Reviews of IT-Repairs Hereford. (Computer Store) in Hereford (Herefordshire).

IT-Repairs Hereford

184 Reviews

158 Comments

Computer store

Computer repair service

Computer consultant

Computer Shop

IT support and services

Electronics repair shop

Mobile phone repair shop

Repair service

Mortimer House, Holmer Rd, Hereford HR4 9TA

Description

Information of IT-Repairs Hereford, Computer store in Hereford (Herefordshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of IT-Repairs Hereford

Reviews of IT-Repairs Hereford

M. C.

I cannot recommend IT-repairs highly enough. Recently my iMac developed a fault with the memory which led to a complete failure of the system. The device was unresponsive which meant that repair was beyond my capabilities. A phone call to IT-repairs and I was soon talking to Maciej who could provide a probable explanation from the description I gave him. I was offered an immediate appointment to bring the machine into their offices where the likely cause and repair options were discussed. In summary, Maciej's provisional diagnosis was spot on, and within 24hours the computer was back home with a new more efficient memory, working better and faster than ever. IT-repairs provided a very professional, efficient, economical and friendly service. Communications throughout the process were excellent. You can feel totally confident when trusting your computer and its valuable data with them.

C. M.

Overnight service, made a quick fix for no extra charge than the diagnostic fee and offered a longer term solution also

j. s.

Very friendly, accessible and efficient service. Wouldn't hesitate to use this company again. Would recommend.

W. T.

MacBook faulty - service at IT Repairs Faultless - quick,efficient and willing to explain everything to a Luddite technophobe! Would recommend

P. H.

Friendly, affordable & professional. They know their stuff & don't make you feel like a dope for not knowing yours.

T. H.

Quick to respond, good value and professional. Have used several times and would recommend.

M. P.

What a fantastic service I have had this week from I T repairs.I shall definitely recommend them .Thankyou very much.

H. N.

Staff friendly, helpful and reassuring..so important to have good back up support and I have found it with IT-Repairs

M. C.

Efficient, kind and quick. What more do you want from an IT company? Highly recommended.

l. d.

Quick repair on my iPad after my toddler smashed the screen! Very happy with the service i received and cost.

M. F.

Knowledgeable, efficient, friendly. Sorts my Mac out when it goes wrong. Highly recommended.

M. H.

My 8 year old Mac became extremely slow and unresponsive and having taken it to an Apple Genius Bar the problem was diagnosed as a faulty hard drive. Unfortunately because of the age of the Mac I was told they wouldn’t be able to source another hard drive as that particular specification was no longer available, the only option being available from them being to purchase a new machine at some considerable cost. I’m extremely nervous of using small independent IT repairers as I don’t trust them to do things correctly, use good quality parts, or not to look at private data etc on the machine. After many phone calls and enquiries Richard from IT Repairs was recommended from a reputable source, and a quick phone call to him immediately filled me with confidence. He was polite and extremely professional, explained that he had come across this problem many times and that there should not be any problem replacing the hard drive (with a higher spec SSD drive), and gave me the option of personally taking the machine to him or for him to arrange shipment by carrier which was the option I went for. Everything was taken care of for me with regular updates regarding collection times and confirmation of it’s safe receipt. Confirmation of the original diagnosis quickly followed with a price in full for carrying out the repair, together with reloading all my data so that when the Mac was started it was as before with the exception that it now worked! I asked about possible upgrades to RAM or anything else he thought necessary whilst it was there but I was advised no upgrade was necessary and it would be a waste of money to do so, a nice touch I thought as I could have been ‘ripped off’ and be none the wiser. The speed and performance of the machine is amazing, if I’m honest I’d say it was better than new, delighted with the outcome. From the initial telephone enquiry on Wednesday 21st October, the machine was ready Monday 2nd November, and during this time I was regularly being updated of the progress by email or telephone calls. I live 45 miles away from IT Repairs but would not hesitate in using Richard again in the future, can’t recommend him enough!

K. F.

Very helpful even though, in the end , we decided it was better to replace rather than repair my mac.

M. B.

Excellent service. Nothing seemed to be too much trouble. Strongly recommended.

M. a. M. D.

Excellent same day service for our malfunctioning iphone 5. Highly recommended.

F. H.

excellent service - can't praise them enough - all my MacBook problems solved!

M. L.

Excellent service. Could not have been more helpful. Would use again without question.

M. M.

Great personal support to dealing with laptop problems and my low level of competence. Mark

d. b.

I recently had my iPad repaired with IT repairs .. I've gotta say proffesional all the way

S. B.

Always an excellent service, always solve my computer issues quickly.

P. E.

Always good, fast, friendly and cost effective. Thank you

G. H.

A very good service I cnt without it if u not in the area thanks Richard

L. A.

It's very hard to find anybody that repairs Apple products that makes you feel confident that they know what they're doing. My iMac had stopped loading properly. I called IT repairs and Richard felt that the hard drive would need replacing. I delivered it to their office Thursday afternoon, it was tested and repairs necessary were confirmed by text and a phone call - it was fixed and up and running within 36 hours (with a weekend in between). All backups were installed with just a day missing so I really have nothing but praise for the fast and efficient service I received from all members of staff at IT repairs. Next time I drop my iPhone or need anything Mac related repaired, I'll go to them first, as I know that with confidence, if it can be repaired, they will do it properly and very quickly.

A. E.

a complex downloading from an old computer dealt with very satisfactorily, and no extra charge for an added problem

A. C.

Fast, friendly, reasonably priced service. Really can't ask for more!

t. b.

The MacBook pro back up to speed after months of poor performance. Thanks!

B. C.

As all ways fab service from these guys would fully recommend them

R. W.

Brilliant, speedy service, diagnosed with clarity and accuracy. Richard Weaver.

S. N.

Fantastic service. Very prompt service. Highly recommended.

S. G.

Professional, efficient service, wouldn't hesitate to recommend.

M. H.

Computer still not working. Have never given five stars nor put my name on this.

D. R.

Very quick & helpful service .. highly recommend

V. W.

Fantastic service, thank you very much.

E. L.

My iMac needed an upgrade. Richard rang me the same day he received it to give me details of what needed doing and the cost. The work was done much more quickly than I had expected. I found him very efficient, businesslike and (important but often underestimated!) incredibly patient at answering my email queries about the unfamiliar messages and instructions I encountered on the screen when I got my upgraded computer back home. Richard was patience personified and I am so pleased to have found him and his great IT-Repairs business. Absolutely recommended.

M. M.

Very efficient and affordable service. Thanks!

P. E.

It-Repairs were quick and very Helpful

M. J.

Richard saved the day, with a prompt response and repairs.

T. J.

Brilliant fast service, would recommend.

G. B.

Excellent service, problem was quickly sorted

M. N.

Excellent, high quality and reliable service

K. C.

Excellent - would highly recommend

T. E.

Thanks for all your help with my iPhone.

S. F.

Very good service and help.

S. D.

Very helpful, friendly service!

C. H.

I took my Mac for a repair and within hours was contacted with a detailed repair plan and costs. Repaired very quickly except my printer then was playing up. Richard was very patient with me as I am no savvy with the technology !!!! and was able to help on two occasions to sort it out and I am now up and running. Highly Recommend IT- Repairs and ask for Richard to help. He knows what he is doing!

I. D.

Excellent and quick service!!!

B. C.

Efficient honest and reliable.

L. E. B. B.

Thanks for fixing my iPhone screen

M. H.

Great service!

R. P.

Very helpful.

S. G.

excellent service!

D. P.

Great service

A. L.

Highly Recommended! Took in my old MacBook with a charging port problem at 10am. They took it in straight away. They were unsure if they could get the part but would first make sure that was the issue. Had a phone call at 5pm to say it is fixed but they wanted to run tests overnight just to be sure. By 9.30am the next day they called to say all is working fine. Such superb service -difficult to get these days.

T. B.

S. L.

R. S.

A truly comprehensive and professional service from start to finish! I cannot fault Richard and his team at IT-Repairs, they were super helpful and efficient in dealing with my iMac, (it needed a failing HD replaced) .... all completed and data transferred in a speedy turnaround. "Thank you" to them - I'd fully recommend their service and professional help. FIVE STARS!!

A. B.

G. W.

U.

s. s. c.

T. P.

L. C.

C. p.

P. W.

P. R.

Initial diagnosis over the phone, which was confirmed same day. Fixed price quotation for the work which was completed very quickly. My MacBook was handled very carefully and returned in exactly the same condition. Great service, good value, and very quick - all good, many thanks.

A. L.

I have had various dealings with IT-Repairs and have always been completely satisfied with the service I have received. Richard is always very generous with his time and knowledge. I cannot recommend them enough for all your Mac needs.

M. S.

A fast and efficient service with good advice from the start. Our six year old Mac is now working like new with a new hard drive and upgraded RAM. I was kept informed throughout the repair and given a number of choices before any work was conducted. I would definitely use this business again if necessary and highly recommend.

P. R.

Took my 12 year old desktop Mac into IT-Repairs for diagnosis. Within two hours i had a text reply detailing faults. Needed new hard drive, suggested ram upgrade to improve speed and i would also require Data Migration. Rang them back, parts ordered the same night, fixed within two days. Wow, what a service !! Mac is as good as new. Saved me £1200 buying a new one. Agreeing with all other IT- Repairs customers, brilliant service and highly recommended.

J. B.

I walked through the entrance door and the team at IT-Repairs were very friendly and extremely helpful, this gave me confidence that my Mac book was in safe hands. Sure enough a few days later and the problem had been fixed. I would without reservation recommend IT-Repairs as your first call if you have any PC problems.

k.

Being a little sceptical of computer repair places based on past experience, we reluctantly contacted IT-Repairs when our elderly iMac (2012) began to run ridiculously slowly. Our enquiry was answered quickly, followed by a phone conversation with Maciej who sounded as if he knew what he was talking about :-) He was able to say, with a reasonable degree of certainty, that our hard drive was dying, and we took the machine in for him to check whether that was the case. It was ... and for a grand total of £175, we are now back in business, which is wonderful. Not only has our new machine been resurrected, but Maciej had to transfer our data manually as the old hard drive was too corrupted for this to be done automatically - and he didn't charge us any extra for that service. We're really happy with our experience, and would recommend IT-Repairs to anyone have trouble with their Mac. Many thanks!

R. P.

My 27inch iMac had the dreaded blue screen then a white one with green stripes all suggesting to me a fatal problem and hence a new bit of kit. Richard managed to get to the root of problem by changing the 'cooked graphics card' and repairing associated damage, I also asked him to replace the hard drive with an SSD one. Job done in super quick time and all my data from my 'time machine' safely reinstalled at very reasonable cost and without having to buy a new computer. He kept me informed all the way through of how things were going, couldn't have received a better service.

E. D.

First time I have used IT-Repairs and found them to be extremely efficient, professional and knowledgable. Different solutions and options were discussed and advice given for each route, which was very helpful. Repair was extremely fast which is a huge plus when you rely on your Mac for work. Highly Recommended.

E. W.

After our old iMac failed containing all our documents and more importantly years of photos, we contacted Richard at IT Repairs. Richard examined the computer and provided a fixed price for recovery (only if successful). Fortunately after a nervous few days, Richard contacted us with the good news that he had recovered all the contents of the hard drive and the following day provided a link to download all the files. Even then Richard provided help on how to then upload the contents on to our new iMac. We are extremely grateful for Richards professionalism and advice and would highly recommend IT Repairs to anyone in a similar position. Thanks again Richard. Simon & Emma Williams.

B. G.

My laptop wouldn’t start. Richard was very helpful from the start to finish to help me find a solution. Know about macs so that gave me a lot of reassurance as I’d only bought the MacBook just over a year ago. Tried his best to help me out. Really appreciated their honest and professional service, highly recommend

S. M.

IT repairs are all very friendly and knowledgable, after fitting a new power socket and hard drive to my Macbook pro they even hung on after hours while my parter fought through traffic to collect it for me. There where a couple of small setting up issues with the new hard drive which they resolved quickly and efficiently. Would recommend.

J. S.

There is no where better to take a sick i-Mac than IT-Repairs. Fortunately they don't go wrong very often but when mine did recently (due to my own ineptitude and lack of knowledge) I was able to take it to Richard and KNOW that it would be fixed as quickly as possible and at an affordable price. It is very comforting to know that there is a company that I can trust to always do their very best for me.

J. R.

IT Repairs Hereford did an excellent job renewing the shattered screen on my IPad 2. Their email response was prompt,agreed a fair price,and completed the task within 3 Days. Richard, my contact at reception when I delivered & collected it was both helpful and obliging. I am recommending them to family and friends as 1 st Class...

R. W.

Knowledgeable, competent & professional. Had me back up and running in no time when I had a serious computer failure & other complex user account problems. A real can-do attitude & great advice too. A really safe pair of hands. Can't recommend IT-Repairs highly enough.

m. b.

I was very pleased with Richard's expertise in recovering data from, and updating programmes on, a slow running 6yr old iMac desk top. After replacing the hard drive he was prepared to spend time to get my machine responding in the format with which I was familiar. Thank you IT-Repairs!

A. M.

Excellent service, Richard is always very reassuring and explains glitches and the back ground to Macs with ease and fluency avoiding jargon. I recommend IT-Repairs Hereford most highly. Service is great and turn around fast. All in all a great service and a bonus to us all here in Hereford and the Borders. Hurrah!

A. M.

Thank heavens for Richard at IT-Repairs Hereford. I'm well to the west of 60 and find the whole business of computers really daunting. Richard's professionalism and quiet confidence is very reassuring. Even Macs can go awry but a visit to Richard and the laptop is rectified. Last week I had panic about upgrades. I called Richard who talked me through the problem and its solution then sent me links to an app that was able to sort the problem. I am hugely grateful and recommend IT-Specialists Hereford unreservedly. Lower your stress levels, boost your confidence and keep the show on the road with minimum fuzz - give them a call. Ten out of ten. And thanks again....

T. P.

IT-Repairs recently sorted out some IT issues we were having and helped us transfer to a new web/email host. They were extremely helpful and the transition went very smoothly. Would highly recommend them.

F. H.

Great service from IT REPAIRS. My MacBook pro (2012) received a new hardrive, screen and boosted ram and memory. The refit was completed in 2 days. Throughout, IT REPAIRS team were extremely helpful and offered detailed explanations where necessary. Highly recommended.

r. M.

Outstanding,professional fast service,sorted out a damaged screen(mac book pro) and also rescued data from the dreaded spill horror.Courier was arranged for us,and we were informed through every stage as to what was happening. The original quote was what we were charged.The lady on the phone is extremely friendly and very helpful. Don't waste time trying to find a local IT repair shop,most of them do not have a clue with anything Apple,send it to these guys who really know what their doing.Very impressed 10/10

S. L.

Breathed a new lease of life into our 7 year old Mac. It's now running quicker and is a joy to use again. New hard drive fitted with no loss of data. Completely secure, fast and personal service. Rich even stayed a few mins late on a Friday afternoon so that I could pick it up. Really recommend.

C. A.

Excellent, very professional service. Ordered and replaced my laptop battery very quickly and sorted out some system update issues I had free of charge. Great email communication and friendly receptionist as well.

T. W.

My wife's MacBook Air screen had to be replaced. This was done with great speed but then there was a problem with connecting to the internet. It was a puzzling problem to which Richard applied himself and eventually discovered 22 viruses and deleted them. All is well now and I cannot praise enough the attention which we were given to resolve the issue. Excellent service.

L. E. B. B. V. T. B. S.

Dropped my phone and cracked the screen. Within an hour of calling by, a new screen was installed and it was back in full working order. The lady who welcomed me was very friendly and I would certainly recommend their service to anyone who wants a new phone screen.

V. K.

I contacted Richard at IT Repairs when my old Mac overheated and internally fried! Although I had a backup drive, I was still unsure if I would loose any valuable details including company accounts, contacts and hundreds of pounds worth of iTunes! Richard immediately put my mind at rest and assured me it could all be transferred to my newer iMac. Within 24 hours the job was done and after a brief chat, we decided to add a newer and larger disc to my newer iMac to help speed up the processing. After another 24 hours it was all completed. All the files were saved, the old discs removed and destroyed for me and my computer is running like a dream. Jo on reception and Richard kept me in the loop the whole time and I would highly recommend them to anyone.

S. B.

I came across IT-Repairs Hereford in a search for a reliable company who I felt I could trust with my precious MacBook Pro and data, with personnel who were interested in my requests, keen to sort out the faults and didn't come across, as so many Apple appointed repairers do, as the 'take it or leave it, that's the cost option. For many it isn't an choice; they have to pay out. From start to finish I received; courtesy and understanding; easily checkable costs for parts; a good fair rate for labour; an efficient turnaround; and very importantly, great options, that worked for me, in getting the kit safely collected from me and delivered back to me. This is a computer service that says YES, not the usual computer says NO presenting all too often. A 'can do' and 'will look into it' approach with great progress reports and turnaround. Just because you have an Apple machine doesn't mean you are a source of funds, a cash cow, and loaded; some of us had to make very considered purchases buying the brand. Thank you so much, to IT-Repairs and Richard. Where possible I will use them in the future; they are now my first port of call now.

D. C.

Have an old iPad mini 2 that is having problems charging up. Went to Apple store in Hereford expecting them to have the answers, sadly they basically said ‘we don’t know, it’s worth your while buying a new one’. Useless. Then called these IT Repairs people, found their name on the internet, and the gentleman i talked to was very courteous and knowledgable. Needless to say if I fail to rectify the problem myself (thanks to his intelligent suggestions) then they will be getting my business. Nice one. Further to the above I did take the iPad to them and they had to replace the battery. It’s not working fully ie I cannot recharge it whilst using it but at least it is recharging now and usable. Also gave me a discount as they couldn’t get it fully functioning again, which you don’t get often these days. I’d use them again, recommended.

T.

I have recently used IT-Repairs to fit a new battery to my MacBook Pro and I am pleased to say that I cannot fault the service. As I do not live near Hereford my appointment was timed to suit me, a factor that was very important. I was also advised as soon as it was ready to be collected and that was within the suggested time frame. I hope that I will never have to but would not hesitate to use them again. Thoroughly recommended

R. L.

We met Richard from IT_Repairs at the HMBiz Expo last year. We called in with a broken laptop and I have to say I am really please with the service and customer care. Throughout the repair Richard communicated via email as to where he was at. Well done Richard

R. D.

This is our third time of using IT Repairs and each time we receive a personal, friendly and good service for our various Macs. Will be going back soon for an upgrade on our MacBook Pro. Always ready to help, very reliable.

A. J.

While replacing the hard disk and restoring all the data, IT-Repairs recommended more RAM and a few other tweaks. Back home my 7-year old iMac felt like a new machine! I also appreciated the opportunity to check that my email and dropbox accounts were working again before leaving the premises. When my MAC next needs any work doing on it, I would have no hesitation in returning to IT-Repairs. Alan (Tenbury)

D. a. E. O.

My Mac Pro died, well I've had it for at least 10 years and it was secondhand. Searched the 'net' for a local Mac expert and came up with IT-Repairs. Dropped the m/c off and advised I would be contacted the next day with a report. Duly happened, hard drive problem probably terminal but could retrieve data and put onto new m/c. All carried out as and when stated. A level of service which is rare to find today.

R. C.

Having been recommended by a friend,i took my iMac to IT-repairs.From start to finish the customer service was excellent keeping me updated with the ongoing repair.The staff were friendly and professional so I had complete faith in them in resolving my issues.I would highly recommend this company for any Apple computer repairs. Mr R Cassidy

P. S.

IT Repairs were recommended by the Apple Store in Hereford who were unable to restore my data on a damaged MAC. They restored the data within the day and were highly professional in their approach. I would recommend their services very highly.

j. b.

Fantastic service very helpful and a very reasonable price

s. (. I.

Called in for some advice, spoke to Richard. I was fairly confident that i could replace the faulty component myself, so Richard supplied me with the required part. Awesome service. This is where i will send my mac if it is ever beyond my capability to repair

M. D.

Richard has done an excellent job on my old MacBook Pro! It's running better than ever and it came back to me a day earlier than expected. Highly recommend this company.

C. P.

My old Mac died and I had not recently conducted a back-up. Richard recovered the data for me and transferred it to my replacement Mac, promptly and efficiently. Thank you.

C. E.

Whether we like it or not in banking, business, social or communications the interchange with computers has become, unfortunately, a required essential and in every practical sense its use demanded. Without it, the routine of modern life becomes very difficult so access to rapid, reliable, competent repair and advice when needed becomes equally essential. I have found the service and IT-Repairs quality of workmanship very very good and the owner friendly and approachable. The latter I find especially important.

j. b.

thank you for the repairs and new SSD to my iMac. i am really pleased with the service. very prompt, friendly and helpful. from both the technician and from the receptionist. and all my data safely migrated!

T. H.

Excellent service. Really efficient, responded quickly to first enquiry. Really know their Macs which so many other IT repair companies won't touch, wouldn't hesitate to recommend.

N. R.

You get what you pay for. Every step in the diagnostic process is discussed throughly with options and costings given. Customer can make a choice then the job is done rapidly. They know more about mac's than you do and they are worth every penny.

J. A.

They were so friendly and helpful - got my laptop fixed very efficiently, and kept me well updated as to progress. I was absolutely delighted to have found them and recommend them unreservedly.

S. B.

Richard and the team have now replaced screens in our broken iPads and repaired a laptop screen. They are quick and efficient, knowledgeable and full of useful advice. I would highly recommend them.

V. S.

These guys were brilliant! I was having a total meltdown having caused water damage to my work laptop. They were quick, professional, knowledgeable, friendly and super patient with my minimal computer knowledge. They saved ALL of the business info on my laptop despite me literally blowing it up! I wouldnt take my computerware anywhere else. Just superb service. Thank you so much guys.

J. N.

I found Richard very helpful and knowledgeable on all things Apple - he was a pleasure to work with. I would definitely recommend his services to others who are seeking help/inspiration on Apple related matters.

G. C.

I have now used this gang - a family affair with lots of "Richards" and a Jo on reception - a few times! Hey - stuff happens... ... Firstly (that I remember) was a 17" MacBook Pro that had travelled the country with me, been subjected to the indignities of projecting presentations in PowerPoint along with a myriad tasks trying to motivate other veterinary personnel. Cant recall exactly what was required (it was back in the early noughties) other than it was returned promptly, fixed and functional. My most recent pig's ear of a job I asked them to wave their magic wand over was to my 27" iMac, 2009 vintage, which had - as I had been told by Apple - one of those 'crunchy' hard drives. Apple had told me to get it to one of their establishments to have the HD exchanged FOC - and of course, not perceiving a problem I left it and left it and kept adding photos, music, documents and so on as you do. When it began to sound like a cement mixer and started taking up to three days to boot, it struck me that "Cooper, you have a problem"! And I left it to languish in the corner, as i sulked because it no longer worked nor spoke to my Xerox Laser printer. And, of course, I had back-ups galore, didn't I? Bought a new 21" iMac to deal with things, and after a year of not-being-too-happy with the speed and the colour of it, I began to yearn for the 27" again, especially as all the back-ups turned out to be fake back-ups. On that broken hard drive inside that lovely 27" screen were some very precious photographs of my late wife who had passed away in 2009, including a video and a couple of hundred photos of our wedding in 2007. And so, finally, and fortunately, I knew a man who could fix things - and gave IT-Repairs a call. My brief was simple - "Do what you can to resurrect it - and, if at all possible, find the photos." As ever, despite an imminent birth in their family, I had an immediate assessment and estimate emailed to me, giving great Value For Money. A number of emails ensued (some containing dreadful language describing just how awful my old 27 incher was behaving) and, as I was in Hereford (a 96 mile round trip from this mountain in Powys) regularly helping The Children's Bookshelf, the £2 BookShop (my son's new business), it didn't matter that the collection date was put back, and back, the birth of Richard's new son came and went, and the evenings became lighter and lighter - until I got the green light. NOT ONLY HAD THEY RESURRECTED AND IMPROVED THE 27"iMac, - THEY HAD ALSO SAVED EVERY SINGLE FILE, PHOTO, AND PROGRAM from that knackered old disc of dust and gravel. In the meantime I'd bought (from BT, believe it or not - the cheapest) a new 27" iMac as my son's business needs to fly, and we now have stereo iMacs to communicate the Apple way. I have my treasured photos again, our wedding vid, and all my old Management motivation and marketing documents from my consultancy day - all of which is WAY over expectation. I cannot give more than five stars (5*****), but I can write an essay expressing my gratitude for their dedication, their approachability - and their friendship

R. P.

I have used this company for several years and have been pleased to have their technical help with my iMac and PC systems. Their work is of a high standard and the staff have proven to be both courteous and efficient. A pleasure to deal with.

K. J.

Would just like to thank Richard, and staff, for their magnificent service given to me recently. The whole team couldn't of been move helpful. Will definitely use them again on any Apple related problems.

D. P.

After a catastrophic Fusion drive failure in my iMac, I was afraid I would have to save up for a new computer. However, after contacting IT-Repairs, a much more cost-effective solution was agreed, and within a few days I had a working machine again. Given how Apple devices are not geared towards user repair, I wanted to entrust replacing the failed internal components to a competent company. I’ve been using Macs for 35 years, and have dealt with many service centres in that time. I recommend IT-Repairs unreservedly as the most reasonably priced, efficient and communicative I’ve ever had the pleasure of dealing with. Should I encounter any Mac issues in the future, I will go straight back to IT-Repairs without hesitation.

N. K.

Excellent, efficient service right from my first phone call to final collection of my upgraded MacBook. What a joy it is to use now! Can't fault you, and that's a rare thing nowadays. Well done.

Z. L.

Excellent IT-repair store in Hereford. Extremely friendly staff who went above and beyond to make sure our computer issues were fixed, and at a very affordable fee. Highly recommend them!

C. C.

Brilliant service, I would highly recommend IT Repairs. They are very approachable and explain what is needed, no jargon talk! Also fixed my laptop to have me back up and running as quickly as possible.

R. G.

Offered a great advice, price and service to fix my aging iMac, well worth the extra years I'll now get from it. Would definitely recommend.

J. C.

Excellent service received from IT-Repairs after my iMAC hard drive failed. Using the business priority service my computer was repaired and back working that evening. Many thanks.

J. M.

Absolutely fantastic service! I was always kept informed of what work was being done, and updated on the progress! Laptop working 100% better now! Highly recommend! Thanks everyone involved!

C. M.

My old iMac stopped working, the problem was identified, all the information was transferred to my new iMac. Hassle free. Thanks for a great job.

C. H.

Really excellent service at the end of the phone. Richard is always immediately really helpful and able to rectify any problems with Apple Mac. I would always highly recommend this company.

S. M.

Excellent service, great advice, very friendly approach, good outcome. 5* all round, and COVID secure to boot. What's not to like?!

M. A.

Very helpful and pleasant staff - put a new hard-drive into my 5-year old desktop Mac, then sorted out the battery in my wife's laptop - lots of delicious mint chocolates too!

H.

Searched the area for an iMac upgrade and these guys were the quickest to respond and most reasonably priced. Booking was available next day and had the computer back working like new within 3 days. Great service, fast turnaround and very user friendly. Would recommend and will use again when the need arises

L. G.

Having cracked the screen of my MacBook Pro (yes, the one with a 15" retina screen) awhile back, I found IT-Repairs via an internet search. An acquaintance who runs a computer business locally to me couldn't get a screen in the UK and said it would be very expensive to import, so I was really worried about cost. RIchard and his team at IT-Repairs are Mac specialists. They were amazing - got a new screen quickly, didn't take a deposit off my card as most people would, did the work as soon as I got to Hereford and took less than an hour while I waited. Throughout, all the staff I met were friendly and professional. I am very impressed, even more so when Richard phoned me the next day to make sure I'd got home ok and the new screen worked. My husband was equally impressed. So the next paper clip damage, or anything else, I'll be back there! Friendly, quicker than Apple and I paid a lot less than I expected. Thank you to Richard and the team at IT-Repairs

A. L.

An excellent local service for mac owners and users. My desk top mac was restored to its original functioning following a major disc malfunction and crash.

K. L.

Great service and mac is running fabulously. Kept informed of costs and work that was being done throughout the whole process and the staff fitted around my busy lifestyle in dropping off and collecting.

J. A. A.

Richard very quickly solved my problems and his offer of future support made me feel very secure with my valuable new machine

L. D.

Great service fixed out iMac very quickly and great communication would highly recommmend.

N. B.

Quick, efficient and very helpful. Sorted out an ageing IMac with no problems whatsoever. Can highly recommend.

P. C.

Great experience of this business, they worked quickly and went above and beyond to get the issues sorted; they also offer a local delivery service which is very convenient. I would certainly use them again in the future.

J. P.

Wonderful service, very helpful. Forget anywhere else in Herefordshire for Apple support, IT-Repairs are first class. Pass it on.

A. S.

A very professional company who know their stuff. Fast turnaround , and now have an updated faster Mac. Thank you

R. H.

Richard was extremely helpful and efficient. In 24 hours my problem was solved. Will certainly recommend and use again.

S. K. R.

Service engineers are very professional. It’s a hassle free place to send your systems picked up and delivered. I have sent my iMac for a new SSD + cleaning. After receiving my iMac I had some nitpicking issues with the service - but they came forward to correct it and got it sorted. It’s bit pricey service but you are sending to someone who’s doing this business for over 25 years. Thank You 🙏

J. E.

The team at IT repairs replaced the cracked screen on our laptop very quickly and efficiently, I would definitely use their services again.

V. M.

Excellent service. My computer was attended to very quickly and a major upgrade carried out the following day. I was very impressed.

K. M.

An excellent service from IT Repairs in Hereford – trustworthy, professional and reliable. Would not hesitate to recommend.

L. C.

IT Repairs have been really helpful in fixing my computer problems. The Mac now runs so much better and I 100% recommend this place, even to my friends!

J. B.

Lovely lunch on Sunday. Always very busy with quite long queue to order. But the restaurant is also way too hot!

F. a. M. H.

FABULOUS service! Did not treat me like an idiot, but explained things clearly. Incredibly kind and patient. Repair done almost instantly. Faith Harrison

L. I.

Immediate response, very friendly and helpful. Offered a range of solutions. From panic to completely sorted really quickly. Highly recommended.

A. L.

Clear communication from the initial phone call through to completion. My Mac is working a lot faster now!

S. G.

Thoroughly recommend IT-Repairs. They're efficient, quick, helpful and always listen to what you say and explain what's wrong. Wouldn't go anywhere else.

B. A.

The team here were very informative in the diagnosis and correction of the problem with my computer despite problems arising along the way they kept me informed and persisted until it was sorted. Thank you.

A. B.

My hard drive containing my entire photo and video collection failed. Luckily I managed to back up the collection to a new external drive. That drive became corrupted before i made additional backup copies(lesson learned) I was devastated! IT- Repairs took in both hard drives and managed to retrieve the entire library from the original broken drive and made a copy of it on a brand new hard drive for me. I now have made several copies of my data. And I have all of my memories of family etc safely back on my computer. Communication was very prompt and all very professional! This is the second time I've used their services for computer problems that I was sure wouldn't be fixable but both times they have succeeded with no problems! Great service highly recommended! 👍

M. G.

A very helpful business and in my case a quick resolution to the problem. Friendly and courteous service. I would definitely recommend.

s. w.

Excellent quick service, very impressed with IT-Repairs. Would happily use again if required.

S. L.

Total email seizure. Richard fixed it with kindness, diligence and lucidity without my leaving my desk. Highly recommended.

j. b.

Fantastic service, took MacBook Pro in Wednesday pm with exploded battery, picked it up alive and well the next morning, very impressed.

M. H.

I have used IT Repairs for many years , I have always found them to be efficient and very professional , I would recommend them.

R. B.

Very helpful and knowledgable people, problems with my MacBook all sorted and promptly to allow me to keep to my own work deadlines.

l. b.

Honest, good communication and helpful. Would highly recommend. Macbook fixed and at a reasonable price. 😊

D. C.

Extremely quick solutions and advice for repairs. I have already recommended IT-Repairs for their ease and speed of repairs.

Z. W.

When my iMac was running extremely slow, I called these guys to have them look at it. They upgraded the ram and hard drive, safe to say it is now running so much faster, thanks guys!!

S.

Excellent service, friendly staff, top class repairs for two of our macs (a screen repair and a water damaged keyboard. Thanks

F. B.

My laptop was so old (and broken) and I was worried I had lost all of my photos. But the team here did the most fantastic job - they were kind, efficient, and got everything off the laptop and to me in under a week. I am so thrilled to have all my photos and could not be more pleased with the whole service. Thank you!

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