Reviews of Durham Smile Clinic. (Dentist) in Durham (County Durham).

Durham Smile Clinic

70 Reviews

49 Comments

Dentist

Cosmetic dentist

Crossgate Centre, The, Durham DH1 4HF, United Kingdom

Description

Information of Durham Smile Clinic, Dentist in Durham (County Durham)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Durham Smile Clinic

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Reviews of Durham Smile Clinic

L. W.

Stuart Ray is the best dentist I have ever had: calm, professional, reassuring and very gentle. I have had brilliant service from this practice from the moment I became a patient here, and have had the very best experience - from dentistry (crown replacement, broken tooth) to hygiene (special mention for Sarah Gill, the tops!) as well as the dental nurses (Lisa is fantastic) and the very welcoming receptionists.

K. C.

An excellent service is provided by caring individuals. The only reason I couldn't give 5 stars is the length of time I have to wait between appointments. Three months is too long to wait to get the treatment I have been advised to have. Otherwise first class care

J. D.

I have been a patient at Durham City Smiles since it opened and have always been happy with by my experiences (despite it being a Dental Surgery!). At present I have just finished the first part of my treatment and was quite relaxed. I was also extremely happy with the way I was treated by all staff.

H. R.

My only disappointment is in my self for not making an appointment earlier . Was fantastic dentist that a saw put me at ease straight. Told me exactly what a needed to have done . And am booked in for my next 2 appointments. First class worth every penny.

K. C.

We had to wait some weeks in order to see a dentist but I understand that this is due to the covid situation and they are short staffed. The waiting room is not as cheerful and colourful as it used to be and lacked paintings and plants etc. This of course could be another result of the covid

C. J.

I can not praise Durham City Smiles enough. The team are amazing, caring and so nonjudgmental. My teeth are a mess following years of abuse but I was made to feel comfortable and at ease. My treatment with Stuart has just started and he and Lisa have been brilliant. The whole team are so welcoming and accommodating and I can’t thank you all enough. Worth travelling from Whitby to my home town any time! Thankyou again Clare Gildroy

s. l.

Overall experience is a lovely calm atmosphere,but having to pay for ppe is a con considering it is a private practice so this should be inwith your fees and an added extra

M. A. H.

Haven’t been fir a while owing to being poorly, my usual dentist Grahame has left but the new one that I had was very nice and he made me feel very relaxed, overall a good experience

J. C.

So today I had a trip out, yes I left the house 😮 Obviously I didn’t go anywhere exciting or adventurous, I went where I had to #TheDentist I have been shielding since March as I am in the ‘high risk/vulnerable group’ I cannot thank Stuart n Vicky enough for the time they spent with me. Durham City Smiles definitely are being extremely cautious in the current climate. I had to 📞 when outside and they unlocked the door to the practice. I was greeted by the dental nurse in FULL PPE, she took my temperature before I entered the premises. I was then asked to put my belongings into a crate, use the alcohol hand gel, put on a mask and accompany her to the surgery. The dentist was in the same attire- they looked like they were about to go into battle 🤣 - at least you knew you were entering a sterile environment where cross infection was of paramount importance 👍🏼 I usually see Graeme who I trust implicitly, so to see someone different was initially nerve racking, but Stuart could not have been nicer. The whole thing was painless and I felt very comfortable in their care 👏🏼

J. R.

I booked in for a check up, the location is easy to get to, the surgery is light and non intrusive, Graeme my dentist didn't faff, didn't try to sell me anything, treated me with a good professional service. Couldn't recommend this practice enough-I already have, my partner and 2 kids are already booked in !

R. D.

Belated check up, delayed because of Covid lockdown No 1 in March. Very happy and comfortable to visit during lockdown 2, comprehensive Covid safe measures in place. The usual excellent professional and friendly treatment by Graeme Dentith.

R. R.

My daughter has been under the care for 2 years and I cannot fault anything about the service that we have received. Having her braces on for 18 months and now just retainer check up appointments. The change in her teeth is fantastic. The staff are very accommodating when I have needed to change appointments. The only let down is that there is no on site car parking and for those who perhaps struggle walking or with small children its not always easy to park so make sure you leave plenty of time to get there and get parked prior to the appointment time.

R. D.

All staff very helpful starting with the booking an appointment to receiving the urgent treatment. The practice is well organized in handling the social distancing during the COVID-19 pandemic.

S. M.

Staff are friendly and helpful. I was made to feel at ease and my treatment was explained step by step.

j. b.

The staff are fantastic, my daughter just had braces put on yesterday! She was nervous but the staff put her at ease, chatted and were generally lovely. Thank you

L. G.

The dentist explained clearly what he was doing. The procedure was tricky but he succeeded in the task without me suffering much discomfort. I felt great confidence in him

J. C.

Receptionist informed us our orthodontist was isolating but was very informed and we were very happy with her help.

A. P.

Service is fine but I think there should be some refunds for the fact we couldn't attend for so long.

J. L.

Absolutely love it there im an adult but needed braces since i was about 16. Ive had them on about 8 months now and if i ever have a problem with them they always slot me in within 2 days. Staff are so friendly and put me at ease instantly if i ever feel nervous. They always let me know what they are going to do and explain the process. Only downside is parking but then again i dont think it is on their hands as it is in a residential estate. Place deserves alot more recognition than they get

J. K.

Modern, bright, airy premises and friendly, efficient staff provide excellent service. The only problem is that parking in the area can sometimes be difficult.

S. “. Y.

Extremely helpful and professional to the core. Always willing to help and accommodate your need or problem. The staff are friendly and supportive.

L. R.

Greame was great, he always make me feel at ease, and I am very disappointed that he is leaving!

W. M.

I am not usually a fan to dentists but from the moment we arrived we felt at ease and respected. Brilliant service.

E. B.

Pleasant experience post lockdown. Felt very safe and my hygiene appointment went well

A. M.

Professional friendly staff. Extremely thorough check up. Spotless surgery

t. c.

Made very comfortable quickly! Very informative and yes would highly recommend Durham smiles!

m. f.

Professional, friendly service, takes great care to do the work reqiured to high standard

l. c.

Really friendly staff, receptionist, dentist and his assistant Clean, comfortable environment

E. B.

I didn't wait a lot to be seen, the dentist was extremely friendly and professional (ad solved my problem)! Absolutely a good service :)

D. V.

Melanie gave me a scale manually not ideal but the best I could expect because of Covid 19 Super job

A. O.

Good orthodontist but parking is a nightmare and waking to it is a chore

C. T.

Can get appointments quickly, really listen, first class treatment

W. G.

A really pleasant experience, clean environment, welcoming staff and friendly chatty dentists.

m. c.

Always get a friendly welcome at reception and by the Dental assistants.

A. S.

Each appointment has been a good experience..

S. R.

Very thorough and professional service

b. i. y.

Staff polite helpful and friendly

J. C.

Very professional under difficult circumstances. Couldn’t fault the service that I received.

C. D.

All very friendly and an excellent service

J. D.

Brilliant dental practice very friendly and relaxed atmosphere

N. S.

Staff all friendly, knowledgeable and efficient.

P. M.

Friendly team great service recommended

T. V.

Thanks to Stuart and Vicky for putting my smile on my dile again

E. W.

Professional, courteous and caring practice.

F. N.

Felt completely at ease in expert hands

B. R.

friendly and efficient

A. R.

c. m.

N. D.

Contact

Photos