Reviews of One Utility Bill. (Construction Company) in Newcastle upon Tyne (Tyne and Wear).

One Utility Bill

203 Reviews

77 Comments

Construction company

Utility contractor

Media Exchange, 5, Coquet St, Newcastle upon Tyne NE1 2QB, United Kingdom

Description

Information of One Utility Bill, Construction company in Newcastle upon Tyne (Tyne and Wear)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of One Utility Bill

Reviews of One Utility Bill

K. G.

Couldn’t recommend One Utility enough to all my friends and family. Been with them since I moved in to my first ever home and they’ve been brilliant since day one. Any request or issue that I have had on my end has always been dealt with immediately and fairly with a lovely member of the team. Save money, any letters from suppliers are dealt with for you, a friendly member of the team will always explain things over the phone thoroughly to you, and just one monthly direct debit instead of having to pay multiple different Gas/electric/water/ TV licence suppliers on a monthly basis. 5 stars⭐️⭐️⭐️⭐️⭐️

L. T.

I've been using One Utility Bill now for over two years now and within two separate houses. I've never found an issue with them. Today, I rang up and spoke to Kate McLaughlin and she was absolutely fantastic. If you want to go somewhere, go One Utility Bill. They are great! Kate McLaughlin deserves a promotion. She is very kind and friendly but also very helpful and professional. Five stars from me today!

R. L. d. F.

Used one utility bill for over three years and very happy with the service. They took care of all my bills and I didn’t have to worry about anything. All I had to do was upload meter readings every month and they took care of the rest. In the end of the contract they quickly and swiftly processed the refund of the money in credit in my account. Highly recommend it

S. B.

One Utility Bill arranges our broadband through Sky and it works about as well as you could hope. However, recently, Sky cancelled our service due to a processing error, leaving us without internet service for a period of just under 2 weeks. This was a remarkably frustrating time but with the help of Jack, Brooke and one other whose name I, unfortunately, don't recall, we were able to reach a temporary solution while an engineer came out to us to fix the issue. They were attentive, thoughtful and prompt when addressing this issue and the service they provide is top-notch. 100% would recommend if you're looking to use a service like this.

M. P.

Best experience ever. They helped me in every need I have had so far - Abbie has been amazing assisting me during all the application process and Scott was just great now on a live chat to help me with meter readings. Such the best option!

K. R.

One Utility made it very easy and straightforward to renew a 12 month deal, making sure I understood the increased costs that have been, and increased costs to come. I was presented with all the facts I wanted and needed to know and had all my questions answered. Great experience from beginning to end! - thank you Scott!

J. S.

Just had my amount renewed for another year as I’ve had a great experience so far. Kate helped me with the renewal process and was an absolute pleasure to talk with. Very friendly and talkative, but professional also. Would definitely recommend!

M. B.

UPDATED: 18 March 2022 What excellent service from One Utility Bill. I had customer support advisor Scott Wigham assist me with my queries which he answered with ease. At the same time he also gave me advise on how to proceed with my queries. Absolutely great service! I have had to contact Scott again on the 17th March to assist with getting a confirmation letter from One Utility Bill with regards to the services we used, as we required this for our end of tenancy application. Again, he went above and beyond! I really do wish I could make use of One Utility Bill's services at my new house as I have had such great service from you!

B. b.

I found One Utility Bill to be efficient and they have managed my bills in such a way that I can get up in the morning and have confidence that I am not paying too much for my utilities and when I go to bed I can feel that everything is well in the house. The worry associated with hunting around energy companies, internet and media packages has been removed from my shoulders and the family can just get on with life. Many Thanks and well done

S. R. M.

I was really impressed with the support provided today by One Utility Bill. My advisor Scott Wigham answered all of my questions, sent me the information I had requested and updated me regularly so I could see how my renewal was progressing. Excellent customer service from start to finish. Thank you.

A. K.

I wants to say that one utility bill customers services is fabulous and fantastic.I have an issue with my broad band and the customers team in one utility bill has organised an engineer review with in 24hours. You won’t get this kind of quick services directly when you are a customer of these broadband services provider. Thank you one utility bill. Khalid

M. L.

I recently moved to Manchester for several months. It's my first time to live alone abroad and I am not an native English speaker. Stuff about utility bills is not easy for me. The staff from one utility bill, like Scott Wigham, always give me rapid help to solve the problems and patient replies as a comfort. There were some problems with my payments and they finally fix it. It's a trusted company.

z. s.

Great company, makes paying bills so stress-free. Easy service and customer service super efficient and kind. Thanks especially to Brooke for helping me. Will definitely use in the future!!

R. D.

Always extremely professional. I can be impulsive and sometimes run late with the bills. Most recently, Scott has sorted me out, been very helpful and accommodating! It's much appreciated in the murky financial waters I'm navigating.

k. l.

I had a payment issue and booked a phone call with one utility bill to sort it on my day off work. Scott rang me at exactly the time booked and was very helpful and friendly. The issue was sorted so quickly and communication was clear.

s. k.

Kate, Moving house is such a stressful time but Kate at Oneutilitybill has been so nice and helpful, I couldn't have asked for a better service. It has made my experience of moving house much easier and enjoyable. Sam

J. S. (.

Great company been with them years had an issue with my bank recently and they where very helpful so I could sort out the payment. Brooke was my rep very helpful all the way thanks a lot.

B. C.

Been using OUB for a couple of years now, never had a problem, spoke with Jack this morning who was super quick to solve my issue and was really helpful. Really happy with the service!

D. S.

Would definitely recommend One Utility. Nine months in and phoned and chatted with Scott to check I was not falling behind and would be ok with the April rises comming. He came back to me that day with a breakdown, confirming everything was going well 👍 The customer Login area is also very easy to work your way around and upload any metre readings.

s. h.

Really good pricing structure and transparency regarding the product. Very helpful staff and many thanks to Harry who guided and advised through every step of the process. Extremely helpful and five stars from me

E. H.

Had quite a few questions about my account and Ellie was an absolute star! Ellie helped me quickly and professionally over the chat.

F. S.

I had a call scheduled with OUB to have the company answer a few questions before I sign up and had a chat with Charlotte, who absolutely smashed it. Good pitch, high scores on wit, all inquiries handled with a dash of cute on top (and the offer was good too). :) Better than avocado dip. 5/5 - would recommend. Edit: Just had a chat with Tom from OUB - super helpful, bubbly and an overall star. You can tell OUB doesn't skimp on coffee and keeps their guys well fed - not a hint of grumpiness ;) Thank you, Tom. Was very nice talking to you.

D. A.

Truthfully the best customer service I've ever received from any business. Fast communication, friendly staff, and problems fixed in no time at all. I really wish every company I interacted with had customer service like this, it's second to none

S. W.

I've recently become a tenant for the first time in many, many years. One Utility sounded an ideal preference for me with the dealing of energy companies, utility bills, meter readings etc. From the outset, they have proven to be professional, prompt and responsive. A special shout out also goes to Scott Wigham. Any question that I have posed so far has been dealt with by Scott almost immediately. In my opinion, everyone could do with the professionalism that has so far been my experience with One Utility and in particular Scott Wigham.

R. P.

Big thank you to Ella for helping me out! Super quick response when I needed an urgent utility bill for a new tenancy. Solved my issue in minutes!

K. B.

Very helpful and kind. Philip Shield was great to work with and answered all my questions and concerns. Happy customer so far!

J. C.

Very positive experience with One Utility Bill overall, as it's been very easy to use. Just had a call with Ella Press regarding my account being renewed and everything has proceeded smoothly and I even had my internet speeds increased Good stuff

D. S.

I have talked with Jack about the paperwork for setting an account. He was detailed, kind, and helped me solved some questionable points. All in all - excellent service.

S. J. R.

Brooke was amazong at helping me sort my payments out, would definitely recommend this company, she was great.

H. L.

Great company. Good prices. Brooke Mitchell was very fast and professional at dealing with my problems and sorted them quickly.

H. M.

Great customer service from Brooke. Assisted me very quickly and efficiently, coming up with ways to solve my issue

G. H.

I've been with One Utility Bill for nearly 2 years now. At first I was a bit apprehensive using a company to manage the household bills, but I've loved it ever since. It has been something I now always recommend to my friends and family and it's been great having them manage the bills! It was easy to setup and also allowed you to tailor the package you would like exactly for your household - what you wanted them to cover (gas/electric/water/broadband) and also on what tariff (pay as you use/unlimited). We went for a fully unlimited package, but was sure there had to be a catch somewhere!! After reading all the terms and conditions & all the fine print, it turns out it's just a really good company to work with who treat you well! You know exactly how much you will pay each month, each bill is broken down into where the money is going and on top of that. Fully transparent! To submit meter readings, you can do it all online or if you have a smart meter they will do it all for you! Their team have always been supportive on the rare occasions when I've had to get in touch and very friendly. A big thank you to Gary H in helping fix the supplier sending me bills. He was an absolute pleasure to chat to and couldn't ask for anyone more helpful! I can't fault their professionalism, kindness and great value for money! Keep it up!

F. A.

Scott Wigham answered all of my questions in a swift and professional manner. Got all the help I needed and was able to set up my One Utility Bill account in a matter of minutes due to his aid. Incredibly kind and reliable.

S. K.

We spoke with Rachel, who was informative, friendly and professional. She was responsive and easily contactable. She knew all the answers to our questions and followed up to check we were happy with our utility plan both through phone calls and emails. I would recommend her service.

L. R.

I have been with One Utility for a while now and while I've had letters from other companies about moneys owed I've forwards them to One Utility and its been dealt with. Recently i was contacted by them for concerns over meter readings so I sent them off. I called up later and was greeted by a lovely lady called Abby. She found the email and said she would get back to me soon once she checks over it and she really did! Within half an hour I had an email back explaining what went wrong and that it was all now fixed. Thank you so much Abby! she was very professional, friendly, knowledgeable and above all helpful and easy to talk to! I would highly recommend this company. Good value and very helpful

S. B.

Whilst I found it frustrating not to be able to make immediate contact with anyone at One Utility Bill, I was impressed with the efficiency of the telephone appointment system and received the programmed call absolutely on time. Scott was tremendously helpful - got straight to the point and provided what I needed straight away, in a friendly and efficent way. It actually made my day to get the result I needed so easily. Thank you Scott !

M. K. H.

I've been with One Utility for a few years now and honestly, even when there has been a problem or an error, be it on their end or my own, the staff have always been fantastic to deal with. Today, for example, I was having trouble reading my electricity meter so I contacted them via the live chat function on their website. Almost instantly, I got a response from Ella whom not only helped resolve my issue but didn't judge me for my lack of knowledge around it all. Personally, I know that all companies and services have their issues and make their mistakes but how those are resolved and handled by the staff is really what makes me feel like I'm in good hands. I do believe that you are, for lack of a better phrasing, over charged in order to accommodate any fluctuations in your usage but anything that you don't use is then refunded back to you. It's not for everyone and of course some folk would rather just pay for what they use but I kinda enjoy it - nothing like getting a lump sum you didn't expect especially when you know fine well you would have just spent it on nonsense.

M. S.

Fab customer support, Jodie was so lovely and talked me through everything with being a first time renter. The extra £26 for unlimited privileges and the water price was a bit steep hence 4 stars, but i just took the water off and the rest its worth it for having unlimited I suppose. Great that they take care of everything! Jodie was amazing👍🏼

C. ..

I’ve been using one utility bill for nearly 3 years now and they are nothing but helpful and professional. They make handling utility bills so easy and uncomplicated. Special thanks to Nadia and Abby who have handled my move to my new house smoothly and they are always quick to answer any questions or concerns. I would 100% recommend this service to family and friends!

D. C.

Sam P was a great help in going through the options available and getting me signed up with One Utility Bill. She was more than willing to handle all my questions in helping me come to a decision! The convenience of the service and predictability in monthly cost have to date been great. Thanks for the help Sam!

K. D.

Fantastic as always sorting out issues I have in a quick time frame. Ella especially helped me out immensely with accounts and switching. Credit to her. Thanks all.

N. O.

I found the option for One Utility Bill in the portal provided by the estate agent we were going through. I left an online chat requesting details, and Sorcha was very helpful and responsive. Sian Cassidy gave me a call later that day and thoroughly explained to me what was involved and walked me through options and the plan that we ended up going through. I would highly recommend One Utility Bill. Aside from the convenience of having everything in one place, their customer service is superb and Sian should be highly recommended for her attention to detail and responsiveness.

J. D.

Phillip was very quick and responsive dealing with my issue over the text chat. The service so far has been really friendly. My only criticism is that calling them directly is difficult, due to the multitude of companies that work together its hard to get hold of the person you want right away but overall a great service

T. D.

One Utility have consistently been reliable, easy to contact, and very easy to deal with. I have dealings with utility bill people in the past who actively try to make things difficult - NOT ONE UTILITY BILL. Customer service is outstanding, and most of all human. Would definitely recommend to any and all.

A. M.

Jodie from One Utility has been very responsive since my move in date in contacting me straight away. She talked through everything and explained everything in detail, making me feel comfortable and confident in choose One Utility as my utilities management company. She talked through options and set everything up for me - this has definitely taken the pressure off moving in. 4 stars for One utility and an extra star for the customer service.

S. S.

This was the best and easiest experience of setting up utility bills ever! Done in 10-15 min, all set up and ready to go! Who would have thought that having a quick call with Sian would make my life so much easier! She helped me set up all the things while explaining the process and the service in super friendly and easy to understand manner. Thanks again Sian! I wish you were there each time I moved :D

N. C.

One Utility Bill is amazing as your one-stop shop for utility services, and I've enjoyed them for as long as I've lived in my current property. Scott was professional and reassuring in helping me get my services extended due to our need to postpone our move. Thanks, Scott, for helping ensure we're not left shivering in the dark!

R. G.

I've always received brilliant customer service from everybody at One Utility, both times I've used them at different addresses. They deal with any issues I have and it prevents me from having to stress about anything. Scott has been very friendly and especially helpful, his service was excellent.

W.

Scott was a real pleasure to speak to today. He sorted out my problem immediately with empathy and professionalism. He is obviously very customer focused and I would imagine he's a real asset to the company.

V. F.

Very good costumer service support, Ella helped me solve my issue in just under 3 minutes, very fast and responsive.

A. G.

I spoke to an assistant called Jodie who was very friendly and helpful and explained everything very well, and wasn't pushy or anything like your typical energy salesperson. My partner and I set our account up today ready for our house move and we're really grateful of the service, its a few less phonecalls and nuisances to sort out whilst trying to move home! Based on our experience so far I wouldn't hesitate in recommending OneUtility to anyone!

D. N.

I have been a customer of One utility bill for the past two and half years and their service have been amazing and all my interactions with the staff had been very professional and customer friendly. I never had to worry about any of my bills in these years and as someone who came to the country for first time and rented a house without any prior experience in this country, oneutilitybill helped immensely in setting up the utilities in my household quickly and cost effectively.

R. D. C.

I forgot to include the TV licence in my utility package. The people working at One Utility Bill are fantastic. Very responsive and efficient. Nadia Errington sorted my issue very quickly and she was brilliant.

S. L.

Rachael was super helpful in helping me choose the right electricity plan for my new apartment, and made the whole experience easy. Everything was set up and running in a few minutes, would highly recommend.

L. G.

Fantastic service from Vik, she’s arranged what we wanted and more. Friendly, very polite and couldn’t help enough 👍

B. D.

I have been using One Utility Bill for around 5 months now, and have always been very happy with the service I have received. Jake especially is always so helpful and goes above and beyond to assist me; I'm lucky that he normally happens to pick up the phone when I call! So far so good!

A. R.

The level of service that I have received for the staff at One Utility has been over and above - they help with the smallest inquiry to the most complex. I would like to personally like to thank, Ella Press and Olivia Fletcher for there help, support and professionalism, If you want a company that will take care of your bills look no further. Alan R

S. B.

Scott Wigham was an absolute dream and delight on the phone. We had a very complex issue (with the electricity bill being not sorted between the supplier and one utility bill which led to us having a lovely collection notice to our door) but he managed to rectify it so quickly and sent everything over promptly. Thank you so much for allowing what was an extremely stressful event be taken care of so efficiently. Thank you

A. J.

Brooke was really helpful solved my query in no time and with great customer service Kate was really helpful solved my query in no time and with great customer service Sam is really helpful and kind

L. T.

I spoke with Jodie Eversedge about setting us up a new package for when we move into our new apartment and sue was absolutely fantastic! So friendly and very helpful. Because of her, I would definitely recommend One Utility Bill to everyone.

A. H.

Had an issue where the website would literally not let me pay my bill. But Jack from the text chat thing helped me work around it

H. M.

The most friendly company I've ever had the pleasure of conversing with! (I can't remember the name of lady who first picked up the phone but she had a Jordie accent and was new to the customer department and she was lovely and passed me onto the right person I.E. Abby Berridge. Abby handled the issue swiftly and kindly as well as going the extra mile updating my records as I forgot to update my number with them. I have never in the two years of being with One Utility had a bad interaction, truly lovely service and people as well as resolving issues usually within a couple hours - cheers guys ☺️

B. B.

Scott W. dealt with my query with efficiency and professionalism. Was a really big help and knowing that he will get my query sorted will ease my mind. Great customer service.

A.

Philip has been so incredibly helpful in dealing with our queries in regards to taking meter readings. As students just mvoing into our second year flat we've found some of the 'adulting' a bit of a struggle to get used to and Philip has been great at helping us where he can and always retaining patience. Great customer service; thankyou!

A. N.

They have been a great help getting us sorted with all the necessary bills in our new home, with our water, gas and electric all supplied into one handy package, TV licence is even included too! Fantastic service and sorted out any queries or problems promptly, highly recommended.

R. P.

Thanks to Jake who helped with some documents I need regarding my utility bills, with super quick responses!

C. R.

Ella Press is very response and professional, would recommend her and she laid out all my options clearly.

L. S.

Everyone who I've spoken to have been a massive help and have made sure that my moving in process has been as easy as possible. Amazing customer service I am very happy I chose this company!

S. K.

Jodie was very efficient and helpful. Sorted everything out for us in no time. Was very impressed with any equirys I had, she rang me straight back and helped me understand it all. Very happy with their service. Would recommend 100%.

K. W.

Rachel contacted me last week & today (mon) by prior arrangement to give me time to read through my quotes. Everything was very professional & Rachel was lovely & extremely helpful & because of her I have signed up with one utility bill. Thank you Rachel for the great serve.

Н. Е.

I was using one utility bill 2 years and never had any issues, team supported me with all requests and managed all my invoices for reasonable fee, at the end of the contract Scott Wigham managed by final statement and helped me with credit transfer to my account.

S. F.

Had a few issues setting up my WiFi but Lauren Bramwell has been amazing in helping me troubleshoot things. Her customer centric approach has been so lovely. Thank you!

C. C.

Scott Wigham dealt with my query professionally and explained the solution clearly. I did not have to wait long and got sorted quickly. Scott was a great help and made it easy to sort my query

T. S.

Just about to move in into my first house with my partner, and we've been stressed about how to find a good deal.Then I received a phone call from one lady, very professional who took our burden. Good price range and options to choose from. I will definitely recommend them.

Z. Q.

It tooks months for them to process every bills and set the things down, so far I'm still receiving bills from water and energy company but hopefully not any more in weeks as they informed me. They got very professional customer service and response quickly. Thanks to Scott for being quite freindly and helpful all the time.

A. K.

Great customer service and quick help from Holly-Jane! Problem solved within a minute and great treatment of customers.

J. W.

I phoned customer support to sort out a worrying problem. I talked to Scott who was professional and polite throughout our conversation. My problem was resolved quickly and competently. One of the best customer support interactions i have experienced. 10/ 10 Thank you Scott

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