Reviews of Lush Cosmetics Belfast. (Cosmetics Store) in Belfast (County Antrim).
Lush Cosmetics Belfast
27-29 Castle Ln, Belfast BT1 5DB, United Kingdom
Description
Information of Lush Cosmetics Belfast, Cosmetics store in Belfast (County Antrim)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
Map
Open hours of Lush Cosmetics Belfast
Sunday
Closed
Monday
9am–10pm
Tuesday
9am–10pm
Wednesday
9am–10pm
Thursday
9am–10pm
Friday
9am–10pm
Saturday
9am–5pm
Popular times
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Reviews of Lush Cosmetics Belfast
P. P.This was a great LUSH to visit. They had face masks, large totes for purchase, music and more. Ally was very helpful and informative in helping me pick some products. Really added a nice a touch to my experience in Belfast.
L. H.Lovely atmosphere and store staff. Ryan was really good to me and my friends and such a nice guy. Knows his stuff for sure and puts customers at ease really well :)
L. V. K.Favourite store in Belfast. Definitely worth visiting during business hours to avoid the mayhem of the weekend😁
S. S.Lauren was very pleasant couldn't have gotten a better person I hope to see her again
From leon
j. M.Molly was super lovely helping me pick a personalised present for my friend :) even gave us both a few samples to try and let me test out a few things 💕 highly recommend and an amazing experience 🤍
A. A.Went in yesterday to get some bits for my birthday, Sarah was v helpful and lovely and so was the lady working at the till but forgot to get her name unfortunately! Always a friendly atmosphere 😊
K. H.The event here was amazing, it was a fully safe space and the small gifts in the gift bag have made me want to go out to buy the full size ones.
N. H.Had the best day ever, Molly and Rachel were so helpful and were very attentive with all our needs. So happy with our purchases,
Niamh and Méabh <3
T. W.Was in the shop today and honestly I was approached by a girl called Molly who was the friendliest and so bubbly the advise I got about skin care was broke down and very detailed will be back again very soon straight after I try my samples 😁 Thank you again Molly
K. R.Had a really great experience when shopping for a birthday gift. Mollie went out of her way to help ensure that we left happy!
R. B.We had a lovely experience with one of the staff called Sophie!! Definitely deserves a raise. Brilliant customer service!
c. h.I cannot speak highly enough of my experience of shopping at Lush.
I was out shopping with my two nieces one of whom was celebrating her birthday.
We had just had a negative experience at a shop nearby and the girl from Lush (sorry I did not get her name ,but she had fantastic pink hair) could not have been more friendly or helpful, you should be proud of her!
She was all over my nieces and gave them both free presents because of my nieces birthday, I should add we did end up spending £100 in the store which I was more than happy to do because of the quality of the products but maybe more importantly the exceptional customer care.
Well done everyone at Lush!
J. L.Gary from the Lush team was brilliant today!! Credit to the company, lovely to talk to and so helpful!! ❤️
S. B.Staff are brilliant, especially Jake who went out of his way to help us. Love visiting Lush!
A. C.Amazing service by Molly T who made sure I got some lovely presents for friends
L. L.Olly made our time in lush fabulous we left with loads of products amazing experience thanks so much well definitely be back
J. M.Products free from animal testing, always worth a visit and support, loads to choose from, lots of testers. If you haven't been it's time to go.
M. G.Hi, I am just back from Lush Belfast. I went in with my four empty tubs and got £2 off Rose Jam Conditioner. While there Joanna helped me scan the QR code so I could get a free shampoo bar. As always staff were welcoming, helpful and even said "cheerio" on the way out. It is nice to see customer loyalty recognised.
This is my dog Homer with my Lush freebie.
Thanks again, Donna.
A. W.Everyone in here is super nice and helpful, Ciara especially is a wee gem! Thank you for the freebie 💕
g. k.Ryan was so helpful today in the Lush shop in Belfast. He helped me pick a great present for my mothers birthday and was so kind!
C. B.Olly is a star; v helpful, great craic and had impressive product knowledge.
C. R.I took my daughter and her friends shopping today in Belfast as a birthday treat. They're 10 and very independent. They went into Lush by themselves as I watched on from the window. The staff were aware what was happening and treated both me and the girls with the most amazing amount of kindness. Thats a team and a shop that is people orentiated, full of amazing staff and I can't wait to support them again. A real credit to themselves.
C. M.Was a bit lost at first trying to find my way around, but the staff were lovely. One of the staff members, Molly, was fab and she helped me to put together a gift for my mum. The cashiers were very friendly and I was even given a free bath bomb. Would give 6 stars if I could!
P. R.It was such a nice experience.Ciara was very helpful throughout the shopping.
M.Great service in lush today. Gary was very pleasant and helpful. Excited to try the massage bar later and the new shampoo bars too xx
B. M.The customer service in Lush is always top notch, something I think a lot of other retail shops should take note of. Staff greeting at the door is always lovely to see when they're smiling and wave. I was helped by Aubrey when I was in and she gave some great tips and her product knowledge was amazing. The girl at the register (I can't remeber her name but she's a petite red head with such a bubbly personality and makes the experience at checking out so personal) who checked me out has great product knowledge as well. I can never fault staff for making the experience wonderful every time. Products are always great and we would go in maybe every 2 months and bring back a haul of stuff to keep us going. Love Lush!
R. T.Love LUSH no animal testing or ingredients. Staff very enthusiastic and helpful
D. H.Lush is such a great place to shop, their selection is huge and I can always find what I need. The staff always go above and beyond and are so friendly any time I stop by.
D. M.Mirren was absolutely amazing and helpful when it came to picking products. So friendly and sweet! 10/10
K. G.Conall was so amazing , so helpful with everything and took his time helping me pick everything I wanted😊
D.Went in and was immediately greated with very friendly staff, enhancing the chill and fragrant atmosphere. Staff were helpful and informative with rubs and soaps etc. Products are handmade, which you can tell time and effort were put into them as they are great. Was served by a lovely kind girl with a flower tattoo (Sorry! I don't know your name!). A big recommendation and thanks to all staff, especially the tattoo girl!
F. J.had a great experience at the Lush store in Belfast the other day - the staff are super friendly, especially a girl called Eve! she talked me through all their products, the scents and functions, and i left with an armful of sweet smelling soap. 10/10 :))
D. A.Excellent experience and great for kids too. Stephanie was excellent from start of our experience in store. Daughter was beaming with getting to experience some of the range and rainbow fun bars. Great helping parents too with things to try and experience what you like and don’t. Will be back for sure.
C. M.I visited your store today with my niece and my sister, my niece loves bath bombs and the lovely Sophie kindly took her to see the bath bombs and demonstrated one for her which she was over the moon about.
Sophie and I also spoke about shower bombs and massage bars that would hopefully help sore muscles after a gym session.
Anytime I visit Lush the sales assistants are fantastic, but today Sophie went above and beyond she is a complete asset to your team. Thanks for such a lovely visit! 😁
C. E.Baileigh was super nice, welcoming and gave me two free samples out of kindness made my day😊
A. M.I love this shop, the staff are always friendly and you can tell they really like the products. The bath bombs are lovely, I also tested some skincare products and they seem to be very high quality. Will definitely be back :)
S. H.Visited Lush in Belfast City Centre today to buy some gifts.
We were immediately greeted and helped by Tara. Tara made this shopping experience really enjoyable, she was friendly and personable and really really helpful.
It’s very rare to have such a lovely experience shopping in such a busy store, and this has only made me love lush more!
Beautiful products and beautiful people.
Cannot recommend enough; and thank you again to Tara for your kindness.
C. T.Always get a slight headache in this shop with all the strong smells but it’s worth it! Great shop, lots of variety and reasonable prices. Staff are helpful and pleasant. Bath bombs are the bomb!😁
C. R.They've kinda fallen from grace a wee bit since their scents don't last nearly as long as they used to and their reliance on "packaging free" stuff can seem a bit pretentious, but man are their lipsticks great
M. H.Jake was an amazing help, really knew their stuff and I got everything I wanted
T. M.I was greeted as I entered the shop by a nice guy. I was helped by a lovely girl who helped me pick an item for my great niece. Very courteous and helpful. A great asset to the company.
M. H.Garry was brilliant at the till, we bought a charity bath bomb and got a free sample. the rest of the staff were very helpful.
R. R.Went in on 1/4/22 tired and a bit fed up at 38 weeks pregnant. Lucy and Meadbhb couldn’t have been more helpful and really went above and beyond and absolutely made mine and my wee girls day! much love to lush belfast
A. C.Loved my experience, first time ever in a lush store! Brought my daughter with me & a lovely person with pink hair (bit of green in it too) showed us around, let my daughter put a bathbomb in the water & then even gave us one as his random act of kindness! Made our day and we left with soooo many goodies he recommended! thank you lush, i’ll definitely be back x
S. H.08.06.22
Served by the loveliest 2 girls Bailey and Molly. Literally straight from entering the store straight away Bailey was super helpful with suggesting different bath bombs that I would love. Also made my day with the ‘act of kindness’ free gift. Molly served me at the tills and was also super lovely and very quick to throw in a few wee samples with my order. Two super lovely girls 10/10 customer service and a very positive shopping experience!
l. s.The two workers Jake and Ryan were very welcoming and were both very friendly!!
N. D.The girl Baileigh who served me was so helpful and kind she's doing an amazing job 👏 💖
G. T.Amazing place in always. Staff are super helpful and attentive theu listen to your request and give you all options available to you with different price ranges.
They have a range of items to help all budgets and tastes and they have many sampling areas and demonstrations throughout the store.
Great environment and atmosphere and all the staff seem to be happy and enthusiastic about their rolls
M. M.Really nice store, been in a few times and each time the staff have been lovely, got the snow bear a while back and it was so nice, would really recommend.
B. B.When you go into the store, you are greeted by one or more staff, they approach you after a while to see if they can help with your shopping experience. It's like having a personal shopper with you. The store smells gorgeous, a mix of all the scents.
This can be over stimulating to some, as some ppl do not wish to have someone assist with their shopping or be somewhere where there is a strong smell. My advice would be to tell the staff when they approach that you don't require assistance and would like to shop alone and/or get someone to go in for you. Their products are too good to not get!
Personally I love this shop, I tell the staff what I'm interested in and they show me a few selected products that may interest me and then leave me to my own devices.
K. E.Had a great experience at lush yesterday, was served by the lovely ryan with the cute pink hair! please give ryan my thanks and the recognition he deserves
s. m.was served by jake who was so lovely and helpful, had a great time !
R. D.Absolutely amazing store!! Customer service is absolutely next to none!! Big shout out to Aidan who made my whole year with his goodwill gesture you are a superstar. Could not recommend this store enough ❤️
H. B.Everyone's so helpful as I'm not in very often so they keep you updated on new offers and promotions they run. I love the sleepy scent so had to get bath bombs
F. B. S. &. W.I tried new shampoo after I got covid and no longer have hair fall issue. Loved Tahira told us all about the details of shampoos
s.My two Children and Myself visited Lush Belfast today . We were greeted by the lovely Olly . He was so friendly and welcoming. He asked my children would the like to see a bath bomb . He filled up the sink fetched a bath bomb let us smell it .then he took the time with us to explain the bath bomb and he engaged with the children talking about all the different colours etc. He then went on to make them bubbles and chatted away to them . I wanted to purchase some toothy tabs . He was very informative and let me know about the toothy mouth wash he also let me try and my son as well. He gave us some testers . My Daughter wanted a bath bomb he spent time chatting to her about her favourite colour in the end she wanted a rainbow 🌈 one which we got Troy the cow . Then when she seen the rainbow fun she wanted that instead. Only very kindly gifted her and Troy . It was so lovely and extremely kind . He really did brighten up all our day . Thank you so very much for your time and kindness it really is appreciated it . We will definitely pass the kindness on .xxx
A. S.I met the beautiful Audrey today thanks for your help I’m all set up for a super lush bath and a beautiful scented candle
L. A.I had the most amazing day at Lush in Belfast, the 2 ladies that organised our party were absolutely brilliant, Esme & Ciara made me /our hen party feel special, a wonderful first time experience for myself, will recommend it to friends 👍👏👏a very big thank you to Esme Ciara & LUSH Belfast
B. M.Very lovely customer assistant Ryan, happy to help my friend and I find the right bar for our hair types :))
c. w.Ally was super friendly and helpful in helping me pick the products that best suited my hair type
R. P.The staff go above & beyond and are so nice. There was none of the black rose jam bath bomb which I had seen online and the nicest girl ever went in the back to find me some from the delivery & I got some.
L. M.Joanna was a very approachable and kind member of staff with excellent customer service skills.
A. H.They we so nice! I’m from America and where I live we don’t have lush. They were vary helpful with choosing products!
L. S.Gary was absolutely incredible, really helpful and informative, explained a recent campaign for orangutans that lush are promoting and made my day!
P. L.Everytime I come in here, I'm greeted by friendly and enthusiastic staff! Always a pleasure to shop in and the products are 10/10
K. T.Jake was a beautiful legend, a kind soul, enough said.
A. C.I had an amazing experience at lush today. I'm a regular who already adores this shop but today was so special. thanks to eve who helped me pick everything I wanted and helped me build a skin routine suited to me. they were so kind and such good fun. Will definitely be calling in again soon!!
S. G.Love all their products I could spend a fortune! Very pleasant a nice helpful staff xx
G. C.Very friendly staff Gary was really great helping me choose the right product for me and bath bombs are unreal :)
R. C.i was in belfast yesterday and honestly my trip to lush made it worth it.
when i came in i was greeted my two incredible members of staff ryan and carrie who had both complimented my cardigan and had an amazing conversation with me whilst i was in the store. the were both super sweet and incredible at their job.
i never leave reviews online but i wanted these two angels to know how much they made my day!
~rebecca
T. M.The LUSH hair products are fantastic and vegetarian. Great for colored hair too!
J. M.Love the store and staff so helpful and friendly :-). Gary helped select great shampoo bars :-)
S.I spoke to a really nice girl called Eve!! She was really friendly and made sure I got all the help I needed. 10/10 customer service, I definitely plan on coming back again soon :)
D. S.Jordan was soo fabulous in Lush Belfast. So king and helpful!
J. M.Lush has been a life saver when it comes to presents over the years. The bath bombs in particular have averted many a disaster.
N. A.Lovely time and wonderful energy so sweet and kind and took their time with us and getting to know us as people and not just customers, we really appreciate that mirren and Gary
L. L.Me and my friends went just ti grab a few things, the staff was so nice and professional that we went twice. Highly recommended!
S. P.Haven't been to Lush for ages as I have very sensitive skin and wasn't sure they had products I could use. Ciara was fantastic and understood completely. She gave me a sample face mask, it was great! I also bought a gentle body scrub.
L. C.OLLY was unbelievably knowledgeable, helpful and patient with me. A very kind group of people.
D. G.Lovely shop assistants, the shop is sooo welcoming and everything is beyond dreams 😍 10/10 recommended if you are visiting Belfast
k. “. g.Love Lush, the staff, the products and the smells! Can't pass by.
R.Love this place I think it's my fav shop. Staff are always helpful and polite and so attentive
H. M.Loved the experience in lush belfast. The staff was really helping and good. Lauren is really friendly
M. G.Eve repping the best of the Belfast experience we had for our whole trip - thanks for the great customer service and product insights. 2 x converts
G. G.Brilliant store, full of legends. Mvp is Lace.
Y. T.The staffs are so friendly and welcoming! Stores always so inviting and magical to come into x
P. M.I was in Lush on Friday with my 3 daughters. We were very attentively served by Abby. She not only allowed my youngest to sample a bath bomb she also helped me get some things ideal for the travelling that I do. I couldn't recommend the store enough, the whole team are very welcoming and you can tell they enjoy what they do. Well done team Lush Belfast 5☆ all day every day.
C. B.Thank you for all your help Joanna, so knowledgeable about all the products and amazing customer service :)
L. A.Every time we are in Belfast we go to Lush, and every time we leave smiling (and carrying some goodies!). The staff are absolutely amazing and so helpful! This time I was in picking up some items from the autumn collection and Audrey was so knowledgeable and gave me loads of recommendations! And even gave me a present of a bath Bomb that I was hesitant to try. (Thank you Audrey!)
We love going here and my husband doesn’t even mind because we always get something new for him too!
s. t.Baileigh (a member of staff there) was extremely sweet and welcoming!
R. M.Love the solid shampoos! Smell nice and make my hair really soft.
M. A. j.Baileigh was amazing!! Such a star credit to the team. Thank you so much
K.Best lush I've experienced yet! There were many available people to ask questions to, and they were beyond helpful and accommodating. Everyone was super kind, especially Caitlin and Joe, I'll never forget how understanding they were and genuinely honest about the products. You can tell everyone there enjoys the products they promote. Would highly recommend if you're in the area and looking for great products with above and beyond customer service :-)
A. p.This is my nearest lush. Always great service, lovely products and they are always kind to my kids.
C. R.Amazing experience at Lush - never been into the shop before so didn't want to look like a numpty so went over to a staff member who was already arranging a display and she immediately came to my assistance with a gorgeous smile and willingness to help. She listened to what I was looking for and guided me around the store, telling me about the products and also about the history of the product development - Erika, you were amazing!!!!! Thank you!!!!!! Ready to try out my hair soaps today with the bonus feeling of being ecofriendly and reducing the plastics in my bathroom!!!🤗👍👌
C. W.Lovely friendly staff with professional product knowledge!
N. M.Love the new and bigger store, it's definitely what was needed as Lush is always busy. Staff are always friendly and helpful if you need advice. Smells amazing every time. Love going here for bath bombs and trying their other products. The new store is great.
I. B.Could spend all day in Lush - sampling all their goodies. Bought a face mask and toner which I am loving. Staff very attentive which is good in one way but if you are in for a browse, you need to be firm so they back off and leave you to wander around.
c. m.Gary is an absolute legend. Helped us find a good lunch spot. Yeooo
E. F.We were served by Sophie… she was a really helpful, kind and professional young worker who brought smiles to our faces and made our visit special. Sophie also clearly had a great product knowledge which help us enormously… every worker we met was just as fabulous as well!
H.Great experience, lovely people who are all very helpful. They're very good keeping up with the Covid-19 guidelines, you may be asked to wait outside if there are too many people inside but as long as you plan ahead for what you want, it makes for a very short trip. The sinks off to the side are reserved to wash your hands as soon as you enter.
J. C.Called into lush today whilst in Belfast picked up 2 magassage bars in not sure how u would call them lol?? But yeah I'm really happy with what I brought as I've been in lush few times before as I've brought other stuff for myself lol nothing wrong with trying something knew as not pruducts work for everyone,, as I don't have anyone to help with massage with knew pruducts I did it myself lol I'll sleep well tonight 😴😴😴🤗
L. M.I have never been in the Lush store before, both my daughters are huge fans, having received a Christmas list of different bath bombs I was in store today with no idea of what I was looking for. I was helped by a lovely member of staff his name was Shaw, he knew exactly what I was looking for and wrapped it up beautifully with a wonderful scarf was a pleasure being in store and being served by such a lovely and helpful young man. Will definitely return again.
T. R.Lovely products and staff. I was served by a man called Charlie and he was absolutely lovely, he’d let me try bath bombs and let me smell all of them and would try out scrubs on my skin, he also gave me a free shower gel which was so lovely and sweet. Great shop and staff!
l. D.Today we had a random trip to Belfast and happened to call into Lush and one guy in particular took the three kids and showed them everything in the store and let them experiment with the products! Kids had a fantastic time and it made our experience so much better
Thank you
S. S.Had a great time at the party.Tara was brilliant.
S. F.Love the new store it’s great to see a bigger range of products in Belfast. I never have any problems with the products even though I have very sensitive skin. Staff are friendly and very helpful although there are a lot of staff and so many of them try to help you it’s a bit much, at least I know if I need a hand I won’t have far to look!
L. K.Love this store. Staff is so lovely! Ryan was so helpful especially 🌸🧼
n.Was visiting the store today and the staff were so friendly. The new Belfast store is amazing and the staff are second to none. I just hope the store will be here for years to come. I'd love to work there. Great product range and the staff are happy to explain each one.
Y. C.Gary was super helpful and I got everything I needed! Amazing store.
C. M.I went into the Ann street store in Belfast. Sophie was an amazing help. She helped me to work out which product would be best for me, giving me detailed descriptions and uses for each product. She had a great knowledge of all the products available. She also had such a warm and calming demeanour that really put me at ease when selecting my products x
J. A.I visited the Lush shop in Belfast on the 3rd of December with my kids to get some presents. The loveliest wee girl Sarah helped me and showed me all the variety of Christmas sets they sold and kept my kids entertained. She let them put a bath bomb in their sinks, they had a ball she was really great with the kids. The whole shop floor was an experience! All the staff were of high spirits. Would highly recommend.
M. K.Always top class customer service at this store, staff are so friendly and helpful
A. D.Great and helpful staff!!!
Products are just Devine.
Highly recommend.
B.The staff are lovely.
I'm Autistic and pop in regularly as the smells soothe me and I try samples of the soap. However the stuff is very expensive.
C. H.Shout out to Gary today for all of his help! He really went above and beyond. Thank you so much x
J. J.The staff are incredible and very good at what they do. Very knowlagble. Kira is wonderful and had so much time for explaining everything I needed to know. Will 100% be back. No response to my rating, that's a bit disappointing as everyone else got a reply 😯 I'm in here pretty often as my lb loves there products as much as I do. I got him the experimentor gift box for Christmas as he really loved it two years ago. I bought some goodies for myself today as I haven't had any in quite some time and was watching a YouTube video of Jade Madden and she gave me some ideas 😂
A. K.Brillaint experience in Lush today, I was looking for a hand cream to suit my dry/sore hands. Kane helped immensely and was very polite and seemed to know a lot about what he was doing! I got exactly what i wanted and look forward to next time I'm in store!
A. J.Such a great store every time me and my husband walk in we are always greeted by Aoife who is the most friendliest person ever, we visited yesterday 8th feb for his birthday and Aoife made us feel so welcome and gifted us a couple of bath bombs. The products are amazing I love the idea of Lush, it has to be the best store in belfast with some of the best staff, a massive thanks to the whole team especially Aoife :)
E. R.It’s so friendly! Absolute safe space with the coolest staff :)
J. M.What can I say? The staff are soooooo lovely and I love the new premises. A big shout out to Katie especially. I don't think a 5 star rating is high enough, they deserve a ten. The products are fantastic, but it's the staff who make lush the shop with a heart. Anyone thinking of popping in, you won't regret it, but expect to become a lush convert.
M. L.Went there earlier today looking for a face mask, a boy named Alex helped me find the right mask for me, he was so helpful and extremely nice, he knew so much about everything in there! I am very happy with my purchase and Alex gave me a big smile that has lasted the whole day! Thank you very much, keep up the good work!
Y.We were helped by an amazing colleague named Ryan! They were fantastic, just full of life and really excited about each product they showed me. I left feeling even happier than I went in, it was a really delightful shopping experience :) Ryan is a credit to the store and really deserved recognition 🥰
C. M.Fabulous staff, excellent customer service. Ryan made us feel so welcome, super helpful, friendly young man.
M. W.I really couldn't fault any of the staff as the service I received from one girl, in particular was great. God love her, she listened to me ramble on and the fact most of their products are vegan friendly is great. Thanks for the help.
B. S.Highly recommended to family and friends went in to get myself and my daughter a treat and a girl called Deirbhile was extremely helpful and went above and beyond I will definitely be back to the store thank you
H. H.Just had the best service from Jack! Went in to get Vegan products and he was abive and beyond and made everything so simple with a big smile on his face. Jack even give me a bubble bath cane as one of his random acts of kindness. Amazing service.
R. L. B.Definitely five star service, including opportunities to try products. You should definitely consider visiting it.
M. m. l.Love.! Love.! Love this shop.!
Call in some days on my way to work to get a wee spray of something new.
Last scent was rose jam body mist ......
So great, and guess what !!!!!! They've gone and brought out a lovely body lotion which can be used in shower too, and Chloe is one of the nicest sales girls I've ever met 😉😊 she got me a sample to try before I buy. See you soon Chloe 👌❤
Marie from Sew n Sew Belfast 🤗
E. R.Absolutely love this shop you can smell it when near the shop I always have to walk in and visit it. Lots of variations of scents in bath bombs soaps scrubs and makeup and body butter these are all vegan products
R. C.Everything smells super good and the hair mask revive works wonderfully
M. W.Very informative and sweet! Customer service here is really excellent and welcoming
G. P.Staff are more than helpful and show knowledge and enthusiasm in the products. While goods are a little pricier than your average off-the-shelf products, they are extremely well made. Be prepared for sensory overload when you walk in though!
L. M.My 4yr old Daughter & I had a lovely experience visiting your store in Belfast today, we were greeted by a lovely sales assistant called Sophie immediately she took interest in my daughter and asked her would she like to drop a bath bomb into the sink to watch how it fizzes up. And taking time to speak to her asking what colours did she love. My daughter was amazed & such a lovely touch needless to say I have one excited wee girl ready for her bath. Thanks so much fantastic customer service all round. Regards Leona
K. S.Great service, loads of help with hair info and products.
A. G.Love the smell and so stuff around the shop to buy. The staff is brilliant to chat too 😎❤
P.Love Lush Belfast, great staff and Amazing products
H. M.Always helpful staff! Very knowledgeable about what's in their products.
C. M.Great products, a little pricey but you can tell they are good quality. Only gripe is staff can be a little over bearing at times and it has put me off purchasing in the past. If I just want to look, I’ll have maybe 3 or 4 different staff members approaching me trying to make conversation when all I want to do is look.
D. C.Lush is an amazing shop, now even better that it has moved across the road and is bigger! It's got consultation areas where you can sit down and try some of the products with the friendly staff. Great for presents.
D. T.Fantastic, the smells from the place greet you way before the walk into the shop. Staff are very friendly and excited about everything in the shop. If you need cheering up go to this shop, the Willy Wonka's of the natural cosmetics world.
r. b.Very freindly and helpful staff, that are willing to show of the products 👌
K. M.I fully enjoyed my experience here in lush they have a very big selections of bathbombs, face masks, lip scrubs, soaps and shampoos all in amazing scents. The staff here were very helpful and once they saw that me or one of my friends were interested they were straight over telling us more about the products and their uses. The products are a little on the pricey side but the quality is worth it. They have bath bombs for relaxing and some for colds. There lip scrubs are 100% edible and delicious and moisturizing and the shampoos for blondes feel amazing and bring out your hair colours. Some bath bombs with glitter or strong pigments can stain your bath or skin but washed away when warm water is scrubbed on the skin or the surface. Some people have allergies so maybe speak to your doctor before using any products from lush if you have very sensitive skin or are allergic to certain soap or shampoos e.c but i would highly recommend lush because of their high quality and amazing products.
C. W.The staff are friendly, you can make choices that are super environmentally-friendly, and it's just a delightful experience. It may seem pricey, but a product you buy here lasts waaay longer than something out of a bottle
J. K.Absolutely loved every moment if this experience. We had Audrey and she was just amazing. Super nice, great vibe. She had this amazing way with the children that were there and it was super nice to see. The experience was great i lived making my own bath bomb and very happy with the goodie bag that we got.
k. Z.very cool smells so good ryan is so cool and friendly thank you for your help 💕💕💕
V. Y.Staff are so friendly and lovely. Every time I go in store it is a lovely experience. Pet friendly aswell :)
S. M.Gary was brilliant great customer experience even recommended where to go for lunch!!
A. A.First time ever to a Lush store with my mum, met a guy called Kyle who works there and I have to say Lush he is an absolute credit to you all, he was so kind and walked us through the whole shop and answered all the silly questions my mother and me had, he showed me some great products and I left with some today including the brilliant 'The Experimenter', he was that kind my mum and me tried to go and buy him a little Fern tree from poundland because he had been admiring the ones in store and thought they were beautiful but unfortunately wasn't able to get one, if Kyle reads this or if anyone reads this I will 100% recommend to all my friends and Family Lush as a Christmas gift stop or as a place to treat themselves and I will 100% recommend Kyle as the person to go to, never been so down to earth with a worker in all my life.
-Aimee and Linda
D. C.Loved Lush because the staff were polite and respectful, I was treated with care and shown products and a member of staff assisted with orders. Thanks to Lush my job was made pleasent and a lot easier
M.I accommapined my mother to Lush as she was advised she had to avoid dedorandants that contain aluminum-based compounds due to her cancer diagnosis.
Becca was a superstar. She was able to tell her what Lush offered, found one that worked for her and then as a random act of kindness, presented it as a gift. We were very moved by the gesture.
LUSH, you have a keeper & thank you Becca.
We will be back.
M. B.Lovely store, Great staff & customer service, My partner loves the products so it's an easy gift idea for me when it comes to birthdays & Xmas. You're never left standing for more than a few seconds before someone is asking you if your ok & if you need anything and they are constantly changing things up so you never feel like you buying the same old stuff all the time.
H. T.Lovely girl called Ciara went through a bunch of perfumes with us as we tried to choose a scent for our wedding day. We had to dash but god love her she was utterly charming and great at her job.
H. M.Fantastic personalised serviced from two different members of staff whilst I was in yesterday. It was incredibly busy but they were more than happy to help me out and didn't rush or seem stressed with the busy shop. Got fab products, thanks!
C. H.Jordan was so helpful and lovely ♥️
P. L.I had the most incredible experience in lush today. Ally is a literal Angel. I was having the worst day and went in to buy a gift for a friend, and Ally came to help me. Within the space of 5 minutes I had picked a gift and had my day completely turned around. To have gone into a shop and been treated with such genuine kindness and care has completely blown me away. This girl noticed something wasn’t right with me, simply asked if I was okay and then gave me authenticity and encouragement when I honestly needed it most. She was knowledgeable about all the products, encouraged me to take time for myself and recommended things for me to try too. Honestly, this has helped me beyond words - a small simple interaction when I needed it most was genuinely so appreciated. Thank you Ally the Angel, keep on being you and bringing joy to everyday situations. You really never know what someone else is going through and how you treated me today has restored hope to my heart and helped me in ways I’ll never be able to explain. Thank you.
H. w. a. '. (.Staff are so lovely and gave me 50g of Sea vegetable and 60g of Rock Star soap free! Very kind and helpful with purchasing the right products for me.
J. D.Amy was extremely helpful today, really enjoyed it!
L. B.What a lovely shop! I love that the people helping are so knowledgable, good gift items and personal. I adore that they are cruelty free and support the movement of fighting underpaid workers and the stop animal testing. Very good
J. S.My step daughter worked here ! She loves this place!!! Me ? Well.....over priced soap that stinks...but they treated her well and raise money for the right charities! So 5 stars !!!
J. M.Ryan was so helpful today, i got everything i wanted!
e. w.Amazing shop very accommodating. I can not praise the staff mofe they are very helpful, and full of good knowledge and advice not just pushing there product.
Would definitely recommend a visit, were very helpful even with sensative skin.
E. q.Wow. One of my favourite shops in Belfast. Go once a month and £15 is enough to do me for full month. Some things are a bit pricey for example the face masks are quite expensive. But they ALWAYS have great offers
L.The friendliest staff, a credit to the brand. Amazingly helpful for picking the right products. They opened in a new location and on my first visit I was given a tour. Would highly recommend to anyone!!
D. H.I love Lush. Great staff and lovely products
T. H.So amazing I love tara
a. m.We were in Belfast lush on Monday 13 June . We were served by a lovely young man called Ryan . He helped my daughter choose a present for me . I wasn’t allowed to see what she was treating me to. He very kindly sat me down and he took my daughter through the store. And what a surprise!! His choice was perfect and we received an act of kindness. It was a lovely day out and this act just finished a perfect day. Thank you Ryan xxx
C. M.I love this store. Great selection of bath treats, colourful, beautifully friendly staff and a great atmosphere. Always very welcoming 😊
R. W.amazing bath bombs. The staff here are so friendly and will let you experience what certain bath bombs are like etc they are also very enthusiastic about their job which is brilliant
K. G.Workers are so lovely and helpful, will definitely be back
C. B.Greatest, most welcoming staff. They know when to approach and when to leave you to it. More than accommodating and so well informed on their products and I say that knowing a lot of the products like the back of my hand.
A. S.Staff are so nice everything smells lovely. It's all environmentally friendly and the shop supports LGBT, trans rights and animal rights.
M. L.We'll I didn't love it, but my wife and daughter were last seen entering it many hours ago ... with very happy and expectant looks on their faces.
M. J.Lush as a shop is great. However the shop is constantly full of teenyboppers looking a freebie which always makes the place seem crowded, even though half te people in the store aren't buying anything and just having around for a free sample.
A. P.Great cruelty-free beauty products. Staff are super super friendly and are more than willing to help you. They seem to know their products very well.
N. S.Always enjoy visiting this shop...the staff always very helpful and the odour of the various aromas mingling is a welcome respite from the great outdoorsof downtown Belfast...!
L. E.First of all if you're not into perfume smells or any other smell this is quite violent place in the smell area.
However the staff seems super nice and friendly is not a place I would be more than half a minute before needing fresh air
T. W.Well what can i say.....Olly was amazing!!! From the minute we walked in the door he was attentive and chatty and very welcoming. His knowledge of the products was phenomenal!! He really knows his stuff. The treatments he tried on my hands were amazing and i will definitely be back to get the products!! Thank you Olly
d. m.Really good experience staff is so lovely and helpful
M. M.Staff are very knowledgeable & approachable, great service
Z. M.Amazing shop and fantastic staff...x
L. M.A great sanitising station at the entrance to Belfast shop with fresh soap and water. Very helpful, friendly staff. Lovely experience 😊
K. k.Olly was very friendly and the rest of the staff too
N. M.Love this shop, thank you Ryan for the help
C. G.great customer service from gary and ryan!
n. r.Good quality products I have been told. I have made many purchases for gifts but not used them personally.
M. M.Super nice and prepared guys and lovely ambient
h. g.Huge range of lush products available. Brand new bigger store which is wayyy better than the previous store.
K. M.Was in this afternoon with my daughter for her birthday. Megan who worked in the store was amazing 👏 she took us around the store and showed us all the difference things we were looking for, she also give us loads of info about all the products and advise on skin products 😀 when we went to pay for our products Megan had also gave my daughter a little birthday treat which absolutely made her day. Thank you. Will definitely be back to shop soon. 😁
g. c.Staff very friendly, ingrid very helpful xx
r.The smell was gorgeous and the quality of the bath bombs were amazing. The staff were pleasant and I really liked it
C. K.Friendly staff but as I went 2 days before Christmas it was unbelievably busy. Well done to them. Lovely shop
j. m.Great we place to come visit for all your bathing needs all different soaps and bath bombs staff always willing to help you
M. T.Great shop, lovely staff
J. M.Staff are super friendly and products seem great, only problem that I have is that I can't spend more than 10 minutes in the shop before the taste of soap in the air mattress me feel sick, have no idea how the staff last so long 🤢
N. P.Great staff, so friendly and knowledgeable. Great products.
S. M.Great gift. Smells lovely
G. B.What a lovely bunch of people.....Charlie took such good care of us today! Excellent service topped off by brilliant products....good job Lush!😁
S. A.Lush,smell your way to heaven, wife loves the bath bombs.👍
A. C.Had an amazing experience in store today, we were approached by three lovely members of staff who were very knowledgeable and attentive, Carrie in particular who took the time to show us through all the perfumes and explained all the back stories. She was so so lovely and was incredibly knowledgable about the products and really made our day!
g. w.Staff were very attentive without being pushy, even though it was late, and they were ready to close.
P. M.Large store full of lovely smelling lush products. Very friendly staff. Well worth a visit.
M. W.Love this shop. The staff are beyond fantastic, the products are great. Overall can't be beaten
N. M.The staff are so friendly but not at all pushy, and the selection of products is great!
M.scared to go to till for the free shampoo bar x
S.Called in today, Fri 21st Feb. Extremely freindly staff - every single one of the girls. Well done 👏
M. M.The staff are always really friendly, helpful, and well-informed. One of my favourite places to shop!
N. S.Kerry was a great help! Thank you.
M. M. C.Love the range of natural cosmetics, shampoo, bath bombs, soaps, creams, one of my favourite places to shop.
A. A.My favorite! And the staff was incredibly!!
N.I was helped by Joe and Joanna today. They were both so lovely. I've had alot going on at home with my mum being diagnosed with cancer, and with my mum's birthday at the end of the week I wanted to put together a pamper kit for her. Joe helped me pick out some lovely products for her and Joanna wrapped everything up for me at the till before gifting me with a bubble bar for myself. This experience really brightened my day and I'm looking forward to giving my mum her gift and hoping it will help her get better soon. Thank you, Lush x
L. B.Great party, the girls were some of the nicest I have ever dealt with. Will definitely be back and would recommend
T. L.Love this branch, its big and there is so much selection. Staff as always very friendly and helpful even during busy times
C. B.That girl amy was very helpful for my Christmas and my beard!!! 10/10 would recommend very friendly and helpful!
H. D.Great service. Friendly staff.
J. M.❤️ Love Lush so much! Great choice, lovely friendly staff always happy to help.
M. A.Good selection of bath products, staff were friendly and showed us a bath bomb properly desolving
C. T.Favourite place to treat myself, staff are always so lovely and place well stocked so I can always find what I want... and some!
C. M. (.Dont really like that 4 or 5 differemt people cone uo to talk to you when your just looking around but apart from that some good products
A. N.Fabulous place. Staff who know their products. Intense smell. Lots of little luxuries
D. C.Great shop, big too and the staff are amazing and helpful, friendly and chatty.
D. C.Wondered in for a bath bomb for my son and I, met Olly and my day was transformed! Very informative, friendly, keen to help. Kindly demonstrated many products that he knew would help me with some muscle pain I'm experiencing and what would work the best. During this I was given a beautiful arm massage also. I will definitely be back and hope Olly will be working that day.
A. M.Today I was advised by Olly, he was absolutely phenomenal! Really friendly and knowledgeable! Took me on a scent tour after saying I was gutted that lush had discontinued my favourite perfume and tailored which ones he showed me based on my old perfume and the tones I said I liked! Helped me find lovely bath bombs for autumn and threw in a free pumpkin sheet mask with my purchase. Overall the best experience I've had in lush, I normally don't like when people approach me in shops however he really looked after me and was just a delight!
J. Y.Slightly too much for me but lovely stuff.
L. C.Favourite shop in Belfast!! Amazing staff, very helpful and friendly 👏
R. S.Very attentive staff as always. Unfortunately they didn't have a solid conditioner that didn't contain sls.
N. M.Great shop ,got what we went for ,friendly and helpful staff guy .
L. b.I took my daughter in here today for the first time and the girl that served us was the most pleasant girl ever made my daughters morning
C. S.Havent been in this shop in a long time. I like the new layout. Seems much brighter
s. h.Love the staff and the range of products was great
C. S.Friendly staff and a great selection, with a focus on reduced packaging and animal friendly. Can get busy though!
M. G.One of my favourite shops, great vegan products, clean shop and friendly, helpful staff.
K. D.All the staff extremely friendly without being pushy. Love their bath bombs!
M. B.The staff are lovely and very helpful, especially Ryan who spent time with my daughter to help her pick out the perfect bath bomb. He also gave her a free body scrub as a random act of kindness. This really made her day.
They have a great selection of bath bombs, soaps and bodyscrubs.
D. N.The bigger shop I never been! Many many things and so nice people!
M. M.My daughter loves lush we made an annual trip every year for her birthday 😀
p. m.In lush last night a cold dark and damp evening.However your staff where a ray of sunshine.My two girls lit up as the staff created a friendly and enthusiastic atmosphere.Well done to all
R. M.The friendliest, most helpful people😊
E. F.Great big Lush Store, follow your nose!!
Y. Z.Good products for hair loss!
S. A.Amazing knowledge of the products and allowed my kids to try any product. Thanks for making my daughters day.
C. G.Love this store when I'm visiting Belfast. Staff are always so friendly and helpful
P. S.If your into Bath bombs, then this is the place to go. Aromas can be overpowering in the shop
O. M.Fantastic shop with very helpful and friendly staff, excellent range of products.
M. S. G.Had help from the beautiful Claire today. She really went in depth with products and kindly let me have a few samples as my skin is so sensitive. Really appreciated and such a great experience
M. D.Staff are helpful, very Friendly and really knowledgeable on the products they sell.
S. M.Gary was very helpful today
C.love the shop and the staff are so nice! wish we had a spa thought...
l. m.Esmeralda was really helpful today
M. G.Lovely products and great smell in the shop. Bit expensive for what it is though.
J. K.Great products but found it too expensive and the staff a bit overbearing
C. M.Super friendly staff with great, cruelty free products!
K. M.Dearbhla made my night with our conversation about what food is the best to smell like :D
S. G.Just such a wonderful place staff are realy friendly and able to try out most things
R. B.Everyone was so so lovely today and super helpful! Rebecca was wonderful!
J. L.We called into Lush Belfast store today, as part of our mummy/daughter date. We were greeted by the lovely Joe- who showed us around, and spent time to interact with willow. She made willows first time to a Lush store one to remember 💕
T. B.Ryan was a brilliant help
M. U.Really helpful staff as always and such a lovely shop
Z.Always a lovely store to visit, staff very friendly and helpful.
E. R.Lovely shop with a good variety of products. Bit pricey though
H. N.Amazing customer service!!
K. M.Great bath bombs and handmade soap's, incredible smell inside.
P. B.Super helpful staff. Seem genuinely caring. Would highly recommend
A. C.Love the shampoo bar
P. F.The staff are always so helpful, and of course the bubble bath is out of this world
A. A.When you walk down the High Street and you know there's a Lush nearby!
K. C.Olly was brilliant, he did an excellent demo of a number of different products which really engaged my 5 year old son. We are delighted with our purchases and the perfect worry monster for heading back to school. We will definitely return as the customer service was fantastic- thank you Olly!
C. K.Amazing place staff are so nice and I got a free hand massage
C. N.Love!
Love the variety of package free vegan products!
S. K.Great shop - Wish I wasn’t constantly approached by staff
J. C.Just great
A. M.Who doesn't love lush staff so helpful and approachable.
N. C.Incredible service! They also sell make up here!
M. H.Great selection of products but a bit pricey
M. G.Aiofe was amazing xx
C. C.Very friendly staff, the shop smells very very good
J.Very helpful staff!
J. W.I had an extraordinary experience in lush yesterday. I met a tremendously helpful and knowledgeable young man called Olly who was highly interested in delivering a terrific customer service.
He was so helpful without trying to push products.
He engaged with me in a great way and I left the store feeling very valued as a customer and buying everything I went for and a few other items that I am glad I did!
Thank you Xx
d.Love to grab a bathbomb in here but the crowded space makes it hard to move.
H. K.Such a nice helpful store
S. D.If Aoife hasn't been promoted yet then I dunno what's wrong with this world.
F. G.Amazing customer service
J. L.Great products. Helpful and friendly staff.
D. T.Good range for personal and gifts, very helpful staff
M. A.Staff couldn't do enough to help ! Great smell !!
A. G.Wonderful products and wonderful, friendly staff
C. J.The staff are really helpful and knowledgeable about the products.
t. s. b. k.Always fun. New store is excellent.
F. A.Tara was amazing and really helpful. Gave me a good routine and clearly explained what each product was and how to use them. Great customer service, I will definitely be back
C. I. S.The people are always lovely
J. B.Great service however avoid at all costs when it's busy
R. I.Love this place so much choice and the staff are super helpful!! Thanks
M. D.Really friendly staff especially Laurie and Simon
I. G.Overpriced but the kids love it. Staff very good.
J.Helpful and friendly staff
F. B.Absolutely love it here. Smells like a dream ❤
S. A.Good collection of bath bombs
D.Staff are always fantastic by helping a clueless person like me out
B. K.Love Lush. Staff very helpful!
C. W.Thank you Olly for being so kind in making Candy so welcome.
I love doing my hair with the rouge Henna, it looks and smells lovely. The Rose Jam is my favourite shower gel and I'm looking forward to trying the solid perfume. I do love my visits into the Cornmarket store❤️
M. D.The staff here are a tad overpowering if you are shy or just not used to going into town.
L. C.great staff and a fab shop 😁
H. N.Great place for hand made eco-friendly products
c. m.amazing helpful staff equals amazing service simples 👌⭐⭐⭐⭐⭐⭐
S. C. O.Nicest staffs ever, super friendly and helpful👍👍
F. 0.Great customer service! Daniel is awesome!
D. D.Who doesn't love lovely baths 😍
D. L.Very friendly helpful staff
E. N.Staff well trained and lovely.
A. G.Such a lovely variety of cosmetics!
C. T.Carrie, what a star. From the moment we walked in store she made our boys (age 4 + 2) feel special. She demoed some products, helped them pick their bath bombs and gave them a little gift to take home. A must visit to keep your kids entertained. Def booking the group session for their birthdays. Thank you
E. D.Love this lush staff ,lovely staff will be coming back xxx
J. Y.Large shop with an excellent range of products
A. L.Amazing Quality Good Prices It's Just The Best!!
A. B.Amazing products and very friendly staff
l. M.My favourite store with amazing staff
C. T.Excellent service, lots of staff etc
c. a.Friendly service, super helpful, great products
R. D.Love lush. Staff are incredible
M. C.Love it friendly staff excellent service
T. L.Their bath bombs are great.
A. M.I love lush as a whole anyway but i attended the ‘Painting and Poetry for Adults’ event run by Amy and it was the most wholesome and heartwarming night I have had in a while. Such a great night, was fantastically run, and really was a night of uplifting ‘creativity resetting’. Thanks so much for setting it up would love to attend one again!!
C. 2.Smells amazing very friendly and helpful staff 😁😁😁😁😁
D. O. D.Love this newly renovated store!
I. S.Wife likes it good for a quick gift
R. F.I decided to treat myself today, I wasn’t entirely sure what I was looking for, I was greeted by Mollie M who was so lovely and friendly! She was super helpful, I told her I liked the scent of the comforter and that I liked sweet smelling stuff, and she helped me to pick out two fab items that I would never have thought to try out without her help! She really knows her stuff! Thank you Mollie for making a good day even better ❤️
E.Sara was absolutely lovely and a treat to talk to. She has amazing knowledge on all skin care products, the bubble bar/bath range and helped out tremendously with picking our items. Usually Lush makes you feel bombarded by workers trying to hit targets but she seemed incredibly interested in finding the right products for me and my girlfriend and even have her a skin care consultation. One of the best Lush experiences I’ve had considering I’ve shopped in Lush Belfast for years. She took her time over us and is a really asset to the team. Very pleased with our service ☺️
J. M.I was served by ‘D’ today, after witnessing me drop my bag and smash a glass ornament i’d only just bought 😓They were so attentive and personal, helping me figure out what kind of scents I liked and suggesting different products to suit my needs. D was lovely and really made me feel comfortable shopping somewhere I’m not really used to. Honestly the best customer service experience I have ever received, I’ll definitely be back!
I even received a free bottle of the rose jam shower gel which having now used is amazing. Ended up I couldn’t decide which perfume I wanted but I think I’ve made up my mind, can’t wait to go back and buy it :)
H. A.I called in to the Lush store in Victoria Square to ask for help regarding my hair and Jordan was the most helpful person I’ve ever come across. She not only helped me pick out products what would best help me but also talked me through her own routine to help familiarise me with what to do. Couldn’t have asked for a nicer or more helpful person
K. C.Phillipa was amazing! She gave me a consultation that was personalized for my skin type. She was extremely knowledgeable on skin care and each of the products and what was in them. I ended up getting all of the products she suggested and more. She was wonderful!
X. W.Had a really nice convo with ally, she really helped us find stuff that was right for different skin types. Had really great product knowledge and was great chat. Really made my girlfriend's birthday a bit better
C. 8.Was in the Belfast store today and the customer service was brilliant. Olly took the time to show us about the store and all of the new range, his love for what he does couldn't be topped. Much appreciated
M. L.Visiting Lush is always a great experience, almost like meeting up with your old friends. Thanks to extremely helpful Joanna I left today with the most amazing substitute of Icon perfume (sadly it was discontinued), Lord of Misrule. She even handed me a matching shower gel at the till! Thanks again Joanna :)
J.Ryan served me in store and was so helpful. Having no knowledge of what to buy, the recommendations made were extremely beneficial. Ryan is such an asset to the team, he made my day by being so welcoming so thank you!
M. J.We took out three children in to Lush today and the staff were so friendly and happy to see us all. Our little boy (4) is autistic and there were two members of staff who went out of their way to make him feel welcome, play with him with the bubbles/bath bombs and were so so patient with us. We took them to the Disney store and all 3 had more fun in lush … that says it all! Shopping is almost impossible for us and to find somewhere that is so welcoming and friendly means so much! We were also treated to a gift by one of the staff members that was so genuine and kind that it made a stressful shopping day finish on a high. I wish I took their names to reference them both on here but I hope the management are able to thank the young blonde lady and the person with the best nail extensions I’ve ever seen 😁
From the family now with blue pink and purple hands😆
N. H.I went in yesterday needing a new shampoo bar and Jake served me. They were very helpful and lovely to talk to. They even offered me some samples to try at home. It was a really enjoyable experience thanks to Jake's friendly attitude ☺️
L. O.We had an amazing experience in store today! The advisor that helped us was so helpful and friendly. I can’t remember his name but he was so so lovely. He made our Saturday :)
C. G.I'm a little late in the game in writing this. I've been attending Lush Belfast for years. And the experiences have only gotten better. I never feel that any of the supreme customer service is forced - but wholly natural and genuine with dollops of enthusiasm. This is in reference to the staff's knowledge of the products, their openness and acceptance, their wonderful humour and all the willingness to know their customers more. I want to name them all here as they've always been kind and charming - only I probably don't know every name.
The other day at my own job, one of my colleagues stated, "They're just gorgeous," about the staff at Lush Belfast (she had recently brought her daughters to the store and found it a positive influence). And its true; the staff's fun-loving, sweetly approachable vibes are infectious, creating a fabulous environment.
And it smells nice which I guess is a bonus. 😁
A. E.Was in Lush Belfast on Saturday, a young man called Aidan came straight over to help us, we were looking gifts for my 2 neices and he was so helpful, so thoughtful to each of their personalities and made them up two great tins, he had a lovely way about him, friendly, kind and a people person! A lovely experience from start to finish!
E.Needed to get a gift for a family member.
Friendly greeting from staff upon arrival.
Offered help by Connell. He picked some products to suit what I was looking for. Sat down and explained each and helped me come to a decision.
Great service!
J. L.Jordan was amazing instore today. She was very knowledgable and took the time to explain all the different products, what they are used for and their benefits. She was also very friendly and more than happy to give me the space to browse but also to be on hand for any questions I may have had. Top class service. Thanks Jordan!
T. H.Super friendly staff today. I think the level of service in Lush is so high. Other companies could learn a lot. It's alway a joy and escape to be in Lush. Thanks
m. m.I always feel uncomfortable Walking into store's where there's a lot of young people, but Jo came over offered assistance. She had a lovely smile that made me feel relaxed and comfortable so thank you for this young lady.
N. H.Jo and Ryan had my neighbor and I feel like princesses walking out with all our beautiful remedies for self-care! A wholesome shopping experience and Jo knew exactly where items were resourced from!!!
M. B.Myself and my 6yr old niece busted the Belfast store 08/10/22. We were served by Olly: he was very kind and generous towards myself and especially my niece she was delighted. Thank you
R. M.A couple of months ago my wife & I took my daughters into Lush to look at the bath bombs, we then seen you can have birthday parties in store, which we then enquired about and got speaking to Conal who was outstanding and made my daughter feel really special. We organized the party and Conal explained everything brilliantly. The party was last week and it went really well, my daughter & her friends had a great time! So thank you for all your help!
S. P.Went into lush for the first time on friday. I’ve walked past it a lot but have never been in. But recently I’ve been wanting to look after myself a little more. i had no idea where to start looking, it was a little overwhelming but i spoke to a very friendly worker mikey who showed me around the store. She explained multiple different products to me (apologies about the amount of questions i asked!) and was super patient which was lovely as I am not much of a people person. She even gave me a few ‘demos’ of things I was interested in. I had no idea you were able to do this, so it was a really great experience. i ended up walking away with a bunch of different products and samples! I am very indecisive and mikey talked me through basically everything in the store which was incredibly helpful!! overall a great experience and i will definitely be back for that halloween party she mentioned!
l. l.I was in store today with my 10year old daughter who just loves Lush. We were greeted by Jordan, who couldn't have been more helpful or friendly, a real credit to your shop.
S. M. C.I had the most pleasant experience in Lush. My favourite place to shop! Today I was assisted by a staff member called Eve. Eve was truly the most amazing staff member ever!! I travelled a long distance to get a product I really love and she helped me find it. Always such friendly people working in there.. Thank you so much 😊
K. C.Hi guys! Today we drove from Dundalk to Belfast today, for a wee day out and some shopping. We went in to Lush for a nosey, I've really never been in the store before and our 1st experience was amazing. Its all we have been talking about since we came home! We dealt with Ciara, and from her "hello" to her "bye" was the sweetest! I took my 1 year old with us to get her some products for the bath! The way Ciara interacted with my daughter was so beautiful, she helped us choose some amazing bath products being so genuine and not trying to oversell. She knew what we needed and really helped us! My daughter absolutely loved her, Ciara was also showing her the bubble bath ring which was so special to take the time to show my girl! I could write so much more, but I won't take all your time! Just know Ciara is amazing, her kindness was just what we needed, youve no idea how you brightened up our day! Thank you so much team Lush xx
L. C.Was in today and was greeted by a staff member called olly ( think this is the correct spelling 🤞🏼) he was outstanding in his knowledge of all the products that we asked of him! He was so friendly and so helpful! I asked about the hair products as I have never used a shampoo bar before and he sat myself and my partner down and did a fully on demo on my arm of the full hair care section ( all the hydrating section) and again was so knowledgeable about all of it! What a asset to lush! Well done olly and we definitely will be back to get more products from you! Ended up walking out with a full hair care line😂
Again thank you olly
M. F.Audrey was such an amazing help! I went in there with just a vague hint of what I was looking for and then Audrey talked with me for probably 10 minutes about what I wanted to get out of my products and gave me some great recommendations!
R. H.Amazing experience as always, was helped the other day by Ciara. I had initially come in to get a shampoo bar that I had run out of and she pointed me towards ths exact one that would work for my colour treated curly hair and the shampoo bar also smells amazing. Also was given a little present in my bag thanks to Ciara and its such a treat to see that theres something extra 😊
S. D.visited the Belfast store today (23/11/22) can’t thank LJ enough great customer service. LJ was so pleasant explained various products and really helped us buy a few Christmas gifts.
J. R.A few weeks ago my boyfriend went into the store to get a bath bomb. One of your employees helped him choose one and enquired what it was for and he explained that our bestfriend had just lost her mum and he was grabbing her a bath bomb after he finished work to try and help her relax. The employee was so kind and helped my boyfriend choose a nice one. As he was about to pay for it the employee ran up to the counter with a full tub of dream cream and said it was free and to give it to our friend. She has been using it since to help her sleep. I wish he could remember the name of the employee but I just want to say Thankyou so much and how much your kindness has meant to us. At such a difficult time wee acts of kindness make the world of difference. Your employees are a credit to your store Lush Belfast 💗
C. C.Ciara assisted me in the Belfast store and was fantastic at sharing her knowledge of the products and recommendations for my 10 year old neice. Ciara went above and beyond letting me try the products and took the time to make the most beautiful birthday gift for my niece. I will most definitely return to the store again in Belfast and ask for Ciaras assistance, she was just fantastic. Thank you
J. L.I had the most amazing experience in lush today with Esmeralda from the first contact with her she was just so amazing and helpful she went above and beyond to help us we will definitely be back simply because of her she is an asset to your company
R. Q.This is a really nice Lush store and the staff were friendly and not overbearing. They have some cool items you can't get in some Lush stores I have visited too!
E. M.Staff are so lovely in this store. Had brought my daughter in to get some bath bombs and happened to mention it was her birthday, the girl gave her an extra one free as a present!! Great selection of products too. Highly recommend!
G. H.Always had good experiences with lush, met a girl called Audrey today who gave me a free bath bomb which was the sleepy bear because I have a sensitivity to a lot of bath products. Audrey was very helpful and even gave me an option for the lush trick or treat and I got a free sample. Very lovely staff overall! Not too bombarded either which was nice as I didn’t have much time to go in lol. Overall 10/10 experience and I will be back! :)
C. C.I can't explain how kind and amazing molly is!!! We were in the store yesterday trying to find some new bath bombs. I always feel anxious asking for help but she make me feel so at ease. Molly then proceeded to give us a gift for a bath in my new home I can’t even explain how that made me feel I’m still so grateful as it meant a lot, along with the kind note inside it! Molly honestly deserves some kind of promotion (if she hasn’t already got one) or a pay raise as she was so incredibly knowledgeable on the products and was able to tailor the product to each of our individual preferences she is a credit to lush and enough to make me return specifically to the belfast store! She was amazing thank you for your amazing customer service again 🥰🥰🥰
c. w.We love LUSH Belfast. The staff are super helpful, fun and knowledgeable. The shop smells delicious and always new, fun products to explore. Thanks to Aidan for helping us today with his grwat demos and enthusiasm 😀
C. M.I met Joanna on Saturday in the Belfast branch… she was so helpful with showing me products I had specifically gone in for and explained how other products would help towards my goal… on checkout Joanna decided to do a random act of kindness and gave me an additional item for me to try out… Joanna is a fantastic, bubbly member of the lush team who made me feel at ease instantly.
S. D.Went to the Poetry and Painting night on Monday 27th June and it was absolutely incredible! Staff were amazing, especially Molly who is hilarious and such an asset.
I really hope you guys host this again!
C. M.Today I met Sara(h) in the Belfast store and she was amazing.
I was recently diagnosed with arthritis and hypermobility which have been causing me tremendous physical pain. I’ve also been dealing with Covid in the family and have been isolated from them for safety so my mental health has been bad.
I came in to get myself some treats for self care and she took me round the store helping me pick out the best CBD products for my pain. She also gave me a sampler of the Volcano foot mask and a small tub of Sleepy as a gift because I’d been having a hard time. I nearly cried with gratitude.
I hope she sees this. She’s a gem and Lush Belfast are lucky to have her.
Thank you. From the bottom of my heart.
N. M.Had a fantastic experience today in store with Molly. She was extremely friendly and helped me choose the products I needed. Thank you so much!
N. M.Thoroughly enjoyed my time at Amy’s Paint and Poetry evening! Lauren and Molly were so fun and engaging through the poetry section, really hope Lush Belfast does more events like these!!💗💗
R. M.Love this place! I went in around Christmas and Audrey helped me select the best products to suit my hair and has been helping me ever since every other visit I go in. Their Power conditioner is to die for and has helped my hair so much and the sleepy shower bar smells so good :D
K. R.Philipa helped me out today with finding a perfect match of face mask for my skin type. She was very knowledgeable of the ingredients in the products she was recommending! Can’t wait to try out my face masks!
J. C.Had a great experience in Lush Belfast today. We were greeted warmly by Ryan who took time to help us pick out everything we wanted. 10/10!
A. D.Amazing amazing service. We were dealing with Molly who was lovely and bubbly and super super kind. She dealt more with my friend than me as they both have similar skin types and similar experiences which made my friends day. Lush products are amazing but it’s the service that makes the place how great it is xx
S. D.Lush Belfast you are amazing .. I go in to get cheered up honestly such beautiful people work there. One person was so knowledgeable and helped tailor some beautiful products for me Jordan thank you thank you, you are brilliant
Z. M.Amazing experience in my local - Belfast store today greeted by the lovely Philippa who couldn’t have been any more kind, she assisted (and had lots of patience) with my very 2 small children (2&7) she took general interest in what we wanted, and recommended so many lovely products, Thank you very much Philippa for today and for the experience you provided for me and my children, a credit to the team at lush Belfast.
U. D.Olly and the guy that loves Taytay swift were absolutely amazing, went above and beyond for my sister and I. Great with tips and tricks for using lush products. Couldn’t say a bad word about them 10/10 would recommend to a friend, Ty x
s. p.I went to Lush Belfast to look for a gift for my friend. Daryl was the one who was helping me and she was so kind and sweet. I was able to get the perfect gift.💞
C. I.Amazing experience in the shop today. I was serviced by Molly and she was amazing from start to finish she was so pleasant and really helpful she really couldn't have done more for me and my friend. Definitely a hard worker and knows her stuff 😊
D. C.Baileigh was such a nice worker and I really enjoyed talking to her. She was very welcoming and a really nice person. I very recommend giving her a raise she deserves it :) from Ollie and eli
C. M.Olly was fantastic! Super friendly and very informative. Was able to help me get exactly what I was looking for and introduce me to some new products that I can’t wait to try. 10/10
C. B.I have loved lush for years. It was always a treat when I was in uni, looked forward to a weekend bathbomb when I was working and now I love taking my boys to pick out a fizzer to make bath-time that little bit more special.
Megan in the Belfast store was great. She saw I was looking frazzled from a busy day in town and came straight over to help me find the Ickle Bot that was hiding from me (in plain sight)! Thanks for being so quick to help and so lovely with my children ☺️
E. S.Sara In the Belfast lush store was incredibly friendly and helpful. Made us feel really comfortable and made the shopping experience really fun.
j. b.Was helped by Dara, who went above and beyond. Super friendly and helpful, makes you glad you called in.
Busy, but lovely vibe.
A.Had such a fantastic experience today at the Lush store in belfast. Was served by the most amazing person, Ryan. Completely made mine and my friends day. One of the loveliest funniest people I’ve ever met. So easy to get along with and just really made the experience. So Knowledgeable on the products and customer service was 100%! Bought a few bath bombs and they even gave myself and my friend a little gift just for having such great conversation with them, however the pleasure was all ours! Will definitely be back just for them! A***
l. m.my sister and i came into lush today in belfast and we were so lucky to have been greeted by ryan! they were so kind and enthusiastic to show us all the amazing things they thought that my sister would like! they showed us all the bath bombs and bubble bars and most importantly the rainbow fun bath “play dough” ! they showed us how to use it and we said we would definitely come back and get it after our trip away this weekend! low and behold when we were leaving ryan ran out of the shop after us and gifted the rainbow fun to my sister! she was absolutely ecstatic and it made her day! we absolutely loved meeting ryan today, so much so that the next time we go my sister has said she wants them to be there and even more so she would like them to do her birthday party there is she has one! lush is very lucky to have an employee like ryan!
E. M.We called into Lush this afternoon the kids had a great time with Audry and Carrie showing them all the bath bombs and bubbles. Audry was so kind and fun with the kids, now definitely thinking of trying a Lush party this year!
A. S.Stuffs are so nice and well trained, very friendly set of people. I must say this is the first place I have ever seen all the staffs that are this amazing "I mean all of them".
A. M.Amy Mc was very friendly and helped me find what I was looking for. Shop was not crowded. Had a chance to smell quite a variety of products before I selected.
J. G.Lovely friendly staff. Well presented shop with quaint and ornate displays. Smells incredible!
N. S.Had an amazing chat with Ally, she was so lovely and helpful. Couldn't have asked for a better time in Lush.
d. m.Ciara well what can I say I shop in Lush daily and everyday is an experience but today this beautiful young lady went above and beyond for me to point i felt i had made a friend before I left the shop i am not one to leave reviews but this girl has not been out my head since i left the store today
J. S.Had a great experience yesterday buying some bath bombs. Staff are very friendly and helpful and I have to give a special mention to Ryan for his excellent customer service. So lovely to talk to and even threw in a few samples. Will definitely be back for more x
H. S.Wow! Words cannot explain how amazed I am with Lush Belfast! Part of my sister's hen party was held here and it was incredible! It was a bowie themed hen and right from the word go the Lush team were amazing! So helpful throughout the planning and so much thought went into the Lush Party on their part. Such lovely people greeted us at the door and made us feel so welcome! They put my sister's name up in lights and decorated the place for the bowie theme. We then had a bowie themed Lush party, packed full of fun games, laughs and bowie puns! So much effort would put into making it such a fun-filled experience which catered for all members of the hen group!we were running around playing supermarket sweep, doing a lush catwalk and taking part in bubble making competitions! Plus the Lush team generous gave us all some Lush goodies to take home! Thank you Lush (especially Esme and Ciara) for the best afternoon! We are all still talking about it! We highly recommend Lush for any sort of fun filled party! Thank you so much! Dance magic dance! 🌟⚡️
L. N.Visited today on world bath bomb day, the staff were amazing so friendly and took my little girl to put bath bombs in the water & we got some free bath bombs to take home as well. Not only this but Gary showed amazing kindness by giving my little girl a free bubble bar with his pay it forward card. We have a very happy little girl today Gary is her favourite person and lush is her favourite place!
L. N.I went in to the store to exchange 5 empty tubs for a face mask. I was looked after by Molly who walked me through a skincare routine (with cleaners, moisturiser, eye cream etc.) which was really helpful. She asked lots of questions about my skin and was really knowledgeable about each product. She had a fantastic team with her who were so helpful and friendly. Such a positive experience. Looking forward to being back soon for more skincare products.
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