Reviews of Timberwise (UK) Ltd - Damp Proofing - Birmingham. (Construction Company) in Birmingham (West Midlands).

Timberwise (UK) Ltd - Damp Proofing - Birmingham

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Construction company

Water damage restoration service

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Information of Timberwise (UK) Ltd - Damp Proofing - Birmingham, Construction company in Birmingham (West Midlands)

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Reviews of Timberwise (UK) Ltd - Damp Proofing - Birmingham

S. S.

Professional, excellent Customer Service from start to finish. Always got back to me promptly and nothing was too much trouble regardless of whether I went with them for the job or not. I completely trusted the advice given. Not the cheapest quote but they worked with me to get the best value for money in the timeframe I needed it completed for. Matt who quoted and advised throughout the process was always professional, courteous, understanding and reliable - such a refreshing change - thank you! The people who did the work were prompt, friendly, tidy and also very professional. I cannot praise this company enough and I am very pleased with their approach and work. I would not hesitate to contact them again. Thank you!

S. M.

Matt was very helpful at assessing what needed to be done and went above and beyond to look at various spots in the house we were concerned about, and then gave us multiple options for next steps, starting with the most cost-effective approaches first. He has stayed in good touch and is always prompt with communication. I would highly recommend Matt, and as a first-time buyer, I am very grateful to have found such a helpful and reliable person!

K. H.

Matt came to our property quickly after we called and was honest, polite and professional. He made a very stressful time far easier to cope with. Nothing was too much trouble. He was on hand when we needed him and was so helpful throughout. The works were carried out quickly and efficiently by Steve who did a brilliant job, the house was left clean and tidy. Would definitely recommend Matt and the team to anyone.

L. D.

Timberwise completed damp proofing at my property. I found them on google and they offered a free quote - many other companies I rang wanted to charge me to have a look at the issue (clearly trying to tie you into using them and quoting excessive prices for this) Matt came to quote, he was friendly, professional, knowledgeable and followed covid quidelines. The work was completed the following week. Carl completed the work over a day and a half, left him a key had no issues and he left the house clean and tidy both days. I was very impressed at how little dust there was! Office staff are friendly and made paying my deposit and balance easy. Would def recommend!

V. W.

The customer service was quite slow initially (we gave up trying to get a pre-purchase damp & timber survey done with them, but tried again for a free quote for remedial works after we bought the house). We had to wait a while to get an appointment for the quote (about 3 weeks), but the surveyor (Matt H) and the work that was done were great! Matt stayed in touch throughout the process and when the job got more complicated than expected he explained the pros and cons of our options honestly, and in a way that made us feel like we had control of the situation and choice over how to proceed (as opposed to feeling like we had no choice but to spend more money!). Carl who actually did the work was also great and left the house clean and tidy.

N. A.

Fast, efficient and excellent service. Timberwise were super helpful and acted quickly to complete an inspection for a perspective house purchase which allowed us to make an informed decision on the work required. Will certainly be using them moving forwards.

S. M.

Very thorough and completely professional in approach. In a world full of contractors peddling their own version of snake oil I felt that I had at last found a man I felt I could trust. Recommended 100%

S. H.

I want to pass on my personal thanks to Matthew Hargrove who gave a informative survey and always is at the end of a phone and very informative and knowledgeable of his subject area . The works will commence on 20th of September 2021 but at every step his attention to detail and support of the customer remains second to none. Thank you Mr &Mrs Honap

J. T.

Timberwise quoted to project manage our cellar conversion. We chose them because they instilled confidence and were nice people. The price was around what we expected. There were issues with communication between various tradespeople they used. Some turning up before others had finished. Some things weren’t completed as they should have been or in time for the next tradespeople. There were disagreements between tradespeople which we had to resolve. We had to step in at times to point out that the way something was being done was not what we had asked for. The project itself was expected to take 3 weeks. It took 2 months. The overall result has been fantastic and what was a damp unusable space is now used daily. We are delighted with it now it is done. Some of the tradespeople who worked on it we have called back to do more work and will continue to use in the future for other projects. All in all I would recommend them, when there were issues they were all resolved and phone calls were made with apologies.

K.

Great company, quick response to issue. We originally signed up to get our damp issue sorted, however upon inspection after taking plaster off there was structural damage to the wall that needed fixing. They got this fixed straight away for us, and did not pressure us to purchase. The work took for days, and they even worked on the weekend to get this done, following snow! Everyday my hallway was left spotless when they finished the work. Would highly recommend!

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