Reviews of Apple Milton Keynes. (Computer Store) in Milton Keynes (Buckinghamshire).

Apple Milton Keynes

812 Reviews

218 Comments

Computer store

Electronics store

26 Midsummer Place, Milton Keynes MK9 3GB, United Kingdom

Description

Information of Apple Milton Keynes, Computer store in Milton Keynes (Buckinghamshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Apple Milton Keynes

Popular times

Sunday

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Reviews of Apple Milton Keynes

A. P.

I'm super happy with the genius bar service. I started getting wifi connectivity issue after getting my logic board replaced from another Apple service centre. When I took the macbook to this service centre they immediately said it must be with a wire not connected back properly as part of the logic board replacement. And they were absolutely correct in the analysis. They did a full scan of the system as well. And issue was fixed within a day. Highly recommended this apple store for any servicing.

G. B.

I had an appointment to have an issue with a MacBook to be sorted out. Right on time a helpful guy called Ben appeared, told me what he thought the problem was and how long it would take to fix. And, well, he did it. No fussing about or problems. Nice one.

K. E.

Had an appointment with Will today😁. Me being a complete novice with mobile phones he was 100% plus customer service focused, He listened patiently to what was the problem and his reassuring manner was appreciated 👍. He resolved my predicament and I left the store knowing I would continue to buy Apple products!!!

G. V.

First Apple should care more about them products even have been discontinued, it’s a shame to ask a customer to pay £255 for another HomePod because can’t be fixed in the store and providing for these money with a “repaired” HomePod which get only 30 days warranty, really? Why that products is from someone else who paid in return for a new “repaired” HomePod gave his back to Apple and sell it for almost the price for a new one but with repaired warranty. I am more then disappointed by the way Apple treat customers, nice in the first instance almost begging to buy them products and after that asking to buy a repaired product for the money you buy a new one, ridiculous…

A. H.

OMG, this is the place to go if you have a problem with any thing to do with Apple equipment, iPad/phone went there this morning with our iPad,had a few issues with it basically it's old.was told as we hadn't made a booking to see any one can we go at11.30 the time was only just after 10.00 no problems went for a bit to eat,come back to the store, ended up buying a new iPad all of our stuff was transferred over from the old one to the new iPad unfortunately we never got the names of the staff who helped with everything but each one was great,a very big thank you to all of you.

M. S.

Very small Apple store but got the job done for what I needed. The lift is quite concerning for would not advise those with disabilities, wheelchairs or pushchairs to need anything off the first floor.

P. P.

Danni and the team here were fantastic! I happened to be passing Midsummer town centre and I needed to upgrade my phone, it was perfect as there was no one in store so they spent a lot of time. Wonderful presentation and plenty of stock which was wonderful 👌🏼

J. Y.

U can't jz walk in n ask 4 product info from any service assistants in tis shop😬😒 u will have 2 look 4 d supervisor/manager, register your name n wait 4 assistance😅 cos tat person doesn't identify himself/herself😅

K. C.

Thank goodness for Josh - Best service I've had in a long time! Super nice guy and will definitely choose the Genius Bar over any other method of getting my apple products fixed because of him.

L. D.

Incredibly kind and friendly staff, sorted my issue out very quickly!

s. h.

Needed a repair on my phone. Camera wouldn’t focus, but all fixed under warranty. Staff were attentive and friendly, but for me the best thing was that they were aware, always alert to see if a customer needed help. Not necessarily by asking but by reading body language and acting on it. It means that they recognise when you want assistance and act on it rather than waiting for you to approach them.

C. B.

Just popped in to ask a question, it was quite busy we didn't wait long are server was very friendly and helpful.

S. P.

Great service , bought new phone literally in and out fantastic

G. R.

Popped in to see new iPhone 13. Basically same as old iPhone 12. Staff really, really helpful. Totally customer focused. Answered every question for my partner, took time to try and speed up her phone in settings. Showed off the full range.

o.

Played stairway to heaven on an ipad with garage band. Still won't convince me to convert to Apple.

I. G.

Apple were very helpful and kind when I visited today.

J. S.

Brilliant service, fixed my laptop very quickly and the whole process was seamless. One of the technicians I spoke too, I think he had an American accent, was especially helpful!

N. Y.

Went in to ask some questions about the new watch, thr guy we spoke to was lovely. I found it to be very cramped so if you don't enjoy cramped spaces, this might be something to be mindful of.

J. T.

My hard drive failed, I arrived at the genius bar early but the young lady saw me straight away. She was super-friendly and helpful, diagnosed the problem in no time at all, reassured me that the £500 repair charge was covered by my Applecare and promised to contact me in 3-5 days. 4 days later I got an email saying it was all ready to collect - this despite the fact that they had to order the part. The repair guy was also very friendly and professional. Brilliant service and nice people to do business with.

J. M.

The service I received was absolutely great from Sue at the Genius Bar upstairs, really happy and friendly. She listened to everything I had to say and took it onboard as well as answering any questions I had with ease. She is the reason I will be returning to this Apple store rather than the one closer to me in the future as she just made the stressful experience flow with ease and put my mind at rest. All I would add is I respect the people working here as so many customers in there buy a premium product and expect it fixed for free and I witnessed a few rude customers because it costs money to fix their broken products? They don’t make the prices so be nice to the staff and the service they provide in my experience has been great.

S. D.

After having a problem with my Powerbeats not charging while under warranty to a misunderstanding at the repair centre I went into the Milton Keynes store today & was assisted by two of the loviest girls who are an absolute credit to Apple. I wish I had got their names, they were professional, considerate, friendly & made my day. As always Apple’s customer service shines through their team members, I wish you all stay healthy & safe through these uncertain times. Thank you Girls you are stars ⭐️

P. 1.

They was really helpful, accommodating and made me an appointment with the genius bar, unfortunately they couldn't fix my issue and then tried to sell me a new phone which is not what I went in for

I. B.

Had to queue to get in and they were running a bit behind appt time, but they did manage to get my device working again and the genius bar service doesn't cost anything, so great result! Didn't catch the guy's name but very knowledgeable and explained the steps he was taking very well.

H. B.

I had simply fantastic service from a gentlemen when picking up my repaired phone. He was chatty, personable and helpful and my experience was delightful. The repair team were able to fix my phone overnight and have it ready for me the next morning.

A. K.

Great service. Warm enough welcome. They tried so hard to repair my battery and get the screen off but to no avail. The Tech that came and spoke to me was genuine, knowledgeable and understanding. Now bought a new iPhone 8 to replace my old poorly 6. Good job Apple MK 👍

m. o.

Good sized store double staircase to 1st floor and an elevator for disabled. Very helpful staff all wanting to help. Shame it can be a longish wait to be checked in if have any trouble with your appliance. Can be fixed reasonably easy fix while you walk around the city.

M. S.

Picked up some new iPhones here that we ordered online, the staff were helpful and everything was sorted for us. Good stuff. It’s a very busy store so be prepared to wait some times, there’s nothing much that can be done about that to be honest.

L. C.

After seeing other reviews, I was dubious about my visit. I got booked in by someone after calling them on the phone. My iPhone 5c had a swollen battery. Telephone support didn't seem interested but offered me an appointment to talk further. I went along to my appointment and although busy, I was seen quickly. As soon as the guy saw it, he said they would swap it under their quality programme. After he safely put the swollen device away, he brought me a new one and I was on my way. Much easier than expected and very helpful, friendly staff. I think with this review system, people are more likely to leave a review after a bad experience than a good one. May explain so many 1 stars.

M. M.

Perfect service! Made an easy appointment via app, highly recommend that way. I was earlier advised about charge, which was lower on the point - well surprised! A lot of staff , huge amount really in the store. A lot of customers too. But you don't feel crowded because service is paying very quickly. I had my front glass fixed, because was broken. 6s and paid £99. Was fixed on place within 2hrs. It's the only point of service which fixes devices the same day in my NN area. Highly recommend !

A. F.

My partner lost her iPhone recently and we had been trying to trace it using the various apps. It was not very clear how to do this or what we could recover from icloud, so we visited the shop in MK centre. I was a little doubtful, as having been to several mobile phone retailers in the past and getting the impression they were only interested in selling me another phone, I did not hold out much hope. I could not have been further from the truth. We were welcomed and the initial contact listened to our problem before handing us over to another member of staff. He located our icloud account quickly, showing us our backed up info and talking us through every step so we could continue access at home. He was friendly, pleasant and a pleasure to meet and talk to. Nothing was too much trouble and there was no hard sell of products! Have to say I have always been an "android user" but if this example of customer service represents Apple stores generally, then I am "converted" to the Apple brand!!

C. S. L.

My MacBook Pro had a software fault after trying to install the new update. I was unable to load my laptop and thought I was going to lose all my data! I attended the store as soon as it had opened to book myself in for an appointment and I was seen within 10-minutes! The backup took about an hour, but I wasn’t bothered as long as my laptop was fixed. Thanks to Jason & team for resolving this issue for me. My laptop is now in good working order and running fine. Thanks again, Chris

I. P.

Always helpful. If you look like you require help they seem to always pick that up and ask if you require assistance, but most the time I know exactly what I want, I breeze in, headphones on, get what I require if it is on the shelf and pay for it automatically with my phone and walk out the store with the product in hand and an emailed receipt. Excellent service.

d.

Nice Jobs guys.My screen now is ok.Fantastic customer services.Wonderful. Graça.

B. P.

I booked a appointment for a repair with my 5 month old Iphone. On arrival I was told to take a seat and I would be seen shortly. After waiting over 30 mins I was seen. The lady who saw me was very helpful but they need to try and see people at the time they are allocated.

J. S.

I'd heard only bad things about the Apple Store in Milton Keynes but when my new iPhone 6s crashed and wouldn't reboot, no matter what I did, I had no option but to pay them a visit. It was a Sunday morning and I need the phone for my business so I headed straight over to the store as soon as I could once they were open. They booked me an emergency appointment and said it would be an hour before they could see me but within 20 minutes the 'genius' was investigating the faults on my phone. After trying a couple of solutions to resolve the issue, nothing had worked so they replaced my iPhone without any hassle. All in all a very pleasant experience, especially after the horror stories I had been told about having to wait days for an appointment or unpleasant staff. The wait was short and the staff were polite, helpful, efficient and very professional! Problem solved! That's what you're paying for when you buy a premium product! Thank you Apple

M. L.

Great experience. Booked an appointment on Sunday morning for the same afternoon. Arrived early and problem was processed within 10-minutes. Told 3-5 days to repair. Collected the goods on Tues lunchtime (1.5 days later). Good job Apple Store MK.

M. B.

After visit today for my husbands phone that had issues , the young female staff member went out of her way to help & eventually was able to replace the phone to assist him. All the staff were helpful & when I had to visit last year found staff to be brilliant & replaced my phone. They are so busy in store & still very helpful.

M. D.

Went last week and had an awful experience. Chap who was dealing with my query was also dealing with another customer at the same time. Genius Bar was extremely busy and people were just waiting around everywhere. Attended today and it was a different experience. Was dealt with by a young lad called Will, and have to say he is a credit to the company. Nothing was too much trouble, unfortunately we didn't actually manage to resolve the issue but his attentiveness was second to none. If you are unfortunate to end up in the Apple Store fingers crossed you end up with Will. Five stars just for a Will. Apple not soo much 😂

S. M.

The staff was very helpful and friendly

H. S.

There was a bit of confusion with what had been explained to me and what had not as the guy who served me was new and forgot to tell me something and my phone ended up unusable when the screen was replaced by the technician in the store. I was apologized to numerous of times by the manager and the guy who served me and he said he felt really bad for what had happened and you could see that he meant it. I wasn't angry with the guy who served me because we all forget things and in this case he forgot to mention the one thing that had happened to my phone. Overall, the service was good as my phone was replaced after it was made worse by the technician and I couldn't fault the guy who served me or the manager as they sorted what had happened as quickly. I would definatley return to this store if I had anymore issues knowing that I could come away with issue being solved!

e. s.

Had a few issues with an iPhone XR, on both occasions I was seen promptly and both ladies who dealt with the issue were professional, friendly and knowledgeable. Cannot fault the service in anyway.

A. T.

Got excellent customer service today from Mat and Jack . They couldn't do enough to give me information about Apple buying my phone & getting an upgrade. I didn't feel under any pressure to do anything there and then .

R. B.

The earpiece in my iPhone 5 broke and my mobile provider advised me to go to the nearest Apple Store. I made an appointment, and even though I arrived late, I was still served. The person who served my offered fixing it while I'm waiting, even though the store was closing in about 10 minutes. Nobody made a smallest fuss about it or suggested I should come at different time. Few minutes later their technician said it's best to replace the whole handset. That was so good! After only 10 minutes I came back home with a brand new phone. Lot more than I expected.

D. M.

Had a problem with a Mac Book. Currys and Know How were no help despite a Care Plan. The booking system worked well and the staff were heplful and friendly. I was were kept informed of any progress and the Mac Book was repaired quickly over Christmas and New Year Bank Holidays. I was impressed with the Service. Well done and thanks

T.

Awesome shop, great staff. Shoutout to Yan she was great when i was buying my little sister an iPad! Overall spent thousands at this shop and i'm not ashamed as apple products last forever and are really premium.

P. R.

Too much of crowd, apple should first offer customers free parking - because just to speak to an advisor it takes 30min + they keep running here and there but forget the customers waiting. Seriously time consuming centre. Watford was better!

J. M.

Apple's customer service used to be the main reason I would recommend Apple products to friends and family. However, with their products becoming more popular in recent years, their customer service seems to have suffered slightly as a result of the increased popularity and demand; the Genius Bar isn't as attentive as it once was.

a. b.

Awful place .. if you can avoid getting tangled up in here then do .. I understand that people need advice and help with the iphones/ pads and macs and tbh I have not had a bad experience but in general the place is cold , the staff are robots and the system is not good really needs a bit of thought to help get closer to customers .. you may aswell set up an online system with appointments.. “ oh that’s exactly what it is !” And that’s the point ... why?

J. S.

Absolutely brilliant service, went yesterday and they couldn't have been more helpful, didn't have an appointment so they said they would text is when an adviser was free which they did within 10minutes, my daughters iPhone screen was broken and the colours were all merged together was fixed in an hour. Highly recommend this shop

D. D.

Having read the reviews for this store I almost didn't bother going, arrived @ 0855 to find approx 12 people already queuing. After being directed upstairs I was meet by a member of staff who was polite & helpful, after taking my phone to tech for examination she returned to explain it had a faulty battery & then replaced my ageing phone. All done in 30 mins - Thanks.

J. B.

Whilst the concept of queuing at the back of the genius bar was missed on me when I had a pre- booked session was sorted out (I waited at the counter like a spare part until I caught someones attention). I was then instructed to move to the same spot I had been waiting. After a few minutes a very helpful man came over and proceeded to get some further details, then run some diagnosis on my mac and 30 mins later my beloved devices was up and running. Excellent. I do believe that they are a victim of their own success but I was really pleased that it was resolved and no further action needed, he even gave me some tips to do if it happens again. Thanks I understand how busy it can get, so maybe some clearer signage or direction for those of us never been into the Genius bar before.

e. e.

Very friendly staff. A newbie helped me, so I had to be a more patient and wait a bit longer, but it's all understandable. The lady was very professional and helped me with all the purchases and queries.

A.

Service was on the highest level. Pleasure to be there

S. D.

It's a busy shop, if you know how Apple works, you accept that you can't just turn up and get your phone diagnosed and fixed there and then. Staff are always great, very helpful and happy to show you functions and features and make recommendations.

B. B.

Very helpful workers, even though I didn't have my reciept they went through all the effort to recovering it and replacing my broken pencil

O. D.

Shop is ok. Concept of company isn't. They sell something that's way higher than the price. Add a few features android has had for ages and call it revolutionary. If you want some proof search bulletbary apple: a true service.

I. E.

Long wait as they were busy but their expert sorted out my phone issue very well. I couldn't remember my pass code and got locked out of my phone less than a week after getting it😢 I made sure to memorise all codes since then

C. T.

When’s in for a fix 2 people looked last one said all done same problem later that day not good for under a month old phone.

S. B.

I came in with my nan on Sunday for a genius bar appointment, we were helped by George who was so fantastic. He was unbelevably helpful and lovely. All of the covid measures were fab as well. We felt safe and were super happy with the customer service!

s. w.

When I went into the store, the chap who helped me chose my mini ipad was absolutely wonderful! We went through what it does, he treated me with respect, was really friendly, we even got chatting about his dog and my two cats. Full marks to him. Wish I could remember his name! He had a chocolate lab called Sport, I think. Anyhow, I was then passed over to a young lass upstairs who was to set up my ipad and teach me how to use it. I have never used an ipad before, so I am a complete novice. This is where it all fell down. Maybe she was tired, had too many people to deal with.....who knows? But having spent, what to me, is a lot of money, I had hoped for more instruction rather than being left to gaze at it and wonder what the hell I was supposed to do. She was friendly and rather sweet, so I hate giving a bad feedback. I learnt far more of the basics from my daughter (an ipad user) in 10 minutes than I was shown or learnt in the store. But I do love my mini ipad!

L. A.

Staff are great, but their systems are awful, it dropped me out for some reason after checking in, meaning I waited half an hour before they noticed, and an extra 10 minutes before they even started the repair. Even the payment system was slow.

R. A.

I'm a regular fixture here :) Always had great service in all departments; whether it's the training/workshops, Genius Bar or sales staff.

J. K.

Hadn't been able to book but staff took pity on me and deleted my new iPad mini so I could start again. Thank you

N. S.

iPhone 5 sleep/wake button was faulty and worked 1/10 tries. The genius took a look and without any hassle swapped it for a new handset (most likely refurbished). Haven't had a problem with it since. Cannot fault, keep up the good work.

B. B.

Despite being very busy, my appointment at the genius bar was only 10 minutes late. Badly smashed iphone 7 screen fixed within 2 hours.

G. D.

I was assisted to restart my pc this morning by a very thorough and patient young man. Thank you.

D. R.

Best place to buy an Apple Product. Bought my iPhone here on contract and was able to see all available tariffs on all networks. The staff where excellent and helped set the phone up for me and get my data from old iPhone to the new one

J. V.

I attended a Genius Bar appointment this morning due to iPhone 5s problems. The issues were dealt with swiftly efficiently to my total satisfaction. Thanks Rhys - you're a star! Cheers JV

E. R.

Went in with my Macbook for repair. I was very impressed with all staff. Every single person I spoke to was very professional, friendly and extremely helpful. Overall excellent and efficient service.

J. R.

I dont really like Apple products. For various reasons. But they did help me track my friends iPhone whilst we were in the store. Shop looks very slick and futuristic.

D. S.

Great store, I always head here for all of my apple purchases and get great service. Plenty of staff and you get served pretty quick for such a busy store.

N. T.

Always a great experience friendly and great staff.

ً.

Like always looks amazing , but, the only issue is the giant queue for apple support and once you have got through that queue you have to wait another hour for a slot for apple support, does not seem like staff really care about the customers as they all seem to be huddled together at the back of the shop, and stare around as if they have nothing to do, would not recommend going to this apple shop due to the giant queues inside.

J. B.

Nice modern shop and good shop window for Apple products but because it is so busy it can take forever to be served if you want to buy something meaning I have tended to end up buying elsewhere.

T. P.

Great service very helpful 👍

R. C.

Good customer service. Limited stock on new products e.g. Apple Watch series 2. The company is aware of the hype so stock up, your products will sell.

J. M.

Typical apple store. The staff are usually helpful, though often with limited knowledge. It can get busy however, so it's worth booking an appointment

J. D.

Extremely helpful staff. Got our iPhone batteries replaces quickly without any hassle, 1 even for free! Well done guys.

A. M.

Visited for help with iPad. Courteous staff. Matt in the Genius Bar was very helpful. Much better customer service than I experienced in Poitiers, France. Thank you Matt for your help.

P. S.

I was not happy when first time around I was cut off. However, when I got through again I did not have to go through everything again and the person I was talking to (Cat) was excellent. So feeling far more positive now.

J. B.

If you are a fan of Apple products this is your place. Situated in the MK Shopping centre with two floors. Dowstairs you can find all the latest iPads, iPhones, MacBooks and if you need your mac to be repaired you can go upstairs where the technical team will be able to help you.

b. r.

I took my 15" MacBook Pro in to the Milton keynes Apple store with a non working display, Having previously booked an appointment online, I was attended to by Jason, one of the "genius's" he was polite, friendly, efficient and knowledgeable and confirmed my display required replacement, as I had Apple's Applecare extended warranty, the display was changed at no cost and was ready for collection the next day and returned to me in pristine condition as I had left it. It was a very good experience from start to finish, thanks very much Jason. I have to say I was not sure what to expect at Milton Keynes as some of the reviews were scathing, however my experience was first class, well done MK Apple store and Jason. A+++++

G. C.

Great shop & products. Staff a bit overbaring & arrogant, shame because it spoils the experience. Apple used to put service at the forefront now its all about the storefront.

M. J.

There was a bit of confusion at the door, apple staff said we could go in and pick up our repair but the door staff made us queue up otherwise everything went well.

H. D. R.

Really lovely workers here, who aren’t driven by sales targets and just want the best for the customer. Had a good experience buying what I needed for me as a design student.

G. C.

Every time I have made an appointment with a member of the Genius Bar staff I have never been anything less than satisfied. You pay a premium to use Apple products, but this store's staff make it worth it

J. I.

Fantastic service. I was there at lunch for less than 20 mins, error confirmed and replacement phone handed over. I cant ask for any more.

D. T.

Have a new iPhone 7plus that developed a problem , called apple and was given a time to attend , was greated by staff at the door who where happy to help and point me in the right direction (upstairs) was asked if I could be helped by a young lady called Alice , who toke my details and told me there was a wait of about 20 mins , after 15 mins she confirmed , not long now , and a young man called Ben came over and listened while I told him what my phone was doing , he then run some tests and confirmed a problem , and the went off , he came back within 5 mins and apologised for the wait , and then produced a new phone , and transferred all my info , all done in 35 mins of arrival , I am more then happy with the staff , the communication and the service , would defiantly go there again or required, thanks to the staff , Alice and Ben very well looked after , if you go there , there may be a wait and they will sort you as soon as possible , just remember , your not the only one there , and patients is all that is required, thanks to all , Dave T ...

R. S.

Great customer service - the guys went an extra mile to try and fast track my order through their system as I showed up too early. Very happy with the service.

S. F.

Amazing experience and high quality customer service, they has sorted my broken iphone in minutes. Upstairs was very busy but hadn't stop the staff to give good customer service.

G. H.

It’s OK. Enthusiastic staff when not busy. Bought my iPad Pro in John Lewis for the same price but got an extra year guarantee for free.

S. P.

It took a while to actually book this in but my goodness these guys know there stuff and extremely friendly as well. A+ and thank you for sorting all my issues. 👍

A. S.

Perfect store for Apple lovers! Staff are friendly and helpful as you expect from Apple store. Not too crowded so you get a good personal assistant.

P. H.

Good customer service from Apple, would need to wait for 5 to 10 minutes, busier during weekends so book online appointment.

S. M.

The guys there are doing a good job, but the store is badly overcrowded at times, especially upstairs around the genius bar. Apple need to open more stores, quickly.

R. W.

Waiting time might take long but the service is great.

D. I.

Nice shop although when we visited (Saturday) it was very busy. I'd only gone in to collect an online order but had to wait about half an hour to get it.

T. B.

Excellent social distancing practices and very very quick services. Dont complain if you dont book an appointment

S. W.

went along today as had problem with daughters iPhone 5. The service was excellent, very organised polite and explained all the process to us and in away my daughter could understand.

B. N.

Really quick service if you pre book the Genius Bar. Always very busy so allow some time for shopping

S. “. G.

They stand behind their products; today I've taken in my 6 year old, 2012 MacBook Air to have a new battery fitted.

a. b.

Booked a appointment as my phone was not working. Diagnosed the fault, couldn’t be repaired and was under warranty.. straight swap New phone and a happy customer!

S. S.

Only one word_ superb. Very well trained staff who are ever willing to answer all questions. Good place to shop for Apple products.

M. D.

I love Apple products only thing I experienced that was negative was long wait time to be looked after by someone who works there....

c. s.

Very helpfull and experienced apple consultant Mohamed...a I phone x screen replacement...fixed at the store while you wait...brilliant service. Thank You.

J. M.

Service a bit slow, outcome of appt also disappointing as they didn't believe my daughter had not dropped her ipad so is left with a huge bill to replace through no fault of her own.

S. W.

Staff have always been fantastic when I visit this store. I am not a fan of the appointment system for genius bar at times but no biggie.

L. J.

The customer service levels of this store are generally excellent. If you have any issues speak to Lizzie and Joseph they're both extremely helpful

P. B.

A very comprehensive shop but sometimes but I've felt staff don't give you much time, unless you're buying.

A. S.

Very busy i didn't walk in as I'm not an apple aficionado.

T. T.

The young chap was extremely knd, courteous and patient with all my questions. Took time to explain and use metaphors that I could understand.

M. P.

Excellent service. A very busy place but the staff are friendly and helpful and made the extra effort to get the job done quickly.

J. C. (.

Lovely staff very passionate and kind showing all the features of the phones and they have great knowledge

L.

Purchased a couple of bits, returned a few, never had any problems really...

J. W.

Managed to mark my appointment as cancelled even though I had checked in for it. 30 minutes delay in being seen.

D. T.

Set up perfectly for c19 restrictions. Professional and brilliant products. Very happy

J. K.

Although the first person I dealt with was about as competent as a legless track squirrel, the man who sold me my laptop was brilliant. Brilliant computers.

A. R.

Have had 1st class service always even when I’ve not always brought the devices from the store

J. C.

Queues were long and slow because of Covid testing. Once inside, the service was friendly and professional

J.

Really quick service, friendly staff and great products. Please may I have a new iPhone.

R. g.

Excellent service as always, well done Apple

C. H.

if you want to enjoy getting your apple geek on, there is no better place to visit...prepare to come out with a very expensive looking shopping list at the least

A. C.

We did the Garage Band introduction. Great fun and James was a really good tutor.

C. U.

Lovely staff, i used to work here and you will always feel valued. Love this store so much

D. H.

Excellent customer service. Muhammad was very helpful and took time to understand the issue and did his best to resolve.

B. H.

Always get good service here. Sometimes gets busy at the Genus bar but if you pre book it saves disappointment.

G. F.

Good attentive service instore but unfortunately couldn’t fix my phone.

S. L.

Nice store, and it is very efficient. I was served in less than two minutes on a Sunday before Christmas when the shop was packed!

P. Y.

Not really my kind of shop unless I have to go in it's all about booking in and waiting to see someone god forbid if you have a repair make sure you call first or go on line ....

J. a. P. P.

arrived and was met by Ben, he diagnosed the problem, fixed it , was super efficient , tolerant and was charming !! well done Ben a credit to apple !!

D. H.

Excellent very helpful and knowledgeable staff. Good shopping experience even allowing for covid precautions.

J. W.

Had a problem with my son's phone and I have to say the shop assistant couldn't do enough to help. A real credit to the company

H. w.

Very helpful staff great service.

R. S.

Absolutely fantastic experience, thank you Alex on the Genius Bar for being so helpful!

K. P. (.

If you like Apple products then this is the store for you, every conciverable device is there to view and try, with helpful staff just incase you need help.

A. S.

Had an appointment so got there early went to get an iPhone issue resolved took a while to get seen too and told to come back a week later

A. A.

Really liked the colour scheme in store. Employees could be a bit more technically aware.

N. W.

Staff always awesome here. Long as you are genuine and wish to purchase products not just waste their time and fiddle!

K. H.

Brilliant service. Friendly staff. Excellent knowledge. I would recommend this store to anyone who wants the best.

B. M.

Excellent staff, convenient location and most of my issues were sorted as I waited.

G. A.

Just went for look, as I may be updating my iMac soon. The person I spoke to was very helpful.

S. C.

Brilliant staff, super helpful. Have no trouble recommending this store.

N.

They gave me a free replacement no stress/hassle as my phone was under warranty

K. D.

It's an Apple store, they are all the same. Repair department is a bit slow and as you'd expect not cheap.

J. D.

Friendly helpful staff. Great that they offer FREE classes on using their products!

K. B.

Knowledgeable staff which can help with product selection.

M. R.

Apple Store working with social distancing in place so you have to wait for a while to get in.

P. G.

Excellent service, warm welcome, friendly staff, excellent product well worth a visit.

P. T.

good collection system and nice and quick

B. T.

We see two different staff over the weekend both if which were very helpful

b.

Scummy company but nice store and the iPad I got has a good display

I. Q.

Always helpful there. Sometimes have to wait a few minutes to speak to someone but it's worth it.

B. T.

Very helpful staff, always willing to answer questions and make sure they have covered everything

S. B.

Excellent shop and knowledgeable staff, don't get hassled like you do in other shops.

L. P.

nice helpful friendly staff & shop probably like all Apple stores

j. r.

goof friendly helpful staff but Poor repair times promised 3-5 days over eight and my laptop comes back with a new problem!

A. C. C.

Spent a bit of time 2hrs in the shop on one occasion and on the other the phone is still not operating optimally

e. J.

Great service, thank you 😊

_.

I love apple they were so helpful on helping me choose between an iPad Air 1 and an iPad Air 2

S. c.

Great sdvucers got my xr up and running in 5 mins great service

R. G.

Great products even better customer service. Keep up the good work

L. A.

They were very helpful and friendly with helping with my mum's iPhone

M. B.

People there are absolutely wonderful they're so helpful couldn't have asked for better

R. M.

Helpful, knowledgeable and friendly as always.

W. G.

Went in with a broken Leather Loop band and they gave me a FREE new one on the sport w/o Applecare +!

V. C.

Just perfect shop!

A. D.

Not so fancy Apple store....kinda small than the usual has a ground and a first floor tho.

A. R.

The wait for service is much too long. Expesive but thats Apple for you.

A. O.

Great support, helped me a lot when I had problems with my Mac.

L. P.

Good service and friendly staff

N.

When my iPad broke they were really helpful and even replaced my iPad free of charge

C. W.

Conor Collins gave us outstanding customer service today

l.

Not an apple fan, was brought here with a friend to get his ipad looked at, very strange service

J. M.

Great service, great staff, very knowledgeable, friendly and helpful.

P. L.

Genius bar is a bit slow but people is very helpful.

M. R.

Very busy just wanted some headphones which took about 30min to buy

M. T.

Book an appointment before you go to avoid waiting in line (covid)

C. J.

Staff great, devices beautiful, prices to match

I. M.

Very helpful assistant George,did every thing we wanted

C. d. O.

Always good to check new devices .

I. B.

I went to this place with my wife. Their service is good.

H. F.

Went to get advice, staff very helpful, would recommend

D. B.

Quick, efficient aftersales, repaired phone in a couple of minutes 👍

F.

Sold me a phone, what more can you expect

C. O.

Busy as ever, takes a long time to get seen or helped as there are always so many people there

N.

Very helpful staff. They give quick, prompt and accurate info.

J. P.

Literally the best phones ever!! With quick and easy software

Z. X.

Very crowed, but nice staff.

S. S.

Friend bought his iPhone from here, staff was helpful

J. C.

Very helpful. A bit of a wait but worth it eventually

A. H.

Turned up out of the blue, got treated like a king, walked out with a new phone.

P. S.

Great location for shopping. Really is a one stop shop for everything

A. M.

Not a bad place to get your stuff sorted out

m. a.

Make sure you have an appointment they get very busy

S. S.

Very helpful staff, staff member got personally assigned to us

M. B.

need a slightly bigger floor area for Genius Bar

C. R.

please wwe need the ONE TO ONE service back sooooooon please.

A. S.

The staff is helpful, even though is always busy

R. Y.

Don't forget to book appointment for tech help before u come here..

E. T.

It's ok. They couldn't fix my phone though...

R. C.

Friendly staff and nicely designed store

B. B.

Staff are always on hand to offer their assistance

J. R.

Very busy. Hard ro get served

M. J.

Usual apple store lay out with lots of apple staff. Friendly people!

K. S.

Its quick if you have reservation.

S. S.

Very helpful and friendly really good.

L. E.

Not enough staff. Waited 20 minutes to be attended to.

M.

Very good and quick service

S. R.

Hard to get assistance you need without booking

C. R.

Purchased some ear pods excellent

P. S.

Very nice store it was very busy

D. I.

Thought I could get anything apple sorted here but guess I was wrong and limited

h. D.

Beautiful shop great customer service 🖒

B. F.

Too busy...3 hours wait to see a technician

s. M.

Awesome service and great range of products

P.

Just another Apple store with an Americanised approach to retail.

M. C. V.

Very professional staff

L. 4.

busy store and hard to find the location inside the shopping center

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