Reviews of Apple Cardiff. (Computer Store) in Cardiff (South Glamorgan).
Apple Cardiff
St David’s Dewi Sant, 63-66 Grand Arcade, St Davids Centre, Cardiff CF10 2EL, United Kingdom
Description
Information of Apple Cardiff, Computer store in Cardiff (South Glamorgan)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
Map
Open hours of Apple Cardiff
Sunday
11AM–5PM
Monday
9:30AM–8PM
Tuesday
9:30AM–8PM
Wednesday
9:30AM–8PM
Thursday
9:30AM–8PM
Friday
9:30AM–8PM
Saturday
9:30AM–7PM
Popular times
Reviews of Apple Cardiff
R. J.Been with Apple now since smartphones existed. I have toyed with the idea of changing to give Android a go.
However, there is one thing that has always kept me as a loyal customer and that is the service.
Yesterday I booked an appointment for today at the Genius Bar as I was having an issue with my AirPod Pros that are out of warranty. A nice chap called Ryan helped me and took them away to test them for 10 minute. He came back with his report that showed the problem. No questions asked, here is a new set of AirPod Pros and also a few ear buds for my inconvenience.
It’s been the same over many years. I had an issue with a iPhone X and it was changed for a new one. I dropped an iPad and the screen was damaged, they changed it for a new one and each time I didn’t have Apple care and the product was out of warranty.
Can’t fault them, nice shop excellent staff every time I have visited.
M. R.Quick check in to resolve problem had to wait a while for the genius, which was fine had a look around the store. More staff than customers, again not a bad thing. Very helpful. Although wanting to buy an air tag, £35 just for a keyring to put it in.. Wow
A. T.Wow they have the most amazing customer service I have experienced..From the guy taking your details on the store to the people sorting out any problems or sales. There was a lovely atmosphere in the store all the staff seem to love their jobs and this reflects on the overall feeing instore. Keep up your amazing work it was a pleasure doing business with you.
S. K.Great support. Real helpful in dealing with my issue. Also had the appointment at my local store on the day as they couldn’t fix my phone via the call. Very polite person on the phone also. Thanks Apple
M. K.Fantabulous service by the lovely Asian chap who's currently in uni, gave my daughter lots of tuition on the I pad pro, my bad I cant remember his name, fab place they had health and safety wrapped up with assisted browsing around the store, smiles everywhere and reassuring high prices.....get more colours on your covers apple 🍎
S. b.Well mannered anf polite staff. Helpful at all times. Can help if you don't know whats best for you. Well presented.
J. M. (. M.To enter the Apple Store you need to wear a face-covering and they provide hand sanitiser at the entrance. The members of staff are some of the well-knowledged and nicest you'll ever meet. Each table is used per customer, ensuring a safe distance is kept between everyone.
T. C.Very very helpful staff, found me a new charger for my laptop out the back when they were out of stock everywhere else!
Very helpful as I had lost my old one and needed one that day.
G. J.Got to give credit to the staff member Fran explained everything about my watch and was very professional and polite thank you so much
C. F.Good products and range in store. What I don’t like is the current trend of being stopped and “screened” at the door before being allowed entry as to why you’re here and what you’re looking for before even stepping foot in the door.
They have a questionable policy on face coverings for exemptions. I overheard a staff member explaining to someone who was medically exempt that he still needed to wear a face covering…. Hmmm
N. A.Good Design, nice set-up shop, accommodating, talkative, give a lot of information you need. The staff help you with every single set-up with your new phone, and they give you better ideas for the new device. I have been there many times, and they were always respecting and helping me out. I want to say thank you.
S. G.I would like to thank the tall, dark young man (in glasses ) who helped me in the Apple Shop in Cardiff today 1st Sept. He put every effort into solving my iPhone issue after my husband accidentally ran over my phone with his car! His patience solved the issue. A big thank you. A great asset to Apple. Sorry I didn’t note your name.
A. M.I went to the Apple Store in Cardiff, I knew before going there what I wanted. I was greeting almost immediately when I got there by Kaia. She asked what I was looking for, I said I was looking for an Apple Watch. She was incredibly helpful and friendly. I was in and out of the store in about 5-10mins. Excellent customer service. I’ve been there quite a few times with issue with my MacBook and they’ve always been incredibly helpful.
T. C.Great customer service, booked in advance for the Genius Bar to replace my battery. Service and comms was very good. Unfortunately, they broke my screen while replacing the battery resulting in a longer wait time. However, the screen was replaced with a brand new one free of charge and without hesitation.
Top service and recommended.
C. A.Will and Emily have us the best customer service face to face I have ever received.
Thank you will for serring up my daughters phone
C. R. W.Thank you so much for helping me and letting me charge my phone at your store
I just wanted to say that I have Autism
All necessary health information and contacts are on my phone
I just wanted to say that today (Saturday 18th September 2021) I received excellent customer service. I came into your store around mid day. My phone was on low charge. There were issues with public transport (trains and buses) going back home to Caerphilly. I was contacting my family to see if they could pick me up instead of me getting an expensive taxi etc. I needed to charge my phone either way.
Not only did they help me but they calmed me.
Thank you
You were so kind
J. C.A very well managed shop, with a relaxed, chilled out atmosphere.
The staff are exceptionally knowledgeable, friendly and more than helpful.
The service and peace of mind, is worth paying extra for.
Well done Apple!
M. C.Apple Cardiff looks terrific, but if you want service you have to book about three weeks beforehand. It’s honestly like Bedlam!!
DON’T GET YOUR PHONE LOCKED …. it’s a nightmare!!
S. J.Purchased a MacBook pro around 16 months ago that for no reason stopped working which has resulted in a costly repair.
The Genius conducting the repair advised the repair would take a day and would update me if any delays.
It took alot longer than this to repair the laptop and getting any one on the phone was pretty impossible.
To the supervisor at the stores credit they identified that they were far below par this time and reduced the repair costs by a sizable amount.
I supposed for that you have to rate the store pretty highly.
U. A.service is very good
Thanks
S. D.Great store if you like Apple products however the Genius Bar isn't that Genius they recommend I buy a new iPad as the headphone port was blocked by a snapped headphone jack however $35 on a part online fixed the problem
L. F.Very helpful and patient staff. Walked my wife through the different phone options and features that came on each of them and how they differ.
Staff didn't pressure into a sale and compared the phones to wife's current phone in regards to features
J. s.Iconic store facade. Amazing talented staff and the ever impressive interior design.
M. A.All the staff were kind, helpful and had a good experience
L. E.I had an appointment with apple. So I have a medical exemption from wearing masks. I arrived at the apple store on time to be greeted by a rather rude employee and she told me to put a mask on even though I was wearing my exempt badge around my neck! She then got her manager who told me I could either wear a mask or a vizier and I showed him my badge which was CLEARLY around my neck! Then he said I’m sorry it’s our stores policy for the whole of the UK. I then started having a panic attack and he told me that I could either wear a mask or vizier or they could bring some chairs out of the store and we could look at phones and watches that way! In the end I really needed a new phone! So I had to sit in the middle of the ST David’s centre upstairs outside the apple shop and look at the items there! The lady Who was serving us (different from who I was approached by first) was lovely and was a massive help!! Has put me off going here a bit though! As it just causes anxiety.
G. S.Very good. Staff are very kind and nice. Do need to wear face mask and the phones are amazing.
R. A.We had the pleasure of meeting one of the friendliest & knowledgeable Apple genius staff. His name is Andrew and he deserves a pay rise.
A. L.The best Apple store in Wales. Efficient, helpful, and knowledgable staff all gel together to make shopping experience a real pleasure.
W. R.Beautifully designed store and great visual merchandising, but the customer management system needs improving. You had about 5 staff hanging in front of the entrance with minimal distancing, making it difficult for clients who arrive to do the same. Once ushered in, there was little guidance nor customer waiting over 25min for I guess "experts" whilst other staff were loitering and standing around. There were many more FoH than actual technicians.
H. C.Most amazing customer service I have experienced. 👍👍
m. b.Very helpful staff, polite and professional
R. J.The product speaks for itself, but the staff? I've not known a team of staff to be so friendly, efficient, knowledgeable and sympathetic. I entered the store and a staff member asked if he could help in any way; I explained my predicament and was referred to Abbi; she knew everything there was to know about the issue, assuring me that she would do her utmost to resolve my problem. There seemed to be a team leader in the back, walking up and down, checking on the quality of service.
These people really are amazing.
E.so pleased with my recent visit to the apple store. due to corona, they made sure the safety of the customers and the staff was priority! provided masks, took temp etc and social distancing measures were placed in store as well. the lovely lady who fixed my airpods issue was very patient and kind, knew what she was doing and made sure she did everything she could to resolve my issue!
J. T.All staff were friendly and pleasant. Couldn’t have been more helpful! Thanks
A. W.Quick service, polite and helpful staff.
N. H.Excellent service today. Tom helped me every step of the way. I went to Apple to find out if a third party outside the shopping center really did change my cell phone battery like they claimed. Tom helped me. He ran a test on my battery and even sent my phone to be opened. He wrote an email for me stating that the third party were telling lies and that they actually stole my money. He went out of his way to help me. Very impressed. Highly recommend them.
E. O.Good sales service, appropriate selling not overselling. Great help on which route for purchase and how to do work.
S. J.Very helpful from the start of entry, staff polite and couldn't do enough and explained everything so I could understand, will definitely go back and recommend the store 👍
B. G.Staff are so helpful in here. Very good customer service. They always do their best to make things cost less for me (like getting my devices fixed) and are very willing to talk everything through with you. Geniuses are very talkative and kind and make you feel really welcome. They're really honest about things as well and will obviously try to sell you products but won't scam you into buying the most expensive thing. Really nice place to go just to try out the technology or even just charge your phone.
P. J.The staff sorted our problem, unresponsive touch screen. The guys at the Apple store really did take covid seriously, two security on the door and plenty of staff on hand to assist you
J.Great experience at Apple, They don’t pressure you to buy something like cribbs causeway.
I will be going to this Apple store again, Avoid cribbs causeway.
W.All good today, efficient que's, with super polite staff,. Big up Pete
Cheers fella 👍
C. M.Had a great experience here Amazing staff and they managed to sort my issue out quickly at no charge. Thank you guys xx
R. P.I've been at Apple's store in Cardiff just to repair my son's iPhone. Good service, competent and kind staff
P. C.If I could I would give the girls in there 10 stars they are HELPFUL, PATIENCE OF A SAINT AND VERY FRIENDLY thank you
S. D.It's a well stocked, clean and visually appealing shop however it can takes ages to speak to a tech rep as it's always very busy. Had an issue with my MacBook Pro and within 20 minutes of checks, they booked it in and replaced the screen. No quibbles at all. Great service.
D. A.Courteous staff and very professional.... but before going there make sure you book an appointment online. Even if you arrive late for your appointment they will still attend to you but there is less likelihood of been attended to without a pre-booking.
J. W.I was assisted today by Rachel. She was very knowledgeable and showed a genuine interest in myself and my partner on a personal level. We were able to find a product which best suited and I'm very happy with my decision.
N. L.I popped into the Cardiff Apple Store the other day to have a quick look at their latest product range. Having encountered very snooty, disengaged floor staff in the past, I wasn't expecting to have a positive experience this time.
I was served by a superb gentleman called John, who approached me, noticing my lost & helpless demeanour faced with so much technology. John's attentiveness, product knowledge & infectuous passion for online commerce & Apple products converted me 100% to understanding the right investment to make for my business & personal needs & aspirations. I can't wait to go back and buy my next Apple gadget, and I really hope John gets the recognition he well deserves as a shining brand ambassador for Apple!
L. R.Always friendly, helpful and highly knowledgeable as you'd expect.
Prices are rather high for accessories.
Getting an appointment with the Genius Bar is sometimes hard and you may have to wait over a week. However, when you visit on the day of your appointment they will do everything they can to get you up and running again. They will help you with any back-ups you may need to do first.
There are free workshops you can go to which teach you how to use your new tech. An appointment is needed for these usually.
A. C.I can only describe the service in this store as fantastic. From purchasing my ipad 5 years ago to using the genius bar to fix a problem right across the board every member of staff are excellent. Their consumer protection policy is streets ahead of anything I have ever come across before.
I can not speak highly enough of the sales team and after care. A credit to Apple.
Well done.
N. W.This stores is really good. The staff are friendly and helpful. They were really informative and helpful to solve issue. The issue i had was fixed quickly and not waiting around to long. Great service would highly recommend.
J. C.Great staff, very helpful
J. B.I called the Apple Store as I was having trouble with charging my phone. I spoke to Carla and she was so polite and patient. She was lovely and speaking to her made me calm down more about the situation with my phone. She was extremely helpful and lovely. It was a pleasure to speak to her. And I wanted to say thank you for helping me.
P. J.When a fault arose with my MacBook pro I immediately made an appointment online for 17.30 the same day (easy process, search for apple genius desk). MacBook was examined immediately on arrival, problem identified, timescale for repair and cost researched and date and time given for collection. Each and every step was explained to me and all electronic "paperwork" shown to me before I signed my acknowledgement and acceptance. The process couldn't have been easier or better explained and I can only commend Apple for their efficiency and the ability of their staff. I would also advise all new customers to take out Apple Care, in this case alone it has saved me a small fortune, the bill running to many 100's of pounds. Today's kit is do expensive it must make sense
m. d.I would like to say that I received excellent service today at Apple St David’s 2. Meurig who is a lead Genius at the shop was extremely helpful regarding some problems I was experiencing with my IPad. After returning the IPad to the work shop he decided that the IPad needed to be replaced and he did this with minimum fuss and he also set it up for me at the shop. I could not speak more highly about the service I received at the shop today and also whenever I have had to ring the support team and will be happy to recommend Apple to all my friends and family.
K. E.Always found them excellent in Apple Cardiff, all very helpful and excellent knowledge of all things apple!
Z. R.After multiple appointments with Stormfront (no Apple store near me) to resolve an expanded battery issue they fitted, that has now lifted the entire screen off my iPhone 6 plus, I had no option but to drive the 200 mile round trip to the Apple store St David's, Cardiff.
I should of gone there in the first place. Apple booked a Genius appointment for me directly and despite arriving early, was welcomed by staff and invited to take a seat while they tried to get me seen earlier.
Within 2 minutes I was seen be Shawn, who was really concerned about the state of my iPhone and the damage caused by the faulty expanding battery. Without hesitation he could see it was dangerous and informed me it would likely be replaced as a result, even though Stormfront had fitted the replacement battery under the special battery replacement programme.
With all my details confirmed, the phone was safely taken away and I should be getting a replacement within a week sent direct to my home.
After a week of hassle from Stormfront who would do nothing - despite Apple requesting an assessment - I am finally getting a phone repaired / replaced that was damaged by their faulty battery.
Thanks to the staff, especially Shawn / Sean at Apple for his attention to detail and for swiftly putting me at ease after a week of grief with Stormfront. I know where I will be going in future should I have any issues - and it will not be Stormfront for anything.
Thanks to all the staff there for the excellent customer service.
D. D.Very patient staff with a child who just wanted to look at everything
J. M.Really nice. It was my first experience buying an apple product I bought it from website but I had some problems and the web charges me for two ipad. I was really afraid because I didn't really need two ipad. The first person that I talked with told me that I should contact with the website because is not the same that the store that is why my 4 stars. She contacted another person and he solved my problem. Apple store should give more support for the things that you buy online because everyone knows that when a problem come out is better to talk face to face.
M. S.Friendly and Professional staff, I went to apple here in cardiff on 15/01/20. I was dealt with by Joe who was very helpful. He got onto fixing the issue I had with my device straight away and He left me feeling confident about this store, really nice place.
R. H.(07/03/2015)
Purchased an iPhone 5s from Three in Swansea in November, out of nowhere in March iPhone started to boot on its on and show a blue screen and would turn itself off for days on end.
Booked to a see a genius in the store, I think the lady who served me was called Roisin. Told her about my issues with the phone and offered me a replacement phone without any hassle! Very helpful and quick service, extremely satisfied with my experience.
M. S.Friendly staff well social distanced and plenty of choice
A. “. w. D.Had to take my sons phone to get repaired very help full staff at the store help you as quickly as possible
H. R.It can get very busy at peak times with heavy footfall of people mainly there to have a look (it being an Apple Store). Book an appointment and you should get seen promptly if you arrive on time. The staff are very friendly and motivated, despite clearly being stretched by the amount of customers demanding attention. If you arrive at a peak time without an appointment and need an 'iDevice' looked at, bare in mind that you will not be a priority; booking online is free and always preferable and makes everyone's lives easier.
A. E.Surprisingly the member of staff wasn't trained very well Aland didn't know much had to keep asking for help from others , but we got there in the end
b.Very helpful in every aspect. I have never had any problems contacting the Cardiff Store whatsoever. The Genius Bar ar very knowledgeable and helpful. The complaints that I have read on here are unbelievable to be honest. Complaining that they need help to set up an iPhone? If that's right you don't need a smart phone you need a house brick. Some of the complaints on here sound just like two of my friends who only buy Samsung and leave nothing but made up rubbish on Amazon and other websites, grow up.
l. p.I cannot praise the customer service enough. Served by a fantastic fellow and had a request put together by a fantastic person named lisa. I have one really happy ten year old, not only that i will definitely return to buy the same product.
Shop was great but the staff were greater.
A masive thank you apple store cardiff 💝
J. O.I had an appointment to have battery replaced under the known fault programme. Initailly refused to replace it because the screen was non genuine, but kicked up a little fuss and they agreed to replace it. They informed me that the broke the screen and replaced it free of charge. However the home button no longer works so they agreed to replace the phone free of charge. I would have given them a five star rating but given that I live twenty miles and it's been three visits for an otherwise simply task.
D. R.Work in town so called in on spec on 23rd Feb with my misbehaving, ageing i-Pad. A bit like me. Fixed up with a Genius within 10 mins of arriving. Problem solved within 20 mins. Treated professionally, courteously and with respect rather than like an idiot which quite frankly I would have deserved. Great advice offered once my problem was sorted and off I went on my merry way, well impressed with the service. Well done.
B. T.Took my MacBook Pro Retina in with a cracked screen, although being very expensive to repair (about 1/3 the price of the whole laptop) I was prepared for this going in. I took my MacBook in at 11am and was told I would be contacted in 4-6 days when the work had been completed, by 4:30pm the same day I had a call saying the work had been completed. Everyone I spoke to at the Apple store was very helpful and they always make you feel welcome and like they are genuinely trying to help you.
J. J.I recently took my son's mac book pro in because the track pad cracked by accident. Service was friendly, excellent it only took 1 day to repair.
Apple have just got it so right excellent products, excellent service, excellent customer experience and excellent after sales service.
R. J.Went in there to buy a case, put it on my phone and it was faulty. So I went back 10 mins later to swap it. After doing so, that one was also faulty 😂. So the employee just said, "Go through them all and pick the right on for you." Was very pleased with this and will constantly come back to buy their excellent products!
A. M.Excellent service from Mathew in store today, he went out of his way to help overcome a disappointing experience with a member of the genius team on Wednesday - Mathew you are a credit to the iconic brand of Apple - thanks loads! Alan.
K. B.Modern shop with so many products I never purchased anything just browsing but good to check out for sure
G. J.Reserved a time via web chat to see an expert to look at my MacBook Pro that had a screen blemish problem. Arranged the time on web chat and when I arrived the next day at the right time, my name was already on the list and they were expecting me.
Professional service and prompt repair under warranty - the phoned me the next afternoon to say that th screen had been replaced and the laptop was available for collection.
The actual store is rather barren and I guess this is meant to be 'modern and chic', but it feels soulless and rather uninviting.
I like Apple Products and realise most of their emphasis is on the look and feel of things, and think that the Store would do well to hav a decent coffee bar inside it - even if it was one of the franchised chains. This would add the lovely smell of coffee, and also allow customers to browse at a more leisurely and inviting pace.
The smell of coffee would also hide the smell of the air conditioning which was rather unpleasant on the day I attended (29/08/2017)
H. T.Love the Apple store. Staff always on hand to show the latest product.
D.Returned 6 month old faulty headphones (beats) and they replaced without any fuss whatsoever. Excellent service very happy.
M. A.Great store with even greater employees. I had several issues with my Macbook Pro and they dealt with it quickly and professionally. I would 100% recommend visiting this store!
T. H.Excellent service yet again. Replaced my failing hard drive completely free of charge. Would have cost over £500! Cannot fault it.
E. C.Great store. Full of people using the products for a play. I wonder how many genuine customers there are at any one time. When I did speak with someone. They were very helpful. Good job
m. w.Really good place with amazing staff.
The genius counter is very helpful and they always have stock, the only downside is that there is only about 2 or 3 staff walking around the shop and they are always busy with someone else, but apart from that really good store
E. C.Amazing service from these guys!
After booking an appointment online, I was seen exactly on time and the service from the staff was outstanding! Very helpful and they were able to solve the issue with my computer.
J. J.Massive thanks to Jazz in the Apple Store - ur amazing!! my daughters phone was replaced and every step of setting it up was explained. Jazz was friendly and helpful and we are very grateful to u.!
M. E.Like all Apple shops full of keen, enthusiastic almost evangelical salespeople. The shop is well laid out and all the Apple product are available to try. Prefer Android myself.
A. P.I went into store as my iphone 4 was showing a black screen . I booked an appointment to see a 'genius' I went back a few hours later for my allocated time . As my phone had a new screen replaced by someone other than apple the gentleman told me there was nothing they could do and my warranty is obsolete . I do understand that once a phone has been tampered with they cannot or shouldn't fix it but I didnt like his attitude.
His attitude was - you are not welcome so get out of the apple store with your faulty goods .It wouldnt have been hard for him to maybe sympathise a little with my situation as I unknowingly got this fixed at another store and didnt realise this would cause a problem in the future and maybe recommended somewhere I could get it fixed . If Apple fixed products at reasonable price maybe I would have gobe to them in the first place . I wont be going back to the store again and Ill be buying my ipad from John lewis , ill also get an extra 1 years warranty with JL.
h. e.It’s apple store and that’s enough every thing is perfect
P. H.Thanks to Duty Manager Kirsten who handled my Macbook complaint with a professional and approachable manner today. An acceptable compromise was reached for which I am grateful.
She is an asset to the company!!
I. F.It's your standard Apple Store. More employees than customers, and an array of phones, tablets and computers at inflated prices. They are nice products and I own an iPad myself.
H. F.Can be difficult at busy times. Book an appointment if possible- you will probably still have to wait. Good service. They do some great free courses too again you need to book.
S. S.Quick, helpful, courteous staff! I am amazed at how efficient they are. One reason why I use Apple products is their excellent customer service, and this store lived up to my expectations.
B. P.Had very good service
J. H.Bought a new iPad, staff were fantastic moved my stuff from old to new iPad, nice clean shop, plenty of work stations, items on display ready for you to trial, avoid busy times, weekends, school hols, go in the week, plenty of staff willing to help you
D. S.Too techy for us older generation. Staff can be a bit off putting when asked what to them are possibly daft questions. Golden oldies can have more dispisable income. Come on Apple help out us older generation who have trouble keeping up with the latest tech.
P. W.The staff were very helpful and gave me excellent advice, they also have a very good covid safety setup in place.
K. S.Lovely, welcoming staff and nice size store
L. S.Off peak times are the best as you can be seen and be off with a new Apple product within 20 minutes. Happy and approachable staff.
S. B.Issues with iPad... Unfortunately I didn't have an appointment but was seen by a young lady who sorted out my problem swiftly. Well pleased.
J. A.Knowledgable staff, all too easy to spend too much money in this place. That said, you are buying quality computer gear that will last years to come, so it's not all bad.
M. T.Quality trained staff who know their product
R. C.Really good, very informative and the classes you can attend to learn how to use your device are really good.
C. M.I needed help with an adaptor/charger for a mac book to send abroad and the gentleman that helped me was excellent. Nothing was too much trouble
a. a.Excellent, they were very professional from the time i walked in the store. They helped me with the problem i had in no time. I would highly recommend.
A. W.Great if you enjoy impatient people standing in your shoes while you discuss your purchase with the Apple Chum, if that's they call sales assistants.
j. C.Went in a good few times before buying the 2018 MacBook. Never felt pressure into anything, competent staff friendly and happy to answer everything I asked.
Z.You can't say that there's a shortage of staff, they're everywhere. Eager to help fair play, it's not their fault that Apple peddle closed planned obserlecant products.
C. y.It's an Apple Store. The only fun thing about the place is that you can leave notes on the computers and iPads with vine references and the video links. The prices can be quite fun too but only if you're loaded
P. C. T.This is the typical small Apple store. Impressive entrance and making every inch worth it in the small local. Inside you'll find a lot of people to help you. The service in the Apple stores is near sublime. The products... everybody knows Apple.
R.Excellent tech guys here, they have good knowledge and understanding of all products. Nice stuff but as usual apple products expensive.
A. N.It's a very busy store so you may have to queue to experience the specific kit you want to look at. It's a normal Apple store other than that though with the usual staff and plenty of people checking their emails and stuff on the display equipment.
C. A.Very helpful staff and very understandable and nice, my iPhone 6 Plus had a hardware problem and they replaced it for me without an appointment, defiantly will be buying from you again, lovely lovel staff
D. K.Great Customer services as always, I didn't expect to have to pay for a repair but was explained and handled well.
P. N.I've been in a couple of times with fluff stuck in the charging point of my Iphone 6 and the service is always excellent. Staff seem very well trained and helpful.
K. B.Visited Apple store on Tuesday Tom was brilliant sorted out my problem he was very helpful, and Grant helped my wife understand her phone to use to her advantage would have given you guys 6 stars many thanks
A. S.Customer handling is amazing
O. C.Consistant with most Apple stores' layouts, the St David's store has the clean brushed-metal aesthetic you would expect, with the snazzy devices on every surface.
L. D.Service and staff are outstanding. The store was very busy and staff handled it. However with service / warranty / repairs so busy it questions the products integrity.
h. s.Very busy place the customer service is excellent
L. W.Excellent store with every apple product on display. Staff are always helpful and attentive. Can be very very busy on weekends though.
H. P.Corona Virus measures were excellent as was the technician who dealt with my iPhone issue.
N. D.Great help for a faulty iphone
D. B.I went to look at gift card and found they only do apple or iTunes
A. B.Excellent customer service the staff were brilliant
M. S.Great experience as usual with Apple, some staff have no idea what they’re doing though, some are great tho, so good luck!
s. d.Very pleased with the service from the staff at the genius bar. Very helpful and friendly. Ended up changing my IPhone and helped set it up for me.
A. A.Thank you Sam for your help with my daughter's i pad today. He was patient and extremely helpful. Apple's customer service is second to none
R. N.Very helpful however very unreasonable times for those who are exempt from face coverings.
R. M.Always enjoyable experience coming to the Apple store.
r. r.A1 very helpful
a.Great service on purchase and transfer from old to new yesterday - special thanks to Lewis Brown for being skilled, speedy and smiley!
H. G.Its far to busy with not enough staff. You end up waiting ages and when you finally get a turn to ask for advice you are served by someone who is to rushed to help you. You just leave and end up buying on line.
A. C.Kids had fabulous time at robot summer camp. Great staff who engaged with all the children.
C. G.Knowledgeable staff and very friendly. Went there to buy the Apple pen, so was a short visit, but will definitely visit again.
S.Quite busy but was attended to relatively quickly and got what I needed.
H. C.Nice place, a little queuing though!!
B.Great choice, assistant was more than happy to help, highly recommended.
Z.You can't say that there's a shortage of staff, they're everywhere. Eager to help fair play, it's not their fault that Apple peddle closed planned obserlecant products.
J. O.I had an appointment to have battery replaced under the known fault programme. Initailly refused to replace it because the screen was non genuine, but kicked up a little fuss and they agreed to replace it. They informed me that the broke …
b.Very helpful in every aspect. I have never had any problems contacting the Cardiff Store whatsoever. The Genius Bar ar very knowledgeable and helpful. The complaints that I have read on here are unbelievable to be honest. Complaining that …
j. C.Went in a good few times before buying the 2018 MacBook. Never felt pressure into anything, competent staff friendly and happy to answer everything I asked.
G.Could not get in to see products as queuing most of the day
E. L.Friendly and informative staff
J. T.Staff couldn't be more helpful. Great technical information.
R.Very prompt great service.
J. L.You cant fault the guys at the genius bar - they under pin my confidence in the brand & they don't look down at me because my suff is old . Way ahead of everybody else .
s. c.Just great people and service , well done to mark and his team
ᷓ.This shop sucks. When someone asked them a product, they can show that products to them and then suddenly said it was out of stock. Worst apple shop ever seen.
B. *.Apple stores are selling mobiles and laptops at a premium cost with maximum profits being charged.
H.It was very nice, but the mask control was not good.
A. C.Lovely presentation of items. Able to have hands on experience. Friendly staff
D. a. a. F. M.Told you need an appointment by a friend, you don't, very helpful staff, plenty of products to try out. Second floor St.Davids 2, across from Monsoon
S. F.Fantastic service from Sean Phillips and they made my dog Big Ralph very welcome
c. s.You love apple...you will love this place
M. T.As is there way,quite expensive but efficient.
S. M.Very good it's an Apple Store pretty standard layout, good service from Technical & Sales
D.V helpful staff.
s. 8.Everything Apple took my daughter to get her iPhone repaired under warranty in and out in under an hour with pre booked appointment
D. T.Brilliant service, Really enjoing the new iMac pro, I have been an apple user for years!
M. B.Love the staff, all real characters for whom nothing seems like too much trouble.
C.Young woman was very helpful and friendly couldn't ask for more great job.
L. C.Genius bar 😂 more like over worked and underpaid bar, plus I'd rather a Nokia than apple
h. j. e.Omg the young girl I seen was amazing she got my pad back to normal just amazing
B.Awesome place way they help u is great friendly staff love this place indeed well worth a visit
D. B.A bit too busy but friendly staff. Happy with my purchase
M. G. O.Staff was out standing
M. D.Really helpful staff dealing with my wife's accessible queries.
H. B.Friendly Staff sorted my issue out quickly
N. S.Nice
B.Great choice, assistant was more than happy to help, highly recommended.
C. O.Fast and friendly service no issues
B. O.Best service I've received from any provider, ever
K. E.Great service, good staff
S.Quite busy but was attended to relatively quickly and got what I needed.
K.It's an apple store it's like all the others.
J. T.It's the Apple store. Staff are friendly. Not much more you need to know really.
C. G.Quick and easy to purchase item....even with the restrictions
N. P.Same as any other Apple store world wide I'm guessing... Mixture of old and young getting to grips with the latest technology
f.Bug store and helpful staff
G. B.As long as you have apple cover, the staff are happy to help or fix any problems
M. W.They were able to sort out the problem with my ipad
M. D.Uncommom Ground coffee house. Great coffee , urban decor looks great. Highly recommended.
E.Cool place, it's got the latest Apple gadgets.
J. T.Fab service wich ended in me having a new phone.
R. J.Good, friendly staff
W. W.Really helpful attentive staff. No pushyness or arrogance.
D. O.Well trained enthusiastic staff that provided excellent service for free.
M. V.Received first class service at this store recently
J. L.Great bunch of staff in a friendly Apple store.
N. P.The Geniuses aren’t really geniuses all they say is wipe your phone and start again
I. M.Amazing customer service. Went above and beyond in every respect.
M. W.I am just wondering if apple can sort out my wifi. its grayed out cannot turn on as anyone had this on there iphone
M.Apple. One of the best customer service experiences i have ever had
M.Very knowledgeable staff
J. A.Great service and friendly staff with a wide range of accessories on offer
K.Staff are excellent and always helpful, shame that most of the products are over priced.
K.📱
R. M.Very good customer service. Very good skills workshops.
B. V.Nice sized shop staff really helpful.
G. B. J.Have me a refurbished handset after I had a problem with my new handset, not what I was expecting...
D.great apple store
A. A. H.excellent staff there s pleasure to shop
m. m.A little over crowded but that is expected. Brilliant customer service
S. T.Same experience like any other apple store. Not much to say really
M. L.Good knowledgeable staff for my wife's iphone
m. l.Urhh pretentious place! But efficient and did what I set out to do.
R. H.Very helpful staff. Good experience
J. G.First class service from friendly knowledgable staff.
S. D.Great support from staff
J. W.Fantastic shop great and very helpful staff
U. H. M.Provide good service
D. R.Justin Lowe is the BEST!!
M. Q.Ok but range lackluster
M. 1.Love the place and the service excellent
P. P.Awesome service from a fantastic bunch of guys who are so helpful
V. R. &. S. C.Great shopping experience, there is something for everyone!
J. K.A good Apple store
S. S.Brilliant and it's in Cardiff opposite Costa Coffee can't get any better
A. H.Quite difficult to find a sales assistant to pay for my item
s. w.Busy but very helpful genius bar
Z. M.Good location and big shop with good staffs.
N. H. B.Fantastic
M. C.Great selection of stores and places to eat, always clean and tidy.
M. O.Amazing
S. G.Fixed my very broken MacBook Pro for free 😀
M. W.Very organized and helpful staff information! It is much to cold here
f. a.Good
H. C.Nice place, a little queuing though!!
N. H.Excellent service in the Covid world
K. F.As always Apple staff on hand to help.
R. M.Always have every product in stock.
E. C.the help was good and my phone was ready in an hour
M. T.Great products and helpful staff.
M. J.Expensive buy an android phone much better
E. G.Very quick and sorted by very helpful staff
P. N.Solved our problem with ease . Couldn't be any better
C.In Cardiff’s centre and with a big and cheap parking.
L. J.Love this shop. Want to buy everything !!!!
D. T.Pick up my free Apple phone but that was in 2017
T. B.Top quality environment and service.
I. M.Always love to go to Apple store
M. E. C. L.Great service and information from the team
S. M.Excellent customers service.
H. G.Very helpful and friendly staff
K. L.Apple stores are always worth a visit
M. C.Very helpful staff on every visit.
h. M.Friendly staff
Nice environment
K. G.Extremely helpful staff
U. P.Need some better offers
K. B.Great and very helpful staff
A. Y.Excellent staff extremely helpful
C. D.Very helpful and polite people
S. K. K.Amazing
j. n.Lovely staff.very helpful
K. W.Sharp and professional as usual
H. R.Good staff really helpful
M. K.Loved very nice place
P. R.Pricy, but very helpful people
M. j.Staff are very helpful
J. D.A really fantastic store.
s. j.All good
J. A.Fabulous time with Guides here.
B. J. D.Barrie J Davies ❤️'s Apple!
L. J.forgot my passcode i need help
S. L.Excellent service at short notice
G. E.Good shop
S. B.Excellent customer experience
J. R.Very helpful and knowledgeable
H. V.Staff so knowledgeable
j. k.Very hopeful
K. L.Apple stores are always worth a visit
H. V.Staff so knowledgeable
A. M.simple great service
k. w.Fabulous place for technology
D. F.Very good
z. k.Apple as usual favourite place for everyone
S. W.It’s an apple shop! Enough said😉
M. E.Waiting a while for someone to talk too
A. M.simple great service
D. b.The place for ipads.
T. P.Excellent Service
s. a.Top shop top products
Contact
Photos
