Reviews of iStore Woking - Apple Authorised Service Provider. (Computer Store) in Woking (Surrey).

iStore Woking - Apple Authorised Service Provider

792 Reviews

203 Comments

Computer store

Mobile Phone Shop

Computer repair service

Computer service

Computer Shop

Mobile phone repair shop

Unit 71, Victoria Place Shopping Center, Woking GU21 6GH

Description

Information of iStore Woking - Apple Authorised Service Provider, Computer store in Woking (Surrey)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of iStore Woking - Apple Authorised Service Provider

Reviews of iStore Woking - Apple Authorised Service Provider

m. h.

The gentlemen in the Woking I store are absolutely brilliant. Friendly, extremely helpful and take the time to listen and offer sound advice, rather than just try and sell you something you don’t want or need. Went in with a busted phone and they recommended, based on my budget, to send off for a full model replacement which saved me double the amount of money to buy the latest version. Love my phone and my contract so didn’t want anything new. All done in 3 working days, everything down via email. Even lent me a loner phone for a fair price with full refund on the deposit. Top work guys, thank you so much again!

V. T.

Great customer service. Consultants very friendly, professional and always ready to help.

K. H.

The best service I had when buying Apple Products Ben served us and was able to explain everything and we bought I phone and I Pad plus accessories too !!

r. m.

I Was going to buy my iPad Pro from Covent Garden but the staff there were terrible and couldn't care less. I found my local iStore online and the staff were insanely awesome! couldn’t recommend them highly enough. The manager served me , set up my iPad and got me up and running in no time at all. He was absolutely fantastic, he is really helpful and when I get stuck I go in and get help from him instead of my local Apple Store!

C.

The Technician in store was absolutely amazing and friendly he took my phone in for repair and within the day I had my phone back with a new battery. Highly recommend! All the staff here are super helpful!

C. H.

Really helpful team. Unfortunately most items are out of stock so I wasn’t able to walk in and walk out with a new MacBook but the team did all they could to get one ordered in for me and then called me to let me know it was in as to save me the muck about.

C. A.

Absolutely brilliant team at the store yesterday when I went in with a very sick iMac. Thank you to them all but especially Simon who not only fixed the issue but explained every step of the way which minimised my stress levels. THANK YOU! Highly recommend.

M. M.

They have just one shop assistant and phone stock is limited and don't really are reflected the theoretical offers . You select an option and after that you must to change your options because they don't have that model in stock !

M. C.

Always helpful in the woking store and i would highly recommend going to this store for help or to buy new Apple products Thank you please keep up the hard work

B. W.

kingsleigh gave me loads of information when deciding what device to purchase, very satisfied with his customer service

J. H.

Chip at the I-Store did a great job and sorted my I-phone 6s battery problem in a couple of hours. Result is one very happy customer with a phone as good as new !

S. P.

I was so impressed with the help I received from Kingsleigh that I not only purchased a new iPad Air but also an iPhone 12. He was on his own today but managed to deal with 2 or 3 people at the same time and always with a smile. Kingsleigh was extremely knowledgeable and explained everything in a straight forward way and made sure I understood how to use the iPad and iPhone. He somehow managed to give me personal attention without excluding other customers waiting . Very well done.

S. E.

Fantastic customer service, friendly staff and lovely service! I was overwhelmed by the advice and support each member of staff gave. They were more than happy to help with my enquiries for a new iMac and resolve any issues with my old macbook, as well as offering a free data transfer! Wonderful experience

H. S.

Thank you John, for your outstanding customer service! Great personality and not to mention extremely efficient in reviving my phone!

t. n.

Came to the store recently looking at the deals ,had great customer service, I was talking with nice guy called Simon really helped me

G. H.

Simon and King helped set my device up and were very professional and knowledgeable.

L. O.

Booked a repair appointment for my keyboard, they saw me on time and fixed the broken key in all of about 10 minutes. I'm so happy! Great service.

G. W.

My iPhone was not charging due to dust/fluff in the connection port. Delightful young woman cleaned/sprayed it immediately and got it working

D. B.

Great experience in store, especially with Patrick who was a massive help

J. B.

Amazing staff and really good service would recommend this store to anyone. Everything I needed to know was answered there and then and they went out there way to help me. Wouldn’t go anywhere else now for Apple products.

M. D. C. R. M.

I couldn’t get better attention. My friend Huck, who I never met before but now I feel like a friend, assisted me very patiently and politely for at least three different issues. He speaks Spanish with a perfect sevillano acento and I would never guessed he was born in England if it is not because he told me. If you want to talk to someone nice just go that istore. Muy buena atención al cliente y perfecto manejo del español! Un chico muy agradable que te ayudará en lo que necesites. Recomiendo este lugar.

M. O.

iStore only sells Apple products. However, not all the staff is familiar with the details of these products. It is a convenient place to touch, see and feel the Apple products BUT, if you want further information, need to go to the nearest Apple store. There is one in PCWorld in Guildford. Of course, there is the internet.

R. H.

Our thanks to Yas for the consideration and attention he put in during our time there. The purchase of the iphone was straight forward, but how our additional requests were handled really made it feel the service was about quality and not simply making the sale.

D. D. R.

Got my MacBook Pro repaired perfectly and quickly. Highly recommended! Thank you Aida for a great customer service!

F. A.

Friendly staff. Very informative and helpful.

A. V.

I had a problem with my iPhone I when to lphone store in the peacocks in Woking and met Aida who I found very professional and helpful she sort the phone out and so helpful I would definitely recommend to go there

G. B.

We have been to this shop on several occasions for help and have be been received with courtesy and knowledgeable assistance. On each occasion our problem was solved. I would not hesitate to recommend this shop.

s. a. o.

Came in as I had issues with my MacBook Air. Mike was really helpful and knowledgeable. He understood the issues and was really acomidating Especailly as I have ever had a Mac before.

D. M.

Exceptional service from Simon and Jade, friendly staff, so helpful, I came away with exactly what I wanted, thank you

H. T.

An excellent experience at the istore@woking. Brilliant customer service, they fixed my machine quickly and offered good advice. I shall return in future. Thank you. 😃

L. Y. c.

Staff were incredibly helpful, Alina was patience with me, talked me through everything step by step, made me feel comfortable and confident about the product I wanted, really knowledgable,

C. M.

Great help from Kingsleigh selecting a phone and setting it up for me. Thank you

H. M.

Amazing service by all the team at istore Woking - highly recommend heading there for all your Apple needs!

J. N.

Technology can be very stressful when it goes wrong! Mac Book Pro screen failure lead to the discovery of iStore Woking. Great staff - really knowledgable, customer focussed, calm (especially in the face of my stress) and helpful. Kingsleigh, in particular, was a star. Even though this is not local to me I would go out of my way to shop here for technology again.

C. G.

The assistant (I don’t have her name)was very pleasant and helpful and showed a lot of patience

a. b.

I have to say that all the guys in there are so helpful. I had an issue with my iPad and after a little bit of time we managed to get it sorted out. the guys in there were so helpful and knowledgeable . 10/10

M. K.

Simon and King were very friendly and are always there with a smile. I would recommend them to anyone

K. m.

Great service. Fixed my phone battery in an hour. Mike was extremely helpful and knowledgeable. 10/10 would highly recommend

S. 7.

Simon is a absolute gem fixed my phone and a very friendly gent must keep here

S. M.

Friendly staff, all line of iPhones and Macs and iPads, very nice and cozy atmosphere inside:)

M. I.

I had a repair done on my iPhone, the service was impeccable, I was very happy with the results! Would definitely go again

E. B.

Brought my iPhone in after having multiple issues with it. They ran some tests on my phone and helped me resolve the problem. Very happy with my experience

E. H.

Simon was extremely helpful and was able to sort all the issues we had. Very happy with the service. Thank you.

T. I.

Staff were super helpful even though I went in for some trivial info regarding my MacBook. 9/10

P. g.

We purchased some Apple airpods today and the staff were so knowledgeable about the product, not like Argos (Woking) will in future buy all Apple products from this store. Thanks guys for the 5 star service today. Sunday 09/10/22.

J. T.

Really great advice from one of the guys in store. Patient and knowledgable, helped sort multiple issues I was having. Top service.

L.

Really lovely staff here. I have just got my first I phone for 7 years and have to say they have improved alot.

J. c.

Not only did they fix my problem with my iMac but they gave me tips on best application to use and saved me money with unnecessary protection I didn't need....excellent

G. W.

Very helpful spent time showing my 80 Yr old day how to use his new ipad

P. G.

A good place to play around with Apple products. Actually has a better layout than most official Apple stores. Seems understaffed though.

A. M.

Great Service, fixed my iPad Pro quickly and it was under warranty, Ben was brilliant.

B.

Great customers service! Thanks so much for your help!

m. a.

Staff and service was efficient, friendly and knowledgeable. Would highly recommend Woking Apple store.

J. E. O.

The staff were really helpful and friendly. They helped me solve my problem quickly and effieciently. Great service

S. O.

I bought some AirPods and had the loveliest salesgirl, absolutely charming 10/10 would buy again

M. C.

Advantages Great Service with a particularly difficult IPhone 11 issue. Comment Kingsley and the Team (Patrick, Chip, Jade and others) were all involved it trying to deal with an IPhone11 that was locking/freezing up randomly. The issue started in Dec 2021 but were intermittent. By March, it was freezing up regularly and for 6—8 days at a time! Kingsley worked tirelessly to get the issue resolved and he and his team are a credit to the Apple Premium Reseller organisation and found detailed logs in the machine that proved it WAS indeed HARDWARE PROBLEM! Well done Kinglsey and Patrick — Gold Star! This was not a simple issue - the difficult was the nature of the problem as well as trying to deal with Apple in Ireland who really struggled to understand that the iStore had found a Hardware problem in the logs from early Jan when the phone was in Warrantee BUT Apple refused to accept that the logs were from my phone because Apple said it was software and did a full reload on the phone, WIPING THE LOGS ! Fortunately Patrick and Kingsley at Woking had screenshot the relevant page! Eventually Apple agreed and a letter from the iStore (Apple doesn't have a channel to their Premium Resellers would you believe!) leaving the customer to play Piggy in the Middle!!!! For Apple to class themselves as Customer Centric is a joke - Apple Ireland need to take a long hard look at who it is that they think they are serving by not having a direct communications channel with the Reseller network! Thank God for the tenacity of the iStore in Woking!!

Y. E.

Staff member called Chris helped me get an ipad, made it easy and simple!

M. R.

Required help with Apple Watch on (14/03/20), Ben was very helpful, knowledgable and professional. Thank you very much

M.

Very knowledgeable and friendly staff, always my first port of call for anything Apple

A. K.

Attended to quickly, respond to well and efficiently. Good place to get your iPhone quickly looked at.

n. a.

Great service from very friendly staff Thank you and well done

J. L.

Went in knowing what we wanted, whole transaction completed with no fuss. Tom was very helpful!

S. A.

Amazing service and enthusiastic team!

C. M.

Very good and helpful, took their time, (assistant Jade)

M. J.

Unless they can replicate the issue they will not entertain the apple care and let you go home with an ongoing issue.

B. E.

Very helpful with a warranty battery issue, could not have been faster.

v. r.

Fantastic service from Kingsleigh. I popped in to the iStore in Woking with a iPhone speaker fault. They new exactly what the problem was, fixed it and I was in and out within 10mins. I would definitely recommend.

H. B.

Excellent service from Simon. I can’t recommend him enough. Thank you

J. C.

Simon at I store Woking was very helpful in solving our IPAD issue

T. T.

Great customer service

M. R.

Absolutely top service from Alina, will definitely come back! Thanks for all your help!!

M. V.

Gotta love Chris, top product knowledge and extremely kind and courteous

k. k.

Good

F. S.

Harry , fantastic customer service Clarify all about Apple TV

P. S. M.

Very satisfied ....very helpful staff Simon very patient and explain everything.... excellent professional service

S. S. S.

Nice

D. G.

Ben was excellent today, great service. Brad gentry

S. K.

Monday afternoon my Apple iPad gave in to old age. I was so upset so I now have to rely on my family to take me out, I'm 82 and early this year I had to give up driving . Can't walk far. So off we go to Woking Tuesday afternoon, wheelchair at the ready and grandsons wanting to push me into this shop to be greeted with a lovely smile from Kingsleigh and knew I would get sorted, and yes a new iPad. Kingsley went that extra mile with such smiles ,laughter and banter making my trip so special . Thank you Kingslegh from my daughter in law and grandsons , they enjoyed your banter too. Highly recommend iStore if you have problems. ⭐️⭐️⭐️⭐️⭐️

T. F.

Been here many times and the service remain the same, good service over the years

S. C.

Got a repair quote for my insurance quick and easy

S. B.

Excellent service from cheerful, knowledgable staff. Great experience.

P. L.

Very good!

P. K.

Friendly staff and very helpful.

Ł. M.

Very good and fast service. Staff is very helpful.

R. B.

Simon & Mike were really helpful. Thank you

h. l.

Kingsleigh is amazing!

M. E.

Amazing service extremely helpful and very professional highly recommended

J. s.

I was visiting from the US and the staff were great

B. D.

Amazing customer service. Rehaan was extremely helpful and very polite. He checked my daughter's iphone and removed the cracked screen protector. Confirmed no screen damage. Great job. Thanks

S. B.

Unfortunately no iPhones were on display

R. G.

Great staff who are knowledgeable and helpful.

M. R.

The sublease to polite and always helpful

G. S.

Good efficient service, very helpful

H. S.

great staff, very handsome

J. S.

Excellent service

P. K.

King amazing

R. P.

Lovely products

S. P.

Reseller

C. B.

Bad service

N. A.

I am going to University in September and wasn’t too sure of whether to get an iPad or MacBook. Yas was incredible, suggested a MacBook with various financing options! He is the best salesman I have ever dealt with that cares about the customers needs and goes the extra mile. It’s not just about a quick sale or another customer. Extremely professional and courteous and definitely will be going back to him for my Apple needs.

K. B.

Very helpful

A. D.

I needed a quick repair on my max keyboard (key was missing) and dropped by this morning. Chip, Rehaan & Kingsleigh took less than 5 minutes to replace the missing key! Very polite, quick and professional :) I highly recommend them and will surely come back to solve any other problem!

m.

Excellent professional service and friendly advice by Kingsley. Very clean shop. Excellent professional service and friendly advice from Kingsley. Very clean shop.

E. Z.

An organized and distinctive place that stimulates the desire to buy.

G. S.

M. B.

L. M.

J.

O.

R. E.

m. s.

I was most impressed by the staff at Woking Istore .Yas in particular was so patient , understanding and helpful . Because my old iPad was over 10 years old the transfer of data was not straight forward. However Yas patiently worked through the procedure whilst patiently explaining to me . Thank you

M. B.

My daughter needed a phone upgrade in June (2022) the stuff at the Woking branch was very professional, quick to serve us and very accommodating to our needs and expectations. We got the latest iPhone which was also backed up and set up by the team. Furthermore, the store was quiet and with minimal waiting time. We will definitely return for future purchases. Thank you Woking team.

T. H.

A. P.

U. B.

M. D.

Rehaan was a very helpful young man. He told me the problem with my fast draining battery was leaving my apps open and that I did not need a new battery. Great service.

S. L.

I had mislaid my charger. Rehan and Patrick kindly put my MacBook on charge all day in the shop, and didn’t charge a penny for the service. A total lifesaver, thanks guys. Simon.

C. S.

I visited the store recently to have my laptop keyboard fixed. The staff were extremely knowledgeable and helpful. Would definitely recommend.

W. M.

After booking an online appointment Simon and Jade arranged to replace my defective iPhone battery within an hour and without any fuss. They performed diagnostic tests to check that it was just the battery at fault and once this had been verified I was able to leave it with them to fix over my lunch hour. My phone is now performing as good as new for a fraction of the cost of a new one. Many thanks for a speedy and efficient service.

P. H.

Excellent service from Kingsleigh who could not have been more helpful in resolving iPhone issues for my wife and myself.

R. D.

Good service and very knowledgeable. I am very happy with my purchase and will always go back to iStore Woking for help and advice from Kingsleigh.

b. e.

Excellent service from Kingsleigh at Woking branch. Needed a new iPhone battery fitted. Rang the store at 0900 and secured an appointment for 1000 same day. Phone cleaned and fixed within 90 minutes. Very helpful and friendly. Would recommend.

B. M.

Many thanks go to Kingsleigh & Patrick for their excellent service today. They were friendly, knowledgeable and very professional. They dealt with my query, which was time consuming with patience and understanding. I highly recommend them. Thank you both.

J. A.

Kingsley is a huge credit to the iStore in Woking. He is extremely helpful and friendly. His customer service is excellent. Kingsley makes going to the iStore with a problem a pleasure, something that can’t be said about many of the Apple stores I’ve been to over many years.

j. c.

I’m writing this review because I visited the store the other day because I had a smashed iPad screen. Quite simply, I was BLOWN AWAY by the service - it was quick and efficient! I was served by a lovely young man called Kalen. He was charming, witty, polite and I left with a big smile on my face. `I often find talking to strangers stressful, but the whole experience felt comforting and warm. I’d recommend anyone to visit this store. Be there or be square!!!

E. M.

Thank you Patrick and Kingsley for your exceptional customer service today. You were both polite, patient, calm (even when the shop was very busy) respectful and you made the experience fun. All of my computer issues were sorted and I came away happy. 11/10

m. m.

I had the best customer experience ever! I’m soooo indecisive and it took me close to 45min making a decision on what MacBook to get. They’re team is absolutely amazing. I was served by Kingsleigh, he was so kind, super patient and personable. Again so grateful for the customer experience.

P. M.

Tricia and I went into the Apple Store in Woking today to look at a new iPhone for her after hesitating about it for months. We we very uncertain about the features and capacity of the latest phones, the best value for money, and concerned about safely transferring contacts, photos and apps from Tricia’s old iPhone to a new one. We needn’t have worried - Kingsleigh was on hand to expertly and patiently take us through the whole process. It was a great example of customer care at its best. Tricia left the Store with a fully set up iPhone 13 and the confidence to hit the ground running with it - a very happy, satisfied and relieved customer. So much so that she intends to return to the Store to replace her ancient iPad3! Thank you Kingsleigh! Peter & Tricia McDermott.

D. M.

We have to say we visited the store in Woking & had the best experience re purchasing new iPhones!! Kingsleigh couldn’t have been more helpful & patient (we’re Technophobes ). Would recommend visiting Kingsleigh & the team😁👍

B. G.

Very nice helpful guy and very patient with me😂 nice store to shop in calm surroundings for someone like me who gets flustered with tec stuff thank you for your professional advice and time.

J. H.

Yas and Patrick were amazing help! Cracking lads who provided me with all the support I needed. Would highly recommend you go to the store for any assistance!

J. H.

First class service from Rehaan who took time and care to help me choose and set up a new phone.

A. B.

Looked for a couple of weeks at laptopps and decided because of useful chats with staff, I would buy thru you. Very helpful at purchase so well pleased. Well done.

S. W.

Kingsleigh is the most helpful and kind assistant and ever ready to help me with all my problems. Wonderful personality and helpful.

S.

Visited the iStore for assistance with a charging fault with my iPhone and received a first class service from Patrick. Thank you.

R. K.

Really great service yesterday, really helpful, friendly staff members, in particular Kingsleigh for fixing what was wrong with my phone quickly. Thanks guys!

S. G.

Really helpful guy called Kingsley who was professional, helpful, patient and made you feel comfortable not knowing or understanding things. Bought phone, and Transferred old to new and also Transferred partners phone to mine. He also had a warm sense of humour. Not sure if he is a manager but certainly should be

E. W.

Kingsleigh was utterly fantastic, kind, helpful, very knowledgeable cannot thank him enough. I could not work out why my iphone 8 would not download etc etc, it was too much for me. He patiently sorted out both phones. Always, and will continue, to recommend this store.

J. L.

Excellent service from Kingsleigh at istore Woking. Patience personified. Treated me as an intelligent human being. Friendly and welcoming, with a sense of humour too. I would never have bought a new phone if he hadn’t been so understanding and informative, taking the time to discuss options and possibilities. Would highly recommend if you are looking for perfect service, with a smile too.

K. G.

We couldn't have had a better experience today with iStore - Apple Woking. We went in with a circa 1990 Apple desktop and asked the manager to take out the hard drive and get rid of the rest for us. It was almost impossible to get into it - no screwdriver would work, no pliers would break it open. The brilliant manager spent over half an hour prising it open, causing considerable damage to his hands. He was amazingly determined and persistent and he did it in the end. And then he charged us - nothing. He recycled another ancient desktop for us too. The other guys in the shop were endlessly friendly and helpful. We'd definitely go back there if we wanted or had a problem with any Apple product. We can't recommend them highly enough.

S. M.

Fantastic experience at iStore today thanks to Kingsleigh, really professional and helpful. Would recommend going here for any apple questions or issues 🍏

P. G.

5 star service yet again from both members of staff Saturday 22/10/22.

S. M.

Rehaan and Patrick sorted my daughter's ipad speedily and in a most professional fashion. Thank you very much.

T. B.

Fantastic Service…..We bought a new iPad today and Kingsleigh was very patient a great help in every respect

C. V.

Kingsleigh and the team went above and beyond to help us. Can’t recommend the istore Woking enough.

G. M. (. G.

Patrick fixed up my iPhone for me in about a minute, Five stars, definitely will be coming back. Very polite, professional and fast.

T.

Fantastic service from Yas. I had a problem with my IPhone 12 the helpful chap fixed it in 5 sec Highly recommend!!

S.

Friendly, knowledgeable and quick service. Went in on the off chance they could help with faulty air pods and they were part of a recall. 2 days later and new air pods supplied, ahead of the stated times. Whilst in there staff were being helpful with all the other customers as well.

Z.

Kingsleigh and Patrick helped me out buying a new Macbook and were very friendly and knowledgeable!

P. B.

John and Kingsley were extremely helpful when I needed some advice on how to use my I pad after a few issues had cropped up. I was very pleased with the service and help from these very professional members of staff. Thanks, Philip Bourne.

N. M.

Wonderful service! John was so helpful. We had a software issue with our iPhone and he resolved the problem straight away. John and the iStore Woking shop are definitely recommended for all your Apple issues!

G. M.

Absolutely amazing service from the lovely Kingsleigh. He was so kind and patient with two dinosaurs that had no idea what they were doing! Our ipod is now successfully restore and we are dancing around the kitchen to our music once again! Well done iStore for rescuing our music!

E. W.

Kingsleigh was amazing and helped me pick out the perfect new phone. Thank you so much for the help!

F. V.

Great guy Luke at Woking who helped me buy a new I Phone Pro. He was competent and knew so much and delightful to deal with. Thank you. I have been back as I needed help with phone and things I didn’t know how to do. Nish was so helpful. Thank you.

G. H.

Kingsleigh is an absolute star . He was extremely patient and helpful in sorting out setting up the new iPad Mini. If only all stores had employees like him :)

R. N.

Kingsleigh and Leena were very helpful when I needed help. Also I have to mention their smiles! They were super friendly!

G. L.

Absolute legend, fixed my phone quickly for free, very nice chap

J. W.

Today Monday 15th Nov had just the best service from Simon who helped me set up a new phone. Thank you for your time & patience. Much appreciated. Joy Wicks

A. F.

Great experience in store when my partner and I were looking for a new device after our old one finally gave up. Kingsleigh was really informative and provided an excellent level of customer service. Really happy with our choice and glad we visited iStore rather than shopping online.

E. D.

Awesome team, so lovely and helpful. Patrick was a total superstar 😁

S. H.

I visited the iStore in Woking yesterday. Kingsleigh was incredibly helpful, good to deal with and went above and beyond to give me great service and an excellent customer experience. I would highly recommend this store.

B. L.

King is super nice and helped me to fix my MacBook's keyboards!

M. M.

I can not thank Kingsleigh enough! I had what can only be described as a week of unfortunate events, he was helpful, kind and sooooo patient through many mishaps (and I mean really patient!). It wasn’t the outcome I wanted (due to no fault of anyones!) but he made the process so much easier. Honestly can’t say thank you enough to him! Please pass on my extreme thanks and gratefulness :-)

S. M.

Thanks so much Kingsleigh, you couldn't of done more to help restore my phone back to fully working again. Spending 2 hours patiently doing a complete reset and restore, is greatly appreciated. Top man. Kind Regards Steve

A. P.

Yas was very helpful and sorted out a problem we had. Not often we get that sort of service.

J. C.

I didn't visit the istore, so I can't really say anything helpful

H. A.

After being let down by the iStore in Guildford I had to come to this one. I was really impressed with the staff, very helpful. I was also very surprised on how quickly they fixed my laptop. I was told it would take 2 days but it actually took an hour and I was able to collect it the same day! Really glad it was quick as I don't live local to Woking! :)

J. B.

Simon is the most polite and helpful employee at this shop. Helped me out with no hesitation I highly recommend this shop to anyone whose clueless with Apple as I am. Nothing but helpful and friendly staff !

J. L.

I went to the store to buy an iPhone. Kingsleigh was very helpful and helped me to set it up and showed me how to use it. Very useful as it was my first smartphone.

P. S.

An excellent experience a number of times. From replacing an ipad, buying various bits of kit to recently assisting us to restore a phone back up which we were told by the mobile phone provider they were unable to do. iStore not only sorted this out very quickly, but also with exquisite customer service. Special thanks to Kingsleigh who was excellent from start to finish. Highly recommended!

J. W.

An enjoyable store to visit with a wide array of the latest Apple products available to look at. A great place to browse ahead of making an Apple purchase and getting a feel for devices in person. Would definitely recommend a visit.

W. H.

Went in to replace my old iPad and the staff made it so quick and easy. Ben was very helpful in transferring all my data across as well. Would highly recommend going here for technical help.

N. R.

I have been into this Istore a couple of times now with lots of questions and needing help and advice with selling some of my old devices in order to buy a new MacBook for my work. The help I have received from a lady when I first went in was amazing she went above and beyond to help me and was so friendly; and then I went in for a second time and a male colleague again went above and beyond to help me out, even though they were extremely busy that afternoon. It honestly really made my day from his kind gesture and help I received!

J. B.

I booked in to have my Mac fixed after a software update caused it to go into endless restarts. The fabulous customer focused team sorted it out and sent me home with a perfectly working Mac and no charge!! Despite the hassle of having to carry my Mac to the store, this was an excellent experience.

G. P.

All staff extremely helpful, managed to get my vintage I Pad working and set me up on a new one, while I waited, with no apps or any data missing from old one . Brilliant,............Thanks Gavin

G. F.

Kingsleigh was super helpful, polite and patient with problems I was experiencing with my IPad. Thanks very much

L. R.

Simon and Huck are an absolute credit to this company! Extremely helpful, patient with technically challenged people like me! Moreover very approachable - making what I preempted to be a stressful process (due to very nearly loosing all of my phone data), actually a very easy one! I usually avoid these types of stores at all costs - but due to Simon and Huck's amazing service, I will most definitely be recommending them (individually) to everyone! Thank you so much again, you are absolute gems!

D. M.

Excellent Service. Rehaan was extremely friendly and helpful.

J. B.

Simon and Chip helped transfer my data from my old Mac to my new mac. Very helpful and knowledgable. Would recommend this store in the future!

A. R.

I visited the Woking Store today as I had a problem accessing my email account on IPad, this was due to my confusion over the required password. I received expert help from Alina, one of the Apple a Staff, who very patiently expertly helped to restore the correct information and at the same time thoroughly checked everything over in order to make sure all of the latest updates had installed. Alina went out of her way to ensure everything was in order and just to make checked it with others members of the team. Excellent service received from the staff, especially Alina. Thank you very much.

K.

Great service by Kingsleigh, I called up Sat am reserved a new iPhone 13 pro max (last one in stock) collected it by the pm, discussed other accessories with him (MagSafe etc) and he advised on what products he would recommend and why, he also fitted a screen protector for me (dead flush) with a lifetime warranty…. If I’d of bothered to have filled my last screen cover warranty out then I wouldn’t have been buying a phone due to water damage through a broken screen. Expensive lesson to learn.

S. P.

The staff were really helpful. I had already been to Curry’s where they were poor at customer service. The staff member that was brilliant, was called Aida. Because of her help, I bought a new apple I Mac and accessories. Great service. Very happy.

A. H.

iStore Woking is simply amazing. Great Team. Alina you are my Super Star. You All took great care of me. Every problem was resolved instantly. Didn't have the energy to travel all the way from Woking to London in order to purchase my new laptop. Great convenience. Great service. Great advice. Great professionalism. Using this laptop feels like a dream. Thank you Guys.

A. B.

Excellent service by Tom, walked in with a problem on our old iPad and after he had explained the possible issues in terms we could understand we decided to trade our old model for an up to date version. Tom set the new one up for us in no time and even installed the screen protector we had bought. We cannot fault the service we received and would like to say a big thank you to Tom.

L. C.

Never used the iStore before as live a little closer to London but was overwhelmed with how professional, happy and cheerful the people working there were. I by chance came in as was passing and had my old iPad with me which I was experiencing problems with. Tom served me and went through not only explaining how to rectify the problems I was having but also through the trade in offer currently and I ended up leaving with a new iPad Pro which I was thrilled about. Would thoroughly recommend

L. M.

I was a little nervous to visit this store as i always go to the bigger Apple store in Basingstoke, for my apple support, but i couldn't get an appointment with them at a time to suit me, so opted for this store in Woking. I was very impressed with the professional staff who were extremely knowledgeable, friendly and approachable. They sorted my iMac problem quickly, & offered me invaluable advice. I highly recommend them.

L. M.

Took my broken iPhone into the store, was given a loan phone whilst my phone was being repaired. The customer serviced I received was outstanding. The guys were all super helpful and kept me updated regularly on my repair! so much less stress than going to a busy Apple Store. I will definitely go back and use iStore again! Thanks guys

T. W.

Exceptional customer service. Store staff very professional, knowledgable and happy to help. Really don't understand the previous reviews and unfortunately - as always with reviews - its only the bad one-off experiences that seem to be uploaded. Would definitely recommend and considering they seem to be able to do everything you might be wanting to find at an Apple store it is so convenient being in Woking. Will be back.

S. A.

Staff at iPhone Shop in Woking are amazing. They are so helpful especially Simon and Huck they sorted everything out so quickly and even got me a chair as I have a standing problem. Many thanks Sandra and Laura.

D. J.

Only place that had iPad 9th gen 2021 in stock. Brilliant polite helpful staff with excellent knowledge. Absolute pleasure to shop there.

D. C.

Very friendly, knowledgable and helpful staff

H. T.

I had recently had worries about my iPhones security as well as In generally, as I called up and came into the Istore an extremely nice guy named Patrick helped me out and run some hardware and security checks over my phone. This was incredibly reassuring for me as it has put worries and anxiety at ease after hearing everything, so I thank you so much for the help you’ve given me and the incredibly reassurance. It’s a real pleasure

L. C.

Many, many thanks to Harry, Aida and Simon for their help when my phone slid into a huge snow bowl on top of a mountain. I was enormously impressed by their professionalism, their ability to explain things to someone not very technical and their all round niceness! They turned a very stressful situation (I never thought I’d say that about losing a phone) into a piece of cake.

W. G.

Great customer service, Kingsleigh was very helpful 👍

L. D.

Simon was amazing and super helpful with restarting my iPhone and making everything wrk again. I was very stressed as I was travelling the same day so having such quick and great support from him was something what I needed that day. Great service, thank you!

J. P.

I would like to thank Simon, Manager, Woking iStore for his patience and expertise in answering all my many questions and offering further invaluable advice. Because of the advice given I am now able to get the best out of the three apple products purchased. I also found the one year iCare support programme excellent value for money. I would have no hesitation in recommending the Woking iStore and their helpful cheerful staff. Jerry.

M. M.

We had an issue with our iPad. Mike was really helpful and addressed my husbands issues as well as mine. Quickly but still explained what he was doing and why and gave us some great advice on managing passwords.

J. A.

I’ve only ever used a regular Apple store before, but when I had a problem with my IMac that Apple phone support couldn’t help, the phone support team booked an appointment for me in Woking’s IStore. I found Huck's service exceptional, and he and all his colleagues were very pleasant to deal with. Huck was super efficient, going above and beyond normal customer service. My repair was done really quickly and at reasonable cost. I was very impressed and wouldn’t hesitate to use the store again.

A. J. M.

Young staff manning the shop. Technically knowledgeable, but more money orientated towards profit than the need of the customer. I took a laptop in to have the flat battery replaced, as diagnosed by another official store, however, the staff insisted that they needed to carry out their own instore diagnostics before replacing the battery for a fee of around £500.00. I walked out. But feel free to visit and bring a fat wallet. Addition: 5 April 19, it was forced for £45.00 at my local computer repair shop and performing well since. Click like if this helped. Enjoy.

A. M.

I have been in i store Woking and there guy name Simon John was very skilled an helpful with me thanks for his service

B. K.

Tanya and Simon are great members of staff they helped me sent up my new iPhone and explained it so it was very easy to use. Thank you x

S. V.

Received efficient and understandable guidance on buying a new iPad and transferring data from the old one. Thank you Kingsleigh.

J. B.

What a stressful day, had to get a new IPad!!! As my old one who served me with 9 years service has slowed down and not opening emails, a dear friend of mine Jane was experiencing the same. So off we both go, clutching all our passwords, which have changed over the years many times, to see such a total gent called Kingsleigh at the apple store in Woking and sorted us both out. I think he thought he was dealing with 2 mad ladies, but after an hour, we are all up and running with new iPads. Just got to get used to the new changes. He was very professional, very pleasant and in the end we all had a laugh about how hot it was in the shop and note to us both, wear cotton!!! I can totally recommend this store and customer service was brilliant…… And we both walked away, totally de stressed, with 2 IPads fully uploaded, and didn’t loose a thing…. Why was I so worried….. Kingsleigh!!! Was amazing!,

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