Reviews of KRL GROUP LTD. (Copy Shop) in Hull (East Riding of Yorkshire).
KRL GROUP LTD
Billwin House, Malmo Rd, Hull HU7 0YF, United Kingdom
Description
Information of KRL GROUP LTD, Copy shop in Hull (East Riding of Yorkshire)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
Map
Open hours of KRL GROUP LTD
Sunday
Closed
Monday
8:30AM–5PM
Tuesday
8:30AM–5PM
Wednesday
8:30AM–5PM
Thursday
8:30AM–5PM
Friday
8:30AM–5PM
Saturday
Closed
Popular times
Reviews of KRL GROUP LTD
G. W.We have found KRL to be very reliable and quick to respond when things go wrong. We are pleased to be having another copier from them, and Nick has been patient with us and most helpful in guiding us to suitable equipment as our needs change. This has included a showroom demonstration and site visits as well as being ready to pick up the phone when we have questions.
J. B.As a busy architects' practice Eznat can't afford printer down time. KRL provide us with an A3 copier / printer which meets our normal day to day needs. It has proven to be fast, reliable and cost effective. We deal with Nick Reid and I have no issues in recommending Nick and the KRL team to other businesses looking for a copier or printer solution for their offices.
S. T.We had a shocker of an incident with KRL which lead to us reconsidering our contract with them. When we voiced our concerns they sprang into action and rectified it to our satisfaction. We have extended our contract with KRL after cost comparisons with other suppliers concluding they were the best supplier for our printer needs. Well Done KRL, it takes guts to admit you boobed, but the professional and courteous way this was turned around restored our trust in their ability to deliver.
M. H.I couldn't fault the service from KRL and in particular Nick Reid. We spent time going through my printing/scanning needs and we found the correct product at a fantastic price. Nick went above and beyond to help me out when I was let down by another company. My machine was fully installed and works perfectly.
l.My thanks to George, Nick and the rest of the team at KRL for giving us the opportunity to do business with them. During recent months, KRL has adapted to our business needs (not just ours I'm sure) and installed our new print solution at a time that was right for us. We look forward to doing business with KRL in years to come.
S. C.KRL provided and installed a printer for my company. Nick provided a faultless service from beginning to end and gave us all the information we needed. I had a question about some of the functions after the install so called their helpline. Within a minute I was told the solution to my problem so its good to know I have the support on the other end of the phone whenever I need it.
C. J.Great company! Having used KRL within a number of businesses they have always provided fast, efficient and reliable service for the printers and photocopiers. I would highly recommend them to anyone who requires this kind of service
E. W.We have been with KRL for many years. They offer a brilliant service, cost effective prices with no hidden extras! Would definitely recommend them for all your copier requirements.
R. L.After a series of bad experiences over 2 years I finally made my opinion on this company public and within days they acted. The complimentary flowers were a nice touch and the decreased monthly charges as well as a visit from 2 members of staff have helped to smooth the way to extend the contract for a further 3 years provided that the catalogue of errors do not continue in the future. Still some work to do over the next 3 months to rebuild confidence but I hope the errors are behind us for good.
My original post:
From the minute I took out a 3 year contract with this company I have had to repeatedly complain about the invoices. I have had estimated readings despite them having a connection to my printer, (as a low user this would result in one high month estimated and the next month putting me well below minimum charge so they gave me a minimum charge bill, overall effect 2 bills are higher than 2 accurate bills). Phoning for complaints never gets anything resolved, many promises of call backs and I have never received one. Contract stated they could only increase my charges annually at a maximum % increase and this was ignored and took me best part of a year to get over turned. Today I have received a statement showing they have invoiced me £234 for annual parts 3 times in the last 2 weeks, yet my 3 year contract is supposed to cover all annual parts. If I was at the end of the contract I could understand this charge but not 2 years into it and not 3 of them. The printer is exactly 2 years old and only needs new cartridges once a year and apart from that has never had any parts, so what are they charging for. Don't use them customer service is awful and as soon as my 3 year contract is over I will leave.
R. B.Excellent company. We have been customers for many years now and I cannot fault the service or the machine supplied. We now use KRL in both of our offices and would highly recommend them
C. D.Excellent suppliers of printing and equipment supplies. Fantastic service and always willing support with any queries. Have been using this company for many years and would highly recommend.
T. P.Contact
Photos
