Great and warm atmosphere to shop
Staff lovely and quality super. Seems to have lost some of the warmth normal felt in the store but worth a browse if you are looking for a bargain there are some treasures to be found.
Large store typical of House Of Fraser style. Easy to access and is close to the car park. Never seems to be too busy unlike the Bluewater store. Lovely Cafe Nero here too.
.y first time to shop at House of Fraser in such a long time. I thoroughly enjoyed my time spent there. And found some great bargains. I'll definitely be back again
Only place to get a Nero's locally
Great value for money lots of bargains ! A lot of choice & very helpful staff
Menswear expensive nearly all top range brands for fashionistas.
Went here to visit Nero Cafe which is in the shop. Shop was very quiet
Needed more time and this is probably the first time I've ever said it but could have done without my wee nephew for an hour. Did manage to bag myself a few bargains. If you can't find anything to buy in HoF you don't know how to shop
Almost everything in one place. In the heart of Maidstone, close to local amenities, plenty of other shops and caffes around. Cark park on the ground floor but usually very busy; bus stop around the corner. Prices???? hmmmm. Depends on you. Personally, I prefer sales ;)
Has not changed much since the takeover/buyout or my last visit a year ago. Still a well stocked out shop with a wide range of clothing.
I do enjoy shopping here but sadly prices are too high. Need more deals and staff to help you find them. Bring back more floor staff to help customers instead of customers trying to find staff.
Quite a nice store but too many sales assistants in the Hobbs section standing in a cluster chatting. You feel as if you are intruding.
Went here for MAC makeup as their web page said they stocked it. Maidstone does not! Nero coffee shop upstairs was worth the visit though.
Plenty of stock and choice. Prices very variable, with some bargains. Layout a bit chaotic.
Only went in for coffee 🙂 nice to chill and watch the world go by. Tables socially distance and 1 way system in operation.
All that you would expect and more !
Always a nice location to spend time and shopping!!
Excellent, one if the last proper department stores left!!
Easy to buy exactly what needed
Yep, great. Nothing special about this particular store, they're mostly the same but all QUALITY brands in one place. Convenient...
Maidstones flagship store adjacent to and with direct lift access from Fremlin Car Park. Good selection of cloths, shoes, furniture etc. Prices average but there are usually sales and clearance bargins available.
Brilliant selection of Menswear, really well laid out as well with everything being easy to find.
Internet shopping is OK but you can't beat a good mooch around a proper department store. Good choice of products, good quality stuff, well done HofF
Nice selection of everything you may need, with friendly, helpful staff
Still my favourite shop in lakeside and just about anywhere.
Since the financial problens the stores look poorly stocked, with bare shelves and racking. They are also not allowed to sell some of the concession items.
What do you need to say. Great shopping.
Always a lovely place to visit. Staff fantastic.
Should visit more often as would miss this department store if it closes. Lots of choice and you can get some good bargains. Coffee shop in store too
We only went in for coffee but is a lovely place with polite staff and a massive range of clothing
Lovely store shame its not ver busy nowadays.
Quite apart from their own brands and wide variety of products there are many designer outlets in the store.
Definitely worth a visit.
I like to get the odd shop here but noticed recently the home decoration dept has trimmed down otherwise a great store
Most the staff friendly and helpful especially have to mention the staff on the ysl, clarins, decleor and aveda counters .The only bad experience was on the Clinique counter very rude unfriendly staff but can’t them ruin the overall rating of the place.
Lots of different small designers plus shoes household items.
Decent quality shopping for once. At least a few decent shops are left in the town centre
Far to many cheapo & empty shops elsewhere tho
Excellent layout with plenty of well-stocked departments and friendly staff. There's also a coffee shop and clean toilets.
Went in to get some perfume great experience. All wrapped for me without asking! Very friendly!!
Ideal for gift shopping but a bit on the pricey side. there is always plenty to keep me busy while my wife mills about and looks for her next closet filler.
Gone downhill since that Ashley bloke bought it! Jumble sale/ Sports Direct hybrid with a few decent brands like Ted Baker still there!
Just had the best customer service from Ron at the Suits Department. The guy was so good and knows his stuff. Thanks Ron.
Nice store with good discounts but the toilets let it down. They are blocked, lack toilet paper and soap.
Friendly staff .
Had sale on got some good barf Ms in the designer section
Nice store. Not very large though, but bright snd airy. Mostly medium expensive brands.
not bad bit muddly but sale was on so maybe that's why
Easy place to get to in the centre of Maidstone. Car parking below.
Good quality products but as
you expect a bit expensive.
Love this shop. Good selection of brands and something for all ages.
It's ok, you can find some cosmetics, clothing and home items, but, same as many other department stores it has a lot of things that are outdated in fashion and not very big variety as well.
Enjoyed finally got a suit I wanted at a good price ✔️
Love this store
Love shopping here lots to choose from and space to move - as i hate it dont you when you hàve to squeeze through aisle because shop has overload every available space
Really knowledgeable staff in the parfume department and super friendly and helpful. They were a real pleasure.
Am excellent and complete shop with a decent cafe as well - whatever you need, this shop is bound to have!
Used Cafe Nero inside house of Fraser. Staff were exceptional- Grant was the best barista I've ever met
Very helpful staff and comfortable environment
Seems there's more staff in there than shoppers, came away empty handed.
Nice place with lovely and so helpful people👍
Lots of sales on when we visited, so plenty of bargains to be had.
A good store cleanliness and staff wise. I'm just not exactly sure what it is they want customers to go there for.
Love this store , if they sold their shoes and at a cheaper price I would buy from here....
Amazing service from pooja on ysl. Should get recognition for her outstanding customer service. Will come back and spend more!
Nice variety of goods
Even though customer service .made a mess with i correct information.another listen abd sorted whole problem out lesson to be learn retrained those at custoner service who fail at job or hire others who could do better.
Great store, good customer service and a good range of fashion and home offers.
Very helpful lady in the luggage section. Got a great bargain on my suitcases
Great department store, good quality clothes but a tad expensive.
Small but very helpful staff if you avoid the girls who hang about chatting to each other
Very good .plenty of variety of clothes home ware etc .Restaurant excellent
It is a department store what do you expect
Did not seem to have sufficient stock for my requirements
Lovely store
Great department store and staff very helpful.
Had a good experience, when finding the jeans I was looking for.
A shadow of its being a formerly department store status and now basically just a clothes shop.
Excellent store, lots to choose from.I got a good bargain in sale .
Slightly disappointed with range of underwear. Prices were good but that was probably due to the sales.
Great selection of stuff, feels like it's turning a bit sports direct'ish
Lot's of bargains to be had,worth the effort...if you have any money left.
Very nice store not busy
I love this Store. It has some really good sales.
Good modern large shop everything you need on different floors grab a coffee and a nibble airhead same time.
Love this shop,helpful staff always buy something from here.
Always disappointed when visiting. Large store but never anything I actually want to buy!
good place to have a good clothes.
Not quite the same experience since H of F was taken over. Still love looking for bargains though
Fantastic staff and stock but the store looks a bit tired ie carpets
So delicious
Good place to get clothes perfumes and make-up for your wife, sons and daughters
Better than the Bluewater store that one looks like a sports direct now
Love this store so much choice and great shopping store and staff
Great range of products, reasonable prices, good quality stock
Variations of products to choose from some nice designs on clothing and lovely café upstairs
Spacious store with designer clothes
Great place for something different in crystal, good selection and very helpful staff members
Only designer clothes for men and very expensive
Good. Helpful staff. Good value on their almost continues sales
Starting to look like a sports direct store upstairs, such a shame. I wonder how long it takes to totally ruin it?
Lovely cheerful staff and got some few bargains.
Lovely fashion store. One of my best stores in the UK.
What you expect from house of Frazer design labels
Lovely things, lots of sales but not for my wolet sorry
Typical department store, lots of different departments, reasonable prices.
Very helpful staff. Only popped in to get a gift voucher!
Great place to shop for high end brands.
Excellent quality 👌goods.
Its gradually turning into a Sports Direct with low quality items taking ovet
Great shop not as expensive as you would think
Great range of designer brands and styles but not cheap
Large department store. Friendly staff, always find what I need and never have to queue as plenty of pay areas
Tend to use this store solely for the Caffe Nero, which is typically good.
Lovely story.friendly staff
Really love the shopping experience you get in House of Fraser
Lots to choose from and counter staff was very helpful 👍
Got some great gift ideas
The prices are obviously high but the staff is very nice and gives good advice.
Clean tidy good toilets and cafe plus friendly staff
Extremely helpful staff and service. Great choice and quality.
Friendly staff, I only really hang around the makeup department though lol
Medium size store on two floors. Great when sales on...
Large shop but was disappointed with lack of party wear at this time of year. Free parking and coffee shop a bonus.
Good clothes for boys upstairs such as champion Adidas etc
Great deals , very friendly and attentive staff.
Great departmental store especially for ladies & menswear
Last of the Few department store. Good place to shop.
Well laid out and plenty of choice. Coffee area and coffee all good.
Terrific store on 2 floors with a Caffe Nero included.
It was very noisy with to many different songs on in the same shop making it very hard to ignore and shop
It's just a great place for shopping.
House of Fraser a well laid out store prices very good value for money
Expensive! Even sale items.
Plenty of choice, nice little coffee shop on store
High quality branded goods with prices to match
What helpful young ladies they all were today at the shoe department .
Expensive
Good shop to visit, lots of choice. 👍👍👍
Great place to buy quality sun shades! 👍
Wide range, helpful staff
Awesome. Got exactly what we wanted at a bargain price.
Quality stock. Good sale prices today!
Easy to browse, assistants on hand but not pushy.
Clarins is the best counter for me to be served by Jackie, staff is good
Good store with lot of options to buy clothes
It was amazing
Not as good as it used to be
House of Fraser has gone down hill, parts of store is looking like Sports Direct not good
Lots of choice bit a bit pricey ok for a special occasion
Quite pricy for the average pocket but quality clothing throughout .
Good
Good shop with lots of bargain's
Okay place to shop, pity toilet was shut.
You will always find the best outfit here.
Various brands some good deals to be had
Great place to shop and perhaps the best place in Maidstone.
Very expensive
Love shopping here always looks neat
Still a good House of Frazer, better than the one at Bluewater!
Good Shop, nice to do some Shopping..
Good range and lots of different brands for men
Best bit is the Neros Coffe Shop which is where I was.
Well laid out store.
Just browsed as looking for clothes for my holiday
Nice store to visit good coffee shop
Annemarie was especially helpful, will be returning thanks to her
Great for that little bit extra you need in fashion...
Amazing 😍
Good bargains some nice deals
Nice department stpre
They have very nice clothing
It's all about designer brands. Dont go here for bargains.
Lady on Clairns counter very nice and helpful.
Didn't get the product I wanted had to go to Bluewater 😭
Top end Home, Clothing and cosmetics here.
Lovely staff friendly atmosphere
Not been in there for 10yrs at least so was quite surprised to see that not much has changed
Me and my sisters favorite place xxx
Lovely shop. Nice coffee shop.
Nice to browse but everything so expensive!
Thanks to the very helpful Ron in the mens suit dept
My favourite shopping centre
👌
Has everything I need and the staff are very helpful.
Very helpful lady on perfume counter
Awesome,
OK. Not much else to say apart from the level of engagement from some staff is a little bewildering.
Good service.Quality of stock improving
It's a good store..
OMG SALE! Ahem... Attentive and helpful staff (:
This a very nice place to be
Really nice place to shop.
Quality store glad Maidstone has this to offer.
Good selection but pricey
A well laid out department store
Plenty of choice. Lovely shop
Everything u ever need for any age and type of person
Expensive but some bargains in the sale items
Great shop and very kind staff
Lots to see and places to eat, and to spend you money on.
Always has a deal.
Expensive and very few members of staff about, a sign of the Times I guess.
Lovely shipping centre
Lovely shop.good sale
Great selection of brands
There are some amazing reductions!
Great range of goods
Nice place for shopping.
Plenty of sales here on designer brands
Some good deals might happend
It's ok everything on sale
Good sale. Grabbed a bargain!!!
Clean, tidy with friendly staff.
Perfect for those designer goods
Ok
A massive shop with a great range.
Very expensive not for us common folk
Love house of Fraser staff always lovely
Expensive
Ok
Always have what I'm looking for
OK branch, just a bit lacking in stock
Lots of variety but not in sizes
Elegant layout. Expensive shopping.
It's ok but pricey
Lots of variety at a decent price
It's just like sports Direct now!!!
Very helpful staff
Expensive stuff
Safe and excellent service
Great staff very friendly
Lovely store in the heart of Maidstone
Friendly staff..inexpensive
All brand's under the same roof
Costly car park under the building
Good shop chlothes bags shop
As you'd expect from store
Staff very helpful x
Staff helpful, good experience
Good variety of inventory
Expensive lol 😆
Big shop
And the bass's last minute decision
Lots of different stores
👍
Best shopping place ever
I like House of Fraser 😊
Plenty of choice with latest designs
Brilliant for Xmas presents.
Fantastic choice
Nice friendly helpful staff
Typical department store.
Nice..but expensive!!
Wicked!
Good shop
Great customer service