Reviews of iStore Ipswich - Apple Authorised Service Provider. (Computer Store) in Ipswich (Suffolk).

iStore Ipswich - Apple Authorised Service Provider

398 Reviews

151 Comments

Computer store

Mobile phone repair shop

Mobile Phone Shop

Computer repair service

Computer Shop

9-11 Tavern St, Ipswich IP1 3AA

Description

Information of iStore Ipswich - Apple Authorised Service Provider, Computer store in Ipswich (Suffolk)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of iStore Ipswich - Apple Authorised Service Provider

Reviews of iStore Ipswich - Apple Authorised Service Provider

L. C.

All of the staff were super friendly and helpful! Chris was especially personable and knowledgeable. He helped with getting my phone fixed (software update problems) as quickly as possible and without having to do a factory reset! I’m very impressed with their service and would definitely return in the future!

J. B.

helpful staff that are willing to provide you with plenty of information and they are very knowledgeable about the products. overall great experience!

P. E.

We have been treated in a respectful and friendly way by Callum a great asset for the store. Up for promotion?

R. B.

Good store with helpful staff.

M. D.

Dan was very helpful would definitely recommend Dan and the Ipswich store

R. K.

Same as every other ITunes Store. Alright size, sells all apple products, such as iPhones,macs,iPads etc

M. M.

Prob with iphone email and it was sorted in a jiffy. Very pleasant and helpful staff. Would recommend.

P. R.

Amazing service from Mac and Tom! Definitely recommend!!

P. W.

Chris Selfe-excellent,professional and engaging.Thankyou

d.

Absolute smashing service received by Callum I would highly recommend this shop and advisor 😁

A. M.

Ok store, nothing special, staff seemed disinterested but was polite enough once you got their attention

M. F.

I visited the Apple iStore in Ipswich yesterday and Mac was really helpful sorting out two questions I had about my new iPhone 13 Pro and my old iPad Apple ID, plus putting a screen protector on the new phone. Mac couldn't have been more helpful and definitely deserves all these five stars.

S. B.

Staff are really nice and helped my friend out with a very professional manner.

J. M.

Impressively good service. I would pick them over Apple

L. H.

Great customer service always happy to help

S. B.

Very helpful; very patient; always prepared to think things through to find an answer; don’t make you feel stupid!

J. T.

Dan was extremely helpful and courteous

L. B.

Staff are very polite and dedicated to Apple Products.

R. S.

Helpful staff. Gave my phone a restore and fixed the problem. Thank you!

B.

Brilliant service Chris was extremely helpful

M. T.

Great experience everytime I go in - Fantastic customer service!

C. M.

Martin was very helpful, excellent customer service.

S. D.

Very pleasant experience, was served by Tom and Chris today and would recommended anyone to see them 😀 Edit - have bought another two 13 Pros, served by Daniel, brilliant guy to deal with too :)

s. m.

Excellent staff

T. H.

got battery changed at the store. but it took too long.

M. J. V.

It's a nice store. Staff are friendly.

H. T. T. B.

I think you should really visit there because there is such good quality

T. B.

Are you Apple? UPDTATE: are you John Lewis?

w. 1.

Did not sell 5 pound apple vouchers

M. B.

Quick service on side and friendly staff : )

P. G.

Great people. Great service. Thank you.

E. T.

Fixed my MBP within the time frame, thanks guys!

R. S.

Very helpful nothing was a problem as I’m not that clever everything was Set up for me which I was very greatfull definitely five star would definitely go again.

C. T.

Great staff got what I wanted

O. K.

Fixed my phone price was hasty though!

T. H.

Dan was such a gentleman!

P. S.

Great service.

C. S.

Pedro was amazing!!

L. W.

Very good

S. T.

Good service.

s. c.

Excellent , very helpful

N.

Helpful!

m. v.

excellent service

S. B.

I needed to trade in my iPhone 11and buy a 13. The guy set up my phone and transferred the contents very efficiently and the service was friendly and polite.

A. M.

Good deals

L. R.

Well Apple

T. M.

B. M. C.

H. A.

V. A.

E. B.

M. K.

k. g.

J. W.

M. M.

I can fully recommend iStore in Ipswich- they just fixed my macbook screen in few days. Also i met there very nice, kind staff, helpfull all the time. The guy name Marcin from istore expained me everything how repair will go. I got a lot of informations about newest apple products. I encourage you to use their service or just go check and touch this amazing laptops or other things from there. Five ***** Thank You!

G. H. j.

Highly recommend, kind and friendly staff, very patient

N. C.

I had a big issue with my apple watch not connecting to my phone after I updated it so I came to the apple store. Dan was approachable and very helpful. He was an apple wiz and magically was able to pair the 2 together. Thanks Dan :)

M. P.

Excellent service provided by Tom in sorting out problems with my MacBook and Apple USB SuperDrive. Very patient, thorough and friendly attention, despite it taking nearly all day. Many thanks, also, to Pedro, for encouraging me to come in straightaway, and for Barrie and Tom on a subsequent visit, when the new SuperDrive needed adjustment to function properly with DVDs. I couldn't have asked for a.more satisfactory and professional process and result.

R. L.

Popped in as was I unsure what phone to get next, one of the workers there called Chris, was amazing! He helped me out amazingly he gave me a variety of options and prices, he was friendly and his service was really good! all the staff was friendly, it was a great experience and the help I revived from the store was great! super friendly!!! I’ll be back. THANK YOU

D. O.

I am new to apple to have somewhere I can go when I have a problem with my iPhone is worth its weight in gold. Excellent service nothing is ever a problem. The guys can solve any issue on site. Ask for Chris

J. M.

Impeccable service by an employee called Mac and everyone else in the store. Customer service was exceptional and I was able to find what I needed with ease. They were informative as I was new with the Iphone 12 model and provided clear information about the device. Overall, I would give 5/5 easily.

S. L.

Not just friendly and professional, Pedro & Frank were both knowledgeable and experienced. The customer service they delivered was above and beyond my expectations, so very much appreciated! I will certainly return and wouldn’t hesitate to recommend.

j. o.

Barry and Zai amazing, staff friendly, extremely knowledgable and professional, would highly recommend visiting Apple Store Ipswich

A. P.

I went to this store to buy an Apple Watch and the service was exceptional from all employees. Tom was especially helpful because I actually purchased the wrong watch, he was very understanding and I was able to return it and get the correct one. I will definitely be going back for any future apple products I’m interested in.

s. j.

staff were suuuper helpful and friendly, and got my laptop sorted very quickly. would defo recommend⭐️

l. g.

I have had long and varied problems with my MacBook Air resulting in visits/repairs to 4 x different iStores and ultimately the purchase of a new machine. All Apple technicians have been helpful and skilled but I would particularly like to praise the dedication, skills, care, friendliness and sense of humour provided by Tom at the Ipswich iStore. Due to supply issues and various other set-up problems I have visited Ipswich 5 x times in the past 2 x weeks. Tom volunteered to come into store on his day off to help finalise the set up which I feel is exemplary service and deserves the highest commendation.

P. S.

Pedro was super helpful and made the process super easy. We couldn't decide at first which ipad to buy and he made the decision really easy. Would definitely buy more stuff from this store.

C. C.

I am using my wife’s google account to post this review I am nick cox and I went to the I store yesterday afternoon and was greeted by Chris who was so helpful and informative. I left the shop after purchasing an iPhone 256 gig pro in gold for my wife and Chris could not have been more helpful, a credit to the organisation.

T.

Just got a new phone and Josh has been amazing in transferring everything and explaining things.

E. D.

I visited the Ipswich store today with a Mac Book Pro email query. The professional service I received from Leyland was truly outstanding. Supportive courteous and kind - I cannot thank you enough - great experience

C. S.

The staff went above and beyond with assisting me with a problem I had with my phone provider. Even accompanying me to the network store and educating the manager on the problem I was having! All the staff that assisted me were very knowledgeable and helped me sort my issue! Top customer service!

A.

Excellent service from this store when purchasing a new Apple Watch. I didn’t really know a great deal about them but Daniel was able to advise me and spent a lot of time explaining the device and helped to set up. Nothing was too much trouble. I would definitely recommend this store and the service to my family and friends. 👍

M. B.

Chris was amazing in helping me with my iPhone. Due to water damage, my screen was broken but the phone still worked, he was able to transfer the contents of my old phone to my new phone with complete ease. I was so anxious that I was going to lose everything and that I'd have to start again but Chris saved the day and I'm incredibly grateful. Thanks Chris!

G. C.

Yesterday I received excellent technical support for my two ipads. I am not very IT savvy and Mac's patience in setting up the devices to safeguard my learning disabled daughter's use of the internet was magnificent! His resourcefulness and advice were invaluable. We hit a most unusual obstacle - created by istore staff four years ago to prevent unauthorised tweaking of the device! - and Mac called in Tom. (The only clue to what had been set up was my vague description in lay terms recorded at the time in an email.) Neither had encountered this phenomenon before but they found a way to unlock the ipad for me so that it could access apps once again. I am indebted to Mac and Tom and highly commend these Ipswich iStore staff to you.

G. G.

The whole team were amazing, I would highly recommend this store if you needed any Apple products! The service was so professional and with kindness. The staff went above and beyond.

B. K.

Staff very helpful, found what I wanted and treated myself.

J. D.

Charming, clever, sweet, patient and kind. Amazing shop, amazing people Tom Butcher and Dan Jopling were the best. I love them.

E. R.

I found all the staff to be friendly patient that answered every and all of my all my questions; helped me pick the right products for me and my lifestyle. I gained confidence to use my laptop the staffs assistance. Thank you very much.

A.

Was served by James when had issues with my macbook air. Was extremely helpful and informative and kept things simple, resolving the issue, which was very frustrating within a couple of hours. Great friendly, service and would recommend to others when having problems with their apple products or wanting to upgrade/buy something new. Thankyou very much!

R. S.

Excellent service from Max and Dan, could not have been more helpful to us. Two very pleasant young guys a great asset to your Business.

N. M.

Great service in the store, Chris is so knowledgeable and provided me with an incredible customer service that you don’t see too often these days

P. L.

Thank you so much to Chris, who took the time to help me with a headphone compatibility issue today. Really great customer service.👍

M. H.

Chris helped me set up my kindle app so I could read the books on holiday What a great guy very informative and patient Please make sure he knows about this review What a marvellous company especially as I didn’t need to make an appointment

A. G.

I bought a lovely iPad Air and case. The staff were knowledgeable and took time. It is a very tranquil shop with plenty of space. I felt that I could take my time to browse.

n. R.

I came into the store and was served by Chris who was very helpful and helped me with the problem I had on my phone. The issue was resolved very quickly. Definitely would recommend this store for any issues.

D. W.

Today I had a positive experience!! was helped by Mac who was absolutely kind in light of my lack of IT knowledge....great to know that there still are some amazing people on the 'front line'!! at apple!!

J. S.

came into the store on Saturday to purchase the new iPhone 13, all the staff were extremely helpful and had shown they genuinely wanted the very best for each and every one of the customers they also assisted me with transferring the data from my old iPhone to my lovely new one, count have asked for a better experience.

S. C.

My husband and I were overwhelmed by the excellent service and professionalism we received yesterday in this store by Callum. He kindly went above and beyond, setting up our IPhones, swapping over our SIM cards, spending considerable time with us, answering our queries. We highly recommend this store, on the basis of the service we received yesterday.

T. L.

Excellent service by Chris. Will definitely shop again. Great amount of stock available. Could’ve purchased everything! Will be back

A. M.

Fantastic service from the team here. Essentially I had a problem with my iPhone battery, I was speaking with Apple directly regarding the issue and they told me to pop down to the iStore, as soon as I went there, one of the technicians ran a diagnostic and gave me a free battery replacement (under Apple warranty). Asked the guys various questions in regards to how to maintain the battery and some of their other products, very helpful & knowledgable!

C. M.

OMG this was one of the BEST experiences of customer service I have EVER had… really out of the box problem solving to get me a great outcome!!! Can’t recommend Christopher’s service enough; a real asset to the store!!!

A. m. D.

Very friendly staff; much more helpful and knowledgeable than those in Colchester who tried to charge nearly £600 for what turned out to be just a screen repair. I'd recommend you use this store instead as the Colchester tried telling my son his phone needed a full body repair without even running a diagnostic!

E. R.

Bought my mac in for a screen repair and it was fixed in three days. Now working perfectly, you would never have known it was broken. Thanks to the staff for doing a excellent job.

J. F.

Tom and Chris gave excellent customer service. I am a senior citizen and they went out of their way to give me every assistance. (AND they are charming!)

J. S.

The team in the Istore were fantastic start to finish. After my laptop developed a fault which Apple were extremely unhelpful in dealing with due to having no Apple care or warranty on the laptop. Additionally not informing me of the Diagnostic fees from Istore when THEY booked the appointment! - I was not pleased (With Apple). After a failed consumer law claim and Extremely poor service from Apple regarding the cost of a 'Top Case replacement' which my laptop required (costing some £700! Parts and labour) I was left out of luck and pocket. Chris, Tom and the team at Istore were the only part of the journey that was pleasant and straightforward. They were supportive and helpful despite the severe issues I had with Apple. I was advised to speak with "Barry" the store manager regarding whether I could receive a refund of £90 for the diagnostic fee as I wasn't going to pay £700 on an already £2000 computer for repairs. So complete at his mercy I emailed requesting whether they would consider refunding this. No fault of Istore at all and certainly no obligation to refund me, however out of pure generosity, Barry called me personally and offered to refund this. I CANNOT thank the team and Barry enough for their kindness. Faith is restored in humanity and although I still have a damaged computer, the £90 back is a big deal and I am forever grateful. Will certainly come and see these guys for my next MacBook.

j. _.

Love my new airpod from apple spoke to a very helpful young man (Dan) sorted me right out :)

M. S.

Fantastic service, despite the lockdown they replaced my 2018 MacBook Pro screen by mail in service, sent off on Thursday, returned the following Wednesday... including the Easter Bank Holidays! Great communications and a fair price 10/10

j. h.

I have had the most efficient and pleasant service from Callum Taylor at this branch. He has restored my faith in the Apple product and I am thrilled to be able to recommend him if you have any hassles with your product or wish to upgrade..

J. M.

Brilliant Prompt Service! During lockdown 2.0 I took my mac in for urgent screen repair/replacmenet at 14:40 on Wednesday. I was told it would take 3-5 working days to repair, to my despair! Within 24 hours I was back at iStore collecting my fixed laptop! You cant get much better than that given my local apple store was closed for business!! I will be actively considering using iStores and premium apple approved retailers in the future! 10/10! Thank you iStore!!

G. V.

I was in store a few days ago and staff member by the name of Mac was so helpful and incredibly patient with us. What a credit to your store

S.

Had a great First time visit to the store. Thanks to the engineers for helping me transfer photos from my phone to my external hard drive via the use of their in store mac's. one of the engineers went out of his lunch break to help me as well. very nice staff would highly recommend. unfortunately with my bad memory cant remember the names!

R. G.

Thank you so much to Callum and the team! Flawless service and I'm delighted the screen repair was completed 2 days ahead of schedule. Very impressive all-round performance! Thanks again, I definitely recommend to others.

L. S.

Middle son's iphone se broke still in warranty but then found small hairline crack on the screen, was worried it wouldn't be covered but the staff we're superb, James especially so helpful, took around 3days to get fixed just a brilliant service from the store.

R. S.

Booked a service appointment in store and was served by Chris. A very professional young man from start to finish. Very highly recommended

K. S.

All the staff were very welcoming and knowledgable. The team went above and beyond to help me in store. I couldn't recommend this store enough.

C. L.

I checked in advance that they had the iPhone I wanted and went in and bought it. A simple easy transaction. Sadly they were out of stock of the protective glass.

B. T.

I went in the store on the 28th February 2018 with an after market tempered glass screen protector and asked if they could fit it for me. A nice guy called Pedro done it for me without hesitation. Amazing staff, friendly and most important amazing customer service ☺️

d. t.

This is the third iPhone I have brought in the last 10 years and the first time I’ve visited an istore and the staff were fantastic polite and extremely helpful 10/10 will always recommend THNK YOU

D. T.

Friendly staff knowledgeable about the products and chris was respectful of my son who has autism and was super helpful

E. B.

A store with great service. All of the workers are absolute legends. A huge shoutout to Dan for providing great customer service when I visited the store before the closed due to COVID.

v. s.

I called into the apple store in Ipswich today in desperation, new iPhone would not download, Dan and Chris, not only sorted it out for me but were charming helpful and taught me a lot, my day started full of angst, now I'm relaxed happy and smiling, thank you both

P. A. L.

Thanawat Phasulk he gave me really good costumer service and a discount, which was good for my AirPods pros, would definitely recommend very helpful service.

M. J.

I would like to thank the staff at iStore Ipswich for the top class service given to me when repairing my iPad. They were very tenacious with my iPad issue and in dealing with the Apple support team when required. Top rate service and technical knowledge. Many Thanks Martyn

S. B.

Carried me through atheon Repaired my phone aswell 24 month atheon warranty

B. P.

Super helpful with my purchase of ipad and smart keyboard. Very friendly and helped in everyway they could. Converted me from android to apple

B. P.

This shop and the staff are a credit to iStore and them selfs, they are all polite knowledgeable and helpful. One of or the best stores I have been to, the Apple products are good, the Staff are magnificent. Thank you all for the help you give me and given me such great kindness. You are all Gentleman. Thank you. Kind Regards Brian

L. W.

The gentleman that served me could not have been more helpful despite him being the only person serving. He managed to serve three people at the same time setting up my iPad and a mobile for another customer and dealing with a query . Well done to him.

S. B.

Very happy with the service at theIpswich Store

N. S.

Max, Chris, Barrie and Tom were phenomenal. I'd personally like to thank Titch for his excellent service.

E. M.

Having experienced many weeks of frustration and distress with my daughter's phone and used all the on-line faciities to try and re-start her phone, we were advised by a friend to try the apple shop. I phoned in advance to check to see if we needed an appointment to discover that we were welcome to drop in and seek advice and assistance by an extremely helpful assistant. On arrival we found the young guy we had spoken to on the phone and he went through our options thoroughly.He checked various things and then went on to do a software clean for us which took 30 mins. He had forewarned us that this wasn't always successful and on return we found that it had been a partial success. Only after he had taken the time to show my daughter some steps which she could take to regain some more use from the phone did he move on to another customer. He was very helpful and kind and managed to get the phone to do its updates, restart and solve a problem with a persistent network bug. He was brilliant! A very happy daughter and a working phone. Thank you very much.

L. H.

Pedro was incredibly helpfully and knowledgeable throughout the service. He helped me restore my iPad. The other guys in the shop were also lovely and helpful would recommend.

H. Q.

Absolutely delighted with the service I have received from Pedro, Scott and all the staff at this store over the past few weeks. I was trading in my heavy and very slow 7 year old 15" MacBook Pro for a lightweight 15" MacBook Pro . My youngest IT tech savy son drove up from London to take everything off my old Mac before we drove into Ipswich to buy the new Mac. My son was rather anxious that they may wish to keep the hard drive but they were most co-operative and said they usually remove it anyway and handed it back to us. They also gave me a superb and most acceptable trade-in price for my old Mac. I'm thrilled with my updated Mac and it's whizzo quick too! I really cannot say enough good about this store and it's staff, and would have no hesitation at all in recommending anyone to pop in there for a chat and advice.

w. c.

The staff are incredibly helpful and friendly, they know what they are talking about and provide a quality service. I recently had my macbook pro repaired, the job was handled brilliantly and I had my laptop back within a week!

J. A.

Fantastic customer service, all the staff were friendly, knowledgeable and couldn’t be of more help. I felt like the most important customer in the world, which is how I expect to feel leaving any retail establishment. 5**** keep up the great work istore Ipswich.

C. W.

The assistant who served me was helpful and knowledgeable and I as very pleased with my purchase.

D. B.

Helpful guy called Chris who actually calls back when he said he would, helpful techie guy in the backroom, got what I needed. Easy.

K. S.

Didn't think we would have to pay £25 for a phone to be factory reset when it's still under warranty.

D. E.

Yesterday I went into the apple store to transfer my data from my old phone to my new phone. The young man that served me was very helpful and done it all for me. Dan, these 5 stars are for you. Thank you for the brilliant service.

C. W.

Entered the store with a fault with my iPhone, I was greeted by a confident and attentive store worker named Daniel, after running a diagnostics test on my phone and discover a issue which he quickly resolved and I was back out of the store within an hour very helpful and will defo visit again

F. C.

Such great patient, helpful, knowledgeable customer service given to us today by Mac in the Ipswich Istore - Thank You!

A. D.

Was having issues with my MacBook - staff were very knowledgeable and friendly (think his name was Pedro), got the issue sorted out for me very quick. Good service.

J. H.

They know their stuff! Love my new M1 Macbook Air, thanks!

E. G.

I had my daughters iPhone 7 repaired this week , took into store Wednesday and my daughter needed phone repaired by Friday ready for her prom , I didn’t know password so my daughter went into store next day to unlock phone and the store ordered part right away and was fixed ready for her prom , I was so impressed with customer care and the technicians awareness of how important it was for my daughter to get phone repaired by prom day , excellent service, great repair and my daughter had a great prom night

R. K.

I had an issue with my iphone XR, and as a technophobe I was in a panic, I was dealt with by a lovely man named James, he was kind, patient and put me at ease, his professionalism and knowledge was excellent, I have a memory issue which complicates matters but James knew just the right way to treat me, when returning to the store to collect my replacement phone it was Pedro who dealt with me, I must say he was just as kind, patient and professional as James, now if all stores had staff of their calliber life would be so much nicer, I highly recomend this store and especially James and Pedro, try to seek them out!!

J. R.

Callum was very helpful, very pleasant, polite and very knowledgeable. He helped with a technical problem which I had had since I I purchased my IPhone 7+ in November.

J. A. V.

Customers are so friendly and positive!Giving you the best suggestion and make sure you did the right choice!The shop is on super location and have the most of every product!

T. R.

Amazing service by Chris, helped me with all my inquiries, will definitely be back

O. H.

Daniel Joplin was a huge help when running through the specs of the Mac book air’s and Mac Book Pro’s. Couldn’t have dreamt of better service

R. G.

I spoke with someone called Mac, he was so helpful, he assured me that he would help me any way he could and ensured I wouldn’t be without a phone while mine was being repaired. He offered me free advice and tried to keep my cost down to a minimum when thinking about options to repair my phone.

A. R.

Staff were extremely helpful and polite,the service was exceptional and very quick repairing my iPhone x couldn’t ask for a better service A*********** thank you very much

K. S.

I experienced such a fast prompt service in store today thank you so much

P. S.

Very helpful and knowlegable staff

G. W.

Excellent fast friendly efficient and knowledgeable service many thanks to Mac Tom and Dan

W. C.

Brilliant store. Easy to book with and very quick battery change! Great service! Service with a smile

J. P.

The customer service was absolutely amazing so kind and helpful

W. A.

Went there with a friend and gentlemen there helped us out and knew exactly what we needed very knowledgeable on products available

D. B.

Excellent assistance from Dan. Would highly recommend I-Store.

E. D.

Pretty helpful though charged for an service on mac battery which they knew couldn't be serviced.

M. W. S. T.

Really pleased with the customer service at this store really helpful and always gives good advice

K. A.

The team was especially helpful in finding a way to resolve a keyboard issue I had, and tried to keep me updated every step of the way. I also appreciate Tom’s help in finding a work around for me to use the laptop but still get it fixed.

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