Reviews of Apple Southampton. (Computer Store) in Southampton (Hampshire).

Apple Southampton

0 Reviews

246 Comments

Computer store

Electronics store

Upper Shopping, Southampton SO15 1QE, United Kingdom

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Information of Apple Southampton, Computer store in Southampton (Hampshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

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Open hours of Apple Southampton

Popular times

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Reviews of Apple Southampton

J. L.

An outstanding customer experience. Thank you to Curtis and his colleagues for looking after me. I turned up with no appointment on a particularly busy day and in fairness to the staff who were on their feet from customer to customer a four hour wait was the price I paid for no appointment. That being said by the time I was seen by an expert and they couldn’t do enough to ensure I walked away happy. More of the same! Please Apple have more staff available. That being said, I have walked away happy and appreciate the professionalism and care offered by all staff!

J. C.

My experience at Apple Southampton today was 1st Class. I was greeted immediately by Sean who, in effect , stayed with me during my 2 1/4 hour visit. Initially he diagnosed my storage issue on my existing phone, sorted it and then helped me decide whether I wanted to upgrade. Under no pressure, I decided to do so. He then arranged for his colleagues to take me through the entire transfer and set up process. His colleagues were as equally solicitous and helpful. Just how a business should be run. Congratulations!

D. M.

They’ve consistently provided me with excellent service and always repaired or replaced goods on the best possible terms on 3 occasions now. Thanks for your help everyone at the store. A 5* Google rating is the least I can provide in return.

S. G.

Fine I suppose. Took ages for my genius person to come to my pre booked appointment only to tell me they dont know what happened with my device. They were nice but like I took a £10 train to get there. Maybe others had better luck.

C. L.

I found the service to be good, I went in without an appointment browsed then was asked if I needed help I said I would like to talk to someone and they offered an appointment for 10 minutes later - I browsed some more they reassured me it wouldn’t be long til I was seen, and that directed me where to wait and then I was served by a really helpful and pleasant young man who helped me make up my mind! Giving 4 stars just because of wait but actually could have 5 as 10 mins is not a lot for unplanned visit!

G. F.

🙂 Really nice store, very bright lighting & well layed out, helpful staff, I did find the security at the door over the top as the wanted to look in my wife's £30,000 Hermes Handbag... this is the Southampton Store needs to address the very tall security guard!!

L. “. z.

Didnt go in, stood in front of the pen......windows, watching the strange looking fashion sheep go about their business inside. Fantastic days entertainment, thoroughly recommend.

G. P.

Came in the Apple store with my wife to purchase a new IPhone 13 Pro. Louise who served us was fantastic. She talked us through the benefits from the 13 and the 13pro. Wife decided to go for the 13pro. Louise went out of her way to make sure my wife's phone was ready to go. To the point where she delayed her lunch. For this reason I give the review 5 stairs was for her service. She is knowledgeable, and friendly. I recommend asking for her if you are interested in getting anything from Apple!! Thanks Louse

T. D. L.

I have used this store for years, always respectfull and helpfull. I upgraded my fourth phone covering the past 12 years at this store.

J. W.

Great place with a very airy spacious layout and from my experience very kind helpful staff. They are thorough when fixing issues and happy to chat with you. Really glad apple's customer service guided me there. Top marks for their support

a. Z.

Really helpful! I was assisted by the wonderful Louise. Louise was very patient when answering any queries I had. She is incredibly charismatic and I felt comfortable and in very good hands! She is an absolute asset to your team. Please consider rewarding your incredible staff! 😁

S. V.

Great service, friendly staff, love the new store. Unfortunately I had to visit the store as I had cracked my iPhone7 screen. I booked a Genius appointment a couple of days before heading down. When I got there, I was checked in and seen within 5 minutes. The screen was repaired in an hour and a half. It was even done cheaper than a high street shop quote I had had.

M. S.

I took my laptop here when the haptic feedback stopped working. The staff were helpful, listened carefully to what I said, and tried various procedures to get it working. In the end they sent it off for repair. Impressive that all this was without direct cost to me.

K. U.

My husband booked an appointment after we arrived on site. One of the staff members told him it will be in 30 min. But later we learned it was actually booked over 2 hours later than we were told.

P. B.

I have been a Apple girl for almost 2 decades. Products are great. Customer service not as good

C. B.

Incredibly helpful and friendly staff, who made the process of my grandfather buying something a lot easier. Excellent service

I. M.

Nice store and staff. Very helpful but not ready to leave my Pixel yet.

J. C.

You can't help but be impressed, the level of expertise incredible.....products fantastic. And hats off to the guy giving a tutorial on photography, BRILLIANT. The store and team a credit to the brand ! Well done and thanks. New ipad Pro. Thanks Julian

G. S.

Always nice to walk in and plenty of staff to help with any questions.

i. d.

The best and quickest service today from Sergio. We went in looking for a MacBook for our daughter. Sergio was polite, provided us with useful information and was extremely patient with all the questions we were asking. Thank you Sergio you made the experience enjoyable. Apple Store Southampton is lucky to have you.

s. c.

recently went in to buy an iMac during Black Friday. I was assigned to Jack, from the tech repairs team to help me with my purchase. I can only sing Jack's praises, he's an asset to Apple - helped me through the buying purchase, as well as all the questions I had, and was very insightful, came away with a great experience overall. As always, the quality of apple products is brilliant, but does come with a price tag for it, but you do also get a good level of service also.

r. m.

I found it expensive than other shops that deal with apple though the shop is huge but my aim was to get a good deal.

A. S.

Hi, From my experience - Thank you Kevin for helping me choose my new phone.

j. b.

Very helpful Genius'. :) They fixed my laptop screen while I waited with no charge (loose cable).

A. H.

Apple is very expensive But the Lego store is just around the corner :)

J. T. (.

Superb apple store. Great and friendly customer service.

B. P.

I am leaving a 5-star review purely on the basis of the outstanding service I received from Charlie today when purchasing a new iPhone. Charlie went far overboard and provided a level of customer service that you do not see often. He replaced the screen protector that he installed because it had a dust particle trapped underneath, despite it being after his shift had finished and he had a lift waiting for him! I feel that it is necessary to give credit to people like Charlie who don’t just do the minimum required, so, I hope Charlie gets to read my review so that he can be proud of the work he does. There is a but…this review would have been 1-star if I had not met Charlie, as the security staff and check-in person were all extremely short and somewhat unfriendly. I’ve had better interactions with aggressive border control staff in the USA. The Apple store is not an international border. Still, thanks to Charlie my faith is restored and I’m happy overall.

D. M.

In December, I went to the Apple store in Southampton which was superb. I want to say thank you AppleSupport for your full support. That reminds me why I have been useing Apple products for over 15 years. Still have THE first #iPhone 👍👏

m.

Big bright and has a vast array of places to eat drink or to visit the cinema, in a word excellent.

D. D. C.

I received a very welcoming and professional service from part of all staff I spoke with. I had an issue with the camera on my phone and they were very quick to replace it. After a few minutes, I noticed that the problem wasn't sorted so they replaced the device. Staff was always understanding and polite. Store follows all the safety guidelines, have a few hand sanitiser dispensers throughout the store and team is prepared with facial covering, wipes for the devices and gloves for staff. I had no issues and for a busy store like Apple their service ended up being fast and efficient.

M. W.

glad with my experience there the apple atmosphere is similar in each of their locations

G. D.

Best Apple store I ever! Super modern! Employees are super kind and friendly! Sad they don’t have in Bournemouth and I have to travel 40 !

H. V. A.

Stock levels a hit limited but a great shop!

R.

I purchased a Mac Book Pro from the Apple website. The Mac Book Pro had an internal error, I had several calls with Apple agents to find that I needed to bring it into a store to have it fixed. Initially, when I took the laptop for repair, the staff overlooked the problem, called me up a day later to come to collect the laptop to find that it was still with the same error. This was very frustrating, & disappointing at the same time. I contacted them, and they were very shocked, to say the least, it surprised me to find that they did not find my error until I took it back the second time. I had a call within 15 minutes of dropping it off. The staff member named Kyle, (who may have the wrong name) stepped up, he told me that they hadn't seen this error before, it was something majorly wrong with the laptop. To remedy the situation, Kyle arranged for me to receive a brand new Mac Book with the M1 Chip because he had remembered that I had said in an earlier conversation, that it was the original one I wanted, but they had sold out at the time of purchase so I ended up with the version I didn't want. Kyle offered me the ultimate solution. I couldn't be more happier with this result. A major upgrade, it was annoying having to drive to Southampton a few times, but thanks to Kyle, my issue was resolved.

M. A. W.

Very bright and open. One of the biggest, I ever saw. Staff members are also really friendly.

S. A.

Annoying that you can't just go in. You have to queue outside and they give you a time slot as to when you can come and purchase something which means you're then walking around west Quay aimlessly. Then when it is your time, you have to go and queue in the shop until someone serves you. The experience reaffirmed that Android is the way to go!

D. P.

The queue inside was rather lengthy at the end of the day but the service when it came was excellent and made the decision involving an exchange much more informed than could be done online.

H. D.

Nice shop, never seem to have any apples in stock though

k. d.

Apple store is an Apple store. If you've never been to one they're all the same lots of staff and lots of tech

T. N.

Standard Apple store however doesn't seem have the customer service that I normally receive from other stores.

C. P.

Staff knowledgeable, always give great advice and never feel that it's a sales environment where they are trying to sell you the most expensive product. They always find what is the best fit for you. Well done. Also I saw a member of staff using sign language with a customer and was so pleased that they had someone there that was able to offer this service. Well Done Apple Southampton

N.

Extremely helpful staff, particularly Libby who went above and beyond the call of duty. No heavy duty sales pitch applied. The store is clean and light and well laid out. COVID security also excellent. A first class shopping experience!

C. Y.

Top notch Covid-19 precautions. There was a short queue to ensure the customers were safe. The guys in store were courteous, helpful and knowledgeable as ever in my experience of Apple stores in this country.

I. C.

Quick and efficient service and knowledgeable staff. Top marks.

M. S.

Nice clean and tidy.Great film.Very helpful staff.

M. P.

I called this store regarding ordering a iPhone 12 pro max, I spoke with someone called Michael who was extremely helpful and couldn’t do enough to help. He went out of his way and helped process an order for collection before my allocated time slot. Thank you. mp

F. A.

I'm not Apple user, but the staff here are very nice.

J. A.

1st Time visiting this store. Was impressed I got seen immediately. Not so impressed they do not do price match on products. I went else where to make my purchase

L. O.

Quick and pleasant experience under the circumstances of COVID. The apple team were able to fix my iPhone 11 with no issues at all. Will be purchasing more apple products when they come; and look forward to visiting the store when possible!

R. H.

A great service, We booked an appointment online to sort out our son's iPhone and found the whole experience brilliant. In particular the advisor we dealt with Calvin was extremely helpful and at all times we felt he had our best interests in mind and not selling us extra unwanted items Once again had great service here more recently when upgrading our daughters iPad , particular thanks to Luana and Emily

R. C.

We had an issue with a phone and managed to get seen straight away by a really nice guy who also sorted out my wife's Apple watch as well

B. W.

The social distancing was good and everything felt clean. It was a bit if a pain because they couldn't sort out my father in laws issues with his iPad after an hour of being in there and now he's been told he has to go back again.

n. c.

We were helped really quickly despite it being a Saturday and the shop being extremely busy and we couldn't fault the customer service!! Would like to thank Graham who was amazing, he was friendly and knowledgeable and went beyond anything we expected when visiting Apple Southampton for accessories for and help and advice regards the new IPhone. Will definitely be visiting here again if any issues arise, highly recommend!!

M. W.

Fair play to the Apple Store. Had a screen repair and battery swap on an iPhone 7 a couple of weeks back and it transpires the microphones on this handset packed up. This wasn't the fault it originally went in for and the phone was out of warranty. Expecting to spend hundreds more on further repairs to this phone they told me that the problem was unrelated to the screen/battery swap but since this was a known issue with certain iPhone 7s they will give me a complete new phone free of charge. Now that's capitalism in action. Great Job!

G. M.

Excellent service. I had a faulty key board. It was replaced without any argument. If only other stores were like this.

S. D.

Covid precautions in place with a queing system to limit the number of people in the store. The staff outside managing the queue and the staff inside were extremely professional and very polite. I've often heard about the "Apple experience" and seeing it in action first hand meant I understood what it meant.

M. B.

The security guard was more helpful than the staff

A. S.

Nice big store, but disappointed that they can't fix ipads on site and offered only a refurbished one at a charge.

O. S.

Very busy at weekends. Apple customer service is second to none and the staff here have always been polite and helpful. I have had a couple of repairs done, which exceeded expectations. Applecare certainly works out well for high value items.

S. P.

aways bworth a look good advise from staff

R. C.

In today’s society we are very quick to criticise but a bit slow to congratulate on a job very well done , well I would like to congratulate Apple in West quay. I developed an issue with my iPhone and I tried all the online fix it’s but had no joy, so I decided to take my phone into Apple , I originally thought my phone had died and was looking to purchase another one , when I arrived there was a long queue to enter the store ( due to Covid ) and a gentleman who asked about my query ( can’t remember his name which is a shame ) , I explained what the issue was and he started to have a look at my phone . I was expecting to have to join the queue and under normal circumstances I would have been more than happy but I had lost my father the day before , about 10 mins after we lost him my phone went into meltdown mode which is frustrating in normal circumstances but even worse in these particular circumstances! I explained I just needed to get a new phone or if they can fix the issue great but I just needed something done ASAP . The gent was great , he realised what I had done ( somehow turned on my accessibility mode ) but still had problems turning it off etc , he got others involved who were busy with other people and soon found another gent who was able to fix the issue , they were all very friendly , understanding and very helpful . Thank you all again .

C. B.

I was lucky enough to have Chuck set up my new phone on Friday evening. His knowledge,patience and customer service was excellent. He made me feel at ease and not a dinosaur - which of course I am. Thank you.

J. M.

10/10 very helpful ended up buying a macbook

B. W.

I went to Apple Soton and was demonstrated an iMac which I subsequently purchased however, the demo was done with the magic touch pad which I assumed came with the iMac but this was not the case, I was not given the option by the Apple demonstrator to have this and now I have to wait until they post or deliver that to me! Otherwise excellent service as one would expect.

K. B.

Very well organised shop. Spoke to an apple genius who was very knowledgeable and helpful.

B. M.

Yes, it's small and permanently overcrowded, but on my last two visits I had a really good experience. On the first occasion, when I bought a new iPhone, I wasn't kept hanging about and the whole thing was efficiently set up for me on the spot; on the second, when I'd lost the phone and came in to ask for advice, again I wasn't kept waiting, and the person dealing with me (on a very busy Saturday afternoon) not only managed to locate the missing phone for me but showed admirable patience in dealing with my inability to remember passwords and my incompetence in filling in online forms. Thank you!

F. R.

Brought my computer to repair and got an estimate of 400 pound. the computer was still relative new so I accepted the estimate on the condition it would be repairable. Got an email a week later to go to collect the computer that was ready and fixed. paid 450 pound to arrive home and discover it was still broken exactly as before. had to go back to the shop, even if i explained the situation they put me in two hours waiting list , so i had to ask for a manager to have my situation looked up and fixed . they had no idea what happened and i had to provide all the information about what they should have done and what i paid, so big trouble , no nice situation that eventually got fixed

J. B.

Booked a genius appointment with the Apple Store app. Went to the store as my iPhone screen had developed a fault. Phone was replaced with no hassle and was very quick and easy. Great service from Apple as usual. Store was very busy but seemed to have plenty of staff. Good experience all round and no complaints from me.

J. B.

At first I was upset at the wait time, which was delayed twice. However, the good service and helpful staff made up for that. A better notification system with appointments would be appreciated as I don't think the text system is all too reliable. Maybe give an ETA on appointments then tell customer to arrive 10 minutes before

S. N.

Love the new covid precautions. I've never seen the apple store so civilised. No chords of cruise ship staff using the free wifi. No random kids running around pretending they have new phone. It was just a great experience

S. J.

Always had helpful staff and prepared to go out of their way to help me. Even had my five year old Mac fixed for free, unexpectedly, when the mother board failed. This is due to uk law that any electrical appliance must last for at least six years!! And true to their word they fixed it free. I have bought many apple products over the years and they last or get replaced or fixed.

P. L.

Very helpful staff and plenty of parking, they know what they are talking about xxx

C. D.

Really good support to get the right product. Little overpriced on certain items imho (keychain for airtag costing more than the tag itself is wierd).

M. W.

Can never pull my 9yr old son away!! My daughter also enjoyed a fantastic visit there with brownies, all the girls were given iPad for the visit and created an invention the presented it on the large screen. The apple staff were great. However neither child can expect an iPad, I can't afford it!

J. S.

Polite staff and well organised. Put into a queue but seen within minutes. Very expensive products though. I could blow £2k quicker than in a casino!

C. D.

Booked an appointment at the Genius Bar as I had speaker issues with my iPhone and was seen around 2 hours later. Phone was tested and I had blown my speaker and they sent it in for repair and it was free thanks to warranty. They gave me a new phone and it only took them 2 hours, although I picked it up 3 and a half hours later. Incredibly helpful and friendly staff!

A. M.

Grest people, fixed my iPad in no time at all

D.

Came here for almost all of my Apple devices and can not fault their system. Have been here multiple times, especially to get my phone fixed and had my MacBook taken a look at and haven’t waited for more than 20mins. Really, really friendly and good service!! One of the most beautiful designed shops in the whole of west quay. White, spacious and welcoming.

B.

The staff are all friendly, approachable and patient. I'm just curious how does the apple store participate in the autism friendly shopping hour? It's stating the obvious I guess, but it's the best place to buy your apple products by far

N. T.

Absolutely mobbed as it was the launch day of the iPhone 11. However we were seen by Jen very quickly and purchased our MacBook Airs without delay. Great atmosphere and friendly staff.

D. W.

As a business and personal customer, over over 5 years now, I have visited the Apple store a vast number of times over this time, and the experience from day 1 has been superb. Ill go as far as saying its even improved over the years as the staff become more familiar with their products and fault finding, sand they are always organised, helpful, and professional in their approach towards me. I love Apple products in all honesty, and maybe this is why I am biased as I currently own the following: iPhone X iPad Pro 11 Apple Pencil Apple Smart Keyboard cover Apple Watch Series 4 Air pods MacBook 12 (2015) Apple TV (1st and 4th) As you can see from my list of tech I own I love my toys, and having tried to go over to ‘the dark side’ and attempt to work with Samsung devices (although very nice indeed) I just couldn’t stay away from Apple. The store layout is superb too, with seating areas all around the store for technical assistance, and also for the training sessions they provide, which I did sit through whilst waiting once, and the panels they had on the wall for visuals were AMAZING - Very Apple!! I look forward to my next visit to the store on the release of the next round of technology, knowing that each visit to the store will assist in me continuing to return, to spend my hard earned cash on their products!! Love you Apple!!!

L. C.

I had an issue with the GPS on my iPhone 6 which I have had for over 20 months. They immediately gave me a replacement handset which I was very surprised at given the length of time I have had it. I have never had a problem with Apple customer service and find that it is normally first class,. There are plenty of other companies out there that could learn from Apple,

A. K.

An absolutely tremendous effort to support a loyal Apple customer with after sales care, the Genius Bar Staff are an absolute pleasure to deal with and will place themselves into the shoes of the consumer to help you solve any of your after care issues! This is the 2nd time I have had to return due to different issues with my IPad and I was served with outstanding professional service to come to a solution that worked for me! Thanks guys!

A. A. P.

Had to go for an appointment yesterday. Staff were so polite and understanding. iPhone 5S issue, instantly got it sorted after the consultant I saw replaced it and gave me a free pair of Earpods as mine were broken. Highly recommend this store even after an hour and a half getting up there. Thanks guys.

E. L.

Had a problem with my Mac that had been frustrating me for months and the guy (I wanna say Rob) was really patient, it took around 1h30 to sort the entire thing out, but I was really super grateful for the time taken, and allowed to me. Top quality service.

P. S.

Under covid circumstances the staff are doing a great job it's not easy the security staff are also helpful and keeping the lines in order no complaints from me keep up great work and stay safe my trivial matter was resolved quickly staff have good product knowledge and point you in right direction quickly..

M. T.

Visited this store on the Sunday before Christmas. Despite the store being extremely busy we were seen my a member of staff with a few minutes of being there. Victoria was very knowledgeable on all the apple products that my wife and I asked her about. She demonstrated the Apple Watch and the Apple HomePod to us as they are products they we weren’t familiar with. We went ahead and purchased both. I had questions in regards to the iPhone upgrade program, AppleCare and the new Mac as mine is getting a little old and Victoria answered them all. Again demonstrating her knowledge on Apple products. We never once felt rushed or pushed to buy anything. Overall a perfect experience with a great member of staff. Thank you

G. T.

Had a look in to see more idiot's with to much 💰

L.

I have had a couple of bad experiences at this particular Apple store. One of them involved me being interested in the (brand new at the time) iPhone X, and an Apple employee coming up to me and saying “I wouldn’t get this, the back is glass it scratches so easily”. What kind of an Apple employee says that? The same day, a different Apple employee called my iPhone 7 useless. Again, what kind of Apple employee calls their own product useless? Not good. Recently I had a battery replaced and had a really good experience. But from past experiences I have to say it is the worst Apple store I have visited... and I love Apple.

S. O. S. o. E.

Not happy today. I came in with an Apple Watch 1st gen at 12:00. Problem: swollen battery (common watch issue) Got an appointment for 14:50, received a txt at 14:08 that I can come in. Came in in 5 and got seen at 15:15. The guy told us first it would take 4 days to repair. When I got seen by a a tech guy (can't fault him) I was told 2 weeks. I asked if I could upgrade to a non-faulty model and pay extra: "not possible". So two weeks without a watch now, despite coming with a recall fault and wanting to pay more and upgrade. They will send the same 'problem' watch repaired back in 2 weeks. Apparently it goes to the Netherlands, gets repaired there and is then shipped back to the UK. It must cost more than a new watch at cost. Not good on Apple. UPDATE: received an email after just 2 days that the replacement watch has been shipped.

A. W.

Visited to get my iPad repaired, they were running a bit late on appointments, but once I was seen the issue was rectified very quickly and I was given a replacement iPad immediately. Good service overall.

B. S.

The temperature checks in entrance and providing of masks to those who didn't have them made me feel completely safe entering. Also the statfd were very friendly and helpful

i.

Very happy with the service, always very good standards and very quick on the walk in genius bar appointments. The staff are always friendly and don't force you into buying anything but advise you thoroughly. Only downside is that like all other apple stores, you can't actually ring up.

E. C.

Bought an top spec macbook Pro from here and got the best service ever, I previously went into John Lewis and got terrible service so it was really nice to be treated so well. Good job!

B. L.

Such a well designed store. Airy, spacious, with background music that is not intrusive. The staff are always very friendly and knowledgeable, but not pushy.

A. F.

Busy store, small perhaps but plenty of staff. Had a Genius bar appointment that was a few minutes late but the staff were working solidly and when my turn came round my "problem" was quickly diagnosed and a plan worked out. It was the busiest shop in the mall in the morning I was there but not a bad experience at all.

S. 7.

Went to have ipad repaired. Very good staff. I would recommend and I will return too

N. O.

An amazing experience, speaking on behalf of my girlfriend she'd been having issues with her Apple Watch connecting to her iPhone. It dropped connection every now and then which proved to be quite annoying when receiving texts etc. Although there were several visits the team at Apple in my opinion have done their upmost and beyond in assisting and getting it sorted. We even met Graeme the manager who was very sympathetic and wanted to see us before we left to make sure everything was sorted. Every member of the team that we met was happy and you could tell that they genuinely wanted to get it sorted. In the end it turned out to be a hardware issue on the iPhone (very rare indeed) so a replacement was sorted there and then. We now have everything working as it should be! Special thanks to Curtis, Graeme & the other person (sorry we can't remember your name! But we will recognise you when we come back again!

O. G.

Really helpful staff. The guy who helped us actually suggested we could get the iPad cheaper at John Lewis, so we did. Love the honesty. So would be happy to return.

C. M.

I went with my Mum to get her iPad looked at. We had to make an appointment for about 40 mins later, they sent a text message to say when to come back. The guy that helped mum was very friendly, knowledgeable and helpful.

D. B.

I managed to get an appointment really late everyone was really helpful and Mark was a star at the Genius Bar he did some checks and really helped me out even though the shop was closing. Thank you a much better service over another Apple Store.

S. M.

Slightly odd they no longer display models and prices next to the devices. Left me wondering what and how much I was looking at.

B. H. D.

Really busy near the end of the day. Don’t expect to get a walk in Genius Bar visit, you will be sorely disappointed

S. L.

The staff were friendly and efficient, saved us a fair few quid too. A really nice experiencen

J. D.

Yeah, I've heard all the anti Apple stuff but if you have impaired vision, an iPad can be really helpful! The staff at this branch were very friendly and helpful. They put on free teaching sessions for i products too.

J. G.

I have used this apple store 3 times in the past year not to purchase items but to have them repaired. I had my partners iPhone 6s and also my iPhone 6s and Macbook Pro Retina repaired by them all on separate occasions. One phone needed a new screen and the other needed a new screen + front and back cameras (Drop Damage) which where dealt with very quickly and where returned to me within 2 hours. My Macbook funny enough needed a new Retina Display (£669) but I was able to get this replaced under EU Consumer Law for no cost at all. I was told this would take 7-10 working days to get sorted and the earliest I would hear back from them was within 3-5 days... much to my surprise I received my laptop back with a brand new screen in under 5 hours!!! All the staff are very helpful and friendly. I would highly recommending booking an appointment or turning up at 9am when they open to get seen quickly and efficiently as they do get very busy very fast!

J. W.

Much better experience with covid restrictions. Get to book your own slot to visit. Hope they continue to do the same post covid!

S. T.

People always in the way, standing around the store and outside the store, seems better early in the day. Staff seem polite though

N. B.

Everytime I have a problem, they fix it. Good service. Well run workshops. Standard Apple prices. No free parking available in West Quay

J. M.

The store put on a little trial of some pre-coding games for my kids whilst I browsed. Very impressive.

G. E.

I was waiting for the store to open (Friday 13th Feb) and explained that I didn't have an appointment that I'd got up early and travelled miles to get there in the hope of them fitting me in. They did indeed, within the hour! I came back 5 minutes early for my appointment and was seen immediately. The guy took one look at the iphone 6 and replaced in with a new one. No 'faffing' or quibbling. All in all a 5 star service. Treat people the way you wish to be treated is all I can say. I was polite and friendly and the staff bent over backwards to help.

R. F.

Sam the member of staff working in the Genius Bar while I was there helped out a lot, he was very polite and also very efficient after ensuring what I had come in for was sorted out for me. I would recommend this store to anyone since how friendly the staff are and also how efficient.

n.

My one to one agreement has just expired. It has been a wonderful opportunity to meet the most fantastic team of experts over the years. This constitutes great tuition value way exceeding the hight cost of purchasing a Mac as opposed to a PC. I have been able to expand my knowledge with these brilliant imaginative people who really have been able to tailor the information to my particular teaching/artistic needs. What will I do now that I can no longer have face to face help as the updates continue to change learned software formats?

E. T. U.

Genius bar is good. The rest not so much anymore. Their behaviour changed and not in a good way. They can be rude sometimes. Perhaps it's the side effect of being over crowded especially with teenagers (they just use the display items for social media selfies)...

H. D.

The Genius could not fix my phone but rather than just trying to sell me one he went through all my options and this jogged my memory - I pay for phone insurance through my bank! Boom - I contacted them and they organised a replacement through their service (after paying for the excess which was cheaper than what Apple could offer me!)

A. C.

Appointment booked online for a screen repair. Great informative service provided by Henry, thank you. Popped back later, phone as good as new. Hope next visit is to buy rather than repair!!! 😬😉

P. H.

Service from Matt was amazing, made purchasing my new smart watch easy.

N. Y.

Took ages to sort my brand new phone out for me that wasn’t working properly, bad experience. But the member of staff was really lovely despite this hence the 3 star otherwise would be a lot less

J. P.

I have noted with disappointment some of the pretty severe and highly negative comments on the review site. Whilst I have no reason to doubt their veracity, I wonder whether some are registered by those who look upon West Quay as a 'Supermarket' where they can drop in at will and expect to be assisted straightaway with any issue. It is not unusual whilst waiting, to see those who breeze in and adopt a mildly aggressive attitude when they cannot simply 'jump the queue! There is a system which allows you to set up a pre arranged visit... My wife and I have previously purchased i - pads and an i - phone at Wesr Quay and the standard of service has been brilliant! Totally customer focussed, with excellent guidance and genuine courtesy. The test is always when things go 'pear shaped'! I have just had the mis - fortune of my own i - pad locking up. Despite lengthy telephone assistance, the issue could not be resolved by Apple over the telephone. I went down on spec' to West Quay, explained my difficulty and despite being very pressed, they explained that if I was happy to wait, they would do all they could to try and get one of the 'Genius' technicians to speak to me. Only 35 minutes later I was introduced to Jake Barinov one of the 'genius' expert technicians. I had already undertaken a full 'back up' and he undertook a complete reset. Time was not an issue to him because he was organised and whilst my machine was working through 'download' he was able to attend to other customers. The 'pad' was still very stubborn suggesting that something was impeding the full download and making the system very slow. A second visit to West Quay a few days later and with a patient wait of around an hour they I was able to team with Jake once again. Sorted! Oh, by the way - and imagine just how many customers the technicians see in a day, Jake had a clear recall of dealing with my wife and I previously. Yes, he did because he handled the i - phone sale for my wife a year earlier!

R. W.

Needed a new I pad,our assistant Nick,was very helpful and answered all questions.we left with a new i pad.excellent service.

S. P.

A wonderful store run by helpful associates who can solve all your problems with apple products.

T. P.

Spent a small fortune in here over the years. Always been helpful with items I've purchased from them that needed repair. Most of the time it's VERY busy. You often have to wait for kids to get off laptops and iPads (they are busy surfing Facebook etc) so you can have a look before purchasing

R. B.

Very helpful staff. I went in to ask some advice about my iPad and even though i wasn't buying the staff went out of thier way to make sure i went away happy.

G. C.

Brilliant store always very helpful, even with device's they don't support anymore.

A. G.

Ok,never been there

D. H.

The staff were very friendly and helpful. We were seen straight away by a customer advisor who was very knowledgeable about the products. Overall a great shopping experience

H. P.

Fantastic help received to sort out my iPhone, Stu was fabulous! Restored my phone and all the functionality. Great service and very friendly. Could not fault them.

F. E.

West Quay shopping centre is a little sci fi and crazy for me and the Apple store was heaving but the Genius Bar appointment was on time and Matt my technician was able to solve my problem. Professional, courteous and very efficient service. Thank you!

D. Y.

Friendly, polite and knowledgeable! Triple whammy

M. P.

After a software update on my iPhone 7 it crashed, but I visited the store after arranging an appointment, and Wilma was excellent and within 30 minutes all was resolved. Thank you

P. C. T.

Apple stores are high quality stores with a lot attention to detail. Even the smaller ones like this one is an store that you'll want to visit. The location of the store is very good as always, in (probably) the most crowded corridor in the city inside the biggest mall in the city.

M. S.

I went there for technical assistance after l bought my iPad and the technicians were fantastic and patient nothing too much trouble,well done guys, keep up the good work

p. p.

Was extremely satisfied with the service and the way they resolved my issues of my iphone. All representatives were very supportive and helpful.

W. L.

Fantastic customer experience the sales person was just excellent answered every question I had and I got exactly what I wanted. Well done Apple Southampton.

A.

Absolutely amazing!! I love apple stores and 2 retail experts; D & K (won’t mention their full name) made my day!!! Fab service!!

D. W.

Good store with everything you would expect

b. f.

Marcin was extremely helpful and polite. It was an absolute pleasure working along side him whilst he helped me sort some issues out. Brilliant!!!!!!

A. C.

Went on Sunday to buy an iPad and was dismayed to walk in and find the shop PACKED..... However there was a sea of red tops indicating members of staff which was great to see ...was approached almost immediately by a great guy, I told him what I was after, he ordered it down and I paid him on the spot and left....all in all took about four minutes in a shop that was rammed with customers so good on you Apple Store for having plent of members of staff

M. U.

They zapped me with some Ray gun before entry and present I phone to be the ultimate thing in the world in the biggest most empty shop, it was okay may have 4 stars if I had a I phone

M. K.

I just had a very good experience visiting the shop today. Especially big thank you to Marius who was very Professional and willing to help me. Will recommend this place to everyone

D. A.

I like the place and good service

B. j.

Really good showroom ghe staff as well really friendly 🥰🥰

I. t. M.

Fantastic service. Extremely friendly and very patient! I would 100% recommend, especially if you are being helped by Michael - the best Apple staff member I have come across.

N. C.

It is what it is sells Apple products - prefer Google myself however if Apple is your thing you will definitely find something you like.

M. T.

A little chaotic at the moment, but that is understandable. Competent friendly staff sorted out the issue without any fuss and with good humour.

J. F.

The Apple shop gives a whole new experience. The open plan style gives you a real idea of the range of products and the staff are friendly and helpful.

C. S.

Very busy and with a queue but still had covid restrictions in place so that everyone could stay safe

R. M.

Always clean and assistants know every single detail about all products

S. D.

The screen on my phone was broken and I had been quoted £150 pounds in various shops to get it replaced. Went to Apple, they replaced it for £80 and did it within an hour and this was when they were very busy just before christmas. Can't rate them high enough

F. I. 1.

4 stars if it wasn't for the christmas music. is only 28th November we don't need to play xmas songs already! 'All I want for Christmas...is iPhone X' thanks!

M. S. L.

Amazing customer service!! I was served by Calvin who was really kind and patient. He was incredibly efficient and made sure that my experience in the store was a good one!! Thank you

M. J.

I have always found Apple and indeed this store offer great service, fantastic knowledge and always enjoy visiting even when i am not intending to buy any Apple products.

S. V.

The store is very small and crowded. The store could do with more space to walk around in, to admire the vast range of gadgets!! Despite this, the staff are very helpful and cheerful.

R. C.

Satisfied. In case of any repairs, Appointment before will help saving time and smooth process.

J. H.

Glen was very informative about the product we were looking to buy.

D. A. B.

Love it👌

C. P.

Very busy, staff were pleasant but not very helpful

M. A.

Great service had to que as temperature testing outside had to book you appointment in the shop

Y. C.

The guys rock! Customer care is excellent. Have bought my first iPad at this Apple Store (Before Android tablets where available...) .

A. C.

Went in to look at item to compare with other . Service was good and great choice.

N. L.

Always worth going in person. Great staff.

S. F.

Will the young man you helped me with my faulty IPad was so helpful pleasant and patient . Really couldn't have done anymore. Shame more businesses don't operate like this and have staff like Will .

g.

Very helpful staff.

L. B.

Excellent service and the member of staff we saw was really helpful 👍

C. M.

The staff seemed really nice. However the Internet here is the worst I've ever experienced in an apple shop

L. H.

Much better experience since store has moved to a larger unit within the shopping centre.

D. B.

The staff at Apple are always so helpful. Nothing is too much for them to tackle. We are so fortunate to have them.

s. w.

Very helpful staff. Brought my iPad in as it stopped charging. They replaced it with a brand new one.

B. A.

A good service provided and knowledge is of an a good level too.

C. L.

nice well informed staff, but insainly busy I ended up buying my MacBook air that I wanted elsewhere, as it was loads cheaper than apple were able to sell to me.

S. P.

If you like Apple gear, you'll love the place. Lots of geeky youngsters to help you part with more cash than the products are realistically worth.

B. R.

How can anyone give less than 5 star to Apple!!!

C. M.

Good place for food and entertainment

N. M.

Very helpful and friendly girl I think her name was Abbie

E. A. R.

Quit a day out queues out side lots of stors ietting only a few people in at a time

D. S.

Excellent customer service

P. S.

As soon as you enter the store you feel as if you are a part of the apple family. The staffs are really kind, absolutely loved it.

S. F.

Very pleasant and helpful staff during this pandemic, really helpful to my parshly blind stepson, very understanding

r. h.

Had an appointment at 2.30 but took till 3.15 to be seen.

C. X.

They've got live events in here as well such as teaching your how to using draw apps with ipad pro. Good place to visit.

F.

great products great store and very helpful store. Apple have got the experience so right ...

J. D.

Changed a lot since I was last there. But have to say much easier to get around. Everyone was so helpful, I got all the answers I needed.

V. V.

Loved it

D. P.

Excellent service. Plenty of good advice.

S. C.

Great up too date technology shopping place too visit

C. A. A. S.

Busy but very helpful staff. It didn't take them long to convince us to buy an iMac and we will return to buy an iPad shortly.

S. L.

Fantastic store with the most helpful and knowledgeable staff I have ever met. Great experience

V. K.

I'm their worst customer. Literally.

L. &. S. C.

Nice big store with helpful customer services

B. R.

It sells computers and phones 'n stuff. They are a bit pricey but are v shiney. Everyone is quite friendly.

P. S.

Really good store. The staff are always kinda and helpful the only problem is that it is quite small and can get quite busy making it hard to move around.

L. R.

Very helpful staff who helped purchase and set up new iPad and answered all my questions.

M. C.

Solved my laptop problems, saved me money by fixing the problems

J. B.

A small Apple store that is normally very busy with people using the internet! I have never found the staff to be that helpful and it's certainly not the place to go if you haven't got much time!

B. M.

The team at the apple store are always friendly and willing to chat if you need help with your new device!

P. P.

✌️

M. X.

New store is fantastic, much bigger than the last one. Great product range and friendly staff. Worth a visit

S. G.

It's apple what can I say always packed everything sky rocket high prices can't ever speak to any advisors and anything ever bought if I need the Warenty u gotta pay rip off money grabbing idiots I say ANDROID SAMSUNG ALL THE WAY

J. P.

Absolutely fantastic store. Superb staff and great support. Charlotte and Thiago especially! Thank you very much for your help.

A. E.

It's an apple store, you know what to expect

C. H.

Great organisation, providing excellent service despite the challenges covid 19 presents.

C. G.

Absolutely fantastic service...cannot fault the staff....nothing too much trouble ...highly recommend

B. c.

OK place

m. c.

Can't comment, as was a promotion, delayed my visit.

N. S.

Really friendly helpful, knowledgeable staff.

M. M.

Looks good and inviting. Prices on Apple are ridiculous now.

S. G.

Loved it

l. c.

You can all your Apple products here Southampton. The staff are helpful and they help me Ipad quickly. Thank you!!!!!

Y. K. T.

It's beautiful electronic showroom or outlet to meet all your basic electronic needs of day today utility.

M. A. J.

Great. Temperature checked prior to access and assistance from staff was useful.

A. S.

Great products and big fan but long wait times and poor customer service.

L. D.

On time, tech support was great sorted out issue no problem

O. M.

Make sure if you're going here you have a booked appointment because the queues are huge.

s. m.

Instruction lesson with Glen! Absolutely first class, a great service with a a great instructor

T. O.

Cool working environment. Good and respectful staff. Neat devices. Good prices.

L. W. (.

Good bloke, honoured replacement battery outside of warranty!

M. G.

I didn't go in.. I just stood outside.. but it looks very pleasant and staff look helpful.

M. H.

Ordered online and picked up same day smooth sevice really good concept

A. M.

Apple try so hard to make their stores perfect and they've pretty much succeeded.

P. S.

Even tho am android Apple store is nice and big and staff are very attentive and patient

A. A.

Brilliant service every time I go in. Sales and technical staff all knowledgable, polite and helpful.

n. c.

Good store but takes so long for them to see you 🙄

I. M.

Great service. Also greatly impressed with staff who could sign. Nice one

b. t.

Very helpfully staff with great knowledge of products, they diagnosed the fault on my phone. Fixed it there on the spot.

M. B.

The Apple store inside West Quay Shopping Centre Southampton, a nice little shop with very pleasant and helpful staff.

L. J.

The staff were friendly,patient and very helpful. I have found the workshops great.

L. B.

Went for a cubs/scout event... Very well organised and kids loved it

T. L.

Knowledgable efficient staff, plenty of help regarding a (free) iMac graphics card replacement

V. S.

The only issue is you always gave to queue to get in.

M. W.

Very busy and very loud. If you're looking to try out some Apple products come close to closing time at West Quay or early in the morning.

A. C.

On point

J. C.

I buy all products from Apple West Quay - staff lovely and always guaranteed good service.

G. H.

I brought my iPad and iPod from this shop it was amazing there except lots of people go in there to play not buy

S. K.

Cool

Y. D.

Extremely helpful and very knowledgeable.staff. live it Steve Jobs did an exellent job.b

j. v.

Always crowded

C. W.

OK if you like seriously overpriced tech, sold by knowledgeable real people. It won't last.

H. S.

Huge shop, great staff, very helpful, will definitely go back.

B. B.

Excellent recovery after port experience of being left for 45 minutes waiting for pre arranged appointment to commence.

J. E.

Customer service outstanding as per. With the exception of M&S, no retailer comes close!

M. P.

Friendly inviting, could do with having more people dedicated to checking in on busy days

a. g.

Very busy store but plenty of very helpful staff available.

G. M.

Wide range of goods

D. M.

One of the best apple stores i've visited in the past years

C. B.

Large airey store full of "apple" people.I find it a strange place,unreal in some way.Like a relegion but they all worship an overpriced product!

s. t.

Excellent advice from young technician 10/10

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