Reviews of Apple Bristol. (Computer Store) in Bristol (Bristol).

Apple Bristol

545 Reviews

238 Comments

Computer store

Electronics store

11 Philadelphia St, Quakers Friars, Broadmead, Bristol BS1 3BZ, United Kingdom

Description

Information of Apple Bristol, Computer store in Bristol (Bristol)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Apple Bristol

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Reviews of Apple Bristol

L. H.

Haven’t got a bad thing to say about this store, I went in and immediately a colleague come up to me asking if there was anything in particular I was looking for - there was! I needed to look at getting an AirTag because I’m hopeless in finding my keys at the best of times I needed something that would work with my current device (iPhone) and this was looking perfect. I asked for a demo and Tim was able to show me all the features I could use. There was no hard push to make a sale and Tim wanted to make sure that the product would work for me before purchasing. I’m happy with my new purchase, i would go back to this store again in the future. Cheers Tim - I haven’t lost my keys since! 🔑

l. w.

Extremely helpful service

J. N.

Is a lovely shop, the workers are very lovely and help you in all yours problems, totally recommended.

W. Y. (.

Apple, big apple!!! I do like the product, but dislike their business tactic's and how they train staff to tell customers not Apple your product are rubbish...poor, what's wrong with bit of a competition without slagging other products, plus Apple are expensive

B.

Great selection of phones laptops and accessories, store assistants are very friendly and helpful.

j. b.

Very helpful.

C. H.

Went for a genius bar appointment. Friendly and helpful assistance from Toby & the rest of the staff.

Y. L.

Bought my iPhone8 here. Staff are nice and kind!

S. F.

Very busy store, wanted to book an appointment but had to wait for two weeks, hopefully I can now do this online as now have more issues with phone continually shutting down

P. R.

A bit slow to get served ( @15 minute wait) but essentially very helpful. My issue was resolved.

S. N.

Got I phone 12 Pro max lovely customer service

A. W.

Went to Apple to buy a new Ipad Pro. Member of staff stayed with me for 3 hours setting it up. He also organised a call back from Apple for me later that day to complete the setup. Brilliant staff and great shop. Nothing was to much trouble.

G. W.

Loved this place.even though not apple user.went along with friend.Customer Service.First Class

V. G.

Lovely staff, all products available to view then all the adons too. Would recommend.

C.

Very clean, helpful staff. Resolved my issue within one visit. Thanks

C. M.

Very good sorted my I pods out I'm. Happy good service and nice staff.

A. C.

Brilliant customer service...they save some time slots for walk ins too

D. A.

Excellent experience: everything I wanted to know was gone through clearly and effectively, and I left happy. Thanks Ricky!

M. R.

Thank you DJ - great service 👍🙏

C. C.

they was really helpful and welling help you in store so happy today they remove password thank you helping me

L. T.

Had an issue with my Iphone, staff were friendly and knowledgeable. Couldnt recommend enough.

E.

Very efficient service with great staff!

T. J.

Visited the Apple store following a phone call with the technical department,who were very helpful and booked an appointment for me ,the staff at the Broadmead branch are very helpful and extremely friendly,Apple products are expensive but quite frankly the best .I have always received great service weather by phone or in person and that for me is has important as the great product range Thank you 10/10

t. e.

Staff helpful, but it's the same as any other fruit shop

J. H.

Great store with friendly staff and a wide product range

H. H.

Very clean and organised. Many shops I like are here.

O. D.

Great customer service and quality products! Well this is Apple!

E. R.

Friendly staff. Apple, however, is incredible overpriced and now I’m broke with an average phone.

D. P.

Queues not too bad for an Apple Store, good staff and swift service.

J. D.

Amazing service after the awful experience at Samsung this week

D. F.

Good staff

S. J.

Brilliant job. Solved the problem with my iPhone , and more quickly and efficiently than I dared hope.

I. K.

Always usually really busy, make sure to set up an appointment. The people are nice though.

V. R.

Staff were lovely but to be there for over 2 hours to buy a phone is crazy. They need to have a vending machine or similar.

R.

Busy place but friendly staff. Sadly they have limited knowledge pertaining to Apple integration with PC products.

R. C.

Very busy store. Staff very helpful. Good location.

h. k.

In for phone repair, still over priced, but very experienced and amazingly helpful staff

L. W.

Staff very friendly and great customer service

D. A.

Great service, not used for repairs before, turned out well!

K. S.

Always very friendly. James Lawley today was incredibly helpful 👌

S. E.

Thank you to Dave - a wonderful member of staff who couldn't have been more helpful!

J. T.

Typical Apple store, everything looks fancy and minimalistic, and the staff are friendly.

S. s.

Buying a iPad keypad for my grandson staff very helpful👍

G. G.

Yeah great service just not for me overpriced

E.

Nice store, friendly staff and they seem to have decent stock of pretty much every apple device and colour

D. N.

Okay good

e. o.

I wish they would do more hands on stuff not everyone is savey with Ipads or phones

D. J.

I love the Apple Store. Thank you for helping me

V. L.

You know what's this is about. Love the crazy kindness of these guys

R. W.

Sometimes they're rude... not the greatest customer service compared to others.

D. S.

Very helpful staff with my queries...i cannot thank them enough

R. S.

Good size apple store but sometimes can be quite crowded.

A. B.

Good customer service

T. O.

Nice. Open air Mall, lots of things. Clean.

B. S.

Always great service and very helpful staff

D. C.

Nice friendly and helpful staff, always manage to help me find the products I'm after without being pushy

C. V. D.

Excellent service. Highly recommended store.

C. G.

Went for a trip with Beaver Scouts, the staff where excellent with the kids.

D. “. W. L.

Do with a bit of a clean a bit dusty, staff are friendly and helpful.

A. T.

Great experience

M. F.

Not an Apple fan...nice looking shop though!!

h. w.

Good size but often a large queue

D. E.

Staff are knowledgeable need more people skills

A. S.

Very fast and efficient service and friendly staff.

T. S.

Had a pleasant experience with great service

M. C.

I don't see why it so amazing.:/

T.

Had a nice look at the new MacBook Pro’s and Mac Studio with its monitor and the AirPods Max. Really friendly pepole their

A. K.

Great service never been let down

K. R.

Too many weirdos hanging around and so many shops closed down ...

D. C.

2nd in the queue and 1st to buy the new iPad mini

S. D.

Unique Apple service, excellent as is customary!

P. G.

Just like every other Apple store

H. H.

Good for all your Apple needs

M. M.

Nice store to look at phones or to buy

B. K.

The staff here are super helpful and professional

G. W.

Incredibly helpful, friendly and kindly. Much recommend.

T. D. T.

Expensive but helped me out with my iPhone

O. B.

Pretty damn good. Went in to get a replacement 3.5mm to lightning Jack connector. I bought one just under a year ago so when I went in they offered to replace mine for free. Very happy as I was prepared to ship out the money for a new one. Only criticism is that the wait for the Genius Bar was a little long. I don’t understand how talking to me, putting my details into an iPad and getting a tiny cable could justify a wait time of 30 minutes but nonetheless happy.

S. C.

I just love there Macs.

J. B.

Good service and knowledgeable staff

D. F. P.

Great staff, big store.

L. P.

Friendly staff but hard to get served

D. C.

Very friendly staff who are willing to help

F. P.

Lovely place to spend some money

N. C.

Friendly staff, good service

P. P.

Always helpful and happy staff

K.

Good friendly and helpful staff

m. c.

Excellent very helpful and patient!

L.

The store is two story building tucked away in the Cabot Circus shopping mall. The bottom level is for display of the models available and sales, while the upper floor is for technical help and sales of accessories. There is a lift for disabled people but the area has no marked disabled people's cars spaces close by which meant its accessibility is not perfect or ideal. The prices are high compared to other mobile phones' companies and the accessories are expensive as well but the quality is very good. For example if you are trading an old phone like 6s towards some of the cost of the new phone it is worth about £30 while buying a new battery for the phone is £49. When planning to buy an apple iPhone you get the set and its charging wire only, you have to consider a good budget for the other necessary bits and pieces that does not come with the set like insurance and protective case or front screen cover ...etc. The staff are friendly and helpful but I think the whole atmosphere is dull. I myself thought such a company should have big screens displaying videos of scenes shot by its cameras to bring to the customer the difference and help them make a choice. There are no leaflets for the phones available, not even the latest range of iPhone 13 mini, the 13, the 13 pro and the 13 max. I went back again to buy the iPhone 13 max. I asked if I can get help with transferring my old info from the old phone to the new one, I was told by the salesman they do not offer any kind of help other than selling the Apple products themselves and they do not come with anything other than the charger. I felt this is not fair, I am paying a huge sum of money but can't get any technical help. If this is the customer service before buying, how bad it can get after sale! The person who told me that I can't get technical help advised me to buy online. It was an insult for me because I made it quite clear that I can't deal with some technical issues and I went to buy in person to get that kind of help. I went back home without purchasing anything. It was a waste of time, effort and energy waiting in the cue leaning on my walking stick in pain while the weather was freezing cold and not get any help.

P. H.

It's fine for shopahlics.

M. L. (.

Great service.

D. C.

Replaced my iPad without question!

R. D.

Bought my fist Apple 3GS phone

t. h.

5 stars is not enough

K. M.

Great friendly staff.

k. w.

All good

D. W.

Very nice

M. A.

Great costumer service.

M. W.

Great customer service

C. C.

Absolutely first class service this morning. My husband and I visited the store with a view to purchasing an Apple Mac. First stop was an hour of tuition from Henry. He was so helpful and informative and extremely patient with 2 oldies ( late 50s customers) We want to change from windows to a Mac. Went through lots of stuff with us at our pace which was pretty slow but so helpful. After taking a breather and grabbing a coffee we went back with a view to purchasing. We were served by DJ who was amazing. We took in our old slow windows lap top. He took us through the things we needed to do to get documents and music transferred and helped me update my iCloud storage. Honestly absolutely first class from both these members of staff. We will definitely be back for more help as we need it. Thank you so much from two very happy customers.

T. N. Q. H.

The staffs are really helpful

E. D.

very good

M. A. R.

Great Customer service

k.

Amazing service from Isaac

J. B.

It's an apple store. Enough said.

D.

Very good store

T. v.

Fiona was very helpful

N. B.

Good

W. T.

It ok

M. A.

staff are helpful and friendly

T. 9.

Toby and James were simply amazing at sorting out my MacBook Pro Repair. A farcical issue I'd had for 8 months with Apple Online and Apple Cribbs Causeway, was sorted out in 2 days thanks to them. Amazing Customer Service from them both! I will be using Apple Bristol going forward for any needs I have :)

L. L. S.

Amazing service. Nige, really lovely man so helpful. Gave great advice and got us appointments very quickly. Ana upstairs lovely girl again amazing service. Helped us swap over and sort our sons phone out. Both top quality staff.

A. K.

Cool staff

S. W.

Really helpful staff.

A. s.

Best service ever

J. B.

Small but great

S.

Amazing staff.

L. B.

Very friendly and helpful !!!!!

D. H.

Great support.

M. D.

Very open store

E. C.

Amazing!

H. G.

Great service

p. s.

Went down there to purchase a new ipad They gave me plenty of advice would aways recommend them

E. W.

Lovely

S. “. W. F. w.

Very poor service

P. c.

Amazing

A. M.

Nice stuff

g. k.

Apple store as it should be

D. S.

Great service

Y. G.

Good Service

T.

An Apple store is an Apple store.

C. T.

Helpful staff

E. _.

Good place

D. J.

Booked an appointment with the genius bar for my mum, she had previously been to cribbs on her own and not got the assistance she needed. The person we were with was amazingly helpful, explained everything and talked us through the issue (in terms we could understand) I had watched him deal with a difficult person before and half expected him to not be in the mood for us, well, he was fantastic and is a credit to the store. He needs some recognition for define. Didn't catch a name but he had glasses, bald and a skull tattoo on his left hand.

R.

Good location

P. B.

Superb Service

J.

Good Apple

J. A.

Genius bar has taken forever to attend to me every time I’ve been there. Even with an appointment, I’ve had to wait a long while. The service is great…when they get around to you

S. S.

(Translated) The best things are cooked by the good Mom… Mommy ☺️ I recommend you go to her (Original) Най-добрите неща готви добрата Мама… Мамчето ☺️ Препоръчвам да ходите при нея

N. G.

(Translated) The place is always impeccable, the attention is very good and the products have (Original) El local siempre esta impecable la atención muy buena y los productos ten

K. S.

(Translated) Friendly service and answers questions (Original) Mila obsluga i udziela odpowiedzi na pytania

R. A.

(Translated) For a villa (Original) لفللة

H. P. B.

(Translated) Apple at its best. (Original) Apple a javából.

M. A.

C. K.

Great store. Very good and helpful staff

A. A.

D. H.

K. B.

A. B.

J. Q.

M. P.

S.

S. T.

B. A.

Very nice, you can try all the selections and ask as many questions as you want. 😊

J. S.

Had a phone emergency while visiting for the U.S. a few months back and the team at this store was incredibly helpful in getting me squared away with a temporary phone that held me over until I was able to get back home. Really appreciative of their outstanding service and great work!

R. P.

Takes some time for staff to notice you but v efficient once you’re being sorted out

B. G.

Probably the most popular of stores selling and servicing Apple products. iPhones, iPad, MacBooks and the iMac.

A. W.

I went to this store yesterday, looking for replacement power supplies for 2 MacBook Pros. I spoke to two of the employees there and they were like night and day! The first guy made me wait about 5 mins, for no reason I could see, then gave me useless advice. In the end he told me to look on eBay for the replacement parts. Then I went downstairs and got stopped by another one. I explained what I was looking for, and after a few minutes she'd figured it out and dug out what I needed. She let me take the bits for free! I'd like to give a 1 star review for the first guy and a 5 star review for the woman who sorted me out, but I have to pick one rating, so I'm putting 3 stars: somewhere in the middle!

J. T.

Super friendly staff, who are extremely helpful; the store is also really well kept, with all the devices being in good condition and not dirty or on the verge of complete failure. If you want to find out about a product or even buy one, I highly suggest going to this store

R. H.

Usual first class service though a long wait.

E. J.

Jame's help at the Genius bar was invaluable. He was so helpful and excellent at explaining things in an accessible way to my mother. He was very calm, friendly and patient and really made my mother's day. Thank you!

E. I.

Wether you are there to buy a new product or to get help from the Genius Bar, you can always be sure that you will have an experience to remember. Their products speak for itself, their customer service is brilliant and their after-sale service is what any customer dreams about. I love how you can try out almost all their products in store and even after your purchase then you can get a full refund within two weeks if you weren’t totally in love with your purchase. It gives you an overwhelming sense of comfort and helps you objectively judge your purchase aside from any buyers remorse. Yes their prices are high but their products are worth it. I love this branch.

P.

Really kind, helpful staff. Felt they listened and did their best to help resolve tech issues with my laptop when I was more than a little frustrated/cross on arrival. Thanks especially to James and Barry!

m. L.

There is a bit of a wait but Jason who assisted me with my iPhone problem was brilliant, totally professional, friendly and very informative.and solved me issue there and then. This guy certainly knows his stuff, he was very patient ,gave me his full attention and at no time did he make me feel rushed. So if you do have to wait a little while just bear with it because the service and advice especially in Jason's case is excellent.

L.

Josh and Duncan were very kind and helpful during my visit. Josh helped me sort out my new iPhone and Duncan talked me through some tips & tricks on Garage Band.

M. L.

They have always been helpful to me for well over a decade now, be it for reasons surrounding an iPhone, iPod, iPad or a Mac, or any other accessories. Great to have somewhere that a person with physical or mental health challenges.can shop and get help regarding everyday issues without fear of being turned away. That said, the vibe has become more restrictive in here after COVID-19 times (coincidence?)

G. M.

Been to this store numerous times for purchasing products and getting things fixed, the staff have a very friendly attitude and are more than willing to help with your issues. Had an issue with a macbook air i bought off them and was told it needed to be replaced as it was a fault on productions side, no costs and was done within 30 minutes including have all of my entities on the storage transferred over. A lot of the complaints I'm seeing seem to be based off Apples procedure for the stores that is set out by the corporate company, this should not be a reflection on the store employees.

B. B.

As a multi device Apple user and an IT Professional - I must say that I found the staff here to be extremely helpful and patient and very knowledgeable. I had some future developmental questions and nothing was too much trouble, the team even called specialist staff out to help and advise. However, upon sitting and listening for a while I found the average customer to be quite unreasonable and some cases quite impatient. Be smart, meet and greet people well and they will respond.

R. H.

A lovely modern Apple store, friendly and helpful staff who are on hand to help with any queries or questions you have.

L. H.

By far, the best Apple Store I have visited. I wish I had taken the names of the staff who served me because I would highly commend them. The fact that my phone was repaired was of little consequence, it’s the way they conducted them self - I was informed exactly of the worst case Situation before work was carried out. There was the expected waiting time but not one member of staff approached me trying g to sell me something new.

S. G.

Waiting time was bit of on issue especially when you see the staff out number the customers 3:1 however. The lad who did solve my issues was a pleasure to deal with quality lad and employee Imagine sorry I should had taken your name.

D. W.

Nathan was very nice and friendly in showing me the differences between iPads last Saturday. The store was busy but he gave me the time I needed to understand everything and find the best product for myself. Thanks!

S. M.

Always a place to browse Apple kit - nearly everything seems to be on show. There is no time pressure on trying out kit so is always worth a visit when new stuff arrives. The support people actually understand the products and are good at explaining them which is quite an unusual retail experience. Any problems with kit seem to be resolved quickly.

J. W.

The two guys I spoke to were both brilliant. A great service and great conversation. Made me feel comfortable and welcome and we had a laugh while we waited for the computers to do their thing. 5 stars!

a. w.

Just been in to discuss photography needs of a new laptop. Spent time with James and just left thinking that is the best customer service I have ever received. Time, patience, detailed information in plane easy to understand language, free set up. Superb.

L. K.

Amazing customer service. I came in with broken screen and 3g issues on my iPhone 7. Lady did all needed steps to repair my connection issues. After all it didn't work so I was offered new one. At first it didn't work so I was bit worried because I was sent from my carrier to apple. After I set up my phone again it's fully working now thank you!!!

A. E.

The ultimate in honest caring and friendly service from the one and only Lauren for the 4-5th time by a friendly face that recognises you when you walk through the door. What an absolute hero and credit to your store. Big shout out to the lovely guy that helped me out with some EarPods also. Much love for this shop and the whole team who seem super happy and genuinely interested and eager to help. Love your work!

M. N.

Very professional staff, had an issue with my MacBook Pro screen and they replaced the screen without asking a single penny.

J. M.

The best by far customer service I have ever experienced. My phone was broken so took in for a screen replacement, not only did they book it in straight away I had my phone back a few hours later with a perfect screen. Unfortunately there was an issue with the phone loading back up and me having to wait a while for the phone to be fixed for a minor issue they offered to resolve the issue by giving me a brand new handset for the troubles. I am honestly outstanded with the service they gave and they really went the extra mile for me. This is the best I have seen in customer service for a very long time and it is very clear to see why apple are the best. No hassle, no worries and will always do their absolute best to give the customer the best treatment possible. Honestly if anyone wants professional respectable advice on what to buy or needing something fixed, please come to the Cabot circus store. The members of the apple team stand out from the rest and you can clearly see they care about you and their job more than anything. I really can't stop praising this place enough. Thank you Apple and the Cabot Circus team there for making my experience one in a billion.

J. T.

On a busy Saturday lunchtime, I managed to easily get help to fully understand iMac features. All assistants were patient, helpful and professional. Purchase was uneventful as one would expect. I cannot fault what was a pleasant experience.

D. S.

I can’t fault this store! Took my iPhone XS Max to the store on 1st December after developing a fault with the thunderbolt port; despite the store being busy, the lady at the Genius Bar booked me in with an express appointment. They quickly diagnosed the fault with the lightning port and also found a crack on the rear camera, which they believed to be ‘accidental damage’, despite this, the store decided to replace the handset at no cost! This was all done within the hour! Excellent customer service, friendly and prompt! Thank you for a pleasant experience! One happy customer. Diolch yn fawr! 👍

P. L.

Just gotta say, Dan is an absolute star. He was able to pull my essential data off my unresponsive laptop and restore it for me! Such a huge relief. Thank you. <3

A. S.

Kind and supportive staff, easy purchase. The next day, I went there for exchange or return as adaptor didn't work, however, they kindly spent time on my issue and finally sorted out the problem.

G. B.

booked an appointment for today to have new battery fitted. Arrived before my time slot and they fitted me in earlier. Great place, made to feel very welcome, brill staff, would recomend.

E. G.

Was sold a phone by a nice man, Dan maybe? Although it turns out what I was told wasn’t entirely true. Most annoyingly though, having sealed a deal Dan said he needed to go and walked off. I then stood like a lemon for 15 minutes before someone else appeared to relieve me of my money. All in all, a pretty grim experience and I wouldn’t go back. Definitely more pleasant in Cribbs.

G. C.

Brilliant advice and service from James today. Couldn't find a way to contact apple directly so I thought I would leave a review. I went in to the store to purchase an iMac and I was greeted by James who offered me honest advice. James was very patient whilst going through technical and financial details. I've always had really great service from apple and I'm happy with my experience today. Thank you, James!!

S. A.

Excellent customer service at the genius bar when trying to fault find issue with 4yr old mac book pro. Fault found and repairs covered under warranty (after 4yrs! Wow!). Late opening made it easy to fit into day.

A. S.

The most amazing staff ever to walk the earth. I will trust them for life! Around the clock business support. My guardian angels.

J. G.

I purchased the one to one sessions and its the best money I have ever spent in my life. I learnt so much and their patience was incredible. I could book an appointment effortlessly and I learnt so much it. The only thing I will say about this store is the automated phone service is horrible to use and you have to wait ages for a genius bar appointment however the staff are incredible and always willing to go the extra mile.

J. W.

It's an Apple Store, they thrive on perfection and this one is no different. Had an issue with my phone, squeezed me in to the 'genius bar' and was sorted with a replacement in 20 minutes. You can hardly tell the difference between the stores, I usually go on the assistants' tattoos and level of beard - it's a fairly good identifier.

F. V.

I can't thank enough the guys at Apple store in Cabot Circus . I had a terrible issue with my iphone and noone couldn't figure out what was wrong. I had booked an appointment last Sunday and was greeted by Toby who saw me through the whole process and he has been absolutely fantastic and extremely helpful. Apple should make him Head of Customer experience, he is an absolute star. Also Pam helped me with another issue I had, she has been great as well. I need to say that I spent 2 hours in that store and all employees at the top floor do an amazing job. Whether your an Apple wizz or a rookie, these guys will help you out, no matter what your problem is. What a great customer experience. Well done Apple in Cabot Circus, big bravo from a loyal Apple customer

A. F.

They could improve their facilities such as having a more prominent store front board. Overall it’s a good store but I missed it twice because there are no signs if you’re trying to find the store from side ways

A. S.

Amazing service from Toby. My iPad Pro had bad screen burn down the right hand side, so took it into the store to get it checked over whilst in Bristol. Toby did thorough tests and found that the battery had failed, so I only needed to pay £85 for a new unit instead of £588. Thanks Toby for saving me a lot of money!

M. G.

As someone with very little understanding of the workings of our “technology” Billy in the Genius Bar was very helpful and patient, he took time to answer my stupid questions and helped me right through with the set up of my new phone. Thank you Billy

J. D.

After some confusion regarding a purchase, one of the managers stepped in to the fray and helped to resolve things. Very happy conclusion, thanks again Tim Belcher, above and beyond service. Felt both listened to and informed. Thank you, I will be back the next time I need Apple product. Very

L. B.

Very helpful - arrived without an appointment with issues around my Mac Air keyboard. I was seen by George within 15 mins who was particularly thorough in assessing problem. They have kept Mac Aier to fix and promised to do so as quickly as possible.

I. J.

So impressed with Bristol Apple Store - I went in on Friday with a broken trackpad which they attempted to fix whilst I was there, but it was a bigger issue so they took it in to check inside. They also noticed that the screen had deteriorated and said they would fix everything covered under the Consumer Law Act, which meant I paid nothing. Laptop was back in my hands ready for the next episode of Game of Thrones Monday evening! Almost like having a brand new laptop. Thank you!

D. C.

Glad to see Apple (or at least this Apple store) still retains its ethos in terms of 'above and beyond' customer service. My apple genius (a nice Irish guy) actually listened and sorted out my macbook charging issues with no fuss and no charge.

S. P.

So impressed with Bristol Apple Store - I went in on Friday with a broken trackpad which they attempted to fix whilst I was there, but it was a bigger issue so they took it in to check inside. They also noticed that the screen had deteriorated and said they would fix everything covered under the Consumer Law Act, which meant I paid nothing. Laptop was back in my hands ready for the next episode of Game of Thrones Monday evening! Almost like having a brand new laptop.

L. M.

They don’t call ‘em geniuses for nothin

M. A.

When you can't use your poor quality Apple product which fails repeatedly to work within two years of it's remarkably short life, you begin to wonder if the £595 pricetag is worth it. At this point of its life it's replacement service I need customer service is a relevant

L.

first visit trying to get myself an iphone. staff told me that i can trade in my phone, checks online for the price, question “is the phone water damaged”, staff pauses a few seconds on the question before clicking yes, without really checking. i asked how did you know, and the staff replied with “i can tell just by looking”. second visit looking for apple watch. i asked another staff, what’s good with these watch, i’m sorry i’ll have to put you in the queue if you want to know more and there’s a line. at that point i can see that i’m the only one at the apple watch table. 3/5 stars would come back again for the shats and giggles.

S. Q.

My first time Buying from the apple store, would definitely recommend it! the member of staff Nicole who helped me was very patient and informative, helping me choose the best Macbook for what i needed. finance cleared in minutes and i walked out a happy new Macbook pro owner :)

R. H.

Interesting visit to Apple in Cabot circus today brilliant covid 19 protection in place, Supporting helpful staff working to corporate rules and imposed standards. Queue starts over the footway in a designated pathway with a gazebo at its head. You get a free mask, answer standard questions and have your temperature checked before you can get into the store. When in the store you get your devices cleaned and sanitized prior to getting worked on. 2m seperation was hard but targeted throughout the visit.

P. L.

Good products, but with the recent price increase. John Lewis is cheaper and offer a 2 year warranty.

M. L.

Apple staff help full and patient

p. b.

Went to replace my Magic Mouse 2 which had some weird malfunction where the top would twist quite easily. I went in, showed the employee my mouse and got it replaced within a minute. Awesome.

M. J.

It was amazing at the apple store, the staffs were brilliant and problem solving. They solved the problem with my ipad 10mins and they were friendly aswell..

W. K.

Very good choice of Apple products staff fantastic slight problem but they sorted it phew had a fab time now have an iPad Air yehaa!, thanks people’s from Apple. It does get very busy on Saturday

m. m.

I'm not an apple fan. Don't believe the hype. Staff are super helpful and friendly. Shop setup up is cool and it's nice you can mess with the tech

A. Y.

Lots of queues but once served great service. The staff member was helpful and efficient. I don't like the way you pay and that they want to email a receipt.

K. P.

Thanks for the service tonight, I was in need of very specific advice and the store really helped me out even though the shop was very busy. The knowledge was great, great patience and I felt well supported. Thank you

H. K.

Guys just let me back in the store after they had closed to get my laptop back which means I can make it to work tomorrow. Went above and beyond. Fantastic service.

J. K.

Amazing service and staff. So thankful for the lovely manager and staff member who helped me today.

W. T.

Went to Apple Shop today and 10/10.... So professional and problem fixed.... Great customer service.... Only downside is they even tried too hard but I am not going to knock them for that.... Excellent....

R. P.

Many thanks to David (Cabot Circus store) who guided me through the purchase of my new phone - just gorgeous in red. And thank you to Anna for taking me through the set up/transfer. Such an easy, relaxed, charming, enthusiastic reception and service. I’ll be back soon for a watch I think - hoping you’ll be be there to help 😊 Many thanks!

T. S.

Alex helped me out with my broken AirPod and was really lovely about it! Great service, so helpful

C. W.

Really like the way staff manage Covid restrictions and their respect for the specific needs of disabled costumers.

M. C.

Well as I am one of the biggest fans and admirers of Apple stores, of course I am impressed and contented with the choice of products, the design of the store and the competent of all the great people working there!

A. M.

A very smart shop, if you're a lover of all things Apple, which I'm not.

C. L.

Staff great. Very friendly and engaging. Does what it says on the tin. It's an Apple shop. Big, clean and airy.

M. B.

Very friendly staff working hard during this pandemic :) they replaced my iPhone today and im so happy my camera works again

R. G.

Superb service! Friendly polite and super sufficient. Made my daughters day by fixing her phone whilst we watched. Thanks guys

S. B.

Excellent venue and great customer service.

C. W.

Great shop as expected by Apple with great service to match

P. R.

Amazing, went in for a pair of ear buds and came out with them and a new MacBook Air. And really friendly staff.

T.

We travelled from Cheltenham last Saturday as my sons phone had been hacked and locked out of his Apple ID. Solomon and Lauren were fantastic spent over an hour with us trying to sort out they could only do it so far and then we had to wait for apple support -just to let u know it is all sorted now thank you so much for your patience - and Laura I did get treated to lunch 😃

I. J.

Very helpful staff. I'm not an Apple fan, but the staff were very helpful indeed. Well done chaps!

D. J.

Excellent service and advice from the technical staff. Very pleasant showroom staff and more than helpful. Worth supporting.

M. H.

Really helpful staff, replaced my phone in an hour, no charge, very quick and easy. Now my phone is as good as new!

G. C.

Helpful staff but you need excellent credit to get a pay monthly if not you get turned down and it damages your credit svpre.

S. I.

Often busy but always found the staff very helpful. Plan a little time for your visit though due to number of customers.

E. S.

Profesional staff always solves hep me resolving my issues.

K.

Friendly and knowledgeable staff, great selection of products and good social distancing/temperature testing

J. J.

Friendly staff. Very helpful with issues when I've come in.

D. T.

The staff is super fun and they really help you to find the perfect product for you! Thanks guys!!!

S. S.

Staff here are friendly and helpful when it comes to repair. My only gripe is as a user I find I know more about their products than they do.

A. K.

As one might expect, the Apple Store in Bristol (next to Cabot Circus) is well presented and well-stocked. The staircase is beautiful and the store sports the usual glass and chrome structure, with an airy feel. Service is efficient and waiting times for payment and questions are short. The location is great as well; just a couple of minutes’ walk from Cabot Circus shopping mall. The decorations on both of the walls are a nice addition to the look and feel of the store. The store itself isn’t as big as the ones in the US or Singapore but do check out the upstairs as well.

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