Reviews of Twilight Zone Engineering. (Computer Store) in Watford (Hertfordshire).

Twilight Zone Engineering

80 Reviews

68 Comments

Computer store

Computer repair service

346-348 St Albans Rd, Watford WD24 6PQ, United Kingdom

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Description Map Open Hours Reviews Contact Photos

Description

Information of Twilight Zone Engineering, Computer store in Watford (Hertfordshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Twilight Zone Engineering

Sunday

Closed

Monday

9am–5:30pm

Tuesday

9am–5:30pm

Wednesday

9am–5:30pm

Thursday

9am–5:30pm

Friday

9am–5:30pm

Saturday

Closed

Popular times

Sunday

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Monday

9
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Tuesday

9
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Wednesday

9
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Thursday

9
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Reviews of Twilight Zone Engineering

D. L.

Thank you for my experience to date! I received a high quality service from George from the Twilight Zone Engineering team, he supported in understanding my needs for the IMAC device and provided additional advice to answer all my queries. He has a supportive and professional mannerism & went out of his way to support. I was also so surprised with the quick turnover. The service has really exceeded my expectations and I look forward to using my fixed IMAC. Thank you so much for your help!

U. O.

Very friendly and very professional people. Fixed my Mac for a very reasonable price. They changed the hard drive on my Mac and migrated the data even though i was not expecting this. Excellent service. Thank you so much to the team for migrating my data.

l. d.

I contacted Twilight Zone with a major issue I had with my Imac running very slow and constantly crashing. As a graphic designer, I need to run multiple applications and design software at the same time and my file sizes are very large. To date I had spent hours on the phone to Apple to try and trouble shoot if there was any faults with my machine with the outcome being I need a more powerful one. Purchasing a new Mac is extremely costly and there is currently a waiting time of 6/12 weeks. I have a very tight deadline to complete and the thought of loosing any more valuable working hours, was very stressful. I called TZ and spoke to Andrew, who immediate understood what I was dealing with and offered recommended options for me to consider. I had the quote back within the hour to help speed up the ordering process, so the parts I needed arrived in time and contacted me early the next morning to make all the final arrangements to get my Mac booked in and upgraded. Andrew and his team went the extra mile to get it all turned around in 1.5 days to ensure I could work again on Monday. Staff were supportive and very professional. I am very pleased with the results and service and will be recommending Twilight Zone to all my friends in the creative industry. Alida Ducat Heartfordshire

N. F.

4 star because they were very nice and professional (great Covid procedure) but they could not fix my machine. I was quoted £200 for a battery replacement despite paying for 3 year AppleCare extended warranty. They ran diagnostics and computer said no. I phoned Apple that evening and sent it off to the Czech Republic to be repaired and had the full works done for free including battery, new USB ports due to faulty charging and a replaced keyboard. Had it back in 3 days via UPS door to door. It was a shame that I couldn't support a local business, especially in the current climate. I think this is a problem with Authorised Service Providers rather than Twilight Zone, but I will always go the official Apple way from now on.

J. M.

After almost soaking my laptop in orange squash, Twilight quoted me much less than Apple to repair. Took them much longer than expected to complete the work - was told 3-10 working days, but ended up being just over 3 weeks (waiting for a specific part). However, their service was very professional and informative with a really helpful attitude. My laptop is now in absolute PERFECT condition, and feels brand new. Will hopefully not need to see them again, but if I do, they will be my first port of call. Thank you.

A. S.

Just amazing professional service. They were able to fix my 7 year old Macbook Pro when Apple could not. Parts are genuine and the service itself was superb and professional. The people there are very polite and friendly! Shoutout to Andrew and Nelly for answering all my questions about the repairs :)

P. C.

Really great service. Had a warranty issue with my Mac book pro keyboard which was resolved quicker than anticipated. Thank you Twliight Zone. I would recommend without hesitation.

My MacBook Pro had decided to become non responsive and needed a repair! I chose Twilight, on recommendation, because the Apple Store had no capacity. There was a delay due to parts availability and then the onset of Covid lock down v2. However, communication was very good and Covid procedures excellent. The icing on the cake was that Apple covered the cost of the repair! I was able to collect my laptop in a Covid secure manner and it is working perfectly and looks like new! I would definitely recommend Twilight for any Apple repairs.

Thank you Andrew and team for the amazing service! I came in with a 2017 15inch MBP which had a faulty screen and a repair cost of over £600! After the engineers inspected the mac, they rang me up and told me i have more than 1 fault and that i'm protected under consumer law. My mac was repaired for free within 14 days. Thank you for going above and beyond the expected. I doubt i would have received the same level of service if i went direct to Apple. S

M. T.

Fantastic service good value for money good understanding of the problem great Covid protocols in place all-round nice people. Would highly recommend Twilight Zone engineering for either personal or business Mac or PC issues.

S. E.

Really impressed by the service from Twilight. Had to take a MacBook for keyboard problems and the team at Twilight were so good. Excellent communication both before and during the work, fantastic service and so friendly. I cannot recommend them highly enough

O. C.

The staff are very friendly and incredibly efficient. My ancient MacBook which I was ready to give up on was fixed within hours of me dropping it off. Excellent service I would highly recommend!

S. T.

Absolutely brilliant. Fixed my Mac for a fraction of the price that Apple quoted. In fact Apple said it was not worth getting fixed as Mac was an 'antique', just so I purchased a new one. My Mac is a 2012 model and Twilight Zone sorted out and said it has got a few years left in it still. Quick and friendly service. Would highly recommend. Thanks Guys. you rock!

A. M.

Fantastic service, my Apple Mac is like new and was fixed in super quick time. Really friendly staff, easy to park and an altogether a very good experience. I would 100% use their services again and can not recommend highly enough.

R. W.

15/07/2020 Just had my failing Apple IMac disc drive replaced with a Samsung 1TB SSD Drive by Twilight zone engineering. The speed difference is quite simply staggering!! Like buying a brand new IMac!! Very prompt and efficient service by Twilight Zone engineers. I have no hesitation in recommending them for any Apple repairs or upgrades!! Thanks

J. W.

Thrilled with the work done on my iMac. Great communication and recommendation on my options and the end result is a computer running better than ever. Great COVID procedures in place and just an overall positive experience.

E. O.

I needed to increase my iMac 5K storage, and Twilight Zone was one of 3 centres recommended by Apple.I chose them because they responded the best to my initial tech queries, even though they were furthest from me.I changed my mind half-way through, importing a part from the US for them to fit. Through out the 3-4 week process I found them to be friendly, knowledgable and very helpful.The bill was also very good value for money.The job was completed successfully and to my satisfaction. I want to thank Steve Leach and his team for a fantastic job-I very highly recommend them,and I would not hesitate to make the 90 mile round trip again if I had to.Great job!

I. R.

My Mac died, grey screen and spinning gear was all I had. I made an appointment at the Brent Cross Apple shop. Two weeks on a Saturday was the only appointment they had, I could not wait two weeks to go to Brent Cross on a Saturday so I began to search on Google for a Mac specialist close to home. I was glad to find Twilight Zone was walking distance from where I work. I gave them a call they said I could bring my Mac the same day and by the following day it was fixed. My hard drive was gone I had a 250gb hard drive and Twilight replaced it with a 1tb hard drive. They were so helpful and they explained to me what was what. My Mac is 8 years old but the staff at Twilight treated me like I had the latest model. Very professional and I would recommend them highly and look forward to returning in the near future to purchase my Mac Mini that was demonstrated to me when I collected my Mac. Many thanks Twilight Zone

M. L.

Checked out my Mac. Confirmed no problem with the machine. Just needed new cable. Very helpful and friendly service. Recommended!

E. H.

Great customer service very thorough and professional would highly recommend !

M. H.

Very professional and efficient service to fix a non-responsive mouse and keyboard on my MacBook Air. Thanks guys.

S. B.

What an amazing, professional service i received. I was told the work i needed on my device would take 3-5 days, it was ready to collect within 24 hours. I can't speak highly enough of this company. Thank you Twilight Zone Engineering for helping me out so quickly and efficiently

E. O.

Thank you to the team at Twilight for fixing my laptop so efficiently. Can't fault the service - the team were knowledgeable, friendly and fast. This is probably the fourth time I've been there, and they've resolved my issues each time. Great job.

D. N.

My Apple Mac encountered a serious problem which was going to be very very expensive to put right and which i simply could not afford to pay. I was very distressed as I needed the machine very badly as a means of communication at a worrying family time.. The team at Twilight Zone helped me compile the necessary documentation and then appealed on my behalf to Apple to repair it for a fraction of the cost of the original quote. Apple agreed to do so even though my machine ws quite elderly (as I am! )and it was fixed and restored to me. promptly and with the minimum of fuss. Thank you Lukasz Czauderna my brilliant engineer and thank you Neelam Khan for your kindness and efficiency. Indeed thank you all at Twilight zone engineering. for your co operation and help. A great service.

S. C.

Fantastic service. Courteous & professional. Definitely recommend and will return in the future if any of my apple devices breakdown in the future. Thanks to Neelam, Andrew and the engineers!

L. S.

My computer had completely broken. Andrew could not have been more helpful. Clear communication throughout and very Covid safe at the shop. Thank you for your assistance. Would highly recommend.

B. A.

Cannot recommend more highly. I thought all my home movies, photo’s and documents were lost when my computer froze. After spending many many hours working with senior advisors at Apple they eventually said you need to go to Twighlight Zone in St Albans Road Watford. They did an amazing job. Thank you.

R. O.

The guys at Twilight Zone are my hero's. They have been incredibly helpful and always gone out of their way to help me. I am not technology minded and they have helped me step by step understand and fix many of my problems over the last 5/6 months. Always a fast turn around. What I love most about these guys is that they actually care about you the person and what is best or right for you. They never pressurise you to buy expensive products or things that you don't need like the Apple Store staff do, at Twilight Zone you are not another number/customer, you are a person, they care and they do an excellent job, especially with someone like me who relies on their knowledge. I hands down would recommend going to them above any Apple Store, I've been commuting from london to watford just to deal with them specifically as they were so fantastic! Excellent service every time I've been. Absolutely fantastic staff and make the whole experience enjoyable.

D. A.

Changed my MacBook Pro battery for me on same day. Couldn't ask for more....friendly and approachable staff. Happy and well pleased customer

M. K.

Great service! Quick and solid. Guys working there are very nice yet incredibly professional and patience. I would with no doubt choose this over an apple store. Highly recommended.

C. T.

Family have used Twilight for over a decade - A* service and great people. I would recommend using Twilight over your local Apple shop.

L. A.

Very Helpful and very patient when i had a thousand questions about the Sonos Sound System for my house. Fixed my Mac in 2 days, very happy with the service i got.

T. O.

Just wanted to say Thank you very much for fixing my Lap top after PC World, said it was irreparable!! And you managed to save the data and photos. Very pleased, so thank you again! The Natural Therapy Clinic

J. L.

Very professional, quick efficient service. Great value for money, fixed my Mac with genuine Apple parts while I had a coffee next door

D. B.

Friendly and informative staff. Fixed an issue with my MacBook Pro on the same day - I will definitely use them again should any other issues arise.

M. W.

Very impressed with the speed of service and efficient handling of my laptop repair considering the Covid19 related circumstances. I would highly recommend Twilight Zone.

F. P.

Very pleased with efficient and competent friendly service from Alex. Would definitely recommend. Have an ancient MacBook Pro that needed an upgrade.

N. F.

Service how it should be - lots of communication, did everything I asked them to do, sorted out the replacement programme stuff with Apple *and* had my machine back to me within the week. Thanks guys & girls :)

Great friendly customer service, sorted every problem I've ever had on my macbook pro free of charge! Way better than any apple store I've ever been to, would recommend this place to everyone

J. C.

Very professional and gave a new lease of life to my iMAC that is now performing much quicker. Recommended

M. H.

Fixed my laptop in 24 hours which was crazy, I thought it was going to take much longer based on how severe the issue was! Great service, explained everything, very happy!

H. G.

They are excellent and professional. Looked after me and my sick computer with consideration and were available for questions.

J. S.

The work was fine but they are super expensive. Make sure you back your work up or its another £36. Harsh....

A. R.

Exeptionally professional service, very pleased with the speed and commmunication at this company, would highly reccomend to any prospective client.

M. A.

Absolutely fantastic experience, staff were very professional and explained everything to me in full detail. I've been using them for the last 4 years and I can say that I will keep on using them.

M. K.

fabulous services (with a smile) and much better than going straight to Apple! data recovered (YAY!) and mac all fixed. thank you thank you!!!!

S. A.

Absolute lifesavers and extremely professional! Got my MacBook Pro back to brand new

R. F.

Excellent, Friendly, Quick. Customer service with genuine care and thorough professionalism. An experience that is life affirming. Thank you

A. T.

Really happy with the service from these guys. Thank you for rescuing my wine soaked mac! *****

j. n.

if calsberg ran an i.t company this would be it great service and so so helpful cant sing twilight zones praises enough thank you and see you soon!!!!