Reviews of Apple The Oracle. (Computer Store) in Reading (Berkshire).

Apple The Oracle

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223 Comments

Computer store

Electronics store

The Oracle, Upper Level, Reading RG1 2AG, United Kingdom

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Information of Apple The Oracle, Computer store in Reading (Berkshire)

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Reviews of Apple The Oracle

S. P.

In December, I purchased an iPhone 13 from the Oracle Apple store; however, the phone developed a minor defect in April, and the store offered me a replacement refurbished iPhone 13. I was OK with it till the same phone had camera issues! I went to the store yesterday and expressed my concern to Ead who is the team lead . She was super friendly, understood my problem, and sent me to Ricky, another fantastic Genius Bar technician! Ead and Ricky are both amazing people who offered me a fresh new iPhone 13. Aman, the sales guy, was even more gracious, providing a free £50 iPhone 13 cover! These three team are true gems who are a valuable asset to the company. I honestly can't say enough good things about them. I am delighted! Thanks Apple!!

P. M.

I went in to the apple store (Reading) and was greeted with a lovely welcome. I was seen within 5 minutes by a lovely man called Andy. He explained everything to me in brilliant detail and helped me choose the perfect gift. Thank You Andy x

S. P.

Not usually one to add a review but just wanted to say a massive thanks to Katherine (not sure on the spelling!) for being so kind and helpful earlier today! She took the time to explain various chargers/MagSafe accessories, and allowed me to try cases on the demo phones before committing to one. Spent a good forty minutes chatting, and it was just nice to have a sales associate who was interested in have a conversation while shopping. Massive thanks and shoutout!!

A. F.

Visited the Apple Store in Reading yesterday and was seen by a very helpful person called Shaq! He sorted my problem immediately after checking the problems I was having with my IPhone 6SE. Great efficient service and then passed me on to Katherine who again set up my new iphone. Both are a definite 5 stars category in my book, couldn’t have asked for a better service. Was also nice to speak to a person rather than an machine….. would fully recommend.

P. 2.

Not always helpful, sometime you need to book an appointment before you go. Staff are really kind. Big space like all apple stores.

J.

Polite and helpful staff, seem passionate about their jobs! Good selection of products. Can get busy, especially weekends. Always go weekdays as more staff to accommodate your questions and better customer service.

S. G.

We went on a weekday afternoon. I agree with the other review and experienced polite, knowledgable and helpful staff. Fantastic service from Craig at the Genius Bar.

S. C.

Nice place, good prices and beautiful place from people and children.

L. H.

Top notch service from greeting on front door through to purchase. Great display and knowledge from staff.

S. K.

Great place for apple lovers. Interactive staff and provide enough support to get the issue resolved. Mostly crowed on weekends but late or early hours takes lesser time.

R.

Always a great place to visit. Staff are friendly and helpful when needing advice or purchasing.

K. W.

Service here is always great, as is usually the case with the Apple Store….!

K. M.

Good service. Did a price match without me requesting it. Great.

F. C.

Very helpful team on the genius bar, friendly and patient with people. It's a big store, with plenty of space and demo products. It can get busy quickly, you won't wait long to speak to someone on the sales team, it's a huge team.

K. N.

Best toy store in the world ask any apple fan 😀

J. B.

I can't give full stars because I don't know the store well but what I saw was staff helping customers out very well.

T. R.

Great staff with good product knowledge, bought my first Apple watch here, staff very helpful in setting everything up for me.

H. S.

It's a good place to store your things

V. N.

Place where user friendly staff and best technology you can get . Forget about the times where you can criticise the support system. Best staff by all means and kids hangout place meanwhile adult sheds out his fatty wallet to diet plan ☺️

M. W.

I have nothing to say other than words of praise towards the management and staff. There have been a number of different occasions when I needed help with various complicated queries and the staff at Apple were more than helpful. They have promptly responded to my queries and met my needs. I was astounded by the level of service received every single time. Also the store setup is Covid compliant and secure.

R. K. V.

Busy but safe with all the latest necessary Apple gadgets. Technical support only by appointment but vast knowledge and friendliness off staff is worth the wait. 4 stars because there is always room for improvement ☺️

P. B.

1st class service from very knowledgeable staff we experienced on replacing our Apple Mac and purchased a pair of Airpods. Had to wait outside first, temperature taken and staff member took details so once in the store directed us to the correct area and staff member. The young lady Amanda who served us was very helpful an assist to Apple.

W. B.

Very busy store! Nice facilities to extensively try products (if you can get on them). Fair size one level store & many duplications of products to help cater for lots of waiting customers.

O. P.

Very pleasant experience today. The team here are empathetic, knowledgeable and helpful. Everyone I spoke to was attentive and kind. Gaz helped me out with my new iPhone 12 and delivered nothing short of white glove service. Well done, everyone. Keep it up! 🍏💯

C. S.

Some of the staff know their job, sometimes other staff get you confused

M. T.

Queued to get in and took a while to have my issue resolved First class resolution would definitely recommend

J. H.

Not somewhere that I usually visit, as an Android user, but it is very nice to be able to see all of the newest tech displayed in such a way where you can try it. Very clean and minimalist look throughout the store too, aligning to Apples ethos.

J. M. “. P.

Clean and very organised. Staff is trained and very helpful.

A. B.

One of my favourite stores in Oracle, good friendly faces.

V. V.

All the branded shop are there .Apple store,John Lewis ,Mankind,Vodafone,boots ,jewellery shops everything is there.

M. A.

Clean and safe shopping centre. Lots of people and has clear arrows for covid routes. Gets busy at peak times especially around places like Apple! Lovely riverside area as well for a wander with pop up shops quite regularly

A. P.

The place to go for Apple products, friendly helpful knowledgeable starf

C. C.

I was given a lot of help at the Genius Bar last Sunday. Thank you Craig for being so informative about my MacBook, and explaining what and how you were testing. I've taken your advice about not relaying totally on mains power and using battery power instead from time to time. This has made a huge difference; my 10 year old MacBook is now working better than it has been for months. Thank you also to Aneesa and to Heidi for being so welcoming and efficient. It was a pleasure to meet each of you. I was helped at the Genius Bar yesterday with a small technical problem I had trying to upgrade a piee of software on my MacBook. As always the help I got was excellent. Over the last four years I have been to the Genius Bar three times and every time the technical help I have had has been quite superb. thanks so much. And another visit yesterday. Again, everyone so helfpul. Thanks so much Raz, you did more than I expected, and at a time when the store was so busy. Have a great 2021.

S. K.

As with many apple shops globally, this one is no different. Has all of the devices on display, staff are knowledgeable and well train to answer any queries regarding any of the products. Apple customer support is one of the best in the world, it's nothing less at this location.

J. M. A.

Customer service in the entrance is really good. Inside is another thing, a "Geniuses" answer me "you can googled, I do not have all the answers" that is not a proper answer to a potencial customer buyer who visit the apple store to clarified queries about the product.

M. H.

Went into the apple store on Friday 21st feb to sort out a pairing problem between my Apple Watch and iPhone 11. The service I received was brilliant, efficient and got my problem sorted easily . Would recommend to anyone. A real pleasure to deal with them.

M. N.

It's very good service and friendly environment...

W. D.

Called to get an appointment for a replacement battery for my iPhone 6+. Unit taken in and told come back in an hour which I did only to be told do I want the bad news or good news. I chose the latter which was we have messed up the phone when de soldering the battery. The good news is we are offering you a brand new boxed phone for the original cost of battery replacement £25. Couldn’t ask for better. Well done Apple Reading

L. C.

Always busy but was approached by a very helpful man who wen got get my AirPods whilst I waited asked if I needed assistance on pairing them I said no as I had already used a pair before. Always nice and tidy and evenly spaced out.

E. A.

I love apple reading. They r never too busy for you in fact once u wall in they approach u and ask to help out even if u say now moments later someone else will come and offer assistance. We were about to buy the wrong product but thankfully someone corrected our purchase at last minutes. Also their support and upgrades/exchange of their previously sold products is fabulous.

J. D.

Took my daughter in to have her iPhone X looked at. The Genius there was really welcoming and kind. Diagnosis done, phone health checked and replaced. No fuss. No arguments. This is customer service the way it ought to be. Excellent.

M. K.

Freat customer service. I went there to replace my IPhone battery. They welcomed me very friendly and someone from technical team checked my phone and offered different options. They did their job on time and I am happy with the service I received. I was a bit unsure about this store before attending as the google reviews weren’t great but they did a good job.

S. C.

Staff (at least the lady that helped us) was very friendly and helpful. No pushy hard sell to go for more expensive products. The store is well laid out and carries a lot of stock. Going in the evening seems better when there are less people in there just playing on the kit....

j. w.

Went to the oracle today, not too much has changed except for Next which has taken over Debenham. Still worth a visit. A few empty units.

J.

They're doing the best despite the fact it's still social distancing. I went in to drop off my product as it was faulty and the service was excellent; everything was dealt with in about 15 minutes. (Also the store was nice and cool)

S. I.

It was a mixed experience. The genius bar was not the best experience as we didn't feel that the technician want to help rather felt that he is a bit annoyed that we even came with the macbooks. However, later, the sales person was absolutely excellent. He took his time and tried his best to give us the best deal and made us feel welcomed and valued.

R. C.

Good service and helpful with things. Can get busy so recommend booking in advance. Don't appear to have any wireless mice for sale outside of the super expensive and weird Magic Mouse. Very clean and tidy.

S. P.

We went in whilst it was quiet, served by a nice friendly guy. But for some reason half way through the sale / process of transferring my girlfriends phone to her new one he was told to go do something else whilst we sat there with someone periodically coming to check we were ok. I'm not a fan of apple anyway as they are absolute thieves, £45 for a plastic an silicone case. £30 for a screen protector you can get off the internet for less than half the price. So the sales experience is where they should shine... Sadly let themselves down a bit.

M. G.

Great staff, from whom I have always received brilliant service, even when the store has been crowded and the staff are stressed - a real credit to themselves really!!! - a real pity though their company can't do student discounts, nor can it continue the best products - ipod nano (7th gen) - doesn't need to connect to the internet - small enough to tuck into a pocket without being obvious. It's also been my lifeline and due to it being discontinued, as my current one is getting on a bit, when it goes, so does my lifeline (I get stressed easily, and being able to have easily available, ad free music, to just plug in and listen too really helps) - would like to see apple start producing them again - especially with the increasing backlash against constantly being connected to the internet.

s. b.

Really friendly staff and available to help you in anything you need. I really admire their patience!! Well done keep it up !!

M. C.

Initial welcome into store poor and member of staff very unfriendly and looked as though he was doing us a favour acknowledging us. Technician who dealt with iPhone fault was very helpful, knowledgeable and ran through fault and how to resolve next time should it occur again

A. G.

Love the cleanliness of the store and the staff are extremely helpful and some are quite funny, which makes the whole experience better. I did find though that as they are usually quite busy, it’s kind of hard to find someone who is available to talk to, but you are never waiting to long as they tend to be with more than one person at once (depending on what the task is) we just went in to pick up a phone that we’d ordered online, so we didn’t need a lot of attention and help as we were just waiting for it to come down from upstairs. Would recommend going in and having a look at the actual products before buying online as seeing them in person does them a lot more justice.

N. G.

Thanks to Hero who helped us pick the right device at Apple Reading

T. L.

More of a review of a person rather than the store. I was helped out by Gaz today. His patience, enthusiasm, clarity, product knowledge, and overall helpfulness set a very high benchmark for others. Top man.

C. H.

Most helpful and best shop in Reading, Helpful stuff and Very well organised! 5*

S. D.

Went in today to look into an I-Pad for use for my girlfriend for college. Weren't too sure what we needed but thanks to our allocated memeber of staff, Marcus we managed to find something very suitable with great savings too! Walked away very happy that we weren't pressured into any purchase and happy with all the knowledge and information imparted to us. Staff were interested, engaging and highly knowledgeable on their products. Also with covid precautions in place we both felt looked after. Well done to the team here at the Apple store! 👍

R. A.

Really polite and efficient. Long covid queues but staff came out to sort out problems ahead of entry to the store. well done

C. T. O.

One of the best shop experiences that I have had. The staff were helpful, friendly and knowledgeable. I also found out that the store is a part of the community so to speak with free workshops which are available to everyone one. And this is coming from an android user

h. w.

Very helpful friendly staff .sorted the problem out straight away .

D. J.

Called this Monday am with a problem about my iPad. Store was very busy but the staff were coping well - despite one or two folk expecting instant solutions - and after a short wait a member of staff explained the procedure for getting the iPad looked at. After about 90 minutes received a text informing me that my turn for a member of staff to look at the problem was coming up. Returned to the store and after about 15 minutes a very helpful staff member came up. Shak was his name and he was as helpful as possible, taking the machine away to see if there was a solution. In the end there wasn’t but I consider that Shak and the staff were both friendly, polite and helpful in a hectic environment.

J. R.

Just popped in to the store to purchase an apple pencil second gen, Brex was amazing, he gave me good informational advise about the ipad, he had a genuine persona and a nice smile, this is the type of customer service people strive for, well done Apple :)

a. m.

I have been to the oracle store a couple of times and I was served multiple times by difference peoples but yesterday, I have been served by Junan Collins, brilliant fella very friendly and efficient even when the store was a bit busier than normal the lad helped me and fixed my issue for why I visited the store. i hope store manager can reward the lad.

C. T. L.

It was too crowed and people un polite. The employees do what they can but not always they have time to answer to all the questions.

K. S.

Visited the store recently for an IPhone exchange, store is well equipped, quite ample, although it gets crowded easily given the layout. Plenty of staff members to help out but make sure to have time to spare even if you have an appointment as you will be waiting to be attended. Once you get someone, staff is very friendly and informative and does a great job in helping you out.

J. d. C.

Picked up a new iPhone for my wife this morning. There were delays due to systems failures but the staff dealth with the situation admirably. Harry was particularly good but all staff faced staff and customer frustration with a cheery yet professional demeanour. Great experience even with delays.

P. F.

Staffs are professional, but it can be slow in terms of process. I made a multiple appointments at the same time slot for multiple devices repairs. I arrived on time, but i had to wait at least 10 mins before a member of staffs picking up my appointment and unfortunately he can only deal with one appointments. So I ended up talking to 2 different staffs at the same time. And they had to run through all sorts of diagnose and checks before contacting the repair room. I had 2x iPhone 6 for battery replacement - one can be done in the same day, and the other one has to be next day!! This is because it took them a further 20 mins to check before contacting the repair room and then it was too late to send 2nd phone in. Although the staff was friendly, the entire process and waiting time has let me done!

S. S.

H&M has got a very good sale going on jeans, tops and dresses and the prices are amazing, also Next's shop is a great place to buy for home decor and cosmetics.

Y. L.

I went into the Apple store on the Oracle today, the second time I have visited it. Although my problem could not be resolved today, as I need to wait to re-access my iPad, the service on both occasions has been fantastic. I do not have the name of the guy I saw today, but he was great, patiently explaining what I need to do. Well done to him and to all at Apple. Thank you!

H. B.

Communication on our mobile phones are vital to keep in touch with our family and love ones abroad and at home during times of covid. No holidays abroad for us just lots zoom and phone calls. Keep safe everyone

M. H.

A very vibrant and convenient store with very helpful, attentive and knowledgeable staffs. The service is fast if you are purchasing a product but you have to make an appointment if you have an issue for repair or advice. This process may be fair but is cumbersome and you have sometime wait as most of the times they are late in calling you.

S. H.

It's an Apple Store. What else do you need to know? They did manage to mess up our order. It was no big deal, just a surprise.

C. F.

Brilliant service, couldn't ask for more !! After having some troubles with my ~5 year old laptop unexpectedly turning itself off, I did some diagnostics and reinstalled the OS but came to the conclusion it was a hardware issue. I made an appointment to see if there was anything that could be done, but expecting it to be uneconomical to repair. Instead I was told that it was indeed a problem with the logic board, and that it would be repaired for free !! Originally told it would be 10-14 days for the repair, I received a call 4 days later to say it was ready for collection. Im writing this on my newly repaired, good as new laptop. Brilliant service, will certainly be purchasing my next laptop from there too.

R. S.

Unbelievably good service. Went into the store needing to get my MacBook fixed ASAP with imminent work deadlines. While I didn't have a genius bar appointment, they managed to squeeze me in when they had some free time (thank you BEN!!!!) Incredibly helpful, extremely patient and very friendly--it's the great products and the service like this that more than justifies the price of apple products. Overall, an absolutely brilliant experience!

b.

Fantastic experience, could not have done more to help. One of the best Customer Service experiences I have ever had in any industry! What an amazing Team, I have recommended to many people and will continue to do so!!!!

B. P.

I was served by someone called Kevin who helped me with my MacBook Pro order. It was delayed unfortunately but he made several phone calls in order to find out where it was and why. He was great to talk to and helped a lot!

B. D.

Outstanding Service. Brought in old 6S for the battery replacement programme and it was replaced same day with no issues. A week later and i brought my 3 year old Macbook Pro in for the reflective coating that was peeling off the screen and again fantastic service - screen replaced in 30 minutes. Highly recommend this store!

J. M.

The store is very busy but I was impressed by the attentiveness of the staff and the expert knowledge. I was very satisfied by the way they handled my phone problem, explaining what they were doing along the way to diagnose the problem. I was satisfied with the result of my visit as I walked out with a working replacement unit.

A. D.

I got a replacement for my Beats Solo 3 that is still under warranty. the guy was very friendly. They ordered for me and received in a few days. I am very satisfied and I will recommend Reading Oracle AppStore.

T. J.

Friendly and very helpful staff.

L. M.

Spent hours here today, met numerous staff, everyone without exception was v helpful, patient and knowledgeable. Bought an iPhone 6 and went to an iCloud tutorial. Can't praise them enough. Will return. Thank you everyone

s. s.

Having read the previous reviews on this shop I gave myself lots of extra time to get my problem solved. To my great surprise I was approached as soon as I entered the shop and 15 minutes later was out of the shop with my problem solved. Christopher was extremely helpful and efficient. So from my experience excellent service. Well done. Susan Stapleton-case

A. M.

Lovely team. Very patient.

D. S.

Bright and airy store with good layout and displays. Products are out on display to try out before you buy. Generally plenty of staff to hand but can get v busy so have to wait for assistance. Very expensive prices compared to most other retailers so shop around.

D. S.

This is to put on record a successful experience at the Apple Oracle store. I had two problems to fix one was quite easy but the other a bit more tricky requiring a Genius. I was lucky enough to get Ken who was knowledgeable, thorough, friendly, cheerful and patient. And was able to offer many useful suggestions that will improve my Apple experience. This was excellent service. Thank you. Dr. David Seymour

W. B.

I was attended to by one your trainers named Andy. I do not have a very technical brain and am in my 70's. He was very patient with me and put me at ease. After sorting my problem out he explained that there is tuition available details of which I can find on your website. I shall endeavour to come to one suitable for me.

G.

Got my screen fixed for my I phone 6 here. The store is always extremely busy as you can expect from an Apple Store, therefore I always make sure if I have no appointment to go at 7.00 am and wait when the store opens. Lovely customer service and they fixed the phone in warranty, was very helpful and quick. For my MacBook Pro I came in as the hardrive gave up and I had extended warranty. Again very helpful staff but because I came in at work with no appointment, they were quick to tell me that there was no appointment for today. I waited for the next day and came again at 7.00am with no appointment and got it fixed within 1 hour. I think Apple with BMW are the 2 companies that really stick to the warranty promise and will exchange at the smallest issues. That's why I always chooses apple products!! They might be a bit more pricey but the customer service and the support is classes above Samsung and all the other rubbish..

L. B.

Great store and great staff. No idea why the reviews for this place are so poor, but I’ve had nothing but positive experiences every time I’ve been here (including two times for repair/ warranty work). Keep up the good work!

M. N.

I've updated with a better star rating because they sorted out my problem quickly when I got to the store, and were very helpful. They couldn't replace the faulty part that caused the problem as they don't stock that item, but Apple have sorted that out separately. The comments below about the poor telephone system - and the tip of saying 'manager' - still stand. Trying to call this store leaves you trapped in a labyrinth of telephone menus. It has an 0118 number but there's no option to speak to someone in the actual shop (as I needed to do to change a Genius bar appointment - which I couldn't do online as the website wasn't functioning). Instead you get directed to an awful centralised phone line which only allows speech recognition answers and keeps trying to direct you to Apple Care, for which there is a 10 minute wait. Why can't we just call someone in the actual store - and if we can't, why pretend it's a local phone number? UPDATE: when I got through to Apple Care and told them I wanted to speak to someone in the store, they told me to call back and say 'Manager' when the automated voice asked me what I wanted. That worked.

b. g.

Average apple store, plenty of staff

R. C.

My six-month old iMac developed a fault which meant that it would not start. I tried all the suggestions I found online and also the Apple telephone help desk but all failed. I was eventually referred to my local store here in Reading so that they could try. After trying all the normal checks they admitted that it looked like a part had failed and agreed that as it was within warranty they would repair it FOC. A week later I received an email to say they had replaced the Logic board and I could collect my now working computer. Since then no problems so other than the minor inconvenience of having to take it in and then collect it I am very happy with the service I received. The staff I spoke to were polite, helpful and very well informed The repair would have cost over £500 so I am relieved it was within warranty! Happy to recommend this store.

H. D.

Very good service when having my macbook repaired . was done same day within 30 minutes. shame about waiting times, having to wait over an hour for the appointment and couldn't book online before hand

1.

Bouncers on duty? No other store requires these arrogant meatheads that literally walk at you when you’re passing by the CORRECT way on the one way system.

A. H.

I came to apple with a complicated problem where my iPod could not be identified by my laptop and I could not down load my music to my iPod. it was a complicated problem but it was resolved in the best way it could have been and all the staff were amazing. I couldn't have asked for better customer service.

M. M.

Great store inside The Oracle shopping Centre. Well organised and usually well stocked for all things Apple! 📱💻⌨️ Very helpful and informative staff 👍 can get very busy! 🙄 So important to book in advance, or book in as soon as possible when you get there.

A. B.

Long wait for the genius bar even with appointment but very personal and helpful service in most cases. Your mileage may vary for out of warranty work.

M. E.

Over 100 shops and place's to eat

s. i.

Not really a customer focused retail outlet but more concerned about selling stock. However I do use store and accept the shortcomings. You are paying premium prices here and the retailer gets enormous margins so really there is the opportunity and cash to invest in the customer experience. Could do better!

L. F.

A couple of weeks ago I went with my little sister to the Apple Store in Reading as her 3 week iPhone had stopped working. We we so lucky to have been assigned an Australian chap called Aaron to help us - He was knowledgeable and within 2 minutes had worked out that the Main Board was faulty. I explained that the phone was only 3 weeks old, purchased from Vodafone and he advised me to go back to them and tell them of the fault and ask for a replacement. He even printed off a letter to advise Vodafone of the diagnostics he has performed and of the fault found. He said if I had an issues, to come back and they would do the repalcement for us, but why should we have a refurbed phone, when this was only 3 weeks old? A very good point. Vodafone were less than helpful and sent me back to Apple. Upon my return to the store, I explained to a lady that Vodafone would not listen and asked if I could please speak with Aaron again as he had said they would replace the handset. The lady advised me that Aaron had gone to lunch so I would need to make another appointment or call the Vodafone Customer Service number - Which she googled for me. As I was leaving the store, Aaron found me outside and said that he's had the situation explained to him - He again said that Apple could replace the handset but it would be a refurb phone, so he felt it would be better to go through Vodafone and get the brand new, fully functioning phone I had paid for! He didn't need to take time out of his lunch break to come a talk to me, or offer advice. The lady in the store didn't need to google a phone number for me. They went above and beyond and were amazing!

G. S.

Busy but efficient Apple store. Arranging an appointment for an iPhone battery was easy and the replacement was done in store in about 90 minutes. Would use this store in future.

L. S.

I wanted to update the Software on a discontinued Apple iPhone 5S for a family member– I went to the Apple Retail Store in Reading without an appointment and received immediate support using an easy, customer friendly understandable language. Knowledgeable and engaging – The Apple Staff were eager to help and went the extra mile to back up my device and explain Family sharing and providing insights into the features of the new OS Update so that I became more proficient with the iPhone. I enjoyed the personal, trustworthy “no pressure to buy” interaction with several members of the Apple Team and can only contrast this with the lamentable customer service I received at Samsung in Broad Street Mall, Reading – when I enquired about a repair to my daughter’s Samsung Galaxy. “As the model is old it’s not worth repairing the glass – unsure if we can source a replacement best to upgrade your phone.” –planned deflection to make me part with my money-unfairly nudged to keep up with the latest Galaxy model. At the Apple Retail Store it was excellent user experience and engagement from the start–As a business customer I have and wouldn’t hesitate to recommended Apple to all colleagues and friends and prospective technology customers. The perception Apple is expensive is not true – Quality, Simple and relevant design. Well Done Fin – Thank you for your help at the Apple Genius bar and enabling me to Update to the joys of iOS 11 far from the chaotic and intimidating retail experience I had with Samsung !

B. B.

Great customer service, fixed my MacBook out of warranty for free, would have cost £450 otherwise. Really friendly staff. Also handy for Starbucks

S. M.

Dealt with Ben at this branch, made my experience stress free and made it special. No issues at all and just resolved my issue with a simple exchange. Thanks Ben

m. l.

I needed to speak to people at Mac to try & sort a problem on my mac laptop but I kept putting it off after reading the reviews. I tried booking a slot online but I don't think this is even possible! I had to go to Reading today to get my car serviced so I popped into mac with my laptop on the off chance they might be able to help. After queuing for 5 mins (at 10am) they booked me a slot & said they'd text me. I heard back within 30 mins & within the hour my laptop was fixed (& iPhone screen that was broken). Very impressed after reading the crap reviews & would definitely go back. My advice would be to go early as I can imagine they get VERY busy!

a.

Great service although we had to wait 40 minutes despite having an appointment. My sons iPhone issue sorted quickly and free of charge.

N. K.

Great range of apple products

M. M.

Excellent service and very helpful staff! Especially one young man, his called Ricky , he was helped me and fix my iPhone. Big thank you ❤️

S. V. 4.

Apple are polite enough and deal with so many neanderthal people stuck up people who buy on credit and use the apple devices as a status symbol. Absolutely nothing at all with any Apple Store service when the staff have to deal with clueless thick people. I would personally tell them to F"#k off and buy Microsoft as its made for the thick.

K. T.

The Apple Store is perfect for purchasing your new Apple Mac Computer or your new Apple iPad or Apple iPhone. The Apple Store today is simply too busy at the weekends. The Apple Store will perhaps change as the Apple Stores were not designed for the high level of people that visit the Apple Stores at the weekends.

L. C.

Great place to shop

G. B.

Booked an appointment, arrived early, still had to wait more than half an hour to be seen. Problem was dealt with quickly after that but should have at least been given a guaranteed time rather than having to wait about.

B. D.

Very helpful staff with a swift booking system and fast service. As always you can go in to explore devices or have lessons on particular topics in groups.

L. S.

PROS: - big store, - a lot of choice, - helpful and knowledgeable staff. CONS: - wait times can be long (not that many Geniuses in the store), - they would rather sell things than help you resolve the problem, - pricey as Apple usually is.

A. M.

I don’t understand why people drop poor reviews on this place. It’s a normal Apple store with a decent customer service, in line with all the Apple stores that I have visited around the globe. Not 5 stars for the waiting

J. A.

I get dragged in here with the wife and daughter, normally to get something fixed. Personally I prefer Samsung products. The benefit is that they never borrow my phone or tablet.

E. M.

Very friendly staff. Returned a MacBook no questions asked. Refunded there and then. Great service!

S. D.

It's an apple store, so standard stuff: busy, sometimes impossible to get served, and expensive but excellent products. Don't buy accessories here, they're always cheaper elsewhere!

L. A.

Great staff. Went there just to wait and ended up with a fantastic support from the staff and Apple products for my daughter.

j. d.

Wow experience. expert team and very thorough help with product. would recommend this store for Apple product and service.

D. C.

Hell knows what the 1 star reviews are all about, went in once had to wait an hour 45 mins a text came that a genius is waiting for me, came in withinn the next 5mins they got me sat down waited another 10mins a genius came over and helped me out with my device, another time I called in and booked an appointment and It was bang on time with great service.

M. M.

We can have many choices

H. S.

Fantastic customer service from the team, A battery failure on a MacBook was identified and booked in for repair, I arrived without an appointment and the team went above and beyond to book the unit in for repairs, shout out to Franncesco, Sam & Kyle 🙌

M. H.

Just to add my voice to those who say that the staff have been in my experience - and my wife's too - very friendly and helpful. I can't judge their technical expertise, having none myself, but it seems to be adequate!

D. D.

Service slow. Waited an hour for tech support.

L. H.

Totally disagree with most of the reviews, I bought my new phone today and I asked so many questions, James was not only helpful he really went above and beyond to make my purchase hassle free! Super service Apple

A. C.

Had to queue and when a nice member of staff came to speak to is there was not slots left to go in. It is now shut again.

A. K.

A great service . Forgot the name of her . Curly hair with glass and coming from Croydon . Amazing service . Well done

E. J.

Purchased multiple items from this store on various occasions - never had a bad experience, always friendly, helpful and quite personal with what you're looking for and maybe recommend another product to fit. A STAR guys

P. R.

Nice store with their flagship products lots of customers.

J. B.

Professional and courteous service

G. J.

Nice to visit the store.

J. S.

Absolutely excellent service from the guys at the Genius Bar. Fixed my problem under warranty and I was in and out in under 10 minutes. Polite and efficient staff, couldn't have asked for a better experience.

M. C.

My experience simply does not match those I have read! I have had nothing but the very best of service and courteous, helpful advice when I have encountered problems - without exception!

S. M.

Lots of waiting and put a non-removable sticker over the front of a gift I'd reserved for someone. It was Christmas so could have been worse speedwise.

P. H.

Really helpful and knowledgable staff at this Apple Store. Really pleased with the experience. If only it wasn't so expensive.

M. T.

A good place to buy Apple products. If you want to ask a genius a question they can't answer. Ask them if the latest operating system is 32 or 64 bit 😂

A. I.

Lovely shop and staff always say hello when you enter and thank you when you go. You get to use the Macs and iPhone and iPad, and by doing that you get to know how good and powerful they are! My next computer is going to be iMac 27inch and laptop is going to be MacBook pro, and iPhone and iPad.

A. S.

Line was long, but well adjusted to covid customer service

J. C.

Great staff so helpful when called to help shame had to look around a lot

M. W.

Appointments only and temperature screening, so about as safe as you can be in a shop

F. C. o. R.

Nice gadgets on display

M. T.

A safe and friendly shop, and the staff are so knowledgeable. Please take my money Apple 🤓

S. T. W.

Nice experience here today. Staff really helpful. Ended up upgrading my MacBook!

J. W.

I've only been to any Apple Store once, it was this one. I knew exactly what I wanted as was out within 10 minutes. Exactly as I'd expect.

S. W.

I received fantastic support at 7:40pm (right before they closed!) yesterday evening. Thank you Apple Store Reading.

2. S.

Thanks to Ben for helping me with my Apple Watch problem

L. P.

It's apple 🍎 tastic like a crisp apple cider with an electronic signature taste

B. N.

Great facilities but you rely on being being served and the attendants are very busy meaning that there can often be a wait.

D. F.

James Littlewood is a legendary salesman. I came in to browse and left with the latest iPhone 11

R. O.

Brilliant but toilets hard to find and only seemed to be one lot of toilets

A. R.

Walked past, didn't go in, we've both got android phones.

A. L.

Made an appointment to see expert about girlfriend's phone . Was on time but seemed the guy was on a time limit.only got 10mins although problem was sorted it seemed staff under pressure to let on to next . Seemed little unfriendly

J. F.

Very well organised for the first day release of the new iPhone Didn’t have to wait too long and they was very helpful

A. S.

Staff is friendly and responsive. Location is easy to access. Parking is very costly, if using one at the Oracle.

A. K.

Staff are helpful and friendly. It can be very tight at times, and the stools are pretty uncomfortable to sit on

B. B.

Chris Helped my father in law in New zealand with tech help with a handset purchased in store

C. P.

If you pre-order your expensive electronic gadget and turn up at the recommended time, don't expect it to be ready, or for anyone to be interested in getting it.

A. H.

Great customer service and in depth knowledge of staff here make this the best place to buy your new apple product more importantly great after care too

P. R.

Excellent customer service friendly and very helpful.

J. R.

Great customer service as expected by Apple. Friendly, helpful staff that helped me purchase what I needed

M.

Big store, friendly staff.

P. H.

Standard Apple Store with security, genius bar and my of Apple stuff

J. V.

As always a good experience in the Apple store, I was looking to compare the regular iPad with the iPad Pro. Tends to be really busy in the weekend.

F. M. W.

Friendly and helpful staff.

J. F.

Loved how I could get support in just a few min, staff was knowledgeable and knew exactly what I wanted

O. B.

Excellent service, really cautious about covid rules

k. k.

Some guys at Genius Bar are really helpful and then some try and act really intelligent and waste time.

P. G.

Sorted our problem. Nice staff

L. W.

Very helpful. Got my Airpods and explained properly the specs.

U. Z.

The customer service here is 5 stars, staff are helpful, the products are also excellent.

L. H.

Totally disagree with most of the reviews, I bought my new phone today and I asked so many questions, James was not only helpful he really went above and beyond to make my purchase hassle free! Super service Apple

Z. W.

Very helpful and the run classes too😉👍

D. C.

Nice friendly staff who are knowledgeable. Just be prepared for a long wait at busy times

M. G.

Great staff, from whom I have always received brilliant service, even when the store has been crowded and the staff are stressed - a real credit to themselves really!!! - a real pity though their company can't do student discounts, nor can …

L. M.

Reilly was really great, helped with everything I needed. Top stuff

P. C.

Fantastic support, go out of their way to help, cannot understand why this branch is not 5 star+

f. l.

The help I received yesterday from a young man named Ben. he was so helpful and patient changing my phone

P. H.

One of Apple's many open plan sales rooms.

S.

Staff there are very friendly always say hello when you going good that you can use the apple mac and I phones and I pads as well

L. k. R.

Very nice place ☺️ Christmas 🎄 lighting also superb

A. K.

Great customer service as you'd expect from Apple store anywhere

B. H.

Naomi was friendly and extremely helpful, informative and helped me find the correct iPhone for me.

P. K.

Slightly expensive service but they would suggest cheaper alternatives where possible. Long queues and long waiting times for pre booking

A. G.

Thank you apple store for fixing my macbook pro without hesitation.

N. M.

Slow service and rediculous prices. I can't believe people buy into the apple brand

o. w.

Quick service once I could find a free member of staff. Very busy for a Sunday

C. B.

A very slick Apple outlet. A must visit if you are an Apple fan or need some assistance with an Apple product.

E. T.

Experienced friendly and ready to help Staff in a clean but busy environment.

P. C.

Fantastic support, go out of their way to help, cannot understand why this branch is not 5 star+

w.

The staff are good and friendly

R. M.

Very helpful staff, who were genuinly interested in my issues and requirements with regards to electronic media.

R. V.

Well it all about apple products ... they have all Apple products ... one can go into the store blindly if you want to buy any apple product

S. P.

Good range of products but Apple is always very expensive and the devices ate too locked down

A. Y.

It’s so busy still I am happy they give very good service

A. C.

stand up and take an award, love it Friendly,warming,normal people and glad to see you, A******

B. L.

Very helpful! Wonderful customer service. Even stayed after closing time to help.

T. L.

Friendly and helpful

D. S.

It's really gud staff is really helpful

R.

Brought my MacBook Pro great customer service. Well done guys.

P. J.

Outstanding service. Thank you for treating a loyal customer with unbeatable 1st class service.

P. M.

Exactly what we needed in Reading Town centre. A very helpful mall with parking spaces and plenty of stores

J. F.

Store is very good. My husband likes it. And I find it sp boring

D. R.

We go there to learn how to use the apple mac. The staff are very patient and helpful

A. M.

Went in to buy some AirPods , staff on hand nice and smooth transaction Thanks guys.

D. C.

Nice friendly staff who are knowledgeable. Just be prepared for a long wait at busy times

R. W.

Highly priced accessories. Better price in other shops

A. L. (.

Nice place to find a fancy gift!

I. W.

Great store with a wide selection of product / accessories, helpful friendly staff

A. M.

Amazing store for ones apple choice

m. f.

Great service, really knowlagable staff, but it does get crowded

r.

Always had great experience, courteous staff and doing their best, surprised to read neg. comments

M. C.

Well, the usual Apple quality. High standards...

V. P.

Goto place for apple products in Reading

D. W.

Great day out loads of shops and restaurants would i go back absolutely

t. B.

We had to wait for longgg time to get help from member of staff.

P. S.

Superb place for eating... Food is delicious...

R. C.

It's Apple. Good luck finding a salesperson, and prepare to be condescended to when one eventually saunters past

L. S.

Got the help I needed. Just very manic

B. S.

Nice and helpful staff. Quick and very professional services.

R. D.

Its apple.. expect to get ripped off

G. F.

Oracle almost ALL open. APPLE store very well managed.

J. M.

The first guy I spoke to was this older guy who wasn't helpful at all but a younger guy helped me a lot

L. M.

Reilly was really great, helped with everything I needed. Top stuff

L. S.

Brilliant

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