Reviews of Samsung Experience Store. (Computer Store) in London (London).

Samsung Experience Store

0 Reviews

239 Comments

Computer store

Electronics store

125 Oxford St, London W1D 2HS, United Kingdom

Description

Information of Samsung Experience Store, Computer store in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

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Open hours of Samsung Experience Store

Popular times

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Reviews of Samsung Experience Store

M. T.

Today I visited the Samsung Store in Oxford Street to buy a new phone. I'd already decided on the Galaxy S21+ but I'm not very technical minded and needed help to transfer all the data from my S8+. I needn't have worried, lucky for me EMILY was my assistant! Bless her she supervised me through the whole process. She was patient polite reassuring and very competent, I couldn't have asked for more. I am extremely grateful to her. I will certainly recommend the Samsung store and in particular EMILY.

M. D.

This shop tends to be busy and at times it can be quite frustrating waiting for someone to assist you. It has all the last Samsung products and the staff is generally competent and helpful. It is worth a visit if you are interested in checking out the last Samsung products and you want to buy them

K. K. (.

Nice to see new phones I've only seen on the news. Multiple cameras is crazy. I'm old school with my 4-5 year Samsung still working fine. Will pick my favourite two, then final choice for my technology update. Workers were nice and the one that helped me the most was a great guy. Will definitely be there soon. If you haven't been please go!

A. R.

I loved the experience. Very time efficient, got help very quick even though it was quite busy. All the staff members were very cheerfull, smiling and happy and I think this is to do with a great management leading as the example. Miles Beer and his Manager, I forgot her name but is a lady from Brazil ❤has been a great help. Thank you very much for everything guys, it's been a pleasure to meet all of you and also thank you for the gift. Keep up the good work. 👍 🤗😘

K.

I went to get my phone repaired and the people who work here gave me excellent customer service. Not only did they fix my phone but they gave me very valuable tips on how to keep my device in tip top condition. It was such a pleasant customer experience. They also sell phones and galaxy books and cases for different phones which are all very nicely displayed. If you are thinking about buying a Samsung device or if you already own one and you live in London do not hesitate to visit the Samsung store you won't regret it.

A. A.

Im writing this review as today i needed no more proof that where there are decent people creating good customer service it should be encouraged. Entering the atmosphere in your store was not uncomfortable it was welcoming, Entering your store you cared what it was that I needed help with. You didnt take 1 look at me and decide i didnt matter because i wasnt making you a bonus that day Today i had a very negative comparison of that i Samsungs Cabot Circus Branch in Bristol and here i am reviewing you with 5 stars for customer service 4 months later. Welldone Bristol Cabot Circus keep on highlighting all these wonderful people.....Not sure the person replying to this review actually got the point.

K. K. H. K.

Very big store. Ground floor and basement too. Wide spectrum on display. But very less sales staff, you need to wait bit long for someone to attend you.

S. T.

Came ready to purchase a pair of Galaxy buds this evening however the guy that served me seemed to be more interested in what was on his phone than answering the questions I had about the differences between the three. Made me feel like I was disturbing his texting time therefore decided against using the store and now looking elsewhere. Disappointed

F. C.

Note: For manufacture quality issue, you have to take the product back to the same store to exchange. Poor customer service experience. No body will answer your call, even from Samsung internal support team. No way to make a complaint.

S. F.

Very helpful, young man by the name if Keiran. Give us a lot of practical advice, explained all the difference in our choices, and then help set up the phone before we left.

M. P.

Really great experience. I went to send my Active II watch for repair and was really surprised with brilliant customer service and very knowledgeable staff there. I gave them watch for repair and got him back in week totally new, they even took care of scratches on side of watch. Thank you.

M. V.

Amazing customer service despite the store suffering from a national UK problem, lack of accessories available to see and experience. It seems like they all went to the same school and studied with the same uninteresting bland teachers. Other than this the custosmer service shines and compensates the store feeling not very interesting! Good job for the workers, not so good for whoever designs and styles the shops. The shop doesn't have the customer in mind.

J.

The phone advisor Paul was very helpful and knowledgeable in what I wanted my phone was having problems with. I was also asking about the New Z3 fold and all the options I had with it and again he was well knowledgeable with that information.

A.

Very happy with the service friendly staff and I love my new phone

C. K.

Excellent staff. Friendly, helpful and considered. Store is well layed out and clean. If your.l9oking for an customer experience to remember ,go do some shopping at Samsung

R. P.

I had was given the most amazing service here. When my mobile's screen broke I went to the Oxford Street Samsung Experience Centre to have it fixed. As I had not got an appointment I was sent home and told to make an appointment & that it would take a minimum of 5 days to get my phone repaired. I went online to.make an appointment at the Samsung Store in Coal Drops Yard and all my mobile phone worries were resolved in one day! Once I explained my difficulties and also the experiences I had previously, Senaj, the manager, patiently explained to me how to back up my phone and how to restore it later and gave me a replacement phone. He then gave me a courtesy call on the Saturday ( the following day) to inform me that my mobile had been repaired and was ready for collection. I am more than happy with the level of service and customer care. It went way beyond my expectations. Also, I erroneously believed that the store in Oxfoed Street was the flagship. I stand corrected, the KX store in Coal Drops Yard is Samsung's Flagship in London and they are well worth a visit just for their customer service alone. They also display some futuristic looking items that hint at sci-fi lives, ie a wardrobe that disinfects your clothes amongst other items.

N. L.

Went in to buy a case and the really nice staff member told me I could get one for free on a Samsung offer. How that for great service.

V. A. O.

Great experience, Natalie was amazing. She offered all the information I required and it made my purchase quick and easy. Really happy with my experience.

K. 8.

The lady was very knowledgeable. I got myself some galaxy buds pro and they make me so much happier than expected 🎆🎇

L.

Very good with sharing knowledge of the team Was able to advise on new products that they had on offer

C. D.

Nataly was a very helpful person that help me to deal the whole process and get my new phone. Thanks a lot Nataly

m. a.

The best customer service ever. Samsung store in heart of London. Served by "PREM". I did asked millions different type of questions without any hesitation, and he gave me all the answers with a very lovely smiley 😃😃😃face... Highly recommended.......👍👍👍

D. R.

I've bought a tablet there a few weeks ago and unlike the Samsung store in Westfield the customer service was pretty decent. Thank you for not letting me down like the Samsung store in Westfield.

M. P.

I was served this morning by Shaz and found his advice to be helpful, relevant and candid. Great atmosphere and customer service by all members of staff...Thank you..

G. C.

Samsung is underrated. Beautiful tablets and phones. The s21 is better than the iPhone 13.

A. P.

Visted Samsung Experience store on the corner of Oxford Street and Wardour Street for the first time. While a Sony enthusiast i appreciate the quality of Samsung phones and televsions. Store offers all things Samsung with a good amount of staff available to provide support and help. The service was knowledgable, efficient and cordial. Only area of improvement would be the music. Something a bit more melodic and chilled out to counter the madness of Oxford Street would be recommended.

r. j.

Paradise for a Samsung user/addict! Lol! Lots of mobiles, laptops and accessories, products on display to test . Claudale(5supervisor or manager of the store) is a wealth of information and advice.

D. M.

5 stars cannot describe the quality of the service I received. Staff (Bryan) was helpful and willing to sort out the issue with my Gear S2 watch, eventhough I was late for the appointment and overreacted for it. In addition, he was very friendly and explained in depth what the issue with my watch was. My advice to the store management is to do their best in order to keep the current staff

D. P.

Great store, super helpful people, and fast service. I went first went to Oxford St for a repair and was advised it could be three weeks. The person advised me to try Coal Drops Yard shop, which is fortunately closer to where I live. They fixed it in 24 hrs. Fantastic service, and in a really cool area, restaurants, shops, bars. Will be back.

J. F.

On this occasion this was some of the best customer service I have received here. The young lady who served me was knowledgeable and friendly.

s. l.

Great customer service and friendly staff 😊I got all my questions answered, definitely would give them a five star ⭐⭐⭐⭐⭐😊

C. L.

I recently purchased a phone from Samsung Experience Store in Oxford Circus. I did not purchase the phone from Sam but he was very helpful, approachable, friendly and professional when I asked for help. It was a busy day for the team. A stressed customer was in the store from afternoon till the store closed. She gave the staff members who served her a real hard time. Sam did not serve the incumbent but he displayed a maturity that was way beyond his age with his outlook. I later visited the store on 27th July 2021 for help in getting my images and messages transferred to a user friendly folder for external viewing. I was getting ready to leave the store having spent a number of hours there and not being able to get the help I sought. Safira asked me if I managed to get everything sorted. She was a gem, helpful, approachable, friendly and professional. Later I visited the store to get

R. S.

This place as not as huge or fancy as their Kings Cross store, but you won't be disappointed with the service they provide.

A. M.

My old phone stopped working yesterday and it's not possible to get it fixed. So today I decided I'm gonna buy a new phone, and I visited a few of the stores in Oxford Street (samsung, curry's and o2). I must say that as soon as I came to the store, I was greeted and asked if I need help by a member of staff, Sebastian. I explained my situation and I said I have a specific budget, and he took me to show me a phone within my budget, which after a couple questions about the specs I decided to buy it. He was very resourceful! I was never a big fan of Samsung but after the experience today I feel positive about it, in the sense that I was listened to about what I want to buy, without overselling techniques or tricks or other things you can experience elsewhere, I basically experienced here a polite, knowledgeable, friendly, professional but most importantly honest attitude, so I want to leave this positive feedback because I think this type of behavior is an example and should be encouraged everywhere! Well done, and keep up the good stuff!

M. E.

I just want to say that Gina is amazing and a real professional. I came in super stressed, I had just had my phone and cards stolen. Gina went above and beyond to get me up and running with a new number as soon as possible. She was clearly very busy and there were lots of customers but she still made sure I left with a phone I could switch on immediately and use as she knew how stressed I was being phoneless. Gina's a credit to your store, thanks again for helping me out.

H. F.

Very nice, friendly staff and very good quality and variety of phones..

T. H.

Really nice store, nice to be able to use the phones properly without them being tied down with so many clamps Staff very helpful have been before this time didn't disappoint. Thanks guys.

H. F.

I found that the staffs were not so welcoming and friendly. Even gave me a wrong pricing for the service I was asking about.

t. h.

Got my phone fixed - they did a good job and customer service was good but prices are a bit steep but i guess that like most things - always more expensive when you go directly to the manufacturer - but hey ive got a working phone!

A. W.

Excellent !! Brian was Very Kind and helpful all day , I've had a Stroke and knew it was Hard for Me !!

c. a.

The sale assistant has been very professional and helpful but the shop has not enough stock maybe they should think to re-stock more often.

A. G.

Feels a little weird that a Samsung store does not have all their models in display. I wanted to see the new dual screen phones and couldn't find them. The Currys store on the other side of the road has more Samsung models than this store!

K. T.

Bought the Samsung s21ultra couple of days ago and was still little lost how to operate it, spoke to one of the ladies in the store and she kindly showed me and was able to help me.

K. H.

Super friendly lady member of staff helped me and definitely took time to help advise and not be pushy, positively left me feeling glad of my Samsung experience. One hopes the management treat their employees well also...

P. D.

Standard tech retail, as usual the staff are under trained and don't seem to have the grasp of the technical details. Luck of the draw who serves you, might be a real geek or a part time shop girl. To be fair, Samsung do make some quality kit and it won't stop me buying a new tablet from them. Sausage life.

S. E.

Called to buy new fone excellent customer service will use them again

L. E.

Amazing service staff are just brilliant. Nothing too much trouble. Miles the Manager runs an awesome shop.

V. B.

The girl who helped me was very good, very professional and she has a good team to support her. Nice to get such class of service. Thank you all

H. D.

Nice shop with really helpful staff but it's quite small and it would be nice to be able to browse a little more by yourself

s. o.

Not many offers on items. So why should I shop there rather than go online and find cheaper items? Samsung need to think better to attract people in and need to create/promote customer loyalty programmes

P. B.

Went for the BTS experience and couldn’t be happier Thank you for the staff being so lovely ☺️

D. S.

I bought my S21 Ultra 512gb last week and in general the phone build and quality is exceptional but I've had issues with the fingerprint recognition, my battery and Bixby even recognising my voice. I thought by buying the top of the range flagship phone from Samsung I wouldn't be using my Huawei P30 phone at all, but I find I'm going back to it for a few tasks now which has left a bit of a sour taste in my mouth. Are these issues that you're aware of or do I have a faulty handset? Kind regards David Sweeney Webmaster and Digital Marketing Specialist Epson Europe B.V.

w. s.

The major reason for my satisfaction is the care and attention given to me by Tanzim, the young person working for Samsung. I took time to explain my difficulties with the use of my tablet. She was extremely patient. I appreciate that. Not only that: she went the extra mile especially for me. I really appreciate that. Tesco Customer Service could learn a thing or two from Tanzim. It's not enough for them to sell Samsung products, nice as that is. Tesco should actually offer customers the care that they say they offer. If they don't do this, I will continue to complain about them. Every little complaint I make will help them from being ignorant, indifferent business types. Thanks Tanzim. Thanks Samsung

R. R.

You don't get enough information as expected from a Samsung shop... all they do is just guess and check the Internet.. and if you're going here for repairs, it's best you do it elsewhere because they're twice expensive...

R. D.

Lots of great kit and cool modern phones but sadly lacking headphone jacks.

L. H.

A very positive experience at Samsung Oxford Street today. A special thanks to Shiv who was very calm and patient in explaining what had gone wrong with my phone. Great personal service! I also bought a back up phone from the store and the assistant was very pleasant and helpful (sorry I didn't get his name!) Well done Samsung.

D. L.

Good stuff, good staff, not a hundred percent perfect product knowledge on the latest kit but easily forgiven.

D. C.

Great display of the most current Samsung phones and accessories available

M. P.

Dibha and Ivy are fantastic and they really helped me a lot. Fantaatic members

F. H.

Long wait at the repair booth - Good but a bit pricey!

C. F.

Unfortunately had to visit the store because my mobile phone had a battery issue. The whole process was smooth, I had to give my name at the door for my booked appointment and the whole place was clearly safe and adhering to COVID-19 restrictions. Shoutout to Ali who helped me get my phone sent for repair and was super professional and friendly.

C. G.

A very good experience. Young lady who served me was very helpful and pleasant. Can imagine that all the staff would be the same. Would re-visit.

E. D.

Very friendly service. I was able to get an appointment set up on the store and was asked to come back 2 days after. My phone needed a battery change and it being old and bought from Asia, i was worried they wouldnt be able to service it. However, they were able to replace my battery. my phone was left in the store and 2 days after was delivered to my home unscathed. Thanks!

M. K.

Bit underwhelmed with the experience. When asking questions. The advisor seemed uninterested. When asking about the difference between handsets. The answer was not sure. Really didnt see the point of an advisor if they are just standing their being a body. Surprising from samsung employee.

H. R.

Tom was amazing, a very helpful & instructive tutor. Willing to explain & patiently wait until we managed to do things for ourselves. Worth his weight in gold! Thank you.

B. S.

Great store, very friendly staff happy to let you try out the new products. Also great sales staff who were able to sort out specific arrangements for my girlfriend who wanted to purchase and new phone.

M. T. G.

Me and my husband visited the store, to help him setting up his new Samsung phone. She really knows what to do and we are amazed!!!

A. I.

Really loved it, while shopping. The caring staff...❤️

S. D.

Staff are fine and pleasant but I was disappointed to book a repair appointment only to be told it'd be 3-5 days. Not sure what the point is in a physical store with repair engineers if they can't do your repair there and then!

N. S.

Really very good service. Excellent customer care and quick service.

G. D.

Managed to get a on the day appointment as they had a last minute cancellation. Staff saw me before my appointment time as I arrived early and they were free. Was served by lovely Asif. Very helpful, polite and friendly staff member. Went the extra mile to print me a report which is could potentially help exchange m phone.

P. B.

Brilliant friendly staff from the 1st person right through to the manager and the technology guy thanks... Deffo worth a trip no pressure trying to get sales like alot of places. Thanks folks

J. A.

Loved it. Everyone was very helpful and informative. It took me a couple of visits to decide on what i wanted. Was assisted by Aaron today, very polite, pleasant in every way, patient, did not rush me, answered all my questions. All in all very happy with my purchase, with my visit and the overall experience. Will definitely be back in a year or so and will continue to recommend samsung to everyone. :)

j. v. n.

It's nice to get to see and test the phones...good place

A. M.

Excellent service and incredible friendly and helpful staff. Komal solved all of my problems and after very bad experience at Croydon branch, she made my life much easier. Thank you for that!

k. f.

This is an exciting time to be in the Samsung store in Oxford Street. Today's launch of the latest handsets means it's packed. If you are a mobile nut, and I am, it's heaven. What could be better than all this phone loveliness? Really good service. The staff were still able And willing to sort me out, notwithstanding the crowd. Pleasant professional service. Like Apple used to have. Full marks Samsung. Really happy.

A. S. T.

Just so helpful staff and great customer service and support 👏

c. a.

Very good quality and really nice and inteligent devices

D. D.

I have recently bought a new phone form Samsung Oxford Street Store. I am very pleased with the purchase and was impressed by the friendly and professional help form the store consultants. Mr. Gorge Antony answered all my questions regarding the phone in a very friendly yet masterfully manner. If you happen to visit the store seek for his great advice and guidance!

J. C.

Good welcome and service. Attentive customer assistant.

S. G.

Walked in to the location and staff were very pleasant to speak with. I wanted to try the Galaxy Fold and they found the keys to the display and let me try it. They have a great selection if you like Samsung devices. The fold was great and now that I've tried it, I may get it when I am due for an upgrade.

F. J.

All of the staff in the store are very helpful, they take alot of care to give you the best experience. Jeena (I hope I'm spelling her name corectly!) was particularly helpful, she ensured my new phone was set up well, answered any questions I may have, and also ensured everything happened as smoothly and swiftly as possible.

T. R.

Very good customer service and quick repair. I had to replace battery for my phone which is not the expensive one t or the newest models but everything went smood. I was happy that I could make appointments after 7.30pm

C. S.

Went in with a connection issue of my 360 Degree Camera to connect with s7 and s9 phones and with in Minutes was sorted. The staff member was very helpful, patient and open to explain ln layman terms the situation, allowing me to leave the store confident to follow through with my new product by myself. Great atmosphere with music in background and a nice character and welcoming vibe from the store over all. Would go back there again for any issues I have in the future.

H. A.

Excellent customer service. Courteous, patient, helpful staff. Explaining everything in detail. Helped set up a new phone. Kept me updated on a repair throughout the day which enabled me to stay in London rather than go and come back a day or two later. Other companies can learn from Samsung. Very well done!

W. W.

Managed to break my brand new S10e display at the gym. Arrived at Samsung store on Friday 4pm, left my phone to be repaired and the following day on Saturday early afternoon received an email saying my phone was ready to be collected - superb service and my phone is like new! I did wait nearly 1h20min to be seen on Friday but I don't blame them as the place was packed. From the staff on the ground floor to the support team underground, everyone was extremely nice and helpful. Keep up the good work guys!👍👍👍

H. D.

The products are amazing and the staff here are friendly. I like the screen protector franchise at the back of the store. I like that we can pick up the product versus waiting for an online delivery BUT I can not believe how many items were out of stock. Would give 5 stars if there was some super experience I could get from the store that I don't get online.

V.

New updated review and still 5 star. Went in today, the lady at the door asked me about the mask, I didn't have one. Instead of being patronising and annoying like in some other stores she pointed to a box of new single use masks and hand sanitizer. This is what every store should do. Very happy with a way I was treated.

N. E.

Customer service was amazing. All the personel are ready to help, are very informative and are knowledgeable about the products. They were really helpful with choosing the right phone for me. I could not find a Gear S3 watch band, however the staff offered me great alternatives. Back in Bulgaria there is a Samsung store however I just wish we have the same customer experience and offers as here.

W. R.

Phone died.....made apptmt to have major surgery done! 🤣. Seriously, Ali at Samsung was brilliant! Being of a mature age, he was very kind and patient with me. Was without my phone for about hour and half, and was then returned working perfectly. Would ALWAYS choose a Samsung phone. Will be taking my Samsung tablet there soon, as I think it's struggling & probably need a replacement. The service you receive is EXCELLENT 👍

G. G.

Absolute amazing experience. Very knowledgeable people, excellent service and advice and very fast turn around. Within hours my phone was repaired. Increases brand loyalty. The service technician Marco was an absolute star!

I. T.

I knew what I wanted. Paid cash. Only 4 stars because you made me wait 10 minutes. Time is money and no discount. Otherwise it was good just nothing special.

M. G.

Wanted to get my Samsung mobile repaired that is still under warranty, the queue was too long and i had to get to a meeting elsewhere so left. But the first point of contact was very friendly and advised me to save all data before bringing phone in again. I have used Samsung repair previously and their service has been good.

A. U.

The store was great experience I went there times and all times they supported me. I’m an apple client so switching over wasn’t easy

M. A.

Excellent Service from Steven at the Samsung store. He was very attentive to my needs and what phone I was looking for. He was very patient with me and the conversation was on a personal level rather than the typical Salesman technique. I ended up walking out with the S10+. Cheers Steven.

D.

Update: I haven't even had the phone for a year and you mention warranty, would the warranty not cover the charging port instead of me forking out all that cash? There would not of been any damage as they just used an item which was thinner than the brush your company used and all was good! - - - Overall a good store, the customer service advisors are attentive. However I had a bit of fluff stuck in my charger port and was told it was stuck so bad, that I would need to pay just over £300+ to replace charging port and motherboard. I went to a local phone repair shop and, the person serving me used a safety pin and the fluff that was stuck so bad fell right out.

T.

What a great Experience was served yesterday by AMAZING Tech Peter his knowledge, approach and can do attitude left me stoked. My S10+ battery replacement was ready within 2 hours. Whole team was great special thanks go to Punil, Brendon and Asif as well. Please keep up with great service:))

h. j.

Great salon I've been going to going to.sam i always get a great hair cut he is very talented and he take great deal with his work i recommend him very highly

P. C.

The moment you enter the store, you are greeted which is always a good sign. On this occasion there was so much staff which meant that you could see some standing in groups chatting away, which isn't a big issue but I don't think it really represents good customer service. I was helped by Kevin and Shiv who were both really nice and very supporting. My issue wasn't solved but I was still given an excellent customer experience.

P. L.

I found, much to my surprise, that the staff were brilliant. Was expecting the snobbiness that you often encounter in phone shops. The service was very professional, quick and less expensive than I'd anticipated. From here on out, I will come here, if I experience any more problems with my phone in the future.

J. M.

The technician I finally met, plus the first technician who helped, salvaged what could have been a negative experience and were very helpful. Overall I'd have rated it two star if not for them, as the careless attitude when you go in for repair downstairs is very off putting. I was told I was first in the queue but it took twenty minutes to get seen to log in. The two technicians were both great. Thanks!

D. “. B.

We went into this store, which is quite far from any tube station, with the idea of buying the Samsung S10 Plus. Upon entering we were greeted by a new starter with a warm and friendly smile and greeting. A good start. Store is clean and filled with Samsung tech (obviously). After asking how he can assist us I told him we wanted to buy said phone and he asked how, credit or cash, getting better. Cash. A seasoned member of staff assisted him, he's new remember, we headed downstairs to the processing area with my son's immaculately kept S8. They offered £130 for (WTH!) but okay. The seasoned staff then said, without asking, they're looking to get this on credit. The new interjected and said "No. Cash" Well done, sir. Because of him they get 4 stars, because of her and her assumptions they lose one. Do better Samsung. I may not be decked out in labels but it doesn't mean I don't have money.

L. V.

Marco: Great service! Answered all my questions when booking device in, didn't over promise and set reasonable expectations. Collected device from Marco too, helped me get set up and restored from backup. Overall great customer service and I will only ever come to this store in the future!

A. C.

I went to the Samsung store about 3 weeks ago and I went in for a repair on my S7 Edge. I had great service from a member of staff there I believe his name is Brendon (not entirely sure) but What was refreshing to see is how friendly and how helpful the whole team was. I had some concerns with my phone and wasn't sure what the actual problem was but was reassured that they will look at it and sort this out for me. Everyone I came in to context with was so down to earth and always made sure that I was being seen to. I must say this was a breathe of fresh air. Overall great store and great level of service. My phone is sorted. The Only downside is it is a very busy store and had to wait a few minutes to be seen which is no fault of their own as I was reassured that someone will deal with me shortly. But other than that great overall experience. Top marks

B. B.

Customer support done right. As an android user and occasional mobile developer, I can only highly recommend a visit. Staff were very sharp and helpful when exploring device options (I spoke to Terence who particularly knew his stuff). They also do demo sessions & 1-1s to get you to make the most of your device. Excellent flagship store with exceptional staffing.

N. B.

The staff is really good at their job and helps out with anything. The phones and their services are at another level.

H. P.

Brilliant in every way. Was lucky enough to be served by Kane who is the guru of all things Samsung who despite not being able to sell TVs at the store checked central warehouse and made sure I was able to buy the TV of my choice with a demo of the features. His colleagues were also helpful in chasing him up when he was busy with another customer. If you need anything Samsung make sure you deal with Kane.

A. G.

Samsung is my favorite smartphones-brand. My first smart phone was not a Samsung phone, and then the 2nd one was Samsung and ever since I only buy Samsung when I'm changing my smart phone! I visited Samsung in London to change the screen protector of my new phone :) I was so happy that Samsung had a small corner for that in their store! The screen protector they changed is amazingggggg and the staff were super friendly and I had a good time there till the screen protector was changed, it took about 15 to 20 minutes. I wish if you guys could do the same in Germany! I only have one thing that I was not happy about regarding my last order from Samsung, when I ordered my new phone the phone comes with free Samsung buds in the offer, but I only received the phone and never the buds, I contacted them and they said they don't know when it will be delivered. :) so Samsung please send me my Samsung buds :D

H. d. s.

Samsung store is the best thing for anyone who loves phones and laptops and tablets.

N. K.

Jade was excellent. Very helpful. Extremely patient. Guided me through the Galaxy S20 range with pros and cons. Comparisons with Fold and Z Flip. Thank you.

G. P.

Ocean is an absolute star! She was polite, cheerful and even when she couldn't answer my queries she was honest about it and immediately went to grab a few colleagues to help. Super helpful staff here and the team were genuinely happy to have a laugh and a chit chat... really made it worthwhile to go in-store as opposed to my shopping online. Even when I went in last Sunday, they were swamped with customers but a couple of the staff still managed to to make sure I was being served!

M. P.

Big store showcasing all the new products, from phones to watches, and helpful staff, ready to tackle any query. Asked for a replacement pen for Note, and they didn't have it in stock however found several sites for us to get from.

S.

Just bought a Samsung S8 as a Christmas present for my girlfriend from the Samsung online website and traded in an iPhone. We were having issues transferring some videos across from the iPhone to the Samsung S8 so we decided to go to the store in Oxford Street they were so friendly there, as soon as we arrived they offered to help straight away, one of the advisers took us downstairs and tried to resolve the issue this was not possible so he referred us for an appointment with a technician which was to be in two weeks time. I explained I had to send the trade-in iPhone tomorrow back to Samsung so needed an appointment today they managed to find a technician Jena and we were seen straight away. Jena was one of the most knowledgeable,kind, helpful and professional people we had ever come across in the retail industry she not only resolved the issue we had she went above and beyond to help us delete an account that had been hacked and also showed us so many other useful tips on functionality of the phone. We came away from the store so happy and my girlfriend had her new phone up and ready to use. I would definitely recommend the Oxford street store so helpful. Looks like I will be staying with Samsung for good. Thanks again Jena your the best. Look after her Samsung, Special staff are hard to find. Thank you

O. P.

My experience at this store, as someone who has owed a Samsung smartphone from the Galaxy S2 and most of them a pre-order basis, is mixed. In fact, I have enjoyed testing new technology, such as a virtual-reality setup. However, my overall experience here is poor: this dates back some years ago and the first experience was related to a Galaxy S View cover, which were known to be flawed in their design and would break; yet, the staff would argue with nonsensical arguments, with the sole aim of selling me another cover, which I resisted. Overall customer service and general knowledge of product is usually poor, too. Most of their focus is on sales, and some can come across as unhelpful and disagreeable. Even with basic device or software issues, their solution implies resetting the device to factory default, when even a standard user can accomplish this operation unassisted. On one such occasion, I was lucky enough to meet Samsung engineer or technician, who confirmed the advice I was given was incorrect. Whether the fault lies with individual member of staff or Samsung at corporate level, they owe to invest part of the trillions won, thank goodness it is only (ten) billions of pounds sterling, of their marketing budget on their people, to improve customer satisfaction. What is the point of sending me surveys year after year?

f. a.

Very very helpful and well trained to deal with anything concerning your SAMSUNG device. I had a screen burn due to brightness always being on full blast. And my issue was delt with within a matter of hours after dropping of my phone for a screen and battery repair. Many thanks to William, Abbas and of the store supervisors (sorry I forgot his name) was approachable, professional, helpful and did go the extra mile to even further educate me on my device along with showing me great features between the S9 Plus and S10 plus. Overall very satisfied with the level of service received yesterday. Keep up the great work guys 😎😎

H. S.

Knowledgeable staff with every Samsung device in the mobile and computer divisions on display.

E. P.

Samsung did a good job sorting out my broken Galaxy S8 screen. The staff were helpful and I was advised that I need both sides replacing as the crack had transferred to the other side (threatening the waterproofing). They quoted £249 and 2 days. (Cost was competitive with other London offerings).The repairs are done onsite (and included a free new battery). Recording the details took a while but it then allowed me to track it online - it was done the same day! Very happy customer with shiny new phone!

M. P.

I had a fantastic experience with this store and found the staff to be friendly, helpful and efficient. After experiencing problems with my phone and visiting two different O2 stores with no success, I was greeting by Rich who was immediately reassuring, letting me know my problem could be fixed ASAP. The system for booking in consultations is efficient and worked well for me. Asif handled my appointment and he was excellent, taking into consideration I needed things sorted quickly. I really felt like I was getting a personal service and that was great. I was so impressed with the speed it took for my phone to be repaired and my problem to be fixed. Collecting the phone was stress-free and I was so pleased to have it back in only a matter of hours. All of the staff I engaged with were friendly and helpful. But a big thanks especially to Rich and Asif, they were fantastic and provided me with one of the best customer experiences I have had in a long time. If only every shop was like this!

L. M. D. N.

Great shopping experience. The whole has the Samsung's products you can think of, so it's a great place where to see and try every device that the brand has to offer. The guys working there are nice and very knowledgeable as well and I felt taken care of. Didn't buy anything on this visit, but it was surely great to make up my mind on which product I am buying next. Great to visit if you are in the area and are interested in the latest and greatest technology from Samsung. I have also been informed that there will be shortly another shop opening in Stratford, so if you are in East London just follow the news.

K. T.

Was served by Ashar who helped me buy the new galaxy watch. He showed me the watch strap he was using himself along with all the cool features the watch had while still remaining very honest about his opinions and suggestions and I really liked that kind of treatment! Didn't feel pressured or like he was just selling me the most expensive one for the sake of selling it. Great experience.

N. A.

Electronics stores never cease to amaze me. I use a Samsung flagship phone to my satisfaction and visited this store to inquire about the S10 launched recently. The moment I entered, there was someone to help me through and show me around the store. The person was kind enough to explain all details appropriately and choose the best accessories for me.

G. M.

Welcoming friendly staff, they are really helpful, just please pay attention as I bought an usb today and when I arrived home-surprise : the box was empty! .....Check if you got your products before leaving the place. Defo someone from the staff did that, stealing it....and is not quite nice as I payed £10....for nothing. At least the shop assistant could check before handing it to me....

h. h.

Marco has done a stellar job sorting a problem that the repair center and the phone support both failed to tackle. It has restarted my faith in support from Samsung Oxford street store. All issues were addressed promptly and in the nicest possible way. The rest of the team is also very pleasant and helpful.

ה. ה.

I had an amazing experience there. Especially with a sales assistant named behefta. She helped me with everything and she has so kind and with a lot of patience. Thank you her I have got my new A7 phone:)

H. A. T.

We where looking for the Galaxy watch, we first went to John Lewis who informed us that they offered a 2 year warranty and Samsung didn't...maybe we are cynical but we checked anyway with Samsung who do offer a 2 year warranty (shame on the John Lewis advice). We purchased the watch from Samsung and it was a pleasure and a really nice experience...really excellent customer service. Well done

M. R.

Mixed experience of my visit to Samsung. Raihaan who served me initially was fantastic. He went the extra mile for me when my new S7 kept locking up and restarting. However I was annoyed that a tiny crack on the screen (a few mm at the top corner, almost unnoticeable) had to be replaced before the fault could be fixed in order to maintain the warranty. This cost me £190. Had the phone not have been faulty I wouldn't have had to have this done... Getting me on to the next point. After replacing the screen, Samsung failed to replace the faulty part so I had to return the next day, wait for a tech to become free (can sometimes be lengthy waiting times) and go through the whole thing again. The repair was done in 3 hours but I was busy that evening so had to return the next day to collect it. Overall, not bad, but could be better.

E. W.

Came to get my screen fixed for my Galaxy S6 as had dropped it yesterday. Despite having to pay for the repair, I had great customer service from Tom who helped sort the issue in a very speedy manner - getting the screen repaired in 2 hours on the same day. Very nice guy and knowledgeable :)

J.

I had a fault with my phone that i had been putting off getting sorted for some time. The process of getting it repaired was much easier than expected and took only a couple of hours or so. If you need any kind of repair/service is recommended to go in the morning as they can get pretty busy. Find one of the staff holding a tablet to get booked on to the queue system! I was served by Mustapha who was a delight, was very polite and understanding and dealt with my repair very efficiently. Very happy with the service i was provided. Thanks!

B. T.

Didn't have all the offers in store that were mentioned online on the web

s. s.

I must say i spoke to technical support staff Brendon yesterday and he was very patient in trying to make sure i left the store satisfied and happy. The issues with my phone was a little complex but considering i spend 3days without being able to use it, it was well worth the hour. I was seen straight away and Brendon gave my task his full attention, he seemed very knowledgeable and explored various options to fix my problem, most importantly he was empathetic n seemed as if he cared which was important as i was very stressed. End result my phone is working again and I will recommend him to anyone that goes there.

M. E.

From the minute I walked in I was greeted with a smile and positive energy. I was directed to right department and I received an amazing customer service. Aurel helped me with my Samsung s8 screen protector and my s3 classic gear watch. He is a star. He took his time to apply my screen protector. Thank you again. I will recommend this store and Aurel to my friends

R. T.

just wanted to write this review to give a shout out to Peter, he was so helpful and attentive- gave really great general advice on the product too. Otherwise shop was decent and they fixed my tablet pretty quickly.

T.

Stood around waiting for an appointment ages. Not overwhelmed by customer service attitude. Tried to fob me off to phone network first, but turns out it's a firmware issue with the design of the phone once officially unlocked and then used with another network. Basically, it's Samsung's issue and advice was just to make sure I buy a new phone from the network I'm on.

A. J.

Efficiency and good customer service was the order of the day

H. K.

I have always received excellent customer service from this store, which is the reason I visited the store again yesterday. Dan and Joey both went out of their way to give me the best deal for an upgrade for my son, and even a new phone for my wife! I am more than happy and would definitely recommend to a friend, it's refreshing to have staff who know their stuff and exactly what they are doing! Many thanks Dan and Joey.

F. F.

I was very frustrated about my phone as it wasn't functioning properly. When I came to the store I met a young lady named Fatimah, who was very helpful and her costumer service was on point. She got the job done quickly, effectively and without taking up too much time. I was very grateful to be serviced by such a convenient worker who understood my problem and was able to solve it to a very high standard. Hope she gets rewarded for what she works for. Thank you Samsung!

A. B.

Helpful staff, excellent for having the option TO CHARGE your phone really helped me. The only downfall is the interior design looks too dark and cluttered Samsung really needs to nail this and its where some if the competetors have the upper hand. Contact me if you want advice Samsung I've been a loyal customer for years.

L. c.

Absolutely fantastic technical support from Fatima and Peter in sorting out the software problems on my Samsung phone. Personable, and very knowledgeable and reassuring. To pains to ensure all data was backed up then reinstalled. Amazing service on the spot. Beyond all expectations. And free of charge. Thank you so much.

A. K.

Really had a great experience at the store, i was in a rush and thankfully the staff were very helpful and fast. Making my day with positive energies and love, it definitely made me appreciate the brand and learn more about different products in store, as well as the next digital openings coming soon. Extremely interesting and fun to learn.. but most importantly I'd like to point out two staff members ( Nick and Ebenezer) who were very keen to ensure the service was smooth with no issues to worry about, simultaneously making it an effective experience as i learnt much more and also decided to purchase the s8 innovated style.. i really enjoyed every moment.. thank you for your services.

A. B.

Recieved excellent service from Ben! Thank you for your expertise and help in solving the charging issue with my Galaxy Tab A. Your patience was very much appreciated! Charming, good humoured and very professional, a true asset to the technical team. I had an overall postive experience from all of the staff I encountered on my visit to the store. Thanks once again Ben and all the best for the rest of the season!

J. H.

I would like some advise please, bought a new samsung 10+ plus 7 months ago and no one can hear me unless I am on speaker phone. I have had my phone into different ee stores and have spent may hours on 150 customer service. I have spent 2 days in Reading to get the insides of my phone replaced. I have been into the Samsung Liverpool street, 2.5 hours drive there and the same back. Have visited numerous ee stores country wide, as well as many calls to samsung customer service, the best Service I can get is that they will give me a refurbished phone but I am still to keep paying the 18 months contract for a new phone. AND I should be excited by this as it is a SPECIAL favour. I am unreasonable expecting anything else even though I bought a NEW phone not a second hand off Ebay. Not sure how anyone would be pleased to pay a new price for second hand goods. I have been messed around for 7 months and now looking into my cutomer service rights. Ee was so quick to take my money and then totally disinterested, Samsung seem to me messing me around until my warentee expires. NEVER been soooo disappointed before!!!!! back. Ee blames samsung and sams

J. V.

Amazing and excellent service from Marco! Very helpful, patient and informative and I am happy with the service recieved. Will recommend to anyone having problems with their phones to visit the store.

P.

I absolutely love the staff support its quick and easy to get a Samsung product I went in there to get the s9 and s10 but unfortunately when I went in the s10 wasn't available but that's to be expected because it is a brand new phone but other than I that I had an absolutely amazing experience and I highly recommend anyone to go with Samsung also recommend staying away from apple they are money thieves I have been a Samsung customer for over 7 years and never had a problem. Thank You Samsung for making quality products 😊 From Nathan Hunter

C. C.

I bought a new galaxy phone and staff was very helpful thanks.

J. W.

The amazing Nicholas did a great job of transferring everything from my nearly new Samsung S8 (which I had stupidly damaged) to another one, all the while dealing with similar operations on the devices of two other customers and remaining totally unflustered and polite. There were two extremely rude customers in the store at the same time making a terrible fuss - how the staff kept their cool I don't know! Follow-up: a few days later the equally efficient Asif talked me through the repair process for the phone I broke and has put everything in train with commendable speed so that I'll have it back on my next trip to London. A very smooth and unfussy process.

G. P.

Really great experience visiting the store earlier tonight! Came in looking for a information on a product and was welcomed by Viv who was extremely professional and kind ! She guided me to a gent called Kane who was equally as helpful and checked my details were on the system all okay which they were for this particular release. After that Viv was again very knowledgeable and helpful in my enquiry and even though I couldn't purchase what I needed this evening thanks to Viv and the staff here and the way customers are made to feel I'll very much be back in a few weeks when I'm hoping can preorder and purchase directly from this fantastic store and setting ! Highly recommended to anyone in London looking for Samsung products and a setting to try before you buy and to be able to ask the questions to highly customer focused staff who really are here to help. Thank you see you again soon hopefully.

A. P.

I was given a lot of information to help me decide which phone to get that would suit my needs. Theresa spent a very long time helping transfer the information from the old to the new phone. I like the new device as well as the cover that goes with it. I am very happy with the service.

P. D.

Was served by a helpful gentleman named Irfan. He was very patient with my husband and I as I was asking so many questions regarding which phone to purchase. All the staff were very polite and courteous. A big thank you and I'm extremely pleased with my new mobile which you gave me good advice about. Happy new year to you all.

J. M.

I came into the store today to find out some details about my upgrade. This lovely girl named Charlotte served me, and I received outstanding service. I was quite happy leaving the store. I've been a Samsung customer for years (always pay my bills on time I never give any hassle). :-)

A. N. W.

I was served by Marco today in the store, and he was very helpful. I have been issues with my phone having Ads popping up when I was using my phone, and he was very friendly and helpful. This store has great service. Andy the store manager was super helpful as well. They didn't make me feel like I was taking up thier time. Thank you.

R. S.

Bought a new Samsung Galaxy s8 from there and got served by Tanesha M. She was fantastic, stayed with me the whole time, gave me some fantastic information, helped me transfer everything to my new phone and had a nice conversation with me! It was really busy in there but she still had time to go above and beyond with her service. Very happy!

G. C.

Adequate choice of products on display but Covid 19 restrictions meant a sales operation only , with limited assistance and advice. Not a great help if you need more than advice on screen size , price and colour options.

N. O. M.

The staff are nice and were able to replace my Samsung S7 screen. I've been using the phone with no problems. Use the contact number on the receipt they give you as the one on Google is not up to date.

S. L.

Hello. I have purchased my phone 26th November 2019 at Samsung store(Oxford st. soho)and I thought it could be used in my country(South Korea) as well because one staff said I can use it like I used it in London, but it couldn't. Thus, I need my proof of purchase of my device(A50) in order to unlock regional lock. In this regard, I have called with staff of your place(Oxford st, Soho) today, but he said my information could not be found in your store. Thus, I don't know how to receive my receipt in your store...

M. S.

I bought brilliant new Samsung Galaxy Tab 7+ WiFi. Also cashback. The customers were helpful.

C. C.

Needed to get a company phone unlocked as previous user had left her Google account on it, so couldn't progress with reset. Staff served me quickly and got things sorted in about an hour (while I went for lunch). Great service. Recommended.

D. A.

I've been here three times in two weeks and each time they helped me a lot. The first time they told me everything about Samsung s9 for the second time for pre-orders came and the seller explained everything clearly and the third time today to pick up. All done very quickly, forgot the passport and documents still given the phone. One of the best samsungs where I was. They always have free consultants.

g. M.

The staff couldnt be more helpful and welcoming. My s7 had a bootloop which had to be kept on overnight and throughout the process I was kept up to date etc. Additionally every effort was made to troubleshoot the problem but after a hardware replacement I'm back up and running. Excellent service.

M. B.

I was in the store of 125 Oxford street London. Damien the customer service assistant , he new in details the products. He was cheerful and very polite. It's excellent to have positive energy like him. The lay up of the store is excellent and clean. Well done! To the team of 125 Oxford street.

P. H.

Helpful and enthusiastic staff. Had to take my phone in to have a problem fixed. Positively welcomed. Great service - everything you'd want it to be: friendly, informative, responsive and committed to being helpful. And these folks really want you to choose Samsung. (It's working...)

M.

I had to take in my s8 to get repaired. Bit of a wait, but very professional and friendly. But after I took the repaired phone home, I noticed that they had damaged the glass on the back and there was now dust IN the camera lens. I took it back, and after a few chats with the customer services people and the manager - the manager took it away for about 30mins, and they replaced the back and camera as well. Luckily I had photos of the phone before handing it to them, which may have helped. But it was good to see the manager fixing the phone without too much hassle. After-all, I paid a premium for getting my phone fixed at a Samsung store, rather than some high street cowboy - so it's good to see they stood by their work and put it right. And thank you to the manager - unfortunately I didn't catch his name.

M. R.

Great customer service from the Samsung team. They sorted out my problem there and then. Stuart is a total star goes out his way to help. Jermaine was superb got me booked in and dealt with my issue without any fuss.

M. C.

I' ve had the best experience in the Oxford Street Samsung store along the past 2 days. I was very worried because my phone had an issue and I am not very good with technology, backups and that sort of things. Federico helped me yesterday and Marco today and they both made my day! They were super friendly and helped me out with everything step by step, they answered all my questions and my phone was given to me in an even better condition that I d expect. All my worries have gone and I am very thankful for their help. I will definitely recommend them to any friend or family that might need help. Thank you.

O. K.

The staff is so friendly and helpful

C. B.

Recently had to take my S7 Edge for a repair as it was having issues, staff were friendly and helpful. The system for adding people to the waiting list could be improved slightly by having more people able to add people to it rather than just the one person but overall staff were great and service was great too so top marks there!

K. H.

The store looks amazing after the refurbishment. The staff are friendly and helpful. I bought my Samsung galaxy note 9 and the staff who served me is Kardel who has very good technical knowledge on the products and it was because of him I was convinced to spend over a thousand pounds on a phone 😃😃😃

S. “. A.

Given it a 4 star coz i can't find anywhere how much it's going to cost me to fix my active 2 screen that practically got cracked the day i got it last year. The glass is rubbish it's not worth the price. I wish i didn't buy it i literally wore it 4 times all 4 times it somehow got damaged from the lightest tap i have it turnt off just sitting on the side, so im just keeping it there until the price is very low to fix it as i know I'll pay so much i may aswell throw it in the bin ans pay for a new one. Unless under warranty i can get if fixed as to be fair what it says on the box and how it came were completley different. The aluminium black was blue but i didn't complain.

A. M.

I visited this store today as I had an issue with my tablet. I was looked after by Leon and It was the best customer service I have recieved as of late! I was so impressed. They explained how they might have to wipe all the data from my device in order to fix it. This would have been a nightmare for me as it is a work tablet with so much important stuff on it 😳 (I have backed up on a memory card now). Leon managed to sort with the technicians that nothing would be deleted and they fixed it on the spot (Thanks Leon)! Every member of staff in store is so smiley and lovely to deal with! X

E. C.

These guys fixed my tablet so fast. I was having problems with it switching off and it wasn't even 1 year old. The service was great they are very knowledgeable. Although go early in the morning it gets so busy at lunch through to closing time team wait is over 30 mins to book it in for repairs. Also make sure you ask when you get in there what it is you want them to do. I noticed a few people with devices from abroad waited and then couldn't get them fixed so were less than happy when they found out.

I. C.

Katya was an extremely helpful customer service supervisor and made an unhappy experience a very positive one with her professional approach. Then Ryan also showed excellent customer service skills. Today Mihai very helpful and patient All of the above have great communication and social skills

S. T.

On Friday morning (June 18th) I dropped my Samsung S8 and shattered the screen, so I popped into the Samsung Experience Centre on Oxford Street. I expected a lengthy queue but ended up being seen almost immediately by an extremely kind and professional member of staff called Mihai. He quickly identified the problems that required fixing [which included the battery along with the screen] and patiently laid out my options re. repairs. I decided to get it fixed - and less than 24 hours later the phone was ready for collection [and as good as new!] Mihai's professional knowledge, impartial advice and exceptional patience were invaluable in helping me get through what would otherwise have been an immensely stressful process. And for that I'm extremely grateful! After collecting my [now good as new] S8 phone I was then helped by another extremely kind member of staff called Dylan. He helped me choose a new screen protector and was kind enough to take the time to fit it on the phone for me in the store. He also patiently provided me with invaluable advice on wireless charging units compatible with my device [which I ended up buying]. I was extremely impressed by Dylan's helpfulness as well as his patience and knowledge. Overall, the whole process of getting my phone repaired turned out to be a surprisingly pleasant and stress-free one - all thanks to the impressive efficiency, kindness and dedicated professionalism of the service provided by all the staff who helped me. Thank you!

G. L. G.

Excellent customer service, clear explanation on product and very detailed in making me feel comfortable in the choices I make. I came to buy note 8 but not in stock but Elyas reassured me that he can help me by detailed introduce note 9 to me. Wow I happy that I met him on the day. Thank you, Elyas and Samsung

S. E.

Excellent service, caring, patient and knowledgeable but make sure you get the right person to help you otherwise you could end up with someone with too much on their plate for life and that would not be Samsung's fault directly yet it should be noticed by them. They wont leave you till you are satisfied and you can always ask for the really good deals they have which I would not have known about had I not been to the Samsung shop.

J.

Absolutely amazing service from Victorine and Asif! Super experienced, polite, happy to help, professional, you name it! They really know what they do and were super helpful and well organised so we didn't have to wait for too long plus did what had to be done on a spot! You are amazing! Moreover, they are very experienced and answered all our questions, technical etc....

E. G.

Excellent system of helping customers with tech issues in place here. You enter the store, head to the person with a tablet and they listen to your issue, makes notes, gives you a digital token and the countdown begins for your number to come on the screen and you are served all the answers you need. Excellent store space with several different Samsung products including TV, watches, phones, tablets, laptops and VR headset and 360 cameras. I think Samsung could have also kept space. For their cameras and other products but that's all I could find there. Maybe this place is only for cutting edge stuff. Very fast service and helpful staff. If you have a Samsung device, you will get the help you need here.

M. M.

I had a great time in Samsung today (04/10/16), the customer service experience was great. Rohan (customer sales agent) gave good advice on the products and is very knowledgable with all the products in the store, I was so impressed I left the store with a new phone and lots of extras to go with it (something I never normal do). Thank you very much for the time and help, and I love my new phone. Mr M Miller

F. N.

Best place to go if are a Samsung or Android fan and big into tech since it has the latest Samsung merchandise such as their flagship, mid-range and entry level phones with cases and the new Galaxy Fold which you can get a hands on review of at this store and at Samsung KX (King's Cross). The Customer Service section downstairs isn't that great though, as it's best to make an appointment instead.

J. K.

Mixed feelings about my experience. One hand Joseph was very helpful on the technical side but then wanted to change something and get a screen protector. Another member of staff took over with swapping the phone case and fitting the screen protector (not Joseph); there was dust under it which I pointed out and was told "oh well, it happens.... if you take it off and break it they will send you a new one". They didn't offer to do it again or anything else. So left not feeling that satisfied with the service, when I got home they had put the old case in the bag so got a free case...In your own words "oh well it happens".

s.

Very sleek and nice better than apple stores

J. M.

I took my Samsung phone here to be repaired after it had been continually crashing and rebooting. Within 2 days the motherboard had been replaced and it feels like a new phone. Zero charge as it was still within the 2 year warranty period. Very pleased with the service and the result.

r. s.

Amazing young chap called Ahmed that changed my world and made me all connected again. Having capable and customer service orientated people like him are a sure bet. Give him a pay rise and be sure to keep him!!!

S. D.

Liked being able to come into store and ask questions! I really enjoyed the 121 session. Dylan was very clear in his lesson. The Spen on my Note9 is really accurate which has made using the phone easier. Ask to see his Note9 drawings, really creative.

A. N.

I had quite an amazing experience today at the Sumsung Store in oxford street. My phone was sick and needed a doctor and I got a great one in Asif. He asked all the right questions and gave me great advice regarding my phone and then diagnosed it. I found out that indeed it needed surgery. I am really grateful for the thorough and professional way in which I was dealt with. I met a great team of people who were very approachable, and respectful in their manner. David & Thomas also also helped me out. I am a very happy customer. Thanks guys!

A. B.

My experience with customer service as a very distraught customer has been very positive. A young man Sina assured me that they would help bring my phone to functionality and empathise with me that I had no access to my phone. On pick up, another young man Noman assisted me and carefully showed me how to properly use my phone and the different functions on my ohone. They both ensured all of my pictures and videos were backed up for retrieve. I am well pleased with their courtesy, patience and general attitude. That speaks to those at the customer service at the door as well. I am highly impressed and I have told all of my friends and service users of my experience. Abi Balogun

C. T.

Best place to test the new Samsung phones, from accessories to foldable phones. Everything you need from Samsung in one place. There is two floors and plenty of staffs to take care of your needs. I don't believe there's a car park, but the have plenty of room for people in wheelchair.

X.

I found this store quite small. Customer services was better when the manager was on the shop floor. The system they have in place when dealing with customer repairs appeared to be a little confusing at first, as only one person on their tablet seems like they can deal with the first stage of your enquiry. You then have to wait ( the store waa to busy at the time of my visit on the weekend) to be seen by the engineer. I was able to leave the shop for a short while as I would receive a text telling me when I will be seen. I collected my repaired phone on a week day morning and the shop floor was calm compared to my first visit. Although there seemed to be a few members of staff free, I waited almost 45 minutes after checking in with the first member of staff, when waiting to collect my phone. I couldn't understand why I was waiting for so long but was seen eventually. Customer service was ok on the second visit.

S. R.

Trade in was not explained properly online compared to in-store, trade on value was different. Tanesha served me very well while serving many different customers since the store was busy. She listened to what I wanted and tailored the device to my personal needs. Since it was busy I was booked onto a 121 with one of the in-store trainers. Dylan took to me to a special training room which was great as I was with my baby daughter and the store was extremely noisy. Together we went over Smart Switch, camera features and the many benefits of the s9 on a fun and engaging way! I was not expecting this level of customer service fromnall of the combined staff!

P. H.

I went to Samsung Store on Saturday the 29th December with a issue with my Note 8, Ahmed did a complete reset and resolved all my issues, Ahmed was very friendly and helpful, as a few of the other staff I spoke to. 10/10 worth a visit anytime. Paul & Christine Hillman.

R. M.

Federico This gentleman was so polite and helpful. I really feel he prioritised me as a customer and the service was outstanding. I was nervous about not having my phone for my travels but he helped me through it. Would definitely recommend him.

R. S.

I was here in this branch on Dec 15th. 2018, I have had an issue with another branch Samsung repair Center in Romford, where I went to replace my screen and back glass, after checking their stock and confirming that all is ok, they took my money, and began fixing my phone, in 2 hours they told me my phone is ready, but had no back glass in stock, so they placed a used one on, when I asked for a discount t, they refused to give me a discount, and asked me to return the following week, I returned and they still didn't have one, this time they offered me £10 discount, but after waiting a week, and driving back another 12miles to that location, the £10 wasn't doing it for me, they said they would need the back glass back after I've replaced it in order to give me a refund. So I decided to go to Samsung experience center on Oxford street, 18 miles away, it was a whole different experience from the start, I was greeted by a young and genuinely kind, bearded young man called Dylan, who listened to my story patiently and went downstairs to explain my situation to the operators at the repair department. He returned and told me the guys downstairs are willing to look into the situation, although under normal circumstances, we don't give back any parts to the consumer, all parts normally go to Samsung recycling facility, I at that point pleaded with him, I need it to get my refund back from the other branch, he said let's see what the team downstairs will decide. He booked me in, lead me downstairs to a man called Federico, who checked my phone extensively and took what looked like a million pictures of it, he explained to me along with another young man called Marco, that the phone will have to be wiped out, and all software and hardware will be checked for optimum performance as part of the policy of Samsung, (notice:none of that happened in the franchise at Romford). I asked them, so you guys require a payment before I leave, they said no! surprised 😯 at how this branch operated and how differently I'm being treated here, I said thank you, I asked how long, they said they will email me. I left the branch not knowing what to think. I went to see a friend, told him my story, had a meal, a drink, checked my email after a couple of hours, and there it was, an email inviting me to come pick up my phone, again I was escorted by one of the gets upstairs to the lower part, there I was greeted again by Marco, in minutes, a big bearded man showed up from behind the doors (technicians rooms) greeted me warmly, and introduced himself, I am Mustapha, we are sorry you had to go through this, here's your phone sir, the back glass has been replaced with a brand new one, software updated and optimised, there was also a problem with the front camera, so that was replaced too, all free of charge, and here's the used back glass (bagged and wrapped in bubble wrap). He then disappeared behind the door again, at that point Marco finished up the rest of the job of setting it up, installing my SIM and memory card, printed out the the invoice and asked me if there is anything else they could help with. I was over the moon with the service I got in that branch, I can't recommend that branch enough, the team listened to my problem, was polite, professional, and courteous, they fixed my phone in a timely manner and highly exceeded my expectations. Many thanks to Dylan, Federico, Marco and big man Mustapha! And thank you Samsung!

J. C.

Joseph has been extremely patient and helpful to me. He understood all my badly worded questions about my new mobile phone and was very knowledgable. He showed excellent customer service skills and, I could not have asked for a better service.

R. H.

I don't make make reviews usually, but I am making it today because I am really impressed but the service I am customer from Ethiopia and came UK for training. I have really admired the service given tome. The smile and the assistance I get from your staff Dibha was incredible. Thanks a lot!👍👍👍👍

D. A.

Rohan provided me with a flawless service on 11.06.16. He was phenomenal, kind and VERY patient considering we were there for a while. I had countless issues with my Samsung Galaxy Alpha. The main issue being that it only worked whilst charging(sometimes). He miraculously managed to upgrade my phone to a Galaxy S7 even though my upgrade wasn't due until NOVEMBER. He helped trade in the Alpha to reduce the early upgrade fee and still take away some of the excess cost. A lot of money was saved that day. In general, the staff were friendly and great, but Rohan in particular was exceptional.

p. a.

Just bought a Samsung GalaxyA7 and was helped by Tanzim at the Oxford Street store. She was amazing getting my new phone up and running in a short amount of time. Service was great and even signed up for a free tutorial class. Thank you..

P. B.

Went in a few weeks ago to in my old phone and buy a new one on finance. Had to return my new phone a few days later due to a display issue and was able to get a replacement on the same day. Friendly and knowledgable team, excellent service.

C. S.

Visited the store to enquire about a smartphone and had the absolute pleasure of meeting Farah. She greeted me with a big smile, took the time to listen to my requirements, showed great product knowledge and offered honest advice.I left the store a happy customer knowing I had made the right purchase. Couldn't ask for a better service. Definitely coming back for any of my Samsung needs!

N. H.

After what can only be described as the worst day anyone has ever had ever with the series of unfortunate events following my phone being stolen our t of my hand, I have nothing but praise for the help i received at this Samsung store. The staff were friendly (in particular the Irish/Aus tech who helped me) and my mood was turned around by their polite and helpful service. Thank you guys.

R. A.

Friendly staff great promotions

D. L.

Visited the store twice during the s10 preorder time. I found the staff friendly but not pushy which was good. The only issue was the lack of knowledge in relation to the buds giveaway. The person I spoke to insisted that I could pick up the buds in store and I could pick the colour.so I bought an s10+ in ceramic black and wanted the black buds. Turned out that the giveaway is only white buds and i had to order online. A bit gutted over this as i hate white earphones

V. C.

Thank you Kane! 5 stars couldn't express my gratitude to this wonderful man! I came to store today with a broken screen and none of the 5,000 images of my son from birth to present backed up. When I walked into the store I looked around for help but within minutes a young professional approached me and asked if I needed any assistance, I explained my situation and Kane was on the case immediately with suggestions as well as a sympathetic ear. (I was literary having a melt down as I thought I'd lost everything on my phone! Anyway Kane asked me to enter my password, I did and it didn't work! We tried maybe 10-15 times each time I insisted my password was right and each time Kane explained that if it were right the system would allow access. Kane was unbelievable patient, and tried like he was trying for a friend or a member of his family. Turns out I put in the wrong password. When I finally put the right one in Kane seem to be genuinely as happy as I. He then talked me through all kinds of back up options, security options and the small details often missed by sales staff. My intentions as I came in store was to buy a memory card if we were able to access my phone, so I purchased memory card and Kane backed everything up double checked that all the items were backed up and operating and talked me through the cloud options. Throughout Kane remained patient, knowledgeable, good mannered, professional and genuine, what an angel! I also wotnessdd Kane providing support to other colleagues and customers. I really held back on tears because I thought I had lost everything. PLEASE take my word for it you have a star here, his service and extended service is why I will come back to Oxford Street Samsung..Kane your a diamond and I can't thank you enough Xx

I. K.

I got a good reception from Theresa and she was eager to help me. She was informative and extremely patient, good listener and tolerant. Not forgetting Ebenezer he helped me a lot as well, directed me and a good listener, fun and lively. Above all I am very happy with the service I got today.

A. K.

Intriguing place to visit and get information on latest update on wireless technology and phone service. The experience was a great when I was shown, the new Samsung folder full phone. Which was just updated to be able to provide all sorts of service

R. P.

Well first is a really small store for the name of Samsung the diversity of products is okay but nothing overwhelming and staff even having a good knowledge of the products and some customer skills aren't enough for Samsung the biggest smartphone manufacturer of the world however if aren't a tech enthusiastic you may have a good experience. Samsung needs something much bigger in all ways possible and a create a new way to sell their phones and other gadgets in way creatively.

J. H.

Went there on Saturday with a broken phone which was out of warranty. The staff were magnificent. Whilst the engineer was checking out the phone, I was talking to the sales staff about a replacement. They were extremely helpful and gave no pressure to take out a new contract. I thoroughly recommend them all for help. They were all laughing!

M. J.

Repair was great however the upstairs staff didn't even let me handle the Galaxy z flip. How is Samsung suppose to sell phones if they don't even let customers touch it.

F. M.

Latest and greatest samsung gadgets are available as demo. Fully functional for your trial needs. Staff is readily available to help and quite keen to do so. Be awar, it can get busy, especially neat release dates of new flagship phones. Many just want to play with the new equipment. They are very knowledgeable and if they cant answer, they will find the information for you. Definitely stop by if you are considering samsung gadgets.

L. M.

Brilliant customer service - highly recommended

N. U.

I really enjoyed the hospitality that was shown to me in the Samsung store. Dylan the trainer explained the steps in my one to one session in a very straight forward way and approachable way. The samsung Flip that he used was amzing as it created an engaging experience. The atmosphere was calm and staff all were very helpful.

M. N.

When you walk into a Samsung store you expect that all staff have more knowledge about the products then you. We all can read the description, we don't need a Samsung staff to read it for us, we need them to explain about things we can not read. Having said that, the staff are very friendly!

V. P.

Federico was very friendly and exceptionally diligent with diagnosing and resolving the issue. Haven't had many issues with my Samsung phone but on this rare occasion I needed to go in and was very impressed with the service.

y. c. k.

Asif was amazing today. He helped me sort out my storage issue on my phone and taught me how to keep my phone running fast. I will definitely come back very soon to book myself in for a galaxy workshop to learn even more.

D. K.

I walked in the store to ask some details about the galaxy tab 6. The person who assisted me was pleasant and answered all my questions. I didn't intent to buy at that moment but the overall experience was great!

A. A.

I was approached by a young man named Michael . He was extremely professional in his approach and was not focusing on selling me a product, instead he focused more on what i need the product for. Michael was very patient with me and delivered a fantastic service. If I need another Samsung product I will be going back thank you very much Michael.

D. M.

Social distancing measures in place. Friendly and helpful staff

B. H.

Had an issue with my s7 edge screen. A staff named Komal was very polite and helpful. My phone was ready to collect the next day when it normally takes three days to collect. That was quick and good service👍

S. C.

I went to the Samsung Experience London to find out about a tablet and was served by Irfan who was really helpful and nice. He was able to tell me about all of the options available. He is a humble guy to whom you can ask anything . I will recommend him to anyone.

E. R.

My phone needed to be repaired and I was told by my network provider that Samsung would be able to repair it. I went in and was there for about hald an hour but it really felt like a lot less! Tom was the engineer that I was able to see and he (along with all other staff that I interacted with) was really friendly, understanding and knowledgable. Without going into too much detail; Tom was able to give me an alternative solution which helped me greatly!

R.

Had a problem with my Galaxy S8 and they were able to quickly fix it for no charge. Granted the problem was dust in the charging port but appreciated their expertise and as a plus I was quick to be served.

M. K. H.

Its ok. Sometimes you need to wait ages until one of the staff realise that you are not being served. Getting to speak to a technician can take a long time as you have to get through layers of sales staff first. Otherwise, polite and helpful once dialogue has started. Edit: Visited yesterday to enquire about a Galaxy Smart-Watch and the service was much better! Very helpful and knowledgeable assistant (Soha Sumaira), who went out of her way to answer many questions and explain the products details to me in good detail, and did not pressurise me to make a purchase. Very personable service so I have changed my star ratings to 5. Keep up the good work and I might come back for a new S10 when they eventually come out. p.s. I bought the Smart Watch!

S. O.

Great service, nice staff. Even though there was not a reasonable solution to my problem, the person who served me in the support center was very helpful and professional.

K. S.

I was approached with the offer of assistance a soon as i walked in the door. I was escorted to the lift and shown where i needed to go to resolve my problem. However, although the customer service assistant downstair was not rude he was not overly helpful and quite blunt with the fact that my phone counld not be repaired, it was old and i would be better off buying a new one. No consideration for the fact that there is lots of data that i required that is on the phone and i need to retrieve . please click LIKE when you have read my review. Thank you

R. A.

The small cover over the charging plage has fallen. I went back to the shop where I bought the phone from just under two years ago (so still under warranty). For some reason my phone details/contact weren't on their system. But Brendon a Customer Consultant, who was dealing with it, kept looking in different ways to eventually find the phone details on the system. He then took it to the lab for a quick and professional service. I came out of the shop happy. Thanks again Brendon!

E. C.

Marvellous place the food is good .the place is very clean the toilet is clean.bar is clean that is the most important place I look at.as for me the staff are very friendly .and the kitchens is super clean the beach is .good meet nice people friendly .Directors is a very handy man Anna Tokaryeva very serious lady I fall in love with all the staffs. I wish every one think the same way as me. Nice music .people Dress Elegant I love it dear my next holiday is to visit jacki the lovely lady work dear on the beach she is super simpatica nice parking space you name it they have it .I have massages dear it is the best I every had in my old age with aromatherapy oil the room is clean.i am one who check every things I love clean people and places Amen

A. M. A.

All staff have been extremely helpful. Taking photos of fabric is something that use day to day, the camera on the s9 showed how this can improve my day to day life! Dylan really bought the phone to life! Tanshna helped me set up my new phone which was a wonderful form of aftercare.

C. K.

Landed in London coming from my home in the USA and got the message com.android.phone has stopped. Tried all the tricks and calling my service company in the USA but no one could fix it. I walked into the Samsung store and Musthapa&Aurel&Peter took the time to help and solved all my problems at the Samsung store even though I had an American phone. Excellent work now I can enjoy the next 3 weeks of my trip cheers!

r. f.

I had a problem with my Phone and it has been targeted and fixed very quickly. In particular I would like to say thank you to Federico and Marco who sorted it out. I couldn't ask for a better service... Absolutely positive experience.. Well done guys!

A. B.

Liam was excellent at fitting my new screen protector. Efficient and very good service. He took pride in his attention to detail and the results showed.

M. C.

Doesn't offer same day battery replacement like Apple does and also there isn't anyone from the shop to manage the que

N. V.

The store is really clean and well organized. We can find all the last product and accessories with it. A shame that all the offer present on the website as the exchange of phone is impossible to do. Encouraging to do everything by the website, which a shame when you prefer to buy at the shop...

M. A.

Federico, Very professional, efficient, excellent service. I had a issue with my phone not charging, they completed a camera diagnostics and done a complete clean with machine as well as diagnostic check. Thank you very much

c. c.

Very polite @helpful team!!

A. T.

I went in seeking help to transfer info from my old Samsung phone to my new one. Peter and his colleagues could not have been more helpful. Although in theory the transfer was relatively straightforward, there were hiccups on the way which I would not have been able to deal with myself. A very positive experience.

R.

Never knew it was here, came a cross it by chance and glad I did as managed to get the case I needed for my phone that I've been trying to get for a while. Clean and spacious. Very busy but happy to wait while playing with the phones

R. F.

A big thanks to Kardel who helped me in the store over the galaxy tablets. He has a great personality and interpersonal skills. Please recognise this in him. I'm sure he would appreciate a discount voucher for his next Samsung device. I'm a happy Samsung customer.

H. A.

was very worried after reading the reviews below. but was blown away with the excellent experience went in with a issue with my phone which the engineer sorted. also was shown the new note 4 which I ended up upgrading to and now looking forward to my session with the trainer.

P. C.

Caroline has been brilliant. Her manner was kind and attentive. She seemed technically very competent. My phone had needed a new charging port - this was in March. My text messages had been backed up by a member of staff then. However I couldn't find them. Neither could Caroline. She tried hard, consulted a colleague but they couldn't be found. She did however find photos and showed me how to back-up WhatsApp. Thank you Caroline.

D. A. H.

Just wanted to say a HUGE thank you to Brendon and Navdeep who went waaay above and beyond in fixing my Galaxy S7 today. Absolutely amazing customer service. The whole store was friendly and helpful from Mahdi who booked me in to see an engineer, to amazing Brendon who stayed an hour late to make sure everything was sorted for me. Couldn't be more grateful. Thank you !!!

n. k.

I arrived at the experience store to get the front of my phone covered and within 10 minutes in Lola's charming company, I was immediately thrilled to get the whole phone covered and she made the experience amazing! Since coming back on 18th of Novemeber I attended two Galaxy Workshops which were hosted by Dylan. What we covered has really excited me about my new Note9 and it will make my work life easier!

M.

Good service, from friendly knowledgeable staff

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