Reviews of Caffè Concerto Birmingham. (Coffee Shop) in Birmingham (West Midlands).

Caffè Concerto Birmingham

591 Reviews

142 Comments

Coffee shop

Cafe

Breakfast restaurant

Canteen

Cake shop

Coffee shop

Ice cream shop

Patisserie

Pizza restaurant

Restaurant

Sandwich shop

Tea room

1st Floor, Grand Central Station, Stephenson Pl, Birmingham B2 4XJ

Description

Information of Caffè Concerto Birmingham, Coffee shop in Birmingham (West Midlands)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Caffè Concerto Birmingham

Reviews of Caffè Concerto Birmingham

W.

Caffe concerto with their delightful products has given us an amazing Sunday family experience with their amazing Coffees made by their lovely staff who served us with a welcoming smile. I definitely would recommend this place.

M. M.

Honey coumb cake and Tramisu are the best! Great service.

C. J.

Fabulous food, great service.

M. J.

very good coffee and cakes, was served by andrew, very friendly service!

R. K.

Absolutely delicious, delights to eat in or take out, must try 😋.

K. C.

Excellent service and the food was great too. Will definitely be back again

P. D.

Absolutely amazing! Thinking of making another reservation. 🍰☕🍩😁

M. Q.

This place has the best latte I've ever had ! 5 stars definitely

Z. M.

Visited this place on the way back to Manchester and I have to say the desert's are to die for... lovey choice with very friendly staff.

A. Q.

Cakes are always fresh and delicious

J. B.

It was an amazing experience with best customer service. Thank you 😊

R.

If you’re looking for a fancy place this is the place for you. The cake was lovely as was the flat white I ordered. Feel the customer service could be improved.

T. M.

Great service, delicious baguettes and cakes at a great price

M. K.

My first choice for cakes. Highly recommended!

M. M.

PLEASE open a branch in Sheffield 🇬🇧 Many people like it and want to see it in Sheffield

G. 3.

been going here with my mother everytime I visited Birmingham.

S. q.

Delicious coffee, macaroons and ice cream

C. S.

Pleasant surroundings. Nice food.

C.

I love the cakes here!

L. H.

Great food and processco xx

K. P.

Favourite dessert place

t. t.

Only the serve cakes

J. W.

Visited on Sunday with my family. Delicious food and a wide choice of desserts. We felt very comfortable with the atmosphere thanks to the ambience and lovely and friendly staff. The man at the counter has helped us to choose our drinks and food despite they were quite busy. Next time we'll be in Birmingham we will definitely visit again.

2.

I like it

H. C.

Great afternoon tea

S. K.

Just love this place

R. S.

Simply divine

Z. A. J.

love this place

P. R.

(Translated) Quiet place, with good views of the station hall and friendly service. I have been there once and that has been my experience. You are quiet and the tables are not very close, so you have some privacy. Prices like the rest of the premises, approximately. It is a good option if you visit the Grandes Central. (Original) Lugar tranquilo, con buenas vistas al hall de la estación y atención amable. He ido una vez y esa ha sido mi experiencia. Estas tranquilo y no tienen las mesas muy pegadas, con lo que tienes cierta intimidad. Los precios como el resto de los locales, aproximadamente. Es una buena opción si te pasas por la Grandes Central.

M. m.

Excellent 👍, good café to relax and enjoy. Nice view, the staff is friendly and helpful.

F. M. M.

(Translated) WONDERFUL. I just moved to Birmingham and was desperately looking for a bar that made Italian-style coffees. Yesterday morning I came across Caffè Concerto. Roberto an Italian guy who works there gave us a wonderful feeling of home. Professionalism and courtesy, excellent service. Now I understand why it is called Concerto, because it is music for the taste buds. (Original) MERAVIGLIOSO. Mi sono appenappena trasferita a Birmingham e cercavo disperatamente un bar che facesse dei caffè all' italiana. Ieri mattina mi son imbattuta in Caffè Concerto. Roberto un ragazzo italiano che lavora li ci ha dato una meravigliosa sensazione di casa. Professionalità e cortesia, ottimo servizio. Adesso capisco perché si chiama Concerto, perché è musica per le papille gustative.

K. M.

n. r.

Great good coffee

N. M.

Expensive and rather bland looks amazing in the glass counters but really the cakes are overly sweet and difficult to consume. Packaging is premium but disappointing confectionery….

M. “. M.

S. C.

D. Z.

I. A.

L. Z.

G. Y.

t. m.

P. S.

S. K.

R. A.

A. G.

The cake and the other sweets were amazing!! First time I've tried real nice cakes made in UK. It's an Italian chain of caffè so Italians are the best. Definitely will come back. Xx

J. P.

J. k.

M. I.

Gorgeously crafted delicious cakes! We always love their slices and my favourite is the lemon Cannoli, a must try! Ordered our second cake for a special birthday and my daughter and guests were simply amazed, the Black forest cake was simply stunning and equally delicious, never let's us down. Thank you for the awesome service Roberto.

l. d.

Weird that most the 5 star reviews on here only have 1 review which is here..lol anyway some of the cakes are nice! Coffee not so great

M. T. A.

Had a lovely late afternoon, sweet tooth, break at Caffe concerto. Our orders were taken by Roberto and his team. They were very friendly and polite. I had a chocolate gateaux and my wife took the black forest gateaux. They were absolutely delicious! The tea and coffee went fantastically well with it. This was the first time I've ever had anything from cafe concerto but after that gateaux I think it's safe to say these guys now have a life long customer. Well worth a visit! You can enjoy fantastic treats while watching the world fly by at the station.

J. P.

Bought a cake from here, it was super tasty. Sponge is very moist and the cream filling isn't too sweet either. Dark chocolate used in decorations which was much appreciated. And it looks pretty.

S. W.

My husband and I had a lovely breakfast this morning at this cafe. It was the first time we visited this place and must say it is a lovely place to eat the staff is so well mannered and professional, the food and coffees delicious and with a special touch. Can't give 5 stars due to the very loud background noises. Could barely hear what the man at the counter was saying while placing my order. It is such a shame. When I enquired about the noises they told me that some works upstairs are taking place, I believe this is a very negative point for the venue. Will try to visit again but not really keen.

G. L.

Love this place the cheese cakes are amazing. Mocha was very nice The staff were very friendly and smiling. I was with my friends and we were all happy Lovely place

M. W.

Afternoon Tea is so worth it! Brilliant customer service by Guiseppe (might have spelt the name wrong) Really clean, great service, presentation of food and variety is so good! Reasonable covid measures in place. Recommend a try Price: £27.50 for afternoon tea for 2 pp and an additional iced tea as it was incredibly hot today/day of visit. Revisit: Yes! Customer Service alone was enough to bring me back. Favourite Bit: The chutney and cheddar sandwich, the customer service, the presentation, the fresh scones and open plan layout, manage to fit us in the afternoon tea slow within an hour. Least favourite: Did not get to try the salmon as it was last min and they ran out. The mozzarella and pesto replacement was definitely not for us. (Only part of the meal we didnt finish) Overall: a solid 4/5

B. W.

The best Sunday experience ever. Me and my family went to Cafe Concerto, as any other place they have a new serving system but very efficient. We've been asked to queue and been served very quickly, not long waiting like other places. Our server, Roberto, was amazing and passionate about his work as he gave us the best recommendations on food and cakes, we went there for a cup of coffee before going for lunch somewhere else, but he convinced us to stay and we ended up to have a lovely meal in the cafe. He was particularly sweet and caring with my elderly mother. The food he recommended to us was worthy the money and the cakes definitely a perfect choice. Our drinks were so tasty and the best coffees we had in a long time, prepared by another man, I believe his name is John or Josh. We usually go in Birmingham at least once a month, and we will make sure that from now on we will visit Cafe Concerto. Thank you Roberto and J. for your service, we are looking forward to visit you and your team again.

L. S.

Booked via groupon. Great value for money and really tasty food.

S. H.

I brought my daughter for a Monday blues pick me up. She is gluten free and there was a choice of two delicious looking cakes to choose from which was a bonus. The only negative was I ordered an iced latte and it came without the cream (the best bit) so I had to go up and ask for it to be added. We thoroughly enjoyed our visit though. We were served by Marina and she was very polite and helpful.

S. S.

First time at Caffe Concerto, we were walking past and were drawn in by the selection of cakes! Absolutely fantastic choice of tarts, gateaux and cheesecakes- we were spoilt! Food was delicious and we loved the coffee. Great little seating area to sit and enjoy too. Thank you Giuseppe for the great service, we came home and told my mum and dad about it too as they love going for afternoon tea. See you soon!

A. L. S. G.

Me and my boyfriend are having a quick stop here before catching our train. We've been recommended some delicious treat to have with our coffees. Amazing experience and service. The staff looks very happy and smiling ☺ Definitely will come back.

A. S.

Amazing service! Me and my family were served by Roberto who took our order with a big smile and courtesy and Giuseppe took the payment spent few second entertaining us while our coffees were ready. We had cakes , the strawberry gateaux and the pistacchio honey were amazing as well as the coffee. Amazing atmosphere. We'll try to go back soon.

F. N.

Had some macarons and mille feuille, both absolutely gorgeous and we're wrapped nicely for my journey home by the friendly and lovely staff!

G.

Whenever my wife and I visit Grand Central Birmingham we always find time to enjoy a drink and a delicious cake at Caffe Concerto. The service is always very good and the staff are very friendly. Today however from the manger down they went beyond exceptional. Having purchased cakes and drinks I had the misfortune of knocking over and smashing both drinks and ruining the cakes before I had chance to reach a table. The staff could not do enough for us and replaced the entire order. Having appreciated the exceptional service I tried to reward the staff for there efforts. Both the manager and a female assistant thanked me but would not accept my offer. After a while the assistant came over to our table to check everything was ok and the manger did likewise when we came to leave. I can only thank all the staff once again and they can be assured we shall be visiting again very soon and I shall be lauding there service to all.

E. M.

Best place ever! I usually go there for an ice cream and a coffee as they remind me of Italy. The staff are always very welcoming and they always polite.

H. K.

Lovely lunch. My wife and I went in Concerto restaurant for lunch. We had tuna roll and chicken and bacon one with a lovely black coffee we had an amazing time. Barbara Roberto and Aorora served us and made our day much better. It's very nice to find people who are smiling to customers and make the environment happy. Excellent.

N. D. C.

Excellent coffees and lovely staff. High quality cakes and service. We had 3 cappuccinos and 3 cakes which have improved our visit in Birmingham, will come again soon.

E. S.

Went today with my husband to have a quick meal before going home. We sat at the bar by the sink and Roberto, our waiter, stopped washing the glassware to serve us. Very quick service. We asked for two glasses of prosecco and he proposed us to have a bottle instead, we ordered some baguettes too, a Brie and sunblushed tomatoes and one bacon and egg with mayonnaise, must say DELICIOUS FOOD. We did not plan to have any desserts but when he started to describe their cakes we had to try them and those cake were very tasty. Even if he was busy washing and serving other people he always found a second to smile at us, and others, and also entertain us with a quick chat. Very happy with today's experience, he made our stay at Café Concerto very pleasant. The service though dropped down when we left. We were looking for Roberto to give him a little tips but apparently he finished his shift and a woman and a man replaced him at the bar. When we tried to ask about him to the guy he just ignored us and walked away so we left. Despite this still 9 out of 10. Hope to return in Birmingham soon and definitely will come back to visit this place again. Thank you for your lovely service and food.

A. Y. N.

Lovely and wide selection of cakes & desserts. I love the black forest gateaux! The others look nice too so I’m gonna come back for them! I was served by Sadaquat who was very friendly and helpful in giving recommendations and introducing me to some of the deals they have. (I’m definitely regretting not taking up the 4 for £10 offer, so I’ll be back!)

S. S.

Great selection of desserts. The coffee is fantastic! I've tried the honey cake and the chocolate gateaux and they were delicious. Totally recommend them. The only downside is the noise, being in the heart of a shopping mall contributed to that fact.

R. F.

Visited yesterday for a glass of wine with a friend. We been served by Roberto, a man with blue jumper and a tall blondish guy. With their enthusiasm they gave us a 10/10 experience. We felt very comfortable and welcome. The wine raccomended by them was so right and the cakes so delicious. No matter the price when you receive such a good treatment. Hope to visit soon again.

N. G.

Went today in Caffè Concerto and had an amazing afternoon tea. Roberto served us and made his best to make our visit the best ever. He invited us to have a sit and served the afternoon tea at the table. An amazing experience worthy any single penny. Will definitely come back. Thank you

F. M.

We went there this morning. Excellent service and amazing coffees. We were served by Roberto and he made for us lovely coffees and he insisted to help us with our drinks and brought it to the table for us. Next time we'll go in birmingham we will definitely come back both for the coffees and atmosphere. Frank and Natalie.

B. C.

The desserts are always delicious here, especially the macaroons - definitely a must have when you're in Birmingham! Shout out to Josh who was very friendly and polite to us when serving us ice cream; staff do really go out their way to make you a happy customer. 😊

M. A.

We went this morning with my family. Mr Roberto served us and he gave us very good recommendations regarding what to eat. He was very prepared about vegetarian options and also good knowledge about cakes to have avoiding alcohol options. This place offers a very wide range of option with food and drinks for everyone. The place is well set and strategic place. Waiting for the next time to go there.

J. H.

We've been there today during Christina's Hen Party and we felt very welcome. Roberto served us at the till and e en to of he was busy he spent a minute making some jokes with us and David and Eduardo took our orders first Eduardo and afterwards David they made us delicious drinks. We had the best time and amazing cocktails and milkshakes. I will definitely call again. ⭐⭐⭐⭐⭐

M. B.

I have been to caffè concerto with friends, colleagues and families quite a few times and my experience is always been excellent. Last week I went with my husband and kids and I must say what a great afternoon at caffè concerto in Birmingham. Staff are always very helpful and friendly making us feel very comfortable. Even our children loved the place and they enjoyed “having a chat” with the friendly staff! Roberto, made our afternoon at caffè concerto a great experience. He is very professional, smiled all the time, helped us to choose the sandwiches and cakes attending with accurate details and answered all our questions. Definitely recommend it and I will go back again for an afternoon tea with friends. Thank you for the lovely experience and looking forward to going back again.

R. R. (.

My brother in law booked us an afternoon tea for 4. Theres were no issues when we requested that all food was halal/vegetarian. We were each asked what flavour/type of tea we would like and sat at a “reserved” table. The tea came in individual pots which had approx 2 cups of tea in. The tea was served before the food so I was already half way through my 2nd cup when the food arrived and as there was no refills included, we found ourselves needing to ask for water. For the Afternoon Tea They served us a selection of sandwiches; salmon & cream cheese, egg mayo, cucumber & cream cheese, halal chicken & sun-dried tomatoes. All the sandwiches were nice and enjoyable except the chicken & sun dried tomato - i felt there was too much tomato and the chicken was a little dry. The scones were served with a selection of clotted cream, butter and strawberry jam (plenty of each). We each had a plain scone and a dried fruit scone. The scones were lovely, not dry at all, just a tad on the sweet side for me but otherwise delicious! For dessert we were given: strawberry mouse, chocolate mousse, blueberry, lemon & custard tart, a raspberry & chocolate tart and 2 macarons. I’m not a huge fan of macarons but my sister enjoyed them. The rest of the desserts were really tasty with just one criticism. The pastry on the tart shells was too soft for my liking, I would have preferred a nice robust short crust pastry. Overall an enjoyable Afternoon Tea with plenty of food to keep you full for a while!! There is also whole selection of delicious looking cakes, pastries and gelato to try!

P. P.

We visited Caffe Concerto on New Year's Day and were quite impressed. The cups are a good size so you get a good serving of coffee. All too often many Cafe's serve theircoffee in tiny cups which aren't enough. I had a Flat White which I really enjoyed. There are a fine selection of Pastries and cakes, I had a Mille Feuille which was really fresh and tasty. The Cafe' itself is in a nice location above Grand Central station concourse and the chairs are very comfortable too. All in all, a nice place to spend time which I would recommend.

A. F.

A very lovely place to spend some time with friends and family. I've been there about one week ago and I was really impressed by the food and the service provided by Roberto. He gave us the feeling to be very welcome and gave us recommendation about food and drinks. I will definitely go back! I followed the instructions on the receipt and put a review on trip advisor but for some reason has been removed. Really Happy customer!

A. V.

The cake is so nice. I love the black forest, had tried strawberry and chocolate mousse..they are lovely and nice too. It situated in grand central which is very nice view and atmosphere to spend with lovely friend. They also provide many variant of ice cream I don't know whether it suitable for vegetarian or not, but some of the foods are available for vegetarian too.

K. Y.

I went today in Café Concerto in Birmingham. We bought some ice cream for my two granddaughters and a coffee for ourselves. We were served by Roberto who was very patient and happy even if grandkids took a while to decide. He made our coffees too. Very good quality and worthy of the price.

M. G.

Lovely day spent in Caffè Concerto. We were there to celebrate Lydia's birthday, Roberto gave us a very warm welcome. We had few cakes with mixed fruits and cream recommended by him. Delicious choice. We asked for a couple of glasses of prosecco and tap water but Roberto recommended a bottle instead and saved it at the table for us. He came often to double check every was OK. The atmosphere there is so relaxing that you could spend the whole afternoon. So we decided to have 2 more bottles. We specifically asked to be served again by Roberto because he made us really feel at home and made us laugh. Before we left Lydia's husband was so satisfied that he went back to thanks Roberto. Very classy place and service. Really recommend this restaurant, once you step in you don't wanna leave.

F. B.

Amazing food, the staff were really nice and have a lot of understanding about their job.

R. R.

Great service as I'm made to feel welcome every time amazing staff and amazing food

A. N.

Special Thanks to David, Georgeta, Iqra and Roberto. Hi, Amanda here. Just had my holidays done and back home to Australia now. This morning I opened my purse and I found a Caffè Concerto receipt. We went there on September 18th, we had 1 double expresso, 2 Lattes, one hot chocolate and 1 palmier and 2 muffins. We travelled all over U.K. been in Scotland and Wales and we tried many cafes but in Birmingham we found the best coffee in U.K. the same as the one from my favorite coffee shop here. The staff was very happy and always smiling at us. They were very helpful and ready to answer any of y sister's quetion about food and allergens. The service went up to 10 stars when around 10 a.m. an emergency occurred in the mall and the staff keeping it calm managed to invite the customers to leave. The gentleman, I guess the manager cause of his different colored shirt, helped everyone to the nearest exit being patient with those slow customers. When everything went back to normal and we were allowed again in the mall we went back to the Cafe where the staff was already there ready to help. They kindly waited for us without wasting our food. We had a sit and the gentleman came to us inviting us for a new coffee o a house because mine was cold. We refused and told him I like my coffee cold. Before we left I went to the till to give them 20$ in tips. But they could not accept it because was by card and they can accept tips cash only. I tried to insist so the gentleman told me if I wanted to make them happy I could write a review mentioning their names so he noted the staff names on the receipt and gave it to me. I hope this can be helpful and if in future if I travel to U. K. again I will certainly go back to Caffe Concerto. Thank you David, Georgeta, Iqra and Roberto.

G. M.

I had an appointment with a colleague of mine. She told me to met her at affe concerto in the Grand Central, we're still sitting here and enjoying our coffee and working on a laptop. We've been served by Roberto and he offered to take the drinks at the table and came couple of times to double check if everything was OK. Must say it, everything is lovely. Good coffees and great customer service. Gordon and Lorraine

C. S.

I was waiting for a train and I went to Caffe concerto. I ordered a Cappuccino and a chocolate mousse. The food was amazing. The staff were very friendly and smiling. Now, I know where I can go if my train is delayed. Lovely place

R. P.

Visited this lovely cafe yesterday on a busy Saturday. We had a great time, food was amazing and delicious coffees served by a very helpful and friendly staff. Great atmosphere and service. Will definitely visit again. Thank you.

C. T.

Very warm welcome received by Andrew and Roberto this afternoon. They served us with a big smile and very politely, very good recommendations received by the staff. The baguette and the strawberry geatox were so delicious. Loved the coffee. Pricy but worthy. Will come back soon.

C. M.

What a lovely morning we had in Concerto Coffee. We were attended by Barbora, Roberto and Georgia. Very polite and wonderful service. They made us lovely coffees, the best we had in a while. Will be happy to come back. Very satisfied customers.

A. B.

We were in Café Concerto this morning and Roberto in a very polite mamners served us. We had some coffees, I must say the best we ever had. The palmar, the heart shape pastry it was a very good choice too. The man offered to carry the tray for us and also gave us sugar and cutlery. He made us feel very comfortable and us laugh. Really raccomend this café.

D. M.

It was an amazing experience. Great customer service and nice coffee quality ❤️ We had a perfect single espresso and a lovely latte prepared by Giuseppe and a sweet revive with smile by Roberto. Thank you guys!

A.

The coffee is noticeably a cut above and the cakes are just a bit decadent, all in a most favourable setting. So far so Italian, but the experience is always marked out as that extra bit special by the always apparent, accomplished and courteous efficiency of the staff (served this time by Jasim Mohammed).

B. B.

We went there around 2 o clock for lunch today. Me, my husband and kids today had the mozzarella baguettes and couple of smoothies and coffees. Friendly and smiling staff. Lovely place worthy the price.

C. P.

Great service, lovely selection of baguettes and cakes and coffee only £1. I had a chicken, sundried tomato and pesto baguette which was generously stuffed and a coffee and muffin for £6.95. Excellent value served with a smile ☺

N. D.

The best coffee I’ve ever had since I came in this country! Wow!! Like the Italian own, best place to have your Italian coffee😍😍😍

O. H.

Lovely place to have lunch and amazing cocktails. Roberto our bartender served us, we asked for 2 baguettes and Aperol spritz but they did not have any aperol in stock and Roberto asked us if we wanted Campari spritz instead. He also told us campari is bit bitter and he could do it sweet for us. I must admit it was ery tasty and definitely will order it again. Very satisfied with the service and food and drinks. Thank you

C. S.

I've been there with a friend and Roberto served us. He was very enthusiastic and raccomended delicious panini and we had mocha and latte. A perfect brunch. Excellent food and excellent service. Will come back.

I. R. P. p.

Great place and tasty food. The man at the counter was so helpful and advised us with the right products for us. We had a focaccia and strawberry cake and the forest cake along with a mocha and a milkshake which were delicious and well presented.

K. S.

Excellent service and excellent food. Roberto and Arora served us with a big smile and helped us with the trays to the table. Loved their cakes and coffees. Addicted. Definitely will come back. ☺

I. E. D.

Me and my hasband ordered a cake wihț Roberto which was very kind and help as to choose the cake. I order the cake for my children and he was always wihț the smile on him face and answered all my quetion on the cake even if I take very long to choose the cake. I will order new cake again for all the family and we will go to eat there because the food look amazing.

N. F.

Visited last Saturday and enjoyed the most delicious food. What made this a great experience was the warm and hospitable service provided by Roberto. He is an asset to the team and made a dreary afternoon that bit brighter 😁

E. H.

A great spot for people watching or taking a break from shopping. We had afternoon tea though and felt it had been made too long in advance as sandwiches and scones were dry. Not enough tea to last us through the food either which felt a bit mean.

M. C.

Caffe Concerto in Birmingham Grand Central This is te best caffe/restaurant open space which has never failed to impress to all . All the cakes are a good size and exceptional and accompanied by a lovely large cup of hot drinks or make an afternoon visit very much worth it !! The staff have always been pleasant and helpful, happy for you to stay as long as you want to specially Robert and Paolo both professional. Back soon place hagley recommended !!!

J.

The cake was so nice and not sweet at all and Good customer services. I'm will recommend to everyone.

A. B. W.

Amazing experience. Yesterday was my second time here and there will be many more. Lovely and smiling staff, amazing atmosphere and great drinks and food. Highly recommended.

G. A.

Been there today and we've been served by Roberto and Bogdan they have us an excellent service and served us at the table even tho it is self_service. Lovely food and drinks. Great service. We'll definitely call again.

A. D. S.

Amazing breakfast. We eat bacon egg panini end very good coffee. Congratulations for the professionality of Barbora and Roberto. They made our day better.

W. G.

Lovely coffee and cake in Cafe Concerto served by Georgeta. Staff very helpful, gave us extra milk when asked with no trouble. Great place to people watch.

J. T.

Cakes taste good, but staff is rude for no reason, won't smile ,behave as if don't want to interact at all, if they improve customer service then 5 star it is. Little kindness goes long way. London branch has the nicest staff i remember, i would not come at this birmingham branch if i had a choice.

C. K.

Really great selection of cakes, they taste as good as they look. Strawberry cheesecake was so light. I want to try more... Staff were helpful in what to choose and atmosphere is nice.

J. R.

Gorgeous cakes and pastries. A little pricey but they are worth it. Friendly and polite staff and comfortable place to sit. Definitely recommend for a treat.

S. D.

Very nice coffee this morning and decided to return in the afternoon for a cup of tea in proper china cups. Mr Constantin service very courteous. Everything very clean. Nice place to visit. Will do so again.

S. D.

Nice location and atmosphere. Friendly staff especially my server Sadaquat who was very pleasant and helpful. Good Coffee and a nice blueberry Muffin. Worth a stop.

S. K.

So my birthday cake came from here and I have to say one of the best cakes I ever had so creamy and moist.... thank you for making my birthday special.....

S. G.

Great little place, good coffee

M. A.

I went there to buy some chocolate mousse, millefeuille and a chocolate gateaux to go and they have the BEST service. We were served by sadaquat who is a very bubbly person with excellent customer service! Definitely would recommend

K. G.

I only went in for a take-away coffee however was still treated like royalty - Josh who was behind the counter was friendly, prompt and gave great service! My new favourite place to grab a coffee!!

M. F.

We had to rearrange our visit and Roberto was amazing! Thank you so much Roberto! We've been before and had a lovely time and we are looking forward to our next visit in February!

F. S.

Excellent coffee, reasonably priced, location ideal for a spot of people-watching when waiting at New Street station. Customer service 10/10, server was Iqra

D. J.

We ordered the pistachio honey cake (delicious) and the chocolate gateau (average). Both were haphazardly shoved into the same box which slightly crushed them but they tasted good enough to make up for it

U. A. B.

Good Ambiance, overlooking the Grand Central Slightly below par Service, no napkins or tissues given.

P. C.

Love the coffee and delicious cakes served at this place!

S. K.

Too many choices don't know where to start 😅😅😃

L.

Very nice atmosphere, great coffe and good selection of desert!

g. w.

Good experience.The coffee is very good and the cakes also look exquisite and delicious.The places has beautiful views.

K. R.

Love this place. Visit every time we are in Birmingham. Sadaquat was very helpful and polite. An oasis in the middle of a big city.

D. S.

These opening times are incorrect. It opens at 9am But I really like this café - coffee is good . Pâtisserie is very good. They are friendly and very efficient.

g. j.

Held a 75th Birthday with all MY family . The day was made extra special, with the wonderful Birthday Cake from Concerto . The best ever . GEOFF JAMES

E.

Sadaquat and his colleagues were so friendly and welcoming. The food and drinks were delicious - will definitely be back!

A. B.

Great coffee, and friends cake was delicious. Unfortunately this was the worst scone I think I've ever had , sorry :(

S. K.

What has happen to the coffee latte hardly any coffee just like a cup of warm milk. My husband and I went a few weeks ago it was the same . I took it back had a replacement a bit better. This time was terrible made us both felt I’ll. we have been going to the concerto for many years although the coffee is expensive it was very good and a good service. Sorry we will not be back

N. r.

Brought a birthday cake for a friend... the three staff were clueless of my order as I wasn't sent a confirmation... however there was one lovely staff with scarf who came to me and just asked for my name and bought out my cake within seconds... thank you...

S. P.

Great selection of sandwiches, cakes and ice creams. They serve beer and wine too. Good views over Grand Central.

M. H.

Amazing, delicious , also halal tiramisu

P. D.

been here many times always had good experience josh cleared our table for us with his winning smile great cappuccino and tiramasu thanks again guys

N. S.

Love this place the cakes are amazing. With the eat out to help out you can’t not try it!!

K. L.

This is a really special place to me, Coffee is good nice place to sit and relax good service

A. A.

Nice cafe

J. B.

First time coming too caffe concerto.Very good service by Iqra who served me for my take away will be back again

A. J.

The desserts are amazing, specially when on offer. Do it, indulge your sweet tooth.

F. S.

Just enjoying an Americana and croissant, superb coffee, generous size, beautifully served, efficient and courteous service, highly recommend

R. h.

I bought a birthday cake for my mother but when i went to go collect it the cake had slightly smudged. Roberto (manager) was so apologetic for this and advised me to contact headoffice. I had contacted head office and they where apologetic and had offered myself and my mom free afternoon tea. My mom and I attended today and i was so happy with the service provided, the staff was quick and very attentive. The food was delicious, mom and I both enjoyed today and would recommend this place to dessert lovers. Thank you ever so much Roberto (manager) and staff. I will most definitely be visiting again very soon!

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